whats the make model of router

Not sure to be honest but it has to work with fibre the 38 mb product is the same price! Is there any £50 fibre installation fee? Think this is waived too

Switched over last week to the Ultrafast product and the Topcashback had tracked within an hour of the order being placed thus making it £13.40 a month for 18 months.
The Technicolor TG589vac router is almost devoid of any information in the box or on the internet.

Not a good enough reputation to make me interested, looks good on paper but way to many negative reviews and 18 months is a long time to be with.

don't forget the £130 odd cashback
that's a pretty big ommission isn't it ? :neutral_face:

​I think HUKD protocol suggests that a deal may be reposted after 1 month as has been done in this case

I have been with SSE phone and broadband for nearly a year now , and I must say it is an excellent service . No problem with the cashback coming through from TCB ( in fact it came through twice :smirk: ).
Recommended .

The only hiccup we had was receiving a letter a week before change over that a technician would be calling on the morning of changeover.
We already had fibre so I was a bit perplexed but I thought SSE are new to the table and might be wanting to ensure the switch goes smoothly.
The day came and no show for engineer so I just recabled myself as I would have done anyway.

I am currently with plusnet and ditched their technicolor router. I use my own server and pfsense instead connected directly to the BT fibre modem. anyone currently on sse do you get provided your sse ppoe username and password?

Please note you will get billed quarterly.

I am with Sky currently and unable to check the availability. Any solutions from anybody please.

Have signed up via Quidco for an extra £130 cash back. The inclusive calls are good for us as I call my mum on her landline in the daytime and my wife calls her mum in Holland all included.

This looks too good to be true, I'm currently with PlusNet and they have upped their fee to £38 which is robbery so I'm looking to get out. They do provide a good service and I always get a 72MB line when I check to be fair. Would appreciate people who already have a connection to comment as this would save a lot of money if they provided a reliable connection.

Don't do it, read the other thread, throttles heavily

I would advise people to read the previous thread before making their decision, some helpful comments.

http://www.hotukdeals.com/deals/sse-76mb-broadband-any-time-calls-inc-line-rental-21-18-months-378-2443394

Hope that helps :smiley:

Cheap deal - pretty much unbeatable. Big potential problems, though, depending on who you listen to - see previous thread.

Tip - get an appropriate commitment from them in writing via the online chat facility before you sign up. Then you'll have something to use to get out of the 18 month contract if things go pear-shaped. :wink:

Good luck, my Ultrafast speed just now !

I am with sky too, saying to call them as unable to check though, on that way will loose the Cashback though

Can you pay by cash and cheque as well even if its extra!

" Traffic shaping? Yes, at peak times "

they can stick their traffic shaping, virgin media are as bad for that rubbish

Have just switched to these myself.​ customer services are very good so far in trying to sort out bt openreach who are a nightmare! all up and running now so very happy. speeds are great. The provided hub is wireless pretty basic but is dual band and coverage in my flat is better than the sky hub v.2 which, admittedly isn't saying much..

pretty much every broadband provided manages the load on their network. I don't imagine you'll notice with an 80Mbit connection. sky do the same and I never noticed the throttling at 30Mbit

Whats the speeds then? I have the free sky offer and they are not budging! Saying free broadband is all they can do so line rental will go to full price despite the fact the half price line rental and £50 bill credit is out!

So looking to leave. My old place i used to get 14mb sec so was fast enough but at my new house i only get 5.6mb! its constant and streams sky sports in hd ok but can be a little slow if more than one person using it

Let me know how it goes please?

Amazing speed tonight now the throttling has kicked in, not bad for "Ultrafast" broadband eh

​Have you contacted them yet Deanos? You seem to be one of a small number reporting problems with SSE now. Most of the reports are positive.

Contact Plusnet and see if they will price match, that's what I did when my contract was up and a similar SSE deal came up. I'm paying the equivalent of £24.50 for 78/20 unlimited and phoneline currently, not as good as this but I'm happy sticking with Plusnet.

I get 70+mb consistently with a ping of around 9ms.
Not had any issues for the year that I've been with them, they said I could get an offer very similar to this if I signed up to another contract BTW if anyone else is with them and wanted to extend it for another year. Same as this deal unlimited calls etc.
No other company would say 'hey, fancy swapping to another awesome deal?'
They just leave you on their ripoff pricing for as long as they can get away with it for.

The T&Cs say you can only get cashback if switching from BT/Plusnet. Therefore the Website only works if you have one of those. You can still get the deal by phoning them up but you won't get any cashback.

I originally signed up for this deal but after reading comments about traffic management decided to cancel and go for the cheap Sky deal (£61/year). I'd rather have no traffic management on standard broadband than heavily traffic-managed fibre.

You have to call them - I'm with Sky and they block your details so other providers have to look at it for you, it doesn't work on the website.

side track - any one knows if Plusnet has any throttle on torrent, peak hours or any thing? would any one recommend it?

Yes, they throttle torrents, so it's best to do it overnight

Hello guys I just got it this month and the Internet speed seems to be good but the modem is a nightmare seems to me like am 20 years back with it and the wifi signal is crap

Mick3yMous3 Have you tried changing the wireless channel to one that your neighbors don't use? Reboot the router and PC afterwards

does this deal include the line rental?

my cashback of 130 pounds is on hold on quidco from a month and meet all the cryteria wtf

"Traffic Shaping" - I like how they keep changing what they call it to try and confuse customers...

Yes it's on the security software information they give you.

I was a original poster of a deal this time last year. After being with BT and their ever increasing prices for 3 years decided to give these a go and everything's been fine. Happy customer here.

Tempted to migrate from virgin - my £22 deal ends next month

so which provider does NOT throttle torrents at all? My current contract is ending....pls

They take a month to come and install it.

dijital they take a month to come and do the install, just which planet are they on??? Dose that mean that you are with out internet for that time? Or dose the change over commence when they move their lazy but to your abode?

This thread already exists

http://www.hotukdeals.com/deals/sse-76mb-broadband-any-time-calls-inc-line-rental-21-18-months-378-2443394#comments

£21 is the line rental. The fibre is free.

I looked at this the other day but could not find the traffic management or fair use policy. I spoke to one of them on chat and they sent me some info which is vague to say the best (see below). Because of that I am going to stay well clear as I am a heavy user. For others it might be ok though :smiley:

2. FAIR USE
2.1. Usage of our Service beyond levels which we regard to be reasonable for a residential broadband product will slow down our service and affect the network for all our customers.
2.2. The Service is provided for a legitimate user who uses the service in accordance with our terms and conditions i.e. not for business use or for illegal purposes.
2.3. Where illegitimate use of our broadband product is suspected, we may contact you to discuss the matter and may suspend or terminate the service if illegitimate use continues.
2.4. For our usage based broadband services we may take action to manage the networks’
performance during periods of high demand to ensure that our customers receive optimum performance at all times. Please refer to the Traffic Management section of our Broadband Products and Charges information for more details.

BROADBAND TRAFFIC MANAGEMENT POLICY
· Our network operator undertakes traffic management to ensure that our customers receive optimum performance at all times.
· The principles of this network management policy are:
· To make sure that time-critical applications like Voice over Internet Protocol (VoIP) are always prioritised.
· To protect interactive applications like web-browsing and Virtual Private Network (VPN) from non-time sensitive download traffic.
· To flex the network under demand to cope with normal peaks and troughs from day to day and month to month.
- To flex the network in the event of unusual demands in traffic or disaster situations such as a network failure.
· To provide a ‘quality of service’ effect, meaning multiple applications running on the same line interact with each other effectively, and use of high demand protocols like Peer-to-Peer (P2P) doesn’t swamp time-sensitive traffic such as online gaming or a VoIP call.
· Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection. This allows our network operator at any given time to manage the network capacity and prioritise time sensitive traffic by reducing the throughput of the other less time sensitive protocols.

I'm with Virgin paying £47pm (XXL phone, 50Mb BB). I'm in the middle of cutting across to SSE - Virgin called me and offered to match the £21pm SSE are offering.

This comment already exists (see posts 2 and 17).

;-)

SSE is a hit and miss for speeds for lots of folks that have moved over to SSE - I do get constant speeds throughout the day and most evenings - no use in complaining to SSE until at least after 10 days - as SSE say " you have to wait till the line settles" lol

The line rental is £16 - you then choose a voice tariff, in this case it's £5.

strange, I have 40mb fibre just now with talktalk but when I put in my number it says my max speed with SSE is 1-3mbps :neutral_face:

does the unlimited calls include mobiles?

Anyone who has switched - have you managed to keep your phone number, or do they change this as well?

Sent spam report suggest others do too, it's a re-post.

I got it today, even in my area which apparently has poor speeds I'm getting 50 mbps download. 20 quid a month and cashback on top?? used to be on bt infinity and no offense to bt users but they are cap and I was paying 50 quid a month for half the speed and limited calls

​no just landline

Have no throttling on EE Fibre 80mb

Try downloading some files tonight from 8 to 11pm and see how long it takes

well either way it's more than half the price I was paying and faster than the infinity package I had anyway

might be faster at this moment, like i say download some files tonight

78/20 - What does the 20 represent?

Also did they ask you to re-sign for another 18 months? I was offered £25 if I came down to 38MB but they wanted an 18 month commitment, and I wasn't impressed.

Has anybody got Vodafone Home broadband? Vodafone called me to offer Fibre broadband up to 38 Mbps. After long bargaining offered me 3 months free broadband, 9 months £16.99 and six months £26.99 on an 18 months contract. Anytime call package included with free voicemail and called ID. 300 minutes international call from landline and 300 minutes 087/084 calls from mobile also included. I have a Vodafone mobile contract. Is this any good ?

20 = 20Mbps upload speed.

I've ust checked and I signed up for another 24 months. I have no complaints with the servic,e so that wasn't an issue.

rocking tonight

Did switch this morning, took about 10 min to hook it up was happy for speed 74mb, but now its like 3mb all evening, is that is how its gonna be?

Yep

That's less than 5% of the advertised speed surely you can cancel!

They can't be throttling it that much, there are many internal factors which could be causing that slow speed.

Any one got the cash back? I ordered it direct forgetting about the cash back. Thinking whether to cancel and try cash back site.

You saying its my end ? You seem very clued up what could the internal factors be i would love to know please.

Its very funny how i never had any trouble with BT Fiber , soon as i switched i had slowdowns every evening from 6 to midmight

Anyway good luck if you do switch

look at this graph, goes down at 6pm and back up at 12 pm

"up to"

​actually I'm getting a steady fast speed but I will say that the router they give u is cap because my ps4 connected fine by wifi to the old bt home hub and now I'm getting shocking speeds so I may need an ethernet cable

Il stick with my Virgin. It is cheaper but for another £10 a month I get 100mbs where as fttc can only guarantee me 50mbs as distance to the cabinet. Also apps and all streaming content works fine in my area where as on the other thread someone mentioned Amazon video buffering alot. Also with the roku stick we only use on demand content now.

Just can't decide whether to move from bt to these guys or sky. Anyone got any ideas

That's exactly what I thought. But I definitely notice. I'm on 76mbps in the day time. Less than 3mbps in evenings. I don't download stuff, but streaming is impossible.

They are.
On ee I had 38mbps and always had that. Now in evenings I can get 3mbps.
I'm sure they'll find a solution. But at the moment I wouldn't recommend.

Guys if you are thinking of this , have a good read of the original thread here first.
Original thread

I was going to get this once my sky runs out but people seem to be having a lot of problems with this! Upto cannot mean 10% of the quoted speed if i can get 20mb i would be happy! My sky is not fibre and is 5.75mb but at least its constant speed

​get a vpn service would be my advice.

​ the 20 is the upstream speed

That's the problem the speeds are allover the place in the evenings, fairly constant all day but if it's really bad when you need it, it's rubbish. I would wait and see the other thread for a bit. Don't get me wrong some are really happy with it and you may be one of them.

Just to balance this out a bit, my experience has been positive.

Speeds are OK (slightly lower than with BT, but nothing of any consequence) and although they appear to drop a bit in the evening everything (including HD iPlayer) is fully functional. No idea about torrents though - don't need them.

Speedtest.net shows higher speeds than speedof.me, but no way of knowing which is correct.

As for the switchover, everything ran very smoothly. No apparent gap in service at all.

So far, I have to say it's incredibly good value - and it's just £24.50 a month, as against BT's 'special offer' of £37.49. Quite a saving - with cashback on top.

Anyone have any luck using there own router , SSE don't have a clue when i ring them up for user name and password

ring broadband support they will tell u

0345 0707381

Join this site, lots of us having problems are members on there DiscussISP
One of the members set his up on there and instructions there.

thanks op. went through top cashback.
it currently offers £73 cashback. once received, average monthly cost comes to £17.

Were you a BT customer? Anyone pay this quarterly cash and cheque?

Sadly it seems to be unfairly unavailable to Northern Ireland, or maybe someone can prove me wrong?

​why does ot matter if i was a bt customer?

good deal but you get what you pay for

took this deal out a month ago and the speed is really throttled, i was struggling to stream a 720p youtube video so decided to test the speed which came back at 18mb/s

Its not throttled, its congestion they don't have enough capacity

I thought not enough capacity/throttled was pretty much the same thing :P

I'm with Sky & my phone number not recognised on SSE website so had to phone them up. Chap tells me my BT line with Sky is not a 'proper' BT line (that's why its not recognised) and so I cannot get any cashback with this offer. Sounds like BS to me - Is that how SSE avoid paying cashback?

I got the same reason, I'm with Talktalk. Went ahead anyway!

Thats why i was asking

Not the best for speed you do get a connection of what they say but when you try and use it you are lucky to get 10%. I do regret taking up this offer now I guess you get what you pay for comes to mind lol ahh well I will have to put up with it until they either put the price up or 18 months whichever first :disappointed:.

Not available to Northern Ireland, how rubbish.

Not available at all now, anywhere, unless you're an existing SSE energy customer. They've had to pull it because of all the capacity complaints.

​ ah,i see, they were being a little greedy/optimistic it would seem.

​Precisely.

Happy so far getting 78mb most of the time! Was Paying Sky £18 for no calls and standard BB, £3 extra so much better!

Still available i just clicked through £21 for the 78 or 38 one id get 38 cause my line don't go higher than that!

It's no longer available to everyone - T&C Version 2: Updated 6 July 2016

1. 18 months free fibre broadband is only available to existing SSE Energy customers (customers
who have an existing energy contract with us). You must purchase an eligible broadband
product with an eligible phone package (including line rental) together from SSE on an
18-month fixed term contract

It's because when Sky sort out your broadband they use the cables in the ground to your house (BT's cabling), BUT, they use their own routers inside the green cabinets at the end of the street so you technically don't have a route back to BT.
SSE rent the line off BT so a guy needs to come out and move the cabling back to the BT router inside the green box. If you are already with BT (or another company who rent off them) then the line test will go through fine and you can get the cashback.