DONT FORGET THE MONTHLY £3 INCREASE

Horrible company??? Compared to who Vodafone, Orange, BT,etc. I've used Virgin for years their customer service is miles better than most. No I have no connection other than being a customer.

If it were anyone but Virgin, I'd jump on that, on paper that is a cracking deal. As it is, it could be unlimited everything and I'd stay away from it. Horrible company!

Do Virgin have 4G yet or are they still rocking 2001 with 3G?

I was told by one guy that they would definitely upgrade me to 4G when it becomes available but that was the guy telling me about the deal. When I called back trying to get the deal the other guy said he had no idea if they would upgrade current users to 4G. Too much conflicting information and trying to sell me "loyal customer" deals that anyone can get online worries me. Whatever the case it is poor form so no Virgin for me.

I phoned up this evening to ask about the 5gb for £10 that I was informed about last week that they put a note on my account to give me when their systems allow. Well they honoured it and give my two accounts the deal. this wasn't even the account retention team, just the normal account upgrade team. I think luck of the draw who you get on the line, also helped that I got them to put the note on my account last week.

Despite being told about the 5GB deal at £10 going live today, a week ago from a Virgin rep; I called to be told that the deal isn't available yet due to technical issues and that as 'I am a loyal customer they can offer me". They go on trying to sell me deals anybody can get online (double data) so I think this is Virgin Hype trying to get you to call up so they can then try and sell you something else. I will stick with 3 network. I am currently paying £9 for 4GB, unlimited everything else with 4G not 3G but I don't got the free 08 numbers and it is 12months instead of 30days. They haven't lied to me yet and I get service so good enough for me and saves a quid.

Ok so I just managed to borrow a virgin sim and test it out.
Data speed was shockingly slow :disappointed: Same EE backbone as my Life sim yet so different so won't be bothering with Virgin.

Think I'm destined to be happy only with Life or EE :stuck_out_tongue:

I've had no issues with Virgin 3G

It's interesting how much difference there is within the same networks. I'm with life (3G) and data speeds are awsome but don't think I'll try Virgin then just to shave a couple of pounds.

I did think it was my iPhone at first. Reset network settings as advised via virgin mobile support (which I must admit are pretty good.) but still have poor download speeds.
I think I'm going to stay with them for a while longer as we appear to be V branded as a family so the free things help to alleviate the downsides.

Is the network really bad?
I've convinced myself I want to stay the EE network so was considering Virgin. Perhaps not then.

According to retentions this deal finishes on 26/10/16.
They did try to offer me the above with 4gb limit. Then £2 per day if I went over my allowance.
Then came back and apologised and said yes, it is 5gb of data.
Currently paying £15.50.
Apparently a deal that doesn't exist anymore.
Feel so special, pity the piggybacking ion EE is pants.
No Hope of 4g even with virgin mobiles false premisses.

The sale has finally started : http://www.hotukdeals.com/deals/double-data-virgin-mobile-30-day-rolling-contracts-2531178

Phoned up Virgin to get PAC code to move daughter from £5 pm Virgin SIMO to the LIFE uSwitch £5.95 pm way-better-deal....
- Wouldn't give me the PAC code until the Cancellation was issued
- Wouldn't let me Cancel the account because the 'account is blacklisted'.... whut?

No they don't. I switched my tarrif in the last sale. No new credit check was done

Stay away from Virgin mobile please

Just an update (basically Virgin have suspended the offer again)

''Due to some further technical issues the current flash sale set to go live tomorrow has been cancelled and a new
one will be going live on Wednesday instead''

Expired for now as the offer is no longer aval and now won't be on the £15 offer

''Customers will receive double data on the £8 1GB and £10 2GB tariffs taking them to 2GB and 4GB ''

Existing customers have to go through credit score again? makes sense.....:man:

I had a Virgin mobile account, and their customer service was pretty awful. They made it as difficult as possible to leave after end of contract, charging £30 for unlock code. I will never go back, even at half the price.

Whatever the deal is, just be aware that the data speeds will be 3G, using the BT (EE) Mobile network.

Im sure its a yearly increase??

I wasn't sure if they are related but I think customer service is poor for both anyway.

They're actually getting 4g at the end of the month.

​as all ee mvno now have access to 4g it should not be to long

When you call them and ask about 4G they tell you it's coming within the next few months.

They've been saying this for over 2 years now.

Its not coming.
Unless they switch off the national 3G network, I doubt it will ever come to Virgin Mobile.

I was told that, but was for December 2015, they do talk some utter rubbish

Nice story bro, this deal is virgin mobile not virgin media

Left Sky because of slow broadband & joined Virgin Media but plenty of problems so far.

Update, offer goes live tomorrow :smiley:

Multiple sources are confirming that they are launching 4G in early December

The £20.25 price , is that including their latest price increase?

Nope don't do all in one place and don't have a phone line, only calls we got on it were ppi and haven't missed it in nearly 3 years.

I take it you have the TV/Phone too? I have bb and phone line, I'll try and squeeze a better deal, right now I've got 50mbps (2nd house) and the best they offered me was £24, but that discounts expired! TIME TO THROTTLE THE HANDSET:{

They told me last night it starts on 30th October, I said it was too late I'm ringing to cancel, I've taken out a 4G contract elsewhere, when I asked them last week they had no start date for 4G, they suggested I use the cooling off period, I reminded them that rather they rely on me to use a cooling off period they keep me informed, closed my accounts and got my PAC.

So I looked on the internet and found this.

However, I got their mobile homepage up just now and there's still no mention, I suspect the "it starts in two weeks" line may be just that.

Which team did u speak with?

No 4G and no plans to roll it out, they're just lying to keep existing customers or get people to sign up. With Three giving out all you can eat data for 20-odd quid and great coverage (at least in London), same free wifi in underground as Virgin and free data roaming, I don't see how Virgin are still relevant... I had Virgin fiber and TV for a few years, but always refused to take a mobile contract with them. My 2 cents...

Please check this new post for details on how to get the deal:

http://www.hotukdeals.com/deals/virgin-mobile-5000-mins-5000-mins-08-numbers-5gb-data-monthly-contract-for-10-instead-2526876

Just managed to upgrade to this sim only deal. Exactly as posted by OP. Thanks for the heads up. Last month my missus made one call to an 08... number and it cost nearly as much as our monthly sim-only tarrif. This deal should hopefully stop that happening again.

​Ok let see if this happens.

apparently the deal was on but now suspended......they need to get their story straight..muppets!

My first post:
I have spoken to VM and got the deal yesterday - exactly everything that OP mentioned for £10. However, i was told this deal would end today. So it's worth a try today.

Perhaps they're referring to 2017;)

4G starts on 30th October, I called them last night.

Well done Sir

I've just spoken to a member of the retentions team, they said this sale will start later this week. They wouldn't give me the £10/5GB/5000/UTs deal over the phone.

Thanks, sounds like this sale could be worth waiting for, despite all the negative comments.

£10 for 5 gig 5000 minutes and unlimited texts

Dont forget the "Dear customer even though we increased your tariff by £3 a couple of weeks ago, we noticed you are still getting too good a deal, so we are now removing your £10 monthly loyalty discount" ... may as well have been signed off with "Up Yours"

The iPhone is 10 years old next year, and Three launched in 2003, 3G was patchy to be polite but its was there.

So what deal did you manage to nab?

When I rang up earlier they did it but got cut off and then when rang back said that deal wasn't live. Asked to speak to supervisor as original member of staff got cut off when processing my bank details. Third member of staff was able to complete the process and received text that my package has changed

I tried live chat too....sounds like a sale is planned, but wouldn't give any info about it whatsoever.

as far as i know the deal can't be applied over the phone just now although I did call at 9am so that may have changed.

So am I to read this correctly, the new tariffs are available over the phone, but not yet online?

UPDATE: Spoke to guy on live chat he said when it goes live it will go on for 1 week but no idea when exactly it will start.

You were lucky! Mine went to £23.50. If my iPhone wasn't locket to EE I'd look to move.

Might have to as there was talk Virgin might move to Three as their carrier.

Sky high prices???? I keep on checking and despite everything they are virtually the same as everyone else.

They cant even get their own promos right!

Also asked them about 4g and they said that it will be released at the end of the month and that current contract will include 4g....all you have to do is upgrade your sim card

Just got the deal when rang up

dont think so mr already given my 30 days notice will only cancel that when this deal goes live.

