This deal is only if your area has been upgraded to Fibre Optic already. I have only just taken out a contract, so cannot go for this one.
Seems amazing to me. £21 is all you pay (includes your line rental) for up to 76 Mbps. You do not even pay the connection charge, or even the router delivery cost, which is normally a given. Also for the price you can ring anytime local, national and 20 international countries for free. On top if you go through TCB right now they are offering an additional £136.50 for taking it out, which takes it down to a crazy £13.41 a month for 76 Mbps. Find the link for TCB on first post.
The details of the SSE deal below:
Full-price monthly cost breakdown:
Incl. VAT at 20%. 18 month contract (Talk), 18 month contract (Broadband)
£5.00 call bundle, £25.00 broadband and £16.00 line rental per month. It's an 18-month fixed term contract for both the broadband and phone services. Paper bills will cost £1 per month extra. Some call features will also come at an additional cost – please read Talk Contract 15: Products and prices from 17 September 2015.
FREE unlimited fibre broadband for 18 months with our Talk Anytime package
Truly unlimited downloads – stream and download as much as you like
Download speeds of up to 76 Mbps – see 'Your broadband speed is' section for details
No connection charges
An easy to set-up wireless router with no delivery charge
Includes local and national calls at any time as well as calls to 20 international countries – see Important Information for full package details
An 18-month subscription to our Internet Security Suite to help you stay safe online
Access to exclusive presale tickets for some of the UK's biggest entertainment and sport events with SSE Reward
TCB dropped to £131.30 today 15/5 not a massive difference
£130 with quidco if you prefer.
- lugsy3
** FREE FEATURES
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
*PAID EXTRAS
£3.50 per feature per month or 4 features for £7.25 per month for any of the following features:
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
- whhaatt2005
Top comments
escortboy
14 May 167#12
Had SSE for about a year now, paying £24.50 for 76mb unlimited and just weekend calls.
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
coco_cool to lugsy3
14 May 164#121
You do not have to pay ANY penalty to leave BT.:neutral_face: According to Ofcom, if your provider increase their price, you have 30 days from the date of the notification letter/email to leave them; which is exactly what I did today. I am 7 months into a 12 months contract with BT and I called them today and notified them, giving my notice and I signed up to SSE.
zebrum
14 May 164#8
You wouldn't have got this once you read the reviews. BT is pretty bad but this sounds even worse.
bellboys
14 May 163#48
The 18 month min term makes me wary, especially after seeing how much the termination fees are should it prove to be rubbish :confused:
Termination charges
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
Latest comments (357)
DarkBat1
15 May 16#357
Bit over the top there with the insane.
PumpyJoe4
15 May 16#356
Think I'm going to suffer my 3 month cancellation fee with plusnet (should be about £33) to go with this. Seems worth it for the improvement in speed, and drop in monthly cost (currently paying ~£24 all in with plusnet).
But the site is so bloody dodgy! Taken a few page refreshes and starting again already
chickentikkaman
15 May 16#355
Whats your tracking times with this offer? topcashback and quidco?
Tequila
15 May 16#354
thanks for this post.
I think considering the unusual and extremely long contract time of 18 months,huge amount of complaints of service and the hefty cancellation charge in case of early termination this deal is very risky.
I hope people consider these negatives too instead of jumping and signing a 1.5 years contract just because others are voting it hot.
shane2010
15 May 16#353
just rang bt staying with them £36 a month infinity 2 and line rental i know its more but never had any props with them grass never greener on the other side people
happymanuk
15 May 16#352
Does anyone know the absolute shortest time a transfer from BT to SSE could take ? - I don't want the transfer to complete before 25th May (which I think is unlikely anyway), but does anyone have any experience ?
terriclarkfan
15 May 16#351
I'm getting the same problem in Firefox, Chrome and now Opera on Win10. I'll call them tomorrow.
My Sky Talk + ADSL went live on 9th May so I'm still within my "14 days after activation" cancellation period.
6moe66
15 May 16#350
Can you switch from another line rental supplier I.e ee as it says switch only eligible from B T line? Or am I confusing something somewhere?
misterboumsong
15 May 161#349
would not touch this company with a barge pole if its anything like the boiler cover service
6moe66
15 May 16#348
Can you get this deal if getting line rental from EE or equivalent provider rather than BT?
carltonbp
15 May 16#347
Worried about throttling
Julan
15 May 16#346
If thats the case then I might give it a go and leave EE,
thanks for answer
happymanuk
15 May 16#345
Can a better deal actually be got from Sky or BT though ? - I think this takes some beating.
happymanuk
15 May 161#344
That is the regular price. The offer price is £16 for line rental and £5 for the calls. Nothing else.
sfsorrow
15 May 16#343
If the customer service issues are putting people off, the minimum people should be doing is calling Sky and BT and getting better deals.
Julan
15 May 16#342
Am I reading this right? £25 for Broadband +£16 for line rental +£5 call bundle? or is this included in the £21
tipsy1973
15 May 16#341
Think I'm gonna ring sky
whhaatt2005
15 May 16#340
Try on 3G / 4g over mobile
horatiog
15 May 16#339
Hi - I am in the same boat - 12mo through an 18mo ADSL (6mb d/l) & Talk contract. Do you think they would let me transfer from my ADSL to Fibre within this deal? And would I get TCB cashback?
pello02
15 May 16#338
Currently with BT and phoned this morning to say I was leaving. Lady on phone sounded disinterested when I said I was leaving due to prices going up. She then tried to claim that this SSE deal didn't exist when I told her I was switching. She barely put in any effort to get me to stay. Out of interest how long did everyone's Top Cashback take to track? Thanks
platterfish
15 May 161#337
I have SSE Ultrafast from the 2year offer they did last year.
It took 3 months to set up.. Such a painful service with very little communication from them at all, I hope they have looked at this.
We have had speed issues from the start, and get nowhere with SSE customer services, where as our previous supplier was no issues at all, and speed was constant.
I can't wait to leave it, if i'm completely honest. Buffering on 76mbps fibre is not great...
Type SSE Fibre into twitter and you'll see similar experiences
Use this deal to negotiate with your current supplier if you are happy with their service.
lucas
15 May 16#336
Is there anyway you can request a new telephone number in the sign up? Sick of getting spam calls and the TPS doesn't work well
yeni1210
15 May 16#335
Fair use policy with a maximum of 1,000 minutes or 150 calls a month. If go over this,there will be charge for the extra calls. Not sure how this works out for a heavy user on calls.
Pac3y
15 May 16#334
"There are no products available for this phone number" I'm on fibre currently. Is there some reason why I couldn't have this? Out of the loop with everything now days. Currently on Talk talk and out of contract.
caraid_alba
15 May 16#333
That's a good point. I don't know whether you can pay line rental in advance, but I certainly wouldn't. You cannot claim that back.
sfsorrow
15 May 161#332
They're charging well below what their competitors are. I would be extremely surprised if prices don't rise during the contract period and that's your penalty-free exit.
hypermind
15 May 16#331
Just signed up. I'm with BT, and still in contract, but it ends in June anyway. I went through TCB and signed up with ease. Called BT just now to ask if I needed to do anything else, or whether I would incur any fees. The advisor told me i would incur a £30 fee for the engineer turning off my connection, so I argued the case saying I recently received and email with price increases and said I didn't agree to that and that's why I'm leaving. She spoke to someone and then told me I wouldn't incur the charges.
Fingers crossed this SSE broadband is fast and not throttled. I still don't know if my landline number will change over or if they will give me a new one. I also hope the TCB tracks. If all is ok this deal will be amazing value for money.
If you are with BT just do what I did and argue the price increase.
will_0407
15 May 16#330
i've tried Safari, firefox and chrome and now opera and get the same message every time
Pauladin91
15 May 16#329
I'm struggling to find a number online with the same postcode. I live in a big apartment block that's on its own.
Tequila
15 May 16#328
be careful people cancellation charges during contract can be as high as £470..
abzy7
15 May 162#327
Can't wait to see this extinct
davidmarshall16568548
15 May 16#326
If I'm with BT and sign up for this deal do I have to do anything on the BT side or does it auto cancel?
Wigan_Lad
15 May 16#325
Just as a matter of interest I am curretly with Virginmedia receiving appalling speeds in the evenings, thinking of taking advantage of this offer, would i have to get a BT line fitted first.
thanks
gerrie
15 May 16#324
Hey guys,
Are you able to keep and transfer your landline number if coming over from BT?
Tequila
15 May 16#323
:confused::confused:
wow cancellation charges are incredible..
everyone should really be careful with it..
some people may change address..or maybe the service is poor..18Months is aa very long time and these cancellation charges are brutal.
90Ninety
15 May 16#322
Have you tried Opera ?
90Ninety
15 May 16#321
No try an actual number in the street , as far as I know the number is just used to calculate availability and speed . All numbers in your street are more than likely going to the same excahnge/Green box anyway . I think their system simply isn't recognising the numbers
sfsorrow
15 May 16#320
Mine's showing £70, weirdly. Certainly far too early to be worrying about it.
Pauladin91
15 May 16#319
How would I try a different number? Just enter a random number?
delgado
15 May 16#318
Well, I've not noticed any traffic shaping/prioritising since upgrading to fibre but as you say, it may depend on how people use their connection. Downloads are full speed 100% of the time and it's unlimited. My contract is up on a few months and I'll be looking around but not sure about SSE. I'd be worried that they may throttle the connection which I would find really annoying.
90Ninety
15 May 16#317
Have you tried a different number ?
90Ninety
15 May 16#316
Paul , do you happen to know a neighbor's number ? I did not have a number , so entered a neighbouring business number from 192 directory , then it worked
90Ninety
15 May 16#315
Try Internet explorer , edge , if those fail , try entering a number in street from 192 directory
lugsy3
15 May 16#314
First thing I looked at lol just in case :
Changed your mind?
You can cancel your phone and broadband order without charge up to 5pm on the working day before your supply start date, but please give us 48 hours notice where possible. We will advise you of your supply start dates in your confirmation letters. New fibre broadband orders that require an engineer appointment must be cancelled by 12 noon the working day before the agreed appointment date, which will be arranged with you within the next two weeks. Charges for dispatched equipment (e.g. the router) or for late cancellation of an engineer appointment may apply as outlined in the 'Products and Prices' document in the Cancellation and Miscellaneous Charges sections respectively within this Welcome Pack.
You can cancel by calling 0345 071 9887*, via email to [email protected], by writing to us at Customer Service, PO Box 230, Havant, PO9 9DT or by completing and sending us the cancellation form provided in your Welcome Pack.
Thanks again for choosing us - you can rely on us to keep you connected.
moneysavingkitten
15 May 16#313
Says the offer is available till November. I wouldn't panic :smiley:
Tequila
15 May 16#312
Yes,go an email.
what are cancelling charges of SSE? in case?
Exu
15 May 16#311
****, my nan's on TalkTalk (don't ask) so I can't go through the website and their phone lines are shut.
I saw I could enter a BT neighbour's number, but I can't get over there to check any of them. Offer better still be available tomorrow.
lugsy3
15 May 16#310
Are you still in contract and did you get the email about charges going up in July? If you are out of contract I think you don't do anything but if you are in contract phone them and tell them you are leaving due to the price increase and make sure you find out about any cancellation fees as there shouldn't be any!
lugsy3
15 May 16#309
Did you get the email about them putting charges up in July ? If you did as I did you can leave due to that, it gives you 30 days to leave.
ifa
15 May 16#308
So how do I transfer online from Sky, who I understand use LLU so I don't effectively have a BT line? Tried post code tel number not recognising them... Guess I may have to phone some moron damn it!!
Gopherjnr
15 May 16#307
Been with SSE a year now. happybunny.com recommended
dellboy58
15 May 161#306
Singed up a few hours ago and my quidco has just tracked. Only showing £90 though but it does say "Purchases from this retailer may initially track lower than expected. Don't worry, the cashback amount will be updated before it's confirmed." so hopefully it will go up to £130. If not, I'm still happy! great deal.
deals_on_wheels
15 May 16#305
'We're giving everyone a better experience through one website' - when I try to access the broadband deals the website crashes - perhaps not a good sign they can scale their provision !
AndreD
15 May 16#304
Just ordered and off the phone with BT.
Didn't seem too bothered, just told me to sign up to new provider, my services will be cancelled, and no fees will be charged.
davidmarshall16568548
15 May 16#303
If I'm with BT and sign up for this deal do I have to do anything on the BT side or does it auto cancel?
lukebranagh
15 May 16#302
Not available in Northern Ireland :disappointed:
sm-1991
15 May 16#301
Great deal, I'm wary as well about the 18 month term, everyone else has 12 month contracts.
What is the average/max upload speed please?
rugito
15 May 16#300
Is there any other hidden charges other than the 1000 min fair usage policy?
I think any hidden charges should be added to main post
Tequila
15 May 16#299
can some one give some advice?
I'm with BT fibre and pay around £30 a month.
my contract ends 15 June.after that it will be £42 rolling contract.
I called BT and they said they can offer me £28.99 if I renew my contract.
so if I order this deal today,is there anyway I avoid early termination fee be BT?
also what are the cancelling charges of this service just in case?
OttovonPrimark
15 May 161#298
Worth mentioning that my current ISP - Plusnet (FTTC - 68-70 megs) would not/could not match this offer. As soon as I read out the spec, the Customer Service guy asked if it was SSE. Said Plusnet had been working on a price match for a while but had failed to get anywhere near. Best retention offer for me was 38 megs at £27 a month. Nah. I've had very bad customer care from Plusnet. In late March, I was offline for two weeks when my line died. They dawdled and made mistake after mistake, all compounded by a BT Openreach no show. But they still took my full month's payment without so much as a 'sorry'. So, I'm gone.
lugsy3
15 May 161#297
Signed up for this in the end, phoned BT and made them squirm dropping my current price form nearly £60 all in to £37 but still not as cheap as this, £13.77 after cashback, crazy price. Thanks again op and coco_cool, I forgot about the price increase loop hole.
tek-monkey
15 May 16#296
I'd it's a new installation I'd have expected a combi, I already had a separate one though so just got sent a technicolour router.
OttovonPrimark
15 May 16#295
Did not go through all posts, so I'm sorry if this has already been asked.
There's some mention of SSE providing the Techniciolor TG582n router which works off a BT Openreach modem. Is that the case? I thought combi modem-routers were the norm now. Some online forums mention that SSE supplies the TG798vac which is a combi modem-router (as far as I can tell). I know which I'd prefer.
EDIT: The answer is about five-six posts above. Sorry. Ignore this. :confused:
Pauladin91
15 May 16#294
Arghhh, can't get the stupid website to work. Tried every browser going. "Please check your postcode and phone number are correct. If you see this message again, call us on 0800 197 1928 and we'll help you continue.
"
THEY ARE CORRECT DAMMIT.
sfsorrow
15 May 162#293
I'm just hoping SSE hike their prices in the next 18 months and I can complete the Sky -> BT -> SSE -> Sky cashback circle. I got £190 for a BT contract that's ended up lasting 6 months.
m4dm3n
15 May 16#292
Had same problem with service unavailable on Firefox, IE, Chrome but it did finally work with Opera. Good luck guys
sfsorrow
15 May 161#291
Ordered.
BT are a bit naughty:
"You're still under contract until November"
"I believe I'm entitled to break that contract due to the price rise you emailed me about"
"...Yes."
rugito
15 May 16#290
i see the fair usage policy for the phone is 700 min so we would have to pay if we got over that?
can we use a voip service like vonage for £8pm and transfer our number (never done it before)
if there a cheaper voip service?
Radiomad
15 May 161#289
Not available when my phone number and post code given. Useless.
daz1701d
15 May 16#287
Can the router supplied for be configured for modem mode, or similar, to allow you to use your own router wifi, etc. Or can you get the username and password so you can just use your own router?
maui to daz1701d
15 May 16#288
This is the router you get. Have not looked if you can put this into passthrough mode, as I will be using my own.
Looks like from the digging around I have done, you can get the username / password from SSE and use your own modem. I hope so as I will not be giving my TP-Link VR900 up in a hurry :smiley:
Gazkapop93
15 May 16#286
Having the same problems as others with this postcode/phone number error message. Tried just about everything here.
daz1701d
15 May 16#285
Would this include limitations on using Kodi for streaming?
nomisco
15 May 16#284
I'm the same with BT, consistent quick connection, no problems or outages in three years. I probably consume in excess of 1TB each month.
LondonTTB
15 May 16#283
Just tried Safari (I was using Firefox before) and still no luck
JustinScot
15 May 16#281
Can someone help me by providing the list of 20 international countries included.
I have tried the website and googling but I have not found any details on this.
maui to JustinScot
15 May 16#282
†Inclusive calls to fixed line numbers for 70 minutes, then 10p/min for the following countries only: USA, Canada, Australia, New Zealand, Austria, Belgium, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden and Switzerland.
On this page - I found it in less than 15 seconds on good ole Google :smiley: Also here
dinosteveus
14 May 161#4
21 quid for line rental and 76mbps unlimited download?
Pity I'm stuck with naff virgin
caraid_alba to dinosteveus
14 May 16#5
I joined BT for what worked out as £23 a month. I thought that was brilliant until I saw this. Oh um! :confused:
escortboy to dinosteveus
14 May 16#47
And unlimited anytime calls including international according to OP!
ie10 to dinosteveus
14 May 16#98
Can I ask what is the problem with Virgin Media? We are with them for few years, never had any issues and are the best in my opinion, we get 152Mb, and when we do the speed test is always very close to that speed, and have more than 4 devices connected!
ie10 to dinosteveus
14 May 16#100
javey93 to dinosteveus
15 May 16#228
Why are you "stuck" with them?
dragoncurt to dinosteveus
15 May 16#280
If they do a price change you can change by law. :smiley:
90Ninety
15 May 16#279
Try a different browser , failing that use neighbouring phoneline number ( in same street )
Worked for me when faced with this issue
mikewazowski
15 May 16#278
What a find!
I am livid I'm tied into a contract until Sept else I would've bitten the hand right off of this. Amazing deal.
Rona7do
15 May 16#271
You need a phone line for this, shame as I haven't one and was looking to switch from Virgin.
90Ninety to Rona7do
15 May 16#277
I just put in a neighbouring business number ( in same street ) and managed to get an order confirmed
terriclarkfan
15 May 16#273
Is anyone else getting "There has been a problem with the server. Please try again later." when trying to check availability on SSE's site for your postcode and phone number?
LondonTTB to terriclarkfan
15 May 16#276
Not just me then, yes I get the same!
snsghayyadah
15 May 162#275
excellent offer, just ordered mine successfully. and if you are an existing bt Customer still within your minimum period, you can leave without paying early termination charge if you have received an email from them informing you they are increasing their prices.
LondonTTB
15 May 16#274
There is a problem with their server, whenever I enter my Landline and Postcode - have we overloaded the site...?!
moneysavingkitten
15 May 16#272
My problem with their prioritising/management was they appear to give very low priority to loading actual webpages. Drives me mad. Whereas streaming a video or something would be fine.
Also though the downstream was managed, the upsteam was not. So if I maxed out the upstream the downstream became non-existent. I've been advised that a router with QoS (quality of service) would improve this. So I will try that next if I run into this problem again.
I just don't think mine and Plusnet's priorities are compatible. I would give weight to different things.
I'm glad to hear it's working out for you though :smiley:
90Ninety
15 May 16#270
If it helps anyone who has not got a phone line or BT line , just enter a neighbouring telephone line . This form is only to judge speed and availability afaik .. I just entered a business number in same street as I have a redundant socket and, though I was able to make the order and TCB was tracked
maui
15 May 161#269
To me - that sounds like your router balking at the amount of data it's handling. Usually most ISP routers are not great at handling the amount of Wi-Fi devices we tend to have in homes these days - particularly with many devices that stream video being wireless based!
Craig8CC
15 May 16#268
No avaliability for my phone number and post code. Shame....since my TalkTalk contract is just about finished
rukhsar1992
15 May 16#267
Hi my uncle was looking to set up his phone/broadband. However- currently he hasn't got a phone line at all. Would it be possible for him to get this deal? I'm trying to do it online but it asks for a home phone number
90Ninety
15 May 16#266
My Bad. Will Re-Order , do you think I should Re-Order going through TCB or Re-Order with Quidco?
The original order will be cancelled FOC afaik
delgado
15 May 161#265
Since moving from Plusnet ADSL to PlusNet fibre the traffic shaping seems to have gone for me. On ADSL, downloads would slow a little while a video was being streamed so the video didn't buffer. I found that it worked quite well and it was useful. Now on fibre I'm back to downloads never slowing down but video streaming being affected sometimes if I'm downloading a lot at the same time.
PlusNet call it traffic prioritisation rather than traffic shaping and that's a better description in my opinion. It might sound strange to some people but I kind of miss it. Not sure if other people have had the same experience as me with Plusnet fibre though.
xzxzxzxzx
15 May 16#262
Silly question how do I get the cashback? I cant see anywhere to claim it and im a BT customer?
maui to xzxzxzxzx
15 May 16#264
You register at a cash back site and use their link.
It will depend on your distance from the exchange, distance from the cabinet and quality of the copper connecting you to it. Fttc technology over the bt open reach network is capped at 80mb down 20 up. Usually if advertised dl speed is 76 max upload is 19mb
basicly
15 May 16#261
Not always. Sky will provide llu line where possible. Source = I work in business to business telecom sales.
copperspock
15 May 161#260
This is a fantastic price and I voted hot, but why is 'free' in the title? By definition this isn't free since you're paying money for the service. Maybe 'bonus' would be more appropriate?
maui
15 May 16#259
Now I can see your screenshot - you selected the super fast (38mb fibre) - not the ultrafast. It's the 3rd option in those columns on the 2nd step
6moe66
15 May 16#240
Signed up to plusnet deal on the 7th and due to be crossed over on the 23rd. Anyone know the price or fees to cancel if within the 14day period? I'm hoping it's just the return postage cost of the router?
whhaatt2005 to 6moe66
15 May 161#258
I just extends my plusnet contract 2 days ago and paid line rental saver - just rang and cancelled no extra fees as within 14 days, funny thing is they already knew about the see deal
nafknee
15 May 16#257
I've with S.S.E broadband for the last 12 months I thought my bundle was good free calls unlimited broadband and 2 heavy users in the house. NO problems at all either with the company or connections I pay £20.00 per month
ryan2801
15 May 16#252
£131.30 for me. Did you click the correct TCB link?
90Ninety to ryan2801
15 May 16#256
See post above , these were the steps I took . :/
pr2thej
15 May 16#255
You get what you pay for
maui
15 May 16#254
Mine tracked at the full £136.50 - Are you sure you went for the ultrafast broadband, and not the everyday? I know with Quidco it would update later but not sure about TCB.
hamsterpig
15 May 16#253
Yes I was getting that.
dfarrall
15 May 161#205
All these people saying they're much worse than BT etc.
They use BT's fibre lines no? How can they possibly supply a worse service?
Obviously customer service could be worse but the actual product should be the same?...
shkapars to dfarrall
15 May 16#215
Well you first need to find out how it works, using same line doesnt mean you get same speed!
beasty54 to dfarrall
15 May 16#241
Of course it could be worse, all they use is the physical line, what they actually deliver down that line is all on them.
maui to dfarrall
15 May 161#251
It's not just about the 'line' with an ISP. The speed your modem / BT line test reports is not the final figure on the matter - along with 'profiles'. These are the speed you will get to the telephone exchange. From there your data gets trunked out to your ISP. How big that trunk is depends on how much they pay to BT Openreach, and the contention per customer. I.e. if your ISP pays for a 100Mb link, with a 100:1 contention ratio - from your Exchange out to the ISP backbone, 100 people in your area will be sharing that 100Mb link - these vary wildly between providers.
Even after this, you are dependant on the ISP's backbone to the Internet (which would not usually be BT). SSE use Daisy Communications - who were Pipex back in the day. They apply traffic management at that level, and again depending on the number of customers they have and the size of the backbone can have an impact too.
I would not be surprised if Daisy would have to scramble to upgrade their backbone if SSE are taking on as many customers as MSE / HUKD threads are ablaze with - IIRC Plus Net also fell into this trap some time ago - hence why they got very particular with traffic management many years ago.
neilbhatia
15 May 16#227
My topcashback tracked at £70.70, is this normal?
tigger80 to neilbhatia
15 May 16#238
how long did TCB take to track?
90Ninety to neilbhatia
15 May 16#250
Me Also
ryan2801
15 May 16#249
Make sure you input the post code and tel number without spaces
neilbhatia
15 May 16#248
Took 10 mins to track, but £70.70 instead of £131.30
moneysavingkitten
15 May 16#247
I just thought it was worth mentioning, I had a think last night after remembering Plusnet said they would match last years offer.
I double checked on Plusnet traffic shaping on fibre (it was always been not good on ADSL) and decided I didn't want to do that.
So I rang up Sky retentions as I as still in the cooling off period and asked them to match this offer. They offered me 38mb fibre at £22.40 instead of £27.40 and 78mb for £32.40. Okay, so that's no where near as cheap as this deal, but after reading their traffic shaping policy I feel much happier about being with them.
They were lovely and even encouraged me to ring up and ask for a discount next year when the contract is up!
Just for the record, I also checked BT's. They prioritise BT Vision traffic, but nothing else. Which didn't sound tons better than Plusnet.
We'll see how it pans out!
yellowplum
15 May 16#246
Anyone else getting an error message
hereafter
15 May 16#242
My plusnet contract expires next month, can anyone advise what steps i should take to get this?
Landline rental has been all payed up front and i pay £10/month for fibre.
caraid_alba to hereafter
15 May 161#245
Just go through TCB link to SSE, and put in your landline and postcode. It should offer you the 76 Mbps for £21. Just purchase as normal. Your old ISP PlusNet will be automatically informed of the change, and since your contract ends next month anyway there shouldn't really be any charge for early cancellation.
ryan2801
15 May 16#226
Does the supplied router support 5GHz WiFi?
maui to ryan2801
15 May 161#244
The fibre modem does - according to a post on MSE this is the model you get: Technicolor TG499vn v2
I have decided to take a punt, only been with BT for 3 months but this is worth the £8p/m saving + TCB. For an ISP there is not 'too' many bad reviews, I don't do torrenting / P2P, but streaming and VPN (for work purposes) performance are important to me
releaseyourself
15 May 16#243
No, check the prices and cashback. Some lucky people are getting free fibre to the house :wink:
beasty54
15 May 16#239
If you've got a decent phone it wont make a difference! I get the same speeds on my phone over wifi as i do on my Surface pro 3. I also get over 80mb at times via 4G and when i had my old 200mb virgin connection i'd seen over 130mbps on my phone. Any phone that's showing 44mbps because it's struggling must be pretty old and crappy.
ryan2801
15 May 16#237
HAHA righto!
anthonynsinclair
15 May 16#236
Also that cost was including the phone line, £22.99 all in phone line + Internet
taxman
15 May 16#223
I called BT to cancel my contract as there is a price increase with them. They said that would be ok. But I will not get a refund of my line rental that I payed paid upfront which is 5 months
dfarrall to taxman
15 May 16#224
This is correct, it mentions it in the terms. If you pay line rental upfront no refund.
tigger80 to taxman
15 May 16#235
thats why i dont pay upfront
enog
15 May 16#234
Damn it, I signed up yesterday when the cash back was only £84! Do I cancel the order and place a new to try and get the extra £50?? :man:
anthonynsinclair
15 May 16#233
That's with basic phone line yes, was a Uswitch deal I think either March or April
tigger80
15 May 16#232
£3.50 for caller display :disappointed: so £24.50 in my case, still a bargin
Rona7do
15 May 16#231
I take it you need a phone line already installed as it asks for a phone number on the website?
anthonynsinclair
15 May 16#230
You know what to expect with Virgin, no issues.
winklewoo79
15 May 16#229
How do you find out if SSE Fibre is in your area? We don't have Virgin in our area only Sky Fibre at the minute.
escortboy
15 May 16#225
I didn't say today :wink:
dfarrall
15 May 16#222
If your on the right profile it does..
Care to explain further or are you just going to leave ambiguous comments pretending your in the know?
gabesdad
15 May 16#221
Not available in my area. Bit useless as a long time SSE customer
Cameron583
15 May 16#220
I've also had throttling with Sky in the evening with their fibre so I personally wouldn't trust either of them.... I just stick with BT or Zen as they've always just worked.
databar
15 May 16#219
What will stop me getting cashback?
Purchases completed over the phone cannot be tracked and will not receive cashback on the order.
Using a promotional/voucher codes not posted and approved by TopCashback.
What else is essential?
In order to click through to this merchant and earn cashback you must have your BACS details registered
ONLY existing BT lines customers can purchase SSE Broadband online and only these applications are eligible for cashback.
argosextra
15 May 16#218
I am getting a error putting the details in with postcode and number but keeps telling me to call them I did and they are closed
goldengirl 007
15 May 16#217
Ok thanks will have to try again later :smiley:
goldengirl 007
15 May 16#212
If you ring them can you still get Tbc
zedlor to goldengirl 007
15 May 161#214
Nope, you have to order online for it, unfortunately.
caraid_alba to goldengirl 007
15 May 16#216
No afraid not. Must be done online.
Darzen
15 May 16#213
Says for me to ring them, who even does that in the 21st century
sumpter
15 May 16#211
I'm also getting this, tried a few different numbers of people in the same area :disappointed:
OttovonPrimark
15 May 16#210
I'm getting nowhere. I go through TCB, get to the offer, click 'Apply for this' but then the next page never resolves.
Maybe SSE's website has melted!
ryan2801
15 May 16#209
Great deal, the e-mail confirmation is a bit pony though - no details of the actual package I ordered. Hopefully the paperwork will be correct once received.
cfbc
15 May 16#208
"There are no products available for this phone number" - Lincolnshire area.... :disappointed: POO!
Geemac
15 May 16#207
We've set a fair use policy with a maximum of 1,000 minutes or 150 calls a month. If you go over this, we'll charge for the extra calls.
Is this limit just for calls to 0845 and 0870 numbers or does it include 01,02,03 numbers as well
Stendhal
15 May 16#206
Now that I have the option to leave BT due to changes in their contract (signed up a few months ago and received the TopCashback and Amazon voucher so I'd actually be in profit), I might end up going for this.
meoshie
15 May 16#204
same here...
FearTheBassPlayer
15 May 16#203
page not loading now
whhaatt2005
15 May 16#202
Excellent deal- just signed up - just for info - £3.50 per feature per month or 4 features for £7.25 per month for any of the following features:
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
Free features
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
amis1975
15 May 16#201
Just cancelled my BT due to the price increase & have taken this deal.
Was paying BT £47 for the same service, rang them to see if they could match or come close to the £21 of SSE & was told that as i was still in contract until December (after haggling last year to get the price down a bit), they couldn't offer any discount!! So much for being a loyal customer!! They even tried it on saying there would be disconnection fees & charges for early termination of contract, i soon put her straight on that fact also!!
It seems that there are good & bad comments about SSE, but if you go on any other ISPs forums/reviews you will see the same. So either get lucky & have a great service or be unlucky, have a few issues & change ISP again!! Only time will tell.
ToxicNeo
15 May 16#200
not voted either way, stuck in Hull! :disappointed:
jb66
15 May 16#199
I've just signed up. Will this just transfer on same day as my old isp disconnects
happydeals
15 May 16#198
Thanks OP. It is a good deal
seaniboy
15 May 16#197
I assume SSE collect your connection data and sell it on as a profile to others for marketing to subsidise the uber low fibre prices...
zedlor
15 May 16#196
Well, Sky have declined to match this offer, they said they could try and get me a discount on TV to bring the price down a little but instead they gave me an offer that would be £30 a month more expensive than what I am currently paying...hmm...looks like I'll be giving SSE a call, despite all the "this company is a shocker" messages I'm seeing!
Asherd85
15 May 16#195
Very tempted by this, my talk talk contract is about to end and hacking aside they've been faultless for me so far, currently paying £37.50 a month though.
dpc1979
15 May 162#194
Stay away from this company. Absolute shocker. I switched over to them last year to Fibre from BT it was so slow Openreach engineer confirmed they have no throughput/bandwidth as the connection to Exchange is at 70mb had to threaten to goto Ombudsman to get SSE to agree to end contract after 12 weeks.
Customer service is worse than Talk Talk.
Cheap is not better. This is NOT a deal when you end up being tied into a contract with awful customer service and a dreadful product.
nuts, i'm locked in to plusnet until october otherwise i'd jump on this.
DonLeo17
15 May 16#191
their office is closed today
_Craig_
15 May 16#190
Does anyone know how accurate their speed checker is?
I'm with BT Infinity 1 right now and maxing it out, My line is capable of 55mb so I will get the full 52mb when it's upgraded in July.
But when I put my details into SSE it says the maximum I would get would be 44mb...
hamsterpig
15 May 16#189
Oh right thanks. Not evensure if it's in my area as when I put my postcode and phone number in it asks me to ring them.
hamsterpig
15 May 16#187
Ha I signed up to plusnet an hour ago then see this :neutral_face::confused:
Thar to hamsterpig
15 May 16#188
You have 14 days to cancel IIRC.
Thar
15 May 161#186
It was 9 months ago when I got them to pricematch, I've just checked the thread on here. There were loads of us that took advantage then. Maybe they have changed their policy on pricematching, but there was also a thread on here 5 months ago where retentions were offering renewal contracts for fibre for £5 a month.
I'd suggest you try another day/another advisor.
lugsy3
15 May 161#185
TCB dropped to £131.30 today not a massive difference but may want to add to op comments.
£130 with quidco if you prefer.
thesampeople
15 May 161#184
The SSE fibre router is pretty big and you will get a full "managed" install with an Openreach engineer from these guys, your well with your rights to ask them to move your Master socket of its on a hall or something.
DonLeo17
15 May 16#181
is there an expiration date on this deal? my contract runs out at the end of the month
escortboy to DonLeo17
15 May 161#183
Ring them and ask, then post here and let us know.
Last year they told me the exact date that the deal would finish, as I had some friends that wanted to sign up.
escortboy
15 May 16#182
I know, it really does suck that they don't have the most up to date database and it's going to lose them a load of potential customers that think they're going to only get 4mb, rather than 76mb that is actually available.
The reason I'm replying to people is so that they can still access this deal potentially.
I did ask all of the questions when I was signing up last year and they satisfied my concerns, everything went as they said it would and I was phoned back when they said they would - seemed like a decent operation.
Yes there will be longer waiting than overseas call centres because there won't be as many call handlers, but the quality of the customer service is worth waiting for rather than being connected to a moron after just 2 minutes and spending an hour banging your head against a brick wall (BT).
lugsy3
15 May 16#180
Going to call them today as I had the email 2 weeks ago about price increases. This is the first time they actually contacted me about price increases due to my moaning and complaints about them not doing it before. I only found out when the dd went out for more money. Thanks for info :smiley:
BFLEM
15 May 162#177
I also have BT and for the first few months had nothing but heartache with speeds dropping from 36mb to 2mb every evening, took months of speaking to incompetent CS to sort it out.
escortboy to BFLEM
15 May 16#179
Speed as fast today as it was when they installed it last summer. Glad I don't need to talk to BT ever again..
escortboy
15 May 16#178
Just did a wired speed test:
nomeames
15 May 16#176
Well....they launch a so called deal breaker on the back of a databse thats not updated? This is a deal breaker only because of the download speeds offered, so to say that the database is not updated is not really an excuse. Besides, for a deal like this and if the download speeds are true and more imprtantly this being on HUKD, one should be prepared for long wait at the end of phone for someone to confirm the download speeds I can expect? Step backward in my opinion....
FrodshamFoodie
15 May 16#175
Superb deal. You've saved me £10 a month on BT and all that lovely cashback is a nice bonus!
MrBishnakov
15 May 16#171
When it comes to broadband price is no issue. Its all about service. SSE may be good but theyve only been doing broadband for a year or so.
Id rather be with a company who have been doing it for years and thus have all the correct technical teams and processes which have been tested for years also.
Its the same reason I have a nice phone and not a cheap one that essentially does the same.
Quality over quantity.
chegz60 to MrBishnakov
15 May 162#174
Not really true as it took BT (who have been doing it for years I believe) nearly 4 months to get my service working properly. Service was pretty poor considering I switched from EE at the time who were supposed to be very bad but were ok for me. You pay yer money and take yer chance these days.
nordicgod
15 May 16#173
Moving into a property on 24th the current owners have sky and I assume they will take the number with them so I will be in a property with a disconnected line , how would I go about getting this offer ? Would love to order before I complete on property if it takes time to set up
mannp
15 May 16#172
You were lucky then, as I have been onto a manager at plusnet and they say they cannot change the website prices..
AndreD
15 May 16#140
BT Contract was coming to an end shortly, with the price hikes I can leave now.
Do I contact BT, cancel, then apply with SSE?
chegz60 to AndreD
15 May 16#170
Just sign up to SSE on line. SSE say takes about 3 weeks so either way if that's passed your end of contract date your fine and if you have the price increase email/letter you have right to cancel anyway.
anthonynsinclair
15 May 16#153
Just signed up to Virgin 100mb £22.99 a month for 12 months. Pretty happy
ie10 to anthonynsinclair
15 May 161#156
Good decision. Have been with virgin for the 150mb, and get that speed. Brilliant in my opinion.
was123 to anthonynsinclair
15 May 16#159
hi. is that with the basic phone line?
thanks
mannp to anthonynsinclair
15 May 16#169
Mind me asking how and where :smiley:
Mineores
15 May 16#168
Can I make use of this offer if I don't have a landline?
Tequila
15 May 16#155
18 months contract big commitment considering the hefty cancellation charge..very big risk.
my bt fibre contract (£30 pm) ends next month and it will be upped so will definitely ditch bt but still wouldnt risk 18 month contract commitment.
chegz60 to Tequila
15 May 16#160
There seems to be less and less ISP's these days and they all seem to be putting up their prices. With the cashback and free anytime calls included I think you'll be hard pressed to find a better price even in 18 months time. :confused:
escortboy to Tequila
15 May 16#167
What's the risk? It's the same infrastructure as BT who you are already with. The BT engineer said it's the same as BT, hence the BT engineer. Traffic shaping is done on pirate downloaders to improve the service for everyone else.
BT were shocking compared to SSE, they literally had not a clue!
borosidf
15 May 16#148
What if I don't have landline? I have virgin only broadband atm.
escortboy to borosidf
15 May 161#166
Ring them to do a manual signup.
escortboy
15 May 16#165
Ring them as their database isn't up to date!
nomeames
15 May 16#149
This is what they say I can get despite having a fttc connection..
This is what I currently have. I tried my line test on other ISPs website and they all estimated upto 76 mbps download but SSE have been cheeky. So, thanks but no thanks.
escortboy to nomeames
15 May 16#164
Already mentioned, their database isn't up to date so if your area was upgraded in the last few years they may not have your address showing for fibre.
You just need to call them to get it so they can do a manual signup.
BFLEM
15 May 16#163
Got to say £3.50 a month for caller display a bit steep!
chegz60
15 May 16#162
I found it's better to not enter post code at 'Get a quote' page. Click on view all products instead and then compare tariffs and choose the Ultra Fast option to sign-up! IE seemed to work better for TCB as well.
jonnybravo99
14 May 16#10
they say u need to be moving from a BT line to get the TCB. My current line provider is sky, but i near certain the line was originally installed and activated by BT before I joined sky. Does therefore count as a "BT" line?
madgeeza to jonnybravo99
14 May 161#11
yes only BT and Virgin provide the phone line, with Sky you will be on a BT line
90Ninety to jonnybravo99
14 May 16#89
Did you call them , or was this stated somewhere on the website ?
antrobusjc to jonnybravo99
15 May 16#161
sky most likely do local loop unbundling so there for up to the exchange box is BT but at the exchange it leaves BT therefore you don't have a BT line as such.
danthomas25
15 May 161#151
All I get from their website is "There has been a problem with the server. Please try again later."
will_0407 to danthomas25
15 May 16#158
Same for me, was trying last night and this morning and still no joy.
chrissafc
15 May 16#157
not available where i live
tigris8909
15 May 16#154
Do you have to be an existing member?
Thar
15 May 16#152
You could always ask them to match the overall price, the worst than can happen is they say no. The deal I got Plusnet to match, included cheaper line rental, I'd already paid mine upfront, but they agreed a further discount for that too.
I'll ignore the comment about the new router :stuck_out_tongue:
Thar
15 May 16#150
Yep. This was exactly what I did when BT put their prices up previously. I switched to Plusnet, got exactly the same speed and saved about a tenner a month.
Thar
15 May 16#147
I rang them. Got them to match the "then" deal without any hassle at all. I was surprised how easy it was.
tigris8909
15 May 16#146
Not available in my area but fantastic deal :confused:
SCOUSEKEVIN
15 May 161#145
Rubbish Customer Services, Really Bad.
wacko911
15 May 16#144
Not available in Northern Ireland... sigh
DealJourno
15 May 16#143
A contract with any BT company will never be brilliant.
iceni
15 May 161#142
I hate myself for saying this but I have just rejoined Virgin and their 200Mbs is the real superfast, bloody amazing getting 80-90 Mbs on wireless and full 200Mbs on ethernet. Still a good deal if you can get it. Heat.
chickentikkaman
15 May 161#141
Can you contact them through online chat or did you talk on the phone?
matth5182
15 May 16#139
Anyone with BT for line rental and broadband, you should get an email / letter shortly stating they are increasing their prices. This means you can cancel your contract without penalty and change to this. Even if you have just taken out a new contract and got the Cashback / prepaid visa card.
Ill be cancelling my BT deal as soon as the ema comes through
ozskins
15 May 16#138
very very good, just switched the old man from 70 a month to this albeit without bt sport.
yeni1210
15 May 16#137
Thanks OP
scouser100000
15 May 16#136
Anyone have the list of 20 countries?
mivanpy
15 May 16#135
Another happy customer here. Nearly a year and it's not skipped a beat. Basically the same as what i had on infinity previously.
bear91
15 May 16#134
Awesome deal shame not in my area :confused::disappointed:
bemaniac
15 May 16#133
I'll be back to answer any more questions in the morn :smiley:
dannyboiz
14 May 16#115
Damn this is hot. I'm out of contract but paid line rental up front for a year earlier this year, otherwise I'd be switching!:confused:
simonspeakeasy to dannyboiz
15 May 16#132
I *believe* that the line rental is entirely separate from the contract. WHen you switch, your (now overpaid) line rental will be refunded.
GPDawes
15 May 161#126
whats the upload speed?
bemaniac to GPDawes
15 May 16#131
upto 20mb/s. This is less tricky than the download speed I find when checking on the BT speed checker.
shopar_artiz
15 May 16#123
i thought u said line rental inc. but it seems not.
caraid_alba to shopar_artiz
15 May 16#124
£16 for line rental and £5 for call package. Free broadband so £21 total.
bemaniac to shopar_artiz
15 May 16#130
Line Rental is 100% included in the £21/m
databar
15 May 161#129
As Deanos said you will not get cashback till you get a order number
2-3 weeks
I ordered week Friday got paperwork yesterday and still have to wait another
2 weeks for account number
it is a GREAT deal.
hope it comes though with the cash back.
Rayman1
14 May 16#88
Anyone know how SSE are with torrents and traffic management
neas1983 to Rayman1
14 May 16#91
****
bemaniac to Rayman1
14 May 16#93
Pirates avoid. Nice people and normal humans welcome!
escortboy to Rayman1
14 May 16#97
Torrents they will manage the traffic flow with, they told me over the phone that they will shape dodgy, illegal peer-to-peer downloads because it worsens the service for other users that want to game etc.
I don't do that kind of stuff so it doesn't affect me, I'm sure you could get your PirateBay movies, but it may be less rapid.
simonspeakeasy to Rayman1
15 May 162#128
Just make the issue go away by using a VPN. I like PIA (PrivateInternetAccess)
bemaniac
15 May 16#127
I think you need a new line or a restart. No cashback sadly but all good news SSE does free install! Give them a ring. It's still worth it without cashback if you work it out.
Go for Virgin, i install them and have seen 300mb at customers houses using the superhub3. They are also rolling out 1gb fibre to the house, which i have installed a few in one of the test areas, Papworth.
rodman to releaseyourself
15 May 16#122
And price is? £100 a month? Sorry but No.
lugsy3
14 May 16#117
Great deal op I have 6 weeks left with BT but after putting there prices up I will pay the penalty to leave. Sneaky price increases all the way with BT.
coco_cool to lugsy3
14 May 164#121
You do not have to pay ANY penalty to leave BT.:neutral_face: According to Ofcom, if your provider increase their price, you have 30 days from the date of the notification letter/email to leave them; which is exactly what I did today. I am 7 months into a 12 months contract with BT and I called them today and notified them, giving my notice and I signed up to SSE.
Egoist
14 May 161#118
my free 12 months sky contract runs out this month, so trying to switch to SSE.
will_0407 to Egoist
14 May 16#120
Likewise. Mine's up in July but I'll pay the two months if needs be as It'll still make this a v cheap offer
FrozenFire
14 May 162#56
Crazy website... is it down ??
not recognizing my landline number ...anybody else experiencing the same ?
bullet9t9 to FrozenFire
14 May 16#119
I'm also having the same problem
millenium9
14 May 16#116
How's this compared to bt? I think I can still cancel my bt upgrade as it's only been 10 days and I am paying £34 a month for 52mb bb and a landline.
will_0407
14 May 16#114
maybe too much traffic for their site to handle at the moment
will_0407
14 May 16#111
Anyone else getting 'problem with the server' messages when you try and do a postcode/landline number check?
Egoist to will_0407
14 May 16#113
same with me, and topcashback app shows me network error...
escortboy
14 May 162#86
Just done a speed test, pretty far away from the router in bed and through Wi-Fi on my phone. Obviously ping would be lower and download/upload speeds faster through a laptop and Ethernet cable, but may be useful to give an idea.
The BT engineer used a line testing device when he installed and showed me 76.6mb download speed on it. I think I got 60-70mb on my laptop through an Ethernet cable while he was still here. Their device must allow more speed to be tested or something?
bemaniac to escortboy
14 May 162#95
That's awesome for wireless!!!! Wired I bet you're close to 76mb
haritori to escortboy
14 May 16#112
YOu wont get anywhere near a decent test on a Mobile,
and that server your using is in the netherlands..
look on my line using that server
but using a local server on speedtest.net
Im on an exchange only line, and about 1000 meters from my cabinet, great for ADSL not so good for Fibre..
TheHun6
14 May 161#110
Yes but you'll miss out on the £126 Topcashback and the opportunity to acquire a brand new free router.
misteraadam
14 May 16#108
Oooh!
90Ninety
14 May 16#107
Hmm I am in a bit of a conundrum . I am due to relocate to a new property next week , I have put an order in for the new property , through topcashback using a phone number of a neighbouring property in 192 directory ( just to determine speed isn't it ?). There is no live BT line in the new property , though there is likely to be a line ( dissed off ) .
I am however currently an EE broadband customer ,at current address ( now owned by BT ) with what I believe to be a BT phone line. So far nothing in my TCP trolley though
Any thoughts ?
hukdbargain
14 May 161#106
I don't know what your all banging on about. I work in IT and have never had anything other than phone line broadband. I game, I stream HD, I torrent and I never have any issues.
Neil49
14 May 16#66
This was listed on MoneySavingExpert.com earlier in the week so I did some research on any issues people had with the service. Having seen their negative comments, particularly on actual line speed at peak times I'm having second thoughts about going with them, even at the prices quoted. I'm currently with BT but will now switch to Plusnet.
bemaniac to Neil49
14 May 16#70
I'd say trust it and try it. Unless money is not so essential to you in which case a 100% guaranteed linespeed 100% of the time instead of 95% for you might be worth the double money.
dariobros2 to Neil49
14 May 16#105
Plusnet is owned by BT :wink:
andyjackbell
14 May 16#104
Is this available in Northern Ireland?
burnduck
14 May 16#103
Do they have a Traffic Management Key Facts Indicator (KFI) published anywhere? I can't seem to find one anywhere on their site.
moneysavingkitten
14 May 161#102
Haha, they didn't even make my list for that reason :smiley:
haritori
14 May 161#101
Haven't used them for years now.. never used their fibre offerings.
Talk Talk was pretty good when i was with them, but the seem to have issues with security and personal data. :smile:
escortboy
14 May 16#99
I could dig out a Wireless cable and run a test tomorrow on my laptop.
I'm sure it was pretty good when I tested it before and performance has stayed consistent throughout the year.
It's definitely sold me on SSE, BT can go and whistle in future as I've had nothing but problems with them.
It's been a British call handler every time with SSE and a keenness to get things sorted out as quick as possible. No blundering, mindless script-readers in sight!
90Ninety
14 May 161#13
So it is Fibre to the Cabinet ( ADSL for the first mile ) ? Does this include Line Rental ?
escortboy to 90Ninety
14 May 16#15
Yep all included for £13.41 effective cost per month. Really is a bargain, right?
Skint1 to 90Ninety
14 May 16#96
Fibre to the cabinet(fttc) is VDSL which only uses copper network from the green street cabinet to your home(called last mile). ADSL service comes all the way from the local telephone exchange on copper cable(or aluminium if you are unlucky).
sshhaabb
14 May 16#94
I am with virgin, they promised 70mb months ago but have not complied. Thinking of leaving them, pity I do not have a phone line.
neas1983
14 May 16#92
Should been)(very poor)
fatdeeman
14 May 16#82
Dumb question but do you have to cancel with your old suppliers or is it automated?
moneysavingkitten to fatdeeman
14 May 16#90
Should be automated these days.
quyenpm
14 May 16#81
Does anyone know how can I get it if I don't have landline number?
escortboy to quyenpm
14 May 16#87
Just give them a call and they'll process it as a manual order for you.
kevinsmbuk
14 May 161#85
I've had this offer for about a year. the fibre seems pretty good.
masliya
14 May 161#84
You won't go wrong with SSE I've dealt with them and they seem to be a decent company to deal with.
moneysavingkitten
14 May 161#83
I can't even check the speed with them until I cancel my current order. The lowest impacted on my line should be 52mb.
bemaniac
14 May 16#79
This offer is probably going to be on til November pending supply and demand type decisions.
bellboys to bemaniac
14 May 16#80
It says that in the T&C's :stuck_out_tongue:
niconelove
14 May 161#75
router is absolutely pants ( now on my fourth one), apart from that all good, I get 36 MB download even at peak times, and 10 MB upload. and don't listen when they say u can use your BT hub as a fibre modem as u can't u need a separate one
bemaniac to niconelove
14 May 16#78
New one is pretty good. You have to use what BT openreach certifies really so choosing the best one they cleared is as good as a BTOR company can be.
moneysavingkitten
14 May 16#77
Last time it came up, it was 12 hours after I put my order in with Sky :disappointed: The offer ran for 4 days. It took TCB 2 days to confirmed the offers were stackable and would have taken 48 hours to clear my Sky order from the system before I could order BT. So I missed it.
I wish they wouldn't do these stupid timed offers. The broadband price was 40% higher the first time I looked so they were completely uncompetitive. Then they dropped it a couple of days later, then they added the Mastercard thing. If they hadn't **** about in the first place I would have just ordered it. I wonder how much business they actually lose that way?
I noticed Plusnet are doing exactly the same now, even with the same time scales.
moneysavingkitten
14 May 161#76
You're making me feel a bit better about my decision, thanks :smiley: It's nice to hear from someone that is currently using it. I have been really tearing my hair about it, it's so awful getting stuck with something bad. I guess I would rather than a higher quality smaller connection than one that is throttled.
I'm with Plusnet at the moment for ADSL. They told me that they will be following BT very shortly and offering 52/10mb. But their customer service is so bad you couldn't pay me to stay. I'm also so distrustful if them I am not sure if they were being truthful, or just trying to get me to stay. Upload is really important to me, so I couldn't risk a 2mb cap.
They wouldn't even match new customer offers for me and I have been paying £10 a month extra for 6 months just to stay out of contact till fibre was available.
Do you have any opinions on BT? That seems to be the only other option really.
bellboys
14 May 16#74
I was going by this
BT Broadband traffic management
BT says that it no longer shapes traffic on any of its broadband services. According to the traffic management page on BT’s site, gaming, VoIP calls, streaming, P2P and Newsgroup traffic is neither blocked, slowed down or prioritised. Even at times of high network congestion, BT won’t slow down heavy users.
That said, BT is among the many ISPs that has been forced to block access to sites like The Pirate Bay, Kickass Torrents and ‘Netflix for Pirates’ service Popcorn Time. So while legitimate P2P activity won’t be blocked, if you were hoping to acquire content and not have to pay for it, tough luck.
this seems a pretty good price but I am getting 52 meg from BT Infinity 1 this says I have just Download speeds of up to 17 Mbps that is not fast enough for me since having FTTC.
bemaniac to eastangliauk
14 May 16#73
Phone - they will do a different search.
bemaniac
14 May 16#71
SSE always quote the lowest speed attainable on an impacted line and won't guarantee above it so if you sign up it's your fault for expecting more than they guarantee and trying to back out.
haritori
14 May 16#72
Not sure, but I didnt bother checking as the are overpriced compared to everyone else.
Ism10
14 May 16#69
It looks like a cracking deal.
moneysavingkitten
14 May 16#68
Seems SSE are not part of it. They are not even on the waiting list:
Bloomin heck do they!!! My torrents are about 1mb/s (12.5mbps) but my steam downloads are 5.5mb/s (66mbps)
bemaniac
14 May 16#65
There is no cashback for non BT retail customers. It's part of the topcashback Ts and Cs. The target is BT customers but everyone should get it at this price.
bellboys
14 May 16#64
Do BT throttle/traffic shape? I wasn't aware they did?
bellboys
14 May 161#63
The BT prepaid card offer will be back before you know it. Patience required.
haritori
14 May 161#61
I was in the same boat recently I left Sky, I thought Plusnet was my best bet then found out the cap upload on the 38Mb connections to 2Mb, ended up going back to Sky (stuck in another 12 month contract), but they are the only company I can find that 100% do not throttle traffic shape etc..
moneysavingkitten
14 May 161#60
Mmm, I've just been reading some of them. I noticed they are not signed up to the Ofcom voluntary code either, where you can cancel penalty free if they don't live up to the speed they quote. I'm feeling slightly less enthusiastic now.
The price is so tempting, but what's the point if it's throttled?
I was really tempted to cancel for the BT offer, as they now do 52mb as standard. But by the time TCB confirmed you could stack their cashback with the pre-paid mastercard offer, it had ended *sigh*
Thank you for the warning :smiley:
m1112
14 May 162#59
so no cashback then if you call
weejasser
14 May 162#24
I would avoid it. I've got it and had nothing but trouble with Daisy - their backhaul provider - throttling peak hours despite claiming otherwise.
neas1983 to weejasser
14 May 161#58
Agree with wee jasser. Was one of those who signed up before. At, midnight to 3pm it's torrents etc can Download to max speed but come 5pm to midnight it is throttled to 100l
Kb/sec. Other things work though so I just living with it as don't torrent anyways, just the principal really. Steaming HD is is fine
stuartbaker80
14 May 16#57
Think they'll take the cash back into account?
bellboys
14 May 161#55
I think the problem would be proving it wasn't fit for purpose. I mean even bloody BT only have 12 mth min term contracts these days. 18 mths is a big commitment.
genk
14 May 16#43
Does this include mobile calls?
bemaniac to genk
14 May 16#54
Pay £2 a month extra to get mobile calls down to half price (6p min)
jonnybravo99
14 May 16#53
nah...couldnt come close for me. resigned for a year at £12.50 a month total for 17mb....just a few hours before this deal was posted. gonna use the 14 cooling off period tomorrow morning and go for this
Steve1205
14 May 16#27
Not available on my phone number.
escortboy to Steve1205
14 May 16#31
Give them a call, their database was over a year out of date when I joined, I was eligible it turned out when I called.
bemaniac to Steve1205
14 May 16#52
Don't worry only BT retail customers get to sign up on the SSE website. Everyone else just needs to call. It's available to everyone with a fibre exchange in the UK but Sky and Talktalk customers need to phone SSE.
Sassokee
14 May 16#51
Very good deal indeed, if you decide to take it, invest in a descent router as anything coming from Technicolor is just crap!
escortboy
14 May 16#50
I'm on 18 month contract and was wishing I could extend that period with the reduced rates. If it's awful wouldn't you have the right to cancel as it's not fit for purpose? There was a beefing up of consumer rights in October.
jonnybravo99
14 May 16#49
cheers bro
bellboys
14 May 163#48
The 18 month min term makes me wary, especially after seeing how much the termination fees are should it prove to be rubbish :confused:
Termination charges
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
Thoughtful
14 May 16#46
I can remember the days when a T1 - 3 connection was incredibly fast, now they seem really slow!
The fastest current internet connection is running at 43Tb/Sec, transfer speeds across it are just silly. 1GB in 0.2 milliseconds, makes you wonder today, just what you might ever use it for.
escortboy
14 May 161#45
Yeah you get the OpenReach modem too!
MrWani
14 May 162#44
Been on it nearly a year now. Had a few issues getting set up but English call centre and truly wanted to get the issues sorted for me. Including making sure my Tcb went through and refunding the difference to my then Bt contract. Speeds are good for me.
90Ninety
14 May 16#42
[img][/img]
SSE reports a mediocre 18mbps ( typo says 18MBPS ) . My EE is currently around 30 mbps
escortboy
14 May 16#41
There were posters taking about joining temporary phone providers for a month which use BT and then switching through TCB. Have a read through the previous threads for details.
jonstug1985
14 May 161#40
WITH BT? REMEMBER YOU CAN LEAVE PENALTY-FREE, even in contract...
I have used this opportunity to cancel my BT contract without penalty as they have just sent me the letter telling me they are putting up the cost of my package.
I signed up to SSE today and it has tracked on topcashback already. It is going to be nice not to have to worry about this for a whole 18 months - they have said the price will not go up in term.
Just to add: when leaving BT they did try to see if they could match this, but couldn't
haritori
14 May 162#39
MSK before you cancel sky, read up on SSE i was so close to going with them as they do my Gas & Elec too, but when i read about there is some pretty bad complaints about serious throttling in the evenings.. might not be true but i thought id mention it..
escortboy
14 May 16#38
Agreed, I lost out on cashback last time. It still was the cheapest price though by far without the cashback.
bemaniac
14 May 163#25
Technicolor TG582N pretty good range. No throttling of newsgroup traffic or 4k netflix/youtube/amazon prime streaming and identical speeds to BT fibre when put into practice and trust placed in their hands. Highly recommended and advisable for BT customers to sign up online as callcentre really busy with this great deal. Have patience with them they are swamped due to simply being the absolute best of the best on price right now.
moneysavingkitten to bemaniac
14 May 16#37
Is that with the BT Openreach modem? I think I still three of those from years ago, kicking about on the floor :laughing:
stuartbaker80
14 May 161#23
Cracking price and handy as my Plusnet deal expires Monday!
Thar to stuartbaker80
14 May 162#36
If you're happy with Plusnet, they will price match this. They did for me when SSE had a similar deal a few months ago.
escortboy
14 May 161#35
Technicolor TG582N
someguy003
14 May 16#30
Do you need someone to drill a hole in your property for fibre optic?
escortboy to someguy003
14 May 16#32
I went from regular 4mb Broadband to 76mb fibre with just a change of faceplate. :wink:
90Ninety to someguy003
14 May 161#34
No , my understanding is this would be fibre to the cabinet ( In street or area within a mile ) , then from the cabinet ADSL ( phoneline )
zedlor
14 May 161#33
Hmm. That is half of the deal though...as I'm out of contract with Sky, I'm sure if I ring them and tell them about this offer they will get pretty close to it!
zedlor
14 May 16#22
Says that there are no products available at my landline - currently have Sky Fibre, so not sure why I wouldn't be able to get this?
brainbug100 to zedlor
14 May 16#26
probably on available on your exchange. BT rent the space and not all companies are on every one
escortboy to zedlor
14 May 16#29
Just give them a call. Think cashback may not be possible if you apply through phone though.
kokee
14 May 163#28
thinking of getting this after an email from BT hiking my bill up by £2 per month
90Ninety
14 May 16#21
Is a good price yes , currently the EE broadband I have is up to 36 mbps , costs £26 per month with weekend calls . I am relocating to a new property , would I be eligible for the TCB , as my current property has a BT line but, not my new property
moneysavingkitten
14 May 16#20
Sorry, one more question while I am at it. What type router do they send you?
dhoomdhoom
14 May 16#19
have some heat but lets see if TCB actually pays up.
Drooler
14 May 162#18
Took this last week. Should be getting connected soon. All easy to order and got a letter soon after. Went via quidco for 130 though as prefer them to tcb
moneysavingkitten
14 May 161#17
Thank you :smiley: I just wanted to check it wasn't cut down like Plusnet's. That sound about right for 78mb!
Going to cancel my Sky order as soon as they open I think!
escortboy
14 May 161#16
I'm not at home at the moment but from memory I had 20-30mb upload and ping was 9-20ish.
Obviously this was just when I tested it, I can check at certain times of day and certain days to give a broader picture if wanted.
escortboy
14 May 167#12
Had SSE for about a year now, paying £24.50 for 76mb unlimited and just weekend calls.
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
moneysavingkitten to escortboy
14 May 16#14
Mind if I ask what upload speed you get? They don't make the details easy to find on their page.
tek-monkey
14 May 16#9
I'm a heavy user on sse and have no issues, since openreach sorted out their end anyway. Can't fault them, consistent speeds and no downtime, but maybe I'm just lucky as I see a lot of complaints!
zebrum
14 May 164#8
You wouldn't have got this once you read the reviews. BT is pretty bad but this sounds even worse.
moneysavingkitten
14 May 16#7
That's insane, they didn't even do 76mb when I looked last week!
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
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Opening post
Seems amazing to me. £21 is all you pay (includes your line rental) for up to 76 Mbps. You do not even pay the connection charge, or even the router delivery cost, which is normally a given. Also for the price you can ring anytime local, national and 20 international countries for free. On top if you go through TCB right now they are offering an additional £136.50 for taking it out, which takes it down to a crazy £13.41 a month for 76 Mbps. Find the link for TCB on first post.
The details of the SSE deal below:
Full-price monthly cost breakdown:
Incl. VAT at 20%. 18 month contract (Talk), 18 month contract (Broadband)
£5.00 call bundle, £25.00 broadband and £16.00 line rental per month. It's an 18-month fixed term contract for both the broadband and phone services. Paper bills will cost £1 per month extra. Some call features will also come at an additional cost – please read Talk Contract 15: Products and prices from 17 September 2015.
FREE unlimited fibre broadband for 18 months with our Talk Anytime package
Truly unlimited downloads – stream and download as much as you like
Download speeds of up to 76 Mbps – see 'Your broadband speed is' section for details
No connection charges
An easy to set-up wireless router with no delivery charge
Includes local and national calls at any time as well as calls to 20 international countries – see Important Information for full package details
An 18-month subscription to our Internet Security Suite to help you stay safe online
Access to exclusive presale tickets for some of the UK's biggest entertainment and sport events with SSE Reward
TCB dropped to £131.30 today 15/5 not a massive difference
£130 with quidco if you prefer.
- lugsy3
** FREE FEATURES
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
*PAID EXTRAS
£3.50 per feature per month or 4 features for £7.25 per month for any of the following features:
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
- whhaatt2005
Top comments
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
Termination charges
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
Latest comments (357)
But the site is so bloody dodgy! Taken a few page refreshes and starting again already
I think considering the unusual and extremely long contract time of 18 months,huge amount of complaints of service and the hefty cancellation charge in case of early termination this deal is very risky.
I hope people consider these negatives too instead of jumping and signing a 1.5 years contract just because others are voting it hot.
My Sky Talk + ADSL went live on 9th May so I'm still within my "14 days after activation" cancellation period.
thanks for answer
It took 3 months to set up.. Such a painful service with very little communication from them at all, I hope they have looked at this.
We have had speed issues from the start, and get nowhere with SSE customer services, where as our previous supplier was no issues at all, and speed was constant.
I can't wait to leave it, if i'm completely honest. Buffering on 76mbps fibre is not great...
Type SSE Fibre into twitter and you'll see similar experiences
Use this deal to negotiate with your current supplier if you are happy with their service.
Fingers crossed this SSE broadband is fast and not throttled. I still don't know if my landline number will change over or if they will give me a new one. I also hope the TCB tracks. If all is ok this deal will be amazing value for money.
If you are with BT just do what I did and argue the price increase.
thanks
Are you able to keep and transfer your landline number if coming over from BT?
wow cancellation charges are incredible..
everyone should really be careful with it..
some people may change address..or maybe the service is poor..18Months is aa very long time and these cancellation charges are brutal.
Changed your mind?
You can cancel your phone and broadband order without charge up to 5pm on the working day before your supply start date, but please give us 48 hours notice where possible. We will advise you of your supply start dates in your confirmation letters. New fibre broadband orders that require an engineer appointment must be cancelled by 12 noon the working day before the agreed appointment date, which will be arranged with you within the next two weeks. Charges for dispatched equipment (e.g. the router) or for late cancellation of an engineer appointment may apply as outlined in the 'Products and Prices' document in the Cancellation and Miscellaneous Charges sections respectively within this Welcome Pack.
You can cancel by calling 0345 071 9887*, via email to [email protected], by writing to us at Customer Service, PO Box 230, Havant, PO9 9DT or by completing and sending us the cancellation form provided in your Welcome Pack.
Thanks again for choosing us - you can rely on us to keep you connected.
what are cancelling charges of SSE? in case?
I saw I could enter a BT neighbour's number, but I can't get over there to check any of them. Offer better still be available tomorrow.
Didn't seem too bothered, just told me to sign up to new provider, my services will be cancelled, and no fees will be charged.
What is the average/max upload speed please?
I think any hidden charges should be added to main post
I'm with BT fibre and pay around £30 a month.
my contract ends 15 June.after that it will be £42 rolling contract.
I called BT and they said they can offer me £28.99 if I renew my contract.
so if I order this deal today,is there anyway I avoid early termination fee be BT?
also what are the cancelling charges of this service just in case?
There's some mention of SSE providing the Techniciolor TG582n router which works off a BT Openreach modem. Is that the case? I thought combi modem-routers were the norm now. Some online forums mention that SSE supplies the TG798vac which is a combi modem-router (as far as I can tell). I know which I'd prefer.
EDIT: The answer is about five-six posts above. Sorry. Ignore this. :confused:
"
THEY ARE CORRECT DAMMIT.
BT are a bit naughty:
"You're still under contract until November"
"I believe I'm entitled to break that contract due to the price rise you emailed me about"
"...Yes."
can we use a voip service like vonage for £8pm and transfer our number (never done it before)
if there a cheaper voip service?
Looks like from the digging around I have done, you can get the username / password from SSE and use your own modem. I hope so as I will not be giving my TP-Link VR900 up in a hurry :smiley:
I have tried the website and googling but I have not found any details on this.
On this page - I found it in less than 15 seconds on good ole Google :smiley:
Also here
Pity I'm stuck with naff virgin
Try a different browser , failing that use neighbouring phoneline number ( in same street )
Worked for me when faced with this issue
I am livid I'm tied into a contract until Sept else I would've bitten the hand right off of this. Amazing deal.
Also though the downstream was managed, the upsteam was not. So if I maxed out the upstream the downstream became non-existent. I've been advised that a router with QoS (quality of service) would improve this. So I will try that next if I run into this problem again.
I just don't think mine and Plusnet's priorities are compatible. I would give weight to different things.
I'm glad to hear it's working out for you though :smiley:
The original order will be cancelled FOC afaik
PlusNet call it traffic prioritisation rather than traffic shaping and that's a better description in my opinion. It might sound strange to some people but I kind of miss it. Not sure if other people have had the same experience as me with Plusnet fibre though.
http://www.topcashback.co.uk
They use BT's fibre lines no? How can they possibly supply a worse service?
Obviously customer service could be worse but the actual product should be the same?...
Even after this, you are dependant on the ISP's backbone to the Internet (which would not usually be BT). SSE use Daisy Communications - who were Pipex back in the day. They apply traffic management at that level, and again depending on the number of customers they have and the size of the backbone can have an impact too.
I would not be surprised if Daisy would have to scramble to upgrade their backbone if SSE are taking on as many customers as MSE / HUKD threads are ablaze with - IIRC Plus Net also fell into this trap some time ago - hence why they got very particular with traffic management many years ago.
I double checked on Plusnet traffic shaping on fibre (it was always been not good on ADSL) and decided I didn't want to do that.
So I rang up Sky retentions as I as still in the cooling off period and asked them to match this offer. They offered me 38mb fibre at £22.40 instead of £27.40 and 78mb for £32.40. Okay, so that's no where near as cheap as this deal, but after reading their traffic shaping policy I feel much happier about being with them.
They were lovely and even encouraged me to ring up and ask for a discount next year when the contract is up!
Just for the record, I also checked BT's. They prioritise BT Vision traffic, but nothing else. Which didn't sound tons better than Plusnet.
We'll see how it pans out!
Landline rental has been all payed up front and i pay £10/month for fibre.
Technicolor TG499vn v2
I have decided to take a punt, only been with BT for 3 months but this is worth the £8p/m saving + TCB. For an ISP there is not 'too' many bad reviews, I don't do torrenting / P2P, but streaming and VPN (for work purposes) performance are important to me
Care to explain further or are you just going to leave ambiguous comments pretending your in the know?
Purchases completed over the phone cannot be tracked and will not receive cashback on the order.
Using a promotional/voucher codes not posted and approved by TopCashback.
What else is essential?
In order to click through to this merchant and earn cashback you must have your BACS details registered
ONLY existing BT lines customers can purchase SSE Broadband online and only these applications are eligible for cashback.
Maybe SSE's website has melted!
Is this limit just for calls to 0845 and 0870 numbers or does it include 01,02,03 numbers as well
Call barring, Caller display, Call diversion, Ringback, Call waiting, 3-way calling, Call sign and Call reminder
Free features
These features come as standard with your phone package.
1471 – SEE WHO'S CALLED
Dial 1471 to find out the number of the last person who called you.
PERMANENT NUMBER HOLD
Set your phone to withhold your number whenever you make a call. You'll have the option to override this for individual calls.
TEMPORARY NUMBER HOLD
This allows you to withhold your number for one call only.
Was paying BT £47 for the same service, rang them to see if they could match or come close to the £21 of SSE & was told that as i was still in contract until December (after haggling last year to get the price down a bit), they couldn't offer any discount!! So much for being a loyal customer!! They even tried it on saying there would be disconnection fees & charges for early termination of contract, i soon put her straight on that fact also!!
It seems that there are good & bad comments about SSE, but if you go on any other ISPs forums/reviews you will see the same. So either get lucky & have a great service or be unlucky, have a few issues & change ISP again!! Only time will tell.
Customer service is worse than Talk Talk.
Cheap is not better. This is NOT a deal when you end up being tied into a contract with awful customer service and a dreadful product.
YOU HAVE BEEN WARNED
READ FOR YOURSELVES http://forums.moneysavingexpert.com/showthread.php?t=5224240&page=1
Yes, it says November in their terms.
I'm with BT Infinity 1 right now and maxing it out, My line is capable of 55mb so I will get the full 52mb when it's upgraded in July.
But when I put my details into SSE it says the maximum I would get would be 44mb...
I'd suggest you try another day/another advisor.
£130 with quidco if you prefer.
Last year they told me the exact date that the deal would finish, as I had some friends that wanted to sign up.
The reason I'm replying to people is so that they can still access this deal potentially.
I did ask all of the questions when I was signing up last year and they satisfied my concerns, everything went as they said it would and I was phoned back when they said they would - seemed like a decent operation.
Yes there will be longer waiting than overseas call centres because there won't be as many call handlers, but the quality of the customer service is worth waiting for rather than being connected to a moron after just 2 minutes and spending an hour banging your head against a brick wall (BT).
Id rather be with a company who have been doing it for years and thus have all the correct technical teams and processes which have been tested for years also.
Its the same reason I have a nice phone and not a cheap one that essentially does the same.
Quality over quantity.
Do I contact BT, cancel, then apply with SSE?
thanks
my bt fibre contract (£30 pm) ends next month and it will be upped so will definitely ditch bt but still wouldnt risk 18 month contract commitment.
BT were shocking compared to SSE, they literally had not a clue!
This is what I currently have. I tried my line test on other ISPs website and they all estimated upto 76 mbps download but SSE have been cheeky. So, thanks but no thanks.
You just need to call them to get it so they can do a manual signup.
I'll ignore the comment about the new router :stuck_out_tongue:
Ill be cancelling my BT deal as soon as the ema comes through
2-3 weeks
I ordered week Friday got paperwork yesterday and still have to wait another
2 weeks for account number
it is a GREAT deal.
hope it comes though with the cash back.
I don't do that kind of stuff so it doesn't affect me, I'm sure you could get your PirateBay movies, but it may be less rapid.
http://www.hotukdeals.com/deals/sse-76mb-broadband-any-time-calls-inc-line-rental-18-months-2443394
not recognizing my landline number ...anybody else experiencing the same ?
The BT engineer used a line testing device when he installed and showed me 76.6mb download speed on it. I think I got 60-70mb on my laptop through an Ethernet cable while he was still here. Their device must allow more speed to be tested or something?
and that server your using is in the netherlands..
look on my line using that server
but using a local server on speedtest.net
Im on an exchange only line, and about 1000 meters from my cabinet, great for ADSL not so good for Fibre..
I am however currently an EE broadband customer ,at current address ( now owned by BT ) with what I believe to be a BT phone line. So far nothing in my TCP trolley though
Any thoughts ?
Talk Talk was pretty good when i was with them, but the seem to have issues with security and personal data. :smile:
I'm sure it was pretty good when I tested it before and performance has stayed consistent throughout the year.
It's definitely sold me on SSE, BT can go and whistle in future as I've had nothing but problems with them.
It's been a British call handler every time with SSE and a keenness to get things sorted out as quick as possible. No blundering, mindless script-readers in sight!
I wish they wouldn't do these stupid timed offers. The broadband price was 40% higher the first time I looked so they were completely uncompetitive. Then they dropped it a couple of days later, then they added the Mastercard thing. If they hadn't **** about in the first place I would have just ordered it. I wonder how much business they actually lose that way?
I noticed Plusnet are doing exactly the same now, even with the same time scales.
I'm with Plusnet at the moment for ADSL. They told me that they will be following BT very shortly and offering 52/10mb. But their customer service is so bad you couldn't pay me to stay. I'm also so distrustful if them I am not sure if they were being truthful, or just trying to get me to stay. Upload is really important to me, so I couldn't risk a 2mb cap.
They wouldn't even match new customer offers for me and I have been paying £10 a month extra for 6 months just to stay out of contact till fibre was available.
Do you have any opinions on BT? That seems to be the only other option really.
BT Broadband traffic management
BT says that it no longer shapes traffic on any of its broadband services. According to the traffic management page on BT’s site, gaming, VoIP calls, streaming, P2P and Newsgroup traffic is neither blocked, slowed down or prioritised. Even at times of high network congestion, BT won’t slow down heavy users.
That said, BT is among the many ISPs that has been forced to block access to sites like The Pirate Bay, Kickass Torrents and ‘Netflix for Pirates’ service Popcorn Time. So while legitimate P2P activity won’t be blocked, if you were hoping to acquire content and not have to pay for it, tough luck.
https://recombu.com/digital/article/isp-traffic-management-bt-sky-virgin-media-ee-talktalk_M11045.html#
http://stakeholders.ofcom.org.uk/telecoms/codes-of-practice/broadband-speeds-cop-2010/
The price is so tempting, but what's the point if it's throttled?
Currently reading last years thread: http://www.hotukdeals.com/deals/sse-offering-2-years-70-20mb-fibre-broadband-incuding-line-rental-for-24-50-a-month-2189561
I was really tempted to cancel for the BT offer, as they now do 52mb as standard. But by the time TCB confirmed you could stack their cashback with the pre-paid mastercard offer, it had ended *sigh*
Thank you for the warning :smiley:
Kb/sec. Other things work though so I just living with it as don't torrent anyways, just the principal really. Steaming HD is is fine
Termination charges
If you wish to leave your phone contract after the cancellation period, but before the end of your fixed term, you'll need to pay a termination charge. This will be £7.75 for each month remaining from your 18-month fixed term.
If you wish to leave your broadband contract after your service start date, but before month 12 of your contract, you'll need to pay a termination charge. This will be £26.50 for each month remaining up to month 12. There's also a one-off charge of £33 if you leave at any time during the 18-month term.
The fastest current internet connection is running at 43Tb/Sec, transfer speeds across it are just silly. 1GB in 0.2 milliseconds, makes you wonder today, just what you might ever use it for.
SSE reports a mediocre 18mbps ( typo says 18MBPS ) . My EE is currently around 30 mbps
I have used this opportunity to cancel my BT contract without penalty as they have just sent me the letter telling me they are putting up the cost of my package.
I signed up to SSE today and it has tracked on topcashback already. It is going to be nice not to have to worry about this for a whole 18 months - they have said the price will not go up in term.
Just to add: when leaving BT they did try to see if they could match this, but couldn't
Going to cancel my Sky order as soon as they open I think!
Obviously this was just when I tested it, I can check at certain times of day and certain days to give a broader picture if wanted.
This price is so low it's insane!
Call them using their number on contact us, I've found a landline number in case you're phoning from a mobile and don't have freephone numbers. 023 9227 5030
It took a little while waiting for my installation date but that was caused BT's end. The BT OpenReach engineer was nice, he told me that the TalkTalk engineer had bodged the telephone point when he came over which was basic telecom engineer training!
The router is pretty beefy, lots of Ethernet ports etc, looks 100x better than my TalkTalk one!
http://www.hotukdeals.com/deals/sse-76mb-broadband-any-time-calls-inc-line-rental-18-months-2443394
This link should take you to right place.