I've think I've seen it all now so how about a bit of a buyer's guide in this hideously overcrowded market:

Brand New (Item will be brand new)
Mint Condition (Item may be opened)
Nearly Mint (Item may be opened and may or may not have slight marks on it but not enough marks to mark it down to the next mark)
Almost Nearly Mint (Item will be opened and may or may not have slight marks but slightly more than the slight marks that the other slight marked marks)
Perfect (Item will have been opened and may or may not have other marks in a marked way that marks it below the other mark for marks remarked upon in the previous marked marks)
Almost Perfect (I'm getting mark fatigue now)
Nearly Almost Perfect (Almost up to the almost perfect)
Nearly Perfect (Somewhere between perfect and marks and some perfectly acceptable marks marked above the previous mark)
Like New (like new - except you're still kidding yourself because someone's opened it)
Almost Like New (almost like new but you can take another 15p off okay? G'wan okay 17p But postage will now not be free)
Nearly Almost Like New (Getting so close you can almost squint and not see the scuff marks)
Not Like New (Like New...except not because it isn't even though the other ones still aren't but they are at least a bit more like it)
Almost Not Like New (This is too confusing to conceptualise)

Those are the top tiers.....if I regain the will to live I will educate the masses as to the lower end grades in the next life.

Hope this helps.

A serious warning for those taking out this contract to pay the device plan off and keep the phone. O2 puts two credit entry into your credit file as if you have taken out two loans at the same time which hits your credit rating. In my case they never closed the airtime account and it stayed on my credit file as a default even though o2 NEVER sent me a bill or any notices. And when I applied for a mortgage I got rejected! In other deals that have been posted a lot of people put this warning up and I ignored it thinking there's something they must have done wrong. I would stay clear of any o2 refresh deals if I were u.

What is this deal?! It isn't from Amazon...i cannot compute.

Can't see £11 phone tariff, is it expired? I can only see £16 one

In before "No iPhone is even nearly perfect".

Got it, thanks

Click on 'show more' and the extra tariffs are shown. Let me know if you still can't view.

Hot op

What is this deal?! It isn't from Amazon...i cannot compute.

Does that iPhone SE £289.99 unlocked contract refresh loophole still work

decent

Also for anyone with Unidays http://www.o2.co.uk/studentoffer?=cm_mmc=affiliate-_-122965-_-blank-_-blank&country=GB 20% off and free railcard

excellent find...

Confused.com.....

But you're locked into a 24 month service plan at £30 per month? albeit a good allowance. However, not ideal if trying to get a cheap total monthly cost and data allowance don't factor high in requirements?

Is this offer still there? looks like its gone to £16 from £11?

lol i need to go specsavers! thanks

If only there was a deal this good on the 64gb! Be wary that 16gb just isn't enough for most users unless you want to be constantly deleting apps etc.

I've upgraded my 5S to iOS 10 and performance has taken a huge hit so need to upgrade unfortunately

Thanks OP ordered one

Crazy times. I've seen a C4 cactus deal and an iPhone deal go hot in the same day.​

So confused. This tariff is £30 a month on o2 refresh, all last month O2 had this same tariff SIM ONLY for £20 a month. So in terms of value technically this is £120 more than having last months sim only deal i.e making the handset really cost you £423.99. Yes i know the deal has changed now but still, am i missing something.

hi can someone explain how this works please.o2 is a useless signal in my house.can I get this deal, get phone unlocked, pay off the contract and transfer my EE sim card in,..please help

is this coming with box and accessories or just the phone and usb

yes, all you have to do is place the order, wait for the handset to come (tomorrow if ordered by 11pm today) call o2 to cancel the airtime pay off the handset cost

Just comes with the phone and a charging cable and pin in a unmarked white box

Two questions if anybody can answer. Can you unlock this straight away on receipt? If you cancel the airtime and just keep the phone do you have to pay in full? Or can you keep paying for the phone monthly for the next two years?

Great deal, think it'll get cheaper when the iPhone 7 is released?

The grade A 5S I got from O2 was pretty much brand new.

I don't use a mobile phone, because I will be a billionaire one day.

yes @piggy74 - you get the phone, make a call on it, complete the online unlock form. That takes 24-48 hours, you call up and pay off the balance of the phone contract and you can then use whatever sim you want

If you cancel the airtime, do you have to pay the balance of the phone in full?

too much money for a 16gb phone, sorry but a 16gb £300 phone is just cancer

A serious warning for those taking out this contract to pay the device plan off and keep the phone. O2 puts two credit entry into your credit file as if you have taken out two loans at the same time which hits your credit rating. In my case they never closed the airtime account and it stayed on my credit file as a default even though o2 NEVER sent me a bill or any notices. And when I applied for a mortgage I got rejected! In other deals that have been posted a lot of people put this warning up and I ignored it thinking there's something they must have done wrong. I would stay clear of any o2 refresh deals if I were u.

​yes you have to pay off the phone in full. In the past I've taken out a 0% (balance transfer) credit card to replicate what you'd have paid monthly to o2.

Do you mean you can't cancel the airtime unless paid off in full?

Ok so let's get this crystal clear I do the plan pay the £39.99 up front cost get the phone then ask for it to be unlocked on line wait a couple of days then cancel the airtime pay off the remainder is that £303.99 minus the upfront cost of £39.99 then keep the phone ? Thanks

​when you pay off the balance of the phone contract you're under no obligation to continue with the airtime element. O2 will of course encourage you to do so but given its so expensive compared to a sim-only equivalent you can cancel at same time. My advice - cancel the DD tho - O2 have got a habit of messing up the final bill.

​you've got it. £39.99 upfront then balance (24×11) after unlocking.

You're running the second beta at best, performance is rubbish on all devices and will likely be for another release or two


But if you need to use that as an excuse to get a new shiny then have it :smiley:

Yes, my query was not re the airtime. It was can you stop the airtime and just continue paying £11 a month for the next 2 years?

​alas no - to stop the airtime you need to pay off the balance of the phone contract.

How can this comes £303. can some one exsplain me about this deal

£11 x 24 months equals £264. Plus £ 39.99 equals £303

Some of the tariffs I'm seeing have no upfront contract, only saying the phone is £11 per month. Am I doing something stupid, or have I found a saving of £39.99?

how much for a 64gb version?

Ordered - good spot, OP, thank you

​424

How do you know the O2 refresh was the exact reason your mortgage was denied?

does the same method work with all the O2 refresh phones? or can you only do it for used phones?

I have now 12 months sim only contract but when I upgraded to 30 day contract a can cancel after 30day ??

Can someone confirm if these phones are unlocked?

Sorry to hear that. Such a shame.

These **** utility companies shouldnt be allowed to do searches for f'in £20 bills. They are always taking monthly bill upfront anyway...all they need to do is block the account after spending £20 if they are worried about their damn £2-£3, instead of blackmarking peoples credit scores...

@shearski yes the process is for all O2 refresh plans, hence why they're so many of them posted on this site. I've purchased mostly refurbs and the condition of the phones are always top notch

@denisedoris in my experience they'll be locked to O2, however the unlock process (mentioned somewhere in the thread) is very simple. At worst, you may end up paying for a couple of days airtime whilst you wait the unlock
confirmation

@bezed24 sorry I don't understand the question - it's a bit early for me.

Can I

cancel on the day of delivery and unlock later for free

Hi, thanks for this deal! I just checked with O2 and all you say is correct but just to let people know, I was told that you have to pay £15 to unlock the phone.

20% off on Airtime plan but not on device plan

O2 will unlock the phone for free. I have done it before.

I would suggest to unlock and then cancel the contract

Thanks but how did they do that for you as the lady stated to me that it would be £15

AVOID THIS 'DEAL' AT ALL COSTS!!!
I bought one three months ago, paid off the phone and cancelled the airtime contract. I was told this was all fine.
A month later I got charged an extra £200!
I have had several long phone conversations with them. Every time I get told it's a mistake and will be rectified. Last time I even spoke to a senior manager who promised it would be sorted out.
Now they have blocked my phone.

Be warned!!

It is now changed to 16£ instead of 11£?

Edit: For 64GB...

Go through this Your text here

The lady might have thought that you're on a PAYG customer.

Great deal OP, thanks for sharing.

I got a Iphone SE a couple of months back on refresh thanks to this site. Very simple indeed. Bought phone online as described. Delivered the next day, used it for 2 days (as advised in the deal). Called up 02 and cancelled contract and paid off the device. Was told the amount I would be billed which was a couple of pounds. Received unlock code 3 days later. Very simple and cost effective way to buy a phone.

Ok thanks!

can't see it anymore, is it expired?

So I understand how it all works, the airtime isn't rolling into 24month thing? That is just month by month whether you want it or not. So by cancelling the airtime you aren't charged for anything?

Mine was delivered this morning at 10am (ordered around 9PM last night) have to get back home to check it

Anytime a Refresh deal like this is posted there is someone who had a bad experience going through the cancellation process. Usually it's user error. Done three of these previously without any problem.

I'm getting £404

£16 x 24 plus £19.99 upfront

Need to select 16gb

Need to select 16gb phone

He was responding to a question of 'How much for the 64gb?'

I've done this a couple of times, followed exactly the same procedure. First time everything went fine, second one they charged me the full costs of the airtime plan the next month. I got it refunded pretty quickly but it is absolutely not user error, it is a O2 ****-up, as evidenced by the fact they also agreed to refund any charges accrued as a result of their mistake.

Don't do it, I did the refresh deal for the 5s and had nothing but trouble. Eventually got charged £200 pound after think I'd cancelled everything correctly. Literally only got the money back yesterday after about 2 months. Terrible company to deal with.

No error on my part, called up the day I got it to pay off the phone and cancel the airtime agreement. 1 month later I get a bill for a months airtime, call up only to be told it hadn't been cancelled. Asked for them to do it again for me only to get another bill the month after! Eventually got through to someone who cancelled it for me but then got a "00 pound early termination charge! Contacted them again to dispute this and they arranged a refund which took 10 days. Advice from me would be deal with them over the phone and not on live chat.

As I may mentioned in a previous comment, the safety first option is to cancel the Direct Debit with your bank once you have called up and paid out the balance of the phone contract. That way, if O2 do mistakenly try and bill you for the remaining cost of the airtime plan (and unfortunately they are prone to) then it's simply a phone call to get this corrected. As opposed to then having to wait for them to refund the money collected in error.

16gb not nearly enough specially for IOS10 due this autumn.

Do O2 let you do these deals more than once? I bought the 5s refurb a couple of months ago. It hit my credit score a bit though it is starting to recover.

iOS 10 may be better than iOS 9 on 16GB devices
https://www.yahoo.com/tech/ios-10-16gb-iphones-great-again-221538272.html

agreed
not user error.
Their systems are not equipped to deal with their own tarriffs so often charge full price after you cancel.

thanks OP
This helped clear things up for me:

How much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?
With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan.

There’s no termination charge for ending your Airtime Plan once you’ve settled your Phone Plan.

As Op states can you just cancel the direct debit

Hi because it had put 4 late payments in my file, the Bank will tell you why they are not progressing your mortgage. I finally got o2 to sort it out in the end and my mortgage progressed, but it was a lot of hassle. Some of their agents don't know you are not liable for the airtime charge when you pay your device plan. Even their system is not set up for o2 refresh and will always, I repeat always create an airtime bill. If you are lucky and you get an experienced agent, they will apply negative airtime charges to the bill which settles it. But as we know you have to be extremely lucky to get those agents. I don't think an O2 refresh deal is ever worth it. Stay away you have been WARNED!

This is a terrible advice, don't, I repeat don't cancel your DD, if O2 charges you get them to refund it so the accounting at their end is done properly.
In my case, they took the full airtime charge out of my account and when I call they asked me to cancel my DD and tell my bank to revoke the DD for the airtime charge. What I didn't realise was that the agent did not do any accounting at their end to correct the incorrect bill, he suppressed any correspondence coming out to me and, for the next 4 months o2 put late payments of the airtime bill in my credit file. I went from being a 10/10 in my credit rating to being a 1/10. stay away from this deal!!!

I wouldn't say it's terrible advice but given your unfortunate experience with O2 I can understand why you might have reached that very conclusion. The one thing we're all agreeing on is that it's entirely possible that O2 will bill you in error for the remaining airtime contract. So to cover off the various good points people have made:-
1. When you contact O2 to pay off the phone balance, do so via phone as opposed to live chat (if you've ever used live chat you'll know why)
2. When speaking to O2, make absolutely clear that you wish to finish the airtime contract. Maybe even ask them to put it in writing to you.
3. Cancel your Direct Debit. If the worst happens, you're making another call to O2, not waiting a couple of weeks for them to refund.
4. If you're feeling neurotic about Point 3, contact O2 again via live chat/phone after cancelling the DD and ask them to confirm (again) the airtime contract has been cancelled.

p.s. I've got seven phones via O2 refresh and apart from the first time when they did collect £600 in error from my account, it's all gone swimmingly each time. You do just need to be aware that not everyone within O2 understands how their own refresh scheme works!

Oh that's unfortunate. Apple have definitely not intended for that to happen. Buy another iPhone anyway. That'll solve everything.

Planned obsolescence at it's finest.

Will they not take the first £30 airtime contact payment?

Just as a word of warning to anyone doing this, having used the SE deal myself, it is very easy to complete the deal but there are a few things to be aware of when valuing the saving against the non financial costs:

1. They make cancelling about as difficult as it can be. I called up the following day, stating that I had no intention of continuing as I only wanted to purchase the phone, only to face a barrage of questioning from a number of teams I was transferred between before finally being able to get it cancelled (unlocking was straight forward and completed on the same call).

2. They insist that due to billing procedures, you are charged 1 month full contract charge (inc. airtime) that you can subsequently reclaim using the standard reclaim process they have set up, so you're temporarily out of pocket for this.

3. They didn't state on the phone but you are responsible for cancelling the direct debit set up for payment. I found out the hard way when I received a £600+ charge from O2 for 'early cancellation', only to be told by O2 that I had to consult my bank to raise a claim and that this would then take 10 days to refund as the charge shouldn't have been taken. Apparently I should have been advised that the DD needed to be cancelled, they forgot to mention this when I asked whether there was anything further to do.

So, its a great deal, just a fair bit of potential hassle on the horizon!

Great phone only fault is 16gb storage

I've think I've seen it all now so how about a bit of a buyer's guide in this hideously overcrowded market:

Brand New (Item will be brand new)
Mint Condition (Item may be opened)
Nearly Mint (Item may be opened and may or may not have slight marks on it but not enough marks to mark it down to the next mark)
Almost Nearly Mint (Item will be opened and may or may not have slight marks but slightly more than the slight marks that the other slight marked marks)
Perfect (Item will have been opened and may or may not have other marks in a marked way that marks it below the other mark for marks remarked upon in the previous marked marks)
Almost Perfect (I'm getting mark fatigue now)
Nearly Almost Perfect (Almost up to the almost perfect)
Nearly Perfect (Somewhere between perfect and marks and some perfectly acceptable marks marked above the previous mark)
Like New (like new - except you're still kidding yourself because someone's opened it)
Almost Like New (almost like new but you can take another 15p off okay? G'wan okay 17p But postage will now not be free)
Nearly Almost Like New (Getting so close you can almost squint and not see the scuff marks)
Not Like New (Like New...except not because it isn't even though the other ones still aren't but they are at least a bit more like it)
Almost Not Like New (This is too confusing to conceptualise)

Those are the top tiers.....if I regain the will to live I will educate the masses as to the lower end grades in the next life.

Hope this helps.

:confused: What prompted that rant?!

Is it a rant? Nah....Apple wasn't even mentioned!

Ummm...they are often given you phones costing upwards of £600 - which are highly desirable and easy to sell. They surely have a right to protect their business from fraud?!

Slighlty off topic , but does anyone know if I were to order an Iphone 5S refurb from the PAYG section , would it be unlocked? Or at least be locked to the first sim that is inserted?

Thanks

16 gig is just not enough.:neutral_face:

Over £300 for a 16gb mobilephone with no extended memory support ???

Ohhhh sorry, its an IPHONE not a mobilephone...

I have been through this process twice recently to get a couple of iphones. The phones themselves are in great condition but the process with O2 is very frustrating and like others have said you are likely to encounter barriers and ultimately either get billed in error for the remaining airtime or worse still actually have it taken out your account in error. I had both even though they assured me this wouldn't happen.

My advice is to make sure you speak to the UK call centre rather than use the live chat. They did sort it out in the end after numerous calls. Not worth it in my opinion.

Hi
Yes I've just received 1 today payg the perfect like new option and yes put my ee sim in, fired it up and it works fine (don't know if it locked to ee but at least it works)

Awesome , cheers buddy :smiley:

Then it would have made sense to continue with current minimum 16GB format but guess what IP7 will have min 32GB with IOS10 have optimized storage. Time will tell.
http://appleinsider.com/articles/16/07/09/this-week-on-ai-no-more-16gb-iphones-ios-10-macos-sierra-betas-more

Do you know what me ole beauty, I have owned Samsung Galaxies, Lumia's, Xperia's. They've all had external storage support - and they have all performed poorly whenever I've used it.

I'm now using an iPhone 4S with 16GB of storage. I have iPlayer video and radio things downloaded, podcasts downloaded, Here and Google maps downloaded, plenty of apps installed....and still have 6GB's of space for other things

Yes, of course more internal storage is better. But for simplicity and coherence, nothing beats the iPhone. & for those of us that do not have a need for the extra space, an iPhone with 16GB of storage will perform just as well as one with 64GB's.

Different strokes for different folks.

Can you choose the colour?

Looks like it. Just press the little colour icon box next to where it has the box denoting storage capacity. Looks like there are the 4 colour options available

I don't know mate what you are on about with this long speeech,
I said already its an IPHONE...

What else you want, no I'm not paying it for you sorry. :smiley:

Tempted, but then thought. Naaaaaaaaaaa my out of contract perfectly working G3 does a grand job :smiley:

You insinuated that because a phone has 16GB storage, it is somehow not a proper phone.

I was explaining to you why that's a really silly stance to take.

Not my fault that you can't comprehend things.

My iPhone 5S screen shattered few days ago. Should I replace the screen or buy this?
Just to clarify, I am perfectly happy with 5S speed etc.

Not sure which is more crap, 16GB or o2 refresh.

That s a fair point but not at the cost of mortgages to people...soft searches or other ways which they really should to figure out...
One i a thousand or one in a hundred we keep seeing this sort of companies causing loads of trouble to people. Putting marks for nothing, reducing scores significantly for bloody broadband contracts...Not affected myself yet but even the idea of it irritates me.

Good deal. 16GB just cant cut it for me but for someone who doesn't care it's a good deal.

I cant seem to find the £41p/m tarrif. Been browsing for some time now. Can someone please confirm if it is still available to make sure I am not making a mistake in my search?

make sure you select the 16gb model - the link defaults to 64gb. Yes still available as far as I can tell.

it is an iphone indeed.

Ios 10 isn't released yet

The public beta has been.

Saying 16GB is too small is like saying everyone needs a people carrier for a car.
Different sizes for different needs.

Did anyone receive the device? Howz the 'nearly perfect' thing? I believe they are as good as new devices?

it is £21 per month now for the Device , Total Device cost is £504 for mere 16GB phone.

No - it's still the same deal - you have to press 'show more' and choose the other 20gb tariff

I MIGHT have agreed with you until yesterday - when I needed to fully restore from recovery mode (due to trying the IOS 10 beta and wanting to go back) my 16Gb iPhone 6 which had been bumping along at "almost full" for ages.

With a full-restore it is back to doing everything it did previously but, miraculously, now has ~3Gb free!!!!

I got 64 gb for 409, its mint, no scratches at all!
no box though

I have just got mine - it's perfect - came with charging wire and the little pin but no plug

Could someone please help/advise me - do I put the 02 sim in the phone and maybe use once and then ask for it to be unlocked and then cancel or can I just unlock/cancel straight away without using the phone at all?

Yes - I was talking about the original deal and it is still showing as £303.99 - you are looking at the wrong tariff.

​yes you will need to put the sim in the phone and make a call before submitting then unlock request. In my experience anyway.

Thank you! Sorry, last question - do I wait for the phone to be unlocked before I cancel? Thanks

Mine arrived, looks brand new. Only 5 months warranty left with Apple (obviously covered by O2 for twelve months but they are not as good)

​that's what I've always done just to be on the safe side. Yes O2 will charge you for three days airtime but you know your phone is properly unlocked!

​Me too - can't fault the condition! Re. the remaining warranty, the argument always was that under EU law everyone (inc. Apple) had to offer a 2 year warranty on electrical goods. Given recent events that may not be a factor though!

Thank you so much for posting a great deal but also taking the time to reply and help/inform people!

Yes ok, get a white one they look nice !!

mine arrived. absolutely fantastic condition. But no charger or headphones. Is it the same case with you? I contacted o2 and they are sending a charger now.

That will obviously still be a factor for the next 2 years at least. However i believe that for apple to touch it after the standard warranty expires you needed to have bought it from them directly.

wouldnt they argue that because Ive made that one call,Ive started using my call tariff and cannot cancel the airtime plan?

Im about to order this,can someone confirm Im doing it right?
So Im with EE..

I choose the mentioned tariff,they will charge me £39.99 and send me the phone,I'll make a single call,then will ask them to unlock it,after that I can cancel the Airtime part and pay the whole phone contract which will be £264.
And I will have an unlocked phone with no o2 contract fee or anything else to pay at all?

I'm about to buy this now but please can I just check if you would have to pay off the first months airtime which would be £30. Surely if you have used the phone they will charge you the whole months airtime? I was also wondering why when you get the basket and it has the breakdown of costs it says 'device cash price £393.99'. Thanks!

The last time I did this my one call was to O2 and not chargeable.

In theory, yes.

Some have had problems with o2 taking the balance of the Airtime charges via Direct Debit and then having difficulties getting it refunded, impact on credit rating etc.

really tempted by this deal but not sure if I want to risk the hassle that other people have experienced with O2 Refresh :neutral_face:

one question to anybody who has got it . how much of storage is free out of 16GB for user?

About 11Gb on an iPhone 6 - and I expect the 6S to be almost identical.

With "Photo Library" (optionally!!!) keeping full resolution photos only on iCloud and reducing the device storage to thumbnails when required I have been fine with 16Gb. As I said earlier, a full backup and restore seems to have miraculously recovered an extra 3Gb very recently!

IOS 10 is said (again as an option!) to do something similar with music

​thanks for the info

Anyone unlocked and cancelled the airtime yet? How did it go?

all good - unlock took a day and a half. Phone contract paid off and airtime cancelled over the phone - no issues. Have just double-checked with live chat to confirm airtime contract cancelled. Youngest daughter very happy with new purchase.

Was not there a way to make it 12 month warranty with apple? Warranty has already expired for the one I received.

Impossible surely? This model of phone didn't become available until September last year. You must have until September at the very least.

I have 10 months left on mine. It is slightly marked though.

Thanks for the heads up on this. A great deal. I'm awaiting the unlock code. Just hope i've done it right?

Do you just phone them and say you want to cancel - and they then take the contract balance via credit card?????

Yes - towards the end of September 2015 so there must be an absolute minimum of 2 months warranty left!

Not an iphone fun. Got this one instead £1/2 the price http://www.gearbest.com/cell-phones/pp_308823.html?wid=1

Sorry if this sounds dumb but i wanted to double check as o2 refresh confuses me slightly. From reading the posts i will be able to pay the £303.99 and cancel and the monthly airtime amount of £30 without any charge?

Yes. So you're paying £39.99 up front and them through balance of the phone contract (24 x £11 = £264) when you ring O2. This also enables you to end the airtime tariff as well with nothing else payable.

I tapped the unlock button 48hrs ago. How do u get the code text? Email?

Sorry forgot to clarify, I bought an iPhone 6. But isn't there anything that can be done about it? And does the o2 12mth warranty remain even after cancelling the airtime? thanks

Hi, did you make and receive calls to the phone before submitting the request?

Made one call to a landline.

​Both text and email.

@searsp can you just clarify this for me..
I order it
Wait for it to arrive
Call o2 via house phone to unlock my new phone from o2?
Wait for unlock
Call and pay off my phone's contract also off house phone
Call again to terminate my airtime plan again off house phone.

Jobs done?

I'm still waiting for mine to be unlocked (requested it 9am on Thursday morning), after making one 2 second phone call.

Have cancelled the rest off tho, as they told me that it didn't affect the unlock procedure.

How are you testing this? iPhones only check their un

You still have a 12-month warranty with O2 - but will have to contact them if anything goes wrong.

The Apple warranty on new phones is a bit faster as you can bypass the supplier and/or network and just take the phone into an Apple Shop

I've put a non O2 sim in and it wont activate

I've got this! Despite the fact that I have indeed made a call in and out?

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

The IMEI - **************** has not been used on our network, so it will
not be possible to unlatch it.

I'm worried I'm going to have that too. Ive also just been told that I was lied to for the last 3 days, someone only placed the request for me today.... great service O2, thanks a bunch

Aha. They've used the completely wrong IMEI number. How on earth did they do that.

Anyway. I rang them up, settled up, cancelled, and they say they'll sort the unlock.

They were very nice and friendly. I just hope that they'll do it right?

Which bundle should I select if I want the cheapest 64GB model? And how much will that be via this method?

There isn't a particularly good price for the 64gb. You can get the 128gb one for £432 though?

I see,so is the cheapest 64GB £403?

Yes. Not such a great deal as the 16 and 128gb.

Being as sad as I am, i've worked out the rough % discounts off RRP.
16gb 43.5% off.
64 gb 34% off.
128 gb 38% off.

good info.16GB is definitely the one to go for in this deal.

The OP states that the 20GB deal is the one to go for, however the price he quotes, £39.99 up front and £41 per month, is the 10GB. Is that right?

Make sure you click on 'show more' under tariff and choose the one op states :smiley:

20GB is showing as £19.99 up front and £46 per month for me. And the handset cost on 10GB and 20GB is £16 p/m.

Edit: I'm stupid! This is for the 64GB

Make sure you ensure it's still on 16gb - it's probably reverted back to 64gb

Op - I have just had my phone unlocked (filled in request form on Thursday pm) and called up and paid off phone balance and cancelled contract but the person I spoke to said I would have to pay next bill and when the final settlement bill comes out for a few days usage I can then claim back the monthly bill I would have paid. Does this sound right because it didn't seem to be what you said should happen?!

Cool. I've just ordered it. I presume I don't need to make any calls, just activate the sim for a couple of days, then cancel and unlock?

Hi Devro - when you receive phone, you make a call from the phone so that 02 know you have received it/activated it. You can then fill in the unlock form online. I then waited for the phone to be unlocked and then cancelled.

They almost always take the first month instantaneously and you have to claim it back. That's the reason you don't cancel the direct debit.

Spare a sheqel

Ok thanks! :smiley:

​The last three refresh contracts I've cancelled the DD before the first collection took place. O2 then produced a final bill, sometimes zero sometime a couple of quid for the airtime I've used and I've then paid via card.

Thanks for this but I'm a bit concerned about doing this and then it impacting on my credit rating that people of spoken about. Think I will play it safe and let them take the money and then claim the refund.

Mine arrived today, no charging cable just the phone (which I can't use because I can't charge it!!!)

OK, so I have picked my phone up, put the o2 sim in, made a ten second call.

How long do I wait until I phone o2? Can I do it tomorrow?

And when I do, I ask to cancel the airtime contract, pay off the handset and unlock the phone. Will that all be done on the one call?

Which number do I call?

Mine had the phone and cable in the box. There was a note, thanking me for "doing my bit for the planet" not taking the charger and offering a discount on one if I bring in the delivery note and phone into an o2 store.


There isn't a single scratch or blemish on the phone at all.

You can fill in an unlock form on the 02 website now! I then waited for my phone to be unlocked (filled form in Thursday pm and phone was unlocked by Sunday am, but may be quicker if not done over weekend). Then I called and paid off phone and cancelled contract once unlocked. You can get the number from 02 website or call 202 free from phone.

when I call up to cancel airtime and pay off the phone, can I pay the phone off using a interest free credit card? or does it have to be the card the original direct debit was taken out with?

I've just done it! They say that it can take up to 14 days!

Also, I haven't got any confirmation of the form having been received other than a message when I clicked submit. They could lose, forget or ignore my request.

I won't relax until this is complete.

FYI my unlock didn't go through because the device plan hadn't been settled. I settled the plan, then put through the unlock again, that time it was successful. Not sure on others experience.

I had the same note, phone is perfect but no cable. Have borrowed a friends until I get one delivered. Online chat said they don't send cables out and i could go to the o2 shop to buy one and they would give me half back!

Did mine today, called up asked to unlock and pay for phone and the rep said "do you want me to cancel the airtime agreement too" and "did you buy it just for the phone, people are doing it all the time". All sorted in one call just waiting for the unlock which can take up to 72hours.

Hi there. Is warranty included in this package? If so, is it 02 warranty or apple store warranty and for how long?
I'm really interested in this phone it only needs warranty for it to be perfect.
Thank you.

Looks like £404 for the 64gb version, is that the best price around?

There will be an element of Apple warranty, up until the phone being 12 months old. After that, the balance of the 12 month warranty is made up by o2. The phone I got only has a warranty until November 2016, so must have been sitting about somewhere for 8 months after having been initially activated.

finally ordered the 16GB space grey.

I had an iPhone 6 on contract with EE last year I sold it for £370 after 1 year of use and bought a Galaxy Note 5 for £450 for a change,after 6 months I realised nothing beats iPhone specially in terms of os reliability,app quality and having much much less issues,also realised phablet size is not for me,so I was waiting for a deal on 6s.

have not much interest in buying iPhone 7 so far rumours indicate there will be minimal change in term of design and features and real changes will show on next years iPhone,also there is no way I can get the 7 this cheap or even close.

I looked at iPhone SE and really liked it,very powerful and fast and with much nicer design than 6 series but then even SE will be a good £60 more expensive than this deal.

this phone will be in as new condition so it's definitely a great deal,cannot argue.
no risk of phone being blocked etc..(for those comparing eBay iPhones) so there is really no match for this price.

£303 for a top phone.

regarding charger:

go to apple store or john lewis,curry etc (never buy this from eBay/amazon,etc as almost all will be fake)
and buy an iPad charger.they are fully compatible with iPhones and charge the phone faster than iPhone specific chargers.they are £15 and well worth it.

this is what you want :

Link From Apple (Free Delivery)

you will need to buy the USB cable separately but any compatible iPhone cable will pretty much work (even £1 ones from poundland) and unlike the charger itself you don't necessarily need to buy the official one .

I'm unsure if the deal is still going, but you could get a brand spankers iPhone SE 16GB on Refresh for £289 (or £370 for 64GB version).

http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074

I'm not sure I buy into your advice. The reviews are hardly that favourable!

http://www.apple.com/uk/shop/reviews/MD836B/B/apple-12w-usb-power-adapter

I'd much sooner get a 24W charger from Anker with two 2.4 amp charging ports...and 425 5* reviews :wink:

https://www.amazon.co.uk/Anker-Charger-PowerIQ-Technology-Motorola/dp/B016LPMFUA/ref=sr_1_4?ie=UTF8&qid=1469034883&sr=8-4&keywords=anker++charger

Plenty of other options besides...all of which are cheaper than the Apple charger.

it is enough if you learn to use it within the limit..you can also get 50GB iCloud from Apple for 79p a month so you can store your photos,videos and files there.
if you still want bigger space chose the 64GB for £403 instead.

well I used my iPad Mini charger and it's been excellent very fast and reliable for charging iPhone.
Anker is fine but then it's 24W against iPad charger which is 15W and iPhones own charger was 10W..so some people may have concerns that 24W might shorten iPhone's battery life..(I'm neutral on that argument).
I don't think £15 is too much at all,but Anker is fine too..just stay away from unbranded cheaper ones due to well known safety issues and unreliability.

24w just means the charger can sustain 2.4amp output at 5v across both ports. So you can have an iPhone and whatever else charging at full speed. Pretty good for a v.compact charger (especially when the iPad charger is such a lump)

That's what I do! IOS 10 is supposed to do more to store music in the Cloud -so it MAY even be better for 16Gb cheapskates (like me!)

Why not go for the 128gb one for £434? I've got that one.

does it come in a plain box? I assume so.

Yep, and no charger (just the lightning cable)

I agree..I had the 16GB iPhone 6 and a 16GB iPad Mini 2 and really never had any major issues with storage,I had pretty much every App that I needed with no compromise,maybe 200 photos and a few videos and there was still some free space,and I didnt even use iCloud.

Now Ive bought a 64GB iPad Mini 4 and have the exact same Apps,more Pics and I still think I would have been fine with 16GB.
Ofcourse 64GB is always better but in case of this deal there is £100 price difference,I hope they ditch 16GB and make 32GB the base sooner.

but 16GB is still perfectly ok specially when linked to 50GB icloud for just £0.79 a month.for those who disagree,there is £64 GB version available for £100 more.

Yes..you won't find any 64GB 6s anywhere even close to that price.
but then 128GB works out £434..only £30 more and a much better deal.

Looks like the "Almost Perfect" model at this price is no longer available and has been replaced with a "Like New" model at £50 more - £89.99 upfront instead of £39.99 - so a total of £353.99 for the £16GB model.

The 64GB and 128GB models seem to offer better value now - they're still £403.99 and £431.99 respectively

Ah, typical. I take a week to decide, and the morning they change the deal is the morning I come on to buy.

glad I bought, I got 1 for myself and 1 for my girlfriend and is literally in 99% perfect condition. You get phone in a plane thin box with the sim, usb cable and the sim ejector.

Called O2, paid off the device - £303.99 in total, cancelled airtime (I hope they did it right as there customer service is shocking and they seem to blag there way through everything) and then logged onto 'my O2' online and requested unlock - says it usually takes up to 24 hours but may take a week.

I think you need to unlock first as they unlock via your phone number and imei link. Then cancel airtime. When I cancelled my airtime it actually cut me off the phone call when I was still talking to them, it was that imminent. You also have to use the phone number so it links itself to the phone.

You would have been better off requesting the unlock before cancelling the airtime.

Hi guys,

I did request the unlock before cancelling the airtime so it's all good. Confirmed with a couple different advisors on the phone as well that the unlock would still work okay and they said it will be fine. I requested the unlock on the 'my o2' website before fully cancelling...tbh I'm glad I never even considered being with O2, reception is shocking and customer service is so poor. Out of about 7 advisors in total I spoke to 2 who sounded like they knew what they were doing.

Ordered yesterday and got it today.
Phone is in pristine condition like new.
came in a plain box but also got USB to lightning cable,sim card ejector and sim.
it has 6 months Apple warranty left and ofcourse O2's own 12 Months.

Received O2's first bill immediately (£41)
Put the sim in called O2 free number but when I filled online unlock request it was rejected because they say my phones IMEI is not registered to the number yet.
so called their CS number,there is an option for unlock,kept me on hold 17 minutes but finally lodged the unlock request.
The CS advisor I spoke too wasn't very polite and didnt sound like she had any education or training in customer service or even basic human interactions (poor experience but who cares I wont be using O2).

Now waiting for the unlock code so I can cancel the air time etc.

overall very happy,definitely a bargain at £303 and its really like new.also needless to say this phone is awesome.

So O2 warranty will work even after the airtime/contract is cancelled?

yes,you payed for the phone right? so you bought them a phone and it has 12 months warranty.
airtime is irrelevant.