So I didn't end up returning my August box, Instead I collected all the items that I didn't want & wouldn't use from the June, July & August box and put them on ebay. I ended up selling for a pretty good price that I was quite surprised with so made my money back for the unwanted August box and kept the bits that I did want.

its DPD

We are incredibly sorry to be writing to you again regarding your July Birchbox but, unfortunately, we have just discovered that your new boxes were only dispatched from our warehouse yesterday – despite assurances that they were being dispatched last week when we emailed you.

You can track your box here.

We are so sorry to have let you down again and understand how unacceptable this is. Please rest assured that we are taking these delays very seriously and we will be investigating this with our warehouse to make sure that it doesn’t happen again.

We’d like to really thank you for your patience during this time. Your new boxes will arrive with you within 3 - 5 working days and we really hope you’re happy with them once they arrive.

Again, please accept our most sincere apologies for any inconvenience caused.

Best wishes,

Team Birchbox UK

My box still hasn't arrived and I can't seem to find a tracking number anywhere on my account

Just wondering if you guys are still waiting for June/July? It's getting a tad ridiculous now

Hi all, I've just received the August box but I've still to receive June and July? Is this the case with you all?

I got an email saying it had been dispatched (I actually got that before my August dispatch email - so presume it will come tmw/Monday)

Who knows with it being Hermes!

I rcvd the August box today, still no sign of the June and July one though

Yes got the August box today - When I asked them to cancel dispatch and refund me. I did however get this response from them via email & I will be sending this back for a refund. They didn't state at any point during subscription that the 1st was the billing date for the next one! Tut :neutral_face:


If you would like a refund for August, you will need to return this back to us once you have received it.

Below is the free-post shipping code and the address that you should return the item to. Please make sure to enclose your details so that I can track it back to yourself.

Free post code: RTBX-RRYY-ZRZL

Address:
Birchbox Returns
International House,
21 Hanover Street,
5th Floor,
London
W1S 1YU

All you need to do is pop the code on the outside of the box above the address and post back with Royal Mail. Once we have received the return we can then go ahead and process a refund for you which you should see appear in your account shortly afterwards - we will contact you to confirm the refund has been placed.

They replied to me saying on the 1st of every month we get billed for the next box. I replied saying well I ordered my first July box on 29th and was not told at all when the billing date was for the next one so I want a refund and to stop the august dispatch. If they don't i will call my bank and create a chargeback claim as I did not give permission for that money to come out at that point in time.

Got an email for Dispatch now and it is hermes..... great! My last Hermes parcel ended up at the wrong street and the lovely lady came round to give it to me! Eurgh - Sorry everyone, total mess!

:confused:

Logged in today to check dispatch details - still says order processing. But i noticed as today is the 1st they have charged me for August box. I suppose my own fault as I didnt cancel subscription but I wanted to wait until dispatch was confirmed. I've emailed their customer services to stop dispatch of the August box and request refund. Have also now cancelled subscription.

Anyone know whether you can order and pay and cancel the subscription straight away and still receive the box?

Ordered, thanks! Been wanting to try these for a while but wasn't sure, this has given me a nudge to give it a go!

Thank you, nobody is as bad as myhermes lol

Does anyone know who does the delivery, because if its MyHermes no can do........... thanks in advance.

ooh, cheers op, will check this out :smiley:

Says on quidco
Terms & conditions
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts

Ordered, cheers op

£3.67 from Topcashback if you're that way inclined :smiley: good deal!

Pretty sure the 2 products; Millie Lip Pencil & the John Freida Frizz Primer come to more than £9.45 on their own making this a real bargain! :smile: