Do a favor for me? Ask them if they gonna have Z3C in stock any time soon?

I requested an unlock code but was told I need to insert the sim for 24 hours before they can do so....anyone else had this response ?

All completed. Thanks. Phone £240, cancelled contact after two days and now just waiting for unlock code which I ordered online without issue. Told it can take up to 7 days. Was told i'd be charged for 2 days airtime, they will take the full £21 but will then be refunded through a claim.

I used 202 using the O2 sim provided - its free, and it was fairly straight forward process to cancel

Can someone advise the telephone number to use to cancel?

So does this work or not?

Confused!

Was told via chat that the contract starts the moment you take it out online, not when you receive the phone. Seems daft to me but that's what I was told.

Small Print on the deal

This document contains some important information about your Device Plan Consumer Credit Agreement (CCA) with Telefónica UK Ltd(trading as O2). Telefónica UK Limited is authorised and regulated by the Financial Conduct Authority. We’ve produced a summary of the Pre-contract information (SECCI) for you to keep. This tells you the amount of credit you’ll take and your monthly repayments.

You can also have a copy of the Device Plan CCA to consider before you sign up. You’ll also be agreeing to our Pay Monthly Mobile Agreement (Airtime Agreement) which covers the terms and conditions relating to services under your Airtime Plan (e.g. calls, texts and data on the O2 network).

Please consider all the information, including this document and the SECCI.You are entering into a credit agreement called a "Fixed Sum Loan Agreement" which allows you to pay back the cost of the device(s) (and sometimes accessories) you're buying over time. The credit provided is for the equipment listed only and cannot be used for anything else.The amount of loan will be applied as payment for the goods (less any upfront payment you choose to make). You must pay any upfront payment when signing up.

You can withdraw from the Device Plan within 14 days (cooling-off period). The 14 day cooling-off period starts on the day after you sign the Device Plan Credit Agreement or when you receive the equipment (if that’s later). You can choose to continue with the Airtime Plan if you withdraw from the Device Plan within 14 days and settle the credit amount or if you pay the Device Plan in full later on. You can then upgrade to a new O2 Refresh deal at any time.

You’ve the right to cancel within 14 days from when you sign up or when you get your sim / and or device (whichever one’s later). You don’t have to give a reason. You can either return it and cancel your whole Refresh deal (both the Device Plan and Airtime Plan agreements) or change it for another device (you can only do this once). If you’ve signed up to O2 Refresh by buying out your old contract early and then changed your mind, you can’t go back to your old tariff once your new service has started. And you can’t get a refund on your old contract buy-out fee. You’ll need to return all the equipment to the same place you bought it as soon as possible, but no later than 14 days from when you tell us you want to cancel the contract. The equipment must be in the condition in which it was purchased (including removing any software / security features and other protections that would disable it or prevent us from accessing it for assessment or refurbishment). If you’ve taken a bundle, this means returning all the equipment in that bundle. If you received your equipment in the post, please follow the return instructions on your despatch note or email confirmation. Tell us clearly that you wish to cancel. You can do that by contacting us or you can use the cancellation form on our website (o2.co.uk/help/phones-and-devices/our-returns-and-repairs-policy#qs ). If you cancel, we’ll reimburse you for all the payments you’ve made (except for enhanced delivery charges or an old contract buy-out fee), but we might make a deduction for the loss of value of any of the equipment supplied, if damaged. You are only responsible for the reduced value of the equipment as a result of handling, apart from what’s necessary to establish the nature, characteristics and functioning of the equipment. And, if you asked to begin the performance of services during the cancellation period, you’ll pay for the services (e.g. calls, texts, data) that you’ve used. If a reimbursement is due, we will make it no later than 14 days after the day you return the equipment or after you provide evidence that you’ve returned the equipment. We may withhold reimbursement until we’ve got the equipment back or you supply proof of having sent it back. If you cancel your Device Plan without returning all your equipment you will have to pay for the equipment in full, straightaway.

If you do not keep up with the Device Plan repayments or Airtime Plan payments (either individually or both together): Your device(s) and / or SIM may be barred and only reconnected when your payments are up-to-date; We could require you to repay the full amount of the credit early.Failure to make payments could also mean:You may have to pay costs and expenses that we incur enforcing the credit agreement (like legal costs or admin fees for debt collectors). We may take action under your Airtime Agreement.Your credit records may be affected, making it more difficult or more expensive for you to borrow again or take contracts from us in the future. If we are ultimately unable to obtain repayment, we may have to take legal action including bankruptcy proceedings against you.

You will have to repay the amount of credit early if your Airtime Agreement comes to an end before you have settled your Device Plan (e.g. if you end it without notice by porting to another network, or where it ends because you or we are in material breach of the Airtime Agreement or if we exceed our rights to increase prices under the Airtime Agreement). Each year, your Airtime Plans price will be adjusted on your April bill every year by the Retail Price Index (RPI) rate announced the preceding February. If you are in breach of your Airtime Agreement it means we could take action under the Device Plan Credit Agreement (e.g. we could require you to repay your Device Plan early). There are other ways you can be in breach of the credit agreement, for example, by becoming apparently insolvent, and there are other instances of default – ask us for more details.

Make sure you read this, the SECCI and your Device Plan Credit Agreement carefully before you sign. Got questions, just ask us or go to o2.co.uk. The offer in the SECCI is only valid for the day and in the channel you receive it as our pricing may change. If you want more information about your rights under the Device Plan CCA, contact your local Trading Standards or nearest Citizens Advice Bureau.

These are your notes before you sign the agreement online.

No, total price payable for the phone should be £240 (plus the up front £19.99), not £360. You need to click on the correct tariff - the one that has the £10 a month phone repayments, and not the £15 a month ones

Hi
I'm just about to pull the trigger on this by the phone is showing as £360 in the total price payable for the phone, is that correct?

Got a S5 Plus - tempted by this... get it now or wait for S7 in a few month.

​how much do you wanna pay for z3c?

Similar problem with final bill despite never using sim apart from calling 202.Got phone unlocked within 48 hours paid off device straight away and cancelled airtime minute got phone.Cancelled two direct debits from O2 tried to examine final bill online without success .Simply states discontinued bill .God Knows how they make up charges of 420.54p any ideas??

I bought this deal a few days ago as Ive been after an S6 for a few weeks now.
Phone arrived a day later. Phone itself is like new condition wise - not a mark on it at all, and came with data lead only, which is fair enough. (Plus the O2 sim card)
I tried it with my Vodafone sim card just to see if it worked. It didnt. So went on the online chat to get the phone unlocked, at which point I was told I needed to make a chargeable call with it first. I put my O2 sim card in it and made a quick 5 second call. Job done. Back onto the online chat, and they took all the details for unlocking it, and told me the code will be supplied in the next 7 days by email.
Got the code this morning (after 2 days).
Had to ring the 202 number for customer services to both pay off the £240 for the device, and to cancel my airtime contract. All done and dusted in about 5 minutes, although they pestered a little bit for why I was wanting to leave.
I have cancelled the O2 direct debit with my bank account, just in case they try to take anything out, mistakenly or otherwise. Reading the T&Cs I think I can maybe expect a bill for the 5 second chargeable call that i made with the phone.
If theres anything Ive missed that I should have done different or still to do I'd appreciate the advice

They said it was wrongly charged and I should cancel my DD from my bank account.
She also said the money wouldn't be credited to me until 3nd of January 2016.
But she said I should not worry about it. HOW?
that means in December 2015, the payment request of £420.00 will be rejected and how will that affect my credit score?

Guess what, my bill was updated and now it has a massive £418.25 early termination fee!
Those stupid idiot!

and I can't return the handset, coz store won't accept it, and the line is canceled, so that I couldn't receive sms to confirm my ownership to get access to online return!

are they supplying the fast charger with the phone? (apologies if this has been answered before!) O2 usually doesn't supply a charger arguing people have spare chargers with them! but these old chargers don't have the fast charge tech! considering the feedback on the S6 battery. I will only be able to use it if I can fast charge.

