Just picked up my bonus tins and they're all dented and one pack of yeast is missing. Oh well! Thanks Tesco and a big thank you to the OP - Cheers

One of my lots, the Rose wine, are out of stock, so they said they can't fulfil it or switch to another product - i said will you send me them when they are back in stock? If i set up a notification and let them know when stock is replenished, yes. So I am going to be like a hawk on my emails. In the mean time I can get the one batch brewing until the other 5 are available.

​yeah most of mine are dented but

I'm still having problems getting the remainder delivered ..... but big news .... the mistake hit their internal recalls and technical issues noticeboard and they now know that this is an issue !W$E£$%£%$"
And 220 people have had the same problem.
Someone is going to get a kick up the backside for this one ;-)

I picked up my missing beer (10 cartons) yesterday so I'm very happy they were true to their word.
I was however slightly less than impressed that they literally managed to send me ten tins that ranged from moderately to severely dented...not a single one was undamaged! I'm sure they'll be fine though, and I won't care about dented tins while I'm drunk on homebrew for the next 12 months anyway :laughing:

They have replied and are honouring the cabernet sauvignon and demijohns...i am working on the rose as the 6x description was identical. It will also be delivered to my house which is excellent. I am sure i'll get the rose as well. Christmas presents are definitely sorted now! I best get my gold pen out, buy some gems, and start designing fancy personalised bottles :smile:

Good news! I got confirmation via twitter (after a bit of persuasion) that they are sending the missing items "stock permitting"...so if they stay true to their word, fair play to them for honoring their original wording of 6 x 1.8kg cartons. Looks like 2017 is going to go by in a blur :innocent:
Although...forgot to say, they are out of stock of the ones I really wanted (IPA and scottish heavy) so I'm giving the lager, pilsner, and northumberland brown a bash. Hopefully they will be nice enough.

​Haha nice touch, you will defo get the deal now

​Tell them that when ordered the website clearly advertised a 6 x1.8kg carton and has since been amended on their website to now say a 1. 8kg carton. You have had no emails certifying any error and tell them you fully expect them to honour the deal

I followed up by sending a screenshot of Tesco 6 pack of beans linky to beans and the following message "Clearly the same principle applies to the Tesco pack of 6 tins of beans, as per the following screen shot, where the customer buys 420g x 6 pack which goes into the basket, order confirmation, and receipt as "quantity 1" but the customer gets 6 tins of beans" :sunglasses:

My reply (after sending screenshot of product page from when I ordered, and screenshots of the order confirmations showing 6 x 1.8 kg of each): As you can see on my previous screenshot from the product page, I clearly bought 6 x 1.8 kg Scottish heavy and 6 x 1.8 kg IPA from the product page...this went in to my basket as 6 x 1.8 kg of each beer (12 x 1.8 kg total), and I paid for 6 x 1.8 kg of each beer (12 x 1.8 kg total)...this then matches the order confirmation I was sent by Tesco which also says 6 x 1.8 kg of each beer type. There is no doubt that I should have been sent the 12 x 1.8 kg I paid for. My friend who also put in an order spoke to customer services who advised him that Tesco were aware that they had made a mistake on the product descriptions but that as they had listed the items as 6 x 1.8 kg and not 1 x 1.8 kg, they were honoring the sales. As per the consumer contract regulations, I should be sent the products I paid for as per the product descriptions. As I'm an active member on consumer forums...I do hope this isn't an attempt by Tesco to wriggle out of their requirements under the consumer contract regs.

It has taken a couple of days of negotiation on twitter but I too have had my order fulfilled. What is even better is that my original product has gone out of stock so I was able to chose from the brewmaker range to get the full 6 cartons. It is worth pushing for the full 6 cartons as I now have potentially 240 pints for £15.

yep I said a friend got his too.

​Follow @Tesco and then direct message them about your order. Make sure you include your order number and say a friend got the other 5 tins

UPDATE I rang back as I'd not collected the 1 can of substitute and said "I understand the original thing I ordered is now back in stock, seeing as you couldn't fulfil the original order but have stock now, are you prepared to send another 5 cans and cancel the item waiting to be collected ?" Yes that will be no problem. Sir. And we'll sent it to your home address too !
Happy days !

Good call. Have you got a link to what you said on twitter? I've just joined twitter to prompt them to send me my missing items.

Got in touch with tesco via twitter and explained what happened, they tried to just offer refund at first but I said I have a screenshot of the 6x1.8kg and I fully expect them to honour my purchase. Manager has just phoned up apologising and said the other 5 tins will be sent to my click and collect store tomorrow. Just make sure you people stand firm and tell them you expect them to honour the purchase. I originally emailed [email protected] and only got an automated reply stating someone would deal with me within 24hrs which never happened so I used twitter which sped things up - hope this helps

Glad I took a punt on this too, ordered Brewmaker Scottish Heavy and Muntons Rose Wine Kit and being sent an extra 5 of each. Was easy enough, got in touch via Live Chat, they're obviously aware of the issue and pretty much straight away said that they'd honour the 6.

Thanks shazzersere!

also if you just give them your order ref number they can look at this online and see that it says 6 x

i have an image of the Scottish heavy that I ordered this shows the 6 X 1.8kg but the app won​'t let me add the image to the thread..

As anyone got go a screen shot of 6 x caniters of tesco site as they said they will honor my order if i can show this. Cheers ppl..

​2 days to get a reply explaining that the kit makes 6 bottles hope that helps......

​well I'm getting the missing kits sent out, glad I wasted my time :wink:

I picked my order up yesterday took it home knowing only one in the box. went on tesco website help page and done items missing. quoted the 6 X 1.8kg, got a call today saying they are going to honour the order as it was a mistake on their behalf...picking up the other 5 tomorrow...so worth a complaint....result....thx op

ive been emailing back and forward over the last couple of days with tesco. just opened an email this morning and a pleasant surprise is that they are going to honor my order and 5 more wine kits will be sent to my local store.
result!

let us know how u get on. I got refund that its

​I'm gona collect mine the weekend and I'm gonna make sure I get my 6 tins, their customer service is an absolute joke - no follow up email explaining the error/mix up.

I'm gona collect mine the weekend and I'm gonna make sure I get my 6 tins, their customer service is an absolute joke - no follow up email explaining the error/mix up.

All kits are back in stock. I wonder if anyone has luck to get Tesco to send out the missing 5x units?

Yep. I accidentally bought the chardonnay in a haul when they were down to £2.25 a go. The chardonnay is very drinkable but almost a 'wine like' drink and lacks a little complexity - absolutely fantastic to get smashed on, though, and would be great if you're just getting people bammed at a barbeque. And it's ready to go as soon as it's finished. It's not something that needs maturing.

The merlot is ok but knocked out by the cab sauv which I really like. It's soft and fruity and again lacks bitterness even with the oak dust provided but for a bit of a splosh when the sun's gone down it's plenty good. I also bottle carbonated some of the chardonnay and cab sauv but the carbonic bite makes them taste worse. They made good spritzers with lemonade, though. I've still got the sauvignon blanc to do and that's meant to be one of the better ones. I was going to brew it up this month but I've already got over 120 bottles of wine here along with all the blackberry and various Wurzel's that I've got maturing.

I've done loads of Beaverdale kits before that are really good and if you were paying full price I'd hold out for an offer on them instead. They're full juice kits and you don't have to add sugar like you do with these kits. These kits are really glorified alcopops and not that different from the alcoshots kits you can get. They even come with the same massive bags of yeast and nutrient so they brew out like crazy without a chance of wild yeast causing an infection.

tldr; if you're the sort of person that's drinking chardonnay and don't really analyse it then the Winebuddy kits are fine. And they're great for getting drunk while your real boozes are brewing out. If you want something that will impress then go for a Beaverdale it.

And wine kits I've never ever had a bad result with unlike beer kits.

Hi Laura! so they agreed you should have received six but they have now decided you should be happy with two and that is the end of it? Thanks for some really good customer care Tesco :disappointed:

I got back to them just now. They are sending me a second tin of an equivalent product after accepting that the manager involved yesterday had said that i should have received 6.
http://www.tesco.com/direct/brewbuddy-bitter-kit-40-pints/208-7666.prd?skuId=208-7666
the one i ordered has now had it's description updated as paulandpam1 stated.

Picked mine up this evening, I bought the 6X beer and 6X cabernet sauvignon wine kits and like the other people have also only recieved 1 of each. I've also noticed Tesco have now ammended the item description quantities on their website.
I called customer services and after speaking to a very polite person he told me to forward the order comfirmation emails to them and he asured me they will sort this out by sending the missing items and he promised me this was not a fob off after I said it sounds like this is what was happening.

I complained via twitter after last night speaking to them on the phone. Got a refund & got to keep the can

i just had call too

Just had a call & its cancelled.

Total cock up by Tesco. Hey ho. Move on

I'm also waiting to see what others have done lol... mine arrived yesterday for collection in store, but I'm not sure what to do!

I've not collected but sent a polite email to CS asking them to check if my order is incorrect like those of other people as I can't get out and I'm not arranging for someone else to pick it up for me if it doesn't match the order description.

I also said that I don't understand how the people preparing the orders can possibly just put 1 item in when it clearly says 6, and that I wouldn't like to think that this is just a cynical sales technique to shift stock that isn't otherwise selling as there's no way I'd buy that at full price for 1.

​I haven't collected yet I'm keen to know if anyone has negotiated a deal

Are you going to share what you know?

picked up tonight and returned straight away for refund. Got a mere 'sorry' from customer services. Email gone to head office

So you are calling back?

I asked them to confirm that the description was for 6 items and initially the agent said that it was to make "6 bottles of beer" but on pointing out that the main description said "Brewmaker Strong Export Bitter6x1.8kgCtn" he checked with a manager who confirmed that it did in fact mean 6 cans of 1.8kg beer KIT.

They then tried to say they were out of stock and wouldn't be getting in any more despite the website not actually stating that. They then tried to give me a refund. I then reminded them that they had accepted a contract to supply 6 cans and were in breach of contract if they didn't provide the remaining 5. I suggested they provide an alternative similar product which they accepted so I chose the 208-7666 brew buddy beer kit which is an equivalent product providing a similar beer with the same 40 pints. The agent then said that that product isn't for 6 and therefore it was more expensive if they sent 5 x cans at £12.50 and therefore they couldn't do it.

I said if they don't have an equivalent product available that is their problem, and they still need to provide a remedy. I asked for a manager and said we have a contract under the consumer rights act and they were in breach of it. I hung on for 5 minutes and then the line mysteriously went dead.

Only 1 delivered, just phoned them to complain & they said all they can do is arrange for it to be collected and then refunded.

Anyone tried the wine/demijohns?

I just went to my tesco too, only one delivered

Too busy today to hassle them

​did you point out to them that your order says x 6?

​are u going to complain to tesco ?

Only one, as suspected!

Currently sat outside about to collect my order ...

anyone had any luck yet?

Glad I didn't waste my time with this :sunglasses:

I had a similar issue once with Tesco, and some blank DVDs. Ordered 6, only received 5, called up and they refunded me the full amount, and said just to keep what I'd received.

Worth a try if you're not happy.

any updates ?

had a look at their website, not a problem cancelling or even returning stuff for a refund (which surprisingly includes delivery fees), but it clearly says 6 x 1 and just giving you 1 in your order isn't good enough, pricing error or not.

Maybe worth a shot speaking to Tesco after receiving the goods. Worst case is they'll not honour the 6 cases and if you don't want the item ask to return for refund. Best case, they will honour it or maybe at least offer credit as a gesture of goodwill if they cannot.

mine too

Mines been dispatched, should I refuse if only one kit?

​Be careful with your wording, if you say 5 cartons short that suggests you're calling the tin a carton, and easier for them to fob you off, whereas I see an important distinction being a carton of 6 tins which means it was very clearly and deliberately labelled as x 6.

Interested to know what others think though on whether to reject it or not. If you go down the route of accepting the order and then complain my guess is that you've effectively concluded the deal, much like if they conclude a sale they can't back out of it or ask for more dosh.

​Thing is those kits aren't worth £15 imo, so if they can just advertise them wrongly and then substitute a different amount that's effectively just bait and switch.

IPA back in stock

Buy a barrel with a tap. Sterilise it for 15 minutes. Pour in a kettleful of hot water x 3.
Pour in the can of malt extract stir it. Add a kilo of beer enhancer. Fill up with water to the 40 pint mark. Add the yeast. Fit the top and leave in a warm spot. I leave mine for at least 6 weeks. Usually 8 because I have so much in my fridge. I then buy 12 bottles of spring water from lidl for 17p each and empty it down the sink and fill with brew and pop it in the fridge. It's as simple as that. Not rocket science is it haha. Sterilisation is the key.

Stick with pale ale's for the best tasting brew

where did you hear this?

​Be interested to know if anyone has success. I'll be gutted if no-one gets the full six cartons. With Tesco click and collect, is it best to refuse to accept the order when I go to pick up from Tesco on Monday if it's five cartons short? Or best to accept the order and go through customer services afterwards to say either send the other five or refund me?

UPDATE: Bad news its only one homebrew kit supplied not six i know this as i have just been to Tesco to collect my order. Oh well.

It's been 13 hours since ordering and stilll no cancelation email, Here's hoping they get honoured.

Still available to purchase....wonder if the six will be honoured.....anyone had any emails yet?

Tesco have spotted there mistake 5 tins to many. It should be £15 per tin :disappointed:

oh ****. Who mentioned the wine glitch? Will have to order that now haha

Sorry, we don't have enough Brewmaker Scottish Heavy 6 x 1.8kg Ctn items in stock right now. This item (s) has been added to your save for later basket. You can try to purchase this item again by reducing its quantity.

Totally agree .. same here!

Insanely hot if they honour the price, gutted I missed the boat, hope those that ordered get the 6 :smile:

DAMN it.... This would av been perfect for my Dad for xmas. He does his own brewing...Gutted I'd spotted this sooner...:disappointed:

New to home brew. What equipment do you need to go with this for the brew?

All OOS

If you're new to brewing don't add sugar, replace it with golden syrup, it'll taste a lot better

Sold out, heartbroken!

Lets me add to basket then decides all out of stock at checkout...

you bunch of drunken skunks ordering it all before i woke up. how dare you :P i hope it gives you all a bad tummy and a skittery butt :o outrageous people buying stuff and leaving none for me.


























enjoy :smile:

Ordered 6 of the Yorkshire bitter and the Chardonnay which was also 6 for £10.

Let's see if it shows up on Monday

Thank you!I just bought 3 different ones!Hurry guys there still some left....

All out of stock now

Also 6 demi johns for £7.50. These retail at £7 each in Wilko. Fingers crossed my order comes through.

I was never a big fan of extract brewing and it nearly put me off homebrew, I then moved to all grain brewing where my results are very good, including supplying a wedding where it was preferred over a keg from a large real ale brew house. Even after maturing I could never get an extract brew to taste as fresh as all grain.

Gotta be in it to win it!

let's hope this works out in our favour! thanks op

Hot. I've never made homebrew before and I know nothing about it but I bought two kits anyhow... one of the scottish heavy and one of the IPA. I've always fancied trying homebrewing. I hope they honor it as six tins of each instead of cancelling or just sending one tin of each. If its honored it will keep me in beer all year [hic]

they all say "carton" or "ctn" as well as 6x1 so hopefully I'll be getting my 6 x IPA, 6 x export bitter, and 6 x Chardonnay kits. cheers for the heads up

Everything suggests it will be one kit, just a typo in the title.

Heat added and ordered, also any good belgian beer deals around?

Unbelievable, super heat. :laughing:

just bought the muntons rose wine kit just bought a wine making equipment kit for son in law for xmas and was looking at getting this on amazon so fingers crossed it is 6 its 11.49 on amazon so cheaper if its only 1 anyway

Unless Brewmaker6 is the name of the company and the way it is on the website makes it appear it is 6x1.8kg, anyway, we'll wait till monday and see.

Ordered, thanks OP. Looks like they've fluffed up on Muntons DIY wine too (6 x 0.9kg) for a tenner.

sold out off the pilsner said not enough in stock so sounds like could be 6 anyway i ordered northumberland brown so fingers crossed cheers op

Does anyone know what equipment you would need for this? Thanks

Bonus. Just said I wanted to get back in to home brew so this is a great reason to get those kegs back out.

All Brewmaster seem to be same price for same amount, 6x, ordered 1 to see if it gets delivered, cross fingers

Not convinced it will be great, but ordered a couple of kits anyway. Thank you.

Which is the best one to buy for a grandad? Sounds stupid but I'm not a drinker & I don't know which is best :laughing:

I like Scottish export pale ale but when you have a 100+ pints in the fridge you are constantly pished. Well I am :smiley:
Not making anymore for that reason.

defo miss priced see if its honoured

ordered, sure its a glitch, but we will see.Thankyou

Hope its not a miss price!

Ordered & HOT

240 pints!!! Hope it's nice beer!

No link ?