All colours available unlike the recent super hot deal for the Gold device at £405! Choose the 3GB Plan at £59.99 upfront and £35.50 per month to achieve the best value for money on this O2 Refresh plan.
Step by step guide for this deal
- - -
1) Follow the get deal button, purchase the £35.50 + £14*24 tariff.
2) Receive your brand new phone and sim card.
3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.
4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.
5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.
6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.
7) Unlock code will come through in about 2 to 48 hours. :sunglasses: In first month they might take the airtime from your bank account through direct debit because they generate the bill the next day you apply for a contract, don't be scared as this will be refunded the next month, if not, call them again.
Many people have taken advantage of refresh offers in the past, myself included. This is a great price for this device if you want it now!
Top comments
rodman to LadyLuck
22 Aug 1621#36
used minimum for 5 years
coventgamer to vtec
22 Aug 165#26
rather not pay for a blocked phone
Gollywood
22 Aug 164#37
Even for phones that have only existed for 1-2 years??
khalifazed
22 Aug 164#12
Good deal but I'll wait for a refurb or a drop in price for the s7. Last year December paid £260 brand new for a s6 from 02 refresh. Can't afford to pay £395.99 for a handset that will quickly loose it's value
All comments (370)
mynameisthehulk
22 Aug 161#1
White is not available?
GR2
22 Aug 161#2
Can confirm hat this works. Did it a while back.
Only thing to note is that O2 perform a credit check..
Silver Titanium is not available :disappointed::man:
tomwatts to jco83
22 Aug 162#9
That's exclusive to Currys/PCW/Carphone unfortunately :disappointed:
starbomberman
22 Aug 161#5
tariff £35.50 does not exist. Does it work with other tariffs? the website says £465.99 in the information bit?
jco83 to starbomberman
22 Aug 16#6
+ Show more
any if the tariffs with 59.99 upfront
tomwatts to starbomberman
22 Aug 161#7
Click "show more" and it will pop up! 3gb data.
tomwatts
22 Aug 161#8
This method is £70 cheaper! I've also never had an order cancelled by O2?
jco83
22 Aug 16#10
Oh thanks
And Samsung directly
5Rivers79
22 Aug 16#11
Do these phones have an O2 startup screen? Or any branding on the back of the phone? Thanks
vassy4u to 5Rivers79
22 Aug 161#14
I bought brand new s6 on the previous deal last year. Got. It unlocked n working on three mobile at present. Boot up screen does not. Have o2 logo.. It's Samsung start up
khalifazed
22 Aug 164#12
Good deal but I'll wait for a refurb or a drop in price for the s7. Last year December paid £260 brand new for a s6 from 02 refresh. Can't afford to pay £395.99 for a handset that will quickly loose it's value
vassy4u to khalifazed
22 Aug 163#15
I'm with you :smiley: bought in the same deal
Bengali.Gangsta
22 Aug 16#13
I'm being really blind here.
I want to buy this but where does it say "show more"?
Maffew to Bengali.Gangsta
22 Aug 16#16
From the deal link, click 'View our tariffs', then show more is under the first set of tariffs.
5Rivers79
22 Aug 16#17
It says device cash price is £465. Will O2 charge this if I cancel the airtime plan?
badasschris to 5Rivers79
22 Aug 16#20
you're looking at the wrong plan, should say total device price is £395.99
EDIT my bad I see what you mean now and no it will be fine I've done this before and its the total amount payable for device which you will pay
LadyLuck
22 Aug 161#18
Do u think they will honour the £395.99 when it says device is £465.99? Not sure how paying cash has suddenly become dearer than credit :wink:
Duration of credit agreement 24 months
Upfront cost £59.99
Monthly device payment £14.00
Total Credit amount £336.00
Total amount payable for device £395.99
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £465.99
Bengali.Gangsta
22 Aug 16#19
Thank you. Unfortunately I got refused cos of credit check. No idea why. My score seems good to me.
Anthony other way of purchasing this?
LadyLuck
22 Aug 16#21
Are 02 refresh phones brand new or refurbs?
coventgamer to LadyLuck
22 Aug 163#22
this is brand new
rodman to LadyLuck
22 Aug 1621#36
used minimum for 5 years
Crossbow to LadyLuck
29 Aug 16#279
Did you get a used phone or brand new one in the end?
LadyLuck
22 Aug 16#23
U can get an "almost perfect" s7 edge from them for £25 more but not sure if u can buy
out the device on those?
coventgamer to LadyLuck
22 Aug 161#24
as long as its a refresh contract
vtec
22 Aug 16#25
I got the s6 on last one. to be honest it's not worth the hassle. o2 messed my refund up and charged me extra for contract. was a headache chasing them.
wouldn't so it again. just buy of Gumtree.
coventgamer to vtec
22 Aug 165#26
rather not pay for a blocked phone
zippo2008
22 Aug 16#27
Heat for the deal and the guide.
fishmaster
22 Aug 16#28
Have you applied for credit elsewhere recently? Too many credit applications and you'll get refused.
TheKaledan
22 Aug 16#29
No edge option :disappointed:
jco83 to TheKaledan
22 Aug 16#33
539.99
ruhulahmed to TheKaledan
22 Aug 16#52
i believe there is a good like new edge refurb deal. but forgot the price
jono8
22 Aug 16#30
i do want an s7 but i am in no rush and i reckon they will hit £300 or under by the end of the year in some deals.
vassy4u to jono8
22 Aug 16#31
Me too counting on it once s8 rumors start coming out...
sancheez to jono8
24 Aug 16#163
And they might be somewhere close to updating to Android N by then.
Might be.
Samsung ain't exactly speedy with the updates .....
MisterSkinflint
22 Aug 16#32
I did a refresh deal a couple of weeks ago on a samsung S2 8in tablet and it all went perfectly. Unlocked in 1.5 hours device paid off and airtime cancelled without any hassle at all. The tablet ended up costing me £129ish and its fabulous. My device was a 'refurb as new' but had only been originally activated 4 weeks earlier. When I quizzed the o2 guy about that he said the majority were just 14 day returns but I suppose that was just pot luck. I'd recommend this route if the device and price suits.
tony863
22 Aug 16#34
What is the lowest that this has been? I'm tempted but I'm not sure how good a price this is. I'm still using my S4 which I bought via HUKD a few years ago for £330!
jco83 to tony863
22 Aug 16#35
S4 Master Race!! :smile:
I got an S7, preferred my S4 so returned S7 :laughing:
Gollywood
22 Aug 164#37
Even for phones that have only existed for 1-2 years??
Gooner4
22 Aug 16#38
Great deal OP. Anyone know if this is locked to the the O2 variant of the OS even when unlocked? Always concerned when you're waiting for the network to update the firmware! Thx.
itsjustme
22 Aug 16#39
I'd like to go for this but won't be at my billing address until the end of the week and can't collect in store. If order today but can't do anything with the phone until Saturday will I end up paying a months worth of the airtime contract?
Would be helpful if anyone can confirm or offer any insights.
liycncn to itsjustme
22 Aug 16#43
I thought O2 charge for the whole month and then refund you either in full or only charge the days in between?
That what happened to mrs on two occasions anyway.
AR2012
22 Aug 16#40
time machine....
iEimis
22 Aug 16#41
This is hot, A grade refurb is still £412 via refresh. Be aware that o2 is now quite likely to put 100s of pounds early termination fee 'by mistake' so I would cancel direct debit straight away if I was you.
Tank to iEimis
22 Aug 16#42
Taking direct debit off will effect credit score from what I've read from others! O2 will refund any extra charges.
wenttoabetterplace to iEimis
23 Aug 16#74
Cancelling the direct debit is a crazy thing to do if you value your credit rating...
crazy_b to iEimis
25 Aug 161#184
Never cancel a direct debit your better to let them take it then claim it back. It will go done on your credit report as missed payment then I are screwed for 6 years.
jordni
22 Aug 16#44
Do I have to pay off the phone in full. I wouldn't mi d paying monthly for the device on its own.
Or is it the only way this works? Paying the handset in full
Crossbow to jordni
22 Aug 16#45
Yes, you'll need to pay off the device plan in full so the airtime can be cancelled at the same time.
Don't know what your circumstances are, but you could perhaps get a willing parent / relative / good friend to pay for it upfront, then repay him/her monthly.
colinfrain125
22 Aug 16#46
i really want to go for this but just done a credit check and asked for a deposit if i phone up and cancel it im right in thinking i will get the deposit back correct?
iEimis
22 Aug 16#47
It affects the credit score either way.
growlytiger1
22 Aug 16#48
any good iPhone deals on O2 Refresh??
adeelbashir
22 Aug 16#49
Ordered black onyx for missus this morning before this deal was posted. Received a text message this afternoon saying they are out of stock!! More stock will be expected on 26th August.
madmaxpayne to adeelbashir
22 Aug 161#50
Black onyx... wow
Stuntgut
22 Aug 16#51
adeelbashir
22 Aug 16#53
:smile: Well, it's not the 10th anniversary of my marriage. Not even 10 months I got married :stuck_out_tongue:
damadgeruk
23 Aug 16#54
IME yes you'll be refunded by o2 though it'll take numerous phone calls. It took me weeks to get £580 back.
owee
23 Aug 16#55
if you cancel airtime warranty not valid....
kentc81
23 Aug 16#56
Is it worth paying more for s7 edge ?
david_kly
23 Aug 16#57
No removable battery makes this an inferior phone. I have Note 4 at the moment. I'm going to buy a Chinese copy for my next phone. Batteries last around a year before they lose charge. I want to replace without the hassle of sending it somewhere at a cost to be replaced.
smolloy2002 to david_kly
23 Aug 16#66
which copy?
shatteredneon
23 Aug 16#58
Do you still get an 02 splash screen on these phones? did on my last 02 device, a z3 compact. Was so annoying
FTOdude170
23 Aug 16#59
wow that's a lot of effort!
rodman
23 Aug 162#60
correct!
What planet are you on?, new phone, warranty is 2 years with Samsung.
bettycara
23 Aug 16#61
Placed an order. Not sure if that was the right choice.
theantmay to bettycara
23 Aug 16#62
Me too! And even though the website says they have black in stock, they don't and are expecting it in 2 working days (I have found out following a live chat)
owee
23 Aug 16#63
what's about refurbished device they can refuse repair or exchange if contract cancelled? ( i know warranty is 12 months)
Groovii D to owee
23 Aug 16#64
i doesn't matter about O2 warranty, that's just scare mongering.
As a consumer you have RIGHTS. Google it.
dazzapat
23 Aug 161#65
If you buy this and it has O2 startup, it will be carrying their custom s/w build. This means that you'll be subject to their s/w release plans and not Samsung's or the carrier you eventually choose.
It also means that the device may not be compatible with some features on your eventual chosen network.
Just something to consider when buying a device to use on another network.
tsubasa2324 to dazzapat
23 Aug 16#69
You can always download network specific firmware or even unbranded uk firmware to flash it on S7
Santa001
23 Aug 162#67
Yes. I usually got phones three-four years earlier just to test them for the manufacturers. Just got the The Samsung S11 triple edge in yesterday's delivery. I just have to use it for at least couple of years and fill a simple survey after that.
My personal favourite is still the Philips Flexi III, been using it for few months and just love it.