Wow glad I didn't attempt this one, looks a massive pain in the behind.

Ahh my phone is faulty. Takes about 10seconds to focus when you first open the camera app. Sometimes you have to shake it to focus, which is a well known problem with these phones on a google search. Jeez don't o2 check there phones before they send it out or just hope the buyer doesnt notice the faults. I had to have my Note 3 replaced twice due to faulty phones and this isnt just a coincidence. They say these phones are customer returns before 14 days more like customer returns for minor faults then sold as refurb!

request unlock code online...

​O2 generates bill a day after you order. I have received a bill from O2 but they have not managed to deliver the phone yet!!! so theoretically I could cancel the min I get the phone in my hands from the courier.

Just rang O2 customer services.

Cancelled the contract without any issues and paid £240 for the device. I have been told that I will get a final bill for air time which will be pro-rata'd based on usage (of which there has been none) - I believe this is £21 but if it gets pro-rata'd then I believe this will be only a few $s. Will confirm when I get the bill.

So if you have to cancel after your first bill, that will be £19.99 upfront, £240 pay remainder off device, and cancel after your first airtime bill of £31 total amount £290.99??? or if you don't use the sim will they still charge you for the month airtime?

It really amazed me how samsung manage to publish it to the market with that bad battery.
It's crazy to use something like that as a daily mobile.
the phone will lose all its beauty with any battery case

they canceled my contract, asked me to pay 240.00 then told me I could do unlock on the phone using the My o2 app.
there is no such option. Accessing my o2 website on the phone did give me the link to unlock, unfortunately ending with error message.
have to hold online for 30 minutes without getting connected.
battery going like crazyyyyyyy!

decided to return it.
Don't think the battery could last for more than half a day!
very disappointed.

amazing screen though.

Can I still return it and get the 240.00+19.99 back?

Cheers

Yes, that's what the girl on the phone told me, and she refused to give unlock code until 14 days after.

I guess at that time, one month cost will need to be paid?

Regarding condition, received mine today and I would say it's immaculate, said grade A on the box too, very pleased

info: Welcome to O2, someone will be with you soon.
info: You are through to Jordan
CUSTOMER: Hi
JORDAN: Hello, it's Jordan here. I hope you're well. What can I do for you?
CUSTOMER: Im looking at buying a reconditioned iphone 5c 8gb on refresh
CUSTOMER: I need some help with an explanation of how refresh works
JORDAN: I'll explain.
CUSTOMER: Basically the phone costs £5 a month for the phone and £13.50 for the airtime yes?
JORDAN: Alright.
JORDAN: The device you’re interested in is available on O2 refresh.
With O2 Refresh, this will include two contracts and two monthly bills - one for your device and one for your airtime (minutes, texts and data). All bills must be paid by direct debit.
The device plan is a 0% APR Representative credit agreement with Telefonica UK Limited which means Telefonica UK limited loans you the money to buy the device and you repay it through monthly installments over 24 months. You can also make additional payments (which will reduce the monthly cost) or repay the full loan amount early at any time. Once you have paid off the device, you can stay connected to an airtime or data plan for as long as you want to, or you can upgrade to a brand new device. This gives you flexibility to change your device whenever you want.
As the device plan is a regulated credit agreement, O2 Refresh is subject to eligibility, credit checks and an affordability assessment.
CUSTOMER: ok
CUSTOMER: so with o2 refresh even if i only had the contract for 2 days and decided i wanted to pay the phone off and cancel the air time contract i could do so?
JORDAN: You can pay off the device cost after the first bill.
CUSTOMER: Ok, sorry for questions just it all seems to easy so want to make sure before ordering. I do like to change my phone often and dont want to be tied to one comany
CUSTOMER: So using the iphone 5c refresh £18.50 a month as an example
CUSTOMER: I could pay the £120 for the phone cost
CUSTOMER: and one months airtime of £13.50 and i would be free of all contract?
CUSTOMER: so on that total paid would be £133.50?
JORDAN: Yes, somewhat around the same.
CUSTOMER: Great, not had one of these contracts before so just seems to easy
CUSTOMER: Thanks for all your help

Read above, they guy i spoke clearly said you can cancel AFTER your first bill

Has anyone managed to cancel there airtime without any problems

Got my white one. Very satisfied with the appearance
The battery seems gone Very fast!

I would agree with the sentiment, O2 customer 'service' is a joke! Good luck to anyone who is taking the plunge!

It's in 'as new' condition. I've been on hold to O2 now for 35 minutes, the second time round. I think I'm just going to return it as I can't be dealing with the lottery of which O2 employee knows the T's and C's. Bit of a joke really.

Don't stress mate, should be okay. Mine came with "grade a" written on it. I doubt they'd do anything less.

When you receive yours you will see, everyones is different.

how refurb is it?
Does it look like brand new?
Or there are scratches on the glass?

Refurb as title says.

Phone arrived today, called O2 customer services to pay off the device and cancel the airtime but was told I need to wait for the first payment to be taken before I can do this.

The problem I have is that this isn't until the 17th December and that will be outside of the cooling off period! Has anyone else had this problem?

Seriously? Is this how it works?
Until someone there answered your call doesn't know the rule?

email said it would be delivered for Tuesday

They may refuse to unlock phone if you have not used sim like me before I simply suggested you did it over the phone to prevent them using this excuse not to unlock it.I have seen on others websites it takes upto 7 days.It may be wise to cancel airtime asap.

Why do you still need to call 202 after filling the form in?

I thought you should be able to get the imei directly from the phone！ without calling!

Get imei from customer services then fill out this form asap remember to use sim in it to call 202 https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form

Okay so ordered on Sunday. Told I could collect today from O2 shop - no email yet to confirm.

Let me get this right...

Once I have the phone, turn off data, call o2, ask for unlock, get phone unlocked then cancel airtime. Can I do this all within the 1st day of having the phone?

How long did it take from ordering it till you got your phone delivered?

out of stock

Talking from first hand experience from ordering an s5 from 02

Yes 6 weeks after I suggest you call them and get it unlocked before you cancel remember to turn data off on phone and only use it to call customer services .They have an unlocking form online that you find does not work if you cancel early like me as soon as receive phone and pay it off ie never used sim .

thanks for anser

Can you cancel first and still receive the unlock code after?

You simply pay off phone in full then request unlocking code better still ring customer services with sent sim and do it over the phone last time i never used sim and it took them 6 weeks to unlock it with iphone 6 plus

​mint wasn't new.. No marks at all. Brown box

I just got the handset, can confirm its pristine.

I think people are over playing the credit check.. It's just the same as any other contract / loan. If you have a decent rating I doubt it'll ruin your life.. Just pay your bills people.

This or the LG G4?

Thanks , I spoke to O2 and they said because I paid the handset upfront the only credit check they did was for the sim only plan that came with it so hopefully I've avoided the credit score impact.

Noddle is the one you can sign up and check for free.

I'm paying monthly for Experian but I believe there is one that let's you check for free, can't remember the name though unfortunately. Main thing is that if like me, you don't have (m)any credit accounts, it can greatly reduce the average age of all your credit accounts as it appears as a one month loan. If you plan on keeping the phone and airtime it might be fine as the average age won't be substantially affected, but even still, lenders like people to have an average age of 33 months or more. Doing this O2 Refresh 'trick' single handedly pulled it below that. It's not going to ruin your credit history and likely won't be the reason you don't get credit but it certainly won't help.

How long does it take to receive the email that you have passed the credit check?

Even though it says it shouldn't affect your credit score. I've done 2 of these and both come up as negative markers. Luckily the rest is all good but if it weren't for this my score would be nigh on perfect. Won't be using o2 refresh again even for a personal phone.

How do i get rid of the airtime option and just buy the phone?

Got one, thanks, great find

So its 19. 99 upfront and 10 pound and airtime plan 21?

How cheap can you get the S6 edge like this?

Is this deal still going I can't find it anywhere?

Sorry should be £309

click more tariff, and instead of 0+15/m， it's the one with 19+10/m
with similar txt/min/ 3gb data

I did and when i originally looking at the deal the handset cost.was 24x£10 but as of midnight last night it seems to have gone up.from £10pm to £15pm

Swap for another mint? or swap for an As New?

attempted!
How is the reputation of O2 refurbished phone?
Would they be as new as apply refurbished, which is practically brand new?
or similar to amazon warehouse deal/Dell refurbished, which is basically hit and miss?

Taken from http://www.moneysavingexpert.com/news/phones/2014/10/beware-split-tariff-mobile-contracts-if-youre-about-to-apply-for-credit

"Meanwhile, an Equifax spokesperson says: "Prospective lenders will likely view the handset loan in the same way as any other personal loan when assessing an individual's ability to repay.

"Having two separate agreements is unlikely to be detrimental to an individual's credit rating, and the rate of interest for the handset loan will be irrelevant in the context of the credit file. As with all credit agreements, any missed payments or defaults would likely cause concern for a lender.

Credit checking and mobile contracts

Anyone who takes out a mobile handset is likely to be credit checked, which can in itself have an impact on your credit file. This is the case even if you don't end up getting the product.

O2 and Tesco Mobile have both confirmed that anyone applying for a pay monthly mobile contract will be credit checked, although those taking out the split mobile tariffs will only be credit checked once.

So, business as normal for most people - if you've got a good credit rating, and make the payments nothing to worry about.

voted hot for the price, but im no fan of these Refresh deals, think it's a waste of a Credit Check on your record

What tariff can you get a note 4 that cheap..?

heard o2 refresh is bad for your credit score as one in contract format and one is a loan format and applying for two different formats leaves bad score/marker on your file or id consider this too

I am not able to view the offer?

Having too many credit checks done against you theoretically can affect how something like a mortgage application is viewed - it's one of the reasons why you're careful how you shop around when looking for mortgages... so I can see how having two done at the same time for essentially the same thing might be something that would concern people.

In practice it's probably not much of an issue, but with something life changing like a mortgage application, it's the not knowing that's most of the problem!

Gone up from £10 month to £15 a month now

Note4 is 360. Where is it 209? I'm after one.

Be careful with the refurb

1) warranty issues
2) Quality of the phone , the first handset i received was faulty and delivered late?

Says £36.00 per month for me. Not sure what I done wrong

Good luck. Worth paying the £40 extra to get it brand new. Not sure if it will work but there is an auto refresh extension in chrome.

Got the S5 like this last year, heat

OMG! I've been trying to order the 32gb version since early Friday! (S6)
The web site is showing 3 x S6 in stock, but won't let you order - this is because someone has them in their basket at which point they are 'reserved' for 30 minutes. If you keep refreshing the page, you may be lucky and grab one once the 30 mins has elapsed. I currently have the 128gb on reserve but hoping that the 32gb will come back into stock!

How do I get this deal??

Was/is £299 brand new unlocked recently at Giff Gaff plus £5 goody bag plus TCB.

Maybe worth checking if they will have stock for Cyber Monday.

I'd take this for 200 bones.

Looks like a good price, but since Samsung in their wisdom removed the ability to insert memory cards when they brought out the S6, I won't look at anything other than the 128GB version. It's much harder to find deals for this version :disappointed:

There is no point to refresh Tariffs! That's why the network is ok on it's **** and getting purchased by Three!

Is this still available and if so will it definitely work

Cheaper at Carphone
£27.50 unl unl 1gb
£31 unl unl 3gb free phones

Expensive if new at this price.

no longer available

have they changed the website? i only just clicked it...

Oos expire

Sorry op found deal
device cost £10
look at more results was looking at first 3GB data deal.

good deal for a s6.. get a battery case and happy days..

