Phone your mum and tell her you've finally made it!


Or follow the instructions in the op/thread

:wink:

There will be no code. The phone is unlocked via Apple based on the iPhone's IMEI.

I would do it like this:

1. Buy phone
2. Receive phone
3. Ring 202 and pay off phone and request unlock.
4. Once unlock confirmed, you'll get a text/email, or can just try a diff sim, then cancel airtime.
5. Make sure any pro-rata payments outstanding are paid off.
6. Have a sandwich.

There are some who say cancel the airtime at the same time as doing 3, but others suggest leaving it going till the unlock is confirmed. YMMV.

Why do some people here think any sexual innuendo no matter how unoriginal and unfunny is hilarious and incredibly witty? It's like being back in secondary school with hormonal teenagers. Except even back then those jokes weren't funny. Yes, yes phone displays are measured in inches and so are penises. Yes, we get it. The joke is stale!

Is there any warranty with these

How much is 32gb

updated post,
12 months warranty included and the 64 gb is only £189.99

Hi, I can't see £4 a month tariff ! Can you please repeat link here.....

Please could you tell me how to get the £5 month tariff.

Where is the £4 a mont tariff? , the cheapest is £15. Sorry I am a noob with o2 refresh.

Ok...think I get it now. Thanks

​Thanks for the explanation, and they will unlock the phone as well?

I can't see the tariff for £4

yes, they will unlock on request, see my previous post comments, its easy, http://www.hotukdeals.com/deals/new-unlocked-iphone-5s-16gb-silver-grey-168-o2-refresh-2434772?page=5#post27895690

Excellent thanks - was about to pull the trigger on a grade a refurb 5s from the o2 store but this is better for my 11 year old as he'll only drop it anyway

Will putting a 3UK sim in this unlock it like the other o2 refurbs

Thanks op. I can return the 5s I purchased today for £175. Bargain!

Check with o2 before buying, the refresh details on the 6s has changed and there is no mention of being able to cancel the airtime though there is still a link elsewhere on the site if you google it. There has been a lot of noise on the SE thread and it might be that they have changed the terms. Better to be safe :smiley:

The 64Gb on pay as you go is £199 put in a 3 sim and it won't lock to ant network , then no need to do the credit at all. This is mentioned on th 5s thread.

http://www.hotukdeals.com/deals/unlocked-grade-a-refurb-16gb-iphone-5s-12-month-warranty-o2-for-153-99-2428469

Agree last week and even this week in the 6 thread but check the terms of the refresh and it's changed now no mention of being able to cancel the airtime. Been watching these for weeks still haven't bought yet :disappointed:

Eslick - won't or will unlock ?

Why is the 32gb model so expensive?! :smile:

​you still have 14 days to cancel under the distance selling laws, they ain't got a leg to stand on if they try to enforce the contract and they know this, just stand up to them

So will I be able to cancel sim contract and pay off phone 96pounds and keep the phone?

If not then I can still cancel everything due to online purchase?

How do you select the 64gb I can't see where you change it... Thanks

Question. When you phone up to cancel the airtime as this is the first time do you need to pay the phone off immediately or can you keep the direct debit going for the time?

These refresh deals look great but they do affect your credit rating so be careful how many of these you do.

It's easier than requesting it to be unlocked?

Will this come boxed with EarPods? Will they be used? What about lightning cable and charger?

Thanks for deal grandads

It will come with cable only. No charger, earphones or original box

Anyone know how badly taking each one of these hits your credit rating? This is my 3rd one. My Experian rating is still over 950, so can't hammer it too badly.

which version of iOS comes with it?

Amazing deal.

Because ios 9 is slower than ios 8 on the iPhone 5S. Because you can jailbreak ios 9.1< etc. Etc. There are many reasons my friend

​Well by cancelling the contract within a month it may significantly lower the average age of your credit accounts which is viewed negatively by lenders. Remember your credit score is rating how profitable you are to potential lenders, not how good you are with your finances. This wont make a significant difference, (doing it once every few years probably won't make any difference), and certainly won't be the difference to you obtaining a mortgage but just something to bear in mind if you plan on doing this multiple times a year.

Do you choose any airtime plan , for example the 15/month right ?

Yes Lino just ordered mine !

Because I'm very happy about how iOS 7 still runs on my iPhone 5, it's lightening fast and has all the features I need. Why would I want iOS 8 or 9 on an older phone like the 5/5s, to slow it down for the sake of it?

I just bought this http://www.ebay.co.uk/itm/401104710325 before the sellers pulled it. Im happy with the price but immore peeved about missing out on the x6 nectar points!!
and at least it wont do this credit score lowering nonsense!!

good spot. shame screen so small. constant fat finger typing.

The reducing credit score is a red heron, they can't reduce your credit score because you pay a loan off early. This has been talked many times and the people who say it really need to read up on the credit acts :disappointed:

:wink:

got to love auto correct and being half a sleep :_

Sorry couldn't resist it.

It brightened up my morning - my mother in law uses loads of these (they are called malapropisms) & I'm always tempted to correct her but haven't the heart.

Problem is I dread to think some of the bloopers I've typed on HUKD & I've probably painted a target on my back now.

Once I receive my phone all I have to do is

put o2 simcard in,
call o2 customer service and ask them to cancel airplan,
ask them if I can keep phone if I will pay it off 96 pounds,
if yes then go on web>myaccount and pay it off straight,

Do I have to send this simcard back? Do I have 7 days to call them regarding airtime contract?

If all will not work then I can still cancel everything and send phone and sim back and go out of it?

Thanks

Can you definitely cancel the airtime plan? There's no mention anymore of being able to cancel this at any time (I know you used to be able to) and simply states that it's a 24 month airtime contract.
In theory, under distance selling, you could still cancel within 14 days but they'd be in their rights to ask for the phone back then.
Am I missing something obvious?

£150 for a broken 5S? Erm...bargain?

Ordered, thx OP.

True the one of the main selling point of 5s and above is the Touch ID.

I had to use a 5C for a couple of weeks to bridge the gap between selling my 5S and waiting for my SE to get here. Entering the passcode and passwords in all the time gets real old, real fast. The idea of saving £25 over say this one, but losing TouchID seems a bit odd.

Have you actually ordered one grade B? Is there any scratches or scuffs? Chances are if they have a huge demand they are likely to send you grade A as well because I don't think that they really care about it if they can ship them.

Tell us if u can cancel air contract please. good luck in it

Tell us if u can cancel air contract please. good luck in it

Is there no wall charger included?

The wifes iPhone 5 ear speaker has packed up so this has come along at the right time. Ordered, thanks!

Ordered, Hopefully someone can confirm that you can cancel the airtime, Also can someone confirm how you get this unlocked, DO you phone o2 as soon as you get the phone, Or do you phone them after you cancel??

I have ordered one £4.00 for iPhone £11.00 for Airplan £0 advance £15.00 monthly payments what shall I do when I recieve the phone

What happens if I can't cancel would they charge for a month £15.00 and can I unlock it straightaway

Why would you say that it's not funny
How would you feel if you didn't have a mum

Got mine this morning. Looks like new, but came with no charger or lightening cable. Three sim wouldn't work so I've submitted an unlock request

ive clicked the link but the cheapest monthly is £13..what am i doing wrong please?

Don't usually vote hot on iphone deals but this is a pretty decent deal so have some heat

I talked to them, they said on o2 refresh you can cancel and keep the phone no problems, but you will need to pay the phone in full if you do that.

Trying to cancel via chat - and the operative says that's fine, but is recommending waiting until the unlock is sorted or it will be rejected

is it still available?

Can't you buy one with NO tariff as a PAYG ?

Paid off via calling 202 and cancelled airtime from today. No mention of any 30 day notice so all done.

I didn't get it yet, I am supposed to collect it on 4th of may, but they said unlock is free.

Submitted the request. I have another o2 plan on a 6s, so I don't need to wait to get it unlocked first before cancelling - which is what they were telling me. No idea whether this is true or not.

Does anyone know if the credit check they do affects your credit rating?

Gold sold out

Substitute "mum" for whoever normally holds your hand through life. Everything you've asked has been answered already.

Will it work if i just pay the £105 in full then cancel the sim?

Yes - ordered last night, arrived first thing this morning (without a lightening cable, however, they are now sending me a new one!)

what was the phones condition like, thanks.

Good price!

Ordered.

How does unlocking actually work.

Should you request unlock code, make sure it is unlocked then call and cancel?

Or can you cancel and still unlock?

Thanks

Looks like new tbh

Got mines this morning! Almost perfect condition just a tiny dent bottom corner hardly noticeable. I just hope i can cancel the airtime and unlock the device!

Could those who've got this just confirm that it's actually £96 total price you pay and not the "Device cash price" of £105.99? Which would still be a good deal but I'd just like to know.

I don't have anyone to hold my hands

iPhone 5s 64GB - £8/month for 24 months = £192.

Thats a great price :smiley: although id only advise 16GB if your a light user. with not many apps

Thanks. For the sake of 2-3 days better to just cancel when done.

Much appreciated!

64's all out of stock?

Some people (like myself) use few apps on a phone but use storage for other means such as music.

Are you liable to pay any airtime when you cancel? Now going to order

I wasn't

Wait....the cash price is only a tenner more? That seems like a no-brainer.

all 64gb out of stock :-(

Maybe you should hold him by the throat ? :laughing:

Music Magpie is also a cheap place to buy an I-phone 5s. I bought a grade C one on o2 for my daughter and it hardly had a mark on it - cost £89!

Ordered one and just got £25 cashback (tracked) via Quidco too.

How does the grading work? It's not a 'standard' and must vary between companies so I guess new>grade A>grade B>grade C> fished out of the bin

I ask as I see o2 have grade A's for £153, and the grade B's for the price in the OP. Argos have it £259 new sim-free which is a start but needs to go sub £200.

This or an ipod?

there are replies on here that the B grade ones are mark free like new, the As on other threads are effectively new and most have full 12 months apple warranty,

Cheers.

Thanks for this hot offer
Where does it show I can cancel the 24 month airtime contract without penalty?

Got it, all canceled all paid is #96. My phone is in an immaculate condidiont. Idk how it could be grade b

Personally no. I'd rather pay £10 and not go through all the hassle. But alas, I signed up to this last night. Had I known there was a cash buy option I would've chosen that over this. Good deal nevertheless

Where is the cash buy option?

There is no cash option, I can't find it....

There are £99.99 on eBay from universalgadgets01 with a 12 month no hassle warranty. Comes with cable in average condition. They have sold thousands on the one listing. Saves the trouble dealing with o2. Plus extra cashback and nectar points...

I saw it there at the bottom

Good phone, but if you are snap-happy for photos and like a decent amount of music on your phone, and maybe an offline satnav, invest extra and go for 32GB.

Does the same apply for iPhone 6 (64GB) on 24 month 10GB plan- Grade B refurb?

I can see upfront £29.99 | Monthly £11.00 = (11x24=264) £264.00 total

Also - how does the cancelling airtime plan work? Do you have to call up within 30 days?

Does the same apply for iPhone 6 (64GB) on 24 month 10GB plan- Grade B refurb?

I can see upfront £29.99 | Monthly £11.00 = (11x24=264) £264.00 total

Also - how does the cancelling airtime plan work? Do you have to call up within 30 days?

yea I found that, But you still have to cancel the airtime...So basically the same really

Does the same apply for iPhone 6 (64GB) on 24 month 10GB plan- Grade B refurb?

I can see upfront £29.99 | Monthly £11.00 = (11x24=264) £264.00 total

Also - how does the cancelling airtime plan work? Do you have to call up within 30 days?

Does the phone comes with all the accessories

Its still grade b so more luck of the draw what you get.


Ive not see the thread, but I have bought phones from them before and they have been fine, that will be luck of the draw also then I guess. They have all had new screens, as new buttons clicks and decent batteries. One died after 6+ months and they repaired it and sent it back for free.


Yeah you're right, my mistake I didn't see the S. This is a much better deal.

Anyone know what I'm doing wrong?
If I follow the link, select 64GB, space grey, the cheapest tariffs are (£0 upfront + £22/month) or (£69.99 upfront + £19/month)

Can someone please explain how easy it is to cancel the Airtime Plan? This whole deal hinges on being able to do this without O2 becoming difficult.

got a Nexus 5, will this be similar in performance or would getting an iphone 6 be better for 2+ years

14 day cooling off period seems a good enough guarantee to me. Thanks for this

I don't see this deal, am I being dumb? I only see £0 upfront cost and £15 a month as the cheapest option?

click on the £0 upfront and £29.99 a month

I tried that, but you still have to take the tariff with it. So there is still a hassle of cancelling the contract and you end up paying £10 more.

I get 30% off o2 refresh through my work so might pick one up

It's not the device price you pay its the

Total amount payable for device £96.00

Not the device cash price, you still need the airtime but cancel as soon as you get the phone.

it's the £0 and £15 and most of the airtime plans

Thanks OP. Just got one for the Mrs.

Last time I did this, the process was very easy, however be warned that if you use your contract sim you will have to pay money for what you have used, so the best option you can do really is avoid turning the data on, and as soon as you insert the sim card request the unlock online and call 202 to pay in full & cancel.

Review of this company are not very good

Next delivery date is 4th May also it's only going to be delivered to the address your card is registered to.

Do they have 6s grade b available? Cheers

So how does that work out as £4 a month? Or do they ask you to pay that when you cancel? I can't see anything about £4 a month?

For the people who have received a grade b iphone 5s, what is included in the box?

Also, has anyone bought more than 1 deal?

Might pick one up for my son

I bought two phones at Christmas using similar deals for 5c and 6. It was a nightmare. Despite cancelling contract and them promising not to take airtime costs, they kept billing me for two months and then taking £550 & £289 for cancelling airtime. i did eventually get it all back, but it took several phone calls and weeks to get it all back. Would never do again, cost me 6/7 hours of phone calls and major stress as they were totally incompetent.

It shows the phone at £4 a month when you select it.

I'm really tempted by this - I could do with a new phone (have Samsung Galaxy Y) but hmmm. Argh.

Gold OOS :disappointed:

It's not £4 a month on the site you have to click the actual offer first the £0 and £15 or nearly any of the other monthly payments then at the bottom of the page next to the picture of the iPhone it shows the breakdown of device monthly payment and airtime. The device shows as £4.

Just want to say that this is way better than those oversized Android phones - there is literally nothing anywhere near this quality at this size - 4 inches - that comes anywhere close. There is no Android equivalent because the dumb Droidbots think the bigger their phone the better the value and companies have no incentive to actually make a truly one handed phone like this. The smallest you can get really is 4.5+ inches. And im referring specifically to screen size because that's the distance your thumb travels, rather than overall handset size, which I know there are compact Android models.

Is the warranty still valid with them without ongoing airtime please? Or is it then valid on the premise we've technically bought the handset outright. Thank you <3

is this phone better than the Samsung s3?, thinking about getting this for my niece's birthday.
also if I buy two will it be just as easy to cancel both contracts and buy them outright? thanks.

thanks will order now then.

Can this read micro sd's 128 gb please ?

Yes I've owned several over the years and I still can't find any 4inch or truly compact Android flagship equivalent with equivalent screen size, build quality and quality of software. I've searched for years. You are definitely not going to find one for this price for sure.

These phones are under warranty if something goes wrong do u take to apple

I already own a iPhone 6s with O2 shall I open a new account or log in to buy this what to do

At this price I should really buy one. But I can't muster the motivation to go through the hassle. Yeah, I'm feeling lazy, or maybe I don't want one that bad. Great price, hot from me.

I ordered mine in the morning and it's already here and I've got the 64GB Iphone

Just spoke to o2 customer service you can cancel the o2 fresh tarrif pay up front
And u can do with 6 6s too

i did but stupidly didnt understand the deal. Managed now thanks.
For the record i am always polite and spend ages helping others.

These O2 refresh deals are very regular. Glad you got one ordered.

don't want to harm my credit rating .

don't want to harm my credit rating .

i managed to suss it eventually, but i was looking for the £4 a month..im not very technical so i have no idea if i have bought the right thing but my daughter assures me it will be easier for me :confused:

I had a 5s I bought in 2014 and paid for 2 year warranty, took back to apple shop at weekend and it was replaced FOC with an SE. If you buy this refurb 5s with 12 month warranty and it develops a fault ;-), you will prob receive an SE, not bad for £96 outlay, just saying....

I purchase a 16gb white and silver last night, it arrived today. Immaculate condition and supplied with new lead and pin.

I put in the sim, made a call out and received a call in.
I logged onto my O2 account and the phone was listed so requested an unlock via the website.
I then phoned O2 on 202 to pay off the handset and cancel the airtime.
The phone was easy, took the money and the phone is now showing as paid.
The airtime contract less easy, they advised to wait for the unlock before ending but could put through a cancellation for tomorrow.
2 hours later I get an email stating I can't unlock the phone as I have not used it to link the phone to the handset?
It now seems the phone is still linked to the old user and I need to use it for 24 hours before it clears the system.
This will be after the airtime disconnection.
The unlocking now seems to be a nightmare after spending 30 minutes on the phone and an hour in live chat.
Its still not sorted.

Forgot to mention, the phone has 12 months O2 warranty but also has Apple warranty until October 2016.

Is anyone else having trouble with the o2 website? I am trying to order this phone and it won't let me complete the order. Says there is a problem and to call o2. I have tried a couple of times to no avail!
It's not me as I ordered one a couple of hours ago for one daughter and that went through without a problem. Now daughter number two wants one as well!!

O2 are stating that the phone is still linked to the previous users phone number and I need 24 hours of use, calls and data, to link the phone to my new contract telephone number.
The issue I now have is the disconnection has been put in for tomorrow and may happen before the unlock and that 24 hours of use.
Just have to wait and see what happens, wish I hadn't rushed to pay of the phone.

Oh no, of course, your comment definitely proves your highly superior knowledge of mobile phones and OS's. Pardon me, oh Ever Wise one! I've used upwards of 20 different mobile phones of both Android and iOS devices in the last five years, but heck what would I know!

And to clarify, I do know there are screen sizes for Android phones much smaller than 4.5". I'm saying that in the ones that are smaller than that size, they're always lesser, poorer screen etc. versions of the flagships, which are usually larger. If you know an Android phone that is the same screen size, screen quality, build quality etc. then feel free to prove me wrong about that. My opinion, which is based on experience, is that you can't find an equivalent to the 5S or the SE. If you have suggestions of devices I would actually be interested to know.

Ok after having trouble with the unlock I have been informed by O2 that you need to use the handset with the new sim/contract for 24 hours to link them together before unlocking.
I'd recommend anybody to not rush into cancelling the airtime contract until the phone has been confirmed as unlocked.

My disconnection has been postponed until the unlock has been completed, lets see what happens.

Get yourself a Z series compact Hanson

Will Apple replace under this refurb warranty

Sorry new to this so sorry for any inconvience

has the £4 a month deal gone??? as I can only see £15 per month...help???

Losing charge too fast and zooming in at random

Didn't need a phone so naturally I bought this...

So it seems the best way to go about this £96 job is to set the phone up, wait 24hrs, get phone unlocked by O2 and then cancel?

In December I purchased a s6 on 02 refresh scheme as soon I received the phone I made 1 phone call and straight away via 02 guru I requested unlock code
Few hours later I called them up and cancelled the contract and brought the handset outright.
A day later they emailed me the unlock code
It's a easy process if you get the right customer advisor

I will receive the phone on Sunday. Just to clarify the process, as soon as I receive the phone, I ring up and pay off the phone / request an unlock code. Once unlocked I ring back up and cancel the airtime contract?

64GB Space Grey outta stock, added it but when at checkout oẅ threw hissy fit :/

It says £105.99 cash price, does this mean I can go into an O2 store tomorrow and pay £105.99 cash for just the device without a contract?

Any help is appreciated.

I have just ordered this phone via chat and asked about the 105.99,they said that is what the phone is worth but i only pay 96, I think it's work more than 105.99 tbh though,as looking elsewhere it's worth more than 105.99,I hope this helps

Oh you can't just pay cash,u have to have the contract which like everybody else says u can cancel and I was told this myself via online chat

Thanks, Just ordered and Quidco has tracked already.

Is the warranty with 02 or apple? Forgive me for not reading 221 comments

They told me it was with the manufacturer so Apple but they did say to contact themselves if anything went wrong with the phone,a bit unsure with the answer they gave tbh,I would just contact 02 1st if there was a problem

Ordered and Quidco tracked at £25, excellent:D

How much was the IPhone 5s 64gb that's out of stock now if you don't mind me asking.

I have a O2 account with IPhone 6s shall I open new account or use the same account help someone please thanks

Quidco Terms & conditions for O2:

Cashback is only available to new customers.
Cashback will not be paid on iPhone SE
Cashback will not be paid on iPad Pro 9.7
Cashback will not be paid for contract renewals, extensions or handset upgrades.
Cashback will only be paid on contracted devices if the plan is active for at least 6 months.
Cashback will not be paid on cancelled contracts.
Cashback will not be paid if you choose to pay off the cost of your device early and upgrade to a new device. Cashback will not be paid if you cancel a contract and start a new one to gain additional cashback.
Cashback will only be paid on Free Sims once they have been topped up.
Cashback will not be paid on accessories bought in combination with mobile handsets.
Cashback will not be paid on Joggler purchases.
Cashback will not be paid on O2 Business purchases.
Cashback will only be paid per basket and not per item. A seperate transaction will be required for each purchase.
Please also see the retailer's standard terms and conditions for purchase as listed on their site.
Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as staff or student discounts
Cashback may not be paid on VAT, delivery, card payment fees, taxes or any other additional charges

unfortunately quidco won't pay up :disappointed:

Why do some people here think any sexual innuendo no matter how unoriginal and unfunny is hilarious and incredibly witty? It's like being back in secondary school with hormonal teenagers. Except even back then those jokes weren't funny. Yes, yes phone displays are measured in inches and so are penises. Yes, we get it. The joke is stale!

You what, my comment was made solely on the purpose of smartphone screen, like totally mate :smirk:

Like yours?

It's supposed to be red herring not red heron. Lol You need to draw a red fish.

Can you please stop being so perverted. This is a family website. You ought to be ashamed, lowering the tone like this.

So what it's a joke, why do we all have to be high and mighty and politically correct like you , how boring would life be, it's called banter
Get a life

heat added. OP, thank you very much for sharing the offer!
ordered one for collection as though it could be faster than delivery during the bank holiday, but it actually scheduled my collection on wednesday 4th of may.

Huh... What I said in no way relates to being politically correct or incorrect. I don't mind rude jokes at all, but "banter" doesn't mean you have to use the same old stale lines over and over.

Will the same principle apply if I want to buy iphone 6s Grade B?

Thanks

Nothing gets past you Kate.... :smirk:

Just ordered it by phone as the O2 web site was misbehaving. O2 confirmed that you only get the phone. No cables, power plugs, or headphones. Seems fair enough for this deal.

Have someone ordered two?
I ve finally done everything for one phone and wondering if I can order second one for my self with same account.
First one went to my missus :P

Hey everyone, mine arrived this morning (I paid extra for postage). Phone is brand new, immaculate, not a mark anywhere. Literally just the phone came though, no charger, cable or pin to remove sim (good job I had one).

How are people getting on with collection. mine should have gone to store today...but parcel number not recognised on tracking website :-( O2 are going to investigate

Thanks OP. So far all good.

Thu Night - Ordered
Fri Noon - Received
Activated using O2 SIM
Fri 4:00 PM - Raised unlock request via Live Chat
Sat 9:00 AM - Received email unlock done.
Put Three SIM and it worked fine
Called Customer Services, paid £96 and cancelled Airtime Plan
Sat 1:00 PM SIM disconnected.

Just hope, I don't need to sort out big bill if any.

Same here, was suppose to be in store today. Just been to collect and am told it will be either Tuesday or Wednesday. What a joke, why can't they make it clear at the time of ordering, I would have chosen home delivery if that was the case.

Received my phone this morning in an O2 branded box with lightening cable and sim pin included. The phone was immaculate without a scratch on.

Immediately after receiving I requested my unlock code via the O2 website. Ten minutes after this I called to cancel airtime contract. Spoke to a very pleasant lady who obliged my request without question. Paid the £96 by debit card and was told that the phone would be cancelled within just a few hours. Apparently I will be billed 1 day's worth of airtime. So about 50p. No big deal.

All in all excellent service from O2 from start to finish. Let's just hope that everything happens as it should from here and there are no nasty surprises in my bill!

I just cancelled my order. But I took a grab of their misleading claim that if ordered before midnight they offer next day delivery (I ordered mine on Thursday night). Will email that to the ASA to look at it.

Purchased last night. Due to my credit rating I had to pay £225 deposit which I'll get back, didn't understand why but went ahead with it. Having an instore collection Thursday.

Ordered phone yesterday (Friday) afternoon. It was due to be delivered on Tuesday 3rd May, but I tracked it and saw it was at my local collection depot, called them up and went and collected it this morning :smile:

Phone is immaculate, with sticky covers like brand new, plus also came with lightning cable and sim pin.

Just waiting a few more hrs now to cancel airtime and pay off £96, as o2 said it has to be 24hrs since order complete.

Thanks to the OP, this was a really great deal

Is this showing with Apple with a 12 month warranty ?

what format is your DPD reference number. Mine is 14 digits...the first 9 of which are 0's. DPD don't recognise this format.

Just ordered, £50 deposit as I choose the 20GB plan, which I will call and negotiate down to some texts and data for a few quid with retentions and pay the other £46 off.

Ironically twice yesterday my £153.99 payg switched itself off on the table...I thought the few times it was in my pocket it was off was maybe hitting the power button for a extended period, but apparently that cant happen without the slide off motion, news to me lol

Thanks OP HEAT!

How would you track order?

Try to sign in to view my order but cant see anything?

Thanks...still not showing. On your receipt did it say DPD or uk mail?

just ordered for birthday pressie hope it comes as others have said ( fingers crossed)

Does iPhone 5s have the finger print touch thing ?

it does yeah

I believe you can amend that by emailing Apple with a copy of your invoice.

Does quidco track with this?

Gold and Space Grey both available 64GB, All colours available 16GB, dunno who put that 64GB is OOS.

64gb oos

Trying to convince the Mrs to go for this
She says she's quite happy with her 5c
Is the 5s a lot better?
Cheers

yes a lot better

I ve ordered another one with same details, account and bank account. Delivered on 3rd of May.

Am I missing something here? Are there no early termination or cancellation fees for cancelling the airtime straight away. I'd be surprised if there's not. If not please explain how I go about avoiding them?
Thanks

only silver left now ...

Ok my phone arrived today, trying to get it unlocked before i cancel the contract. Tried online and they say my account ( the pay monthly number ) is in another persons name. So phone up and they say the same, it's in a woman's name
Why is the new phone number linked to another person?. Anyway the woman on the phone says i can only unlock the phone after 3-6 months! I have made and received calls with the new phone, thanks

Can I get it delivered if I have place an order for it to be collected in store instead?

@ rudey - I have just ordered another and space grey is still available.

Has anyone been able to order in the last hour or so? First order went ok . Second order an hour later I get a screen saying call 202 etc to complete order. I called and they said website playing up and try again later. Tried just now and similar message. Don't want to try too many times just in case my credit history messes up. Anyone else seen this?

nope, all working perfect.

Restart your pc and try again

Can someone whos been through the process explain exactly what to do please...when the phone arrives do I insert my O2 sim first then request unlock or how does it work?

I've just called Apple about this and unfortunately you cannot extend the warranty based on the refurb purchase date. The 12 warranty is with O2, not with Apple. The Apple warranty starts/started the day the phone was purchased by its first original owner

keeps failing for me right at the end. As I said first order successfull. I will call them via phone tomorrow.

Why is it just me who is not able to order a second one? I've tried with a different email and card and even my husband tried with his details. I ordered one yesterday without a hitch... Sigh...

Shaggy, I tried calling o2 but they cannot sell this particular phone online. I am having the same problem as you. It fails at the end or it keeps emptying the boxes I've filled in. There's something very strange going on.

A flamin big red heron doesn't. Lol

Are O2 happy when you phone up and cancel or do you get a lot of hassle?

They must have loads of these phones, especially with the amount of orders that have gone through

Shaggy, I have tried that! With two new email addresses. I tried on a different computer too. I have run out of different things to try!! So I now have a grumpy daughter who wanted an iPhone for her birthday. :disappointed:

Thanks for the advice but that is exactly what I have already tried. I tried the online chat and they did the same, stayed with me while I worked it through, but it was declined at the end. This was using the same card that I used yesterday without a problem! I have tried two different emails and different cards.
I'm glad you succeeded! Maybe I will have one more go tomorrow...

They only have silver in the 16GB in stock. Maybe the one I cancelled earlier :smile:

Ordered silver 16gb but want to cancel as just realised iPhone screens are tiny compared to my note 3

I'm not a fan of bigger phones. How do people carry these things around if they don't fit in a pocket?

size isnt everything... ( cough)

i was merely saying that little things can perform well and for normal use the smaller one is easier to insert and hold ..it really comes down to how you intend to use it i suppose :smiley:

Wow. You again. You really have issues don't you.

Has anyone else received an o2 bill, just had an email saying my bill amount....haven't even got the phone yet?

at this moment only the 16Gb Silver is available. I did notice that the Grey one kept going in and out of stock yesterday whereas the Gold one was OOS all the time I looked.

I've literally been billed for some sort early termination for total of £220. I went wild and straight go onto chat. Spoke to some nice guy about it and he has cancelled all for me. He said that it was some sort of error. Once my device is paid in full there is no fee to cancel air tariff. He also suggest to cancel my direct debit in 3-5 days.

asking me for 225£ deposit ? could anyone suggest legit credit cards scoring website or something ?

I've been billed for the airtime already and I've not even collected the device. It's going to be ready on the 4th
Can I ring them and cancel the airtime now before I've collected the phone ?

Ahh okay. Thank you :-)

Not getting enough/any obviously.

Got phone yesterday, grade b 16gb 5s - no marks at all - basically like new- the only slight mark is where you out the pin in for the SIM card, barely noticeable.

I called o2 to cancel this morning and was told I could pay the device off but had to wait until after 14 days to cancel airtime - or I would have to send phone back - quite funny as live chat said I can pay off device and cancel air time. Anyway, I said that was surely incorrect ( I believe this initial call was to a foreign call centre) and she put me through to redemptions ( uk call centre )who said the previous advisor was incorrect.........she took the £96 device cost, cancelled airtime and said she would email unlock code even though I did not ask for that. Easy.

My advise:-b

-Get phone
-Put in o2 SIM card
-Call your new phone and send it a text just to make sure it's registered
-next day call 202 free from new phone
- press option 1
- then option 2
- then option 4 to get to redemptions
- pay off device
-cancel airtime ( may get 1 day tariff charge, about 50p)
- get unlock code from them - they just said they would email it without me even asking
- when they take the 50p tariff, cancel direct debit
- job done

Hope this helps someone, phone superb.

Great price ordered for the wife will suit her perfect.

I've ordered one yesterday afternoon and got an email saying that they will send an another email with a confirmation.
Please tell me if someone has ordered one last night and still waiting for an another email saying that it has been completed and due to be send.

alright so guys after really hard time I manage to get through credit check ( still thinking I should have gone for the new one sealed box 168£ deal anyways ) just wanted to ask people who have got theirs is there any warranty left with apple ?

First one I have got has 8months apple warranty left

Same here - no further comms yet. Mine was to be delivered to store.

No, no, that's hilarious mate! Ha ha ha! You're a funny guy!

Well done - they must have changed their system then as it used to reject the order if you had already another one ordered.

Yeah same here. It could be because of long weekend.

@Anon
I think that because I ve already done everything for one phone that why it let me order another one.

I've just got an email saying:
"Your bill for 01/05/16 is now ready.
Your Airtime Plan this month is £11.73, and your Device Plan payment comes to £4.00. These payments will be taken from your account on, or just after the date on your payment schedule. They might appear as separate amounts on your bank statement."

Is that safe to ignore?

I cancelled mine no problem via live chat on o2 website - but you will need to call in to pay off the handset as you need to give credit card details

EliTom

​would u suggest like paying off on phone and get unlocked too ? then go on live chat and cancel the airtime through live chat ?

That's the best way, if there is no contract the unlock could take longer.

Should I put a three SIM in first to unlock it?

Just spoke to them as can't see my order on the account even though it says you can track it on it, seems you can't,I also get an error on my o2 and they say that's because the account isn't active until you get the phone and the number.

There is a delay in getting the phones out because of the bank holiday, the site does say working days so anything ordered before the weekend is only actually dispatched on the next working day so Tuesday for Wednesday delivery.

nope - you do not need to put the sim in the phone - I cancelled mine without even seeing the phone or simcard !

Mine was for the grade A £144 deal - but the principle will be the same

also my phone was unlocked so no unlock code required - put an O2 PAYG card in first - activated the handset then tested with three and EE sim - both were fine !

EliTom

Only white and silver colour left in stock :disappointed:

thanx OP got mine :smiley:

How did you cancel the airtime, online chat or on the phone, might be I was trying to early only ordered last night and guy said earlier couldn't see it until it was activated. The 3 sim is the way :smiley:

you will need to wait until you physical have the phone

I did my line rental cancelation online via live chat - that way you get a transcript of the line rental cancellation converstaion

also tell them you want to pay of the device but they will tell you to do that by phone because they need credit card details

as I said mine was unlocked anyway - but if yours is not unlocked then request the unlock via chat too

hth

EliTom

Am I right in thinking that a Tesco mobile sim will work straight off without the need to unlock phone as Tescos use the O2 network?
If so one less problem to sort out. Thanks

One more question with this 'refresh' purchase do you have to pay for device to be able to cancel airtime, or can you cancel airtime and carry on paying for phone at £4 a month?
Doesn't really matter just thought I would ask. Thanks.

Going to wait for the space grey to get back in stock and order one.

So is the process literally, when you get the phone, activate it, then call 202 to pay the £96 and request unlock code. Then the next day call up again and cancel the airtime? Or do you have to wait till the unlock process is completed to cancel the airtime?

Collected phone yesterday
Cancelled airtime this morning - paid off £96 device plan
Live chat this evening to unlock phone (forgot whilst cancelling this morn)
Phone unlock confirmation email received an impressive hour later!

All in all, excellent service from o2.

Can also be unlocked after cancelling airtime if you wish, see my above post :laughing:

Thanks a lot :smiley: hopefully the space grey will be available soon! :smiley:

I'm also waiting for space grey but as this is a grade b refurb I'm not holding my breath that anything will be coming back in stock :disappointed:

Has the £4 a month one gone now?

The only one I can see in silver with no upfront cost is £15 p/m :disappointed:

Click on the ? On the £15 tariff it's broken down into £4 device and....

I'm going to give it till bank holiday weekend is over and if it's sill OOS, will go for the silver. (Let's hope that doesn't go OOS, lol).

Old Tech. Cheaper and better spec phones out there. See here
Cold for me.

Those who ordered on Friday should get it on Tuesday, mine was collected by UK Mail on 29th April and estimated delivery is 3rd of May.

Gearbest, cold.

Gearbest, cold from me too.
They lie about the order being in stock and then you have to wait months in the hope that they actually send the order and then hope that it turns up. Their customer service is also a complete joke.

what would happen if I unlock the handset and cancel the airtime but not pay off the device?

Yet you post a deal for an old tech iPad?

352 posts in and one of the hottest deals of the week and you post that brilliant, to be a good troll on an apple thread you need to get up earlier :disappointed:

By the looks of it All 16gb models back in stock and Gold and Grey 64GB available as well as of 11:35 am. :smiley: Now there's a question whether they are just giving a grade as a 'b' grade just to shift them all due to the fact that SE was released not that long ago.

Grey and Gold still OOS for me

Just got an email with tracking number saying my order is on its way.
But the email doesn't say what delivery company or how to track (14 digit number starting with 310...........)

Got my phone yesterday, inserted the SIM and tried calling to and from / texting etc. Rang the 202 number today from my new phone (which is immaculate, I can't see any blemishes at all, apple warranty until October 16, 2016), went through the options stated earlier in this thread (option 1 then 2 then 4). Paid off the device and asked about the process for getting unlocked and cancelling, the lady did both of these on the phone, airtime being canceled tonight. I was however told I would be billed for the first month of airtime, then will need to ring up after the first month and ask for the unused airtime money to be refunded, no big hardship.

I did ask if any direct debits would need to be manually cancelled but was informed there is no need to do this.

Fingers crossed it seemed a very smooth and easy process, took about 5-10 minutes on the phone if that and now have a brand new iPhone 5S.

Space Grey and Gold still OOS for me :disappointed:

Does anyone know if the silver colour 64 GB is going to come back in stock?

The phone was unlocked less than 10 minutes after the phone cal too.

All 16GB phones are OOS now

Silver back in stock and just ordered one before they went again, available to collect from my local store in 2 days :smiley:

Very tempted by this. Does anyone know how much grade A is? or whether o2 or anyone else even does grade A refurbs?

​ok thanks! guess this the deal to go with! shame all 16gb models seem to be sold out :disappointed:

Nope 16GB which seems to be OOS again.

:disappointed: all oos.

All 16gb seem to be out of stock :-(

Does anyone know if I can pay off the £96, cancel the airtime and request an unlock code at the O2 store as I'm collecting mine? Or does it have to be done via calling up / using online chat?

Haha okay :smiley:

out of stock now.

Space grey 16gb is stock for those wanting. All other 16gb colours OOS.

Do not fear the grade B's they are as immaculate as a new phone. :smile:

Space Grey is showing OOS for me but the Silver is showing in stock.

Just in case this comes back in stock, how quickly do you have to cancel the airtime plan? I'm out of the country til the 11th. If I can I'd phone and cancel the plan and ask to pay off the handset cost before I get back. It's possible right? I don't need any product info/codes from the handset do I?

Thanks, ordered one for my wife yesterday as her 4s is driving her up the wall - this should be loads better and at a very good price too.

Thanks. Yeah come to think of it I should probably check the quality of the handset before cancelling the plan and paying off the handset.

I can't see any way to get it on £4/month (or £5/month on the 64GB)?? Probably doing something wrong but not sure what.

All 16gb colours are showing OOS now.

I ordered Friday for delivery this evening, and,received confirmation of the order but nothing since. Has anyone else who ordered Friday had an update regarding dispatch or delivery?

Hi, do I have to unlock it first or cancel the airtime, pay for the device and then unlock it? Thank you

Thank you

Space grey back in stock.

hi guys new to O2 mines out for delivery today. What number do I call? and I'm sure the guys will be helpful on the other end do I just say I want to pay off the phone and cancel the airtime and request my phone to be unlocked? seems too simple...

From ordering the device, how long do we have to cancel the airtime plan? and does the direct debit begin the moment I order or the day the handset arrives? I want to order today but I won't be back in England to check the device until the 12th

cant get through to anyone on 202, just get a repeated message saying I've reached the default routing destination.

theyre saying to unlock i need to connect and go on laptop icloud? is that what others did?

now saying call tomorrow as my number is still with another account.. :/

how long does it take for them to send the unlock code ? i went online and clicked the button and was wondering when i phone to cancel this all ( phone was immaculate ) came with charging lead also

Mine arrived today. Called 202, option 1, option 2, then option 4. Said I want to cancel airtime and pay off the device, she took my card details, then I was put through to someone else, whose native language wasn't english, and also mumbled, so don't really know all she said, but she said that she will send my account information to her manager, and that my account will be closed.

The phone itself is in absolute perfect condition

I've just ordered 2 phones for my parents, both in grey as it's all they had left.
I did the same sort of 'deal' with my 5s in September and paid £210 which I thought was a deal at the time for grade A.
I didn't have to unlock my phone it worked when I put my sim card straight in, because I never put the O2 sim card into the phone. They'll be arriving tomorrow and I know they'll be happy with their new phones :smiley:

they said if the phone is bnew it will work with the first sim you use, but if used already..

I know you said you were going to order by end of bank holiday weekend but just letting you know the space grey is back in stock. Just ordered! Cheers OP.

Thanks for letting me know, I decided to order the silver yesterday because I thought the space grey wouldn't come back in stock, lol, I don't really mind so it's all good :smiley:

Mines turned up and is in mint condition like others on here. Did everyone else not get a power plug?

Looks good.
Then again, you could go into CeX and get possibly a better deal.

Hi. Sorry It's my first time here. I can't seem to find the deal in the O2 website. Can someone be kind enough to post a link? Thank you so much

frustrated with this now..theyre saying i need ti use it for 24hrs before they will unlock anyone else had this?

It's a fair point and I held out on iOS7 until recently on my 5S after seeing the iOS8 slowdown. I had to upgrade to 9 to get the apps I wanted, but I have to say, it still doesn't feel slow at all and it's worth it to me just to get access to Low Power Mode on its own.

Mine arrived today and not a blemish on it. Haven't done the unlock or anything yet

Would they not want the phone back if you cancel your 24 month tariff?

how much do they charge to unlock it?

Do you get USB cable and sim pin with in the Box?

yes they said if not used its unlocked..mine is def locked :/

will wait til tomorrow :smiley:

i am being told this......you'll have to serve a 30 days notice on your account to cancel the contract and then You can cancel your contract within 48 hours by moving this number to pay & go

Al went OOS judt as was trying to complete order :disappointed:

delivered today ,had problems getting through to someone on 202 so went online where they gave me another number to call,called that number and was able to cancel the airtime for both the iphones I ordered without problems.

My phone arrived today slate colour and its like brand new no issues all cancelled and unlocking in progress :smiley:
Ding Dong..............

I ordered mine Sunday its getting delivered today but I have just received a mail saying my o2 bill is ready ! I have heard that I have to ignore this since its four days till they make your first bill.. anyways I will update on how hard it was to unlock and pay off the device !

Did you already unlock it?

Anybody else's unlock showing as unavailable currently?

also no 12 month warranty

Right. Mine turned up today. Tried cancelling the airtime via chat but was told I just needed to pay off device plan and it would take care of airtime plan. He gave me an 0800 number to ring so I called and they put me through to retentions! Hung up and called 202 and went through to thinking of leaving us. Asked to cancel airtime and pay of device plan, the lad sorted me out and asked if I was using phone on another operator, I said yes and he put the unlock request through. When he cancelled the airtime plan he did say something about it taking 30 days and if I needed to claim any money back after that I could do it after that?

Just paid off my phone when I asked about unlocking I was told that you do it online,but I cant find where,has anybody got advice?

I called 202:to cancel and get a ringing with a message ' you have reached the default routing destination' anyone else getting that?

Mine arrived today, unfortunately it has a scratch line underneath the apple logo, however it still has an active warranty with apple until 10th of February 2017, so I will probably keep it. I believe it has a screen protector on as well :smiley:

All 16gbs out of stock now.

how long is the warranty supposed to be? Mine shows only till December :/

Thanks for that just found it,its saying that the information is unavailable at the moment,so I'll try again later.

Got mine today looks brand new

Cancelled the airtime and paid the £96 in a 2 minute call earlier very easy

Anyone else's turned up with a Tesco sim in?
Can I still ring 202 to cancel...it's updating at the mo so can't check...
It's in great Nick though so another thanks to OP

You're lucky, mine only shows til July 2016.
The phone is not brand new, but in mint condition. Paid device plan off and cancelled airtime plan, now wait for the unlock code.

Thanks OP!

did they mention any kind of final bill to you?

Was told the final bill would be generated in 14 days, suppose I only need to pay for the airtime for today.

Guess we are using the 14 days cooling off period rule, so no need for 30 days' notice? Try to speak to them again...

thnaks will do

PS phone is mint BTW thanks OP

Warranty until 1st March 2017

Wasn't even mentioned

Received my phone this morning,great condition but how do you find out what warranty is left on the phone .

Is this all out of stock now?

Thanks i just called up and the airtime is cancelled now... I used chat initially to do this so probably best to call

There are Grade A phones for £144 here:

https://www.o2.co.uk/shop/tariff/apple/iphone-5s-grade-a-refurb/?productId=09fece1f-4d57-48e4-982e-a1f7359b5000&planId=&contractType=paymonthly

Still a pretty good deal!

Ok I really want to order this to be delivered for when i get home (9 days) I'm just worried that that if I order today it'll be too late by the time i'm back to cancel the airtime plan. Can someone please confirm there isn't a deadline for doing this? I just want to make sure i will be able to cancel it ok a week and a half after ordering???

Received the phone this evening. Mint condition as expected. Phoned O2 on 202 and went through to cancellations. Paid for the phone, £96, requested the unlock code and then cancelled the airtime. I was told it'll take a month to cancel, 2 June, and that I have to pay the full months bill of £11. It's only if the phone is returned does the airtime cancel immediately. Still OK by me. Was anyone else told this?

Got the phone today, mint condition - looks like brand new!

Requested unlock code on My o2 online, phoned up 202 option 1 then 2 then 4 and was greeted by someone who had obviously done a few of these today :man:. Paid off the device and made it clear i wanted the airtime cancelled too. She was on the hard sell trying to get me to keep the air time and sell me a tablet but just told her no chance and everything is cancelled. Seems too good to be true, ill let you all know in a months time if it's worked!

Why do I have an upfront cost of £9.99? anyone else?

Thanks! I guess the risk is that o2 decide to change their policy or willingness to cancel airtime contracts in the meantime. Fingers crossed they don't!

Thanks, all 16GB out of stock :disappointed:

Keep trying - the space grey and silver seem to come back in stock from time to time (but not for too long so will have to be quick) :smiley:

Just got mine, in mint condition. HOWEVER, it is still linked to the previous owner's Apple ID!!! And therefore will not allow me to set it up without their password.

Won't let me reset it without the password :disappointed: , I'm on phone to O2 now, so let's see what they can do.

I ordered one of these yesterday around 17:30 and received an order confirmation email but since then I've heard nothing.:disappointed:

Did you guys get an email about delivery straight away or did it take a day or two for them to contact you? I can't log into O2 because it wants to connect the account to a phone number but until I get the phone I don't have a number!

Thanks phone has got warranty till June 28th but rang 02 and they say I will still get the full 12 months

Everyone is seemingly able to request an unlock yet mine is saying 'This information is not available at the moment. Please try again later.' I tried to request via live chat and one of the operators said the phone is not linked with the sim card yet (24hr spiel).

Is this happening for anyone else? Just want to get this unlock sorted so I can cancel.

It'll be return and replacement. Or refund, as you prefer.

i received the confirmation email after the phone had been dispatched. so keep waiting and good luck

Just got off the phone with them to pay off the device and cancel the airtime - the lady was great and did it all. She said in 2 weeks time, you get a final bill confirming the cancellation and it will say you have paid £11 (as the first bill date is when you order the phone) and you have to pay however much line rental you use, so for me it was just today - you can get this money refunded by either calling customer services or you can click on a link in the final bill e-mail.

I also got sent an e-mail to confirm this:
"Your final bill will be ready 14 days after disconnection. This will include any refunds if you've paid in advance for any line rental past the disconnection date (this will show as a minus figure on your bill)"

She also confirmed my unlock is in process and that I should get an e-mail soon.

All in all, excellent communication from O2 :smiley:

hi ..i askedd for an unlock about 3.30 today...any ideas how long it can take..just tried an ee sim but it blocked...?

cheers

I had no delivery information either, so I rang o2, who confirm that delivery is scheduled for this evening as requested. .......we shall see! UK Mail are the courier apparently,

The phone has two warranties against them, the 12 months from o2 and what's left of the Apple warranty, much easier to deal with Apple as they will simply replace the phone on the warranty period. O2 will probably send it away for repair or offer a replacement, Apple though is much easier.

Because of idiots like you people are getting depression

No further email but a text one day before delivery advising delivery slot.

yes tried it and no luck..my account is still showing disconnected online..weird :/

Got mine, immaculate as everyone else's. Apple warranty until Jan 2017. Requested unlock online, so will see what happens and call to cancel airtime in next few days. Many thanks OP

Hopefully they come back in stock soon :disappointed:

Got the phone picked from an o2 store...it looked like a brand new. No sign of scratches. Managed to call o2 customer care to pay for device and given the request to cancel the contract and unlock request through o2 chat support. They told cancellation may take a month or alternatively they can move me to PAYG sim and the contract will get terminated on the same day. I opted for PAYG option as it's quicker. They told I will receive the unlock code in 72 hours.

No further email but a text one day before delivery advising delivery slot.

Received today, called to pay off tonight, added to next bill as went monthly sim only.Which I will call back and renegotiate haha. Cheers OP.

i have to say im amazed by the condition of these...the must just be surplus..i can't imagine a whole team of people scrubbing fingerprints of at O2...

Just wanna say thx to the opp for this great deal.

Just seen they have reduced the new 16gb 5s to £168, device cost £7 a month, if you want the box, headphones and extras,,, we could all order these, return them and then buy them back as grade b refurbs.......just a thought

Checked the 16GB 5S and it's available!

I can't find any in stock either :-(

U need to dial out first that registers it!!! Then they can unlock

Does it have to be a chargeable call, I spoke to an advisor on chat, they say it had to be a chargeable call

Dont think so you pop the sim in go into settings on phone and then log into o2 online and request a unlock code ...#

mine came in today ah not very happy since apple warranty is expired in march :disappointed: don't know whether return it or leave it !

Hi. How did you find out how much warranty it has left with Apple?

Has this deal expired?
The lowest tariff i can see for the 16GB is £13 (upfront £9.99) and £19 for the 64GB (upfront £69) ?

https://checkcoverage.apple.com/gb/en/

Use serial no. From your despatch invoice, enter the security code and tada :smiley:

Same here, no apple warranty left on mine either.

​i haven't made up my mind yet send it or keep it ? what about you ?

Doesn't it have a year's o2 warranty regardless of apple warranty?

Double check you are looking at warranty, not the phone support. The Apple phone support on the one I got expires in 6 days. The warranty expires in February 2017.

you still get 12 month warranty from o2....

​some of these they don't have it I spoke to apple center and the lady on the chat confirmed that it was ended in march

Where else will you get a 12 month warranty on a refurb at this price?

Do o2 text to say your unlock is complete ?

Called 202, Option 1, 2, 4. Paid off the device in 2 minutes with a very lovely girl on the phone. Been connected with another lovely girl to cancel airtime and she cancelled it straight away pointing out that it's a within 14 day period therefore I am not liable for anything. She also processed an unlock code for me and said I will get an email and a text. When she asked if there's anything else i want, I said it's a brilliant service and she started laughing, we flirted a bit and I said bye. End of story :man:

Out of stock everywhere inc home delivery for the 16gb? :-(

Thanks:-)

Got mine yesterday and is linked to previous owners Apple ID and won't let me activate so contacted o2 chat and they have organised a replacement

Call O2 Customer Services and paid £96 for phone - request to cancel the £11 month tarriff and was asked why - I explained that it was cheaper to be on a Giff Gaff contract (£5/mnth) and they offered to match it at £5.50 for a retention contract for 12 mnths with 300 mb of data ...(3x the Giff Gaff package) perfect for my daughter ! Just need to Port the number over ... I'm now considering a second iphone for the other teenager !

Mine was same it's getting replaced because I can't activate it contact o2 online chat and they will sort it out

Got an iphone 5s 16gb. Happy with the appearance as it is like New. But the storage on iPhone says capacity 11.9 GB and available as 11 GB. I would have expected the capacity to shows as 16 GB! And after whatever the OS has consumed the remaining as available? Is there anything wrong with the storage which is making O2 to sell at this price?

@sakreg - You are correct mate. OS consumes just less than 6GB in most of the cases, enjoy!

Hi
Jut got one picked up yesterday and it is not unlocked (tried Voda sim). Have requested unlocking before I pay for it, so we will see. Afterwards I can cancel the contract and keep the device I hope.

just cancelled contract paid £96 they said unlocks will come into effect within 72 hrs , cheers to O/P very good deal imho two youngsters very happy :smiley:
(PS lots of very good phone cases from 99p stores)

Requested unlock today online. Sent a few texts.

Once unlocked I will pay off device and cancel airtime, pay a few days but that's minor.

I don't see an issue myself. The phone is under agreement whether you pay your £4 a month of £96 upfront.

they are doing arent they?

.[/quote]You'll be lucky. Why should they unlock it before you pay for it?[/quote]
Why shouldn't they?

can anyone recommend wall plug for this iPhone ? it came with cable and sim pin just need wall plug

wow, just gone through the payment process, if their prices were cheaper I would have stayed with them if their service is always like that amazing. Asked if I wanted it unlocked said it shouldn't take long, iphones are going through quick at the moment and she would be told it was unlocked before us so would send an email so we knew earlier. Asked if I wanted to cancel the airtime straight away, said no its ok would decide on that later, only doing that because want to make sure the phone is unlocked first.

Doesn't it have a year's o2 warranty regardless of apple warranty?

Received my two orders today. Both mimt cond. Really want to order another one and oos :disappointed:

Got mine today. No scratches but it is all dusted as if it was used for a year or so.. So it will go back for sure..

Cancle yesterday air time just login to check and still active so just call again o2 said by mistake didn't cancel so make sure in my account that airtime cancel now just waiting for unlock .

Update !!!!!!
Cancelled yesterday checked today as no email of conformation and it had not been cancelled also if you cancel without making a call on the o2 sim the phone can not be unlocked according to the person I have just spoke to.
Double check peeps............

As it was OOS by the time i saw this i went for the grade A version of this phone with O2 , but comes out at £144, still not a bad deal for a almost new Iphone 5s.

https://www.o2.co.uk/shop/tariff/apple/iphone-5s-grade-a-refurb/?productId=09fece1f-4d57-48e4-982e-a1f7359b5000&planId=&contractType=paymonthly

Has anyone received their unlock code yet? And was it via email or text?

If the contract is cancelled before the unlock code comes through, are we then stuck in limbo? (i.e. unable to continue the unlock because we no longer have a contract)?

No I haven't,asked for it yesterday around 11am and still waiting,really hope it arrives very soon

Just checked my o2 account, and my number has changed to a pay n go number, so I'm hoping that's my airtime finished

how long did it take in your case

cheers

Ordered Friday but no phone arrived yet, received email confirmation of order but no confirmation of dispatch, will see if it arrives this evening and if not will chase with them tomorrow, bit gutted as probably missed out now as are OOS

Just my bad luck or is anyone else still waiting ??

O2 are useless first person said would do never actioned , second person said u need to make one call to activate it then I checked today to be told u need to use for a day and they quoted the old number associated to phone Total morons

Are you using the online chat for the unlock? That's how I did it.

Just did mine, had a word with a guy in retentions, very nice peson. Asked if the cancellation of the airtime will affect the unlock request, answer was no, as I have paid off the device, and it is mine now.

Oh, and they don't mind us doing this, he said he had done a few today :wink:

I got my one unlocked via chat *after* I'd cancelled contract and paid off handset. As said above, we now own the phone outright and all they require is IMEI number (*#06# on handset)

Unlocking was done within the hour (email confirmation to put in another sim and plug into iTunes)

O2 advisor on chat was wonderful, very polite and efficient. Top marks

Requested unlocking around 3pm yesterday, no email so far...

Potentially stupid question but I put my father's BT sim into the phone and could call and text straight away, haven't put the o2 sim in yet so does that mean it's already unlocked and I can just cancel airtime?

Just picked mine up today
On phone to o2 now
Paid off £96
Now just waiting to get it unlocked
Sim will be disconnected tomorrow
Fabulous deal
Thanks op

And btw my phones pretty intact
Has one small dent on the top right but hardly noticeable
Has a screen protector on it and came with the cable which I needed anyway :smirk::wink:

Thank you for advice, I have put the o2 sim in and is working OK, I will leave the o2 sim in and wait for 24 hours to request unlock code

put the request in today, they are saying it could take 24 hours but have up to 72 in the small print.

Same here, I'm getting a replacement too.

right so I have just fill the form this morning spoke to someone they said it will take 72 hours then called from o2 sim 1:2:4 phone kept saying final destination right called their landline same thing but this time had to enter the o2 number anyways spoke to the guy first I would like to pay for the device plan ( he said 96£ I said yea ) once finished I asked him if u can cancel the airtime ( he said 30 days notice or if u change it to pay as u go ) I said yes please he said done it will take 48 hours u have to top up 10£ if u want to active the sim.. I asked him how much is it for few days that I used my phone he said u will receive the final bill within 14days ! please don't close ur debit card as we will take whatever ur final bill is. that's it took 6 mints with waiting time included ( do I need to check my o2 if still active after 48 hours )

My unlock email just came through

It's taken about 30 hours to cone through from live chat, and I cancelled airtime at the same time, that should be cancelled within 48hrs, they have sent my pay n go sim out now

My unlock has just come through yay all sorted now.

Not before you pay the £96.

Unlock done requested yesterday ar 3pm

all done :smiley: took a few hours from online request :smiley:

I'm confused - I requested unlock yesterday, but that won't happen until I pay off the device plan?? Says on o2 that unlock request is free at any time to pay monthly customers.

Hi, ok so i ordered my phone over the weekend and picking it up from the store tomorrow. After reading all (and i mean all) i hope this is the correct order to do thing in and can someone please correct me if i'm wrong.

Collect phone, insert sim, activate sim by receiving a phone call/text.
Wait 24 hours for phone to be linked to sim
Call 202 to pay off handset, request unlocking code at the same time
Wait until unlock code has been sent and phone unlocked then via online chat cancel airtime
I will be billed the £11 on the 15th May but can request a refund (how?) because i didn't use any airtime and cancelled within the 14 day cooling off period.

Please let me know if this is the process and for later buyers i will post my outcome in the following days :smiley:

My unlock request just came through too, wooo

I just got this in response to my unlock request - I have sent a number of texts prior - go figure.

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

The mobile number provided has not been used with the handset IMEI
provided. The two will need to be associated before we can unlatch.

☹️

Oh I've got 2 emails from o2 now as well for unlock. I assume this is because I already requested one online yesterday evening and requested one today over the phone :smile: It says insert another sim card and connect to itunes. Well I've literally took out my sim card with the phone being on and inserted three sim card and it is working without connecting to itunes. I don't know whether it is like it should be or not. I hope it is unlocked though :smiley:

missed out on it:(

Yes we are on ee so just put our existing sim in and we are up and working now with ee

Got my unlock email! :smiley:

You get the refund by either calling up customer services, or, the lady I spoke to said there will be a link you can click on in the "final bill" email where you can request for a refund too :smiley:

I've received mine, brand new condition and after 2 days got unlocked. Just wanted to say thank you to grandads50.

anybody got their unlock code?

got mine unlocked too. so happyX)

you beat me on that comment :smirk:

was wondering how long it took them forgot to put that in

I called around 10 this morning, wondering if anyone has got it who also calledi n the morning

anyone still looking just keep on trying

I've just managed to get a 16GB in Silver, tried a number of times today each one OOS

btw, this is my 3rd Refresh deal

Did it 5.30pm yesterday and got it at 9pm today.

22:32 I ordered

tried a number of times today, each time was OSS, got lucky at 22:32

I've been trying a few times today

Oh well I'll keep trying I'm sure my perseverance will pay off :smiley:

The first one (silver) I got has a warranty until Feb 2017. Not so good with the second (space grey) one, Only until the end of October 2016, does this tell us when they were first activated?

got the unlock conformation at 19;00 today , what a deal

Still no unlock...

Thank you :smiley:
So no need to enter a code?

I was told a few hours at 1pm yesterday, and then at 6 between 2 and 24 hours but they would put it through as a priority still nothing through. Others have said up to 30 hours while some have been unlocked in a few hours.

Apple normally say its first registration not second, someone said earlier they had also checked and apple confirmed.



It's not a code you get, it's unlocked at Apple and you sync it with iTunes. Try another sim and see the previous owner might have had it unlocked already.

Once these are unlocked are they unlocked forever or then locked again to the sim we put in?

Brilliant.

I'll use this until Iphone 7 releases and then sell/give to family.

Thanks

theres only one way to find out. Why dont you ask Apple?
:smiley:

Any chance this deal will come back again?
I dont see on that page the tariff for £4 a month?

Not for a second hand device you can't.

Grade A are still in stock for £144 if anyone really needs them, they also had the 6 b grade for £2335s grade a

6 grade b pick the £89 upfront

ahhhhhhhhhhhh i so messed this up..being a person who never reads the manual "ReadTheFknManual"..i rushed everything!!..so my advice is make a call to 202 as soon as you get the phone...put in a request for an unlock sometime after that...hopefully the unlock will come through after about 24 hours or so...then you good to go.....i did the exact opposite called in the minute i got the phone cancelled it all due to having no patience!!...i still think ill be ok for an unlock code because he final bill is two weeks away according to my account.and have submitted another unlock request...delighted with the phone mint nick..will post when i get a code!!!

Okay, thanks for the info. Just waiting for the 2nd one to unlock so that I can stick a Three sim in it.

This happened to me. I got the phone and tried it out with the O2 sim (along with some others to see if it was locked). I then phoned O2 to pay for device, cancel airtime and request unlocking.

I then stupidly left the phone on but without the O2 sim in it. I got an email last night saying they couldnt unlock it as the IMEI and O2 sim werent "latched" and I am now disconnected. I used the live chat and they have reconnected me for 48 hours so I can submit a new unlock request. They said to leave O2 sim in until it is unlocked.

I have just sent the online unlock form, can I cancel the airtime now or should I wait for to receive the code first?

I bought one and then tried to order another for my OH but apparently it messed up my credit score.

Is this deal finished

To be honest I think you will receive the code regardless... Ofcourse if your account or card are cancelled, it might be through some different way.. because otherwise we may need to wait even a week to receive the unlock code..

Yeah, you're probably right. It just seems like with mobile phones there's a ton of do's and don'ts that they never tell you, and I seem to trip over all of them. Having a phone locked to a network I've just cancelled feels like locking myself out of my own house :smiley:

Ive had to ring again for the third time due to not being told the correct info on the first call, the bloke from telefonica has told me you have to make a call on the o2 sim so the phone and number register on the network before it can be unlocked.
Hopefully should be unlocked in the next day or so.......

I unlocked the code first, but paid the £96 and cancelled the airtime BEFORE I got the unlock completion e-mail. My unlock e-mail came through yesterday so you can cancel the airtime and still get the unlock completed.

it says connect to itunes does this mean i ahve to install itunes on my pc?

Yes all cancelled for the sim and they have re-submitted to unlock the phone again...... will update when its done or not....

How long does it take for O2 to cancel the sim, i called today morning and sim is still active.

Collected mine today. Mint condition but no film on the screen. Popped into Apple store and they confirmed that it's 12 month warranty with Apple.

Both unlatch requests through this evening (contracts switched off this morning)..

Have just managed to order one now so worth keep checking, got Apple iPhone 5s 16GB Space Grey Grade A Refurb

My wife picked hers up yesterday - great condition, just a mark on the case at the bottom where it's obviously taken a bit of damage - very minor though. Checked the IMEI with Apple online and it's got 10 months Apple warranty still remaining.

She called today and spoke to a very helpful customer service rep - they put through the unlock request, paid off the handset and moved her over to PAYG - she'll just have to pay for the few days until that sim is activated.

Great deal and a much needed replacement phone for her - she is very happy. Thanks OP!

okay do guys I'm sure someone has asked this already but can't find it now.. I have paid the device plan and cancel the air time not showing on my o2 anymore phone is unlocked too.. got an email of 21.50£ for this month spoke to someone the lady said u have to psy first month bill when I explained I'm still in 14 days period she said it doesn't matter, then went online chat and they said that I will get final bill within 14 days which is what I will pay the 21.50£ will be refunded ? has anyone got refund or do I psy first month bill confused

Good news unlock email just received.....
Hi,

Your iPhone unlatching request for IMEI 35205********** has been completed. To finish off unlocking your iPhone you need to put a non-O2 sim in and connect to iTunes using a USB cable. iTunes will then tell you the unlocking was successful; and you're away
All tested and working.
:smirk:

You will also be able to login to view your final bill and request a refund from there too after the final bill is generated (why you should even have to request that they refund you, rather than their system processing it automatically, is another question!).

Just do not cancel the direct debit - it is a high risk of messing up your credit file. Likewise, do double check the bill as sometimes their billing system does spectacularly mess up and charge you for 24 months line rental (been there, done that!).

​thankyou I knew it was suppose to be like this but the lady from o2 just wouldn't listen she kept saying why did u cancel the contract if u didn't wanted to keep it...!! was kinda rude how she spoke to me.. but yh thanks I will wait for email and see how it goes from there :smiley:

so my unlock still hasn't come through after 42 hours, spoke to them twice the day it was requested and also requested it online and they said there was no issues. Turns out that when I first cancelled I hadn't made any calls, even though when I later checked with them 6 hours later I had made two calls and received one. Turns out the calls have to be made before the initial request unlock.

Also checked on the final bill generation, it should be 7 to 14 days after you cancel so as mentioned will probably need to claim a refund with the way they take the direct debit.

How have you manged to unlock as my airtime is cancelled but no unlock code received and i have not made any calls either :disappointed: Please help

yeh it's unlocked mate. I just called up again. You may have to re-activate air time for day.

I called them and they said its been requested so i should get it 100% but have to wait. Is that correct? I told him airtime is cancelled he said it does not matter i should still get the unlock code.

You'll get it, just have to be patient.

Anyone finding that these are coming back in stock? Checking at various times of the day with no luck :disappointed:

4 days since i requested unlocking and still no email, I wonder if it's because I didn't make any text or calls on the phone before cancelling airtime and paying off the phone?:disappointed:.

yep that's was me alright ...but just to let anyone still wondering I received the unlock confirmation this morning so dont worry just follow the steps and you will get it....now to see about the airtime contract..was it ever cancelled!!!

also i moved my sim to a PAYG as the phone is for my daughter and she is getting it at xmas!!...I felt bad just legging it from O2..i like to let people down gently so my daughter can decide if she wants PAYG or a new contract with o2

P.S about timescales I requested at this time yesterday so it usually takes 24hrs

My process seems to have completed successfully, so I thought I'd write up what I've learnt for posterity.

1. When you get the phone, insert the O2 SIM card. This will lock it to O2. Apparently a Three SIM doesn't lock you to it, but that might complicate further stages. I'm not sure you actually need to make a call, but it can't do any harm.

2. Wait until your number is working, then wait until your MyO2 account (on the website) is fully functional. It should not show a disconnected bill, and it should show the correct IMEI number. Initially it will only show the details of your order. This took about 12 hours after first inserting the SIM. If you call O2 before your account is functioning they will have no record of your number, but they can look you up by name & postcode (although there's not much they can do but tell you to call back later).

3. Request the unlock using MyO2. It will say the request has been submitted, but you won't get any text/email confirmation of this. Make sure before you submit it that you have a functioning email address, and probably a contact number too (not necessarily the number of your new O2 account).

4. Call 202 from the device, then choose options 1, then 2, then 4, to be put through to retentions. They will ask for your passphrase - not password - so have it to hand. From there, ask to pay off the Device Plan, and also cancel the Airtime Plan. You'll need to pay immediately, so have a payment method to hand - preferably the same as was used to enter the contract. I think you can also pay off the Device Plan on MyO2, but I didn't check.

5. You should then be asked when you want the Airtime Plan to end (i.e. the date your SIM will no longer work). Remember you'll be charged whatever fraction of the first month your SIM has been active. Also remember that when the Airtime contract is cancelled, your MyO2 reverts to the pre-active state, so you can't submit another unlock request again should something go wrong, because the option is no longer there. I think an earlier commenter stated they had to phone and ask for the SIM to be reactivated for 48 hours, to be able to submit another unlock request, so it might be easier to delay the termination date for at least 2 days after you submit the unlock request, or perhaps just wait until it's unlocked before terminating the contract. For what it's worth, I terminated the Airtime Plan after submitting the unlock request but before the unlock code came through, and other than the frustration of a day of being locked to O2 without having an account, it worked out OK.

6. Around 2 days after the unlock request, you should get an email telling you to connect iPhone to iTunes with any non-O2 SIM inserted. Do this, and you're done!

7. It might be a good idea to reset your network settings (Settings -> General -> Reset) if you have iMessage or FaceTime problems, as it doesn't seem to like network switching too often.

I had no problems with my first phone being unlocked. I got the unlatching confirmed 24 hours after the request. The second one was the opposite. I requested it during a call to 202 yesterday morning. The CSR confirmed that the request had been sent. No sign today, so I used chat to get an update and discovered that the request had not been sent. A helpful agent on chat then sent the request for me just now.

anyone found any more of these in stock?

actually I did call 202 from the phone if that counts?, I'm not too bothered about getting my phone unlocked because I'm with o2 p&g on my old phone anyway but the second iphone I purchased is a birthday gift ,i would like to get it unlocked before I give it away.

just of the phone to cancel paid of device and told her i wanted to cancel the airtime plan.she asked was there any reason i said no.she then asked if i wanted to cut the number off completely and i said yes.she then said i would get a bill in 30 days which didnt sound right.i then asked her to transfer the number over to payg.i was then passed through to some one else who said he would send out a sim and they would phone me to do the migration.doesnt sound like my airtime plan is cancelled.any idea what to do next.thanks op great phone

the 202 call doesn't count :disappointed: best to get it unlocked as its free, allows you to move to other cheaper phone companies if you want to in the future and unlocked phones have a premium over locked ones if you ever sell it.

I'd recommend anybody who is waiting for an unlocking/unlatching who did it through the online form to use o2 live chat to check status. They've told me mine had been rejected as I submitted the online form incorrectly (not sure how??) and live chat have now resubmitted it for me.

Just checked both my o2 accounts for the two iphones i ordered they are both showing me as a pay & go customer
so there is a £15 fee to unlock!:disappointed:

did you request earlier in the week over the phone..if so it will be in the notes on the account?.call and explain..why not..i think perseverance is the key here..i totally botched it but still got a code by hounding! also say in my case im not in a rush as i'm giving the phone to my daughter @ xmas..so that will be 8 months meaning she can use 02 PAYG for four months then she can unlock for free...just a thought...also i got mine today but the app was saying i was PAYG last night.. but in the online account i could still apply which i did about last night..hope this helps

Hi guys, received mine yesterday. Unfortunately my 5s did not register on the O2 network after inserting the sim card. I tiried O2 chat they said its the problem with the handset after checking my IMEI number. Promised to send a replacement asked to look out for a email confirmation and further details. Unfortunately received a mail from O2 saying to return the handset and they can't replace as there are no handsets left out. They will cancel the contract. I am disappointed but what are my rights? how can they so bluntly turn me down? if same thing happens in the 12 months warranty period what will they do? any thoughts will be much appreciated. Thanks.

just went on live chat and the guru has confirmed my airtime is still active until i swap to payg.i said i wanted the airtime ended today and to forget the payg transfer and he said i would have to give 30 days notice. what is going on.will i have to put 10 pounds in the payg?

good news finally at the second maybe third attempt they have unlocked the phone, took about 10 hours since I spoke with them this morning.

make sure you make and receive a call just for a few minutes or they cant unlock it.

Thanks mate...

I thought about it but is it worth the risk to take?

You should be able to take it into an Apple Store and they will repair/replace or at least inform to otherwise.

Explain full circumstances and they will replace it, get it in writing from O2 as well.

Update. Git my email unlock confirmation. Took more than 24 hours. Didn't make any calls or text part from 202. All sorted. :smiley:

god i love this site.

Received my unlatch email at 7pm this evening. Received the phone on Wednesday and put the request through straight away.

did you have to swap over to payg.they are adamant i either give a months notice or change over to payg.i could state the 14 days distance selling policy but i dont see why i should have to.

No, I literally said "can I pay off my device and cancel my airtime".

You obviously got someone who does not understand their Refresh product - go through the options for Leaving and they understand it. You want to pay off the device plan, they should then ask if you want to keep the airtime running (if not say you want to cancel) they may ask about keeping the number but I just said I had a sim from work :wink:. No need for payg unless you need it.

thanks i will call them again tomorrow with this info i will post back the outcome.

Thanks all of you guys who responded. It was really helpful. I have sent a mail to O2 complaints. I dont have the patience to call the support. I have also booked a apple tech support call. let's see which one works out.

just of the phone again and told the person i was speaking to i had paid off my device plan and i was within my rights to cancel the airtime and he agreed.the sim will be cut of tonight.so anyone else finding it hard to cancel the airtime just tell them you have paid off the device and are within your rights to walk away from the airtime plan immediately.thanks for the help everyone

I've been waiting since Tuesday for my unlock. Have tried chat and voice chat but still not getting anywhere. Really crappy service. So want to leave now!

I requested my unlock through the app. The email came the next day. Haven't cancelled or paid for the phone yet, wanted to get the unlock first.

Sorry about that, I should have explained it further. When I bought it online I didn't have a MyO2 account, and they ask for the usual email address and password, but also the 'recovery question' (or whatever it is they call it). For example, "What is your mother's maiden name?". That's what I meant by passphrase. I only mentioned it because they asked me for it when I called up, but I usually just type a load of random keys, and then write that down, instead of the real answer. So if I didn't have it to hand, or had to read out 100 random letters over the phone, it could have been tricky :smiley:

I'd also add that the operator seemed sure I'd previously had an iPhone 3GS even after I explained it was my first ever O2 account, so perhaps the phone number or IMEI (i.e. phone ID) is still associated when they sell refurbs. Either way, it didn't matter.

I am still having trouble cancelling airtime with them after paying off the device in full then requesting unlock, unlocked the phone rang to cancel airtime got passed around about three times, online chat couldn't do it rang twice and said it has to be a 30 day notice will be cancelled on the 31st May. I have just tried online chat again as 202 closed and they are adamant this is the case, are they wrong?

I have finally, after speaking to online and on the phone 9 different people today had a request to cancel the airtime immediately accepted over online chat and this should be in place within 2-24 hours! I have had an email of the transcript sent to my email address and also screenshot that reply just in case. I can understand them not wanting you to leave after paying for a 5s at £96 but that was ridiculous! I advise anyone wanting to do this deal to persevere with it and know your rights!

Hopefully only the first months bill of £11 odd will come out as a final bill and I can claim back the refund, out of principle now as I would have been happy to pay and use that had it been simple to leave and not been told a pack of lies all day!

Ah ok, I did figure it out in the end as I logged onto myo2, they just didn't want to cancel my airtime today it has literally taken all morning and a couple of hours this evening but perseverance paid off. Many thanks to everyone helping each other out on how to do this deal and to OP.

Ring them or online chat them again and cancel the request for PAYG and state you are within your rights to cancel the airtime within the 14 day cooling off period. I got offered to match my Three deal at £8 per month and send a PAYG sim out and once that was active they would cancel the contracted airtime, however that could take up to a week...meaning the 14 day cooling off period would be long gone and left with unwanted airtime and the following months bill. Persevere I was ready to give in and they finally said it would be cancelled immediately and able to view within 2-24 hours, I will be ring back tomorrow with photographic proof I was told it was cancelled if not. Lol.

Received my handset at 2pm on Thursday, same day 4:30pm rand customer service and asked for unlock code then after asked to put to cancellation department. Asked them to cancel the airtime and pay of the handset.
Received the unlock code this morning
It's easy as that. Now all I got to do is keep an eye on my bill.

How long does it take to get the unlock code emailed to you I requested 4th it's now 72 hours still nothing

​well I did the same but they have sent me an email with one month airtime on chat two different people said its okay with in 14/days u will receive final bill then u could ask for refund (monthly airtime 21£ ) called to make sure and the lady on phone was super rude saying no u have to pay one month airtime don't matter if u are within 14/days or not ! gonna talk tomorrow again cuz I haven't received a finial bill email yet !![/quote]
has the sim been cut off yet if it has you should be ok.the months bill is for the first month but you claim back the days you haven't used.you probably got the same person i got when i phoned up you would think she was the owner of o2.the way the refresh plan and phone works is once you pay of the phone you can walk from the airtime plan immediately no months notice and no payg .

has the sim been cut off yet if it has you should be ok.the months bill is for the first month but you claim back the days you haven't used.you probably got the same person i got when i phoned up you would think she was the owner of o2.the way the refresh plan and phone works is once you pay of the phone you can walk from the airtime plan immediately no months notice and no payg . [/quote]

​yes the number its been off from o2 when I cancelled after few hours no signals and went on o2 app the number wasn't showing.. I honestly think we got the same person that lady wasn't even listening I said look its 14 days period she goes I don't care u have to pay I tired nice and she kept saying its a policy its how refresh works she really **** me that day the way how she spoke.. but I have proof too from two other chat that confirmed I will receive final bill where I can get refund hope its sorts out for u too

Hi all. I noted several posters indicated they had checked how much apple warranty they have left on their phone. I did the same. However, I have just read somewhere that the apple warranty only applies to the original purchaser of the phone when it was new. If one buys it used, any remaining warranty does not transfer. Does anyone know if this would be the case with the phones we have all purchased? They are refurbished and so presumably Apple would class as bought used. I know we have 12 months 02 warranty, but it would be good to know if we have a valid Apple warranty too.

Total tripe. Apple limited warranty / purchased AppleCare is tied to the device, not the user.

Has anyone got it updated to reflect your new purchase date please?

I just called up paid off the device plan in full, the chap then cancelled the airtime contract (did try and sell me a payg sim however told him I had a free work one) I requested an unlock code which he confirmed will be emailed within 72 hours.
All done within 10 mins! - hopefully...

Why are they asking for 1 week wait until contract is cancelled and number is disconnected?

im amazed at how good the service is when it comes to delivery and how quickly they answer the phone...and all the agents i think are trying to do their best..but as you say there is a lot of ambiguity around process and everyone says something a bit different as we can tell from the comments on his forum....I'm interested to see what will happen in a week when were all looking for the refund...there is a way to go yet..but im optimistic that it will play out OK...but yea ive made a ton of calls which i didn't think was going to happen when i first came across the deal....having said that its a top deal and if it takes a bit of effort so be it!

yes i did that online but for the 1st 24hrs my online account showed disconnected and i couldnt do anything with it..all sorted now hopefully just make sure they dont take £ off me for bills x

Well done - that is an added super bonus.:smiley:

she was talking about 30 days notice! As a special "offer" she made is 7 days as I asked for Payg sim card... That does not affect the contract in any way right?

has anyone found this in stock in the past four or five days?

Great! Thanks for replying. :smiley:

You don't have to give 30 days notice if you are in the first 14 days as you are in the cooling off period, so can cancel immediately. If beyond 14 days then you would have to give 30 days notice.

Apologies if this has been asked before, but will this affect my credit rating in any way by cancelling the contract and if so, is there anything that can be done to stop this negatively affecting my credit rating?

Many thanks

I may be one of the lucky ones - just called O2, paid off the device and asked to cancel airtime. Spoke to 'Johnny' and he said yep, no problem. Asked why i wanted to cancel and I said it was just a good deal for the phone. Apparently it will be cancelled with immediate effect and final bill within 14 days. Fingers crossed it is as easy as it seems! :sunglasses:

Can someone help - I ordered my phone a week ago and paid off my phone days ago, got the unlock and it's working. Just called to try and cancel the airtime and the guy is insistent that I have to give 30 days notice. I kept saying that within 14 days I could cancel on the refresh contract but he was insistent that it was 30 days notice and kept quoting "section blah blah" of the contract. I said to him I don't think you know your own contract but he said he did. In the end I just said I'd speak to someone else.

Is there anything I can do? Can you cancel via live chat or is there some kind of thing I can quote if I ring up again. Feel a bit stressed by this - need to get it done this week or I'll be over 14 days.

Thanks

I just went on live chat who said they would forward my details and it should be sorted in 24 hours - not sure how accurate this is but I got a screenshot so hopefully it will be okay. Is there any way to check things are fully cancelled via the O2 site or should I ring up in a couple of days. I don't care about paying a bit of airtime - just don't like being messed around on the phone.

Just check in the o2 website, it should show as disconnected sim or something to that effect

Cheers - I'll keep an eye on it and keep persevering.

Here's what happened to me:
Ordered grade B refurb when it said stock available, signed up for contract, direct debit, etc.
Received phone next day - not a mark on it, Grade A, in fact better than the grade A 5S I got from Smartfonestore a while back.
Checked Apple warranty, good until December 2016.
Made a call.
On MyO2 site had to wait about 18 hours for the IMEI to appear.
Then attempted to unlock using the My O2 app, it didn't work, about 8 hours later got an email from o2referrals saying "The mobile number provided has not been used with the handset IMEI provided. The two will need to be associated before we can unlatch."
Made another call, sent and received a text. Tried again, but 2 hours later got the same email.
Next day tried again, this time it worked, received email within a couple of hours confirming unlatching, connected to iTunes with a Three SIM and all working fine, (but no message displayed from iTunes). Probably just a matter of waiting a while before unlocking until their system sets things up? or maybe just quicker phoning!

Called 202 from phone today and paid off phone and cancelled airtime contract, was asked why, just said I'd got a better deal elsewhere, (was also asked if I wanted to return the phone or keep the number, when I wanted it to stop, etc). I was told it'll take a couple of weeks for the final bill to come through on the direct debit and it'll be pro-rata on the time I've used.
No mention of PAYG sim. No hard sell, no waiting in a queue, very nice service in fact. Thanks OP and thanks O2.

Sounds just like the guy I got. Give live chat a try - the guy there seemed more helpful - though I'm waiting 24 hours to find out if the airtime has been cancelled.

Thanks so much for posting this deal OP :smiley:

Finally wrapped up things now - moved to giffgaff, got my number sorted and called to pay off the phone and cancel the airtime today. My phone looks brand new too, very pleased.

Talked to online chat a couple of times and they were helpful and both people I talked to on the phone today were lovely and did everything quickly, with no issues.

I had both online chats emailed to me just in case I had any issues cancelling (as I read some people had) if this helps anyone.

Can someone please confirm is it ok to cancel the DD as airtime was cancelled no calls or text made. Sim was active for 24 hours. I have been asked on O2 chat to cancel the DD to avoid them taking any money and then to sort refund out afterwards.

update my bill has gone to PAYG with the final bill issued..I'll update when I find out what happens next

Yes it gets recorded on your credit file (in most cases) as you have taken out a credit agreement for the phone, plus airtime is pay monthly so also reported.

cheers Anon

Anybody else receive an email recently with a letter welcoming you to O2 refresh?
I have even though i cancelled the airtime last week and the sim has been disconnected.

Yes I got something similar with all the plan set out even though I cancelled,spoke to someone on chat and they assured me it was all cancelled and to ignore the email,hope this helps

Got the phone on weekend, got the unlock email hour ago and cancelled the airtime, job done

Does anyone know the best way to factory restore the iphone 5s? I want to remove the passcode and thumbprint on the phone .

just to update others

I ordered this phone last Wednesday night, after it had been OOS all day (so I would advise others to keep on trying)

picked up the iphone on Monday, requested the unlock code the same day
both online via chat (no details of IMEI online either)
also requested via online account settings (unlock my phone)
received the unlock email tonight about 21:30 a little over 24 hours

Previous unlock requests have taken from 24-72 hours

just got to pay off device and cancel tomorrow now

Thanks OP, the Mrs finally has an iPhone

First, huge thanks to OP for this deal. This was my experience. I ordered the 16Gb version. It arrived with a brand new cable. The phone was flawless and completely unmarked. On checking with Apple, its Apple warranty is valid until Jan 2017. A result. Paid off £96. Cancelled airtime contract. Because the Boss was previously on O2's Simplicity £9/month sim-only deal, they said that that contract was cancelled and I had to go to the £11/month airtime. When I gently reminded them that I could get a Sim-only deal elsewhere for £5/month, they miraculously found a £8/month Sim only deal with 500mins, 500mb and 500 texts. Again, huge thanks and lots of good karma to OP, "grandads50".

thanks I thought I had to connect to iTunes and restore iphone from there.

How do I register the warranty with apple ?

Back in stock but now £120. £5 a month x 24.

Cheers beggars.

I unfortunately had a few trip ups along the way with several chat and phone advisors messing up. I sent an email to the CEO and today I have received a response saying they will credit me £50 + any charges taken out of my account refunded.

An Iphone for less than £50.
So ive just ordered another for my daughter!!
Thank you so much OP xxx!!

New one is £168 and Grade A is £144. Better to get the new one than A and B at this price.

I take it you didn't order the grade B before? Many of us got grade B and they were mint condition. Worth a saving of £44

I ordered this and also got good condition.. Anyway for extra £48 brand new with box and all accessories, guaranteed 12 month apple warranty, is still worth it.

Just got my B grade which I'm going to pay £120 for and it's in mint condition with warranty until Feb 2017. Perfect.

I have to wait until Monday for delivery due to a mess up ordering it on my part last night :disappointed:

Remember , apple care might be until Feb 2017 but o2 will cover the phone for a full 12 months

Noted thank you bud.

Many thanks for posting. Ordered 'b' grade at £5 a month for device. Arrived in mint condition and apple warranty till February 2017

back in stock today,,, 16 GB silver or grey ,, but the price has gone up,,,, now £120,,,, (24 x 5)

has anyone received finial bill yet got success with getting refund for one month airtime ? mine hasn't come up yet as tomorrow my monthly airtime is due..

one of the iphones I got last week only has a week's worth of Apple Care left LOL

However, Its all covered for 12 months under O2 anyway. And I'm pretty sure under EU law says Apple have to cover us for 2 years anyway.

Considering how cheap it was and looks mint, it doesnt concern me too much and I'm keeping it.

Vote to stay in the EU people! :smiley:

Ive been billed £209.13 so went to the online chat and they agreed that as i paid off the device and cancelled the airtime they will wipe that so my bill is now £0 :smiley:

They just can't get it right with refresh 3rd time doing it, 3rd massive bill, 3rd time on chat and cancelled within 5 mins. Should be fixed at point of payment though

Got final bill yesterday of £11, went on the chat to get a refund and it should come through in 10 days.

Got my first bill for £1.09 a few days ago, called up yesterday and the nice advisor just got it added straight to the bill as credit (as she could see I cancelled airtime on 1st day)

Now, my final bill came today and they have added VAT to my refund, so I was 21p in credit?! :confused:. Just went ahead and transferred it to card, in the hope now all is now closed.

No airtime cost at all, in fact, they've paid me...strangely...:neutral_face:

Excellent service from o2 all the way.

Where do you find your final bill? I've not got any details of the phone or contract on my o2 homepage anymore, not even details of the order

just got my final bill with £209 charge few minutes on chat and they say its wrong and will recalculate the bill, I am in credit for £7.99. Told to cancel the direct debit as well. waiting for the bill to be reissued and show under disconnected bill to make sure all is ok.

Is everybody getting these large bills then,I went on chat on Tuesday to get my £11 refunded which they said would take place in the next 7-10 days,and so far that's all I've received

I've just been on chat again,been assured my account is now closed and my £11 refund will be in my account shortly

Same as me whacked with £200 bill

Same. Online chat said they can't fix it so I call them up. Again, advisor on phone said they can't stop the money being taken so just cancel direct debit. Worse than useless.

I would strongly suggest not cancelling the direct debit, no matter how annoying it is. Their system cannot be trusted not to report it as a missed payment. To the credit reference agencies. If your account can take it, it is probably better to let the payment go and wait for the refund. It is very annoying that their system still is working to n this way many years after they launched their Refresh tariff.

mines all gone through, once u get ur first bill which should be the monthly airtime whatever airtime u selected.. then within 14 days after cancelling u will get final bill where it would say how much they owe you ( I.e I bought this deal with 21.50£ airtime deal on 17th they charged me first bill which was 21.50£ and then 2 days later when my 14/days were finished they sent Mr final bill where it was like 18.77-£ and under that it was click here to arrange refund clicked on it filled the form ) to those who wants to cancel their DD I would advise not to just to be safe in case if they wanted to refund u or even charge.. could be a fraud if u had close yours one of the blokes mentioned that here happened to him.. so yea good luck everyone

'tis a bit scary getting a £208 bill!
On chat with them now!

And... I got the £200+ bill too. Absolutely useless - they really should have got this basic system sorted by now!

Phoned up and apparently hadn't been cancelled even though I phoned up. Apparently name didn't match what is on their system - load of **** basically. So now someone from customer services will 'escalating' this and giving me a call tomorrow.

Nice to see this process has gone smoothly for everyone else here as well...

I sorted out the £228 bill I received after a couple of days via chat. Have since received one for £0.58. I have another phone with 02 and they did add the a separate DD for this account, which I promptly cancelled.

Got the bill as well. Lady on chat I won't be billed plus she told me since my account was settled i can cancel DD. Moreover she sent me the chat transcript as proof

There was no refund option on my bill.

The Final Bill (it states Final Bill) offers that option for a refund (a link on the page). Of course, they could refund any monies due automatically by why make it easy/straightforward for the customer? Why would you not want it refunding? O2 systems leave a lot to be desired.

​did u got the final bill ? if yes then see if the amount is in minus or plus ! u could click on view payment history on o2

The info I got was similar to this..don't cancel the DD ...hang on you will get the credit

There is literally no mention of the word finally on any page of MyO2 that I still have access too. The payment history, in the 'Account position' section, says the airtime account is pending £208, and £0 for the device plan. Payment details are £96 for the device plan, and £11.73 for airtime. No refund or final bill as of yet. The £217.87 is listed as the 'Early Termination' charge.

Incidentally, once the number was disconnected I only have access to the bill section. I don't know if that's normal. I cancelled on (I think) 5th of May, so its only just been 14 days. I'll give it a few more days.

Ignore this. Cancel the direct debit. It is a mistake and they will have to remove it from your credit file, if it ever even gets on there. O2 messed up on 2 of my accounts with this, but have said they are zeroing both accounts. They should probably try to get a dev to fix their billing system for refresh contracts.

Don't cancel the Direct Debit - they do report it to the credit reference agencies and even though they may then correct it, your credit score (for what it is worth) can still be damaged. Two years ago they refunded me upon my final bill (by debit card on the phone as I had overpaid the phone plan) and then unknown to me processed the refund again to my bank account. I didn't notice as the second refund was not a main account and did not have online banking, 3 months later I was refused a new account elsewhere and upon checking my credit file they had reported a debt - this was despite nothing showing in my online account (as it was closed) and no contact at all by letter. They eventually accepted this was their error and removed it from my credit file yet over a year later my credit score has not recovered. I appealed to the credit reference agency concerned and was told they take lots of things into consideration and will not review.

Yes I have got a new phone again this time and yes I have been charged the full airtime again - their system has still not been updated for how Refresh works.

I got the £210.00 bill, so I phoned customer services and she said it was a mistake. She put me on hold and then told me they would wipe the £210.00 off my account and I should cancel the direct debit. They will send me an email or text to advise that the money has been wiped from my account within 3 days.

I won't be cancelling the direct debit yet as I don't want a negative credit rating.

I too just got the £209 bill! went straight to chat and issue resolved immediately. I asked for email confirmation, will see if it arrives. When i go to My O2 there isn't a bill showing as the account is disconnected. Very odd. Maybe they just weren't poised for such a massive response to this deal. Hope they rectify their procedures for the next great refresh deal :smile:

Unfortunately it is not down to how many people responded, it is their billing system that is flawed and has been since they introduced Refresh 3(?) years ago.

Well I have to say O2's billing system is seriously screwed up and needs a major software update to cope with the Refresh rules.
I got a Samsung S6 back at Christmas on a Refresh deal and paid it off... and forgot about it. Then I got two of these iPhone 5S's at £96 a few weeks ago and forgot about them.

Checked online bills and for the S6 in Dec/Jan was charged £391 final charge !!! I checked my bank account and there it was... Refunded after a quick-ish chat online.

The 5s charges werent too bad. Two bills of £8.88 which were quickly refunded on the same chat. Now to keep an eye on the refunds in 3-5 days!!!

O2 refresh - some great deals to be had but require regular checking and contacting O2 to resolve the billing issues.

Well I've just been speaking on chat for the past 30 mins as the airtime contract wasn't actually cancelled when I asked 2 weeks ago when I paid off the device. I was expecting the final bill this week, which is why I contacted them. Glad I did!

So now I'm waiting for another 6 weeks for it to finally cancel and a final bill. God know when the refund/DD will sort themselves. Really annoyed about this faffing about but I do love the phone so it is worth it..!

click on the disconnected words it takes you to the final bill or should :smiley:

It takes me to a bill but it says nothing about being final (or a refund), just a termination charge.

For what it's worth, online chat (along with claiming to sort the problem) also explicitly told me to cancel the DD, so I don't know what's going on. It amazes me how, at least for me, every big company's billing system finds a way to overcharge.

My account was the same - contacted CS online and they apologised and said they would resolve it and then a final bill would be produced. My wife's did not have the termination fee and did have a link for getting a refund of the £8 odd credit on the bill, so we are seeing different screens to confuse the matter further.

well this is the third refresh deal I've done, got to say they (02) have well and truly screwed up this one

Yesterday I got an email regarding a failed direct debit payment (£11) went onto live chat and sorted that out

Today I got a bill for £200.54, again I went on Live chat, at first they tried to say it was right
until I pointed out I had paid off the device plan (£96) and cancelled the airtime all within 48 hours of receiving the phone

Ahh so you did, yes sorry I'll sort that straight away
asked about credit score/file etc, was told it won't effect that

one other point I cancelled a number of direct debits earlier this week, in the process I must of cancelled the 02 ones so they can't get the money anyway

Thank you my friend. email to complaints worked. after a week of talks they sent me a new handset not a refurbished one. I am quite happy.

You welcome, glad it's sorted.

mines all sorted now...I was charged 11 pounds for the first direct debit..the a refund of 7.51...so it cost 98.91 in the end which is fine by me!

Anyone else had their £217 odd (early termination fee) refunded to their bank accounts after not having it taken out in the first place?! :confused: Surely a mistake I was only expecting £8.07?! Should I now cancel my DD with them :wink:

How long did it take to get your refund back. I filled in the form some days ago but still haven't had anything back to my account - my figures were similar to yours.

I first sent mine in on the 24th but I also (today) resent that same form again as I hadn't heard anything. Now I'm hoping they don't check it again and realise :wink:

From experience where they wrongly refunded me twice and I genuinely didn't notice (as it went into two different accounts, one that I rarely use), yes tell them. They still had it as a debt on another part of the system and reported it to the credit reference agencies, trashing my credit score. They didn't send a bill, a letter and it wasn't visible online so I had nothing to check. It took months to resolve (after a rejected credit application elsewhere I was promoted to check) and my credit sore has not fully recovered since despite the credit files being corrected.

Ah ok, I will be talking to them later via online chat to resolve this. Luckily I noticed. They have also taken around 20 points off my credit ratings already for this deal... Not sure how or why?! But not liking the idea of it going any lower.

I'm having a nightmare with mine. Phoned up on the day I got the phone and paid off the handset, I then asked to cancel airtime too, the bloke said a final bill will be generated in a month. Anyway a couple of days after that I received a bill for £11 and thought I'll sort that in a month when the final bill comes, then today I get another big for £11! Went onto chat to see if my airtime agreement was cancelled and it hadn't been so he did it for me then. I asked for a refund for the other bills and was passed to finance. That bloke (someone called Ronaldo) said I have to serve a 30 day cancellation period which will incur at least a one month charge. I just couldn't get my point across so I closed the chat window. I might try e-mailing the address above.

I also got charged again today! (£11)!

Looks like they didn't process your cancellation properly (no surprise, their system, or their staff, or both, can be worse than useless). You are unlikely to get any joy from chat as the team there will not have the authority to process it apart from 30 day notice (as you are beyond the 14 day cooling off period). Perhaps contact complaints and ask them to review their reocrdings that will clearly show you paid off the device and asked to cancel the airtime?

someone mentioned earlier in this thread about a complaints link for 02

personally I always go straight to the top (The CEO) this gets results within 24-48 hours

http://www.ceoemail.com/s.php?id=ceo-9614&k=574f25f3&c=O2%20Chief%20Executive

Looks like they have messed up on mine, seems to be quite common this

got an email last Thursday for a failed £11 direct debit (even though the account had been closed)
on the Friday I got an final bill for £220.54
went on live chat on both occasions to clear this up (or at least I thought I had)
have been on the phone as well to clear this up

today I have recieved a new bill for £2.09

wonder what email/bill I'll get tomorrow

Has anyone received an unlocked grade a phone from o2 refresh?

My phone arrived today with both back and front plastic still on the phone. Went to apple website which says support is until 31st May 2017.

I put an unlock request earlier on in the day, however not long after I was curious as to whether the phone was unlocked so tried an EE pay monthly sim. The phone prompted me to link the sim to the phone (or something to that effect) and asked me to provide my Apple ID password. Once I did this the phone screen went white with the apple logo in the middle for a couple of seconds and then the signal showed EE at the top. I made a call with my EE sim which worked fine and called the phone. Took EE sim out and put o2 sim back in. The phone again went through the notice on screen to say provide Apple ID password in order to link the sim to the handset or something like that, and after the white screen with Apple logo for a few short seconds I was back on o2 network.

Any time I have swapped a sim from different networks in an unlocked phone I have never seen the process as observed above.
Do you think this is potentially going to mess up my unlock request with o2?

Your phone is already unlocked if u have signal with an o2 sim and a EE sim.

If it was locked when you put the EE sim in the iPhone the screen would read activation required.

Here's the thing play21er, it seems both your statements are applying.

If I take out the o2 sim and replace with my dads EE sim, the phone asks to activate with my Apple ID and asks for the password. After that I can use the EE sim. When I put the o2 sim back in my phone wants to activate using my Apple ID again, and after that I can use the o2 sim.
Is this happening because the phone is new and is still in the process of trying to lock to the first sim with the apple servers but hasn't? Just worried that my phone locks to another network in the next few hours or days and o2 won't be able to unlock it !

Well, there's more...if I turn off Find My Phone, the phone now activates the different sim going to the blank screen with Apple logo for a couple of seconds and back to the new network showing at the top, but without me needing to type in my Apple ID.
Just came off the phone with Apple - their systems say the phone is locked to o2!

Just got charged another £210 (after being assured 4 times that it wouldn't happen). Check your statements, people...

Just seeing a signal coming up at the top on another sim does not mean it is unlocked. I put in a Three sim, saw the signal but when you go through the setup screens it will eventually tell you the sim is not valid (can't remember the exact words). I think it is after you log in with your iTunes address.

Does anyone know who to get in contact with, presumably more senior than the customer support staff, to get mistaken charges refunded? Every time I use chat I get reassurances but nothing seems to happen.

I've not had the £200 charge, but then I haven't cancelled the direct debit. I've just had the normal £11 first monthly charge as expected, filled in the refund form a couple of weeks ago but still got nothing back. Are people having to chase this up?

That's what I've had, although I also had my bill adjusted to credit the £200 (i.e. the final bill shows minus £11), but they've still charged me £200. They say they'll credit me £220 in 5 working days, but I'll believe it when I see it...

see my post No.819 with the email link for the CEO

I use this option all the time, never fails, often gets resolved withg 24-48 hours

Thanks, I'll give it a few days then go straight to the top. It never ceases to amaze me how efficient these companies are at taking your money, but getting it back is like pulling teeth :smiley:

My mistaken charge of £210 this morning was refunded by close of business today, after (politely) complaining on web chat. So once the first month's Airtime contract charge is refunded we'll be even. But given their billing system issues I'll think twice before signing another contract with them.

All that said, thanks to the O.P :smiley:

charged 208 after them telling me it was an error complete morons the lot of them

Me too :disappointed:

I contacted them when the bill was produced. They assured me it was an error and I would not be charged. So at least two errors. What an absolute shambles of a company.

Contact them again via web chat. They should issue a corresponding credit. They'll say it could take 5 working days, but mine took a few hours. Once it's refunded I guess its safe to cancel the Direct Debit.

I suspect this will happen a lot over the coming days. I'm sure they're well meaning, but almost every promise I received from O2 was broken, and they still haven't refunded the first month's charge.)

I did contact them again on web chat - it wouldn't hurt to be more apologetic on their part given all their errors. Now awaiting the refund but will leave the Direct Debit live after I in case they mess up again.

just checked and see they have taken £208 from my account!, I purchased two of these iphones ,so will they take another £208 soon ?!

Possibly, possibly not. I had it taken but the final bill for my wife's phone went through correctly. When you bill was produced it does show either early termination fee or has a link with requesting the refund on your final bill (I had for former and charged £208, my wife the latter with a refund of £8 approx. now processes. They will refund when you query it on webchat but we should not have to jump through these hoops due to their system/staff error.

The saga continues. The £208 payment, which was taken then refunded, is now listed in MyO2 as a rejected DD payment, thus my account is now in arrears. But the bill shows a negative charge, which is assume what they owe me.

No stock. Any colour - 16Gb

Anyone know how long these take to restock ? Live chat can't give any details

I was also charged £11 in May and £209 last week even though I was reassured that I would be refunded the £11 and the £209 would not be taken. I have been told on several occasions that my refund has been processed but still no joy at the time of writing this. I am tempted to go the direct debit guarantee route for the refunds. Incidentally my account has been closed since 3rd May.

Similar story here. Great deal but hard work at getting o2 to sort this mess out

Me too. been on live chat this morning and told that refund of the £209 is pending but I haven't even received the email transcript. Not happy.

Has anyone else not received the refund of the first month's Airtime charge (£11) yet? I put my request in 2 or 3 weeks ago.

I have received a letter from o2 that they are going to refund £7 (I have cancelled the contract after 10 days) of £11 charge in about 3 working days. It was 3 days ago but nothing is in my account, hope it will be in a day or two.

has anyone actually had the £209 refunded? Ive been on chat three times in the last week or so, promised a refund and still nothing in my bank account.

Wow not sure I'd bother going for another one of these deals. Phoned last month to cancel my airtime agreement (Phoned the month before and it wasn't processed) and today I've got a final bill for £199. How can they get it so wrong for so many people!

It is ridiculous. Be aware that even if they assure you that the money won't come out of your account, it probably will. And then ensues the struggle to get it back from them.

I've sent an e-mail to the address on the previous pages. I was going to go on chat but didn't want to waste half an hour of my life banging my head against a brick wall.

what I did was cancel my Direct debits, I got an email for £11 failed direct debit and got this sorted

next day I got a bill for £220, again got it sorted, although with no direct debit option they can't take any money

agree about how much of a pain the live chat is (30 minutes roughly each time)

guys today ive got an email about this £250 bill, is it safe to cancel the direct debit and leave it behind, or what is the best way to sort it out? its just im tired of talkin with them without any results.

ah anyway i spoke on chat with them and said yea thats a technical issue, and he said i can cancel my DD. so im gonna do it. anyway i took some screens from chat just in case :wink:

I would never cancel the direct Debit. They have form for messing up credit files. Cancelling does not mean their system does not think you don't owe them still - unless properly resolved it will still be there as a debt and depending on timing could get reported to credit reference.agencies.

And another point - it is has been a "technical issue" for some people for three years since Refresh was introduced(I think every Refresh deal thread has examples) - how many thousands of people have to have this treatment before they sort it?

I finally got the Airtime refund today. I think it's issued monthly, as today is one month after it was withdrawn. The correct course of action would have been to cancel the Direct Debit after that payment (i.e. before the £200+ was taken). I think that if it's in place when the billing time arrives, it'll be taken no matter what they say. In my case, that charge made me overdrawn, so the bank refused the payment at the day's end of business. But because I'd been on chat in the meantime, O2 issued also issued a £200 credit. So now I'm waiting for an extra £200 to turn up in my account, so I can pay it back...

Incidentally, if you lose money for any reason (bank charges etc), or just are not satisfied, escalate it and it'll get sorted much quicker.

Given my experience with the Airtime contract refund, you might have to wait for the monthly billing cycle. Or it might take 5 working days. Frankly, god knows.

Yeah I think this has happened to me (although ironically I didn't cancel the DD, but their withdrawal made me overdrawn, so it had the same effect). I emailed the CEO to complain, and the ensuing dialogue seemed reassuring, but I guess that's how it always is. But if it's still on my record when it's all sorted I'll be livid.

[/quote]

Anyone sat waiting for the refund after contacting O2 CS, log in to My O2 as it appears they don't just send you the money, you still have to request the final bill refund online (as I have just found out, having waited wondering where the money was!).

so whats the best to solve it? i should wait till they credit me for 200£ and then fill the online request on their site? that sux ;/

If they don't credit you after the first month they probably never will (and you'll get a bill for it 14 days before, anyway). But don't take my word for it :smiley:

O2 have told me to contact my bank directly and make an indemnity claim to claw back the £210 they said they wouldn't take!!!!!

Why should you take that route? What odd advice from them. They should refund (and have refunded me and others).

Wow, I was about to order the iphone 5s grade A as its come back in stock but now with all the problems people are having im having i think i will give it a miss.

If the advice came from the front-line customer service people, I would take it with a massive pinch of salt. They're are certainly able to issue a credit refund. If you feel you're being given the runaround, especially after 14 days, ask to escalate it to a Customer Service Manager, or if you're so inclined, contact the CEO, in which case someone will look into it and give you a call. But whatever you do, don't ignore it and hope it sorts itself out.

You may want to look at Resolver.

For those that had the over/continuos billing issues (I can see people have problems ongoing) have any of you had this resolved in the end - and what was it in the end that brought the billing problems to an end?

Got the refund back into my account before the end of business today following indemnity claim.......happy with end result!

I did initially contact o2 when the bill arrived and they assured me payment would not be taken as I had closed the account straigh after I received the iPhone- liars!!!!!

Mine finally sorted.... Indemnity claim and DD cancelled!

I contacted them on chat (took a few times!) and it appeared on my bill, then clicked on the link for the refund.

In fairness, it doesn't seem to happening to everyone, and it only happens once, but it seems the system doesn't recognise that, by choosing O2 Refresh and buying the device outright, you shouldn't be charged the £200 fee. If the DD hasn't been cancelled by that time, and you happen to have enough money for the transaction to proceed, then they seem to want you to file an indemnity claim with the bank (which I assume they don't contest). Otherwise they may issue a corresponding credit. And if it does cause you to go overdrawn they pay the charges.

Either way, it does seem to have sorted itself out for most (although my account still shows them owing me a month's credit, which they've already repaid). It's just a load of faffing about. And the fear of cancelling a Direct Debit, even though you no longer owe anything, doesn't help matters.

They are useless. I was just checking my bank statements and find that they have refunded me ... twice! Once to my registered account, once to an old account that I hardly ever use. I only requested the refund once so it is their system failure again :disappointed:.

Why is that an issue, I hear you ask - surely you are £200+ up? Unfortunately it is not the bonus that it may appear - the last time they did this (over a year ago, on my last Refresh deal) they again refunded twice, didn't notify me and I didn't notice - they trashed my credit report due to the debt (that they never once informed me about and wasn't showing in my online account). My credit rating has still not recovered despite it eventually getting removed from my account after four months of chasing.

Where is this refund link please? I don't see it either in the email bill or on my bills in my account on O2.

This is what I used?

I love my phone but this has been such a long drawn out farce, I don't think I'd do it again.

I filled in the refund request form and finally received £8.80 back - however I was expecting over £22. I asked to cancel my contract when I paid off my device, within the 14 day cooling off period - I KNOW I did because she tried to sell me another contract.

However some weeks later when I realised a final bill never came, I contact chat and found it was never cancelled on that day. It was officially cancelled almost a month later. I've been on online chat about 10 times to sort this mess out - now I'm going to call them and see if they recorded that first cancellation I requested. It's not £200 (thank god - I feel bad for those who've had that issue) but I still want it back!

...Has anyone had THIS particular issue and had it resolved?

Along with this and the Galaxy s6 they had on at Christmas , they were both a farce from start to finish . I didn't even check my galaxy s6 statement but they're charged me £400 for the phone in January and luckily I checked it after getting the 5s deal and reading comments on here.

Refunds finally sorted for both 5s and s6 from December .

But this is such a farce and their systems clearly not equipped to deal with their own contract and can easily mess up people's credit ratings is it really worth it to go through all this and mess up just about everything else financially in your life ?

Ok to update - I called them today and am getting the rest refunded. Wouldn't bother with chat if you have ongoing/major problems, I was on the line for some time (20 mins) but it was still quicker than the chats and they could actually sort it.

Please can someone give me some advice as to what I shall do next?
I've been dealing with O2 since June and there is still no sign of my refund yet. I even contacted my bank but they said I shall get O2 to sort this out. They promised so many times that refund will be done with 5-10 days. I am really very annoyed with them. They took the money from an account I rarely use so there is not much in. When they took that GBP 200+, it went overdraft. I was really mad because I've never gone overdraft in my life.

Any advice will be highly appreciated. Thank you.

get in touch with the CEO's office

I guarantee it will be sorted within days, usually you get a response/acknowledgement within 24 hours
any issues I have I always go straight to the top, works a treat every time

a Mr Mark Evans is the man

http://www.ceoemail.com/s.php?id=ceo-9614&k=58132a44&c=O2%20Chief%20Executive

good luck

Instead of contacting o2 again, I've contacted Ombudsman Services https://www.ombudsman-services.org/ . I heard about them from a friend having energy bill problem with Npower. They got the problem resolved for her with compensation. I thought why not give it a try? They've resolved my case for me as well. O2 proposed to give me £70 in compensation along with a written apology through Ombudsman. O2 refunded my money to my bank account after their finding to prove that O2 was wrong to take my money away. When I accepted the proposal, the money went to my bank account the following day. Although I am still waiting for the written apology and the compensation. We will see. At least I've got my money back and that's the main thing for me. Hope this might help someone in the future.