Toaster is awful! Put setting to full & then put bread through twice to get your bread to a decent toasted brown level IMHO.

Customer service from this company is just the same. Tried to return toaster for replacement & was told to return it & my own cost & it would take 8 to 12 weeks for the toaster to be repaired or a decision on a replacement!

Make up your own mind before you purchase.

The kettle I have never had a problem with, still going strong, fingers crossed.

Good stuff
Paid 16 just for kettle
Shame I'm nowhere near a wilko

Wow

woah will check this out tomorrow. thanks op x

Good stuff
Paid 16 just for kettle
Shame I'm nowhere near a wilko

How is the toaster on this. Was wanting one but a few reviews said the toaster was too small??

RH are a crap brand but at this price its probably worth it for most (but I still wouldn't trust them or their safety)

I don't think this brand will exist this time next year...

Wowzers!

Second that.. My RH microwave literally blew up! Awful company, awful products.. I'd rather spend a bit more and have safe appliances personally!

Will check my local on Monday. Heated.

There was a time when Russel Hobbs was a trusted name in appliances, but over the years they have just fallen by the wayside in quality, its as if the brand has been ran down, for what reason I don't know but maybe its other brands out there that have bought it out and want to push there own name ..Who knows!

was there a lot of stock of it in the west Ealing store, thank you

They had 5 left in West Ealing yesterday afternoon.

Toaster is awful! Put setting to full & then put bread through twice to get your bread to a decent toasted brown level IMHO.

Customer service from this company is just the same. Tried to return toaster for replacement & was told to return it & my own cost & it would take 8 to 12 weeks for the toaster to be repaired or a decision on a replacement!

Make up your own mind before you purchase.

The kettle I have never had a problem with, still going strong, fingers crossed.

If there is anyone in Kilmarnock or Livingston Scotland interested in this deal your local stores have these in stock.

Another respected brand that went down the pan in pursuit of profit. Wouldn't buy myself even at this price, but heat added as cheap for people who have to watch the pennies.

Thanks OP! My kettle leaks boiling water when we use it & we don't even own a toaster. I'm really skint so this is perfect for me

My microwave was les than 2 weeks out of it's warranty, it literally exploded in my face, I called their customer services and was told the same as above pretty much - they hadn't heard of any other issues (like it should matter!), and if I wanted to return it for investigation, it would need to be paid for at my expense (IE postage costs!) and if 'no fault was found', I would then need to pay to get the appliance back. They couldn't tell me what would happen if a fault WAS found - they just said they would have to get it inspected first! They didn't care remotely that the thing had blown up in my kitchen and was potentially a huge health risk! Some utter moron even asked me to operate it whilst I was on the phone, and describe what happened when it was plugged in! Utterly laughable service - this company deserve to go out of business.

I have this toaster, or one almost the same, for over 3 years now and it has worked without any problem. I do agree that it is a little small but if my local Wilko has these I will buy a set.

Russell Hounslow. awful products, awful customer service

​Snobbish? Exploding irons, microwaves, toasters over the last 2 years...followed by cover ups, exposures in media, belated product recalls...

And slashing of prices to get people to buy...

snobbish?

Agree with other posters here that Russell Hobbs has become a rubbish brand - a kettle I bought last July just broke - a bit of plastic snapped off the switch and it stopped working.

Customer service pants too, told me to take it back to Argos for a refund.

None in my local, I sent my hubby at 10am this morning

Bought in Dereham this morning. Non on display but when asked they checked their computer and had 8 in the stock room. Well worth asking if you don't see them on the shelf.

None in mine either dianneNE - just single items for sale at £20 each! 'Nationwide' seems to be Ealing, London!

Bought in Dereham this morning. Non on display but when asked they checked their computer and had 8 in the stock room. Well worth asking if you don't see them on the shelf.

There's a 3 year warranty those worried about purchasing

U need to use the smaller toastie bread for this one :smiley:

None in my local branch this morning....judging by the comments above, I guess I was lucky! :wink:

Paid 17£ in John Lewis for this utter rubbish. It gets full of scale, it continue to boil till switching itself off but for this deal might be worth.

The only issue I heard of was the infamous recall of their irons - shame, I always thought Russell Hobbs were decent!

That is a good deal

None in Weston super Mare or Bridgwater just now

​Look at where they were 2 years ago & their reputation & the prices they could command.

And look at them now. Slashing prices so that they are now cheaper than Cookworks/No frills supermarket own brands.

They're finished

Non in Norwich,or Canterbury.... !!

Exactly what do you think was wrong with the company advice? It was good advice, correct in accordance with the law, and would have resulted in a refund.As for reporting to Trading Standards, where do you live? In most places you can longer contact them locally but have to go to a national number, if you can get through, (its not free, its 9p a minute from a landline!) or make an online report'
"We no longer give advice by telephone, e-mail or to personal callers unless they have spoken to the Citizens Advice consumer service first. They will refer details of complaints that need specialist help to us. If we can, we will then contact you to offer advice."
"need Consumer Advice? Call Citizens Advice consumer service on 03454 04 05 06 or use the online reporting form. The service is open Monday to Friday from 9.00am to 5.00pm."
As for the small claims court have you ever made a claim? Thats not free either,and the courts will not tolerate trivial or spurious claims. For someone to claim damages, any loss would have to be proven to
the satisfaction of the court.The claimant would be expected to show that every effort had been made to resolve the situation prior to approaching the court. In this case the company would surely enter a simple defence through their expensive lawyer, that it had no contract with the buyer as it was not the seller. The Court would decide on that, but if the claimant lost the case, then defendant's costs as well as his own, would be down to the claimant. Ouch!

None in wigan

Its Wilco that is cutting the prices, not the manufacturer,and its because Wilco is undergoing a complete revision of its sales strategy, according to what I was told by our local stores manager who wasexplaing why I couldn't find stocks of things I had been buying for years. Anyone who is a regular shpper at Wilco will have noticed the changes.
As for Russell Hobbs, that brand has changed hands several times, and its just that, a brand name, owned by US appliance giant Salton Inc, who resurrected the brand in the UK a few years ago. It also owns the rights to several other formerly famous British brands.... and their patents. Russell Hobbs invented the automatic home coffee percolator, and the automatic switching off electric kettle.

I brought this a few months back - the toaster slice slots are smaller than the average size of sliced bread so be warned!!!

Picked this deal up about a week ago at store in Newport. Thought it was store specific so didnt post the deal.

None in stock at Bradford's store in town.

stick around

Many thanks, grabbed last one in York.

good deal

I threatened them with TS etc but to be honest, it was just easier to throw the heap of **** away! Was £120, and I'm disgusted with their appalling service, and quality.

For the individual wishing to question what was 'wrong' with the service, telling a consumer to turn a faulty appliance on isn't exactly sensible is it!

This the red ones too?

This the red ones too?

Good job all the circuits in my house have RCBOs on them, so I'll not be having a fire. The problem is people under value safety. About £200 more to add RCBOs to my consumer unit, not very much really.

had an RH toaster that blew up last week and fused my kitchen - less than a yr old.

Also couldn't fit a slice of bread in it - too big!

I don't disagree with you and will indeed take the kettle back to Argos.

I do feel the kettle should have lasted longer than it did - it broke because of a cheap shoddy plastic switch which to me suggests poor quality.

Bit of a shame that formerly respected brands have become a shadow of their former selves.

It was the branch at the Arnison centre Durham - actually.

Typical. Bought them both for £15 each when they were on offer at tesco the other week. Nice find

Thanks to cut backs, Trading Standards are bloody useless these days. I had some oven gloves from Asda that ended up being useless and giving me a burn. They simply asked Asda if they'd had any returns for this particular style, they said 1, so they they decided the gloves were safe. Utter joke!

Well my RH microwave combination is wonderful no problems what so ever.

I have a toaster that you need to toast twice to get brown, I bought it to replace another that did the same. Perhaps that's how they are supposed to work?

RH is owned by American firm Spectrum Brands who also own Remington and George Foreman.

Scale is down to your water nothing to do with RH and mine switches off when it boils, what a nuisance.

I have had 2 RH kettles for some 8yrs the 2nd one has been for 2yrs now and had no problems at all. We also have a RH mini grinder for many years may be 10yrs and it is still working when needed.

This is certainly a true bargain it's not even BOGOF as the single RH kettle costs more that £7.50.

I will check it Mon....

Irrelevant much!

If the item is faulty, then you have no need to contact the manufacturer, unless you bought from them. Otherwise, you contact the retailer, who then arrange with yoursself for a repair a replacement or a refund. the payment for postage is not your responsibility, and you can insist that it be collected from your home. Try asking for a pre paid envelope that you can use. They have to deal with your case with minimum inconvenience to yourself. Refer to Sale Of Goods Act 2002, i have it saved to my mobile as PDF, just in case anyone tries to dispute anything with me. No matter what some sales assistant tells you about company policies. They can not trump an act of law. People need to read up on their rights and not blindly accept what some one tells them in a pub, or whatever. We all get told by anyone that we have only "a one year guarantee on that" This is absolute bullcrap. You may have to look hard for a copy of SOGA 2002 as it's not easily found, now the OFT has ceased to exist.

No difficulty looking for SOGA 2002 just put that in your search engine, good luck understanding it but basically it means that the seller must repair, replace or refund you not the manufacturer unless you bought it direct from the manufacturer.

No difficulty looking for SOGA 2002 just put that in your search engine, good luck understanding it but basically it means that the seller must repair, replace or refund you not the manufacturer unless you bought it direct from the manufacturer.[/quote]I'll not disagree with you there, looking for SOGA 2002 is easy, as you say, just type it into your search engine. However, the hard part is actually finding it. I'm gonna take a guess and say that you have been looking at
"The Sale and Supply of Goods to Consumers Regulations 2002" I'd advise anyone not to even bother with that as it is so convoluted and for the benefit of legal types who practices the art of obfuscation. The SOGA 2002 was printed by OFT. It is very easy to understand and presented in a way that doesn't confuse. It is basically a shortened and straight to the point version for everyday people. Essential these days for everyone, that's just my opinion.

manage to get one from leeds headingley store. thanks op

they have four in stock on the system....but when I went to buy mine that I reserved a staff member said they have all gone now. I'm assuming staff members have bought the rest.

let me just say this
Wow

That's valentines sorted. :smile:

Called wilko customer service and had the lady check about 8 stores for me, she said they've been flying off the shelf like hot cakes. I left it too late, Never mind :disappointed:

None in the bradford store

went to my local store kettle was for £18 toaster was for £20

It says on the website that this product is currently not available and it may have been a special purchase that will not appear again. Stores do this sort of thing to rebuild footfall like for just after Christmas etc..

how many kw? kettle

Its 3kw - Model is Russell Hobbs 20091

If you look at the Argos site its £16 just for the kettle
http://www.argos.co.uk/beta/static/Product/partNumber/2417086.htm

Super Bargain - glad I got it ......

Wilko's website says "Product Unavailable"

Yes, I believe it's now sold out in most places.

​Good2Know . Thanks!

We had a kettle that developed an intermittent fault that caused the heating element to stay on, if you set it to boil and forgot about it it would boil off all the water right before burning your house to the ground. Amazed they can legally sell this dangerous junk in the UK.

The most common reason for a kettle not to switch off is user error of the user overfilling the kettle that stops the cut off switch from working which is not a manufacturing fault.

Lol - doom and gloom

Let me think .... Oh yes if you had a telly that developed a fault it might overheat when you are in bed and burn your house down. Not to mention that microwave and washing machine with a problem.

Best we ditch all electrical items and go back to the 1800's to be safe. :smiley:

how to use coad and where is coad ???, i dnt understand :disappointed: