You are getting the companies mixed up this is Talk Mobile not Talk Talk two different companies :smiley:

I am with Three (The One Plan 15) and wanted got 'the letter'. Phoned to cancel as they are bell ends if they think I going to suddenly pay £30 for something I am currently paying £15 for. Last at the end of the phone said gave the usual speech and I got 4Gb data, all you can eat minutes and texts including tethering for £12. I do use the 'feel at home' so if it wasn't for that, I would have cancelled and taken up this offer.

Wow, okay will leave in place! I do have Experian 'alerts' as part of my bank identity theft thingy but would prefer not to have thst hassle
Never realised how much difficulty a 00.001p sim can cause!
cheers

Don't do that - people have made that mistake and then had defaults on their accounts that they have had to pursue with Experian etc - if you cancel your contract you need to leave DD in place for 3 billing cycles apparently as that is how long they may need to take money off you

Sorry that Talkmobile are letting themselves and more importantly yourself down.
If I cancel in 12 months time I will surely be cancelling the DD at the same time.
Hope they sort themselves out as have been very good to me so far.
cheers

I've got copies of every transcript and the email confirmation I finally got from the 8th person was clearly just one she knocked up so fully expect to have to get back in touch. Really bad experience but looking online, customers trying to leave is one of their biggest areas of complaint

Thats poor show. I requested an e-mail to confirm acceptance which I received with 60 seconds.
From what you say I would ask for name & request e-mail plus ask when e-mail will be received. (not that I'm cancelling).
cheers

You need to make sure it actually HAS been cancelled as 6/7 different people assured me mine was but there were early termination charges on the account despite me cancelling on Day 1

Has anyone got "confirmed" under their TCB account? or are we all still under "Pending" (like me)

post #3 'sam1970' says "2 months" I don't mind waiting if it ends up being less than £6 pounds a month!

BTW all good so far with Talkmobile after 10 days use, extremely nice customer service team some based in Cairo, Egypt, with far reaching views of the pyramids, nice.
Of cause when the TCB is credited they'll be even more extremely nicer!
Hope it's working out for everyone who applied.

might need to move from three

When does cashback (TCB) land?

Yes.

sounds like everything will be Hunky-dory in the next few day.
Cheers

I get all purple for everything. I checked that one before I ordered.

but I'm seeing now
"We're doing some work on our network in this area to improve your calls, texts and data coverage. Sorry if you notice any disruption. We're expecting to have things back to normal by 3pm 15 Apr 2016. Everything else should be working fine."

so I'll give it a few days to see if it improves.

Thanks for the help and useful info.

This will be better for an exact location:

https://www.vodafone.co.uk/explore/network/uk-coverage-map/

I guess you have already checked the signal before going ahead with the contract.
Also on iPhone type *3001#12345#* call (this works for EE may work for Vodafone/talkmobile not sure)
Under 'serving cell' it should give the cell you are connected to.
They may well be doing maintenance work on the local cell.
But if your signal is poor as per uk-coverage-map there is nothing you can do......but you were getting 12MB DL
Cheers

Thanks.
I've tried a network reset. can't do a full reset as it's jailbroken.
I've got an app thing called Signal which tellls you which tower you're connected to. it's constantly switching from one to another and a lot further away than another.

Open signal is telling me that Vodafone is crap where I am. and EE and Three are best.
I'll cancel tomorrow and probably try ID or TPO

I think the porting wont be the issue. But a 12th of what you were getting is substantial.
It sounds like a Vodafone cell issue to me. Also try a reset on your phone.
You can cancel within 14 day & just pay the £5.00
Have you speedtested in a different location perhaps where you know is vodafone?

Try OpenSignal (thanks FearOne) on a mac or pc click on 'towers' not 100% accurate but may give you a chance to test before cancelling.

Does anyone know if I can cancel my contract with Talk Mobile in the first 14 days even though I've used the SIM for calls and data?
When I first had it I was getting around 12Mb/s for a couple of days. but as soon as my number got ported over today I'm getting pathetic speeds of less than 1Mb/s!

Appreciate your reply, have made a calendar entry for 11 months time & will follow your exact advice.
Cheers

Will probably shop around to see if there are any better deals. If not, I'll still call them up to ask for the PAC code and see if they'd knock any money off if I was to take the contract out again (unlikely but worth a shot). Worst case scenario, I'll just renew the contract, as £10 isn't bad at all for what you get!

PAC code used and old number transferred within 24 hrs very straight forward.

Bit early but at #120-49.87= £5.74 a month what will folks going to do in 11 months time? If you want to stick with the network - Vodafone or Talkmobile on SIMO?

Cheers

My sim arrive this morning.
Now to open an online account with Talkmobile and get the TCB (which is showing).
Hope others are getting their sims and have sorted out the teething problems.

