Good deal but could never deal with the zavvi cowboys again.

Just ordered this for £233.99 (£259.99 + Voucher code VC50 for another 10% off). Happy Days :smiley:

Have received delivery date for Monday so voucher code seems to be accepted with no problems

It arrived fine, arrived in 2 days, it came with an eu plug though, luckily i had an xbox 360 cable lying around. they are a great company and i will definitely be buying from then if they have awesome offers like this.

The console is noticabley faster and smoother than my old one.

How was the transaction? Did the console come through ok? Thinking of placing the same order but know it ships from Denmark.

once i cancelled this awful order i went for this http://www.hotukdeals.com/deals/xbox-one-elite-console-1tb-339-95-with-free-shipping-coolshop-2362433

elite console with faster hybrid hdd, with the elite controller which i will sell as it's worth £100. plus quidco cashback. works out about £232 for the console, of course you'll need to buy another controller if you plan to sell the controller which will cost about £25, so it's like £250.

Definitely worth it as the hybrid solid state 1tb hdd is faster than this one.

I have also cancelled my order with them due to their incredible tardiness and communication (or lack of) that is equalled only by British Gas in my experience. Would rather pay a bit extra for peace of mind.
Well done to all those that got their bargain 1tb Xbox Ones delivered though! Early birds catch the worms!

Order fully cancelled, so not too bad Zavvi
BUT minus points for

a) Saying it was instock when it blatantly wasn't
b) Forcing me to choose a reason for cancellation when your policy states no reason required within 14 days
c) Using the language 'attempt cancellation' instead of 'cancel my order' in an attempt to deter people from cancelling

All in all I probably won't order via Zavvi again, but not the complete nightmare I was worried might ensue from reputation

so not END OF DISCUSSION.
Their communication wasn't too bad with me, they got back within a day or so but they avoided discussing any estimated time, so I decided to cancel my order and go for the 500 GB with ori for 228.

I have cancelled (or 'attempted cancel' wtf??) my order with them. Given their highly odd wording on cancelling, should I contact my bank and have them refuse any request for payment from zavvi do you think? Anyone heard of them trying to take payment after 'attempted cancellation'?

Faz
I am not defending them, just pointing out facts.
AND according to the law regarding sales of goods online, they have to supply "within 28 days of payment"
So waiting a few weeks to save a lot of money compared to buying the same elsewhere is not them trading poorly, they are keeping to the rules of online selling, because they still want to deliver within the limit the law sets. They could have just said sold out and we will not honour the lower price when we get stocks.

the moral to you is, if you want it immediately go to a bloody shop and pay cash and full price

END OF DISCUSSION

Well delivery within 3 days of paying and message replies within 48 hours does not look like a company that the complaints paint it as.
I have had just as bad service that the others talk about from many of the realy large click and brick retailers, where even going into a branch and asking for help face to face sucked.

I just think that in the fast modern world, we expect too much.
Like Zavvi did not expect as many orders as they received, when I (some years ago) worked in a tv retailing store, we would take orders from people coming into on of the 154 stores, only to find that the warehouse was suddenly out of stock when we booked the delivery........ nothing changes, just the method that you can order now that everything is online.

it was estimated 2-3 days delivery yet they gave me an ETA of next month! i waited for 4 days with no dispatch notice or anything, so i ended up cancelling the transaction. My guess is they ran out of stock, but they didn't explain anything until i complained, their reply was that they are looking for other suppliers to sort out the stock.

Just terrible company & it still has a bad rep online. just google search 'awaiting stock pick' and zavvi has 100s of complaints.

What a pig of a company. Terrible communication.

Fayze
I used their facebook page and the 'message' service to query why I had received the 'sorry we could not cancel your order' message I had previously received.
The next day I received a reply that the person has spoken to the sales dept and confirmed it was an error, giving me actual dispatch day and eta of delivery. https://www.facebook.com/zavvionline/?ref=ts&fref=ts

Don't expect emails to be answered immediately, in my place of work yesterday I received SIXTY emails and unless I stop my actual work and spend all day it is impossible to give responses within 5 days.
Just because email is quick to send, do not assume you are the only person sending messages and expect immediate answers.
I will say that they SHOULD include a contact support phone number, which is the problem with nearly all online sales companies.

had to cancel my order since they weren't even responding to my emails. not suprised why they have such a bad rep

Mine has an eta of 8/2/15 awaiting stock pick, someone should really sue these guys...

Mine arrived today

Still 'Awaiting stock pick' also. Likely to be a bust then?

Still 'Awaiting stock pick'... I feel a Zavvi problem coming on...

Mine arrived Yesterday, timed delivery.

Yes, arrived today at time slot allocated, Happy days :smiley:

I ordered on Saturday about 17:30.

Great deal but I'll have to cut my nose to spite my face as I vowed never to deal with The Hut Group ever again. Just won a PayPal claim against them as they didn't want me to return some hair curlers that don't work.

Mine was 'awaiting stock pick' this morning but finally got notification it dispatched before.

i got an estimated dispatch date of 8th FEB!!!! WTF?

estimated despatch date of 'today' though... Not sure if i'll get it or not?

"Awaiting stock pick"... OK here we go...

Mine will be tomorrow.

​Did it arrive following the purchase with voucher code?

Showing as SOLD OUT. Hope no-one was bulk buying.

Does this come with any warranty?

Looks like people are going to get lucky with this one! Awesome! Would love to see pictures?

I was stupid enough not to order it! Now I'm struggling to find one!

Ordered, hot!

Ordered Saturday night, confirmed this morning, delivery due tomorrow at £233.99

Ordered and hotified. Thanks OP.

sorry guys, just got the last one, anyone know if the 1tb version has the matte black finish?

I got a weird email apologising that they cannot cancel my order as requested and I have to accept it and then return for a refund.
I never cancelled it????

Just had notification to expect delivery tomorrow,fingers crossed

I have ha a delivery notifications for tomorrow - looking good!

now marked out of stock. good luck!

many thanks for this. Best deal I could find. ordered.

​I ordered one sat morning, they cancelled it Sunday morning, typical of The Hut Group.

Scratty,buy this at this price,download free games and buy cheap pre-owned games

love it
1TB for £233 and using their £20 voucher for signing up to the preferred partner shopping offer (which of course I'll cancel before the free month is up), I get a further £20 discount on a second controller

Terms & Conditions

1. Excludes pre-order products, electronics and any products that are valid in other multi-buy offers on site.
2. Excludes selected DVDs, clothing, Blu-rays and games.

Looks like it excludes nearly every item they sell!

Ordered. Let's see!
Been a big lack of 1tb deals since black friday

Don't think so but zavvi don't care what you are, they treat you terrible and give awful customer service no matter who or what you are. Cowboy has two meanings btw, check the dictionary.

Good deal but could never deal with the zavvi cowboys again.

Your discount has been applied: 10% off when you spend £50 – vouchercodes.co.uk
Don't see any reason why they wouldn't honour it?

Worst company on the Internet, you'll regret buying it from these guys if anything goes wrong with it

eben if there is no warranty from zavvi, you still have your normal 12 month warranty direect from MS which goes on the serial number (or is it seriel?)

as for waiting for a bundle offer why not get the ea access for £20 and there are currently about 10 games on there. and with a 1t drive you can install all of them without messing around.

Thankyou, been surfing for a deal for my boys birthday since xmas. This is a good offer. :stuck_out_tongue:

Great price for the 1TB model.

Ordered, thanks for this hope they don't cancel with code!

google it.

Hope they honour the code as usually they will cancel the order later if a code has been used, here are the t&c for the discount code:

1. Excludes pre-order products, electronics and any products that are valid in other multi-buy offers on site.
2. Excludes selected DVDs, Blu-rays and games.
3. Excludes selected memorabilia.

Thanks for that info! Makes this deal even better.

Just ordered this for £233.99 (£259.99 + Voucher code VC50 for another 10% off). Happy Days :smiley:

Have received delivery date for Monday so voucher code seems to be accepted with no problems