Mine`s just been delivered guys! got a pic of the sainsburys driver bringing it to my doorstep, nice polite chap he was. Oh, he laughed when I took his pic but told him I needed it for the non believers on HUKD...

I just wish people who didn't have to comment, wouldn't.

Please, allow me :smirk:



(in all seriousness, though. Let's hope so:smiley:)

Unedited :smirk:

straight out because of the missing game

Sainsburys just emailed me even more vouchers (4x £10 vouchers) even though this order didn't go through in the end and i had complained and got a £20 voucher a few weeks back:)

Thanks for the helpful explanation ..

Big thank you as I got the original deal. I also took back no mans sky and got a refund. Plus took back the other 2 games and swapped them for 2 Sony ps dual shock 4 wireless controllers! Just paid an extra £2. Awesome deal!

[quote=coursemyhorse]I take it back, I tried at a different Sainsburys earlier as was passing right by. I managed to get a full £46.99 refund on No Man's Sky.
I handed it over with receipt and said nothing - other than that I obviously wanted a refund on an unwanted game. I did the same! Mine was refunded too!

I never received my ps4, they still charged me too but just noticed they have sent me an email saying no man's sky is being refunded for 40-something pounds and another email saying I was being refunded but no items or money listed. When I checked my account they had refunded me £110 more than what they had charged me for the whole lot :smile:

Seems that even though I rejected the console they went ahead & charged me for it anyway. Great.

gutted i didnt get this if anyones selling let me know

I take it back, I tried at a different Sainsburys earlier as was passing right by. I managed to get a full £46.99 refund on No Man's Sky.
I handed it over with receipt and said nothing - other than that I obviously wanted a refund on an unwanted game.
I think it depends how much of a rush they are in and how much they care. This guy immediately crossed it off the receipt and then went to run it through but then stopped and checked the receipt. He then got his colleague over who sighed and then said "yeah, you are gonna have to sort that out", followed by, "wow, that's a very good deal". A bit of head scratching later they asked me "was this game on a console deal". I told them that I thought the other 2 were but that No Mans Sky was bought separately. The senior customer service guy then just said, "ah just run it through mate" and he swiftly asked for my card and processed it.

Dare I say, you could probably take the other games back in this way too if you got lucky. I can't be bothered. It's already a great deal.

£223.01 (Original basket total after glitch for PS4 + Uncharted 4, No Man's Sky, Deus Ex)
-£20 (new customer voucher code for £100+ shop)
-£46.99 (No Mans Sky Refund)
= £156.02

well, only the one with some good arguments will succeed.

I tried to sell my voucher and apparently its account specific so that didn't work lol.

Has anyone tried if vouchers are account specific or generic.

It's so annoying when people get treated differently,everybody should be receiving a voucher,it's very unfair.

I did that deb8z - but still no luck :disappointed:

Yeah, I simply said I wanted to return it for a refund because my son didn't want it.

​I just went in to the nearest Sainsbury to me (which don't even stock games) & asked if they could process a refund as the game was a duplicate - the guy looked at the receipt & just scanned the game through the till & put the refund on my card. I almost sold No Man's Sky on Gumtree for £20 so obviously glad I tried to get the refund. I wasn't sure it would work as someone else on here posted that they'd tried to get the refund unsuccessfully but it seemed pretty straightforward & took about 2 minutes.

no for the refund of No Man's Sky?

Good to see you benefited well.

Get onto live chat and see if they can offer a voucher.

​what are people saying to get the refund...?

gained more by not getting the deal. Got twice x £28=£56+2x£8 voucher off £40.
Total gain £72, lol

I just got a refund on No Man's Sky instore too. Thanks.

Glad I could help someone else out. The system doesn't recognise NMS as part of the bundle so it can be refunded no problem. Don't think you can return the other two without manager intervention.

Alittle gutted as I wasn't offered any compensation in the form of a voucher. I placed the order for home delviery - on the day didn't get as much as a text or email to tell me the order was cancelled - just a no show! They haven't taken any money out my account so not too frustrating, but for the inconvenience of not letting me know the order was cancelled, a little something would have been nice :disappointed:

Finally got the difference refunded, as I was originally charged £280, so I got the complete deal at the deal price after all.

​After reading your comment I thought I'd give returning No Man's Sky a try - it worked for me so the same as you I've got the PS4 with Uncharted 4 & Deus Ex for £160 - what a bargain! :smiley:

* queue stampede of people running to return No Man's Sky *

I ordered on Sunday night for Tuesday and had a text saying the it was confirmed etc but on the day of delivery got a text saying cant fulfil the order. It was only until now after looking at some of the comments here, i went onto live chat and complained and they are sending me out £20 voucher to my email :smiley:

There are plenty of muppets on Ebay who will overpay.

It does seem that anyone who bought this purely to sell on and make profit is really going struggle after fees etc, just noticed that John Lewis are selling a PS4 with No mans & Uncharted 4 for £249 delivered and that comes with 2 year warranty, some muppets on Ebay selling the same bundle (I guess they have taken out NMS to ell elsewhere/trade) for over £270 plus P&P with no warranty..............

Massive thanks to OP. Ordered it Sunday night for click and collect the following morning. Collected entire bundle at 10am. Receipt showed it had been picked at 6.30am so well ahead of any internal comma I'm sure.

Returned No Mans Sky to a different store today for a full refund of £46.99. So total cost to me is £156.02 for the PS4, Uncharted 4 and Deus Ex. Planning on selling both these games, so hopefully make back another £40-50.

I did Click and Collect for Tuesday.

Nice one, similar sort of deal. £203.01 paid in store, games listed on receipt itemised at full rrp and bundle reductions made squarely against the console. Had the games refunded at £134.97 + the extra £20 refunded against the discount voucher I'm left with a brand new ps4 for £48.04. I echo you 'Luvvly jubbly.' Oh and 'he who dares!'

I asked for a £50 voucher plus £20 for the voucher I used on the order. They sent me a £70 gift card to use in store but I also went into store and got a refund on the difference (I was charged £347) so managed to get the deal for £133.01. In the words of Derek Trotter "Luvvly Jubbly"

Thing is though the deal was in store too on the shelves I checked After mine was cancelled and they didn't have two of the games but had a console

Yes I thought the same. I completed the payment in store and had the original amount taken (for just 3 games) refunded including the £20 discount code. Although reading other comments people have received variable amounts. Sainsbury's must have lost a good bit over this error - that'll be karma for taking the taste the difference range out of the meal deal!

These vouchers for £20, I don't think they are compensation but just giving back the £20 discount we did not receivw for a non fulfilled order, I used a £20 discount t code when I ordered.

I got the same notification.... It is worth calling them up, they seem pretty ready to give out vouchers if you claim that it has inconvenienced you.... which is very easy if they gave you very little notice

What day was it delivered

Payment for £280 and the £77 refund went through this morning so, in the end, I did get the full deal. Took some leg-work.

My order was also due for Tuesday afternoon,along with groceries,I got no text,nor email cancellation,just a no show from the the driver. They then proceeded to debit the payment for the PS4 at the full price on Tuesday night. The cancellation email for Tuesday's delivery was only received this morning,followed shortly by a notification email that a refund will be on the way to my account in 3-5 working days. I have been compensated though so I can't do any more complaining

Did anyone actually receive their order? I placed it, everything was fine, even had a text message confirming delivery will take place. But on the actual day of delivery i received a text saying the order was cancelled due to high demand.

Received the 'you're not getting it' text on Tuesday morning. Just been charged 280.99 today even though I just received an email saying my order had been cancelled and not to worry as I wouldn't be charged.

Use these codes all the time. My wife got £60 off Apple Watch a couple of months ago even though Apple products are listed in T&C's as exclusions, so should work I think.

Have you checked the t&c's for that offer though? As usually one of their conditions is that the voucher is not valid to be used against sale items and their PS4 is reduced,so you'd be best to check first as they may accept the code at checkout time but then later declare it invalid as it was a sale item

So this time it's £50 off £100 spend.

They keep sending me "spend X and get X credited to your account"

How do you get the very offer :O

Got a £40 voucher code as an apology so can't complain really

Was almost tempted but can get console and 2 games from very for £209 with voucher they recently sent me. Plus I will have no proof of purchase, so if it all goes wrong buying from here then no protection :disappointed:

Having read a few on here I thought I'd better check what I'd been charged and it is the correct figure.

Ordered Sunday night for a 10am collection on Monday.

Collected from the man in a van with all games and PS4 and receipt reading £203 so happy days.

Didn't want any of the games so sold:

Deus Ex to Cex for £31
Deus Ex Day 1 Edition DLC for £4 on Ebay
NMS £22 on eBay
Uncharted 4 on eBay for £21

Idea was to keep the console for a fresh warranty and sell my old PS4 but my fiancee said is it really worth as I'll likely buy a PS Pro after Christmas. Coupled with the transfer of all my stuff over, I couldn't really be bothered.

Selling console for £180 (collected with no fees to pay). Not being quite as greedy as some out there!

Order cancelled with no offer of compensation. Phoned them up and apparently they were supposed to send through a £10 evoucher. When I raised the amount stating other people had been receiving higher amounts was told this was all they could offer. Might have to get back on the the phone to them and squeeze some more money out of them :smirk:

Update 3: After refusing my Monday delivery due to higher price charged of £290.99 and then reordering for collection Tuesday at £203.01 and not picking up after seeing they charged my card £327.98. One email complaint for each resulted in the same reply, extra £20 pounds refunded to card and a replacement £20 voucher code with a 2 year expiry sent to my email.

Advice to others is just a simple complaint about all the hassle and you should be automatically given this, at least if you where charged the wrong amount with them refusing to honour original order price, not sure if you where canceled beforehand and never actually got charged anything.

I expect a bundle pricing glitch like this on Tesco or Asda would have resulted in the same chaos with stock control reporting, but I think Ocado or Argos would have not had the same problem due to their better stock management systems. Since Sainsburys now own Argos maybe they could learn a thing or two from them. In Sainsburys defence, I think they where very good in giving all those wrongly charged a goodwill gesture even if they didnt honour the order price, so I will definitely give them another go in future.

I got a cancellation email yesterday, how are you all getting vouchers? Did you get an email or is it showing in the account?

Have a £40 gift card on the way :laughing: result!

So super strange but i got an email which said some credit has been added to my account for my next purchase which then makes the cost the £203.01. Looks like i wont have to return my PS4 after all! I did also get an email saying my purchase was cancelled due to stock in my junk mail. Deus was replaced with Deus Day one. I ordered on the 11th, delivered on Tuesday. Thanks OP

Well at least some of you are getting vouchers at least. Nothing offered here other than useless apology.

Another cancellation email - though only till I contacted them first - offered £20 evoucher to cover the one I used for my order. Appreciate the gesture of the voucher, but hassle could've been avoided on both sides if there was more careful management on the situation when they realised there was an error on the site.

Ordered the deal on Sunday, was delivered on Monday but was charged £330.98 as one of the games was out of stock. Took back to shop yesterday, the game was in stock and he tried to ring it through to give me the deal as stated online, but was coming up as £300.99. I asked them to just return it and refund my account. Today I received an email from them today with a £99.99 voucher as I was overcharged due to the substitution error. Good luck to everyone else who the deal didn't work for!

With all you guys getting vouchers maybe I should have been persistent and gotten one myself in hindsight

£25 gift card on its way,not a bad result

I can see that Sainburys are now offering the slim @ £259 (console only), so chances of high volume new stock of the older model I guess is unlikely, it was a good way of clearing out old stock to make way for the slim, just don't think they realised how good it would be and the demand on their system

So I cancelled my order seeing the comments on here re. the incorrect deliveries and being charged more.

Got an email this morning (again) saying they had to cancel my order because of high demand blah blah blah and an email with a £20 voucher! Win I think.

I declined the order on my doorstep 2 days ago yet yesterday they took it upon themselves to debit £70 out my account! :/

I made no contact with them - they've just sent through a £20 voucher as an apology.

Hi, interested to know if it all panned out well for you? Great deal.

same here got an email order cancelled....high demand..

Just received a phone call saying its not available and order has to be cancelled - card not charged.
Guy on the phone was very apologetic and without much persuasion offered a £30 voucher, good result for me as I was pretty sceptical of fulfilment when I placed the order.
(Collection slot for today (10:30 - 11:30) after placing order on Monday.)

Just received the email saying my order was cancelled :disappointed:

Curious about the new deal they'll release today.

Driver didnt show up, order cancelled, no money taken from account.... next time!

they have cancelled my order that was ment to come this morning

No just a bad speller haha oops

No probs. Still not working mind...

Are you American,we usually spell it honoured :smile:

I'd be happy that at least one of you received it,I can't see how it would make a difference that she got it and you didn't .She probably got the last set from your store.

If you want a voucher etc you ought to just complain that you didn't get your order,don't bring someone else into the equation as that never works.

Sorry used the original photo haha but sign this :smile:https://t.co/Bs5Sziz3Mn

My girlfriend managed to get the deal and had it delivered and has the receipt. She also checked her bank account and £203 was debited by JL (sainsburys). My account showed delivery yesterday between 2pm-3pm. I received no text, email or phone call regarding the order. My account showed the order as normal and still does now. No money has been taken and when I phone CS they spoke to the store who said the order had been cancelled due to no stock...? Bizarre really because I know that store did have stock. She did mention to keep an eye on the website today as a new deal was coming on.

I'm not too sure if I should go down with my order confirmation along with my girlfriends receipt and show that I purchased the item and her order was honoured but for some reason mine wasn't. Even though they had the stock and my order is still showing as valid and open?

My order is due to arrive between 11 and 12. I've checked my sainsburys order on the app and only shows the three games, but no console.

At the moment you can sell 3 tech items which includes consoles and games for a maximum of £3.00 Ebay fees,every little helps :laughing:

Damm..got Tex my order being delivered today between 11 and 12....I'm surprised as I was expecting it to be cancelled..will see what turns Up and how much they take out of my account

Not as great as just being charged £222 but will use the gift card for my xmas food shop still a great result in my opinion as when I'd got there was scanning at £300!!!! I'm assuming head office had rectified the glitch before I'd arrived I also got £10 good will as had spent 2 1/2 hrs there and had to get my son some lunch

Hi thanks for replying no worries I finally after 2 1/2 hrs got them to honour it at first they were stating no one had it honoured in the store but me being persistent finally got me the offer (sort of) paid £300 on card and then they gave me a £78 gift card making it £222 and the £20 online discount would be available to use again

There was profit to be had u could of sold Deus Ex to cex for £31 (£18 now but if to agree to sell to them u have 10 days to send it at the agreed price) then u could of got at least £40 (after fees) selling other 2 games on ebay so that is £132 + £5 delivery. U could then go for a quick sale on ebay pricing it at £200 free p+p - 13% fees - £10 insured postage so a conservative estimate of about £30 profit. Is it worth the hassle? not for me but some on this thread have questioned the quality of this deal i am of the opinion you may not see a ps4 on here go below £140 within the next few years.

Sorry for late reply but was at work. How I can paste or attach a receipt photo? For your help. Thx

Just checked my bank and received my refunds and payments cleared. All good, all very very good, thanks again OP.

Crystal ball is spot on.

Deal depends on 4 products being in one supermarket at one time for dispatch at the same moment.

Sainsburys do not stack loads of gaming wear in their shops... Simple as.

Your chances of getting the deal is as much as Sainsburys stock in your local supermarket...... Which is pretty much zero...

My crystal ball was not far wrong!

ROFL :laughing:

Well I've just checked my card,I now have a pending debit for approx £330,which I'm thinking must be full price for the console plus the cost of my groceries which they didn't even bother to turn up with,

Totally unbelievable!

So I'm now down that money until they get around to refunding,no groceries,and no milk for my breakfast in the morning LOL. Seriously though,it is a disgrace

ordered Sunday confirmation due to be collected today called last night on the of chance it was in was told it's in transit, thought I would check before driving over tonight to collect lucky I did as I was told that due to overwhelming demand they have no stock and as they don't know when they will be getting more stock in they have cancelled my order, can't complain about the order being cancelled it was worth a punt but what **** me off is lying through their teeth rather than admit they f**ked up and the **** poor customer service on hold for 28mins on their customer service number wanted to check I haven't been charged as when order went through it went to my bank which said transaction had been authorised they may have saved themselves some money by not honouring but they have managed to **** off loads off people with Sh*t customer service

Just got mine delivered - only U4 and DEMD while the console and NMS were out of stock. Managed to get through to someone at customer service who confirmed there are no consoles left, so will prob return them for a full refund. Such a shame :disappointed:

Take off eBay and PayPal fees of about 13% and there's no profit left.

The crazy thing is Shopto are selling via Ebay & Direct through their website Brand New 500GB PS4 with 1 year warranty, Uncharted and No Mans Sky plus free P&P for £249, so who in their right mind is going to pay anything more than this price from someone who will not provide a warranty / receipt for 1 extra game which you can pick up for around £25, realistically anyone who bought this to sell on is unlikely to get more than £250.

True, but if you were just looking for a way to get a standard 500GB PS4, this deal would get it for you at about £125 brand new if you sell the 3 games (which I imagine would be a very decent price even in the time after the new PS4 models have been released)

I mean yeah but I was gonna pay £250 just for a console and this way I saved £50 and got 3 games and the only difference between them is a few small things

In fairness it's about to be replaced with new tech, many have simply dodged a bullet.

4k will be everywhere next year, except on the c chassis.

Update: Mine got honored today after getting the refund of £77.89, so final price is £203.1

Thank you!

It's on this link during working hours http://help.sainsburys.co.uk/help/

Mine didn't show so I live chatted them and apparently it was cancelled due to lack of stock. Ah well.

Where is their webchat?

I ordered mine yesterday for delivery today 5-6pm. No delivery, rang Customer Services and was told that EVERYONE who had ordered the PS4 had received a bulk email saying the orders had been cancelled *COUGH*
I told him I'd had no email and he claimed I had DEFINITELY been emailed, it was probably in my spam folder *COUGH*.
Just to top the customer service experience off he said he'd refunded me the £20 voucher that I had used on an order they didn't deliver. Then he put the phone down on me.
Top job :wink:

Hhhmmmm see I was told that the promotion was online only not in store

Mine never came never heard from them so spoke to customer service on web chat who said was out of stock but gave me a £20 voucher so not too bad ended up getting the new Xbox controller for 25 using the voucher

Had the delivery guy turn up with just the games and no console says they must of sold out i had to turn him away as that would of cost over £100 just for games. Where do i stand if they took my order.

Hmm, wouldn't have minded a cancellation of my order or increase in price when the delivery came so I can just return it, but downright ignoring the allocated delivery time with no contact or update - that's really poor service, even worse for those who ordered groceries with their orders as well :/

I got this email when I complained.

Thanks for taking the time to get in touch.

I’m disappointed the some of the items you ordered were unavailable and other were charged at full price. I’m sorry for the inconvenience caused as it was such a sought after offer.

Unfortunately as the full bundle was unavailable you’ve been charged individually for the Uncharted and Deus Ex Mankind games.

I’m sure you’re aware that all products are subject to availability and we received a mass amount of orders for this product. Along with this the promotion could’ve been bought instore and therefore we’ve sold out of console and several games.

We’re unsure of when the PS4 consoles will be back instock and this promotion has now been removed from the website and the promotion has ended.

If you’d like to return the games you received at full prices you can do so within 28 days of delivery. Just take your items and receipt along to one of our Customer Service Desks along with your receipt and they’ll be happy to help.

We appreciate the time you’ve taken to contact us and we look forward to seeing you online again soon.

Kind regards,

Marti Adair | Sainsbury's Online

That's why you do collection in person (Or I do). Not worth the hassle/potential to be scammed and avoids the fees. Those that did miss out could pick up the bundle from others for £240 if they are willing to collect in person, which isn't crazy IMHO.

Meant petrol, well done on spotting the mistake!

after fees, postage, time, energy, possibility of getting scammed by a buyer..it's hardly worth it

I had ordered groceries as well as the PS4,delivery slot came and went this afternoon....delivery driver just didn't show up at all.

That's really not on. OK I wasn't really expecting the PS4,but they still should have delivered the groceries and made their excuses for the other missing items,but nope,just no show nor any contact,

I rang them,they said I should have received an email yesterday,plus another this morning regarding cancellation of the playstation,I did not receive any emails nor texts,

The store rang me later,said they couldn't contact their delivery driver to check if he had just been delayed with the groceries and would be bringing them later,but they agreed it was strange if the groceries were cancelled too, so apparently they're looking into that tomorrow with the online delivery manager,

They did give me a £10 evoucher off my next order,but I don't think that's good enough. I told them I had been depending on that food delivery for dinner tonight and had been let down at the last minute and had to make do with a take away instead,

Will see what they have to say tomorrow

sainsburys really are one of these companies that are ****..... i had issues where they cancelled my ps4 and because my shopping that i added with it was under gbp40 they charged me delivery cost. I then emailed them and they replied that its quite clear on there website if i order under 40.00 then i have to pay 5.00. wrote back to this numpty read my original email and look at the order before you reply, they didnt give me an option.

Good for them :smiley: Seeing an opportunity and earning profit that will likely be recycled into the local economy. I don't think anyone should hold a grudge unless perhaps somebody hoards 10 of these and stops anybody else getting the deal. If you got the PS4, it's up to you whether to profit or use the item.

I went for the profit but I don't blame you either if you were to use the PS4 instead.

P.S. Their mark-up is much higher than mine so they may struggle to shift at that price.
P.S.S. For others doing similar, remember you can't profit on HUKD so don't sell on here.

You are joking..... Aint yah??

Maybe we should all write to Martin Lewis and see if he can do anything to help or set up an online petition if anyone knows how to do that?

where were you on patrol?

hopefully you weren't on duty during your visit to Sainsburys

Mines is due for delivery Thursday and no cancelation email as yet.

Another Ebay listing here

Just been into store, got a refund for the difference so got it for £203.01 plus a £70 Sainsbury's 'goodwill' voucher!

i didnt order it but i rang up to complain anyway and they are sending me a £20 gift card :smiley:

Are you in the police force?

I went to the Newbury Park store yesterday at 17:30 to pickup my click and collect order. Wasted my time and patrol as the order was not there and customer service could not located the order number despite having the email confirmation.

I wrote an email to customer service with my complaint, received a £25 e-voucher with a 2 year expiry date.

Did you have to haggle to lower the price or did they just offer you straight out because of the missing game?

I got a call on Monday and they said they had no stock and is there some kind of offer going on. Anyway, the guy said he would get more stock on Tuesday so I should amend my order for Wednesday. Should I cancel my order or wait to see if I get it tomorrow?

ordered sunday evening around 10pm.. received a text saying the order was cancelled. phoned customer service and was told there was told firstly that each store only had a certain amount of ps4 for the deal... and that at my local store was completely out of stock. phoned the local store to be told that all the items i had ordered were in stock.. lol phoned back up and was told that the deal had been pulled and they didnt know the reason? i asked if they could just be honest and explain why they were lying and making up bullhit excuses.. and was informed that nothing could be done about it and if i wanted the out of stock items i could go to the store and buy them there hahaha idiots !!

I didn't get mine, oh well. Win some, lose some.

Mine arrived with one game short, got the console, no mans sky and uncharted for 194

​after being told time after time they had no stock (even though they did) have just been told they have no stock at that price.Customer service is shocking.

Ordered mine yesterday morning should have been here between 5-6pm no show, called the call Centre was told sainsburys made an error with price and that my order had been cancelled no call , text or email to tell me , he then said there was stock available at my local store and I could pay £280.00 for it I said I had ordered it at £203.01 so when they say they are out of stock they are not they just don't want to honor the deal, it took 15mins to get through to them , well done sainsburys customer service is crap

and they can shove the offer right up their ****

They are lying then because I went in store today and it had the selected products had the multibuy tag things like they had online

Phoned customer services telling them I opened it before realising the price on the receipt was significantly different, and after speaking to the store they agreed it could be returned opened l.

cancelled, rejected. they havent taken any money out of my account though got a phone call

No other Supermarket can manage live online data of store stock.

Loving all the negative comments.

Already done :wink:

Send them an offer

This is a PR disaster for Sainsburys. If its online systems are so inefficiently connected to it's stock control, then it should not be selling online. Worse, it has allowed customers to be treated badly though its own poor internal systems. I have received neither a email telling me that the order is cancelled or the item. A call to customer services was what it took. Shame on you Sainsburys. Cock-ups like this are preventable. Instead, it has allowed its staff's time to be massively wasted and done nothing but a disservice to itself.

Playstation 4 PS4 500gb Console, No Mans Sky, Uncharted 4, 365 Bundle on Ebay for £400

Hmmm... no thanks, lol

Well ordered Monday for £203.01, delivered Tuesday @£280.99, called customer services who said I would be rung today at 10am, obviously nobody rang so I rang them at 1pm to be basically I had to keep at the higher price or return for refund, no compensation or anything offered. Went to local store who didn't seem to know anything about it & after speaking to various managers I was refunded £77.98 to bring the total cost down to the £203.01 :smiley: not sure how to post refund receipt as proof?

How about this, Sainsburys (Argos) who are now one of the biggest retailers in the UK contact Sony and explain what has happened, then Sony knowing that new models are about to launch agree with sainsburys to offload the products at the prices advertised or as close as say £230 (before the first time customer discount), sainsburys contact all those who have been let down and give them the revised offer, I guess many would take it up, sainsburys gain lots of new customers, good publicity doing the right thing, Sony offload a load of older models, Sony and sainsburys lose nothing...win win....wait for the email guys.

I've not checked my bank yet...time to log on!

Nothing there yet! Pending transaction (for the £290) hasn't hit yet...

i appreciate they've probably been inundated but damn, arent these supposed to be one of the biggest consumer companies in the uk.

i collected mine yesterday morning for £203.

today my bank reads like this, oldest transaction first.

refunded 94.98
refunded 259.00
taken out 300.99
taken out 239.00

i literally have no idea whats going on lol. but as of right now, ive paid 186.01 for the deal.

just to add, i sadly think that the days of the painless monster deals are gone. i still have issues with HP over the laptops. now this.

Do you have a link? Is it still active. Thx

So have most people traded in the games? What was your best price?

They seem to be quite inconsistent, I ordered mine yesterday afternoon around 3pm. Full bundle arrived just there but delivery note said additional £11.48, delivery driver said they substituted No Man's Sky for Tom Clancy's : The Division due to stock reasons??? I'd say that's a result so £214.49 and more likely a better game anyway.......

Lass that phoned me said to re-order on Weds when they get more stock in... Doubt the same offer will be on, though!

Well mine didnt turn up, rang customer care....Didnt have a clue what was going on.........Customer service skills of a GOLF BALL...........

Basically said the demand was too great and they had no idea what was going on. They couldn't keep track of the stock! ********!!!

Never gonna buy anything from them again...........IDIOTS!!!

They treat their customers like dog ****!

mine all arrived at 3:20 today everything was as ordered but they have tried to bill me £280.99 I contacted customer services and they advised me to reject the order. They said the revised offer is out tomorrow and he said they were planning on contacting everyone who has been let down.
I won't hold my breath.

Ordered mine at 11:30 on Sunday night for collection this morning at 11am. Had an email saying my order was cancelled as there were no PS4s in stock last night at around 10:30, then received a text this morning at 08:30 saying again that my order was cancelled. Fair enough I thought, no harm and all that and went on with my day. Had a missed call at 1pm from Sainsbury's asking me to call them, when I did they told me my order was waiting. I told them I'd received the email/texts and they said it had been sent out to most people irrespective of stock.

Went down to the store (Mansfield) to pick it up and there was the console with the 3 games except the receipt was £280. Showed them my order that said £203 and they assured me the difference would be refunded and I could call customer services to double check - which I did from the store. Customer services tell me they won't be refunding anything and that was the price (£280) I'd be paying.

So, off to in-store customer services to speak to the girl who assured me I'd get the refunded difference. She took down the two amounts, said she'd speak to the store manager and get the difference refunded to me and she'd call to confirm she'd done it. Left, 20 minutes later and a call from the girl saying the refund had been authorised and the money would be back in my account within 7 working days.

Funny thing, I haven't been charged for anything yet.

Thanks, I assumed you mean u ordered Sunday night. Did anyone order after midnight and still receive their orders?

For the people that actually received their orders, what time did you complete your order? Wondered if ther was a cut off time when they stopped accepting orders. Thanks

I tried to take the games back to get them refunded at full price, i..e £46.99 and they couldn't do it. She tried hard to sort it but said I would have to bring the whole bundle back for them to be scanned. Then she said the promo had expired and was no longer on and it would be difficult. Then spoke to someone else .Then said the last thing she could do was phone the customer care line. I said not to bother and I'd keep them. I'll keep Uncharted 4 but might sell the other 2.

Mine is due between 4-5, Ive had a look at my order online and its all still there, but when I looked at my order on the app it only has the 3 games....No money has been taken yet...see what happens, if anything

I got a message today saying thank you for ordering from Sainsburys we look forward to delivering your goods tommorow and I ordered it on Monday morning any good signs?

Voicemail left 30 mins before collection saying they have no console. Just been into store have loads of 500gb consoles but not the offer ones. What was the eanon the ones that were part of the offer

no delivery as promised today 3/4 = called customer services, "sorry this offer has been pulled Sir" it was a glitch and we cannot offer it at this price, when questioned about others having ordered and received the deal, "they will be charged full price Sir" interesting :/

Mine has been delivered with all games, but charged £287, will see what happens when I call customer services

Delivery was booked for 1-2pm today, ended up calling at 3 to be told, it was cancelled and asked me "did you not get your cancellation text and email?"

Err, why am I calling you to ask where my order is if you've emailed and texted me? Terrible customer service.

Order still active on the website. Utter idiots.

Got a call from Sainsbury's Taunton saying that they were out of stock and didn't receive the last stock they were expecting, so I won't be getting the PlayStation today as I'd booked, but they will call back when it's in stock again.

Perhaps they're getting the new slimline version of the PS4 to replace the old version already?

The dude also said that he rang around the other stores and they were all out of stock too and he couldn't find an explanation for it. The HUKD effect.

So got delivery, but like many others got charged £280. Just spoke to customer services and they offered £30 voucher off my next shop... Gonna get them to collect for a refund... how annoying!

yup as suspected driver didn't show up, ah well glitches are always pot luck anyways :smile: did manage to get a Harrods glitch honored though :smiley: picked up a £260 Michael Kors bag for £94!

On the phone to them now. Delivery should have been between 2pm-3pm. They are calling the store to query...

Edit: They are now phoning the driver.

No money taken , no email or call , order stile showing up online deliver slot 3-4

Just got a call from very nice Sainsbury's chap saying that there was a problem with the games bundle and he had been told to call and let me know they had to cancel my order and he wanted to save me a journey. Can't really complain.

Full order was delivered this morning at the higher price of 284.99, went to the store to query it and they refunded the difference as my order should not of been dispatched. Guess I got lucky.

voicemail left by Sainsbury informing me they can't fulfill my order.

Cheers, thats brill, at least I wont be chasing £300-400 in refund if they try and charge and Ill then have an indication if I would be getting one or not.

Thanks - sorry to hear about the rejected delivery, though not sure why the higher ups at Sainsbury don't just cancel all orders relating to this deal rather than wasting their customers' and employees' time, I mean who wants to pay for incomplete orders for a higher price than they were expecting?

I just got my text regarding deleivery tomorrow. Will have to see what turns up.

OT: I've moved just enough in the account to cover the 206, cant afford much more this month. What happens if they attempt to charge full price, do I incur bank charges (Natwest)?

Mine delivered only uncharted 4 so rejected as well.

At this point - reading about all the cancellations - I don't expect to get anything at the end of my transaction, but seeing as I can't cancel my order online anymore I'm just interested to see how things play out tonight :P

For anyone who opted for home delivery and rejected the order at the door for altered price or missing items, did you get a refund from Sainsbury automatically, or did you have to call their customer services before that happened?