Yes that is with 3G. I am getting 3 - 4 MB DL speeds. But they are constant and don't drop off a lot like GiffGaff. I was getting sometimes 100kb/s DL speeds with GiffGaff so this is much better for me.

Thanks for that, just downloaded very helpful.

Is the http://opensignal.com more accurate as it shows more cells

Opensignal app shows nearby cell towers

meant to ask is that just a strong 3G signal you are getting? not 4G I think this was a 3G deal probably because of the price.
If you dont mind me asking, what sort of 3G DL are you getting on speedtest?
Cheers

Thats really good, GiffGaff will be a different cell I guess owned by O2.
We rely so heavily on our mobile network here I go cell spotting (sad) so I know where the EE cell is.
Need to now find where the Vodafone cell is.

I've been trying TM for a few days and signal is way better at my house and DL speeds are much much better than GiffGaff.

Paper statements are £1.50 extra but they are OFF by default.

Yes your right! I just got it confirmed via a support ticket.

Happy days!

Received e-mail just now "Great news, your new SIM is on its way to you! We’ll deliver your SIM free of charge by Royal Mail First Class so you should receive it in 3-4 working days."

Is billing done online?, hope no paper statements.

Also, just a query to some folk who have had this deal before, assuming we get the TCB and are happy with Talk Mobile what happens after 12 months? because when you are used to £5.84 with VAT or £4.87 net it would be nice to keep it under say £6.00

I think the most important thing is what the reception is like at home & work, then what the best deals are. Overall EE seem to be great for data and signal with signal being very area specific.
I had a dreadful experience with Three's returns policy and their Indian call centre. Never again. They also just stopped my one plan without informing me. I did get 3 months refund but it was SHOCKING.

I've gone crawling back to Three for one of my contracts but only because I double checked my data usage - they told me I had only gone over 4gb once whereas when I looked I had gone over 5gb on 3 or 4 occasions in the last year so this deal wouldn't be enough for me - MAKE SURE YOU CHECK. Will still get it for the Mrs but have had to reluctantly take the 8gb one for £16 on a rolling contract and will jump ship at the next decent sim deal with similar data allowance.

Your cashback is showing up, so it should be fine. If you ordered over the easter weekend, then you get a 'top-up' of £4.75 extra, it's a deal they were running. If you ordered outside of that and it still went through as that, then maybe a glitch meant the deal continued past the easter weekend, but can't see why they'd reject your cashback for that.

EE is the best where we live, we cant get landline broadband so rely totally on the EE cell about 1 1/2 miles away.
This sim is just a backup, but at these prices (if you can get the deal & cashback) you cant go wrong.
Cheers

I have the Talkmobile £52.25 topcashback now showing in my account as pending, that was quick!
But I got a "Referal" e-mail off Talkmobile - they need to talk to me, strange my credit is good is this normal for SIMO? Surely they'd just disconnect if you don't pay! as no hand set is provided, just a 00.01p sim.
Cheers

Another One Plan deserter along with the Mrs

I plan to go via Quidco for their £45 offer (me and TCB don't get on) but I'm intrigued by this note in the terms

This retailer only allows one account/contract per household

Does this mean that they will only pay one Quidco payment per household? If so would it also stop one of us doing the uSwitch deal to get a £30 giftcard instead? so £45 plus £30 giftcard?

Thoughts/experiences welcomed

Guys on Social Media have taken up my cause so will see what transpires. Glad you got a result deany76

Likewise never had credit issues before and clean. I suspect it's Talk Mobile with the problems and they have since sent email offering payg as a solution! :confused:

I ended up putting 3 orders through (2 TCB and one quidco) when i spoke to someone a Talkmobile they said all was okay now they had my bank statement (for a 00.01p sim) so I said cancel the other 2 orders.
Rang today and ALL orders have been cancelled.
I have now put a further new order in for the 00.01p sim and again got 'referral' (my Experian is fine) so I resent my bank statement.
The TCB is now showing over £150 pending!!
Just awaiting Talkmobile to confirm all okay, must say I've owned mobiles for over 25 years and this is a 1st for me.
I'm normally quite patient.

They have declined our two orders after 36 hours and now offered us payg :confused:

Has anyone else been sent what looks like a standard email from these people on reply to purchase asking for a copy of your bank statement to be sent through ? as a home owner for 20+ years and untarnished credit history it all seems somewhat suspicious considering they claim to perform a credit check anyway.

I've just sent a support ticket.

My cashback is also showing £52.25 for the 4GB deal. I take it this is the wrong amount and I will not get my cashback??

I call this a SCAM because why should it go through wrong?? The deal had been going a number of days before I signed up and all of a sudden the cash back is wrong for me and other people.

What is the no. for TCB?

Similar to some of the guys here, I was on the One plan with Three. Last year I've been on their cheap £10.99 a month 12 month contract, so this looked like a great find and I quickly signed up! On the phone to 3 for cancellations and they offered me a crazy good Unlimited Minutes, Unlimited texts and 4GB of data for just £9 (12 months). I probably would've taken it but I'd already signed up!

Hopefully the cashback comes through, then it'll all be worthwhile!

Hi

My topcashback is showing but twice as I reaplied its now "Talkmobile - £102.12"!
but they still haven't e-mailed me as promised.
I have checked my Experian credit score and there is no problems there.
It all seems very odd because I am keen to get this deal and with the TCB showing not sure what to do (have phoned them 3 times and always VERY nice but got told to await e-mail to confirm a few things! Also will my £102.12 mean I wont get any cash back in the end as its all 'messed up'
Any thoughts?
cheers

I reapplied on line and got the same message: REFERRAL
"Thanks for choosing Talkmobile. We’re processing your order but we need a few more details from you to complete our checks. A member of our Help Team will be in touch so we can progress with your order."

Reapply first online. If you get it then that is good. If it dont work give them a call and ask why this is happening to you and ask them to fix it so you can reapply online. If they say you can apply over the phone, just tell them that you cant give your bank details over the phone "good bye". However someone here did say its still a good deal with out the cashback

Not as good as this one, with 10gb of 4g plus spotify premium for £11.50

http://www.hotukdeals.com/deals/vodafone-sim-10gb-unlimited-texts-mins-free-spotify-premium-2421572?is_moderation=true

Thanks, so whats the best cause of action phone or reapply online? if I reply will it show as two and that will 'red flag' anyway?

When people say their money has 'tracked' does that just mean it shows up in your account? Mine has appeared but it says awaiting approval. Once it's tracked, does it usually mean it will come through?

​This isn't talk talk though. It's talk mobile. A different company....

is it 120 - 47.50 = £6.04 per month :sunglasses:

That's 3G only, isn't it? No 4G.

Thank for the link...appreciated :smiley:

I think you'll find Happy Hour is only on PAYG.

The cashback has just arrived!

Hi.

I've just joined TCB and gone for this deal. I am taking a risk as I have never heard of Talk Mobile and after being with Giff Gaff for many years I really want some decent 3g speeds. I just hope Talk Mobile deliver on that front. I have a 14 day cooling off period so I can try it for a week and test the speeds.

Go here http://www.uswitch.com/mobiles/compare/sim_only_deals/ select the TalkMobile deal and you'll be directed to another window to log in and claim your £30 voucher, you can select from Amazon, John Lewis, House of Fraser or M&S.

You are getting the companies mixed up this is Talk Mobile not Talk Talk two different companies :smiley:

Do you people not remember the Security nightmare last year with this Company ?

how can you possibly join Talk Talk who had all their Customers Data Hacked ?

BBC News article on TalkTalk hack

TalkTalk has given more details of the cyber-attack on its website, saying nearly 157,000 of its customers' personal details were accessed.

More than 15,600 bank account numbers and sort codes were stolen, the company said.

Customers should continue to protect themselves from scam phone calls and emails, TalkTalk added.

TalkTalk said:

156,959 customers had personal details accessed
Of those customers, 15,656 bank account numbers and sort codes were stolen
28,000 stolen credit and debit card numbers were "obscured" and "cannot be used for financial transactions".

What are 3G speeds like?

super hot - shame my contract finishes in october :disappointed:

Can this be capped so I don't go over the usage?

I declined at £12 because they showed no interest in my loyalty. Realise now there signal wasn't that great and I never used more than 4gb of data. They are absolutely massively bells!

any link pls :smiley:

its a great deal but my topcashback didn't track. I have been told they will chase them up but it could be 2-3 months. The last time it happened they refused it. However still a stonking xealy

I am with Three (The One Plan 15) and wanted got 'the letter'. Phoned to cancel as they are bell ends if they think I going to suddenly pay £30 for something I am currently paying £15 for. Last at the end of the phone said gave the usual speech and I got 4Gb data, all you can eat minutes and texts including tethering for £12. I do use the 'feel at home' so if it wasn't for that, I would have cancelled and taken up this offer.

shame theyre not doing double data like they did last month ;-) 8gb :-D

I have read from several others that they dont cap too, but Talkmobile customer advisor today told me that you can place a cap of £0.

Hot

this is indeed hot as after cashback it works out to just £6.06 per mth :smiley:

Plus the Talkmobile happy hour - 10p per call after allowance and then talk for free for 60mins

do they do Pay as You Go? I am travelling a lot around Oxfordshire countryside and black spots doing my heading! do they use Vodafone signal?

I'm tempted by the price but the last time I used Vodafone (a few years ago in Sheffield) the coverage was rubbish.
Has it improved any?

Great deal especially with the hikes currently from three to £30 for pretty much same deal. Thanks for posting!

thanks - have to say going from giff giff to this - what a difference !! I can always get a signal and internet speed is much quicker than giff gaff where I am.

I had this deal for my son last christmas and TCB paid in February...very good deal which has been going for few months