LOL

You have been done twice now

So... Basically what has happened here is the person on the phone gets measured on how many customers he saves, and how many he lets go and gets a Bonus depending on how well he does.

By spinning this lie he has managed to "save" this customer from leaving and this will go towards his bonus, Hook Line Sinker

Virgin mobile customer for years £5.50 unlimited everything plus tethering, great,even when they increased it to £10.50 BUT then increased to £21.50
Now with giffgaff

time will tell mr cheeky

UPDATE: sorry guys just called them they said due to technical difficulties the promotion didn't go live and will go on in 24-48 hrs... lets see!

All lies so he gets heat

Any proof?

Got there virgin wifi app on iPhone u ain't missing anything doesn't work and going on App Store review nor is it for anyone else

No 4g and now BT own EE who they use can't see it happening

​still can't tell if you're serious

Virgin appear to be looking at alternatives to 4G by offering free WiFi in more places via their new app which unfortunately is only available for iPhone and iPad at the moment, Android is on the way supposedly. This comes from their purchase of the Arqiva UK WiFi business so as they can offer WiFi in more places than their competitors, there is also talk about WiFi routers in all their cabinets plus the extra WiFi signal transmitted externally from your home router.

They was buying 4G access from EE, but when BT. Bought EE they declined it as BT want to be the best all in 1 service provider, the only way virgin will provide 4G is either by switching partners or getting a crappy deal from EE with reduced speeds etc to give EE/BT customers the better experience.

Did no one else see it?

Happened at 00:00 and was gone in under a minute.

I picked up a deal with 1000 mins, 3Gb Data and U/L Txt.for £3pm

30 day rolling contract, guaranteed until next week.

Very happy :smile:

Maybe the sale was REALLY quick, almost as quick as a flash

5000 Minutes + 5GB Data
£15.00 a month
5000 minutes
5.00 GB data
Unlimited texts
Unlimited calls to Virgin Mobiles Included
5000 Minutes + 3GB Data
£13.00 a month
5000 minutes
3.00 GB data
Unlimited texts
Unlimited calls to Virgin Mobiles Included


OP, have you been told porkies?

Same here nothing - however - now its saying when I try to sign in that sign in and my account is offline and unavailable (unless wanting to access emails).

It's gone past midnight..... I can't see any price reductions.

Is the 3G speed with Virgin comparable to Life Mobiles 3G speed?
I've found LM faster than any 4G sim I've ever had.

fake deal clearly

Can't see any flash sale on the site.

Still says £15 for 5000mins text 5gb data

Has it started?

2001 you say 3G you say
Hmmmm that would have been fantastic considering smartphones didn't hit the shops until about 6 years ago
Most had Nokia's with calls and texts the defacto standard, surfing the net on a phone with a browser would have been a super luxury back in 2001 with most on a pc using 56k modems and Explorer!

Still 3g but 4g supposedly by the end of the year

I've been with VM for years. They're OK but the lack of 4G is annoying.

And they've been promising its coming "in the next few months" for about 3 years now. It's a fib.

Hey matt, it seems Virgin have moved from an Indian call centre to a Fillipino call centre. Can you confirm ?

​It's just where you live. Signal depends on your location.

​Monthly £3 increase? I've been £10 a month for 2 years. Only thing that's increased is my data allowance

​Bunch of liars..4g comming next month ( Saying that from 2 years.)

​I'm with them still but not for long there retention team can't offer me anything good, nothing like what sky offer or even BT

​How do get double discount?

I had the same argument today, phoned to cancel and was told but you get up to 200mb, I said I only get around 50 - 60 at best and was told well it's probably your equipment that can't handle it!!!

Virgin Mobile was my first contract SIM. I had to do it in my Dad's name because I was still 17. Must have been 10 years ago.

The deal was just for NTL/Telewest customers. 300 mins, 300 texts and 1mb of data for £10/month. Their customer service were all in UK call centres then. It was brilliant.

The prices are a bit lower now, but the customer service has gone downhill. I moved away from them 2 years ago but my parents are still with them - the only time you get to UK customer service now is when you call to cancel. Never had a huge issue with them as I have with Vodafone though...!

We did the retention thing last year and got a discount, this year did the same again and they gave us the same discount twice paying £20.25 BB only :smiley:

Got this deal already.... after all my unlimited contracts increased from £5.50 to £9 then the stupid hike to £23 I rang to say it was totally out of order.

Lady was quite happy for me to leave and was encouraging me to get my PAC code.

I asked where was Virgins loyalty to customers who have been with them for so many years & her response was "Virgin don't offer discounts anymore, do you want this PAC code?".


Said ok, but I want the other 5 on my account also!!

The lady was very sharp asking why do I want the other 5 when this price increase only affected 2 of my contracts.....


Very simple, if you can suddenly increase 2 of my contracts from £9 to £23 whats stopping you doing the same to the others that also have discounts. You have just said Virgin don't offer discounts, so the others will increase, so I'm taking all my business from you.


Suddenly I got offered the £15 package for £10..... oh, so you do offer discounts then.


Customer services have changed loads over the years at Virgin, hardly ever spoke to them but was always someone in England. Now you NEVER speak to anyone in england, it's just a script.

I work for virgin mobile and it first quarter of next year. Still in talks over it

Was with Virgin Media for Mobile and Broadband but gave up because of the price hikes and poor service, dropped signal and terible Voicemail and with Broadband no service. Were a lot better before they got sold to the Americans. They will be boasting of the fabulous F1 coverage they can offer soon once they have got rid of Channel 4 and Sky I would imagine. All those price increases have helped them buy the rights off of the consortium that owned F1.

Not sure how but that's not my comment you quoted...

I'm also getting 70mb broadband in June 2015! :laughing:

As incompetent as every other company, but you can sort their cock ups eventually. No worse/better than O2, Vodafone or 3 in my experience.

The network signal on Virgin sucks and blows simultaneously. Barely able to get through one wall in my house. For being a MVNO of the EE signal it is shocking how poor it is. As soon as I finish my contract next year I am definitely switching.

Completely different experience for me... Worst customer service I've ever had the misfortune to use... Still it got me lots of phone credit.

No issues in over 5 years on VM Mobile.

Curious, what do you mean double discount? Less than half for 150mb?!

3G *shivers*

Have them as well said I wouldn't go back to them after their old company in all but name messed us around but they gave been fantastic, super fast 150Mb all of the time and good service especially with the double discount they give us now.

Comment

not had virgin mobile any good

Horrible company??? Compared to who Vodafone, Orange, BT,etc. I've used Virgin for years their customer service is miles better than most. No I have no connection other than being a customer.

I still have virgin TV; broadband and i used to have a so called amazing dealwith their mobile (£6/month for 1200 mins, unlimited text and 1gb Data), however................. I left them because on loads of occasions people would ring me when I had signal, but it wouldn't ring, so they would leave a message. I wouldn't even get a message to say I had a voicemail until i made a call (which could be hours later), then it would pop up.
Once I was waiting for a call from a garage for my car to be ready, and It wasn't until i rang them at around 4pm, it popped up with a voicemail from around 11am. Really annoying.

What a shame, I was with them for over 10 years, then recently they removed unlimited data and couldn't offer anything close to the Three deal (unlimited mins/txts & 4GB data for £9). Any problems were resolved relatively easy when I was with them.

do they do 4g yet

Virgin customer service is appalling! Used to be OK. I'm still with Virgin because I have an old plan, but new tariffs are rubbish!

I'm not sure if it's exactly the same company, but just got rid of virgin for broadband/phone/tv because of their crazy high prices and was told by the girl on the 'retention team' that BT/Sky fibre won't be nearly as fast because its FTTC and Virgin is FTTP...yyyyeeeaeaaaaahhhhh right. Had a full blown argument with me about it!! I was pretty sure miss-selling was illegal but try telling that to Virgin Media...

Virgin Response:

Not sure about that yet.
But we will surely update the website immediately once it is available so you just have to check the website from time to time.

Do we know what time this is going to be ?

Do Virgin have 4G yet or are they still rocking 2001 with 3G?

Its deffo happening, was supposed to be this month but was delayed for some reason.

If it were anyone but Virgin, I'd jump on that, on paper that is a cracking deal. As it is, it could be unlimited everything and I'd stay away from it. Horrible company!

is this for virgin customers only or can I as a talktalk customer jump in.

Like all these so called hot deals... most will be left a little cool
This is one flash that won't be saving everyone of us.....money :wink: