Posted before, posting again as its back on.Think it is a real good price, especially as no excess, also have personally used myself with a leak under the sink. Good service.
As a homeowner, you are generally responsible for the upkeep and repair of the plumbing and drainage system within your home and for the repair and maintenance of your water supply pipe, from the street boundary up to where it enters your home. In some cases responsibility for this pipe can be shared with neighbouring properties. With such complex systems, if you experienced a problem such as a burst pipe or a blocked drain, it could be expensive to put right. That's why we have teamed up with HomeServe to bring you Plumbing & Drainage Plus.
With Plumbing & Drainage Plus, major emergencies such as burst pipes or blocked drains and minor repairs like dripping taps are all taken care of. In an emergency, there would be no need to search for a plumber, it would take just one call to HomeServe's 24-hour, UK based helpline to arrange assistance from an expert plumber. Plus, there would be no repair bill or excess to pay within the generous claims limit.
This limited offer of £6 in the first year ends on 18 April 2016. Any applications received after this date will be processed at £12 in the first year.
only for severn trent water company customers
- mattyoakley
See post #99 this deal is open to anyone
- andiwall
Top comments
zx636r to GEEBEESEE
3 Apr 1622#17
Fox hunting, dog fighting, dancing bears and now pipe laying moles.....will animal cruelty never cease?
jayman1986 to GEEBEESEE
3 Apr 1615#13
They have moles working for them?
jop85
3 Apr 165#10
This is amazing, I've called them out three times already. The last time was to replace a broken underground drain in the garden. A whole day's work for two people! 50p... Can't go wrong
Monkeybumcheeks
3 Apr 164#22
You should have seen the state of my lawn after these chaps had finished !
Good value for £12.00 a year though :stuck_out_tongue:
Latest comments (125)
RSteve
11 Apr 16#125
I'm whizzing through the application as fast as I can but it keeps saying "session expired" even as I am typing. :disappointed:
eelam
10 Apr 16#124
Ridiculously awesome deal. Thanks OP! Heat added.
I've been looking at a new policy to cover most common plumbing problems for a while now. This policy is crazy great for what I would need it for. Thanks again!
to be fair it appears as if a few people have managed to do this, i guess its a question of if they can tell or not, lots of staining is a giveaway to an old problem
itr786
4 Apr 16#112
Any idea if you get a reminder when the year is up, and they automatically renew for the following year? Just in case...
Gollywood to itr786
5 Apr 16#120
No you don't.
katya1971
3 Apr 16#39
Will they fix the overflow on the bath as mine is leaking through the ceiling down stairs as of last night we are on showers
Look at reviews for Homeserve. They where useless when I needed them a couple of years back
beth25
3 Apr 16#1
took this out last year. it's expired now. I. think this year's cover was going to be around £100. Anyone know if I can take out again at this price?
husain_kola to beth25
3 Apr 161#2
Just called Homeserve as I was wondering the same, they said if it allows you to online then you will be covered :smiley:
dodgymix to beth25
4 Apr 16#74
Entice you to sign up for peanuts and then whack you with large bills after 366 days for something 99% of people will never have the need (luckily) to require
rdmklm to beth25
4 Apr 16#110
You need to call them and discuss my premium went up to around £200 for the year but got it down to about £75 in the end. I would of cancelled but they had already taken the first payment so it only worked out at having about £20 to pay
Torkijo to beth25
4 Apr 16#115
One of the questions is
'You're purchasing this policy for the first time.' so I wouldnt think so as it would be invalid if you said yes to this
sofia_the_last
4 Apr 16#114
Had this cover last year..he eejits at ao.com damaged the pipe work under my sink when replacing my dishwasher. Called this lot out and fixed it very quickly...can't moan at £6.. Although I imagine there's a lot the won't cover, as with most insurance policies
Kristofz
4 Apr 16#113
Hi cmrule, I'm not sure what that means, what do I need to look for?
Netty
4 Apr 16#111
Thank you OP for this.
I'm living in Cheshire and it has accepted me.
Just hope they do if I make a claim!!!
rizla01
4 Apr 16#109
They did and it does (Join under neighbours property)
Pitch fibre pipe goes from my manhole (90deg turn) into their manhole (Junction plus 90deg turn into main sewerage)
harinmenon
4 Apr 16#108
Thanks OP!
plebhead
4 Apr 16#107
My drains run into next door where all the access is before it gets to the road - I guess as this is outside property boundary they'd wriggle out of a claim if it was blocked?
kratos135
3 Apr 16#50
would this cover a leak in the pipe supplying water from the water company outlet to the house which goes under my drive way?. . even with stopcock turned off (and no taps running) my water meter is still running..so suspecting a leak. any one had a similar job done through this insurance cover? appreciate your reply. thanks in advance.
Newbold to kratos135
3 Apr 161#52
This will cover it - one of the main elements of the cover.
Cover Definitions
Water supply pipe: the freshwater pipe that connects your property to the mains water supply up to and including the property’s internal stop tap. In England and Wales, this includes the pipe from the junction with the mains services. Therefore this can include any section of the pipe where it is on private land outside your property boundary up to the public highway, but only if you have a legal right of access to the pipe on such private land, and in relation to any section of pipe under the public highway only if you have this extra legal responsibility. In Scotland, your responsibility ends at your property boundary. Permanent reinstatement: repairs required to re-instate (put right) the damage caused by any excavations necessary to access the water supply pipe. This includes the reinstatement of tarmac, concrete, block paving and lawns. What is Covered? You are covered for a leak or blockage in your water supply pipe. An engineer will locate the leak or blockage and repair, replace or unblock the affected section of the water supply pipe. Examples of claims covered Leaking water supply pipe Blocked water supply pipe Leaking internal stop tap Seized internal stop tap Claims limit – Up to £4,000 per claim – No limit to the number of claims Hotel accommodation – If you are completely without water and we are unable to perform a same day repair/replacement, we will reimburse you for hotel costs (room only) up to £500. This is in addition to the claims limit Response – If your incident is an emergency (including internal leaks which cannot be controlled), your claim will be given priority, otherwise an appointment will be made Permanent reinstatement - An exact match to the existing surface cannot be guaranteed and we will only reinstate the area that is damaged. Where we are able to carry out permanent reinstatement work this will be part of the regular claims limit amount. We use engineers with the necessary skills and reputable stockists who stock the materials usually required to reinstate surfaces; however if the permanent reinstatement requires non-standard construction materials and/or methods and skills we will make the ground safe and reimburse you an amount towards your own reinstatement costs within the claims limit. To allow for settlement of the ground following excavations, the permanent reinstatement works may not be carried out immediately. pWhat isn’t Covered? (see also the General Exclusions) a) the external stop valve connection to the water mains supply (because it is the water company’s responsibility); b) where there is no evidence of a blockage, a leak or damage; c) frozen pipes which have not resulted in a leak or permanent blockage; d) any costs of the water lost during a leak; e) costs which exceed your fair share of the cost of any work undertaken by us under the terms of this policy on a water supply pipe outside the boundary of your property where you share legal responsibility for the water supply pipe with any third party(ies). Your fair share will be calculated as the total cost of the work divided by the number of parties (including you) that are responsible for the water supply pipe and benefit from the repair; f) any work required on a water supply pipe outside the boundary of your property where you share legal responsibility for the water supply pipe with any third party(ies) who does not agree to the work being completed by our engineers.
tc0810 to kratos135
4 Apr 16#106
If the leak is anywhere before the first joint on your stop tap ie. On the blue plastic water pipe, your water company should liable to repair the leak, anything from your stop tap is your responsibility, hope this helps!
dona3853
4 Apr 16#105
Thanks. Applied and set up. I'm in Anglian Water region and no problems.
markyap73
4 Apr 16#104
I took this offer last year when I moved into an old property. Got my renewal quote a few weeks ago at £96 each, plumbing and electrics. When I called them to say I did not want to renew, they dropped the price to £70 each.
Renewal is auto-renew and it's up to you to cancel, and is done on the card you pay on.
SFconvert
4 Apr 16#103
Often your home insurance will cover this, but you'll obviously pay an excess. Mine covered me last year for a leak about a foot from the meter. Anglian water didn't want to know, though some water companies do fix it for you. At £12 it's well worth it though.
RAFAVDV
4 Apr 16#102
Thanks for this, got a leaking stop cock which is situated in a stupidly awkward spot and has siezed up.
Also water tank inlet in the loft is dripping which can be annoying at night... but can put up with it for a couple more weeks given its been like it for ages.
peodude
4 Apr 16#101
Would this cover smells coming up through toilet pipes that are unsealed?
I actually had really good service from them. Had a bad leak under the sink, called them up, they sent someone out the day after on a weekend. He came, fixed it under 30 minutes and all for 50p a month.
When it comes to renewing they e-mail and send a letter, I just called to cancel it.
rizla01
4 Apr 16#92
Fairly sure that if your blocked drain goes under the neighbours property and YOU make the claim the water Company will repair it for free anyway.
chocci to rizla01
4 Apr 161#97
they will only pay if the shared pipe joint is in your property. if your pipe goes into your neighbours property and joins it there, then they wont repair your pipe.
We print the leaflets for homeserve where I work and I can assure you it's available for a lot more water companies than just Severn trent.
davemhaynes
4 Apr 16#94
Price climbs every year, im paying just over £5 a month. Still relatively small price for piece of mind. Heat.
krjgreen
4 Apr 16#93
The water company advised me I had a potential burst pipe due to high water usage and pointed out it was my responsibility to sort out. I contacted my home insurance company (esure) who sent a team out - 3 days work to mole a brand new line. Might be worth you checking if you are already covered before taking on extra insurance.
Wellhung
4 Apr 16#91
Depends where you live, this also applies to Affinity water as I have just been accepted. (Hertfordshire)
alwatson
4 Apr 16#89
I had this over the last year and have just cancelled it. While in the end I'm glad we had it, the service we had was absolutely awful. We had a leak on a shared supply pipe and there was months of arguing back and forth between ourselves, the water board and Homeserve who were determined not to address the problem. Severn Trent told us they would take us to court if we didn't get it fixed, and Homeserve's response to that was that we should let them take us to court and they would pay any fines we would be given once a judgement was given against us.
It was eventually sorted after half a dozen separate jobs and lots of time taken out from work, and in fairness we made a complaint and once it got high enough it was taken seriously and was resolved to our satisfaction. I'm sure it's not always this bad, and when we had to call them out to fix a faulty tap this was done promptly by a very nice plumber. I'd still recommend this deal as the work was eventually done and it undoubtedly saved us a lot of money.
cityslicker
4 Apr 16#87
I took this offer up last year. It renews to about £84 a year. So make sure you cancel if you don't want it.
As for Homeserve "service". My experience was poor.
They are professionals at wriggling out of doing the work/approving the claim.
My issue was simple. I had a leak somewhere. Evidence was quite clear. A pool of water under my house.
Sure they did some initial investigation (its called a "look see" in the industry).
Their complaints department says all the right things as they got a lot of bad press in the past.
What they did was send another guy round for a "second opinion" and that was all they were prepared to do.
He was quite clearly they guy who has the gift of the gab to turn around claims.
His sole remit was to wriggle out of finding my issue. Charming guy, slick as anything.
Ultimately there was no resolution to my issue and no amount of "complaining" would resolve it.
DistortedVision
4 Apr 16#86
I had this policy expire recently from Homeserve / Severn Trent. We used them twice and they were excellent. I just bought it again in my wife's name and its not changed it's for everyone not just only Severn Trent water company customers.
I had this last year even though I am not in Severn Trent area. Called them twice and things got fixed no issues.
cmrule
4 Apr 16#81
On signing up it says "Please note this policy is available online to customers purchasing this policy for the first time".
So theoretically if you they look back over your records they can can decline to send anybody out if you have had the same deal before.
cmrule
4 Apr 16#80
Is it draining out of the overflow? Seized valve/stop cock
rickj
3 Apr 162#32
One of the worst companies I've delt with.Some of the stories from Home serve customers are beyond belief...Yes you may get lucky on a rare occasion but they constantly try to wriggle out of the cover you bought in 1st place .Do your research before signing up with these fraudsters
sprite127594 to rickj
4 Apr 161#79
Sounds like any insurance TBH
That's why I never have any unless it's a legal requirement.
dodgymix
4 Apr 16#75
generasl question
If you make a claim on this would you need to highlight this on your home insurance renewal?
ie have you made a claim in the last 5 years?
Could be expensive????
chocci to dodgymix
4 Apr 16#78
Only if you forget to cancel. Surely everyone knows these days how to work a calendar :wink:
Kristofz
4 Apr 16#77
Hi Newbold, it's sounds like it is constantly filling up which doesn't sound normal, we are unsure of the problem, but wonder if we could get it look at under this offer.
Angiebill
4 Apr 16#76
Does it cover toilets?
AbandonedTrolley
4 Apr 16#73
Wondering if I could get this and get them to come look at my outside drain, most things (washing machine, dishwasher, sink) drain out to it and it stinks something awful. Have tried putting all sorts down it but nothing seems to work longer than a few days.
Kristofz
4 Apr 16#68
Our water tank has a constant noise of water filling up home serve fix this?
Newbold to Kristofz
4 Apr 161#72
Isn't a water tank supposed to fill up?
ivrytwr3
4 Apr 16#71
Just took out this policy and was accepted - i am not in the Severn Trent area!
Will it be cancelled?
urinthematrix
4 Apr 16#69
This is great.thanks OP
ivrytwr3
4 Apr 16#67
Our ensuite hot tap does not work nor does our kitchen hot tap - i am sure it is a washer problem but i was loathe to get a plumber out and be charged a fortune for a simple job (i was planning on youtubing it and having a crack myself but i still haven't got the confidence!)
Would it be worth getting this policy and making a claim?
shug119
4 Apr 16#66
Good price
muffin247
4 Apr 16#63
any quidco on this lol?
MBCH
3 Apr 16#43
Sorry to ask - would appreciate any responses:
When our toilet is flushed, water then still continues to fill the bowl (it doesn't shut off) - would this cover the repair & new parts if needed....or just labour? Thanks v much :smiley:
ratfink to MBCH
3 Apr 161#44
Homeserve sorted this for me with new flusher/parts. 30 min (ish) job
Monkeybumcheeks to MBCH
3 Apr 16#47
Adjust your ballcock :smirk:
Fnnnarrrrrr
RealBargainHunter to MBCH
3 Apr 16#48
Overflow tube may need replacing.
Also..
For an older toilet, the screw connected to the water valve may have to be adjusted to change the water level where the valve shuts off. In a newer toilet, a clip connected to the float around the fill valve will also be connected to a metal rod. By squeezing the clip, the float will slide upward and downward upon the rod to adjust the water control - http://www.doityourself.com
RealBargainHunter to MBCH
3 Apr 161#49
Overflow tube may need replacing.
Also..
For an older toilet, the screw connected to the water valve may have to be adjusted to change the water level where the valve shuts off. In a newer toilet, a clip connected to the float around the fill valve will also be connected to a metal rod. By squeezing the clip, the float will slide upward and downward upon the rod to adjust the water controlYour text here
jamiec1212 to MBCH
4 Apr 16#62
It's simple job and parts are incredibly cheap anyway, and almost certainly are included!
drunkendoc
4 Apr 16#60
Oh yes I'll have some of that and in return OP you can have some :smile:
outdoorguy
4 Apr 16#59
I got this deal last year and was very pleased. Used them with a faulty kitchen tap and bathroom taps. Both times plumber booked for next day and quickly repaired or replaced taps. Also found leak in water pipe under floorboards day before new carpet was being fitted. Called them and got a plumber round within 3 hours who fixed the pipe quickly. I've just taken out another year and dropped my BG cover as they we more expensive and charged £50 excess on every job. Would recommend.
urinthematrix
3 Apr 16#58
Great offer. Thanks op
bham89man
3 Apr 16#57
Ordered, Thanks @husain_kola
FREEZIN WOLF
3 Apr 16#56
Most things will be covered by the incumbent water supplier. Those that aren't will be covered by your home insurance.
ismaildeals123
3 Apr 163#55
i called homeserve to fix dripping shower and chap on phone said its covered on my policy and a engineer will come the following day.
The engineer arrived into my house, didnt even say hello to me and said where is the problem. I guided him to the room with leaky shower and kindly told him to take shoes off and he barged into my room making my carpet dirty.
He then said i cant fix the problem without fully identifying the problem. Clearly from the beginning he just didnt want to fix my leaky shower. He then ran out my house and i said why are you not fixing my problem. He ignored me and dashed into his van. I took pictures of his number plate and he thretened to call the police on me and shouting at me very loud and grinning at me. His name is Sam and his number plate is VK64 KYZ. He was a young lad and he decided to stay outside of my house for an hour. I was very frightened and i called head office to kindly tell him to leave me alone.
never again
going to cancel my homerserve plan today.
kratos135
3 Apr 16#54
Thank you , Newbold!
achung01
3 Apr 16#53
would this policy cover frozen stopcocks ? ( not a euphemism!)
sam1970
3 Apr 161#7
You will find that showers are excluded. I have the top British Gas cover and they cover nearly every thing but showers. Typically, I had a shower leak last week and I had to pay for a plumber as BG refused to cover...Never needed to use them for any thing else
Kenneth131 to sam1970
3 Apr 161#51
maybe its due to a shower being a stand alone appliance or fitting? just because your have home electrical cover you wouldn't assume everything plugged into a socket would also be covered if it broke
katya1971
3 Apr 16#46
Have ordered cant go to wrong for £6
Gouyave_man
3 Apr 16#45
thanks
Hker
3 Apr 161#42
Does the fixing of shared drain apply to all water companies? Thanks
paulkent7543
3 Apr 16#41
Can this used outside of Severn water area do u know ?
vkalia
3 Apr 16#40
I had this cover for last year at the same price. It was great service on both the occasions I had called in: 1) for replacing washers around toilet taps and they simply replaced all the leaking taps 2) fault kitchen tap and offered to fit any that I could buy or they could supply one as well. All call outs have a upper limit of £4000 which is quite a bit. I have gone ahead and renewed for the second year after bringing the price down to £54/year. Overall great value for the cover they provide!
nannafish
3 Apr 16#38
Brilliant service from them earlier this year. Stop tap was leaking inside the house. They came and repaired it,all for £6.
brianw
3 Apr 16#37
what a great deal thanks
raating
3 Apr 16#29
I have a drain outside where my sink water and washing machine water goes. .. thats has clogged up will they fix that.
whoknew to raating
3 Apr 16#36
they don't sort out guttering but if the drains are blocked they will. if the drain in questioned is a shared drain ie, collects your plus neighbours foul then the water company is obligated to sort it out.
nighatshan
3 Apr 16#21
I had this insurance last year for £9.00. I had a leak underground in my back yard coming in under my kitchen. The water was causing a small flooding under my living room floorboards. When I called these guys up and told them the problem they sent a plumber over. When he realised it was a huge job he got in touch with his office and they told him to tell us it was not included in the policy as the leak was outside the actual house. He didn't even check where the leak was. The leak could have been in the back yard or kitchen. He just said that his office said it was not their problem if it was outside the house. I found this unbelievable as the diagram showed the boundary was the end of the yard just before the back Street starts. Also he didn't even check. Came and went within 5 minutes. I wouldn't pay that price again let alone £100.
Sancho to nighatshan
3 Apr 16#24
I'm currently having a similar problem. Out of interest, what was the cause and how did you sort it?
whoknew to nighatshan
3 Apr 16#35
did you escalate? as a last resort there's always the ombudsman.
GEEBEESEE
3 Apr 163#12
I think I can beat everyone on value. Last year I had 120m of water supply pipe replaced and it took about a week with a mole. At times there were 6 men working. All for £12, can't really complain!
jayman1986 to GEEBEESEE
3 Apr 1615#13
They have moles working for them?
zx636r to GEEBEESEE
3 Apr 1622#17
Fox hunting, dog fighting, dancing bears and now pipe laying moles.....will animal cruelty never cease?
Solly92 to GEEBEESEE
3 Apr 16#20
A few years ago I had 3 men spend a day digging up my garden to find then fix a leak in the supply pipe. All for £0 because the local water supply company has a first leak fixed for free policy. Water supply companies have a vested interest in fixing leaks and dripping taps (unless you are on a meter).
whoknew to GEEBEESEE
3 Apr 16#33
whoknew to GEEBEESEE
3 Apr 16#34
well the moral of the story is don't apply until you need something fixing.
Hunkerdown
3 Apr 16#31
Heat
YouDontWantToKnow
3 Apr 161#30
Hot
Although dont expect them to turn up if we have a harsh winter. They are massively understaffed.
ashmac
3 Apr 161#28
can this be used to stop rain watwr falling onto my house
MrHot
3 Apr 16#27
Oddly my area the drainage is handled by the water co up to the building property but water supply is to the land boundary.
Make sure your water co doesn't in fact look after your supply and drainage to the building first. Although 6 quid to cover internals is good on its own.
techsavvy
3 Apr 16#26
Applied for flat and apartment cover
desdan
3 Apr 161#4
timing couldn't be better ...I've a leak in shower which I've just noticed. Got to wait 2weeks before making a claim though ... have to use bath for a fortnight before reporting shower. Not covered in my house insurance ... big excess on it anyway cheers ....
EMtart to desdan
3 Apr 16#5
I think showers may be in the exclusions if I read the policy correctly.
Gollywood to desdan
3 Apr 161#25
Showers aren't covered
maakuji
3 Apr 161#23
I had the homeserve drains engineer out last week for a leak coming under the property. Told me I had to pump the water out before they would repair the problem. Very unusual that a drains engineer cannot do this. And guess who I have to call out to pump the water out? A drains engineer.
They couldn't understand the concept that when you have a water leak, once the water is pumped out it will continue to recollect unless the problem is fixed. But refused to carry out work with water there! There plan was pump it out, cross your fingers that it hasn't recollected by the time a homeserve engineer arrives. (Might as well pay the little extra to the drains engineer pumping the water out to carry out the repair).
Anyway got United Utilities to sort it for me, no problems.
Monkeybumcheeks
3 Apr 164#22
You should have seen the state of my lawn after these chaps had finished !
Good value for £12.00 a year though :stuck_out_tongue:
meerdorf
3 Apr 16#19
I have a leading dishwasher... is this covered?
nawsa
3 Apr 16#18
Thanks OP
MR GUS
3 Apr 16#16
Thanks OP , great deal will read over the T's & C's carefully
Hancock
3 Apr 16#14
Will not offer cover to Maisonette property owners.
When my policy expired last time, I renewed in my partners name and had no problem using the code again
backinstock to maani12
3 Apr 161#11
That's the way to do it.
jop85
3 Apr 165#10
This is amazing, I've called them out three times already. The last time was to replace a broken underground drain in the garden. A whole day's work for two people! 50p... Can't go wrong
Albert_Tatlock
3 Apr 163#8
Just a 'heads up' on info taken from their T's & C's.
Please note this policy is available online to customers purchasing this policy for the first time.
Any incorrect (or incomplete) information may invalidate all or part of your policy. This could result in your policy being made void, any claims rejected and all or part of the policy premiums retained.
Newbold
3 Apr 16#6
You're absolutely right - showers are excluded, and their definition of 'shower' is extremely widely drawn.
markevans31
3 Apr 161#3
Just applied online myself, it does ask if it is the first time you have applied for the offer so you may get refused once the application has been processed
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Opening post
As a homeowner, you are generally responsible for the upkeep and repair of the plumbing and drainage system within your home and for the repair and maintenance of your water supply pipe, from the street boundary up to where it enters your home. In some cases responsibility for this pipe can be shared with neighbouring properties. With such complex systems, if you experienced a problem such as a burst pipe or a blocked drain, it could be expensive to put right. That's why we have teamed up with HomeServe to bring you Plumbing & Drainage Plus.
With Plumbing & Drainage Plus, major emergencies such as burst pipes or blocked drains and minor repairs like dripping taps are all taken care of. In an emergency, there would be no need to search for a plumber, it would take just one call to HomeServe's 24-hour, UK based helpline to arrange assistance from an expert plumber. Plus, there would be no repair bill or excess to pay within the generous claims limit.
This limited offer of £6 in the first year ends on 18 April 2016. Any applications received after this date will be processed at £12 in the first year.
only for severn trent water company customers
- mattyoakley
See post #99 this deal is open to anyone
- andiwall
Top comments
Good value for £12.00 a year though :stuck_out_tongue:
Latest comments (125)
I've been looking at a new policy to cover most common plumbing problems for a while now. This policy is crazy great for what I would need it for. Thanks again!
https://mark.reevoo.com/reevoomark/en-GB/product?sku=plumbing&tab=reviews&trkref=HSU
Really good reviews of HomeServe and their products from 2 independent review sites.
'You're purchasing this policy for the first time.' so I wouldnt think so as it would be invalid if you said yes to this
I'm living in Cheshire and it has accepted me.
Just hope they do if I make a claim!!!
Pitch fibre pipe goes from my manhole (90deg turn) into their manhole (Junction plus 90deg turn into main sewerage)
Cover Definitions
Water supply pipe: the freshwater pipe that connects your property to the mains water supply up to and including the property’s internal stop tap. In England and Wales, this includes the pipe from the junction with the mains services. Therefore this can include any section of the pipe where it is on private land outside your property boundary up to the public highway, but only if you have a legal right of access to the pipe on such private land, and in relation to any section of pipe under the public highway only if you have this extra legal responsibility. In Scotland, your responsibility ends at your property boundary. Permanent reinstatement: repairs required to re-instate (put right) the damage caused by any excavations necessary to access the water supply pipe. This includes the reinstatement of tarmac, concrete, block paving and lawns. What is Covered? You are covered for a leak or blockage in your water supply pipe. An engineer will locate the leak or blockage and repair, replace or unblock the affected section of the water supply pipe. Examples of claims covered Leaking water supply pipe Blocked water supply pipe Leaking internal stop tap Seized internal stop tap Claims limit – Up to £4,000 per claim – No limit to the number of claims Hotel accommodation – If you are completely without water and we are unable to perform a same day repair/replacement, we will reimburse you for hotel costs (room only) up to £500. This is in addition to the claims limit Response – If your incident is an emergency (including internal leaks which cannot be controlled), your claim will be given priority, otherwise an appointment will be made Permanent reinstatement - An exact match to the existing surface cannot be guaranteed and we will only reinstate the area that is damaged. Where we are able to carry out permanent reinstatement work this will be part of the regular claims limit amount. We use engineers with the necessary skills and reputable stockists who stock the materials usually required to reinstate surfaces; however if the permanent reinstatement requires non-standard construction materials and/or methods and skills we will make the ground safe and reimburse you an amount towards your own reinstatement costs within the claims limit. To allow for settlement of the ground following excavations, the permanent reinstatement works may not be carried out immediately. pWhat isn’t Covered? (see also the General Exclusions) a) the external stop valve connection to the water mains supply (because it is the water company’s responsibility); b) where there is no evidence of a blockage, a leak or damage; c) frozen pipes which have not resulted in a leak or permanent blockage; d) any costs of the water lost during a leak; e) costs which exceed your fair share of the cost of any work undertaken by us under the terms of this policy on a water supply pipe outside the boundary of your property where you share legal responsibility for the water supply pipe with any third party(ies). Your fair share will be calculated as the total cost of the work divided by the number of parties (including you) that are responsible for the water supply pipe and benefit from the repair; f) any work required on a water supply pipe outside the boundary of your property where you share legal responsibility for the water supply pipe with any third party(ies) who does not agree to the work being completed by our engineers.
Renewal is auto-renew and it's up to you to cancel, and is done on the card you pay on.
Also water tank inlet in the loft is dripping which can be annoying at night... but can put up with it for a couple more weeks given its been like it for ages.
same deal for united utilities customers
https://www.homeserve.com/insurance/plumbing-and-drainage-plus
When it comes to renewing they e-mail and send a letter, I just called to cancel it.
Check out the comments at:
http://www.complaintsboard.com/complaints/homeserve-wales-powys-c344047.html
http://www.reviewcentre.com/reviews259929.html
http://forums.moneysavingexpert.com/showthread.php?t=1780007
http://www.bbc.co.uk/news/business-26167978
http://www.telegraph.co.uk/finance/property/advice/8874110/Homeserve-cover-not-necessary.html
https://www.fca.org.uk/news/homeserve-fined-30-million-for-widespread-failings
Old deal posted comments: http://www.hotukdeals.com/deals/homeserve-cover-6-for-one-year-2340236
If you "trust" Homeserve then go for it !
It was eventually sorted after half a dozen separate jobs and lots of time taken out from work, and in fairness we made a complaint and once it got high enough it was taken seriously and was resolved to our satisfaction. I'm sure it's not always this bad, and when we had to call them out to fix a faulty tap this was done promptly by a very nice plumber. I'd still recommend this deal as the work was eventually done and it undoubtedly saved us a lot of money.
As for Homeserve "service". My experience was poor.
They are professionals at wriggling out of doing the work/approving the claim.
My issue was simple. I had a leak somewhere. Evidence was quite clear. A pool of water under my house.
Sure they did some initial investigation (its called a "look see" in the industry).
Their complaints department says all the right things as they got a lot of bad press in the past.
What they did was send another guy round for a "second opinion" and that was all they were prepared to do.
He was quite clearly they guy who has the gift of the gab to turn around claims.
His sole remit was to wriggle out of finding my issue. Charming guy, slick as anything.
Ultimately there was no resolution to my issue and no amount of "complaining" would resolve it.
https://partner.homeserve.com/thameswater/plumbing-drainage/plumbing-and-drainage-plus
http://www.hotukdeals.com/deals/plumbing-drainage-cover-6-for-first-year-severn-trent-homeserve-2390088
http://www.hotukdeals.com/deals/plumbing-drainage-cover-with-no-excess-for-only-50p-a-month-for-first-12-months-2167758
So theoretically if you they look back over your records they can can decline to send anybody out if you have had the same deal before.
That's why I never have any unless it's a legal requirement.
If you make a claim on this would you need to highlight this on your home insurance renewal?
ie have you made a claim in the last 5 years?
Could be expensive????
Will it be cancelled?
Would it be worth getting this policy and making a claim?
When our toilet is flushed, water then still continues to fill the bowl (it doesn't shut off) - would this cover the repair & new parts if needed....or just labour? Thanks v much :smiley:
Fnnnarrrrrr
Also..
For an older toilet, the screw connected to the water valve may have to be adjusted to change the water level where the valve shuts off. In a newer toilet, a clip connected to the float around the fill valve will also be connected to a metal rod. By squeezing the clip, the float will slide upward and downward upon the rod to adjust the water control - http://www.doityourself.com
Also..
For an older toilet, the screw connected to the water valve may have to be adjusted to change the water level where the valve shuts off. In a newer toilet, a clip connected to the float around the fill valve will also be connected to a metal rod. By squeezing the clip, the float will slide upward and downward upon the rod to adjust the water controlYour text here
The engineer arrived into my house, didnt even say hello to me and said where is the problem. I guided him to the room with leaky shower and kindly told him to take shoes off and he barged into my room making my carpet dirty.
He then said i cant fix the problem without fully identifying the problem. Clearly from the beginning he just didnt want to fix my leaky shower. He then ran out my house and i said why are you not fixing my problem. He ignored me and dashed into his van. I took pictures of his number plate and he thretened to call the police on me and shouting at me very loud and grinning at me. His name is Sam and his number plate is VK64 KYZ. He was a young lad and he decided to stay outside of my house for an hour. I was very frightened and i called head office to kindly tell him to leave me alone.
never again
going to cancel my homerserve plan today.
Although dont expect them to turn up if we have a harsh winter. They are massively understaffed.
Make sure your water co doesn't in fact look after your supply and drainage to the building first. Although 6 quid to cover internals is good on its own.
They couldn't understand the concept that when you have a water leak, once the water is pumped out it will continue to recollect unless the problem is fixed. But refused to carry out work with water there! There plan was pump it out, cross your fingers that it hasn't recollected by the time a homeserve engineer arrives. (Might as well pay the little extra to the drains engineer pumping the water out to carry out the repair).
Anyway got United Utilities to sort it for me, no problems.
Good value for £12.00 a year though :stuck_out_tongue:
https://www.homeserve.com/insurance/plumbing-and-drainage-cover-for-flats
Please note this policy is available online to customers purchasing this policy for the first time.
Any incorrect (or incomplete) information may invalidate all or part of your policy. This could result in your policy being made void, any claims rejected and all or part of the policy premiums retained.