Getting?

in case you missed in other AO threads, I won't buy until this is fixed...

*If you've used the product (switched the TV on)

We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.

This may not be legal though it is happening.

their ads during euro 2016 have been **** me off

Wish retailers would include a profile view of televisions, and not just some stupid half-side view which is no doubt a sneaky attempt to mask the fact that the unit isn't very slim.

Got the 55" one of these yesterday at Argos and it's as good as the brother-in-law's brand new £1200 Panasonic
Very happy with it

​I've got the 55“ as well. Great for gaming. Playing overwatch right now and it looks fantastic.

No HDR, can't tell how many HDMI 2.0 ports it has.

will 3d work on this ?

in case you missed in other AO threads, I won't buy until this is fixed...

*If you've used the product (switched the TV on)

We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.

This may not be legal though it is happening.

Wish retailers would include a profile view of televisions, and not just some stupid half-side view which is no doubt a sneaky attempt to mask the fact that the unit isn't very slim.

their ads during euro 2016 have been **** me off

​you tried fifa on it? I'm paranoid about getting a TV from ao finding the stutter unbearable and wanting to return it, my mates Samsung 55inch cost 800 4k n all that caper but we played 4 player fifa and from goal kicks and sometimes shots it stutters a little.

We have this and it's super

I think this is legal, and seems to be in line with the Consumer Rights Act. If the product is faulty or not as described you would be entitled to return it for a full refund but if you just change your mind, why should the retailer lose out because of your indecision?

Better than the Aldi 48" 4k one for £299?

Looks a bargain the husband will be pleased when he comes home to this, thanks for sharing!

The distance selling regulations DO allow us 14 days to change our minds, that's one of the big advantages of buying online.

Edit: I see this was changed to the Consumer contract Regulations in 2014.

Very similar, this states that "A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop."

I would argue that turning a TV on and seeing if you like it is exactly what you would do in a shop, hence would be entitled to a full refund.

Full details quote: (or read them properly formatted here Consumer Regs

The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
Information you should expect

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as they are referred to in full, require traders to give you certain information.

The specific information varies depending on whether the sale is made at a distance or face-to-face or in store.

At a distance or face-to-face off-premises The following key information has to be given:

a description of the goods or service, including how long any commitment will last on the part of the consumer
the total price of the goods or service, or the manner in which the price will be calculated if this can’t be determined
cost of delivery and details of who pays for the cost of returning items if you have a right to cancel and change your mind
details of any right to cancel - the trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (although you aren’t under any obligation to use it)
information about the seller, including their geographical address and phone number
information on the compatibility of digital content with hardware and other software is also part of the information traders are obliged to provide
Delivery of key information

Failure to provide the required information, or to provide it in the way set out in the regulations, could result in cancellation rights being extended by up to a year.

The information should be given on paper unless you agree to take it on some other 'durable medium' like email, for example.

It can be provided in a way appropriate to the means of communication, so verbally if the contract is made by phone.

You are also entitled to confirmation of the contract and if the information wasn’t initially provided in a durable form, the trader must provide it at the point of confirmation.

On-premises sales The trader doesn’t have to provide as much information in this instance, but it must still provide certain information.

For example, information about the goods or services being bought, the price, the compatibility of digital content and details of any delivery costs.

Summary

Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it
Your right to cancel a service starts the moment you enter into the contract and lasts 14 days
If you want to download digital content within the 14 day cancellation period you must agree to waive your cancellation rights
Companies are not allowed to charge you for items they put in your online shopping basket or that you have bought as a result of a pre-ticked box
Cancelling goods

Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund

You should get a refund within 14 days of either the trader getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery

The trader has to refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, it only has to refund the basic cost.

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

These include, CDs, DVDs or software if you've broken the seal on the wrapping, perishable items, tailor-made or personalised items.

Also included are are goods that have been mixed inseparably with other items after delivery.

Always check the terms and conditions

Fourteen days is the minimum cancellation period that consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.

Cancelling services

Your right to cancel You have 14 days from entering into a service contract in which you can cancel it.

The trader shouldn’t start providing the service before the 14 day cancellation period has ended, unless you have requested this.

If you request a service starts straightaway In this instance you will still have the right to cancel, but you must pay for the value of the service that is provided up to the point you cancel.

For example, if you buy a service like gym membership and start using the gym and then change your mind within this 14 day time period, you will be refunded but could be charged for the amount of gym time you used.

If the service is provided in full within 14 days The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

Exemptions There are some contracts where you won’t have a right to cancel a service. For example, hotel bookings, flights, car hire, concerts and other event tickets, or where the trader is carrying out urgent repairs or maintenance.

Always check the t&cs 14 days is the minimum cancellation period that consumers must be given and many sellers choose to exceed this, so always check the terms and conditions in case you have longer to change your mind.

Cancelling digital downloads

The Consumer Contracts Regulations contain specific provisions for digital content.

Retailers mustn’t supply digital content, such as music or software downloads, within the 14 day cancellation period, unless the consumer has given their express consent to this happening.

The consumer must also acknowledge that once the download starts they will lose their right to cancel.

If a consumer doesn’t give their consent, they have to wait until the cancellation period has ended before they can download the digital content.

This is to ensure the digital content is what you want before downloading it.

Pre-ticked boxes

The Consumer Contracts Regulations make it clear that a trader won’t be able to charge a consumer for an item where it was selected for the consumer as part of that purchasing process, rather than the consumer actively choosing to add it to their basket.

For example, retailers are not allowed to charge for an extended warranty if it was added into your basket as a result of a pre-ticked box.

If a company does charge you in this way, you are entitled to your money back.

Delivery of goods

The Consumer Rights Act, which came into force on 1 October 2015, says that the retailer is responsible for the condition of the goods until the goods are received by the consumer, or by someone else they have nominated to receive them on their behalf like a neighbour.

This means that the retailer is liable for the services provided by the couriers it employs - the delivery firm is not liable.

There is a default delivery period of 30 days during which the retailer needs to deliver unless a longer period has been agreed.

If your delivery is later than agreed and it was essential that it was delivered on time, then you have the right to terminate the purchase and get a full refund.

If the delivery isn’t time essential but another reasonable delivery time can’t be agreed, you’re also within your right to cancel the order for a full refund.

Returning faulty goods

If you receive faulty goods and wish to return them, The Consumer Contracts Regulations are in addition to your other legal rights.

So, if your goods are faulty and don’t do what they're supposed to, or don’t match the description given, you have the same consumer rights under the Consumer Rights Act (which replaces the Sale of
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As mentioned, this might be legal though I think the 50% is unfair and wouldn't stand in court. I think it is unfair that a retailer may lose out due to the (possible) reduced value of customer returns though most retailers take this on the chin. I also think a possible 50% charge is, frankly, outrageous and will repeat my warning on all AO posts I see.
You may be happy to deal with a company that has such scant regard for customers, I'll spend my money elsewhere.

For the same reason a shop sign that says 'No refunds' isn't. :-) I think the 50% charge is unfair which renders the charge unenforceable. There is also a questionable suggestion that switching on a TV may be classed as unnecessary use as surely the picture quality is a major part of the purchase (maybe not on HUKD). ;-)

i hear you make this same point in every AO deal I read. You must have had a bad anecdotal experience so its not surprising you keep mentioning this one point. Seems the majority of our retail general public don't agree with you, I'm sure some may, but lets have some facts:

Electricals retailer AO named the Best UK Retailer by the public in Verdict Retail’s 2016 Customer Satisfaction Awards

http://www.verdictretail.com/ao-com-john-lewis-and-shop-direct-biggest-winners-at-verdict-retails-2016-customer-satisfaction-awards/

2015 was a similar story…..Best Retailer: AO.com

http://www.verdictretail.com/meet-our-team/verdict-30th/

Appliance etailer Ao.com has created a company culture based on customer service, winning it the Serco Customer Service Initiative of the Year Award.

http://www.retail-week.com/analysis/retail-week-live/oracle-retail-week-awards-aocom-sets-new-standard-in-customer-care/5058153.fullarticle

think they might be a fix?

Trustpilot 9.6/10 - one of the highest scores on there.

https://uk.trustpilot.com/review/www.ao.com

I'm guessing you purchased one thing from them and had a bad experience. I have purchased loads, returned two opened items, no deductions. Had almost instant refunds, call backs to check everything is ok, calls to arrange 1 hour delivery slots. Call backs on time and as promised. The only time I had to escalate an issue was regarding a cash back for an Iron. That was a mistake they made on their site, but they still honoured it. That was followed up by a call from the CEOs office to make sure it was all dealt with. Cant fault them and everyone I speak to (apart from you) seems to have only positives to say.

I have had no issues with any AO purchases though I have issues with their restocking fees and feel others should be aware of this. It's a shame you are upset by my wish to alert fellow hukders of this unusually high charge.

Umm yeah upset. Right anyway, just pointing out some facts (me) and not relying solely on one anecdotal experience (you) to 'alert fellow hukders'.

Exactly what part of this AO policy is anecdotal?
*If you've used the product
We're happy for you to unpack the item and inspect it properly, however, if you've used or installed it, we will only make a partial refund to cover the loss in value of the product. Please note, this could be up to 50% of the price of the item. Your refund will be made within 14 days of collection.
How might your 'returned two opened items, no deductions' comment be relevant, the restocking fee policy only concerns used item returns?
Again, my only concern is as a consumer, I don't like to see my rights reduced. There's a reason people fight to gain rights, if you are happy to give them up that is your choice.

The part where I returned two opened items. Both were used. One was a Sony 48" LCD. Opened, plugged in, switched on, batteries in remote. Repacked and retuned. The other was a microwave, which was also opened, and tested. Turned out slightly too large for the space, so was returned. I can only assume you weren't as careful with the items as we were or repackaged them without any care. So both were used, but not beyond testing them. It's not a 7 day trial shop.

I misread your opened as unopened though you omitted to say opened and used. Again you make assumptions regarding my dealings with AO and my inability to repackage items without care, I've never had a cause to return any purchase to AO.
AO have an unfair policy regarding restocking fees and have charged some customers up to 50%. Make all the assumptions about me that you wish, they have no impact to 'the policy', kinda funny though

I can completely understand why some retailers have restocking fees. Because there are always some idiots out there ordering stuff 'just to try out' and sending it back in a mess. Companies like Amazon can absorb that to some degree, but even they will shut your account down if you abuse their returns policy.

Either AO have almost zero returns or they don't implement their own policy too often. Otherwise I doubt they would have won so many customer service awards or have such great reviews around the net.

I agree. :smiley: Still not going to shop there though (until my plasma TV dies anyway).

Any views on the smart functionality on Hisense boxes, and media compatibility.

Whine whine whin, no HDR....... http://www.hdtvtest.co.uk/news/4k-vs-201604104279.htm

Blu-ray Reveals HDR Is Too Dim for Daytime

Got the 40 inch version Really Pleased, unbelievably cheap.

Does it really?
If it does, then I would have thought that trading standards, or a similar body would have put an end to it.

How does it? I'm not saying it doesn't, but I'd be interested in knowing how it does.

Yep, 2 notable offences are,

'Deductions from refunds No deduction can be made from a refund in the first six months after purchase. The only exception to this is motor vehicles, where a reasonable reduction may be made for the use you’ve had of the vehicle.'

And goods must meet the expectations of the consumer, so if you purchase it, try it and your unhappy with it you can return it for a full refund.

You have the right to test the television if you purchased it online! Don't fall for retailers dodgy returns policies that say different.

If it was, it wouldn't have been censored would it?

I know, it's only a joke :wink:

Does this play avi mkv files via usb

HISENSETV10 code has expired.

Why are people saying that this has no HDR functionality when it's the same spec as the 43" equivalent, which does have HDR through USB at least.

Anybody used the iplayer successfully on this?

Any video I try to play it doesn't work, the menu all works fine, it just won't actually play the video, there's a grey screen and a spinning wheel, then it says there's a problem with the video. But it says it for every video.

Any ideas?

If there is a crack on the screen can this tv be repaired? And where can it be repaired?