I agree. Haven't bought anything since they started charging.

When they introduced the charge last year I stopped buying from them, this shows People Power. Now they will get my hard earned cash and if they bring back charging for click and collect I will once again stop shopping with them.

Surprised they ever charged for it in the first place. Free at John Lewis, Adds, Argos, Debenhams....

John Lewis charges £2 for orders less than £30

Nice work for your first deal - have some heat.

Should it be in the freebies section if you have to spend money to get it ? Better off in the vouchers or deals section maybe ?

http://www.hotukdeals.com/deals/free-delivery-zalando-lounge-campaigns-2503584

This one was counted as a deal , I just hope people come to this area :smiley:

Great to know, thank you :smiley:

Great news thx opp

If this is true then I'm going to have a sleepover outside my local Tesco

I wonder if this is a permanent move as Sainsbury will soon be absorbing Argos and I think Click & Collect sales have taken a hit.

Surprised they ever charged for it in the first place. Free at John Lewis, Adds, Argos, Debenhams....

thanks hot hot hot

They should have kept free it in the first place. Asda George always had free collection to store and that's why I go back. It was silly to have the minimum spend since many of their items are priced below it and these won't sell well if people always think of the add on price to get it to store. It also dilutes the sell price for these items since they would think of lowering the price for already low price items which don't sell well and I'm sure many people would tag on another item they don't want just to meet the minimum spend and simply reject or return the item afterwards. Increased returns with not many choosing to pay the collection charge is not good...get rid of the min spend.

"from now on, 20p Freddo will be charged at....20p!! *crowd cheers*"

This shouldn't even need to be a deal! Should be like this permanently like every other shop

Come on sports direct, im sick of paying £5 for my tapout jumper to be delivered. Back home in poland we dont pay that fee, also no sports direct :stuck_out_tongue:


-not really polish, just notice they wear a lot of tapout stuff

It was an idiotic idea to stop free click and collect in first place. Cost them sales

I agree. Haven't bought anything since they started charging.

Heat

Haven't used Tesco Direct since they started charging. Good to see them back tracking and offering free collection, in line with so many other shop's. Not voting this either way as I don,'t think this is a great deal, just something Tesco putting their mistake right and something that should be the norm anyway. Appreciate the Op pointing it out thou. Thanks Op.

When they introduced the charge last year I stopped buying from them, this shows People Power. Now they will get my hard earned cash and if they bring back charging for click and collect I will once again stop shopping with them.

WHOO hoo it worked!
I stopped going to my express lol

Yeah, same here. Haven't used Click & Collect since the charge was introduced. Used to be a fairly regular customer.

Tesco realised it late that they are loosing out on the direct business with this £2 fee. I am glad they fixed the problem, now I can happily go back to Tesco direct. Thanks for posting this msg

Good news - presumably the charge they introduced lost them more money than it brought in.

John Lewis is another one that got greedy, and we've bought virtually nothing from it since it brought the new charge in. Maybe they'll go the same way after their latest poor results.

Good glad it's back.

Awsome, Stopped using their Click and Collect service completely when they introduced the ridiculous charges. I mean you pay in petrol and time to go to their shops and then they have the cheek to charge you on top again. Typical Tesco. Wonder how many customers they will have lost for good with this one. I might use them again but its a 4 mile drive.

Got to love these companies who introduce something which is only there due to pure greed on thier part, has a negative impact on their Customers and their Customers didn’t request. Then they introduce the "removal" of it for a period of time and imply they are doing their Customers a huge favour! I am struggling to see a deal in this scenario as they are just giving back what they took away. I for one haven’t bought anything from Tesco Click and Collect since the charge was introduced either.

I think the problem was that many C&C orders had to be despatched via courier, and even for Tesco it's going to cost a high percentage of the mark-up on the goods to cover the courier fee. Great to see they've backtracked and fingers crossed it's a permanent thing

We got free delivery originally and eventually didn't show we appreciate it by buying more to cover costs. Tesco is a business so needs to do things for a profit making reason, and so started to charge in certain cases. Realising it lost business, now changes back to free and everyone notices and appreciates it (Tesco seeming to have been humbled in back tracking), so the floodgates of orders are now open. New "free" cost for will be paid via increase in specific goods prices to compensate which hopefully will be unnoticed. All clever mind games from tesco (and other retailers) to get you to spend but make you think you won the battle.

