If your local WH Smith store was oos and didn't offer an alternative phone the Daily Mail on 0808 272 0808 (Freephone from a landline) between 9am and 6pm today 'till Tuesday, or e-mail [email protected] and register your complaint.
They'll ask for the address of the W H Smith that was out of stock.
This offer was not subject to availability so they should offer you some sort of compensation
UPDATE MON 15th FEB:
See # 45
Free box of Lindt Lindor Cornet 200g or Thorntons Classic Box 274g chocolates - OR (if stocks run out) AN ALTERNATIVE PRODUCT OF SIMILAR VALUE - with tomorrow's Mail on Sunday
Take the voucher printed in paper to any WHSmith High Street store and exchange for either one free Lindt Lindor cornet 200g, or one free Thorntons Classics box 274g - or something of similar value
TERMS:
The voucher entitles each reader to either one Free Lindt Lindor 200g Cornet (Milk Cornet, White Cornet, Assorted Cornet, or Strawberries & Cream cornet), or one free Thorntons Classics box 274g from WHSmith High Street stores only. Valid on Sunday 14th February only. There are 27,000 Lindt Lindor cornet 200g boxes available, across 570 stores and 7,200 units of Thorntons Classics box 274g across 500 stores, correct on 12th Feb 2016. If the Lindt Lindor cornet 200g or Thorntons Classics box 274g are unavailable, you will be offered an alternative product of similar value. Offer excludes Outlet stores, Books by WHSmith at Selfridges, Harrods and Fenwicks stores, WHSmith ‘Local’, Online and Travel stores including those at airports, railway stations, motorway service stations, hospitals, garden centres and workplaces. The voucher cannot be used in conjunction with any other promotional voucher, privilege card or discount card. Only one voucher can be redeemed per transaction and it must be surrendered on use. No cash alternative. Photocopies will not be accepted and the voucher is not transferable. Vouchers that have been forged, defaced or otherwise tampered with will not be valid for use.
Updated link - Thanks thepearce http://www.dailymail.co.uk/home/prmts/article-3442682/FREE-box-chocolates-weekend-s-Mail-Sunday.html
Top comments
CharlesCalthrop
13 Feb 1613#9
Foreign chocolates? Dark chocolate? This surely can't be the Daily Mail...
frostyclock
13 Feb 167#7
Sorted, she can have the newspaper for valentines.
I will get them for my left wing Guardian reader, and onced consumed, inform them there were courtesy of Daily Mail :smile:
Latest comments (66)
MsScrooge
28 Apr 16#66
Pleased to say I've finally received a £5 WHS voucher.
jimmybo
29 Mar 16#65
I've just contacted the Daily Mail again as I still haven't received my chocolates (and e-voucher) as promised.
They are making up a "case load" of names of those who still haven't received their chocolates so that another batch can be sent out
If you still haven't received yours, then phone 0808 272 0808 (Freephone) so that you can be added to the list.
I've been reassured that we'll still receive our chocolates.
Let's hope that they arrive in time for Christmas! :smirk:
chocolateabuse
25 Mar 16#64
Nope still not got mine, has anyone else...I want my chocolates, damn youuuuu!!
quote=jimmybo]Update:
I've just contacted them
In view of the number of claims that the Daily Mail are now processing it'll take a bit longer for all of the chocs to be sent out
You should all soon receive your chocolates![/quote]
jimmybo
8 Mar 16#63
Update:
I've just contacted them
In view of the number of claims that the Daily Mail are now processing it'll take a bit longer for all of the chocs to be sent out
You should all soon receive your chocolates!
chocolateabuse
4 Mar 16#62
Still not got mine. :disappointed:
jimmybo
23 Feb 161#61
If you've received an e-mail from the Daily Mail confirming a compensatory box of chocs. you will get them!
The claims are being processed today and you'll receive the chocs in 7 - 14 days! :wink:
Just in time for Easter! :laughing:
MsScrooge
22 Feb 16#60
No my partner was told last week that he would receive a voucher by email but he hasn't had anything. He wasn't asked to email anything to them either.
chocolateabuse
22 Feb 16#59
Has anyone received their chocs yet..They didn't ask me to email anything.
Coffee100
20 Feb 16#58
Same here. I chucked mine away. Would appreciate a pic if the vouchers were not unique. Thanks.
Doctorfloppy
19 Feb 16#57
Recycled the paper before I realised the Mail on Sunday would honour the voucher. Got an email telling me to email back a photo of the voucher to claim. Anyone still got their voucher and willing to post a photo? Would be much appreciated.
lilycowx
19 Feb 16#56
no they asked me to send them a pic of the voucher :/ never mind i've sent them my address regardless and if they don't send it then hey ho, its worth a try. Thanks anyway x
jimmybo
19 Feb 16#55
See #33
The voucher was three pages back from the last in The Mail on Sunday.
I've recycled my copy now but they shouldn't ask you for the voucher - just the address of the W H Smith store that you had a problem with
Coffee100
18 Feb 16#54
Hi there. Well done on getting justice. Could you give me the email address or number to contact as I too couldn't get any chocolate's in my local WHSmith. I'm really surprised (pleasantly) that you are able to get compensation for this. I had given that before I'd started because I thought I wouldn't get anywhere. Well done again
lilycowx
18 Feb 16#53
Hello mate,
Just wondering if the picture you posted is what the voucher looks like? I've emailed them about the chocolates as my vouchers didn't work so i threw it away cant remember what it looks like lol
jimmybo
18 Feb 16#52
The problem was that the W H Smith checkout staff were asking every customer who purchased The Mail on Sunday in their shop if they would like a free box of chocolates - without even taking
out the voucher
Not only did this cause stocks to run out quickly, but customers could return later with the extracted voucher and receive a second box
My local W H Smith actually sold out of copies of The Mail on Sunday by 10am
Customers were purchasing three or four copies which meant that even the substitute supplies of chocs ran out
Totally the fault of W H Smith for their mishandling of the offer
DealJourno
17 Feb 161#51
It was their fault. They shouldn't have pushed a promo without ensuring the supplier could meet the potential demand.
I bet Dale Maily got his chocolates.
jimmybo
17 Feb 16#50
It wasn't the Daily Mail - or their promotion - that was the problem - and they're so far trying honour the offer
Their big mistake was to give W H Smith the contract to distribute the boxes of chocs! :disappointed:
I doubt that they'll do that again! :smirk:
tumbleweed
17 Feb 16#49
I know I gave them the story!
DealJourno
17 Feb 16#48
Just heard about this on You & Yours on radio 4 about this. Loads of complaints. The best complaint is to stop buying the Daily Mail/Mail on Sunday.
jimmybo
15 Feb 16#47
Hopefully, everyone else who contacts the Daily Mail helpline number, after their W H Smith store couldn't supply the chocolates offer on presentation of the Mail on Sunday voucher will receive the same :wink:
joesmum
15 Feb 161#46
ah lucky you jimmybo, chocs in the post :smile:
jimmybo
15 Feb 16#45
Update:
All credit to The Daily Mail for sorting out a problem - created by W H Smith - with their promotion
Extract from e-mail: "Thank you for your call today regarding our free box of chocolates promotion in The Mail on Sunday.
We strive to be inclusive and make it easy for all readers to enjoy our promotions. We agreed with our partner, W H Smiths, to provide an alternative should the promotional stocks run out. Following your complaint, we have investigated with W H Smiths and can confirm the stores were instructed to provide alternatives. I’m sorry that this did not happen in your experience.
Just wanted to provide you with an update from this morning. Apologies for the confusion.
We still want you to be able to enjoy your chocolates and have decided to post you a box of chocolates to make up for the inconvenience instead of the £5 eVoucher as previously mentioned.
As always, your comments surrounding the promotion are valued and this will be fed back to our Promotions team to try and ensure the smooth running of future activities.
I hope this brings a satisfactory resolution to your complaint."
Well done The Daily Mail! - But I would think twice about using W H Smith for any more of your promotions :wink:
tumbleweed
15 Feb 161#44
I was told yesterday by the 'Head of Promotions' that anyone affected would be offered "suitable compensation" so congrats jimmybo in getting the first of their service recovery mission....
jimmybo
15 Feb 16#43
RESULT:
I contacted the Daily Mail helpline again (see #33) and they're sending me a £5 e-voucher for any purchase at W H Smith
They are aware of the problem
I would suggest that anyone else who didn't receive their chocolates does the same
jimmybo
14 Feb 16#42
The Daily Mail will have to honour these vouchers
They're just realising the incompetence of the W H Smith employee's ability to cope with the demand for this popular offer.
