You're massively overcompicating this, it's simple:

1. You sign up for a Very credit account. For this example lets say you were given a £500 credit limit.
2. With your £500 credit you 'purchase' your PS4 Pro for £349.99 via 'Buy Now Pay Later', selecting the 12 month option.
3. Your credit limit is now £150.01 and you now owe £349.99 to Very.
4. Wait until 16/01/17, a 20% credit equating to £70 will be applied to your account. Your credit limit is now £230.01 and you owe £279.99 to Very. Pay this amount within 12 months of your purchase to restore your credit limit to £500 and avoid paying any interest. Done.

can't believe how many people are finding this confusing haha. Like Pacman786 says it's not rocket science

It's easy to ask for forgiveness than to ask for permission. Luckily my wife isn't clued up and I just said it was my old PS3 that I started playing again.

boo it's very but damn thats a good price! Heat

Is there a code for 20% off as I can only see the 10% new customer one

Does this offer make the ps4 pro £280?

Theres no code, I'm not sure it you can apply 10% AND get the 20% credit back as it says the offer can’t be used in conjunction with other offers. When you check out there will be an option for "BNPL". You add to it and wait for the credit on your account by 16th Jan and pay it off bit by bit within 12months or all at once.

where does it say this

​Perfect. :man:

TCB has a £19ish cashback offer so that may be worth checking out.

Can you use the £30 off new customer code as well?
That will make the PS4 pro only £250

Just ordered PS4 PRO thanks OP :smiley:

Just make sure you all pay this off in time as interest is ridicules.

How much time there is to pay it off?

Can you pay off the whole amount in one go and how long do you have to wait to pay it off?

If you pay it off straight away will you still get the 20% back?

Can you still use KH3T3 for £25 and get the 20% off??

Does anyone know how this works for a bundle e.g. Dishonoured 2 + PS4 Pro for £369.99??

its normally a month after receiving the product.

I'm on the Add to account screen and have added the 12 month BNPL option. Does the 20% get credited later as the price is still showing as normal? Also if I use the £25 does that invalid anything?

I assume your very account is credited rather than your bank/cc, would that be correct? so it's more like a £50 Very voucher rather than money off?

If you've selected buy now pay later is 12 months from when you made the order. For example, if you ordered today you have interest free till 28th Nov 2017. If you do not pay it all off by that date you will incur interest. How you pay off is up to you, you can pay off all at once (though I would wait till you get the 20% credit before you pay back) or pay £13.67 every month or £41.01 every 3 months or the whole sum right at the end as long as the account is cleared by the end of 12 months, you can enter the amount you want to pay every time. You can even do 45p everyday if you wish to do so :stuck_out_tongue:

Only showing 10% off

So how is the credit given to you? Is it discounted from the original price or credited or even store credit?

Did this buy now pay later at very when PS4 Pro launched and had no issues, afew weeks later the credit was added to my account. I also used a £20 off £50 spend code that was sent to me through the post. Heat from me :sunglasses:

​Thats correct. People just need to remember to click add to credit account and not select the pay in full option at the final checkout stage.

I dont want to leave money in very to spend in future, but i see that , if i buy the console today, then there will be around 3 weeks interest charged at 40%. The interest will kick in 28th dec but the refund may not come back in til 16th jan? How much is that likely to be?

I wont suffer interest if i pay in full by 28th dec, but when the refund comes in in jan it will be a refund on a credit account which im assuming i cant withdraw as cash?

​12 months, after which you're charged interest if you haven't paid.

Thanks for the clarification. Are we also allowed to use the discount code KH3T3 for £25 off? I cannot see anything in the terms to say you cannot?

No BNPL option for me, only immediate full payment. Good for those who can get the deal though, unfortunately I can't.

I meant "how" does it work.. 20% off total or 20% off hardware only and therefore how much??

I am not sure if you can use the new customer codes, if you do then use it at your own risk or contact Very

"1. Buy any PlayStation console and select Buy Now Pay Later in checkout.

2. We’ll automatically credit 20% of the console price back to your account by 16th January 2017. We’ll email you when we have applied the credit to your account.

Buy Now Pay Later allows you delay payment for up to 12 months. The payment free period starts when you place your order.
Avoid interest by paying in full within the payment free period. If you don’t, interest will be charged. Find out more in checkout.
Delivery charges are payable on your next statement.
Order must be placed online. If you return your item, the credit will be reversed. This offer can’t be used in conjunction with other offers. Offer live 28th Nov – 6th Dec 2016."

£19 topcashback for new customer only ?

Just spoke with them and it is 20% off total price including bundles...

So basically its 12 Months interest free credit?
Very confusing :confused:

Has anyone actually got this working in the past? I.e. did they give you the 20% back at a later date? Thanks

Just re-read the terms. This offer can’t be used in conjunction with other offers. So cannot use a discount code on top off the 20% off

What is code please

Went for this but didn't risk any other codes, been burned in the past with Very codes

​Yes twice, as long as you keep the item, they refund the difference on the date stated, pay the balance off after that to make the saving. If you pay before, they'll just add the credit to your account and you will have to spend it with them. It's not rocket science.

can't believe how many people are finding this confusing haha. Like Pacman786 says it's not rocket science

The items will appear on your account at £349.99.when the money is credited contact Very and ask them to transfer the £70 credit to the ps4 bnpl order and it will reduce the price from from £350 to £280. SIMPLE. MOST OF YOUTR QUESTIONS CAN BE ANSWERED IN THE Ts&Cs SO READ THEM.

Holding out for a PS4 Pro deal which doesn't involve taking out credit / relying on cashback. Nothing showed up on Black Friday!

So you don't want to save >£70<

It's so not worth the hassle. It's more like waste hours of your time and a credit check and get 20% off nothing cos they'll mess up the order.

Mabey for you but I ordered a ps4 from Very and was credited £30 and Xbox 1s from littlewoods and £82 credit. As have others so it works.

​Was account specific.

I asked on their instant chat if a code could be used and they replied it could. I saved the chat log just incase there was any issues down the line but all went through fine.

Never had a problem with Very, using codes or cashback on the credit account.

They sent me code by post but I lost my latter I ask you it might be the same code

So you can get a Ps4 pro now for £280 and not pay for it til after Xmas, this should be hotter

Whats wrong with asking for clarification?
They should put interest free credit on the info

Just got one for myself. ps4 pro for 280£. Won't get it cheaper anywhere else. Great deal! Heat added.

Credit was simply knocked off my balance with the 25£ code..its easy to check account and see when you need to pay by to avoid charges.very straight forward it seems .just waiting for delivery now .

Just to note that of all the purchases I have made with Very this year via Quidco ALL have been declined.

Does anyone who has purchased this with an extra controller know if it was V2? Only extra £40 to add the controller, well £32 after cashback. Can't get through to live chat.

I bought a ps4 slim bundel with extra controller some weeks back and it was the new v2 as was the 1 inside the ps4 box so 2 matching v2 pads. So probz the same for the pro bundle.

Thanks a lot for the reply.

The money you get back is store credit?

Heat added but this deal isn't for me.

Great offer, shame they increased some of their prices this morning.

Still cheaper than you will find for most items

You can get Uncharted 4 + Fifa 17 for the same price now.
http://www.very.co.uk/playstation-4-slim-500gb-black-console-with-uncharted-4-a-thiefs-end-and-fifa-17-plus-optional-extra-controller-andor-12-months-playstation-network/1600139634.prd

Would the new customer discount stop the 20% offer from working?

Where did you get the code from? What code was it? Does it work with everyone?

No...its money back to your account so that what you owe is reduced....so its money (not credit that you have to spend at Very)

Only take 3 option for me. Delivery charge of £4. I hate Very.

Only take 3 for me too - could be a false deal

That's the one I ordered. I think that's a better deal than the one in the OP

Yes. You can't use code and get 20%.
Stick with just 20% otherwise you invalid it and only code will be applied

Bought a PS4Pro, thanks OP. This is almost a steal. Should be hotter.

I have an account with very, bought from them in the past always paid in full, now want to take this deal, but only have 2 options, Pay in Full or Take 3 ( 3 months, 3 payments, no interest) which it's not the same as BNPL (Buy Now Pay Later)
Probably thats why its not hotter, don't want to create another account and risk to get caught, and get my original account closed. (time to time i receive Codes by post, and they make a ok discount)

This bundle is not under the offer title. there are only 18 items under the offer title. Could anyone confirm this please?

can't see a £19 option?

Buy now pay later = 39.9 % interest charge added

True! sorry didnt notice that.

Nope only 39.9% after 12 months if you dont clear your debt

Just went for this to get the ps4 pro thanks :smiley:

Very tempting - I'm resisting the Pro a lot. Would love a good bit of VR Battlezone. Hot!

Do I need a Pro...?

I mean now, like, right now

YES YOU DO :laughing:

​I haven't even got a 4K telly yet :smile: I know I'm going to get one. I know I could sell my PS4 for around £150...

Sorry...but when you say select 'buy now pay later' do you have to go through a credit application? I didn't see a 'buy now pay later' option so clicked on set up account. Been OK'd but waiting to press 'Continue' until someone tells me I'm doing this right!!! :confused:

yes you have to go through a credit application mate and then BNPL appears

Brilliant thanks!! All done and dusted. Now I have to take my PS4 bundle back to Smyths for a refund!

I also need to read through all this to check what I've just done! Didn't want to miss out so ordered pretty quick. As I understand it I have bought a PS4 Pro for £350. I have 12 months to pay. They will credit 20% to my account in Jan. So come this time next year I will just have to pay off £280.

Hope I got that right!! :smile:

isn't the interest calculated and applied to monthly tho?
why would they only offer this for buy now pay later then?
If there's no interest why can't you pay all at once or via their "take 3" 3 monthly payment option which is interest free then?

Cold and bs they only give upto 300 to new customers you need 13 week old account to get enough to do this so it total crap avoid

i was a new customer and they gave me £3000? whether it goes off your credit rating or something

Total bs

Say's this on my email:

'Pay nothing for up to 12 months with Buy Now Pay Later and as long as the full balance is paid within your chosen period, you'll avoid interest.'

Also, called them just to check and yes this is how it works. £280 to pay in a year and no interest.

:smile:

Exactly the dilemma I'm going through. I nearly bought a 4k TV yesterday but decided to wait until January but that's 99.9% certain to happen. My PS4 is full so I either spend £60 on a 1TB HDD for it or sell PS4 and get a 1TB Pro. Reckon I might get £150 for PS4 so ... £350 - £70 (the 20%) - £60 (HDD saving) - £150 (sell PS4) = £80 ? Surely a no brainer. £80 to upgrade.

​Ordered this one too, trying to confirm with a chat advisor. The offer does clearly state any PS4 console so it should really be included... I just want to get it in writing now to avoid any future disputes..

USE CODE KPAGM for additional 10% off in the checkout.

Awesome deal, cheapest price for a PS4 going! Mine tracked £22 quidco, and the Very 20% credit should hit in January.

So I am looking at a brand spanking new PS4 Pro for approx £230!! WOO HOO

Thanks for posting op great deal Christmas almost sorted now :smiley:

I just rung Very's customer service and she confirmed it was all PS4 console bundles as long as you did the BNPL option for 20% off

Have you got a link for the ps4 pro please

Just tried this, not sure what happened but it went stright to ordering without any confirm button and still showed £354

so just cancelled straight away.???

Not confident the 20% will be refunded so cancelled

When most people put anything from Very it goes colder than an Eskimo's trousers.

I went for it too and that's my understanding. Meet you here in January to moan about how it didn't work !

Did it all pretty quickly, signed up to the agreement, and I think/hope I did buy now pay later (didn't put any cc details etc in). Just waiting for a confirmation email to be reassured I did what I meant to do (wouldn't be the first time if I did it wrong).

​Not to be used in conjunction with other offers...

Great deal, wish there is a xbox deal like this....

that said, Pro is only worth it if you have a HDR tv

can you buy on bnpl and then just pay it off whenever

I went through Topcashback and mine has already tracked at £18.79

so i guess the 20% wont ever go back to bank or credit card just the account balance

Yes, within 12 months from when you placed your order.

Just dont pay your outstanding amount till the 20% has been applied to your account (in Jan) which means you dont pay that 20% to begin with anyway, if that makes sense.

Correct. You just pay -20% less off the original balance for the item

Meh I only tracked like £3 on quidco! should have went with tcb :disappointed:

Yes but it will still be off the price ! The 20% comes off your account balance

Do i need a ps4 pro -.-

It might increase afterwards? I've stopped using Quidco as I find Topcashback more reliable

What are Very like as a company? I've read bad things - Like taking your money, but then saying the item is out-of-stock.

Ah I would get this if it wasnt 6 days for delivery!

Is there no confirmation of the deal at checkout?

I ordered the Pro and have the Dispatch email already.

"This offer can’t be used in conjunction with other offers. Offer live 28th Nov - 6th Dec 2016."

I would be VERY weary of using any other discount codes.

If the 20% comes of the bundle deals this is hot! Ps4 pro with cod legacy edition,1 year ps plus subscription and potential £28.24 quidco = £322.96!

Oh man thats tempting.... Ah and I wanted to play FFXV straight away

Ordered. Thanks op

Cancelled my Amazon order AGAIN and gone with this

Hot

I've had a lengthy conversation with a representative on webchat. Here's a summary:
- You can't use any other discount codes (including the 10% first time buyer promo code) with this offer.
- You get this offer by placing a normal order for a PS4 console with no codes and such, but you have to choose a BNPL option before completing the sale.
- It's 12 months interest free, after which you get charged at the standard rate (approx 150 per year for a ps4 pro)
- The 20% gets credited to you Very balance after 49 days of the item being delivered.
- There is no early payment fee

I've ordered one and it gives you 3k credit for purchases. After purchasing it clearly shows the cost was £353.99 including standard postage. The discount will be applied in 49 days so that's correct.

Went for Pro with the watch dogs 2 bundle. Works out at £296. Which makes watch dogs 2 £16 more than the base bundle at £280. Bargain. Even if I don't like it CEX are giving £26 cash making my pro £270 :smile:

unsure what cashback to go with i guess this is viewed as electrical so how are people tracking high value cashback?

its 2.2 percent quidco or 2 percent topcashback?

My credit history must be poo, I only got £750.

i got 750 as well. just trying to work out what cashback to go for

This is the terms that you agree to.

15. Administration charges are payable by you in respect of the following matters:
• Buy Now Pay Later set up charge - £10, £15, £20, £25

considering this or Watch Dogs...
http://www.very.co.uk/playstation-4-slim-500gb-black-console-with-call-of-duty-infinite-warfare-and-optional-extra-dualshock-controller-andor-12-months-playstation-plus/1600131690.prd

No HDR=no purchase for me,
Only have a 1440p/144hz monitor

I've heard they recently changed a few things regarding BNPL and introduced these 'setup' fees, having used Very myself a number of times over the last 5 or 6 years I've not been subjected to this yet, although the last BNPL I had was well over 18 months ago I think, but saying that I put my order through for a base model PS4 Pro and added 12 months BNPL with collection at a local shop and the total was £349 as expected.

For anyone worried about not getting the discount applied, I have used this type of deal with Very a few times in the past and never had an issue. So, a PS4 Pro for £280 is my xmas prezzy to myself!

you can't use a code apparently if you want this offer.
If you do,they won't give you that %20 credit in January.

I have a very account for 2+ years with £600 credit and bought a couple of items from them but always payed via take 3 option which means you pay for the item in 3 monthly payments and there is zero interest.

I donot trust this deal tho.
too risky.its not straight forward.

Good find. Heated!

TCB tracked at £19.50 for me.

how long does it take for TCB to track i used 11% new customer no idea if it will work

Stop scaremongering.

Are there any fees for using Buy Now Pay Later?

We may at times charge a Buy Now Pay Later order fee for using Buy Now Pay Later. If so, the fee will be £15 and we will tell you when viewing your basket and when checking out.

I've used BNPL from Very plenty of times and never been charged a fee, including the PS4 Pro I've ordered today.

Did not see this! Still good offer but this would take the mick if they slapped on £25 for setup fee.

I did not see any mention of the fees when confirming the order, Surely they would have to mention it at the point of confirmation

Topcashback says the 11% excludes electricals and PS4 is an electrical.
https://www.topcashback.co.uk/very/
How are you people getting £19 TCB cashback?!

Can I ask which offer you used on the TCB page? The 11% off one?

i've been trying to work this out... ps4 is in the gaming/dvds section of the website and not electrical but obviously is still electrical so who knows. i tried the 11% code

£15 for new customers + £4.50 boost, whatever that is.

Is that for new Topcashback customers or new to Very?

For those who hate using credit etc.. I used Very's offers to get £81.90 discount from my iPhone by crediting the account first.

I got a £2000 limit when I opened the account and the phone I wanted was £819. Very were offering 10% back on iPhones, so I credited my account with £737 (and a few extra pounds to cover the delivery cost) via bank transfer and then ordered the phone. I ended up only owing Very £82ish pounds for a couple of weeks until the 10% credit came back onto my account which then wiped out that debt (give or take a pound or two as I hadn't used precise maths!).

