They'll only ring you up to cancel your order explaining how your item was taken by Noel Edmonds riding a hovercraft or similar lies. Useless.

It always happens, 3 times to me!

It's true. I actually saw Noel Edmonds go past my house in his hovercraft, he was waving a satnav at me. Infact it was exactly the same one that I ordered on click and collect. I thought nothing of it until 5 minutes later, the dreaded phone call. It was then that I realised Noel had it. All true... :wink:

"on one bad experience"... not really... I have had several C&C things "mysteriously lost"... having reserved for my nearest store (about 5 miles away), and receiving email to say "its in store now"...so I make the journey, only for the staff to "not be able to find it" at all...even getting the store manager involved to no avail. Not even getting some sort of goodwill discount on another equivalent item for wasting my time!

While not being a huge fan of Halfords they really worked out on this offer! I got a GoPro for 10% off by reserving online last night and collecting (and paying) from my local store today.

Don't know about bikes, but with bikes theres not much competition is there?.

For car parts, service parts, batteries, audio, cleaning solutions, spray cans, sat navs, polishing solutions and everything else down that isle they are always more expensive than anywhere else. Ebay eurocarparts/carparts4less..etc always cheaper and delivered too.

I only ever buy professional range tools from them when they are on offer.

Got some bargains. I have to say the service of Halfords is pretty good. Anytime in the past I reserved an item and it was not actually available they went out of their way to offer an equivalent or model up for same price.

Oh dear.....you sound like a moronic member of staff. Don't start quoting terms - make a sale!!!
Like I said it can be done and easily. First off to shoot you down - there is no such thing as a web exclusive because the store will price match the online store - do you want me to cut and paste that quote.

Yes I honestly think that at least five staff at the Dumfries store don't want to sell anything discounted and actually lie about deals. I once had a manager of another store phone that store as a customer re a lie on price match. He sold it me and gave me a further discount - gets my business all the time.

I've had two expensive items not work out in clearance/c&c but the customer service I received after the mix ups from the Warrington and Northwich store was second to none! Upgrade on one item and a comprise package on the other. I wish other stores had the same level of customer service that Halfords have. I wouldn't hesitate from purchasing deals from Halfords again as I know if there's a problem they will resolve it to benefit the customer. I have found staff to generally be very helpful. They get the thumbs up from me!

I don't have any relatives who work for HalFORDS so I can be pretty much impartial and back up most of what you've said in your posts. I think the problem here is the gift of anonymity, I would love to see if people would be so brave to accuse a business of being "crooks" and "frauds" if they could be identified :smiley:

It was a £57 tool box, not old stock. I may pop in tommorrow

my partner has just said the best way to get a deal is to speak to the guys instore, if you go to head office they will do something but its done under protest by the store guys so becomes the smallest gesture they can get away with, if you speak to the guys decently in the actual store and don't spout off about "sale of goods etc" as if you are a small town solicitor then the response you get will be so much better - i head my partner tell me about a customer given an entire tool cabinet for free as the customer had had 2 delivered direct to home that were dented and its a 25 min trip to store so the manager went above as the customer was understanding that it wasn't store fault and the manager wanted that customer to remain a customer as he was actually a human being with empathy rather than a shouting fool who didn't get his £1 bargain or free 02 de-icer.

click and collect orders are valid for 3 days, it doesnt matter if its not in stock when you order as they can just order more (if a proper stock product not a cycle helmet from 10 years ago that has been reduced to £1 !!)
on that occasion you should have kicked off as my partner would have spoken to someone and got it from another store or reduced a better one to solve it

how much do you really think halfords staff want to buy your reserved cheap item that you think they will cancel the order !!!
they get discount anyway - if its gone to clearance it means its already been sat there for ever, so any manager will reduce it long before you hear about it to get rid and free up valuable warehouse space.
its not worth the potential complaint, the aggro in store and all the hassle as that time could be spent serving other people.

I dont but my partner does,
its just crazy how some of you clearly have no idea regarding retail
i'm not judging anyone but do you honestly think anyone who works for them doesn't want to sell you things ?
the stock file is inaccurate due to the ridiculous amount of theft, the terrible outsourced delivery system and a stock system that doesn't cleanse old lines that are no longer for sale.
if you reserve something that has been advertised on sites like this - then its because its stupidly cheap - how many people do you think reserve compared to how many there are in store,
can you blame the guys for not spending an hour rooting through old boxes in a warehouse to find an item for a fiver or should they be serving the people who actually NEED the products such as new battery, oil etc
how many people who think in halfords actually want to be the person that says "sorry not in stock" as all they get is a load of mouth from people about things they dont even really want !!!
the price match is all encompassing.so the comment earlier ref you can find it cheaper if you shop around is moronic as that is the case for every retailer !
treat the people instore with a little respect and I guarantee they will sort something and potentially upgrade you as an apology for the inconvenience that you have experienced driving into get something you dont really need.....

I reserved sales goods at a great price and actually collected them from the shelves before I went up with my email of order - they refused to sell me them, saying they were out of stock of my sales items - even though I was holding the items!

Halfrauds is right, bunch of crooks.

Having said that, a different mgr did allow me to buy 3x 5 (or 4) litres of Castrol Edge at a crazy glitch price a couple of years ago - something like £15 each for the big oil cans

you work for Halfords, right?

No they're called halfrauds because their prices are usually more than anywhere else.

Showing they have stock on reserved items and then saying they don't is simply down to a crap stock system. They do it clearly on purpose. My website has a free system on it that manages stock perfectly. I never have any issues at all.

Its not hard, when they get stock replenished they would/should update their system to reflect how many of each particularly items are left. This is really basics for a retailer.

This happens often, perhaps that's why they are referred to be named "Halfrauds"..

Reserved a toolbox during the reduced period then got a call after the period had expired to say item was not in stock :disappointed:

I had similar experience with two different stores on clearance items. Long story but what I figured after the whole episode is that the staff cancels the reservations and buy the clearance goods.

Two weeks ago I was going to order some car polish from Halfords which was £12, this week it's £16. Even with this so called sale most things can be purchased cheaper if you shop around..

just got some 1/2 price socket sets with an extra 15% off thanks op

factually inaccurate !
a percentage of prices change evry week depending on the markets, but price match is always available, web prices are checked throughout the day to remain competitive and across entire store in the last 3 weeks there have been less than 100 price changes both increases and decreases as workload is high with range changes - your comment is wrong

visit your local store and ask if they have any ex - display units as tom tom range just changed so guaranteed to be unboxed displays out the back they want rid of

20% off booster is on all seats including web ordered for click and collect and will be honoured in store.
BCA can be used as it makes **** all difference to the store team and drives the attachments which is the focus
web exclusive pricing is nonsense as it gets matched in store anyway, discount codes, vouchers etc make no difference to the stores sales number as it gets credited by head office so any store not taking advantage of that are idiots

the reason a lot of the click and collect orders are not there is due to scalpers on sites like this that see a bargain as its a clearance line - reserve about 20 and wipe out the store, the stockfile is inaccurate on clearance lines as for them to go down cheap enough price for everyone to want them means they were discontinued about 2 years ago - probably half the team have changed so no hope of ever finding it and no team member is going to spend an hour looking for an old £5 line and not serve the 40 customers instore who have made the effort to get off their ass and come in for something they need rather than just trying to grab an ancient bargain !

the reason a lot of the click and collect orders are not there is due to scalpers on sites like this that see a bargain as its a clearance line - reserve about 20 and wipe out the store, the stockfile is inaccurate on clearance lines as for them to go down cheap enough price for everyone to want them means they were discontinued about 2 years ago - probably half the team have changed so no hope of ever finding it and no team member is going to spend an hour looking for an old £5 line and not serve the 40 customers instore who have made the effort to get off their ass and come in for something they need rather than just trying to grab an ancient bargain !

Only 10% off later at 7pm :disappointed:

Looking for a new Satnav

I must be going blind, but who can see the live chat option? as per details her:

http://www.halfords.com/advice/customer-services/want-to-get-in-touch

2.For a quick response, use our Live Chat button which you will find in your basket upon checkout, or on any product page. Talk to us anytime between 8am and 10pm, 7 days a week.

http://www.halfords.com/motoring/roof-bars-roof-boxes/roof-boxes/exodus-470l-roof-box-gloss-black

Awesome, was just about to buy a roof box and now its £50 cheaper!!! get in!

It's not much of a deal considering a lot of Halfords price went up around 20% a week or two ago..

Yup, they just did that. Bought a britax car seat, they've called saying - None in stock, or in any branch and no idea when britax dispatching more. Have to cancel your order.

Marvellous!

Flash sale, but slow stock updates!

I can't seem to get delivery on anything I want to order even though post says delivery across site, what am I doing wrong?!

I've had similar experiences with the King's Lynn store.

Website doesn't seem to be working properly now anyway. Can't add to basket or check stock in nearby stores.

Great deal have ordered childs car seat for £48, was £70 everywhere else.

It's all dependent on what store you use and if you get lucky. Most staff haven't got a clue.

Which high backed boosters is it working on please? Doesn't seem to be working for me.

The offers are web-exclusive so British Cycling discount definitely can't be applied. https://www.britishcycling.org.uk/membership/article/halfords-discounts

I just purchased the Joie Every Stage car seat for £160. Discount is applied at checkout but isn't shown in product listing.

How did you find the 6? I can only see 2 Cosatto chairs (which look horrible!!). Was hoping to pick up two ISO fix chairs - will wait for the 10% off everything tonight and hope the 20% booster trade-in codes still works.

Car seats deal is on but despite only listing a couple of exclusions seems to only be applied to 6 of their 30 high back boosters.

I just rang them when my bike dropped 20% in less than a week, they said it was fine, I took in the receipt and they refunded to my card.

Worst case, take it back, refund it and re-buy, if its opened, buy another at the reduced price and then take it back with the old receipt for a refund :smiley:

I don't know then, there have been two instances where I the C&C hasn't gone to plan (out of many), one they called me and apologised within 10mins of the email, they offered to order into store but it was for a couple of £1 Jelly car air fresheners which were HUKD impulse purchases that I didn't really want (lemon!!). The other was for some Mountain Bike shorts, when I got there, they couldn't find the goods so offered me a pair 3x the value, which was hardly a problem :smiley:

Maybe your store is poor, maybe its a personality/attitude issue?!? I've always treated them with respect and understood that things happen, it seems to pay dividends :smiley:

Regardless, I can only comment that the two stores I use regularly are great, the bike guys really know their stuff and have offered free advice to give me confidence to do repairs myself, which has probably saved me a fortune :smiley:

guys bit of an odd question but I bought one of those pioneer headunit today from Halfords today but they will be doing 10% off tmrw do you reckon if I email them they will do something about the price I paid

You just concentrate on the many hot deals that are happening but imo are rubbish! Each to their own. Personally I hate a Tesco deal....

The heads up is wrong, you can use British Cycling on flash sale or internet order with i.e. click and collect. You can also purchase using gift vouchers at a 10% discount. search on here . Ive purchased a bike in a legit sale - rare, then a 10% off code plus a further 10% off with british cycling and paid with gift vouchers with almost another 10% off. plus quidco although it can easily get denied as the member of staff usually cancels order and puts it all through again with on method of discount.

836 degrees for something that may or may not happen what is wrong with you people ? good deals get bored cold too ....

Small things for me have been like that when collecting. Large expensive items, they always seem to have.

To be fair to halfrauds, the last thing i collected a year ago was a little alarm. I ordered 3, they only could find 2, but only charged me for 1. So i cannot complain. Annoying if i really needed/wanted those 3 though.

I think it's terrible stock control including shop lifting as generally security is poor.
I rarely go to the store before at least 24 hours has gone by so I can check whether Noel and his unicorn powered hovercraft have visited first.

Losing count of negative responses to this, but +1 from me.
I have never yet had a successful click and collect from Halfords - always some excuse as to why it isn't available.
Terrible stock control or deliberate con - I can't work it out?

​same at 3 different halfords near me, I don't bother with them now

you´re not the only one who had this in mind....too bad :disappointed:

Does anyone know what to look for in a cycle trainer? My bike is a Kona Lavadome. Maybe I should get some thermals, and a decent light!

10 - 20% off is not much :confused:

Cheers for the post Op :smiley:

Great offer assuming the prices will be the same now i.e. some items are half price.

http://images.dailystar.co.uk/dynamic/1/photos/536000/620x/5433eea50692a_LNP_HALFORDS_LORRY_ST_7.jpg

Do think they fit anywhere...:stuck_out_tongue:

I think i'm going blind but can't see any of the offers when clicking on links, It's just sending me to the main page. I'm interested in the car seats and workshop

Great news.

Only just spent £200 with them ffs. Its all going back tomorrow then.

Great find! Heat from me cheers :smiley:

The 20% off car seats is only when you trade in a booster seat and that deal's been on for a while, unless I'm missing something

"on one bad experience"... not really... I have had several C&C things "mysteriously lost"... having reserved for my nearest store (about 5 miles away), and receiving email to say "its in store now"...so I make the journey, only for the staff to "not be able to find it" at all...even getting the store manager involved to no avail. Not even getting some sort of goodwill discount on another equivalent item for wasting my time!

^^ i'm awaiting a TCB Halfords voucher and going to buy the Tacx Flow to hook upto Zwift. I'm buying a smart trainer as the normal ones are quite boring. The flow has mixed reviews but it is nearly £115 cheaper than the Tacx Vortex which i would of preferred but can't afford with xmas coming up.

As you have a MTB I wouldn't bother getting a trainer, i'd get out there and get mucky :smiley:

Shame no adult bikes in the sale

With regards to the British Cycling discount it should apply unless in the offer it states otherwise. Sadly some staff are unaware of the British Cycling discount eligibility so it might be worth having the latest terms and conditions.
Members and official Fans of British Cycling can get 10% off everything in-store at Halfords, including sale items.

Halfords stocks Boardman bikes and is the UK's leading bike retailer with over 400 stores across the UK.

This offer is only available in store. Excludes all website only prices and deals. This is not available in conjunction with Cycle2Work vouchers.


Read more at https://www.britishcycling.org.uk/membership/article/halfords-discounts#VpJez77szthZb0UL.99

So if the sale is website only the BC discount will not apply, however I have known them still to put it through, I guess it depends on the member of staff.

So have I, but like you said it depends on the staff member as others have refused to.

Was it the banker on the phone

Be aware, you can't use your British Cycling discount card (10%) if you buy something during a flash sale. Happened to me, when I bought a Boardman bike in June 2016 and cashback via. Topcashback was denied as well...

It's true. I actually saw Noel Edmonds go past my house in his hovercraft, he was waving a satnav at me. Infact it was exactly the same one that I ordered on click and collect. I thought nothing of it until 5 minutes later, the dreaded phone call. It was then that I realised Noel had it. All true... :wink:

Hot.Pity i get paid Monday though :disappointed:

It always happens, 3 times to me!

They'll only ring you up to cancel your order explaining how your item was taken by Noel Edmonds riding a hovercraft or similar lies. Useless.

Oooo I do want to buy a dash cam

Not sure what u mean Graham but put another way you can bet you asss free delivery will be over a minimum order value and the additional discount won't apply to other deals currently on offer some of which have been posted on here this week.

If I'm wrong then happy days :wink:

Erm it's Halfrauds?

Does anyone know if the discount will be applied to click and collect orders if it is reserved within the 2 hour time frame? I know delivery is free but I would rather collect it sooner :smiley:

Great, thanks

great thanks