Great price. Would it not be eligible for the normal 5 year warranty?
WillieGophar to kkthomask
26 Nov 16#3
No - it's refurbished, so a reduced warranty of 2 years.
I'm a bit annoyed, as it was only a few weeks ago that I paid £150 for this :disappointed:
Gollywood to kkthomask
26 Nov 161#4
Not on a refurbished model.
AO.com selling new for £189 with 5 year warranty
jackofclubs7
26 Nov 161#5
If it makes you feel better I purchased this yesterday for £135 :disappointed: Damn Black Friday
DanTheManc
26 Nov 16#6
That's the in-laws sorted for Christmas. Thank you.
exel1966
26 Nov 16#7
Thanks for posting OP....Ordered ! Have some heat !:sunglasses:
Common Sense
26 Nov 16#8
£119.99 for 2 years warranty is pathetic. Dyson clearly have little confidence in their product.
dannyjones106 to Common Sense
26 Nov 161#9
What other companies give more than 1 year warranty for a refurbished product?
Sambat to Common Sense
27 Nov 16#15
Some people you cannot please
marionomalley
26 Nov 161#10
I would like :Done
dont mack me off
26 Nov 161#11
... and it would hardly encourage people to pay for the new version if the refurb came with the 5 year.
exel1966
26 Nov 16#12
Or even a brand new product, but regardless of 1-2-5 years, whatever, your statutory rights still apply.
bargains4us
26 Nov 16#13
This or the V6 Cordless?
samspud
27 Nov 16#16
I find aswell it's generally the people who don't post deals themselves - like commonsense!
Common Sense
27 Nov 16#17
The ignorance of many who post is outstanding. One can provide deals without posting deals.
People are entitled to their opinion. One can purchase new vacuum cleaners with a 5 year warranty at a lower cost and higher air watts. Refurbished may indicate a previously faulty machine - not a sign of reliability.
Common Sense
27 Nov 16#18
Why buy second hand when new models from others have a 5 year warranty at a lower price and higher air watts?
bargains4us
27 Nov 16#19
Please could you recommend and alternative model thanks
Common Sense
27 Nov 16#20
I have a Panasonic with a 6 year warranty. Works fine and is powerful. I cannot see it sold (may be due to EU law and limits on power).
On the Curry's website you can buy Vax machines with 6 year warranty for less than £100.
E.g. VAX Air Stretch Pet Plus U85-AS-PPE
I did buy a Dyson, but gave it to my mum as her machine broke down. It performs well. I had to replace the belt twice.
I find the design awkward when doing stairs. I do not like the design, but the Dyson only cost £100 from Asda many years ago. My sister's Dyson broke after 5 years.
benlondon
27 Nov 161#21
Ah yes this old chestnut, where we start quoting consumer law saying we are protected for years and years..... Until it comes to using that law and proving there was a defect at the manufacturing stage, good luck with that
exel1966
27 Nov 16#22
Never had any problems using it so far (3 year old micro, 3 year old iron), just requires the right approach :smirk:
samspud
27 Nov 16#23
Don't get me wrong, I'm not one of these bra-burning liberal types and only expect to get what I pay for, but I bought a £60 pair of River Island shoes 2.5 years ago but only wore them 2/3 times at weddings etc (you could easily tell from soles etc wear was VERY minimal). The upper came away from the sole so sent them back to River Island customer services stating the 'Sales of Good Act' (as was then - now superseeded) which says that they should last for a 'reasonable amount of time' - and they happily sent me a cheque for the full amount.
Like I say, I'm not a flag burning socialist, and thats the first time I've pulled the Sales of Goods Act card out - but it worked nonetheless!
benlondon
27 Nov 16#24
It's whether the retailer can be bothered to argue with you or not, they could easily drag it out for months on end asking for proof of defects on manufacturing = you will never get any help, some don't want the hassle of unhappy customers
reformedEffortMaker
28 Nov 16#25
I'm not being flippant, but what IS the gift approach? Quoting legislation? Being overly nice with call centre? Using the online chat service? Embarrassing them on facebook/twitter?
oneforthemoney
28 Nov 16#26
I have received my refurbished Dyson today - all good so far - when I have registered for the guarantee - the email they have sent says to 2021?
samspud to oneforthemoney
28 Nov 16#27
Take it!
DanTheManc to oneforthemoney
28 Nov 16#28
Mine arrived today too. Is the guarantee in the box?
I bought the dyson as a Christmas present for somebody. Is there a timescale that the guarantee needs filling in by? Will I need to fill it in before I give it to them at Christmas?
default12 to oneforthemoney
30 Nov 16#32
i had a refurb model and they told me I had 5 years over Twitter and I got an email. then when I rang up last month they said it's Grade B and I dont have 5 years so worth checking.
dbno
29 Nov 161#29
Mine arrived yesterday.
Hadn't told the Mrs it was a refurbished model. It looked 100% good as new - only clues to refurbished status were a removable sticker on outside box and the guarantee card/paperwork. So I basically got away with her being very happy with "new" dyson - while i dealt with paperwork and registering on dyson site.
Positives:
- Was expecting some (minor) signs of use but the one i received was indistinguishable from new. In fact I am pretty sure all parts were new (i.e. any used parts had been replaced).
- Works very well on first try.
- After registering online it now states in my dyson online account that guarantee expires on Nov 2021. (Though card included with machine clearly referred to only 2 yrs guarantee as its a refurbished model.)
Less positive:
- Limited selection of 3 tools to fit end of extension pole - none of which has a firm/stiff brush - found brush i wanted for £15 on dyson site but ordered same item for £6 on ebay.
- Nowhere to store tools in machine.
- After using extension pole/hose, I found it tricky to replace pole back into main handle where it is stored. On my model there is a red plastic part which has to slide down into top of handle and the fit is too tight - have to force it a bit.
Overall very happy with purchase.
oneforthemoney to dbno
29 Nov 16#31
I agree tools are a bit basic but can be fitted onto machine - instructions are in the book though took a bit of working out :smiley:
oneforthemoney
29 Nov 161#30
Paperwork inside the box - can fill in online (need the paperwork as has a unique number on I think) - just asks for number and when you bought it - so don't think it is time limited.
dont mack me off
30 Nov 16#33
upacked mine yesterday. Looks new to me and great value for money.
mracerimmer
18 Dec 16#34
VAX are rubbish, had one for a 3 years years after my 14 year old dyson needed replacing. was good in the beginning but now hopeless. about to replace it with a dyson again.
Opening post
2 year guarantee
FREE P&P
All comments (34)
I'm a bit annoyed, as it was only a few weeks ago that I paid £150 for this :disappointed:
AO.com selling new for £189 with 5 year warranty
People are entitled to their opinion. One can purchase new vacuum cleaners with a 5 year warranty at a lower cost and higher air watts. Refurbished may indicate a previously faulty machine - not a sign of reliability.
On the Curry's website you can buy Vax machines with 6 year warranty for less than £100.
E.g. VAX Air Stretch Pet Plus U85-AS-PPE
I did buy a Dyson, but gave it to my mum as her machine broke down. It performs well. I had to replace the belt twice.
I find the design awkward when doing stairs. I do not like the design, but the Dyson only cost £100 from Asda many years ago. My sister's Dyson broke after 5 years.
Like I say, I'm not a flag burning socialist, and thats the first time I've pulled the Sales of Goods Act card out - but it worked nonetheless!
I bought the dyson as a Christmas present for somebody. Is there a timescale that the guarantee needs filling in by? Will I need to fill it in before I give it to them at Christmas?
Hadn't told the Mrs it was a refurbished model. It looked 100% good as new - only clues to refurbished status were a removable sticker on outside box and the guarantee card/paperwork. So I basically got away with her being very happy with "new" dyson - while i dealt with paperwork and registering on dyson site.
Positives:
- Was expecting some (minor) signs of use but the one i received was indistinguishable from new. In fact I am pretty sure all parts were new (i.e. any used parts had been replaced).
- Works very well on first try.
- After registering online it now states in my dyson online account that guarantee expires on Nov 2021. (Though card included with machine clearly referred to only 2 yrs guarantee as its a refurbished model.)
Less positive:
- Limited selection of 3 tools to fit end of extension pole - none of which has a firm/stiff brush - found brush i wanted for £15 on dyson site but ordered same item for £6 on ebay.
- Nowhere to store tools in machine.
- After using extension pole/hose, I found it tricky to replace pole back into main handle where it is stored. On my model there is a red plastic part which has to slide down into top of handle and the fit is too tight - have to force it a bit.
Overall very happy with purchase.