With giffgaff having this phone for 299 and Amazon down to 330ish in recent history, I think I'll hold out for new.

Device cost is £15 a month x 24 =£360
I also have had a Note3 and Note4 from refresh and
both times been charged full price by staff
both times got sorted with a phone call.
watch your bill carefully.

info: Welcome to O2, someone will be with you soon.
info: You are through to Jordan
CUSTOMER: Hi
JORDAN: Hello, it's Jordan here. I hope you're well. What can I do for you?
CUSTOMER: Im looking at buying a reconditioned iphone 5c 8gb on refresh
CUSTOMER: I need some help with an explanation of how refresh works
JORDAN: I'll explain.
CUSTOMER: Basically the phone costs £5 a month for the phone and £13.50 for the airtime yes?
JORDAN: Alright.
JORDAN: The device you’re interested in is available on O2 refresh.
With O2 Refresh, this will include two contracts and two monthly bills - one for your device and one for your airtime (minutes, texts and data). All bills must be paid by direct debit.
The device plan is a 0% APR Representative credit agreement with Telefonica UK Limited which means Telefonica UK limited loans you the money to buy the device and you repay it through monthly installments over 24 months. You can also make additional payments (which will reduce the monthly cost) or repay the full loan amount early at any time. Once you have paid off the device, you can stay connected to an airtime or data plan for as long as you want to, or you can upgrade to a brand new device. This gives you flexibility to change your device whenever you want.
As the device plan is a regulated credit agreement, O2 Refresh is subject to eligibility, credit checks and an affordability assessment.
CUSTOMER: ok
CUSTOMER: so with o2 refresh even if i only had the contract for 2 days and decided i wanted to pay the phone off and cancel the air time contract i could do so?
JORDAN: You can pay off the device cost after the first bill.
CUSTOMER: Ok, sorry for questions just it all seems to easy so want to make sure before ordering. I do like to change my phone often and dont want to be tied to one comany
CUSTOMER: So using the iphone 5c refresh £18.50 a month as an example
CUSTOMER: I could pay the £120 for the phone cost
CUSTOMER: and one months airtime of £13.50 and i would be free of all contract?
CUSTOMER: so on that total paid would be £133.50?
JORDAN: Yes, somewhat around the same.
CUSTOMER: Great, not had one of these contracts before so just seems to easy
CUSTOMER: Thanks for all your help

good find op, heat

You have not answered my question?
The main point is: Have you done O2 refresh before? No? Well I prefer to end up our conversation then!

Thanks op ordered

Yes, I copied everything from chat, post has been updated now,
the main point, So if you cancel your contract you pay "cash amount", if you stay on the contract you pay "Total amount payable for device"

Hot!!! I have got a O2 refurbished Note 3 and it's working great since last 8 months now!

Can someone please explain how o2 refresh works a little confused atm?

Thanks OP, my 3rd phone via O2 Refresh. Bargain!

Do a favor for me? Ask them if they gonna have Z3C in stock any time soon?

Presume you don't get a charger with it? Anyone know?

some cashback if you keep contract

http://www.quidco.com/o2-mobiles/
http://www.topcashback.co.uk/o2/

o2 recommend a friend
A contract of up to £20 a month - £10 reward
A contract of £20.01 - £39.99 a month - £20 reward
A contract of £40 or above per month - £40 reward
https://www.refero2.co.uk/mobile/default.aspx

Hot, shame cheapest refurb deal for S6 Edge is £379.99 (£19.99 upfront plus £360.00 to pay when airtime contract cancelled).

Bought iPhone 5S refurb deal for daughter this summer and no problem cancelling airtime and keeping phone. Did get charged for a couple of days of the contract but not a big issue IMHO

It was two years ago,
did you see this comment,

Well, the worst can happened you will have to give phone back and your credit rating might be effected

Device cash price £360.00, this is who much you need to pay if you cancel contract

Good price :smiley: Heated OP