it just stops me on driving license but I don't have one. anybody ordered this without having a driver license?

Has anyone done this in the last couple of months? How much hassle was it?

They look like they have sorted my account out too, now showing that they owe me £10 or so.

Heed my warning. Myself and my wife took the iPhone 6 refresh deal which we were told was cancelled (Monday) we have today been sent a bill for £600 which is o2s mistake which they've said we have to pay and be refunded 14 days later or it'll show as a missed payment on our credit file. It's not worth the hassle for a cheap phone.

Unlock came through this morning. All sorted now. Just waiting on revised final bill. I better not cancel the direct debit otherwise the first bill will be rejected - Don't want credit rating affected for failing to pay a credit agreement on time.

I'd say cancel the direct debit, too. O2 have a habit of handing out a hefty, surprise bill. While they are quick to rectify the issue, you don't want that hassle.

The unlock for me, if I recall, was within 48 hours.

I'm thinking of purchasing a phone via O2 Refresh and just wanted to check I understand it right. You order it, when it arrives put in a '3' sim card (so it doesn't lock to a network), then phone and cancel the airtime contract and pay off the device ? - Is that it ?

I see there is an option when ordering to pay the device upfront (at the same price) rather than having to phone up and pay it off when cancelling - Is there any benefit either way ?

I will cancel the Direct Direct and contact them tomorrow, no wonder 02 come bottom of the customer satisfaction ratings year after year. Thanks, for the advice it's appreciated.

Came here to post the exact same!

I received a bill yesterday for £200+ AND they had debited my account £14 (airtime) AFTER I had cancelled. I called them up yesterday and they did rectify the situation, but frankly that is not satisfactory enough. They have done this too many times for it to be a "mistake". I've reported it to Ofcom and sent O2 an invoice for £200 for wasting my time and taking money out of my account outside of contract.

They said to cancel the direct debit, so I advise you do that immediately. Call them ASAP.

I ordered one and paid off the phone, cancelled the airtime on the day the phone arrived and requested the unlock code now I've got a bill today for £195.67 even though I didn't make any calls,texts or used any data. Any help would be appreciated.

This is a genuine, brand new, sealed, iPhone 5s. You get all the bells and whistles.

This approach worked for me, and I had an unlocked phone within 24 hours.

do you get genuine apple earphones with packaging. also please let us know if this approach working out.

I did the above got the phone paid for it and cancelled the airtime - just received a email saying that the final bill of £400 odd pounds is due and will be debited in a few days! What do I do I'm starting to panic??

Ordered this deal yesterday. Received phone at 6pm today. By 8pm I had paid £168 for the phone, ordered an unlock code off them and cancelled the airtime. Good deal thank you.

It's free.

Best way I found was to call up and pay the total amount for the phone. Afterwards go to the online chat and ask to cancel the tariff and request unlock.

Great to hear. I appreciate it can feel intimidating to phone them, almost like you're breaking some sort of rule by cancelling and keeping the phone. However, this is what O2 Refresh allows for, it also helps that it's backed up by law with the 14 day cooling off period. It was never in any doubt! :-)

Well popped into shop and young girl was very helpful. Even let me use the store phone so if I had problems she'd talk to them. Pleased to say no problems and awaiting email for latch code to unlock phone which they told me wouldn't arrive until Wednesday due to BH weekend. Shop said any problems just pop in and they'd sort it for me! My daughter will be happy on her birthday!

Nothing like this ever works for me , so imagine my shock when the phone arrived today I phoned o2 immediately and cancelled the contract , paid £168 and thats it , job done .

However !!! it cut me off the phone as I was using the o2 sim and obviously it went dead . So i never got chance to unlock

Over to chat , and explained to them , they said I should have sent a text from the phone first , but as an exception they will unlock it .

Job done , I'm pretty shocked it worked out

Cheers Op daughters well happy with her new phone

Thanks, I'm useless with technology and have no idea how to insert Sim card so going to pop into the o2 store are get them to do it and ring customer services from there. If I get any problem hopefully they can help!

I have received my new phone rang O2 to cancel airtime paid phone off in full but they insist there has to be 30 day cancellation period unless I take this new number and use with Ee. Can anyone advise please

I think you have to use the sim in the phone for it to be registered on their network

Plucking up courage to ring custom er services to pay off phone and cancel airtime and get it unlocked. Anyone know if I have to put o2 Sim card in phone for them to unlock it, or can I leave phone sealed in box. I'd rather not open/break seal as its a present for my daughters birthday.

This better work, I've ordered one and should be delivered tomorrow.

I've just called and they told me I had to give 30 days notice too. I then went straight on chat and turns out if you ask them to move you to a pay & go sim instead you don't have to give notice and they'll cancel your airtime in a couple of days time to give the SIM card time to arrive. Maybe not quite as straight forward as it has been for other people but i'll receive a final bill within 14 days and will only be charged for 4 days of the airtime. I really was not in the mood to argue with the person on the phone so this for me is a good alternative.

That's the deal I had

Is this still valid? If I choose the 500mb plan with no upfront cost the details shows:

Duration of credit agreement 24 months
Upfront cost £0.00
Monthly device payment £7.00
Total Credit amount £168.00
Total amount payable for device £168.00
Interest rate (fixed) 0%
Representative APR 0%
Device cash price £249.99

Yes you're right. I just worked it out. I called O2 and they agreed to send out a wall plug. I'm thinking whther it's worth £24 plus the hassle for box and headphones

Are you sure you didn't get the similar deal posted here: http://www.hotukdeals.com/deals/iphone-5s-16gb-refurb-144-o2-refresh-2428742, as that one is for a refurb and is £144. Would match up with what you're saying.

How bad is my luck?
Only good thing is I'm paying £6 a month for mine so works out £144 for the handset

I got a sealed phone here. Arrived on Monday but it's still locked to o2. Been given the complete runaround by staff, all telling me a different thing on what I have to do to unlock. Has escalated to a manager now to resolve. Really Really fed up. Five calls to o2 and still not resolved.

I didn't. I ordered one also for my sister and she got the same as me. O2 box with only USB cable

I ordered the grey as that was the only one available. Which colour did u order?

I received mine in a sealed, official iPhone 5s box with all the accessories. You should have received a brand new phone, not a refurb.

I recieved mine today but in the usual O2 box and a USB cable and sim tray pin. Not even a wall socket plug! Did anyone recieve it all sealed with accessories like OP mentioned?

Thanks.

Thanks for all the advice....just called and they will credit the account so there's no balance to pay. Though advised to call in a couple of days to confirm it's happened. Now have a happy boy with a new phone on a capped contract Tesco so happy mum too! Thank you!!

I received the phone yesterday, phoned up 202 immediately using the iPhone with the O2 sim. Within 7 minutes my airtime contract was cancelled and the phone paid off.

However, my phone hadn't "latched" to O2 (no device details in My O2,). My first attempt to unlock failed, and was told to wait 24-48 hours. 24 hours later (today) I popped in to the live chat, and was assured my phone had "latched" and would be unlocked within 72 hours. Just 2 hours later, I received an e-mail saying it had been fully unlocked; and it had been! Success!

Aside, I was charge 3 days airtime which came to £1.50, I couldn't be bothered to argue with that sum of money and let it be.

When you get the phone, make a call, send a few texts and use a small amount of data. Leave the phone on.
Wait 24 hours.
Call O2 and cancel the airtime, and pay off the device plan in full. (You can do this immediately, but it seems you get charged 2/3 days airtime regardless. Remember you have 14 days cooling off.)
Pop into live chat, or check your devices to unlock under your account, and request an unlock.
Unlocking can take 72 hours, but took me just 2 hours upon successful request.

Ordered phone on Sunday requesting delivery today. It arrived at 14:00 and I called O2 who took payment of £168 plus I asked for airtime to be cancelled " No Problem" and when asked why I was doing this I told her that I had ordered following seeing this offer and was a GiffGaff user just wanting new phone, she said "Thank You". So simple! Thank you to the OP.

This happened to me twice and also too a couple of people I know.. They must do it deliberately and hope people don't notice or can't be bothered with the hassle of trying to get a refund.

I have just received my 5S which I ordered on the 25th April, I didn't insert the O2 SIM that came with it, I rang O2 C/S to cancel the airtime and pay off the device and get the unlock code request. But the lady said I would get charged as least 2 days line rental, is this correct? Any help would be greatly received.

​Is it best cancelling the airtime the same day or waiting a few days and how do u go about getting it unlocked. Do I have to put the sim in or not and how long should I wait before asking for it to be unlocked . Sorry if I sound thick I've never done this before.

Hi, is this deal still valid? I can't see an option to buy on O2 refresh. Thanks

Generally, no. They provide this "Refresh" service and have to accept this is what can and will happen. I've had it once before (must be a couple years back, now) where the guy on the end of the phone just wouldn't let it go, so I reported it to his supervisor. Sometimes you do need to be strong, because they're salepeople and it's their job to hard sell, particularly if you're leaving them.

I'm expecting delivery of my 5s today, so will let you know how the cancelling goes.

hi I've ordered mine today. When cancelling the airtime are they funny with you or is it straight forward. can the phone be unlocked when it shows up on your O2 account?

what a sad day :disappointed: I tried this morning when asked for card through online it said I would have to give 225£ deposit which I will be refund after 3 months.. such a sad day as I was really hoping to get this phone ! oh well has anyone seen the Sony ex z3 compact on Vodafone website ? if anyone has that would they recommend it

I just cancelled mine now without any problems.

Paid the 168 for the phone and they're charging me 3 days of airtime. Other than asking if I did it to get a phone for cheap and then trying to convince me to go for another plan instead, there was no issue.

I haven't been able to unlock mine yet because it doesn't show up on my o2 account online.

Just waiting for mine to be unlocked. I tried the three Sim method but didn't unlock it for me. Thought it would only take a couple of hours... Six hrs later, still locked

Thanks OP and others for their advice. Called and they will credit the £280 to my account so no balance to pay....though they did advise to check on Thursday just to make sure that it all went through. Many thanks!!

Thankyou OP for posting this, have been looking for a good iphone 5s and just recieved mine today :smiley:

your in the 14 day cooling off period, they can only charge you for the airtime you have used, eg 1 day if cancelled the same day you receive the phone, try online chat.

Hi, I have just called to cancel the air time and they are trying to Bill me for cancellation. They said it would be £168 but because I am keeping the phone I would have to pay a cancellation charge on top which she said would be another £250 as the contract is for the phone and airtime. I said I would get back to them about it. Please help.

Hi,
So I guess if you want to pay the phone monthly, it would not be possible to cancel the 24 month contract, right ?

Thanks

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=21629

"With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balance of your Phone Plan."

Maybe that will help some people.

They often do this, I'm in the same position as you. Live chat have assured me that they will sort it, but I am not at all convinced. I will call them tomorrow and try and get through to the uk call centre as they seem to know what is going on.

I've had this before with a previous deal, got it sorted eventually, but it did take a few calls...

​did u mention to (CANCEL airtime) I suggest u go through live chat and ask about this refresh deal when the o2 customer service explains u the whole thing then simply pay the device plan which is ( 7x24 168£ ) and cancel airtime which depends e.g how many days did u use the sim for that's it done.. are u sure u clicked on 5s refresh deal not pay as you go ?

Purchased phone, paid off device, cancelled airtime yesterday then got a bill for £280 today to pay for 2 years airtime! Has this happened to anyone else? Any advice?

Purchased phone, paid off device, cancelled airtime yesterday then got a bill for £280 today to pay for 2 years airtime! Has this happened to anyone else? Any advice?

your in the 14 day cooling off period, so you don't need 30 days notice, they can't charge you, call back I tell them. they can charge for pro rota airtime from receiving the phone to cancelling, usually 1 days airtime if you cancel the day you receive the phone. hope this helps

Just called o2 to pay the handset off and cancel the contract. Upon confirming any additional costs they said I would have to give 30 days notice (thus being billed once month line rental) and the pro rata between receiving the handset and calling today. Is this correct or have a made a mistake? TIA

​lmfaooo

You're an actual sheep? But how did you manage to get online? Impressive stuff!

£168

is this £168 or £178??

Total Credit amount £168.00

Device cash price £178.00

Having 16GB won't affect your cloud storage, it isn't much but as long as you only need it for light use it should be enough

I'm no iPhone fan but this is a good price for one. Heat added.

I sheep Bahhh bahhhh

Just ordered as I am an android convert but my mates are moaning that I dont have imessage. I guess this us a cheaper way of getting it... I hope it is easy to cancel the airtime contract

Do you have to pay the phone in full or can you cancel the airtiime and pay the £7 a month?

Thanks

I see the £7 option when it goes to order summary, but all the payg options have a monthly charge and if you try and cancel it once it turns up then o2 will just charge you the total for the monthly fee over the 24months. How EXACTLY does this work? Either it's not clear enough or its expired.

is this better than the latest moto g?

I like this idea might invest in iapple for wifey

Lovely little phone for the general user, power users will want the SE model, amazing price though considering.

Never get 16gb. Unless you want notifications from Apple that you need Cloud storage every two seconds despite having sufficient memory.

As anyone got the moto g 3 gen. Is it better then iPhone.

Well this is baffling

Can't see a tariff for 7

Expire this I think it's finished

if its locked to O2 will it accept s giff gaff si&m?

If I am an existing o2 customer and eligible for an upgrade , can I take this route to order the phone as an upgrade and cancel the contract before 14 days and pay for the cost of the device ?

At the risk of submitting the dumbest question of the year... here goes...

If I cancel airtime, what is the call cost? i.e. is it some expensive rate per minute.. It's just that I haven't bought a phone for ages (work supplies) and this is for the boss. :smiley:

any idea when they changed it to this price

The number to cancel was a STD call (can't remember if it was an 03 or a 07 number) I was in a queue for about 15mins before it was answered.

it's show £259.99 upfront. can any one suggest. How to get the shown price £168

For me, I'd rather pay the extra £ for the extra GB of Ram of the SE. (If I was an iOS person.)

Do I need to have previous O2 connection to get this deal?

Do I need to have previous O2 connection to get this deal?

Sorry, see it now...

£178 now?

the "refurbed" pay as you go ones are £153 and are brand new, not activate and full Apple warranty at the moment, put in a 3 sim first and it doesn't lock only difference is the box but no hassle unlocking it.

The SE thread if anyone needs it, I think though that the unlocking issue is only on the SEs

http://www.hotukdeals.com/deals/apple-iphone-se-16gb-for-289-99-64gb-for-379-99-o2-2428074?page=41#post-comment

it says £259.99 upfront

They won't unlock it, read up on the SE fiasco

They unlocked my SE for free use the same sim card as the contract then log in to your online account, there you will see unlock my phone and send the request from your account there. wait 1 day and they send you a mail and text with the unlocking message. (You have to wait for the phone imei to show up on your online account, it take a few hours also make a five minute call from another phone to that number)

I got one of these a few weeks ago, as soon as I got the phone I cancelled the airtime contract and paid the device cost, the next day I got them to unlock the phone which they did. This is the cheapest way to get a new 5s. Hot

How does it work? I can't see it on website

100% will unlock it for free