Potential bargain. Potential complete waste of a weekend trying to correct a faulty TV.
Being returned tomorrow.
Proceed with caution, and be prepared to wait 2 weeks minimum for a refund if its a wrong un.
You have been warned.

Potential bargain. Potential complete waste of a weekend trying to correct a faulty TV.
Being returned tomorrow.
Proceed with caution, and be prepared to wait 2 weeks minimum for a refund if its a wrong un.
You have been warned.

alot more bargains on the website. i have a tv and a freesat recorder box brought refurbished. no issues with either and as new

I've had two returned due to bad backlight bleed.

Shame they don't offer payment terms or I'd have that 55" HDR compatible set!

Heat but not for me as it says 3D payment required etc... :disappointed:

49x8309

Any thoughts on the KD65X9005CBU? reviews seem posotive.

Thanks

Ordered the 55xd509 but cancelled due to the horror stories that are on the Sony forum. £599 was a great price, and good reviews for picture quality, but didn't want the risk. Prefer to spend more on something that works. Plus not true HDR, 8bit panel, and no hdmi 2.0a, so only available from streaming sources. Good prices though so heat.

I'm another one waiting to return faulty TV, it did work fine for 5 mins!!

That's a chance we take buying refurbished TVs from this site. However really not the easiest site to deal with for sorting out returns. Would I purchase buy another one from this site....still not sure if its worth all the hassle, especially as there does seem a particularly high percentage of their refurbished TVs not working.

I'm still waiting for my dead on arrival one to be collected after a week.

Sound base at £59, but bad either.

Edit: excuse the rant, just went off on one without thinking.

"Refurbished" is a total gamble with Sony, I'm not even sure they bother giving them a quick wipe down; they certainly don't do any repairs. Most of the time, you have to just hope that whatever the set they send you has wrong with it doesn't bother you as much as the person who returned it. One of the sets they sent me had a huge bend in the side, spectacularly deforming the backlight, and a massive hole in the bottom. The one I settled with always thinks it has headphones plugged in and so has to have the detection of them turned off in the settings. Still got one sitting waiting for someone to collect nearby a fortnight after requesting a return.

Which is wonderful when the store's told you they'd contact you beforehand to let you know when it'd be. It's not like most people can just take days on end off work just in case the courier arrives.

I too have this TV, bought in December through currys, had nothing but issues from it, everything from completely freezing to switching itself on and off, had an update about 2 days ago, so far things seem much better the TV I alot more responsive and hasn't crashed! however they still haven't enabled the hdd recording features or the picture in picture feature

Is there any proof of this?

Not sure if any of these are that good a price.

1080p tv's are getting old now, by next year they will become less and less available brand new and i reckon they will be around this price brand new - they will feel very old tech come next year. Regardless of the argument that there isnt much content, manufacturers are putting all efforts into 4k now , I dont know if they will still make 40"+ 1080 sets come 2017. Obviously at around the 32" and under level 1080 will be the norm.

4k's are getting increasingly cheaper, im think im going to run my 1080 set for another year then go up to the one of next years 4k sets. Im not sure its a good time to buy a 4k set either at its pretty early days and they are only going to get better, hence why im waiting at least another year for a 4k set, but no big worries as I already have a 4 year old 1080 Sony which does the job.

I laughed at the 720p 32" set they are selling for £149, plenty of brand new 1080 sets from lg and samsung for £200 or under brand new.

The 43w807 could well be the one I returned to AO.com recently with horrendous backlight bleed. luckily the replacement was much better. some bargains available for those that don't mind taking the risk. Heat added

I know these deals get lots of heat but they must be killing Sonys sales. I can't be the only one who sees lots of refurbs and it puts me right off the brand. Was going to buy one but see far to many of the deals on here.

Reading all the comments about returns, I think it is too much of a risk buying from the Sony outlet.

I have mine KD43X8309CBU delivered yesterday, not any problem yet and quite impressed. But there is no touch controller compared to Samsung's products and you have to buy one

Hmmm ... shall I risk it with the KD55x8509CBU?

Can additional warranty be purchased?

beaware that they are not HDR the way it is meant, you will not get HDR from an ultra bluray player, only for downloadable contents

Additional warranty CAN be purchased, I rang one of the branches to confirm, saying specifically I was buying a refurb.

Bought a 55x9305 for £999 plus 5 year warranty for £140 - a number of warranty options available online, just check with your local store to find out the right one for the product you're buying.

Mine arrived and discovered over the weekend and found serious fault in the panel, not just minor cosmetic issue. Possibly down to courier mishandling. The packaging for tv was ridiculous, and was loose in the box, with metal stand badly scratching the tv. Hoping to get a refund sorted, has been a very stressful experience.

Also not impressed with the performance, it is 4k tv, but I feel picture on my 5 year old set (panel has failed) was better, and that was old lcd technology and basic 1080p model.There are firmware limitations, if you enable youview which is very sluggish, you can't use hdd recording or the satellite inputs.

Looks very stylish though

Too risky and not worth the hastle for me.Rather pay a few quid more and get a spanker with 6 years warranty.

The BDP72000 looks a good buy at £89.99 http://centresdirect.co.uk/p-14415-bdps7200bceka.aspx

Any one chanced a blu-ray player from them previously?

I was told you can do either, buy warranty at time of purchase or ring them after with the serial number of the TV.

Excellent thank you for that.

Seems the majority of issues with these refurbs are coming from owners of the 49" models. I can't seem to find any negative comments about the 55" ones. Fingers crossed.

Cheers OP, just bought the HT-RT5 soundbar for £299, seems to be £499 everywhere else.

Had one of these delivered today, 49", see pic below.

If I was to buy a 'ordinary' 43-50" 1080 HD Television, which model or manufacturer should I go for. I have an old 37" Panasonic HD ready plasma screen now and I am looking for a decent improvement in quality but I would rather have a good picture than all the extra techy add ones that I would not probably use.

Would advise against purchasing. Just received mine today... And erm well was well chuffed.





Have requested collection and refund to be processed.

Dissapointed, it obviously hasn't been refurbished.

TBH, I've had great customer service from the guy at the Sony Centre on getting my issue resolved, can't fault him.

It was on the same page when I clicked through the link. Seems to have gone now so must be OOS.

Edit: I found the link here but it's unavailable now
http://centresdirect.co.uk/p-14330-htrt5ceka.aspx

49" Out of Stock.

Gutted. Missed it last time. Been waiting for it to come back in stock.

thanks for your help with this - I'll keep and eye out.

I think thats what happend to mine. When i initially wanted this tv it was out of stock.

So i guess someone had returned it because of the damage and sony put it up for sale again.

It's going to go around in circles.

The box was QC checked and and stamped Refurbished.

Spoke to my local Sony Centre Enfield. Manger is very helpful. She's arranged for it to collected and refunded.

Out of interest which courier are they using to send these?

Another bad story from myself unfortunatey; took delivery of the KD49X8039 a week ago; box arrived torn apart with holes in, needless to say theTV was damaged and wouldnt work; had a dent in the side of the TV plus a pin damaged on the plug socket. Still awaiting collection for this unit.

Credit where it's due though the guy at the Sony Centre was very helpful and arranged a replacement unit; this arrived today; guess i'll just have to see if that one has turned up in one piece or not when i get back from work!

These seem to be very hit and miss if you get a good one or not.

Just reading through these threads and the amount of people just like the last time that when delivered finding faults. That's what they were sent back originally for- can't believes it's got this much heat!

I've received mine from the last time it was posted (XBR55X850C at £549).

I had a nightmare trying to pair the remote. I'm a web developer and I just couldn't find out anything on how to reset etc. Once I got that done (Hold down input on the back of the set for 5 seconds if you are wondering) it was a long set up process but the wait was worth it. It's a lovely set and I got kodi installed within moments. Mine was packaged in a new box.

Only complaint was it didn't have batteries for the remote and I was out of AAA.

I was thinking about getting the KDL75W855CBU.......i'd have been in the dog house, but seeing as it's 75", I'd have been able to see it from there!
Someone jumped in before me, missed out.

Any ideas on when these refurbs are released to the site?

Were all the damaged sets delivered by UK mail?

Had my 65 4k delivered from them today.

Runs a treat only thing that didn't work was the touch remote. It came with the default one as well so didn't matter.

Item was very well packaged with a lot of foam protectors to prevent damage in transit. Was delivered by yusen logistics(never heard of them)

Haven't updated the TV yet though only am going to run it with sky and the ps4.

Think I'll pay for the warranty though just incase.

dxdxkkkkkj [img][/img]

They'll be reboxing mine probably.

How do you arrange a cancellation? I ordered last night but changed my mind after reading reviews.

My 55x8509 was great. Original box, everything looked new, works a treat. Paired the remote, updated firmware and watching Sky hd within an hour. Hot from me!

​how on earth do you get the damn picture in picture to work!!

Just to balance out some of the bad experiences - some of which are properly awful! - mine arrived in its original box in mint condition with only a slight mark on the back of the remote. The picture is fine, albeit with some slightly uneven backlighting which is only really noticeable when the screen is almost completely black, but is probably why it was returned. For, say, £500, I'd have sent it back too, but for £270 for a set to tide me over until 4K and HDR mature I think it's a bit of a bargain.

Looks like they have hiked all the prices an extra £50 for the 55 & 65 inch models, £20 for the 49 inch models

Hi, you have to be on an external source (HDMI) then click ACTION MENU then follow the prompts. hope it helps.

Took Delivery of my replacement unit for the first broken one that arrived. This arrived in mint condition, in original box and works perfectly, can't fault this unit!

Unfortunately I'm one of the unlucky ones, mine is freezing and turning itself randomly. I'm lucky to get 5 minutes use before this happens. Sony wembley are saying they cant replace and are telling me a courier company will collect but cant tell me when. really unhappy about this. Anybody know who I can call to escalate?

I've just had my £220 soundbase delivered - oh my, smashed to bits - the plug has a crack on it and the pins are bent, the front speaker grill is broken and all the plastic bits that hold it on are broken and inside the unit - beyond a joke. How there can be no QC on these items is beyond me.

Could not get a refund on the first one I received with faulty panel, replacement turned up today with no notice, this one is dead on arrival, will not power up, screen and cabinet cracked on top right corner. Again, I am being refused a refund

Yes it was - I spoke to the store and they have arranged for Sony to collect the item in a couple of days for a full refund. No other units available so no other options, I was hoping they may agree to send a new replacement but that was wishful thinking really.

Consider yourself lucky if you get a speedy refund.

loads more in stock today

My faulty tv was delivered by UK mail, but there was no damage to that one. My damaged replacement was not delivered by UK mail, so I don't they they are the common denominator

I would say that Sony seem unable to keep up with the orders, probably because of the systems they have in place.

Systems seem antiquated - very little communication between those taking orders, those processing the orders & those fulfilling & despatching the orders.

Either those checking the TVs are clearly NOT checking them or those loading the TVs up and or the delivery teams are being very negligent in their duties.

I cant imagine broken TVs being sent out by Sony.

Wonder if Sony are looking at this really high rate of failure?

Does anyone know of a phone number to contact Sony Centres on regarding refurbished items?
Also, are there any working voucher codes?

That is correct.
Rang Sony when i received my broken tv and they said it is nothing to do with them.

The name you are looking for is Yusen Sony. Mine went back to Wellingborough i think.

From their website

The email confirmation you get should have a number a the bottom of it & a Sony Centre location. Call them

Does anyone have that number so that I can call them before hand to confirm that I can get a refund if there are any issues? (Or does each item come from a different store?)

It differs. Mine was:-

Carlisle Sony Centre
5 Carlyle's Court Fisher St, Carlisle, CA3 8RY
01228 542824

Spoke to Graham (Manager)

Responses seem to vary, others have been able to get refunds, I was refused even though I could prove the panel was faulty in my first tv. Insisted on refund, but replacement was delivered and my neighbour signed for it when I was out. The second set is damaged, cracked on one corner, but again am being refused refund. I have tried to cancel under distance selling, but that means a 560 mile round trip for me to drive to the store, as I can't find a courer service under £120 to deliver a parcel this big, this heavy, with sufficient insurance.

Sorry to hear this. On what basis is the refund being refused?

+ another £50 again on most, getting cold

Hmmm - My soundbase was from there - they claimed to have never had any issues with Sony Refurbs before... seems they are going to be getting a bad rep on this.

To answer my own question, the player was still covered in the protective plastic film and only a small piece of plastic was chipped underneath the unit.

So far no sign of any issue, got it playing James Bond blu-ray as I type.

Ordered the 55 inch last week, has arrived with cracked screen, trying to contact store to sort it out, but they say the order has not come from them and is nothing to do with them

I think the company should be reported for the way they are trading.

As a consumer its a lot of hassle and a lot of money for them to send out fully damaged units classed as refurbished.

Ordered KD55X8509CBU for £649. Let's hope it turns out to be okay. A lot of TV for money for sure.

I'm going to wait until Samsung have the android thing down and buy a new one from Richer Sounds with a 6 year warranty. Never dealing with Sony again.

Up until a few months ago there used to be a Sony Outlet site selling refurbished Sony products. Deliveries came from a company called Yussen Logistics. I ordered a about 10 different things from them. (Nothing as physically large as a TV though.) They were very good to deal with. The items ranged from those that appeared brand new in the box to repackaged items. I did return a couple of things - one for a repair and a couple because I changed my mind and they were dealt with very well. They had a central phone number and there was no dealing with a Sony store.

It appears that they have revived the Sony Outlet concept but run it in a different way with it being tied to individual stores. It is not acceptable if you order without knowing where the store is and then are expected to return it yourself for a refund!

I have received my delivery for Sony KD49X8305CBU.A 49inch TV. Received with original Sony Box with refurbished label on it. There is no any cosmetic damaged on Screen.Looks fine haven't checked picture quality. Any Tips to check video quality.

Just received my refurbished 43" i ordered last week from sony centres, it has 2 big lines on the top right corner, called them to arrange collection and refund, will call me back in 24 hours.. so disappointed :disappointed:

Thanks OP - Just ordered the HT-RT5 sound bar with wireless rear speakers - hopefully don't receive a dead one.

Just had a call from DX my 55" is being delivered on tuesday fingers crossed!

After I posted earlier that I was pretty happy with my KDL43W809CBU, I've decided to return it. One issue by itself wouldn't have been enough, but there have been too many niggles over the four days I've had it. Shame, because without the following problems, the picture is actually pretty good (smearing issues in dark scenes aside).

There's a fair amount of uneven screen backlighting visible on dark screens (the patch was about 10cm x 20cm), a dark patch near the logo and a bright spot of light just to its left on light screens, it locked up for 60 seconds more than a few times when changing settings, switched itself on once during the night, and I couldn't get casting to any of the apps working properly or reliably. In isolation, any one of the faults would've been liveable, but as I have a habit of waiting 8 years between new TVs, I wanted to take my chances with a different one.

Shame, as it was a bargain price, but I think I'd rather pay more for a new set from RS or JL.

Speaking of which, any suggestions for decent 42/43" screens? Not fussed about 4K at all, so a decent old 1080P model on clearance would be fine. :smiley:

Any idea about how it works for refund or replacement? Still havent contacted back by Sony.

I am not sure that buying a new one would make much difference. Clouding backlights have been a very common issue with the thin C range Sonys. The other issues such as the TV not responding and switching itself on appear to be common with issues with the implementation of the Android OS by Sony as they are frequently reported issues with new sets as well. Some people have speculated that the Sony sets have been delivered with processors that are simply not up to the job. Not sure what the evidence for that is though.

Emphasis on the "proper seller" bit.
However i hear what youre saying.
Having had the 50 inch in my house for a weekend it felt like i had a prototype model.

It is a shame as using Android seems like the best possible solution for a TV OS as you are then not dependent upon the TV manufacturer continuing to update the sets firmware as things develop. However, I am not sure if the issue has been Sony's implementation or the underlying Android TV platform. Watching the AV Forums threads there have been a number of firmware updates but the whole things still does not seem very stable. Will be interesting to see if this years D range are any better.

It's not a bad idea, actually. I think I'm going have a punt on the LG 42LF652V from either Richer Sounds or John Lewis if I can get them to price match down to £380. Failing that, it might well be worth having another crack at a new Sony. The issue I've got is that I'd ideally like a 42" or 43" screen, but loads of the manufacturers, including Samsung, are going 40" and 48", which is annoyingly a teeny bit too small or a bit too big for my living room, so I'm really only being catered for by LG and Sony as far as I can tell (unless anyone would like to suggest otherwise?).

As an aside, the TV I'm replacing, a 32" Panasonic, has a gorgeous IPS screen on it that I've loved for 8 years, so I'm curious to see what the LG's IPS is like.

If you paid with a credit card you will have extra cover from them - so if they start being an @rse about it just call the CC company explain and let them deal with it.

Do you think that by debit card would be the same?

They put the fault down to software problems, but I took pictures of test images from laptop displayed on the tv which proved there was a problem with the panel. I downloaded latest firmware, no difference; I also reset the tv and manually installed new firmware, again no difference. In normal video images, the problem is not very noticeable, but the problem is still there.

Prices hiked again, the 55" is up another £100, makes it £200 above what is was 2 weeks ago

Received just now an email, i will have a replacement/exchange (next week unfortunately not before), lets hope it will be a good one.

Mine arrived this morning, kd55x5809 - ordered last week. cosmetically it seems perfect and spotless as good as it can get. will test it later this evening after I return from work. I question though - how do I disable youview? does it get enabled during the update process or the firmware?

okay, thanks. another quick note from those who have it - what are the disadvantages vs ADV. of having it enabled. I've got a TiVo which has those free to view channels anyways.

okay, thanks. another quick note from those who have it - what are the disadvantages vs ADV. of having it enabled. I've got a TiVo which has those free to view channels anyways.

My HT-RT5 arrived next day, set it up and it's fine, no issues and sounds great.

Delivery of mine failed to show up today,perhaps just as well given the amount of problems raised in this thread.. will go to my local sony store in morning and cancel.Going for the JL £399 deal (samsung ju6400)

I've just completed setting up and updating my firmware and testing my TV. it's fantastic and I'm very happy with the results of the TV. I was initially looking to purchase 8005 and am delighted this bargain came along. only thing to note is that my kd55x8509 didn't arrive with a dark chrome but more of a silver/chrome finish TV stand. but it's excellent and was a breeze to setup and operate. colors are outstanding darks amazing!

Lots of stock back on and just got a 55 inch for £649.

Thanks Trevanator, 43inch TV arrived boxed and no scratches or anything, fingers crossed.

Some you guy's are lucky... I ordered mine on the 11th, still waiting for it to be collected...

Received mine (KD55X8509C) on Wednesday. Came well packaged and apart form a scratch on the screen that's barely visible and even less so when the set is turned on, it's cosmetically perfect.

On first run updated the software which took about 40 minutes and found myself pleasantly surprised how fast and smooth Android was on Sony. I should mention that I didn't enable YouView, having Sky already.

Being edge lit and 55", there's light bleeding and there's no getting away with it. I'm sure had I invested more (say a Samsung JS series TV or OLED) it wouldn't be so, but for £649, I'm happy.

I always thought that Sony does the best HD upscale and I'm happy to report that HD channels like BBC1 HD look amazing upscaled on the set.

Netflix 4K looks amazing. Haven't tried Amazon Prime Video yet.

I haven't played much with the picture settings, mostly sticking to Home Cinema mode for now.

All in all pleased with the purchase. Only concern, the one year warranty. Only time will tell.

Just a question regarding returns. If you arrange for Sony to collect the tv from your house do you have to pay? if so how much? Mine has terrible backlight bleed and scratch's all over the screen, the picture quality is dreadful compared to last years model.

You dont pay anything. However, be prepared for the courier to turn up completely unannounced.
The shonkiest returns procedure ive known. Got my money back in the end though.
Sat waiting for Richer to drop the non 3d model from £529, and i'm having one again.
A TV like this DEFINITELY needs an extended warranty.
Anyone having doubts about Android on these tvs, don't.
I updated the one i had, and Android was a pleasure to use. Way better than using a pc/mouse.
I loaded the Wookie on top of Kodi, and watched The Big Short (2 hrs 10 mns) with NO break ups.
Even using pause on the Sony remote a few times.

Quoted wrong reply (again) can't be arsed to change it.

Thanks for the reply I've sent them an email, I expected some cosmetic issues but the quality control on these is ridiculous.

I emailed the store on the invoice.

Ah okay mate thanks

Any reply back from the store? I'm going to send my tv back but debating whether or not to keep the sound bar.

Nothing as yet but a few others have said it's difficult initiating a return. Apparently ringing them isn't good enough you have to have written communication asking for a return.

Mine was dispatched from the woking store. I've sent them an email but maybe a recorded letter would be better.

I've returned mine and had confirmation but I have been waiting over a week for my cash to be returned - they have until tomorrow until I ring the CC and make a claim via them.

Email response has come but they are asking for a reason for the return and say I have to arrange a courier myself but on the website it says you don't need to provide a reason if it's within 14 days.

This is back in stock at the reduced price.

Still haven't received my refund yet...

They arranged my return.

Guys I need urgent help - I've decided not to keep my TV but I will keep the soundbar. Just rang the wolverhampton sony centre who handled my order and the guy said they don't handle returns and I have no right to return as I entered into a contract and can't return a tv.

I've just checked on centresdirect and it specifically states "We offer a 14 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase you can return it to us in its original condition within 14 days of the date you received the goods, and we will issue a full refund of the original purchase price paid"

I'm going to call them back soon and quote the website blurb but the guy sounded like a complete tool and was unwilling to help at all.

Its been 4 weeks from when i lodged a complaint. I complained on the very 1st day when the tv arrived and am still waiting for it to be collected..

Though i contacted my credit card and they have just refunded me via section 75 C.C.A

Its seems Ask outlet ltd are not really bothered once they have your money.

​If you paid via credit card, call the card issuer and tell them, that the retailer is in breach of their own T&C but make sure to have any written evidence from them stating that you're not entitled to a refund, whilst the website says otherwise.

I don't have any written evidence from the wolves store that they are unwilling to process my return, just the guy I spoke to an hour ago. Tomorrow is the 14th day after receiving the items, and I first emailed the store on 01/04/2016, and now today 04/04/2016 outlining why I wish to return the items and even stating excerpts from their own returns policy as stated on their website.

Do you think I should contact my CC company while I wait for a reply from the store?

Hi mate how long after lodging a complaint with the sony store did you contact your credit card company? What did you say?

I should be getting the collection for my faulty tv today (after almost 3 weeks of daily complaints), fingers crossed

That sucks dude whats the fault? Were you complaining via phone or e-mail?

Here is the e-mail I've sent the Wolves store (I also BCC'd a couple of Sony PR contacts just for giggles)

To the manager,

This is my second e-mail to you, with the first dated 01/04/2016.

I have also tried contacting you by telephone today at approximately 14:00 only to be told that I cannot return any items purchased via the centres direct website which is 100% incorrect.

As mentioned in my previous e-mail, I recently purchased these two items from the sony centres direct website and according to my email and paper confirmation it was your Wolverhampton store who handled the order.

I unpacked the television and sound bar this past weekend and I've been testing them out but unfortunately I have not got on with the items very well as the TV has quite severe backlight bleed and a number of dead pixels; and the soundbar isn't compatible with the Amazon Prime/Youtube/Netflix apps on the TV and does not output any audio when the soundbar is on which renders the soundbar almost usless since I use these apps quite frequently.

Please consider this notifcation of my cancellation under the terms of the Distance Selling Regulations act which has now been superseded by the Consumer Contracts Regulations (2013), and under the terms of your returns policy as stated here https://centresdirect.co.uk/t-returns.aspx and here https://centresdirect.co.uk/t-termsandconditions-sale.aspx

"We offer a 14 day returns guarantee, which means that if for any reason you are not entirely satisfied with your purchase you can return it to us in its original condition within 14 days of the date you received the goods, and we will issue a full refund of the original purchase price paid"

And:

"Provided you are a private customer, who orders goods for a purpose that can neither be attributed to your commercial activity nor to any independent professional activity, you have the right to cancel the contract at any time up to 14 days after you receive the goods"

And:

"The cancellation period shall begin, at the earliest, upon the receipt of the above mentioned information, but not before the goods has been delivered to the customer."

And finally:

"To exercise your right of cancellation, you must give notice to The Sony Centre in text form by hand, post or e-mail, giving details of the goods ordered and (where appropriate) their delivery"

I took delivery of the items on Tuesday 22nd March 2016 and today is Monday 4th April 2016.

Please advise on how best to proceed next.

The reply just now:-

Good afternoon,

We are in the process of arranging collection of your items with Sony and will confirm when we know. They will send a courier out to collect the items this may take a few days.

We will be unable to refund the order until Sony have confirmed receipt of them back at the warehouse.

Regards,

Wolverhampton Sony Centre

I contacted them firstly by phone, then i sent an email with the defect's photo (2 big lines of bright pixels on the upper right corner) then it all started (for me it is the newcastle store).

They told me that they did not know how Sony would handle it, i wrote them everyday so and they initially told me that i would have received a replacement (but they did not know when).

Then a day they called me saying that i had been delivered a new tv which it was not true as i was at work, then they apologized saying that the courier told them so and to contact the courier about it.

I contacted UK Mail as i was also receiving texts from them about "your sony order collection will happen today from xx to xx" but they had no collection or delivery planned for me.

I contacted the store again, they apologized again and confirmed that they have no more the tv model i ordered and that it will be a refund (fine, honestly i do not trust sony anymore, yes i know that it is not "direct Sony" yet you still expect a different kind of treatment from Sony licensed stores) and we arranged that the collection for today (even if they never confirmed me the date for sure).

This morning i received a new text from UK Mail saying the collection will happen from 5pm to 6pm, so it's about time, lets hope they will really come.

(i hope i explained it in a way that makes sense, english is not my primary language as you can see :laughing: )

Collected just now, perfectly on time, now lets hope the refund will be too.

You will now just be buying the ones that people from here have been returning.

Lots of places have new tvs really cheap, dont buy a refurb when it says in the description its going to have faults.

Once i have my money back, i will buy a new samsung tv for sure, no more refurb and no more sony.

Money back in about 10 days.
It seems i got off lightly.
Good luck everyone.

​Best thing to do is, contact your CC first and eplain the situation. They will advise you what to do.

I contacted them after 3 weeks of complaints and why its taking long for them to arrange a collection of the damaged tv.

Contacted my CC company and the refunded me within 2 days. Its a just a matter of ask outlets coming to collect now. CC said they have 45 days to dispute the refund.

I got the reply from the store saying they are in contact with sony and arranging the collection of my items. I'll give them a few days to sort it out and if I hear nothing by Friday I'll be on the phone to barclaycard.

Such a hassle but I should've known better buying a refurb from a company that actually has nothing to do with sony and is simply licensing the name.

Just got a sound bar delivered from the Sony Refurbished outlet. TV audio sounds better, think the base unit is u/s. What's the best way to return the product and get your money back under the 14 day rules.
Thanks in advance for any help.

Just got the refund, goodbye Sony.

Hi guys, has anyone received a decent item from this retailer? Im really tempted bythe TV on this post but read lots of bad experiences... I appreciate some positive ones as well. Thanks

Well my tv and soundbar were just collected by DX. I'll wait for the refund and buy it new from JL or something. Thanks for all the help.

​Yes, I did (KD55X8509C) was gonna go for brand new ju6800 and I'm glad I didn't. I was very sceptical specially when my unit arrived in brown box and witnessed panel fell out the box while carrying by courier. Forgot about all bad reviews regards Android, install updates and enjoy amazing quality picture and smooth operating. From my experience that was a bargain, actually thinking about buying soundbar from Sony.

​how long does Jis take to update the firmware? mine has been updating for 20 mins....

Depending on network connection, it can take up to 45 mins

Thanks! it took ages....