They delivered me Deus Ex only... Rejected delivery. Was worth a try.

still being told the stock in store was a different black ps4 500gb,but no one can say what the difference is.Still waiting for a call back from a customer service manager,have turned down £20.

2809 heat :smile: shame you cant change your mind....

Lol its expired and not being honored and its still going up :laughing:

No Phone call or email... went past the delivery time and I called 0800 customer services. "Head Office have pulled that offer" was the reason I was given. No PS4 for me. (Belfast N.I.)

whatever happens, i think sainsbury's have been made to look pretty stupid over this. and someone will get into a lot of trouble. and after all the angst and wasted time they have caused customers i hope it's cost them a lot of money as well. "PRAT'S"

I receive a call an hour ago from my local Sainsbury and been advised that my order cannot be completed because it's out of stock.
I've asked if there is any alternative for me right now because I've already promised it to my boy. The guy on the phone suggested that he can call another store to check the stock.
He did that and called me back to say that I can collect my order in person from another store nearby but because the promotion ended last night I will be charged £300 for the full order.
The items are reserved for me to collect before the end of today.
He didn't mention anything about the glitch.
Is it worh me going there and demand lower price?

2-3pm slot for today, no cancellation email nor call and payment has not been taken yet..I guess that means I won't be getting the deal lol

I know I'm a bit late to party and I'm aware of the stock issues but is the glitch still available to order ?

No monies taken from my account as of yet. I received the ps4 yesterday along with an email informing me my order had been cancelled. There is only one pending transaction on my account and that's for another purchase on the same day

Yeah it will pretty much cover the price of cod so I'm happy with that, just wanted shot of them as prices are dropping

£284 debited from my account this morning, deliver slot was 12pm to 1pm, no notification that the order was cancelled but no delivery either so ive been charged full price but no ps4 or games!! lol

My money was on the brain dead chimp.

my order is stile showing for 3-4 today no money taken or email or call yet

cancelled but my understanding is that they have not realized yet about the glitch. Reason for cancellation is because of no stock.

Just received a phone call from my nearest branch to say the order has been cancelled due to not being in stock, and no monies will be taken out of my account. The exciting wait is all over :disappointed:

They also informed me a notice is going up online, technical error all orders cancelled.

Order cancelled, no stock available in Swansea (Store closed for refurb) But it was ordered from nearest store Pontypridd, NO STOCK. Well, was worth a try! Cheers OP

Just traded in the games for £64 credit at Game x

I did not do anything in the shop told me this.
203.1-46.99=156.11 for ps4 So far

This game is not offers . you can give back

0800 328 1700

Had a delivery booked for 2pm today. Driver called at midday to let me know that he only has the console on the van, none of the games. He was kind enough to apologise and let me know that I could go out if I wanted to cancel and he wouldn't even worry about trying to deliver. So - I didn't get the deal, but I can't complain about the customer service. Very good.

Went to collect mine and was told they had cancelled all the orders. Woman said that there were loads of angry people turning up who had travelled quite far.

​the 0800 one on the receipt

Right at the end of my slot I got a knock on a the door..... Was a delivery for my neighbour :man:

Voicemail left 30 mins before collection saying they have no console. Just been into store have loads of 500gb consoles but not the offer ones. What was the eanon the ones that were part of the offer

Voicemail left 30 mins before collection saying they have no console. Just been into store have loads of 500gb consoles but not the offer ones. What was the eanon the ones that were part of the offer

I've had an email to say they processed my refund. Looks like they've refunded me an extra £20, which was the voucher. Bonus!

okay so they've charged me £285.99 but it arrived with all the games. I went on customer service and they said they can not refund the extra that I paid and not even give store credit. the store they got he stock from is far from me so I cant really return it, what can I do?

Like many others I turned up at the click and collect this morning to be told order had been cancelled, although I received no email or phone call to say that it had been cancelled. Phoned head office who are sending me a £15 gift card in the post as a gesture of good will.

Just been into the Nantwich store for click and collect at 9am, order had not been cancelled but when i got there, they gave me a receipt for £280. I queried that with the collect guy and he called his manager to come over. The manager said he had called head office and he was told not to honour the deal, and there was "no way in a million years" he could let me have it at the £203 cost. As a gesture of good will he said he would offer me a £20 voucher, but couldn't let me take the £203 offer :disappointed:

​Snap

​I got some groceries with my order but the total debited is the exact total of what the receipt said that came with the delivery note. So I was charged £203.01 for the bundle.

I already traded deus ex and uncharted 4 in at CEX yesterday. I got £44 for the pair (the price dropped today) which I'm happy with. May have got more returning them to store but I'd get bad karma with my luck lol.

Just managed to get the last one!!

Hey cheers for that. Does the amount debited from your account add up to £203 ? Just concerned they might suddenly change it to a higher amount like has happened for some people with online orders.

EDIT: Also, are you going to try to take back any of the games to attempt £46.99 refund?

I highly doubt I will get mine but guess I will find out later this evening.
My friend is also expecting delivery this afternoon...

I just got call five minutes ago telling me they have cancelled my click and collect as one of the games isn't in stock.

Just checked website and ps4 console on it's own has been removed.

I just got the email saying they were sorry to inform me that due to high demand we've been unable to fulfill your order etc. But the thing is, I got the deal yesterday morning. So I'm now wondering if they are going to even charge me. Nothing has come out of my account yet. I did click and collect. I assume it will take a few days? I wonder if the right amount will come out as some people had the price go up. On my receipt it says £203 and basically I got the deal.

Is it worth keeping no mans sky? Reviews look quite bad. Deus Ex is mixed. Uncharted 4 has best reviews but I've never played any of the previous games so not sure it matters?

:o)

Last hour of the 'dream'. My 1 hour delivery slot just commenced, no cancellation received and no money taken.

Cancelled my order after a confusing conversation with customer service basically not telling me whether my local branch had it in stock or not and how the price may differ from what I was quoted / printed out on confirmation of order (£203)

got a email like everyone else, i'm not too bothered tbh but I did order other shopping with it because i was getting free delivery, but as I didn't get the PS4 they have charged me £5.00 for the delivery. My wife rejected it at the door. So now I 've emailed them about refunding the deliveyr cost too

Phoned up after they took £326.98 on my card and they said they could only offer me this at store price as there had been a mistake online. Guess no PSVR for me :'(

Thanks :smile: Im near Diss not not much hope! Lol

Can anyone who actually got this deal confirm the barcode on the ps4 box?

Delivery this morning only 1 game, told the mrs i would have to pay full price as it wasnt part of the deal. The wife tuerned round and told him i wouldnt have anything to play it on lol take it back

Cancelled mine today... :disappointed:

Ordered on Sunday night for Delivery on Tuesday afternoon. Got a called this morning saying it has been cancelled :disappointed:

Delievery due at 8am to 9am, but no order, rang up and the lady rang the local store to tell me they had no PS4's in stock, i had a confirmation email and text last night and all looked promising, this morning i had no phone call or text to say it had been cancelled, so when i called the lady apoligised and said there was nothing she could do, oh well

delivery booked between 9am -10am and no one turned up. just on the phone to customer care now as i have had no cancellation email or phone call and the order is still showing on the website.

Cough. Just popping out guys. :wink:

Yeah I'm in Long Stratton, nearest C&C was Bury or North Walsham so had to go for delivery. Good luck dude, hope you get it!

You may as well give it a try!

Ps4 no mans sky return today to Sainsbury's for 46.99 :smile:

Anyone from NI had any luck?

crayford has loads of ps4 500gb but not the offer ones i have been told. Had a lengthy chat to customer services,their manager was confused why i had my order cancelled due to no stock of the console.im awaiting a reply.

Got the email midnight last night cancelling my delivery order due to the popularity of the deal, there was no stock left. Got a phone call 7am this morning from Thetford branch saying they wouldn't be delivering today as there was a pricing glitch but I could have it still for full price...quick call to Norwich branch as well and they have stock! Annoying I couldn't select a delivery slot yesterday.

Already have a PS4, would've been nice to have a fresh one. Glad those who got one did though.

No email or text and no delivery, looks like its dead in the water, the moral of this story is unless you took part in the glitch within the first hour of it being posted don't bother taking part.

Deus Ex now down to £18 cash £26 exchange at CEX :disappointed:

supposed to come from 8-9am today. Not had any phone call or anything but had a confirmation email and text last night,

anyone know what number to call to cancel?

just had a call about cancellation out of stock. oh well was worth a shot

Got a phone call at 7am this morning from a Scottish woman who rudely said they had cancelled my account and my order! (And said they had no PS4 Stock anyway) What did I do wrong?!!!

Sure enough I tried to log in and it said "sorry this account is not active" Cheeky B***stds

I'm due to collect mine at 11.30am today and not heard anything via e-mail or phone and my order is still open on the website.

just got off the phone to customer care, the delivery didnt show up and the customer care said that they cancelled it due to no stock, but i didnt receive a email or call saying so, so i said it was very inconveinent for me has had to wait in etc and asked them what they would do and they offer to give me the £20 e voucher back on my account and an extra £10 on top, the voucher is valid for 2 years. ah well at least got something

Voicemail left 30 mins before collection saying they have no console. Just been into store have loads of 500gb consoles but not the offer ones. What was the eanon the ones that were part of the offer

Ended up cancelling my order, didn't really need a PS4 and would save the driver a trip if they were just going to charge me full price anyway.

Good to see a few were honoured though.

Had mine arranged for collection tonight - phoned me up this morning. No console in stock, do you still want the games?...

Just managed to get onto sainsburys website, my order is still showing for collection today. No email or phone call, but also no money taken from my account! Guess I will have to wait and see, but not holding my breath.

Received text yesterday to confirm delivery, yet today had an email to say it's been cancelled due to no stock. Lol was worth a try :smiley:

Just had the phone call 20 mins before the end of the delivery slot to cancel as out of stock of consoles. Oh well worth a shot. (Stourbridge, West Mids)

not by a chance that many of the people working there are a bunch of idiots. If the common sense, especially in a situation like this, cannot be used it means they are idiots of the first degree.

Well I'll know at 5pm after I dash home from work if I got lucky, not holding my breath. Good luck to any others yet to get delivery !

Edit - no cancellation email, no money taken at 9am, substitution was on. Wait is killing me !

If I refuse an order at the door are they gonna refund me automatically or I have to call them to get a refund?

Just got a cancellation email but mine was delivered yesterday x

Email confirming cancellation!! :disappointed:

Congrats to those who got it!

Got a call at 7am saying out of stock don't bother collecting, Broadcut store in Fareham.

Got an email saying my order was cancelled. Oh well, worth a try. Well done to those who succeeded!

Yep!! just got 2 games at the full price.

Had cancellation call this morning - does anyone know if in-store if you buy the three games and PS4 does it also come up as £223.01? If so that's ok as I've got Nectar point coupons and money off so still a good deal - if I can find a store with stock that is!!

Just checked my bank account I have been charged
13 SEP 2016 SAINSBURY'S ONLINE-GOL £92.98 lets see what I get?

No email or text to say its been cancelled and delivery due within the next 20 mins, I wish I hadnt read these horror stories now, but as they say at Lottery HQ " You got to be in it to win it! ".

Well the delivery guy turned up with just 2 games, no ps4 or unchartered 4. Even he said I doubt you want this order now lol. Shane Mondays delivery slot was not available. And click and collect as 50 miles away

Got an email saying my order was cancelled. Oh well, worth a try. Well done to those who succeeded!

If I accept the delivery, can I then get a refund in store if payment is higher than 203

I've had 287 charged to card with delivery due imminently. So looks like i'll be turning away at delivery. Would have been incredible had it gone through. But clearly Sainsburys have noticed the error! :smiley:

no call to cancel yet,due to collect in an hour

edit: can see that I cannot amend my order anymore, means that money is been taken out and going to be delivered today

Ok thank you, will accept delivery and see what customer services say, as the email people are getting say the offer was very popular and not an error, although we all believe it was an error.

Hmmm. So the PS4 1TB sweet spot is £200. This is a 500Gb that rolls in at around £160 minus the games. I would say that is what it's worth, not amazing, but it's fair value. The slim is out on Friday. Stores will soon be dumping the old stock, more so towards November when the pro is released - so we may expect to see a lot more of these £200/1TB £160/500Gb offers coming up. I wouldn't sweat it if you missed out. I am pretty sure we are weeks away from this being a common price point for the original models.

£287 has been taken from my card and expected delivery between 730/830, from others experience what is likely bring delivered if £287 has been taken

Update: Refused delivery yesterday 9am as only came with one game for 290.99 (ticked no subs thinking any would invalidate the offer), after reading that people who had requested substitutes still got the bundle price with different versions of the games when collecting in store I reordered for collection with a relatives details (dont do collect in store on my account for some reason) for 8-9am today. This morning I see they have taken £327.98 from my card instead of £203.01 so I guess that didnt work, not sure if ill go to the store to see if I can get a full refund then maybe find games on the shelf and rebuy I think all the online orders for London come from Holborn EC1 so maybe they have the games in local stores. How did this work out for people trying it yesterday?

Yes the delivery guy said sorry a few times but I told him it was fine, it wasn't his fault. I wasn't too upset as I knew it was a glitch & there was a chance it wouldn't happen.

I also got the email late last night saying that it was out of stock & couldn't fulfil my order. Guess the guy who came to my door with a PS4 last night was a dream. Why don't they just tell me it was a glitch like the delivery guy but as always they lie about it which I hate. I will send a complained email mainly because it was the first time I made an online order with them & I used the code which I can no longer use since that will count as a order.

Just had a cancellation email. Apparently no stock, would be interesting to see if there's any at my local store this morning.

Somethings not right, trying to login to sainsburys.co.uk and getting...
"We're sorry…
Our website is temporarily unavailable.
Please come back at 6am when we will be back up and running."
... but it's almost 7am!

Sainsbury website is down so i can't check the order, but no money has left my bank account so guess its been cancelled like many others....without notification.

"Dear Customer

We are aware that you recently placed an order including an offer on a PS4 bundle. We are sorry to inform you that due to the high demand of these products, we’ve been unable to fulfil your order.

This promotion has proved very popular and sold out. Due to the lack of availability, we have been unable to fulfill your order of this item.

We would like to thank you for your interest in shopping online with us, and would like to further apologise again for any inconvenience caused.

Sainsbury’s Online“

Btw no payment taken yet on my credit card and there is no pending transaction or hold up fund.

Haven't received the Cancellation email but will call tomorrow to cancel the order

Does this mean I am getting substitute? Should I call up and cancel the order?

Got the cancellation email but my order is still active on the website. Delivery slot is 8:30-9:30am so I'll find out one way or another in the morning.

I didn't get a cancellation email for delivery tomorrow 7:30-8:30am. Does that mean mine is going ahead?

ordered 3hrs after first post. Got cancellation email 30 mins ago.

I've had that email. And I picked my order up this morning.

We are aware that you recently placed an order including an offer on a PS4 bundle. We are sorry to inform you that due to the high demand of these products, we will be unable to fulfil your order.
This promotion has proved very popular and sold out. Due to the lack of availability, we have been unable to fulfill your order of this item.

We would like to thank you for your interest in shopping online with us, and would like to further apologise again for any inconvenience caused.

Sainsbury’s Online

Just got this:

"Dear Customer
 
We are aware that you recently placed an order including an offer on a PS4 bundle. We are sorry to inform you that due to the high demand of these products, we’ve been unable to fulfil your order. 

This promotion has proved very popular and sold out. Due to the lack of availability, we have been unable to fulfill your order of this item.

We would like to thank you for your interest in shopping online with us, and would like to further apologise again for any inconvenience caused.

Sainsbury’s Online“

The irony being I read it on the very PS4 they are meant to be canceling. Picked mine up this morning :sunglasses:

Thanks OP for posting. We love the game and live in hope.

got the same email "unable to fulfil"... even though I have collected in the morning.

got the cancellation email tonight also, saying high demand. fair enough

Whilst a good deal, for those who missed it, i wouldnt get too upset. Once the PS4 pro and slim come out these are likely to be sold off just as cheap as in this deal. I mean Shopto have it with two of these games for £250 as their standard price right now. Come black friday and the run up to Christmas £200 ps4 bundles will be the norm.

got an email unable to fulfil your order due to high demand - all orders gone from my order page :disappointed:

I give the game back to sainsburys I think so :smile:

So the delivery guy said that I would be getting charged the full amount so I had two choices take it & try to sort it out with customer service (after paying full price) or refuse to take it. I refused. He said it was a nation wide glitch & they have all been told to tell everyone what I was told. It's was his third return of the night.

Everyone who has already got it check you're bank because you may have got charged the full price. I couldn't be bothered with the fight to try & maybe get it for the cheaper price but good luck to anyone who wants to give it ago.

got one on order for tomorrow 3-4 shod i cancel or just leave it ?

PS4 I meant obviously! (been a long day)

Well my visit to Crayford store proved interesting. Parked up to Collect and the guy had the PS4, Uncharted and No Man's Sky in the van but Deus Ex was unavailable and they subbed it out for.... Battlefield Hardline! A £14.99 game.... (despite checking the box no subs online last night).

So the total my card was charged was £243.99 (less £30 in e-coupons; £20 for the deal plus I had an additional £10 e-coupon from before). I took it into the store and the lady checked if they had Deus Ex but no... (I checked the shelves later on and the box for Deus Ex was on display!!!). I decided to get a refund in the end since she could only refund me £14.99 for the unwanted game that would leave it not much of a deal to be had.

Funny thing is that the guy in the van had the exact same order for someone else to pick up and they had Deus Ex subbed out for Hardline.

Anyway nothing ventured, nothing gained as they say. I got some grocery shopping done but I will complain to Sainsbury's since I had requested for no subs and they subbed it...

Oh well there goes another theory of mine :wink:

Had mine turn up this evening.

It looks like if they substituted or couldnt fill the order for one of the games you got charged full price - and if they had it all in stock your order was either cancelled or for a few honored - Thats my theory feel free to prove me wrong :wink:

I just got my Ps4 :smiley:

I placed an order today for delivery tomorrow night. Not hopeful but I shall see

Had another for collection, cancelled for now. Shall be patient for sales come Xmas

I called up on behalf of my cousin and was told to wait until tomorrow as it was being discussed higher up, so there might be hope for those who had them delivered today.

erm wondering whether to cancel my order, ordered online for 9am tomorrow as there were no slots for monday. seems a lot of agro and im in agreement that the price will drop and ive bought this as crimbo present for my three daughters so its going to sit in a cupboard. Still im still wondering whether id be a lucky one and get it at that price.

good comeback!!

Good point....I'm moving to carrots

Sainsbury's customer service staff right now (I'm on hold)

Negative to Positive results ratio seems to be tipping so with mine not due to be delivered until tomorrow evening I have decided to cancel.

I am thinking of adopting this supermarket online business model though so will be selling ps4s for £2 on my site however stock is extremely limited and I may substitute for a £180 potato....you are of course welcome to ask for a refund if this happens however it will sit in my account for 7 days gaining interest while you get it sorted and we process it...completely legit it seems :P

here in northern Ireland, placed my order last night for delivery today, 8-9 slot. just arrived! the driver forgot my receipt, do I need that for anything?

many thanks op and good luck to those who ordered

Sainsbury's are awful. end of.

Mine just arrived. Many thanks OP.

Anyone in Northern Ireland had any luck? Placed my order after half 3 today. Not getting high hopes, worth a go though!

You should see some performance improvements, more consistent frame rates and textures.

I can't even login into my account, says my email is not recognised, even though they have emailed and text me, looks like my account has been deleted!

there will be a price drop soon and these games will be 5 pounds to buy! save ya cash

I've just paid for this deal, cost me £208 with delivery for tomorrow 9am-10am.
If you read the small print the deal is legit, but it's store specific. So my store is doing the deal, but others aren't!
Got all my confirmation so should be with me in the morning.

just log in to your sainsburys account and cancel order instead of ringing which is closed

love the fact an obvious mistake causes so much outrage, how dare they not give you a cheap product :smiley:

Ordered this morning coming tomorrow.

I've just been in store and had the items in my hand the manager said she can't put the items through at that price, i have proof of the price and proof that the deal is an in store deal and she still won't put i through so I'm going to have to call head office tomorrow and get it sorted

I just rang the call centre and cancelled. They have said they have ran out of stock and will not be honouring ANY purchases.

Ring 08457300175 to cancel yours and avoid the **** effort it will take to get your refunds if you leave it until the supposed delivery day.

Charged full price in Cardiff for delivery. Replaced 2 games. £372 but £20 discount did come off

the guy was waiting in a click and collect van in the car park. to be honest i wasn't expecting them to honour it.

Well done to those who got this deal. :smile:

i picked mine up today... one happy customer

Consider avoiding this.

I ordered yesterday for 5.30pm delivery. Didn't turn up so called my local store and the assistant manager said that my account was cancelled, I was "more than likely committing fraud" and I won't be getting my order. After questioning what she said she got heated and hung up. Called customer services who explained that the order was out of stock in store so my order was cancelled (the store should of informed me of this).
The deal has been removed due to running out of stock of ps4's but is still live on their system until the 20th of September.

Complaint has been raised regarding the local sainsbury's doorknob, I'm not usually one to complain but the level of customer service recieved from sainsbury's Peterborough was atrocious.

£200-£203 is probably the normal price for these in a month or two.
with release of the slim which will be replacing these and the more premium Pro,it's only natural for the original to fade out slowly and we are more than likely to see huge price drops for remaining stock of the original.

well after a while i managed to register online with them on my phone, because the laptop was having none of it. when i did order the price came up as £228 with delivery because it wouldn't accept the e voucher?. i got a call a few hours later saying that my order had been cancelled (cannock branch) and she was very sorry. i told her that that just didn't cut it. so i have emailed them and told them in no uncertain terms what i think of their customer care policy. i would urge anyone that has gone through the same to do so as well. i think they should pay for their incompetence.to be honest i am not that bothered about losing out. because when the new ps4 pro comes out i think there will be a glut of deals

I think it counts who first ordered.
first come first served

Still I'm waiting my delivery between 9pm -10pm
They took money from the account. 203
not called me , strange

Did the same thing. Lesson learned.

Hi.I thought i would add my 2p's worth.I ordered on the Sunday night for Monday afternoon collection (Paid the £3 delivery) Looking at this thread this morning i was apprehensive i wouldn't receive it or they would charge me more and with a game less as looking at some of the posters who received it this morning that was what was happening.

Well anyway he knocks on the door on time (1pm) With the receipt showing £242 missing deus ex.... So i questioned him and he said everything looks fine (He didn't know about the offer,Not sure why lol) Anyways so i decline it as to me i was like £100 down.

Light bulb moment i thought to myself they still have the item so is it worth me trying it on with Sainsburys customer service and mentioning about the missing game and the 'wrong price' i have been charged.So she goes off to contact the delivery depot... Advises i would be called back straight away.. No callback after 5 minutes (Knew time was of the essence as the item might of been given to someone else) So as i was on the phone to her i asked for the delivery depot and called them after the 5 minutes.

So i call the delivery depot and she advises everything looks okay and the price was correct... After a bit of manipulating and advising it is my son's birthday tomorrow (which it is) She tells me she will look into it as she needs to find the missing game.Anyways she calls back around 4:30pm to advise yes all okay you can have for the £203 (Gets the £3 refund back as i went to collect it)

Now as i get into the store this guy calls me to advise of a cock-up.... So i think maybe they have changed their mind etc etc .. Nope.This is the best bit Sainsburys has given me too much money back to my account so now i have a ps4 with the 3 games for £95!!!

End of a true story :smiley:

I'd say there have been plenty of fab deals for people who wanted one, going back well over a year ago. If you've not been tempted thus far, especially given the amazing games that have already come out, it's unlikely you'll play it much. Great deal though! :smiley:
If I hadn't bought one before now I think I'd go for one of the new PS4 models, play cheap games like Witcher, Batman, Fallout 4 and by the time I'd worked my way through those, these particular offered games will be cheap as hell anyway :sunglasses:

Sorry for the slow update, head office confirmed it was a misprice this morning, and sent out a store communication at 10am to cancel orders.

Only slight benefit is they gave me a £50 gift card, for highlighting it, and as a gesture of goodwill.

Valuable lesson learnt today, when one of these too good to be true deals appears, ALWAYS go for the 8am collection. I'm such an idiot for opting for the 5-6pm delivery :disappointed:

so looks like my order placed 10 hours ago for wednesday morning delivery is gonna get cancelled...knew it was too good to be true..havnt had any confirmation yet just my order email..

I ordered just before 11pm last night with delivery (for £3) between 11:30 - 12:30 this afternoon & mine arrived. I actually received a phone call around 11:30 & assumed it would be a cancellation but was just the delivery driver who couldn't find my building (despite it being on a main road in city centre) so was actually surprised when it turned up. Although it was the Day One Edition, I didn't get the Deus Ex figure which some people seem to have got but can't say I'm too bothered about it. Can anyone confirm if you need PS+ to play any of the 3 games? I've not opened anything yet & thought best to check first.

I ordered last night for a 9.30 am collection this morning at the store. When I turned up the lady in the van said I was the was the only customer to get a PS4 due to stock shortages and that there was a woman waiting inside the store hoping I wouldn't pick my console up so she could get one. My order was however missing Uncharted 4 and Deus Ex and I was charged £290 (had some groceries too). I went into the store and told them about being overcharged and also about the missing games, the manager very kindly got me a copy of Uncharted and Deus Ex (which came with a cool little Adam Jensen figure) from the store and after a little bit of work he returned the console and No man's Sky and then redid the transaction with all three games which did come up on the till as £223 he then deducted another £20 goodwill gesture to cover my e voucher.

They then gave me £102.98 in cash to cover the over payment to my card when I left the store I realized that they should have only refunded me £82.98 so they must have refunded me my e voucher cost and also a £20 goodwill gesture. I traded in Uncharted and Deus Ex for £44 cash so I managed to get a PS4 with No Man's Sky for £140 which is a fantastic price.

I was never very confident of getting this deal as I knew it was a glitch but I kept calm and polite with the staff (which some other people this morning had not according to the click and collect van lady) and the HUKD gods were obviously smiling on me. Thanks so much to the OP for posting this glitch.

The people who would've mostly got it were the click and collect crew from this morning.

​thanks for reply mate. driver said i should have refund by end of the week. complete waste of time. :-(

Same here just come off the phone, order cancelled due to no stock, but store did not phone or email to cancel. Lucky I did not take time off to be here, bit of a joke really so well done to those who did actually get theirs. I was told the offer will be back on end of the week when they get more stock in and have credited back the £20 discount. Only thing I guess they will have fixed the glitch. All things considered I guess the saving was £50 and over the coming weeks it will probably be less as the ps4 finds its new price point of around £180, you can get 2 games and a new ps4 for less than £250 now, with a new model on the shelves it's inevitable the price is going to fall.

Delivery driver just turned up and I was charged £280.99. Refused delivery and sent it back for a refund. Damn it to hell! Driver was a really nice guy, and said that it's happening "nationwide" and he's had 3 of them today already refused. I just never seem to get these types of deals when it's been a mess up. In fairness, I genuinely wasn't hopeful, and I've not really lost anything but still annoying when others have gotten it. Oh well.

The glitch is with their stock system and not the deal.

If the order is wrong on delivery, is it best to sign for it and take it back for a refund in store, or to refuse to sign for it?

If you refuse to sign for it, what are your rights? And how do you go about getting a refund?

Picked up mine at inflated price, called customer services, they said will call me back tomorrow, hopefully I get price difference refunded or compensated, coz with the launch of slim version this is expected price for fat version, not worth inflated price

My order still shows on the website, but after calling support, Sainsburys confirmed that the order has been cancelled. Should have got a call but useless staff didn't bother it seems.

delivery driver turned up on time with all 3 ps4 games but no console and asked me if i still wanted the games which by the way were at full price and money taken from my account. i obviously said no. wild goose chase. if it is too good to be true. it prob is. he then advised me to call customer services. why?

​i envy you!

Not sure what's going on. Order before 11 yesterday for delivery 5-6pm today. No cancellation email, no text, no delivery. Nothing. Anyone in a similar position?

Half an hour until my delivery slot, no money taken from account and no phone call, won't hold my breath!! :disappointed:

Just a marker so I can read the hilarious comments soon to be posted from angry people getting cancellations :confused:

Called them at 6 (past delivery window). Rep called my local store, and then told me it's been cancelled and I should have got a call. Staff at Newbury Park are useless it seems....

Gutted I didn't go for an early delivery/collection like all the lucky ones here.

Hate it to break it to the buyers today, you have next to no chance of this offer being honoured. Good luck though!

What a crook, I rang the Sainsbury's helpline and the person contacted my local store to check stock and 'put them to one side'. They said they were all in stock and would. I then ring up my local directly myself a few hours later to be told they have none and no one called, basically being called a liar.

I'm not to worried about not getting one but that's terrible customer service!

Thanks....it worked

No longer available Playstation PS4 500GB Black Console

£259.00/unit

£259.00/ea

The driver turned up with the console but no games, said I could still have it for...... £259 :s Said, I am more than welcome to try ordering it again. It is crazy though, I would of probably took the console itself for £202 because I am been after one for a bit. Fingers crossed for a another deal half as good as this.

​I did they won't budge

Gave it a go

No consoles left now

So unsure whether to go for it or not. Have had one since release date, but might be worth selling that, and having a brand new one for warranty purposes. Shame its not a 1TB one though!

Hi, just checked my bank account and £280.99 has been taken so be interesting to see what turns up? Has anyone else been charged this amount?

Has anyone had any luck with the Stockport store?

Got it to work. had to pick a later delivery slot for tomorrow to get free delivery or they were going to charge me £5. Had to register via the app as the main site isn't working...

Go on the app on iOS, it works on there

just sent the delivery driver away. I had been charged over £280. He said he'd check with the staff when he got back to the depot but I'm not holding out much hope

This is awesome, that's the partners Xmas sorted. Thanks

That's hilarious the expect you to take 2 games

Hi there i just order one.it work very happy hot added

Sainsbury delivery driver came with only two games and nothing more. Told they ran out of the console and one more game :disappointed:
Refused the delivery.

i was having issues registering online on my laptop but worked fine on my smartphone

My delivery is tomorrow morning. Nothing cancelled, just confirmed slot. Now, we wait and see what comes! If it's a game down or charged more, it's being rejected at the door. £206 with delivery is all I am paying. And not one iota more!

Tried this but the register link on the Sainsbury's website doesn't work. Stopping new accounts from registering?

Thanks!!

I've just paid for this deal, cost me £208 with delivery for tomorrow 9am-10am.
If you read the small print the deal is legit, but it's store specific. So my store is doing the deal, but others aren't!
Got all my confirmation so should be with me in the morning.

Had trouble re-registering but did it though App. Ordered ! Thanks OP!!!

Due to fearing disappointment - and not really needing a PS4 right now - I decided to cancel mine.
Good luck to the rest of you.

I was supposed to collect this morning at 8AM but 2 of the games were OOS so they charged me £280.99. So I didn't bother to go and collect it. Will they just refund my card automatically?

Purchased, thanks. Heat added.

Bah, I did some moaning and sadly I cannot get the PS4 added.

Oh well, damn it. I was so close to having real friends with gamertags!
Damn Sony fanbois and their little hands.

Thanks guys it worked...
£203.01

I cant register, the site is down ;o( I have everything in my basket aswell ;o( I NEVER catch a deal

anyone asked if this is a glitch??:disappointed:

kind of like your comment then yeah?!

I am not a gamer. How much are these normally? Will get one if I can make profit.

I ordered this for delivery on Tuesday at 9pm. just got confirmation of the slot by SMS now so no cancellation but still time for it all fall through. Fingers crossed!

Very nice deal if you get it. I just did not expecting it to be honoured but a bonus if I do.

Had a text to confirm my slot tomorrow is 8-9pm, do i risk changing it to morning?

