I'm sure this is a glitch, follow Skyscanner to book with the online agent, worth a chance! Let me get to payment screen but I have no leave so dare not book it damn!!!
Top comments
jumpinoffthbed
13 May 164#73
Why would anyone spend good money going to dubai? Genuine question, I went last year and can't think of 1 reason to ever go back.
ksingh1
12 May 164#13
Not sure about legitimacy of this website. On this airexpress.co.uk they are showing return flight to India just £190. Normal price 400+. It's too good to be true and I am sure they will come back asking more money
rohail_s
14 May 163#92
I'm a practising lawyer for your information and I've just secured myself an extra £100 in addition to my refund.
rachelandgromit
12 May 163#11
Dubai ideal for transferring on to other places with cheap Air Asia!!!!
Latest comments (99)
Dan__
26 May 16#99
I only went there because of work.
The last time I went to Dubai before this trip was over 7 years ago and I seen how s... it had become then and its even more s... an boring now.
rohail_s
15 May 16#98
I'm almost certain that it will hold up in Court. Can you tell me who actually reads the T's & C's? And how can you agree to something you haven't read? You may just be selling your soul by buying a packet of crisps online for all you know. As consumers we're protected in such situations. Refer to The Sale of Goods Act 1979 if you want statutory support.
Now you're right, I could have taken things further. But on a cost-benefit analysis (something I have to do on a daily basis as a lawyer), it would be better to cut the matter short than incurring further costs and time and dragging it out. Hence the reason I offered them two options. Either the ticket or the additional £100.
They snapped at the latter option because it would save them £100 with the tickets being priced at approximately £300. I'm also happy with getting an extra £100 by sending two emails so it's a mutually beneficial result.
BlackTiger
15 May 162#97
You are awesome.
donthasslethe
15 May 161#96
Well done for you but I am sure using the excuse 'its not reasonable to read through the tc's' would not hold up in court. Otherwise you wouldn't be accepting the goodwill gesture and would take this further.
rachelandgromit
14 May 16#95
Good on you! Just shows what complaining can do, they'll be cursing you for posting that here.
rohail_s
14 May 162#94
Under English law, there are three requirements for a contract to be formed:
1. An offer (the website offering a return ticket for £106.34)
2. Acceptance (booking/paying for the return ticket)
3. Consideration from both parties (paying for the ticket and them promising to provide the ticket)
Now, if it was a matter of them providing a confirmation email rather than taking the actual money, the price displayed on the website would instead be an invitation to treat rather than an offer. An invitation to treat can be likened to walking into a supermarket and seeing a price tag on a product on the shelf. Just seeing the price tag doesn't mean that it is an offer. You need to pick it up and take it to the till when it becomes your offer to the supermarket. In the immediate situation, payment was immediately taken and an email expressly stating this and therefore the price displayed was actually an offer. There wasn't a step in between.
In relation to the T's and C's, it isn't reasonable for a consumer to read through these especially if they are accessible through a separate link. Had they been displayed on the same page at the time of payment then maybe they would have an argument as to that.
In any event, I secured myself an extra £100.00 in addition to the 'fast refund'. I would advise that you push for the same as well.
I'm a practising lawyer for your information and I've just secured myself an extra £100 in addition to my refund.
bailey87
13 May 161#91
You should take them to the Supreme Court!!
rachelandgromit
13 May 162#90
It was a fare glitch, no use complaining, it was a chance, move on. You win some you lose some.
Had you had an e-ticket, you may have been in with a chance, but even then they don't have to honour.
donthasslethe
13 May 16#89
I would love to see where the English law overides their quite obvious terms and conditions. It seems every time a glitch deal comes up everyone is suddenly a law graduate.
karlie88
13 May 161#88
Can you provide us with a quote/link of this 'English law'?
When buying the tickets last night, you ticked a little box on the Air Express website stating that you agreed to their T&Cs, one of which was:
'Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.'
I have advised that I do not want the refund either. A contract was formed under English law. I expect performance i.e. the return flight to Dubai.
rohail_s
13 May 16#86
I have advised that I expect the ticket too. A contract was formed under English law. I expect performance i.e. the return flight to Dubai.
bottle123
13 May 16#85
lol do you really expect them to honour it?
karlie88
13 May 16#84
Phone call to say refund arranged and that they can't honour the deal. I was well aware that it was a glitch - will move on to the next one.
martin1372
13 May 16#83
Had a cancellation call 30minutes ago offering a fast refund if gave my bank details or normal refund to my card. Declined and advised that if they had taken payment they would have to honor the deal.
replyami
13 May 16#82
Did any one received cancellation call or email ?
jumpinoffthbed
13 May 161#81
Too true. Most brits in dubai are there to make money or spend it.
jumpinoffthbed
13 May 16#80
What's ignorant about that view? I take it you've been and experienced the place so why not share and enlighten everyone with your Godly knowledge instead of making snide comments? As for "UK based", in the last 12 months I've spent 3 the UK.. :wink:
5reds
13 May 16#79
Anybody get their tickets?
didsburydan
13 May 161#78
unacheivable by going to dubai
merb0786
13 May 16#77
5th Nov - 12th Nov
birkang
13 May 16#76
exactly turkish airlines aircrafts are mostly new with IFE...
bailey87
13 May 162#75
Maybe to put some distance between themselves and the odd uk based ignoramus?
sul
13 May 16#74
you sure you got on the right plane? smells fishy to me
jumpinoffthbed
13 May 164#73
Why would anyone spend good money going to dubai? Genuine question, I went last year and can't think of 1 reason to ever go back.
dbx125
13 May 161#72
It would have been quite funny if they had of honoured it up until check in.
Or maybe I have a bit of a twisted sense of humour.
kristoff1875
13 May 16#71
The bang you heard during takeoff could be one of many things. It's human nature for it to sh :confused: t us up, but it was clearly nothing as you made it and didn't need to make an emergency landing. We remember these moments because at the time, we're in a huge metal object that's somehow defying (thanks to huge jet engines) what is normal. For lots of people, even regular, confident flyers, the first time they hear something unusual, they're suddenly aware of this again!
ayeshasi
13 May 16#70
got email stating booking declined :smirk:
djdood0o0o
12 May 16#69
Expired now. Fares corrected.
KEEP_IT_TEA
12 May 16#68
I flew Turkish Airlines from Istanbul to Mamchester, absolutely fab service.
I also flew Pegasus airlines (Turkeys budget airline) again cheap and flawless - such a shame they dont fly from/to Manchester
Both Turkish and Pegasus are FAB
MarzBarz
12 May 16#67
Had the opposite experience to Hong Kong , Everything was amazing.
Dan__
12 May 162#66
Its a brilliant price but then again doubt they will honor it. Having said that, I personally would never fly with Turkish Airlines ever again.
Let me share my experience of Turkish Airlines with you......I booked a trip with them last year to Dubai and it was cheap and it was around 40kg luggage allowance but the experience was terrible. The aircrafts that they use are old and worn out, the flight crew barely smile its like they are on slavery wages that they must be that miserable. The food was cold as well. Throughout the whole flight both on the way and the return, there was constant turbulence and I'm not talking about the odd lil few bumps and shakes, this felt like something worse. I couldn't sleep or relax. The worst bit was prob on the way back from Dubai where the pilot announced "We would like to apologize for the delay but at the moment we are waiting for the brakes to cool off, so we will be taking off after 45 minutes. " I was like cheers for the honesty but will we make it? lol So finally it begins to take off and then there was this really loud bang during take off, something which I've never heard happen during a take off, my brother sitting beside me woke up and was like "What the f... was that?!!!" I'm like ermmm dunno but its too late to get out now lol
I could chalk it down to maybe a one off, bad luck or something but to be honest I would rather pay the lil bit extra and fly with a better trusted airline where I know the service will be good and have a smooth flight. To sum it up, flying with Turkish Airlines was like jumping in your mate's old beat up banger then going through the whole route full of deep pot holes.
zworld
12 May 16#65
They are a physical travel agency in East London.
Not sure if they update their website regularly though ...
kimbo87
12 May 16#64
I think this may have expired now :disappointed: did anyone book any tickets? Let us know if it's honoured please :smiley:
frank321
12 May 16#63
Touche Rachel! You have gone up in my estimations and I will forgive your deals on sub-standard accommodation. For my penance, I will now travel round the world in 80 days sleeping only in broom cupboards and maybe on the floor of a launderette if I wish to treat myself to the luxury of more floorspace.
Registered by this company. No chance this is being honoured.
rachelandgromit
12 May 161#61
So you've stayed in the broom cupboard in Thailand then :stuck_out_tongue:
I'm sure the HUKD community would benefit from you posting some travel deals too then.
Jugram
12 May 16#60
fare corrected :disappointed:
gill1808
12 May 16#59
Gone now, £55 fare but £265 taxes and fees
frank321
12 May 16#58
I'm talking mainly about YOUR pants deals. The ones that involve staying in a broom cupboard in Thailand for a fiver.
frank321
12 May 161#57
Yeah a few years ago. I went to Venice and got a room in the Crowne Plaza for 1p for two nights found on hukd in 2010 but my point was that now nearly every time a company generates a bit of excitement by an 'accidental glitch' the company just pleads error and cancels your deal after pocketing a massive mailing list for free which they can no doubt sell on to anyone else that fancies flogging you stuff. Yes I do tick the box saying don't contact me but still they come.
biskitt
12 May 16#56
Yep, was a few years ago but I went to NY from
Birmingham for £155 return so these deals do happen!
rachelandgromit
12 May 162#55
Alot of HUKD'ers went to NY for around £160 return not so long ago on a deal I posted. I don't know what 'pants deals' you are talking about but with any glitch or error you win some you lose some!
found £100 tickets but Turkish airlines added surcharge of £100 (insurance/fuel etc)
frank321
12 May 16#52
When in recent years has any company actually honoured a deal of this magnitude? Especially once it has been posted on hukd and the losses will bankrupt the company through cashflow shortage. No it's definitely not going to happen with booking agents that earn pennies on the pound for their bookings but if you fancy a bit of excitement and false hope, give it a whirl. Think of it as a lottery ticket that has a c**p jackpot but will pay you back in full if your numbers don't come up. It's bad enough all these pants holiday deals but when they are now posting system errors as a deal, you know hukd's deays are numbered.
5reds
12 May 16#51
Not there thanks though :disappointed:
buckfast67uk
12 May 16#50
And the troll lays his bait
ayeshasi
12 May 16#49
sorry Manchester to dubai
rachelandgromit
12 May 161#48
5reds
12 May 16#47
Where from
ayeshasi
12 May 16#46
16-22 October
ayeshasi
12 May 161#45
16 October to 22 October
K0YS
12 May 16#44
I emailed them a few moments ago asking if it's a glitch.
5reds
12 May 16#43
Dates may I ask!
rachelandgromit
12 May 161#42
You ask so nicely! I think the deal is dead now....
ayeshasi
12 May 16#41
dubai flights still available in October
ayeshasi
12 May 16#40
yay. Booked dubai for family of 7 for £437.50! fingers crossed it's honored
5reds
12 May 161#39
Let me know if anyone receives them.
merb0786
12 May 16#34
Booked it for Dubai - £125 each way - if cancelled then fine - but i paid on my credit card
mayzi to merb0786
12 May 16#37
What dates
mayzi to merb0786
12 May 16#38
What dates Yes same here
5reds
12 May 16#36
Someone find me some working dates.
andysmoore
12 May 16#35
is that, probably not worth a try, or probably not, worth a try?
rachelandgromit
12 May 16#33
Looks like they are on to it and it is being fixed. Now to see whether this gets honoured.....
5reds
12 May 16#32
Someone give me help to find these!!
Sum2401
12 May 16#27
Am I doing something wrong? Iv found tickets with air express (300ish for 4 of us) but when I go to book the price turns into 1500?
crazy786 to Sum2401
12 May 16#30
im getting the same issue..anyone?
crazy786 to Sum2401
12 May 16#31
im getting the same issue..anyone?
whatabody
12 May 16#29
Terms and Conditions
We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors.
In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.
Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.
shopperdelight89
12 May 16#28
Will definitely get cancelled
magicalex9
12 May 16#26
Hopefully people take the hint to go abroad
MarzBarz
12 May 161#25
Pretty much
majortom
12 May 16#23
Good luck getting your money back
rachelandgromit to majortom
12 May 16#24
Credit card!
Pls let me know if you get etickets or confirmation, good luck!
rachelandgromit
12 May 16#22
Stranger things have happened! When the £150 flights were around to NY a while back they got honoured, you win some you lose some. Every flight I go on is a glitch!
Firefly1
12 May 16#21
Precisely mate.
Complete waste of time for anyone to book. The glitch works on everything - they would be bancrupt (OK - could) if they honoured.
rachelandgromit
12 May 161#18
Its cheap flights to everywhere loads and loads of places working India, Malaysia, Dubai, Thailand I've opened a new thread. No ide if they will honour but worth a shot!!!
MarzBarz to rachelandgromit
12 May 16#20
Definitely won't go through then
ShannonAirey96
12 May 16#19
any dates for USA?
MarzBarz
12 May 16#17
Price Breakdown 2 Adults -£186.00 fare + £295.25 taxes = £109.25 each x 2 adults = £218.50
2 Passengers Total: £
andysmoore
12 May 161#14
Are they likely to honour this?
MarzBarz to andysmoore
12 May 16#16
Probably not worth a try
randall1uk
12 May 161#15
I just found these flights to Bangkok,but can see where they have made a mistake!
Round Trip to Bangkok from London Heathrow
Fare PP Taxes PP Extras PP Total PP Travellers Subtotal
2 adults -£168.00 £324.45 £0.00 £156.45 2 £312.90
1 child -£177.00 £251.45 £0.00 £74.45 1 £74.45
1 infant £4.00 £61.45 £0.00 £65.45 1 £65.45
Total Flight Cost for 4 passengers £452.80
So can't see it working, it will get canceled.
ksingh1
12 May 164#13
Not sure about legitimacy of this website. On this airexpress.co.uk they are showing return flight to India just £190. Normal price 400+. It's too good to be true and I am sure they will come back asking more money
MarzBarz
12 May 16#12
fingers crossed booked!
rachelandgromit
12 May 163#11
Dubai ideal for transferring on to other places with cheap Air Asia!!!!
twindy
12 May 161#10
Several months showing from Manchester. £55 each way. Turkish airlines.
rachelandgromit
12 May 162#9
11-18 June from Manchester also cheap
1-8 October from MCR
7-15 October from MCR
10-16 October from MCR
rachelandgromit
12 May 161#8
Checkout for June from Manchester 8-15 June.
kimbo87
12 May 16#7
My bad I had direct flights toggled... Thanks & heat added!
kimbo87
12 May 16#6
I have searched for 2 adults from Manchester in May and its looking like almost £400! :disappointed:
pimpchez
12 May 16#5
not working unless im being retarded .Tried both London and manni
rachelandgromit
12 May 16#4
Screen shots were based on two adults...
kimbo87
12 May 16#3
Not showing at that price from Manchester :disappointed:
rachelandgromit
12 May 16#2
Some May, June and November dates on screen shots! Use Skyscanner month search!
Opening post
Top comments
Latest comments (99)
The last time I went to Dubai before this trip was over 7 years ago and I seen how s... it had become then and its even more s... an boring now.
Now you're right, I could have taken things further. But on a cost-benefit analysis (something I have to do on a daily basis as a lawyer), it would be better to cut the matter short than incurring further costs and time and dragging it out. Hence the reason I offered them two options. Either the ticket or the additional £100.
They snapped at the latter option because it would save them £100 with the tickets being priced at approximately £300. I'm also happy with getting an extra £100 by sending two emails so it's a mutually beneficial result.
1. An offer (the website offering a return ticket for £106.34)
2. Acceptance (booking/paying for the return ticket)
3. Consideration from both parties (paying for the ticket and them promising to provide the ticket)
Now, if it was a matter of them providing a confirmation email rather than taking the actual money, the price displayed on the website would instead be an invitation to treat rather than an offer. An invitation to treat can be likened to walking into a supermarket and seeing a price tag on a product on the shelf. Just seeing the price tag doesn't mean that it is an offer. You need to pick it up and take it to the till when it becomes your offer to the supermarket. In the immediate situation, payment was immediately taken and an email expressly stating this and therefore the price displayed was actually an offer. There wasn't a step in between.
In relation to the T's and C's, it isn't reasonable for a consumer to read through these especially if they are accessible through a separate link. Had they been displayed on the same page at the time of payment then maybe they would have an argument as to that.
In any event, I secured myself an extra £100.00 in addition to the 'fast refund'. I would advise that you push for the same as well.
Screenshot of emails
Had you had an e-ticket, you may have been in with a chance, but even then they don't have to honour.
When buying the tickets last night, you ticked a little box on the Air Express website stating that you agreed to their T&Cs, one of which was:
'Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.'
Link (under website accuracy): https://www.airexpress.co.uk/terms-and-conditions
Or maybe I have a bit of a twisted sense of humour.
I also flew Pegasus airlines (Turkeys budget airline) again cheap and flawless - such a shame they dont fly from/to Manchester
Both Turkish and Pegasus are FAB
Let me share my experience of Turkish Airlines with you......I booked a trip with them last year to Dubai and it was cheap and it was around 40kg luggage allowance but the experience was terrible. The aircrafts that they use are old and worn out, the flight crew barely smile its like they are on slavery wages that they must be that miserable. The food was cold as well. Throughout the whole flight both on the way and the return, there was constant turbulence and I'm not talking about the odd lil few bumps and shakes, this felt like something worse. I couldn't sleep or relax. The worst bit was prob on the way back from Dubai where the pilot announced "We would like to apologize for the delay but at the moment we are waiting for the brakes to cool off, so we will be taking off after 45 minutes. " I was like cheers for the honesty but will we make it? lol So finally it begins to take off and then there was this really loud bang during take off, something which I've never heard happen during a take off, my brother sitting beside me woke up and was like "What the f... was that?!!!" I'm like ermmm dunno but its too late to get out now lol
I could chalk it down to maybe a one off, bad luck or something but to be honest I would rather pay the lil bit extra and fly with a better trusted airline where I know the service will be good and have a smooth flight. To sum it up, flying with Turkish Airlines was like jumping in your mate's old beat up banger then going through the whole route full of deep pot holes.
Not sure if they update their website regularly though ...
Registered by this company. No chance this is being honoured.
I'm sure the HUKD community would benefit from you posting some travel deals too then.
Birmingham for £155 return so these deals do happen!
Yes same here
We endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights, hotels and other products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors.
In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.
Where inaccuracies relate to the understatement of the price of a specific product you will be offered either a full refund of money paid on that booking only or the opportunity to maintain that booking on receipt of the additional payment which is necessary.
Pls let me know if you get etickets or confirmation, good luck!
Complete waste of time for anyone to book. The glitch works on everything - they would be bancrupt (OK - could) if they honoured.
2 Adults -£186.00 fare + £295.25 taxes = £109.25 each x 2 adults = £218.50
2 Passengers Total: £
Round Trip to Bangkok from London Heathrow
Fare PP Taxes PP Extras PP Total PP Travellers Subtotal
2 adults -£168.00 £324.45 £0.00 £156.45 2 £312.90
1 child -£177.00 £251.45 £0.00 £74.45 1 £74.45
1 infant £4.00 £61.45 £0.00 £65.45 1 £65.45
Total Flight Cost for 4 passengers £452.80
So can't see it working, it will get canceled.
1-8 October from MCR
7-15 October from MCR
10-16 October from MCR
Checkout for June from Manchester 8-15 June.