I'd have to go on their site to have a look for you, wait a second isn't that something you can do yourself.

O2 Refresh is different to all other networks phone plan. Phone Plan + Airtime Plan = O2 Refresh. You can simply payoff the phone plan and cancel the Airtime plan without any penalty. I have 2 iPhone 5s - brand new bought previous months and cancellation is so easy - took ~10 mins for both.

Just been charged £575.00 via direct debit!! even after terminating.

Currently on my 4th 5s handset which will get returned tonight. Its only been 5days since taking out a refresh Contract. The loud speaker doesn't work. Person on the other end cant hear anything. Just sick of it now.

I think I am right in saying it's only £273.99 if you choose 'Pay for your device in full'. If you ring them up and pay it off then it should be £89.99 up front plus £6 per month which adds up to £233.99

hi I just looked at this deal and it is £233.99 on the 20gb plan however there is an upfront cost of £89.99 which makes the total £273.99?.....please correct me if I am looking at the wrong deal.

You can get a Grade B for £233.99 on the 20GB deal here. Might be worth a punt.

NO, it is NOT
same £261.99
Try to look again

now it costs 314

Bizarre. After paying off the refurb 6 I decided to buy a new 5s for my wife on the same deal. Went through all the same order process, no upfront payment though. Did click & collect and picked up brand new phone yesterday and called them today to pay off device plan and cancel airtime contract. They have no record of the phone number being mine! I'm not the account holder as far as they're concerned and they have nothing set up for that phone number. On checking, there is no new "pay monthly" phone on my account either. Neither is there a direct debit set up on my bank account like there was for the 6. I'm just going to sit on my hands and see what happens. If they don't pursue this, looks like I may have just picked up an entirely free Iphone 5s. I'm not even using the sim they gave me, I already have a different giffgaff sim for the phone which works just fine. Double bargain :-)

Why expired? The link the the op has linked to has changed but as far as I can see the deal is the same.

New link: Your text here

Same!

Does anyone know if it wouldn't be better to get a Brand new, sealed one of Ebay, HotUKDeals private seller? Would I have full apple warranty if the phone hasn't been opened and registered, or does it start as soon as the private seller received it/purchased it?

Thanks!

That article is about ending your contract. It mentions nothing about handset unlocking.

as long as its on refresh
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=21629

Thanks for the help my friend!

Using the Battery Health app. Use ibackupbot PC software if you don't want to pay for the app. Not sure about others.

2) because after activation, O2 wait for Apple to update them so the device will show in your My O2 account (create one if you haven't after received the phone &sim). Try 3 SIM first btw.

4) yes, all in under 5 minutes. I used my Vodafone to call O2 CS. Options 2-1-(O2 Number)-2-4 to speak to retention. They took payment over the phone (Debit card ONLY), them forwarded me to normal CS to proceed cancellation.

To ensure the final bill 0, even they confirmed over the phone, I use their Chat and get copy of the transcript having their confirmation.

Mine battery cycle count 0 :-)

I also wonder what the battery life on these refurb devices is like? If not, it might be worth getting a brand new as @Selassie suggested

So, you're certain this way is problem-free and robust. To recap:

1) receive the phone
2) insert O2 SIM and wait a few hours. Is it necessary to wait?
3) create O2 account, log in in MyO2 and click Unlock Device
4) Call O2 straight away. Do you just ask to pay off the phone and cancel the air time?

Thanks!

Brand new IPhone 6 now £381.99. £69.99 upfront plus 13×£24 (£312.00). O2 Refresh

You guys can also request to unlock it online providing that you inserted the O2 come with your order and wait couple hours. Then login your My O2, scroll down and click Unlock the Device. Mine has been done in 24hrs.

Then call to pay off the plan over the phone (Debit card only) and cancel the Airtime - no other bill to pay at all i.e. final bill = 0

Picked mine up yesterday. When I spoke to them they said I may be charged for the 2 days between taking out the contract and cancelling it yesterday. Didn't use the provided sim at all, paid off the £192 outstanding and cancelled the £30 per month airtime contract. When they asked me why, I told them I already had a GiffGaff sim I was putting in there.

Phone looks brand new, no marks at all. Thanks OP!

O2 12 mths warranty or Apple whichever is longer

No. Just the limited warranty I described above.

Can anyone confirm if there is any apple warranty with these phones? Can I walk into an Apple Store and get full support for the product?

Thanks!

It does have a 1 year full warranty provided from O2, though?

It wasn't in stock this morning when i checked, back again though

Thanks for posting this, I've just bought one now

Can't see this in stock anymore :disappointed:

Nope they were all out of stock back now though, still haven't bought one yet though :disappointed:

Gutted it's gone. I hope it comes back..

1. Has anyone successfully tried the 3sim trick with iphone6 refurb from o2?
2.Also, do i need to wait for unlock code to come through (72hrs) before cancelling airtime contract?
3.Do they ask for a reason to cancel airtime contract?
4.Is there anything I can do to help ensure they cancel the contract properly (and i dont have debt management chasing me months down the line)?

Any guidance from seasoned o2 refreshers helpful!

did you check if there was any apple warranty on the phone left, the 5s are brand new just wondering about the 6 :smiley:

https://checkcoverage.apple.com/gb/en/

What is the condition of the phone? Can you confirm that these phones are Brand New as someone mentioned?

Thanks!

Just to advise that I ordered mine yesterday (Sunday), it arrive this afternoon (Monday), and I've canceled my airtime contract already, paid up my device plan, and put in the request to unlock the phone. To close things off ASAP without any airtime cost, my number was converted to PAYG. IT WORKED!! Thanks for posting!

Shouldn't have to pay to unlock as it's free since the iPhone is on contract. See Unlocking an O2 iPhone and using it on a different network

Hi yes that was what O2 told me. I have paid off the phone now and cancelled the airtime anyway. I will try the three sim but if I do have a problem I don't mind paying £15.00 Thanks op

rubbish

I was just told I need to use the sim first before unlocking is this correct

Thanks

Only new iPhone - I believe. Since the Refurb ones of O2 are sourced from Apple because it's cost effective for them to do so (just my opinion - no source to back up), they are set to lock to the first ever SIM inserted to activate i.e. connect to Apple server for activation. The iPhone 5s Refurb, I got is completely brand new and Apple warranty only begun after activation with option to purchase Applecare.

That would work if O2's stock were EMEA locked. But they aren't. They're O2 locked.

Thanks OP. Have done this for my daughter. So can you just clarify the steps I need to take to minimise cost. I don't intend using the sim card I used for O2 refresh (I use GiffGaff with the family) and I don't want to use the sim card that O2 will provide. Can I immediately cancel the airtime plan? If so, can I then pay them the full 24 x £8 and be done with it? I am a bit confused about the bit to do with activating the sim and making a call as I don't want to use it and don't need it unlocking as giffgaff works with O2 anyway.

Might be an idea to read up on the consumer credit act before writing something like that, you can take out credit anywhere and pay it off whenever you like, there could be an additional fee but in this case there isn't and as long as you pay it off there can be no adverse affects unless they don't close the debt correctly but then that could happen with any company and is why you should check your credit files every so often.

If they have left missed payment marks on your credit report email [email protected] and explain the situation. Be warned it takes them about a month to reply.

Ah, yes I did cancel the direct debit. In the early days O2 weren't running these refresh deals appropriately and were taking the whole contract cost about a month after termination which was a ball ache to get back. I think advice on here at the time was to cancel the direct debit to stop this happening. All seems plausible now, thanks.

You didn't happen to cancel the direct debit did you? I did something similar on one of mine. After I had cancelled o2 tried to collect £500 odd from me by mistake, but because I had cancelled the direct debit they couldn't and also they never sent me any bill so I never knew that I had any money outstanding even if it was an error. Once I got the debt collection letter was the first time I even knew that o2 were looking to get money from me. In the end I had to email the team in o2 that deals with their credit stuff and get them to remove the missed payment flags on my credit report.

Nonsense, your not exploiting a loophole. O2 have themselves designed the offer in this way and advertise the ability to cancel at any time as an advantage. If this wasn't somehow in their favour I think they would be shutting down this 'exploit' pretty sharpish. I mean variations of this deal have only existed for over 3 years.

Credit hit? That's funny seeing as the last 4 iPhones I've bought in this way since 2013 haven't made any difference whatsoever.

Clearly o2 are selling these at cost or slightly below cost to a) shift refurb stock before the iPhone 7 is released and b) hope people stay on with their contract and don't cancel. This is what's known as a win win. You get a cheaper phone than normal, o2 get rid of stock that will be discontinued in a few months. You really think a corporation would even for a minute tolerate this happening for so long if they never achieved some benefit from it?

I think it's best to sign up free monthly credit check from Noddle &Clear Score to monitor your file. There must be something gone wrong along the way for yours. Mine went fine.

Sorry for the delay in replying. Yes paid in full, one of them I decided to keep the contract for about 7 months and then pay of in full and they still came chasing. Both times once I'd told them over the phone that it was a refresh contract they went away to investigate but I still got further letters. Ridiculous.

EDIT - and thank you for the 'noddle' reference I have just been on to get an updated version of my credit file, I had never previously heard of them.

Because this 'deal' involves taking out a contract and cancelling one element of it after agreeing to pay the full fee. Phone companies don't like people exploiting these loopholes, duh! It will definitely take a credit hit.

Only source is what's been said on here many times,


Not sure if you are agreeing with what I said, sadly they seem to be clamping down or delaying the SE as you mentioned and is mentioned a lot on the SE thread.

That's strange. Did you pay off the phone plan i.e. its whole 24 mths at time of your cancellation + unlock request? I use Clear Score and Noddle to monitor my credit file and the 2 5s were shown as settled/fulfilled. In fact, I have applied for Amex recently and got accepted as well.

FYI..this will leave hard footprint on your credit file.

Thanks

Pay Monthly and Pay & Go Customers
If you're a Pay Monthly customer, you can ask for your handset to be unlocked at any time, for free. This policy may vary depending on your handset.
http://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

Live chat said this to me...in relation to an iphone 5s.

Yes there is a charge for unlocking and the charge is £15. O2 Guru-Sumit • 1:22 PM
Non-iphones take 7 days to unlock and iphones take 72 hours. O2 Guru-Sumit • 1:22 PM
Ok and how is that to be paid, I read online that come people have it carried out for free • 1:22 PM
No you have to maintain £15 in your sim card and it will deduct automatically.

No, I did not. Thank you, can see now.

It's coming up at 13 per month for device with no upfront cost for all the tariffs. Looks like o2 changed the price

O2 unlock phones for free regardless of if they're new/just released or not when the customer fully pays off the phone (the upfront + handset monthly part of the contract). Many people including myself on that SE deal thread have paid off the phone but haven't received the free unlock

Do you have a source for either of these claims?

They clamped down on the SE as most companies don't unlock just released phones, there are other threads on here about them doing it with no issues since they stopped the SE ones.

It seems like O2 clamped down on unlocks due to the increased number of requests, like they clocked on to that deal on HUKD

Correcto. Having a credit account on your credit file, that shows no missed payments, is very good for your credit history.

I'm confused it says £8 a month for phone but air time plan £25, then at the bottom it say £33 a month £79 upfront ?

Why wreck your credit history for an iSheep? Baffling.

Why not it does on ever their deal out there on refresh, the SE though is a brand new phone and at first there were no issues at all on that.

I really don't understand the credit check fail. I have paid my morgage off, I pay my credit card bill in full every month and have never defaulted any payment to anyone EVER.
Baffling

Most networks do not unlock new iPhones within 6-12 months, iPhone 6 is 2 years old, so should not be a problem at all : )

I'm sure the unlock for this will go much more smoothly compared to the recent iPhone SE deal on here.

Thank you.. I've just failed the credit check. The first time EVER!!!!!

Thinking of getting my son this. Is it just a case of receiving the phone, calling o2 to cancel the airtime plan then keep paying the £8 per month ? Or do you pay the £8 per month in one go with the £69.99 and ask for an unlock code?
Thanks in advance

O2 refurbs arrive in o2 boxes not the original Apple box and I believe without headphones (possibly without the charger now too, not bought recently).

Anyway thanks for posting deal I was waiting for iPhone 6 deal sooooo long since I got my iPhone 5 refresh deal 3 years ago, happy to upgrade to 6
http://www.hotukdeals.com/deals/apple-iphone-5-16gb-refurbished-257-00-less-o2-1609808?p=18594590

What's their best 64gb deal?

Only the iPhone and official USB cable. They come in generic mobile phone box. However, since it's purchased from official channel, O2 provided me with receipts and matching IMEIs - which are very useful for my mobile insurance with Nationwide current account as they confirmed to me they accept the O2 paper.

Hi, does it come in original iPhone box with matching IMEI number & with original iPhone accessories or O2 refurb send these other brown boxes?

Ok sorry didn't realise

Thought so, thanks for looking

I looked through a few of the tariffs but couldn't really see any value, thought I'd ask in case one of the other members spotted a deal.

It depends on where you bought the refurb iPhones from.

I believe only mobile networks and large retailers are able to offer 12 months warranty. For O2 Refresh and my recent 2 iPhone 5s Refurb (actual New but being sold as such to make way for the SE), the warranty 5s is provided by Apple and the clock started counting as soon as I activated them.

Their 64GB deals don't look that great anyway, £20/month phone plan

Interesting that it comes with a 12 month warranty - my 2013 refurb iphone came with 3 months' warranty. Not sure if there's been a law change or maybe these are Apple refurbs rather than o2.

I'm not sure you can cancel and keep the phone. You can pay it off early however