Hope that makes sense.

To save me a lot of time as I'm really busy right now, can someone please tell me if the 20% back is refunded to your account, given as cash back, or only store credit to spend ONLY with Very at a later date? Thanks :smiley:

I chatted online and the guy confirmed you cannot use 2 discounts, his words:

Mark: is this offer valid with any other voucher codes?
Mark: i had a 10% off code, can use this on this offer aswel
Michael: I'm afraid we can only discount an item once.
Michael: You will need to chose between the 10% or the 20%.


Just a heads up

Despatched!!! Yay! :smile:

Ive just chatted online, its credited to your balance, so you will end up with ~£280 to pay, in January, its not limited to store credit that you must spend with very.

chat transcript

'Me: once the 20% is applied, and my balance is £280, can i just pay the £280 in full and that all complete and done, i get the item for £280
Michael: Yes, please don't forget about the delivery charge.'

​Thanks very much :smiley: I'd like to clear off the payment as soon as so I'll wait until the discount is applied in January then pay off the £280.

Not sure as I was new to both!

Great, thanks a lot OP. PS4 Pro ordered.

Topcashback reduced to £15 now for some reason.

so ,i can get a ps4 with extra controller (£244) 11% quidco plus 20% from very using the buy now pay leter = 31% off making it £168.36 ...am i right or wrong here . sounds like a bargain for a ps4 with TWO controllers an 2 games .

I'm not sure about the 11% part but remember to opt in this for an extra £10 from quidco
Quidco £10 Extra Cashback for £50

folks were saying quidco didnt pay ..ill check it out .

Hot hot hot! Just bought PS4 Pro w/extra controller and Watch Dogs 2 incl. delivery = £414 minus 20% = £331.20. Thanks OP!

Oh mine tracked......just didn't pay

Tough decision, 10% or 20%?!?

Does anyone know what will happen if you order 2 consoles? Will the offer be applied to both?

Should I open a credit account for approx £40 of saving? errrrr may be not....
Especially considered the poor reputation of Very credit account.

I don't see why not. There's no rule against the offer being used twice.

Thanks got a PS4 pro
Just need a 4K TV now.

Applying for any credit will reduce your credit rating, if you are planning on buying anything "proper" (car/house etc.) anytime soon I would suggest the small saving is not worth the potential hit.

was tempted to get a ps4 pro & VR headset - but decided to sit & wait & see what the new Xbox due out next year is like

Thanks OP. I went for a PS4 Pro in the end; I wasn't going to indulge on one because I'm not convinced of the PS4 Pro's longevity, or if it's even a good thing for the games industry. But at this price, I thought why not!? I can always sell my old PS4, too. Don't you just love hukd? It convinces you to buy things you'd already convinced yourself you weren't going to buy! :smiley:

I regularly check my report and keep an eye on my rating. So I will be interested to see if this is indeed true, but to be honest, I doubt it. Have you had personal experience of this?

Make sure it has HDR and is actually a "proper" 4K TV. Buying a new 4K TV can be a complete minefield. Especially since 4K is a current buzz word for "better" but it's not always the case. Good luck :smiley:

I'm still waiting for VERY to credit back the £50 on their recent "buy any gaming product over £200 and receive £50 credit back to your account" deal
It was supposed to be credited back by nov 8th, and after contacted customer services i was assured it would be in my account by nov 21st....... stilll waiting, but not holding my breath.
Seems it's just a trick to get people to purchase under false pretenses, customer services are always very friendly though and tell you what you want to hear.
it just never happens though....... JUST BE CAUTIOUS WITH THESE 'VERY' DEALS.

Thanks ruffice for the advice.

All credit applications impact credit history. Frequency of credit application, combination of non-mortgage credit etc. etc. What I am saying is simply - Depending on your current credit status, taking credit out on a games console to save peanuts could screw over a "life" purchase. If you are aware of credit, and such as yourself have access to your credit file you know where you stand, most however are not as studious as you. A drop of a few points could be the difference between a low and medium % rate on a mortgage for example, even if you are not dipping into anything below "good". Just a heads up.

I would personally not buy a slim, future proof yourself with the PS4 pro,
Soon all games will say "enhanced for PlayStation pro" so some features won't be available

You're welcome :smiley:

I placed a order for the ps4 pro with BNPL they gave me to £2000 credit but i logged into my very account on recent orders it says.'Sorry, this order has been declined'?
:confused:

Hi ruffice
Any advice what TVs are good for gaming I was thinking of a 65" set?

Can someone confirm if this bundle will get 20% off as well

colour: BLACK
option: PS4 500GB Black Slim Console with Uncharted 4 : A Thief's End, FIFA 17, a 1 Year PSN Subscription Card and an extra DualShock Controller

Got the same thing. Called very, so damn rude on the phone. Trying to cancel my account. Tricking people into getting credit and declining the deal, also preventing you from new customer benefits and conveniently for them their processing department is closed. Disgusting company.

I think Ive used Very before. If I use a new email address to make a new account will Quidco assume Im a new customer?

I totally agree, and this is sound advice! I would recommend anyone interested in actually getting credit, especially for "life" purchases, to be educated about credit and keep track of their report/rating. As it can also be an excellent tool for detecting identity fraud, which can be catastrophic against the ability to get credit.

You get an extra controller as well?? OMG

Should be any bundle really.

You also need to build up a credit rating to get a good one so for those starting off things like this can be beneficial.

I ordered yesterday with the 10% off is it possible to cancel and reorder with this latest deal and if so would it cost me anything?

Quite tempted by 1TB slim with COD + MW for £235 before discount.

Why is this expired?

Is there a link that doesn't take me through some crappy re-
divert junk link?

Quite tempted by 1TB slim with COD + MW for £235 before discount.

Quite tempted by 1TB slim with COD + MW for £235 before discount.

Just checked my account and they have declined my order also :disappointed:

Got it on MIL's account no problem & gonna have a red hot go at them when the team leader calls tomorrow. In my opinion it is fake enticement to open an account. So very over very lol

Ordered the slim with watch dogs. Thanks all.

interested in the pro, can anyone confirm the link it will work on?

Just go to http://www.very.co.uk/ scroll down a bit and click the offer!

I am sure some people will help you on here, I actually went for a 1080p TV with a true 100hz panel recently, until the 4K TV's are a better price. You can get 4K TV's relatively cheap, but they use 8bit displays, don't have an OLED, and use HDMI 1.4 not 2.0. It can get confusing. Most TV's with true 4K HDR specs are in the thousands. But hopefully, people can point you in the right direction on here and let you know if any of the cheaper 4K TV's are worth paying for, at least until the technology settles. It's like when HD started to become mainstream, and many TVs were HD Ready and not true HD. Click on "Ask" in the header to speak to the community and see what they think. I hope this helps!

so how long does quidco take to track?

Days. Won't payout for months though.

Mine says order processing - Delivery by 6th December. What are the chances that they'll tell me to eat my dick?

Mines been at Order being processed at supplier.

Would be sods law if it gets cancelled after cancelling my order with Amazon.

Cashback estimated 12th January

That is very close to my prediction of P4 Pro for £259.99 by Christmas.

When we place order does it say anywhere that 20% will be credited back in Jan 17. I just placed order for PS4 500GB uncharted 4 with Fifa 17 and extra controller.

Ordered a PS4 Pro but still waiting for Quidco to track for my extra £10 back plus whatever Cashback! Better track. Even still, absolute stonker of a deal.

why a credit account :disappointed: darn very

An absolute no brainer.

​i phoned customer services after placing my order and they confirmed that I will receive 20% off the discounted price after using the 10% voucher, even told me the amount that should be received. screenshot of the t&c makes no mention of combining codes and offers of credit back. I took the name of the advisor so if any funny business I will get them to pull up the recording.

Where's the option to deliver to your local news agent to waive the fee?

You said with a game :P

​takes 72 hrs to track and add the £10

i wouldn't buy from this lot If they paid me for taking PS4's

There should be an option for Collect+ and it asks you for your post code.

Checked my order it's dispatched :smiley: courier is ......yodel :smirk:

You will struggle I think, the customer service on the phone are worse than useless, I think they are actually based in South Africa, but Very are always strict on codes and multiple stacking, its never worked for me, not once, even using Quidco or TCB with any code always will get the cashback denied also.

Just beware, they will not honour your transaction and you will end up arguing with them and getting nowhere, trust me, I've been there, you can ask them to pull the recording but they won't, ever, and they will just fob you off.

Yes, isn't this with a game? Oh well, give it a few weeks.

Wait, I went through Topcashback. Is it possible they won't give the 20% off now?

£295 with Watch Dogs. Do you think it'll get cheaper around Christmas?

Nope, you will get the 20% off but the cashback will track right until the last and then get declined, happens every time.

I got a feeling that once these PS4 Slim stock have been cleared that the sudden shortage of the Pros will magically disappear and then we will see the prices come down/bundles appear.

no option to click and collect at checkout?

Me too. Annoying as says will take delivery costs at next minimum payment date. Not sure when that will be...

It's only £4 though right?

Sure but Im new to this whole credit thang.

Also can't click & collect, any way to do this?

​it is any bundle. ive ordered the fifa bundle

​yes it is any bundle. ive ordered this. when u actually go onto that bundle it says 20% credit. but if u click on the 20% off ps4 consoles link the fifa bundle isnt on there

Have I ordered it wrong with the Take 3 repayments? Kind of **** myself here!

You don't need a 4K TV for pro, the extra power will increase detail in patched and newer games and stabilise or improve frame rates. On older games not patched the console will run cooler and quieter but the main reason to upgrade, forget EVERYTHING ELSE; there is a freeakin USB port on the back! Yes you can plug in your Lego Dimension portal or any doo diddly acky you want without that stupid wire sticking out the front .. finally!

Yeah, 6, 9 or 12

I agree with you.
he won't get the 20% credit back.
no matter what the cs says, very's cs are awful, always given wrong advice / are clueless and having a name means nothing.
it is clearly mentioned in offer detail plain and simple : This offer can’t be used in conjunction with other offers.

Silly question but does anyone reckon they'll change this for me?

Cancel/return and re-order.

It does work on uncharted and fifa bundle as well!

Yes just phone them up they will do it for you. I done the same

shows 299 for me. so with the 20% off its not 163.99. what am I doing wrong?

Same here. Maybe they've noticed a pricing error??

The price increased at midnight. I was contemplating if I should make the purchase but I've left it too late :disappointed:

Which is the best PS4 Pro deal would you say?

Had a very accounf for years. Nothing wrong with Very imo. I had a faulty Panasonic Tv, paid on my credit account, collected it from my house as the Tv had a fault and I was refunded. Obviously it was on a buy now pay later. Ps, Very is perfectly fine for using codes, please remember that Very normally email and or will post these.

In the last 6 months, I get one every month. Mind you my Credit limit is above 5k.

Ps for those asking about cashback, Very do pay out via tcb. I don't use Quidco as much prefer tcb. I don't think I have used Quidco in the past 9 years! Tcb all the way!

You don't have to pay a penny until December 2017,if you pay on or before the day they ask you pay no interest.
If you haven't included buy now pay later from the drop down menu,you don't get no refund.

C+C isn't available for first orders IIRC. I've been a Very customer for a while, and it's available for me.

As far as payment, you will be emailed and text when your statement is due, your first statement will be the delivery fee. To pay the BNPL balance you have to go into your account and manually pay for it, they won't remind you on that one. There's a seperate tab for the BNPL balance under the 'make a payment' area.

This needs to be unexpired. The Watchdogs bundle has gone up but the 20% back offer is live until 06/12 and the Pro is still available at the stated price.

Full list of applicable bundles:

http://www.very.co.uk/e/promo/cyber-week-ps4.end

quidco tracked at 13.16

Awin1 is probably hotukdeals affiliation link,so they get money from the clicks.maybe best to leave it in as this is their site after all.

Prices all gone up.

Now £299 instead of £209 for slim 500gb watch dogs 2 bundle for example.

Deal is expired.

That explains why I thought I had missed the C+C option - it wasn't even there!

The Pro is still available for £350

I've tried to change the link to go to the pro but cant, could a mod change the link please ty.

Yeah I think it's probably something to do with verifying a physical address of sorts so that you aren't just setting up a random account in someone elses name etc.

That, or its a marketing thing. Either way, after your first order or so it will become available.

Hot tip; If you use your Very account again (and you might because they have tempting discounts), DO NOT preorder and use C+C because every time they will mess up on the delivery.

Quite pleased with this, delivery stated by 5th Dec when I ordered yesterday, but was despatched within a couple of hours of ordering and arrived at my local Yodel depot at 3am this morning. Just hope it goes on the van and I can get it today!

​

Mines arriving today after placing the order yesterday!

Mines still sitting at Processing after order at 5pm last night. How long do they usually take?

i got mine with the £50 back offer... i want this offer instead :disappointed:

Same for me as of yesterday early afternoon, I'm chatting with support right now.

be good to see when they get despatched. hopefully but cancelled lol

Edit: Just spoke to customer service online, they confirmed the credit will apply. I have now got this on phone and in writing:


Ubernisia: at 10:37:10
I had a look into the account and I can see the credit of 20% will reflect on your account by 16th January 2017.
Me: at 10:38:33
Lovely,
Me: at 10:38:44
can you confirm the credit amount for me please?
Ubernisia: at 10:39:03
The credit amount does not reflect at all I'm afraid.
Me: at 10:39:31
How may I calculate the amount?
Me: at 10:39:51
is it 20% of the price that I paid, not including delivery?
Me: at 10:40:32
It gives a total of £63.99.
Ubernisia: at 10:41:00
You take the cash price, divide it by 20 and multiple that by 100.
Me: at 10:41:48
So the price for this item was £314
Ubernisia: at 10:42:06
Sorry I included the delivery price.
Ubernisia: at 10:42:12
Let me do it again for you.
Ubernisia: at 10:42:39
Sorry the amount is £62.80.
Ubernisia: at 10:43:22
I do apologize the calculation works as follows: You take the cash price, multipl it by 20 and divide that by 100.
Me: at 10:43:41
thanks I got it,
Me: at 10:43:56
0.20 x 314 = 62.80
Ubernisia: at 10:43:57
You're welcome.
Ubernisia: at 10:44:05
Perfect.
Me: at 10:44:11
so I should expect 62.80 by 16th January
Ubernisia: at 10:44:20
That is correct.
Me: at 10:44:26
I am worried that I won't receive this because I used 10% off code.
Ubernisia: at 10:44:43
Trust me it will be applied.
Ubernisia: at 10:45:02
If it does not we can always escalate it to get it sorted.
Me: at 10:45:40
That is very good to hear.
Me: at 10:45:48
Thank you very much Ubernisia
Ubernisia: at 10:45:53
You're welcome.

Mine is also still being processed, I ordered around 3pm, might be something to do with it being first order and them needing to do a credit check?

I've just received an email from them asking me to ring them up about my order (which has been processing for a day) - I think I'll just cancel it, there will be another good deal before xmas

ordered mine roughly 24 hours ago. its now out for delivery. the estimated delivery date they gave was 5th Dec

Trust me, it won't work, its very well documented that Very are 100% strict on stacking codes and deals, they will even deny cashback (Quidco, TCB) if a discount code has been used, I've used Very for years and its the case every time.

EDIT - just also seen your chat dialogue, don't take what they say as gospel, their customer service agents are based in South Africa and really have no clue at all about how things are with discounts etc, they are worse than useless and have no proper knowledge of things.

But its your choice, I can only speak from my own long history with Very and from many accounts of other members.

Mine out for delivery also!

Just got dispatch notification.

Despatched. Happy days....

Just a heads up for everyone with "order is being processed" status.
If you're a first time buyer on Very they will call you or send you an email advising you to call them just to confirm you don't have any other accounts with them. It's a 5 minute call overall and the chap I talked to was very helpful (and yes, a heavy South African accent, but hey nothing wrong with that. :smiley:)
Right after hanging up I got an email confirming my order is now placed, and I expect it to be dispatched soon.
Happy days!

I placed the order 3pm yesterday and just received despatch email.

My order status just changed from processing to sorry, no longer available, even though I received an email confirming my order 1.5 hours ago.

I never received any such contact from them and my order has been dispatched.

This deal is 90% expired and done.
All PS4 slim options are now either £90 more expensive or Out of stock.

It's just PS4 Pro for £280 which means using credit account and waiting until end of January for credit refund and dealing with Very.

it's time to move on and wait for another good deal which will happen.

Good for you mate, so I stand corrected, "you might" need to call them. :smiley:

My PS4 Pro is available for collection from my Collect + location :smiley:

Thanks again OP

Cashback with Quidco tracked at 22.46, which is a lot more than I was expecting. If I can sell my PS4 for 150 cash then the console will have cost me only £110. Bargain! Still waiting on my despatch email though...

yup, mine too :smiley:

thanks OP, accepted new customer offer 10% off. £35 less.

As mentioned above, you probably wont get the 20% back if youve already accepted another offer.

I just spoke with a customer service representative who when asked to confirm that the 20% discount would be applied confirmed that it would be applied on 18th Jan. He then asked whether I had also applied the 10% new customer discount. I said no, and he asked me to go to the site and give him the code. I did so and he said that both 10% and 20% discounts would be applied. We'll see...

Me: it seems you have a deal advertised on your homepage about "get 20% back after buying a ps4"
Me: are you familiar with this?
Siphosethu: Let me check it out for you.
Me: it says "20% back on all playstation consoles when you choose buy now pay later"
Siphosethu: Yes that is correct, when you purchase the playstation and place iton Buy Now Pay Later, you will get 20% cashback.
Me: the console is approximately £350
Siphosethu: Yes you will get 20% off on that.
Me: so if i place the order using buy now pay later, the amount owed will be £350 at first, and then in January a 20% credit will be applied, which brings the amount owed to £280
Me: is this correct?
Siphosethu: Brilliant you got that right.
Me: Excellent, last question
Me: can I use the 10% off first credit order with the 20% cashback offer?
Siphosethu: I'm happy to help.
Siphosethu: Yes you can.
Me: Are you sure? it says this in the terms and conditions for the %20 cashback
Me: This offer can’t be used in conjunction with other offers. Offer live 28th Nov - 6th Dec *****.
Siphosethu: I have doubled checked, you can only have one discount per order.
Me: okay so I can't use both of these offers
Siphosethu: So meaning that you can place an order and add the first credit discount (10%).
Siphosethu: Then place another order of the Play station and add it on BNPL.
Me: unfortunately theres nothing else i want
Me: so ill lose the 10% first order offer
Siphosethu: I'm afraid you can only have one discount on an order placed.

​I think I will have a case to argue if they don't come through on the cashback and the credit. come January let's see if I have the time and patience to mount a full scale customer services battle for the sake of £63

Going to pick up from my local news agent now :sunglasses:

Just collected my Pro from the Collect+, only 200 yards away so an easy £4 saving on delivery, also picked up Doom for £14 from Tesco, has a great single player campaign apparently so will enjoy that no doubt.

Quick question for PSN users, I last had a PS4 a couple of years ago, if I use my same account can I re-download any bought games to my new Pro?

Yes

Brilliant thanks. I ordered through topcashback and got another £33 back too <3

Before I dive in and purchase.....

If I get the PS4 Pro, with PSN Plus and extra controller for £429.99

Has it been confirmed if the discount will be on the full amount, or just the console?

I.e. £86 or £70

Thanks op, ordered 50.

Damn wanted 50 only got 49, now out of stock.

It will be 20% off the total amount so will be £86 hope this helps

I was ok though, got offered £17,500 credit limit.

£280 for a PS4 pro is an absolute bargain really. I think the cheapest it will hit is maybe £300 with a game this year but that is anyone's guess when and if it happens. I wasn't in the market for one but after selling my white PS4 with warranty, seems a logical upgrade at this price. Just annoying it isn't white.

Whats wrong with black playstations...


hmmm I think there is something going on here lol

Lol, nothing just for some reason my white PS4 looks so much sleeker, same as the controller. Better contrast maybe, Black ports, white console instead of black on black.

Can anybody else confirm this?

the link takes you to a PS4 slim thats not helping the matter

I called customers services, and was speaking to an IDIOT, he just kept repeating,"What is your account number?"

I replied,
-"I don't have and account".

-"You dont have an account number?".

-"No".

-"What is your account number?"

-"I. Do. Not. Have. An. Account..."

-"Can I have your account number?"

*I hung up* :neutral_face:

Haha so what's your account number?

True, but for those who can't work it out probably shouldn't be playing anymore video games.

I closed my account 2 years ago, they won't allow me to open another one... weird, I paid it off within 6 months, never missed a payment and I'm not in any debt...

Why can't I get it to click and collect? No option at checkout, just delivery option?

Anyone help?

Just a heads up try not to overpay...its a bitch to get your money from your very account back into your back account.

Ended up with a couple hundred left for various reasons, been back and forth with them for weeks to get it refunded one day they said it'll be done within the next few days, next they say they'll send a check blah blah.
Managed to finally get SOME of the money refunded and ended up having contact my bank to get majority of the rest by filling indemity etc.
Unfortunately my bank were unable to get the full ammount left force refunded back into my account but they did majority which im happy about it.

So now technically im still owed £7 by very lol, rang up to get it just for lols after speaking with my bank to get it and they gave the same spiel no sign of it and I dont expect it to be done.

Clearly they'd much rather have you keep that money sat in your credit account so you're more inclined to shop with very but im not a very shopper, I only opened one just to get an item months ago. I have no other use for it.

But yeah good deal.

I just received my ps4 pro from Very. I was surprised as this was supposed to arrive on the 5th.

Opened the box and this is a USED PS4 PRO.

the box itself had swipe marks all over it. The consol has hand prints on it all over underneath the protective film, and scratches/scuff marks on edges. To be honest I could live with it. But I won't.

HERE WE GO VERY LETS SEE IF YOU HAVE ANY CUSTOMER SERVICE

Just had a look at mine, its got the seal intact on the box and looks ok, not opened it yet but its still sealed.

Just done this - good find.

my seal also looked intact. I phoned PS and registered the machine, they said they cannot check a serial number to see if it has been registered before!

Very are asking me to send it back, wait for a refund and then re-order. Apparently they have no 'replacement' policy. LOL

This is going to be fun...

emporer can you PM me to compare the condition of your machine? FYI all the cables and controller are in seperate plastic pouches. The pouches are not sealed, not sure if they are designed that way. Also all the cables are tied with white sandwich bag ties, not small black ones.

It would put my mind at ease if yours was same.

Thanks!

Will do, just cracking it open now

​That shouldn't happen, return it and order another before the 6th or before they sell out, no other options here.

isn't really a ps4 deal - you can do this discount with any product on the site. might as well go through and post a deal for every item they sell.

Awesome deal. Just wanted to confirm, if i go for the PS4 pro with extra controller and PSN subscription (£429.99), will the 20% apply to the entire bundle, or just the PS4 aspect. So would it come to £344 (£430 - 20%) or would it be £360 (£280+£80). I'm just considering whether to get everything now, or just get what I need.
Thanks

Just the console... it is in the terms and conditions.

Thanks, that's what I thought, just wanted to check since previous posters suggested it was discounted off the entire bundle (post #291)

Wow, thanks for this I will video myself opening the box.

No you cant - it is specifically a playstation deal see the advert here: http://www.very.co.uk/gaming-dvd/e/b/100203.end

Awesome deal. Just wanted to confirm, if i go for the PS4 pro with extra controller and PSN subscription (£429.99), will the 20% apply to the entire bundle, or just the PS4 aspect. So would it come to £344 (£430 - 20%) or would it be £360 (£280+£80). I'm just considering whether to get everything now, or just get what I need.
Thanks

The Console.

1. Buy any PlayStation console and select Buy Now Pay Later at checkout.
2. We'll automatically credit 20% of the console price back to your account by 16th January 2017, and we’ll email you when we have applied the credit to your account.
Buy Now Pay Later allows you to delay payment for up to 6, 9 or 12 months. The payment free period starts when you place your order.

Avoid interest by paying in full within the payment free period. If you don't, interest will be charged. Find out more in checkout.

Delivery charges are payable on your next statement.

Order must be placed online. If you return your item, the credit will be reversed. This offer can't be used in conjunction with other offers. Offer live 28th Nov – 6th Dec 2016.

be careful with Very, never had a problem until i ordered my PS4 Pro before it came out, it had the 10% offer which was posted here, exactly like this deal.

I am struggling with them about the 10%, they keep saying it will be added, but I can't remember but im pretty sure that the banner at the time said it will be taken off my amount by 29th November, but its still there.

So take a screenshot or something of it, because they were asking me for proof of the deal those sfduhsfhdsfhdfjsjdjfjdjfjdsfjsfj4545438543853 :disappointed:

precisely the same boat. ordered. i hate this site at times.

I assume by games industry you mean it looks like they are going for incremental updates, like phones...

Well I did read all the T&Cs for the credit agreement, man, the charges would absolutely kill you if you messed up paying it back on time. Charges for using a cheque, charges for using BNPL, charges left and right, but... if you plan on just paying this off once the discount has kicked in, then it's a deal. have some heat. Set a reminder in your calendar NOW, to remind you to check to pay it off in Jan. They do say they will let you know when you order if there is a charge for bnpl, i didn't get one and it went through at £353 inc postage, which is annoying as I would have selected collect+ for free.

And no-one heard from emporer ever again.

Ordered a MacBook Pro 15" today with 10% credit back from Very.co.uk (i.e. ~£270). Also ordered a PS4 Pro with 20% credit back from Very.co.uk today too (~£70). Both coming this side of Christmas. Spoke to customer service and was informed that the two credits should appear in my Very.co.uk account on 28th December 2016. I can then apply them to any BNPL purchases I already have on the account, if I wish (I already have a couple of others), or use the credit to shop for something else. I am pleased because the total sum of both credits (£340) has almost paid for the PS4 Pro (aside from £10) and I am selling my existing PS4 to a friend.

Wonder if you can keep the rest of us updated also :-) going to pick my one up tomorrow but wasnt gana open until xmas.... and omg if its a used one arrrrr

Also noticed you said before you have got experience with these deals!? Wonder if you can answer a few questions I have as having second thoughts.... (wondering if they will payout the 20%)
So iv used a cashback site (tcb) is there anyway this would stop me from getting the 20% (can you be 100% on this)
Also been looking at the site and how to pay after I get the 20% back.... this is the bit that has me worried!! Looking at the make payment section there are 3 section
1. make payment,
2. pay for bnpl,
3 setup dd.
It looks like the bnpl has to be covered in full or after a year they will start charging you interest on it... so you have to pay the full £349.99 regardless of discount you get after as that goes toward your account balance not to bnpl.... someone said ask them to change it over in comments but iv been on chat with them and they said they cant do that! And discount will go into my very account! This all makes it sound like ill be getting money back in very store credit? (As money goes in very account not off item cost) And ill have to cover the full bnpl item cost as if thats not cleared come end of next year interest will start on it.?
talking to cs on chat gave me strange feeling about them paying out as they kept saying if you qualify... I got angry at em at one point and said why you keep saying if... have I not? They said you "should" if you did bnpl... wtf told them like mil times I did and they checked my account to make sure still kept saying if... like say they know something is gana f up the payout!
Finallyyyyy lol sorry about long post dont think its a £70 discount the staff wouldnt confirm the amount to me but going by what others have said it looks like it will be 20% before vat is added lowering the discount amount!? So...... what you think?

Please anyone feel free to post on this (Oh and im not stupid or anything, or even a scrub at getting these deals just heard all about very and there shams so worried after purchase)

After my experience on the phone with a few idiots, I am too scared to deal with them, I feel it in my bones they will mess me about for an eternity.

Read what I wrote in my post above. The credit can either be spent with Very.co.uk on further purchases or it can be applied against any of your BNPL purchases (you may just have this one). The cash back from the affiliate site won't prevent you getting the credit with Very.co.uk.

by qualify - they mean qualify for credit - if you have the option for bnpl you'll get the discount.

You can pay the balance in full as soon as the discount applies. You just order now then wait for the email

you can pay it over whatever bnpl period you selected, but will be charged interest AFTER this time. So if you pick 12 months BNPL but dont pay the balance off by month 14 - you'll be charged interest for 2 months.

Actually that is not correct. If you don't pay the entire BNPL balance off before the end of the 12 month period, and even leave so much as 0.01p of it outstanding, you'll be charged interest for the entire 12 month period immediately after the 12 month period has expired. You cannot leave any outstanding balance on a 12 month BNPL otherwise this will occur. I've seen it in person and it is explicitly explained when you login and read the BNPL transaction (the total potential amount of interest is listed).

Don't make the mistake of not paying off the entire BNPL balance before the end of the BNPL period or you will be
charged the total 12 months interest on the item from right back from the day you bought the item. That's how they make their money!

thanks for providing the info... i'm paying in full as soon as the discount applies (actually plan to overpay by 1p) so not much use to me - I really think it's quite risky to do this deal if your not prepared to pay it off in one go in Jan.

If you use a calendar like I do and can set future reminders, and even future monthly reminders to ensure you continually pay off a proportion of the BNPL balance, it's effectively free money over 12 months. I think you should even be able to set up a standing order to pay something to your account weekly or monthly but if you do you must remember to login and allocate the funds to the BNPL transaction before the expiration of the BNPL interest free period.

I've had a number of BNPL's and only paid interest on one. The rest I've paid off before the expiration of the BNPL interest free period and taken advantage of the free money.

Just to add, anyone wishing to set up a Standing Order from their bank account which will permit you to pay a specific amount to your account each week or month, to ensure you clear a balance equally over time, the details For Very.co.uk are:

Internet/ TelephoneBanking

Payments can be made directly from your bank by quoting our sort code 62-25-61, our account number 0000 0000. Please note it is important that you provide a reference number which will be your Very account number.

Payments made via your bank will usually be received the same working day if made prior to 6.30pm.

I may do this to ensure my account is cleared over time before any interest will be due.

[/quote]Read what I wrote in my post above. The credit can either be spent with Very.co.uk on further purchases or it can be applied against any of your BNPL purchases (you may just have this one). The cash back from the affiliate site won't prevent you getting the credit with Very.co.uk. [/quote]

Hi David thanks for reply

I did read your post but thats contradicts what iv been told by them and what site says!!! Iv searched hi and low on site they have no options to transfer money from a very credit account to a bnpl!..... are you going on what staff said or have you done this before? You clearly understand what im talking about when I say the bnpl needs to be cleared as iv seen your other posts but going on what terms say and site the 20% will go into very credit account with no way to use that to pay off the current bnpl I have for the ps4 that is at the full £349.99
you also said they told you the credit would get applied back end of December THAT IS 100% WRONG!!! it says in the terms when it will get applied they are not going to do it per account its gana be site wide and will get auto done. Reason that date they told you is wrong is because somthing else! Let me explain I had a look into why they take so long into giving you 20% back then found out for the xmas holidays they have extended there returns date from 28 days upto mid jan!!! That explains why they will be giving 20% at a later date because by then everyones return date would have ended.
Cant understand why they said 28th December to you as its wrong i think, says in offer when you will get credit! There is no changing that for anyone.... when I asked when will I get 20% back I was told they cant see that info on there screen!!! And that I just have to wait until 17th jan

They were telling people you can stake codes on this offer before wtf!!! That is clearly also wrong as says in t&c's cant! The staff havnt got a clue!!! and will screw people over come 17th jan DONT STACK CODES PPL WONT WORK SAYS IN TERMS

Anyone here ever do a offer like this on very before where they apply credit to very account? how did that effect your bnpl? Even though you cleared very credit account can you go to your bnpl section under payments and see if they are still there? Waiting to sting you??

Buy now pay later purchases are deducted from your Very credit account, they aren't separate entities. 20% of your PS4 purchase amount will be credited back to your Very credit account by 16/01/17.

The credit can definitely be applied against BNPL purchases whether it arrives by the end of December 2016 or sometime during January 2017. I am not concerned. :smiley: I went through it on the telephone with two people because I needed to increase my credit limit slightly to buy both a MacBook Pro 15" and a PS Pro 4. I was advised to apply the credits (I'll be getting two) against the BNPL purchases that expire the earliest on my account (I have four BNPL purchases, so that makes sense) or I could buy something else with the credit at the time if I wished. Either way once I get the credit there will be £340 more available for me to spend.

Hi thanks for reply, this is what had me confused as they looked like two diffrent things! Your very credit account (yes that got deducted by £350 but still bnpl looked like diffrent thing that needed to be cleared by date.) There is even some warning on payment page saying "remember you min monthly payment dont count toward bnpl" they have to be cleared separately! I was like waaaaaaaa smh....

Ok, so first off mine was all sealed and fine, all good.

So with using TCB (or Quidco) it will track your cashback but get declined way down the line, it won't affect this 20% deal at all, only the cashback won't be paid.

All you have to do is buy the PS4 and just use 12 month BNPL at the checkout, then add to account. Your balance on your Very account will be the full amount (for now), unless you paid postage you wont need to pay anything until this time next year, if you paid postage that 4 quid will need to be paid on your next monthly statement from Very. Otherwise just leave it sat there until Jan when they will apply the 20% credit to your Very account, in my case I only have the £349 for the PS4 Pro, so in Jan that goes down to £280, I can then choose to pay whatever I like off that balance until next December, but make sure its paid by then otherwise interest kicks in as per the 12 months BNPL.

Simples!

Ah ok your stuff looks more complex looks like someone will be having fun xmas :stuck_out_tongue:
But still though thats my concern I dont want more credit to spend I just wana pay the whats left and be done with it. so did they say to you if you can apply it to bnpl yourself or they have to?

Thanks again for all help and input people (somthing just set me off on this deal)

I'd rather pay full whack! I don't do credit!

Good to know your one was new (you open it or just look at seals as other poster said only when he opened did he notice) #hype on new though lul

And hopefully its that simple maybe im just looking to much into it! wonder you can go into your payment screen later today and look at the messaging and then the bnpl tab on the left in payment screen. To see what you think? Feel free to come back and tell me im a idiot ;-)

You're massively overcompicating this, it's simple:

1. You sign up for a Very credit account. For this example lets say you were given a £500 credit limit.
2. With your £500 credit you 'purchase' your PS4 Pro for £349.99 via 'Buy Now Pay Later', selecting the 12 month option.
3. Your credit limit is now £150.01 and you now owe £349.99 to Very.
4. Wait until 16/01/17, a 20% credit equating to £70 will be applied to your account. Your credit limit is now £230.01 and you owe £279.99 to Very. Pay this amount within 12 months of your purchase to restore your credit limit to £500 and avoid paying any interest. Done.

Well ultimately one ends up paying "full whack" with no interest if smart and gains 10% or even 20% credit back. I bought a MacBook Pro 15" and a PS 4 Pro and because of these credits the PS 4 Pro was almost free. 0% interest as I shall pay it all off before the interest free period ends, as usual.

​I've purchased this deal, it offers the discount on the whole bundle, not just the console, don't listen to others.

I received my Ps4 Pro yesterday and it looks new and sealed. No marks and everything was packaged as I'd expect it from a factory. I've set it up and it gets a huge thumbs up from me. I need to register the warranty stuff though so I'll do that later on. I've got 2 other friends who ordered this so it'll be interesting to see what they receive.

My PS4 pro has just been dispatched. Arriving tomorrow.

Received my PS4 pro, it is sealed but I can tell that they opened it from the bottom, manual inside was all bent up inside, some finger marks on the console but not to bad, every thinng else was untouched, I am kinda salty that it was opened, but £280 for a PS4 pro is worth it at the end, gonna have a great time playing Persona 5 today. :innocent:

Well I've succumbed and bought one for my Xmas pressie from the wife. Cheers

Was wondering why everyone thought £279.99 was a great price for a bog standard PS4. Didn't even know the pro was out. :laughing:

Are the Watchdogs & Watchdogs 2 games physical copies with the discs? Or are they downloads?

Assume they'll be disc.

Thanks for the heads up about consoles being opened/handled. Mine is being collected today so I will be vigilant and check this isn't the case for me too! Knowing my luck...

Cheers for this mine arrived today :P I actually order a ps4 1tb Slim with COD Infinite Warfare and Fifa was £255 on monday. Arrived today and it came with Modern Warfare Remastered aswell. Checked online and it was meant to but it was not in the description only in the picture so absolutelt chuffed. £204 for 1tb slim PS4, COD IW & MW & Fifa 17. Shame the price is now 379.99

Just collected mine (click and collect).
PS4 Pro box was not sealed (outer cardboard transit box fully sealed) and PS4 Pro had handprints all over it. I've been with Very for a few years and this is the first time I've had a problem with them.

All these reports of used looking PS4 Pros are worrying... and strange. Not sure what's going on when this is a recently released console. Perhaps it's some kind of unit check the warehouse is required to perform?

I noticed in my transaction history it says 'Post And Packing £3.99 - Direct From Manufacturer', I'm not sure if that means the units are actually coming directly from Sony.

My Pro is out for delivery today. 59 (from 104) deliveries to go before he gets to my house. Local motorway is closed and roadworks in the area too, I don't think he's going to make it.

Very not on (!) selling opened stock without some kind of notice that that's the case (and suitable discount). Hope mine is sealed, don't know what I'd decide to do if it had been opened (what does that mean for warranty etc, you know you've treated it well but what about before then, and if/when the hard disk or optical drive fails in 6 months you'll always wonder - but then it's being delivered by Yodel so it's going to get a physical work out anyway...).

@AngryEnglishman - My order consistently says "our supplier". "Being processed by our supplier", "Despatched by our supplier" etc. Interesting that yours says manufacturer.

Check under 'My Account' > 'Transaction History'

Seems to be a mixed bag, mine was definitely brand new and untouched, not a single fingerprint on it and all was sealed etc, but if Very are selling returns as new, that's bad.

Oh yeah. "Manufacturer" here too. Would be nice to know why it's been opened cos without that you cant make a decision over whether you're happy to keep it. Very selling returns as new is not right. I work with warehousing software and it should have a different code against it if it's an open box/return.

Ideally if it was Sony doing a spot check they'd have a "opened by QA" like you get on luggage so we wouldn't have to worry.

They'll have been opened as part of the Investigatory Powers Act Bill (2016) in order for the security services to install special software so they can monitor everything you do with the console. See this link.

I took the plunge for a Pro along with Dishonored 2. I don't want the game but it works at only £16 extra with the 20% back...and I should be able to sell it for £30...meaning the Pro only really cost me £266. Just need to find the best place to sell/trade my old PS4 now.

Game isn't included on the 20% according to the terms but still £20 is a good price.

If I get an open boxed one it is going straight back but reading a few here accepting it 'because of the price' is the reason they are doing it.

mine sealed and brand new. all good.

Mine is still on 'Order being processed' :disappointed:

Its not worth a dodgy/used/returned console tho.
You never know why it was opened and has marks on.I would return it and ask for a sealed new machine

I could not complete the order online so called Very. They told me I qualified for the credit account and limit but not the Buy Now Pay Later option. Is this total **** to get me to cancel the order or legit? I cancelled anyway but I want to know if anyone else had this?

I've heard of this happening previously. If they think you'll definitely pay off the BNPL balance before the interest period would end it's not in their financial interest to extend you this credit option. They only want people on BNPL if they believe there is a significant possibility that the person won't pay it off before the huge interest charges would kick in. This is why I never pay off BNPL too early. I let them run close to their end so the lender might calculate that there is a good chance that I won't pay it off before it expires, because I don't want them to stop offering me BNPL in the future!

You probably pay everything off in full early and all the time. :smiley:

Is there something I can do about this? Doesn't seem fair to be excluded because I have good payment history.

Probably not. It's at their discretion. They can withdraw access to further BNPL's at anytime to an existing account holder who's had them previously as well. Why would it be worth it to them to lend to someone who's going to take their free money and almost certainly, in their financially calculated opinion, pay it all back in full before the interest free period expires? It costs them to lend the money to their customers so they don't want too many people like those I describe because they wouldn't profit from their gigantic interest rates, and would make a loss from their borrowings. It's sensible business for them to exclude some people.

I disagree, I've had a Very account for 6 or 7 years, I use 9 or 12 months BNPL on loads of things, always paying them off within a few months, they have never refused me any BNPL and its always an option on my account despite Very never making any money from me in interest, even postage I save as I have a Collect+ shop just a few hundred yards away from home.

So mine arrived today. I ordered the 500gb cheap one with Watch Dogs 2. They've sent me a 1tb version with watch dogs 2 with a small note apologising. Obviously I'm quite happy if they've kept the price at the original 500gb price.
The model number is cuh-2016b - is that still the Slim version?

Perhaps they've profiled you based on where you live, your general credit worthiness as gleaned from the credit agencies and what you order and have decided you're a good enough risk to lend to (in respect of potentially not sometimes paying BNPL's off). I've paid all mine off in time avoiding interest except for one several years ago and I'm still being offered them. However they could switch it off for you or I at any time for future purchases if they decided it was costing them too much by lending money for free. What incentive do they have to keep lending to people who will likely never incur interest?

Yes, that's still the slim version. Your lucky, they just cancelled my order because they didn't have enough stock.

I clicked like because it's slim. Not because they cancelled your order.

anyone else who had the watchdog bundle just got the watch dog 2 disc?

forget that the extra stab was in the inner box

Just picked up mine and the packaging is definitely sealed. Very happy.

Can anyone confirm if the extra controller is a V2.

in case anyone is still unsure about the combining of the 20% credit and further 10% off, I created an account and purchased a PS4 Pro with Watchdogs 2 with the 20% credit offer, but after going through the purchase, had nothing stating that I would get the credit on my account. So, I contacted them on the live chat and got confirmation that I would indeed get the credit to my account, but also that they would apply the 10% discount. I got a transcript of the conversation, to maker double sure that they will credit the account as well.

Upon leaving the conversation I checked my account and saw that they had taken the 10% off, as promised. I will get the 20% credited to my remaining debt of £337 in January, leaving me with a total of 269.60 to pay.

Yes, I received mine with model no. CUH-ZCT2E which is V2

How did you get further 10% off?

Probably a new account holder incentive. Think I had it when I joined Very.co.uk first time on my first shop. See http://www.very.co.uk/first-order-discount.page

Got mine fired up. Box was sealed. If this comes in at 168 delivered I will be a happy chapy :smiley:. Sold my original PS4 for 120 quid and selling games so have effectively upgraded from a ps4 b chassis to a ps4 slim.

Why? Because the wifi is ac enabled on the slim meaning I get a much better signal and stream it in my house, whereas the PS4 one was pretty poor.

Delivered today.
PS4 Pro with extra controller for less than £300 on 12 months interest free credit!
Bargain and a half! Well happy.

Can't understand why the slim sold out first if I'm honest.
PS4 Pro is by far the better deal.

received mine today, same as other in that I received the 1tb PS4 slim at no extra cost, amazing deal, many thanks to the original poster

It's a new customer incentive I think. They brought it up when I was doing the live chat. I didn't even plan to ask them about that, so it was a very welcome bonus!

Hey guys

Im a little confused here? - i signed up for a new account - went to buy the pro - it said i had a £400 credit limit (even though it never asked me for card details to do a credit check?) and then it said order declined on the last page?

If it was declined due to a poor credit (which could well be the case i must admit!) - how have they done that just through my name and address?

Cheers

Very.co.uk may simply need to check more information with you to make sure it's genuinely you and not a fraudster attempting to buy from them. Don't take it personally! :smiley: Telephone them tomorrow and speak with them. I had this issue when I first signed up with Very.co.uk and they clearly didn't believe I was genuine even after I phoned them because they then sent a letter to my address asking me to call them again. I finally offered to scan them ID and send a photo of myself standing outside my house but they relented and decided they accepted I was genuine and then permitted me to have the account. All has been fine ever since.

I assume they must get hit with a high level of attempted fraud especially because one can potentially buy from them without requiring a payment method, due to their BNPL feature.

Incidentally credit checks can be done simply on a name and address. There's no requirement to provide other payment details.

My 500gb Watch Dogs bundle turned up today, brand new, no problems.

if you have a poor credit rating, getting rejected may be a blessing in disguise and a light bulb moment? getting something which cutoff cost you 40% Apr is not going to help you.

Ah thank you for that mate - and u might well be right Neas1983, but the interest free 6 months is tempting

Might just hold out till its sub-£300 and buy it with reals monies

You're in for a bit of a wait for the Pro to drop to £267...

Only 5 days left to decide whether to get a Pro or not. Think the missus would lynch me.

It's easy to ask for forgiveness than to ask for permission. Luckily my wife isn't clued up and I just said it was my old PS3 that I started playing again.

After all my worry yesterday (will it, wont it arrive etc) it arrived at 5:50pm and was all sealed and lovely. Got the files copied across in about 80 mins (my brother did the same at launch and used wifi - took hours - definitely use direct ethernet cable if you've got one). Lovely to have 500+GB free vs being full up. Doubt that'll last long.

Had 10 mins on a patched Uncharted 4 on my 1080p plasma and couldn't spot any differences lol! came so close to buying a 4K tv last weekend too...

Well I got my Pro, and to confirm it didn't appear to have any tampering whatsoever.

However, I must admit, the overall packing is a little shonky. I think it is Sonys fault though. Absolutely no signs of my packaging being compromised. Well chuffed with that! Just need to sell my console now to make some of the value back! In the last 2 weeks I've had a Samsung KS7000 (55") and the PS4 Pro - Christmas has well and truly come early!

Ooh let us know how the KS7000 is (4k, HDR, any lag/colour banding). I was looking at the 8000 and nearly got it past the purchasing committee before a last minute overrule :disappointed: Any repeat of the black friday discounts (it had £100 off and possibly £75 quidco) in January and I'm all over it.

I'll be selling my launch PS4 too. There's going to be quite a market for used ps4's this week isn't there :wink:

My pro is on its way. 16 deliveries before mine. Exciting :smiley:

They cancelled my order 3 days after buying it, claiming they have no stock. Useless.

Rang customer service today, they said I was not currently eligible for buy now pay later as it does not generally apply to new accounts, fyi you probably need to have that or an above average credit rating, so cancelled my order and account which they said was fine thankfully 0_0

here's Very for you.
there is a reason people generally dislike Very here.

damn crap company saying will be delivered by 16th december now for ps4 pro wish id not bothered

this is a great price but it comes with risk and gamble of dealing with Very,many people are getting opened boxes some with finger print marks and missing manual etc from Very which they should immediately return.
however Very don't have liberal return policies like amazon, john lewis, etc,far from that.so expect some hassle if you are returning something back.

their customer service are appalling and based in south africa,they can give very misleading information and there is absolutely no way you rely on what they said to you over phone or on chat to deal with possible problems and disagreements.(example not receiving the 20% code, etc).

none of this might happen but you should be aware there is a risk and it's real.

also for those who don't own a 4K Tv and those who don't intend to buy one soon the PS4 Pro currently won't be worth it, despite the claims there is really not much noticeable benefit of PS4 Pro on 1080p TVs,if anything there are actually worse frame rates and slower performance for some titled played on PS4 Pro on 1080p compared to standard PS4.
(examples : Skyrim SE, The Last of Us and Mantis Burn Racing..)

Mine arrived BEWARE.

They tried their very best to make it look like it wasn't opened, I didn't think it had been as seal was in tacked on top other than air bubble. The base outer box was a bit loose and slightly concerning but I wondered how they could open it without tearing it, well they must have.

I recorded the entire unboxing in one take and the controller had a patch of grease to start but everything looked new, got to the console also looked new, carefully kept my hands in view of where I was touching and revealed the console from wrap and there it was one hand print, three clear fingers that weren't mine handled the console before I did.

This is unacceptable and I would say the majority of people wouldn't notice it had been opened unless they were looking for it.

Record your unboxing. I won't be keeping it.

Bizarre. The PS4 Pro has only been out for a matter of weeks, how could so many returns have been processed and repackaged? I'm starting to think that perhaps Sony have had to transfer accessories across from slim units or something along those lines. I know for PS Vita bundles they took standard SKUs and opened them up to shove extra accessories (memory card + games vouchers) in the box and then sealed that up in an outer slipcase. Just a theory.

Mines been honoured had a email saying been dispatched

My PS4 Pro arrived today. I've just opened it. Luckily for me it was completed unopened. I've configured it and am presently undertaking the data transfer from my old PS4, which I'll be selling to a friend, using a LAN cable. It seems very straight forward and is coping everything. The process should take an hour. All my games were purchased and downloaded from the PS store (I don't want discs).

what you saying is simply impossible.Sony will never do such thing in this amateur way,living greasy human hand prints on new electronic device.
it's just impossible, never happened, never will.
it can only be done by a retailer, in a warehouse for god knows what reason.

This is quite possible to be honest. The overall packing was quite poor in my opinion, but I have no doubt in my mind that every item in the box was brand new. It could be QA testing at the packing facility as well for all we know.

I dont doubt some users recollections as such, just think that in most instances tehy are not used, simply poor packaging etc.

Well, I sold my launch PS4 last year and got the MGSV Limited Edition, so it should have held a bit of value. I didn't really want rid of it because it is sexy, but needs must, the urge to be in the 4K future outweighed my wanting to hold onto a red/gold PS4 :smile:

I will give you an update as soon as I get chance. Hoping to have a few minutes on it later tonight. I got the KS7000 firstly on price, secondly because it has almost all of the same tech that is present in the KS8000. Most people gripes are with build quality, i think generally panel quality is good etc.

It's not impossible, it only takes one incompetent contractor/distributor/warehouse. Is it unlikely? Yes. Certainly not impossible though. It's also unlikely that there are masses of returned and restocked PS4 Pros floating around 3 weeks after release. The way the PS Vita bundles were repackaged was surprisingly shoddy.

it can be done by re-sellers,in warehouses,disterbutors yes but not by Sony.
obviously they do things professionally and will never do such nasty amateurish job.
you should also note this is reposted from some systems bought from Very only.so there is a very good chance Very is involved in this somehow.(considering their not so great reputation).

Received mine today - Brand new - no sign of prior opening and certainly no fingerprints or dodgy packing. I tested it and it's working great.

Perfect credit history, had credit cards paid off in full each month over the last 5-6 years yet rejected for an account. Mind boggled.Will have to look elsewhere.

Kinda the same for me good credit history etc, they accepted me and gave me credit then an hour later they declined my order

Yup, same.

Makes perfect sense for them to refuse you BNPL. They've established that you very likely won't earn them any interest from their offer of free money. You need to carry a credit balance somewhere and maybe they'll accept you next time. :smiley:

No option for BNPL for me :disappointed: only option is take 3!

Just ordered using the BNPL 12 month option. Account has been approved, but there's no mention of the deal or discount anywhere. Presumably the credit will automatically be applied sometime in the next month?

See: http://www.very.co.uk/e/promo/cyber-week-ps4.end

bit confused, tried to order weds and got refused credit, yet I received a confirmation email yesterday with a delivery date, was just about to buy one from Tesco as well.

Very customer service is definitely not the best, just to let you know guys.

I was slowly getting frustrated as they simply didn't understand what I had to say resulting me in repeating myself around 20 times.

Oh well.

Damn, logged on to my Very account to find they've declined my order. No email or anything else to mention it though :disappointed:

Ps4 Pro arrived yesterday. Definitely not opened before me. Packaging was as expected straight from the factory with no grubby finger prints or signs of handling etc. :smile:

The dates are the latest they will deliver it. I got mine the next day after I ordered it despite delivery saying 1 week.

There's currently offer where you get £15 back if you spend over £150. Does anyone know if the £15 cash back stacks with the 20% credit?

Starting to wonder if there's any correlation between those that have been despatched from SUPPLIER to those despatched from Manufacturer.

Should be getting mine today and it says from supplier.

No offers should stack if you go by their terms and conditions.

Would it still work if you buy more than one ?

If you have two power sockets yes .

ordered

i meant the code mate

To fiddly, finance debt for £50 off a console, no thanks!

I got mine from supplier and it was in pristine condition. As for the logic - didn't know Sony were shipping them direct to customers. shipping direct to consumer doesn't seem like something a company the size of Sony would concern themselves with except for RMA replacements...I can only seem them being sent from supplier or from the Very warehouse to be honest.

Mine arrived days ago, but with all the comments about used consoles and bad packaging, I thought I would mention that mine seems perfect. Definitely not opened, neither at the top or the bottom. I Ordered a PS4 from Tesco recently, and the PS4 Pro from Very was actually packaged better, with the box of the PS4 in better condition also. I have not had to deal with customer services, so can't comment on that. If the 20% gets paid back, then I will be pleased with both the service and the item received.

I just noticed your comment, partly yes. I definitely don't want incremental console updates like the iPhone. But I am confident that won't happen, at least not in the near future. Console customers seem to like the stability of a longer console generation. I think the PS5 will be a reality, rather than a continuous platform, again like Andriod and IOS, which is what Microsoft seems to be pushing towards, at least in their recent marketing. I am also not sure how much Sony will support the PS4 Pro and to what extent. I am certain, especially with the large user base of current PS4 consoles, Sony doesn't want to alienate the install base with extras in games, or games themselves, that are only available on the PS4 Pro. When Sony did the Pro console reveal, their marketing spiel was "No one will be left behind". I hope that all makes sense? We shall see what happens; I am watching with interest.

Got mine today - despite it saying it would be before 6th December (I expected it next week) Packaging was like ruffrice's. Infact it comes in a rather sturdy cardboard box. Not opened, sealed as I would have expected it to be. No marks nothing - brand new.

Instantly threw in the 2TB drive from my old PS4, reinstalled the software (the 800mb version not the 300mb version fyi) runs great. Much quieter than my old PS4 and it seems to load Destiny faster. I did notice far far less frame drops playing as well, I'm only running 1080p for now though.

A tip. If you have a 1080p av receiver, DO NOT enable HDR. I tried it "just to see" I ended up getting no picture and bad crackling through the speakers, that wasn't resolved by turning HDR off, rebooting the console or resetting the AV receiver. Only a safe mode boot on PS4 then restore factory settings fixed it.

Cause: my guess is a screw up on the hdmi handshake caused by me turning on unsupported input for the amp.

After a few hours, playing on 1080p - the question I asked myself was - did I really need this? The answer is "possibly" the stable framerate on destiny was a nice surprise and my old ps4 is a launch console which was rather loud, this is silent - big improvement. If I say I get £130 for my old console, it's deffo worth a £150 to upgrade. That's how I'm looking at it.

I agree with all except one thing, incremental would't detriment the existing userbase like you think, apps run fine on an iphone 4s for example even today, that phone is now 6 generations old, same store same apps, just slower using it. I think it will go that way, the fact they haven't put a UHD drive in the pro is a good indicator. I can also see them releasing a PRO2 towards the end of next year or early 2018, when scorpio blows pro out of the water on performance. I just wanted the pro for mass effect andromeda next year, I'll have an OLED by then (waiting for them to fix lag on the b6) sweeeeeeeet.

Ok i have Very account with credit from them over 1k but can not use BNPL option as beeing told i have to use very 3 times before, i did once.

Sorry to hear. They'll be hoping you'll demonstrate that you'll likely incur them some interest I imagine. Have you ever carried a balance on a credit card?

Mine arrived yesterday and appeared to have been opened (the seal was just slit across)...on the flipside, it was perfectly packaged otherwise, the console looked pristine and none of the bags of components appeared to have been opened. I had a similar issue with my launch day PSVR headset from Tesco direct. Although the seal hadn't been broken.. there were no protective plastic covers on the lenses and they appeared slightly smudged...and that was day one stock so couldn't have been a returned unit. Odd.

I think I'm going to return it. Can't see benefits of PS4 Pro for me as I won't get a 4K TV and not many games I like at the moment at 1080p 60FPS that aren't on normal PS4. If I return it will they refund the shipping cost, or will I still owe them that? Then could they possibly charge that huge interest if I forget to pay that shipping cost?

How are Very like for returns generally? I have opened it and set it up.

They set up credit for me today but no way I will be using it on 40% apr
I bought 5 ps4 slims sold 3 keep one 1TB(one yet to come) ,maybe is time to play now

Heat added, there is no downside of this deal providing you are willing to pay for the full thing before the end of next year, not only do you not pay for a year, they knock the price down as long as you wait until mid January! Nice find!

I cleared off the balance immediately. They'll then apply the 20% in jan, so it will cover my other item I bought. You don't have to wait to pay it off, that's not how a cashback credit works.

Just had an email from Very telling me that I won't be getting the discount because I didn't select buy now pay later, despite the fact that I opened a credit account and used it for the order. Anyone else had this? I assume that it's a mistake at their end but maybe I missed something?

Yes you missed something significant. In order to receive the 20% credit to your Very.co.uk account you must select BNPL. If you didn't select BNPL for whatever reason you won't receive the discount. This is clearly stated everywhere I look. See: http://www.very.co.uk/e/promo/cyber-week-ps4.end.

If you didn't receive the option to select BNPL when you went through the checkout process, the offer of 20% credit to your Very.co.uk is not available to you. BNPL is not automatically offered to everyone and anyone.

Under Consumer Contract Regulations you have 14 days after receipt of goods sent at distance to cancel the contract. You are then obliged to return the goods, at your cost, and the suppliers has to refund you for the goods and basic cost of delivery. The supplier can make a deduction if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop. The PS4 Pro is not an exempt item under this law so you are able to return it.

You have to specifically inform the supplier that you are exercising your legal right to cancel. More information at http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange specifically the section titled Buying on the web, mail order or from home within.

Very.co.uk also have a 28 day Approval Guarantee but this is different to your 14 day legal right to return most goods (except certain exempt ones) enshrined in consumer law as detailed above. The following is from the returns section on the Very.co.uk web site:

You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by using the returns note contained in your parcel or by using the model cancellation form in our website returns help pages, which you can send to us via webmail or post. If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back or us receiving evidence that you have returned the goods, whichever is earlier. You are responsible for returning the goods to us if you cancel under these Regulations. If you use our courier to return the goods, you will be responsible for the cost of the return. In such cases, we will deduct the delivery charge from your refund so that you do not have to make a further payment of the collection charge. Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.

My suggestion is you clearly communicate that you wish to cancel the contract with them well within 14 days of receiving them in a way that you can prove you did. I personally would do this by email because it is logged. Then you are responsible for returning the item securely to Very.co.uk, so use a reliable courier and obtain appropriate insurance for the value of the item you're returning.

Did you buy them all from Very.co.uk and if so did you receive and select the BNPL option for each one in order to receive the 20% credit to your account in January 2017?

I bought slims from argos, mygeek.., shopto zavvi and tesco
Zavvi as usually is crap and probably will cancell it- no stock.
Very in my opinion are misleading with their offer, it shows You could have 3 payments options possibility at the end You have not.
Upgrade to pro will cost me 40 quid with very offer- in exchange to ps4 slim 1TB thats why i tried.
Question is am i need pro?no but for few quid difference could have it.
I do not need their credit (1500) but to use BNPL for 20% discount You have to have it.
Maybe will ask friend for pro purchase at Tesco with his 20% discount.
I add pro to account at Very site, then 2h later cancel it but of course there is no possibility to cancel, send me e-mail item cancelled but i will call them to confirm or send them letter showing their e-mail.

Why am I only given £250 credit and not £1000?

Because Very.co.uk currently do not consider you a good enough risk to allocate you a higher spend. Perhaps you have a lot of credit elsewhere.

The three payments you are referring to are probably Take 3 - http://www.very.co.uk/take3.page - which is a different credit product to BNPL. It's available to every account holder and splits each purchase into three equal monthly payments. Provided each of those monthly payments is made, and none are missed, no interest is payable.

It's a good deal until you contact them customer service agents in Capetown and they run you round in circles trying to get your discount. I would bother with these jokers nothing but bad experiences since opening the account and same goes for my littlewoods account all a load of clowns running the show.

Im reffering to this
http://www.very.co.uk/web/en/bnpl.page
Yeah subject to status.
I know how take3 works i do not need it.
Spoke with adviser and he told me i have fresh credit account after tomorrows checks maybe i will have bnpl, or could have even credit declined like some posters here.

Using Quidco won't affect this will it? For some reason I have bought it and quidco has tracked despite me not going through quidco :S

Thank you. I actually tried to cancel
the order while it was "processing" but it told me it was too late and that I should refuse delivery. Then the delivery came and when I tried to refuse the delivery man told me no, I can't refuse the delivery because he wasn't being paid to take it back and I had to arrange another collection. Does that sound right?

I think you may have been within your right to refuse delivery. I assume that's Yodel for us though! You should explicitly inform Very.co.uk by email that you're returning the item unused as is your right to do so under the consumer contract regulations. They should then inform you about how to proceed. Take a photograph of the unopened box and wait for instructions from Very.co.uk. They may be happy for you to take it at a Collect+ point to return for free. See what they write back with.

Excellent deal from good company. Ordered many products and never a problem.

You should call them what i did, You can refuse it but looks like delivery man get paid for parcel delivery and he lied.
You have return button on Your account but it will cost You approx 9 quid.
Call them first, they are not bad on the phone -depends who pick up it.

He definitely lied to you. I ordered a ps Pro from Very on a previous deal and changed my mind 15mins after ordering. The Pro was sent out and I refused delivery from the Yodel guy at the door. He said it wasn't a problem and took it back. I got charged the original delivery fee though.

**good spot OP... that is a great deal.. was going to go buy one at full price.. signed up got £3000 credit limit bizarrely. will pay this off straight away once credited.

£3000 credit limit and are you also sure you've been enabled for BNPL too, otherwise no 20% discount available to you? :smiley:

Just to make people aware, the £3.99 delivery charge is now payable by the 23rd December.

hi guys where is bnpl options it will appear after adding unit to account ?

You'll be offered it during the checkout process before completing the order only if Very.co.uk consider you are eligible for it. Otherwise you won't see it.

Not having much fun with this. Ordered on the 28th and it said delivery by the 1st. Great stuff.

1st came and went. Order status still says processing at warehouse. Got them on the phone and the customer support guy said "Definitely by Saturday (3rd)" and that at his end it was just a stock issue which had been sorted.

Now it's the 5th, order status still says delivery by the 1st and that it's being processed at the warehouse. Oh and I'm unable to cancel it because 'their systems update too quickly'. Ironic given it still says the delivery will be by the 1st.

Sure it's fine for some but has been a shambles for me. Customer support either take joy in lying or don't have a clue. Wouldn't ever use them again and will advise anyone else I know to stay clear.

God forbid what happens if an order is complete and it's faulty. Would hate to deal with them again at that stage.

I'm still waiting for my last VERY bnpl deal to be honoured....... I wouldn't trust these cowboys.
ordered a ps4 pro and psvr using there " Buy a gaming product and get £50 credited back to my account"

The credit never showed up and even after speaking to customer services on many occasions they only told me it was going to be honoured and even told me dates, but still nothing.
DON'T TRUST THESE COWBOYS!! they trick you into deals just to get your money and never honour the deal.

Is anyone else having problems purchasing using buy now pay later or is it just me? It keeps getting declined the next day or it says purchase unsuccessful. Been trying to get it for ages coz its such a good deal

yeah I'm having the same problem. I really really wanna get it. but mine keeps getting declined. I'm tempted to give up since some of them aren't much help when i call them. Tell me if you resolve the issue and how you did it

Telephone them and ask to be put through to the credit finance team who should be able to explain more.

Bad retail mark up, don't understand how Sony have justified £100 more than an Xbox S when they don't have the UHD drive...nor Dolby Atmos etc..

I'm a Sony fan boy but jeez this don't smell right. :man:

Works like a charm.

Considering this but don't know if I should get a PS4 or PS4 Pro..

I gave up mate sorry - ill get it when it drops in price a bit I think.

Btw I swapped a 240gb SSD into my slim last night, I know its a small drive but only had that available. Anyway my load time in ff15 was approx 1min20 and now its 38sec! So much more better gaming experience :smiley:

​Haha same dude. it seems like we're one of the unlucky ones who couldn't do it.

How long does your order sit in 'processed' if you're a new customer? Do you have to call in or anything? Ordered 2 hours ago but no email confirmation of the order, just of the original account creation and credit.

No idea for new customers but for existing customers like me it sits in processing for a good 12 hours most of the time. Sometimes it sits in a processing state till it gets dispatched.

Pro only if you own a 4K TV (or plan to buy one in next 12 months)
Otherwise pro is simply not worth the extra as it doesn't really provide any noticeable improvement on normal TVs.(it even causes worse performance on some games on HD Tvs)

It's moved from processing to order being processed by supplier. Guess that means it's okay and I don't have to call and confirm my details for anything? CBA to call if I don't have to :laughing:


Did order a 4K TV on Black Friday, should be here at the weekend so.. thing is, I only want to play Street Fighter usually. Going to force myself to expand my interests and try new games though :neutral_face:

Ordered mine late yesterday, today it is showing as dispatched and with the courier

I'd go for Pro (specially at this price) if I had a 4k set.
but you'll be fine with slim also.

Ordered PS4 Pro with BNPL last night but as i'm a new customer they wanted to talk to me on phone first so didn't receive order confirmation until late afternoon, chatted to live advisor but they said i'll have to wait until January to see if 20% off will be applied, do people think i'll be ok?

Is this deal still live?
Can't see any mention of it on the site anymore

yesterday it wouldn't allow me to select the by now pay later but seems like now the offer of the 20% back has gone/expired i go through to checkout and it lets me select it, not sure what all thats about

It's over.
Promotion ended yesterday (6/12/16)

I just found it strange that when the promotion was on it wouldnt let me select by now pay later but soon as the promotion finished it was letting me select it

When it says expires Dec 6th, what time yesterday did it expire?

I would imagine 23:59:59 but best check with Very themselves

Ok thanks, yes thats what i thought so i should be ok as i received my order confirmation way before that time, i did chat to a live advisor last night but they said i'll have to wait until January and if the 20% off isn't applied to contact them, lets hope we don't see lots of people complaining about not receiving it in January.

Can anyone tell me the discount code? I know the deal has expired but Very said they will give me the 20% if they I give them the code. I ordered it last week but there was a problem.

It is ridiculous they cannot remember their own deals.

Theres no code, as long as you completed the purchase with 'Buy Now Pay Later' option you will get 20% credited to your Very account by 16th Jan 2017. You could show them this picture

Thank you. I knew the code was a load of **** as I do not remember seeing it at all. So my order got stuck on being processed then yesterday their customer service based in south africa did not have a clue what to do.

Yeah I got a message about that. I'm a bit confused by Very, do I call them up with a credit card to pay that? What happens if I dont pay by 23rd Dec?

Do yourself a favour. Pay it right now. That payment for delivery is now due. If u don't pay, counts as a missed payment and will go on credit history, u'll pay interest etc, a world of pain basically. PAY IT NOW.

Do yourself a favour. Pay it right now. That payment for delivery is now due. If u don't pay, counts as a missed payment and will go on credit history, u'll pay interest etc, a world of pain basically. PAY IT NOW.

Heya, I paid the delivery charge yesterday but it is still saying it is due for the 23rd. Transaction history tab shows that I made the payment. Is this normal for Very? Am I safe or need to check in a few days?

I signed up to Very for this deal so I am not familiar with their workings (or any credit/catalogue workflow)

Thanks in advance

No idea, I'm in the same boat. I just read the credit agreement. You'll be fine as you've paid it by the date, can't hurt to keep an eye on it, perhaps the payment hasn't been fully processed yet. I doubt you'll see "paid" anywhere somehow.

Ah okay thanks, since signing up to Very I have suddenly started receiving an incredible amount of spam mail, as a side topic it would be interesting to know if this also happened with you haha.

Has anyone had this credited back to their Very account yet?

No. It's far too early. Expect it by mid to late January.

Thanks!

Hi, can anyone please advise. I purchased the ps4 pro at very on the 28th November (first day the 20% offer started) and chose buy now pay later, my £1000 limited got the usual reduction of £349.99 and had an email to say all confirmed and had it delivered to my local Co-op for free delivery which turned up within 2 days of ordering. So far so good, now after reading the comments on here most are saying pay back the full amount after the 20% has been credited back (16th Jan) which I decided I wanted to do which would be £280, thought nothing of it and randomly went into my very account for the first time since ordering on the 28th and it states I have to make a minimum payment of £24.50 by 30th of December or £116.66 take 3 option.
Now I was under the impression to not have to pay anything till I pay it all on the 16th Jan (or as soon as it's credited back)
Have I done everything correct? Should I pay the £24.50? I suppose I have to but just worried that I've not done something right and voided the offer is everyone else in the same boat here? Sorry if it's a daft question but this is the first and only thing I've ever had on credit, only did it because it worked out at £280.
Thanks in advance

It looks like your purchase didn't go through as BNPL which is normal credit purchase. Double check your statement again if it mentioned about BNPL on page 2. Minimum payment and take 3 for normal credit purchase. There shouldn't be a minimum payment for BNPL. I just checked mine which is no minimum payment.

logon to very go to my account, then go to transaction history... mine says this..

Summary of your Buy Now Pay Later Purchases:

Statement date - Statement number - Balance
May 2017 (Statement 7) - Balance £349.99 - You Can Avoid The Interest On These Buy Now Pay Later Item(s) By Paying The Balance By 09 Jun 2017

I did notice I was offered a take 3 option on the 3.99 postage I was forced to pay to get it delivered, but obvs ignored it and paid the 3.99 in full. just waiting till January now.

Point is... if you've picked BNPL correctly, it should say so in transaction history. Confusing isn't it? I wonder if anyone from Very themselves has monitored this thread, people find buying with them quite confusing to the point of not trusting going for the offer, on purpose perhaps?? Seems like a weird way to run a sales business to me.

Nope, I use gmail and didn't check the spam folder, but nothing in promos really. Can't remember if there was a box to tick or not for promos, I'm usually pretty hot on that stuff so if there was one I'd have opted out.

Hehe, yeah there were tick boxes that I opted out of :smiley: Must just be a coincidence then. Cheers for replying!

Why the 16th January though and not instantly like the £50?

Why not? That was the terms of the deal? They do actually want you to actually buy now, then pay later.. perhaps some people will do it on BNPL after purchasing with the intention of paying it off straight away.

​Duplicate Christmas presents and returns.

I would recommend checking your account ASAP.

I selected BNPL and they have switched it to their normal payment plan which means no 20% off.

I had an email today too saying I had £28 or so to pay this month or I could change to their pay over 3 months. I was sure I had selected BNPL and thought there were no payments for 12 months then balance due? Either way I was waiting for my 20% credit then pay the balance but does this meant that's they've switched mine too and the 20% won't come my way?

Checked their help pages : "Can I use Buy Now Pay Later and Take 3 at the same time?

No, Take 3 doesn't apply to anything bought on Buy Now Pay Later terms."

so this implies that if they're offering take 3 then it's not BNPL which it very much was 2 weeks ago

I got a statement email a few days ago and just checked it now for you guys, mine still shows as BNPL as far as I can tell. Did you follow the instructions in the email about your statement? on my account it shows..

Summary of your Buy Now Pay Later Purchases:

Statement date - Statement number - Balance
May 2017 (Statement 7) - Balance £349.99 - You Can Avoid The Interest On These Buy Now Pay Later Item(s) By Paying The Balance By 09 Jun 2017

So yours should show something like that (note I selected 6 months BNPL) at the bottom of the page. I haven't had the discount yet - but not expecting anything until the 12th at the earliest.

mine still says
Summary Of Your Buy Now Pay Later Purchases:

Dec 2017 (Statement 14) - Balance £204.99 - You Can Avoid The Interest On These Buy Now Pay Later Item(s) By Paying The Balance By 22 Dec 2017

As i thought, I will get charged interest after every month unless i pay it off.
Don't think i had any other BNPL options when i bought the PS4.

Will wait till the 16th to see if I still get the 20% back and pay it off if I don't.

Thanks for the tip. I'd been relying on the summaries without downloading/viewing the full PDF statement. No evidence there that my purchase went in as a BNPL. From Decembers statement showing "things you don't have to pay for yet: ps pro" I thought that meant it was BNPL.

So this will be a fun conversation today. No evidence on my part that I did it in the first place and none in statement history to show they have changed it.

I thought I would update everyone on my experience, due to having the same issue as others (purchase was not on BNPL, even though I qualified and selected this option). I called Very and got informed there was a mistake; the rep transferred the order to BNPL, which I can now clearly see in my account. I also got informed that the 20% credit is due on the 31st of January. The rep did say I need to pay the invoice received, and this is still the case when looking at my account online. Which I admit, does not really make sense due to my account now clearly stating on the transactions tab "You Can Avoid The Interest On These Buy Now Pay Later Item(s) By Paying The Balance By 22 Dec 2017". I will keep an eye on things and may call them again in a couple of days. As it stands, I will pay the invoice to keep the account in good standing, but I will only be paying the item off in full after I get the 20% back. But at the moment I am happy, as I have had the 20% credit confirmed and the item is now definately on BNPL. If anyone is not getting the BNPL clearly stated on the transaction tab, then give Very a call.

I will keep this comment section updated to help others that have been having the same issues.

Good luck! :smiley:

I think I'm still on shaky ground but spoke to a helpful lady this morning. She transferred my ps pro to BNPL and said I no longer have any minimum payment to make this month. I reiterated that my priority was to ensure that I qualified for the 20% as I selected BNPL at the time of ordering and she's put an email through to the relevant department (allegedly) to tell them that I should get it but couldn't be 100%. The BNPL shows up on my account now though (didn't before the call) to show "transferred to BNPL 5th Jan".

There's a possibility they will say "it wasn't BNPL originally and only became so on 5th Jan so you aren't having the 20%" but we'll see...

I've just been on call with very and they transfered my account too BNPL and now my PS4 pro purchase status shows this :

http://imgur.com/Y1RNTFp

Just came here to check if anyone had been credited their 20% yet and saw the comments above.

I had also been put on the wrong payment plan and have just called them to switch it (online chat were nice enough but the system won't let them help so it's a waste of time)

The lady I spoke to switched mine to buy now pay later and she said I will definitely receive the 20% credit by Jan 16th, but I won't be convinced until I see it.

Called as well and he said ring back if i don't receive 20% off by the 17th.

So just to confirm if you transactiom history shows the PS4 purchase was a BNPL your ok?

if not you need to call them?

i get:


so i think im ok, just waiting on the discount.

Ive paid a few £3.99's already.

Yes I'd say if you look like that you're fine. Mine didn't but after I called them it did. Roll on next week so we can find out if we have to fight for the 20% or if it was surprisingly straightforward. I've had so many issues with companies the last few months I'm gearing up for a fight to get it.

Hope you all get sorted.

VERY don't have the best of reputation around here truth be told.

Quick update for those that might be worrying. (Scan upwards for my progress so far)

I received a letter yesterday. "Thank you for contacting Very about the promotional offer, upon checking your account I can confirm that the 20% off your item will be applied on 16th Jan, this will be reflected on your next or following statement".

I'm all for attacking a company when they deserve it but to receive that was a very pleasant surprise and they didn't have to do that. This is the lady I spoke to taking onboard my concerns that belatedly converting from a regular purchase to a BNPL would affect the offer and putting my mind at rest.

Well played Very :smiley:

same here still no 20% credited back yet ill wait well 16th then ring them

It did say on the 16th January, I'm not sure why you think you would get it before then. I guess we will see on Monday what happens.

I'll wait till the 17th - it did say they would email you when the discount was applied, truth be told I've hardly played on it since I bought it. Doh! Played loads on my old console, buy this, and it's hardly been on. irony.

Waiting for my promotional credit too. Also had to call and get the purchase put on 12m BNPL but rep fixed this for me and promised I would get the 20% credit.
Lets wait and see.

Mine has been BNPL since the start and I've received no credits as yet.

From my calculation, on my £204.99 watchdogs package, I should be due £40.99 back.

Carl: Hi, I bought a Playstation console in November because of your 20% back deal, the terms stated that by the 16th January that the 20% would be credited back to my account but this has not been done.
Melissa: Hi there, Carl, I hope you are well.
Melissa: Don't worry, eligible will receive the cash back by close of business today.
Carl: I do hope so.
Carl: Close of business, is 5pm or 11pm?
Melissa: That is 11pm. Don't worry Carl, I can assure you it will be credited.
Carl: Very well, thanks

I assumed as much - no doubt they'll have scheduled account processing done "after hours" - will expect the credit to be completed by tomorrow morning however.

My PS4 Pro is BNPL and I am waiting for the 20% credit to my account. I have however received a 10% credit for a MacBook Pro, this evening from Very.co.uk, ordered on the same date, which I was also waiting for.

Still waiting here too. What's worrying is that when i look at my account, there is a statement saying "29/12/2016 Payment received £20.00 - Thank you"
I haven't paid them a penny yet, so what this is I don't know?
They better not try to fob me off with £20 off instead of 20%. I'll get in touch with them tomorrow as it's too late to right now.

​They're there until 11pm.

no 20%yet for me

Nothing showing on my account either as of yet.

Nothing here yet, although I was assured in live chat that I would receive it and I requested a transcript of the conversation if it doesn't show up tomorrow.

11pm, no credit, why am I not surprised.

relax guys, I'm sure this makes me sound naive but they're a large business, I doubt they are in the business of conning people advertising deals then not fulfilling the offer. We're all on BNPL so what's the rush. All I'm saying is relax and give them a chance to apply the discount, if it's not applied by the end of the week then yeah, hell to pay. Did it specifically state in the offer at the time it would be applied by the 16th January or just "in January" ? I don't know but I'm sure some of you know.

If they don't apply the offer and EVERYONE has to contact them to get the deal, then I think we should collectively complain to trading standards and let BBC watchdog know.

But for now, Frankie says relax! :smiley:

The exact wording was "by 16th January". I have a screenshot to prove it.

I've still not had the credit yet, I got onto chat this morning and they said they would send an internal email to get it put on and I will see it on the next statement on 29th, not sure I believe them though. I have also sent an email to the Shopdirect CEO detailing things in the hope that someone with some authority picks it up and sorts it out. For me this credit is 70 quid on my account, that's a decent amount of money and I will chase until its sorted.

Did anyone who bought this get their 20% credited yet? I haven't :disappointed:

No credit on my account either.
Just been on chat with them and they said the following:

I can see the credit was due to be added to the account for you by 16/01 but still not showing there may be a delay with this but should hopefully be applied for you by the end of this week. Just in case I will pass on the details to our FS marketing team for you to check that credit.

Ridhaa: Thank you for your kind patience, I can confirm upon looking into the account that the credit has not been applied to the account, I would like to escalate your query to our specialist department in order for them to have the credit applied to your account.
Carl: Please do
Carl: I have calculated that a credit of £40.99 should have been applied.
Carl: I have screenshots of your terms for the offer
Carl: So I expect you to fulfil them.
Ridhaa: Thank you, kindly allow me a moment to send off the request for you.
Carl: What is the timescale for a resolution?
Ridhaa: I would please ask that you allow for 3-5 days for this to be credited to your account.
Carl: If it isn't done by then, I will be lodging a formal complaint. I will also be requesting a transcript of this chat log.
Ridhaa: Yes certainly you are more than welcome to do that, I do apologize for the delay in the credit being applied to your account, kindly allow me a moment to process the request for you.
Carl: Please let me know once the request is completed, thank you.
Ridhaa: Certainly, You're most welcome.
Ridhaa: Thank you for your kind patience, I can confirm that I've successfully send the escalation sent the request for the 20% cash back to be applied to your account, once again I do apologize for the delay in the credit.

I just had a similar chat. They said they would send details to 'accounts' team who will make an adjustment which can take up to 4 working days. Emailed myself the transcript.

Interested to know if anyone has had the 20% applied without needing to chase... but then I suppose they would have no need to revisit this thread..

I also had live chat and she sent an enquiry to accounts and said would be credited within 48hrs :neutral_face:

keep us posted please!

Will do but they have a pretty crap system if it doesnt do it by itself.

Could you possibly pm a copy or post the screen shot, thank's

I spoke to somebody on webchat yesterday. They confirmed all amounts will be credited by the 25th. For those who are worried, log into your account and check the Summary section to see if it has any mention of a payment due in January. If it does, there's a good chance you're on the 3 installment plan instead of Buy now pay later. Go onto webchat and mention this and they should be able to change you over to the BNPL. It worked for a friend. Failing that, customer services on the phone will do it as mentioned above.

If thats fine, then then next step is to wait until the 25th for a refund to your very credit. It should come down from £350 to £280 give or take a penny or two. If that doesn't happen then get on webchat.

I've just (2 minutes ago) an email from very that a credit had been applied for £70 against my purchase of the pro.

I'm not sure if this automatic or related to the query I placed with a customer service rep yesterday.

Hopefully you'll all receive similar emails shortly.

Actually that's not completely true. This was confirmed in an earlier chat conversation with Very and they said it was 47 days from date of purchase I believe. That made it the 16th for those who bought it on the day the deal went live. I think if you bought it after that point, you need to wait a bit longer. But see comment above about a recent conversation RE the 25th

I JUST got mine too:

Your Very account has now been credited with £69.99 following your purchase of:

PLAYSTATION PRO 1TB CONSOLE.

To see your credit log into 'My Account' and it's shown on your statement within the 'Payments Applied' section. Please note this credit doesn't replace the need to make at least your minimum payment as detailed on your statement.

In 'My Account' you may also be able to protect your purchase if you haven't done so already.

Thanks for shopping at Very.

Just got mine

'Your Very account has now been credited with £40.99 following your purchase of:

PS4 500GB BLACK SLIM CONSOLE W.'

... 20 mins ago

Wondering if this would have happened if we hadn't chased? Grateful anyway! :smile::D:D

Just got an email to say I have been credited £40.99

Just received mine while I've been going through the comments. 73.99 credited for the PS4 Pro yay !

£69.99 Cheers Very, made the pro a fair price.

Just received mine £69.99 credited to my account
Thank you very

I just got it too (10min ago) :sunglasses:

Does anyone have a screen shot with the original t&c's, I have just received my refund £40.99 but I purchased 2 Ps4's for my children, as far as I was aware I would be entitled to 20% for both?

Got my £69.99 for my PS4 Pro.

I've received my payment today with the confirmation email and i haven't contacted very i was going to but i checked my email today and got the confirmation and the credit on my account

Thanks Got my £69.99 put in my account today.

So it's been credited to my very account, will it be refunded back to my card if I don't do anything or is it just credit to be spent on Very?

Just credit at very.

The original deal did say not to pay it off in full...

I received a confirmation email also saying £40.99 has been credited to my account

Click webchat and talk to them about it. You should have got 20% for each and there's no mention of anything different in the terms and conditions as shown above.

I have just finished the web chat and the agent agrees with me fully and has escalated as a complaint but will take 3-5 working days to be resolved.

Excellent. I got credited £73.99 (I got a Pro with Dishonored 2 for £369.99) ...so I got the 20% off the game as well.
Managed to trade in Dishonored 2 for £32 as soon as I got it and £3 via Top cashback..so my PS4 Pro only cost me £261.

..now if only they'd get a Nintendo Switch deal up and running.

Yep, I selected BNPL and got my 69.99 back today, so in the original post it says

>>>>>>>>>>>>>>The items will appear on your account at £349.99. When the money is credited contact Very and ask them to transfer the £70 credit to the ps4 bnpl order and it will reduce the price from £350 to £280. SIMPLE. <<<<<<<<<<<<<<

So I'm just wondering if I contact Very do they then credit back the card I paid with, according to the post it looks that way.

My owed balance has reduced by the amount they credited in my very account.

So I'm not really sure what you're asking.

Had to contact them on chat, but straight after (15mins later) I got £69.99 credited back to my account. Happy days

got mine

No need to of paid by card it comes off the Very account/bill. Are you saying you have cleared the Very account bill by paying by your credit card ?

On my account, I had 204.99 to pay, now that have applied the 40.99 discount it says "thanks payment received" and now the amount to pay is 164, I can now either pay that 164 off, or spread it over the 12 months,

I have £69.99 knocked off my bill :smiley: Big thank you again to the op frozenfish for posting the deal :smile:

Ah I see, I just paid the 350 within the free payment period to avoid interest. So yours got added to the purchase since you still had a balance left to pay.

So I think I have to contact Very, but you don't.

If that's not it then I've just fundamentally misunderstood this whole situation. Worst case scenario, I just spend £69.99 at very when I'm in need of something.

Cool just got mine too! Awesome.

The free period was 12 months, there would have been no interest until Dec 17.

Got my £69.99 credit today also. Glad I went for this in December and ignored the naysayers.

I know VERY have awful customer service at times as I have been on the receiving end of it but it all worked out well this time and I covered myself with taking multiple screenshots.

17/01/2017 Payment received £69.99 - Thank you

I know people had issues with Very. But this deal went like clockwork for me. No complaints whatsoever.

I got £15 back on topcashback too, so that made the total cost for the watchdogs bundle, £149!

As expected, nothing.

I'm sure contacting them again will get it sorted, but still annoying.

Edit "I have checked your account and can confirm you have not been credited back into your account yet however I have sent a reminder to our Track and Trace team who will contact you as soon as possible"

Sweet. 2nd excellent very.co.uk cashback deal after receiving £100 on a laptop last year as well. Not sure why all the hate? £89.99 back on the full package. I was worried they would just take it off the console. Got a pro, two controllers, watchdogs 2 and 12 month PSN. £360 all in. Thanks to original poster.

I got this deal and got the cashback e-mail yesterday too - £69.99 credited to my acct for a £349.99 PS4 Pro - also got another £15 off when I ordered that they were doing as a deal too as well as the 12month BNPL. Delivery was next day - can't fault Very at all and I will definitely use them again in the future - one VERY satisfied customer here!

£69.99 automatically credited to my account yesterday, turned out to be the great deal we hoped for the Ps4 pro

​was the £15 as a new customer or something? :o so discount stacked? nice!

No harm done, called Very yesterday and it's being transferred to my card. Thanks anyway!

And now they have emailed me asking for proof that I returned my PS4 :confused:

Seems like I'm the only one still having problems so I'm sure it will be sorted eventually..

I have a similar issue, contacted Very CS yesterday on chat and over the phone.
Hope they sort it.

It's not just you. I haven't had anything yet either. The lady I originally spoke to said it might take until the end of the month but the letter I was so happy to receive said 16th. I've finally seen the online chat available so just had a chat with someone who confirmed that it is due but hadn't happened so has done an internal email to action it but it might take until the next statement to resolve itself.

Not worried but will have to keep an eye for a bit longer yet. worth £70 so not letting it go (it was an advertised offer rather than chancing my arm on a punt).

Chased my credit today and they said they will manually add the credit within 48 hours.

My £69.99 was credited yesterday for my Pro and I also had £32 cashback for the purchase confirmed via TCB last week, superb deal overall!

Looks like I may have screwed up. I took advantage of this offer purchased a ps4 pro on 5.12.2016 and selected the buy now pay later option. However during December I received an email regarding my latest statement at which point I was asked to make a payment which I did as I assumed I had to. Now very are saying because I have made a payment my purchase is no longer a buy now pay later purchase and they wont honour the 20% refund. Any advice or am I screwed? I contacted them via chat but the person I spoke to didn't seem to understand what I was talking about and was very rude and dismissive .

You haven't screwed up, they have.

You are not the only one who chose buy now pay later and got put on the wrong payment plan. Happened to me and others that have commented here.

Try phoning customer services, should be more helpful than chat, and if that doesn't help file a complaint.

Wow thank you. I'll call them tomorrow.

Don't get your hopes up too much just yet, they're still messing me around!

But others have managed to get theirs sorted so you never know..

So quick update i got my discount on the 17th £70 that was all ok. but when logging in to pay the BNPL it still said £350 and there was no way to clear the BNPL by paying £280! used web chat to talk to them, the person on chat transferred the discount to the BNPL so it now shows £280. success!!! (asked him why i couldn't do it he said only they could. asked what would have happened if i just cleared the £280 and £70 was left on bnpl he said i would have been charged interest come end of year!..) EVERYONE REMEMBER TO DO THIS as if you just clear your account the bnpl will still be there waiting to sting you come end of year!!!!!

here is part of the web chat (removed my name from the chat log) im showing this as before people in here thought the BNPL and your account limit were the same thing! they are not!!! you must call or use web chat to ask them to apply the discount you got towards the BNPL or the remainder will still be there come end of your to sting you.


at 13:37, Jan 19:
so interested
what would have happened if i just cleared the debt on the account
at 13:37, Jan 19:
like for eg if i just pay the 280
and YOU didn't allocate the bnpl
what would have happened come end of year
Dumisani
at 13:38, Jan 19:
Interest will be applied.
at 13:38, Jan 19:
im assuming it doesn't auto put the £280 toward the bnpl
at 13:38, Jan 19:
even tho it looks like my account was clear
Dumisani
at 13:38, Jan 19:
Interest will be charged.
at 13:39, Jan 19:
ok well thats good to know, sorry about all the questions as iv never had a
discount back from very so im new to this
at 13:39, Jan 19:
so now i just go and pay back the £280
that is left and im all clear?
as you have applied the £70 to the bnpl
Dumisani
at 13:40, Jan 19:
Absolutely yes.
at 13:40, Jan 19:
great
Dumisani
at 13:40, Jan 19:
I have applied £69.99 towards buy now pay later.
at 13:41, Jan 19:
so for ref for next time if i get discount back it just goes in my account.
i MUST call or web chat in. to ask the reps to apply that to the bnpl
or it will still be at full amount
Dumisani
at 13:42, Jan 19:
Yes please.

Heya, what you have typed seems to make sense but comparing to mine I think mine was all done okay.

I checked the "Balance (**including Buy Now Pay Later)" last week and it was £350. As of the 17th it is £280.

This is all new to me too but I assume it has worked as described since the beginning of this Thread and is all okay for me.

There is a strong possibility I am being dense and you need to correct me so feel free! :smiley:

Wait, you're right!!

Good find! Had to go into the payment, see I was being dense.. gona get onto them now. Thank you!

Just an update to compliment Invis, a couple of chunks from my chat.

-------------
Customer Service: Thank you for your patience Me, just to confirm, you wouls like me to have the £69.99 credit on your account allocated to your Playstation console that is currently on BNPL?
Customer Service: Yes I would like the 20% cashback promotion amount to be deducted from the BNPL £349.99 amount.
Customer Service: So that I will only need to pay £280 as the promotion advertised :smiley:
Customer Service: Perfect, i have requested this for you now and should reflect within 48 hours Customer Service:
----
Customer Service:: Okay thank you very much. Just to confirm..this is my only purchase on my Very account. When this is applied, my only payment needed is £280 and I will not receieve interest after this is payed?
Customer Service:
I could not have said it better myself Customer Service:
Customer Service:
You are correct.
---

Bit sneaky if this was made tricky intentionally as on the account page everything seems hunky-dorie.

Thanks again Invis!

Received the £69.99 on my account, spoke to web chat, they transferred it to my buy now pay later balance and Boom! We are done, Thanks for the deal, Beast Mode!

Sorry for being dim I'm a bit tired - could you explain that again? I was planning on just paying the balance off, are you saying that won't work now? I can't make head or tail of what you're talking about

​it's ok I was the same. it's a bit tricky.

go into make a payment and select the BNPL on the left. it'll show your ps4 pro and 349 to the right side of the screen. if this is the case you need to start a Web chat and say the following.

" I was credited 20% to my account via the ps4 promotion before christmas but it wasn't deducted from the total in the payment section...only on my balance screen"

then request to have the credited balance deducted from you BNPL payment screen so it reduces to 280.

in simple terms.. there is a balance screen..and a payment section..both independent of each other.. don't ask me why..it makes no sense to me on this occasion.

To everyone & @hukd_addict

Sorry to confuse everyone in simple terms once you get your discount head over to make a payment then pay buy now pay later. What you will find its still at its full amount so for me it was £350 even though I had been give £70 from them. It seems the only way to get the discount added to the BNPL is by calling them or using web chat. once they do this you will find your bnpl has been reduced you can then go clear it :-)

if your getting confused don't worry we allllll are as the Very site and the way they deal with bnpl and your credit account is stupid!!! its two separate things!!

Eg. So lets say you want to clear your credit account once you got your discount by making a payment even though it would show your account at full credit making it look like your all clear your NOT. If you head to the bnpl screen you will see its still siting there.... counting down to sting you come end of year (maybe that's how they get you....... make it confusing on purpose)
If you do what I said you will be all good :-) as some of us have got on web chat and got them to transfer the discount to the bnpl and then we clear it by making a payment on the bnpl (second tab in payment screen)
Not gana lie I'm gana keep a eye on my very account all year because....
Ps asked them why I couldn't add the discount to the bnpl myself? And why the credit account & bnpl are two separate things?... Response we will put this to our web team.

:-) no problem happy it helped you all (was in two minds if I should post this or not! As I didn't want to seem like I was going on & on... as this was the very thing I was worried about a few pages ago! No pun intended :stuck_out_tongue: )

Can't be to upset though as they have come through with a fantastic deal! Its just mixed in with crap web design or sneaky credit accounts... ill let you decide :-)

Ps Hachi Mishima ftw opop ;-)

Good thing you did post! Hope all the others are still checking this thread.

the deal is worth the hassle but I doubt I'll use Very again for small purchases etc. they seem really sneaky.

pfft. Tekken characters are like my children, I love them all equally. Except Lars..ergh..should have been terminated at birth.

ah ha! go to transactions tab at the bottom for me it says

Summary of your Buy Now Pay Later Purchases:

Statement date - Statement number - Balance
May 2017 (Statement 7) - Balance £349.99 - You Can Avoid The Interest On These Buy Now Pay Later Item(s) By Paying The Balance By 09 Jun 2017

Getting on chat with them now ..... excellent spot there pat yourself on the back - I think everyone missed that!

Yea same think ill use em for big purchases. and hahah yea lars juggles suck! drop me a dm we should play sometime im a streamer over on twitch :smiley:

Done

Buy Now Pay Later purchases:

This shows when your Buy Now Pay Later purchases will be charged to your account, and when to pay the balance for these items to avoid paying interest for them.

New Buy Now Pay Later Transactions Which Are Included In Your Summary Listed Below

20 Jan 2017 Payment Of £69.99 Allocated To May 2017 (Statement 7) - Playstation Pro 1tb Console - £349.99 - Outstanding Cash Price £280.00 - Estimated Interest £67.51

May 2017 (Statement 7) - Balance £280.00 - You Can Avoid The Interest On These Buy Now Pay Later Item(s) By Paying The Balance By 09 Jun 2017

The way I did it was I approached the CS rep like it was a normal payment I made. I sais " I need some help please, I recently had a payment of £69.99 credited to my account, but I need it to be transferred to my BNPL account please."

When I asked about future payments going on BNPL I was advised :-

"When making a payment online, you will be given a drop down with an option of where you want the payment to go. Just select Buy Now Pay Later, and that payment will be target to your Buy Now Pay Later."

Or contact them after making a payment.

got mine on 17th £73.99 and quidco just confirmed 2 yay

​​​(​Aha my competitive tekken days ended from 1-5. #6 depressed me although ttt2 was amazing. thanks for the offer though :smiley: ​)

it's been 48 hours and still no deduction from the payment area bnpl for me. Will have to chase them again.

I got an email saying I didn't qualify for the 20% as I didn't choose the BNPL option,
I have replied back and awaiting a reply, I won't let them get away with it.

"...I won't let them get away with it." - what are you actually going to do if they tell you where to go? :smiley:

If you didn't select BNPL or they didn't offer you BNPL so it wasn't there to select then this is how it was. Your error.

Or 3rd option: he was offered it, chose it and for some reason they put it through differently. Why attack him? If I don't get mine I'm not planning to let it lie either.

Hope you get it sorted DaRock. I've had a letter and a web chat saying I'll get it but no sign yet so news of your email is worrying (as if it has got to the department handling the credits and they've overruled the customer service people).

lol no probs and my competitive days were over long ago... to much to play to get very good at one game :smiley:

Also strange that the you didn't get discount applied to bnpl there and then... for me in web chat the CS rep did it while i was in chat! he just sent a form over to ask for permission in chat then done! Maybe the rep you talked to Didnt know what they were doing. Go through on chat again and make em do it.

Yah I had it in mind to do it again when I got to work and have done it now. Yes the guy in chat did it for me but this time I took the above mentioned approach of stating ambiguously that there was a:

"Payment of £69.99 made to my account and I wish to apply it to my BNPL"

instead of:

"I received 20% back through a promotion and want it applied to my BNPL"

It worked as you said in the moment of chatting.

Originally I was told "wait 48 hours for our other dept to do it" - words to that effect.

In summary:

Indeed, use this reasoning to accomplish the corrected payment owed:
""A payment of £69.99 was made to my account on the 17th and I wish to apply it to my BNPL"

Then double and triple check with them that there are no other payments needed, it is just £280 (for the Pro) so that it is down in writing should it not be there on refresh and they try to argue it later.

In conclusion. Yay! In Addition, PSVR Arrived! In Add-Addition, RESI 7 is out today!

Shinkuuuuuu....YAYAYAYAYAYAYAYAYAYAYAYAYAYAYAY!

I didn't get anywhere with these bank robbers and account is closed now,
I know i wont go there again now anyway :smiley:

Info at 21:24, Jan 23:
Thank you for choosing to chat with us. An agent will be with you shortly.


Info at 21:24, Jan 23:
You are now chatting with Mark.


Mark at 21:24, Jan 23:
Hello, you're chatting with Mark, one of Very's online customer service experts, how may I help you today?


Me at 21:25, Jan 23:


Hi, I would like to apply my £73.99 Cash Back Promotional Credit to my recent Buy Now Pay Later order of the Sony PlayStation 4 Pro with Watchdogs 2, ordered on 28 November 2016 at 18:01:21 Order Number: XXXXXXXXXX Order Total: £369.99

Mark at 21:27, Jan 23:
Please allow me a moment to read the information you have provided.


Mark at 21:27, Jan 23:
Just to confirm Sir the cash back you looking at is that a deal on the website?


Me at 21:28, Jan 23:


I have already received the cashback in my account

Me at 21:28, Jan 23:


It was part of an offer, 20% cashback when you buy a PS4 Pro. It was around the Christmas time

Mark at 21:28, Jan 23:
I am sorry Sir the cash back goes onto the account and not the BNPL unless there is no other items on the account instead of the BNPL.


Me at 21:29, Jan 23:


I do not wish to pay the full price of £369.99

Me at 21:30, Jan 23:


I wish to pay off my BNPL, but with the discounted price. Which should be £296

Mark at 21:31, Jan 23:
I completely understand however it still goes on the account Sir and it helps with the minimum payment each month and pays on the account so you just would have the BNPL available to pay.


Me at 21:32, Jan 23:


I don't understand

Me at 21:32, Jan 23:


Are you saying I have to pay the full £369.99?

Mark at 21:33, Jan 23:
The cash back amount would go onto the account and would reduce the amount on the account Sir that how the cash back works.


Me at 21:33, Jan 23:


So what amount do I need to pay?

Me at 21:34, Jan 23:


I just want to pay my PS4 off in one go

Mark at 21:35, Jan 23:
I completely understand Sir but the BNPL you can still wait to pay as it does have a payment free period and you can pay the whole amount close to the maturity date to avoid interest as where the minimum payment has interest and you would pay that off sooner.


Me at 21:36, Jan 23:


What amount do I need to pay?

Mark at 21:37, Jan 23:
I will have a look on the account for you and if you do not have a minimum amount the cash back would then go next to the BNPL on the account Sir.


Me at 21:38, Jan 23:


Have a look and tell me what amount I need to pay.

Me at 21:39, Jan 23:


And I'd like a log of this chat sent to me

Mark at 21:40, Jan 23:
No worries I will have a look for you Sir.


Mark at 21:40, Jan 23:
May I send you a secure pop up form, it will allow me to get access to your account please?


Me at 21:40, Jan 23:


Yes

Mark at 21:40, Jan 23:
Perfect, I will be sending the form straight away.


Mark at 21:51, Jan 23:
Mark has sent you a Secure Form: Account Verification form


Mark at 21:40, Jan 23:
I have sent the form and you will be receiving it shortly.


Mark at 21:51, Jan 23:
The following Secure Form has been submitted: Account Verification form


Mark at 21:41, Jan 23:
Thank you so much for completing the form.


Mark at 21:43, Jan 23:
Please allow me a moment to look into this for you.


Mark at 21:48, Jan 23:
Upon checking the account it showing that you just have the BNPL on the account Sir and there is no other amount to be paid, so the cash back promotion credit will reflect on the next statement taken from the BNPL amount.


Me at 21:48, Jan 23:


Which will be when?

Mark at 21:51, Jan 23:
Upon checking the account the statement would be produced close to the end of the month Sir.


Me at 21:52, Jan 23:


And then by the end of the month if I go to "Make a Payment", it should allow me to pay the reduced price?

Mark at 21:53, Jan 23:
Yes that is correct it just needs to update on the next statement.


Me at 21:53, Jan 23:


What price will it show?

Mark at 21:55, Jan 23:
The amount it will show is £296.00 Sir.


Mark at 21:57, Jan 23:
I haven't heard from you for a while. Are you still there?


Me at 21:57, Jan 23:


Yes

Me at 21:57, Jan 23:


Send a log of this chat to me

Mark at 21:58, Jan 23:
From my side I cannot do that, however you can save the transcript when chat is done.


Mark at 22:00, Jan 23:
I haven't heard from you for a while. Are you still there?


Mark at 22:04, Jan 23:
Sorry we couldn't finish our chat. As I haven't heard from you for some time, I'm going to close this chat. If you need any help in future, please do not hesitate to chat with us again.


Info at 22:04, Jan 23:
Thank you for chatting with us.

Seems all a bit ambiguous haha, but I think the key here is to do what several of us have done now without problems and that is to not mention the promotion at all, just state there was a payment made on the date you got the cashback. Then say you wish to transfer it.

If a promotion is mentioned it seems they try to weasel out of it or in my original case simply not do it when they say they would.

Finding another assistant and referring to it as a generic payment seems to be the way to go! :smiley:

like in comment #616 you mean?

so what actually went wrong? did you make a mistake as in you didnt select bnpl or was it theirs and you selected bnpl but it didnt go on as such?

info: Thank you for choosing to chat with us. An agent will be with you shortly.
info: You are now chatting with Vanelee.
info:
Vanelee: Hello, you're chatting with Vanelee, one of Very's online customer service experts, how can I better your day?

Craig McDonald: Hi awaiting feedback from enquiry 13011362-1484841687
Vanelee:
I am so sorry about this Craig. May I have more information on the query?

Craig McDonald: Was rejected cashback on my PS4 PRO order as You say I did not choose BNPL offer
Vanelee:
Oh dear! I am so sorry about this. I will be more than happy to look into this for you.

Craig McDonald: I did choose it and was changed on my account
Vanelee:
In order for me to help you I will need to access your account. I will need to send you a form to complete over the live chat. Is that okay?

Craig McDonald: ok
Vanelee:
Perfect! I'll get right on that for you.

Vanelee:
Please complete this and send it back to me.

Vanelee:
Brilliant, thank you very much for completing the form. Will you be so kind to spare me a moment to access your account?

Craig McDonald: No problem thanks
Vanelee:
Thank you so much for your kind patience.

Vanelee: May I ask what was the item you were meant to be getting the cash back on?
Craig McDonald: Playstation Pro 1tb Console
Vanelee:
Thank you so much for confirming this for me.

Craig McDonald: Item No. KPURP15
Vanelee:
Thank you, I am just checking.

Vanelee:
Looking at when you ordered this item it first went on to 80 weeks not buy now pay later and for this cash back to be given to you you need to do the order online and get the item on buy now pay later at the point of the order I'm afraid.

Craig McDonald: I did choose BNPL
Vanelee:
I'm afraid this did not go on buy now pay later check statement number 71 it was put over 80 weeks.

Craig McDonald: Other here have same problem
Craig McDonald: http://www.hotukdeals.com/deals/cyber-monday-ps4-pro-279-99-after-20-off-for-credit-accounts-very-plus-possible-2561199?p=29893080
Vanelee:
The PlayStation item is the one that was put on 80 weeks not buy now pay later I'm afraid.

Craig McDonald: People are getting there cashback
Vanelee:
Yes you will get it if you done it correctly.

Craig McDonald: I did
Vanelee:
This I'm afraid was not done correctly.

Craig McDonald: I should suffer for your bad system
Vanelee:
No Craig as advised please check your statement number 71.

Craig McDonald: shouldnt
Vanelee:
It was first ordered then transferred to buy now pay later.

Craig McDonald: That was later after you realized it was an error
Vanelee:
For you to get the cashback or qualify for it the order needs to be put on buy now pay later when you order it not transferred.

Craig McDonald: I did select it as i said
Craig McDonald: Why would i order when i can get cheaper?
Vanelee:
You must have done it really wrong as it was not on buy now pay later you can see this for yourself on statement number 71.

Craig McDonald: Can you speak to manager?
Vanelee:
Have a look.

Vanelee:
I wish I could but this is an online offer this can not be applied by anyone here

Craig McDonald: Then I want to return it
Craig McDonald: its used but i dont want to suffer out of this bad advertising
Vanelee:
You welcome to do this Craig I can not advise you what you should do but this was definitley not on buy now pay later and this you can see for yourself on your current statement.

Craig McDonald: The statement is shown after i buy so how can i see
Vanelee:
You can see it on statement 71.

Craig McDonald: I chose BNPL at the time
Vanelee:
It says on 80 weeks.

Vanelee:
No you did not take a look.

Craig McDonald: sey after purchase
Vanelee:
No just look at statement 71.

Craig McDonald: So can i see that statement after its too late?
Craig McDonald: deal is over and i have overpriced item
Craig McDonald: There must be something you can do
Vanelee:
The fault was not on our end Craig the statement tells you that you did not put the item on buy now pay later that is why you are not getting the cash back that is the only reason.

Craig McDonald: Then you get item back and no custom from me
Craig McDonald: can you confirm i can return used item and get my £100 already paid towards item please?
Vanelee:
I am truly sorry about this Craig that you feel this way but this is not something we done wrong you just did not pick the correct payment option at the point of the order.

Craig McDonald: Was only two options and i selected the correct one
Vanelee: If you did then you would be getting the cash back.
Craig McDonald: Why you cant just do cashback and keep customer is bizarre
Craig McDonald: can you confirm by email that i can return used item and get my £100 already paid towards item please?
Vanelee:
Then that would be unfair to every other customer who went out of their way to order it correctly.

Vanelee:
If it is used then it is non returnable Craig you can not send an item you already used back.

Craig McDonald: Its your bad buying system
Craig McDonald: So im shafted?
Vanelee: There is nothing misleading as you could have come to us for help when you placed the order to make sure it was done correctly.
Craig McDonald: If i done that with everything then I will never get work done
Craig McDonald: Why cant you just make me happy customer
Vanelee:
Well if you did want the cash back you would not really have much of a choice as you would then want to make sure everything is in order.

Craig McDonald: would buy again
Craig McDonald: must be something you can do
Vanelee:
If we lived in a perfect world then yes I could do everything and anything you make you happy but this is just an online offer I have no access to this I'm afraid it is all done online.

Craig McDonald: I would rather use you again and avoid going though account cancellation
Craig McDonald: Then can you action account clossure please?
Vanelee:
You would first need to clear the account and then we can close it for you.

Craig McDonald: Its absolute rubbish that you cant honor cashback
Vanelee:
We can if it was our mistake this was all you Craig not us.

Craig McDonald: True that i hear people say what a crap company you are
Vanelee:
If we messed it up then by all means we can fix it but this has nothing to do with us.

Craig McDonald: dishonest deals
Vanelee:
Well everyone is entitled to their own option don"t you think?

Craig McDonald: Yes lots of terrible things i hear on Hotukdeals and now i know why
Craig McDonald: one more bad review to come
Vanelee: Entirely up to you as I can not understand why you upset and you did not order it correctly not us?
Vanelee:
Is there anything else I can do for you?

Craig McDonald: Truly pathetic, i am telling you i chose the correct option as i am not retarded
Craig McDonald: sort your own system out first
Vanelee:
No one here said you are but the proof is in front of you on your statement that you did not put it on the buy now pay later and this is just a mistake.

Vanelee:
The system is fine as there are loads of customer who have happily received the cash back.

Craig McDonald: proof after ordering that you can change
Vanelee:
No that is the hole point of doing it online so no one else but you can change it.

Craig McDonald: very dodgy customer service who really dont give a dam
Craig McDonald: Well thanks for letting me down with lies
Vanelee: You are well aware as you can see it on your statement you did it wrong and you still going on like this it still going to get you nowhere and no cash back Craig .
Vanelee:
I am sorry you feel let down but it is normal to make such a mistake maybe you will get it right the next offer that comes your way.

Vanelee: Is there anything else I can do for you?
Craig McDonald: Oh **** off patronizing me
Craig McDonald: I chose correct and your system screwed up so i will pay off now and never deal with you again
Vanelee:
I am sorry you feel that way but that is the truth and if I told you anything more I would be lying to you.

Vanelee:
Is there anything else I can do for you?

Craig McDonald: Can you fix your system?
Vanelee:
There is nothing wrong with the system as advised Craig.

Craig McDonald: Just payed and now nil on account
Craig McDonald: can you delete account please?
Vanelee: Certainly.
Vanelee:
The account has been closed now successfully and you will received the confirmation of this within the post as well.

Vanelee:
Anything else I can do?

Craig McDonald: Good riddance
Craig McDonald: Bye
Vanelee:
Take care.

That's ****, I am 100% certain I chose BNPL, but I suspect they are going to do the same thing to me if they ever bother to respond to me..

Me too. I was nervous of rushing through it and made absolutely sure I was choosing BNPL. no sign of mine yet but the letter said it would show on this statement or next. Nothing showing online so you guys have me worried I've still got a fight on my hands. Sending me that letter could work out to be really useful for me. Statement is due this weekend so will be in touch with them next week when the £69.99 inevitably doesn't appear.

I've had phone and web chat advice that I don't have to pay a minimum monthly since it was belatedly converted to BNPL. Didn't stop them texting yesterday to say "you haven't paid us this month".

Good luck everyone still fighting. I'll keep you posted on my progress...

Think you will have a good chance as you have the letter,
I will just wash my hands with this company and move on.

https://uk.trustpilot.com/review/www.very.co.uk

Wish I'd checked this before ordering...

That is shocking mate. I actually think they are trying to take the pee in the end. Lets say you DID actually screw the order up, by virtue of the time of ordering and you quoting this thread, you can prove you were aware of the deal? ( I don't suppose you commented here before you ordered as well?) I think they should have honored this for you. Especially after you telling them that it was wrong ages ago (if you had only noticed now I'd have said be less careless actually) I think they wouldn't have the capability to apply the discount, but they have 2nd line queries for that stuff - I was a littlewoods query handler when I was 16. Weekend job, and while the systems have no doubt changed since the late 90s they could have done something for you on this. You might want to be done with this now but check this https://www.resolver.co.uk/companies/very-co-uk-complaints/contact-details-b and maybe fire an email to watchdog. Check this too http://forums.moneysavingexpert.com/showthread.php?t=3118102 - I wouldn't personally let it go, it's the principle.

Can you imagine if the consumer had the power to not pay for stuff based on this weak nitpicking? "Yeah I don't need to pay for this item as you said it would be delivered before 12 noon, it's now 4 minutes past" or "yeah I don't need to pay for this coat, the model in the photo wearing it has different coloured eyebrows to me so it's inaccurate" ha!

Indeed, you were one of the "do what several of us have done now without problems" I was referring to, here is your praise and attention sandwich Eat up now, no crummies! :smile:

can someone copy text from their email? that they say that you've received ￡69.99 cashback? thanks

This is all so complicated! There are some shady business types that work for these huge companies.
I paid off my outstanding debt for my PS4 a few minutes ago. I'm just hoping that I didn't make any mistakes! I went to make a payment/buy now pay later.
The last time that I looked, a few days ago it still said £349.99. Today the 20% discount had been taken off my my bill. I didn't ask them to move discount to my BNPL, it was just added.

I do have some reassuring text in my account details, it says - "Your Latest Payment Of £280.00 Settles The Outstanding Cash Price Of £280.00 On The Playstation Pro 1tb Console - Buy Now Pay Later - Nov 2017 (Statement 30), So You Will Not Be Charged Any Interest"

Fingers crossed, that's the end of it.

Thanks! It was pretty average to be honest - the bread was dry and I some tommy sauce got on my shirt. Good filling though

​Oh fudgesticks, well there is always next time I suppose :disappointed:

back on topic though, despite sorting my payments out I don't think I'll be using Very again. count my blessings and move on I think.

Really sorry to know others are struggling still, more sorry than Very are at least.

Ditto - I certainly wouldn't have bought it without the discount, to not get it after all this time really really sucks.

I had to ring them to do the same. Thank you for informing us.
What a bunch of scammers. Great deal though lol

Finally got a definitive response from them.

They won't be paying me my cashback, scummy company.

I am very happy with Very.co.uk (no pun intended!).

I received my PS4 Pro cash back and also my MacBook Pro cash back without difficulty. I sent Very.co.uk an email asking them to allocate the cash back to some of my BNPL items setting out how I wanted the funds allocated. I just received an email reply stating they would do this and it was how I had asked, but taking into account a minor minimum payment adjustment they were also covering with the funds. No need to go into an irritating chatroom and waste my time with someone there. One well written email by me and a nice well written reply and all done. Very.co.uk happy.

Same here. Despite the screenshot saying 6/12/16 and my order at the end of November, they're saying you have to order by 17th November - I imagine there is some unforeseen small print, which I missed. It's only £70, so I won't use them again

Glad I got this. I have Very telling me that the offer finished on 17th November. Scummy company

Had to ring up several times and spend a few hours on the phone to finally get someone to call me back, apologise and apply the 20% off to the second console (first one went through OK).

Got there in the end but it was a frustrating experience with Very customer service agents.

Not sure whether I will ever order from them again.

Still waiting but in good spirits. I waited for the January statement on 28th (this offer went live 28th Nov and I was a new customer so 28th is my statement date). No sign. Just had a web chat. He says there's a backlog with the accounts department but the notes on my account and letter I received show I will get it (i.e. it's been investigated and the decision has already been made, just waiting for accounts to do their bit), so stop worrying and be patient (said nicely). I've agreed to wait it out but said I'd chase them start of March if it doesn't appear on the Feb statement.

Will still be happier when I see it for myself and until I do, there's a strong chance someone will overrule everything that precedes it but have to have faith and believe what I've been told.

If you're not sure if you chose BNPL check your emails at the time of purchase. You should have something indicating how you chose to pay. A friend had this problem and his emails differed to mine because he must had inadvertantly chose the wrong one, or Very set him up incorrectly. Either way he got an email about the method Very set up so if it was wrong you should have contacted them earlier.

In my case I am a new customer. The email I received says nothing about how I chose to pay, just that a PS Pro had been ordered with the price and estimated delivery date. You and your mate were able to compare emails and see a difference. If it had gone wrong for both of you, how would you have known anything was wrong? That's the situation for someone without someone to compare against and no previous experience of Very. It'd be lovely to have contacted them sooner but no alarm bells were ringing so...

After two weeks of chasing they've finally put the credit against my BNPL :smiley:

Credit applied to mine now too. Cheers

I too purchased 2 separately via BNPL. The process was meticulous and they are claiming only 1 was on BNPL.

I expect it is to do with some payments I made after the purchases were made, allocating all to one console and paying it off.

If I ever deal with this company again it will be under extreme duress and with a screen recorder saving every moment of the process.

I feel your pain.

Woo and indeed Hooo. Just had an email and an update to my account that £70 has been applied (20% of 349.99) as a credit... Only 2 weeks later than advertised.

Will leave it all on BNPL for a few months (money sat in my account but I'll keep it there) then face the challenge of getting them to use that credit against the BNPL.

Good luck anyone still waiting.

when you make a payment, you can select where the payment goes, BNPL or your "normal" account so I'm told.

Just paid my £164 to clear my account. Not bad for a 1tb slim with watch dogs 1+2.

I was having troubles and tried submitting a complaint and using live chat to get my cashback. Called in and they sorted it out without a problem. Don't waste your time and call in.

Just had my latest bill and it it applied the 20% cashback automatically off my BNPL amount.

I received cashback for 2 PS4s I ordered, but check this out, I've only got 1 PS4 as BNPL, so my other PS4 is praying normally (interest). I'm calling them now, I definitely ordered with BNPL specifically checked the orders aswell, emails make no mention of payment methods.

The only way to get 20% off was to use as BNPL, this will be interesting...

Lol, this could go one of (at least) 2 ways. Hopefully they don't say "oh yeah, you shouldn't have had the 20% on that one as it's not BNPL". Good example of solving an issue but completely the wrong way! :smiley:

Oh boy, this will be fun....I didn't get my £100 cashback on another order either, and that's not set up as a BNPL either.....grrr

Just spoke to them after they called me back 6 hours later !

They said the PS4's are both BNPL (great)
However the mobo is not, so they said they could switch it to 12 months BNPL, but I asked about the cashback they said no because that period is gone....

They said to email them the offer and they would reimburse me (I don't believe her).

I've given up on getting this back from them. However I just wanted to add my purchase is tracking at around £280 (bought a pro at £350) via quidco so clearly very initially expected my purchase to receive 20% cashback. Furthermore very are stating I was always in the three payment option yet my first invoice said I owed around £17 which isn't a third of £350.

This business practice is absolutely disgusting. I have called them no less then 5 times. Been told the rebate will go through in 14 days. Now told they have rejected it, as they needed a promotion code, which no one has asked me for. If i had known I would have paid off the whole amount sooner, rather then getting charged fees and interest. So paid almost 400 in the end for a 350 retail product. What a deal.

Ive put a formal complain to them and I'm going to pursue this to the Trading Standards Commission and ombudsman if they don't answer. Does anyone have any more evidence like screenshots etc and wants to get involved?

Ask to escalate to a manager and insist that there was no promotion code required.
There is a screenshot of T&Cs for the promotion.

Good luck.

relevant screenshots should be in this thread, absolutely outrageous!! things like this make my blood boil. good luck.