I just got an email with the season pass code...didn't even realise it was missing

I hope it get sorted, if the item is damaged you need to send them the pictures. Over chat you can send pictures to the adviser. Just be patient, it is not apple or amazon who will sort out things quickly. Ubisoft customer service is poor. I will avoid buying from them in future.

Good to see things are moning in right direa
Good to see things are moving in right direction for you. I have got the paypal refund finally for one item they haven't shipped. As soon as paypal made the refund. the ticket at ubisoft website was closed. Not sure if it was done by the system or by someone else. I suggest you do not close case with paypal even if ubisoft ask you to do it. Remember if you close case at paypal (by mistake even), you will not be able to get your money back !

I think paypal will give 2 week time period to seller to respond. my case is also open and still waiting for outcome. I have spoken to customer service and they are advising me to close the dispute before they can sort out the option. Please be aware once you close the case at paypal then you cannot open it again.

I bought 3 items (2 for xbox one and 1 for PS4). PS4 was dispatched quickly but two xbox one didn't arrive.
I raised two cases with paypal first as they didn't respond to my emails. Then I decided to call them (which eventually charged me £8.49 unfortunately). The lady whom I spoke said that the items will not be shipped until you close the case with paypal. So I decided to close 1 case and leave 1 open. She then emailed me back with the shipment tracking ID of xbox one.

When PS4 and xbox one versions came they had missing Season Pass. This time i tried to get in touch via online chat and it took me over 1 hour to wait for session to begin. Anyways the guy was not helpful and he forwarded my complaint to the same lady who spoke to me few days ago.

Luckily I got the call from her and she explained that season pass is usually not included in Big Ben Edition and it is emailed. She sent me an email after the call with the season pass of PS4 and XBOX One.

I still have 1 case open with paypal and it is escalated already. Still no response or refund.

Ubisoft customer service is very poor, particularly after sale support. You need to be patient while dealing with them. They are not based in UK, and these items are shipped from Germany.

oh right i ordered two had one season pass but other not turned up will chase them thanks

Thanks, I haven't automatically received the season pass for my other order now and it has been a few more days so I have emailed them as 'item incomplete'.

On another note, no response to my complaint about my figure being damaged in one of my orders, not looking good there, looks like I'll have to phone them to sort that one out.

After a week and no reply, I have raised a PayPal case about the broken figure. Any idea how long you have to leave it on PayPal before you can escalate for them to make a decision if there has been no reply? eBay state how long but I can't see anywhere on PayPal stating a timeframe. I will give them the same week to reply on my missing PS4 season pass as well before raising a PayPal case.

Their phone number starts with 0871 which is premium number. After sale support from Ubisoft is poor and response time is approx 5 - 7 working days. I am not satisfied with the customer service, I ordered xbox version on 23rd Nov and still haven't received it. Case is open with paypal and they are not even responding to it. On the other side PS4 version doesnt have season pass, I have sent several emails and no response. In future just avoid buying from Ubisoft

i received ps4 version but no season pass, xbox version is still in transit. I have emailed them to get it.
I couldn't find any season pass in spam emails

Season pass has been automatically emailed for one of my orders, for Xbox One, but not for my other order.

Did anyone have the season pass in the box and if so where was it?

I got an email with the season pass without having to contact them. I can only suggest to anyone who hasn't yet had the email to check your junk/spam folder etc.

I got an email with the season pass without having to contact them. I can only suggest to anyone who hasn't yet had the email to check your junk/spam folder etc.

oh thanks for letting me know problem solved :smiley:

The music cd is inside with the game.[/quote]

The music cd is inside with the game.

Support is a bit slow but after 5 days I did get an email to say season pass code would be (and has been) sent to me by email, and that they have escalated the missing music cd (which im presuming is missing as not anywhere in the box, though I have not opened the sealed game case yet).
So they should sort any problems in the end.

Guys just to give you heads up !! - After sale support from ubisoft is poor and if you call them then it is premium number charges. Chat session is usually unavailable and if available then minimum wait time is 1 hour.

