Don't know whether to laugh or cry at their customer service.

When this first appeared a month ago I ordered their 4TB version. After they confirmed my order I heard nothing for weeks. Even after submitting a support ticket. Finally last week I get the vaguest of emails starting:

"At your request or at the request of the fulfiller and/or manufacturer, the following was cancelled from your order: Product Name Qty Ordered Reason for cancellation My Cloud 4T 1 Fulfillment Error My Passport 1 Fulfillment Error "

and the pending transaction disappeared from my credit card.

Next I get a response to my ticket saying "WD Store and have agreed that they will contact you for further assistance and information regarding the order." and that was the last I ever heard from them

....until this morning when a shiny myCloud arrived by UPS. No sign they've taken money from my credit card and not sure if they can take a payment after this time and them cancelling it before.

I'm an honest person and I'd tell them I owe them money, but if they think I'm going through that ticketing system again they can forget it. It's one of those ones where if your problem's not on the dropdown list you can't proceed. I think last time I ended up having to lie and then spent 10 minutes trying to figure out what their serial numbers looked like so I could enter a fake one since the form wouldn't submit with it.

OOS

Very tempting but it sounds like they use a proprietary file system making it risky to save the data if something fails. It also sounds like you have to buy the EX range to got a real filesystem e.g. the EX4 that uses the unix EXT4. Pretty disappointing they would make you have to pay more to have more safety, but that's capitalism isn't it?

It looks like £10 will be automatically deducted if you spend over £100. I bought the 4TB one for £94.99, and just added a £7.99 My Passport Neoprene Case which brings the total order to £92.98.

I saved 201p, but also get a 'free' case.

Also, I've noticed that their RRP for the 6TB is £299, but you can get it from Amazon £200.

woohoo - thanks! Just ordered one.

2,3,4 and 6TB back in stock

To correct a couple of comments:

These are recertified WD Red drives, at least the one I opened this morning is labelled WD40EFRX (recertified); so not the original Red label but otherwise as expected.

Anyone had theirs delivered? I haven't had an email saying it's been dispatched yet is that normal?

Anyone know if you can load Plex on these?

If anyone else is looking the 2TB drives are back in stock now!

True, might be something to do with charging less for the drives and trying to save money for stock they otherwise couldn't shift. But then companies like Apple charge less for their refurb products and give them the same warranty as a brand new product.

I got my 2TB Today, (Ordered Sunday) nice device in brand new condition, cellophane on casing, new sealed power supply & ethernet cable, simple to setup, serial shows in warranty till 7th July 16, I'm happy for £60.

I hope that's true but why don't they give them a proper warranty? For your use though, when you've got a backup of the main stuff on OneDrive and can download software if necessary, I get it. Though I'd still buy a non cloud device that's new and has a decent warranty for the same money instead.

I may be biased because I've had two recertified drives (as replacements for failed units) and both have failed again within a short time (Seagate and Samsung). I just destroyed them and bought a different brand (WD).

The only thing that's ever kept with refurbished devices is the casing and working parts, the failed internals are always new

Also whatever the reason these are sent back to wd, the problem would be fixed or swapped out.

Any backup is better than no backup for me at this point, and being a student I couldn't really afford anything that would have a better guarantee ect. Besides I keep my important files backed up on one drive too, any software I can just re-download if something happens!

Any backup is better than no backup for me at this point, and being a student I couldn't really afford anything that would have a better guarantee ect. Besides I keep my important files backed up on one drive too, any software I can just re-download if something happens!

All My Cloud recertified units (1TB/2TB/3TB/4TB/6TB) now showing as 'Out Of Stock' however for a short while yesterday the 6TB model seemed to back in stock so I nabbed it. Fingers crossed that it wasn't a web display error and they really were not OOS. They have acknowledged the order and so I await a further email confirming despatch ,or not, as the case may be.

Just placed an order for a 2TB model, figured it was time to back up my MacBook again since I lost my last backup drive

Is it a red drive? If so worth it for the hdd alone.

Thank you... ordered 3tb!

wish they has the QNAP nas's on offer, they are on a whole new level! this mycloud only offers storage. QNAP can let you streaming video to dlna, airplay, etc. use it as a computer, install virtual machines etc. connect it to the big screen and watch all your movies with kodi xbmc and so much more stuff.

for those who insist on getting a RAID set up for home use, i'd read this article ..

http://www.theguardian.com/technology/askjack/2014/mar/07/which-nas-should-i-buy-to-store-files

I'd be wary of putting my data on a unit that might have already been repaired - and only 6 months warranty doesn't exactly show that the Western Digital sales people are optimistic about its lifespan.

I said this in a previous thread for WD re-certified drives - look at the cost per warrantied month. This (already returned once) 2TB device costs £10/month. Buy it new from Amazon for £95 and it's only £3.96/month.

I know this is seen as a personal cloud storage system but what if it crashes?

Wish 4 TB can be set up in RAID

But evidently not so stringent that they are prepared to offer their standard 2 year warranty.

I'm surprised that a deal for a hard drive with a 6 month warranty can get this hot.

Love these drives - over the years I've gone from having a 1tb My Book World to a 2tb My Book World II to a 3tb My Book Live to a 4tb My Cloud. They're not the fastest or most powerful NAS drives but they've always delivered on the features they've promised and never let me down. It's possible to install additional features, within reason - eg. on the first My Book I installed a media server because it didn't come with one (all subsequent drives have but I still manually installer newer media server software for more features). Tempted to buy an additional one or a larger one at these prices...

Bought one of these maybe 8 months ago....recertified....been nicely supplying Flac's to my 4 sonos zones quite happily ever since....and I believe failure is just bad luck whether new or reconditioned....makes no odds....Merry Xmas everybody :smile:

What does "recertifed" mean?

Can these be set up with just a smart phone or iPad as I don't have a pc

Got the 4TB last year for the same price, pretty good for streaming and backup

Cheers OP
ordered a 2TB drive. Got some USB 3 drives to add on, that should give me plenty of cloud storage.....for a while!!

These are great. Got the EX2 6TB last year for £211 from the education site. 2 x 3tb drives I use one for time machine and the other for streaming films and backing up pics. Great app that lets you contact the drive on phone wherever you are.

Does anyone know if you can access this over the Internet through a pc without installing local software?

If you can what would be the web address to do this?

Do you have an ipad? Your comment is incorrect, there are a few programs that will allow you to transfer things from pc to ipad. For example Syncios iPad transfer.

Do you have to buy the power supply as an extra? (Under "Accessories" tab at £14.99)

Not many electrical items charge extra for the power supply?

4TB now OOS

tempting but dont really need cheaper just using a desktop on a network..

Taken from their Warranty page "Recertified Products

WD recertified products may consist of customer return units and may be repaired. All products are tested and determined to meet WD's stringent quality standards before they are sold as recertified. Please note that some recertified items may have marks, scratches, or other slight signs of wear.

All recertified products carry manufacturer's limited warranty of 6 months."

60 day warranty?

Arthur Daley would give longer.

It's actually an installable application for the device, so the options are all fully configurable - type of explosion, radius e.t.c..

There's even an extensive colour palette you can play with so you could use the explosive brain matter as a new 'art installation' type of decoration of your living room or office.

If what you say is true, that sounds messy. Is it quite a contained explosion, or would it involve having to pick bits of flesh and skin and hair out of the furniture for months after the extensive repainting to remove the blood staining? Presumably it’s not explicitly listed as a feature, this literal exploding of the owner?

Do you have to go via a web interface to get your files or can you map a drive to these things? Ta.

Had mine mine for over a year now and found settings up shares didn't work as planned. I've recently upgraded the firmware so hopefully that has sorted out the bugs. Found that streaming was stuttering at times but that could've been down to the router (super hub). Good for a start NAS, but there are better ones out there!

I've got the 2TB one with WD Cloud app on the ipad. I can watch videos and view photos from it. You can either stream it from the app or if it's in a recognisable video format, download it. You can also set the app to automatically back up photos as well.

got a 4tb one and honestly one of the best bits of kit. use it to back up laptop, phone photos and store media to stream to 2 smart tvs. further to that i can stream content via android app when i am out and about. i have 20meg upload form home so no problems streaming videos

You can run Logitech Media Server and Transmission on these too!

great on the home network for streaming, but mine buffers non stop streaming movies via the wd app, outside of the home network. shame really as that's what I wanted it for. check out the reviews on Amazon. I gave up with mine and use an external hard drive plugged into my router to access movies via ftp now.

I have one of these but curious anyone knows if these are compatible with Android TV boxes (Nvidia Shield)?

Just got myself the 6tb for £139.99 delivered using the code.. Cheers Malice19!!

Thank you.. How safe are these security wise.

Note you can plug an ordinary USB HDD into this to increase capacity, even a hub with multiple drives.

https://www.youtube.com/watch?v=QmYi2oPYr3Y

Yeah thanks just noticed. Works on the 6TB option.

Ive just gone for the 4TB :smiley:

Does work on the higher GB models,as previously said

Just bought the 4TB drive, thanks op ;-))

does not work?

Sense like a great price, but do you need two to have a back up for the first or can you connect an external HD for that purpose?

Ideally I'd like all my photos/vids etc in my personal clouds, but will need them to be backed up.

I've had mine for well over a year with no issues. It's fantastic as I've only got a small SSD on my Mac. Works with no issues on OS X, Windows 10, iOS, android and Raspian. Just make sure to update the firmware.

do you have the link for the 4TB one please

Looking at your question about photos.
If you've taken a photo on your galaxy Note 4...and you've installed the WD app it'll automatically back it up to your NAS.

Then your NAS will stream that photo out.
You pick it up using the same WD app on your iPad.

Movies too. You can install a FTP app on your Note and ftp it to your NAS.
Then use infuse or vlc to copy it to your iPad. Or the WD app.

Have a Google: I've got a synology NAS...but it's the same technologies involved.

If you can afford to, pop the drives out and in to one of these. It's expensive, but it's top of the line for a 2-bay solution.

https://www.synology.com/en-global/products/DS214

good find op, heat

so are you saying I could do it ?

I have an app on my galaxy note 4 and iPad pro that allows me to move any photo or video to and from each device

I have two as well - They are brilliant and if you're having difficulty in selecting a pressy for your university attending offspring I would recommend one of these for the little darlings.

Not strictly true: Infuse, VLC...and no doubt others. I copy movies from my NAS to my iPad and iPhone all the time.

I don't know if they still do it, but I've bought a couple of these in the past and subsequently received emails offering 10% off future purchases. They have not been honoured due to the drives being recertified.

The drives have been fine and I can thoroughly recommend them.

This is a great price for a starter NAS drive. The Synology range do rather eclipse these for functionality, but this is an excellent place to start - I had one and I pulled the hard drive out when I got my Zyxel NSA310S, and then I pulled the same hard drive out of that to put in my Synology DS114, and then again in to my DS115, so the hard drive from the MyCloud is in it's 4th NAS drive and still going well :smiley:

Found this HUKD thread from 10 months ago - the 2TB is £10 cheaper. And the recertifoed product comes with a 6 month limited warranty:

http://www.hotukdeals.com/deals/wd-cloud-recertified-2tb-49-50-3tb-71-40-4tb-89-40-free-delivery-western-digital-2111418

Ah, okay. Thanks.

That code doesn't appear to work with a single drive order. When ordering 2 or 3 of these drives £10 off seems to be applied automatically.

Ok could I copy anything back from the WD my cloud to a galaxy note 4 ?

Right this is probably a silly question but would I be able to save videos and photos that are stored on the WD my cloud back to my iPad.

I ask as I only ever see people ask about storing things to the WD cloud and not coping them back off again

Hi - should I be concerned these are "re-certified"?

Thanks Fella, been waiting for them to have them back in stock at this price, ordered with code "WDSTORECPN" as well so got extra £10 off :smile:

Voted HOT! Have a happy Christmas Teamtalk :smile:

thanks Guys just ordered 4TB one. Already have a WD 1TB non cloud NAS drive anyone know if this can be connected to the cloud one.

Thank you teamtalk (OP). Just gone for the 4TB model.
Personal cloud. No more restricted Dropbox, Google Drive etc.

Have you got a link to the 6TB please mate as can seem to find it.
Cheers

I'm guessing the recertification refers to the harddrive only. Will putting a normal WD non-NAS specification drive be recommended?

good deal.. I have 4 x 4gb ones.. mostly use for streaming to tvs in the house and backup drives. very simple to use.

I've bought these before - got 2 of them. They are brilliant. Stream movies/photo's/music from them.