i think zavvi has the next best price. however the product description doesnt say anything about day one edition. but the product pictures show the day one edition. what do you think? anyone already ordered from zavvi?

Cost me £0.96 and got a proof of postage and receipt, which I have emailed to them. Hopefully gets my money back quicker, and less chance of them saying they haven't received it!

Royal pain in the bottom though.

​good point but I'm too lazy to return it and I'm buying a ps4 pro from game anyway :smile:

Just had this come through via email:

"We can confirm that your postage costs will also be refunded to you at the same time that we refund you for your game"

Thoughts?

game are offering £31 trade in (price match cex) if anyone was planning to buy something from them anyway

Thank you very much.

Urgh great.
Same just happened to me. Unbelievable. So instead of just asking everyone affected whether they still want the game despite not being the Day one edition, they just send it anyway. Main reason I pre-ordered was literally just for sephiroth.
And more annoyingly, I opened the game thinking it may have the code inside, but nope.

Just stick the game back in the packet and sent it back to them. The address is the same as what customer service is providing and already has postage stamp on it.

No way I'm paying for return postage.

what crap customer services their responses are just copy paste emails. I'm going to return it even though I took the wrapping off

Considering I ordered early September, I find it inconceivable they had no further stock of the day one edition.

I suggest they had no stock of it at all and have made a balls up but just sent them anyway.

Hopefully they will do the right thing and take it on the chin.

Think I'm going to argue with them. Not paying postage for their error.

Just for principal or I'll do a charge back.

For those that don't know, charge back investigations can cost the merchant upwards of £5-10.

Should have just kept my Amazon order. Saving £4 wasn't worth the hassle on this occasion. :disappointed:

I will message them once more to ask them to detail how they would like me to return it (they said in the last email that I should ask and they will send me the details). As long as they don't ask for an overly expensive postage option I will stick to their request exactly in order to avoid liability if it gets lost in the mail, and will probably take additional photo/video just in case as proof of postage.
To be clear I do not at this point assume they are being dishonest, I will give them the benefit of the doubt while maintaining due caution and professional scepticism. It is unfortunate but I can order from Amazon for a few pounds more, or maybe even flubit. I do trust flubit, but I think I will just order direct from amazon for a few pounds extra on the safest bet.

Hiltron- I don't think there is any consumer protection in any form to say we are free from reasonable return costs. Sometimes you just have to bite the bullet.

Tee_Doff- Happy to help. It's great when the community can help each other like this with information.

Old_King- I wouldn't blame you but I think they have been very polite (and quick) in their responses so I'm taking it as an exception and not judging it either way. They could have offered something like partial credit or sought codes from supplier, but not doing that is not a crime.
If anything I feel like Square-Enix has acted dishonestly by shipping any day one copies that are not Day One Edition, I mean it makes no sense to be receiving a box two days before release which is not Day One Edition. It would be like receiving a Third Edition Reprint book before initial launch... someone would call foul. It makes the whole thing look like a scheme designed for illegitimate reasons.

Arif- thank you for confirming it and posting here, now my last doubt is alleviated. I once wasted my time contacting support about Assassin's Creed Revelations but it was just poor communication as the codes were in the box after all. Lesson learnt...

I'm in the same boat. I opened the game though in case it was just a printing error and the code was in the box but no luck. contacted them saying I want to swap with any day one editions because they misadvertised it

well, won't be using these clowns again.

Thanks for this. A right #### up.

Thanks for the info but why should we pay anything additional such as return postage when the fault is not our own?

If they send the correct copy out after receiving this returned then surely we should receive a partial refund for inconvenience and expenditure.

I got a response nice and quick, which I will quote in full for the sake of not omitting anything:
Seems fair. I will reply to them asking if they have any Day One Editions left in stock, and if they do that I would be happy to keep the sale with them and return my basic edition if a Day One copy is immediately dispatched in exchange, as opposed to return and full refund. I will offer to send it either Return To Sender or their choice of shipping if they will refund the cost. I don't think they have an obligation to pay return postage, so I will pay it if reasonable, but the offer of replacement should be more appealing to them than the full refund... assuming they have any to give.

The relevant rules are http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act and to a lesser extent http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations since the primary issue is that it's 'not as described'.

p.s. this reply came an hour ago I was just very slow doing some background reading and writing this post.

Mine arrived today but it doesn't say Day One Edition on the box, or the shop listing page, or my order in the account section of their site, however it says it on my purchase receipt. I have contacted their support and asked for a code or return, I am keeping myself the option of returning it because the idea of switching out the editions without notification of the downgrade is not fair practice.

If anyone else ordered this please let us know if yours says Day One Edition and, if you're going to open it anyway, please let us know if there are any codes in the box.

Sigh. Not at home yet, but will be very annoyed if SG have done this. Even there twitter post states day one edition.

Screenshot it all, and will happily take it further.

Mine has just arrived too. Same thing. I'll forego opening it until they get back to me. I've left them a voicemail. I'll let you know in turn when/if they get back to me.

I forgot to mention it among all the other things but they said they could take up to 48 hours for a response. Hopefully not, but there's the possibility this could take a while.

Edit: There's an 0845 telephone number provided at the bottom of the page, oddly it's not provided in the help and contact section. I'm too lazy to call them and re-explain myself now that I already filled out the form, but there's that option if they don't respond in good time or good faith.

Price now up to £31.85. :-(

Happy to help, thanks for the deal. I've just confirmed my order on this deal, World of FF PS4 from simplygames, they're offering free First Class delivery too. Didn't have an account but signed up in no time and paid through paypal so nothing to worry about.

(I kept editing and adding more because I couldn't help myself...)
I'm not sure if the £28 was based on a reduction of a different retailer (using the premium account), but I got £30-something as did most people who commented so I wouldn't worry about the 50p difference. It does vary but generally for an item you'll get about the same (10-15% for games, but don't be surprised if you only get something like 2% for hardware, don't keep retrying on the same item - I did that once)

I suppose it's in their interests to sell the benefits of going direct in the first place. I got £31.06 for gow4 via flubit. Some other guy got £28. So variable, I wonder when the optimum time to put a request in is.

I have the same a TGC via flubit order on Gears 4 - I can't say for sure, but I would bet on it being a few days after release (1-5 days depending on supplier?) and be pleasantly surprised if it comes sooner. Admittedly the last time I used flubit for a game preorder was 2 years ago because amazon isn't usually cheap enough to bother.

If you really want it on release day I would suggest buying from a retailer directly (especially where the price is close like this one), but if you're not bothered about a small delay (or it's a game already released) then flubit is a great cost saving option sometimes.
Not sure if I missed the point of your question but hope that helps...

p.s. one of the advantages of flubit is if there are any issues you do it through the flubit system and they act kinda like the moderators, plus you only ever have to pay the money to them, so helps eliminate the worry of 'do I trust this small retailer with my personal details?'

I remembered that because the Amazon price is close I can send it through flubit and hope for a better deal. However I should have done the maths first as they offered me a nice 12% discount - but that only comes to £29.89. So even though both will contain the bonus content (since it's in the box), flubit preorders usually arrive a few days after launch. So I'll just order from Simply Games for 10p more, keep it simple and should get it on time.

I am trying to reset my password but they keep sending me to the deals page instead of my password reset.

There were mentions of this having online capabilities, but if you try to find anything else about it, you'll find nothing. So for that reason, im out.

Thanks, have ordered :smiley: Excited to see how this turns out! :stuck_out_tongue:

Is this a game that can be played offline and isnt some subscription heap of **** like Realm Reborn? I hate games that milk more money like paying a online sub to the game as well as having PS plus or Xbox Live.

FFXV out only a month later
Not too sure about this but ill probably give it a try.

I don't want to have to change my Amazon order, but if they don't price match it in the next few days (and this price remains) I guess I will...

I'll be getting it on Vita, but this is a fantastic price.

I think this game could be a bit of a sleeper hit - looks awesome from what I've seen so far.

Im debating wether to get it on ps4 or vita, theres not much difference in both versions but seems more of a vita game to me

Ye same, 30p too. Put that towards my FFVII remake fund lol. Can't f'ing wait!

Me too! Don't forget the quidco! Tracked for an extra 30p!

Yeah I've cancelled my amazon order and order from simply now.

Ignore previous comment thought I was replying to my bioshock thread.

Nice find. I have it at £34 from Amazon. May just have to switch it over!

Just ordered it from amazon the other day. Hopefully they will price match. Nice find. Heat.

Nice find.

There has been absolutely no hype for this game. Everything has been so vague about it. I have preordered it when it was first announced months ago for this price from Amazon. Heat added as price hikes up a bit for PS4 version in the past few months.