Purchase the paint again, take a photo of the new receipt and painted room, return paint using old receipt, await cashback.

Dulux, dulex, durex. We've all done it

whats really fun is the number of people spending more time and effort figuring out how to scam this deal than would be spent actually painting the walls as per the T&C's :innocent:

Anybody good with Photoshop?

It can be used anywhere which accepts mastercard. I have used all my balance now between food shopping and fuel and had no issues at all in using the card, the people at the till (morrisons and asda) did not bat an eyelid and just asked me to sign the slip. Tip : To ensure I used all of the amount on the card, I used the final bit of the balance on fuel as you can fill up to the exact amount left. You could also part pay I am sure but I thought this was potentially less hassle :smiley:

Totally agree, its why I've already used it for online shopping, you can even use it on Amazon too

Update: After a dozen attempts I finally managed to activate the card.

Now do I return the unused paint for a refund or just get a different colour :smirk:

Is there a list somewhere of where we can use this card? (Nice to see they made it such a user friendly offer! :smiley: ).

Does anyone know how often this event takes place? Is it annual or any other time based thing? Got the kitchen to do now...

Mine arrived yesterday and I used it to top up my Amazon account.

CAN I PAY MY UTILITY BILLS WITH THIS?

Managed to activate mine no problem.
Like you say - that card ID and security ID are on the back of the card at the top.
The following prompt for the Claim ID is what they emailed you.

I got £51 card today for 3 tins (one white, 2 colour). I used half of the white and a whole colour tin.

Also bought with a cashback card and used a nectar card from homebase so as well as the free paint I done very well out of this.

Now to spend that £51 somewhere...

Use it online :smiley:

I have done mine the card id and security id are both on the front of the card if thats any help. I put the long number on too at first and the security number from the back ... but both numbers are the ones on the front ... I managed in the end

I was pleasantly surprised to get my card today but I suspected hoop jumping to activate it and boy was I right!

Even if/when it gets activated Dulux have gone for the cheaper non chip and pin variety that cashiers are clueless about and which requires a signature if they do know how to work them.

No doubt all of this is for our "convenience" - yeah right!

Please contact Edge Loyalty support on 03452167421

Would you mind letting us know the phone number which you rang to sort it. Cheers.

got mine, activated it, cant use it at post office, cant use it at tesco not tried anywhere else yet, but maybe online is easiest

alternative address is https://activateacard.com/en/

and use the details at the top of the back of the card

my card wouldn't activate so called them and its sorted.

I've received my card today, trying to activate it, card id and security is on back of the card on top, dont be a knob like me and enter the long number on front of the card and the 3 digit security code lol. i cannot activate it, double checked, triple checked. anyone managed theirs?

Re paint quality, there are fewer chemicals allowed in paint these days for environmental reasons and I think it can affect performance. White gloss rarely stays white for starters!

Card activation website is duluxchallenge.activateacard.com. You need the claim code you were emailed to activate the card. Mine arrived this morning, £68 :-)

Me too I have received my card but cannot find the activate card website anywhere doesnt exist on google or bing search engines and cant find it on dulux website, and no link through the email confirmations, has anyone found the web page if so could you put a link onto here, thanks

DULUX EMAILED ME THE CORRECT WEB ADDRESS https://duluxchallenge.activateacard.com/en/activate#

Duluxchallange.actvateacard.com

Seems the website has been taken off. I have also recieved my cad for over £100, would like to use it before I lose it (28days to activate)

Anyone have a link for the activate card? Ive searched and searched but
cant find anything

Thanks. That

Thank you so much. I just checked the spam folder and there it was and it worked. It said to disregard the earlier email they sent . I had been using the original number. I'm off to buy more paint to do other rooms now.

The card activation code is your claim ID which is a 4 digit number. Check the e-mail which was sent few days before card delivery that has the claim ID.

Has anyone tried registering their card, how did it go?

Card has arrived.
We also took second pot of paint back so £34 card plus £17 refund lol

Got my card this morning.

Just got another confirmation email- this time letting me know my refund voucher had been sent out and to expect it within 5 working days :smiley:

Neeeed that refund! Am so relieved this all worked out as there is simply no way I'd ever be able to afford to coat my walls in top of the range Dulux (maybe a cheaper Dulux but not the most expensive one from the shelves!) so I did this totally on trust and have since been holding my breath worrying my claim would be cancelled due to some sort of small print- so relieved Dulux have kept their word and I have walls in apparently a very durable paint (though if it lives up to it's word, time will tell...)

Card on it's way within 5 days for me also

Yay, got my text and email saying MasterCard on its way. Will be interesting to see just how long before it arrives. The poor old Royal Mail doesn't seem to have a very good reputation nowadays.

You must have submitted your claim on the same day as me. I have just had my claim okayed like desired.value so yours should be sorted pretty soon. And that id is the activation code for the card so I hope your postman isn't reading this thread.

just had email conf dispatch and activation code for the card.

Claim ID 1793 and still waiting. They have until 30/9/16 to honour their original promise of "You will receive your cashback payment via Prepaid Mastercard within 28 days of receipt of this email."

anither email just received... claim I'd 3xxx...

Your cashback claim has now been processed and your Prepaid MasterCard has been sent to the following address nominated during your online claim submission:.

[cardeliveryaddress]

Your Prepaid MasterCard has been sent via Royal Mail so allow up to 5 working days for delivery. Full instructions as to how to activate and spend your card will be included.

Your card activation code is [claim.id]. Please ensure that you keep this code safe as you will need it to activate your Prepaid MasterCard.

Please keep this email for future reference.

No card for me either :disappointed: coming up to 28 days tho?!

Still no sign off the card yet, it's like watching paint dry...

Oops, this was already sent. Was closing a page but it sent again. Yes OperateOnMe, you are right about the quality, just didn't realise it had got this bad. Oh well at least I didn't waste my £70. That is if my MasterCard ever turns up.

Oh, OK I understand. But still, I have been decorating for myself for over 30years and have found that only the really cheap emulsions have actual wiped away.

Yes I've noticed the quality is poorer, last time I decorated was before they changed the quality.

I am still waiting for my Mastercard, nothing yet

Noticed this post, if you have been painting for 30years, then like me we now realise they don't make them like they use to, specifically the emulsions now are low emissions water based paints with no/little lipids, unless it says washable like endurance range, they do seem to come off the wall, the Once paint is often a culprit because it dries fast and starts flaking. They really don't make them like they use to, its the same for creosolte, undercoat, varnish....

O
That doesn't make sense. Obviously I have used the correct paint, because this hasn't occurred before. (Other than doing a cheapo job). As for the colour, well isn't it nice to have a change now and then, why is changing my mind about the colour relevant?

I would suggest if you've been decorating for yourself for the past 30 years, that you've been using the wrong paint or make up your mind about the colour.

Oh, OK I understand. But still, I have been decorating for myself for over 30years and have found that only the really cheap emulsions have actual wiped away.

​He means the Once emulsion paint is just for using one coat. The other endurance paint is the one that is washable.

The once emulsion paint which you used, is not washable.

Nope, definately says Once on the tin. Looked on the tin and nowhere does it say endurance. Never had any paint that would wipe off like that. Didn't expect Dulux to give such poor performance.

I think you've confused Once emulsion for the endurance+ range

I bought the Once emulsion, did the challenge, received validation etc. Then a Week later my granddaughter stayed overnight. Whilst having breakfast the next day, she wiped some food onto the wall that was just painted. I wiped it gently but the paint just wiped off. Not down to the base, but there was plenty of paint on the cloth, nonetheless. Has anyone else had this problem?

I was relieved when my claim was validated but then realised we have to wait for the cards to come (nothing here yet).

The BT promotion Mastercard took weeks to come and when it did it had to be validated with a 6 digit passcode that was meant to be sent to your email address (but never was). You could request for the code to be resent (but it never came). Then ask for it again via post (again nothing) forcing you to ring a call centre and jump through hoops simply to get the card activated.