Worked for me just now heat added threw in a box of beer to celebrate if it comes.

did you read the small print on the contract you entered, where it says you accept a price change can happen?

Called up Customer services. They contacted the store and then informed me that the order has been cancelled. Refund will be with me in a few days.
Nice of them to txt or call me!

oh dear.

It's a portable drive, yes. I'll soon have that out :sunglasses:

just dont accept delivery, as i wont, i have clearly ordered for 203 pounds if there is any difference i will be trying for comp

anyone know if its better to click and collect?

Yeah it worked for me
Thank you X

Not sure I really need a PS4 on top of Xbox One, 360 and Wii U (as well as a 3DS).

Ordered last night though and due for a delivery tomorrow at 4:30pm.

Tempted to see what plays out but if they are going to bill me full price or only deliver with 2 games so they can charge more, I don't really want the stress of returning it.

ok app worked for register, ordered!! hot op

Charged £330 so taking it back for a refund today...

Or if you can't wait for a refund,don't go for a glitch :laughing:

I got caught up in a similar Sainsbury's groceries deal for a tablet a while back. Because it comes from your local store it all depends on the stock they hold. That is why some are getting it, some paying more for only some of the items, and some are getting cancelled. My tablet got cancelled an hour before delivery slot and it took days to get the refund. Heat for those that get it but with me once bitten twice shy!

I can't believe it....I've just been delivered all 3 games and a PS4 for £203 :confused: !!!
Got no text for delivery confirmation at all!!
What a deal!! Thanks OP!
Shame i'm at work....:neutral_face:

Good luck to everyone on this one, sainsburys is notoriously bad at fulfilling this kind of "deals".

What do you mean?

What do you mean?

Had a cancellation call this morning. Oos.
Still showing stock on line.
:disappointed:

Not sure what is going on here,discount still working and still taking orders

Just had mine delievered. Delivery driver said I was one of a very few lucky ones. Thanks op.[/img]

Received a phone cancellation, looks like they are out of stock in Manchester.

Ordered mine around 7am for delivery on Wednesday. Will it still come through?

Seems like we're all in the same situation. Weird, still no money taken out or cancellation phone call/email.

Anyone help why is it saying missed offer?

Mine has just arrived with my parner, will check it out at home but with the delivery charge I paid £208 and that is what showed on the receipt. Thanks OP

Can't actually register on the site anymore. just goes to a blank page

cant register

Sadly, my credit card site only shows transactions upto the 9th! No txts rcvd

No, I'm just predicting you'll over pay too.

when they call to cancel the order is it a mobile number?

this deal wouldn't work on xbox one, its not a console, its a joke

Ordered yesterday at 10pm, delivery booked today at 2pm, got confirmation email and today no phone call, no cancellation email, account all still showing as order placed for £203 but no one has turned up from sainburys. Not sure what to do now, could just be the driver is behind with deliveries or van broken down....not used sainsburys before so not sure of how good they are at keeping their time slots.

considering i am not the OP, silly billy is doubly apt for you now

You've over paid. Silly billy

Ordered exactly the same as the OP, should arrive hopefully tomorrow evening. Confirmation email received. Can't wait :smile:

Just picked mine up from Sainsbury's exeter. They said that they had stopped the offer and mine was the last....

I placed my order at 10.30pm last night for a 8am pickup but had a job to get to and had to pick it up on the way back!

It amazes me how many stupid comments and questions are being asked here by silly people.
Thanks for letting me know both Xbox One and PS4 are consoles Captain Obvious. Unless you were too dim witted to realise, my question was a rhetorical one pointing out the fact that it's utterly stupid to think that a PS4 deal would apply to Xbox One when there's absolutely nothing to suggest that would be the case anywhere on Sainbury website nor here.

Hi everyone, bit of an update as I've had an absolute saga with this! I collected console and games this morning, click and collect guy guaranteed it would go through for 203 and if it didn't he gave me a number to call (they were so back logged with these orders they gave me the stuff before they took payment).

I then had a call from my credit card provider because sainsburys had attempted to charge me THREE times for the console at three different amounts (203, 239 and 300). The 239 had cleared.

So I called sainsburys and patiently and pleasantly explained what had happened and they gave me 36 quid in store credit to make up for it. I do my grocery shopping at sainsburys anyway so that was fine by me. So after a convoluted process I ended up with the console and games for 203, if anything happens with your payment definitely worth calling customer services, they didn't bat an eyelid before giving me the credit.

just been into my local to collect , manager says the offer in store has been rectified 20 mins ago , honoured mine but had to put discount as goodwill

Ordered mine, only £203 charged to bank. Everything in stock (Scotland depot), delivery confirmed wednesday AM. Good shout thanks :smile:

Hi, just checked my bank account and £280.99 has been taken so be interesting to see what turns up? Has anyone else been charged this amount?

Hi, just checked my bank account and £280.99 has been taken so be interesting to see what turns up? Has anyone else been charged this amount?

This is whats happend! Price change at delivery!

​Me too :smiley:

did you not look at the image? shows UC4 was unavailable, silly billy!

Half tempted to cancel my order if I'm just going to charged and end up having to get a refund.

Given Xbox One to my misses' younger brother 2 weeks ago and bought PS4 straight after. May return it or just resell this one to save some cash. Flaming hot, thanks for finding.

Mine was supposed to be delivered between 2:00-3:00
Still waiting ... sigh!

Because there both Consoles Silly. O you

ordered, got my confirmation email. if anything is substituted and the price changes, would I know the actual price upon delivery?

Just placed an order. Back working again! Booked for tomorrow evening...
Lets see if this works

Does a confirmation email guarantee non cancellation?

Looks like site is working again and just managed to complete my order.

Can still add games but the site isn't able to add PS4 into the cart. Goes to error page.

lol offer no longer available - are they going to do what Tesco do, price changes at the time of delivery?

Sorry, I didn't see the comments of people having trouble before I commented.

Who keeps on expiring this?

Nothing. It was a question.

Can still add games but the site isn't able to add PS4 into the cart. Goes to error page.

cant seem to order, anyone else having issues :confused:

and exactly what makes you think this will work for Xbox One?

HOT but maybe it's worth getting the pro when it's released?

I'm insanely sad. tried just now and I get the error "The product you have selected cannot be purchased at this time." when I try to add the ps4 to my bag. if anyone has a workaround let me know :smiley:

I already have a ps4 but i might just buy it and sell it and make a profit on it. Still working in South West, Bournemouth

ordered mine.... £203.01.... collection from south wales store..... wednesday... fingers crossed

Was supposed to receive it between 2 and 3 today but got nothing, no confirmation, no cancellation, didn't even get a text.

lol I got left a voicemail today - items not instock until Thursday so its been cancelled.

just ordered, cost £203.01 but no confirm email yet.... fingers crossed

confirm email received!!!!

Just had a phone call from Sainsbury's online services. There told me to stop glitching and to reevaluate my life. Blamed my parents for my bad up bring and said I would go to hell. This is why I only shop at Waitrose.

Just got mine. Asked if he'd delivered many he said no this was the first. I paid £223.01.

just ordered, let's see what happens!

Just been called to say they have no more stock in the distribution centre and to cancel the order on line or I may still be charged.

​Quoting that. Nice way to talk to someone.

Just finally got my order in on-line £205 incl delivery for Wednesday :smiley:

No one can deny It's a cracking deal to whoever received an invoiced consignment of £203. The guy or girl that managed to con a refund all 3 games at retail price is a complete scumbag though, lol. Karma will find you <3

Looks like theyre honouring - mine just arrived in time for my 1-2 AM slot. Now that I've got mine, I also took the liberty of letting Sainsbury's know of the mistake so they can start cancelling orders. It's the right thing to do.

Received a text confirming delivery tomorrow evening....

Is this the latest c chassis ps4?

They might have already picked your order if it's being delivered today. The guy said they were preparing orders for tomorrow and wouldn't be able to fulfil any of the items because they had sold or delivered too many today, and all stores in NW were now out of stock. Sounds like those lucky enough to get a slot for today might still get lucky, as by the sounds of things, they've been going round the stores to look for items to fulfil today's deliveries.

Finally had a phone call back after this mornings shenanigans. They are saying the offer in store is PS4 500GB No Mans Sky and Uncharted for £259. They said after checking up that the overlapping offers were a misprice and they wouldn't honour it in store. Not surprised.

Worth a go. No expectation to receive! :smiley:

just ordered but the voucher code doesn't seem to be working? anyone got a code?

Simple.

PSVR.

Sony have outlaid a wad of cash developing the headset. It needs more grunt to do VR justice. (The standard PS4 will run it, but not that well. PS4 games devs have confirmed this.)

Hence the Pro version. Sony don't want PSVR to flop. And if you plan on getting PSVR, you REALLY want the Pro version. I will be. (Already have VR on the PC but I'll invest in the console version too if it's any good .... I hope it is.)

The 4k side of things? Meh. Who cares. The Pro still doesn't have the GFX power to do high detail 4k rendering at stable, high, framerates. And even if it did, that'd just mean the same tired lineup of games they've been churning out since the PS2 .... only with slightly better GFX. Again. Yawn.

At least PSVR should make them think out of the box for the first time in years ....

Nice will give it a go

Anyone getting a text confirming the delivery, THIS IS NOT CONFIRMATION OF STOCK OR ANYTHING, just that your slot is booked.

My girlfriend is an online shopper (she first pointed me to the deal this morning after she had to shop loads of these orders)
She said that it all depends on the stock on the day, so your order will be shopped between like 4am-10am and its whoever gets to the consoles first. Would advise anyone who is click and collecting to ring the store up, and ask if the whole order was in stock, if not, cancel it over the phone. Save yourself the trip, that's what ill be doing.

Also this offer is valid till 23:59 on thrusday night.

What does the reciept look like be good if you could return games full price ?

That sounds great, but I guess it will be entirely game dependent. I've just read this article from the developers of The Witness -
http://the-witness.net/news/2016/09/were-doing-a-ps4-pro-patch-here-are-the-technical-details/

So that game currently renders at 900p, upscaled to 1080p and runs at 60fps. With the Pro it's going to render at 1440p, upscaled to 4K - or, if you've got a Pro but only a 1080p TV it will render at 1080p with increased anti-aliasing. That's actually quite impressive and I like the way it scales - but they point to take away from the article is that the developers are making a patch for the game to do this. That could mean you're only going to see improvements with games that developers can be bothered to patch, with the ones that get ignored being left to render at 1080p or less and not being able to take advantage of the new hardware at all.

Got a delivery man coming with the receipt of £259 for a console and 2 games(cheeky) - error on the website he said - I disagreed and they gonna send me a refund. oh well.

just ordered for wed delivery...dont know why ?..rarely play games, but saw the hot thread...will sell games for at least £50...so ps4 for £150 not bad...

Just ordered from my local store, so fingers crossed x

Well, had delivery for today 12-1pm, nothing, no money taken, no text about delivery. Sigh :disappointed:

Just got a text from Sainsburys saying:

"Your sainsburys.co.uk delivery is tomorrow in the 3:00pm-4:00pm slot. You can amend your order until 11pm. Payment will be taken tomorrow."

Good sign?

Got a text just now saying delivery is due for tomorrow and payment will be taken tomorrow. Hoping that's some sign of a confirmation!

Best response ever*

*opinion

Just seen I've been billed £280.99 for this despite my receipt saying £203.01. My order is ready for collection. I've spoken to customer services who said I should collect it and can open/use it, they will contact me tomorrow with a refund :smiley:

My credit card is showing £46 more than it should for my order. Debating to cancel now or just reject it at the door.....

Registration on mobile site still works

Note that the Hard Drive you have linked is external. I've got this installed in mine, and haven't had any problems. Your text here

Thanks very much for the tip! I just ordered for pick-up at a nearby store tomorrow.

The new user registration form seemed to be bugged and wouldn't let me create a new user it just showed a blank page (on Chrome, Firefox or Explorer) - but luckily I found an old account I had previously. Took a while for sainsburys to send a password reset email.

I got a similar deal a while back from HotDeals and Amazon, and was reminiscing I'd not seen a better price -- til this :smiley: I've already got No Mans Sky, but guess can sell that. Will let the girlfriend play on her PS4 without interruption now :smiley:

Also just had a call to say my order has been cancelled as totally out of stock, not just in local store but entire North West region.

I'd ordered yesterday when the deal first went up, but local store doesn't have C&C and tomorrow was earliest delivery I could get.

If I get it delivered will any Sainsbury's store give a refund on individual games?

C chassis a good version then?

​u got a figure!

Registration seems to be broken.

The Pro will render quite a bit above 1080p, then upscale to 4k. I hear it could be around 1800p so it will still look a lot nicer. Plus depending on the game it will make 1080p either run as higher framerates or look a bit nicer if you don't need 4k. I think it's quite decent for the price but need more information on it really to decide if its worth it.

Just had a call from Sainsbury's Bramingham Park in Luton saying they have cancelled my order because it's out of stock :-(

No money was taken out of my credit card so no refund required.

Well Sainsbury's have bought Argos. Yes there's a similar but not as good PS4 deal over there but it doesn't glitch :disappointed:

I suppose really Sains' should be able to get stock from Argos?

Well then why did you

yip, I got exactly what you got delivered, I'm happy!

In Sheffield....Ordered at 10.15 last night....just had text confirming delivery slot tomorrow

Sainsbury's registration page doesn't appear to be working :-(

Looks like a C-Chassis, you can usually tell by whether the top part of the console is glossy, or whether it's all matte. Matte being the C-Chassis model.

Anyone in Sheffield received their order at all?

Cancelled my order from earlier, not really sure its worth all the hassle.

Thanks OP! Everything went as expected... speaking to the guy in the van, he told be I was the first to buy but the other person wasn't so lucky - they would be unable to fulfil theirs :smirk:



So, is mine a C-Chassis and is this the cheapest/best way to upgrade to 2tb?

Heated!

ah, no, was using the missed deal link, seems to have worked now, booked delivery for Wednesday, guess we'll see if it happens!! :smiley:

I ordered 2 sets, picked one up earlier in the afternoon, second one was meant to be delivered in the evening. I got a call saying that due to high demand they can't supply the ps4 for delivery, but my c&c order has been fulfilled. One is better than none but its a shame I didn't get 2 sets:( the did send me a 20 quid voucher code for some reason so can't fault the customer service:)

Edit: Also the one I picked up is the C-chassis and deus ex is day one edition with a figurine.

ordered for delivery tomorrow lets see what happens :smiley:

I have just ordered with a delivery slot of 9am - 10am tomorrow morning. I doubt it will go through but its worth a shot for £208 delivered! Will just sell the games on if i get them. Had to register on the website using my mobile as on my PC the page would not load.

My order has just gone through. awesome deal :smiley:

how are you guys getting this price? mine's showing as £269, then £20 off so still £249

Everyone should send them a hahaha better luck next time.

Nice !

"The PlayStation 4 firmware gets an update next week to add HDR compatibility, Sony announced during today’s PlayStation Meeting. Owners of the console can go and update their consoles to get access to the new firmware"

"The firmware update makes all PlayStation 4 models HDR-compatible. The PS4 family now includes the currently available model, the slimmed down PS4 that arrives on Sept. 15 and PS4 Pro. Despite the firmware update, only PlayStation 4 Pro will be able to output games in 4K, however."

http://www.polygon.com/2016/9/7/12831080/ps4-hdr-firmware-system-update-version-4-0-0-release-date

Unsure whether to just hold out or order for collection tomorrow! Still in stock in all stores around me which makes it seem more dubious!

​

Wouldn't be surprised but it should be just better quality that's all on new console, so it shouldn't be any compatibility issues. We will see.

Driver just turned up, mentioned that a couple of the items may well have been substituted.

No PS4's left in stock - substituted in a replacement controller
2 out of the three games not in stock - substituted in two of the same game plus the only correct one in stock.

Cracking effort Sainsburys!

No stock in my area, yet still can order? so tried again for tomorrow

and it was the C-Chassis version

Website down now, after reg page refusing to load for an hour!

Who's going to go back to store and see if they can get the games refunded separate to the console? i.e. At £46.99 each like the guy earlier in this thread. ;o)

Mines just arrived thanks op

​14 working days after physical receipt of the item to state you want a refund and 14 days from then to return the item.

All under section 30 of the CCR :wink:

Doesn't say much for you then does it?

Wont ps4 bundles & the like drop to equal or even lower prices when the new one is released?

Is that 100% certain, only the email does say that sealed software cant be returned?

Have been trying to order PlayStation won't let me order just says not available

I don't think I will use so it will be available for sale, if you need contact me :smiley:

I got a call to say they had the PS4, but no games so were cancelling the order and no charge on my card.

If i wanted to sell these games unopened and sealed, how much would i be looking to get and where is the best place to sell them?

Surely its a possibility to make the most of the most of the hardware, BUT given the anger at backwards compatibility, it would be silly to do it. I would personally expect to see added features and better textures etc as opposed to exclusive titles, the fact that the "next-gen" console war is going to kick off in the next couple of years (maybe even next year), would surely make Sony and MS think carefully before excluding their customers (MS certainly should have learned their lesson from the One launch!!).

Not sure, my credit card dosen't show current purchases yet and the receipt with the order dosen't have a time on it either. I did get Deus Ex Mankind Divided day one edition and it comes with an Adam Jensen promotional figure

​If it's still sealed, you have two weeks.

I have ordered and scheduled for collection on wed

Probs why you knew it was photoshopped so quickly

Oh - fair enough - didnt have time to read all the comments

Well can we refuse them at the door?.

Email states you can tell driver you don't want any item for any reason at the door. Since they have charged nearly £80 more than they said in the order there is no way they cannot take them back.

I can't add the games. Has been saying "product unavailable" since last night. Am I doing something wrong?

Great price but waiting for new ps4

A quote from my confirmation email doesn't look too good

It is not possible to return frozen or perishable food and drink, entertainment items including sealed audio or video recordings or computer software, or newspapers or magazines unless the item(s) are faulty or of poor quality.

Hello

Just wanted to know about sainsbury return policy. If i open the PS4 box and also the seal on the games included, will i be able to return it within the 30 day period. Or can i only return if nothing is opened.

Thanks

Mine has just come, ps4 and the 3 games

Is that the tax man selling PS4's 'on the side' :smile:

From Which:

The Distance Selling Regulations no longer apply in UK law. The Consumer Contracts Regulations - which came into force in the UK in June 2014 - now apply when making online purchases.

The Consumer Contracts Regulations

From 13 June 2014 the Consumer Contracts Regulations - which implement the European Consumer Rights Directive into UK law - apply to all purchases you make at a distance.

The Distance Selling Regulations have now been replaced by this piece of legislation.

For guidance in relation to contracts entered into on on after 13 June 2014, please see our page on the Consumer Contracts Regulations.

This page provides guidance in respect of existing contracts which were entered into on or before 12 June 2014.

The Distance Selling Regulations were the rules that protected your consumer rights when buying products from a distance, for example, online or over the phone, for contracts made up until 12 June 2014.

The Distance Selling Regulations set out information the seller must give about the goods or service on offer, including:
a description of the goods or service
the price of the goods or service
delivery costs (where applicable) and any cancellation rights
the minimum duration of the contract
information about the seller

This information has to be provided in a clear manner, and in a format appropriate to the means of communication used (so, for example, in the terms and conditions of a written contract, or verbally in the case of purchases over the phone).

The information about the seller must include a geographical address if payment is taken in advance.

When you place an order, the seller becomes obliged by law to provide further information in a durable medium, such as in writing or by email.

This includes details of how to exercise any right to cancel and who is responsible for the cost of returning goods. If the seller has already provided this information they don't need to do so again.

If the seller wants to send substitute goods, because they don't have the items you wanted in stock, it should say so before you place your order.

The cost of returning any such substitutes should always be at the seller’s expense.

Your right to cancel an order for goods

The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods. This period is extended in cases where the seller failed to provide the required information to you after the contract was concluded.

Seven days is the minimum legal cancellation period and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to return your items.

As this seven-day working period is the time you have to decide whether to cancel the contract, by law the seller can’t say that you must have returned the goods within this time frame.

If you wish to cancel a contract, you should send notice of your cancellation to the supplier by email, letter or fax.

The goods you can't return

There are some goods you can't return if you simply change your mind, including:
CDs, DVDs or software if you've broken the seal on the wrapping
perishable and other items that deteriorate rapidly such as food and flowers
tailor-made or personalised goods
underwear and earrings

So no.

Has just worked for me online, now to wait and see if everything on the deal is delivered (Wed evening).

I have just ordered this

Seems like an excellent deal. Will let you know what is on the receipt when I get it delivered!

Ordered mine this morning but just had a thought, is there a chance we'll just receive games with out the console? The small print says computer software is non returnable.

Or if refunded at the price on the receipt where itemised it would be 135 refunded. New ps4 for £68. Now that would be amazing.

Just managed to order for hone delivery tomorrow evening. Will keep fingers crossed & also check the amount they are going to take.

Your first online shop 18GBP off code CATNXNNTHM

Currently got a collection for Thursday evening, spoke to one of my stores, said they had two coming in on Wednesday night. So put all the order through for that. Also spoke to another store, and the guy there said hes spoken to head office and queried the deal, and apparently its 100% legit and been done by them to clear all the old stock to make way for the new ones.

Mine has just been delivered 10 mins ago, I had booked 12-1pm delivery today :smile: