About 1 better.

After having paid off my balance and cancelling my contract, I have now received an email from 02 stating: "Your bill for 03/04/16 comes to £360.19"

Called up and they said they will send a note to back office to cancel the bill but can take 3 working days.

Was getting an unmarked refurbished handset with 12 months warranty from a shop but went for this hoping no issues.

After having paid off my balance and cancelling my contract, I have now received an email from 02 stating: "Your bill for 03/04/16 comes to £360.19"

Called up and they said they will send a note to back office to cancel the bill but can take 3 working days.

Was getting an unmarked refurbished handset with 12 months warranty from a shop but went for this hoping no issues.

there must be better phones out there BRAND NEW for this price??

Thanks guys, I followed the steps but they needed to confirm that the phone was associated with the contract so had to activate the Sim. called back after 24hrs and payed for the Handset £120 + arranged for it to be unlocked. Called again (opt. 4) to cancel the contract - make sure you tell them that you have purchased the Handset. The refresh contract will be canceled in 7 days time will be confirmed via email (normal its a 30 day notice period). The Deal is still on the website.

​my P8 for 150 seems to do the job

OK, I received the handset today, went onto webchat and requested unlock code.
Was advised it will come through in 7 days time!
Phoned 03448 090 202 and asked to pay off my devise plan (£120). Received email confirmation.
Made separate call to say I wanted to cancel my Refresh call plan. Was only asked questions as they could see that I had just called before and so was confusing why the call plan was not cancelled at the same time as paying off the devise plan. After clarification, the call plan was cancelled. No notification received yet. Was told that the sim will stop working in a couple of hours (I have not activated anyway). Was advised that I will receive final bill after 14 days and will be charged pro-rata for usage. I assume that will be £0 as not even activated and cancelled on same day as received.

As said, handset look mint.... However, on enquiry I have been advised it is nearly 2 years old.

In mint condition by the looks of it.

I also got one a while ago. Mint condition but had a problem with the camera. got it sent away for repair and it came back with a flickering screen. sent it away again and its been fine ever since, touch wood.

no longer available at that price

I'm using a refurb s5 from O2 and it's grand now. Had to return for a repair after a month as the sound went. My brother in law got 2 and both had to be returned due to the same problem. Very hit and miss.

Pay off the balance then cancel. I did it in two calls, just for clarity, to avoid that bit of unnecessary discussion.

So I just ordered a handset as per guidance. Delivery has been rescheduled for Thu instead of Wed. So do I have to wait for the delivery before initiating the cancellation process?

Once delivered, I:
1. Use web chat (is there a form?) to unlock handset FOC
2. Make one call (number) to cancel the contract and pay off the balance.
I understand that there is no need to activate the sim?
Who covers the 12 month warranty onwards?

Its a shame this is an incredible spec handset in such a cheap feeling handset. My old S5 did absolutely everything I threw at it, but always felt budget in the hand.

Are these refurbished handsets supposed to be like new. A1?

You can cancel the contract and pay the phone in one go, no need to wait. There is no penalty to be paid. It won't affect your credit rating in any way. You can unlock the phone using the chat on O2's website. You have 12 months warranty if I remember correctly, but don't quote me on that.

and I forgot to ask ! it is refurbished so if any thing goes wrong it won't be problem returning them would it ?

hey guys just need some help

so I get this online ( whatever the op posted is true I found the tariff ) and wanted to do this from a long time all the apple phone those were posted are gone cause I never done this so I thought of getting this for my dad

so I click on.the tariff with 39.99£ upfront
wait for phone ( once received fill the form to unlock )
then call back next day to pay for the device in one go.
then call after few days ( before 14/days ) say I want to cancel airtime ? pay the penalty and that's it right ? does that effect your credit card ? as long as I won't get phone from banks ?
never done this so yea any help is appreciated :smiley:

are they much better than a S4

Pretty sure you have to give 30 days notice on the airtime. So you may be charged one months airtime charge

hi guys sorry am new to this O2 refresh.
I was told by O2 on chat that I can only cancel after 14 days, as 14 days is the returning period and if I cancel within 14 days, I'll have to return the phone as well.
Doesn't sound right to me but could some guru please confirm if that is actually the case?

Old news posted already ages ago

http://www.hotukdeals.com/deals/samsung-galaxy-s5-refurbished-159-99-o2-refresh-2384552

It's one phone call, no one suggested saving money was easy(though maybe not worth the great effort on this occasion). ;-)

Wow, that's a lot of hoops. Wasn't someone like Argos flogging them a few weeks ago without all of the hoops?

to help clarify this - the tariff is not £5 - the device plan is £5 per month on top of the £39.99 upfront, plus you will then have an airtime plan as well, starting at £18 per month - so total of £23 per month plus £39.99 upfront

Chose your tariff page and click on "+ Show more". Any tariff with £39.99 upfront cost will do.

Can't find a £5 a month tariff....a link please?

That tariff doesn't exist

That tariff doesn't exis.