Full price again......

Email reply just now with season pass.

Bit of a shame it came in such a state for some of you. Mine was largely free of issue and despite not having the Season Pass included, I got an email with it just today so no complaints from me really

All, I just spoke to Ubisoft and they said that it is very likely that season pass is missing or any digital content get missing. They said all the components of the bundle are packed in Germany.

If any of the item is missing like Music CD or season pass then call customer service and they can send it. Season pass is usually sent via email (electronically) - if found missing.

You will also have an option of free return but then you need to send the pictures of the box to show that digital contents are sealed and not opened.

Hope that helps

it seems no quality control and most of the products are either refurbished or faulty with some missing items. Maybe that is the reason it is sold cheap.

Mine came today. 2 small fused golden cogs also broken off, but a little dab of superglue on the peg made sure it stuck to the place it had detached from. The figure also had some minor paint transfer on the tip of its nose, but that was easily scratched off with no damage.

What's broken on it?

Mines arrived and it looks like one of the cogs has snapped off and broken it's only small so may repair it :neutral_face:

Wonder why should I pay elsewhere if i am paying for everything ? many people are complaining of missing items like cd or season pass. This is no good , I haven't received my item - I dropped an email to ubisoft to track it. Lets see, I hope i dont have to return it !

I have the cd with the last edition i bought of here but i think u can pick it up very cheap on ebay if u dont get it, As long as nothing else is missing or broke its well worth it.

seems like ubisoft not the right place to buy it, they are not UK based !

The season pass is in the game box but no i never got the cd everything else is there.

​did u get season pass and music cd?

Mine just arrived something was rattling around inside the box but it turned out it was just part of the clock which just pushes back in. The whole box,figure and accessories looks class took me a while to open as the clock thing holding the box together is magnetic.

Still waiting for mine to arrive - ordered on 23rd, still not shipped, I will drop an email to customer service today !

Well, mine arrived yesterday, delivered to a neighbour. Just picked it up and something sounded loose. Opened it to discover the figure is broken, so yeah, mine will be going back.

i am still waiting for my one to arrive, thinking to return it already if it has missing contents !!

Anybody had any luck finding the season pass?

​yes its inside the game case.

Was this after you unsealed the game case?

Looking on the web... it seems the season pass comes through email. If you look at the order confirmation there is a little bit saying activation key which is blank.

I phoned them this morning and got told someone would phone me back.

i am still waiting for my one to arrive, can you speak to ubisoft customer service about it and let us know why season pass not given ?

just found music cd in with the game but no season pass?

​Also just got mine on ps4 and checked it no music cd nor season pass?

You can sell the game at ebay for tenner i think !! Worth checking it first

​ have a look on eBay.

Hi as i bought the charing cross edition of this before and will now have two copys of the game does anyone know what sort a price its selling for havent used any of the codes. Is it worth selling as i was wanting to keep the figure?

​did you buy ps4 or xbox version... have you complained to ubisoft about the missing music and faulty item. they should return and replace

My last two orders were parcelforce

Got mine today.. small chip on the side.. no Music CD can't find a season pass (game is special edition )

PS4 version now available - XBOX one has only 1 remaining !!

I found a way you can generate another one fairly painlessly if nobody has a spare they can send you... Create a new account, set the profile and background pictures to any stock pictures on their site (not sure if this is needed but usually you get progress for doing it on other sites) and friend at least one other account, so your primary account which presumably you do not have enough points on. Sign out and back into your primary to accept the friendship. When I did this I had to wait a couple of hours but when I signed back into the secondary account a while later, it had progressed up a level, 50 points for signup +50 for going up to next level on progress. 100 points, redeem for a code, use the code on either account.

Can anyone send me a 20% off code please

Anyone know if Ubisoft use a specific courier? My shipping email contained a tracking code but a blank link for the courier's website.