Everyone with The Mail on Sunday voucher should receive their chocolates!
wolfman78
14 Feb 16#41
got mine at just gone 11,the guylian ones,i was panicking as 2 in front had last ones on counter but guy said to next woman in cue that some just behind you by sweets,only bout 3 left so grabbed one and said these ones is it mate as passin the paper to pay,haha :smile:
tumbleweed
14 Feb 16#40
Eventually managed to get through to someone at Mail on Sunday. Jody said that WH Smiths should have offered an alternative for the same price and that you need to take it up with the manager of the local WH Smith store. When I said I had done that she said that he should've given an alternative and they shouldn't have said there were none available. She said that they hadn't been given any further information about how to deal with these complaints but that they were logging everyone's details….in other words, politely, goodbye. I'm emailing the press office.
BobMass
14 Feb 16#39
Manager in my store told they they started the day with 4(!) boxes of Lindt and a couple of dozen of the Thorntons. All gone by half 11.
joesmum
14 Feb 16#38
ran out in my W H Smiths too, got the manager down and I said there is nothing in the script which says subject to availability. He gave me a damaged box of Lindt, not that I cared by that point! Will just have to scoff them as they won't make a good raffle prize :smirk:
davidian84
14 Feb 16#35
I dont understand why anyone would buy a paper before checking if freebie is available
jimmybo to davidian84
14 Feb 16#37
That was the point about this offer
There's nothing in the offer t & c indicating "While stocks last" or "Subject to availability so one would assume that all vouchers would be honoured - which I'm confident will happen - eventually
I think that the reason the stocks ran out was because W H Smith staff weren't aware of the "voucher" requirement
They appear to have given anyone who purchased The Mail on Sunday in their store a box of chocs.
The coupon could then be cut out and exchanged for a second box
Good luck to anyone who got two boxes - but those that didn't get even one box should be compensated
tumbleweed
14 Feb 16#34
Thanks for the advice. I've called the number and been on hold to them for 25 minutes now and am about to give up. It's a recorded message with the same bar of music going over and over and the tape seems to be getting mangled as it's playing out of tune and starting to break up! What a shambles….
jimmybo to tumbleweed
14 Feb 16#36
I got through after about 15 minutes so your call will eventually be answered
Try again tomorrow (or Tuesday) morning - I'm sure that they're aware of the stock problems with this offer and the more complaints they receive the better!
tumbleweed
14 Feb 16#31
Reading high street WH smiths all gone at noon. The Lindt, the Thorntons AND "the substitute"! I walked 500 yards to the wh smiths at reading station where they had loads of them but refused to honour the deal as per the restrictions on the voucher. How can they con people into buying their rag under the promise of a free gift then not supply the store with enough boxes? I asked the staff how many boxes they had and no one could answer except "in the range of 30"!
jimmybo to tumbleweed
14 Feb 16#33
You could phone the Daily Mail on 0808 272 0808 (Freephone from a landline) between 9am and 6pm today 'till Tuesday, or e-mail [email protected] and register your complaint.
They'll ask for the address of the W H Smith that was out of stock.
This offer was not subject to availability so they should offer you some sort of compensation
Kapea
14 Feb 16#32
I presented my voucher at W H Smith, in Street, Somerset, at 12-30 today Sunday 14th. They ran out of chocolates on offer, and also ran out of the alternative, a box of Guilian shells. I was very disappointed to come away empty handed.
thepearce
14 Feb 16#30
Thanks jimmybo for this one. Took a walk in time for opening. Quite a queue built up behind. Went for the lindt. Chocolates had all gone by the time I was served at the till. Guylian was also offered as substitute.
3010
14 Feb 16#29
Got the paper in Booths free with shopping. Store opened at 10:30. Got there at 11 all gone including the substitute item. No chocs today.
jimmybo
14 Feb 16#28
My local WH Smith opens at 9am.
ALL of their allocation of Lindt and Thorntons chocolates were gone by 9.30
They were giving anyone who purchased a Mail on Sunday the chocolates - without them asking and without taking out the voucher
No wonder their supplies went quickly (You could return with the voucher for another box)
They are now giving one 250g box of Guylian Artisanal Belgian Chocolates as a substitute that still have a price label on them of £2.99 each or 2 for £5
The store manager and W H Smith consider this to be "of similar value"
narwey
14 Feb 16#27
nice offer
dealpickle
14 Feb 161#26
Fingerprint and DNA identification may be required to ensure you aren't from overseas. Also, any boxes given to food banks will explode.
DealJourno
14 Feb 16#25
Didn't the Mail claim chocolate gives you cancer?
smitn1
14 Feb 16#24
the sweet taste of prejudice....
jimmybo
13 Feb 161#23
It also looks like there's a choice from the Lindt Lindor 200g range - including the most popular Assorted Cornet selection
Maximum of 6 chocolates no doubt! Surely they'll be the smallest boxes with the highest inflated WH Smith prices.
I'm guessing it's the 50g box of Lindor, which are currently £1 in Asda or 2 for £2 in Tesco. So unless I'm wrong, it's a cold deal for me. (plus it involves buying the Daily Mail....eurgh)
CharlesCalthrop
13 Feb 1613#9
Foreign chocolates? Dark chocolate? This surely can't be the Daily Mail...
johnsmith1997 to CharlesCalthrop
13 Feb 161#10
I see in the picture there are also white chocolates.:smile:
frostyclock
13 Feb 167#7
Sorted, she can have the newspaper for valentines.
sradmad
13 Feb 161#6
nice find op,heat added
DavidL
13 Feb 16#5
Tiny boxes, by any chance...?
arma_gera
13 Feb 16#2
Does it need to be done on the same day?
jimmybo to arma_gera
13 Feb 161#3
I can't find any further details yet but will update early tomorrow
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
If your local WH Smith store was oos and didn't offer an alternative phone the Daily Mail on 0808 272 0808 (Freephone from a landline) between 9am and 6pm today 'till Tuesday, or e-mail [email protected] and register your complaint.
They'll ask for the address of the W H Smith that was out of stock.
This offer was not subject to availability so they should offer you some sort of compensation
UPDATE MON 15th FEB:
See # 45
Free box of Lindt Lindor Cornet 200g or Thorntons Classic Box 274g chocolates - OR (if stocks run out) AN ALTERNATIVE PRODUCT OF SIMILAR VALUE - with tomorrow's Mail on Sunday
Take the voucher printed in paper to any WHSmith High Street store and exchange for either one free Lindt Lindor cornet 200g, or one free Thorntons Classics box 274g - or something of similar value
TERMS:
The voucher entitles each reader to either one Free Lindt Lindor 200g Cornet (Milk Cornet, White Cornet, Assorted Cornet, or Strawberries & Cream cornet), or one free Thorntons Classics box 274g from WHSmith High Street stores only. Valid on Sunday 14th February only. There are 27,000 Lindt Lindor cornet 200g boxes available, across 570 stores and 7,200 units of Thorntons Classics box 274g across 500 stores, correct on 12th Feb 2016. If the Lindt Lindor cornet 200g or Thorntons Classics box 274g are unavailable, you will be offered an alternative product of similar value. Offer excludes Outlet stores, Books by WHSmith at Selfridges, Harrods and Fenwicks stores, WHSmith ‘Local’, Online and Travel stores including those at airports, railway stations, motorway service stations, hospitals, garden centres and workplaces. The voucher cannot be used in conjunction with any other promotional voucher, privilege card or discount card. Only one voucher can be redeemed per transaction and it must be surrendered on use. No cash alternative. Photocopies will not be accepted and the voucher is not transferable. Vouchers that have been forged, defaced or otherwise tampered with will not be valid for use.
Updated link - Thanks thepearce
http://www.dailymail.co.uk/home/prmts/article-3442682/FREE-box-chocolates-weekend-s-Mail-Sunday.html
Top comments
I will get them for my left wing Guardian reader, and onced consumed, inform them there were courtesy of Daily Mail :smile:
Latest comments (66)
They are making up a "case load" of names of those who still haven't received their chocolates so that another batch can be sent out
If you still haven't received yours, then phone 0808 272 0808 (Freephone) so that you can be added to the list.
I've been reassured that we'll still receive our chocolates.
Let's hope that they arrive in time for Christmas! :smirk:
quote=jimmybo]Update:
I've just contacted them
In view of the number of claims that the Daily Mail are now processing it'll take a bit longer for all of the chocs to be sent out
You should all soon receive your chocolates![/quote]
I've just contacted them
In view of the number of claims that the Daily Mail are now processing it'll take a bit longer for all of the chocs to be sent out
You should all soon receive your chocolates!
The claims are being processed today and you'll receive the chocs in 7 - 14 days! :wink:
Just in time for Easter! :laughing:
The voucher was three pages back from the last in The Mail on Sunday.
I've recycled my copy now but they shouldn't ask you for the voucher - just the address of the W H Smith store that you had a problem with
Just wondering if the picture you posted is what the voucher looks like? I've emailed them about the chocolates as my vouchers didn't work so i threw it away cant remember what it looks like lol
out the voucher
Not only did this cause stocks to run out quickly, but customers could return later with the extracted voucher and receive a second box
My local W H Smith actually sold out of copies of The Mail on Sunday by 10am
Customers were purchasing three or four copies which meant that even the substitute supplies of chocs ran out
Totally the fault of W H Smith for their mishandling of the offer
I bet Dale Maily got his chocolates.
Their big mistake was to give W H Smith the contract to distribute the boxes of chocs! :disappointed:
I doubt that they'll do that again! :smirk:
All credit to The Daily Mail for sorting out a problem - created by W H Smith - with their promotion
Extract from e-mail:
"Thank you for your call today regarding our free box of chocolates promotion in The Mail on Sunday.
We strive to be inclusive and make it easy for all readers to enjoy our promotions. We agreed with our partner, W H Smiths, to provide an alternative should the promotional stocks run out. Following your complaint, we have investigated with W H Smiths and can confirm the stores were instructed to provide alternatives. I’m sorry that this did not happen in your experience.
Just wanted to provide you with an update from this morning. Apologies for the confusion.
We still want you to be able to enjoy your chocolates and have decided to post you a box of chocolates to make up for the inconvenience instead of the £5 eVoucher as previously mentioned.
As always, your comments surrounding the promotion are valued and this will be fed back to our Promotions team to try and ensure the smooth running of future activities.
I hope this brings a satisfactory resolution to your complaint."
Well done The Daily Mail! - But I would think twice about using W H Smith for any more of your promotions :wink:
I contacted the Daily Mail helpline again (see #33) and they're sending me a £5 e-voucher for any purchase at W H Smith
They are aware of the problem
I would suggest that anyone else who didn't receive their chocolates does the same
They're just realising the incompetence of the W H Smith employee's ability to cope with the demand for this popular offer.
Everyone with The Mail on Sunday voucher should receive their chocolates!
There's nothing in the offer t & c indicating "While stocks last" or "Subject to availability so one would assume that all vouchers would be honoured - which I'm confident will happen - eventually
I think that the reason the stocks ran out was because W H Smith staff weren't aware of the "voucher" requirement
They appear to have given anyone who purchased The Mail on Sunday in their store a box of chocs.
The coupon could then be cut out and exchanged for a second box
Good luck to anyone who got two boxes - but those that didn't get even one box should be compensated
Try again tomorrow (or Tuesday) morning - I'm sure that they're aware of the stock problems with this offer and the more complaints they receive the better!
They'll ask for the address of the W H Smith that was out of stock.
This offer was not subject to availability so they should offer you some sort of compensation
ALL of their allocation of Lindt and Thorntons chocolates were gone by 9.30
They were giving anyone who purchased a Mail on Sunday the chocolates - without them asking and without taking out the voucher
No wonder their supplies went quickly (You could return with the voucher for another box)
They are now giving one 250g box of Guylian Artisanal Belgian Chocolates as a substitute that still have a price label on them of £2.99 each or 2 for £5
The store manager and W H Smith consider this to be "of similar value"
Interestingly it says if they run out of these chocs you'll be offered something of a similar value.
I will get them for my left wing Guardian reader, and onced consumed, inform them there were courtesy of Daily Mail :smile:
I'm guessing it's the 50g box of Lindor, which are currently £1 in Asda or 2 for £2 in Tesco. So unless I'm wrong, it's a cold deal for me. (plus it involves buying the Daily Mail....eurgh)