I have just come back the this thread after reading a text I got from Argos, and I knew before opening this thread it was gonna be full of winners and losers.

But Some of you are just pathetic.....

Moaners with lower spec keyboard: ! TOUGH, Move on, get over it, nothing venture nothing gained, just return it.
You sound pathetic.

Argos: You handled this superbly, you worked your ass off to make your customers happy after you realise you made a mistake.speaking with CM and asking them to work together to try and keep most of us happy... Big thumbs up.there will always be a few let downs not everyone is going to be pleased with the outcome.

Cooler master: coming on here to reassure us as customer and tell us you are doing your best to fulfil orders says A GREAT DEAL about your customer support and customer loyalty..... I have been on the fence between a corsair PC case and a cooler master case for the last week or so, and based on this thread alone I'm completely sold on purchasing the Cooler master case !!
Good job CM huge amount of respect from me

Let's turn this in to a double dare... I'm gonna Flubit it and hope a gorilla suit doesn't turn up via Hermes Express

I realised my comment probably doesn't stand out and is obv quite important, so just to make it more noticeable...

OFFICIAL RESPONSE FROM COOLER MASTER

Could be worse, we could've paid bargain prices for this mouse...

Make that three :smiley:

Mine as well :smiley:

still going strong

I know its been a while - but this may interest those that purchased this:

- have any of you had led failures?

I got £55. £6 for postage, so £49. Didn't buy to sell for profit, wanted the brown one with white LEDs, tried finding a swap, but couldn't.

Out of curiousity, do you mind sharing how much you were able to get for it please?

Got the same text too.

Yeah its highly unlikely they will make this mistake again :wink:

Its probably a mistake, theres no courier or tracking lol

I got the same text, despite cancelling it when some people got sent the Devestator bundle and forgetting all about it. I had no idea they ended up honouring the orders!

I got the same message :stuck_out_tongue:

I've already sold on the keyboard I got but I just got a text from Argos this morning

Hello, this is an important message from Argos. Your order, ref xxxx, for item 4552963 has now been despatched and will be delivered via NO CARRIER (NO_TRACKING_00000 ). If tracked, the progress of your order can be followed on the NO CARRIER website. Thank you for shopping with Argos.
Today at 8:31AM

Same Order Ref and Item number as my original order...
Lol what.

Argos left a voicemail, requesting to arrange a pickup for the keyboard. So I've gone back to Coolermaster to see if I can just RMA directly with them. I won't get a mech for £33, so I'd rather attempt to get it fixed than get the cash back.

Cymrodan,

Did u find a way to fix your keyboard? Im beginning to see the same behaviour on my unit - unresponsive keys, with spacebar taking longer than it should to register. I really like this keyboard, and dont want to loose it if its breaking down.

Micro-P tell argos it's discontinued, or that they no longer have any stock of it. So they are offering a refund. Argos refunded the £32.99 and gave a £10 voucher for the hassle too. Doesn't seem they are interested in the old keyboard back though... so anyone know someone who may be able to fix this, based on the problem I explained above? Thanks.

Was wondering why I got an update on a post a couple of weeks old haha

Unlucky

...and mines broken :smile: a very peculiar problem too, but ah well. Now to see if I can get a replacement or not.. called Argos and they said they'll contact the third party supplier who supplied the initial order - and that they'll contact me to arrange a replacement (hopefully).

for anyone interested, my problem was this:
I noticed once or twice in the past few days whilst playing CSGO, that they keyboard would seem to cut out, and then reboot. The backlights would still be on, but nothing would seem to happen. It ended up kicking back in a few times. But now it's got to a point where I plug it in, and it only types accented letters such as áéóíú, If I spam some of my laptop keys like ALT Gr and Ctrl, it does tend to come back and let me type - but then some of they keys won't work. The num lock key, Fn Lock etc is no longer responsive, and it seems the lights on those keys are turning on and off somewhat randomly (or maybe responding very slowly to an old keypress). Space key seems to not work, and sometimes no c, v or h. The lack of c, v or h is something which then persists on my laptop keyboard after I unplug the keyboard, and I have to restart the laptop in order to get functionality back. I've tried this on two machines now after a morning of troubleshooting, and it acts exactly the same on another machine on a different version of Windows. I therefore fear something software based has gone wrong, and unfortunately there is no factory reset or firmware update/reset available on this model.

Ho hum, not the most warming venture into the mechanical keyboard market.

Cheers for the offer but I will stick as I can change to any colour with those key covers

Have the red switch version if you want to swap. Prefer brown switches..

nice one! thanks for this :smiley:

If you want red lights, just buy a pack of these
http://ukkeycaps.bigcartel.com/product/led-colour-changing-covers-for-mechanical-switches

WIll make the LED's red, one pack of 95 will be enough to cover all LED's

Brown is boring was hoping for red lightup. still a good feel to the keyboard though I might just carry on.

lol, fat chance they'll make the same mistake :smirk:

Not entirely true:
http://www.argos.co.uk/static/Product/partNumber/270432.htm
Here's hoping that goes on sale for £32.99 :smiley:

You might all be interested in this as well.

Various Themed Mechanical Keyboard ESC Keycaps / £1.65 Delivered @ GearBest

All mechanical keyboards have now been removed and discontinued from sale on Argos. :neutral_face:

Got one with red switches, let me know if anyone would like to swap their browns/blues for it.

York or Newcastle area

Anyone in bristol looking forward to swap their brown/blue for red?

Have red, looking for brown, sunderland area

Have red looking for blue if anyones prepared to post only opened to check ok and no dead led

In Trowbridge have Red, looking for Blue or Brown.

Would consider a postal swap.

Also travel to Bath or Yate.

PM if anyone interested!

Have blues, willing to swap, Manchester.

I have Browns looking to swap for Blues, Portsmouth area.

mid wales newtown would swap my red [img][/img] for blues or browns ?

swapping reds for browns, Cardiff area!

If anyone decides to sell one of these give me a shout :smiley:

Have red, want to swap for browns in Cardiff :sunglasses:

A long shot but does anyone in Coventry or surrounding area have browns they want to swap for red?

The keys are too light for me

Now the blue is gone!

Its not a poker 2 actually, its a RK61 with Kailh blues, wanted a bluetooth mech for my windows tablet (the weird membrane ones for surface and that are awful) but ended up using it as my normal keyboard for a few weeks recently. Kinda got used to the satisfying noise of the blues! Was slightly to hard for everyday use only being 60% though, hence why I went for this one!

Its not a poker 2 actually, its a RK61 with Kailh blues, wanted a bluetooth mech for my windows tablet (the weird membrane ones for surface and that are awful) but ended up using it as my normal keyboard for a few weeks recently. Kinda got used to the satisfying noise of the blues! Was slightly to hard for everyday use only being 60% though, hence why I went for this one!

Managed to get blues, I am very happy. £33 well spent.

Trying the keyboard out instead of my Ducky, I quite like it not sure if I prefer it though.

Hey I have the red switch version and live quite close to Croydon and wouldn't mind travelling up as I can visit some family.

I put my old card in window and circled the leave with neighbour option and wrote a little note asking for them to leave it with neighbour please. They tried to redeliver today, and thankfully left it with my neighbour. Just need to wait for my neighbour to get in from is night shift! Goodluck

Have Red. Anyone want to swap for blue or brown? Merseyside area.

Did you have any luck with them? Got in again to a blank card with no attempt to try anything else. Just called their automated line to be told the delivery can't be rearranged and it hung up!

Indeed I do commute to. London:D I'll send you a pm

Happy to trade my blues for your brown if you are in London or near Croydon.

What switches are in your Poker 2? I have Browns in mine.

Thanks OP, Argos and Cooler Master.

Looking to swap my Blues for a Red or Browns. I'm in Croydon\London.

I have the red switches looking to swap for blue. I'm in the Crawley area.

Just got mine, cm quickfire tk with brown switches. Did anyone get the xti?

Still looking for swap in Sunderland
I have red, want brown.

Just had mine delivered with Red switches. Would prefer Blue. Willing to swap with someone in the Reading area.

My word its a bloody good keyboard isn't it. (Brown switches)

Looking to swap blue for anything else in the Chippenham area, box has been opened to check contents and make sure it works but otherwise new.

Anyone have any idea when these will be restocked in Argos?

looking top swap red for brown
cardiff area, anyone ?

Hi sorry but I am already meeting up with crocodilezzz to swap my browns for his blues tom. thanks for your reply.

Sounds great, Saturday? It won't let me send PMs, my email is MOD EDIT

I'm in the same position. I'm going to put today's card in my window and highlight 'leave with a neighbour' in hope they do that! Only other option is pick up from delivery office which will be a push to get to after work! We shall see.

Still looking for a swap in Sunderland.

I have Red unopened, after Browns.

Missed my delivery today as I was at work. No problem I thought, I'll rearrange for Saturday. But no weekend deliveries, can't even do the 100 mile round trip to pick up on a weekend!

The card mentions using a safe place or neighbours but I can't see any options for this. Not impressed!

Anyone here who would like to swap their blues for my browns?

Hi I received my browns today. I don't mind swapping mine for blues as long as yours is also new. I already opened the box to check content. I live near Leyton underground station but prefer to do the exchange at my home which is 3 mins. walk from the station so we can test each others keyboard.

Just contact Argos 0800 0232227

Who do you contact if you want to send it back...just asking

I had browns delivered. I'm very impressed with the quality of the keyboard, though I still would have prefered blues.

I'm 24hrs in to this Brown switch Keyboard,5 hours of MMORPG gaming.... and i love it! i would happily pay the £80 to replace this keyboard

They did the same to me.
blank card, no nock on the door, Wiltshire area

I ended up getting one with brown switches; really light and great for gaming. This keyboard has a lovely clickity-clack and it feels so much better than the boggo corsair k35 I had before.

I've gone from a zalman sort-of-cherry switches to corsair k35 (hated the sticky typing on that membrane) to this. Love it so far.

If you do change your mind, let me know :wink: not really fussed about being used
as this one is my 3rd mechanical keyboard I would say blue is definitely a lot more clickier and requires a full stroke to the bottom to type. I used to love blue but it starts to put on a toll at my joints since I type everyday and from then I switched to brown (toll of working in IT inds :wink: )

I think i might decline (thanks for the offer though)
I'm starting to get accustomed to brown since I'm a gamer but also have to type a few lab reports/essays.
But would prefer blue for the more clickity clackity and blue LED
Also I've opened up and used the keyboard for half a day which might not be preferable

Does anybody in London want to swap My Blues for their Browns?

Unlucky for me mine was stated as being delivered this morning and signed for by a family member although it wasn't. There was no note so the deliver guy has either left it with a neighbor and left me no note (No reason as we were up at 7:40am) or they have stolen it. Contacted UK mail and they are looking into it. I think i'll end up with a refund if anything, would rather them send me another one out but oh well. These things do happen. Glad to see they have pulled through for everyone else =)

Got browns, pretty happy with that.

Cheers OP and CM!

Reds For Brown
Cardiff Area ！
Pm me !

Lol yeah, some are really pricey.
You want a nice foam one, dont bother with gel.

Cheers can't believe the price of some of them lol

https://www.overclockers.co.uk/glorious-pc-gaming-race-gwr-87-compact-tenkeyless-ergonomic-keyboard-wrist-rest-gs-007-gr.html

Would be nice.

Anyone got any ideas for a arm/palm rest?

wow 1000 comments, can I exchange my badge(s) for brown switches? :P

gz on 1k!

I feel bad about my earlier post, UKMail came back at about half 4 to try and redeliver it, just as I got in!

Brown switches :smiley::smiley::smiley::smiley:

1000

Grats on 1k OP :smile:

now im slightly peeved that i didnt get brown...oh well

Still looking to swap my blue for your brown!

Has anyone that has received the actual devastator bundle gotten information or texts about their keyboard being collected and replaced for the ones being sent out?

Brown - happy days cheers to the trio Coolermaster, OP & Argos:-)

Hi there, happy to swap my blue for brown and I do walk by the islington area on my way to work everyday

had red delivered. wanted brown as got k90 already. anyone in Leeds wanted a swap, please PM. prefer brown/blue. cheers

I haven't had mine delivered yet...

Just had a brown delivered. Keyboard feels nice and solid but not plugged it in yet.

Still looking for swap in Sunderland, my Red, for your Brown.

they are brown :laughing:
only unboxed the keyboard and havnt plugged it in, but i know it has white LED and is in the middle spectrum of clickity clackity between red and blue

I got a brown, anyone in Manchester with a blue want to swap?

I got blues; What are the browns like?

Damn only just seen all this! I was so close to ordering but after seeing people cancel though it was a waste of time.. Feel worse for those who cancelled orders!

Have red. Anyone want to swap for Brown? Liverpool area.

Got home and mine had arrived, really chuffed and a big thanks to Argos and Cooler Master for honouring the orders.

I got the browns, wanted the reds after reading they were more suited to gaming, but its my first mechanical keyboard after having my eyes on them for a while and the browns feel really good, im so glad i bought one. It is THE perfect keyboard for me in terms of size as i have little desk space. Its also my first Cooler Master product and the build quality is excellent. Will definitely be looking at them more in the future. I couldn't be happier.

Thanks also to the OP for pointing out the deal.

If anyone wants to trade a Cherry MX Red version for a brown or a blue in Leicester area, then please let me know :smiley: Thank you.

sorry mate gone now

Oh well, just received a red which was my least desirable option. Not ungrateful though... :stuck_out_tongue:

'Fraid not, about 500km from London. Shame.

I got a blue, happy to swap if you are in London area. :smiley:

Got a red delivered. Thanks Cooler Master and OP

Received a brown TK which is what I asked for :smiley:

Cheers OP, Argos & CM <3

FYI I never received a text apart from the one last friday, and no email apart from the original order confirmation from Argos

Finally got mine and its a brown, is anyone in the Merseyside area interested in swapping it for a red? The box has not been opened

Sunderland Area
Have Red, want Brown, PM me.

:neutral_face:

So many browns :disappointed:

Got mine now and i was pleased to find i got the brown version which im loving its like my reds but slightly heavier and nice bump in the middle :smiley: much appreciated cooler master and OP

Brown delivered today which I'm pretty happy good work cooler master.

Got a brown delivered.
Many thanks Cooler Master, oh and OP of course (looks like you picked a good one for your first deal post, hope you break the 1000 comments and get your HUKD badge).

Got a text this morning!

Housemate waited in for it to arrive, found a blank "we missed you" slip 30m before the time they said. He'd been sat waiting, no knock... god damn delivery people... guess im waiting till tomorrow for mine...

Received a little over an hour ago. Brown Switches. I got both a text last night saying it would be delivered today and a text early this morning confirming the time of delivery.

If anyone in the Devon - Torbay area has a red switch keyboard I'd be willing to trade for my brown. I've not opened it yet because I'd prefer reds. If not browns will do :P.

Thank you sir.

If you want some blue get some of these:
http://ukkeycaps.bigcartel.com/product/led-colour-changing-covers-for-mechanical-switches

^^

HURRAH!!! White is far more Tottenham colours than blue :smiley:

Thanks mate.

FYI, I've got the brown apparently. Really wanted blue backlighting, so a little gutted. Presumably the brown switch keyboards have red backlighting?

In the unlikely event anyone Hertfordshire based got a blue, I'll swap for the brown I have.

Not too far really. All my other accessories plug in with a decent amount of slack of the cables. I don't think the cable on this is 1.8m though, as that's the same alleged length as my Logitech G400, and the cable for that is more than long enough. It's not a huge problem or anything.

Something keyboard sized arrived says my misses, I'm at work atm...

Just got mine, brown, brilliant!

anyone in le10 hinckley area want to swap my blue for your brown or red keyboard?

Sigh, just had mine delivered. Red switches.
Anyone who has a Brown in the Sunderland area, PM me, otherwise this is either getting sold or returned.

Also had one with brown switches delivered this morning. Would have preferred blues, but browns are better than reds at least. Can't really complain for this price.

The cable on the keyboard is super short though. I had to plug it into my front panel USB, as it won't reach around the back.

Yet another brown just delivered here, very pleased with the result, thanks to the op for spotting and choosing to share the original deal.

Ordered 2, received 1 with brown switches. Called Argos and they advised that they could only fulfil one so refunded the other (checked bank statement and there is a refund of £32.99 from the 26th Jan).

Happy to have received anything but at the same time would have appreciated some communication - even if just to confirm I was receiving 1, or some tracking details - anything really :smiley:

I already had the brown CM fullsize ultimate keyboard and just got the red key TK version and I must say it is sooo much quieter than the browns. Can see how the reds would be better for fps gaming but its no where near as good for general typing.

Might just steal the keys caps off it as my brown keyboard has french keys. Picked it up from beepick.es for £33. Really missing the arrow keys on this TK version.

Also just notice some damage to one of the keys, there was a small tear in the box when it arrived in and it has damaged the keypad no 3 key.

A lot of Browns today! mine is coming between 1:30 and 2:30, I'd like Blues because I already have MX Red and Brown keyboards, I'll be happy whatever :sunglasses: .

Not a gamer so brown switches just delivered, keyboard fetish over with! :smirk:

Got mine this morning, brown switches.Thanks again OP,Argos and CM :smiley: Btw I didnt receive any txt message prior to delivery

12:00 - 1:00 delivery here.
Hoping for browns!

some nice brown keyboards

Yay! I got brown switches which is what I wanted. Thanks CM, OP and Argos!

Mine just arrived. Blue switches :smiley:

came this morning just now got red switch will swap if anyone wants red for a blue or brown i dont actually like red switches :disappointed:

Brown switches delivered this morning, very pleased.

Mine came this morning, I received brown switches. My first mechanical keyboard and it feels so nice to type on :smile:

Thank you OP and Coolermaster.

I ordered the blue backlit one. I was not expecting anything from Argos to be fair due to this quite clearly being a massive mistake. My keyboard came this morning. I got the Quick Fire TK with Brown switches and clear backlit. Now I know nothing about PC keyboards but after googling what I have received today it seems that I have got one hell of a great deal here. I think my son is going to be very happy when he comes home from school !!!

I just got my keyboard delivered about 30 mins ago and got the MS Browns, so I'm quite happy with that. It's my first mechanical keyboard and the clack is so satisfying to type on! :smiley:

getting delivered today wanting red ........will swap if blue essex area

As others I just had the red delivered - not a gamer so was keen on the blue/brown.

Trowbridge/Bath if anyone wants a straight swap - also would do by post.

If interested message me pse.

Got the reds yesterday too, many thanks to OP, Argos and CM. <3

Got the Red switches, its my first mechanical keyboard , im loving it so far but I think I will prefer the brown/ blue ones these seem a bit too light :smiley: But im loving it so far

Guess this might be an opportunity ->http://www.coolermaster.com/company/careersList-Europe.html

Considering that MX switches are fixed price, the cost of distribution, and the cost of implementing a programmable layer, and the light modes, I would say they broke even.

Mine arrived but it is a red version. I much prefer the blue. I find them better for both gaming and typing, but it's pure preference.

I'm really tempted to send it back. I know it's a great price, but the reds are not for me (used them before, not opened it).

Forgot to mention earlier today, but recieved the reds after getting a text about delivery in the morning. Not complaining at all at the price but wouldve liked the browns. If anyone from Birmingham gets a brown one and wants to swap let me know!

P.S. THANKS A LOT OP :smile:

It's all about the community!!! and how to make it yours.

Everybody seems to know the UK CM Sales Rep!

It's well known mechanical keyboards (basically keyboards from the late 80s /early 90s) are extremely over priced for the gaming market, as indeed most gaming products are. All parties involved here still probably made a profit. :laughing:

Just got my delivery text! Delivering tomorrow!

If I get red, want to swap for a Brown. Sunderland area

Got a text for delivery tomorrow. Got a red key keyboard already so willing to swap blue or brown if anyone is closeby - Newport or Cardiff - just drop me a PM can meet up!

Hopefully they will make it back in the long run.

I've had a play around with the keyboard and as long as it lasts I'd be more than happy to buy another later down the line.

They've got a future customer out of me.

I know, CM basically had a knee-jerk reaction and ended up supporting Exertis, and making good on the orders.

CM lost a lot of money here, Argos certainly put pressure on this.

Got my delivery notice cant wait to see what i get tomorrow (:

i got 4 keyboards coming tomorrow now.

Looking forward to this

3 seperate orders

Because we know where they will end up , although I'm sure he'll say otherwise.

Not really, he paid for them, how's that greedy?

Mine arrived today, ordered Wednesday at 11pm.
I got the reds, was after the browns but I'm happy.

Like many others, I'd be willing to trade for browns, Glasgow area, PM me if you're interested.

I got the Cooler Master Quickfire TK Blue (Blue swtices too) instead, not complaining.
Looks like they're not only changing switch colours but models

Just got my text for delivery tomorrow, the anticipation of what it will be.

Looks like I actually got the Cooler Master Quickfire (Blues) TK instead

got a text confirming delivery tomorrow,
let's see what batch we will get.
My preference is Blue>Red>brown
but happy with any switches :laughing:

I've not had any email or text correspondence from Argos and I ordered last Wednesday evening am I the only one ?

My mistake - deffo someone with a name beginning with M though... Enjoy your keyboard!!

Just got my delivery confirmation email. Keeping my fingers crossed for Blues but will be happy regardless.

Luckily Mine just arrived; Got the Blues, well happy. The Mrs was not.

Nope I never got one.

Got red here

Lol had a bit of a moan on here and finally got a text from extertis about delivery.

Yay a delivery text just came through!
Tomorrow is the day they deliver the pok3r isn't it?

No text since the one informing that the blue isn't available and would get brown or red. Ordered Thursday morning, living in south Wales. Just wait til Friday and be happy with the bargain!

I got a brown keys !!!

Happy days

Got the red, like it but it seems to miss keystrokes every so often.

Also reading through some comments On here how have people who ordered on Thursday got it already.

Received mine today. Wanted blue led but received red led version after getting a text from them.

Liking it already.

This is the community spirit we want, everybody being happy and with this thread still growing, i'm sure we will hit over 1K comments!!!

Don't forget to like, love and share : - https://www.facebook.com/CoolerMasterUK/

You get a text saying they are delivering from uk mail. My carrier was Exertis UK and gave a time slot.

typed on my New cherry mx red - already have a black so happy

Don't hope too far, just hope you'll get one and be happy if you do for £32.99... you might hope too far and they might run out and send you a devastator bundle...

Same here. Hoping they'll have run out of reds, blues and browns and will have to send the xti instead.

same

No txts other than the 'changing color' one. No further updates since then.


Am I the only one?

Just got back home, got the reds, no biggie as this is my first mech, I'm not going to complain at the price I got it

Now to build my pc....

Also, I want the keyboard near silent, do I get O rings? Can someone point me in the right direction

Thanks

Hey we have the same mouse and the same keyboard :smile:

Got mine this morning, Quickfire TK Red, would have liked the blue to match my PC Case lighting, but red matches my mouse, so win - win :smiley:

Yes I have, just to see if all the LEDS are working, cos tk are famous for LED not working
let me know when u get them :smiley:

Red here too

I work in Cardiff, should receive mine soon. I think I'd prefer reds so if I get brown or blue then I'd be happy to swap. You opened yours?

edinburgh .

TK reds.

happy days.

also bagged the eclipse computer func kb460 reds earlier this month :smiley:

I'm currently using the cherry mx silent switches which are very similar to reds. I find them great for gaming but I had a keyboard with blues on for 2 years and you do get uses to them even for gaming. My only issue was the noise, although cool at first it drove me mad playing games lol.

Is there any mechanical keyboard forums in the UK, where i can make a swap from reds to brown ?

I live in East Grinstead which is close to Kent and wouldn't mind travelling.

Did anyone in Scotland get anything else other then Blues?

I know, I originally wanted blues for the more tactile response but after seeing everyone get reds and getting the message to say I wouldn't get blues, I did some research and thought the reds would be nicer for my purposes (gaming). Now receiving the blues I am just having to change my mindset back.

I am going to try it out tonight, see how it feels, but if I don't like it does anyone with a red want to swap? Preferably around the Kent area. If so I'll let you know tomorrow morning.

Got the TK Blue. Interestingly the delivery man failed to deliver my package yesterday, said it wasn't in the truck. Turned up today all apologetic with a Blue switch mech. Had just convinced myself that Red would be better for my purposes than the Blue, now have to re-convince myself that the Blue is superior.

Just got TK with Blues! Happy days.
Ordered thursday night, and never recieved a dispatch text or anything other than the email saying that the led colour may be different etc. I wasn't expecting a dispatch text because didn't stick a mobile number onto the argos account till after i ordered, however. Very impressed with CM and Argos!

Already have the k65 rbg in reds so was hoping to try a new type of switch appreciate the offer though (:

At first when I opened the package and saw red switches I was a little disappointed as I prefer brown switches with a tactile bump, But after typing on it for an hour or 2 I find it just as easy to type on as my g710+. I assume this is because I usually bottomed out my keystrokes anyway.

And for £33 I can't find anything to complain about as I bought it to replace a rubbish wireless membrane keyboard on my second computer.

Another note is that my g710+ has O rings on each key which means that the cm storm is louder when I type than my main keyboard.

You dont come in to london, do you?

P.S I dont keep posting the same thing... it seem to happen when I refresh

Good luck swapping reds lol

Don't suppose anyone wants to swap their mx blues for my mx red (Southend Area)

I already have reds :disappointed: QPad mk-85 i want de_Blue :smile:

Just got the keyboard, requested Brown. Got the red...
Willing to swap for Browns or Blue
Cardiff Area

I'm in Liverpool and received mine. Not sure what colour yet. Just received text from Wife say delivered.

Doesn't seem to be any logical order in which keyboards are being sent out, randomly color wise, wonder if it's alphabetical.

Got a text this morning saying delivery today. Just got Reds

You guys who got yours delivered, what company delivered?

Got reds but was after blue/brown.
I'm based around south and east Yorkshire.
Please PM if you're wanting to swap :innocent:

Im in montrose and ordered at 10am Thursdays but the last contact i had was them saying it wouldnt be blue switches

Still waiting in Essex, no delivery text, no phone call, ordered Wed @ 6:30pm

Still no sign of mine yet, no texts either. Anyone in Merseyside area received theirs yet?

Have red (unopened) would like blue, willing to travel within London

If anyone isn't happy with their cursor-less Storm Tk, argos are selling the RGB full size Quickfire XTi mechanical keyboard for £84.99, seems to be at least £45 cheaper than anyone else (ebuyer have it for £151.54). Title and description are for the quickfire XTi; image (and probably price) is for the Storm TK :smiley:

You'll probably receive a graphics card/inflatable bed/egg cup though

I got a text and received blue switches today. Would prefer red or brown, please PM me if you fancy a swap. I'm in Bath if anyone is local?

Well, if anyone wants to do a swap near Derby, I've an unopened red! (Or I'm quite happy to Courier.)

anyone wanting a red in exchange for a blue drop me a message

no text and i got tk blue :smiley:

didn't request anything, got blue switches :sunglasses:

No text, mine just turned up. Red. (Might have settled for Brown, I'm very very very fussy having got used to an IBM Model M.)

Friend who ordered another via Flubitting the Argos offer got a Blue!

mine just arrived - blue TK. happy days

got a text last night saying it was coming, and another this morning with delivery window - arrived spot on time. red keys, it's pretty spiffy so i'm chuffed, though numpad/arrows may take some getting used to.

Keyboard arrived, seems nice. :smiley:

Mine just turned up, brown switches :smiley:

Well hopefully we will both receive information soon

Nope I didn't get a Devastaor

Called Argos, the supplier doesn't give them any delivery information.
Just said wait for the text :/

I ordered 10 am on the 21st but then went to cancel after reading about people getting the devastator.
The Argos website didn't seem to have an easy way to do it so I left it and I have just had a blue delivered.

I have red, wanted blue :smiley:

anyone want to swap red for blue ? preferably near MK

Reds just turned up no txt or email

Which courier was used for delivery?

I'm like 150miles away! >.<

Spot on! I'm in Dundee, so hopefully mine comes through today as well.

Not sure if I'll ever be able to get used to not having dedicated arrow keys!

dang, just got red... anyone who got blue (in London) want to swap a red switch?

Blues for me too..
http://imgur.com/qa5D0vN

Massive thanks to CoolerMaster for making this happen + Argos for making the mistake.

Still nothing here still....

Having had nothing from them at all, I just rang again and they can only say Friday at the latest for delivery. No other info!
Hoping I at least get a text to tell me on the day so I can sort out actually receiving the parcel!

Was Deffo worth a punt for me, got the quickfire xti in red turn up, which even fits my setup colours, a £90 keyboard for £32.99 heat!

Well I've never tried to cancel it. The only communication I've had is the argos order confirmation on Wed at around 1830 and the text on the Friday saying they're going to give me a different colour.

I'm at werk atm so you never know it may have already been delivered

I actually did, but called and uncancelled it when they said they were sorting the issue out... since then I've received texts and emails confirming my order is still on and how it's getting replaced with a different colour version.

Did you ever go to cancel your order?

Mine delivered today is also blue, perhaps today is blue day

Anyone had a delivery but no delivery text?

Yep just got blues delivered just now. Glad I kept my order open. The only text I got was one a few days ago that said they didn't have mine in colour so they were sending me a different one. Got a quick fire with blue switches

I'm Jell.

So while most people seem to have had a text telling them their order is ready for delivery I've had a letter asking me to confirm my address. Delivered to my address.

I think there's 2 guys who said they got brown delivered testerday as well

Just got into work to find mine had arrived late yesterday. After all this, I would've been happy with brown or red but I'm surprised that they had sent me the blue one?! Still happy but unexpected! :smile:

That is because Reds are not for typing, they deliberately give no feedback to allow fast action implementation on FPS game.

Meanwhile, since ordering thursday morning and reading the latest comments, I wait...

Still not had anything since I ordered! No texts, no emails (baring the order confirmation)...
Rang them on the weekend to make sure my order actually exists and they said any day up to Friday for delivery...
Hoping I hear something soon.

They're pretty fine. I haven't got all that much experience with cherry switches so I can't confidently say 'they're not as good as browns' or anything but it does feel nice. Takes a bit of getting used to though. Keys feel tall and travel lots (although they activated after only being depressed slightly) I'm making a fair few typing mistakes!

I reckon we'll all get Reds. I did and most others are too.

I'm half tempted to sell mine. One evening of working (illustrator, photoshop, after effects) and the numpad combination is driving me insane.
REALLY nice though otherwise. The red's feel great, keyboard is beautifully solid and I love having a bit more room ont he desk, but I think I need those extra keys! :disappointed:

Mine was a TK with red switches too. Shame there are no cursor keys. Very impressed with CM for coming through on this.

Got a telephone message from Argos today to apologise for the delay and to say it'll be here by Friday.

Errr so whats happening ? From what I gather its an error, but CM is honoring it and that we will probably get red switches and lucky ones will get brown ones?

I placed my order at 2am on Thursday, got a text 4 hours ago (EXPERTIS UK LTD), would I be getting blue,red or brown or is it random ?

Sorry #CorrectionPoliceHere "GG Cooler Master" :smile:

To be honest Cokeboy is totally correct, Argos, Cooler Master and Exertis had to come to a mutual agreement for it to go ahead otherwise this wouldn't have happened the way it did! can you imagine the disappointments that it would have caused to everybody. Community is key to the success of any business especially ours :smile:

unfortunately mine is going back, the backlight for D key stopped working after like 1 hr of use :disappointed:

Very true. GG Coolmaster ^^

To be fair, he wasn't wrong about the situation, it's highly unusual that the manufacturer would step in and honour a misprice like this.

Got mine through text... will report back tomorrow

Just got a delivery confirmation!

You enjoy your keyboard too :smiley:

+1 That post did shoot down my hopes when I saw it, I'm guessing argos/cooler master wouldn't have honored this deal if it weren't for you guys ordering!

So thank you to all of you who ordered, Argos for their mistake :wink: and Cooler Master for honoring it

Enjoy your keyboards

nobody is going to get the orders for this keyboard. I know the distributor and have a contact within Coolermaster I know also.

Coolermaster have said the item is not in argos warehouse, but is an item stocked by a distributor called Exertis.

Argos online orders are given to Exertis for fulfilment, ie Exertis ship to you direct, it never goes via Argos warehouse, but there has been a mistake between Exertis and Argos, and the price is wrong.

Exertis will not honour the price, and Argos will not make such losses. So the only outcome is that Argos will cancel the orders.

Argos only changed the item to out of stock as a result of my contact with the UK CM sales rep.

Do you get a email delivery notice or is it just text message? I didn't put my mobile number in you see so I'm not gonna get the text.

Just got a text message "Your EXERTIS (UK) LTD Order xxxxxxx will be delivered wendnesday" I guess this is the keyboard then.

Just received a text saying it will be delivered tomorrow.

haven't received any dispatched notice, ordered on Wed 8pm

Ordered Wed 6:30pm, only had text about no blues so far, hope I get a delivery text tomorrow (and we start to see some browns delivered). :wink:

:smile: Thanks very much.

got 2 CM Quickfire TK with MX Red delivered today. I wonder what the rest will be...would fancy brown.

Ordered before work on Thursday about 7am, no text since the one from Argos about it not being avail in blue.

You can test your keyboard out when you get back.

Thanks aDm96 for the post. Sorry I can't heat you now it's expired but a fine deal no doubt.
Huge respect for CM now I've received my cherry red. What a top company compensating for what seems to be a retailer's mistake. The quality of the keyboard is excellent and I shall be looking to CM for all my future kit.
Must say thanks to Argos too for not just pulling the plug and cancelling orders etc. Now off to tap some cherries.

More comments than the hotness rating...

Can anyone already received and using one of these test if the right enter key works when numlock is both on and off? The first version of these keyboards (some years ago now) disabled that enter key when using the arrow keys, which seemed a bit silly and was changed in firmware for later ones (not user updatable). Only reason I wonder is if it's possible these are old stock they want to offload.

Forgot to add I ordered mine Wednesday about 7pm. Hadn't heard anything til received text this morning.

guess just see what comes now hah .

Lots popped up on ebay/gumtree today, ranging from £60-70.

thats if i get red even lol

how much would someone pay for a red ?
ia would really like somthing towards getting a blue one :smiley: lol

If anyone got one and doesn't want it for some strange reason, I'll be interested! !

Wed 8pm here no delivery text as of yet

Wednesday @ 8 here

would like to ask people that have already received the keyboard what day did you make your order ?

​thank you i orderd the same date and time more or less hope it comes soon really want to know what im getting lol i phoned today but argos said that they are being sent from the company so couldent tell me when i will get it :disappointed:

Mine was delivered earlier, just got home and TK red switches :smiley: would've preferred brown but happy either way! Received text from Argos last week explaining issue with blue then received text earlier saying was out for delivery. Good luck everyone! Thanks Argos and Cooler Master!

also i feel like red will ruin the fact that my entire setup pc mouse everything is blue or green even went as far as to mod my nzxt noktis 450 case becase i wanted the matt black but didnt like the red led and logo :disappointed: still a great deal at this price and i really need a keyboard but hope i dont get red :smiley:)) goodluck to everyone that requested the brown switch white led vershion :smiley:

What's weird is that the red ones are most expensive.
Hoping for browns for the white lighting but I'd take the reds ,
arriving tomorrow said argos when I phoned them.
If I get reds the somebody want to swap for browns? I'd pay the postage as well ☺

Missed mine, delivery came before the estimate while I was still out.

Looks like everyone so far has got reds so guessing mine will be also

​yes l, they are out of the blue :laughing:

Only just received an email from Argos CS explaining there are no blue so brown or red instead. Awaits level 3 end boss... the delivery text!

havn't received a text yet, if i don't get anything by thursday i'll prob contact argos :disappointed:

Quite happy with red tbh, if your a first time mech kb user I doubt you'll be disappointed.

Got a text this morning and a parcel followed. Tk red board which is perfect as I love my tk special edition and wanted to try mx red keys.

Has anyone that phoned up to tell Argos to leave a message for Brown switches got their Red one today?

I got a text to say it would come at a certain time, they never showed up! Managed to pretend they did though, and didn't leave a card or try buzzing. Oh well, waiting until tomorrow now...

Hopefully I'll get mine soon :smiley:

They probably have more reds than anything else.

Please if anyone receives browns (pics would be nice ) let us know, everyone seems to be getting reds :/

Got mine today, red switches, very pleased with it for the price. Thanks Argos and thanks CM!

receive mine today, red switches. Thanks OP

Everyone who got it delivered today get a text prior to this?

I have the text to say no blues in stock last week but nothing since

Also got reds just now :smiley: thanks a lot
edit: no texts or anything, random guy showed up out of the blue

Just received mine - Quickfire TK - red switches.

Happy with that.

I might be if I don't get a text soon.

Still havent received the text :disappointed: and looks like nobody is getting browns

Still nothing here, did get a call from Argos just say that my request for browns may or may not be honoured.
Asked for delivery info, he had nothing, just said by friday.

QuickFire TK red just delivered,

hope all get whats promised esp members with devastator builds

Just got mine, red switches. I already own a red one so I'm tempted to return it. I don't see much point in keeping hold of it...

Thanks folks!! Very Nice!!

Yea I would go for that too, desk space is always an issue and who really needs a num pad for gaming?

Received red switch Quick Fire TK today.

Second order "delayed" due to back order, might not get fulfilled?

Here is a better pic for you if you are interested.

Waiting for them to release a TKL version with silent switches ^^

Posting a photo of mine seems a bit pointless since we all received the same thing.

MatsyLR is right, it is a Corsair Strafe rgb with the cherry silent switches.

That's a Corsair STRAFE RBG. Can tell by the top right where the brightness button is, the other Corsairs have the volume wheel there.
https://www.scan.co.uk/images/products/super/2612306-l-b.jpg

I think he wanted to show it off in the photo. :wink:

(I would too)

Is this all the photo's ? surely there's gotta be more!!!

Well the missus wasn't kidding, here is my FREE devastator bundle. Thanks Argos.[img][/img]

No text club :confused:

Agreed, im sure I can palm it off on someone though lol.

Exposed :disappointed:

Red or Brown......

Just received a red switch variant. Thanks CM/Argos :smiley:

Looks likes they have changed the boxes slightly, usually has a red TK.

Here's mine :smiley: . Present for my brother for his birthday on the 1st Feb (I already got the Aivia Osmium in an earlier deal).

Probably doesnt you can google search images back to the origin. This is gonna take a few days getting used to. Keys are really soft.

Lol two TK's have already popped up on Ebay today for £69.99, wonder where they came from.
Also one on gumtree, all reds.

Maybe he's lonely and wants some attention?

Busted!

But yes, seriously, why bother pretending? Must be in need of the attention or something.

Post some pics guys :smiley:

Mine arrived today red switches

Trying to brag I guess

Yeah no.


Why would he even bother pretending? dont get it.

Got my TK Red well chuffed.

Thats from a video by Unboxholics in 2015.

Mine arrived today Red switches ! :stuck_out_tongue:

Ordered last Wed at 8pm and haven't heard squat since the text we all had saying the keyboard was unavailable in blue.

Yes got a text this morning saying my 'EXERTIS(UK) LTD order 6516131851841 blabla is estimated for delivery by uk mail between 11.37 - 12.37'

Surprised me, was going to call argos today as my order number wasn't being recognised by order tracking on the argos site!

Quickfire TK with red switched and red backlight received. Woo :smiley:

Fingers X'd then :smiley:

wow fair play to cool master, got to give it to them!

Ha ha, I'm not answering the phone :wink:

update: I missed the parcel :disappointed: until tomorrow then

OK so my other half has just text me and apparantly I have just received a devastator keyboard and mouse combo. Not that I was expecting it as I've already had my refund. Oh well its not a quick fire but I will take it for free, thanks Argos.

got red im happy with it thanks.

I ordered Wednesday @ 6pm

Same here, out of curiosity when did you guys order?

I ordered around 9am on Thursday 21st.

Such a same its the blue version....went into there support chat and they wont price match the browns :disappointed:
Blue is just too loud...

Ditto.

Got a red TK more than happy with that. Cheers OP :smile:

Still nothing here, no text or anything.
Pitty they are sending out allot of reds.....those are probably the most available as reds are popular.

I received the incorrect membrane version and asked Argos if they could exchange it and the guy said that he arranged for it to be collected and for the correct version to be dispatched - he even asked me what switches I would; said I didn't even care just as long as I got the version that was advertised; so it should be OK hopefully.

Ditto ... got The RED too though having purchased 3 ( rest for family members not flea bay) only got the one which I'm grateful for before accusations of bleating.
.
Requested the BROWN though however the RED appears more expensive than the other two at both ARGOS and Amazon.

Have to applaud Cooler Master & Argos to deliver at original price paid albeit not the version ordered ... though sympathies for those who got the membrane switch versions ... hope the final outcome for these folk work out positively. :smiley:

PS> Interesting insight by member (ander) on Toms Hardware Guide link:Your text here

BIG THANKS to O/P!! :innocent:

Seems like they're sending out a lot of reds.

Got a red Quickfire TK delivered just now. Hope for the brown. By the way, Thanks Argos and OP... :smiley:

Starting in a few hours this expired discussion thread is going to be a keyboard fetishists dream.... :man:

Haha I'll update when I get back home

I didn't receive a call before. Just a text.

Just received mine and got the red version.

Does everyone gets a txt before delivery?

Guys I received a ducky shine 5 do I ring them?

As others are saying.... pics or it didn't happen. :wink:

Also got text for 3.30 del

Photo or it didn't happen :smile:

Aww, I'm sorry, I feel so bad for you :disappointed: Tell you what, I'll let you swap mine when it comes :smiley:

Lucky you!

Just had a red Quickfire TK delivered.

Looks like mine should be out for delivery later today, hoping for browns as he said he added a note but couldn't promise anything. At this price I'm not too bothered though and I'm likely to gift this to some lucky friend anyhow

Just FYI for those expecting a refund, I paid by credit card, ordered Thursday last week, cancelled Friday. Money left my account on Monday and refund hit my account this evening.

i got a refund but they still havent put my money back in my account im going to have to call them

Anyone tried tracking their order from confirmation email? Mine's 'not recognised'. Hmm. Will call them tomorrow.

Hopefully I will get a Brown keyboard
If not i will be up for a swap !

Yeah I've been 1 told one per customer as-well, even with multiple orders.
You gotta think, they will have thousands of these to ship out.

Hoping I get Browns, really don't like reds. Won't complain either way though.

Been told one per order, so I guess we'll have to wait and see.

I've got multiple computers/laptops so wanted multiple keyboards.
Even if they were going on ebay I don't see any issue with it.

Anyone's arrived yet?

Just off the phone to them and they said that only one keyboard per order is getting through to each person and that it could be red or a brown, there's no guarantee which one it is.

I placed a couple of orders so fingers crossed I get at least one of each.

Just to get updates more than anything, since I've been told different things every time I've called and that they will have shipping/delivery information in a day or so.
The 0800 number is pretty much instant, takes 2min to get an update.

Why!? Surely that just wastes everyone's time?

Seriously, it's only a keyboard. Give poor Argos a break

Meh, hoping for browns. Going to phone Argos every day until delivered, the number is free and has no hold time just to enquire.
I'm sure there will be plenty of people who want to swap on here or you can just flip it on Ebay/gumtree for a £20-30 profit then buy the brown one yourself.

Called Argos again, they got a reply back from the supplier about specifying which keyboard you want this morning.
The supplier says they cannot gaurentee which one you will get regardless if you request or not as they are just sending them out randomly. The guy I talked too said the only thing you can do if you get one you dont want is to get a refund, there is no exchange.
Well that sucks.

Hopefully they will actually get in contact though; I feel like they're just saying that to fob people off.

I was only informing people who have called to specify that they are not gaurenteed to get what they wanted.

So what? some people wont want reds, some people wont want browns.
Yes its a deal regardless, £32 quid for a mechanical keyboard with lights, no ones saying it isn't.

Can I ask if the white leds are actually too bright/glaring for oldies?

Just need a backlit, quiet press keyboard.

Has there been any interesting developments over the past 10 pages? Been away since yesterday. Last I know is they posted on their official FB that they were working out how to honour the orders.

any idea when we will receive it? guessing its going to be delayed for quite an while

I want the RGB backlighting that they are still using on the products advertisement. Fingers crossed.

At least in the UK that is, went on youtube, the US version has brown o_o

Well its wrong you can google the quickfire tk brown, it has a white backplate.

Choose from 3 distinct versions

Cherry MX Switch Red Blue Brown
Backlight Color Red Blue White
Steelplate Coating Red Blue Brown

Source: Cooler master Website

The plate is white on the brown switch version.

Oh, the back plate is brown... might not work :disappointed:

Hmm ok, will try this out if I get the Cherry MX Browns :smiley: (Fingers crossed!) Thank you so much!

To be honest I don't know.
I would imagine the white plate would reflect the colour of the LED (thats why the plate is there in the first place to reflect the colour of the LED), not as vibrate as a blue LED on a blue backplate, but will still pick up the LED colour, would probably be a paler blue or whatever colour you choose.

Thank you for that, wouldn't the white steel (I think) board on the back still be white though?

super ghetto :smile: only bad thing about that is the LED will only change through the top lettering, the plate will still be glowing white on the TK (the white plate under the keys) because the side of the LED isn't covered. With the ones I linked it covers everything, so you will get a even glow.

You could take time and ghetto a full cover, but time is money!

for those who do not want to pay £11, the ghetto option:
https://imgur.com/a/86HAb

Deleted my message as I phoned up and managed to get someone more helpful and added a note to my order.

Finger crossed I get what I want!

The TK has 5 brightness levels so you can turn it up/down to preference.

Same, no luck. I also had someone who didn't help, I'm really wanting the brown switches but I'm at their mercy... Dammit.

Btw anyone who gets the brown switch and doesn't want to have a white LED.
Buy a pack of these http://ukkeycaps.bigcartel.com/product/led-colour-changing-covers-for-mechanical-switches
Changes the LED color, works best with white LED :smiley:

Ive asked for my preference to be put down as brown switches i already have a k65 rbg in red (: why would you get a devastator bundle? Only the early orders which have been delivered already got them

I have a strange feeling that I am going to get the devastator bundle

apparently was the third person the argos employee had to deal with requesting brown switches.
Although he seemed to think the "backlight" was brown not the switches.
Hopefully i get brown switches but will be grateful even to get a mechanical keyboard with red switches :laughing:
Thanks OP

Mines updated as-well.
I called Argos again and apparently my order was updated to Red Switches.....asked him to switch it to Brown like i've requested 4 times now and he said ok....god knows whats going to turn up

Yes

Just checked my order again and it has changed from "Cooler Master CM Storm Keyboard-Blue." to "Cooler Master Quickfire CM TK Blue Keyboard." Things are looking good! :smile:

Just called to get a note added to my order to request brown switches.... the guy I spoke to was a mechanical keyboard aficionado and knew, off by heart, the full range of cherry mx keyswitch varieties, lol. :smiley:

Well I wouldn't say an Amazing keyboard. I'm using the Corsair strafe rgb with the MX silent switches and I would just about class that is an Amazing keyboard. I owned a cm quickfire limited edition white version with cherry brown switches a few years ago and it was a decent keyboard but it had a it's flaws. The integrated numpad arrow keys used to do my head in switching between modes to use the numpad. Also the cord for the keyboard was detachable and after 7 months of use would just fall out the back of the keyboard with the slightest movement. For the price paid here though it's a good buy. To be honest I placed an order too just to quick flip the keyboard on eBay and make £20 or keep as a spare but ended up cancelling when people started reporting receiving the devastator bundle. I don't care for the keyboard but I'm just glad I FINALLY get my money back from them as for 2 days they denied taking payment until PayPal proved it to them. I now have my money back at last and am happy again. I do see that some people have had an OK experience during this issue but in my personal experience I have not had so much as an apology from anyone at Argos for basically trying to steal my money. I have bought plenty from Argos over the years but as far as them getting any more business from myself in the future it's not going to happen.

I never said they didnt care about us you made that up.
Haha i didnt actually, called up, was told the situation, have a keyboard I like right now and saw the incredible deal and went for it, happy to wait.
"They had no obligation of honouring this mistake" - true, never disputed that.,"it was clear to all of us since the beginning that something was wrong and we were trying to take advantage of it and they do care about us and will send us amazing keyboard for an amazing price." not to me, they only care about sales, if they could cancel all the orders without fallout they would

i dont even know... Just step away from the keyboard ( not the one with blue switches )

You really were going to send me a piece of your mind through the post weren't you! I did think you were joking... What I meant - seeing as you didn't get it the first time - is that morals are innate, not exclusive and offered across the board... you're not supposed to switch them on and off when you feel like justifying a selfish want... especially when the other party has been rather accommodating to you.

Jesus pal, search on Argos see if they sell moral compasses - you're an embarrassment.

So, a company that honours such a mistake, when it could simply issue a refund, doesn't care about us? Something tells me you are one of those who cancelled their order..
They had no obligation of honouring this mistake, it was clear to all of us since the beginning that something was wrong and we were trying to take advantage of it and they do care about us and will send us amazing keyboard for an amazing price.

Haha what ? Defending a massive organisation that couldnt care less about you is a strong moral principle of yours?
Good job, you might want to look up gullible.

I really can't see what everyone is getting so worked up about! I ordered one of these at the beginning (Weds evening) and to be honest I couldn't see them honouring anything. The fact that CM have stumpted up and said they will give you a decent keyboard be it not a blue one for £33 I think thats pretty impressive. I'll be happy with whatever colour it is! :sunglasses:

am i the only person that actually wanted blue lol

dont see why they cant just get more blues in stock and just wait.

It's a general affliction of most decent people and it's called integrity... you might want to look it up.

When you stop being consumerism's white knight

I can't choose between brown and red, so i'll let them do it for me.

I placed an order buy haven't received any texts or updates; Who should I be contacting?
Saw a couple of comments about a pricing error and Argos replying trying to honour one order per person?

Wow thats great news !
I wanted a brown anyways
Hopefully I will get a brown one

So I ask again.

Our family computer us in our lounge, near the Tv.

If the old man is watchin' T.V, whilst the old lady is typing away in dim light - what keys should I be requesting?

Just got back to the UK.
Received a text saying, The item we will despatch has a different colour backlighting.
And gave me a number to call 03245 640 2020
So I read a few pages, and that I need to call them and say that I want brown switches instead ?
And I will still get a mech keyboard ?
Thanks

Get O rings and you won't be able to tell the difference between them and a traditional dome keyboard.

lol the entitlement in this thread is shocking (I didn't even order one before anyone accuses me of bitterness.

also. this keyboard is ****, the directions are shared with the numpad. gash

Yeah they make a loud click
Here is a sound comparison:
https://www.youtube.com/watch?v=qp46JeDDTCw

Well, it seems quite clear that blues are actually comparitively loud. So that rules them out for communal typing situations.

I've been trying to souce a solution for my elderly parents.

Is this keyboard (whatever they are likely to send) overkill?

My previous questions still stands too.

meh it doesn't bother me what version i get to be honest, will be an improvement to what i am using now

Very much appreciate the input on this.

Are other members in agreement with this - for the needs I specified - would brown definately be more appropriate than red?

Awesome job man, question answered, would like to add:- backlit keys can be seen in total darkness! Libertas you need back lit keyboard and if you ordered this and got lucky either would work but brown would be better than red (the original keyboard had blue MX switches and would be clicky as f**k, those people watching telly would be watching the teachers and frowning instead! IMHO).

Haha! When you having the lobotomy?

I don't game. I just needed a good quality lit keyboard for two 60 year old teachers to use for household admin work and schoolwork (whilst others are watching tv in the same room) - what switches should i request please?

Needed for quiet typing, where characters can be easily seen in dim light.

Teally appreciate any input members are willing to share.

Ditto, just asked to leave a note on my order that I would prefer brown if possible. Took 30secs :smiley:

Hope you get a big dog turd in a bag instead

Whats the difference between the red and brown ?

Would you rather receive the devastator like people who order on Wednesday? The blue are no longer in stock, cooler master don't have to honour anything and order could have been cancelled. Consider yourself lucky and use trade or sell the red or brown 70 quid keyboard you will receive.

got text from argos on fri morning telling me it'd come today and nothing, guess i'll wait till monday to see if i'm a winner or a loser, will reserve judgement till then.

Rang that 0800 number mentioned before. A nice gent told me that theyll add the note on to my order saying that I'd prefer the brown switches, but thats all he could do. But he did say it would be red or brown

<_<

1. Called Argos.
2. Reinstated cancellation citing misrepresentation.
3. Nice Mr Darren had a long discussion with the supervisor and got back to me with how they would like to honor the original order at the original stated price, however, for only 1x per customer - I initially ordered 3! - Not greedy, just needy OK!?
3. He mentioned that I would have to go through the whole order process and again returned with how they're currently out of stock. Advised to call back in 2 days.

I can now cherry pick (excuse the pun) - BROWN will do!

Not bad for £32.99! - Hope that helps!

Everyone who specifies blue will probably receive the Devastation K/M kit. :wink:

Actually I just called again, you CAN specify which one you want, they can just add it to the original supplier message as the orders are not being sent out straight away.
Requested browns ^^
I suggest you lot call and do the same (num 0800 0232227)

Just got told on the phone they will send a blue one out when they get more stock.

I might. My other keyboard is an IBM Model M. I just can't handle non-clicky keyboards, my fingers aren't used to them! :smiley:

Don't think you can specify what you want....

They've ran out of blue switches, so just request your £30 refund for a £70 keyboard. Boo, that man.

Question: I have not made any contact with Argos about the error, will I receive the devastator bundle or the mech?

So what? your lucky you are getting ANYTHING.
If your not happy, cancel it and get a refund.

Except that they advertised the blue one on the page when I paid for it.

I'm in the same boat, to be honest, I'm just getting one because everyone else is all like "muh mechanicals :confused: "

I didn't even want Blues, just bought because of low price :P
Keeping fingers crossed for browns or its getting swapped with someone/ebay'd

This. They are under no obligation to give you blues

Got told by Argos' twitter support that I would get red or brown switches. Not a fan of Browns or Reds though, anyone had any luck phoning them? I can't get through to them on my mobile.

Thanks!

I imagine some people are going to go back to Argos and try to swap them ;p

Rest assured, no one on here will be sending theirs back based on switch type.

yeah, you're right, I didn't read the first txt properly, it does say clearly "it will be delivered by 23/01/16".

I'm keeping mine, no matter if browns or reds. Why would you pass on such an amazing mechanical keyboard?!

I want brown as-well, If I get a red one, going to try to swap it with someone or its going on Ebay lol

Brill, just called and cancelled the cancellation request... hadn't gone through yet so hopefully all good (brown swtiches, brown switches, brown switches :confused::confused: )

Order tracking page updated for me.

I wonder if my Quidco will be affected from the order change, as I used this purchase to get a £10 bonus which is not showing yet. The normal cashback has tracked though but that was before the Argos order tracking page updated.

Got no worries with them not knowing and not saying, but wrong information is much worse than no information, though. Not a problem now I know, but if I wasn't on here I wouldn't have known!

Wish they hadn't sent that text if they didn't know when it was going to be delivered, or could at least send another one out suggesting it'll take it's time. This has all got very very confusing! LOL.

I was told max friday next week for deliverys.

So, anyone who received a text including those who canceled (but the cancel request seems to either not go through or was retracted as part of the confusion) will be receiving one?

It's saturday guys, chill, monday or tuesday it will either be the grim reaper or Papa Noël.

I just called again, the lady on the phone said EVERY order is delayed because of the sheer volume of them.
She said by the end of the next week everyone's orders should be deliveried in either Brown or Red as no blues available.

For anyone who wants to call and enquire 0800 0232227 is a free number that gets directly through to the home delivery department. I didn't even wait on hold.

Ha, I'm also in the same boat - where I am doubting whether anything is actually going to arrive today!

Thank you for your Argos order xxxxxxx; an item(s) on your order will be delivered with one of our selected 3rd party suppliers via Carrier/Royal Mail by 23/01/2016. Thank you for shopping with Argos

Huge-Santa-sack-worth of in-the-sales shoes: arrived (albeit with a definite sense guilt now attached.)

Letter post: been and gone.

Keyboard....

(Checks that today is 23rd again.)

... ( tumbleweed blows past ) ...

Awww, the suspense is killing me! I'm not even 100% sure why I've bought it this time (because cheap mechanical keyboard, because need to make nephew a proper computer?)

This thread is making me want to quit HUKD for good, the desperation to save a few quid and the anger when it doesn't quite work out is depressing.

I hope you get the mechanical one too :smiley:

You could be in the better position, it could be me receiving a devastator, and you receiving the mechanical keyboard.

Anyone had their delivery yet and can share what they received? I'm awaiting mine at the moment.

arm chair lawyers gotta love them and their mediocrity, always make me laugh.

Would you laugh if Argos still had the wrong picture in the advert and had relisted it as for sale?

I know what you mean about the money sometimes taking a few days to be returned into the account. The problem is though they are denying taking payment so won't issue a refund. PayPal have evidence they have taken out the money so I have just left it with them to sort out now. Kinda glad I paid through PayPal through or I fear I may have lost £30. That is what has got me heated, the fact that they don't really know what they are doing. Not the fact that I lost out on a few quids worth of savings for a keyboard I didn't need.

I agree, your situation is something to complain about. But from my experience, it can take a few days for money to transfer. If it's still not sorted in a few days then go after them. My post wasn't specifically at you, alec something I believe is more the type of person I'm referring to.

think this entire thread has highlighted just how pathetic some people are. its laughable seeing some peoples comments on here. all the best htkd

Good to see Argos have fixed error with other Cooler master keyboards so no more mistakes :man:

1. Wrong Images

2. This deal, price up but still wrong images

I agree it would be nice for all who purchased to be compensated equally. But then I find one or two of the wall of texts on here pathetic, how mad you're getting over this. A mistake was made, you've tried to capitalise on that mistake. They offered all a refund. That should be all we get really. The price was unbelievably low compared to the RRP, most of us knew it was either a limited amount of stock being cleared or a mistake. Either way, we were going to be lucky to stumble across it.