And once the card was "activated" you then had to register the damn thing, giving all your details just so you could use a temporary payment card by getting a PIN for it.

A serious amount of jumping through hoops when BT could simply have applied the cashback amount to your BT bill.

Sadly, I think the Dulux cards won't come that fast either.

Anyone actually received their prepaid mastercard yet?

5 tins 3700. Nothing yet.

Validated for upstairs hallway. It counts as a room.

Validated today (seven days after final claim submitted).
4 tins - £70 - claim 31XX.

​Did you use all the paint? it does say in the T&Cs that they will only reimburse for the amount of paint needed so if your picture doesn't show a very large room and you're claiming for 6 tins of paints, its probably reasonable to ask for proof that you used it all before reimbursing.

I think all claims for 2 or 3 tins have automatically been approved, it's just the larger claims that they are being careful with before paying out, in case of abuse.

6

Still waiting with a 2000 number, I have email but no response :disappointed:

Validated today, sent claim on Friday. I couldnt fit the walls in one photo so slim chance of them askiing for photos of empty cans. 2 for 3 from wickes but o claimed for 2 higher price ones.

How many tins were you claiming for?

5 days after submitting my claim they want pics of empty tins which I didnt take!!

had my claim confirmed, mastercard on way within 28 days

just had claim confirmed, mastercard on way within 28 days.

Still waiting for a claim from last Tuesday to be validated. Not too worried if it's just a lot of claims to get through.

My painter wasn't able to get started on time so I photoshopped my pics :smiley:

He's only just started painting so I would've missed out otherwise

We had the same. My husband phoned, it was a technical hitch not user error. They sorted over the phone- he emailed pictures to their cs and claim was accepted.

Tested my theory and - yes - look at a claim number twice on the tracker and it says claim not found

You have to clear cookies/history and the open the tracker link again.

Then you have another "single" chance to look at a claim number.

Yes, the tracker is a mess! I also got the "Claim not found" and I had to clear my entire browsing history and then start again to get the real result.

It's as though if you try to look at a claim twice, it shuts you off.

Will be happy when the claim is finally validated. Happier when I get the mastercard and happier still when it is spent.

​no, was definitely the right number (tried both anyway to make sure)

Got through on the phone in the end, apparently they have a long backlog of claims (maybe they weren't expecting as many claims?)
They sent a confirmation shortly after I called and gave all my details and claim, said it was currently being looked at so maybe it was not available rather than gone?
Can't understand why it was not there other than it being in limbo whilst being viewed but should be ok now- I hope!

I had that from time to time when checking my claim and the ones around it. Either go back to the home page of the website or close your browser down and start again normally cleared it for me and could see the claim again...

I was still waiting with a low 1000 number and could see everything now processed around it. I just rang them to enquire if there was a problem and they just said it got missed somehow and processed it there and then, very nice offer, cheers OP :smiley:

I don't suppose you could be confusing your Claim ID with your Registration ID?

their decision is final...computer says NO!

My claim has gone!! I just checked and it states "claim not found" when I check- I have the email with the claim number which I submitted when I had finished- I did everything it told me to -even to the point where I told my techno-phobic friend how to enter her pictures and her claim was agreed!

I keep trying to call- I've had no email, no nothing. I have tried the number and each time I try the phone line is engaged. Has anyone else had any issues? I'm really worried now- I don't know what to do! I did everything they asked and don't know what else to do.

Claim for 5 tins validated at 7am this morning. Claim number 22xx

I got a text to say my claim for 4 tins had been validated at 10pm today (Friday) after submitting my after photos about 6pm on Monday (claim number 24**) I used the endurance in jasmine white and I have to admit I will definitely be using it again, the finish is lovely.

I was shouting out in frustration trying to get my picture uploaded. I think they designed it to "hang" on purpose!

just submitted,2 mins left to spare, uploading took 5 mins on last picture, had me worried :stuck_out_tongue:

Validation came through for 2 tins after sending off VAT invoice, glad it's over.

That's just it - the guidelines weren't as clear as they could have been. Plenty of "the promoter's decision is final" threats but not enough guidelines on what exactly constituted a room and what exactly you could claim for.

The list is for emulsion paint only - absolutely - which specifies walls and ceilings but a rep on Facebook said ceilings weren't included. They then said they were. In reality they never specified ceilings were or weren't in the Terms and Conditions.

Similarly a rep said skirting boards weren't included. In this respect the rep was right because of the list excluding gloss paint. But given that you could include 2.5 litre tins of "Once" in Brilliant White on the drop down list, it would have been possible to buy a tin of this in gloss rather than matt to include in the claim. The terms and conditions didn't mention skirting boards but they are part of a room and so a claimant could "suppose" they were included.

Strictly speaking, the claim "could" have been turned down (at least for the gloss part) and some people who have claimed for gloss might still be turned down. Indeed those terms and conditions still give Dulux a lot of power!

The qualifying products list seems clear that only emulsion is included, but if they've accepted it well done you!

https://challenge.dulux.com/gb/en/pages/challenge/qualifying

My claim for two tins (1793) was validated today. I submitted mine on Monday.

Yes I would never have thought of claiming Once Gloss but OperateOnMe is right - their descriptions of what constituted a "room" and what could be painted in the said room weren't clear at all. Once gloss comes in 2.5L cans (the defining can size) and when people paint a room they often do the skirting boards as well so entirely logical to claim for it even if Dulux never intended it. Just wish I'd gone for a tin of it myself :smiley:

As I remember the drop down boxes state Dulux Once and does not specify matt, satinwood, gloss etc. So I clicked on Dulux Once, type Pure Brilliant White and quantity 1. It confirmed it, maybe I made a mistake but the store said it was included, the online information hinted so, and I saw I could claim, so I did.

Claim Summary - 5XX Validated

How did you claim for Once! Gloss? Only Once! Matt (emulsion) is in the eligible product list.

I actually wrote more than yes, don't k ow where it's disappeared

My claim has been validated. I hope you mean you usually use silk on the walls and not gloss.

I am sure they will be in touch if they feel you need to resubmit a picture so just hang on in there.

Endurance is designed to have a surface where marks rub off very easily without affecting the paint - haven't tried it yet, mind!

Hmmm... I'm wondering if it's possible to add to my submitted pictures- my friend has just shown me hers and I can see how badly mine show any new paint- in fact I'm pretty sure now I'll get turned down because it's not so easy to see the difference (also doesn't help that the first set of pictures were taken in daylight and the second at dusk/evening).

Also, I was just wondering. I used the Endurance paint and it's matt (because that was what was available). I'd really like to put a coat of gloss over because I'm worried about dirt not cleaning off easily. Has anyone else felt the need to do this with this paint or am I being OTT? (This is my first matt paint- I'm used to using gloss)

Yes

Im still waiting submitted on sunday

I don't want to stop you, but did you buy Monday, submit application Wednesday and are you finalising claim today (Friday)?

It's a tight deadline but doable :smiley:

I must admit it was nice being able to liberally apply two coats of paint without thinking about whether I was going to run out.

And - at the risk of sounding like a Dulux sales rep - more paint (coats) does look better.

Wishing now that I had added a can of Once gloss for the skirting boards although I will just be happy to get my £70 validated :smiley:

Same here! My kitchen was still in the magnolia it was painted before it was put up for sale (the whole street was sold at once and they all had magnolia!), and it had bare patches of plaster where I had made a few repairs and alterations with the intention of repainting. Nothing like free stuff to get me motivated :smile:

My claim was validated at 2am, after submitting photos at 11:45pm.

Okay I'm about to start Painting, talk about last minute. :smile:

Woohoo claim has been validated :sunglasses:

you're making up t&c's that just aren't there.
sub-total total
my claim states "Prepaid Mastercard 2016-08-28 07:30:23 2 £45.98 - £45.98"

I bought 3 for 2 from wickes, have just over 2 tins left. I need to do another coat any how as the 2 coats just don't cut it.

My claim was validated at 5.15am! Thanks OP :smiley:

Sorry only just seen your comment. We used 8 tins of paint.

We've just received notification our claim will go through. Very happy - £185 back to us and the room looks fab. Happy days!

I submitted the final pictures on Sunday, not had an email yet. originally number 18xx and final number was 27xx
My friend who I introduced to this and who left everything to the last minute and who changed her mind on colour halfway through (being refunded and repurchasing and not even submitting the actual colour she ended up with) she finished and submitted on wednesday afternoon and got a confirmation today.

I'm still waiting.

I'm slightly worried they're going to decline because my paint job was so bad! I wish I'd bought another pot as it isn't a plain finish, but it was done in well enough time and I really put myself out doing this as I wasn't well but there was absolutely no way I would have made myself do this otherwise(excuses excuses) and I'd have used value paint, it was nice to change from that for once.

I'm wondering if I should have submitted a picture of the two scraped empty paint pots with my room pictures...

Could have really done myself some good just getting some sleep but am pleased I painted the room, even if I still need to go over it again! Just worried I wont get the refund :/

so no-one on here has had their claim rejected yet or had the refund value reduced?

By the way, the original claim tracker link has disappeared but you can still access it here:

https://challenge.dulux.com/gb/en/pages/challenge/how-it-works

Yep just one room but bare plaster, so had to coat white then colour on top! it was a busy 48hrs but I've been meaning to do it for ages so thanks to dulux for giving me the push!

Validated today, thanks OP for the heads-up and Dulux for the motivation to get some painting I was putting off

Uploaded the 2nd set of photos Monday and was validated today. id: 13xx

My claim was made on Tuesday, around 17.00 and my claim number was 31XX.

Current claim status (Thursday noon) is "Received" but I'm not too concerned it's not been validated yet with the numbers before me.

Seems a lot of the claims around mine have now been validated but mine is still pending review (along with a couple of others within 20 numbers). I wonder if they are doing something like all claims below x amount approve and anything above has to go for secondary review...

Had my claim validated at 5am this morning, £51 coming within 28 days. I uploaded pics of my empty cans like they mentioned on facebook and haven't had any problems with it so far. I'm glad it's gone through okay, i wouldn't of spent £51 on paint otherwise!

Validated today, very impressed.

My claim was validated today.

Their instructions for Light and Space say more than two coats (they don't say how many more) may be needed when painting over a dark colour.

Good idea will see if I'm bothered lol thanks

Purchase should have been made by 29th Aug.. if your order was online on 29th Aug and if you are still within 48 hours limit then you can register and claim again in 48 hours of registration..

had my claim validated today, 7 cans of paint over £100 worth! Brill deal.

Cheers

Great delivery by wicks has been delayed due to stock issues, looks like I will miss out on the challange.

Does anyone know where the claims tracker webpage has gone?

My claim has been validated whoop!

for those wondering, they don't need to see the entire 3 walls. I uploaded 2 pictures showing the adjoining corner wall of the 3 walls.

I don't think they will credit you for the 2 tins left, they work it out by the m2 Each tin is 34m2 x 2 coats

by time you payed painters to do the job and claim ur money back you will be in the red

Uploaded claim photos and have received a claim number, but it then says "Claim not found" when I enter it on the tracking page. Does it take a few hours to show up there?

The promotion was badly worded, I'm not surprised that only a few thousand have attempted it. The rules are actually quite generous, just the way they are explained is terrible. For example you can upload multiple pictures because obviously it's very hard to get 3 walls into one photo, but the registration site implies that you can only upload one. Even their example picture has only one wall in it!

Anyway I submitted my registration, my number is in the 5900s.

Not even sure my local B&Q does it but does the paint that we mix our own colour qualify? Don't like any of the bathroom colours

Not even sure my local B&Q does it but does the paint that we mix our own colour qualify? Don't like any of the bathroom colours

Yeah, I was sad enough to go through it all, and its the picture that has to show at least three walls not, you have to paint three walls or anything like that (most rooms have at least four walls). Three walls does include the ceiling as their example picture showed. It seems people got mixed up and then the reps too. We will find out within a month how this goes... feedback on threads like this are helpful

Well I managed to complete the claim.

The claim numbers had gone to over 3000 but I still think it's on the low side.

Hopefully my straightforward claim will be just that :smiley:

The above is a bit of an eye opener!

I could understand the incomplete ones where people abandon the claim because they couldn't upload a document but the ones that are REJECTED implies that were actually submitted and assessed.

My claim for 4 tins of two different colours was validated this morning, £68 card on its way :-)

Fair enough, I should have tried consecutively rather than random, especially as they would have only processed so many so far. That is a quite a scary read. Didn't someone say the claim form was not working correctly initially though? or was that the registration one? If it was the claim one then that could be a reason for the rejections if it still allowed you to submit.

Edit : just to pick a consecutive list, I just went from 200-225 and got 19 successful, 4 received and 3 incomplete, no rejects so not sure we can read in to anything on this and just wait for our claim to be processed

Here's a sample size of 50, of which 2 were validated (successful), 8 incomplete, 8 received and a whopping 32 rejected:

Claim ID / Status

10 rejected
11 rejected
12 rejected
13 incomplete
14 rejected
15 incomplete
16 validated
17 rejected
18 incomplete
19 received
20 received
21 rejected
22 rejected
23 rejected
24 received
25 received
26 rejected
27 rejected
28 rejected
29 rejected
30 rejected
31 rejected
32 rejected
33 rejected
34 rejected
35 rejected
36 rejected
37 rejected
38 received
39 received
40 rejected
41 rejected
42 incomplete
43 rejected
44 rejected
45 rejected
46 received
47 incomplete
48 validated
49 rejected
50 incomplete
51 received
52 rejected
53 rejected
54 rejected
55 rejected
56 incomplete
57 rejected
58 rejected
59 incomplete

I did not go through all the comments on facebook at the weekend but the ones I did were referring to the qualification part i.e. ceilings is not considered 1 of the 3 walls needed to qualify for the cashback, not that it could not be claimed back. So as long as you painted a minimum of 3 walls to qualify, anything else in the room was claimable as long as it was one of the products allowed.

I have claimed for ceiling paint but did not think of the gloss once! and will see if it gets accepted. You are right on the wiggle room though...

Err, I WAS reading the Facebook page. The rep's post that said ceilings weren't included. And there's another about skirting boards not being included either. Given the absence of what actually constitutes a room in the terms and conditions, we could only go on the clarifications being given by the Dulux reps.

But anyway I am glad that your claim for the ceiling has been accepted. I would never have thought about doing Dulux Gloss Once for the skirting boards but as your claim has gone through, that's all that matters.

I still think the Ts and Cs are dreadful and give Dulux a lot of wriggle room - "the promoter's decision is final" kind of thing. Would like to know why some claims are being rejected.

Just tried about 50 random numbers below 1000 and only found 2 rejected, guess you are doing a lot more checks so your sample size is bigger to see the rejects, majority for me was still pending with some successful or incomplete. It would not surprise me if people did not follow the terms or abused the offer, hence rejections though....

Do all the walls have to be the same colour - we are about to paint two white and two grey, but cannot find out how to add more than one colour on the registration page?

???? yeah, maybe you should start reading terms and conditions and look at the facebook page, then read it again

I have claimed for both ceilings and painting with Dulux Once gloss for skirting boards and have been successful. Its a large room, so needed 5 tines of paint in total, claimed for 6 but could not retract/reduce it when providing the finished room pictures. Had text message and email stating it was successful and will get a pre-paid mastercard (use on anything) within 28 days.

Try really early on, like less than 1000.

I just tried some random ones and the only 'rejected' ones I could find are ones listed as incomplete and it offers you to resubmit the claim, what are you seeing?

Good riddance to this offer.

I've been checking early claims using the claims tracker and although some claims have been validated, the majority of claims have been rejected which is a bit worrying.

Claims tracker is at bottom of page:

https://challenge.dulux.com/gb/en/pages/challenge/how-it-works

The "no ceilings" just sounded like the usual call centre making it up as they went along.

Their T&Cs said paint a room, a room has a ceiling.

What's the stop someone using a cheaper paint, like Leyland White, buying a similar colour from Dulux and claiming then returning the unused Dulux?

Just completed my claim, if the numbers theory if correct they are currently nearly up to 3000 claims (I was initially given a number under 2000 when I first registered). A friend of mine decided to sign up earlier today and it seems they are up to 5000 registrations already. Maybe everyone waited until the Monday to do this though weather or not they will all complete in time is anyone's guess.

I have a small room of around 4x3m and only three walls (the other was not painted/a feature wall) and definitely needed two pots and two coats- in fact I wish I'd gotten three pots (and had the time for three coats). Decent paint (I went for the Endurance) but needs layers unless you are just using it to cover last months coat of the same colour.

Personally I think that as long as your paint claim isn't excessive, a claim will go through whether you painted the ceiling or not.

I think a claim might come unstuck if you are claiming for 10 tins and using the ceiling as justification for it.

But as nobody has had a larger claim "assessed" yet it's all conjecture.

I'm worn out after all that painting and should be in bed :smiley:

A customer wrote on the Dulux facebook page: " Hi, thanks for the reply, I checked with the promo team and they confirmed that I can claim back the ceilings paint as long I paint 3 walls as well"

Has anyone had a claim refused, or had one restricted to less paint than they'd claimed for?

Bought 2 tins of Endurance+ on Friday. Registered Saturday morning. Painted Saturday. Claimed Saturday evening. Received confirmation of acceptance of claim this afternoon. Credit card will be sent in the next 28 days. Good stuff

PS. I can't see promoters spending too much time checking claims. Especially for a couple of cans. It would result in bad customer PR.

I am going by the Dulux Facebook page where various people have asked questions such as Caroline asking if it included ceilings:

Dulux UK answered:
Ceilings aren't counted I'm afraid Caroline - a minimum of 3 walls only.


Like you say the Terms and Conditions didn't specify that it didn't include ceilings. But equally it didn't specify that it did.

And I meant that if you are doing a feature wall with wallpaper or with exposed brickwork in a chimney (very popular) don't even show this as it means you HAVEN'T used paint for this part!

I said the terms are dreadful because I just find that they are totally weighted in their favour. For example:

The promoter reserves the right to withdraw, amend or terminate the promotion without notice.
The promoter reserves the right to change Qualifying Products during the promotional period. Claims will be deemed invalid if you return your product.
The promoter reserves the right to closely monitor usage of the promotional website, including users’ IP addresses, so that we may identify misuse, and disqualify applications
The promoter is not responsible or liable for any technical, hardware, software, server, website, or other failures or damage of any kind to the extent that this prevents the participant from or otherwise obstructs him/her in participating in the promotion.
Only one registration and corresponding claim will be accepted per household during the Promotional Period. Claims will only be validated for the volume of paint used in relation to the size of the room.
If a claim is refused because the terms of the offer have not been met, The promoter's decision is final.


That's why I was offering advice to do as normal a claim as possible with a matching photograph showing 3 walls which sticks to a plain interpretation of the terms and conditions and doesn't try to be interpret them to include ceilings and skirting boards because they are "part of a room".

This is another Facebook entry:

This promo is for 1 room only.
Each claim is looked at thoroughly and a decision is made based on your photos, size of the room and the coverage rate of each product. I'd strongly advise not to purchase excessive amounts of paint as your claim could be refused completely


I am guessing there will be people who have bought 10 tins and who have decided it includes the ceilings (despite it not being specified) and who are at risk of having a claim curtailed or disqualified for claiming too much. My advice was just to be aware that these claims are going to be assessed because Dulux will be aware of the generous refund policies that DIY stores have on unopened tins of paint.

Personally I did a large room with 4 tins of paint and even applying two coats REALLY generously, I found I could have done the ceiling as well if I had wanted! Thankfully for the sake of my arms I didn't want to :smiley:

If you look at the join date they are most likely a MOD using a shared username.

I submitted my claim, my bathroom was white before and it is still white now, so actually looks the same pretty much, but I've got some new furniture etc. I painted it using the proper bathroom paint as the normal white emulsion keeps wiping off everytime I wipe the walls (I couldn't justify the cost of the bathroom paint previously). Hopefully this stuff is better. It did take 3 thick coats though. I don't know if this is because it is a soft sheen and the existing stuff was matt.

Nothing of what you say appears in either the FAQs or the T&Cs.

The refund is for painting rooms, not walls, so ceilings count.

There is no exclusion on feature walls, and such an exclusion would be damned odd given how much they are featured on their website.

Thanks for posting. Hopefully, after painting like mad things all weekend, we will have saved ourselves £184. Yay!

omg are you still typing

you replied to this comment already :confused:
and a few other peoples comments twice :confused:
and im the one needing therapy :laughing:

How on earth did you find out that a user has had infractions against them in the past?

^ Get a life mate & stop checking up on HUKDers..you made a mistake. Stop digging that hole....

I didn't realise Gollywood was your boyfriend, I hope i didn't upset both of you , I have also checked you out and you have had infractions against you so you are a bit of a nuisance towards other users of ukhot deals ,Don't be so Bitchy, you need get Anger Management therapy

Take a look at Step 4 here. VERY easy for the operator at Dulux to think it was a Dulux giftcard:

https://www.dulux.co.uk/en/articles/dulux-paint-cashback-challenge


In fact they have run promotions in the past - for example if you hate the colour - where you do get a Dulux giftcard back for the full price.

Not difficult for people to be given misinformation by representatives of a company, who themselves are very often blameless as promotions are released before they get their training on them.

Has anyone actually been successful in getting confirmation of the mastercard being sent

The difference here is that the product being given away is made by Dulux and - this might not surprise anybody - paint costs very little to produce. So Dulux are handing back the money you've given them for a product that has cost peanuts to make.

The Hoover promotion had disaster written all over it. 2 free flights to AMERICA at a time (1992) when flights there weren't cheap. And you could get them with a £119.99p Hoover! I distinctly remember that was the price I paid for mine!

Hoover then had to purchase the flights on behalf of the customers claiming them - and boy did they claim. In the end, I didn't bother so it could have been even worse for them!

Looks like less than 5,000 people doing this. I would have guessed at 250,000 given the publicity but obviously it's just not attractive enough.

I am still only 2/3rds there with the paint and it is SCORCHING outside. I wish I had never heard of it :smiley::smiley::smiley:

Registered 10 mins ago and still under 5,000.

operator name goes by georgedeals :smile:

They seem keen on receipt numbers from retailer... will Dulux forward all of them onto retailers ... to check those that claimed refunds after taking tins back ?

Yes, the operator on Friday gave me Duff info. Then I rang up again and I got the right info,

Anyone actually been successful with this or know of any catches to this 'strangely' good deal?

Thanks Bemad,
The operator at Dulux told me I could only spend it on Dulux Paint. I phoned them up today and got a different operator and a different story

b&q have the endurance+ and others on offer 2 for £35

b&m had them for 2 for £34

On topic with coats and tins, I have a long rectangle lounge and did 2 coats on 3 walls and a beam we have. I've used almost half of the third tin. I checked coverage on a b&q and homebase which both said 5 litres would be enough for my entire room minus doors and windows but it wasn't. Waiting to take final picture to submit but was really good quality paint and hoping it'll withstand my 4 and 2 yr olds!

All of this could have been avoided if Dulux just did a straight refund via BACS.

I don't blame people for thinking it could only be spent on Dulux paint. The "example" prepaid card was Dulux branded and resembled a Dulux giftcard which CAN only be spent on Dulux!

As I said you talk Big behind a Keyboard. calling people Stooped is rude but face to face people have different Attitudes, Its not even your Post, you stick to your 38p offers

Yes I think they will "restrict" the payout if they believe an excessive amount has been bought. Especially when they know unused tins of paint can be returned to the retailers for a full refund.

There will be some who could use 10 tins in one room (and let's not forget it is "one room") but the square footage for that really is VAST, even with two coats. We are talking room proportions that are way beyond what most people in the UK live in. And the people who live in those kind of properties don't really need to rush a paint job to rake in a few bob!

And Dulux don't want to be paying out for 10 tins of paint when the claimant could easily be returning most of them for a full refund so I think they will be running the slide rule over claims.

I have found the endurance is needing two coats. Don't get me wrong - it's nice quality - but one coat isn't doing it. I wouldn't have liked to have done it with just the 2 tins minimum but can justify claiming for 4.

Sounds like to much effort .......think il catch up on my sleep this weekend .....zzzz
Work never ends and hotuk deals never stop so may be another day .......

Would they not restrict the payout to what they consider the right amount of paint rather than rejecting claim altogether?

The offer is for walls only - you have to show 3 walls in the photo - and so a ceiling won't be classed as a wall.

I wouldn't give them anything that might allow them to disqualify your claim (the terms and conditions are dreadful) and so STICK to the walls as per the instructions.

Now if you do have some paint **LEFT** and are doing the ceiling in the same colour - fine - but don't start making a claim for it. Don't even mention it at all. Just show the three walls.

If you are doing a feature wall with wallpaper or different paint, stand with your back to it and take the picture of the other 3 walls :smiley:

Stick to the terms and conditions and you won't go far wrong.

And on the subject of how many tins to claim, Dulux's own advice is for TWO COATS for the Endurance range. It's not "over-claiming" to buy tins based on this advice. But equally, don't buy 10 tins because you can. It is for ONE ROOM only and seriously only rooms in "a footballer's mansion" would need the full 10 tins. Dulux will know this.

It's a good offer and - despite the claim process having problems - is well worth doing. Right - back to painting!

True. I was thinking of buying Once, but maybe I'll go with Endurance - thanks read up on it following your suggestion. Such a palaver trying to understand the different types of paint. This is my first attempt. I'll see if I can be asked to paint the walls twice :-/

NB my feature wall is wallpaper.

Painted my bathroom and submitted my claim! Only used 3/4 tin of paint so the 1 & 1/4 left will paint my en suite

Probably need 10 litres but still worth it

It states in the terms and conditions, one claim per household. But what about those in a shared home? Can two people each paint a room and claim? I don't want to mess things up, is there a number to contact about doing this?

​Well think before you post incorrect / misleading stuff?

Two coats = two tins?

Thanks Bemad, can you also buy white for the ceiling or does it just gave to be the walls you are painting?

so can i get 2 x tins for the wall (a colour) and 1 x tin for the ceiling (white) and claim for the 3 cans?

Not even sure my local B&Q does it but does the paint that we mix our own colour qualify? Don't like any of the bathroom colours

TBH if I painted a bigger room, and retained a featture wall, I'm not sure how they woud even know, as you just send them 3 walls rather than four. My room is just too small to use two tins of paint.

What if I am painting the room with the same color (pure brilliant while). How are they going to tell the difference?

So.. "Your Information was not right, You were Mislead," :wink:

Just realised, my 8ftx9 room will use less than 1 tin of paint, per their calculator, as i am doing a feature wall. If nothing, else it has channelled me to paint the room!

I checked up again I was wrong

I checked up and I was wrong, but theres no need to be nasty, you act big behind the Keyboard, trouble is people are all brave behind a keyboard aren't they Gollywood,

looks like his the only one or very few that will only have the answer, my advice, ignore it.

Becareful of stooped people that reply to other people comments, they call them Get a Life Buddy

​Be careful of stupid HUKDers...

Where do people keep getting this notion from?

Wouldnt that be after the challenge & invalid claim?

I tried to submit the after photos but it was saying my e-mail address and registration ID were different.
It turns out the system they use is CASE SENSITIVE.
With this in mind if you get the same error saying your registrations ID and e-mail address don't match, try putting a capital at the beginning of your e-mail address, as most mobile devices give you a capital letter at the beginning.

Claim submitted. Fingers crossed :smiley:

So could I buy some tins tomorrow, register it Tuesday with before pictures and then upload completed pictures within 48hours e.g. Thursday?

Yes, Do you suggest I drill a hole in the Asbestos Artex?[/quote]
That would be a tad silly. Just something I spotted and thought I'd ask. Nice job.

I asked them what measurement they required. I was told floor space rather than total wall area. I guess they will work it out from there. Of course a 12 square metre room could have different wall areas so that'swhen it becomes interesting as to what paint usage they allow.

You can upload more than one receipt. Look for the box once you have uploaded the photo.

The application guides you to upload the receipt first and then the photo but once the photo is uploaded there is the chance for a third upload (or more).

This was just as well as I bought online and the instructions say you have to upload both the order confirmation and the delivery note.

So people who buy their paint from two stockists should be able to load more than one receipt after the photo has been uploaded.
Just look for the box towards the bottom of the page.

that's because it has to be one purchase, and you're only allowed to paint one room. Unless you start painting your friends and families rooms.


I had a total of 6 hours to prep and paint. I've been working 12 hour days this weekend. It needs another coat. The wife wants it this colour.




Yes, Do you suggest I drill a hole in the Asbestos Artex?

Official Duh.

Which isn't official, this is. Troll

Is that a smoke alarm mounted on a loft hatch?

It's clarified in the blurb on the deal also. Duh.

time to submit images here then? yes I submitted the other wall too.

Before


After

Just about to register...

On the B&Q in-store receipt, which is the Invoice number? Is it the number to the right of the date/time at the bottom, or the Barcode number in the middle?

There's disinformation in this thread, others have claimed that the card can only be used to purchase Dulux paint. That's not the case

Does anyone tried uploading multiple receipts? I tried and it was allowing only one and asking to enter single receipt number / date and time.. am i missing something?
Also, while registering its asking which room are you decorating? rather than which rooms? I though its allowed to paint multiple rooms?

Email from Dulux

"Thank you for your email.

The mastercard that is provided is not limited to Dulux paints or certain stores. If you do take part in the promotion once you receive the mastercard, you can spend this in any store you wish and on anything you want to buy or treat yourself to."

Looks like the Challenge site where you register is down at the minute!

Edit: Looks like it's back up again!

probably too late for some but wickes are doing buy 3 for 2 on these :smiley: i got 2x absolute white and 1x tin of brilliant white for the bathroom ceiling

Chic Shadow is selling fast! B&Q can order if the paint next day delivery to the store I was told if you cannot find the colour your are looking for

Not even sure my local B&Q does it but does the paint that we mix our own colour qualify? Don't like any of the bathroom colours

Goes on pink and dries white.

Dulux, dulex, durex. We've all done it

Where does it say that?

I bought two tins of Matt paint. I had read that they needed to be 2.5L tins. However, I didn't see that they have to be from one of 5 specific series of paint, and not just their basic matt emulsion. Not happy.

2 tins for a 12m sq room. This was 'Once' paint which only needs a single coat. Was actually fairly impressed considering this was white going over pink

Probabaly gonna regret buying just the two tins.. Are you able to submit two receipts?

I got enough for one coat (need 6L for 2 coats - 3.5L for one but got two cans instead). Probably going to regret not buying another can. I got a feeling I'll be out of time though, underestimated how big the room I want to paint is and it needs a bit of repair too.

Just got a text through

"Your claim on Dulux Challenge Cashback has been validated and you will receive your prepaid MasterCard within 28 days"

I did buy the paint, submit the receipt, paint the room and then submit the claim all on the Friday (had a day off work anyway)

I then got 3 other messages saying that the claim hadn't been accepted, but the emails said it was because they were duplicate claims which is correct, I had to submit them a few times due to website issues

NICE BUL.... THIS OFFER
I BOUGHT YESTERDAY and try registered but been problem in system

today i got one first page this error:

The Dulux Paint+ Cashback Challenge promotion is valid on new purchases of qualifying 2.5 L tins of paint: Dulux Endurance+™ Matt, Dulux™ Kitchen+ Matt, Dulux™ Bathroom+ Soft Sheen, Dulux Light + Space™ Matt, Dulux Once™ Matt (“Qualifying Products”) made during the promotional period 26th August 2016 to 29 August 2016. For full details please see challenge.dulux.co.uk. A minimum of 2 Qualifying Products must be purchased to be eligible to participate in the promotion and a maximum of 10 Qualifying Products can be claimed.


The date of purchase you have selected is not available for claiming at this time. Please check the promotional Terms & Conditions for purchase dates and claim windows.

NICE BUL.... THIS OFFER
I BOUGHT YESTERDAY and try registered but been problem in system

today i got one first page this error:

The Dulux Paint+ Cashback Challenge promotion is valid on new purchases of qualifying 2.5 L tins of paint: Dulux Endurance+™ Matt, Dulux™ Kitchen+ Matt, Dulux™ Bathroom+ Soft Sheen, Dulux Light + Space™ Matt, Dulux Once™ Matt (“Qualifying Products”) made during the promotional period 26th August 2016 to 29 August 2016. For full details please see challenge.dulux.co.uk. A minimum of 2 Qualifying Products must be purchased to be eligible to participate in the promotion and a maximum of 10 Qualifying Products can be claimed.


The date of purchase you have selected is not available for claiming at this time. Please check the promotional Terms & Conditions for purchase dates and claim windows.

Dulux's own advice is TWO COATS of paint for the endurance range (the one I went for).

https://www.dulux.co.uk/en/products/endurance-matt

I have bought 4 tins (for my size of room) and it even states the same advice on the back of the tins - use 2 coats!

The terms and conditions certainly say a maximum of 10 tins.

I suppose they could try and curtail usage for "Once" because it states use one coat but as the promotion is for a minimum of 2 tins, they shouldn't quibble if someone actually goes over "Once" more than once.

https://www.dulux.co.uk/en/products/once-matt

I've always found these "Once" paints need more than one coat regardless :smiley:

For what it's worth exactly the same here. I used Once on a 12 sq meter room, needed 1.5 tins, would have probably needed the other half if it wasn't for the fact that most of the room was white already

They have answered a lot of questions on their facebook page, have a look on there.That being said I suspect their T&Cs are right

Anything stopping you painting the room the same colour as it was before? I'm not trying to con them but I'd simply like to refresh the paint and colour that's already on the wall! Obviously the photo isn't going to look much different...maytbe if I stand there with a paint brush, dust sheets and paint flecks on me?

Is anyone else confused .. which number is the receipt number on b&q receipts there are several numbers along the bottom of the receipt but I dont know which one is the receipt number it doesnt say ?? also I registered with what I think is the receipt number, I have had email cofnirmation with the registration and claim details but when I try to log on it says registration has not been approved may take up to 7 daysto approve, if it does I will be too late to add my completed room as it has to be uploaded within 48 hours anyone else having problems ???

You need to show that you painted atleast 13m2 x 5 in order claim back full refund... as most paints I have seen paint 13m2 per litre...

If not then you would get partial refund..which is still not bad..

Could somebody please confirm this either way?.. Both websites T&Cs clearly state 2-10 X 2.5l, and I was unable to speak to anybody today... 2 X 2.5l just won't cut the mustard for me, I'm afraid...

This is where all of those before and after pictures that I have accumulated over themyears come in handy.

I got a whole house to paint but I can see the potential in this offer but those t's and c's need to be read also it will be physically impossible to paint a whole house in 96 hours lol
Timing but a cracking deal no doubt!

If Dulux spent less time constructing all encompassing cop-out conditions like number 11 above and spent more time actually constructing a working webform, we might get somewhere with this promotion :smiley:

Don't forget that Argos have the £5 and £10 voucher offer on too. I have posted on the Dulux fb page asking if Argos is included in the list of retailers but not had a reply yet. Could possibly get free paintbrushes too!

You only have 96 hrs ( 4 days ) to complete the painting if you buy on Saturday, as you have to register by monday at the latest. If you buy on monday and wait 48 hrs before registering the receipt, the promotion is closed.

Wow - have never seen anything like it. I was so gobsmacked at the drop down list (totally blank) for choosing what paint you had bought that I didn't see the separate smaller box for the penny value.

Whatever happened to the cardinal rule of websites......keep it intuitive. Instead it looks like 1994 wants some of its technology back :smiley:

Another "bug" on the registration form. Can't enter a cash value for the paint other than a "round number" so can't enter pence only round pounds!

At first sight not a great deal of confidence that claims will he handled efficiently/effectively. Rather puts me off doing the promo at all.



Certainly won't be opening the paint unless it's sorted out over the weekend.

Hi

i got problem with registration


Sorry, we encountered an error when completing the request. Please try again.


i bought PURE BRILLIANT WHITE

AND IN

Paint Colour
Please enter the colour description that is detailed on the paint tin. For example: Duck Egg or your Colour Mixing Code

dont show me my paint even if i want putt WHITE

where is problem ??

if I tick options:

If your product cant be found from the list please check this box

this dont let me in on next page

Does the paint have to be purchased in store? I hope it can be click & collect. Looking for wickes click and collect as they are doing 3 for 2 offer?

Thanks for answer

i bought today room ready to paint

unable to register

and i waiting when they fix website

i think is very possible they dont fixed because will be cost to much money back for customer

Anyway.........I have gone for this offer. I have a large room but to do this in the minimum of 2 tins would mean being economical so I have ordered 4 tins. I intend to do two coats in line with Dulux's own advice.

Now this raises an interesting point. If Dulux are going to limit rebates based on square footage, are they saying one coat is enough or are they allowing two?

The irony is I bought them from B and Q who were selling the tins at £24.95 each or two for £35.00. 3 tins would have cost me £59.95 whereas 4 cost me £70.

I don't think £70 is an excessive amount to spend painting one room.

Would be interested to hear how many tins people are going for.

Issuing banks do indeed pay commissions for prepaid cards. They are lucrative and Dulux will probably be getting a fixed fee for each card that is issued, paid to them by the bank who is issuing them. They might even get a % value but either way it will be a substantial sum because of the potential numbers involved.

Now Dulux could easily have opted to pay the refunds by bank transfer - both simple and effective. Done plenty of promotions where this has occurred. But recently there is a trend towards prepaid cards as a method of payment. There's clearly a reason for that and it isn't "convenience for customer" - however much they try to dress it up as such.

As I say, this promotion could easily attract several hundred thousand claimants. I personally don't blame Dulux for wanting a kickback!

Thanks, both. My colour is Frosted Steel and it isn't accepting this in any variation....I've also sent them an email so fingers crossed!!

See my comment about 4 comments up :-)

(2) If the website doesn't work when you enter 'white' as a colour you don't get an error but it doesn't let you continue.
You need to enter the exact type of paint, e.g. 'pure brilliant white'

Until you enter a close match to the description you don't get any options to pick from

Yes.Im having the same problem with 'endurance+'.Ive sent them an email so hopefully the problem will be resolved soon.

Anyone else having problems completing the registration? It keeps giving me an error when I add the kitchen paint- not showing any colours to :confused: select from and the check box not highlighting when I've tried to add the colour manually.??? Thanks

They still haven't even put a participating retailer list up yet, unbelievable!

Screengrabs from Homes Under The Hammer on BBC iPlayer?

so its better if i take the picture then prep the walls then make purchase, register, paint walls, then submit.

A useful tip about using prepaid Mastercard/visa card

You can simply add the balance to your amazon account - it'll expire in 10 years and you won't have to do any fiddly stuff trying to use them, remembering them or possibly paying fees for them

I've just been through the process so thought I'd make a few notes

(1) b&q was already running out of white at 9am this morning

(2) If the website doesn't work when you enter 'white' as a colour you don't get an error but it doesn't let you continue.
You need to enter the exact type of paint, e.g. 'pure brilliant white'

(3) You must scan the receipt

(4) The original picture must show 3 walls and not be bigger than 2Mb, if your camera makes files bigger than this you can use paint.net on a pc to make it smaller

That seems a little more reasonable for me

So effective in could have more than 48 hours to do the painting. Just take the picture Saturday morning go collect the paint. Start painting that afternoon. Then by monday upload the first picture. Take a second once I'm done with the painting and have that uploaded by Wednesday.

Just didn't want to try and cram it all Into one weekend as theirs a fair few things to be moved around etc

Thank you for clearing that up a whole lot better than I did lol

OK so, say i was to purchase the paint tomorrow, then register it Sunday morning. i then have all Monday and Tuesday to get the painting completed and upload the image by the end of Tuesday?

I think this promotion is more than fair..Also if you can't see the need to limit the time validity on the cards then you've never worked in accounting/business.

Assuming your BT cashback was £150, it's not exactly hard to spend that within 1 year is it..

"It's more a nice little earner for Dulux who will probably get a fee for each one that is issued. " - Feel free to send us all plenty of pre-paid mastercard's, you'll be on to a "nice little earner" for sure!

https://challenge.dulux.com/gb/pages/challenge/terms
5. Only one registration and corresponding claim will be accepted per household during the Promotional Period. Claims will only be validated for the volume of paint used in relation to the size of the room.

So it's no good buying 10 cans and painting a small room.

Only problem with that is you need to take before and after pics. Pity! They obviously thought of that. Handy if you have a before and after pic though.

"Registration must be made via the registration form at http://www.challenge.dulux.co.uk within 48 hours of the time of initial purchase; Valid proof of purchase is required and an upload of the room before decorating with the Qualifying Dulux Paint.

To claim you must return to challenge.dulux.co.uk upload a picture of the registered room fully decorated within 48 hours of the initial registration"

No chance, I need at least 6 months to psyche myself up between buying paint and actually using it

I agree the Mastercard will be accepted everywhere but it's not the most efficient way of refunding us. It's more a nice little earner for Dulux who will probably get a fee for each one that is issued.

The BT promo I took part in was full of time limits. You had to wait a certain period before you could make a claim for the card. You then had to wait for it to come in the post. It was 3 months after my broadband was installed that I finally got it. You had to register the card online within 90 days otherwise the card would expire. Once registered the card was still set to expire 12 months after issue. WHY? Because they WANT it to expire!

The companies involved dress this up that these time limits are "fair and reasonable" but that's total crud. The whole system is skewed towards members of the public letting them lapse and then the money belongs to them and not you.

Thanks, I forgot to mention to need to put in each wall haha. I'm wallpapering one and there's the options to add measurements for a window and how many doors in the room. Note it bases results on 10m square coverage, and the endurance covers 13m square so will have more paint left :smiley:

The URL is http://challenge.dulux.co.uk drop the WWW.

Wanted to do a feature wall, won't work according to the T&C's as 3 walls need to be painted :disappointed:

For anyone unsure this calculator is pretty handy to use, i was going to buy 4 tins but according to this 2 tins will be more than enough for my room size. I've read on facebook they will work out how much paint you've used based on the size from the pictures and they will work out how much to refund you, so although you can apply for up to 10 tins if it's only taken you 3 then that's all you will get the refund for. Hope this helps some

http://www.diy.com/help-ideas/internal-painting/internal-painting/PROD_hatpc_100086.htpc

Dip it.

Yeh, it's basically a debit card. All these people talking rubbish about them clearly haven't used them before. You get a letter sent out with your card and how to activate - you call a robot and enter a code. Done. You get a pin number spoken over the phone and if you want to change it just go to an ATM and change like you would normally. I know they have time frames but i think it only applies if you haven't used the card in over 12 months. I got one last year and within a week of getting it i spent it. You don't show it to shop assistants and as long as they accept mastercard you CAN use it. It's a load of rubbish people saying they're difficult as they are not. You just use that for a couple of days until the money runs out, simple. Had no fuss buying xmas pressies with mine last year

Thanks OP. Think I will repaint my bedroom and son room over the weekend :smiley:

If only 'the town' counted as a room.

It has to be purchased within the following dates to be eligible 26th-29th Aug your claim won't be accepted if you purchased it before those dates

This is a cover up, You will put your claim in and they will just brush you off.

And if your claim is sucsesful it will take so long it will be like watching paint dry

The card will be sent to your nominated postal address as entered on your claim form submission including instructions on how to activate and use your card. For full terms and conditions visit Duluxchallange.actvateacard.com.

How will my reward be paid?

Upon validation of your claim, your reward will be paid via a Pre-paid MasterCard®. The card will be sent to your nominated postal address as entered on your claim form submission including instructions on how to activate and use your card. For full terms and conditions visit Duluxchallange.actvateacard.com.


Does anyone know much about pre-paid Mastercards? I've never had one before. Thanks.

So do you have the spend the prepaid mastercard they give to back on more Dulux paint or can you use the credit for anything? Conflicting replies in this thread.

I can just see this is all going to end in tears. Too many factors in which this deal could go very wrong. Dulux customer service line is going to be rammed tomorrow!

The prepaid mastercards are chip and pin so you can use them everywhere that shows a mastercard sign however Fergemeister is right - they can look a bit "naff" with the name of an unknown provider on them. Also the quality of the plastic is different and the numbers aren't embossed but printed.

I think maybe the cashiers do have to press a different button for prepaid cards - remember the balance is being removed immediately from the card itself.

It's a cumbersome way of reimbursing customers and I can only think that the prepaid card provider is offering a nice little earner to Dulux for doing it this way!


Despite all this I am SO tempted to do this over the weekend!

Anybody good with Photoshop?

challenge.dulux.com does

Apologies if I've got this wrong, but isn't the card accepted by Chip & PIN terminals like normal credit/debit cards?

If so, how would till staff get the chance to raise any objections? They don't even handle or look at the card since the advent of Chip & PIN. All they care about is whether the payment gets authorised.

Wow I've just logged back on and me notifications has lost a fuse I think. Thanks to who ever changed and added bits. I literally just saw it on the telly and felt slightly annoyed there was no way I could get my house painted this weekend, however anyone who was.... Seemed s good one. Thanks for getting me my over 500 badge X

Any idea if this is limited to one room? I've recently bought a flat and plan to paint every room (6) over the bank holiday weekend. I'd imagine they're not going to refund 10 cans of paint from a picture of one room,but how about a pic of every room?

Can't see any mention of this on the page.

In theory, it would work but you have to factor in a lot of risks.

1) Processing valid claims will take up to 7 working days plus 28 working days for the card to arrive after Dulux have decided on whether accepting or rejecting your claim. Most retailers refund policy is 30 days so you would be cutting it pretty tight.
2) The T&Cs on the Dulux Challenge site suggest they can reject your claim for any reason without an explanation. They actually put this down twice for some strange reason (points 8 & 12).
1) The price and stock availability of those paints remain the same when using the pre-pay card (guess paying a little of more money in case the prices go up won't matter).

Still, if you're going to paint, it's probably worth the hassle but there are a few things that can trip you up.

So pay with debit/credit card and get a refund onto your debit/credit card

my point was you don't need to end up stuck with a prepaid credit card that might expire or you might forget what balance is on it

Great - thanks for posting this

Buy paint with cash
Paint room
Get full refund onto a prepaid mastercard
Buy the same paint using up the entire balance on the prepaid mastercard in one go
Refund 2nd purchase using original receipt for cash

Would a hallway be classed as a room?

Call me cynical but the Mastercard reimbursement is itself a "ploy" to trip you up.

Firstly you will have to claim it (strict time limits) and then wait for it to come. When it does come you will need to register it (strict time limits) because if you don't register it, it expires. Even when it is registered, the amount on it will still expire after 12 months if you don't use it. And because it isn't one of your normal cards, the hope will be that you just put it in your wallet and don't use it or - even worse - put it in a drawer and forget about it.

Time passes by......the card expires......much to the delight of the company providing them!

Have a bad feeling about this, think for many it will end in tears. Roll on next week and Dulux hate campaign begins.

Does anyone know the participating retailers? It doesn't seem to list them
Would Homebase be one?

​You can use it anywhere that accepts Mastercard. This is what I've been briefed. So I'm being as clear as I can possibly be. Thank you :smiley:

As long as you've got a photo of the room showing 3 walls before it was painted!

Disappointing RE 1 room, I had planned to get a few remaining rooms painted with 6 tins. I've edited the deal info. Great news about the Mastercard (it will hopefully shut the idiots up perpetuating the Dulux only purchase nonsense).

Yes 1 room only. They've been replying to people on their FB page.

It's a prepaid master card, they cannot control what you use it for. That's incorrect info about only using it for paint.

Where are you getting that info from? It's a prepaid mastercard, they cannot restrict you to only purchasing paint with it. That's not possible.

Hi. I am working on this promotion at the weekend. So far I've only been made aware that B&Q and Wickes are participating but there may very well be others.... The products included in this offer are the Dulux '+' range (Light+space, Once, Endurance+, Kitchen+, Bathroom+) and you must purchase 2 or more 2.5ltr tins to qualify (10 maximum). You need to register your purchase within 48 hours of buying the product and upload a picture of your undecorated room (before). You then have a further 48 hours in which to upload a picture of your newly painted room (after). Once verified (can take up to 7 days) you will receive a pre-paid Mastercard that you can use anywhere that accepts Mastercard. You have 12 months to use the amount you have been credited.

Seems really great to me! I just wish I had time to decorate over the next week!

looks like Wickes is taking part http://www.wickes.co.uk/spotlight/dulux-cashback

Not really if you have a house to decorate.

Time to dig out old photos of house before and after so I can get 10 free tins of Dulux paint. Get refund from Dulux then take back to b&q unopened weeks later for free money!!!

really? you can only spend it on more dulux paint?

rather a terrible deal if true...

Make sure it's a big room, minimum purchase is 2 which is going to cost about £35+

They'll pay back according to coverage, so if its a small room may only 3/4 of the the price paid.

Say's they'll check IP addresses to monitor abuse of the offer.

Can you paint a room a similar colour ? I want to repaint my hallway magnolia and it's already magnolia but looking a bit faded , how would the before and after photos work

Terms say that you first have to upload a pic of the room before it's decorated.

​I don't work directly for Dulux so I couldn't confirm 100% but I'm assuming they would be fine with that because they have a limit of 10 tins, that would surely paint more than one room in most people's houses. Just to be on the safe side, you could always complete two separate purchases and have a second person claim back the other tins? But I don't think that will be necessary.

​yes for Endurance. Once in the Kitchen n Bathroom. Stops it going mouldy

crazy how could you tell the picture before and after hasn't been manipulated?

But if your were planning on decorating anyway... Great way to get free paint. I agree it's too much of a hassle to do if you are just trying to scam some free cash on a prepaid card

Anyone found the list of participating retailers?

I'm painting this weekend and want to know where to buy the paint from.

this should not be advertised as getting your full cash back and as someone has mentioned above, it comes across as a promotion that they will try and trip you up to get out of any form of reimbursment.

Cannot be bothered with it but heat for the post

According to their replies on the Dulux Facebook page, it's going to be most main retailers participating (inc. Homebase & B&Q). A full list is going on their website tomorrow.

"Hi Sonia, a full list of stores will be on the website by Friday but it will be most major DIY stores such as Homebase and B&Q."

Also... those on the other side of the Irish Sea, the offer includes Northern Ireland also.

Yes Thats what Dulux said so you don't get actual Cash Back

Since the Terms and Conditions seem to be the type that try to "trip you up" could anyone find who the "participating" retailers actually are?

Would hate to get the right paint and spend the weekend painting within 48 hours only to find I have bought from a "non-participating" retailer.

Just bought mine from Asda so hoping that's included

Prepaid cards are basically like a debit card, you can use it at just about any shop to buy anything you want. There is a limit of what you can spend obviously, if it has £50 on, you cannot spend £51. You can either keep the receipts after buying something to see your balance or login on their website to see available balance. Be warned that the balance usually expires after so many months.

Oh nuts!
I bought paint over a week ago and just finished painting yesterday.
Oh well only £35

If it's on a prepaid mastercard - would I have to purchase more paint?

Can I not just use the prepaid card elsewhere?

Brilliant deal. HUKD team need to push this deal to the whatsapp group chat!

Gotta include important stuff like 2.5L only, minimum 2 products, maximum 10.

Qualifying products Dulux Endurance+, Dulux Kitchen+, Dulux Bathroom+, Dulux Once and Dulux Light & Space

do you acctually get your money back or do you get a gift card sorta thing

I just rang them up. its more of a Credit Voucher then cash back, they give you a credit card with the credit on it only to spend on more Dulux Paint, IT IS NOT CASH BACK AS WE KNOW IT JIM

Also. the only paint worth buying from Dulux is the Trade paint which is Thicker and covers better

2 x 2.5 Litre wont paint you a room

You have to show the Room unpainted before and when you have painted it take another picture of the Completed room

Johnstone's trade paint are miles better then any of these, very reasonably priced as well.

Ahh brilliant. Thanks for you help :smiley:

No it wont hurt your credit rating at all don't worry.. its classed as "pre-paid" card, not a "credit" card (sorry my first post was meant to say it is like a credit/debit card). You cannot spend a penny more than the amount you were refunded and it is in no way associated with you (it wont even have your name on the card). Hope that helps

​Sneaky... I like it!

Please note I have just called them and a maximum of 10 is incorrect. It is a minimum and a maximum of 2 x 2.5l pots...

Thank you for your reply :smiley: As long as it doesn't hurt my credit rating its fine with me!

You have 48 hours from purchase to register, and a further 48 hours from registering to upload images of your room.

Essentially you have 4 days from purchase as I read it, and can purchase up to the 29th August.

whats really fun is the number of people spending more time and effort figuring out how to scam this deal than would be spent actually painting the walls as per the T&C's :innocent:

5L to do a standard size kitchen ?

Claims will only be validated for the volume of paint used in relation to the size of the room.

Any thoughts on the idea of purchasing the max amount (10 tins) regardless of the size of the room. Do you think they'd honour the full refund?

Just waiting for the free durex weekend to start :man:

Good deal

Fantastic offer! Heat added.

so the refund goes on a Pre-Paid MasterCard? what is one of them?

Pretty weird deal to be honest. So in theory I can buy 10 tins but only decorate 3 walls of a small room. so I then either use the other tins ar my leisure or take them back for a full refund

Just refreshed? - How do they know it wasn't the same colour ;-)

You have to submit Receipt and Pictures of the room as soon you purchase, then have 48hours to paint and re submit new pictures of the room painted to qualify.

Search for stockists by clicking link at the top of page saying 'stockists' enter your address.

any questions ask on the dulux facebook page. they have already confirmed can buy from b&q

You mean oor wullie?

Like they are gonna know it's the same room?

​need a pic before and after, not just after.

You have to upload a picture of the room before it was painted as well.......

Damn, painted our kitchen/dining room last weekend! I'd have waiting if I'd known.

Wow thanks for this - just had my front room plastered and plaster painted this past 2 weeks, was going to paint it this weekend so might as well get this paint. It says a maximum of 10 products can be refunded, so if I buy 3 tins of the same product I'll get all the money back?

Also, quite important

A minimum of 2 Qualifying Products must be purchased to be eligible to participate in the promotion and a maximum of 10 Qualifying Products can be claimed.

Here's link to webpage with T&C's
https://www.dulux.co.uk/en/articles/dulux-paint-cashback-challenge

Thinking of decorating this bank holiday weekend?

Why not take part in the Dulux Paint+ Cashback Challenge. Paint your room this bank holiday using Endurance+, Kitchen+, Bathroom+, Light and Space or Once, share a picture with us and get your money back!* Taking part is easy using the following steps

The promotion is open from 26th-29th of August

But isn't the offer with Dulux regardless of retailer?

Great spot! Heat added :sunglasses:

Dulux possibly?