It's a permanent change, original charge was introduced due to yodel charges but obviously realised now that the lost business costs more than what they pay out for deliveries

I found 30 just a bit too much when I need the odd thing and trying to find something extra that i wanted difficult when I am not wanting to spend money unnecessarily. they should have set it to 20 at the time which is far more manageable to get to.

free is obviously much better for us. yay.

All good points. Yes I have my own business and yes I work for myself. As such I would question why the charge wasn’t introduced into the business model from conception. In such a competitive market or any market it's not good business practice to alienate your Customers by backtracking subsequently causing a negative backlash and unfavourable press headlines. I also question why charge for delivering to a place where your own vehicles are already delivering too on a daily basis is required? Finally yes I also know how much Tesco's operating costs are, I am a Tesco shareholder too unfortunately. I suspect if they hadn't acquired a £17.5bn debt hangover from their irresponsible rampant boom-time expansion they could have absorbed the costs of Click and Collect hence my greed comment.

How is this hot? :neutral_face: Asda and many other retailers have always done free C&C without min spend! Also, many small businesses do free HOME delivery on eBay and Amazon. So they can afford it but Tesco can't..

Great find, heat added.

Tu clothing from Sainsburys still has a £15 minimum spend for free click & collect but Sainsburys seem to enjoy antagonising their customers at present.

Thanks OP,I'm the same as a lot of others I've stopped buying low value items as I won't pay the charge and I can't be bothered ordering extra items to return them to avoid the C&C charge.

Good news, it's just a shame they've just put up the cost of grocery deliveries.

Never realised they charged for C&C. I've used it about 5 times and it has always been free.

Nice one

For how long though

Some of those have a minimum spend before it's free C&C - John Lewis for ex is £30
But John Lewis have a superb return system. Argos and Debenhams are decent in this respect too

​exactly,we're having to goto your bloody store to get it anyway to should be free! end off!

great that this has happened but they should have never even started charging for click n collect imho. Ever since they did i stopped using it.

Just greedy to charge when they benefit anyway from passing trade of people visiting a tescos they otherwise would not.

Agreed, could have set the delivery benchmark much lower, however I think £30 was cleverly set as being overpriced by Tesco for a reason. To make us take notice that it used to be free and appreciate it more. Now they are perceived to have back tracked (so we give brownie point to Tesco for being "humbled" when they knew what they were doing) and us customers perceive we've won, their profits will increase and so does our appreciation of the free delivery. Mind games, very clever, well played Tesco.

Me too

Thanks op. Im glad I saw your post.

They must have lost loads of business. Like very many others, I used them very regularly until the charge started, never bought anything since.

This charge actually benefited me, I was about to buy something, the charge popped up, then spent so long umming and ahhing about whether to buy it I found a better item elsewhere at a retailer new to me and which I've been back to twice more since.

Nice. Think they got onto people ordering over the £20 for free c+c then returning what they didn't need.

I stopped using it as soon as they started charging. Maybe they have realised they have lost a lot of customers by doing it.

They lost sales off me for stopping the free click and collect.. Good to hear it's back. Thanks for letting us know

I became an Amazon tart when they did this. Now i will start buying from Tesco again (and spend even more money buying food etc while i wait for them to get my stuff) Typical management who really have no clue how it works.

Next they will adding £2 to make it, its just greed

sO ADD IT TO THE

​i guess they learnt their lesson.. I didn't order single item since they started charging. I moved to Argos... they must have seen a big hit on their sales due to this... Competition is always good for consumer.. :smiley::wink:

Never expected my first deal to be like this , crazy !

good spot - great first post :wink:

brilliant. thought it was bad they charged before

It's stupid they started charging for C&C. Makes me laugh when delivery is free for something but £2 C&C :laughing:

They probably looked at people buying stuff to hit the £30 threshhold and the returns (of the item that was bought to push it over) relating to these orders - and this actually costs more in transport, restocking etc

I like it! Didn't know Waitrose took returns like that.

So just make the order up to £30 and take stuff back - so it ends up actually costing John Lewis even more! :laughing:
I'll remember that - makes up for the charge and the added bonus with JL these days of lousy customer service. No wonder their profits have dropped.

Finally! Bet they've lost a lot of business over their £2 charge!

glad to see Tesco change. The staff get no extra money and so all click and collect money goes
to the board for an extra holiday or five in Barbados.

If they introduced a tipping system where you would pay the member of staff who served you,
than I'm sure most would be happily contribute something.

Agree with all the above.
Used to use Tesco C&C a lot. Since they brought in the charge haven't used them at all. They must have lost loads of custom. Stupid & greedy.

Victory for people power !!

Why should the staff get paid extra to handle click and collect? I assume the staff are getting paid an hourly rate to do whatever work is required in the store, whether it's working checkouts, customer services, restocking shelves, or indeed handling click and collect.

You're dead wrong, I would never tip a supermarket employee for doing their job! Whether they are paid fairly is another matter, but I don't believe in tipping people for just doing their jobs!

now the sales will hit high record numbers all because of this free delivery lol
I'm another fan for saying the £2 delivery charge was alot, should have said something like spend over £10 to get free delivery

I use to spend a lot on bits and bobs and haven't bought anything since the charge out of principle. Hope they keep it free now!

Same here. Only reason why I would ever click & collect would be because it's free, otherwise I might as well just get it delivered.

Yep,they're sent out using the same lorries they use to deliver their foodstuffs,so they would've been visiting the stores anyway.
It's not like they need use an external courier or anything.

There is the complication that the reason they do click and collect is that they don't want to spend money on large warehousing space in every store, or of course the stock value sitting doing nothing in each store if local customers do not want the items. They want the efficiency of having large distribution warehouses to hold the less frequently sold goods but also need to allow the customers to purchase from those warehouses. If they want to compete with other companies that allow people to order and collect locally for free, then they have to absorb the delivery to store costs by including it in their pricing.

Would be a lot more impressed if it was free delivery

Awesome! Power to the Peeeeeeeeeeople!

I agree - stopped buying from them since the charge.
Ditto with John Lewis - stopped buying from them too....or buy to make up £30 and refund the extra items when I collect.
Cummon John Lewis follow suit!

cannot find this news on tesco direct, could anyone please

Excellent. I can finally order that 10p pencil I have been watching since earlier this year.

Hang on, I thought it was free already? I've made a half dozen orders from Tesco Direct over the past few years and it's always been free to collect it from store.

Me neither

:sunglasses: hot

Anyone know if this is a permanent thing or just a short term promotion,
Weird how dropping a rip off collection has made them popular on this site Deal of the day, heading towards 2000 degrees. The likes of Asda Wilko & Argos never charge, but don't make deal of the day because of it.

I also stopped buying from them when they introduced the charge. It is absurd to charge for click and collect because they have trucks going from the warehouse to the store everyday so why am I paying!

Good thing they came to their senses, orders probably dropped dramatically. They need all the help they can get with Aldi and Lidl killing them.

I was wondering the same. I haven't ordered anything from Tesco direct since they started charging.

Debenhams are soon to introduce a £2 charge for click and collect, all orders regardless of amount spent.

Can u add a link to the specific details on this.Website is still giving charge. I know it doesn't start til tomorrow but I don't see anything very obvious about this on their website and u would think it would be a headline banner. Also nothing coming up on google search except this hukd. Do u have insider info ??? Thanks

As with most people I gave up ordering from tesco direct when they introduced this charge , but I can't seem to find anything on the tesco website about them getting rid of it ....... Maybe I'll wait until the 21st to vote :wink:

Introducing the charge in the first place was mindboggling; did they forget to factor in the value of footfall?!?

I couldn't find anything either,where did you get the info from OP ?

FREE TO LEAVE MY HOUSE AND GO TO A SHOP TO BUY SOMETHING? WHERE DO I SIGN UP? WOWWWWWWWWWWWWWWWWWWW

Thank you to everyone who stopped using their click and collect service :smile:

I don't think you've understood. Read again. You can't get cashback instore at T's but you can if you C&C :wink:

thanks for sharing, havent bought anythiing since they started charging

I can't give you the link I'm afraid but here is the picture .

Hope John Lewis and New Look are listening

Depends on retailer to where a deal gets put I've noticed on here..

The timing of the change coincides nicely with The Argos 3 for 2 event,I suspect Tesco will be pulling out all the stops in the run up to Xmas this year will be interesting to see if any big deals materialize tomorrow.

The thing is it's punishing their customers who live in smaller towns and have smaller stores as a lot of the stuff is probably available in store in cities.

Thanks for sharing! How did you find this out?

It's probably because - like you say, they never charge - so for someone to post a deal saying free C&C at Argos or Wilko it wouldn't be a deal whereas this is popular because it's free at Tesco again :smiley:

No worries :smiley: check the picture I posted above for proof .

They are charging you for the lorry to drive to the store that the lorry was already driving too, or even worse the thing could already be sat in the store and you're paying £2 to collect it. Look at Argos, imagine if they started charging you £2 for every item, you'd be livid, so how is this a deal? Cold for me!

Zero deals and 2 comments,and you vote cold ?? you're having a laugh ain't ya :confused:

Yes sorry I hadn't read that! I just called Tesco Direct to double check because I want to order an item and wondering about waiting until tomorrow and you certainly are correct! The lady I spoke to didn't say when it would end but should be at least up until Christmas. I presume they're going to see how sales, etc. go compared to with the charge. Great spot and first post!

If they decide to end this deal they are crazy , I know £2 isn't a lot but it's the principle for most people !

​ I have looked at your screenshot of our tesco it seems its a site for employees to me. Is this an up and coming staff only benefit ?????

Its for everyone , if you read the last paragraph that should explain it :smiley:

Argos is completely different though. It is not nationwide as certain items can not be collected at certain stores. Tesco direct is nationwide if it's available on the site you can click and collect from any of their click and collect stores. So Argos have a restriction to what is available locally. Which means Tesco clearly could be going out of their way to deliver a said item. As said above many are through courier. But nonetheless Tesco make a mint so they don't need to charge. Greed is what causes these charges with large firms.

Sorry to have sounded sceptical Just seemed odd they are not making more of it on their website but that's ​fab. Thanks very much. Seems they have hidden away the details possibly til tomorrow to try rake in those last loads of £2's for those purchases made today :wink: Thanks again.

Good decision by Tesco, it has certainly stopped me from ordering small items (on impulse) from them since the charge came in. I can understand if they can't always offer a next day service on some items if they are coming from a remote distribution centre to the store but it should be free - its not like they have to deliver to your home! Sainsburys have/had a £4 charge under £40 which just meant they lost business.

For those who mention that it still costs money to send small items to stores - think of it as a way to get people in. If you are going into the store to collect something, you are more likely to pick up a few other bits and bobs.

Exactly what I was thinking ! Waiting for the huge banners on the website tomorrow though .

I used to order quite a lot of from F&F for click and collect but since they moved it over to direct it seems like they just don't have the range they used to. The separate website was much easier to use and navigate.

Probably I picked my Moto from the local Tesco on Saturday and noticed it had been delivered there by Yodel overnight service.

On this forum £2.00 is a lot :smile:

i dont know what to buy. :laughing:

Pick yours free from Argos?

Really thanks for this op.

I've not ordered from Tesco since they introduced the charge. Might have a little look for something now....

+1. The new site is just pure garbage. Old one was way far better. Tesco is already becoming like eBay with their marketplace with 3rd party retailers competing with Tesco's own inventory stock without the auction side of things (BIN items only).:disappointed:

should be free anyway but thanks for the info heat added

All that heat for something that should be free anyway.

Don't know why they should be charging for click and collect in first place they should be happy there selling a product

I am surprised at the amount of sympathy generated for Tesco. This company has money to burn and the cost of a free click and collect service is not even going to touch the surface. You might have seen in the News that Sports Direct paid out 200 million in bonuses in the last 5 years an they are no where near Tesco in terms of its Global Market stake and profitability. I am sure delivery costs are factored in and maybe its as so many suggest "they just got greedy".

I used to spend £40 instore when I picked up my click and collect orders.
They must've lost a lot of associated sales.
I likened it to being a loss leader for them.

Brilliant marketing by Tesco thou, introduce a charge, then drop it some months later and people think Tesco are wonderful.

Tesco 'direct' doesn't sell perishable goods, do they?

Ah, but then in this case, the heat is more for the person who kindly told us about it, rather than Tesco

Enough to make you think that this site is frequented by Tesco employees.

I do not care how much it costs Tesco to send something up from the depot. I did not want to pay the charge and it seems neither did others.

I can tell you right now Tesco have given a lot more than 200 million to their staff in bonuses over the last 5 years . I do thoroughly agree with your first point though , bringing in the charge was pure greed . I only made this deal to help people save a bit of £ .

But isn't the whole point of this site to vote for the deal not the person who posted it

Of course it is , it just sounded like he made out that Tesco give nothing ! Like I said above I joined this site to save people £ not bicker about silly things :smiley:

I must have missed why there is so much heat... Click and collect from their own stores should be free... They can just chuck whatever it is in with their round-the-clock deliveries that are required to keep the shelves stacked... If a retailer charges for collection at their own store I simply buy elsewhere as it's farcical!

I used to buy quite a lot with free click and collect, but stopped since the charge was introduced. The stuff was always couriered to the local store, and not delivered on Tesco trucks. I am fairly sure it was Yodel as you could track the items on their website. So Tesco must have had some costs associated with this, but have now seen how much business they have lost.

omg, I just bought the item and paid the £2, I will take back and ask for a refund and reorder again the items without additional £2 charge

Sorry but cold for

this move is long time overdue from Tesco, they should have not added the charges in the first place!

​Rip-off! Should be put back to 10p like in the 80s and 90s

Can they get anything right???

Thank you

good deal

Excellent. I can start ordering discounted stuff for 20p again which Tesco have to specifically ship into my local Tesco Express thus losing them money. Prepare to see their profits crash again.

How do you know

YOU MORONS 2500° HEAT FOR FREE CLICK AND COLLECT??!!... Tesco has bought your souls.

Good news. If Tesco are struggling to make an online buck through discouraging the bargain hunters wanting their 50p bargains delivered to store for free, they must be doing really badly.

Like others I simply stopped ordering once the charge was introduced.

Great news, I use to order items on weekly basis before they start charging money for CC, I have Tesco express near my house which stays open till 11pm, so it's great for people like me who get home late.

It's their choice how to distribute it. They have to stock it somewhere just like everything.

The point is, not having to pay to collect stuff from a store is NOT a hot deal, it's just how it should be.

It's like, Having to pay to collect = freezing cold.

Not having to pay to collect = neutral. 0 degrees.

They had a light bulb moment and realised no one used Tesco Direct any more since charging?! I used to buy loads from them, but barely anything since the charge. Same goes for John Lewis - haven't ordered anything from them since they charged.

no, just Your Power!

Didn't it always used to be free anyway years ago? Why should I have to pay to drive to their site to collect anyway? Hopefully some competition will keep it free.

Maybe they finally realised that C+C customers often wander into the store and spend more money. Morons. Either this or they are offsetting it against all the ridiculous clubcard changes they are making.

Just gonna wait until midnight and order a cutlery set I've been after........yawn.......the £2 is definitely worth it though. Glad they have removed the fee, perfect in time for Xmas.

Congrats to op on an amazing first deal. Whether you like the deal or not, not a bad amount of heat for your first post!

Trying to order a £1 t-shirt but still wants to charge me £2 for collection.

I also have the £2 come up when trying to order, annoying because the Tesco Direct page now advertises the free click and collect. I will try again in the morning,

Awww. I hope it works in the morning - pretty bad to advertise something they haven't activated yet, shame.

Still charging £2 - and I'm still not buying. This is starting to look like a piece of fiction.

Probably won't kick in till after 8 or 9am.

The banners up & it's working now,it's freeeeeeeeeeeeee

It's working now,don't be so pessimistic :laughing:

Ditto

ABOUT-FACE COMPLETED.

a·bout-face (ə-bout′fās′) n.

1.a. The act of pivoting to face in the opposite direction from the original, especially in a military formation.
b. A military command to turn clockwise 180°.

2. A total change of attitude or viewpoint.

intr.v. a·bout-faced, a·bout-fac·ing, a·bout-fac·es
To reverse direction.

I was thinking exactly the same thing yesterday. I shopped quite alot from Tesco Direct, especially things for my children, due to being the best price found but stopped alot of purchases as even though £2 may have seemed minimal, it would escalate the price over other sellers. I do like Tesco Direct and would always check the website when looking to buy something, and the people who work at my nearest Tescos click and collect are so nice and friendly

Great!

I used to order from Direct/F&F clothing quite a lot, but stopped once the charge was brought in. Got to a point where i didn't even need to say my name at the collection point lol!

Happy the cost has been ditched. Now they need to move F&F Clothing back to a separate website!

Hi,
I understand that it does not apply to Tesco Groceries?

No,this is Tesco Direct.

Usually, yes :o) But there's always an exception to the rule...
Actually, no. Obviously thanks to the OP who couldn't possibly have know the can of worms they were opening when they started their first post, but yes, this site is for deals and the deal is good whether we think (know) that it should have been that way all along.
We look on here to find out the best deals for us, not to judge the company offering them.

heat added :wink:

if you have Tesco delivery service then it's free anyway. I pay £3 a month for delivery of groceries and always been able get free click and collect as well as next day delivery !

Yes, thanks for info; I also had a big drop in buying from tesco when the collection charge was introduced, but I made a point in letting tesco know through feedback I would not buy items and be expected to pay for the privilege of collecting said items from their store; I can see a lot of like minded people made the effort also.
Onward to the Xmas 99p bargains with no CC at tesco; Now I'm dreaming.

Well spotted. I will start to buy from them again. They have obviously lost sales since they introduced their silly charge. Tesco have seen the light!

Yes agree with many here, it should never have changed.

Clothes retailers often have a minimum value for free home delivery, but to store is free. In any case if you have free returns it makes a nonsense of it... You order what you want plus anything else to make up the order value to get free delivery, then you send back (free) what you over-ordered.

Tesco have realised their online direct sales have dropped massively because they sell a large number of low value items online... So with the charge people just went elsewhere, so they have not increased turnover or profits, they've actually lost.

In fact in most cases the cost of delivery to store for Tesco is almost zero... This is because their lorries are already delivering daily food and produce, so to put something else on the lorry is easy. It costs in some admin/picking only. Offset that against the increase in sales from ease of ordering and its a no-brainer. So on a low value item they may lose, but over a spread of items they win anyway because the psychological barrier to ordering has been removed.

That's good to know but many of us no doubt don't pay for a delivery service.

​thats true, if order loads of website it still worth it as they also give next day delivery even for smaller items.

Tend to just use Amazon since Tesco started charging, I'm a prime member anyway so get free next day delivery (or free same delivery if it's part of the Prime now range & £20 or over)

So you buy something at full price and then they let you turn up to collect your purchased goods?

What a bargain.

How the hell is this 3000 degrees hot? It used to be free, they got greedy and started charging, now they've seen their **** and backtracked. well they can swivel because I won't go back....

This site is a joke who the heck is voting this **** hot is beyond me :confused:

At the end of the day it's helping members to know it's now free again,everyone is different as to what interests them,maybe it should have been moved from deals.

I'm glad it was posted somewhere :smirk:

I agree with you the op giving the heads up it's free again but it's hardly a deal is it !

Nice one. I stopped buying from Tesco Click and Collect when they introduced the charge as well.

as far as i know, it was John Lewis who came up with this idea and Tesco followed it.

Thats great news,I had stopped using them.I hope its still on at Xmas I like to get presents from Tesco click and Collect.

so agree new site is AWFUL !!!

LETS TRY TO TURN IT ROUND :confused:

cold it should be free anyway

I too stopped buying from them when they started charging for click and collect. It was a peez take.

Just in time to buy a pair of trousers!

Do I understand this "deal" correctly?

If you buy something you now don't have to pay to collect it.

This is a deal?

Why so hot? what a ridiculous deal :smirk: why so many consumers are controlled by Tesco?

I stopped buying when they introduced the C&C charge, and I certainly will not start just because of a ridiculous promotion.

Ridiculous or not,if they have something I want I'll order :smile:

I too stopped buying since Tesco started charging, do you think they read these comments?

What could Tesco possible have that you want, that you cannot buy from another retailer?

We either visit another retailer, or buy from Amazon, ebay, and the like, gets delivered straight to the door and with FREE P&P. :smile:

What type of consumer will pay Tesco for the privilege to travel to one of their stores to collect their own order? :smirk:

There's been plenty of sale bits that I haven't bothered with since they brought in the charge.

The same with Amazon,we don't have prime so anything low value I don't buy as I won't pay for postage.

We go shopping at Tesco every weekend so it's handy for us.

Never quite understood why you have to pay to collect your item...

I've never understood why Tesco Direct can't communicate with Tesco Stores and use the on-shelf stock to fulfil direct orders for immediate collection. They are so out of tune the prices wildly vary on the same product. For example I can buy an item of Lego off the shelf for £20, or I can order it from TD for £19 and collect it from the same store. I save £1 and Tesco have to pay to process the order and shipping to store, and sorting at both ends. Then we pay the price in reduced clubcard benefits and increased costs.