I've never quite understood the idea of being able to demand what was listed. I know it can be frustrating when items are mispriced - but I personally would say it's at the companies discretion what they do in that scenario. And you can choose to do business with whatever business you want. Instead of get so irate and write huge posts complaining about this huge injustice!! You've missed out on capitalising on a mistake by Argos, move on.

Totally agree. I too had bad experience with them. They never posted my one star reviews but I always got refund when they made mistakes.

I have just come back the this thread after reading a text I got from Argos, and I knew before opening this thread it was gonna be full of winners and losers.

But Some of you are just pathetic.....

Moaners with lower spec keyboard: ! TOUGH, Move on, get over it, nothing venture nothing gained, just return it.
You sound pathetic.

Argos: You handled this superbly, you worked your ass off to make your customers happy after you realise you made a mistake.speaking with CM and asking them to work together to try and keep most of us happy... Big thumbs up.there will always be a few let downs not everyone is going to be pleased with the outcome.

Cooler master: coming on here to reassure us as customer and tell us you are doing your best to fulfil orders says A GREAT DEAL about your customer support and customer loyalty..... I have been on the fence between a corsair PC case and a cooler master case for the last week or so, and based on this thread alone I'm completely sold on purchasing the Cooler master case !!
Good job CM huge amount of respect from me

I'm not interested in policies as long as I get my product cheaper. As long as I get great customer service I'm happy. I always have and seen as though they have just won number 1 for customer service again I can't be alone in thinking this. Yes they are a retail devouring monster as you put it but I don't care, we all know Argos will fall and be no more. It may not happen overnight but it will happen. I have a friend who used to work for Amazon and she said they would undercut retail shops prices even if they where losing money from the sale just to take the sale away from the high Street shops and I am fine with that. Not everyone will share the same opinion and that's fine too, but they are probably the ones still paying more money for the same product.

No it's not going particularly well, but I do not believe bullish companies like Amazon deserve a 'halo' of any sort.
From my experience they have some of the worst, by-the-book policies I've ever seen from an online retailer. Amazon is not a good thing and never has been. There's nothing friendly about them, it's a retail devouring monster.

ThatTechGuy,

Honestly if they had just refunded all customers instead of singling out a subset for special treatment AND they had dealt with the issue in a timely fashion with good communication I wouldn't have an issue.

If they had screwed up and then provided bad customer service and bad communication, but apologized and offered to fulfill the order as a good will gesture I wouldn't have had an issue.

If xdreamzy hadn't made the comments he/she made, I would have stopped at a one line "bunch of idiots" comment and moved on.

If they could say sorry (read the announcement, they are incapable of using the word, it's not just xdreamzy) then maybe I'd empathize with their situation a little more.

They did none of these things. Bad customer service, bad communication, publicly and arbitrarily treating customers in different ways, sending someone without the relevant experience to deal with the situation on here and not apologizing for a situation they know they had a hand in. All of that from a company that "won't let it's fans be disappointed" is unforgivable.

... and you made me post again, I didn't want too!

​f anny

Yo yo, we're not even sure what we're getting, could be another mistake on their part.

Instead of the quickfire everyone will probably receive the cm octane bundle now as a good will gesture lol.

To be honest honest I expected a refund. Its pretty cool that coolermaster decided to step in. Some pretty good faith publicity for them. I doubt the actual no. of keyboards sold is in the thousands, yet I do feel it is unfair that those who actually received the wrong item dont get an exchange. Argos could have easily cancelled everyones orders who hasn't yet received it.

xdreamzy,

Last comment on this from me...

"I have done everything I could to try keep you as a happy customer."

No you haven't, you haven't addressed a single complaint, you've just jumped on a single line comment about the mess you have created and told me how lucky I am to be dealing with you as opposed to some other even worse company. In any case you never got me as a customer, I've never seen/used your product (although it seems I did pay for it as the money has now left my card).

But, then accuracy isn't a company strength is it?

Tip: Next time you get an unhappy customer and there is no doubt there has been a screw up on your side, use the word "sorry" at least once in your response. It's also good practice to take the conversation private immediately as to do otherwise can lead to embarrassment. Oh and try to (at least publicly) treat all of your customers in the same way.

got a voice message left on my phone

sending out red of brown backlight keyboard and not blue. might be a bargain after all!

already got the Func kb460 from eclipse a couple weeks ago for £ 37 odd so this is going to my son's gaming rig!

I havn't gotten a call :/

Is no one here acknowledging the fact that the people who were shipped the devastator are getting duped? People received the devastator bundle (which was not as advertised on the page) and no help is being given to them what so ever.

I should have said this earlier. The keyboards will be dispatched by courrier and will arrive within 2 (working?) days, I wouldn't count the weekend... And yes, The assistant that phoned me did say red or brown "backlight", which i assume she meant as the cherry mx switch colour as it there is no other way they would correspond to a mechanical quickfire tk.

Also it is confirmed by Coolermaster that they are Quickfire tk keyboards...

Ah right same one most of us have gotten then. How do you know monday? did you pay for next day?

the text says they will despatch different colour backlight and it will with me soon so I think it will come on monday. So they dont have the Blue one then. Hopefully they will send out the brown or the red one.

Intimate services... confirmed.

Or just buy one of these and claim the description described the XTI which it does. Thats the way. Enjoy. http://www.argos.co.uk/static/Product/partNumber/4618175.htm

Can't tell at this point if you're pulling my leg or not but it would appear that Cooler Master UK's verdict on it is quite clear on their facebook page here. If you are genuinely getting a different tune from someone though it'd be nice to know who to talk to because at the moment it doesn't appear like people in my boat are getting very far.

Now that's not really in the spirit of things now is it?? Dish your secrets please, I REALLY REALLY could do with that dedicated delete button, arrows and the number pad...

Did CM or Argos contact you to arrange a replacement?

Honestly it just feels like a bit of a kick in the teeth that the people who received the item first and verified that the product sent out was neither of the two described on the page are the ones who got shafted. If you're going to send out the 'correct product' to the thousands of people who haven't yet received the item, what's the harm in going the full way in customer service and offering the handful that cancelled after hearing it was the wrong item or received the wrong item the opportunity to have the situation rectified? Especially as your words quite clearly state multiple times that you're trying 'to keep disappointments and unhappy customers to a minimal'.

I dunno, I feel the problem isn't different between the groups and yet the outcome appears to be so.

Ordered one as an investment as I recently sold my old blue one for 65 but seen as they've offered me a red or brown one then looks as if I'll be keeping it, can't thanks you enough OP! ☺☺☺

Im really after the blue, so if anyone needs a swap let me know when it arrives :smiley:

xdreamzy,

I've been given a response from Argos, I don't need to be told again in a public forum. I merely expressed an opinion and will take that opinion in to future purchasing decisions.

If you want me to elaborate:

1) The advert was garbage, the model name was unclear, the code was for one keyboard, the picture was for another... neither of which was the one intended to be supplied. How does a product go up for sale with so many mistakes, I assume Cooler Master had to approve the page, I assume Argos was provided the information by someone. I seriously doubt that Argos would use the description of the keyboard they did without some input from Coolermaster. It wasn't just "unclear" it was wrong, blatantly so.
2) Nobody at Argos Customer Services had clue what was going on when I contacted them, to be fair I blame Cooler Master, at least in part for that. The communication between Argos and Cooler Master appears from the outside to have been dreadful. That may be down to one or both of you, I chose to give neither of you the benefit of the doubt.
3) I didn't say "cancel my order" I said I do not want a Devastator, if that's what you intend to ship cancel it. I was promised on my initial call a response by e-mail which I never received so when I received a ready for dispatch mail I tried again and was told "definitely Devastator, I'll cancel it". Bad communication, poor customer services and just downright wrong as other people were being told at the same time (16:30 this afternoon) that they would receive an equivalent keyboard to the one they ordered.
4) 48 hours down the road the issue still isn't resolved... all that has been received is a mail saying "We'll ship you something... don't know what yet, we'll see what we have.", worse, that mail has been shipped to people who cancelled their order. It appears that Cooler Master wanted a "look what you could have won" moment with their prospective customers.

But hey, my opinion, maybe it's just sour grapes, who takes any notice of potential customers anyway. Just tell me I've been treated no worse than any other awful company would.

I've received customer service from Tesco that was 100x better than here (and they probably initially screwed up worse than you).

I've dealt with Thermal Take, Corsair, Kingston, Fractal Designs, Acer and other premium IT brands and never had these issues. Don't tell me that I should not have an opinion just because other companies are even worse, I don't doubt that other companies treat their customers worse than you treat yours, I chose not to deal with them either.

The contempt shown in the first paragraph of your response to a one line comment shows exactly why I made the comment in the first place and is quite frankly staggering!

Now about feeling aggreived about being one of the people who cancelled. I'm allowed, if I chose, to feel that way. Personally I think the customer who calls customer services to point out a problem, who gives feedback and chases and points to the forums where their company is being discussed is of value. The person who sits and waits for the company to ship the product even when they know there is an issue is passive and is unlikely to become an advocate of the company no matter the result. You chose to reward passive consumers (maybe they are your target audience? Although most premium brands prefer advocates). The ones who speak up about things, good and bad are treated worse. I think the fact that you are treating the two sets of people differently is wrong, I think the fact that you are treating potential advocates worse than passive buyers is, well, stupid.

But again, only my opinion and it's worth very little, especially to Cooler Master and Argos.

mine will come on monday. Just got a text saying that they will send out the difference backlighting. Hopefully it going to be a mechanical keyboard.

Hope I get a brown switch....if anyone wants to swap hit me up.

If anyone gets a blue (hopefully I will) and fancys a swop for whatever else gets shipped let me know

Argos rang me this evening. They told me they have no more blue keyboards, instead they will either send me brown or red ones.

Cheers for getting back to me. I did indeed receive a Devastator which was definitely a disappointment and I was expecting it to be either the TK or the XTi based on the mix up in descriptions, but definitely not the Devastator. Considering the item has now been changed on the site, would there be a possibility of arranging a replacement item? I mean if we're getting technical, the listing is now the right product so I should be getting the product that I had expected to order. There's no way you're telling me the product has gone up to £70 now but is still a Devastator.

Probably because its a supplier deal.
When I talked on the phone the girl said Argos are having nothing to do with this, its down to the suppliers to sort things out so Argos won't get involved on orders already complete.

Hey Musa, After further investigation we found that the reseller has combined several different products together and created the wrong product name, with the wrong description and the wrong images, this also led to the pricing to be wrong as all the info was made unclear. Under normal circumstance orders should have been cancelled however we have teamed up with the reseller to keep disappointments and unhappy customers to a minimal by honouring most orders with the Quickfire TK in either Cherry MX Blue, Brown or Red switches. However If you did receive the devastator keyboard bundle or the QuickFire TK and you was expecting the QuickFire XTi we can only suggest you to decide if you wish to keep the product you've received or return the product back to the reseller.

I don't understand why those who received the devastator combo seem to be getting done over with this situation. NO WHERE on that page did it ever mention ANYTHING about the devastator so how could the original listing be for it. Plus no where on your website can you see the devastator combo for sale. This is clearly a very unfair situation for people who received the devastator as the people who didn't manage to get their order in on time for next day delivery of the "original listing" are now getting the correct keyboard that should have arrived for myself and many others in the first place. How can you say that you will not exchange it when it was clearly the wrong product sent out.

Why does the situation change just because we received the Devastator? Regardless of whether we've received it or not, the fact of the matter is still that we thought we were purchasing something that we weren't and therefore should really be honoured with the same deal that the other customers are getting since we're all in the same boat together, are we not? I mean I totally understand we're not entitled to it but I can't help but feel a little bit miffed that we've been done over in a situation which according to multiple sources only occurred to a few people...

yeah I think we are getting the real deal here, even if it doesn't work out are they really the worst company? hardly its not like they are falsifying emission tests.

Yes, does that make me wrong?

My own feeling is that Argos are an absolute joke, Cooler Master are not far behind.

Best advert for Amazon and a host of other premium peripheral manufacturers I've seen in a long while.

Hey Alec and many other customer who may have purchased this product, I can understand your frustration about you cancelling your order, however as mentioned in several pages ago, The product was listed with the incorrect prices, images and description. Under normal circumstance from any company the order would have been simply cancelled however as we know it would be leading to disappointment to our alot of our fans therefore we have decided to support this situation by honouring orders with the QuickFire TK in either Cherry MX Blue, Brown or Red.

We are aware that some customers have received the Devastator keyboard combo from their order this is due to the original listing was actually the Devastator but it was listed unclear with a mixture of products combined together therefore we are unable to exchange this product to the Quickfire TK however Argos will accept returns should you wish not to keep the devastator. I understand even this message may not satisfy what you maybe seeking however we have done everything possible to try and keep each customer who have ordered the product happy.

Cancelled mine via live chat yesterday when I thought devadtators were being sent out. But no confirmation of cancellation email, my order still tracks on the website. Called customer support today to ask about my order and was advised I would get a phone call within next couple days informing me of delivery etc. So fingers crossed my order still goes through if theres a chance of getting a mechanical keyboard

Got the text, but nothing about dispatch yet

Cooler Master have said they are still working out what they will be sending

My best guess is that it will be the Quickfire TK we will get, but I notice that when tracking my order on the Argos website, the link for the product still has the same pictures and description but now a price of £69.99. The thing is, the picture is of the more expensive Quickfire XT (it has seperate arrow keys, unlike the TK).

Tbh, I'd be happy with the TK but am crossing my fingers for the XT!

Just got £1.65 back from this on nationwide simply rewards :smiley:
spoke to Argos but they are clueless so see what turns up.

If anyone gets the cherry blues one I will happily swap out for whatever one I get (browns/reds)

anyone here whos looking to sell one on if they receive the quickfire tk? i will buy it off you if so.

MatsyLR, when I look at tracking it doesn't give me much information just:

"We're sorry but we can't provide an online update for this order. For more information please call us on 0345 640 2020."

The money has come out of my bank account, but I didn't get a text so I'm not really hopeful :disappointed:

Got despatch text this morning telling me it arrives tomorrow, then another this afternoon telling me the blue is out of stock so they sent another colour - will see what arrives and kick up a fuss if it's not the mechanical tomorrow :s

Damn. I phoned up and cancelled Thursday afternoon when I heard they were sending out the devastator bundle. Guess I should have held fire and waited to see what would come. Kicking myself now :disappointed:

Not even received anything yet :/ Little bit annoyed.

i contacted them and they said that they are aware of the issue and they would honour my order and send me the correct keyobard, ill just have to wait and see

I've had a text saying
"The keyboard you have ordered... for Cooler Master CM Storm - Blue is unavailable in this colour. The item we will despatch has a different colour backlighting."

You would think if they've messed up the model too, that they would admit that in the text too. When I track my order, it says 32.99 for Cooler Master CM Storm Keyboard - Blue. And when I click on it. it goes to the £69 version.

Admittedly I know I'm being hopeful, but will be interesting to see what comes tomorrow.

Called Argos again, the girl I talked too said my order was requested to be cancelled by nothing was send to confirm it, so she cancelled it (apparently)
Said I should receive the keyboard next week.

i was just on live chat and they said people will receive the devastator bundle in a different colour?

yet cool master said it will be the quickfire tk?! i guess if cool master are saying that then argos are lying.

I assume that this will be the Quickfire TK or has anyone heard any mention of a different keyboard type?

Almost worth the £32.99 just to hear all the screams coming from people that rushed to cancel and are now gurning about it.

Sucks for the people that bought early and got the devastator but hopefully in the next few days they can get sorted as well

Hey all, gonna have to sign off now, but much love to all and enjoy the weekend!

Our company is built on trust and community, we have done everything possible to keep everyone happy, sorry if we wasn't able assist any further to make the situation better.

Still having confusion with my purchase even after numerous calls and chat trying to cancel it. This is the last time I EVER shop with Argos. There is a reason I usually just shop with Amazon because if it was to happen with Amazon it would have been sorted in minutes and I know I would have got the answers I wanted. With Argos I still haven't got an answer at all. They said the order has been cancelled and the money has been taken but will be refunded. On the other hand they are sending me delivery updates etc. Honestly, last time I EVER shop with Argos, total shambles of a company with terrible customer services.

No money has been taken, its unavailable on my bank tho like a processing payment

Note: Argos respects your privacy and our chat experts cannot view your screen.
4:36 pm
Emmie,
Hi, you're through to Argos live chat, you are chatting to Emmie H
lford how can I help you today?
4:37 pm
You
,Hi, I have an order for a keyboard (order ref xxxxxxxxxxxxxxxxx)
Please wait while we transfer you...
Emmie left
Danielle joined
4:40 pm
Danielle,
Hi, welcome to Argos live chat, you are chatting to Danielle, can I take your name please?
4:40 pm
You
,Hi, my name is Alec
4:41 pm
,I have an order for a keyboard (order ref xxxxxxxxxx), I've just had a mail to day that the right type of keyboard will be dispatched... but possibly a different colour.
4:41 pm
,I'm happy with this... but I just want to make sure my order isn't cancelled as I tried to cancel it earlier today believing I was getting the wrong keyboard... if you see what I mean.
4:43 pm
Danielle,
Can you please confirm the delivery address and post code on the order for me, so I can look into this for you?
4:43 pm
You
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
4:43 pm
Danielle,
Thank you, please allow me a moment.
4:45 pm
Thank you for waiting.
4:46 pm
Having looked at your order, I can see a cancellation request was put through this morning, as such, the order has now been cancelled, I'm afraid.
4:48 pm
You
,Sorry, but I'm not happy with that as a solution... I ordered yesterday, I've been in touch twice by phone, the first time I was told they would chase and confirm what keybaord I was getting... no one got back to me and I got whjat looked like a dispatch note so called back. Now I find you have resolved your issues and I should get the right keyboard but you have cancelled the order. If people are having their orders fulfilled I would like to do the same.
4:49 pm
,... and your still sending me messages as if my order is outstanding!
4:53 pm
Danielle,
I am sorry, as a cancellation was requested, this was done. With regards to messages being sent these would be automatically generated by the supplier (as the item comes straight from them), I am sorry they are still coming through despite the cancellation.
4:55 pm
You
,So there is absolutely nothing you can or will do for me, despite the mess that you have created by advertising the wrong keyboard in the first place?
4:56 pm
,If I want the keyboard I ordered, I have to re-order and pay twice the price?
4:56 pm
,Because of your issues.
4:57 pm
Danielle,
The cancellation process has been completed on the order, and a refund processed. I am sorry, I am not able to reverse this.
4:58 pm
You
,As a suggestion a credit note for the difference would resolve the issue, I could then reorder for the price I was originally offered.
4:59 pm
Danielle,
I am sorry, we would not issue a credit note/voucher etc for the difference on the item.
5:00 pm
You
,Thank you for your help.

did you receive a refund as well? i forgot to change my mobile number and its using my old one that i dont have any more, not sure if it received a text or not

Coolermaster tweeted me but it is the same info as above on their FB page. Good news all around. I don't have a FB account buty can someone tell them it was the XTI we wanted lol

No comment !!!

<3

Much love

Keyboard Price Error: Earlier this week we were made aware that our QuickFire TK keyboard was selling at a major UK retailer at under half the correct price due to an error.
We have investigated this mistake and have decided to support the thousands of fans who purchased this and work with the reseller to honour those orders. Please bear with us but rest assured that we won’t let our fans be disappointed.
Have a great weekend - Cooler Master UK

I also cancelled but got the text message anyway,
I just called (use 0800 0232227) for a free number goes directly to home delivery's.
Apparently the order is still placed but they send a message to the supplier to cancel the order, so I got confirmation they are honouring the deal and they are sending a message to not cancel it lol

Forgive me for asking, but I'm struggling to determine your role in this charade.
Are you claiming to represent Cooler Master, Argos, or none of the above? :stuck_out_tongue:

Got a text message from Argos an hour ago - 'CM storm colour blue is unavailable in this colour. We will despatch a different colour backlighting'

arghhh i cancelled last night and received my refund today :disappointed:

oh well!

I realised my comment probably doesn't stand out and is obv quite important, so just to make it more noticeable...

OFFICIAL RESPONSE FROM COOLER MASTER

Does the live chat work for anyone?
The button doesn't even work anymore

Just got a text saying
"Hello this is an important message from Argos. THe keyboard you have ordered xxxxxxxx, for Coolmaster CM Storm - Blue is unavailable in this colour. The item we will despatch has a different colour backlightning. If you need to contact us please call 03456402020. We apologise for any inconvenience"

What the hell does that mean...

to be honest we've done everything possible to ensure everyone's happy, the product listing was incorrect in the first place and we're just trying help out.

:smiley:

Done (@snagzie)

<3 NOW!!!

No I haven't been Devastated yet...

When it comes to the quickfire, the backlight colour is quite significant as it also indicates the type of cherry switches the keyboard will have.

Blue LED = Cherry MX Blue switches
White LED = Cherry MX Brown switches
Red LED = Cherry MX Red switches
Green LED = Cherry MX Green switches

So it's not just a cosmetic change. At this price, you can't really complain with any type of cherry switch, but I really hope i'm getting either Blue or Brown switches...at least it won't be the devastator bundle though :smile:

But did you guys receive the Devastator? That's the issue we're having here - it would appear they've left us in the dark about what's happening because I assume our order status was 'fulfilled' as opposed to 'cancelled' when they sent out their blanket emails/messages to people.

They're wrong about it only applying to yesterdays orders as I ordered mine on Wednesday I received the text just now.

Will do, when it turns up :smile:

I had this conversation with Kelly - I already received the wrong product. Looks like each adviser is contradicting.

Kelly ,
Hi, you're through to Argos live chat, you are chatting to Kelly how can I help you today?
4:01 pm
You
,Hi i was being trasnferred an got disconnect...this is my orignal message:
4:01 pm
,I would like some clarification on my order *****. this was delivered yesterday morning but the wrong product was received. Many others who ordered this product but havent recevied the item yet are getting texts saying the correct one will be dispatched. where does that leave me? I would like for the correct product to be dispatched to me

,I havent had any contact from anyone yet saying that I will be re sent the correct product as based on the description on the webpage fro that product

,I would like piece of mind ensuring that I do infact get the correct product re sent out to me. As I paid for the item in the description - not the one I recevied
4:03 pm
Kelly ,
Can you confirm the name and address on the order please. I will clarify the details with a manager, please bare with me a moment
4:04 pm
You
,The name is ******
4:05 pm
Kelly ,
I am sorry for the wait, if you have been delivered the incorrect item the supplier will be in contact with you to arrange a replacement for the correct item.
4:05 pm
Thank you
4:05 pm
You
,do you know a timeframe when I will be contacted?
4:06 pm
,and can you please ensure that a note is created for me to be contacted.
4:07 pm
Kelly ,
I am sorry I have not got a specific time, now the issue has been resolved they are normally will contact our customers in 2 to 3 working days.
4:08 pm
You
,ok. I just want to make sure I do get the correct product that was advertised on the page as it owuld be highly unfair to not let the people who have already had the incorrect product delivered not receive the actual correct one
4:09 pm
Kelly ,
I agree, there were not that many affected by the incorrect product going out. The supplier has informed us they are going to contact you to rectify the issue. I apologise for the inconvenience caused.

...so even though they are sending out a mechanical keyboard for less than £33, there's still some bitching going on. Seriously take what you get and return for full refund or ebay it for a profit. I'm presuming the one's crying about making returns haven't left their house for years and shower with a garden hose??

Argos are getting flamed! I dont understand why they would not just cancel all orders and save themselves some hassle. They clearly have little idea what they are doing and they will have to cost of collecting alot of returns when people receiving red switches want their money back!

If they cancel the order many other people who have bought the item will be disappointed :disappointed: we don't like our customers being disappointed.

Awful customer service.

Bal,
The supplier will send an alternative keyboard of higher specification, the Cooler Master CM Storrm Quickfire. Cosmetically there is a small difference, the LED backlighting may be a different colour - the colour may be brown or red.
3:57 pm
You
,i already recieved the keyboard but it was the wrong model so i would like a replacement for the quickfire instead
3:57 pm
Bal,
When did you receive your order?
3:58 pm
You
,yesterday
3:58 pm
,i had a chat with them yesterday and u guys were saying they were trying to sort out the problem or something. so i had to wait
3:59 pm
Bal,
Ok this briefing only effects orders that were placed yesterday I'm afraid, I cannot offer a replacement for the quickfire. All we are offering on this order would be a return and refund.
4:00 pm
You
,why is that because the order is the same and the item i received did not meet the description so this is false advertising
4:00 pm
Bal,
You have been sent an alternative, we cannot upgrade this to another alternative if you are not happy with the model you have received you need to return it for a refund.
4:01 pm
You
,i was sent a completely different keyboard what im asking is for that keyboard to be replacement for the one in the description
4:02 pm
Bal,
We are not able to do an exchange on a supplier order, you need to return and refund, and then you can place another order if you wish,.
4:03 pm
You
,The price has changed on the keyboard and i brought from the exact same listing so why am i not getting a quickfire
4:03 pm
Bal,
We can not do an exchange on a supplier item, the only thing we can offer is a refund, and then you are free to place a new order.
4:05 pm
Alternatively you can wait until the suppliers have the correct stock and they will send you out what you have ordered, which is the Cooler master CM Storm Keyboard 4552963. The decision is yours, but we are not able to exchange this item for a further substitute item that the suppliers have opted to send out until they have more stock of the original
4:05 pm
You
,well can you sort something out with the suppiler then as i am not happy people who ordered the same keyboard are getting the quickfire and i can only refund..
4:06 pm
Bal,
That is all they would be offered also if they are not happy with what they have received. We are not treating you any differently to any other customer not happy with their substitute. The only thing I can offer is a refund and collection/return and you can then place another order.
4:07 pm
You
,so what does the original look like. can you confirm it is not a devastator?
4:07 pm
,because i would not like a refund but the product which is listed
4:08 pm
Bal,
I can not confirm this, other than it is called the Cooler Master CM Storm Keyboard - Blue
4:08 pm
I can give you the supplier details and you can call them?
4:08 pm
You
,um ok but would the replacement be whats described in the listing
4:09 pm
Bal,
I have not mentioned replacing anything to you.
4:10 pm
You
,you just said "Alternatively you can wait until the suppliers have the correct stock and they will send you out what you have ordered, which is the Cooler master CM Storm Keyboard 4552963."
4:11 pm
Bal,
They will send you out the Cooler master CM Storm Keyboard - but not as an exchange this will be if you place a new order.
4:11 pm
You
,so i only get a refund
4:11 pm
Bal,
Yes that is correct, leaving you to place a new order.
4:12 pm
You
,how is that being treated fairly than the other customers who brought the same keyboard
4:12 pm
Bal,
If they are not happy with the keyboard they have been sent, they too are being offered a return and refund.
4:12 pm
You
,A friend of mine ordered the same keyboard on Wednesday and is getting a quickfire so why am i not.
4:13 pm
Bal,
That is due to the stock the suppliers have and what they are sending as subtitutes. I am sorry I am not able to help you further.

Only ordered 1 and received a devastator, they are refusing a replacement for a Quickfire TK, and will refund and return.

Just checked my order via tracking
Still says:
"Your order has been placed. We'll contact you to arrange a convenient day and time for delivery (except for items which are delivered free by post)."

I had live chat with Bal too, totally unhelpful.

thats bad i feel more sorry for you than myself and bal seems a arsewhole

Customer services just gave me this memo (sorry if its already been mentioned):

The supplier will send an alternative keyboard of higher specification, the Cooler Master CM Storrm Quickfire. Cosmetically there is a small difference, the LED backlighting may be a different colour brown or red)
· All customers have been sent an Sms or Email (where we don’t have a mobile number) to advise.
· Due to limited stock we are actively contacting all customers who have ordered a quantity greater than one to advise that only one keyboard will be supplied and all but one keyboard will be cancelled from their order.

gutted i cancelled mine via live chat they still have my money on hold though i hoped i may of got lucky

Just talked to them via phone, sounds like theyre honouring the price and trying to find a supplier to get the keyboards... They said they don't know how long it will take because 100+ customers bought it.

had this through via text too

Hello, this is an important message from Argos.The keyboard you have ordered **********, for Cooler Master CM Storm - Blue is unavailable in this colour. The item we will despatch has a different colour backlighting. If you need to contact us please call 0345 640 2020. We apologise for any inconvenience caused

Yh i ordered at around noon and received a devastator on Thursday, and now they are refusing to take back the devastator for a quickfire.

Well, this is BS only orders placed on thursday will be getting a quickfire and people who brought on wednesday will be stuck with a refund.

Spoke to someone at Argos after receiving the same 'We are sending you a different colour' text and she advised not to cancel as she had already spoken to someone else who was very happy with what was being sent out. I'll wait and see what arrives!

Seeing as it appears you seem to have a source of info we don't have access to, do you know what's happening with people who've already received the Devastator? Feeling rather left out from this wave of good news!

What are you all talking about when you mention switches? Is that some function of mechanical keyboards? Or does the board just have switches to change the function of keys or something?

Hey mate, they are unable to confirm as it will be like a lucky dip of either Quickfire TK in Red switches, Blue switches or Brown switches.

Hope will get the same like in the picture... :smiley:

I can confirm that the keyboard that you will receive is 100% the Quickfire TK either in Cherry MX Blue, Brown or Red, Cooler Master and Argos have been working endlessly to ensure that loyal customers like us are not disappointed by this error listing and error pricing.

p.s unfortunately the Green switch version is not available in the UK so you won't receive that colour,
xxx

Oi! I blame argos for giving me the wrong number! Guess I may be a bit of an idiot for not noticing though :disappointed:

Even though I spoke via chat yesterday and asked to cancel my order Ive just received the text:

Hello, this is an important message from Argos.The keyboard you have ordered xxxxxxxxxx, for Cooler Master CM Storm - Blue is unavailable in this colour. The item we will despatch has a different colour backlighting. If you need to contact us please call 0345 640 2020. We apologise for any inconvenience caused

So I spoke on chat again and was told the order had not been canceled but they could not confirm what colour I will receive. Great job all round Argos. Ass from Elbow!

I already have a cherry mx red k95 rgb, So I hope I get the blues, once you go clack you never go back :smile:

Anyone tried calling the given contact number, 03245 640 2020? It comes up as unrecognised for me.

Too many digits in that number m8 03456402020

Please not red, please not red.

Also got the email stating that they'll be sending out a Quick Fire. Great result for £33, no matter what switches turn up (and realistically it won't be greens, since that version was a limited edition).

Txt received that my order will be on the way, just gave the order no which tallies with what I ordered, i.e. the Storm Keyboard, and no mention of any differences.

Just received the same text!!! I'm beyond caring what turns up now but if its anything to go by, at least it won't be a blue led devastator :smirk: ...lol. Worst comes to worst, I'll be on the way to my nearest Argos ready to return. I shall update if anything happens gl guys.

I also got the text about different coloured backlighting.
I would be very happy for any cherry mx switch at this price, fingers crossed for browns tho.

Hi lamb85 see you cancelled yours , via chat what time ? How didyou pay?

Got the same text message... I'd still be happy with a red one at that price :smiley:

Also received the text. I'm excited, can't wait to see what turns up :stuck_out_tongue:
Already got a K70 with red switches so fingers crossed for brown, green or blue.

I'm just going to wait and see what turns up. - no point speculating until Argos has made it's move.
if it's not the one I want, then I'll take a trip to Argos to complain.

at least if they refund me then they will have the problem of the stock being scattered across the country and may then be forces to sell it off cheap as it was a return. :smiley:

Damn you guys are lucky and i'm here stuck with my devastator, what can I do??

No email or message here yet - have any of you guys already received the keyboard?

Just got that same message as well Deetea.

Got the text... will do backflips if I score brown switch version!

Got the same message

just received this email

I am contacting you regarding your order ######## for the Cooler Master CM Storm Devastator keyboard. This item is unavailable, however we are able to fulfil your order with an alternative keyboard, Cooler Master CM Storm Quickfire. This item is of higher specification but cosmetically slightly different i.e. the LED backlighting will be of a different colour. If you wish to contact us please call 03245 640 2020. We are very sorry for any inconvenience caused.

"Hello, this is an important message from Argos. The keyboard you have ordered ######## for Cooler Master CM Storm Blue is unavailable in this colour. The item we will despatch has a different colour backlighting. If you need to contact us please call 0345 640 2020."

I also cancelled the order hours after finding out it was the devestator bundle. Will just have to wait what shows up I guess.

Just got a text saying blue is unavailable too. If it's actually the quickfire tk then the backlighting colour = switches, I'll chat with them when I get back to see if we get to choose what switches we get.

only think i can think is maybe they will be different types of switch, i e red or blue, will wait and see what comes

got a text saying my item will arrive with a different back light colour lol even more confused

Just had this message, now hoping my cancellation doesn't go through...

Hello, this is an important message from Argos.The keyboard you have ordered xxxxxxxxxx, for Cooler Master CM Storm - Blue is unavailable in this colour. The item we will despatch has a different colour backlighting. If you need to contact us please call 0345 640 2020. We apologise for any inconvenience caused

Different back lighting means different switches doesn't it?

What a mess... but if I get a mechanical keyboard, I'll forgive them.

I also received an sms saying that I will be receiving the Cooler Master CM Storm - Blue.
Well done guys, well done, we should be proud of ourselves!

They just texted me to say the one I ordered isn't available in that colour so they're going to send one with a different colour back lighting.

Straight from the livechat:

Agent

as of a few mins ago I've received a brief that the supplier will be despatching a higher specification keyboard that matches the description on the website, this will be the CM Storm Quickfire, cosmetically there may be a small difference in that we can't guarantee the colour of the backlighting, however due to limited stock this is being limited to one per affected customer
3:26 pm

,Will I need to do anything? I have not received a dispatch notice yet, so I assume I wont receive the devastator bundle, and should just wait for the quickfire?

3:28 pm

Agent

yes, of course if the item doesn't meet your requirements you are entitled to return it for a full refund, it should all be handled by the supplier but if there are any problems please let us know as soon as possible and we'll do everything to sort it for you

That's already been posted lol, my order still showing , ddidnot see they tracking on the website , thanks, still waiting contact from couriers

lol at this:)

http://www.argos.co.uk/static/Product/partNumber/4576963.htm?cmpid=COJUN&catalogId=10001&cjsurferid=178003197768043548%3AMtEKFQ.SB1Me&_%24ja=tsid%3A11674%7Cprd%3A1546795&storeId=10151&referredURL=http%3A%2F%2Fwww.argos.co.uk%2Fstatic%2FProduct%2FpartNumber%2F4576963.htm&referrer=COJUN#pdpFullProductInformation

my order is still showing, no idea what they will send though, if its not right I assume you can return at any store though. the person I spoke to said they would send out what was ordered but who the heck knows!

Yeah I located that miniscule order tracking button (appalling layout) but I can't seem to retrieve any orders :disappointed:

Heard nothing and no evidence of my order if I log into my Argos account.
Brilliant... They still have my money :stuck_out_tongue:

Absolutely

Hm, could we complain to PayPal about receiving an item different than the one advertised if they won't wanna honor it?

Cancelled mine yesterday, money was taken out of PayPal today...!!

If they eventually send us devistation then they surly need make good on that cockup... we ordered in good faith, cancelled in good faith... what else can we do. The small glimmer of hope is they have updated the price to something more inline with a mechanical keyboard.

Placed mine on Wednesday at 7pm and it hasn't been dispatched yet. I haven't spoke to them about it as it seems totally pointless. Unless getting someone on LC to confirm I'll receive a mechanical increases my chances of actually getting one down the line.

I have gotten a dispatch notification this morning. Spoke to support but they have no idea what is being sent out.

Just had a text saying my order has been dispatched even though I cancelled via live chat yesterday morning :neutral_face:

No word on when I should be receiving mine. When did you guys order? I ordered on Wednesday night at around 18:30. Such a confusing situation Argos has created. What happens if they provide some people with the blue switch keyboard and others with the devastator? Can they do that (legally)?

Speaking to customer services it's definitely the Devastator that's being dispatched, I asked them to either send the keyboard in the picture or nothing yesterday, had a dispatch note today, so back on the phone. Apparently they are supposed to be cancelling orders like mine, it seems it's a known issue.... and they "aren't sure how mine slipped through".

Last minute internal e-mail to get mine cancelled and should see the credit on my card.

Mine's being delivered tomorrow to my work address, so won't be able to find out till Monday.

surely they wouldn't continue to send out the wrong keyboard today, maybe, just maybe it's gonna be what you guys want :smile:

eagerly awaits , so see what you guys get, cancelled mine via chat , yet been charged and no refund pending(usually instant email) no cancellation email,

To cover my thirst, I emailed CS and said I'll clean the assigned agent's oven for them if they are honouring the original mistake and cancel my cancel request. Still no sign of confirmation of my cancellation or a dispatch. Did Argos sell the the company on to Mr Bean?

The last part of your comment would be devastating.... :-). Didn't received a cancellation email nor dispatch confirmation. Still waiting. Your idea is really good though

No email here yet. How did some get theirs delivered so quick? I bought the thing as soon as it got posted here.
Every one i have asked so far say they will honour the deal if I don't receive what was advertised. We'll see. At worst i get a refund.

ive just got my dispatch notice and it better be a cherry mx blue keyboard or im going to give them an earful till they do, they have reslisted it as 69.99 which if it is for a devastator is at least double what its worth which is a absolute joke

I've got a dispatch email. I have a feeling this could be a huge waste of time and hassle getting it sent back.

Yeh, I'm gonna be delighted with my half price devastator if I get one.

They changed the price to £69.99

The hope and expectations displayed in this thread is epic!

I don't understand why the product is still advertised as before. Have Argos always been this lazy and useless?

Yeah I know , m8 just giving my view on what other members are saying , my view is that this will not be honoured regardless of what chat have been saying....

Hope am wrong but doubt it

To me the staff doing the chat support ain't got a clue, differing answer's to queries all day, to say its being looked into , this has gone on all day, they will not know the difference from one keyboard to the next, especially as stock is coming direct from supplier and not Argos, I cancelled this afternoon, but still not received cancellation email and PayPal is still pending, normally get a refund message to PayPal even if it takes 5days to clear,
What happened to all orders supposedly being cancelled as stated in chat earlier( like I said they don't have a clue)

This. You can't rely on what they say.

Thing is more chance of it happening if you haven't cancelled your order, I cant understand the issue for the people who said it was too much hassle as they collect FOC, for me its 100% worth trying as i was after a keyboard anyway

Becky (19:40:15 GMT) : Hi, welcome to Argos live chat, you are chatting to Beccy can I take your name please?
Visitor (19:40:24 GMT) : Hi there Kevin here
Visitor (19:40:45 GMT) : order num ######
Visitor (19:41:50 GMT) : Ive heard the item was put on sale incorrectly, I just wanted to know will I be recieving the product in the picture?
Becky (19:42:04 GMT) : one moment please whilst i transfer you to the relevant department...
Hughes, Daniel (19:45:47 GMT) : Hi, you are chatting to Daniel.
Hughes, Daniel (19:45:55 GMT) : We are aware of the issues and can confirm you will receive the item in the description not the image.


Visitor (19:46:07 GMT) : Great thank you

Tell that them not me, bet most of them don't even know what a mechanical keyboard is.

I'm just going to hang about and wait, though I looked earlier at my order and it said "out of stock". clowns.

They won't be sending a mechanical keyboard, instead they will send you a devastator, but at least i'm getting a refund, just had a chat with them right now this is what they said:

Danielle,
I can confirm the image and EAN number are incorrect I'm sorry but the description is correct so if you keep your order you will receive what is described, I hope this helps
7:14 pm
You
,I received the item today and it didnt match the description it instead was a membrane keyboard that came bundled with a mouse
7:18 pm
,?
7:20 pm
Danielle,
Yes what you received is the correct item, the image and EAN number were wrong, would you like a collection and refund?
7:21 pm
You
,but the description states its a mechanical keyboard
7:21 pm
,I think you guys need to change the description as people are buying thinking its a mechanical one
7:21 pm
Danielle,
Yes this is being rectified, do you need us to collect this?
7:22 pm
You
,So you wont be switiching it for a mechanical?
7:22 pm
Danielle,
No sorry the item you have received is correct, this is what you would receive again if we replaced it sorry, if you're not happy to keep it we can collect and refund for you
7:23 pm
You
,Ok i would like a refund then and you can collect
7:23 pm
Danielle,
Sure, may i take your full name and delivery address please?

I know, this happened in the t mobile free monthly sim deal. Instead of waiting to see if they'd be charged in the 13th month a lot jumped the gun and left their contract. ...I'm still paying £0.00 a month for 500mb 500 texts and 250 minutes nearly two years later!?! Patience and a firm belief in the hukd gods usually pay dividends.

If i had cancelled would defo be kicking myself by now

Just spoke to them again, they confirmed the Quick Fire TK is what will be coming

Wait what? Honor a product no one actually requested? That does not have a single refrence to in its title, picture, description, or EAN? A product who's apparent price on their "sale" is higher than the RRP?
This is going a bit beyond now...
Also in some chat replies they specifically said that the keyboard they will honor is a mechanical keyboard, (not one in the picture but one from the description that specifies Cherry MX keys thereby mechanical).

Visitor (18:31:29 GMT) : so you are telling me it will still be a mechanical keyboard and not a membrane one
Hughes, Daniel (18:32:55 GMT) : Yes it will be a mechanical keyboard.

Cmon, the title itself implies its a mechanical keyboard with blue switches. If you cross refrence the title with their existing naming scheme for these keyboards.... http://www.argos.co.uk/static/Product/partNumber/4579764.htm

This isnt some simple error. This is false advertising.

God they have been rectifying this all day

Yes they will honour the keyboard/mouse bundle , that's what will turn up tomorrow

Anyone got confirmation that these coming direct of supplier, no way of knowing again until tomorrow, why the hell have they not changed the item online yet.

Really can't see them honouring this, what about the guys who got a devastator/mouse bundle today? They said everyone who ordered would get a cancellation. Loads of differing replies on chat.

Total balls up

At least they are honoring it. Lets hope they don't try and sneak in refurbished keyboards...

I cancelled anyway as I was only buying as a spare because it was a good price. Good luck to those who get a quickfire keyboard. To the people who get the devastator bundle, at least you can get a refund. I just could not be arsed with the hastle for an item I don't really need. I did own a quickfire though and they are fantastic keyboards and absolutely solid.

Today i canceled one , and ordered one again (; still available to buy

Hughes, Daniel (18:30:44 GMT) : We are aware of the issue and confirm you will receive the item that is in the description not the image however.
Visitor (18:31:29 GMT) : so you are telling me it will still be a mechanical keyboard and not a membrane one
Hughes, Daniel (18:32:55 GMT) : Yes it will be a mechanical keyboard.
Visitor (18:33:29 GMT) : ok thankyou i will wait and see what turns up
Hughes, Daniel (18:34:25 GMT) : Your welcome, enjoy the rest of your evening.

Still adds to my basket

Are they really still selling this? The link still seems to work. I might order another.

Sadly not but I'm not really bothered either way if I am honest lets just keep our fingers crossed

Just had a similar conversation with confirmation that all orders already placed will be getting the described item :smile:

however they are unable to confirm when it will be delivered

Just had this convo with a rep looks good boys!!

Emmie (17:58:06 GMT) : Hi, you're through to Argos live chat, you are chatting to Emmie how can I help you today?
Visitor (17:58:22 GMT) : hi emmie its a quick one with regards to a keyboard i bought yesterday
Visitor (17:58:32 GMT) : now i exoect you have had a few of these today
Visitor (17:58:44 GMT) : would youl ike my order number?
Emmie (17:58:46 GMT) : yes just a couple lol
Emmie (17:58:49 GMT) : yes please
Visitor (17:59:07 GMT) : **********
Visitor (17:59:30 GMT) : so im assuming i wont get hte keyboard as described?
Emmie (18:00:15 GMT) : i have just had this email -- We have seen a high volume of customers questioning whether we will be honouring the price/orders of the Cooler Master CM Storm Keyboard for £32.99.

I can confirm that anyone who has already placed an order for the Keyboard, we will be honouring the order at the price they paid. For those who have not placed an order we will not be honouring the price. The item is now off sale, so no more orders should be placed.
Emmie (18:00:35 GMT) : so yes you will for the price you paid
Emmie (18:00:41 GMT) : you will just have to call up
Emmie (18:00:47 GMT) : and replace the order
Visitor (18:00:54 GMT) : how do i do that?
Emmie (18:01:24 GMT) : 0345 640 3030 - say the issue, give your order number
Visitor (18:01:35 GMT) : can i do that now?
Emmie (18:01:44 GMT) : yep
Visitor (18:01:46 GMT) : or when i recieve the keyboard?
Visitor (18:01:49 GMT) : sweet
Visitor (18:01:58 GMT) : ok ill do it now thanks
Emmie (18:02:30 GMT) : no worries
Visitor (18:02:46 GMT) : well thats very good news thanks! you have yourself a great evening
Emmie (18:03:18 GMT) : and yourself - Once you click "End Chat" you'll receive a short survey to provide feedback on our chat today, your feedback is much appreciated. Thank you :smile:
Visitor (18:03:33 GMT) : 10s all round

i cancelled mine this morning but it still shows active god knows what is going on with argos

Just checked my order and it doesn't seem to be cancelled. Fingers Crossed I either find an XTI or Quickfire TK in the post tomorrow!

Edit: They also seem to still be selling it on their site with the random image and incorrect description...

I've just had a chat with a rep for an update and this is what they told me...

"Thank you for your patience, we are aware of this issue however you will receive the item that is in the description as we are honouring the orders that have been placed."

Might be worth holding out for delivery :smiley:

Just requested for my order to be cancelled over the phone. They can't refund until the supplier has confirmed order has been cancelled. What a load of tosh! last time I ordered an item that was dispatched from a supplier I never received it and they would not issue the refund as the supplier would not accept item was lost!

My God the thing is still for sale. WTF are their team doing over there. Just take down the dam item already or update the picture and description. This has to be the slowest response to a misprice or incorrect listing I have ever seen. The worst thing is they are more than aware of it now and are STILL selling it!!!

What a pile of donkey doo doo!
Well my orders been cancelled via chat. Screw you Argos! :neutral_face:

Everyone needs to jump on Argos FB and twitter pages, trustpilot etc etc. Honest mistakes happen (£100 item for 100p etc) but this is beyond that - as stated the picture, nor description nor ean match what there trying to fob people off with. I'm not saying it isn't a mistake by Argos but that's business....

Cancelled mine, way too much effort for a keyboard having to return it

Yep it couldn't be more of a f**k up really.

order cancelled

I don't know much so correct me if im wrong...
But for those people that actually had their stuff delivered already technically you guys already bought it and have a legal binding contract. So its not a matter of simply cancelling the order, I guess you could argue and try and get the right keyboard for the price you paid.
However for the others, since they haven't dispatched it, they will just cancel the order using their online selling clause, which goes along the lines that an order is only accepted once its actually dispatched.... etc

This isn't a missprice as they we're claiming it to be earlier... Its a complete **** up of them adding stuff to their catalgue. A wrong product is falsely advertised at a good price. Considering these keyboards go in the US for about $80 so £50. Argos aquiring them for such a price isn't too hard to believe, as well as dropping 35% (ish) off for "online exlusive" deal. To me it seems like a case of false advertising.

What a silly name for a mouse

Lol :smirk:

Online excluse!
Yeh, I'll bet it is.

As said cancelled mine, as was not ringing for them to collect, and or going all the way to shop , they know the error and supplier will not be sending the other keyboard..........so quicker to cancel before it was delivered,,,,,,,,as argos have said all orders will now be cancelled.............

some received today and have the hassle of having to take them back......................

we tried some you win , some you don't in this case ....

Yet, it is still advertised as before.

why do people ask..... before it's delivered?

Wonder if my email saying with the transcript saying that I'll either get a refund or the correct product at the price I paid will make a difference....

So apart from listing it under the wrong title, using the wrong pictures, using the wrong description and the wrong EAN, the item is as described yeh?

I finally have some reliable info from a family member who works for Argos that this IS the devastator bundle. Apparently as previous comments have said there has been an issue with the distributor and the entire listing is wrong. It pretty much describes an item they already sell http://www.argos.co.uk/m/static/Product/partNumber/4618175/searchTerm/Cm+storm.htm but it is in fact the devastator bundle. They have had a ton of complaints today he says but it looks like all orders will be cancelled and refunded for those that have still not shipped. I have now cancelled my order.

Cancelled via chat (brief chat, online error etc) refund to paypal 5 working days

If that is what you received. They might as well have sent you a new kettle, cos that is not even remotely related to what they are advertising.

Dunno call waiting times are 30mins so I am not waiting. I sent them a message on Twitter and will email them tonight.

https://twitter.com/ArgosHelpers

This is what I received:
http://i.imgur.com/B9EMmto.jpg
This is the model number on the box: SGB-3010-KKMF1

Visitor (12:46:04 GMT) : Hi, I'm contacting you to check on the progress of an order, order number xxxxxxx Keyboard EAN: 4719512038499. - chat on internet forums suggests the wrong item is being sent out?
Sarah (12:49:21 GMT) : That is correct, sorry. There is an issue which is being investigated. As soon as we have an answer, we will contact all customers in the next 48 hours.
Visitor (12:49:52 GMT) : Has my order been dispatched yet do you know, am I safe to just wait now?
Visitor (12:50:38 GMT) : I don't want it if it'll be the wrong item.
Visitor (12:50:57 GMT) : But if it's on hold I'm happy to wait and see what the official announcement is.
Visitor (12:51:38 GMT) : (Sorry, Sarah, you must have had hundreds of these queries today. :wink: )
Sarah (12:53:16 GMT) : It has not been sent for dispatch yet, due to the issues. If you do want to wait, that is fine.
Visitor (12:53:38 GMT) : Okay, that's fine. Thanks for your help today, Sarah. Have a good day.

How are they collecting it?


Also does anyone know the ean code for the devastator bundle? More fuel to the [email protected] up that there's no mention of a mouse.

I ordered this way before this deal was even posted as I spotted it somewhere else and mine arrived today. It is NOT and I repeat NOT the XT or XTI. What I received was the Devastator gaming bundle which is £27.49 on Amazon currently. This: http://www.amazon.co.uk/Cooler-Master-SGB-3010-KKMF1-UK-Devastator-Keyboard/dp/B00CUBQH3G

MB24 and Ms2K keyboard and mouse. I am having Argos pick this up and refund me.

Still available for me just added 2 to my basket ..........................to test :neutral_face: if its OOS

Anyone any idea what is going on here? My friend has ordered one but surely they have a responsibility to honour the price/product?

Still available for me

I have an offer on Flubit, worth trying or waste of time?

Im very confused. I would have thought they would have been on the case about this very quickly. Unless all the people saying it is the Devastator are actively buying up all the stock and warning off the competition by spreading false rumours?

+EDIT+ Now out of stock as of 13:35

+EDIT+ Back in stock as of 14:00

what the what.

OK, so if there is an issue with this product, and they are not supplying the CM Storm with Cherry MX Blue keys. Isn't it about time that they stopped listing it? It is still live at 13:24.

this deal is still available and it is showing a CM Storm keyboard and i can add it to my basket :confused:

Typical.

Push for a goodwill gesture - last time they &*(*&* me about on a product I ended up with...... £5 voucher, which I symbolically tore up instore.

Oh well it was worth a try.

Yeah, I had some success after refreshing for a while.

I got through to Sarah, who told me the order hasn't been dispatched due to the issue and that all customers will be contacted within 48 hours about it to tell us what they're going to do.

Has the live chat option now disappeared for everyone else too? :disappointed:

Also spoke to Georgia - Argos couldn't tell me what I had ordered other than it was a cooler master keyboard...

Cancelled the order and getting refund to save wasting more time receiving then sending it back

could not find live chat

I wouldn't blame them if they've made a mistake, but why haven't they taken it down yet, they're obviously well aware of it?

Maybe we should all take our concerns to the Facebook page? Most companies are more receptive to nice resolutions when it is public.

I cancelled my order and removed from ebay :smile:

I have just spoken to them again about this and they said if the wrong item comes they will not exchange it for the more expensive quickfire keyboard even if the description and picture is wrong. Instead they will just refund you.

CCCC

OK, I spoke to Jon for quite a while who was very helpful.

ote: Argos respects your privacy and our chat experts cannot view your screen.
10:34 am
You
,Hello
10:34 am
Jon,
hi there how can i help today?
10:35 am
You
,I placed an order last night and have now received word from a friend (who also ordered it) that they received a completely different item. After examining the product description online I am confused and want to check what item my order should be
10:35 am
,the order number is 212549188
10:37 am
Jon,
oh ok
10:37 am
let me check for you
10:39 am
You
,thanks
10:40 am
Jon,
4552963
10:40 am
so that's the catalogue number
10:41 am
You
,Yes, that leads me to the product page. But the picture is of one keyboard, the description for a second keyboard, and my friend has just received a third keyboard
10:42 am
,Looking online, other people are having similar issues working out what keyboard will be provided
10:43 am
Jon,
right ok
10:44 am
we have had a report about this this morning and it is being investigated
10:45 am
You
,Ok, so what happens now? I paid for an item and wont find out what it is until I receive it?
10:49 am
Jon,
ok so we have now got the model number of the keyboard you will receive
10:49 am
You
,ok
10:50 am
Jon,
the description is correct but the picture is wrong
10:50 am
i'll give you the model number
10:50 am
and you can have a look if it's something you'd still be interested in
10:50 am
You
,ok
10:53 am
,hello?
10:53 am
Jon,
sorry about that! one moment
10:54 am
SGB-3010-KKMF1-UK
10:55 am
You
,That product is not the same as the picture, or the descriptions...
10:56 am
,You said the picture was wrong but the description correct. The entire product listing is wrong. There is nothing similar about the product advertised and the product you are sending me, bar the manufacturer
10:56 am
,will Argos be honouring the original advertised product?
10:58 am
Jon,
no the picture on the site is incorrect, the description i being told is correct
10:58 am
it will be for the model SGB-3010-KKMF1-UK
10:58 am
not for the picture on the site
10:59 am
You
,The description on site states it has mechanical keys. The product you just gave me the number for has membrane keys
10:59 am
,trust me, the description for the product on your website is not for the product you are sending out
11:00 am
,So, will you be honouring the original product, or merely sending out the wrong product and apologising?
11:02 am
,For reference: Site description: Choose between 3 different Cherry MX switches. Each keycap is UV coated to make it durable. There's full LED backlighting with 3 modes and 5 brightness levels. NKRO over USB means every single keystroke will be registered. An embedded steel plate give you maximum stability and durability. 7 easy-access multimedia shortcut keys save time.
11:03 am
,Description of product elsewhere: Membrane design: More durable, longer lasting, and pleasing tactile feedback when compared to regular keyboards.
Ergonomic ultra low profile design
Anti-slide rubber pads on bottom side and ultra durable Laser etched and grip coated keycaps
Easy-access multimedia shortcut keys: let you instantly adjust music and movies.
Blue LED back light (Press "SCR LK" to turn backlight on)
11:03 am
,That is two very different technical specifications. Something is very wrong with this advertised product, I recommend it is taken down before any further customers are misled.
11:05 am
Jon,
yes after further investigation from myself
11:05 am
i can clearly see the keyboard decsriptions are saying a membrane design
11:05 am
which doesn't correspond
11:05 am
my manager has informed me
11:06 am
that we are in contact with the supplier regarding this
11:06 am
and customers are being contacted within 48 hours
11:06 am
but it does sound as though the model number i gave you would be the one being sent out
11:07 am
You
,Now in the event that I receive the wrong item, would I be able to exchange it for the correct one?
11:07 am
Jon,
by the correct one i assume you mean the description on the site
11:07 am
but we may not even have that product in stock anywhere
11:08 am
You
,By the correct one I mean the one that was advertised and I ordered
11:08 am
,So effectively you are saying if the product is in stock, it can be exchanged?
11:13 am
Jon,
you would be able to exchange no problem but obviously i don't know what the price difference would be
11:13 am
if we do sell that product
11:14 am
You
,Now I am confused
11:14 am
,so you used information for a product that you do not sell?
11:16 am
,Also, you are saying price difference. So the deal here is that you advertise a product. I pay for product. You send me inferior product then say that if I want the original advertised product I need to pay more money. Am I understanding this as Argos' business practice correctly?
11:19 am
Jon,
I'm not sure where that information has from clearly it is wrong though
11:19 am
until it's been investigated thoroughly it's hard to say what will happen in terms of the product
11:20 am
You
,I understand, but you stated you are unaware of the price difference, implying I should pay more for the advertised product if you send me an inferior version
11:20 am
,I am asking you to clarify your statement, as I am confused
11:23 am
Jon,
yes genuine errors like this which are covered under our terms and conditions
11:23 am

4.3 a) Online price errors. If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.
11:24 am
I am sorry for all this, i'm trying my best to help you as it something we've only just come across this morning and we are working to resolve the situation
11:24 am
You
,But this isn't a price error
11:24 am
,is it?
11:25 am
,It's a product description error if anything. Other advisers have been stating that this item should have been the advertised product, but the supplier has got it wrong (lots of these chat conversations are already on the internet)
11:27 am
Jon,
My manager is informing me at this point all we can say is it is being investigated and no decisions are bing made at this time
11:27 am
You
,OK, I guess I will wait and see what arrives. Thank you for your time Jon, good luck with the deluge of queries you receive concerning this today.
11:28 am
Jon,
cheers! hopefully it's not too bad, i also hope it's not too dificult to resolve the situation assuming you recieve the wrong item