Diesel48
23 Aug 16#68
Has this expired?
rodman to Diesel48
23 Aug 16#72
maybe for you
dazzapat
23 Aug 16#70
Yeah, if you want to void warranty.
jhonny20041433
23 Aug 16#71
Wish I bought an S7 rather than an S7 Edge.
poinsy to jhonny20041433
23 Aug 16#136
Why?
mkh93
23 Aug 16#73
is this phone really worth the £400 and the hassle ? a top range phone should not cost more than 150-200 say should be in the range of moto g4 plus. We are paying to only to the big names "Apple" and "Samsung". .
wenttoabetterplace
23 Aug 16#75
You really don't have that many consumer rights when the item being sold is a refurb.
monkey1999
23 Aug 16#76
Great deal for s7 phone be £300 at least in years time samsungs hold price well compared to other android phones
tony863
23 Aug 16#77
The last major price difference with this phone was almost 4 months ago when a deal was posted for £490. That deal reached 896 degrees which reflects how good this deal is. It may well go down to £300 in another 4 months but that's to be expected considering the value of phones depreciates as we approach the launch of a newer model.
billy bronco
23 Aug 16#78
Where's the edge deal?
dtlewis28
23 Aug 16#79
Might be a silly question but would it not be worth using quidco and getting £80 cash back ? It states payout by October so would it not be worth paying the line rental of £14 for 2 months just to get the £80 ? your paying interest free on the handset anyway so it comes off the phone either way but all your losing out on is £28 on line rental over 2 months but gaining £80 cashback making it £52 profit which makes the phone then only £343.99 or am i missing something ?
wenttoabetterplace to dtlewis28
23 Aug 161#81
Even if it ran to 5 months before you got cashback, you'd still make a Quidco profit - and have an O2 line for all that time (with the free unlocking benefits that come with it).
So yes - worth a punt...but just don't expect a fast O2 payout on Quidco.
SuperOwl86
23 Aug 16#80
Cashback is not guaranteed or may take a lot longer than 2 months to receive the cashback..
5hp
23 Aug 16#82
People please be aware that O2 refresh deals are Credit Score Killer even if you pay fully in 2 days. Mine went from close to Excellent to close Very Poor just because ordering a O2 refresh deal. Regardless that payed everything and settled the account within 2 days.
gizmo2501 to 5hp
23 Aug 16#84
Excellent to Very Poor seems extreme. Mine dropped by, I think, 30 points on Experian due to O2 check.
wenttoabetterplace to 5hp
23 Aug 16#95
Whereas my Experian rating remains at 999/excellent - despite having done a half dozen of these Refresh deals. I guess it must be luck of the draw....OR you may have something else affecting your rating.
LadyLuck to 5hp
23 Aug 16#97
I got an s5 18 months ago on refresh and cxd the DD immediately as I didn't want the hassle. No effect whatsoever on my credit score tho the search showed up. I should say that I was expecting it to affect it but wasn't bothered if it had.
aymanhd
23 Aug 16#85
Ordered, all confirmed over live chat. Have transcript for security.
5hp
23 Aug 16#86
Yes that what happened no other check or credit for almost a year prior I had applied for. O2 refresh deals are made of two parts one conventional mobile operator service credit check and the other one is a short term loan ( phone on this case) this is exclusive to O2 refresh, you can google it for more info. And this should show on your credit report.
itsjustme
23 Aug 16#87
I've ordered, still not sure if it was the right decision or not. Don't think i'll feel that happy if it has an O2 logo on start-up. Would be great if someone who isn't bothered can confirm this before I open mine.
Still thinking I might just send the whole lot back and put it down to a trigger happy HDUK session.
LadyLuck to itsjustme
23 Aug 16#92
I bought an s5 18months ago on refresh and it has the 02 start up logo. Doesn't bother me at all tho as phone is rarely switched off/on.
superfamiking to itsjustme
23 Aug 162#127
I collected one for my wife from store this afternoon and can confirm there is NO o2 splash screen just the black samsung screen exactly the same as on my sim free s7 edge.
MusaX
23 Aug 16#88
Yes friend or families name and you pay it off at a later stage on your card
5Rivers79
23 Aug 16#89
Keeping the o2 line will be another £21.50 on top of the £14 though?
aymanhd
23 Aug 16#90
I don't think he understood that either.
wenttoabetterplace
23 Aug 16#91
Even at £21.50 per month on top, you would still be able to keep the line running for 3.5 months and still make a few extra coin.
If Quidco pay out within the 2 months they say they will, then you will make a profit of £37 or so - and have an O2 line running that'll allow you to unlock as many handsets as you like during that time.
wenttoabetterplace
23 Aug 16#93
I did misinterpret the airtime costs (the other poster said it was £14 p/m for the airtime part of the contract). Even at £21.50 per month for the airtime, it still makes sense to give Quidco a shot....particularly if you can make use of the O2 airtime and/or the opportunity to unlock O2 handsets for free.
Quidco cashback will give you profit as long as it pays out within 3.5 months...
wenttoabetterplace
23 Aug 16#94
It probably does delay software updates though as they will need O2 carrier approval.
itsjustme
23 Aug 16#96
Thanks,
I know it shouldn't bother me, I know it's not rational. I just find branding very annoying in general. But then I also know if someone said I'll give you £100 off the phone if you have to look at the o2 logo for a second when you turn it on it's a no brainier.
5Rivers79
23 Aug 16#98
But what about delayed software updates? Especially with the new o/s out at some point.
barbiegirl
23 Aug 161#99
Does it still use TouchWizz - is it still awful?
I see a lot of S7 users on the tube during my daily commute. Most of them seem to have bought a Ferrari to go shopping, i.e. they just play Candy Crush. Admittedly, it's quick and lag free..
itsjustme
23 Aug 16#100
Been thinking about it, I don't think I'm that bothered. At the end of the day it has fantastic reviews running the software it already has on it. Obviously I'd prefer it to have the original Samsung software without any o2 interference but I don't think it's a deal breaker. - Still pondering though.
I think the Ferrari is an unfair comparison, if you dotter around town in a Ferrari it's always going to feel like you are holding it back. The phone is never going to make you feel like you are going to slow or not pushing it enough. For me this will be my first high end phone, it may be my last who knows. I'm not a heavy user but I have got a bit fed up of making do. Having a decent camera to hand all the time will be really nice as well.
Never had a Samsung before either but TouchWizz is supposed to have been greatly improved.
misterleoni
23 Aug 16#101
You can REALLY easily flash stock firmware to Samsung devices - no rooting required and it doesn't affect the warranty or trigger KNOX. You just need a PC.
misterleoni
23 Aug 161#102
It won't - they delayed it to at least 6 months as there was a raft of people cancelling these Refresh contracts and getting £150 payouts. I did exactly that on the Lumia 1020 deal ages ago.
If you wait for Quidco you'll lose out, unless you actually want to use the airtime.
pezzas
23 Aug 16#103
The deal shows a contract period of 24 months not 12 - Have they changed it?
misterleoni to pezzas
23 Aug 16#107
It's not 12 months if it's a Refresh contract - where did you get 12 months from?
Crossbow to pezzas
23 Aug 16#108
It's always been 24 months (& always is on Refresh deals) - see the op's original post as well:
"1) Follow the get deal button, purchase the £35.50 + £14*24 tariff."
itsjustme
23 Aug 16#104
Would be great if you have some links. The tech side of it doesn't daunt me too much but concerns over the warranty on such an expensive item does.
misterleoni
23 Aug 16#105
From Quidco T&C for O2 contracts...
"Cashback will only be paid on contracted devices if the plan is active for at least 6 months.
Cashback will not be paid on cancelled contracts."
This was introduced shortly after the 1020 deal on here, where people were effectively getting the device for about £90 after cashback (when it was still a device people were actually buying and which wasn't considered old!).
misterleoni
23 Aug 161#106
As far as I know you'd only lose warranty if it triggered KNOX (which shows that unauthorised software has been put on there, for example if you've rooted the device and put a custom ROM on there).
Look on XDA Developers if you want to go down the root of flashing stock firmware. I won't 'advise' that anyone does it, as if you don't read the instructions properly you could break your phone; but I did it with an S7E (and previous devices) and it worked perfectly - OTA updates all working and no sign in the bootloader that anything had been touched, since the software is official Samsung anyway.
aymanhd
23 Aug 16#109
Oh, I've gone through quidco, and expect nothing to come of it, but it might. Anything is possible! I've got £80 tracked for now.
fishmaster
23 Aug 16#110
Maths tells me you're wrong :smiley: SGS7 is 2016 phone.
dtokez
23 Aug 16#111
would be a good deal if it wasn't full of samsung bloatware. Nexus FTW :smiley:
tamaru
23 Aug 16#112
How quickly do they tell you whether or not your credit check has been accepted?
Pin the above page in your browser & keep checking every day.
itsjustme
23 Aug 16#118
Can I ask, anyone who has ordered this, or anything else from O2. There is no information showing in the new account about the order. And I've had absolutely no emails or anything from them. Is this normal?
I've spoken to two assistants via live chat trying to request they re-send the order confirmation emails but seem to be getting no where. They confirm the order and say I'll get an email on dispatch ( which will be Friday).
tamaru to itsjustme
23 Aug 16#121
No, that doesn't seem normal. I received about 9 e-mails from O2 after the order was confirmed, sending me various documents and confirmations.
aymanhd to itsjustme
23 Aug 16#124
I don't know if it's already been answered, but I have the same thing on my account, but I did get about 8 emails.
Have you checked the email address they're going to? You might have added a character, or missed something out.
tamaru
23 Aug 16#120
Oh, I see. Carry on then, DeceDeals!
misterleoni
23 Aug 16#122
You'll have to keep it running till it pays out, so if you aren't planning on actually using the airtime then you'll be wasting your money
aymanhd
23 Aug 16#125
I don't know if you meant to quote me or not, but I'm not expecting anything, just went through just in case something might happen...
itsjustme
23 Aug 16#126
That's reassuring, as it turns out I maybe didn't so much as type my email address incorrectly as just make one up completely.... However, this email address has now been added to my email account as an alias, so I will get anything else from them. I'd very much like the original emails though and it doesn't seem like it's happening.
itsjustme
23 Aug 16#128
That's great to hear, hopefully it's universal :smiley: Has all the rest of the cancellation process gone smoothly?
aymanhd
23 Aug 16#129
Did you make up an O2 email account or was it just something that you thought was your email account?
aymanhd
23 Aug 16#130
Is that the after you've inserted the O2 sim? The splash screen may be something software related when the sim is installed the first time (I could be REALLY wrong here!).
itsjustme
23 Aug 16#131
I used my full name rather than initials, the dangers of having multiple email accounts with different providers and too many other things on your mind...
misterleoni
23 Aug 161#132
You don't get a splash screen on the O2 G4 either but it's still running O2 software and will still get updates slower than a SIM free one.
superfamiking
23 Aug 16#133
She's using o2 sim while she waits for an unlock code from eBay. Still no o2 splash screen. It does have o2 apps pre installed though
Shaftydude
23 Aug 16#134
Expired now?
tamaru to Shaftydude
23 Aug 16#135
Still running as far as I can see.
rodman to Shaftydude
24 Aug 16#156
try again?
misterleoni
23 Aug 16#137
I went from the S7 Edge to the S7 as I kept catching the screen accidentally, found it a bit too big and I also hated the lack of decent screen protectors. You can at least get something *ok* for the S7; the Edge is either rubbery screen protectors, glass that doesn't come even CLOSE to the edge and which you catch your finger on, or curved ones that only stick at the edges and that cause dust ingress and a rainbow effect, as well as nuking screen responsiveness.
dfunked
23 Aug 16#138
Cheers... Gave up on my OP3 ever dispatching and ordered one of these instead.
What kind of delivery times are people getting? (I went with C&C)
tamaru to dfunked
23 Aug 16#144
Ordered mine today and it's arriving tomorrow. :smiley:
wayne_130
23 Aug 16#139
Thanks OP, ordered this earlier today and had around 10 e-mails from o2 with various literature. Seems like a bit of an over kill.
Looking at some of the conditions, I hope they don't charge the £465.99 to buy the handset outright which is what I will be doing. The deal comes in handy for me, been scraping by with an S4 mini for the last 4 years and it's on it's last legs.
4.1 Total amount of credit ( “Amount of Credit” ) is: £336.00
4.2 The total amount you will have to pay: £395.99
4.3 The cash price(s) (the amount you would pay to £465.99
buy it outright)
aymanhd
23 Aug 16#140
just has a text from o2 stating that they have no stock and will update when they have a delivery date.
yaboy to aymanhd
23 Aug 16#143
me too .
Crossbow
23 Aug 16#141
As long as you purchased the right deal - £59.99 upfront + £14x24 = £395.99 total payable
wayne_130
23 Aug 16#142
Yes, definately paid for that deal. Fingers crossed it'll be fine thanks. Just had the text to say out of stock but they expect more stock in tomorrow.
dfunked
23 Aug 16#145
Cheers. My order confirmation email had the below in it... I might just "pop in" before work tomorrow and see what the story is even though I haven't had any other delivery confirmations...
"We're getting it ready now. We'll let you know when it's ready or feel
free to pop in now and we'll get it ready while you wait."
kp2k
24 Aug 16#146
I got an iphone 6 for £180 recently so its a great way to get a cheap phone
One word of warning O2 are a pain in the ass when cancelling your contract. I did everything the right way as described but had a mare afterwards with O2 taking payments after cancelling the airtime contract.
After numerous attempts over a month and hours on the phone and chat online myself being told the refund was on its way i had to get the bank to recover the £600 they took without permission!
As soon as you recive your phone and have paid up your device plan cancel the direct debit!.
tamaru to kp2k
24 Aug 16#147
I've read people advising the exact opposite, saying they ran into problems when they cancelled their direct debit themselves rather than allowing O2 to do it through their process.
kp2k
24 Aug 16#148
I wish i had cancelled it myself instead of leaving it to O2 for sure!
vsmk
24 Aug 16#149
is deal still available ?upfront cost has gone up to 59.99 or 99.99
aymanhd to vsmk
24 Aug 16#150
It's still working for me. Have you selected to see more tarriffs?
itsjustme
24 Aug 16#151
Still no emails despite being promised them again - customer service is almost enough reason to cancel the airtime contract even if I hadn't intended to.
Another question to anyone that has already got one, does it come with a charger. I know o2 don't typically supply chargers with their phones and wondering if I need to pick one up.
jhonny20041433
24 Aug 16#152
The curved screen is annoying, as you always have to be mindful when interacting with the screen. Phone looks beautiful though.
drazgoosh
24 Aug 16#153
I've messaged O2 and searched a bit online, and from the sound of it you cannot be refunded the first month of airtime. How can I guarantee that it'll be refunded?
aymanhd
24 Aug 16#154
I've spoken to LC and the operator stated they will be despatched tomorrow and I should receive it tomorrow as it's coming via UKMail.
Crossbow to aymanhd
24 Aug 16#159
"In first month they might take the airtime from your bank account through direct debit because they generate the bill the next day you apply for a contract, don't be scared as this will be refunded the next month, if not, call them again."
The above happened to me as well (different Refresh deal), but when I queried it - as I had used no airtime whatsoever - using online chat, they refunded me.
True, there are no guarantees with the refund, but if you do everything right from your side, you'll have everything in your favour to make the best argument & have the best chance of getting it refunded. Also, if one refuses, try another CS person another day. Be persistent & polite & you should get there in the end.
poinsy
24 Aug 16#155
Oh, ok. I had read about that issue with the S6 Edge, thought they had sorted the issues out with the S7.
dfunked
24 Aug 16#157
Picked mine up this morning (click and collect is the way to go!)
Very pleased with it so far, but it's taking a while for it to become available to unlock via my o2...
How long did people have to wait for the "this information is not available" message to stop showimg up?...
/edit
Asked live chat and their advice was to make a couple of calls, otherwise it can take up to 24 hours for the IMEI to register on their network.
Did a couple of calls to my work and other mobile numbers and hey presto, unlock request can now be sent....
lovernotfighter
24 Aug 16#158
is it expired? i can't find it :-(
Crossbow to lovernotfighter
24 Aug 16#160
Not expired, but you may need to click on "+ Show more" to view the correct tariff...
lovernotfighter
24 Aug 16#161
I did and still couldn't see it
Crossbow
24 Aug 163#162
Well, can you see it now? You didn't say.
If yes, what was the difference between then & now?
If not, then there's something wrong with your browser - clear browser cache & cookies & try again. Or, try a different browser or device.
If you still cannot, you should go to Spec Savers.
Shaftydude
24 Aug 16#164
How many years warranty you get on this?
LadyLuck to Shaftydude
24 Aug 16#165
Samsung are 2yrs on mobiles.
allansullivan
24 Aug 16#166
So when I cancel the agreement I am liable for £336.00? Is the £465.99 quoted on the representative example just for comparison purposes?
tamaru to allansullivan
24 Aug 161#167
Yep, you'll only be liable for the £336. I cancelled the airtime today and paid off the phone and that was what I paid.
semo
24 Aug 16#168
Anyone know if this trick will work with the LG G5 and how much the final cost would be?
Thanks
LadyLuck
25 Aug 16#169
I was refused as well and I know my credit score is excellent. Spoke to them and they said try another browser and use a debit card not credit card to pay the £59.99. Did that and it went thru no problem.
So how do you get the unlock code? Just setting it all up now.
deany76
25 Aug 16#172
This is a crackin' deal .....O2 will surely in time revisit the figures and ask the question "is it worth it?"
crazy_b to deany76
25 Aug 161#187
I bet they are getting these phones for £250ish they still making loads on it
deany76
25 Aug 16#174
Worth noting that this baby takes 200GB of storage SD card - no wonder apple are are approx 14% market share - (I find it depressing as an iPhone user for 9 years.)
sitz
25 Aug 162#175
Looks like a fantastic deal. I've been trying to bag one of these for ages, my only refrain is I had a hell of job to cancel a subscription with O2 previously. It would be just my luck it won't work.
aymanhd
25 Aug 162#176
Mine's arriving today! Going for the Spigen Slim-Armour : here
I think it should support the newly released 256gb cards too, just they weren't released when the phone was.
LadyLuck
25 Aug 161#177
I'll be looking for an Original Technology screen protector as I have one on my current phone and it's excellent. Easy to put on and stays clean . Tnx for the suggestion tho.
LadyLuck
25 Aug 16#178
Like the built in kickstand idea!
itsjustme
25 Aug 16#179
I've ordered a Spigen neo hybrid case for mine. Screen protectors are a total nightmare to get because the glass is curved at the edges (even on the "flat" version") so your protector either has to be shaped to fit, or only cover the flat part of the glass which looks a little daft.
These seem to be some of the only ones that get a decent review,
I've taken my chances and ordered a cheaper version which appears to be a copy and hopefully is the same design. Whether the protector then fits with the case which rolls of the edge of the screen is another question...
itsjustme
25 Aug 16#180
Another question ( I know I'm a pain). Do you have to wait on your unlock code to arrive before you phone and cancel?
Don't want to be stuck with a locked phone once I've cancelled the plan.
.
aymanhd
25 Aug 16#181
That's the main draw for me. I carry around a foldable phone holder with me everywhere. I have a Supcase Beetle Defense at the moment and that protects my HTC One M8. I'd want something very similar to that. Is a Glass screen protector really that necessary?
itsjustme
25 Aug 16#182
Probably not, the glass on the phone should be about as tough as is possible. But it's a big purchase for me and I intend to wrap it in as much cotton wool as possible. I asked Spigen why their glass screen protectors for the S7 weren't available in the UK but got no informative response.
ChunkyKong
25 Aug 16#183
Does anyone have any information on what O2 software is on the phone, and whether it can all be removed easily? I like to keep my phones as free from unnecessary crap as possible, so don't really want to start with loads of junk on there!!! Thanks
crazy_b
25 Aug 16#185
This is excactly why I'm looking at samsungs, had iPhones for 6 years and sick of the predictive texts now. Is Samsung predictive text any better. It changes all my words to wrong ones ffs
wayne_130
25 Aug 16#186
Just received my phone, put the SIM in and gone to My o2. When requested the unlock your device I get an error message "This information is not available at the moment. Please try again later" Anyone else had this issue?
wayne_130 to wayne_130
25 Aug 16#191
I'm on to the live chat and now they're telling that Samsung haven't provided them the unlock code for the S7 or S7 edge yet which is why I have the error message. Help please.
itsjustme
25 Aug 161#188
I've never owned or really used an iphone so I might be talking nonsense. But from what I've seen it's better implemented in android. It shows you what you actually typed, what it is going to replace it with if you hit the space button and another suggestion. And if one doesn't work for you you just install a different one. I'm using SwiftKey ( I thought you could get it for the iphone too though), I rarely use the swipe keyboard function but I like the keyboard layout much better than what came with my phone. It does regularly freak me out by managing to predict whole sentences for me though just from the first word. I don't think I'm I that predictable? :disappointed:
deany76
25 Aug 16#189
didn't know they existed, would be interested if the 256GB were compatible
Read back through the comments, this has been discussed previously and I'm pretty sure what you are getting told now is nonsense. I'm already getting the impression that the live chat staff just make it up as they go along (I still haven't received any emails despite being promised them 3 times).
deany76
25 Aug 161#193
Uh oh
aymanhd
25 Aug 16#194
They should be - my 2 year old HTC One M8 states it's compatible with the 256gb card!
The 256gb card is pretty expensive - approx £125. You can get the 200gb Sandisk from Amazon for £70 here
aymanhd
25 Aug 161#195
I've already got the 85p stand - currently in my pocket!
aymanhd
25 Aug 16#196
I think you have to make at least one call to get an unlock code!?!!?
LadyLuck
25 Aug 16#197
I have similar but much easier not to have to carry those around more espec when limited pocket space ie ladies gym clothes
Great idea to have it inbult into case - shame I dont fancy a grey cover on a gold phone tho.
aymanhd
25 Aug 161#198
It seems that Samsung are running a promotion in America where they are giving away a Gear S2 (smartwatch) or a 256gb microsd card with the new Note 7. I don't want to assume, but I think that the S7 should support the 256gb microsd card! :smiley:
wayne_130
25 Aug 16#199
Thank you, I actually just phoned then and did this via the IVR. The IVR gave me the code over the phone so I will try this later on my Three sim card. So webchat are talking nonsense !
itsjustme
25 Aug 16#200
No worries. As I say the live chat are winding me up too, I've been trying to get the original documentation and order confirmation re-sent and I've been told 3 times now it will be. I have got a dispatch email though, so that is something.
You got the unlock code instantly over the phone? Can you give more details on exactly how? That sounds like a much quicker route than doing in on the phone and then waiting.
5Rivers79
25 Aug 16#201
The automatic service on the o2 customer service number has sent me a text saying:
"Your unlocking request has been submitted. We'll update you within 72 hours. Please check your mail."
It didn't give me any unlock codes..is this the right way of doing it? Can I ring them now to cancel the airtime contract or should I wait? Thanks.
benjellyhero
25 Aug 16#202
Can confirm I had the "information is not available" unlocking problem online. Got straight onto live chat and she sorted it for me from her end. Now just waiting for an email with an unlock code before I cancel airtime. Good luck!
PS. Does anyone know if I can get a refund on first month airtime even if I use a couple of texts?
Knighty93
25 Aug 16#203
I spoke with 02 today and they just offered me:--
Option1 : Samsung S7 would be for £ 45.25/ month ( Device : £ 19 ; Airtime : £ 26.25 after discount of 25% ) with an upfront cost of £ 9.99 and so after the first bill you would have to pay £437
Option2 : Samsung S7 would be for £ 49.99/ month ( Device : £ 14 ; Airtime : £ 26.25 after discount of 25% ) with an upfront cost of £ 59.99 and so after the first bill you would have to pay £322
P.S: i was told you cannot get a refund for the airtime for the first month. Even if you don't use any?
robinbowes
25 Aug 16#204
I just did this for an iPhone 6S 128GB.
Some notes:
1. O2 charged me airtime from when I placed the order to when I cancelled. I ordered on a Friday and cancelled on Monday so they charged me Fri-Tue which was less than £5.
2. They billed me for the phone again after I'd paid it (because I cancelled the airtime). They refunded this.
Everything else went through perfectly.
R.
itsjustme
25 Aug 16#205
This is a bit off topic but annoys me generally. How can they possibly get away with billing you for airtime from before you've received the phone. At the very earliest it should start on the delivery date.
wayne_130
25 Aug 16#206
wayne_130
25 Aug 161#207
I phoned customer services and said I want to unlock my phone, then put through to the IVR and it provided me an 8 digit unlock code there and then.
However I've since tried this after putting in my Three sim card in and it's rejecting the code. Customer services are now sending some kind of form off for me however they've said I'll hear back within 7 days. Surely it can't be that difficult to unlock a phone.
To top it off, I had trimmed my micro sim down to a nano sim on my existing contract to fit the s7, so this will not fit in my old phone anymore. Nightmare journey so far I'm afraid.
ciderno1
25 Aug 16#208
Your 02 sim should cm with adapters, just get the one that fits your sim, should slot in easily and use on your existing sim/phone.
ciderno1
25 Aug 16#209
Your 02 sim should cm with adapters, just get the one that fits your sim, should slot in easily and use on your existing sim/phone.
wayne_130
25 Aug 16#210
Thanks, but that's still not working - had to request a new SIM. Shame this unlock code isn't working, just means I have to wait 7 days before I can cancel the airtime contract with o2 now.
LadyLuck
25 Aug 16#211
s7 has been out a good while now so that wait is terrible :disappointed:
aymanhd to LadyLuck
25 Aug 16#214
Mine's apparently arrived now - hopefully it will all go smoothly, as I have the livechat scripts!
blue_moon_82
25 Aug 16#212
Be advised this will have a big adverse effect on your credit rating.
aymanhd to blue_moon_82
25 Aug 16#213
Would it be any difference to just cancelling an order?
tamaru to blue_moon_82
25 Aug 16#215
The whole point of having a good credit rating is so you can prove you're in good standing to buy things like this.
aymanhd
25 Aug 16#216
I don't really know why it would have an adverse affect, surely paying off the loan early is a good thing?
LadyLuck
25 Aug 16#217
I meant the 7 days for unlock code :wink:
aymanhd
25 Aug 161#218
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaah. Right. That is a long time!
tamaru
25 Aug 161#219
Maximum 7 days. Mine arrived in less than 24 hours.
dfunked
25 Aug 162#220
Unlock codes are fairly quick... I requested an unlock at lunchtime and got the code at 9ish that night.
Paid off the phone and cancelled the airtime this morning, so all in all a pretty swift process (sorted in just under 24 hours from collecting the phone)
Did a credit check earlier and I'm still at the max possible, so fingers crossed I haven't messed anything up there.
theantmay
25 Aug 16#221
Received the phone, called them from the phone paid off phone for £336 and cancelled airtime. Wasn't asked for any reasons so they are probably used to it now!
They advised that the airtime contact would be disconnected tomorrow, and that I would receive a credit bill in 14 days for the DD they have already taken. They advised they would cancel the DD and sort that part out.
Thanks to the OP
LadyLuck to theantmay
25 Aug 16#222
Did u get the phone unlocked by them ok 1st?
LadyLuck
25 Aug 16#223
Re the unlocking - cant u just pay a couple of pounds to unlock via ebay?
tamaru to LadyLuck
25 Aug 16#224
You could, but why would you when you can do it for free via the network?
LadyLuck
25 Aug 16#225
I wouldn't unless they told me 7 days which delayed my airtime cancellation :wink:
tamaru
25 Aug 161#226
The sending of the unlock code is automated once you make the request. I cancelled my airtime immediately after requesting the code, and it still arrived the next day.
dfunked
25 Aug 16#227
I had a quick look on eBay and any S7 codes are £12+ unless I'm missing something... For people like me who are willing to jump through these kind of hoops to get a bargain phone, a few hours wait to unlock a phone legitimately is preferable to paying £12 for some scrote on eBay to type our IMEI code into a keygen
LadyLuck
25 Aug 16#228
I agree wholeheartedly and plan to get mine for free from 02.
My comment was in response to the poster saying they had been told it would be 7 days. In that circumstance and having spent this much on a phone, another £12 for a speedy resolution wouldn't bother me at all.
aymanhd
26 Aug 16#229
There's no one available on livechat :disappointed:
itsjustme to aymanhd
26 Aug 16#230
Can I ask what the problem is? I'm receiving mine this afternoon so trying to prepare for all the things that might go wrong. Recent posts on this thread haven't exactly filled me with confidence.
aymanhd
26 Aug 16#231
I don't know. I received mine yesterday evening. Installed the sim, have it on airplane mode to stop data. I've made a couple of calls to request the unlock code, and that seems to have gone through. At the moment the 'contact us' page is just stating that they're waiting for an agent to become available. Yet it's been like this for the last 4 hours. How strange it's literally just started working! Right - to live chat!
itsjustme
26 Aug 16#232
Ahh I see, can you cancel it over live chat? I'd much prefer but I'd imagine you actually have to talk to someone. Let me know how you get on.
aymanhd to itsjustme
26 Aug 16#233
I'm currently mid-chat. Going through the details now. As I've already requested an unlock code, he said that I don't have to wait to receive it... It will already be on the way.
aymanhd
26 Aug 16#234
It seems you still have to call their CST to pay the settlement.
tamaru
26 Aug 161#235
The instructions in the OP are the best way to go about it. Call 202 once or twice from your new SIM just to make the SIM active (you aren't charged for calls to O2 from the SIM), then the ability to request the unlock code online via MyO2 should become available, request it, and then finally call 202 from the O2 SIM and ask to be put through to cancellations and they should do it for you with no hassle.
aymanhd to tamaru
26 Aug 16#236
Out of interest - how do you receive the unlock code?
aymanhd
26 Aug 16#237
All cancelled via 202. I explained the situation, and it's all sorted. He knew what I was doing. £336 is paid off and I should receive my unlock code soon.
itsjustme
26 Aug 16#238
So guess what, here is me all worried about what's going to happen when I get the phone and the courier has failed to deliver it. Really really not happy, it's been recorded as an incorrect address and delayed until Tuesday. But spoke to them on the phone and the operator agreed there was absolutely nothing wrong with the address they had.
bilbob to itsjustme
26 Aug 16#239
Translated: Courier couldn't be arsed.
aymanhd to itsjustme
26 Aug 16#241
Can you collect it from your nearest depot tomorrow?
itsjustme
26 Aug 16#240
My thoughts exactly, and it goes back to the previous comment I made. How is it possible fair that they start the airtime billing when they dispatch the phone when situations like this occur.
Speaking to live chat they say they will get them to re-deliver today, but I'm just under the impression now that they simply tell you what you want to hear.
locktheworldout
26 Aug 16#242
In case I missed it, do these have any carrier bloatware or splash screens etc please? Could it mean that the update to Nougat will be delayed more than the stock S7's?
aymanhd to locktheworldout
26 Aug 16#244
No splash screen - just stock Samsung it would seem. There doesn't seem to be much bloatware either, and everything seems delete-able, which is great!
itsjustme
26 Aug 161#243
The nearest depot is about 50 mile away. Even I'm not that desperate for it. I have absolutely no faith it will turn up this evening though despite O2 assuring it me it will.
My new case has arrived though, so I can put it in my pocket and pretend I have a new phone I guess.
To re-cap my understanding. They obviously have some O2 apps and bloatware, and yes that means delayed software updates. On the plus side there is no splash screen it's the original Samsung start up. There supposedly relatively easy ways to change it to stock firmware ( google odin) which don't require root and shouldn't void the warranty. But you'd have to decide if it's worth the risk.
aymanhd
26 Aug 16#245
The nearest depot is about 50 mile away. Even I'm not that desperate for it. I have absolutely no faith it will turn up this evening though despite O2 assuring it me it will.
My new case has arrived though, so I can put it in my pocket and pretend I have a new phone I guess.
Which case did you go for? I've got the Spigen Slim Armor arriving tomorrow via Prime :smiley:
I've not received my unlock code yet. I think I'd rather have the case before the phone!
I was going to go for the 200gb Sandisk for £56.99 (NUS Amazon). But have only used 20gb on my current 64gb, it would just seem like a waste.
itsjustme
26 Aug 16#246
It's the Neo Hybrid, looks like a nice case. Ordered via Spigen on eBay yesterday and arrived today. Can't complain, although I did when they tried to tell me it wouldn't arrive until mid-September. Not sure what was going on there.
Every phone I buy I buy a bigger sd card, and everytime I use exactly the same amount of space. I think, at least for a while I'll be sensible and stick with my old 32GB.
vik916
26 Aug 16#247
Good deal awful network provider, at least in London
aymanhd to vik916
26 Aug 16#248
Not sure if srs or if haven't read the offer.
aymanhd
26 Aug 16#249
Ahh, I didn't really like the bit at the top and bottom. I didn't buy from eBay as I was worried about the delivery times!
I think I'll just buy another 64gb for this. Photos will be larger files than on my HTC with the 4 ultrapixel camera!
dfunked
26 Aug 16#250
File sizes for pictures isn't all that bad - anywhere between 2MB and 5MB for any I've taken so far, so a 64GB card should do you fine for that.
4K video on the other hand will chew through your storage in no time... I've dropped down to 1080p for that as the quality isn't all that amazing, and you miss out on some of the stabilising tech etc that's only available at 1080p and below.
Are there any recommended screen protectors for this? I've been using my phones naked for years now, but dropped my spare phone the other week and seriously cracked the glass. I've ordered a Spigen neo hybrid as well, so need to find a tempered glass protector that'll work with that.
I don't know if it will work, but the video says over it that it works with some spigen cases, I can't really see why it wouldn't work with the Neo Hybrid, especially in it's two part design, but who knows.
itsjustme
26 Aug 16#252
No phone :disappointed: Live chat is so frustrating, they just seem to tell you what you want to hear to make you leave and you end up going round in circles. No phone until Tuesday now it seems. Customer service is enough to make me never get an O2 contract. And they seem utterly oblivious to the fact that it's not acceptable to say,
"Please stay assured about this, we've taken the appropriate steps to ensure you get the delivery today"
When it turns out they had never even heard from the courier.
And what is it that companies have against a proper email address. Rant over, for now.
The thing is though I don't want to make too much of a fuss in case it complicates things further when cancelling the airtime.
Reading1800
27 Aug 16#253
Mine turned up on schedule on Friday, took 24 mins on hold to get through to cancellations but then all paid off at £336 ,airtime cancelled and phone unlocked. No attempt to try and get me to stay , very straightforward, although I had phoned using their sim and by cancelling the airtime it cut the line immediately even though I was still speaking to the guy, luckily payment had been taken by then and I've had email confirmation. Pretty good deal
hunsbury0 to Reading1800
27 Aug 16#254
how long did it take to get it unlocked after cancelling the contract?
gizmo2501
27 Aug 16#255
Interesting. And annoying. Mine definitely dropped from it, which was surprising in and of itself.
LadyLuck
27 Aug 16#256
Phone arrived yesterday afternoon. Asked Live Chat for unlock code (got the info not avail message on app) at 3.30 and it came thru around 4hours later. Called to cancel but got bored in the Q so left it until this morning. Called just after 8am this morning and got thru within a cpl minutes. Paid the £336 and airtime cancelled literally mid conversation with the guy. Email confirmation received.
boomish
27 Aug 16#257
When I click on the link part of the URL says "affliate-_-47868" does that mean the poster is getting paid for everyone taking up this deal? If so I thought this is not allowed on HUKD? maybe it's HUKD is the affliate.
tomwatts to boomish
27 Aug 16#258
HUKD have put their code in, nowt to do with me.
Reading1800
27 Aug 16#259
About an hour and a half
emptypocketz
27 Aug 16#260
Sounds like a right headache and could reduce your credit history, ebay got used ones galore for £380-430 on average but obviously not as good as new and with warranty.
Wish these were £300-350 unlocked brand new without the headache and hassle !
LadyLuck to emptypocketz
27 Aug 16#263
Don't we all!
Alansmithee to emptypocketz
28 Aug 16#270
How could it reduce your credit history - it alters time?
Do you mean credit profile?
you had a credit contract that you successfully paid off - why would that impact your profile?
deep
27 Aug 16#261
good luck with £80
umar
27 Aug 16#262
just ordered it worked brilliant last time i used fresh and bought nokia1020. ive looked around and it seems s7 is the right choice given whats on offer at the moment!
aymanhd
27 Aug 16#264
I don't plan on receiving a penny. Anything is possible though.
aymanhd
27 Aug 161#265
Phone is all sorted now, fully unlatched, with my 3 sim card in and working great... Just need to decide if I want a 64gb or 128gb microsd card! The Spigen Slim Armor (American) case is great! Thanks OP! Oh and my credit score is unaffected. :smiley:
lilstump
28 Aug 16#266
Isn't there any more. Boo
LadyLuck to lilstump
28 Aug 16#267
Yes it is.
umar
28 Aug 16#268
when i bought 1020 on fresh didnt even open the sim and requested code and paid via live chat.
has anyone done it with this deal or you definitely have to use the sim provided?
i am thinking of buying this case
any decent s7 edge deals???
s7 or s7 edge is better to go for?
ladymarmalade
28 Aug 16#271
Can anybody tell me if I choose the option of collecting instore, can I still cancel the airtime part under t&cs?
I know buying over the web and instore give different t&cs and I didnt know if this still counted as online.
Cheers
Crossbow
28 Aug 16#272
Could you also check in a week to 10 days & let us know if anything changes? Thanks.
Crossbow
28 Aug 161#273
Some people have complained it has impacted their credit history / profile negatively, even though they paid off everything within a few days.
Some have also been cancelling the direct debit themselves & this has also had a negative impact apparently. In other words, rather than trusting O2 to do it from their side, which is ok from a credit point of view.
I ordered and picked the phone up today. Freaking awesome phone! called 202 for the unlock code, and received it in less than 10 minutes
dchampx
28 Aug 161#275
Just did this today... Purchased online, phone in hand the same day (via store collection) and contract cancelled within a matter of hours.
Followed the steps, but couldn't request the unlock code on the app or website as it kept flagging up an error. Requested the unlock through the online form instead (https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form) and the code was sent within 10mins. Old sim in phone and boom, phone unlocked.
Then a quick call to o2 with a baffled retentions officer ("oh so you've had the contract since.... TODAY?!") later... DONE!
VERY HOT! THANKS!
umar
28 Aug 16#276
wish I had done store pick ordered last night no email about the delivery yet! ordered case mate for £8.99 today
Alansmithee
28 Aug 16#277
reading that article, the phone is still a tiny loan amount that if it is going to impact your ability to get other credit, you have bigger problems.
nedford
28 Aug 16#278
they are development handsets made 5 yrs ago as prototypes
LadyLuck
29 Aug 161#280
Brand new.
Crossbow
29 Aug 161#281
I know - only teasing :stuck_out_tongue:
YoungEagle
29 Aug 16#282
Just wondering, as it is pretty difficult to confirm from the o2 website, but is click and collect (from a store) free for this deal? Hoping to snap up this phone.
bianco
29 Aug 16#283
Mmmm o2 won't take payment for this order on any of my cards and I know there's plenty of balance...
Can anyone confirm that their order has gone through in the last few minutes?
ladymarmalade
29 Aug 16#284
I paid mine off around an hour ago. Got instant email receipt and line is dead. Still waiting for unlock code which I did a few hours ago :disappointed:
Bendown
29 Aug 16#285
Is the camera as good as people say
umar
29 Aug 16#286
coming tomorrow
i take it everyone used the sim provided to request unlock code and cancel the airtime
ladymarmalade
29 Aug 16#287
My unlock code has just come through so all done!
This is the 4th refresh I have done (S4, 2x S5 and now S7) over the years, there is sometimes a bit of hassle but it always gets sorted.
Great deal.
Thanks Op
ewatkin4
30 Aug 16#288
I know I sound thick but can someone please explain this to me, idiots guide pls
bianco
30 Aug 16#289
Had a call from Halifax today stating they'd declined my transaction as it came from an unauthorised retailer......trying again now.
Bendown
30 Aug 16#290
Tried to unlock mine using app, not available at this time is the error mesage I get, should I get unlock before requesting cancel?
xxxxsimmoxxxx
30 Aug 16#291
Expired deal? The £14 per month tarrif is not showing for me.
umar
30 Aug 16#292
got my unlock code within minutes online chat was too late to cancel only open till 8 will do 1st thing tomorrow I've not put the sim in will be putting my bt sim (needed nano) when it arrives tomorrow
umar
30 Aug 161#293
It's £35.50 tarrif (£21.50+£14)
xxxxsimmoxxxx
30 Aug 16#294
Yep.. that does not appear for me. There is no tarrif at £14 per month, nor even any tarrif where the upfront cost is £21.50 - are you still seeing it..? it's either finished / been removed or something is wrong because such a refresh tarrif is not displaying.
rang today cancelled paid £336 she said will be cancelled from tomorrow I said why not today so she said ok all done and I did not put the sim in the phone
adsthompson
31 Aug 16#298
Does the phone have a load of o2 bloatware on it?
locktheworldout
31 Aug 16#299
The only O2 evidence I found on mine was a single O2 app, an Amazon app and an O2 signature in the stock email app.
Bunnster
31 Aug 16#300
when you pay off the device plan is it the remaining plan cost e.g. £16 x 24; or the device cash price? I am looking at one where the is £110 difference between the device plan cost and the device cash cost.
itsjustme
31 Aug 161#301
Well I got mine, finally, in UK Mail's defence the driver was genuinely lost, and took a lot of time to find me yesterday. Not in their defence is the fact the postcode was correct and should have taken him to where he needed to be.
Unlock code arrived minutes after filling in the online form so this seems to be the quickest way. I still couldn't access it on myO2. Paid off device and cancelled airtime in a 5 minute phone call and this all seems to have went fine. Now just waiting to see what I'm charged for when I get the final bill. I was assured that the airtime contract would be changed to start when the phone arrived but I believe very little of what O2 live assistants tell me now.
Happy with the phone though, and bloatware does indeed seem to be very minimal. My glass screen protector did not work with my case though :disappointed: So if anyone has found combinations which do work please let us know.
az4lyf
31 Aug 161#302
Hello ppl
I wanted to share my experience with o2 refresh and the effect on my credit score.
When the galaxy s6 was posted, I grabbed 2 contracts in my name and a third on another family members name within 2 days. It went through without a problem. But that was the limit as my brother's were unable to get a contract for them on the same refresh deal (their credit score is really good btw). The response on the website said they use various methods to decide on giving their contacts.
So the limit was 3 on one address it seems. At least for the that week when we tried.
My credit score before purchasing these contracts was 995. After purchase it dropped to 965
Hope this helps
Crossbow
31 Aug 16#303
Only Device plan needs paying off, so only pay attention to the "Total amount payable for device" section under 'More details'. In this deal, £395.99 is the lowest (i.e. £59.99 + £14 x24).
If you're not sure when selecting an option (for this or any other O2 Refresh deal), post the details & someone can take a look for you.
Crossbow
31 Aug 16#304
There are 4 options that have a £14/month tariff - basically, all the £59.99 upfront deals.
And yes, still in stock.
locky_123
31 Aug 16#305
Ordered online yesterday am, picked up from local O2 store yesterday pm, logged in to myO2, requested unlock under IMEI, received code via email in a few hours, rang 202 this pm (said leaving and got through to person very quickly) and cancelled air time and paid remaining £336. Simples.
Bunnster
31 Aug 16#306
crossbow than you.
mine is actually for an IPhone 6s plus. just thinking about doing. needed for daughters birthday; currently on EE for another year; but by far O2 Refresh is best price for the handset.
Assume they do unlock 6s plusses. do you do the unlock before or after paying off the device plan; does it matter?
Crossbow
31 Aug 16#307
EDIT: Sorry, ignore this as it's for the 6 Plus, not 6s Plus - corrected in next post below...
No problem, the 20GB data & £29.99 upfront deal is coming up as cheapest for me (is it for you as well?)...
Also, for iPhones, the unlock method is slightly different (from Android phones) - you need to put the SIM they send in the phone & make a call (of at least 10 secs) using the same phone - this is to activate its IMEI on their system.
Then visit O2's online unlock webpage to unlock your phone for free, or you can also call them for the same on 202 for free from the phone.
Once the phone is unlocked successfully, ring 02 on 202 and tell them you want to pay off the Device Plan (DP) & also cancel the Airtime (A). Make sure they have done it properly, & to send you a confirmation email (so it's in writing) saying the same - that DP is paid in full & A is completely cancelled - & that no further money is owed to them. You may be charged a small amount for the Airtime you've used before the unlock code came through.
P.S. Finally, a few days later, call them again to confirm that everything's been taken care of & that you don't owe them any money (except what I said above).
Bunnster
31 Aug 16#308
Hi Crossbow, I was looking at 'almost perfect'; 20gb plan, which is £49.99 up front and 24 x £16; so a total of £434. But yours for new ; but mine is for 64gb and Rose Gold (daughter's specification
Yes, I can confirm that £434 is the best price for your daughter's choice.
Note that these 'like new' phones are usually for the handset & cable only - they will not include the original box or other accessories that one normally expects with a brand new phone.
sitz
1 Sep 16#310
I'm only seeing 3 x £59.99 deals now. Minimum device payment £19 a month, not £14.
Crossbow
1 Sep 16#311
It has expired now, but was still on when I checked yesterday.
Keep a regular lookout - these deals return every few weeks.
umar
1 Sep 16#312
anyone know why imei white sticker stuck on back and does it come off easily
adsthompson
1 Sep 16#313
Thanks a lot!
chrischarles
1 Sep 16#314
Has anybody flashed firmware to non-o2? Ive done a proper search and have the following conclusions:
1) o2 deliver updates faster than other networks so minimal benefit here
2) Stock (BTU) firmware offers no major benefits other than removing splash screen
3) Swapping to another network firmware (e.g. Vodafone) enables WiFi calling with them, however only if you also change the CSC of the phone (and this requires root to change - you can un-root after that and it shouldnt be detectable)
Hence swapping to another firmware or stock, offers basically no benefit (other than splash screen) - whilst it is easy using Odin, and totally risk free. Changing the CSC to match another firmware (mainly relevant for Vodafone to do WiFi calling) requires root and then installing CSC Switcher, before installing the same firmware again which will return it to non-root.
Dont think I am going to bother unless somebody else has another reason....?
itsjustme
1 Sep 16#315
There isn't a branded splash screen... And no I haven't, there is so little evidence of O2 on the phone is doesn't seem worth it. I probably only will do so if I know there is a major update released and I get impatient waiting for it.
Bendown
1 Sep 16#316
I have cancelled my contract, but think my phone is faulty. I cant connect to pc to transfer files, tried various leads, usb debugging etc. I do not get any option to connect anything except battery charging.
daindian
2 Sep 16#317
That's not a refresh deal, so it's not split into phone and airtime
djdope
2 Sep 16#318
Both my s7's have had the white sticker. Once was bought from cex the other was an insurance replacement..
ericagradus
2 Sep 16#319
Excuse my ignorance but with the suggested plan no longer available. What is the best next tariff and how can I calculate the cost. Thank you in advance
SH4KI3L1
2 Sep 16#320
Current cheapest you can get the Phones from O2 refresh are
FOr the S6 it's £247.99
For the S6 Edge it's £289.99
For the S7 it's £411.99
For the S7 Edge it's £457.99
SH4KI3L1
2 Sep 16#321
Current cheapest you can get the Phones from O2 refresh are
FOr the S6 it's £247.99
For the S6 Edge it's £289.99
For the S7 it's £411.99
For the S7 Edge it's £457.99
SH4KI3L1
2 Sep 16#322
Current cheapest you can get the Phones from O2 refresh are
FOr the S6 it's £247.99
For the S6 Edge it's £289.99
For the S7 it's £411.99
For the S7 Edge it's £457.99
WajAllRound
2 Sep 16#323
please can you point out the tarrif for the s7 edge one and also if it is new or refurbished?
dave1814
2 Sep 16#324
I'd be interested to know where the s7 edge for 457.99 came from?
dave1814
2 Sep 16#325
I'd be interested to know where the s7 edge for 457.99 came from?
Crossbow
2 Sep 16#326
That's a good question - it doesn't exist (not at present anyway).
£597.99 is currently best for a new S7 Edge on Refresh.
£409.99 is currently best for a like new S7 Edge on Refresh.
Crossbow
2 Sep 16#327
The cheapest new is now £515.99, so I think you won't be interested any more.
To find out the cost for Refresh deals, click on 'More details' against a particular plan, then look what it says against "Total amount payable for device" in the pop-up that appears. This is the total you will have to pay for the phone - i.e. upfront cost & device plan cost.
If you're using a mobile device, click on the blue circle with an i (lowercase I) in it to view the same info as above.
Crossbow
2 Sep 16#328
That doesn't exist any more - the best prices for the S7 Edge on Refresh are as follows:
£597.99 new
£409.99 like new
bob_regis
2 Sep 16#329
Can someone who has the S7 tell me whether Amazon downloads can be stored on the SD card. I read somewhere that they can on Marshmallow if you "internalise the SD card" and am looking for confirmation.
Bendown
2 Sep 16#330
Just spent best part of 40 minutes on live chat and on phone as mine is faulty, no joy and have advised me to go in to a 02 shop with it tomorrow. It seems that because the airtime contract is closed, they cant or wont refund.
Crossbow
2 Sep 16#331
I thought the best they'd do is to send a replacement. But I guess once the shops confirms the fault & they cannot solve it, they will have to do just that.
Bendown
2 Sep 16#332
No luck from shop, stuck with a faulty phone and no one will help, shop says online and online says shop needs to sort. The problem appears to be because contract has been cancelled on airtime. please be wary when doing this
royals
3 Sep 16#333
amazing deal
Crossbow
4 Sep 16#334
You still paid in full for the device, so should have at least a year's warranty - I couldn't see anywhere in their terms (checked the finer terms as well), that once airtime is cancelled, a brand new phone (or otherwise) that has been paid off in full loses its warranty.
I would post in their forum to see what they have to say.
And also contact Samsung, although they will be right in directing you back to O2, as the retailer is really responsible for the warranty. You may have a good case here though, because the retailer is not honouring the warranty, so definitely worth contacting Samsung for help.
Bendown
6 Sep 161#335
Thanks, I managed to convince customer services that it was only 4 days old and they have sent out a replacement. A very difficult task for what should be something so simple.
itsjustme
9 Sep 16#336
Has anyone received their final bill yet? O2 have just taken the first months airtime direct debit from my account.
I guess I should probably wait until the final bill before I get in touch about trying to get it back, but the 14 days is creeping every closer and I haven't heard anything.
umar
9 Sep 16#337
received an email final bill for £2.07 and a letter saying I've paid my plan £336 so I do not need to do anything. must say I've not been (amazed/blown away or wowed)by the phone.i had g4 before this
itsjustme
10 Sep 16#338
Thanks, how quickly after cancelling did you get the email? Given my lack of success with their emails I wouldn't be surprised if mine doesn't arrive. And did it detail a refund for the first months airtime which had already been taken?
I'm not super excited by the phone either. Coming from a Chinese model which cost 10 times less I was expecting more from a flagship given all the hype it has received.
Saying that, it's nice, it's fast, it's never put a foot wrong and the photos I got of my nephew on his first birthday when previously I'd have had none are probably worth the £400 themselves.
Bendown
10 Sep 16#339
Sold mine, battery life would drop 10 percent in hours just sitting there doing nothing. Great camera though but for me my sony Z3 compact is far better for my needs. I think at £250 I would have kept it but for £400, not really worth it. Of course that is only my opinion coming from something that cost me £145 to something £400
itsjustme
10 Sep 16#340
If you are being literal about it just sitting there something wasn't working right. Android's Doze means mine is dropping less than 5% overnight. I haven't really had any issues with the battery, I mean it's not going to compare to a Z3 but it easily gets me through the day and is about on par with what I was expecting. I am in the position where I can charge it regularly though and have generally been following the advice to keep the battery between 40 and 80% when you can.
I'm glad I'm not the only one who has been feeling a little meh about it though.
Bendown
10 Sep 16#341
I was expecting a bit more from it in all honesty, I guess I have been spoiled by my little Z3,s battery life, this is important to me though, cant be doing with turning things off on a new phone to try to conserve battery power. It is a nice phone, however I did not feel the wow over my old phone
umar
10 Sep 16#342
next day
locktheworldout
10 Sep 16#343
Yeah, mine went back. It couldn't compete with my Z3 Compact overall. The S7 is an in-between phone. Neither small enough for absolute convenience, or large enough to replace a tablet. The screen is really bright, but I didn't really appreciate or notice extra sharpness. The camera is better than my Z3C and Note 3, but not by a mile. The FP scanner is useful but a minor inconvenience in day to day use.
It's slippery. The speaker is poor. Overall it just didn't wow me, and the actual screen size didn't really make it a better phone to read on than the Z3C etc. Yellowy tinge to screen and no lanyard. Barely nippier than the Z3C either
Bendown
10 Sep 16#344
My thoughts exactly, gad I am not on my own. The Z3 compact is just perfect for me.
LadyLuck
11 Sep 16#345
hmmm, ordered and cancelled airtime as per OP instructions. Paid off device, letter received confirming phone paid off. o2 bill received today totalling £412 early termination fee....."there may be trouble ahead" :wink:
aymanhd
12 Sep 16#346
I too had completed the same process, and I've been billed the first month's payment, which I was told would be refunded, but am still waiting, and now have a £408.97 bill for early termination fee and something else. Looking forward to the livechat that's currently in progress. I like how they say there's nothing else for you to do or whatever, then charge you many many times.
Spoke to Live Chat and go the following response:
Ayman, I can see that you have mistakenly charged for the Early termination fees by the system.
Please do not worry I have raised the request to waive of the bill and the new bill will be generated within next 3 working days with the waive.
The final bill will be of zero value.
itsjustme
12 Sep 16#347
I still haven't received anything bill wise. Did yours come by email too or post?
I'm dreading having to try and sort out anything else with live chat. It seems they really politely tell you that they have sorted your problem only for absolutely nothing to have been done. Definitely not a fan of O2 customer service.
I fail to see how a system can be blamed for making a mistake which goes against their terms and conditions...
LadyLuck
12 Sep 16#348
Called and they said much same as u were told - with the exception that I will possibly still be charged the £412 as that bill has been raised, and will have to wait for the refund to be processed thereafter. Also see that I have been charged the £21.50 airtime too - so guess yet another call for that one. :disappointed:
aymanhd
12 Sep 16#349
I like using live chat because then I have all their replies already in writing. If I have any issues, I can bring it up with them straight away as I have a chat transcript. They seem to be okay so far, I would prefer to not have to deal with the issues at all, but it's a service I'm happy to use.
aymanhd
14 Sep 16#350
I've just had my 'final bill' and am £18.73 in credit. I don't know how they think I used £2.77 worth of network... So I'll be back on to livechat for that.
itsjustme
14 Sep 16#351
Better than £409.32 (I have no idea how it is exactly that amount). Also off to live chat...
itsjustme
15 Sep 16#352
How did you get on? I've got my new final bill and it's £16.64 in credit... seems like a lot for less than a days usage.
aymanhd
15 Sep 16#353
I thought I'd updated it!
LC said they would refund the extra as a gesture of goodwill. :smiley: Hopefully
itsjustme
15 Sep 16#354
Ditto, hopefully that's it all sorted :smiley:
umar
15 Sep 16#355
anyone bought decent screen protector or tempered glass protector I'm not using any at the moment got casemate back cover
itsjustme
17 Sep 16#356
I've had no luck with screen protectors in combination with my Spigen case :disappointed:
My first glass one worked on it's own and looked OK, didn't halo but popped off as soon as the case was on. The second was only supposed to cover the flat part of the screen but didn't stick down at the sides so much that it looked ridicules (Got my money back for that one).
So I've come to the conclusion that glass is out. My 3rd attempt was a TPU one off ebay, they are a nightmare to apply but are edge to edge and you wouldn't know they were on to look at them. However, the first I destroyed by wiping it down with Isopropyl alcohol. The second is currently on and looking good but very very slowly working it's way off at the edges, I presume because of the case.
So if anyone has any other suggestions I'd be keen to hear them, I was not happy when after a very short time period and very careful use I noticed some small scratches on the supposedly super tough screen.
umar
17 Sep 16#357
thanks I think may be companies need to start shipping phones with screen protector on or companies think everyone uses flip cases I'm not a fan of flip csses
for s7 not seen much choice I'm going to leave it without protector hopefully it will be ok
aymanhd
26 Sep 16#358
Just had an email from O2 stating that payments are now overdue on my account. :disappointed:
Apparently it's just another system error!
itsjustme
30 Sep 16#359
Same... And I've never received the credited amount back into my account, and there is no sign of the £5 goodwill gestures I was told I would receive.
What a completely useless company.
aymanhd
30 Sep 16#360
I've had the £18.77 back to my account, but not the £2.73. You've reminded me, so I'll get on Livechat and see when this is going to happen.
aymanhd
30 Sep 16#361
They denied all knowledge of the £2.77. I gave them all the details, and apparently it's been escalated again. I have spoken to them about 10 times in the last month.
itsjustme
1 Oct 16#362
I've been told the email was a mistake and that the £16.64 plus the extra £5 will arrive in my bank account soon.
Frankly don't really trust a word they say.
themuffinman2
6 Oct 16#363
So I'm guessing this is no longer available? Or would I just have to pay a bit more? I'm new to this o2 refresh deal... Any idea what the cheapest way to get this would be otherwise?
Be aware the 2nd option may incur Customs VAT & duty, so not worth it if it does. Plus the warranty won't be valid in the UK most likely. If you take the risk & go down this route, make sure to use a credit card only to purchase.
I ended up buying a new case yesterday, the Spigen one was too slippy, and had no button definition :disappointed:
itsjustme
20 Oct 16#368
Well in contrast, I really like the neo-hybrid case, it has a grippy back and no problems with the buttons at all. Nice to hold and makes my phone feel well protected.
It has better buttons, but a smaller charging cable cut out, which is annoying, so I might end up getting the Neo Hybrid at some point. Perhaps I should have just got that in the first place. Instead of ending up paying £43 quid for a case I like... (£14.99, £9.99, and the inevitable £17.99 that I'll probably spend on the Neo-Hybrid)...
At least it's still better than the extortionate prices they charge in store for cases!
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
Step by step guide for this deal
- - -
1) Follow the get deal button, purchase the £35.50 + £14*24 tariff.
2) Receive your brand new phone and sim card.
3) Put the sim card into your phone and go onto myO2 (app or website) and from there request the unlock code.
4) Call 202 from the same sim card as it will make things much easier, go straight to the I want to leave o2 department or something like that (I think it's thinking of leaving us? Press something) as that will connect you with the right people much quicker.
5) Tell the person you want to pay your device in full and cancel the airtime. They will ask you why, tell them you don't think the airtime is a good value for money, but you want to keep the phone because you think it's an outstanding value for money. They will ask you for card details, you tell those details and that's it, they cancel it for you in about an hour.
6) You own the phone from that point, assumed that you have done this straightaway, there won't be any charges, otherwise you will have to pay as much airtime as you have used.
7) Unlock code will come through in about 2 to 48 hours.
:sunglasses: In first month they might take the airtime from your bank account through direct debit because they generate the bill the next day you apply for a contract, don't be scared as this will be refunded the next month, if not, call them again.
Many people have taken advantage of refresh offers in the past, myself included. This is a great price for this device if you want it now!
Top comments
All comments (370)
Only thing to note is that O2 perform a credit check..
any if the tariffs with 59.99 upfront
And Samsung directly
I want to buy this but where does it say "show more"?
EDIT my bad I see what you mean now and no it will be fine I've done this before and its the total amount payable for device which you will pay
Duration of credit agreement 24 months
Upfront cost £59.99
Monthly device payment £14.00
Total Credit amount £336.00
Total amount payable for device £395.99
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £465.99
Anthony other way of purchasing this?
Did you get a used phone or brand new one in the end?
out the device on those?
wouldn't so it again. just buy of Gumtree.
Might be.
Samsung ain't exactly speedy with the updates .....
I got an S7, preferred my S4 so returned S7 :laughing:
Would be helpful if anyone can confirm or offer any insights.
That what happened to mrs on two occasions anyway.
Or is it the only way this works? Paying the handset in full
Don't know what your circumstances are, but you could perhaps get a willing parent / relative / good friend to pay for it upfront, then repay him/her monthly.
What planet are you on?, new phone, warranty is 2 years with Samsung.
As a consumer you have RIGHTS. Google it.
It also means that the device may not be compatible with some features on your eventual chosen network.
Just something to consider when buying a device to use on another network.
My personal favourite is still the Philips Flexi III, been using it for few months and just love it.
So yes - worth a punt...but just don't expect a fast O2 payout on Quidco.
Still thinking I might just send the whole lot back and put it down to a trigger happy HDUK session.
If Quidco pay out within the 2 months they say they will, then you will make a profit of £37 or so - and have an O2 line running that'll allow you to unlock as many handsets as you like during that time.
Quidco cashback will give you profit as long as it pays out within 3.5 months...
I know it shouldn't bother me, I know it's not rational. I just find branding very annoying in general. But then I also know if someone said I'll give you £100 off the phone if you have to look at the o2 logo for a second when you turn it on it's a no brainier.
I see a lot of S7 users on the tube during my daily commute. Most of them seem to have bought a Ferrari to go shopping, i.e. they just play Candy Crush. Admittedly, it's quick and lag free..
I think the Ferrari is an unfair comparison, if you dotter around town in a Ferrari it's always going to feel like you are holding it back. The phone is never going to make you feel like you are going to slow or not pushing it enough. For me this will be my first high end phone, it may be my last who knows. I'm not a heavy user but I have got a bit fed up of making do. Having a decent camera to hand all the time will be really nice as well.
Never had a Samsung before either but TouchWizz is supposed to have been greatly improved.
If you wait for Quidco you'll lose out, unless you actually want to use the airtime.
"1) Follow the get deal button, purchase the £35.50 + £14*24 tariff."
"Cashback will only be paid on contracted devices if the plan is active for at least 6 months.
Cashback will not be paid on cancelled contracts."
This was introduced shortly after the 1020 deal on here, where people were effectively getting the device for about £90 after cashback (when it was still a device people were actually buying and which wasn't considered old!).
Look on XDA Developers if you want to go down the root of flashing stock firmware. I won't 'advise' that anyone does it, as if you don't read the instructions properly you could break your phone; but I did it with an S7E (and previous devices) and it worked perfectly - OTA updates all working and no sign in the bootloader that anything had been touched, since the software is official Samsung anyway.
Is it instantly on the order screen?
https://uk.webuy.com/product.php?sku=SSAMSMG930F32GBUNLA#.V7xPNpgrKhc
https://www.o2.co.uk/shop/tariff/samsung/galaxy-note7/?productId=bf34cb25-0937-4372-9388-d135c754a21b&planId=&contractType=paymonthly
However, being a brand new model, no discount as yet (£767.99 is the cheapest).
https://www.o2.co.uk/shop/tariff/samsung/galaxy-s7-edge/?productId=b0d56b6b-332a-4db4-8c0c-7fbcc3a67ee5&planId=&contractType=paymonthly
Pin the above page in your browser & keep checking every day.
I've spoken to two assistants via live chat trying to request they re-send the order confirmation emails but seem to be getting no where. They confirm the order and say I'll get an email on dispatch ( which will be Friday).
Have you checked the email address they're going to? You might have added a character, or missed something out.
What kind of delivery times are people getting? (I went with C&C)
Looking at some of the conditions, I hope they don't charge the £465.99 to buy the handset outright which is what I will be doing. The deal comes in handy for me, been scraping by with an S4 mini for the last 4 years and it's on it's last legs.
4.1 Total amount of credit ( “Amount of Credit” ) is: £336.00
4.2 The total amount you will have to pay: £395.99
4.3 The cash price(s) (the amount you would pay to £465.99
buy it outright)
"We're getting it ready now. We'll let you know when it's ready or feel
free to pop in now and we'll get it ready while you wait."
One word of warning O2 are a pain in the ass when cancelling your contract. I did everything the right way as described but had a mare afterwards with O2 taking payments after cancelling the airtime contract.
After numerous attempts over a month and hours on the phone and chat online myself being told the refund was on its way i had to get the bank to recover the £600 they took without permission!
As soon as you recive your phone and have paid up your device plan cancel the direct debit!.
Another question to anyone that has already got one, does it come with a charger. I know o2 don't typically supply chargers with their phones and wondering if I need to pick one up.
The above happened to me as well (different Refresh deal), but when I queried it - as I had used no airtime whatsoever - using online chat, they refunded me.
True, there are no guarantees with the refund, but if you do everything right from your side, you'll have everything in your favour to make the best argument & have the best chance of getting it refunded. Also, if one refuses, try another CS person another day. Be persistent & polite & you should get there in the end.
Very pleased with it so far, but it's taking a while for it to become available to unlock via my o2...
How long did people have to wait for the "this information is not available" message to stop showimg up?...
/edit
Asked live chat and their advice was to make a couple of calls, otherwise it can take up to 24 hours for the IMEI to register on their network.
Did a couple of calls to my work and other mobile numbers and hey presto, unlock request can now be sent....
If yes, what was the difference between then & now?
If not, then there's something wrong with your browser - clear browser cache & cookies & try again. Or, try a different browser or device.
If you still cannot, you should go to Spec Savers.
Thanks
Got one of these for my Moto "E" - same seller - highly recommended - a doddle to put on.
http://www.ebay.co.uk/itm/Genuine-Tempered-Glass-Film-Screen-Protector-for-SAMSUNG-GALAXY-S7-/322036572866
edit
just read the reviews - may be better looking around or take a chance at this price
I think it should support the newly released 256gb cards too, just they weren't released when the phone was.
These seem to be some of the only ones that get a decent review,
http://www.ebay.co.uk/itm/Galaxy-S7-Screen-Protector-Glass-Full-Screen-Coverage-AmFilm-Bye-Bye-Bubble-/331911981753?hash=item4d477eeab9:g:PJ8AAOSwsTxXjMkR
Youtube review here - https://www.youtube.com/watch?v=DwmZQXo9V5w
I've taken my chances and ordered a cheaper version which appears to be a copy and hopefully is the same design. Whether the protector then fits with the case which rolls of the edge of the screen is another question...
Don't want to be stuck with a locked phone once I've cancelled the plan.
.
http://www.hotukdeals.com/deals/universal-foldable-mobile-stand-holder-for-smartphone-iphone-android-adjustable-2495554
http://www.hotukdeals.com/deals/foldable-adjustable-viewing-angle-mobile-phone-holder-stand-universal-for-tablet-2498466
The 256gb card is pretty expensive - approx £125. You can get the 200gb Sandisk from Amazon for £70 here
Great idea to have it inbult into case - shame I dont fancy a grey cover on a gold phone tho.
You got the unlock code instantly over the phone? Can you give more details on exactly how? That sounds like a much quicker route than doing in on the phone and then waiting.
"Your unlocking request has been submitted. We'll update you within 72 hours. Please check your mail."
It didn't give me any unlock codes..is this the right way of doing it? Can I ring them now to cancel the airtime contract or should I wait? Thanks.
PS. Does anyone know if I can get a refund on first month airtime even if I use a couple of texts?
Option1 : Samsung S7 would be for £ 45.25/ month ( Device : £ 19 ; Airtime : £ 26.25 after discount of 25% ) with an upfront cost of £ 9.99 and so after the first bill you would have to pay £437
Option2 : Samsung S7 would be for £ 49.99/ month ( Device : £ 14 ; Airtime : £ 26.25 after discount of 25% ) with an upfront cost of £ 59.99 and so after the first bill you would have to pay £322
P.S: i was told you cannot get a refund for the airtime for the first month. Even if you don't use any?
Some notes:
1. O2 charged me airtime from when I placed the order to when I cancelled. I ordered on a Friday and cancelled on Monday so they charged me Fri-Tue which was less than £5.
2. They billed me for the phone again after I'd paid it (because I cancelled the airtime). They refunded this.
Everything else went through perfectly.
R.
However I've since tried this after putting in my Three sim card in and it's rejecting the code. Customer services are now sending some kind of form off for me however they've said I'll hear back within 7 days. Surely it can't be that difficult to unlock a phone.
To top it off, I had trimmed my micro sim down to a nano sim on my existing contract to fit the s7, so this will not fit in my old phone anymore. Nightmare journey so far I'm afraid.
Paid off the phone and cancelled the airtime this morning, so all in all a pretty swift process (sorted in just under 24 hours from collecting the phone)
Did a credit check earlier and I'm still at the max possible, so fingers crossed I haven't messed anything up there.
They advised that the airtime contact would be disconnected tomorrow, and that I would receive a credit bill in 14 days for the DD they have already taken. They advised they would cancel the DD and sort that part out.
Thanks to the OP
My comment was in response to the poster saying they had been told it would be 7 days. In that circumstance and having spent this much on a phone, another £12 for a speedy resolution wouldn't bother me at all.
Speaking to live chat they say they will get them to re-deliver today, but I'm just under the impression now that they simply tell you what you want to hear.
My new case has arrived though, so I can put it in my pocket and pretend I have a new phone I guess.
To re-cap my understanding. They obviously have some O2 apps and bloatware, and yes that means delayed software updates. On the plus side there is no splash screen it's the original Samsung start up. There supposedly relatively easy ways to change it to stock firmware ( google odin) which don't require root and shouldn't void the warranty. But you'd have to decide if it's worth the risk.
My new case has arrived though, so I can put it in my pocket and pretend I have a new phone I guess.
Which case did you go for? I've got the Spigen Slim Armor arriving tomorrow via Prime :smiley:
I've not received my unlock code yet. I think I'd rather have the case before the phone!
I was going to go for the 200gb Sandisk for £56.99 (NUS Amazon). But have only used 20gb on my current 64gb, it would just seem like a waste.
Every phone I buy I buy a bigger sd card, and everytime I use exactly the same amount of space. I think, at least for a while I'll be sensible and stick with my old 32GB.
I think I'll just buy another 64gb for this. Photos will be larger files than on my HTC with the 4 ultrapixel camera!
4K video on the other hand will chew through your storage in no time... I've dropped down to 1080p for that as the quality isn't all that amazing, and you miss out on some of the stabilising tech etc that's only available at 1080p and below.
Are there any recommended screen protectors for this? I've been using my phones naked for years now, but dropped my spare phone the other week and seriously cracked the glass. I've ordered a Spigen neo hybrid as well, so need to find a tempered glass protector that'll work with that.
I've ordered what appears to be a cheap version of this one here,
https://www.youtube.com/watch?v=DwmZQXo9V5w
I don't know if it will work, but the video says over it that it works with some spigen cases, I can't really see why it wouldn't work with the Neo Hybrid, especially in it's two part design, but who knows.
"Please stay assured about this, we've taken the appropriate steps to ensure you get the delivery today"
When it turns out they had never even heard from the courier.
And what is it that companies have against a proper email address. Rant over, for now.
The thing is though I don't want to make too much of a fuss in case it complicates things further when cancelling the airtime.
Wish these were £300-350 unlocked brand new without the headache and hassle !
Do you mean credit profile?
you had a credit contract that you successfully paid off - why would that impact your profile?
has anyone done it with this deal or you definitely have to use the sim provided?
i am thinking of buying this case
https://www.amazon.co.uk/Galaxy-Spigen%C2%AE-Exact-Fit-Premium-Samsung/dp/B01A7ICRLO/ref=sr_1_2?ie=UTF8&qid=1472382034&sr=8-2&keywords=samsung+galaxy+s7+case
also please recommend screen protector thank you
s7 or s7 edge is better to go for?
I know buying over the web and instore give different t&cs and I didnt know if this still counted as online.
Cheers
Some have also been cancelling the direct debit themselves & this has also had a negative impact apparently. In other words, rather than trusting O2 to do it from their side, which is ok from a credit point of view.
Also read this related article: Beware split tariff mobile contracts if you're about to apply for credit
Followed the steps, but couldn't request the unlock code on the app or website as it kept flagging up an error. Requested the unlock through the online form instead (https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form) and the code was sent within 10mins. Old sim in phone and boom, phone unlocked.
Then a quick call to o2 with a baffled retentions officer ("oh so you've had the contract since.... TODAY?!") later... DONE!
VERY HOT! THANKS!
Can anyone confirm that their order has gone through in the last few minutes?
i take it everyone used the sim provided to request unlock code and cancel the airtime
This is the 4th refresh I have done (S4, 2x S5 and now S7) over the years, there is sometimes a bit of hassle but it always gets sorted.
Great deal.
Thanks Op
http://www.hotukdeals.com/deals/samsung-s7-24-month-60-for-phone-overall-price-616-mobiles-co-uk-2496866
Unlock code arrived minutes after filling in the online form so this seems to be the quickest way. I still couldn't access it on myO2. Paid off device and cancelled airtime in a 5 minute phone call and this all seems to have went fine. Now just waiting to see what I'm charged for when I get the final bill. I was assured that the airtime contract would be changed to start when the phone arrived but I believe very little of what O2 live assistants tell me now.
Happy with the phone though, and bloatware does indeed seem to be very minimal. My glass screen protector did not work with my case though :disappointed: So if anyone has found combinations which do work please let us know.
I wanted to share my experience with o2 refresh and the effect on my credit score.
When the galaxy s6 was posted, I grabbed 2 contracts in my name and a third on another family members name within 2 days. It went through without a problem. But that was the limit as my brother's were unable to get a contract for them on the same refresh deal (their credit score is really good btw). The response on the website said they use various methods to decide on giving their contacts.
So the limit was 3 on one address it seems. At least for the that week when we tried.
My credit score before purchasing these contracts was 995. After purchase it dropped to 965
Hope this helps
If you're not sure when selecting an option (for this or any other O2 Refresh deal), post the details & someone can take a look for you.
And yes, still in stock.
mine is actually for an IPhone 6s plus. just thinking about doing. needed for daughters birthday; currently on EE for another year; but by far O2 Refresh is best price for the handset.
Assume they do unlock 6s plusses. do you do the unlock before or after paying off the device plan; does it matter?
No problem, the 20GB data & £29.99 upfront deal is coming up as cheapest for me (is it for you as well?)...
£29.99 + £18 x24 = £461.99 (total payable) via:
https://www.o2.co.uk/shop/tariff/apple/iphone-6-plus/?productId=9d0aaf94-bcd2-49d0-9e0c-3f060379dae9&planId=&contractType=paymonthly
Before is preferable.
Also, for iPhones, the unlock method is slightly different (from Android phones) - you need to put the SIM they send in the phone & make a call (of at least 10 secs) using the same phone - this is to activate its IMEI on their system.
Then visit O2's online unlock webpage to unlock your phone for free, or you can also call them for the same on 202 for free from the phone.
Once the phone is unlocked successfully, ring 02 on 202 and tell them you want to pay off the Device Plan (DP) & also cancel the Airtime (A). Make sure they have done it properly, & to send you a confirmation email (so it's in writing) saying the same - that DP is paid in full & A is completely cancelled - & that no further money is owed to them. You may be charged a small amount for the Airtime you've used before the unlock code came through.
P.S. Finally, a few days later, call them again to confirm that everything's been taken care of & that you don't owe them any money (except what I said above).
https://www.o2.co.uk/shop/tariff/apple/iphone-6s-plus-like-new/?productId=c3e2992f-7aef-4101-bbd9-d04045d3c1b6&planId=&contractType=paymonthly
Yes, I can confirm that £434 is the best price for your daughter's choice.
Note that these 'like new' phones are usually for the handset & cable only - they will not include the original box or other accessories that one normally expects with a brand new phone.
Keep a regular lookout - these deals return every few weeks.
1) o2 deliver updates faster than other networks so minimal benefit here
2) Stock (BTU) firmware offers no major benefits other than removing splash screen
3) Swapping to another network firmware (e.g. Vodafone) enables WiFi calling with them, however only if you also change the CSC of the phone (and this requires root to change - you can un-root after that and it shouldnt be detectable)
Hence swapping to another firmware or stock, offers basically no benefit (other than splash screen) - whilst it is easy using Odin, and totally risk free. Changing the CSC to match another firmware (mainly relevant for Vodafone to do WiFi calling) requires root and then installing CSC Switcher, before installing the same firmware again which will return it to non-root.
Dont think I am going to bother unless somebody else has another reason....?
FOr the S6 it's £247.99
For the S6 Edge it's £289.99
For the S7 it's £411.99
For the S7 Edge it's £457.99
FOr the S6 it's £247.99
For the S6 Edge it's £289.99
For the S7 it's £411.99
For the S7 Edge it's £457.99
FOr the S6 it's £247.99
For the S6 Edge it's £289.99
For the S7 it's £411.99
For the S7 Edge it's £457.99
£597.99 is currently best for a new S7 Edge on Refresh.
£409.99 is currently best for a like new S7 Edge on Refresh.
To find out the cost for Refresh deals, click on 'More details' against a particular plan, then look what it says against "Total amount payable for device" in the pop-up that appears. This is the total you will have to pay for the phone - i.e. upfront cost & device plan cost.
If you're using a mobile device, click on the blue circle with an i (lowercase I) in it to view the same info as above.
That doesn't exist any more - the best prices for the S7 Edge on Refresh are as follows:
£597.99 new
£409.99 like new
Also see: Our returns and repairs policy
I would post in their forum to see what they have to say.
And also contact Samsung, although they will be right in directing you back to O2, as the retailer is really responsible for the warranty. You may have a good case here though, because the retailer is not honouring the warranty, so definitely worth contacting Samsung for help.
I guess I should probably wait until the final bill before I get in touch about trying to get it back, but the 14 days is creeping every closer and I haven't heard anything.
I'm not super excited by the phone either. Coming from a Chinese model which cost 10 times less I was expecting more from a flagship given all the hype it has received.
Saying that, it's nice, it's fast, it's never put a foot wrong and the photos I got of my nephew on his first birthday when previously I'd have had none are probably worth the £400 themselves.
I'm glad I'm not the only one who has been feeling a little meh about it though.
It's slippery. The speaker is poor. Overall it just didn't wow me, and the actual screen size didn't really make it a better phone to read on than the Z3C etc. Yellowy tinge to screen and no lanyard. Barely nippier than the Z3C either
Spoke to Live Chat and go the following response:
Ayman, I can see that you have mistakenly charged for the Early termination fees by the system.
Please do not worry I have raised the request to waive of the bill and the new bill will be generated within next 3 working days with the waive.
The final bill will be of zero value.
I'm dreading having to try and sort out anything else with live chat. It seems they really politely tell you that they have sorted your problem only for absolutely nothing to have been done. Definitely not a fan of O2 customer service.
I fail to see how a system can be blamed for making a mistake which goes against their terms and conditions...
LC said they would refund the extra as a gesture of goodwill. :smiley: Hopefully
My first glass one worked on it's own and looked OK, didn't halo but popped off as soon as the case was on. The second was only supposed to cover the flat part of the screen but didn't stick down at the sides so much that it looked ridicules (Got my money back for that one).
So I've come to the conclusion that glass is out. My 3rd attempt was a TPU one off ebay, they are a nightmare to apply but are edge to edge and you wouldn't know they were on to look at them. However, the first I destroyed by wiping it down with Isopropyl alcohol. The second is currently on and looking good but very very slowly working it's way off at the edges, I presume because of the case.
So if anyone has any other suggestions I'd be keen to hear them, I was not happy when after a very short time period and very careful use I noticed some small scratches on the supposedly super tough screen.
for s7 not seen much choice I'm going to leave it without protector hopefully it will be ok
Apparently it's just another system error!
What a completely useless company.
Frankly don't really trust a word they say.
https://www.o2.co.uk/shop/tariff/samsung/galaxy-s7-edge-like-new/?productId=1bd62351-4f79-448e-898c-800f2fe095b5&planId=&contractType=paymonthly
Choose one of the £49.99 upfront deals:
£49.99 (upfront) + 15 x24 (pay off device plan) + 0 x24 (cancel airtime plan) = £409.99 grand total
Standard S7 version 'almost perfect' is £360-370, so not great over this brand new £395.99 price:
Samsung Galaxy S7 - Almost Perfect £363.99 @ O2 - Refresh deal / Or £369.99 on O2 PAYG
~£400 after discount coupon (£5.99) & Quidco £8 via a non-UK source:
http://www.eglobalcentral.co.uk/samsung-galaxy-s7-g930fd-32gb-dual-sim-4g-lte-sim-free-unlocked-silver.html
Be aware the 2nd option may incur Customs VAT & duty, so not worth it if it does. Plus the warranty won't be valid in the UK most likely. If you take the risk & go down this route, make sure to use a credit card only to purchase.
eGlobalcentral are legit, but pray nothing goes wrong with the phone, as their customer support is completely useless:
LG Google Nexus 5X 16GB 4G LTE SIM FREE/ UNLOCKED - Black, Free Delivery £168.99 with code @ EGlobalCentral
What have you gone for instead?
https://www.amazon.co.uk/gp/product/B01BE993DU/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
It has better buttons, but a smaller charging cable cut out, which is annoying, so I might end up getting the Neo Hybrid at some point. Perhaps I should have just got that in the first place. Instead of ending up paying £43 quid for a case I like... (£14.99, £9.99, and the inevitable £17.99 that I'll probably spend on the Neo-Hybrid)...
At least it's still better than the extortionate prices they charge in store for cases!