Wish I'd tried this earlier and could've potentially saved people more money but...

I couldn't get any of the codes working and didn't want to start a credit account so did some googling and found

20% off code on the Mirror website

It's about half way down and says


It's also listed on the Very Exclusive homepage.

Gave it a shot anyway and it worked so yeah...got my confirmation email for £275.98 delivered.

Code is 6WTKT if anyone else wants to try....might just be a glitch so we'll see if it's honoured or not. Was umm-ing and ahh-ing over whether to get the laptop or not but at this price it's really a no brainer!

Typical.. come on here and i end up buying a laptop. Mrs won't be happy

lol. person who listed it on ebay even before getting it
http://www.ebay.co.uk/itm/Brand-New-HP-Pavilion-15-AB504NA-Laptop-15-6-Intel-i5-6200U-12GB-RAM-2TB-HDD-/301970366326?hash=item464ed61f76:g:EDEAAOSwNsdXTMTX
:smile:

Order cancelled citing lack of stock... which is BS, because I can now order it on their web site for a higher price.

can't find it :disappointed:

good deal but in long description it says 6GB ram,
heat added though,

12tb RAM! Actually says 6GB. Also wired network states 10/100. Most people will probably use wireless but hopefully this will have Gigabit Ethernet for wire.

If I needed a laptop I would snatch this up. :smiley:

Lol, thanks for pointing that out, post edited (after logging on in my dell m/c), couldn't edit on my tablet but can on windows..

just looked on HP website, the RAM is 12Gb, 1x4GB and 1x8GB,
http://www8.hp.com/uk/en/products/laptops/product-detail.html?oid=11083975#!tab=specs

put an SSD in and this should be excellent

I am thinking about getting this, what's every ones thoughts? How easy would it be to put in a SSD? I need a laptop for work (MS SQL Server, Excel etc.) and just worried about what you said about a little slow.

Series: Intel Core i5
Codename: Skylake
Clock Rate: 2300 - 2800 MHz
Level 1 Cache: 128 KB
Level 2 Cache: 512 KB
Level 3 Cache: 3072 KB
Number of Cores / Threads: 2 / 4
Max. Power Consumption (TDP = Thermal Design Power): 15 Watt
Manufacturing Technology: 14 nm
Max. Temperature 100 °C
Features: Dual-Channel DDR3L-1600/DDR4-2133 Memory Controller, HyperThreading, AVX, AVX2, Quick Sync, Virtualization, AES-NI
GPU: Intel HD Graphics 520 (300 - 1000 MHz)
64 Bit: 64 Bit support
Hardware Virtualization: VT-x, VT-d

What about this one in comparison http://www.very.co.uk/lenovo-ideapad-500snbspintelreg-coretrade-i5-processor-8gb-ram-128gb-ssdnbsphard-drive-133-inch-full-hd-laptopnbsp--white/1600056147.prd was posted a few days ago but gone down in price

What about this on in comparison Lenovo 500s what would be the better purchase?

Thanks. Ordered.

Hi, thanks, the screen looks a better resolution but it's another £90.00, but it does have an SSD.

very are saying a lot of people are buying it, 50 in the last 48 hours, I've just ordered it (before it goes OOS), Got 1% back on quidco too.

Nice buy - the Lenovo is nice too, but with the money you save you could get a bigger SSD than the Lenovo comes with.

Does this have nvidia gpu?

Would the drive go in a ps4?

Not a chance this is 12gb ram

Correct me if I am wrong, but the one posted by OP has Intel HD Graphics whereas the other one posted in the comments has integrated graphics meaning that the one posted by op could have an ability to be changed to another gpu?

BUT Won't HP overheat too much? No issue with this model?

Thanks OP. I've actually ordered from Littlewoods where its £20 dearer but I had a voucher for £30 off!

Any voucher codes for very or littlewoods ?

Hi, i've checked the specs here http://www8.hp.com/uk/en/products/laptops/product-detail.html?oid=11083975#!tab=specs

Memory
12 GB DDR3L-1600 SDRAM (1 x 4 GB, 1 x 8 GB)

(Transfer rates up to 1600 MT/s)

Thanks op. I was staying away from HP but this looks like a good deal to me so bought it.

Yep, I used a £30.00 discount code on my wifes credit account, no point mentioning that on the post as it's a personal offer..
So I got the laptop for £313.00 delivered with 1% tracked on quidco as well. Should work out to be £310.00.

Littlewoods seem to be the same company as very although a bit more expensive..

So near... I thought I had found my next laptop, but good specs with a low res screen doesn't work for my needs:
"15.6 inch HD BrightView WLED-backlit (1366 x 768)"

Anyone has seen something similar with FHD (1920 x 1080) by any chance?

Not sure johnnyblock, I've put a 2Tb in my ps4, bought from argos a few months back for £60.00, it doesn't note the spec on the hdd on the hp website, but should work..
http://www.argos.co.uk/static/Product/partNumber/2489935.htm

I know this is a stupid question but this does have wifi right?

I have just gone for the Lenovo

yes it does dreamz, the three versions of wifi 802.11b/g/n

I stand corrected.

Thanks. I'm not very technical. Lol.

Decent laptop, especially if you consider installing an SSD.

Ordered.

Typical.. come on here and i end up buying a laptop. Mrs won't be happy

Anyone got a confirmation email yet?

Thank you, just what I need, ordered, plus got £30 off as well...

I have a similar one with nvidia gt 940 chip. Sometimes ops post without all details. I.e surface pro 3. Nothing else in description

Confirmed email sent

It might seem crazy and it is, there's laptops that don't have Gigabit and this is one of them, amazing since they've been on machines since around 2003. Absurd even.

How did you get £30 off?

Thank you. was looking for a laptop. ordered

Went for the Lenovo because i wanted the higher resolution screen + gigabit ethernet.

Did not have a very or littlewoods account so also got the 7.7% cashback off topcashback for new customers! Tracked instantly at £27 (7.7% before VAT).
So got it for £406.

http://www.tesco.com/direct/hp-pav-15-ab504na-i5-6200u-12gb-2tb-w10-slv/632-4816.prd

12th ram in Tesco too... hmmm

Yes, confirmed order delivered by wenesday

Called very they said my order has been placed but there's no stock available. So I don't think I will be getting it :disappointed:

Yes, you're right, it says £580.00 on the hp website as well, it's got to be a misprice as the price goes down when you add the office 365, but I've given it a try.

The laptop's touch pad is a nightmare. It's unresponsive and doesn't have a dedicated left / right button making the simplest task take a long time. Quit a few reviews on Amazon state the same (same model with lower specs):

https://www.amazon.co.uk/product-reviews/B00RCIB480/ref=cm_cr_getr_d_paging_btm_3?ie=UTF8&showViewpoints=0&sortBy=recent&pageNumber=3#R1ET7A0NUONYMR

10% off for new customers!!

​you usually don't get emails anyway

look if it's on your account then that's fine.

plus any discount such as code reflect later on statement or after delivery etc.
but bizzare

Just called them up. For some reason they held it and wanted to check details before release. They have released it now

Use a mouse if it annoys you.

bought one very similar with i5 +12gb of memory but with 1t hd from hp in the January sale for £399 + £49 for 3 years warrantee, and find it is a great laptop that boots up very quickly about 18 sec compered to my last 3 year old hp laptop, the only problem I find with it is the touch pad which incorporates the left right click at the bottom, I would have preferred them to be separate, but that's a personal thing. I thought it was a great value buy then and still do, and at this price its a steal.

How

Yes that's what I was getting at, but means the laptop isn't as portable as it should be. You would need to be sitting at a desk to use. Fine for some people but not all.

​Yeah I got confirmation straight away

Same here, 2min after ordering got confirmation email

There was just a problem with mine. Called them and sorted. Delivery Wednesday

I wish it was a FHD, would have gone for it.

​I'm struggling to imagine many people ever being held back to only 100mb duplex on this low end laptop.

How fast is you broadband connection, or if you are constantly transferring files from a NAS what speed are the drives/raid controller capable of? Assuming you'd upgrade this laptop from the 5400 hdd, would it even be capable of processing transfers above 100mb? Can your home router also cope with those transfers?

If this will hold you back, then I would have imagined you'd be after a much higher spec laptop in general?

can we apply 20% off first credit order?

People keep mentioning 10% off first (non credit??) order.. but how do I actually get this off? Is there a code?

CPXM7...I tried to apply, says invalid

That's how the 20% off, but how about the 10%? :smiley:

Not sure about 10% but i used the 7.7% here ... http://www.topcashback.co.uk/very/

Thanks!

6TFEF...£30 off first order

I kind of wish it didn't have Windows 10 on it. Can I stick a copy of Windows 7 I have laying around on it (i have the reg key) or would I need to buy a new licensed copy?

If you have a license key you can install windows 7 and manually activate it if it doesnt do it automatically

Is it 6GB or 12GB RAM?

Thanks for the above answer :smiley:. I'm reading up on the laptop. I think maybe I could deal ith the mouse. Does this laptop have beats audio, B&O audio or neither of those? Lots of the reviews reference the enhanced audio but I'm thinking this might be for a different model as there is no mention on Very.

Is it 6GB or 12GB RAM?

Is it 6GB or 12GB RAM?

Is it 6GB or 12GB RAM?

12GB; not a major difference between the 2 to be honest; people will be mainly worried about the size - 15.6" screen and its not full HD; I think its a bargain; most will stick a SSD drive in it and move the HDD to optical tray. Hot.

Is it 6GB or 12GB RAM?

Any additional info on the audio on the laptop..

Blimey, some of you guys are real lazy
http://www8.hp.com/uk/en/products/laptops/product-detail.html?oid=11083975#!tab=specs
PS. audio is "B&O PLAY" whatever that is.

Where are you finding the reviews?

http://www.techradar.com/reviews/pc-mac/laptops-portable-pcs/hp-pavilion-15-2015-1291633/review it ight not be the same model. It's more a discussion of the hp pavllion range.

how well will this run Football manager?

Great spec for the money and Office too - no wonder it's 'Going fast! 182 have been purchased in the last 48 hrs'

Is there a way of getting free delivery? I'm being charged 3.99

Use click and collect

Cheers ears.

Hi, I am not sure everybody realises, but Office 365 is a rental product. It normally costs £8 a month or £60 per year. The £340 price is only when you get Office 365. The Very.co.uk webite does not say anything about a price or length of contract you need to sign up to for 365. Maybe a bit too good to be true.

Must admit, didn't think I'd be buying a laptop today. It's to replace one I bought in 2011. Doesn't feel like technology has moved on that much since really, well maybe in the power consumption department.

Interesting

From looking at other laptops when selecting the Office 365 it adds on a cost. This one subtracts. I don't think a subscription is created.

Thanks OP ordered from very.

Also £20 more at Littlwoods and you can buy now pay in 12 months if that helps.
When you choose Buy Now Pay later. 20% of the cash price will automatically be applied as a credit to your account by 25th July 2016.

Can someone tell me how to get the £30 off ? or how to get the discount for new customers?

nice laptop but you can get better used one with warranty on ebay with touchscrren fhd and ssd

I hope the "Integrated 10/100 BASE-T Ethernet LAN" is a typo. Anything less than gigabit LAN is unacceptable these days. I understand most people won't bother connecting this to a home network via physical cable, but for those of us who do, 100Mbit just won't cut it. Other than that, tremendous deal!

Use littlewood site and they will give you %10 off to your 1st order (Code: CQ73M). This way you you can get this laptop for £323 with free delivery. (Original price £359). Hope it help!

Ordered great find Charlie.

Good deal, ordered one

Hi, I am not sure everybody realises, but Office 365 is a rental product. It normally costs £8 a month or £60 per year. The £340 price is only when you get Office 365. The Very.co.uk webite does not say anything about a price or length of contract you need to sign up to for 365. Maybe a bit too good to be true.
From looking at other laptops when selecting the Office 365 it adds on a cost. This one subtracts. I don't think a subscription is created.
I hope your right, I don't like risking it. I just used very.co.uk's online webchat and they could not give a decent answer. This is part of the chat. ME: I know. This is for the cheaper price. My question is what kind of subscription is there for Office 365. This is a rental product. Normally it costs £8 per month or £60 per year to pay for Office 365. There is no info on the website about what you have to sign up to. Reply: You will have to contact microsoft office as we do not have those details on our side. ME: You sell most of your laptops with Office 365 as an option. Do you know if you have to use it, or if you there is a definite subscription if you buy it? Reply: I am not sure Andrew that is why I say contact microsoft directly and see what they say we are not trained no anything on microsoft and product on the site.

I would have bought this for sure if there was definately no subscription. Adviser did not know what they are selling. Hopefully there is no forced subscription for the people buying.

You're not obliged to take this subscription.

You're not obliged to take this subscription.

Hi, how do you know this? I would happily buy this if 100% sure.

The pricing seems wrong here in 2 respects 1. the gap between with-office and without-office is too big and 2. the with-office version should be more expensive; how good are Very+Littlewoods at matching pricing errors?

i have ordered it but no payment detail was taken? is that okay or do i have to pay by card straight away?

I understand your concern, BUT for most other laptops on the site adding Office365 ADDS to the cost. Therefore whatever you pay in the total payment. I assume/believe it's a paid up 12 month subscription to Office 365 as that's normally the case with these deals.

CPXM7 20% off code didnt work for me even though it is my first order and I just set up a credit account (interest free if you pay in 3 months). I told the this over live chat and they added a note to y account and said the 20% will be taken off upon receipt if I confirm I'm keeping the item.

CPXM7 doesnt work on computers/laptops. £30 off code still works

that explains it.. i shouldve read more closely.. The live chat person just said there was an issue with the syste and it would be added later. I should've used the £30 code instead :disappointed:

ordered 1pm paid via paypal ,still not had confirmation email
update ..confirmed now 6hrs later

Wish I'd tried this earlier and could've potentially saved people more money but...

I couldn't get any of the codes working and didn't want to start a credit account so did some googling and found

20% off code on the Mirror website

It's about half way down and says


It's also listed on the Very Exclusive homepage.

Gave it a shot anyway and it worked so yeah...got my confirmation email for £275.98 delivered.

Code is 6WTKT if anyone else wants to try....might just be a glitch so we'll see if it's honoured or not. Was umm-ing and ahh-ing over whether to get the laptop or not but at this price it's really a no brainer!

​didn't worked man

Code worked for me, many thanks.

code worked for me too- wow- what a bargain!!

In addition to messing up with the code, on live chat they now tell me that even though the order is listed as processing and has a delivery date, it is in actual fact 'declined'. They say that all new accounts need to go through a verification process first and that I'll have to reorder later. I've received no emails or anything about this, but they say that typically they arrive 4 hours after an order is placed. It all sounds quite unusual. I wonder if anyone else will experience this stumbling block.

Why? Was this a problem with your payment?

I opened up a line of credit with them in order to use the code that had that as a requirement. I as approved for the credit though perhaps some kind of labyrinthian verification process that needs to be carried out. It's still listed as 'processing' in my online area and has a delivery date, but the live chat person is adamant that it will never materialise and that since this is my first order the account is 'under review' and I need to call the to get 'verified'. The whole thing sounds mad.. but relates to the fact that i just now opened up a credit line with them.

Very just phoned me to confirm the order. Apparently I haven't ordered any thing since 2015 & they just wanted to confirm the order and said it would be processed straight away then the email confirmation arrived couple of minutes later.

Also ordered from Littlewoods (£359) BNPL extra 20% off as cashback.

Wow that worked for me too, strange as it says for first orders only! That's a great price is they honour it though! 22ish a month over 12 months!

be careful with credit account with very. Somehow they verify 1st time incorrectly and put bad on your credit check. Next time it goes OK though. got few of my friends marks on Experian check.

Ordered from very using the 20% code for £275

Wow bargain. Just don't tell the wife

Just pay in full instead.

Is that with credit or pay in full?

Pay in full. Probably get cancelled though.

Pay in full with credit card

Got £22 cashback makes it £253

Interesting stuff about performance, surely a clean windows install would get this working super fast ?

That will be cancelled..dont even dream about it:-)

If it doesnt you are the MAN for sure

Which code please? I'll give it a punt

Quidco has tracked at £19.83.

6WTKT use it at Very

Mine has been despatched. Tracking number with royal mail!!!

Odered and 20% off code seemed to work...
Heat added

Was the extra 20% cashback on littlewoods valid with any other codes (such as 10% first use offer code)? Also how can you verify the cashback after the order without phoning them ?

Not only are new accounts 'under review' and need to be 'verified' if you attempt to take out a credit plan (meaning that your order might have been declined even though it doesn't say so in your order area) BUT if then then try to pay the whole amount by credit or debit card, that too won't go through since your account is essentially on hold, despite it looking like orers have done through Therefore i recommended where possible to pay in full first off and avoid the credit option. hat a lot of messing about.

What time did you order? Click & collect?

i cant see them having enough stock on this to cope with HDUK, Had it before with Very where it says in stock then the next day get a order cancelled as no stock available email.

Code is 6WTKT if anyone else wants to try....

Thanks Shoobirdy. This knocked £68 of the price. Total price £275.98 including delivery charge. Also have a further £21 tracked through topcashback. Ends up just under £255 assuming cashback becomes payable.

Having once bought my kid a hard to find Ben 10 figure for £3.75 from Very 2 years ago, my account was set up and ready to go. My order for the laptop at £275 including 20% off code has just sailed through, paid off on credit card in full. Didn't even bother with the potential quidco/top cash back as those sites are winding me up recently. Seem legit.

Does this come with Windows OS?

Suberb spot. Code 6WTKT gets you an extra £68 off. Heat added with pleasure.

Gave this a punt, will return my laptop from Amazon Warehouse as it has problems with touchpad and is not in perfect condition. Ended up paying around £150 more for this, but it is much, much better spec than another one was and hopefully will last for a while and be decent enough if I go to uni in the end.

HEAT ADDED by the way.

Orderd woohoo for 275£

I got a laptop many years back through very at a also silly price, it was delivered on spec... (Was through HUKD), ordered 2 thanks :smiley:

top cash back and quidco won't pay out as you used a voucher code that wasn't from their site

For £275.98 this is brilliant - bought! Thanks!

I don't understand why this machine is going so hot, when a similar spec (little bit less ram and smaller HDD) is going for much less at eBuyer, all you have to do is buy a cheap Windows licence and you're away!

Really? Care to provide a link?

This deal already posted:
http://www.hotukdeals.com/deals/hp-455-laptop-ubuntu-8gb-ram-1tb-hdd-199-98-ebuyer-2454630?page=5#comments

Just the 336 people viewing this now!

Thanks for letting me know

The only similar spec I can find on ebuyer: http://www.ebuyer.com/747486-hp-elitebook-840-g3-laptop-t9x22et-abu
8gb Less RAM
1.5TB Less HDD Space
Same Processor
Same Graphics
Only Difference is that it is FULL HD

£600 more expensive.

Completely different machine, apples and pears.

hot

The only thing putting me off is the stupid half size up and down arrow keys. It looks rubbish.

Did not realised that you already provided a link, sorry. I guess there's truth in your words, however the laptop posted by OP is nearer to £276, and for Windows, Extra Terabyte of space and 4GB RAM it is well worth it and saves the hassle for those who have no clue how to install windows, replace ubuntu, install drivers and all that sort of thing.

No problem. I agree - I wasn't trying to knock this post, it's a great price, I was genuinely just trying to establish which is the better machine. I'm also curious as to the build quality differences between the ProBook and Pavilion. Anyone have any experience here?

I've placed an order for the eBuyer one but if the general consensus is that this machine is definitely better, I might shift over (despite my dislike of Very).

I didn't realised that AMD is so powerful these days, I did seen the original post with the one that has Ubuntu on it, but I didn't even thought that it might have a similar level of performance to the Intel's skylake. I suppose AMD is underrated these days.

I had a probook & it was finished in metal build quality was excellent with a spill proof keyboard.

just ordered for 275 using 20% code

Do you guys know how to set up the 'Collect+' delivery address?

http://www.very.co.uk/collect-plus they say to select it at checkout but I've not seen any place where to set it, so it defaults to the standard delivery charge.

Hmm i was going to get a chromebook but this is tempting.

hi there, sorry for sounding a little thick but reading the specs is says this is only a dual core i5? how's that even possible?

Will this play Football Manager 2016?

Discount code worked for me too - bought for £275.98. Possibility of 7% cashback from Quidco too.

I'd not seen that deal, not bad at all. However this deal has a better processor, around 30% faster on average, and of course comes with everything most people will want already to go.

Ordered, Thanks OP - £275

http://laptoping.com/gpus/product/intel-hd-520-graphics-specs-reviews/

anyone interested in gaming on this the link has tests for a very similar spec machine

Is there any point in getting the extended warranty 3 years 59.99 or 4 years 69.99 or is it better just to put the money towards future laptop? I think that HP only offer a 1 year warranty.

Thanks for any advice, thinking of buying.

were do you add the code?

how would i go about transferring windows onto a ssd from the 2tb hd?

great deal ordered thanks hope they send them out

Tempted

On the payment page on the right hand side

says 569 have been bought in the last 48hrs, can see a lot of cancellation emails getting sent out

Thanks a lot, hot hot deal, just order one and code 6WTKT worked, knock down 20% so I have paid 275.75 pounds will see if they will honor the order.Worth a try.

Wow, that is brilliant. With this code that many quoted, only 275! What a bargain! Thanks OP :smiley:

So how much of a hassle is it to create a new account and order something? Do i have to wait to get a phone call?

Quidco has tracked on £283.33, ie. 19.83 cashback. So that's a net purchase price of £256.15. Nice!

just slightly more detailed registration, name, dob, address.Just don't pick the very card registration as it ask for extra details/ verification, pick pay by direct debit or paypal, .

Ah ok, thanks for the info.

Been looking for a good deal for a while - ordered one. Thanks to hukd :smiley:

bought for £275 with the code, hope they won't cancel, thanks OP

Bought thanks. the 6WTKT code worked for me.

Any ideas on battery life?

I caved in lol. Code worked for me too, plus i could get an extra 7% off from topcashback so near £250 for this in the end. If it doesn't get cancelled mind you.

doubt very much if you get quidco & use the code

​Thanksn

Does this have display port? Will it support 4k monitor for usual web development work (no gaming)?

Any risk of not having stock?

Hopefully! Thank you.

That would make their 1 million square foot of storage space in Oldham pretty empty then....

Of course they hold stock but not 500 plus units that have been bought so far off of this thread.

No doubt each & every order will be cancelled after the fact they realised that adding one product (office) reduced the purchase price significantly. Those that are not in the process of delivery will more than likely be cancelled.

In my tracking details the itinerary states

Latest tracking information

30 May, 2016 17:18:14 Order being processed at supplier
30 May, 2016 17:03:46 Order received by our supplier

So it looks as though it goes through to the supplier for despatch. I think it's more likely they'll cancel the orders they can - particularly with the 20% off code I found as it doesn't appear to be for use on the normal Very site.

Hey ho, we'll see what tomorrow brings I suppose!

You bought 8 hours plus of when the deal was posted. Any stock would have been allocated by then.

Best of luck & I do hope it all gets honoured for everyone who bought. We will see .

ordered thanks bnpl 12 months too

Indeed - regardless of who the supplier is I guess it's a large number.

I guess the code could still work on other things (if it all goes through ok) so anyone missing out could always try it on something else - 20% isn't a bad saving after all.

What's the battery life like?

Very are awful normally but i won't be surprised if many of these are cancelled especially the ones with the discount codes

12gb ram is overkill, better off halving it and putting in an SSD, plus the GPU is crap, should have dedicated GPU. price is worth(ish).

Think it will be available tomorrow?

Not sure says cashback paid by 21/07/2016 better off paying outright on very using code if you can

Will this play Football Manager 2016?

Yes.

get a Logitech M525 no one uses laptop track pads

try it again it worked 2nd time for me try copy/paste both the posted codes.

sa
same here tried 1st time didn't work second time did -happy days :laughing:

​they normally cancel cash back if you get discounts on the first place
although I've seen cash back being paid in that situation too

Ordered thank you.

If anyone has the time to post an idiots guide to swapping out hdd for ssd inc windows installation I would be greatful! :smile:

Obvious misprice here,when you add Office the price should be £539.99...a £40 difference as with all other laptops with this option.Still worth a gamble and hope they honour it.

the code did work for me so i just had to buy it even though i have got almosy same but with a10 amd processor so i dont understand hotukdelas its good site or bad :smile:

Does anyone know how long the 20% off code is valid for ! Want to purchase something else but not until Friday ! Thanks

Very rung as no confirmation email - declared or of stock and they are now cancelling orders (order placed 5pm yesterday) , some will get a great deal :smiley:

fixed now

Really? Did you not receive a conformation email at any point? I just made an order about 20 mins ago and have already received an email confirming the order with the delivery date.

price has went up on the site now!!!! ulp

yes indeed price corrected to £499.99 W/O Office. So I would expect them to cancel every order given correct price is £160 more ! If they don't this is definitely a steal ! Over 770 ordered over last 48 hrs - so the cancellation person is going to be busy !

we certainly hope so

I hope they dont

In the tracking has anyone had their order dispatched or is it still with the supplier?

showing "being processed"

Price has increased to £539 :disappointed:

Yup, mine is showing as "being processed by supplier" as well.

I placed an order after 7pm yesterday evening. I have just called Very to verify my account and my order had been accepted. Thanks Op :smiley:

lucky sod!

As above, this has now expired and the price corrected :disappointed:

Still showing as £339 here.

clearly we have some trolls lurking around
some say yes its accepted some say its cancelled
so lets just wait and see:-)

your the truthful guy and not the troll!!!
parcel is showing "being placed" now

got a tracking number
is that good enough?

At 09:54 it is showing as OOS. Time to expire.

I also have a tracking number :smiley:

Still Processing here... don't think I'll be one of the lucky ones!

I was in the same position as you so I rang them up to activate my credit account and my order went through with no problems.

Ordered yesterday. Also ordered lenovo for 329 just in case hp gets cancelled.

They've just updated the status and given me a tracking number... slightly in shock!

Got mine for £279 and tracking number bargain thanks op :wink:

I feel that they allocate a tracking number as soon as you order so doesn't mean you'll definitely get it

£339 is in the main title before you add Office.

Still seems to be working...just ordered, have the email and account says ordered being processed at supplier, fingers crossed....

it is a possibilty but theyve confirmed the sale to people too

plus many of us ordered yesterday and allocated the tracking number today and not right after you ordered it

So anyone managed to have the item dispatched or are they all "being processed by supplier" with the Royal mail tracking showing "please wait"?

This is because your a first time order and went through additional security check before being sent to supplier

I ordered something on the 29th and I'm still waiting for it to say dispatched. Got a tracking number but nothing happening yet. Maybe very takes that long.

New higher price is showing up as Out of Stock. A good sign that they are honouring the deal price I think. Otherwise where would all the stock have just gone to?

got an email saying my very account has been unsuccessful. called them to check order status and pay in full, but they said order not being processed. oh dear

did anyone get an email from very asking them to contact them via phone?

my order says it has been declined

no I didn't, so only found out I had to ring them to get security clearance after an online chat.
d
even though mine says processing etc I don't hold out much hope in them being honoured. but fingers crossed

I did get a missed call from "Littlewoods" according to TrueCaller, but they hung up before I could answer and then my order suddenly got a tracking number, so I'm guessing they were looking to cancel but found a bit of stock left...

Oh, and then a confirmation email to go with it too

Mine is supposed to be delivered on Thursday by royal mail special delivery so I would expect it to despatch on Wednesday. I'm not worried - still expecting a £600 laptop for £275. happy days.

Order 'seems' to have gone through, paid with paypal.

I ordered yesterday at 11pm and I got a call from them 1 hr ago saying they are confirming the order now. Got a mail confirmation after that as well. :smile: .. what a deal at £275..

Despite telling me that the order was declined due to needing to 'verify my account' it appears to have gone through anyway. The problem I'm left with is that due to confusion on my side I didn't add the 20% off code myself -instead a 'note was added' about '20% off' to my account at the time of purchase. They are currently refusing to give me the discount as they say the code only works on the veryexclusive.co.uk site . I have demonstrated that I can add an item to my basket and apply the code and that it DOES work so please apply it, but they say that the code doesn't work on very.co.uk and I'm mistaken (which is annoying to be told when i know that it does work). So it appears that not only was the price of this laptop possibly an error but it all likelihood the 20% off code shouldn't work either!!

​how did you pay?

That's the thing, my error that didn't help matters. I tried to use the CPXM7 20% off code via credit on the very.co.uk account but it wouldn't apply. I was told over live chat 'oh it's fine and an error with the system we'll add a note' but of course that code isn't valid for laptops as it turns out.

The code that does work actually works via direct payment or credit from what I can see, so it was a mess up on my part when making the order. I didn't reorder (and now it's out of stock) as they told me on live chat that my first order had been declined/cancelled anyway due to account needing to be verified. They told me if I ordered again that would be cancelled too and that i'd have to place the orders post verification. None of that wound up being true (as I stated to them when I informed them that it was still listed as processing, not declined) as the laptop is now on its way to me via royal mail. It just looks like I'm out of luck with the 20% off. It's my fault, though their live chat service was nightmarish and did give me and continues to give me with complete confidence on their part lots of information that is simply not true.

I paid full by debit card..

I bypassed the Very credit payment option and paid directly by visa card..

I should've done this, but there was a code that offered 20% off for the first credit order and I made the mistake of thinking I needed credit. My fault as that code wasn't valid anyway. The code that works on veryexclusive and very.co.uk works for credit and card orders and seemingly any type of item. I could use it now to order but the item is OOS. They are refusing to add it to my existing order retrospectively because they say that the code definitely doesn't work, when of course we all know that it does. My fault for rushing to make the order. Lesson learned.

Two with RM tracking numbers, 20% off both, £41.64 TCB tracked on one :laughing:

Edit: Doh! That's the cashback for both...

I've had my tracking number since yesterday. ordered at 11 am, but still be processed by supplier meant to arrive tomorrow.

I would guess most will say this until they are cancelled. hope not though

So far I've got a tracking number, got a tick next to the 'Processed' box and they've pre-authorised my credit card for payment. It says delivery will be made by Thursday, but still awaiting dispatch. I ordered just before 8pm yesterday for £275.98, plus TCB has tracked at £21.

I would say things are looking good for a great deal, but won't count my chickens until I have it in my hands!

I have the same, tick next to processed, pre-authorised on credit card and awaiting dispatch for delivery on Thursday. However I suppose they could still cancel.

I was just reading on another thread for mobiles that they can claw back any misapplied discount - does anyone have any experience with that?

i ordered 2..one without discount code and one with. the call center was helpful and cancelled it.

Great find and thanks for the 20% code. The price is back to normal now.

probably the first 100 buyers, i doubt they're willing to take over 500 price glitch orders, one can hope though.

Same question. Any help will be greatly appreciated.

If they did could you not do a Section 75 claim on your credit card as they'd have taken more than you authorised?

Thank you. Does it mean we will need to reinstall the windows on the new (blank) hard drive? I am sorry for being thick.

Yes. Guide here:

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

Or put is SSD in an external caddy and clone the hard drive

I've got a UK mail tracking number saying it's been collected so I doubt it's going to be cancelled now :man:

Does Office licence come in a form that could be sold on?

I think installing the SSD in the optical bay will probably be a better option, if it's possible. Having an external caddy would mean an extra thing to carry around.

I was only suggesting that to clone the drive, not as a permanent arrangement

Do you think they're going to cancel them. Got. Tracking number and all

Scott, what time did you order? And under your recent transactions on the very.co.uk website account section does it say "Pavilion 15 -Ab504na Intel Core Silver £271.99 - Direct From Manufacturer" or "Pavilion 15 -Ab504na Intel Core Silver £271.99" without the "Direct from Manufacturer" part? I think is where things might get tricky for some because I made two purchases, one with the 20% off (today 6am) and one before I had that code (yesterday 1pm) with the first not having the "Direct from Manufacturer" caveat whereas the one I bought afterwards had it in the Transaction History section.

20% off code 6WTKT seems to be clothing range specific, looks very difficult to be honoured

Why is it still letting you go through the process of buying at the price of £339.99?

I placed the order at 11:15pm last night - called up very at 1pm today and they said the order is still being processed. once it gets dispatched, then they will send me an email.
has anyone had their order cancelled yet?

I don't think it is. I just tried checking now and it's showing at full price and that its out of stock. Both with and without Office365

Trying to retroactively get them to do 20% off using 6WTKT and its the Indian call centres
but Very is giving me runaround.
1. Have to register for credit using another email addr and order it again.
2. You don't have the credit line open therefore...
3. Its only for Very Exclusive items.
4. Your item is suspended until you speak to Section xyz and they are not working today and you need their approval.
5. You paid in full so you can't use code.
6. Your purchase is actually not on hold for approval but will be shipped...

I actually used PayPal, maybe I should get PP involved to get code sorted.
Anyone used PP and used code and it went through?
I don't know for 20% whether I am coming or going.

My tracking shows received by royal mail and expected for delivery before 1pm tomorrow (special delivery)

What time did you order?

I can understand your frustration but Paypal have nothing to do with the code. You can't get Paypal to lower the cost for goods you have paid for, that would be ridiculous.

Looks like orders are being fulfilled anyway so count yourself lucky. :wink:

PS: In my experience Very call centres seem to be located in South Africa going by the accents.

Just gone midnight. was quite late but thought i would give it ago. paid by card and was dispatched first thing this morning

Nice. Under your transaction history on your very account does the item show "from distributor"?

I'm in what is almost the exact same situation but only because live chat initially offered to manually add a code 'as a note' to the order that isn't even valid for the item so won't be honoured. The code you posted (and one I should've used) does not even require you to get out a line of credit as it also works with credit and debit card payments. My issue is that they say that can't add it their side (they claim to have tried) because it's not a valid code on very.co.uk , only veryexclusive.co.uk .. then they say it's not for electronics etc. It clearly works on very.co.uk though.

They asked me to email proof that I can use it, so I sent a screen cap of me using the code with another laptop in my basket. I don't know if they will give a sensible reply though. If my previous interactions are anything to go with I doubt it.

I could've actually ordered a second laptop at the time using the code as I soon realised my mistake and not accepted the first laptop when delivered (the order was listed as processing, and hadn't been processed so the code actually still worked for me). They however told me not to do that as my first order had been declined anyway (it hadn't by the way) on account that my account was new and being verified and the second would would be too. They told me that I'd need to reorder the first item upon verification due to this (they were wrong). I've never had such a terrible experience with customer support in my life with some live chat people being down right rude, and all making claims that turned out to be totally incorrect at every turn.

You have 2 choices.

1) Cancel the item.
2) Take it for £340.

Paypal, bank, cc company can not force Very/Littlewoods to add discounts to any transaction. If they are refusing to apply it for your order then there ain't anything you can do. You can try & escalate it to their complaint process but that's unlikely to get anywhere as they'll simply say the code itself was an error & not meant to be used on their site/particular item etc.

31 May 2016 XX002 Post And Packing £3.99 - Direct From Manufacturer - -
31 May 2016 K7A6P14 Pavilion 15 -Ab504na Intel Core Silver £271.99 - Direct From Manufacturer - -
31 May 2016 TO BE CHARGED TO MASTERCARD £275.98 - ON DESPATCH

Despatched
Delivery by Wednesday 1 June
My Account Address
Track parcel
Parcel 1 of 1
hp-pavilion-15-ab504na-intelreg-coretrade-i5-processor-12gb-ram-2tb-hard-drive-156-inch-laptop-with-intelreg-hd-graphics-and-optional-microsoft-office-365-silver
Item Number: K7A6P Quantity 1
Pavilion 15 -ab504na Intel Core SILVER ONE SIZE

Has any one else noticed in product description it says 6gb ram?? instead of 12gb or has that been discussed already

Cheers mate. That's great news. That gives us all a bit of hope that it'll go through. Thanks.

Edit: Although I've just noticed that your dates all seem to be on the 31st May and mine haven't cleared even though the first was done on the 30th of May. Hope there isn't an issue for me.

Mine still at "Order being processed at supplier"

It has been mentioned, but the other descriptions, including the HP website, confirm it is 12 gb

You're likely right, though the code 'still' works, so if it's an error it's not one they seem all that eager to do anything about. Also from the moment ordered it was not possible to cancel this item. Therefore is effectively the way to cancel to simply refuse to sign for the item?

I am in almost similar situation. Cant get the rude Indian call centre agents to apply the 20% discount code. I think they are simply there to say that sorry we are unable to do that. Irrespective whatever you say, they are not there to help you. I used the £30 discount code and paid today via my bank card, I wasnt aware then about 20% code. The lady on chat was saying that they cant apply code on their side and that you can reorder it and apply the code again. Obviously the item in question isnt available anymore.I may try tomorrow again.
Please if you guys get any success do share it here.

For clarity, which code is / was the £30 off code?

6TFEF...£30 off first order......But almost all codes are invalid on first attempt. I had to re enter the code within seconds and it then get accepted. TCB also tracked £21. I dont know to go with it or return it.

Same. They manually put a note about the 20% off note with my order, but it's the wrong code. The code that works (still) they refuse to acknowledge is valid for the site. So I would be paying the full £340. It's still cheap, but I've spent so long with them trying to get the to sort this discount and was effectively told not to reorder at the same when i could've used the right code, that it's annoyed me. It's still fairly cheap at £340 I'd say, but I don't know if I'll accept it.

You were unable to cancel the item because they were yet to process the security checks. The problem is the period that they were under processing where nothing was happening. After being given a tracking link you are then able to cancel.

I found this deal very simple to purchase online, not sure how so many have over complicated it. When I know it is a misprice and an illegal voucher code, I'm just hoping it slips under the radar, the last thing I want is to be talking to a real human with the power to cancel the order.

Personally if you ordered it and you don't want it, please sign for it and follow the proper returns process. If you don't sign and it ends up in a dusty corner of a UPS warehouse somewhere, well they have already got your money and you have a whole lot of explaining to do to the Indians again. Much better to have an official return note and posting barcode if anything goes wrong.

If I was in your place I would have ordered again with the 20% off code. You could have later cancelled the first order. I wasnt simply aware of the 20% code and when found out, it was already out of stock.But you were completely misled by the Indians:). Even at £314 I am thinking of cancelling the order, even if the TCB £21 is paid to my account. But yI can understand its a bargain even at £340 as tesco selling it for £599. I ll attempt tomorrow. lets see what happens

The message I received when clicked the cancel link a little while after ordering stated that certain items cannot be cancelled and that I had the option to refuse to sign for the item on the doorstep.

I did think of using the code to make a second order, but I wasn't sure where I stood in terms of the orders. They specifically told me not to order again as they said that even my first order had been 'declined' (it hadn't though) due to my account needing to be 'verified' and that I'd have to reorder the first item again later anyway. I had visions of getting caught in some kind of loop of ordering multiple laptops, not every knowing how many if any would ever show up :smiley:.

It's my own fault for trying to use the wrong code then trusting them when they said it was a fault with the system and would be added anyway. Now I'm stuck in a stupid situation where I was told not to apply the code I should've and could've used as it's not valid.

All these calls to very to get even more of a discount, surely it's not helping the people who ordered without any issues online as very might cancel everyone's order, still a cheap deal at 340

Yes I know, while on your "my orders" page if it says processing then you are being security checked and as such can not cancel it. If however the tracking link was there on your "my orders" page then clicking cancel would first go say the same "can not cancel" crap and then the order would then change to "cancellation requested" and then change to "cancelled". This despite receiving that message.

Just to clarify then, if I sign for the item, I can then return it (as long as I don't connect/us the use? Only the advice when I tried to cancel on the site was to not sign for it. I'm sure whichever option I choose will end up being the wrong one anyway, so maybe I should spin a wheel :smiley:.

I can't see why they would cancel any orders at this stage unless they were going to anyway, or don't have enough stock. I'm not trying to get 'more' of anything, just trying to apply a code which 'still' works on the site for comparable items :smiley:.

crazily that code is still working... very strange as there's loads more bargains to be had! thing is they usually use dpd for post, so this laptop must be a different process? where they have passed on the order to somewhere else or something and royal mail are delivering, which may be why it's not getting flagged? not sure, but mine hasn't changed status yet so who knows what will happen with it!

Some people have said that it's getting sent straight from the manufacturer so maybe that explains it :smiley:

God only knows what will happen. If the past is any of the indication of the future with my Very dealings so far, I'll sign for it and it will turn out to be a turd in a box.

"order still being processed at supplier"
7% quidco in addition to the 20% discount was tracked?
I'm hoping that's a good sign as to whether very are going to honour the deal.

Can't see this one coming off if it's meant to be arriving today.

Delivery is supposed to be today but still no sign of dispatch :disappointed:

What time did you make the original order and when did the process your security checks?

I deleted the post because I realised they hadn't refunded one of them so I may still get that one.

It just confused me because they put the refund of the delivery charge through separately, thus creating two different refunds, one for the computer, the other for the delivery charge. It made me think they'd refunded both orders.

The first order was placed at around 15:30 on the 30th, the second yesterday and was awaiting stock. It was the second order that was refunded.

Security checks?

You managed to make a purchase while it was out of stock? By security checks I meant the call they give you to verify your information if you are a first time customer. If they don't get through to you it results in your order being stuck in the processing stage with no tracking link.

Same here. Delivery is meant to be today still being processed at supplier.

​Mine was 30th at 11 am. paid in full by PayPal.

​strange I've not received any call from very but they have allocated a royal mail tracking number.

Just received mine via special delivery. Came with seperate Microsoft office 360 box . Really surprised people are struggling to get these as I had no issues at all. And ordered just after midnight. Did come straight from supplier though

Before you received it, did you get an email confirming despatch and a working tracking number?

My item is showing as processed but does not appear to have been despatched, and the tracking number provided does not work - however the Very website says that delivery is due for today.

Do they ring to verify all new accounts? I didn't apply for credit, I paid in full on my credit card (it's showing as a pending transaction). I didn't receive a phone call but mine has "Processed" box ticked green but still waiting for dispatch and says:


31 May, 2016 Order being processed at supplier
30 May, 2016 Order received by our supplier

There's a RM tracking number but it isn't working yet as not dispatched. Do we need to ring them to verify something?

It sounds like your account and order was approved if it's been received by supplier and you've got a RM tracking number? I'm not certain of that but through fact that they passed the order on... If does sound like they had several hundred orders though so who knows what's going on.

contacted them on live chat, this is what they replied.

Ronelle : I am unable to contact the suppliers to check the current status, what I can do for you is to provide you the number of our Trace Specialists Team as they could do this for you.
Ronelle : Their number is: 0844 822 4684.

Please update us how did it go if you contact this number

Yes, ihaveaquestion is right. As long as it says processed then it has been approved. Sometimes there is no need for a credit check as my first laptop went straight through without any processing however the second one got stuck in processing with no tracking number. It was only after I called to find out why I couldn't cancel that they informed me that they needed some additional details to approve my purchase.

Yeah, it's surprising for me about what is happening with mine because my first one was purchased 1pm two days ago and it's still under process with the supplier.

Looks like your the only one who's had a delivery, a next day delivery when the item was in actual fact a 2 working day delivery item. ......weird? !

Anyone else doubting their order will be dispatched today? I've already had four different staff including a supervisor give me misinformation about orders I've placed so I'm not holding out any hope any more to be honest.

Yeah I think they all should, then again only one of my orders indicated this in the transaction history,

So far they've took the dosh via PayPal, I received the order email but there is not sign of it at all in my Very account! On that basis id have to rate my chances of seeing this sucker as slim!

Mine still "31 May, 2016, 01:25:10, Order being processed at supplier". Suppose to be delivered tomorrow.

Same.

Was supposed to be delivered today, don't think I'll ever see sight of my order.

No dispatch for me yet either :disappointed:

Ordered this on 31 May just after midnight.
Given tracking number with Royal Mail, still being processed although was due for delivery today.
No sign of dispatch, so doubt will be getting these also showing up as out of stock on very site, last time I checked.

I just received email confirmation of dispatch. logged on and had a tracking clicked and it was royal mail special delivery
i will add photos as soon as i can. am i the only one to receive one yet?

thats good news! fingers crossed for the rest of us. was your delivery for today originally?

Happy for you! Just hope we get it too...
so for delivery should have been today, no despatch notice.

Are you the only lucky one?

Did you call?

Live chat said mine should be in Royal Mail's hands tonight for delivery tomorrow, no issue with the order. Crossing my fingers.

was it supposed to be delivered today?

Tomorrow, was worried with it stuck at processing with supplier all day yesterday and today.

Seems strange that they've despatched ones that were ordered late on, but not earlier ones!

nice1!

I just did contact very and the said everything is ok. My delivery date is tomorrow, if it does not arrive till 7pm then i have to call them back and they will find out whats going on. So far nothing to worry about :wink:

Placed my order on 30th May at 23.45. My delivery is due tomorrow. Spoke to someone on chat this morning and have said it will be delivered tomorrow. Just rang up Very too and they have said the same thing.

Ordered 2 the first on the 30th without the code delivery on the 2nd June. Then reordered on the 31st with code delivery the 1st June. Not arrived and not contacted Very maybe tomorrow we'll see If 2 turn up the £339 is up for grabs if someone would like it.

spoke to Very chat too, they said order is accepted so should be here by tomorrow.

I would like to buy inbox me please.

Just spoke to an advisor at very. They said my laptop is in transit to Royal mail. So should be here by tomorrow! :smiley:

Thanks guys..i wont even phone them after these comments

Will do if it arrives also Cash on collection from Milton Keynes.

This is so nice of you giving us a hope, I have ordered the 30th May and still waiting ,order processed delivery date sais 2nd but when I'm trying to truck the order is not dispatched so I don't know what to think.But will see tomorrow if Royal mail will appear at my doorstep lol but I'm skeptical will see.

FYI if for some reason you didn't get the 20% code added at the time (the one they refused to believe is valid), you can get the £30 off added via the other code here if you ask on tech support (6TFEF) . Better than nothing

Lots of peoples orders are like this. It could be due to the overwhelming number of orders, or possibly just because it takes a while for tracking codes to start working. That's happened with me when I've ordered from some companies before. It definitely appears as if the order has been forwarded to HP.

thats good. it means u have been successful with applying atleast the £30 off code. Did you call them or through webchat?

Hi, strange but code was working , I paid by credit card 275.75 and I just come of from the live chat with Very and he advised me to wait till tomorrow he said delivery date show the 2nd and should be just fine but tracking number doesn't show where is the parcel , so god knows hahaahha I will wait and see tomorrow

Web chat, but i assume either is fine. Just ask them to apply it to your order as there has been a mix up. I gave up with the 20% off code because they still don't acknowledge that it can be used on the site.

My delivery was due today, spoke to very and was told its on its way, could be as late as 9pm. Will update after 9pm.

I didn't have problem with the code , I apply the code when I was purchasing the laptop and all went just fine also topcashback tracked on 21.75 pound so perfect so far

Sounds like you got a great deal then, assuming that it arrives :smiley:

Sounds like they are just making excuses and passing the buck. Doubt mine will arrive tomorrow if it ever does

I am still thinking of whether to keep it or return it with just £30 off...let see

had the same as every other person. not even showing as despatched but Very have told.me it's due for delivery tomorrow..... if I had a hat I'd eat it if it arrives tomorrow.....I have a cat though so might eat him instead.

ever so pessimistic:)

your pessimistic too

Hmmm we have a tracking number, but says information on item isn't available yet and has been processed but not dispatched from Very yet.

Some people are so funny, like I mean, do you need a laptop or not, if so, is this the right spec.

It isn't coming from Very. If you look at the order details, it says "passed to supplier" so it is coming direct from HP. It says that the tracking may not show up until late in the evening after receipt by Royal Mail.
Mine is showing the same, and has been for 2 days, but it has always said delivery on 2nd June.

I share your stance on it. Of course I could be wrong, but to me it looks it will turn up even if it's a day or so later than expected

If you need a laptop and this is the right sort of spec for you, then it doesn't matter if it cost £275 or £340 it is still a great deal.

If you don't need a laptop or you just browse a bit of internet and write a few letters then even at £275 this is expensive.

I don't understand the mentality of returning it because of having applied the wrong voucher code.

This is a £600 laptop. If you need a £600 laptop it is a good deal at whatever code was applied. If you don't need a £600 laptop, then why not save yourself the full £600 by not buying it.

has anyone had their laptop dispatched with the discount? i`m sort of expecting a cancellation considering i was the 500th person to buy one, i also paid by debit card without realising they might retrospectively charge the 20% discount.

I think it's an individual thing. I very much doubt everyone here 'needs' this item, and as such there is likely a price they are happy to own it at and a price they are not. Thankfully as stated in my other post, those who didn't get the 20% code added can still get £30 off via live chat with a different code, so it makes sense for them to do that if they want to save a bit more. I very much agree with you though this this is a very good deal at both prices.

Anyone who wants to return it at 275 can sell it to me.

same here !!!

Sure, I'll take 500 quid. An as a bonus I'll even throw in a years subscription to Office 365 :smiley:

It looks like one or two are popping up on ebay http://www.ebay.co.uk/itm/New-HP-Pavilion-15-AB504NA-15-6-Intel-i5-6200U-12GB-RAM-2TB-HDD-FREE-OFFICE-365-/301971142241?hash=item464ee1f661:g:U~4AAOSwepZXTbxd

You should give me a discount as you can pay very after a year :smile::sunglasses:

Has this dispatched for anyone yet?

Many people have recieved it i know a guy who ordered 4 and recieved all of them.

Did he really need 4 of them or is he being greedy and selling them on?

Buy one of him then

I already have bought one of him need more.

satan you get delivery?

I think you are the guy that bough 4 :stuck_out_tongue:

If mine doesn't get dispatched in the next couple of hours i can't see it arriving today (Thursday).

Nope. Still showing as processed but not despatched, despite my listed date of delivery being 1st June.

I phoned Very at 7pm last night to find out what was going on, but the lady said she had no idea and that the delivery company was closed so she couldn't check. She told me to call again today.

Uh oh, on the track parcel page on the very my account it no longer shows the tracking link. I still have the royal mail tracking numbers that are still showing "Special Delivery Guaranteed™ items are first tracked when they have reached our mail centre. This may be late in the evening on the day the item was sent." However the link to the royal mail tracker isn't available anymore on the very website.

samehere...no one knows what's going on.....very lady last night admitted she can't find out.

ditto :confused:

I no longer have a tracking link either. Due for delivery today.

I'm the same but have one that is due today and one that was due yesterday. No sign of either.

There was maintenance going on at around 5am and the site was down. When I checked after that the tracking information disappeared. So definitely very removed it. But it is still working through the app.

I ordered mine through Littlewoods and the tracking link has gone from my order too, it just shows the order as being processed at Littlewoods' supplier. It's supposed to be delivered today.

I enquired online about the delivery and they said that their 'trace team' would get back to me in 3 - 5 days. Of course by then I'll either have the laptop or know that it's never going to arrive anyway.

haha.. I appreciated him trying to help so don't mean to be funny about it, though much of the rest of my Very experience has been a customer service hell! It'll be the cherry on the cake if after all this the laptop doesn't even materialise anyway!

same here but the delivery date checked has changed to yesterday now... who knows what's happening!

Delivery by Thursday 2 June (Delivery date checked on 01/06/2016).

chatted online and they told me order is still going through and they refunded the 3.99 delivery for the inconvience :-/

Nice one!

Tracking link gone from my order to

Hi All,

My delivery is due today, so i called track and trace department and have been notified that they cannot do nothing till tomorrow. Payment has been taken out of my bank account too. Laptop is coming directly from supplier.

Same as this for me..... it's a waiting game.....shocking company to deal with.....

Well it didn't arrive. Tracking link also disappeared from my account, was told by online chat that they will treat it as a missing item now and will be in touch when they have news....which is up to a week! The agent last night gave me the couriers number which I just called....it was yodel and they have nothing under my details...plus reference numbers don't start with AF for Yodel. The agent obviously fobbed me off with any courier number they knew!

What a complete an utter shambles. Dunno about you but Very have also lied through their teeth to me on four occasions now so I'd be suspicious of anything they tell you.

My experience has convinced me that Very don't want to fulfil these orders but for some reason they're having to wait until they're able to fully cancel them. Maybe I'm wrong I dunno but it seems like that given the constant misinformation they're giving. It must be something to do with HP, as in Very don't have complete control and that's why a couple of orders have slipped through.

Lastly the link to the tracking number may not be there but if you look at your browser history the tracking number still works as it did.

The chat seems to think i'll get it today but i pointed out to them that it still says "Being processed at supplier". They sent my details onto the track and trace team.

Have a feeling i am going to be waiting ages for this to arrive.

I rung very customer services, they only know as much as we can see ourselves on our account, apparently 2 suppliers who they say they can't contact and don't have details of. Got 2 on order due for delivery today.

that online chat is a joke, just reads off what's on your account, what a waste of time!

The whole company is a waste of time.....

Very.....Never again bargain or not

I just chatted online too.

I was due to receive the laptop yesterday, but like almost everyone else it is showing as processed not despatched, and my tracking number has disappeared.

The lady I chatted with said that "Upon checking your account I can see that the order is being delayed by the supplier. I would have send this to our trace team to investigate what has happened to your order. You would have to allow 3 - 5 days to get information from this team."

I asked if I could be refunded the £3.99 delivery charge due to the inconvenience, and she said yes.

I guess now I just wait and see.

My order is still being processed at supplier since 30th of May 20:44. Tracking information is still available and it is due to be delivered today. If it doesn't arrive today, will ask for shipping refund too.

​that's just your cookies advertising recently viewed items by you... I get stuff like that from every shop I go on

So far has only one person got it?

Only one confirmed delivery on here!
Has very given any more information to those that were expecting deliveries yesterday?

Probably going to take weeks for them to sort refunds!
One of mine was on an existing credit account, other i paid via PayPal.

Hey all, mine was meant to come today as well. I've just been on the phone to the rudest woman ever who kept saying the connection was cutting out ( I've never had this issue before with any phonecalls ) Saying that it's been completely processed and is out for delivery today..
So I'll be the judge of this, i'll keep you updated if anything comes. I'm about to go onto live chat and see if anyone has a second story or a new tracking number for me...

​Am asked to make an eye watering decision soonish, I pmed you but have not got pm back from you. Whether hukd pm system is wonky, I hope not but if so,
trying via main thread here to double check. Any updates your side?

Wish you luck, live chat is live but information they provide is not live, they can only see what we can see online in 'My Account'.

I bought a new laptop a few days before this deal appeared - otherwise I would have tried to buy one of these. Glad I didn't looks like an omnishambles - Very seem to rank very low in customer service - and perhaps their operational processes !

I doubt we will know anything until the trace team replies to someone next week. Hopefully they will post the response on here. No point everyone doing it or the trace team will just grind to a halt too. :disappointed:

Just spoken to live chat and this is all I got:

lol you've got no chance there in my opinion. I've lost count of the number of times I've been fobbed off now with excuses like that. This is what annoys me. The customer service advisers should just tell us the orders will be cancelled, instead of all this ****.

If anyone's delivery was yesterday, then i suggest you ring the track and trace. As they said they can only chase deliveries after 24 hours. They should be able to see your delivery. Very confused as payment has been taken from my account.

Yup.. They refunded delivery charge but she stated

" Hayley: at 12:47:44
There is no need to be worried, you will get your item, just sometimes it happens that orders are late. The delivery charge has been removed for you now. "

So.. She's saying I'm still getting the item, the woman on phone this morning said I should be getting it today. I give up.

Better you call them.

I've just received an email saying it's been despatched. Looks like they are fulfilling orders!

Mine says processed but not dispatched. Royal Mail link has disappeared. Money has been taken from my account but not received any update since 31st May. Guessing it won't be delivered today.

thats good news

Lucky you! When did you order btw and what was your original delivery date?

Okay, just been off the phone to someone who's obviously had allot of you guys calling him lol. He's said it's not coming today ( Although I've been told it was by another woman ) and that I will no matter what receive the laptop at that price. Nothing will change but I've just got to wait for a dispatch email and he said allot of people are getting dispatch emails now, so.. Hopefully!

When was your delivery for?

Let's hope he's right...fingers crossed

Waiting for dispatch e-mail

Makes me laugh some of the comments on here. If you get the deal happy days if you don't tough move on. They can cancel due to pricing error. Keep phoning them up and live chat does not achieve much just interferes with Very's every day business.

You don't seem to understand the problem. If they cancel the order, fine, happy to move on. But they're not doing that, they're winding people up with misinformation.

Supposed to arrive today, I doubt that will happen.
The email I have says that "if you haven't already received it, it will arrive in the next few days" and has "track my parcel" clickable link (which doesn't work at the mo). I ordered on the 29th. I'm not bothered when it arrives, as long as it does actually arrive...
IMO, Very should have informed people before now if they were going to cancel orders. I don't see how they have any other option than to supply these at this price...

Exactly, given how many orders came through, they cant instantly process say 500-600 orders. Sureley it takes time, and phoning and so on may slow things down, regardless of whether they are granting or cancelling orders.
Patience

They're a shambles. They can't even change the delivery date on the order page when they know full well that most orders will not be sent out today. It's their incompetence that's the problem, not the fact people have placed the orders.

They should have sent a clear message to their customer service team as to whether they were going to honour these orders or not but it's clear they haven't, all you get is conflicting information (and sometimes outright lying) if you contact customer services.

The people you speak to on the phone haven't got a clue what is going on. The managers who make the decisions don't take calls from people like us.

Please,
would you mind sharing further details about the order date/time and original delivery date and the name of the courier

They have sent all the orders to HP who are not despatching in the normal time frame. What do you want them to do?

Order date 29/05/16 at 21:47. Original delivery date 02/06/16. Very email received this morning saying it had despatched. Site now updated to say Despatched by Our supplier 2 June 2016 at 12:47:02. Track my Parcel link to Royal mail still says to check back later, but that doesn't surprise me if it's only just been despatched.

that's very helpful, thank you

I bought it at £339. Not received it yet

Is there any chance I could get the discount code added on?

I understand what you guys are saying about patience and the volume of orders. All I want to know is when I'm going to have the stay in the house for my delivery. It's really annoying. I changed my work day off to wait for this delivery today because it said it was checked yesterday and said it would still be here today.

They need to give more accurate delivery dates even if it's in two weeks time. I don't mind. Also the bloke who posted that he received his actually ordered his a full 24 hours after me. Why isn't it first ordered first served. It's really frustrating.

I have spoken to somebody with some sense. He has advised that HP distribution centre did not work the bank holidays and they have 2 days in which to dispatch, clearing the backlog of orders

How does he know that? He works for Very not HP lol!

Unlikely from reading what others have written, the other problem is that the discount code is only meant to work on the "very exclusive" range and people are suggesting that based on their T&Cs, they will retrospectively charge the discount back when they find out the error which is also quite discouraging.

Hang on, this deal was posted on the morning of 30 May 2016, did you order before i.e. on 29 May, are you sure?

If the code hasn't expired yet the code 6TFEF should give you £30 off. Ask them to add it over live chat. They won't add the 20% off code, but added this one for me yesterday. Also, as there's a delay you can get them to take the delivery charge off.

I purchased one, with code. I think ppl need to chill. If it comes, it comes. I do not blame them if they did cancel, mistakes happen. I will just wait and see, everyone phoning up is just going to slow down the process for everyone.

agreed complaining and moaning when its clearly out of Verys hands and in HPs to direct supply. I am surprised the thread lawyers haven't appeared yet talking about suing. I actually need a laptop so I will keep my fingers crossed that they are fulfilled but I'm not going to lose any sleep if they are not as HUKD always come through with good deals regularly.

That would be an unauthorised charge to your card, so you should be able to do a chargeback (or for a credit card a Section 75 claim)?

100% percent certain. I ordered on the 29th at 21:47. I was just browsing the site and came across the deal. Looks like I might have been one of the first orders in that case!
From my order page:
Latest tracking information
2 June, 2016 12:47:02 Despatched by Our Supplier
29 May, 2016 22:02:30 Order being processed at supplier
29 May, 2016 21:47:43 Order received by our supplier

Live chat just now: "I do see your orders were both suppose to be delivered to you yesterday. However the reason why they have not been delivered to you as yet is due to the fact that there was a delay with the delivery. However I am pleased to let you know your order will be delivered to you within the next 48 hours if not sooner." Which I suspect is BS. Got delivery charges refunded though.

i thought i'd seem unreal for them to charge you afterwards, but apparently they do have this right to charge you in their terms and conditions, whether they tell you before they dispatch or give you a chance to cancel is something i'm more worried about as i paid by direct debit rather than paypal, which would have stopped them from clawing the money back.

If it were out of the hands of Very and only in the hands of HP most of us would have received our orders by now or at least we qohod have been told that they weren't coming.

Ah. This: "If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account."

Bad news, email just in......


We’re contacting you regarding your order for item K7A6P - HP Pavilion 15-ab504na Intel Core i5 Processor.

Over the weekend, this item was incorrectly priced on our website due to an inputting error. Whilst it is our intention to keep our website up to date and error free, pricing errors may occasionally occur.

This error led to an unprecedented demand for the item and all stock is now sold out. Unfortunately we are unable to service your order and it has been cancelled. Any payments that have been taken will be refunded back to your original method of payment (card payments will be refunded to the card provider within their usual timeframes).

To apologise for this error, we would like to offer you £15 credit when you place your next order. To take advantage of this, please quote 6TF3T at the checkout by 2nd July 2016.

Mistakes like this are most unusual and we apologise for any inconvenience caused by this error.

Yours sincerely,

Lydia Hudson 
Customer Manager

Just so you know, the full price will be charged then £15 credited back to your account or card (depending on how you pay). Valid for one use only, the offer excludes Financial Services products, delivery/installation charges and cannot be used with any other offer code. 

HERE WE GO

Hi Philip,

We’re contacting you regarding your order for item K7A6P - HP Pavilion 15-ab504na Intel Core i5 Processor.

Over the weekend, this item was incorrectly priced on our website due to an inputting error. Whilst it is our intention to keep our website up to date and error free, pricing errors may occasionally occur.

This error led to an unprecedented demand for the item and all stock is now sold out. Unfortunately we are unable to service your order and it has been cancelled. Any payments that have been taken will be refunded back to your original method of payment (card payments will be refunded to the card provider within their usual timeframes).

To apologise for this error, we would like to offer you £15 credit when you place your next order. To take advantage of this, please quote 6TF3T at the checkout by 2nd July 2016.

Mistakes like this are most unusual and we apologise for any inconvenience caused by this error.

Yours sincerely,

Lydia Hudson
Customer Manager

Just so you know, the full price will be charged then £15 credited back to your account or card (depending on how you pay). Valid for one use only, the offer excludes Financial Services products, delivery/installation charges and cannot be used with any other offer code.

In before the whining begins. I've just had 'the email!'

Just got cancelled oh well was a gamble got a £15 credit hey ho on the the next one :smirk:

Cancelled. What a rollercoaster ride! :s

We’re contacting you regarding your order for item K7A6P - HP Pavilion 15-ab504na Intel Core i5 Processor.

Over the weekend, this item was incorrectly priced on our website due to an inputting error. Whilst it is our intention to keep our website up to date and error free, pricing errors may occasionally occur.

This error led to an unprecedented demand for the item and all stock is now sold out. Unfortunately we are unable to service your order and it has been cancelled. Any payments that have been taken will be refunded back to your original method of payment (card payments will be refunded to the card provider within their usual timeframes).

To apologise for this error, we would like to offer you £15 credit when you place your next order.

Mistakes like this are most unusual and we apologise for any inconvenience caused by this error.

Yours sincerely,

Lydia Hudson
Customer Manager

I ordered this on the 30/05

Got email 2 ;(

Got email 2 ;(

I have got an email:
Hi ........,

We’re contacting you regarding your order for item K7A6P - HP Pavilion 15-ab504na Intel Core i5 Processor.

Over the weekend, this item was incorrectly priced on our website due to an inputting error. Whilst it is our intention to keep our website up to date and error free, pricing errors may occasionally occur.

This error led to an unprecedented demand for the item and all stock is now sold out. Unfortunately we are unable to service your order and it has been cancelled. Any payments that have been taken will be refunded back to your original method of payment (card payments will be refunded to the card provider within their usual timeframes).

To apologise for this error, we would like to offer you £15 credit when you place your next order. To take advantage of this, please quote ..... at the checkout by 2nd July 2016.

Mistakes like this are most unusual and we apologise for any inconvenience caused by this error.


So i am not getting one, well l demage done as i have got one. 275 in my pocket + 15 to spend ;p hot hot hot

I got the same email!

Yeah, I got "the email" too. Bah.

cancelled by Very

Would you appeal against it? Where?
A letter from Very:

Hi XY,

We’re contacting you regarding your order for item K7A6P - HP Pavilion 15-ab504na Intel Core i5 Processor.

Over the weekend, this item was incorrectly priced on our website due to an inputting error. Whilst it is our intention to keep our website up to date and error free, pricing errors may occasionally occur.

This error led to an unprecedented demand for the item and all stock is now sold out. Unfortunately we are unable to service your order and it has been cancelled. Any payments that have been taken will be refunded back to your original method of payment (card payments will be refunded to the card provider within their usual timeframes).

To apologise for this error, we would like to offer you £15 credit when you place your next order. To take advantage of this, please quote XXXXX at the checkout by 2nd July 2016.

Mistakes like this are most unusual and we apologise for any inconvenience caused by this error.

Yours sincerely,

Lydia Hudson
Customer Manager

No email yet either way

Same here. Those of you who are receiving emails. when was your delivery due?

No doubt all the orders were happily processing away automatically, the only human involved just the picker in the warehouse. Along come all the crybabies phoning up and live chatting every 5 mins and everything gets cancelled once they knew about it.

I ordered at 4.30pm and 8.30pm on the 30th,delivery due today. ...now cancelled

normally the way. its better just to keep quiet and let the process slide under the radar...

Like there were not confused when they received 700 orders for a laptop. Come on..

Just received the cancellation email from Very.co.uk. Not worth the time and effort of complaining because it was an obvious pricing error.

does the 20 percent off work still ? anything still worth getting instead ?

Email just received cancelling my order. was due.for delivery today.

Mine's cancelled too

OK so got a cancelled email but the item is still being dispatched!! No record of the item being cancelled on Very's side. What a roundabout!!!

Hold out guys, if its with 'the suppliers' some orders may slip. Do not go crying to Very! Very least you will get is your money back. Wait a few days. Obtain the tracking number for Royal Mail and wait. If no movement by the weekend assume cancelled and wait for refund

Oh £15 credit, that makes up for everything :smirk:

Now to get my account deleted.

we should have gone for levono laptop deal :disappointed:

Terrible customer service giving everyone the runaround. £15 credit probably same code for everyone anyway and is pretty rubbish tbh

just had my order cancelled by very via email with £15 credit as an apology :disappointed:

Wow. So a the guy who ordered his after me got his but mines been cancelled and I didn't even use that dodgy code.

Do you know how one can delete the account by any chance?

I'm just sending them an e-mail requesting it be done.

The 20% code no longer works so not worth reordering anything else. :disappointed:

Although ordered confirmed on Monday as an existing VERY customer just got email to say this was an error price and now out of stock - offered a £15 voucher instead!! Not happy : ((

Do you know how one can delete the account by any chance?

I request no one contact them now. Let it take its course like someone said they might slip through.

Now we have share the £15 credit code, that will be cancelled once the masses jump on board. Use it quick.....

Do you know how one can delete the account by any chance?

Apparently you can request an account deletion via the Live Chat.

Im just going into 'My account' and account queries and sending them a request email to delete it. Only signed up to them for this deal, so no point staying around they dont seem like a company i would want to use anyway considering the lies from their customer service.

Order cancelled and £15 credit to be used by 02/07/16

at least we can start giving them negative review

I request no one contact them now. Let it take its course like someone said they might slip through.

Honestly, being that the customer service was the worst I've experienced (not the people themselves, just the information the system had available to them, the lack of structure in place, haphazard nature of everything etc), I'll write this off as dodging a bullet and stay well away from Very in future.

Do you know how one can delete the account by any chance?

Tell them you want it deleted on live chat or through the account query section under my account

Order cancelled citing lack of stock... which is BS, because I can now order it on their web site for a higher price.

that voucher doesn't seem to have a minimum charge. so you could get tearaway or football manager for free if you wanted

I've been a customer of Very for 6/7 years but I'm definitely getting rid. Why did the system allow customers to continue ordering and ordering if they don't have the stock? I'm bewildered. It's a joke and I hope people start paying attention to their Facebook page because it's full of unhappy customers.

You see why people are so incensed, it was a pack of lies.

If it is with Supplier then how do they know about there stock levels? They just talk ****. **** me off!

Nope. The first contact I had with Very about these orders was on the 31st in the morning to confirm the second order. They called me not the other way round. The customer service advisor said there had been a lot of orders on this item. Do you honestly think they wouldn't notice something like that? It's quite likely they've known since Monday.

Unlucky guys but thanks to this post I got a Lenovo Ideapad 305 Intel® Pentium® Processor, 8Gb RAM, 1Tb Storage, 15.6 inch HD Laptop with Optional Microsoft Office 365 - Purple for £203 delivered.

Cheers OP

lol. person who listed it on ebay even before getting it
http://www.ebay.co.uk/itm/Brand-New-HP-Pavilion-15-AB504NA-Laptop-15-6-Intel-i5-6200U-12GB-RAM-2TB-HDD-/301970366326?hash=item464ed61f76:g:EDEAAOSwNsdXTMTX
:smile:

Not had cancellation email and orders still showing on my account....

I've had the dreaded cancellation email as well :-(

They also just text me telling me to look at the email.

As someone else said, there is no minimum spend on the £15 code in the email, so that's something I guess. I've spend that now (hopefully no further disasters with this order!). I'm going to close my account after it arrives though.

That's funny !

When it is coming direct from HP, then saying no stock is total rubbish, this is a new model, HP will be making tens of thousands of them all year long.

The other at £379 "This item is brand new sealed, never opened!" cos it never turned up.

I got cancellation email too though it said order not orders. Fingers crossed 1 slips through the net

So new it never arrived. You can't get much newer than that. It's a steal!

Anyone's order actually showing cancelled In order history??

Not yet, I should imagine it'll change overnight or something.

Not yet. I suspect they will cancel then keep my money just to put the cherry on the cake :-D

A true entrepreneur - Lord/Sir Alan would be proud - you're hired !

At least with the £15 credit you can get a case for your new laptop..........oh wait.

"This new laptop from Very is so compact and light. You wouldn't even know it was inside the attractive new laptop case, which also did not arrive."

That's just reminded me. I ordered a case from Amazon. God dammit. :disappointed:

Free postage?

No, I elected to have it delivered to a collect+ place for free but if you ask them , maybe they'll do it because of the previous hassle.

I just used the online chat facility to complain (Littlewoods that is as I ordered from them) to be told that they couldn't investigate my issue until after 9 p.m. which is the latest their courier delivers even though I've been notified my order's been cancelled. Unbelievable!

Wow. :confused:

Complain about what?

No one has any reason to complain.

Used the £15 on overwatch. Next day delivery with collect+ if order before 7pm apparently wont be here until Saturday. Weird

Quite simple. I realised that there was a good chance the order wouldn't be fulfilled but I didn't expect it to take 3 days for Littlewoods to act. I ordered the laptop for my son and as time went on confidence grew that the laptop was coming, especially as others on HUKD had apparently received theirs. I now have a very disappointed son. Incompetence should be challenged, and Littlewoods have been incompetent.

They did this with me with the Samsung Tab 3 orders and that was a complete lack of customer service and huge customer dissatisfaction. Horrendous company, staff ill advised and happy to disconnect phone calls regularly.

Are you taking the mick?

If your kid is upset (which I doubt) then thats your bloody fault for telling him knowing full well this was a full on genuine pricing error by the retailer.

I would laugh but I have a clue that you are being serious. Very sad indeed.

Ah, gmail had put it in my Promotions inbox. Oh well. I'm guessing the £15 code will only work once even though I've had two orders cancelled (but only received one email)?

Fair enough, you're entitled to your view. I hope you enjoy your future love affair with Very/ Littlewoods.

You upset your son. No one else.

You have no complaint. It was an obvious error. Where else can you add something of valve onto the order only for it to reduce the bottom line price.

Try growing up & moving on.

I'm guessing from the posts that no one else has got this? Very shocked if I was the only one.. Feel a bit bad especially if the op never got one and as I ordered well past midnight I was most definitely not the first to purchase.

I wouldn't feel bad. You were just very lucky. I don't understand why the orders weren't despatched in correlation with when they were ordered, but that's down to communication between very and HP I guess.

I ordered at 10:30 on the 30th. Mine was still cancelled.

can you please post a pic of your new laptop so that everyone else could at least view the pic

There's a way to make a point without sounding unnecessarily aggressive.

He already did...

Oh, my bad ... Should've missed that post

It's really weird they randomly sent some out to people. I ordered just before midnight and mine was cancelled.

complete and utter rubbish service. Spent most of day on calls to very unhelpful staff asking where is order as not here- If I was not being cut off I was being patronised. Two managers later to be told the call handler was new!!! I have finally cancel the order for lap top. I am disgusted that they took an order gave me delivery date but they could not complete this and could not iform me there was a problem. I had to call them as they are send e mail but not to me and they have the correct address. I will not be use "Very " again as poor service - cannot meet orders. Try cancel that part is fun- that is when you get cut off! They offer £10 compensation asked not to for use in Very as no chance of it being used- requested complaint be escalted so probably not hear from them!

Ah well, I was only going to flog it on ebay, probably like most of the people getting irate here. I question the work ethic of any of you who have taken a day off work for delivery of such an item.

Stuff like this happens, get over it and stop complaining.

Seems like a common experience here. I'm not sure that I'd bother complaining though, just tell people about your experience of the company.

Well it might not be the same guy I dunno but here go :smiley:

You think that's bad. When I rang them today they picked up the phone and didn't say anything, it was like a cold call. I sat there saying hello, hello for about a minute then hung up.

Called again two minutes later and the same thing happend , only this time I had a right go at them and they started laughing in the background and eventually hung up.

I rang again but withheld my number and got through to someone who actually answered. It was utterly bizzare. It's tempting to explained it away as some fault on the phone but for it to happen twice in a row is really odd.

I'm the one who mentioned work. I changed my day off work. My lieu day or toil day whatever you wanna call it. I didn't just take a day off. Theres nothing wrong with my work ethic thank you. I genuinely needed the laptop. Hence I'm looking elsewhere at the moment.

In some ways, a £15 thing for free, is better than a £599 thing for £275.

That's if they actually honour the £15.

Made the mistake of requesting them delete my account then realising the £15 doesn't have a spending requirement so bought something with it. Although it's still showing up full price in order history so hopefully they wont delete my account before refunding the amount

I actually feel quite sorry for the customer service personnel , they've been on the receiving end of all this because of incompetance of the management. Makes you wonder bow high up the chain this one went.

The 15 quid code probablu only means a couple of grand loss to Shop Direct, which is a tiny drop in the ocean compared to the money they make or a lot I imagine compared to how much they pay their Customer Service Advisers who appear to be based in South Africa.

Turns out the CS advisors may be employed by Serco.

https://www.shopdirect.com/careers/business-areas/head-office-operations/

Serco are a horrible company, I wouldn't be surprise if they pay the cs advisors in South Africa appitance. Sadly they're running a lot of our public services.

Could be worse I guess, if they were employed by that shower of **** G4S..

http://www.independent.co.uk/news/business/news/serco-to-pay-back-69m-over-fraudulent-tagging-contracts-9015214.html

Got the cancellation email as well. Actually wanted this as my laptop is on its legs.

Wonder what happened to the person who ordered about 40 of these?

In fact I reckon the problem is that we may have just been talking to Serco not Shop Direct, gence the lack of info. What do you think? The CS advisors are probably dealing with enquiries for several companies at once I imagine

He just missed his mortgage payment & his wife is divorcing him?

Looks like I won't be getting this, so any good laptop deals out there?

When the company, supplier and call centre are all dotted in various different places it's a recipe for disaster. Customer service were clueless as they would only go by what's on the screen which is exactly the same what is shown on our account and they could not contact anyone to find out.

I'm more worried about a guy who advertised on Gumtree soon after ordering it :smiley:

well that's annoying, i'm trying to buy something for exactly £15 so i pay nothing, and when i do the payment system glitches when i try to pay with the voucher but the system works if i pay over £15. Typical ass hats.

Mine got cancelled too

Well my little boy has new football boots for 50p after the £15 voucher, and I am thinking this 15.6" Pavillion was always going to be a bit big, heavy and old fashioned for my needs. I'll be looking out for a deal on a Dell XPS with the bezel-less touch screen, SSD, aluminium chassis, 11hour battery life and half the weight. That is the future (not that I really need it for w.anking and downloading pirate tv shows).

I got the crappy cancellation email too ffs!

Bought lego jurassic world on ps4 for 2.99.
Better than a kick in the head.

After numerous calls of being told mislead information I finally spoke to Customer Service Manager. I explained having gone round the houses staff were clueless, didn't know what processes to follow, how to check stock or generally give correct information. I advised this manager of everything. The conclusion being that the company is out of stock, no laptop will be issued. I was given £20 as a gesture of good will, a full refund to the card and a full investigation into the various calls of misleading and false information given which will hopefully give a better result.

Honestly standards and general customer service is non existant and after having my fingers burnt once with Galaxy Tab 3 this is the last time I ever shop with this joke of a company

I thought they didn't charge until despatch?

I'm sure he listened to every word of your expert advice.

Any recommendations where to use £15?

I very much doubt that it's really out of stock since you can still buy it on the Very website :smile:

Better than nothing, definitely. You might be right now, it was a very good deal but for me more of a want than a need. There's always another deal and another day :smiley:.

Just bought Now TV with 2 months movie pass for £14.99, well essentially for free as it is delivered to collect+ location. A good choice for £15 I suppose.

​Until the next time, my friend, until the next time.......
When you see us all filling our boots with a Very misprice, ordering 4 each because it is such a saving..........

....you'll be sure to follow :wink::smile:

​Get some see through undies for your missus.

The last episode was a couple of years back I thought things might have changed. I had only ordered the one laptop for my own use :disappointed:

I tried but said out of stock :disappointed:

Money had been taken as it was third party supplier sending it out, not Very. Not impressed :disappointed:

seems money has been taken from PayPal. did you guys contact customer service for refund?

​ :smile: I bet it will be 70000 orders

Anyone received a refund and showing in account as cancelled?

If the laptop is still on for sale and technically available has anyone thought of contacting Martin Lewis to see if he can do what he did again for sainsburys prosecco? Worth a punt if we all contact him on twittee

If you check the product on the Very site, it is showing out of stock for either selection. As far as I am aware, that's all they have to do, as it is technically not available...

I have noticed this exact model has disappeared from ebay after only being posted up a few days ago. Funnily enough came with a free copy of Office 365.

Is is still displaying as an item in everyones account like it is mine? Still states processing against the tracking information but interesting it's still being displayed. Paypal also not showing any refund or change to the £275.98 Very requested.

No one has suddenly received one today have they?

Same with mine, not sure what is going on.

Same here, took a few days for it to actually appear in my Very account but when it did it just says its with the supplier.

Mines still showing as processing, no cancellation email yet.

VERY seems to have problem with using veryexclusive voucher code. I logged onto their online chat help and the first question she asked was "did u use veryexclusive voucher code". When I said no then she checked it and said thats fine as you used a £30 voucher code which is a valid one. She referred my case to the respective team to find out whats happening to my order.

You mean to the track and trace? No one knows what is going on at this place.

Yea trace and track team exactly. Let's see what happens

Just got cancellation email, got offered the £15 code but it's not working.

Mine shows as "no longer available" in the recent orders list.

same here it says no longer available and the amount of credit limit increased from 1000 to 1313.98 (313.98 paid for the laptop through my bank card). I hope they are not trying to keep my money till I spend it on very website.

I've got "REFUND TO PAYPAL" in my transaction history now. No refund though showing on my paypal account.

Code is not working as it's only valid if your gonna purchase a Lenovo, just been told this by Very but the email clearly states on anything... To apologise for this error, we would like to offer you £15.00 credit when you place your next order (no minimum order value). To take advantage of this, please quote XXXXX at the checkout. The code is live from today and expires 02/07/2016.

I contacted PP and refunds went to credit card but it takes 48hours before it shows at credit card agency. PayPal's refund can be seen in PP app.

I received a laptop this morning but not the above and am testing it.
If any problems, what happens as purchaser?

If you got it from Very (many other places as well), you cannot return it once opened & used. So your stuck with it now.

I contacted very live chat and I asked them to put the £15 credit to my ghd which I purchased a couple of days ago I already got 20% off for it and the happily added the £15 credit which many for a £129.99 GHD I got it for £88.99.

Does anyone know how easy or difficult it is to cancel your Very line of credit. I haven't used it and I now don't need it.

So out of all the orders we only have one confirmed delivery?

cancelled my order today :disappointed:

In case of genuine problems, please use the Consumer Rights Act of 2015 to rectify your situation.

What the heck,
Says it is not available now but they only refunded me my delivery cost of £3.99?

​Taa for reply.
To clarify, I didn't receive a wrong item but had bought my 2nd choice laptop which is the Lenovo with the 128gb and that arrived.
When I insert sdcard, computer irregularly mounts and unmounts it.
Lenovo support suggests reinstall via F2 but will try the Microsoft refresh thingybob first.
With only 128GB, sdcard access essential.
Also, wary of support try this wild goose chase when sending it back is easiest.

Very.co.uk - The reverse midas touch of online retailers

If they insist on repairing, allow them to, chances are it'll go wrong again. In which case the CRA post-October 2015 states you're allowed to reject a second repair within 6 months. From my experience if it was faulty from the start, it'll be faulty in future.

EDIT: sorry, you are allowed a refund or replacement within 30 days of purchase if goods are faulty, my bad. The point re: rejection of repairs still stands so I'll leave my stupidness up for all to see

If you are having problems, have a look at this click here

well they have just offered me the HP star wars laptop with the office package for £309.99. that will do I suppose! Thankfully I like Star Wars :laughing:

How did you manage that?

How did you manage that?

​grit and determination seemed to win through....RING them about 15 times until they gave in

​endless phonecalls and making a scene on Facebook :stuck_out_tongue: pp

Damn I'd love that Star Wars laptop, probably too late for me to kick up a fuss though.

Am i still the only one to get this delivered. I am unsure how a company could have that many orders and only deliver one?

​I sent them an email asking for an alternative with similar specs at the same price. they offered me the star wars one. the i5 processor is the same however the graphics card isn't as good. but it is a full HD screen.

I have found the Lenovo laptop Very deal thread and noticed others having same issues with their laptop as me.
Thanks for mentioning 30days return if busted. I am assuming Very to go to.
I think from this experience I prefer companies with good Customer Services.
Perhaps, Very confine their CS to workhouses, need Prevention of Cruelty to Customers Charter by giving CS a bone.

Contacted them but they wouldn't offer anything else other than the £15 credit.

​what email address did you send it to, to get a reply?

I was told my Very on Twitter that people should have been offered the Lenovo ideapad 500 as an alternative.

I contacted them via Live Chat and they offered me that but at full price.

lol, what a great offer.

So has anyone else got their laptop bar the one mentioned already?

anyone had a paypal refund yet

Can take upto 10 days apparently.

They started my paypal refund, seems like its a partial refund minus the postage. Whats that about

Better off than me it seems rapidracer. They refunded the postage for me but haven't refunded the two laptops.

Hmm that seems strange. Ill wait for the refund to clear then contact live chat support.
In your case I think you should chat with them to see whats happening, to get things moving incase they made a 'mistake'

Ive had a £3.99 refund. No word on anything else yet.

"Thank you for contacting Very. We hope that you enjoy your invisible laptop and regret that we cannot accept returns."

I'd definitely keep pushing it with them, better sorted now than later!

Got another cancellation email this morning lol. Said despite trying they haven't been able to source anymore stock.

did anyone else get an alternative for the same price? I managed to wangle the star wars laptop for the same deal including a £30 credit and free delivery.

:stuck_out_tongue::stuck_out_tongue::stuck_out_tongue:

I tried to phone them about this but it's impossible, after 20 minutes on hold I gave up.

I tried on multiple occasions but they wouldn't budge on the £15 credit. They also called you a liar as they would never offer that but don't worry i believe you over these bunch of muppets.

Went on a live chat, was told that my refund was processed at 3rd of June and so should reach my card in around 10 days from then. But the only email I had mentioned only £3.99 which is a delivery refund. And yet representative still insisted that all of my refunds were done then and so that I should get it. Alternative was unavailable apparently as the refund process was already started so he told me to come back when I get my refund. Guess what, surprise, surprise 15 minutes later, I got an email from paypal about £272 being refunded to me.. Two words - ridiculous company.

Hmmm - Laptop only version is now showing as In Stock. The plot thickens.

So we have one confirmed? & one substitute?

Thats it....

Rang Very stating the Laptop is now in stock and would like it delivered at the price I originally ordered it. Was told that's fine, my price will be honoured....but here's the catch....I have to pay £499(laptop only) and when I have received it and I am happy with it, they will send me a form to refund the difference! Yeah right!! I obviously refused and said a manager can override the price, then to be told...he tried to order it for me at full price but the item is out of stock and he is sorry the website has not been updated! I'm leaving Very well alone now.

I think it's a blessing in disguise to be honest that we didn't get our laptop. Can you imagine dealing with Very if there were any faults.

Refund received today, thank god it's all over now. Certainly won't be touching Very ever again.

Refund gone through back to acct for the ones I requested. Refund via Paypal quick but creditcard company took until now.
Received an email today from Very reconfirming they had applied code and my purchases went through.
Sigh.

OK got a result. Can I trust it?

I can have the laptop at the price originally paid provided I pay full price and fill in a form for very to pay the difference back as they cannot automatically ajust the price before selling it.

Is it worth going for it?

OK got a result. Can I trust it?

I can have the laptop at the price originally paid provided I pay full price and fill in a form for very to pay the difference back as they cannot automatically ajust the price before selling it.

Is it worth going for it?

I was offered the same thing, but refused to pay full price...wouldn't trust Very as far as I could throw them!....then to be told it was out of stock at full price anyhow.

I'm due a callback from a manager (supposed to have been Monday/Tuesday) but now told its tomorrow. This was offered by a customer service agent. I might get further but I'm not holding my breath.

If I take his offer what's the returns policy like? I wouldn't open it until the partial monies were refunded to me

I'm not sure about the returns policy. I was told once I had received the item and I was happy with it, then they would send me a form for a refund. Then he said the laptop was out of stock anyhow. Not heard good things about Very, but good luck!

Just received this from Very:
Unfortunately I cannot offer the HP Star Wars Special Edition Pavilion 15-an000na for £309.99.
The best alternative I can offer you is Acer Aspire E5-573 Intel® Core? i5 Processor, 4Gb RAM, 1Tb Hard Drive, 15.6 inch Laptop with Optional Microsoft Office 365 - Blue (K7AJ7) which is priced at £399.00.
I am sorry for any inconvenience this may have caused.

And Finally...

A week after a promise of a callback from a Manager without reply I had had enough. I rang and finally spoke to a manager in South Africa. Basically he informed me that the I have been misadvised all week and that there is no way the laptop could be offered at £271.99. Tough luck and the only route to go down would be an official written complaints procedure. Where would I start??

Honestly my perception of Very is clueless staff, either quick to cut calls or mislead you into thinking you are getting something when your not! Poor service through and through.

What have I got from hours of wasted time? £20 and a sorry cancellation email. What a joke.

Talking of voting in or out... Its definitely out from using this company again!!

Am I the only one who doesn't have a refund yet?

What trouble have people been having with Very?

I ordered this deal, used the code and got the 15 inch Pavilion for £276. Sold it to a friend of a friend for £400. I also ordered the Lenovo from a later deal with the code for £325 and sold it at cost to a friend.

These were my first 2 experiences ordering from Very and I had no problem.

Deals like this don't crop up very often?

Very Lucky You!

My rollercoaster of a ride has been posted through this thread. Its been another Very hellish experience.

Delighted for you.

TCB cashback on my two cancelled orders now payable :stuck_out_tongue: