It's not the thermostat that needs to learn, it's the missus who keeps turning it up!

Thanks Op - Just ordered from a closed account after it initially said only open to current customers :smiley:

Installed?? Heat added

i have been in two minds about these for ages, prompted by me getting a free nest protect from the john lewis insurance deal (not arrived yet)

i'm driven to buy i think by the geek in me, but can see potential savings too.

anyone have one and care to express a real opinion?

Not sure if anyone else has experienced similar.

I got a message from DPD on Friday saying that a package from Media Group (im assuming it's npower and the nest) would be delivered on Monday.

And then today, a further bemail saying it's been delayed and DPD haven't yet received it.

Has anyone had similar occur?

Has the web page gone down as after I click continue my order it's saying page not found for me.

This worked a treat! I managed to find an old nPower account that I had inherited when moving into a new property 2 years ago.. it has been dormant for 2 years. It was under the name of 'The Occupier'. I just ordered and set my delivery address accordingly. Thought I'd been rumbled because they contacted me, but all they wanted was my name and address to update the account. Arrived quickly after that! HOT!

I get all the way to the last page and click 'Go to Payment' and then I get the error 'No payment taken
Sorry, we couldn't process your payment this time. Please try again.'..

Has anyone got around this?

Yes I received the nest (pretty prompt comms from dpd) . I've since decided I'm going to go with British gas tho and get a hive instead!

​i was also worried it wasn't going to arrive as they took the payment and it sat in my npower account for a few days with no communication from them. Once I had the dpd message it arrived the next day. Good luck with the install!

Thanks for leting me know, lets see what happens. In a nerdy way I was quite excited to get my hands on the Nest and do a DIY install, I guess I should be patient and see what NPower decide to do with my order.

Hi - did you Nest ever arrive? how long did it take? and did you get an e-mail confirming your order details? I ordered today and I received no e-mail, and it looks like they have simply put the £129 into my NPower account even though I left them in 2013... I dont expect to see the Nest, and will probably struggle to get a refund.

I'm a 2015 customer and tried to buy this today. I had website problems using Google Chrome so I switch to Internet Explorer and the order went through. However I didn't yet receive any conformation e-mail, its been about 3 hours since placing the order. Did you guys get a confirmation e-mail immediately? I also noticed that in my old NPower account I now see a credit of £129, possibly suggesting the order didn't go through and they've just shoved the money into their account. I'll wait until tomorrow and if the order hasn't processed I'll see how I can get my money back, and look elsewhere for a Nest deal.

Anyone else gets this message?: (not npower customer for while).

"Sorry, there's a problem with this page.
Please try us again later."

^^ Use the above all old customers

No longer an NPower customer (or at the same address) > Got one delivered to my new address and don't even have them as supplier!

Great deal OP

thanks, just had a dpd te​xt through so looks like everything went through ok

hi, just wondering how long it look them to process your order? I am an old customer and it processed the order Saturday morning, but haven't had anything since the confirm email. they have taken the money and it shows on the npower account (despite showing as closed). Thanks

Mine turned up about 3 days later but I had no other communication from NPower, just a text from dpd (MediaGroup) to say when it was going to be delivered.

Worked if I added the stand at the same time, then removed from basket later :laughing:

Another old customer - tried swishswash's solution but Nest is not listed on Energy Efficiency Products page :disappointed:

im a very old customer probably left them +4 years ago. I'm getting "sorry theres been a problem with this page" when i try to place the order.

Received a despatch notification for this order this morning and a pending payment of £129.00 for Greendeal.com is waiting to go out :smiley:

I left npower a year ago but it still showed up when I logged into my account as mentioned, now got a dispatch email, getting it delivered tomorrow! Nice one, thanks op

Amazing - thank you!! :smiley:

To get round this, from this error page click the NPower logo. Then click "Save Energy". Then "Energy efficiency products". And lastly "Nest Learning Thermostat". Start order, add to basket. Checkout.

I was also a customer in 2015, but it is giving me a "Oops, looks like that page doesn't exist" message once I've clicked the 'Continue my Order' button :-(

It's a hot deal but maybe search before posting next time? :-)

Haven't we worked out these are not worth it?

Still a damn good deal. Installed mine last night.

easy to install yourself...

Didn't realise it was also for previous customers, just checked and my login still works. Thanks!!!! :smile:

Has anyone tried that was a previous customer??

£249 on the "nest" website with installation.Also they have the newer ones which come in 4 colours

I paid 60 from an installer listed on the nest website.

It's not the thermostat that needs to learn, it's the missus who keeps turning it up!

A good price but getting professionally installed is going to cost at least an extra £100

Also eligible if you're a home care (boiler cover) customer...

Regularly listed