Just a heads up guys, I've just done this online and a had a Customer Service Rep confirm and can see its confirmed on my phone too. If you login into your MyVirginMedia account, choose your account/number and then select 'Extras' Tab on the bar at the top of the page. You'll then see a page which says 'Check deals for upgrade' click this. This page is titled 'My tariffs and devices' and then click on the 'Manage add-ons tab'. You should then have an add on which says 'double data'. Select this and you can choose the date from which it is effective, ASAP or when your allowances renew. I selected ASAP and on my Virgin Mobile Account the extra 2GB data shows as Promotional Mobile Web in addition to the 2GB Inclusive Mobile Web that I already have. Hope this helps guys!! :smile:

It's not just 3g it's really slow "3g" I've compared 3g on an ee sim and virgin sim before and the difference is staggering

And with VM it's not if it goes wrong it's when.
I had the unlimited minutes tariff and after a few hours of calls it cut me off and kept saying I had no credit, on a SIM only contract?

Customer services explained after 3 advisors and 50 minutes on the phone to them that it was that I had used all of my 'virtual credit', they reset it and explained every time it happens just call and ask for a virtual credit reset.

More hassle than it's worth.

Nope I am existing customer and got same deal - she needs to pass you through to another dept who can tweak deals for you.

BTW, deal is now unavailable online

I am currently on the £8 rolling sim deal and just contacted VM after waiting 20 mins they have now given me 2GB Data/2500 minutes and unlimited texts for £8 per month. They said it is actually £10 per month but I will get a £2 credit each month, so I am not paying anything more and I am an existing customer

tried tonite to get double data.got through after 45 mins.said couldnt do.asked to speak to superviser waiting 20 mins.went dead.thanks virgin

attempt number 5 failed so i'm not going to bother any more. it's very likely because i'm on the 24 month freestyle contract for my iPhone so i'm just going to look to see if i can at least cut down the monthly cost.

Because the one that people are getting isn't available online for £10 for one thing - it's the £15 tariff, and i'm already under contract with them on unlimited everything as well so i'm having to try and downgrade that.

If I can't get it then I'm probably going to accept the offer of unlimited minutes & texts and 1gb of data for £12 quid.

I had 1gb of data before i took this contract out and coped just fine so it won't be a problem.

I only went for unlimited everything in the first place because i thought i could haggle the price down at the end of the two years but with their recent policy change on retentions and deals, it's going to be very unlikely.

I'm going to make my 5th and final attempt tomorrow to get the £10 tariff but i'm not expecting i'll get it.

I've never experienced this level of incompetence with Virgin's customer services before.
Over a period of 4 or 5 days, I've made numerous phone calls; been passed between various teams; have had people lie to me (stating they've changed my tariff but not actually done anything); promised phone calls back by at least 2 different people (didn't happen); and been told different stories by different agents from Retentions, Customer Services, billing and sales teams.
Absolutely shocking.

With Virgin's current penchant for removing discounts from accounts, I think it's better to go with one of the double data deals (valid until 2037!), rather than the 5gb one on the basis of discounts, as there is no guarantee that any discounts provided now would stay on for long.

just made 4th attempt without any luck ..

Why expired?? I've just phoned 789 as an existing customer . I have unlimited everything and they sent letter saying going up to £19.98. Called them saying need to review . Straight away just offered me 5000 min , unlimited text and 5gb for £10 . Virgin customer with medium tv no films or sport. CHUFFED !!

Why is this marked as expired...?

It says "Order by 5th September" on my screen

ugh .. another call bites the dust with no deal. they nearest they got was unlimited minutes & texts and 1gb of data for £12 a month which i'm tempted by, but ideally i'd rather have 5gb instead of one !

what's making it difficult is that i've got a two year handset loan with them as well which is directly linked to the airtime contract as well.

Has anyone got a Virgin Mobile sim running on a Motorola Moto G 4G (2nd Gen)?

Sim not recognised in daughters phone. Other SIMS (Tesco, Three, EE) all work fine. Also the new Virgin SIM works fine 2 other phones we have, just not the Moto G 4G (2nd Gen).

Whats more confusing is that the other daughters Virgin Mobile SIM (working on her Moto G 1st Gen) also doesn't work in the Moto G 4G (2nd Gen).

I've done factory restore, set to 3G only but nothing. SIM just isn't recognised.

I called Virgin up who are sending out a new SIM. She said she wasn't going to charge me for the replacement which is kind of her. But then went on to say there's a 99p delivery charge for the new sim. EXCUSE ME!!!! Your going to bill me to send out a SIM to replace the one that isn't working :confused: Eventually she waived that fee.

Just a heads up guys, I've just done this online and a had a Customer Service Rep confirm and can see its confirmed on my phone too. If you login into your MyVirginMedia account, choose your account/number and then select 'Extras' Tab on the bar at the top of the page. You'll then see a page which says 'Check deals for upgrade' click this. This page is titled 'My tariffs and devices' and then click on the 'Manage add-ons tab'. You should then have an add on which says 'double data'. Select this and you can choose the date from which it is effective, ASAP or when your allowances renew. I selected ASAP and on my Virgin Mobile Account the extra 2GB data shows as Promotional Mobile Web in addition to the 2GB Inclusive Mobile Web that I already have. Hope this helps guys!! :smile:

thanks :smiley:

it took me six calls to retentions to finally get my sister a decent deal for her virgin sim.

phoned that number and they refused to offer me the 5000 minute deal for any lower than £15 a month so i'll try again later

I went onto my account online and 'manage add ons' it has a box to click for 'double deals' with no extra payment . It doesn't show up as moving from - say £10 2gb to 4gb but says double deal will start from next refresh.
So if you can't get any joy by calling up if worth a shot online to see if this works

The link didn't work for me as a new customer, spoke to online chat and they gave me this direct link which then allowed me to complete my order:

http://store.virginmedia.com/virgin-media-mobile/sim-only/sim-only-ready-to-buy-paym.html?tariff_name=freestyle_3_30&virgin_media_customer=no

Ordered £8 deal. Received sim yesterday and the letter stated 1 GB data only. No minutes no text. Called customer service and they cancelled this order and placed new order. The email confirmation shows correct deal now. Reading posts above, now tempted to go for £10 deal. :smirk:

Upgraded online to the £8 deal and then realised should have gone for the £10 instead. Called the 0800 052 0422 as above who could only cancel original order but was given a sales number (0800 183 1150). Called and asked for £10 deal. Said yes no problem and it was confirmed as the 5000 min, unlimited texts and 5gb data from refresh date which I didn't expect.

Does seem to depend on who you get to speak to. Thanks to OP and slharbron :smile:

I'll try that number later today. Rang 789 last night and none of the deals came close to that

Just called the 08000520422 number, passed to a US call centre from the accents.
20 minutes of checking and processing and have been upgraded to £15 deal SIM only deal for £10
5000 min, Unlimited Texts and 5GB data allowance, to start from my next refresh.

Just did a quick speed test, I am in an old building with poor reception.
7.23 D/L, 1.95 U/L, Ping 44

If you have received the tariff increase letter from Virgin Mobile recently, just tell them that the letter also says that you can switch to the double data deal before 5 Sep. I did the same and was switched easily, no questions asked. Good luck!

hi I just called the sales line on 0800 064 3847 option 1 and they done this no problem for me- best do this as ends on Monday :-)

I am on a so-called Freestyle tariff. Phoned 789 & the 0800 number only to be told that the offer is specifically for NEW customers. Anyone got any evidence of this fact?
I assumed being Freestyle I would be able to move tariffs easily. How wrong I was!!
The only alternative for me is to pay over double for more calls/texts/data than I would ever need or use for over double what i am paying now!! I really think Virgin Mobile are loosing the plot!!!! What happened to rewarding loyalty & being at least a little flexible?
I shall be looking elsewhere for sure.
P.S I was my usual charming self (polite/friendly) on the phone, but they still wouldn't budge. I despair.

I just changed my £10 - 250 min/unlimited texts/1GB rolling 30 day SIMO over to the £8 deal
I couldn't do it in my account online, there was no option so I called up. I may or may not (couldn't say) have been put through to an overseas call centre the woman and I understood each other just fine.

I was told only for new customers, so I told her I was looking at a forum full of existing customers who have changed to this deal - we repeated ourselves again before she relented and gave me the deal. It will begin on my bundle refresh date.
Checked my account and it is reflected there that this double data deal will be effective from Sept 2016 until 1st Jan 2037

Thanks for posting OP

If you are unhappy and out of contract you can take your business elsewhere at no penalty.

Just asked about the £10 (now 4GB + 2500 mins + Unlimited Txts) SIMO deal @ Virgin but have been given the £15-5000+ 5000 minutes to 08 numbers-Unlimited 5GB for £10 per month on a rolling contract(on the basis of having virgin broadband/mob phone and as loyal customer).It is certainly worth haggling for.

They hit me with that crap too, I started the formal complaint procedure as I am an existing VM customer and then they changed their mind and said the tarriff was not available for their loyal customers!

I had been on a £27/month 5Gb Tarrif with 6000 mins + 5000 txts dsicounted to £6.60 for years and they sent me a letter out the blue saying this was an old tarriff and the loyalty discount was being removed.

So happy chappy. Asked about 4G when on the line and they said that is coming later on in the year.

Great spot OP, thanks!

0800 052 0422 and was also able to switch to the £10 double data tariff during 15 minutes conversation witch India based center. Previously i log in to my acc but i didn't find option for this tariff. This lady said that this offer is not only for a new customer but also for old one - what is corresponding with online tariff changing possibility (by some users). I strongly believe this is a same story like usually. Call centers are full with sort of people. Some have knowledge, some have good willing (luckily both) - and some of them are "just a workers" (probably most). Good luck.

Just changed my £5 (soon to be £10) contract over the phone - no probs

What a nightmare to change to this contract for existing customers. I tried doing it from logging into my account from website but there was nothing under the "extras" > "check deals for add-ons" > "manage add-ons" tab.

I rang up and got put through to some foreign sales person. The understanding wasn't the problem, but each person was giving conflicting and false information.

I spent full 2 hours on phone to get to this contract after being shuffled between Billing, Sales and Retention department.

The first advisor told me I had already paid for the following 30 days rolling contract so it would be a shame to cancel now and lose that money. This was false information as I was put through to billing who told me I haven't paid anything for the following 30 days and that even the money for the previous month hasn't been taken yet. I was also told that the £11 discount was terminating this month and my new bill would be £21.50 for everything unlimited (currently at £10.50 a rise from £7.50 few months back, which was a rise from £6 originally).

I then asked another advisor to cancel my contract since you cannot put me to the double data package. She told me I have to give 30 days notice to cancel unless I convert the SIM to Pay As You Go in which case my contract will terminate immediately and I can move to another tariff. I told her to change my sim to Pay As You Go then. I was then able to sign up to this double data contract through Sales department. Now I have 14 days cooling down period in which I can leave and terminate the contract without giving 30 days notice for cancellation.

All this messing around took me two hours. Stay away from Virgin Media. They are not what they used to be. The reason is because Richard Branson sold "Virgin Media" to John Malone's "Liberty Global". The Retention team told me the new management has a different way of doing business and they are very strict about it. I told them that I think their policy is to actually lose customers instead of keeping them cos everyone is moving away from Virgin Media.

This was a nightmare to change for existing customer! I finally sorted it by calling there retentions line number - 0800 183 1150. It may be someone foreign again but say what your after and they will transfer to someone in UK. Sorted it within 30 seconds

i called them up told them my friend informed me about the offer and that i wanted the double data offer as well, got put to the sales team, all they told me was they needed to do a credit check?? ( no idea why since i been with VM mobile for 2 years now ) so now i'm on 30 day rolling contract, 1000 + 1000 minutes to 08 numbers, Unlimited Texts, 2GB Data for £8.

For people having issues in getting the deal cos its for new customers only just keep trying

:confused: OMG, that was like drawing teeth! Got through to the foreign call centre. Eventually got it changed over to the new tariff, but trying to understand each other was difficult. Why can't Virgin use UK call centres.

I tried the 0800 052 0422 number but was forwarded to an overseas call centre. To be fair the queue did say it would take up to 30 minutes to answer, and someone answered within 3 minutes. Anyway, I still have no luck changing to this double data tariff, I was on chat with someone online and they suggested to call one of these numbers:-

0800 064 3847
0800 054 3847

This is an absolute pain!!

Wow... it seems like their customer service has downgraded massively. They used to be really good but, like you, I too was passed between departments with half of the agents being poor at speaking English. YOu should try them again, and if your not getting anywhere ask to speak to a Manager. I'd even mention this thread and state how it is being given to other existing customers so why are you not eligible.

Just received a letter from Virgin saying that all discounts were coming to an end on my unlimited everything tariff, and the new tariff would be £21.50 (was paying £9.50 now, increased from £6 a couple of months back).

Called 0800 052 0422 and was able to switch to the £10 double data tariff easily.

After being told yesterday when I called that this was for existing customer upgrades taking a handsets, I called the 0800 052 0422 number this morning and got both existing 1gb SIMS changed to the £8 double data 30 day contracts no problem.

Ordered a 3rd SIM for my youngest daughter too via Quidco - Up to £10 cashback.

Just rang and did mine no problem (after almost 25 mins on hold) as soon as I asked. I moved from Unlimited everything for £16.50 to the 4GB for £10. I rarely used over 1GB anyway and it's only for a few months when I get a 4G phone and leave them so I might as well save the money.

Omg Chrisbenwalker! You're totally right! I spoke to Tesco and it ends on 3rd Sept. I'm jumping ship! Thank you so much for the heads up.

Sorry I checked yesterday with Customer Service Rep and say they couldn't double the data on top of 4GB. Only 2GB and 1GB contracts. :disappointed:

Just called to attempt to upgrade my 2 * 1gb, 30 day contract SIMO and was told that this is only for existing customers who want to take out a new phone with the upgrade.

Overseas call centre, no point arguing, they only repeat read what on the screen in front of them.

Regarding 0845 - went to The Gyle at lunchtime and friendly guy in Virgin shop confirmed you do get this + 0870 + 0800 + 0808

So Virgin are happy to jack up their prices with an eye-watering £3.49 increase in November for Virgin media users, yet are happy to still be using old 3G technology for their Mobile bundles....

Nice to see that money going towards another Island purchase for Branson to ride his bike around on....

As someone who has both Virgin media and Virgin mobile I plead with you DO NOT HAVE ANYTHING TO DO WITH VIRGIN!

3g only network, terrible speeds and bad reception. Whenever you ring to complain there's no problem in that area so you must be making it up..

avoid!

Thanks.
I rang and was told this deal is for new customers only.
I rang back and got passed between a couple of teams until someone agreed to change some of my numbers. They wouldn't do them all due to some kind of limit to the number of monthly credit checks. Told me to call back in a month to action my other numbers.
I rang retentions and they passed me to sales who passed me back to retentions who passed me back to sales who confirmed the last sales person had lied and none of my numbers had been updated to the new package.
I then got cut off by retentions.

Shocking

I just spoke to retentions and got two existing accounts moved to this once they switched me to sales.

I am an existing customer and I was paying £15 for 4GB. After a lot of complaining and speaking to about 6 different people in 3 departments, they offered to upgrade me to the 4GB for £10 double data package. I just threatened to cancel persistently and told them how bad their customer service is for not valuing their long-term members. Hang in there and you can get it.

They did offer to send me out a new sim card (as an added account to my billing) with the desired tariff and then I could port my existing number over to that one - This seemed like a tedious way of doing it IMHO so I just demanded they switch my tariff directly.

I hope that helps some existing customers. I don't like when companies do offers like this to attract new customers and forget the customers that have been lining their pockets for years.

I phoned 0800 052 0422 but as an existing VM mobile customer they wouldn't let me upgrade my existing sim only deals to this. They said new customers only.
What can I do?

To get to talk with the UK customer service faster, call 0345600789. That's the number I was given by the online help to get the offer despite being an existing customer (and I got it)

I upgraded my £10 2gb to the 4gb.. threatened to cancel my contract and they soon did it

Been with VM on phone for nearly 12 years. Always had fantastic customer service and reliable network. Even though it's EE.

3G doesn't bother me and my speeds are pretty decent. Most places have free WiFi these days.

Was about to vote hot and share on FB when i remembered how he lied about Mr Corbyn in order to discredit the man who would nationalise his railway franchise and stop him taking over our NHS.
Didn't vote cold though , that would be peevish.

sorry I meant 3gb of double 4g speed

3g Speed is my problem otherwise great deal.

seriously I don't know what it is these days but I use have really good 3g but it's real PAIN so after few months I HAD to go 4g.

got EE double 4g data 3gm and unlimited minutes and texts at £15.99

I told EE that someone on HotUKDeals got a better offer and they said not possible???

there is even a post for it...

maybe it's the double 4g speed because they said it's only offered on or above 3gb not on 2gb.

well with the 4g I get now is mega fast :smiley:

Keep trying

Isn't that only for a limited time for during the summer and finishes in September ?

I think it's "in one session" it applies it's not a cumulative for the month I don't beleive I've tethered 10gb on holiday and no restriction was applied.
Maybe it's just Virgin's way of reserving the right to incase people take the mick?

oh i know, but it does irritate me that people seem to want to believe this urban myth that the second you go one byte over the 3.5gb limit then they bring down the hammer.

Me either but that's what smallprint says

Again that is only temp.

Used the 0800 number, I,m an existing customer sorted both numbers on my account in minutes no issue :sunglasses:

Virgin Megia owner Liberty have stopped the over subsidy that used to get big discounted mobile plans subsidised by higher VM core products broadband/tv/line rental.

Core product costs are falling so the Virgin Mobile MVNO has to start breaking even as a minimum instead of high prices subsidising VMobile.



For customers it really is a win win IF you have core services, for mobile only well you will now be treated like the lepar you are lol

I had my Mrs signed up before this deal came about but her sim isn't live yet. I wonder if they'll still add on the extra data.

​Only works with new tariffs purchased after april or may

Whatever it says, the sales page states all 08 numbers and i bought mine two weeks ago and i called all the different 08 number combinations 0845, 0844, 0871, 0870 and they were all part of the inclusive 1000 minutes to 08 numbers.

Just changed my plan to this deal, despite being an existing customer on a very crap old tariff (i was paying 12£ for 1GB).
TO get it, I just phoned up the call centre on the "leaving us" service, told them I was considering leaving cause it was the only way to get a better deal :smile: the guy agreed with me that my deal was very old and poor, so he transferred me to another department (loyalty one, I think) and his colleague put me on the 10£ for 4GB without a blink.

So, for me, hot <3 ...and also heads up for the good customer service: the whole operation took me less than 5 minutes!

See post 95, you do it through add on, which gives double data for free as a promotion

Thanks, some helpfull information. Think I'll go for it. :smiley:

No 4G data

Login to your VM Mobile account
Choose Devices & Plans
Choose Add-ons

Choose your Add ons

Instructions about choosing add-ons

Please choose any Add Ons you want to include in your package from the list below.
Or you can remove existing ones by unchecking the relevant box.

Double Data: extra data applied monthly

Active period
N/A
One-off charge
FREE
Monthly payment
FREE

Excuse the rant...

I originally had 250 mins, unlimited texts and unlimited data for £10. Then it went up to £11.50 (but they kindly gave me 500 mins a month which I didn't ask for.) Then it went up again last month to £14.50 (£19.50 with £5 loyalty discount) and unlimited everything... which again I didn't ask for.

Decided to change to this new double data deal so I rang the 789 number and went through to billing dept, they said it was for new customers only but I could change it through the website. Tried the 'manage add ons' section and a few others but there was no option to change to double data on my account, only the normal offers or buy a new sim (much hassle).
Rang 789 again but chose the cancellations dept who then forwarded me to the sales team who eventually sorted out the £10 4gb deal after much persuasion.

I was also offered a second sim on the same deal for a family member.

So... 40 minutes later, job done. :man:

My current 30 day rolling, sim only, with Tesco

Virgin upped my bill from £5 to £8 a few months ago, and now again to £18..
That's good, as it lead me to find the Three £9 a month sim, which comes with £50 Amazon voucher and £25 referral voucher.. Effective cost will be < £3 a month, which is less than I was happy paying Virgin before they ended the loyalty discount!

Although the Three sim is 12 months and not monthly, if you're willing to commit for a year the £50 Amazon and £25 referral credit make it £5 a month cheaper than this deal....

Virgin has the worst customer support. Advice would be stay away from them

Shame I only get 4g coverage and can't get 3G for some reason

My 30day SIMO unlimited everything (mins, txt, data, 08xx) recently increased to £10pm from £7pm, however my use of that VM arrangement is effectively "light" due to having access to other arrangements with other providers.
It would appear that you may not fall within VMs current preferred demographic. You have the option to take your business eleswhere if you are not happy. I shall be moving away from VM soon for that very reason; I have no ill-feeling: the deal was acceptable whilst it was available, now it is not acceptable at the amended terms. There are times that an extended contract can work in the favour of the customer. Obtaining an extended commitment to my earlier acceptable deal would have worked for me.

I started off with Virgin Mobile at £5/month for 1200 minuted + 1GB data 3 years ago. I posted the deal here:

http://www.hotukdeals.com/deals/virgin-mobile-essential-sim-only-1200min-unlimited-text-1gb-data-5-00-month-down-1591048

After a year I moved to VIP Essential package with everything unlimited for £6/month. It was originally £17 but I was still getting £11 loyalty discount.

At the start of 2016 (8 months ago), there was a price increase and my bill went up to £7.50. And now couple months ago there was another price increase of £3 taking my bill to £10.50.

Naturally, I rang up to cancel my contract. The guy on phone told me that Virgin Mobile are scrapping all discounts and that the management is very strict on this issue. He told me soon everyone with special discounts will be forced to pay the full price or transfer to alternative tariff. He also told me that they stopped giving out unlimited data and anyone who is already on it will be forced to come off it by either being put on a tariff with the highest data allowance or by given a choice to change to an alternative tariff. He said virgin media can't cope with it economically.

I got a PAC code and was looking for alternative network providers. I am still on virgin mobile with everything unlimited for £10.50 though.

I am a low user for both minutes and data and so thinking of moving down anyway to the limited offer at £8 with 1000 mins and 2GB data.

... Or I'm still shopping around for better offer for 2GB data.

Good tariff if you're travelling in the EU. Free to receive calls, a penny to send a text to ANY European number and 4p to make a call. Bargain!

I used to be on £5pm for 250 mins. unlmtd text and data! got a letter saying its increasing by £3 to £8 and it get unlimited mins... so unlimited everything for £8

I was on unlimited everything for £15 a month, then in June they said they were putting the price up to £18 for unlimited everything, which I didn't mind.
2 weeks ago I received a letter saying unlimited data was no longer economical, they were therefore dropping me to 1gb of data for £18. For every day I go over the 1gb of data, I would be charged £2 per day.
My son is autistic and could eat through 1gb of data in 2 days, so if I were to be charged £2 per day for the 29 remaining days, it would end up costing me £76 per month.
I was furious so I rang up, they said they no longer do unlimited data and their biggest plan is now 20gb for £25, so I cancelled.
My question is are they still doing unlimited data and are just cutting me off because I used too much? I would be interested in knowing if any of you are able to get unlimited data?
Also how on earth do they think it's ok to drop me from unlimited data to 1gb and charge me the same price? I've been a loyal customer for 20 years, having their phone, TV, broadband and mobile, but not anymore. I'm jumping ship!!! :disappointed:

anyone know if this is for there data only sims deals too?

I think you were trying to clarify the point but in the end you still left a strain of doubt. Its not just the 0844 and 0871 numbers that are free, its all 08 numbers 084, 087 as well as the free phone numbers as with all networks now.

That app 'smartcall' was discontinued quite a long time ago.
It was crap every time I tried to use it so I'm not too bothered.

Having the same issue - no options listed. I think the problem is I am not on a current tariff.

I am on the £12 tariff with unlimited x-net minutes, unlimited 08 calls (all 08 numbers), unlimited texts and 2GB data. I can't see the upgrade option when I log into my account.

Thanks OP already with virgin logged on line to my account picked plan/devices tab and added promotional 2 gb data for free looked at virgin app on my phone to look at balance and it says inclusive web= 2gb and promotional web= 2gb. Also for info I was with 3 mobile and could never get reception,calls, text indoors but never had any bother with virgin and data speed good for me.

Also for anyone wondering, these are HSPDA+ speeds i get on average..

I've been on Virgin's unlimited everything plan since last october and i've never been restricted

http://prnt.sc/cc9sgm
http://imgur.com/ceGB0CI

Never really had any issues with VM Mobile speeds on 3G

I use between 300mb-500mb per month, light user :stuck_out_tongue:

Slightly off topic but if you guys get free minutes to 0870 numbers (I do) on your Virgin mobile and you make International calls then try http://www.makefreecalls.co.uk. I have been using them for almost a year and can't fault them.

Thought they were both promotions for a limited time? as far as I am aware only Three permanently allows EU roaming for free. If thats what you want in mobile then Three is your best bet.

Manged to change two of my accounts online, but one of them is already on a 2GB data tariff and wont give me the option for double data, rang CS and they are useless, will ring retentions tomorrow.

Please anyone explain to me, I try to buy this deal but they charge extra £2.50 for paper bill, so every month charges £12.50. No £10 pound. Tell me if I am wrong...thanks

Just to let existing customers know that if you manage your mobile account online you can request the double data allowance yourself, my tariff has been increased from 1GB to 2GB immediately, no need to phone anyone - hassle free.
(Under Plan & Device tab, then click Manage add-ons and click on double data allowance)

Calls to service numbers: The way you’re charged for calling numbers beginning 084, 087, 118 and 09 has changed. The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you’re phoning set the service charge. Your access charge for these numbers will be shown on your bill and is currently 36p per minute for Pay As You Go and 45p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling. If any of these numbers are included in your bundle you will not be charged the access or service charge.

Tesco, Vodafone?

Virgin don't let you use your allowance within the EU. I just called and asked. Dealer breaker for me :disappointed:

Also can confirm that you can get this as an existing customer although you do have to be 'eligible' apparently. Was as easy as speaking to someone over the phone. Does anyone know when the 'promotion' ends? The member of staff I spoke to didn't know but confirmed that you go back to your pre-existing data allowance when it does end. (For example I'll go back down to 2GB a month from 4GB when the promotion ends; no price increase, no loss of minutes/texts and no loss of data. You basically return back to normal)

SmartCall

http://www.techradar.com/news/internet/virgin-media-admits-defeat-as-it-hangs-up-on-smartcall-and-cloud-services-1317081

What is the app called?

It's not included, i'd ring up and check again

Calls to 08 (incl. 0870 and 070) numbers not included in monthly allowance (other than those included in the unlimited 08 tariff ) and cost up to 41p and £2.50 a minute respectively in the UK (see our tariffs for details). Pay Monthly service terms apply.

http://store.virginmedia.com/virgin-media-mobile/pay-monthly/tariffs.html click general mobile

Good website for checking for alternative numbers for future reference

http://www.saynoto0870.com/

I made the guy slow down and he said 0845 as I wrote it down

Obviously best to have it in writing but I have it on a recorded phone call so won't expect to have to pay for 0845, or they will be refunding me!

[This is important to me as when my car was damaged in a carpark and Iphoned Direct Line I was gubbed over £30 for that call to 0845]

Anyone on the fence about the 3G it's honestly not that bad, never had any issues really

1000kB/s-1500kB/s or 8mb/s-12mb/s

I loved that! They scrapped it - GONE/ HISTORY!

Comment

Yeah thats what i was thinking..
It says 0800 is included, but not 0845

I have 3 sim only contracts with Virgin and they are great for the amount I pay. I'm paying less for 3 contracts than what I used to pay for one on T-Mobile and the coverage is fine, plus I get free calls to and from home as the landline is also with Virgin. Thumbs up from me, have some heat!

Don't think they are

Website says they're chargeable too

Would of liked double data too, can't complain though, never really had a issue, 5 a month for unlimited minutes texts and 1gb of data

Hi, can you tell me how you did it? I tried changing my tariff online from virginmobile account but it doesn't show me new promotional tariffs.

aaarrghhhh, dont know what to do, suck it up and stick to the price increase to £18 for unlimited everything, OR downgrade to this deal.....as geoffrey boycott would say, decisions decisions!!

All 08 numbers are included :smiley:

My virgin media Internet was out of service for about 3 weeks. I used up my 250mb allowance on virgin mobile . After that they charge £2 a day unlimited allowance if you want it . I was desperate and gave it 5-6 tries.I was only able to use 600 - 700 mb in total including my 250mb allowance limit . I have seen 3G Vodaphone mobile connection clock 18mb download speed for PS4. 3G connection is amazing if it works. With virgin you will probably get G If lucky 2G I think. I'm With Life now £6 for 1.5 GB and free from virgin £5 for 250mb .

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Can anyone else confirm this please

That 0845 numbers are included

Thank you

Thanks!

Still 3gb limit & then restricted to 30kb/sec

I have voicemail on virgin and my speed is fine I've seen 15mbs

Success

Rang 0800 052 0422 and after being put through to two different people who couldn't help me I got put through to a UK based person. All done without a problem in a matter of a couple of minutes.

I too have had for new customers only. Really cross. Been with them for over a decade and now considering leaving. Was about to add my son and daughter to account as well. So 3 customers lost. Great customer service. Not.

AVOID! Virgin change your priceplan without sufficient notice. I had two contracts, got told they are improving services prices going up by 3.50, then got a letter one month later prices were increasing by extra £10.00

Beware - Virgin are like Vodafone when it comes to data.

Go over your data, and you face automatic excess usage charges.

All other networks don't do this, they cap your data. Virgin and Vodafone (as well as Talk Mobile) seem to think it's OK for their customers to run up massive data bills.

This looks sweet!

Heat added :smile::smile::smile:

Iv just done mine. Im a existing customer. Try again. It doesn't state anywhere on website its for new customers

didn't know virgin were even still going but good price

​Three don't use O2, they use EE.

Thanks.

says in line with RRP when I got the sales patter

It was going to be 3rd September so this is very timely!

Guy told me 2500 mins to 01/02.03 + 2500 mins to 0800/0845/0870 + one other I can't remember.

Happy days

Mmmm, this or stick with GiffGaff... Does anyone know if there are any bundle deals going - I guess I'll need to give them a call...

​Fantastic. Never heard that before.

this is about virgin 3g data,it is very very bad ,when i started using 3network data ,i supersized how fast it is, and , no voice mail option,and if you are on the phone ,no one can reach you,

Do Virgin Mobile hike prices? Will the monthly fee likely rise?

cold, i had virgin mobile vip plus £19 a month i canceled it couple months ago now i am with 3 network allyoucanit £23 pound a month, no call hold and it is so slow 3g data, you hardly can get access , it is utter rubbish ,if it is free i would say no to get virgin contract,

21mbs maximum I've seen 15mbs on my Virgin SIM

It's not just 3g it's really slow "3g" I've compared 3g on an ee sim and virgin sim before and the difference is staggering

I've had 2 sims with Virgin for many years, both on £5/month which was increased to £8/month a few months ago which I was happy to continue with. Now got a letter saying they're going up to £18/month each..

So glad they did, as that prompted me to check the other deals... I found Three will give me 2GB of 4G for £9 per month, total £108 over 12 months. But there is a £50 Amazon bonus on signup, and a further £25 as a friend referred me... So total Amazon credit received will be £75... Net it's £2.75 per month, cheaper than my original Virgin deal and I'll get 4G too!
No need to beg Virgin - The £50 Amazon bonus from three continues until tomorrow and they have plenty of deals if the coverage is suitable in your area.

If you do wanna get this and keep your number there is a fairly easy way to do it if you're out of contract. Transfer your number to a Pay as you go sim (e.g O2) with your PAC code from Virgin, get your PAC code from O2 PAYG and transfer to your new Virgin deal. Can be done in a couple of days. :smiley:

Does your username mean you're a Welsh Criminal that's into cross dressing? "Bad Boyo Frock?"

how long will the double data last for?

Great deal here too. I was on £12 deal with 2gb data before with them. Had no issues switching to this just now on a call. Thanks OP.

Still on £8.21 pm unlimited everything on 2 phones. Speed never an issue streaming sport, iPlayer etc Never had a warning, using up to 6GB a month, Inc tethering so kids can catch Pokémon

Great deal for me - I've gone from a £12 package with 2gb of data to the £10 one with 4gb of data!

and you don't need to be a virgin media customer!

you don't need to be a new customer i just did it and I'm on the 8.00 package and just upgraded from 1GB to the 2GB on the phone with them :smile:

took a line out few days ago and managed to change it online to this £10 tariff with 2gb free data.

Yes it did, I just said I would like to cancel existing sim only deals in my family to take out the double data offer

Thanks OP for this, just upgraded two Virgin SIMO accounts to the new bigger data tariff :smiley:

I've been a Virgin customer for years, but recently they've been very sneaky with their price rises.
I had a SIM only for £5pm, 100 mins, 1000 texts and Unlimited data, with no end date. A few months ago i received a letter saying they were increasing the price to £6.50, but also giving me unlimited data, texts and mins! Then last month they sent a letter saying they were increasing my tariff to £19.50?!?!
They've also done something similar to our TV package, saying we can have a second Tivo box for £1.26pm. Only it wouldn't allow me to order online even though it was an internet offer. So i phoned them and they said they'd only charge me the £1.26pm......but oh no, on my latest bill it's full price!!! Grrrrrrrr to VM!!!!

Was tempted but just read it's 3g only.
I can't remember the days before 4G..
Absolute Cavemen.

thanks OP! I had called to cancel a couple of weeks ago when I got notification of my £10 discount being removed. I spent about 90 mins on the phone but they have cancelled my cancelation and given me the £10 4gb deal on my account without being disconnected. I was on the 30 day sim so options were to cancel and then call for a deal or get a new sim on the deal, cancel the old one, but lose the number unless I transferred the old to another non virgin sim then transferred from that sim to the new virgin sim. the customer service was atrocious. I just persisted and if someone said they couldn't do it (they didn't say they/we couldn't do it so I just asked who) I asked for the line manager. took note of names. they annoyed me again as they did the last time I called. I only wanted £10 for 3gb which they couldn't do when I cancelled after being unhappy about going from £6.50 to £16.50. I'm still paying a bit more than I used to and don't need the minutes but can't seem to find much of a better deal. for some reason ID mobile rejected my details today, as I was about to swap to them till I saw this deal

Did it sound like it was from a UK call centre?

I was with them for 2 years, the 3g they provide is horrid, and im based in central london.

I need another sim on 2.10.2016 and so was thinking of getting the life mobile one, but for an extra pound (after tcb) i can get 08 calls and an extra 1/2 megabyte of data. Ummmm...tempted. This offer runs out 5 september stated on their website.

0800 052 0422, I called from my landline, the guy I spoke to was great, he didn't even question it.

I made the same mistake when i ordered my sim two weeks ago and got the same message that you got. I went back and started again where i clicked the no button before ordering and it went through fine then.

How do existing customers get this?

I am an existing customer and changed all numbers in my household from 1gb to 2gb with no problems at all, happy days:D

​You are correct, I didn't try it that way. I apologise.

Virgin Media customers only.

​When I select the £10 option, when you select the SIM size, it says if you continue you are confirming you are a virgin media customer, if you are not pkease select the standard option.

I just tried to ring to move over to 2GB for £8, first, they couldn't cancel my sim-only upgrade that is due in 2 weeks time, secondly they hit me with the same only for new customer non-sense! Their customer service went rapidly down hill.

You can click "No I don't" to the question: Do you have Virgin Media broadband, TV or home phone in your household?

More for your money with Talkmobile if like Virgin you are happy on 3G.

Just speed tested my Talkmobile, 7.8MB down and 1.2MB up.

Voted cold VM are a nightmare when the sh*t hits the fan...

I am a Virgin Media and multiple Virgin Mobile account. It does not state on the page you need to be a Virgin Media customer!!

when does that kick in from mate for you? mines from November. Ive got two sims going up to £18, but may get a cheaper deal for the OH as she doesn't use that much data anyway. I don't think she's gone over 2gb in each of the last 6 months.

If you sign up get clarity on the free 080 numbers, in the small print it says these could be charged out of plan charges or maybe in, its not clear to me.
"Calls to service numbers: The way you’re charged for calling numbers beginning 084, 087, 118 and 09 has changed. The cost of calling these numbers will be formed of a combined access and service charge: we set the access charge and the company you’re phoning set the service charge. Your access charge for these numbers will be shown on your bill and is currently 36p per minute for Pay As You Go and 45p per minute for Pay Monthly. The service charge will be advertised by the company that you are calling. If any of these numbers are included in your bundle you will not be charged the access or service charge."

£27 discounted to £6.60 so, a rise of £21.40 a month!!

Virgin mobile offer virgin media broadband customer for £5/month (2gb data) on the first 6 month. Can i request 4gb data too?

In 10 years and 3 SIMO tariffs never had one day of trouble hot from me!
Although pricing is a bit erratic I have 3 x unlimited everything contract for £15 each, however that tariff is charged at anything upto £30!

And with VM it's not if it goes wrong it's when.
I had the unlimited minutes tariff and after a few hours of calls it cut me off and kept saying I had no credit, on a SIM only contract?

Customer services explained after 3 advisors and 50 minutes on the phone to them that it was that I had used all of my 'virtual credit', they reset it and explained every time it happens just call and ask for a virtual credit reset.

More hassle than it's worth.

Smashing!

I just done mines got 4gb instead of 2gb i am on virgin sim only

Not bad if 3G is okay for you.

Icing on the cake is the additional free minutes to call 08 numbers that can be put to good use :wink:

What kind of 3G speeds do people get on Virgin?

I remember reading some of the MVNO cap the data speeds... I have no issues with 3G, as long as decent-ish speed, get anything from 7-15MB speeds on T-Mobile and similar speeds on my work Three phone when outside of 4G areas. Both are perfectly acceptable for streaming music on Deezer and watching YouTube Videos.

Thanks OP just ordered

​cancel contract and resign up then port ur number away and back probably all in and hour to do it all over a few days.. if it's worth it to you..

Tried to get my current £8 package upgraded to 2GB but they said it was only for new customers :disappointed: Nice deal if you're a new customer who doesn't mind 3G though.

Thanks. Gonna sign the other half up for the £10 a month one. If I wasn't still on the Vodaphone deal with free Netflix I'd do this.

offer valid util 5th sept.

3g only

^^ 3G

are virgin still 3g or have they moved to 4G?

Looks decent!