Bad company with issues over access and customer service

Unltd data is a different product. You can't vote cold because this product does not suit you. Is it a good or bad deal for a 6GB product?

iD mobile piggy back off the 3 network.if this helps anyone

​but in the real world your average user will not notice these routing priorities. they will notice saving money every month compared to the network SIM only/contract deals.

My experience with iD mobile isn't even as good as terrible. I have half a service from them as the port from my previous provider hasn't completed, so although I can make calls, inward calls go straight to the voicemail of the previous company, which I can no longer access. The Customer Service staff are unhelpful, difficult to understand & make promises that are never kept. My initial bill is several times more than the contract I signed up for & I have it in writing that they don't make "goodwill gesture refunds" to compensate for the terrible service. There are several reviews of this terrible company on testpilot & how I wish I'd read them first! Although people are more likely to complain than compliment, some of the issues on the site are incredibly bad.

Be careful. The Goto plans DO NOT tell you when you are about to use up your alliwance and there are extortionate charges for going over it. The bill payer can download an app to monitor useage but this means it is totally inappropriate for a child. My first GoTo15.50 bill was actually £70 because my son thought he was connected to wiFi when he wasn't. We had 500mb of data and assumed we'd be notified when it was nearly gone- andctold the charges for continyed use. We weren't. We are currently in disputecwith them as they will not switch us to a more appropriate plan for an eleven year old. (We'd need to pay hundreds of pounds.)

I am now on this plan via u switch so will see how it goes can always leave if not happy after 1 month.
am on the shockproof plan. with an LG G4.

Its best to shuffle between companies anyway, if you give any of them an inch they will take a mile. They expect you to not want to mess about and keep changing around and just submit to their price increases every year.. :laughing:

and now had letter to say going up to £23 a month so looks like end of being on three might as well move to Id now.

just looked on my LG G3 and have used 3gb over network and 11gb over wifi so this 6gb plan looks like the next best thing if three force me to move from sim 200 all you can eat plan I pay £12.90 for.
I do like uploading to youtube.

Having been on giffgaff for a few years now and watching the data allowance gradually whittled away to only 1GB for the £10 goodybag and £12 for just 2GB i have ordered the £10 for 4GB deal (2GB doubled for 12 months) leave at any time. I get good coverage where I live on the 3 network so giving this a try.
I am loyal to a company as long as they are loyal to me. I would have remained with giffgaff if they kept the data allowance the same. They are fobbing people off with 4G speeds which is useless to me as my Galaxy S2 is only 3G capable.

Thanks ,I like to get something that's a long term deal that I don't have to switch around without the hassle , I'm currently with three who I was with for 4 years and had a cracking deal for £15 unlimited data and tethering and unlimited text and 5000minutes and then decided to remove there deal from me as I've out run the contract so nothing I can do :disappointed: now asking for £30 :disappointed: like to see if I can achieve a sim only that close to this with tethering available

They use EE.

Another option you could consider would be the EE MTV Trax SIMs which give you 500 minutes, unlimited texts and 7GB of data each month for a £15 topup. This is tetherable too, and is 4G. However the offer is only for the first three months and after that the data allowance drops to 2GB - but it is a great short term solution on Pay As You Go. After three months just get your PAC and look elsewhere.
You also get access to the MTV Trax app, if you're into that kind of music.

http://shop.ee.co.uk/campaigns/mtv-trax-sim-from-ee

Sounds like a reasonable deal if tethering is all so allowed ,how do life mobile fair which provider do they piggy back off :smiley:

Life Mobile allow tethering but it's 95p a month more expensive and is 3G only.

Whats the alternative as similar money which will allow me to use a tethering setup?

No tethering, god it is so simple to read the t+c's !

Can someone tell me does the 6 Data allowance all so work with tethering personal hotspot so I can connect my ipad to internet when out and about :smiley: thanks.

this is tempting, especially as I want to refuse to post 3s price hike. but I was with giff gaff for a year or so and it was a nightmare. Don't want a service like that again. have to consider some other options first

Unfortunately moving plans isn't possible with iD for some reason, and the only way to do so is to port out to another network (Pay As You Go) and port back in again.

This is one of the main downfalls of iD.

If you do go down that route you must inform them at the very beginning of the conversation. If you tell them at the end or towards the end then it becomes unlawful.

If I'm already with ID, how do I get this?

I went fom 3 to id, no probs, nice touch from them today saying there would be no charge to call or text Belgium.

Having been on other piggy back Sims in the pass, never again - poor data speeds and coverage (although 3 isn't too bad for coverage) doesn't justify the saving. It isn't worth it for me

On EE myself, I admit I'm on a 12 month sim only but same deal as above but I get unlimited calls/texts but the saving over a 12 month period is about £25 for me, but I just class that as a charge for better coverage and faster data - I travel a lot around the county and never had an issue with it.

That being said, if you don't travel much or have great use for your phone, this is cheaper than the major networks - I won't vote

When negotiating with a business like this I recommend recording your calls and asking them if they mind (consent to) you recording. You'll find it's hard for them to disagree, after all.. they are recording you!

I use a portable recorder and talk on speakerphone. I'll get the person to identify themselves.

Just doing this let's them know you mean business which reduces the chance of you being messed about, but also you proof should you need to escalate a claim. If a dispute arises ask for a manager and explain what you were told (your verbal agreement) and by whom, that you have a recording of it, it makes all the difference...

I went fom 3 to id, no probs, nice touch from them today saying there would be no charge to call or text Belgium.

using three network ??anyone tried this looks like a good deal for people looking to save money on sim only??any feedbacks

i found it here earlier today

http://www.uswitch.com/mobiles/sim_only_deal/a534aa17c41a242b81503c3d42269e04d7c85302?page=%2Fmobiles%2Fcompare%2Fsim_only_deals%2F&position=7&sorted_by=bestseller

Ive been with 3 for a couple of years now and they have been great. Havent a complaint to make, other than they are upping my bill from 12.90 a month to i think £20. This was looking like a great replacement, but not sure now after reading some of these posts.

All these unlimited text are useless hardly anyone uses them and the networks know this , it just sounds good on paper.

why cant i find this price on the carphone warehouse site?

the website it links too sounds dodgy.

Been with TPO for some time now .Sim card straight in , no problems with call quality or data speeds.

Come home from work to find a letter from three to say there ending my 200mins and Unlimited Data £9.90 deal......called and after 30mins no joy the best they could do was £12 600mins and 4gb. Shame as I've been with them for 8yrs. Anyway time to move on and will try this lot.

Three is not bad for me but could be better inside building. I've recently get a letter saying that my existing plan no longer "profitable" for them so being forced to look elsewhere or pay 5 quid extra for a plan similar to my current one... hmmmm..... not too happy tbh

shame, they wont let me upgrade from their £5 per month 1GB rolling plan. :disappointed:

3 are brilliant in my area and have been with them for years

Depends where you are, where I live you have a choice between 3 and EE if you want more than 2g

I've experienced poor customer service over the years, but my recent dealings with ID mobile plumbed new depths. It took multiple calls to resolve an issue, yet they still continued billing me well after I'd left them - and took ages to process the refund, insisting on collecting all kind of personal data before they would do so.

TalkTalk have a sim for £5.50 ....1000 mins unlimited texts 3gb data..http://mobile.talktalk.co.uk/sim

I'd like to see you try using 6GB of data over GPRS in the 90s... You'd struggle to use 6MB

Never Had A Problem With Three And I've Been With Them For Over 4 Years.

3 are not good tbh

Great deal in the 90's

no tethering, not for me

A quick note for people who sign up to a SIM Only Plan which has the 'Double your Data' (something like that, not sure of the exact wording) agreement. My 30 day rolling contract is 2gb of data per month, with 2gb extra each month for 12 months.

currently their online portal will only show the normal 2GB and not the extra agreed amount in your monthly total. they have agreed that I will get my full 4GB, but I'm currently in an email ding dong trying to get an explanation to how I'll know when I get near/use up my allowance. I know my phone can do a decent job of doing that, however I want to know what they can see. they do appear to have a monthly total but asking for exact clarification from them, considering something doesn't work as expected.

otherwise I have had no problem porting my number, with call quality or data speed.

im getting 20gb for £15

I am so sorry, if it has been asked before but does anyone know if you can make and receive free calls to and from the USA, as you can with 3 on this network, as it piggybacks it.

Good deal but my contract was ending with vodafone and they offered me 6gb, unlimited texts/minutes and 6 months entertainment for £11 be stupid not to!

Brilliant deal, love this.

cheap, but god help you if you ever decide to leave them. 5 months after leaving them I am still trying to get them to stop sending threatening emails about cutting off my service. every time I call them they confirm that I don't owe them anything. They can't email me to confirm that because emails are dealt with by the email team. To get that response, I have to email the email team, explain my situation, and they 'may' email me. In short, they are a shambles. they never do what they promise to do. Customer service is in Cape Town. Always pleasant, but frankly, useless.

Can you get unlimited 4G Data for this price though?

Stayed with Three for 3 accounts
2 x Sim Only 4gb Data,Unlimited Minutes And Texts For £9 A Month
1 x Contract For My Daughter Iphone 6s 16gb,8gb Data,Unlimited Texts And Calls For £29 A Month With No Charge For The Handset.

Like a cartel? Certainly beginning to look that way. Now wondering how long my terms with 3 will continue.

Data is good but 500 minutes , I'd chew that up in just over a week
Why do they offer large text allowance
Most I know use whatsapp , viber etc
Recently changed to 3s 4gb including tethering , unlimited texts and calls £12pm
I've never had a issue with 3s coverage down south so wouldn't have a issue with id mobile if you got decent minutes

3three EE and Vodafone have taken over . There is no competition any more hence the recent price hikes .

#price fixing .

I have 3, £10 for 200 mins, unltd txts and 2 GB which is enough as mostly use the wifi anyway.

ive been using id mobile for about a week, so far finding it very good. getting anywhere between 20-40mb on 4g and around 7mb on 3g. Signal as good as my dearly departed 'ee' contract was aswell.

I get unlimited calls and texts along with 6GB of data for £14 from vodafone. I'd leave for this if it were not for the fact that I also get Premium Spotify thrown in which essentially makes it £4 as I'd pay £10 a month for Spotify anyway.

are these guys any good? My vodafone contract is running out in june, and I want to go sim only. Is this the deal to go for? Hows the coverage and speeds? Quite frankly 6gb is loads for me, now I'm on 1gb an never go overboard as I have wifi at home work or uni, but on other hand, i would happily go to 2 or 3gigs so I'm sure ill never run out of juice?

almost as good as the talk mobile deal with 8gb for 10 a month :-)

Cheap but I've had issues. in 6 months they managed to over charge, go down for a few days without explanation, and not cancel the contract when I requested (gave 30 days notice and after 34 days I called and they 'forgot' expecting me to pay for the extra time)

This isn't true they share a network but neither have priority across it.[/quote]
MVNO will get throttled before host network.

I use 10gb+ per month, Sky Go!No, iD are an MVNO which means they don'y have their own network. 3 Voice and data will take priority over iD voice and data when its busy.[/quote]
This isn't true they share a network but neither have priority across it.

Oh look, yet another ID Mobile 'deal' listing ... Zzzzz :stuck_out_tongue:

My point was, that your not able to easily change your tariff. Sure a change of number for a child is no biggie, but for some 'older' people, this may be.

You won't find it on that link. But it's still available on uswitch

​I have an o2 contract. Can I simply just pay off the handset and cancel the minutes, texts thing I'm paying £21 pm for?

Good deal but if they piggy back off Three you might want to check coverage, i live in a large ish town and even with a Three home signal booster struggle to receive incoming calls, my 500mb of data per month never gets used because i can never connect to the internet with Three on my Nexus 5, also a recent trip to Spain was a disaster because i couldnt get a signal so its ok saying use your tariff abroad but whats the point if you cant get a signal :P

only based on the deal itself, £12.50 for 6gb 4g data and 5000 texts this is hot ...

So tempted to go back to them with the 6GB data on offer now... I'm with Life mobile and get 3GB for just under £12 and they are alright but I found iD's mobile data speeds and coverage to be really good in Birmingham and Coventry.

been waiting for a sim all last week , they sent me on a wild goose chase to a carphone warehouse store to do a sim swap which turns cant be done in store , then they want to go back again to buy a new sim so they can do a sim swap after ive bought it............i still dont have a sim and need to contact them again to cancel my contract.

Huge amount of data, think it would be hard to burn that amount. Must be on youtube and music streaming sites all hours :smiley:

I've had this for just over a month and so far it's been my best experience with a mobile provider. nice and easy set up and number port. everything has just worked. Decent 4g signal pretty much everywhere i go (i live in Nottingham).

the only issue I've encountered is the app occasionally give me notifications that i'm 70/80% into my data allowance but when i check I've still got 3/4Gb. Apart from that i would recommend.

Is it possible to use the ThreeinTouch app for wifi calling if the Three signal isn't too good?

had daughters phone on the £10 4gb plan but she hardly uses any (age 11) so phoned to downgrade to the £5 1gb plan. Not possible.
They suggested I cancel my current 30day contract and take out new one. But I said that would mean loosing number. Answer to that was to port to another provider and then back to them.
Ridiculous you can't just change your tariff.

I'd mobile are awful. it took me over a month and 5 phone calls to cancel. They never seem to know what they are doing and the mistakes on the IVR make me wet myself. I always image like 10 people in a dodgy lock up in South Africa every time I call them.

4g?

same price but with unlimited minutes, the peoples operator

Found 2 months ago. Still on front page...............

I used them for a couple of months, the TCb tracked no problem, there were no issues with call quality or data speeds. My only gripe was that they couldn't shut off my voicemail. That seems like a really straightforward request but it wasn't possible "at the time".

Word to your mother, been with them for 3 months and its been rock solid, the porting went smooth as duck, I have superior signal and internet all over Coventry and Warwickshire, much better than GiffGaff and Talkmobile. Good ship I'm telling thee but I haven't had to call them so I have no opinion on customer service. Regards to your mum.

4g looks good though

I'm with ID and I've been using them for the last 9 months or so I got this deal:
http://www.hotukdeals.com/deals/huawei-p8-300-mins-5000-texts-1gb-data-21-50-mth-12-mth-contract-total-258-id-mobile-2221069
In terms of reception (I live in Loughborough, Leics), I've had no loss of signal, and found it to be far and away better than Virgin Mobile, whom I used before. I've also use my phone for sat nav, surfing, tether and I've been to Wales, Cheltenham, London and not seen any issues with signal. I'm not sure if it applies to this 30 rolling contract, but on my deal ID also roll over your unused Data, and I mainly use Wifi, so it's adding up.:wink:
There CS may be crap, but I've never had to use them, so I'm happy.

IS 5£ THE MINIMUM CAP OR CAN YOU LOWER IT TO 0£ ???

(shouting over)

I am with iD mobile and........i'll be staying with iD mobile! They've been fine for me. I get a signal most places I go and it's cheap.

I was on giffgaff paying £20 per month (£240 per year) and I thought it was ridiculous. Giffgaff isn't exactly a fantastic network. I decided to stop being a slave to my phone and pay £4 per month with iD mobile (£48 per year) and save £192 per year in the process.

I don't get it.

4GB is £10. 6GB is £15. Nothing about £12.50 (that tariff has 500mb).

Has something changed in the last few minutes?

Was going to get the 6gb sim only for 12.50 as it seems like a heck of a deal ...but after reading all the page comments on the ID Facebook page..I think I will stay away.... Not one positive comment, have a read.

it's beyond any doubt that their customer service is really poor, just wait for when you got something that needs sorting

Commenting using the new 4gb per month iD sim I just got. Absolutely no problems so far and the browser interface for my account seems nice and slick.Clearly states how much data I have left and refreshes almost instantly.

I get that people like good customer service but honestly, how often do you call your mobile operator? This works fine so far and is cheap. I'm happy!

How has everyone been finding ID since they took this deal? Just wondering if getting set up or CS has been a real issue for a lot of people still or not.

It's a good deal but from my experience (in process of moving to BT mobile) the coverage is awful get no signal except with my head against the window at home and I've had a lot of calls drop while driving along (perfectly legally using cars bluetooth)

I took this out today as a tester, how hard is it to cancel and how do I go about it if I need too? Sorry been on giffgaff since moving to the uk and don't want to mess it up.

No probs here, their app is quite good, hav'nt had to use CS

Was with them for 2 months, on a £5 contract, first month wrong bill, £10, they gave back "online" money, not to my bank account, decided do end contract because I want more data, they told me it needs 30 days to disconnect, so 1 more month, 2nd month came, again wrong invoice, £8.5, now I´m deciding to not stick with them.
If in 2 months I had problems, can´t imagine how it would be to stick with them...

BYEEEE ID

I cancelled my niffnaff and gone for this deal !! thanks OP

Just took this deal, app is quite good, ported number today and all went well. I know id are taking a lot of stick but everything ok so far (appart from allowance starting 2 days before i received sim ! lol )

Just took this deal, app is quite good, ported number today and all went well. I know id are taking a lot of stick but everything ok so far (appart from allowance starting 2 days before i received sim ! lol )

I think it only affects those on the old all you can eat data tariffs. I'm on an old Text £20 tariff with added £3 unlimited data tariff. Still paying £11.70 though :smiley:

I don't do tethering regularly. My normal data usage is 3gb-4gb. So I think it's just the matter of time till you get the letter too.

It's not clear from that but i assume everyone will get the letter eventually, perhaps its sent in batches starting with the biggest users?

will be interesting to hear how many customers they lose over this, after which we'll probably see another (not quite as good) deal to claw some back

Read this:
http://www.express.co.uk/life-style/science-technology/639291/Three-UK-Mobile-Contract-Price-Increase-MakeItRight

6gb is nothing if you're streaming videos. Cold. Unlimited data is the best.

This deal is very good I agree with that. I voted HOT. But I decided to stay with 3. I may leave them soon if I find any better deal in future as I am on monthly contract.

I was on unlimited 4G data (including tethering), 5000 texts, 5000 minutes 3to3 and 2000 minutes for £15 with 3. They changed the price plan and sent me letter that the price will go up to £30 from February. I called to cancel and they offered me 8gb 4G data with unlimited texts and unlimited minutes for £16. One month rolling contract.

I'm on the exact same contract as dragonline77 and use around 5gb a month.

I've heard nothing from Three telling me they're going to kick me off this tariff? I heard about this last year too, but still nothing has happened.

Got an email Friday saying my allowance starts today (Friday) then another saying my sim will arrive Monday ! How can my allowance start 3 days before i receive sim ? lol

So I'm so butthurt and yet you need now throw insults, name call and trawl through profiles to do it. Irony much?

Deal purchased. No problems with credit check. Thanks for posting OP. Ignore the troll.

Why are you so butthurt? if you interpreted what I said wrongly press ignore and move on because your beginning to sound pretty boring mr 2 deals with 1300 odd comments haha :smiley:

Why would I need to cool down? I'm not the one not able to get this deal and crying over who I get to speak to. Why even mention a nationality? Oh wait.

Actually it is, check the previous deal postings of the company on the site and you will see others complain of the exact same issue!....."Some nigerian sounding dude" thats a sneering comment? seems I touched a nerve :smile: if your truly offended perhaps you should take a step back from the screen and take a walk or something to cool down lel

Of course it is. I suppose your sneering comment about Nigerians proves you're not racist. :laughing:

Reception differs from network to network area to area. I used to get awful Vodafone reception anywhere in Cambridgeshire, Beds or Herts so switched to O2.

Recently switched to ID mobile and there's a stretch of the A1 where I would never have any reception at all and now I get 4g. Crazy

No. check reception for 3, really poor reception compared to EE network etc.

iD mobile piggy back off the 3 network.if this helps anyone

FYI its pretty much common knowledge their credit history checking is faulty, my credit history is immaculate! ive never been refused any loan or card ect, and me racist? think your just clutching at straws there lad I suggest you grow up some :smiley:

Bad company with issues over access and customer service

Can anyone post a copy of the three letter about kicking them off the one plan ?

Can you tether with ID?

How is this even a good deal? I play a flat £12 for unlimited data, 200 minutes and unlimited texts on Three.

For £7 I get everything unlimited sim only deal with virgin...best plan ever...

Three let me have 4GB data, unlimited minutes and unlimited texts for £12pm when I said I was thinking of switching to EE. Told me not to tell anyone though :smiley:

Was also offered that but did'nt think it was a great deal so asked for pac code, would rather have the extra 2gb of data with this deal.

Three let me have 4GB data, unlimited minutes and unlimited texts for £12pm when I said I was thinking of switching to EE. Told me not to tell anyone though :smiley:

Useless company, tried to sign up and came back telling me credit check failed...lol never had any problem with my credit in my life! rang them up took them 30 mins to finally tell me and they said try again in a few months time by some nigerian sounding dude lmao.

So a Sky Go user isn't average then? It is not like he has come on here to state he is using his phone to develop the next Space X programme is it?

But then you're with Vodafone, who I'm seriously regretting switching too last January :smiley: I end up on 2G far more often than with o2 or orange previously round my area (Cambridgeshire), and when I do get a better signal, half the time I get network signal but no data connection, which is apparently fairly common too. And I've never seen 4G speeds over 20 meg - until I went roaming to Ireland, escaping their shoddy network here. Great 3G+ and great speeds :smiley:

This. Not used iD but here's a list of the many other virtual operators:

https://en.wikipedia.org/wiki/List_of_United_Kingdom_mobile_virtual_network_operators

Companies include
• Virgin Mobile
• Tesco mobile
• GiffGaff
• Asda Mobile

These are well known and well used network providers

if you are already an iD customer it doesn't let you switch to different plan :disappointed: you have to leave them and re join them if you want a different deal

I only pay £15 for 8gb three data, unlimited minutes and unlimited texts on rolling. Best network in UK, certainly in the top two.

I'm with ID and i personally haven't had any issues but their customer service call centre in south africa seem to be clueless when i've called up with a few queries. I don't have any issues with their 4g performance (former giffgaff customer that got fed up with giffgaff's feeble data speeds). However i've noticed ID have improved packages which i'd like but it's a shame they don't have an option for you to upgrade or switch plans. Porting is a faff too as i'm told i'd have to port to a different network and back to ID if i wanted to retain my number. Wish they would just allow you to switch plans

Blimey, I've got the 500mb deal with Giffgaff and nearly use half of it. :disappointed:

avoid this network like the plague dont send out sim cards the customer service iv ever come across even worse then three when they first started consists of a game of pass the parcel all asking the same questions as as stated avoid like the plague

Expecting the three letter any day now about stopping the one plan so will probably go for either this or lifemobile.

Signed up for these guys two weeks ago and no issues at all so far. Get 3G virtually everywhere and decent 4g in town.

Ported number over from talktalk no probs.

Only downside is that their call centres are in Bangalore and staff are idiots

wow. would've been nice.

pointless having 6GB of data if you cant get signal to use it! Terrible service in my area

No "cold" button so can't downvote this atrocity of a company.

Their affiliate cash must be making this site a boat load of money.

CHECK THEIR FACEBOOK FEEDBACK BEFORE BUYING: https://www.facebook.com/idmobileuk/posts_to_page/#

I suggest people check their Facebook page for customer reviews before getting involved.

Currently in the process of terminating my monthly contract.

Horrible service in the city, literally never got 4g signal (iPhone will show 4g icon but data wouldn't work).

If you turned off 4g, then 3g would come on - but it'll be **** slow.

Of course, it's just my experience - YMMV.

I've previously used 70gb mobile data, although i was using it as home wifi at the time as landline speeds where pathetic. That's improved now but it wouldn't take that many journeys with googlenav & tunein radio / googleplay streaming to break 6. have unlimited data at the moment for £15.

Got a 2gb deal for £7.50 at Christmas. Was a little worried with all the bad reviews but so far been excellent. Signal so much better than giffgaff in the reading/London area.

Why is this 2 week old deal still on the front page??? HUKD, please get rid of your "Picks" or at least let us opt-out!

Been with them for nearly month now, So far the signal and internet has been excellent in Warwickshire 5/5 so far, A big improvement over giffgaff for me.

Think ill steer clear after reading most of the comments on here.

Is there anybody around the pontefract area reccomend a good provider im on ee and think its crap poor signal

Lucky me I guess.. bought 4 sims for family & a friend in last few months, no issue at all + their app is excellent tool. I've not made even a single call to ID call center yet.

Has anybody mentioned that data allowance is only for 12 months then shrinks to 3GB, and similar deal with 4GB which will shrink to 2GB after 12 months.

Ordered it
Arrived
Wrong plan (100 mins, 2gb data)
Sent them screen shots to prove what I'd ordered
They told me to either live with it or cancel it.

Honestly these guys are so bad - don't bother until they figure out what they're doing.

Record the phone call you have with them asking to cancel. As long as you advise them that the phone call will be recorded, should be legal.

That is actually exactly how it works! I am afraid it is your statement which is "ridic"...

Surely if they don't cancel it.. Just cancel the Direct Debit/recurring card payment. Simples?

I.D MOBILE piggy back off the three network if that helps anyone

Data caps. lel.

Yes you can.

Customer service agents are clueless from my experience

stay away, tried cancelling 3x still not gone through

I left ID recently after ignoring all the warnings about their poor customer service. It wasn't that bad. It was worse!

Never in the history of mobile operators have I come across more useless organisation. And that's coming from someone who once so annoyed that I wrote to the CEO to vent my spleen!

Does with O2 and Giffgaff when I was on Giffgaff comparing to friends with O2, my 4G speeds were consistently lower.

No, not at all

what a ridic statement - as if it would work like that

Had to vote hot, despite them calling it 'shockproof'

The only shock is how bad the customer service is!

Stay away if things go wrong.. You'll get the Worst customer service ever. After numerous calls passed around different departments, been put on hold for over 45 mins, and top it off they lie as well to you when clearly they haven't sorted anything out. All this for just to send a replacement sim as the one ordered didn't come for over 12 days. Avoids all cost

Yes it does.

this is a decent price, for 6GB but only 500mins, i have BT mobile £16 20GB unlimited mins and texts, this shoukld have had 1000mins to be safe

Three is terrible in Central London, so is O2 (Giffgaff), EE is the only provider that has some sort of bandwidth, especially at peak times.

That's very good. i'm on giffgaff. Standard £15p/m 30 day rolling contract - unlimited texts, 1000 minutes and 4Gb 4G data. More than enough for me and the signal does the job!

I'm going back to them after trying Virgin so heat added for this deal. With ID I had excellent coverage in Birmingham, Coventry, Redditch, Banbury, Warwickshire and other areas. Had no issues with CS and the mobile data speeds were really good compared to GiffGaff, who I moved from originally.

6GB wouldn't last me 15 days.

500 mins wouldn't last me 10 days.

I'm currently in a refund request nightmare because the idiots at ID mobile charged me £73 for data on a 2GB capped tariff. BEWARE

Looks like I'm one of the few, but I'm happy with ID.

Take in mind I moved from TalkTalk (Vodafone) where I could only pick up 2G signals at home, and in Cardiff Central I was on Edge half the time - usually had to stand outside coffee shops, etc hogging their WiFi!

With ID my download speed indoors is around 12 MB/Sec so that's perfectly fine for me. Not had a reason to phone customer services apart from to get my activation code which was taking too long to get texted so by the time it did the page would expire.


Only the worst 4G coverage according to Ofcom, although it's worst by quite some margin. Seems to be the second best in terms of 3G coverage though...

I highly suggest people check their 4G coverage here before signing up:
http://www.ofcom.org.uk/mobile-coverage

hows the network coverage

Three 'in touch' won't register - as kinda expected.

Port took an extra day, their app told me I'd run out of data (basically, they double your data by adding a free extra data pack rather than changing the tarriff) and I can't login via the website, only the Android app?!

Other than that, works better than Vodafone speed wise, roams on EE 2G in the countryside and unlike Vodafone/O2 voicecalls work even with 1 bar.

Im currently on 12GB, Unlimited calls and texts and 12 month sim only contract for £16 on Vodafone. May consider this if they dont offer me the same deal later this month

Currently on giffgaff £12 a month which gives **** all compared to this. I have an iPhone 5 so 4G doesn't work on O2/giffgaff, need to get on 3/EE or something but too expensive. Heard the call centre for this company is based in Africa.

Let me tell you its the worst service you are going to get in your life. I bought a similar SIM. Out of the box it never worked. Ended up cancelling the contract. Save yourself time and effort

I am on Three and have to say that EE does seem to have a more consistent signal throughout the country (particularly London), having said that it works fine where I need it and at home (Zone 2 London) where the signal is poor, I just turn on the Three App which allows me to make/receive calls over WiFi

Good deal, my gf recently got this and no compaints so far, sim turned up couple of days after ordering, number transferred from o2 a couple more days after that and the 4g speeds are really good. For anyone debating this just get it and if your not happy cancel after the 30 days

or get 200 mins 5000 texts and UNLIMITED 4G from three directly on a monthly rolling contract for just £12.90/mo. The 4G has peaked at about 47 mb/s for me in central south Birmingham and is pretty much always fast. I burn through 60GB of data every month, dosent slow down, not even once.

I get 20GB 4G with roaming for £16.

I'm paying £11pm for the unlimited 3 deal, but probably because something said something they shouldn't have when changing contracts - I'm glad I decided to record all calls around that time (was for insurance companies) as had to fight to get it back at the agreed price.

worst customer service youll ever have,do not go with ID....absolute shocking network.....10 months and 30+ phone calls to get a 1 month rolling sim cancelled.... disgusting

Avoid them like the plague. Like other's on here I have had major issues witb them since joining in September last year. They cannot get my tarrif correct so have been charging me £50-£70 each month, should be £10. I keep ringing they refund them take it out again a few days later. I'm still owed over £200 :disappointed:. It's been a complete nightmare and really wish I had read their reviews first, check out Facebook and Twitter and look at reviews!

I signed up for them in mid december on a 1 month contract sim only, ditched them after 17 days. Service was bad, the 4g was bad. Various areas would give me no service or 1 bar and poor 4G. Never had issues when I was with tesco.

I am not sure if it's still available, but with Three you used to be able to get 600 minutes, 5000 texts and 1gb data for about £10 then there was a all you can eat data add on for about £3. Basically I get 600 min, 5000 txt, unlimited data for no more than £13 a month, plus all the free benefits like 4G, Feel at Home e.t.c

Funny site! I posted this a while back and the reaction was remarkably different lol

http://www.hotukdeals.com/deals/id-mobile-12-50-1-month-contract-6gb-data-500mins-5000texts-4g-enabled-2358302

If you go with them make sure you cancel any direct debits if you leave them. I cancelled and they did not stop collecting money, had to phone up a second time to get a refund and then after cancelling my direct debit I still get emails from them asking for payment.

​yep I had this letter come through yesterday too so I need to find a new plan with a decent data offering

Tempted by this, I'm still on the 3 one plan though with unlimited tethering, I thought I should have been phased out of this plan by now?

Be careful with these lot, bought a sim plan from them, called them up and cancelled the contract within the first 14 days, was assured it was cancelled, called up again about a day after and spoke to someone else who also confirmed that the account had been cancelled, few months later recieved a letter threatening to pass my details onto a debt collecting agency/take me to court as i had fallen behind on a couple of months payment, called them up and guess what...the account was still active!

Have been assured this time that it has been cancelled by the bloke over the phone, when i asked for a letter to be sent out confirming the cancellation due to what's happened i was told i would need to go their website and email them, and that he couldn't do it on my behalf, ah, what outstanding customer service, emailed them and have been told i'll be sent a letter, i ain't holding my breath...

Terrible customer service, call center and in store staff say two completely different things, having major issues getting the sim to work!

i was searching for a new sim and found through money supermarket

Your Shopping Basket

Checkout Securely
Deal Description Total Monthly Upfront
remove

Talkmobile SIM Only
Standard SIM Card
5000 UK Minutes
5000 UK Texts
4 GB UK Data
12 Month Contract
£15.00
per month FREE

Includes
£60 Cashback Which effectively reduces the monthly line rental from £15.00 to £10.00 per month FREE

Free
Delivery Order before 8pm for same day dispatch (allow 2 days for delivery) FREE

I've been with ID nearly a month - honestly can't complain too much tbh.

Number ported ok. Have the allocated double data. Nice app. At times it does take a while to switch from wifi to data, but can't say i notice it much anymore. Signal in my house is pretty much the same as it was with EE (low bars.) Other than that, living and working in London - does the job. I turned off 4g so no comment about that...

I read far too many bad reviews about ID, and even after i ordered, was tempted to cancel as i had concerns. Will keep folks updated.

Repost

http://www.hotukdeals.com/deals/id-mobile-12-50-1-month-contract-6gb-data-500mins-5000texts-4g-enabled-2358302

-133!

I've had Three on a cheap contract (no tethering option paid for) and now on payg. With contract, even trying to tether an iPad to an iPhone was instantly blocked. You could purchase a limited-time tethering bolt on in an emergency, but it could take 48 hours to activate!!

On payg by contrast, tethering is clearly working, though I've not tried doing it for more than half an hour at a time. The business logic seems to be, firmly discourage tethering if it would allow people to use up an over large phone data allowance, but don't bother with the overhead of monitoring packets if people are paying for every extra MB anyway.

I can use my pay as you go 3 phone in tethering mode. It's an essential back-up as I work from home or away from the office at times. Also in case home broadband is down. Oh and works nicely with iPad. 1p/MB is acceptable. So where all these MVNO deals fall down is not offering even a limited tethering allowance out of a huge data bundle you'll probably never consume in a month.

+1

I doubt they'll kick me off this contract, or atleast i hope not :smile:. Anyway, this contract was transferred to me so I think im a silent spanner in the works. Cheers for the heads up.

Tryed this big mistake I got a 12months contract left after 3 days no signal in my area when coverage checker said would be fine was made to pay over 200 bill coz on get out cause when buying in store. Avoid

worst customer service ever for a telco company

I had it from 2 years ago when it was on the Three website, dunno if it's still available.

should i cancel my direct debit incase they fleece my account. Already paid £5 and cancelled after 17 days.

How do you get the deal?

​

​

​

In the real world if you go to an event with a lot of people at it(festivals, events etc.) then you will have a brick sat in your pocket instead of a phone.

Terrible service and coverage in London city.
4g does not work at all on a brand new iPhone 6s and data only trickles through when I turn 4g off to 3g only.

Had vodafone previously and it was miles better.

Can't say much about Customer service as never had to deal with them.

YMMV.

I've been battling for the last 3 months getting rid of iD. There is no signal at my home address, even though they say it's very good. I've been ringing them daily and being told there is a temporary network fault which will be fixed by tomorrow/end of week/next 48 hrs etc etc
They refuse to accept any responsibility. I did manage to speak to one very helpful (but barely understandable) indian lady who eventually aggreed to cancel my contract, and refund the money I had paid. She said it would all be done within a week.
I rang again a week later and was told that I had it all wrong, they would not cancel anything, and that I had to keep paying until the end of my 2 year agreement, even though I could not make or recieve calls. They further said that my file showed no contact from me until that day! I politely told them the date and time, plus the name of the person I had spoken to for every call I had made to them.
Following a long silence she said I must be mistaken, and she would ring me back after speaking to her supervisor/manager. After 2 days waiting for a call back I rang again, and as expected they had no record of me being told I could cancel, then told me to go back to the shop who arranged my contract and get them to pay off my contract, as iD were not in any way responsible for there being no network coverage at my home, even though their own site showed it as being excellent.
I have now taken out a new contract with EE, but I still have a large bill outstanding from iD, which the manager,Dan, at Car Phone Warehouse, Norwich says he will get paid, so I'm just waiting for iD to send me the details.
Bottom laine is: Avoid iD like the plague, they have no concept of customer service, and will lie through their teeth to avoid accepting any responsibility.
Finally I have to say all the staff at CarPhone Warehouse in Norwich have been brilliant, and spent many hours on the phone trying to get this matter resolved.

depends. in cambridgeshire i am ok with id, but in central london it was very poor.

this company sounds a right shambles compared to Life Mobile, I just went for their £6 plan, see how it goes

Yes, 6GB but only for the first 12 months right?

Yeh right. Have you got a link for that price? Or is it something youve just made up?? I think the latter!

Anyway, apart from bad reviews, this deal is only 6gb for 12mths..(12mths double data) .and then down to 3gb, so not that attractive to me im afraid.

Sounds like a good deal signed up got the sim then no signal was gutted am in Manchester signal was better outdoor than indoor

great fro data ie wifi dongle etc but absolutely awful for voice don't bother, you have been warned, and also took 35 mins of arguing to get my pac code never again.

Been with giffgaff for 4.5 years till november last...i am leaving this company already after experiencing tertible customer service culminating in being cuttoff on xmas day....my notice....an email at 3am that morning...

'Sorry your leaving'

Ffs

​the average user is someone who uses the data allowance on mobile data usage, they have broadband/WiFi available to stream full (non mobile) movies/data.

bunch of idiots in customer service better avoid using there...

Their customer service is terrible based on my experience and endup paying for the service even not receiving the sim card. better avoid Id mobile.

This network is the anti-Christ of good customer service.
Before even considering this network, read the visitor posts on their Facebook page!

https://www.facebook.com/idmobileuk/posts_to_page?ref=page_internal

Anything linked to CPW is ever cold for me, sorry, :disappointed:

I'm currently with ID - and each morning the data never works. The only workaround I found is to put my phone into airplane mode, then immediately back to normal. It disconnects from the network, reconnects, and straight away the data works as good as can be. Very strange but does the job for me (HTC One)

I wouldn't touch ID with a barge pole. I've literally just transferred both my son & my mobile off ID Mobile after about 6 weeks after bagging what I thought was an absolute bargain Black Friday deal.

The first SIM didn't have the right amount of data. I naively thought this would be an easy fix. Yet it baffled several cust. service agents and the Facebook page team who couldn't resolve it and in the end I was advised to close the account and start another.

Oh and when I posted on their FB page about my problems, I had a random person message me directly telling me to cancel ASAP as she was still being charged incorrectly but she was stuck with a contract. Just how bad can someone's experience be that they feel the need to warn random people directly through Facebook!?! Probably slightly worse than me who is trying to warn you all here!!!

The second SIM came with the right data on it. Except now their website & app where they want you to do things like port your number was down more than it was up! I persevere and eventually get through and tap in my PAC code. Nope. Won't have it. Try again next day. Nothing. Call up the call centre who accept the PAC code. Next day....nothing. Three more days....nothing. Eventually I try the app again. Accepts it this time and my number is duly ported.

My son's SIM came with the right data etc. Except this time they set up not one, not two but four direct debits to my account. They assure me it's not an issue but without needing to tempt fate I cancel three of them. Again, porting the number was a nightmare.

In use, when it works, it's fine. Happy days. But all too often you get a 3G/4G signal but no data. This never happened to me when I was a 3 customer so I assume it's ID mobile related.

The website & app are still intermittently unavailable.

Eventually we both got tired of the non-stop problems and moved off to Giffgaff. Process was smooth and no problems now!

In short, go with ID Mobile and you will wish you paid slightly more and gone with someone else. I didn't think service would be so bad given my experiences with the likes of EE & Vodafone. But I was wrong. By comparison the major networks are caring & cuddly.

A lesson for some here it seems.

I would never consider switching to a network (especially one running off Three) without at least seeing what sort of signal I got with a PAYG SIM. Yes, its an MNVO so a full test is difficult without knowing someone already on the network, but how hard is it to at the very least stick a Three PAYG SIM in and see how many bars you got before considering ID mobile? That would at least confirm that you aren't in a completely dead spot.

Anyone know if you can use "Three inTouch" on iD mobile or is there an equivalent. I am currently on O2 and due to poor signal in my home I use TuGo to send texts/make calls via my WiFi. Therefore if I went with iD and the signal at home was poor I would like to be able to use an equivalent service (Three in Touch is the equivalent to TuGo for Three customers but I don't know whether it is available to iD customers). Thanks

I switched to ID from EE in Dec15 for the 4GB for £10pm great deal but OMFG the data connectivity is poor compared with EE in the Bristol/Bath area. I'll have signal but no internet connection. Glad its only a 30dat contract switching back to ee.

I'll just be using this as a bargaining tool against Vodafone when my deal is up, tell them i can get better deal elsewhere and watch them drop like hell in price.... :stuck_out_tongue::smile:

I switched to IdMobile about a month ago, I'm going back to my previous operator... An absolute disgrace, 4g works only when they feel like it, when switching from wifi to mobile data it takes about 5 minutes for it to give you connectivity. Worst mobile operator I ever had. I guess you get what you pay for..

Is there roaming options?

What other networks besides Three and O2 offer decent roaming options?

Scroll down a little, it's ShockProof Plan iD: TR12.5-IC878-1

I just switched to the 4gb/£10 deal last week, previous number ported over without no issues, everything was smooth but there is absolutely no signal whatsoever in my house, it constantly cycles through 'emergency calls only' and one bar of signal. Even when I'm out and about, I've had a maximum of three bars out of four and not for long. Going to give it a few more days to see if it picks up, if not I'm getting on the phone to them to cancel and get my money back as the signal strength is nowhere near what is listed on their coverage checker. Cheap deal, yes, but what's the point if you can barely get a signal to call someone, let alone 4g speed data!

He can, he just did :stuck_out_tongue:

I read that before signing up, but tethering has been working for me so far

I think I'll be leaving t-mobile after 5 years when contract expires in March - averaging just over 100gb/ month but on 3g using iplayer and youtube. Their 4g EE deals are now astronomical compared to the £15/month I currently pay for 3g on tmob. I have friends and family discount with them but each year the discount gets less and less so hopefully idmobile will still be around end of March, but with higher data.

No thanks. I'll stay away from iD Network. Speeds are not as good as EE and their customer service got a well known reputation.

Good to see some people read the small print! :smiley:

Tethering price information

Please note that we do not allow tethering on any of our current plans. If you do use this service it is likely to use up large amounts of your data allowance very quickly, and you will be liable to pay any charge that may occur if you go over your allowance. Please check for updates on our website as this may change in the future.

Seems a great deal voted hot just a shame they do not allow tethering ...:-(

Just out of curiosity I paid them £5 straight away and cancelled after 17 days, do I still need to pay another month at £5? They sent me a email telling me my next bill was available to view, but i can no longer log into their site to check?

​Because I had better places to be than stuck in this place!

] Okay thanks, I've updated that :smiley:

That link I posted is for the 4GB deal, the 6GB is here - idmobile.co.uk/buy?deal=80291135&affiliate=idmobile-hidden

But, this deal shows on their website for me, so just going through Quidco like usual will work.

the service itself is excellent. in the London area I had a much better signal for calls and data than Vodafone. However, customer service is shockingly bad. I had issues over billing that took months to resolve and they refused to transfer me to a lower priced tariff (I was on a 30 day rolling contract) and said I needed to leave and rejoin. I decided to leave and am yet to look back. This offer is very tempting, but I don't use enough data to really justify it.

Who is your average user? I would notice them should I be trying to stream video using tethering.

thank you!

​but in the real world your average user will not notice these routing priorities. they will notice saving money every month compared to the network SIM only/contract deals.

Signed up to them from O2 just last week. Bit worried about using these guys, but was paying £50 a month for my iPhone 6+ and tariff and didn't need that. Paid off the handset and went to iD. Now paying £5 a month. So far so good. Data is fast and call connection is as good as it was with O2 (which is just average in my area).

Only really use wifi on the phone these days and a bit of data. All these huge text and call plans are meaningless to me.

Nice deal. I was wondering if there's any sim only 30 day rolling that gives 4G speeds?

good price, thanks

seems good ... wish my contract was due. heat especially as higher gb limit