How do you expect them to repair it if you don't 'physically' send it to them??? Long distance faith healing?

Was cheaper than this on ebay without the hassle

Was cheaper than this on ebay without the hassle

How much does canceling airtime cost? Do you have to pay a month?

I ordered earlier today. But got no confirmation email. How long is it before you get confirmation email?

I can't see that tariff

Found it - hot

don't get it. 3Gb tariff is 27.50 per month so where is the 6.00 per month?

Do these come with warranty ?

Oos

Silver and space grey still in stock.

The tariff says its £27.50 but it's broken into two contracts. One for £6 and the other £21.50. Ring o2 when it comes and pay off full 24 X £6. DONT put the sim in your device. Then ask to get it unlocked for free. Then cancel the airtime contract with no charge. Simple!

Be wary of any warranty with o2 that's not with Apple directly. Usually these refurb iPhones from o2 have a few months Apple warranty left if your lucky. Had to get my iPhone 5 replaced under warranty with o2 and was nothing but hassle. You have to physically send your device away and wait a week without ano phone while they fix it. Sent mine twice and they sent it back each time saying it's fixed when it wasn't. Eventually They sent me another refurb which had screen issues but this one had time left on its Apple warranty so Apple replaced the whole unit no questions asked there and then. o2 don't use Apple for repairs but dodgy third party companies that aren't authorised by Apple - look on o2 forums.

How do you expect them to repair it if you don't 'physically' send it to them??? Long distance faith healing?

Why go for a £27.50 tariff when the lesser £17 tarrifs and above offer the same amount for device ie £6 ?

Comment .

I thought the point jimbob was making is a heads up that the warranty on this apple phone is not like the apple warranty. With the apple warranty it involves having your phone swapped there and then at the shop. With the warranty on this apple phone deal you have to send it away to a third party that tries to fix things on behalf of O2. They might fix it the same day they receive it and post it back to you within a few days, or they might not be able to look at it for a long time, all the while you may be without a mobile phone.

Oh you do get spoilt with an apple warranty they way they carry it out but then again check out how much they charge for a smart phone

​I got two of these this way, before Christmas and when they were signed in to apple account, they both still had full apple warranty on them from that date. I think most of these refurbs will be that way but o2 can't guarantee this so they sell them stating the o2 warranty.

Second hand over priced if it says Apple

​extra £20 to unlock it on payg.

This is not a great deal... £144 with hassle included and Refurb!

I've gone for 3 maybe 4 deals via o2 refresh and didn't mind the extra effort as there was a decent saving not found elsewhere. But imo is not worth it.

Can't see it!

Ordered so when I get the phone pay off handset in full cancel airtime and ask for unlock

Will they unlock the phone as I haven't activated the sim and had the contract for 6 months or more

​https://www.o2.co.uk/shop/phones/apple/iphone-5s-refurb/#contractType=payasyougo
you'll need to change the colour as this is for gold and it's oos

Showing £153.99 now, where am I going wrong?

out of stock on all of them

On the o2 live chat, I was told you would have to pay first month airtime regardless if you buy the phone and cancel

Waiting for mine n missus to turn up toms :wink:

Mine is arriving this morning. Could anyone tell me what I should do step by step? Thanks

Any reason why you have to order with the 3GB monthly tariff as from the 300mb tariff upwards there is no upfront cost.

Just spoke to O2 on live chat and was advised that if you pay off the phone plan and cancel the airtime within 14 days then you won't be charged for the first month. They also advised that if you buy it on pay monthly then you can unlock the phone anytime free of charge, if you buy it outright then you need to pay £15.00 to unlock the phone

I'm waiting for ours to turn up today too :smiley:
Between 11.30-12.30 :smiley: then the fun begins with o2 :smiley:

Yeah 300mb is same price for iPhone 5s. I think OP did not check that.

just received mine, its immaculate, got 1 years warranty at apple too, just checked serial No.

Surprisingly my 3 sim works

I'll start the paying off device, unlocking and cancelling airtime process now, wish me luck :smiley:

I just called to do mine.

The 1st advisor that I spoke to didn't have a clue and said I couldn't do what I was asking.

I said that it could be done and advised her to check with a supervisor which she did & was given the correct information.

She then transferred me to retentions who knew exactly what they were doing and it was done without fuss.

My advice is not to go into the details with the initial advisor but ask to be transferred to retentions to cancel your account - once there explain what you want to do.

If you choose to pay the device cost up front can you still cancel the contract with nothing more to pay?

Handset received at 12.15pm today. 15 minutes later I have the device plan (£144) paid off and the tariff cancelled. Really straight forward. As Tomb said, just go through to retentions team.

iPhone is like new, not a mark on it.

I just got one of these and they are refurbished by Apple with full outer shell replacement, and full 12 months warranty, they are really a new phone, but it comes without earphones or charger plug.
Apple refurb all there own products and sell on there refurb site, but not the phones, they pass them to the phone dealers, well a few of them anyway, and O2 are one of them, it is third Apple refurb product I have had including two iPhones and an iPad Air, it is a no brainer with a brand new outer shell and battery, can't go wrong.
You can also buy these from o2 for £153 outright, I have a contract for £17 a month, £11 for the airtime and £6 for the phone.....

Yeah, just the phone and the charger lead. No plug or earphones but for £144 I'm happy with what I got.

Generic box

Can anyone confirm if they are definitely locked to 02, thinking of getting 1 on payg but I want to use on EE.

Activate with a 3 sim, no unlock needed.


You are now locked to o2 provided sims having activated with a o2 sim.

Does this work - im on the phone to o2 now - fingers crossed - see what they say I wanna cancel and keep handset.

activate with a 3 sim and the phone is still unlocked. amazing i never new this..

Well you do now :smiley: information is education :wink:

I'm glad it helped, I thought most people would have already known

Ok, mine arrived yesterday. Absolutely pristine. And checked on Apple site and it has a full 1 year Apple warranty and 90 day call support.

Pretty straightforward to pay off. Unlock and then cancel airtime tariff.

I just googled "Check iPhone warranty" and hit the first link. You do it on the official apple website and just put the serial number in.

Google is your friend, try searching for "iphone warranty check". :smirk:

Got my 2 iPhones yesterday- called up £144 please-phones are mine-cancelled air time (lady said I will get a bill for £1 or something like that -who cares - I have 2 spanking, unmarked 1 year warranty with Apple. Great deal- great post.

I used a similar offer last year and the phone was great, the o2 people were idiots. I got charged twice for buying the phone, then they said I did not cancel, then they accepted the cancel, but from the wrong date, then they charged me again for airtime, then they cut me off accidently (it took 48 hours to get that sorted) then I got someone reasonable who told me to cancel my DD as I was going to be hit again big time. It took over 6 months to clear up this mess and I am convinced that o2 have become the new 3 when it comes to customer service.

Not once did they apologise.

The offer is good, but if it goes wrong the company are truly awful. I know from previous threads my situation is not a one-off.

If you choose to pay the device cost up front can you still cancel the contract with nothing more to pay? Not sure which terrific to choose otherwise - please help!

have anyone bought this phone from o2 could they please let me know without installing any apps on iOS 9.3 or whichever one is the newest one.. how much storage is left ? a mate of mine said to avoid 16gb as it takes loads of space for the iOS is that true ?

could anyone please tell how much storage is left after iOS been installed ?

iPhone storage is around 12.4GB I think.

​right, cheers :laughing:

​​If you choose to pay the device cost up front can you still cancel the contract with nothing more to pay? Not sure which tarrif to choose otherwise - please help!

I cancelled the airtime paid upfront for the phone and was told to u lock via the website. The request to unlock keeps getting rejected as they are saying that the phone hasn't been used with the o2 number but I did t activate the sim as I didn't want to get charged for airtime.

Anyway around this or do o2 phones still come unlocked.

So i've ordered and received the PAYG iPhone 5s. Can I now just put in my existing EE contract sim card and it'll work, or do I need to put in a 3 sim card to somehow unlock the phone?

Thank you.

If I want to use O2 I don't need to unlock it right?

unless you are on contract o2 charge 15£ to unlock payg but u could try 3 sim as apple don't get locked to them

Is this still available?

Can't seem to find a cheap enough tariff to make it £144

Found it, am I not liable for the first month airtime @ £21.50?

Try a different sim in it. It may already be unlocked. Otherwise it may be that you didn't activate the sim they sent by making a few calls/texts from it.

FWIW I had similar unlatching rejections but I think it's because it's already unlocked. My Vodafone sim works just fine.

HOT

Just ordered - Space Grey still in stock

ordered on cheapest no upfront cost tariff - 300mb data @ £17/month

Delivery on Monday to local store so will see how it goes !

EliTom

Just received an email to say that my bill is ready and I will be charged £266.24! Contacted O2 via live chat who advised that this was a mistake and they will remove the charge from my account.

Worth cancelling the direct debit from your bank account just in case!

OK so my situation is not so bad .... but

got phone yesterday sim card no used - was in O2 box and looks to be new

checked Apple for the warranty - shows on Apple website but just says .... We are unable to display coverage details because your iPhone has not been activated. ..... I will activate the phone with a Three sim when I get home to UK tomorrow

had an online live chat with O2 and cancelled the airtime and converted to PAYG so all documented there - new PAYG order confirmed and shows on myO2

called O2 to pay off the device costs and that was no trouble - got a receipt via email and MyO2 now shows
Device Plan - Your Device Plan has been settled.

However the iPhone no longer shows on my account so the unlocking link does not work

used the online form to et the unlock code and got this reply from O2 ...

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

The IMEI - xxxxxxxxxxxxxxx has not been used on our network, so it will
not be possible to unlatch it. !!!!

Now from previous posts the advice was not to activate the O2 sim

Is it sure that if I first activate the iPhone 5S with a Three sim it will remain unlocked?

This is not super critical because the phone si for my Dad and he is on giffGaff so should work even if locked to O2 - but would like to move him to Life Mobile soon ...

any thoughts on the unlock situation?

EliTom

Looks like this has expired now - gone from the O2 website

anyway my phone must be a new Apple refurb - did not lock to first sim inserted - used an O2 PAYG sim as the supplied contract sim has been deactivated already ...... phoen activated fine and shows full 12 month warranty on Aplle website - but then tested phone with an EE and a Three sim - both work - so these are not locked at all :smiley:

thanks OP - Father is happy to be getting a cheap upgrade :smiley:

EliTom