They also have the "Special Edition" of Unity for £9.97 (£7.98 if you get the 20% discount), so I got that too. Best price I can find for Unity. http://store.ubi.com/uk/assassin-s-creed--unity---special-edition/56c494a388a7e300458b4b62.html

Annoyingly I bought the Xbox One version a couple of days ago using the discount thinking the PS4 one was gone for good and now the PS4 one is back in stock and I don't have enough points for a discount code :disappointed: . Oh well, looks like I'll be paying full price for the PS4 version and hopefully selling the XB1 version to cover that cost.

Been holding out for a while because of a huge backlog of games... This looks like the edition to get and can't see it getting better than £32.64. Thanks!

Naturally I have 90 Uplay points.
I'd better play a bit of Child of Light and hope this is still available later on!

PS4 back in stock! Had some points so got the discount. Worth it as the game with season pass is £54.99 on PSN! (Tat not included :laughing:)

I'll take one if you are offering......... :-)

Dispatched earlier today :smiley:

Thanks - searched on that but nothing so I might be giving this a miss as only have 50 points available :disappointed:

I had previously had trouble finding mine. I put in Ubisoft into my hotmail search box yesterday and it came up to my surprise. Sender 'Ubisoft'. Title will be 'your requested Uplay shop discount code'. Will be a 16 digit code.

Hope you find it ok.

Was going to order early this morning but bottled it as I got the Charing Cross edition for £24 in July.

Found I still had a 20% off code I redeemed but unused since June. £32.64 is too good a price to pass up. Ordered for Ps4. The Charing Cross set is huge so this is gonna be a real monster!

£32 for a bunch of useless tat you don't need and probably won't even look at after unboxing

/ordered

Thanks OP :laughing:

Just bbought the PS4 version. Bargain!

Just came back in stock on PS4.

Bah! Missed out on the PS4 version :disappointed:

Great find bought for £32.64, ubisoft should send emails out to members when they have offers like these or id never have known without looking in here...
Heads up if you need some points, if you link your accounts xbox ps4 pc facebook etc you get extra points and also verifying account and downloading free game, I got my 100 points that way, for the 20% discount code.

Hi guys - if anyone around Cardiff wants the PS4 version let me know. I ordered two (due to a glitch with my code) - I'll be sending it back, or will pass it on for £40 to anyone who wants it in person :smiley: (unfortunately I need the cash asap so won't be able to post)

Can points dissappear?
I thought I had some saved spent ages logging in because I'm on a mobile and haven't got any.
Great deal by the way.

ps4 out of stock now. gutted

Ordered this earlier today, even though I have the Charing Cross edition. Cannot have too much of a good thing.

An absurdly great bargain for £32.64! Thanks OP and to everyone who suggested the Ubi points discount!

What's in the box ?

I dont even complain on £40.80 price, don't have 100 points though !! This is superb deal - ordered 2 for xbox one

Bought for £32.64 - that'll do for me :smiley:

​My bad. Somehow didn't noticed that

​Just checked it. Ps4 still available!

That is a cracking buy, i have the standard game on uplay so i do not need it but if you are looking to get the game this is the version to go for, cracking game.

PS4 is out of stock :disappointed:
Only Xbox one is available

website playing up just got error and cant re use discount code :disappointed:

Mint thank you. Got couple of other stuff as well. Gutted guillotine edition and black flag captain kenway statue is sold out though at that price.

Just a reminder for those who just want the digital game - It is available on xbox for £12 (£22 with season pass)
http://www.hotukdeals.com/deals/assassin-s-creed-syndicate-xbox-one-with-gold-12-microsoft-store-2549108

This is an awesome price for a collectors! ORDERED

Hmmm just logged in and had over 200 points so gave me option to redeem 100 for a code also as a bonus looks like you can use the 20% off more than 1 item in the same order.

How does the ubisoft points work to get at that price?

How do you use the Ubi points?

Nice price! Had a code I generated a while back so got it for £32.64, going to sell the Charing Cross edition now as there's no need for it :smiley: