They are run by the Hut Group. Enough said.

Mine will be going back. Bunch of cowboys.

Is the discount code stackable and or transferrable?
Could be worth £2.50 real money?

i just used my £5 voucher to order the biff, chip n kipper vol 1 for my son. if you buy it it will cost you £2.98. cex buy it for £7 so it will be £4 extra profit.

the nes remix for £7 aint bad without the hat..

What absolute jokers, will be lodging a case against them monday morning, they think they can try and convince me i've got the better end of the deal :laughing:

After further investigation, we can confirm the following:

Thank you for contacting Nintendo,

We apologise for the inconvenience caused, however, as stated previously the Cap was listed in error, and such we have offered you a £5 Online Store discount code for the inconvenience of this error on our part. As advised the offer still stands as the game is being offered at a 74% discount in price.

If you still wish to proceed with a return of the game for a refund please confirm as soon as you can. We look forward to your response.

Should you have any further queries or questions, please feel free to contact us.

Kind regards,

Peter Panayiotis
Nintendo Customer Support

My latest response,

Sent by: You. 10 December 2015, 18:28
Not really interested in any form of discount from you or whether this game was on sale for 99% off or any percent for that matter. I will be lodging a full case against The Hut Group over this order Monday morning along with all information corresponding to this and previous communications, you've miss sold items simple as that, had you have contacted me before sending out/ confirming the order we would not be in this situation.

Yet you continue to deny any liability.

Just received my order, what a pile of rubbish. If they had of said before shipping I would of cancelled it. A £5 voucher is of little use as no intention of ordering from them again :disappointed:

I had that email too they tried to fob me off with a £5.00 voucher like thats going to work lmao!!

OK, so I made my complaint yesterday to Nintendo UK (The Hut Group) and received an email back today. I make it out as though they still have intentions of sending me the cap, but could just be reading too much into it...

Thanks for placing your order with us

We are sorry that the product(s) below has not yet been sent.

Controller - Flat Bill Cap (Grey/Red)

We are following this up and we will keep you updated on the status of your order.

Just taken delivery. Can't be arsed arguing for a £5 voucher. Won't use Nintendo store again.

I got a £5 voucher..big deal, still complaining about the rubbish customer service lol

Terms and conditions won't hold up in court if they go against selling practices

Just got the BS response

Our Terms and Conditions do state that: “Our acceptance of your order will take place only when we dispatch the products that you ordered from us”. Furthermore, it also states “Our acceptance will only relate to the products dispatched and not any other products included in your order. We may refuse to accept or fulfil any order in our absolute discretion.”

in other words they think they can do what they like

I'd have to agree, third time they've messed up for me now, first time on the squid amiibos in stock then claim payment issues with paypal for multiple users, then can't cancel a order before it's been dispatched, now this.

This isn't the real Nintendo, can't ever see them treating their actual customers like this

They gave me a £5 discount code when I continued to complain. happy now! :laughing:

I've sent them another message with the following text. Hopefully I'll get a better outcome this time:

"It looks like this would require me to front the postage costs on this item, which isn't acceptable. The deal was tweeted out by Nintendo along with a photograph showing the game and the cap, your store included the game and the cap in both the photo and the description. Speaking to other people who bought the deal, it now it seems that this mistake was noticed by yourselves a day before the items were shipped out, essentially forcing customers to either accept the item which was not as sold (the bundle was clearly advertised and sold as a bundle not a single item) or pay additional costs to send the item back. I've obtained screenshots of all marketing around this bundle and I'll be taking all available documentation to my local trading standards office. I will be willing to accept an item of similar value if the cap is unavailable, otherwise my only option is to speak to trading standards and ask them to investigate."

How did you guys get a voucher? I wrote to complain and I just got sent instructions on how to return the item.

Heh, its better than nothing I suppose, obviously not as good as the hat though... - but if you would want to buy something from them in the future anyway then it would make the game now £6 if you paid postage and £4 without...as long as they don't keep **** up I'll give them another try :stuck_out_tongue:

I actually find that more insulting!
As if I'll be making a future purchase from them!!

No replies at all yet, messaged yesterday morning, won't be accepting any form of discount from them, trying to wriggle out of the order nothing else.

Yep just got the same email. I don't see why they didn't give a £5 discount in the first place.

Forgot to copy the main man himself in - I got offer a £5 voucher code off future purchases for complaining

My copy arrived today, left it in the packaging. Waiting on Nintendo to email me back so I know the deal with refunds on postage.

Possible worse with my order is that they sent the 'apology' email BEFORE dispatching the order. Obviously they think most people won't bother with the hassle of returning the game!

Emailed Nintendo had the same response. Cheeky ****. Misselling and nothing less.

"We regret to advise there was a content error on our listing for Ultimate NES Remix and it was incorrectly shown with the Snap Back cap from a previous promotion. Unfortunately this will not be included with your order.

Please accept our sincere apologies for any disappointment this may cause.

Due to this error we would be happy to provide a free return if you do not wish to keep the game. If you wish to arrange this, please login to your account via the below link, where you can contact a member of our customer service team through the 'Your Account' section:
"

Had the same similar experience, took them 4 days to reply to me over a cancellation, only responded when I said I would contact trading standards and my card issuer.

Seems it's the only language they understand

good luck getting a reply - I have sent them 7 messages in 9 days with no response...

Oh if that's the case then I'll refuse to accept it at the door.
I've already contacted them via my account on the website demanding an immediate refund.
Shipping part of an order before informing the customer that the rest will never arrive is disgusting practice and I'm seriously considering contacting trading standards regarding this pending their response.

They use royal mail signed for with emails to confirm despatch via royal mail and delivery so you can't unfortunatley

Do you sign for these, can you just refuse delivery?

I've sent them an email saying that they should at least offer customers an alternative along the same lines - I'm sure Nintendo have dozens of other caps they could give instead

Had nothing but bad service from Nintendo/The Hut, ordered items and wanted them cancelled, cancelled 2 days before the items were due for despatch yet they still sent them, wasting there own time and money really, returns labels are provided via collect+, threaten with whatever means to get postage cost returned too.

It's certainly manned but they don't make personal responses. Still might make them more aware of things. Better than nothing!

I ordered before it was even up on here, I believe.

The Nintendo twitter account isn't manned. Don't bother.

It wouldn't be a stock shortage for me I doubt...I was incredibly early ordering the game >_>

Agreed. Advise everyone who has Twitter to tweet @NintendoUK regarding the issue. Apply some public pressure.

Just sent them an angry rant directly to them and not through the store - to say whoever is running the store is clearly bloodly useless and they need to sort it out... https://www.nintendo.co.uk/Support/Contact/Contact/Contact-Form-106282.html

This is ridiculous. If the cap was mentioned at one point - the product page for example - then it would be acceptable as a mistake, but it featured in every instance of the advertisement and order process.

Nintendo UK tweeted an image of the game & cap, with a price tag.

The product page again featured an image of the game and cap, with a price.

The order confirmation page - that had the same.

Email confirmation - both items.

Order summery which is STILL on the website despite now denying the cap should be included - also shows a cap in my order.

Really terrible business practise to say "we listed, confirmed and double-confirmed an item, then shipped something completely different before informing you".

And on that note, since it's shipped, and money's been taken for that order, aren't they at least morrally obliged to fulfil it?

Nintendont.

I got an email today saying I'm receiving the game but the hat was an old promotion so that's been cancelled

The HUT Group are a terrible company to deal with. Their customer support policies are basically always anti-consumer. I'm going to have to avoid using them completely because this kind of stuff happens far too much.

It was already irritating when a couple of months ago with Animal Crossing Happy Home Designer they sent the free gift 1 month after the game's release - by which point the game was already much cheaper elsewhere. Basically removed the competitive advantage and reason I ordered it from them.

Absolute rubbish. Their own terms of sale state - "Our acceptance of your order will take place only when we dispatch the products that you ordered from us" - this was listed and sold as a single item therefore the dispatch of the game is an acceptance of the order in full hence give us our caps you cowboys!

Will probably get more of a response by tweeting to Nintendo UK twitter account about this though then messaging zavvi/hut cowboys

exactly - ordered some wave 1 amiibo cards for Christmas and they sent me wave 2, 9 days and still waiting a reply....

I am now sending them an email demanding they honour the original listing which it took them 24 hours to let people know they **** up ...

It was just SHOWN as a free gift, it was ADDED to the basket - I am not sure they can legally do this surely...especially leaving it a day after they have dispatched it....it would clearly have shown on their orders - second time they have buggered an order up for me >_> - still waiting for a reply from my previous problem which was over a week ago and 6 emails I have sent..

Hmmm seems to be a little bit of a lie going on with Nintendo now I look....

"We regret to advise there was a content error on our listing for Ultimate NES Remix and it was incorrectly shown with the Snap Back cap from a previous promotion. Unfortunately this will not be included with your order."

But yet my, as I'm sure others accounts will show....





Looks more like a back track on a stock shortage to me.

This is a poor show, I might well just return it. At least the other item I ordered took it over the £20 limit for free postage, so I should get that delivered for free.. :disappointed:

Yeh...just got same email >_>

Free returns but no refund on postage!

They are run by the Hut Group. Enough said.

Mine will be going back. Bunch of cowboys.

Dirtbags!!

I just got this e-mail from them. Funny how they managed to dispatch the game a day before sending me this e-mail regarding the hat. This will be getting sent back.

"We regret to advise there was a content error on our listing for Ultimate NES Remix and it was incorrectly shown with the Snap Back cap from a previous promotion. Unfortunately this will not be included with your order.

Please accept our sincere apologies for any disappointment this may cause.

Due to this error we would be happy to provide a free return if you do not wish to keep the game. If you wish to arrange this, please login to your account via the below link, where you can contact a member of our customer service team through the 'Your Account' section"

Email this morning - "We regret to advise there was a content error on our listing for Ultimate NES Remix and it was incorrectly shown with the Snap Back cap from a previous promotion. Unfortunately this will not be included with your order. "

If it was just the photo that was incorrect, surely it would mean a different hat?

Wow...what the hell. So they've sold and shipped a game then told us later that the listing is incorrect. That's really really not cool. Just honour your mistake Nintendo, that's a shoddy practice to notify users after the item has shipped.

Order status: bulk due for dispatch tomorrow, hat to follow in January. I'll take that.

Got shipping email. no cap ;/

To confirm you will not get the cap !

I bought it before and they said the photo was incorrect .

OOS! :disappointed:

If you ordered with the hat it should show the hat in your order details. As others have said delivery is estimated for Jan 4th but will be sent out when stock does arrive. Hopefully they will get some in before then and send out before Xmas.

I managed to order 2 (me and for a xmas present) but it did say the hat was out of stock. I'm not too fussed about the hat though..

Well that's me cancelling

Est: 04/01/2016 on the hat

Damnit only just checked hotdeals again and missed it. This was a great deal.

OOS. Fuuuuuuu...

Dispatch date for the hat at Jan for me too. To be honest it was just a good price for the game and that's what I was really after, not sure if I'll wear the hat and def not needing it quickly!

My PayPal password would not go in then it went out of stock.

I don't have Starfox and that was only a couple of quid more than on Amazon, so went for that!

Zavii have it in stock for £11.99. Still a great price. This seems a lot like the kinda game that will be a good investment in the years to come. Also if you play it and hate it, just take it to CEX for £11 . £1 Rental. I have played it and it is good fun, suits portable play well and is a great bit of fan service.

As with the other deals they have had this week if you check back in an hour or two they may come back into stock

Accidentally delighted from my basket and now its out of bloody stock :disappointed:

Hat is only 1 per customer

Also oos

​2 x 9 is £18?...

Get it thrice?

oos now

Annnnnnddddd it's gone, OOS.

Great, needed to get other stuff & this is a no-brainer that gets me over the £20 free postage spend.

****... oos... :disappointed:

ordered thanks don't mind waiting for the hat.

Any other good deals on the site to make this worth bumping up to a £20 order?

Hot... hat listed OOS but shows an estimsted dispatch date of 4th Jan 2016 in account so looks like there is more stock coming in... just have to wait a while!

OOS

Also ordered some mushroom socks

Was showing as sold out but let me place an order...

**** - ordered this from Zavvi. Not that I'd wear the hat but free stuff

CEX are paying £11 for the game, so if like me you just want the cap, you won't be out of pocket :smiley:

FREE HAT FREE HAT!!

CEX buy the game for £11 so you could technically get a Free hat :smiley:

I'm unsure if you get the hat. It says nothing about it in the title or description (that I could see), so I'm wondering if it's just a stock photo? Heat anyway, really nice price for this.

Even better! Cheers Lomi! Ordered!

Cool - bought! Shame about the delivery charge, but there's nothing else I want.

looks even better

Cheap xmas gifts here we gooooo!!

Fantastic spot! Thanks for posting.

Sweet! The cap is worth the purchase alone!

Purchased, thank you! Don't even have a 3DS, but I do have a head that can rock that cap :smiley: HOT

Thanks Lomi, would have been rude not to. Heat applied :smiley:

Nice cap! :sunglasses:

Wow, that would be a great deal just for the game.

Going to get HOT in here!