Received email back with 30% off next order with expiry in March 2016. A proceeding apologetic email came straight away and said due to inconvenience caused please accept voucher to used within a year otherwise will expire. The amount of incorrect information provided each time is incredible. Defo cannot trust to order from them again.

Mines also cancelled due to back order issues...I keep getting emails from them asking "How did we do...?"
It's probably a lost cause having a go at them. They are more than happy to sell the jacket for more in the sales now.

It's a lost cause. I wrote an email of complaint about the quality of the service. I basically received an apology and 2 further emails, each with a £10 voucher. Unfortunately they cannot be used together.

BEST CUSTOMER SERVICE EVERRRR!!!!... Or not.

Let me grab a rep to chat with you.
You are now chatting with 'Andres'
Andres: Hey there! How can I help you today?
Mike: Hi, I know it's the festive season and the last thing you probably want to do right now is have some grump having a moan, but I'm really, really unhappy about the service I've received from an online transaction.
Mike: I ordered...
Mike: Order #: 2010037**** Order Date: 26/11/2015
Mike: Back in November... delivery date was due to be beginning of December - nothing, then I messaged you guys and someone said it would be delivered by mid December... nothing! So I messaged again and was promised delivery before Christmas... nothing!
Andres: I'm sorry to hear that Mike, please give me one moment while I access your order.
Mike: I then get an email saying that you were waiting for it to be delivered to the warehouse and delivery would be before 24 Decemver
Mike: December*
Mike: That date passes... I tried to message you yesterday but there was no option for live help (probably because it was a Sunday)...
Mike: And now I have an email to say the orders been cancelled?!
Andres: yes Mike your order shows as canceled.
Andres: due to backorder issues
Mike: ... and?
Andres: and?
Mike: Is that your answer?
Andres: your item was canceled due backorder issues Mike./
Mike: My item was promised three times Andres.
Andres: I apologize for this inconvenience Mike, how can I help you?
You seemed to be getting along okay so I've moved on to helping other customers. You can always re-start the chat by using the 'Chat' button on the right-hand side.
You are not currently in a chat session.
You are not currently in a chat session.

your on the same boat as me but surely they cant cancel the payment of 29 pounds and charge you with 39 instead.

have not received the item yet what an absolute **** take nearly a month has past.. rang up hollister and they have no clue on where the jacket is aswell... ****ing shambles

They have cancelled my order, even though they are still selling the jacket. Really poor service.

My also not delivered. After several emails to them asking for an update they have not replied. However, received an email notice from them today which stated it's on "back order" whatever that means but at the new price of £39.50 vs £29.62.
I have written back for an explanation and the reason for the price increase....I won't expect much of a response.
Can they actually do this? I guess my only option left is to ask for cancellation if they do not honour original price.

Still not delivered yet! Wish I had never bothered ordering.

mine also has not been delivered yet

Took both the hooded and non-hooded ones back as I felt they were a little bit tight at the bottom when zipped/buttoned up. Didn't have much of a selection in-store so had to do a refund. I also bought two hoodies at the same time (online) and weirdly although both said the same size, one was clearly labelled incorrectly (was huge). What was annoying the colour i preferred was far too big :disappointed:

No even received my yet. Constant chats just state it is delayed.

Exchanged an XL for a L at the Guildford store. No problem and even honoured the extra discount I got on the one day code when I ordered.

Picked it up at my local Hollisters, people running it are nice, only complaints I'd have about the coat is NO inside pockets and just the two at hip level. I need more than two pockets !

perfect ordered xl and fits just right :smiley:

Yes u can do this, they're customer service told me that

Really? Can they really exchange it for a **** size? If so I'm going to Birmingham city centre tomorrow and il take it with me.

Can some one confirm please...

Same here, I ordered a large and it's a bit tight not happy. I really liked the jacket and it's a bargain for the Price so I'm just going to give it to a friend as a present

Received mine today ordered a medium as some people mentioned the sizes come up small. Found it a bit too loose on me, i think small would have been fine. Heading back for a refund.

Mine has only just been dispatched after being sat pending in Paypal for ages... shipping method says 'International Ground' so might be a while longer yet.

Mines in store, will report back how the medium fits. I am a medium in nearly everything I own.

Mine arrived today, ordered a medium and a large as wasn't sure what size I'd be. Happy for the price but never worth the RRP.

Size wise it seems fairly close to the guidelines on the site if not a little bigger on the chest - it's smaller than a Fat Face M but bigger than a Ben Sherman M.

Arrived today. Very impressed with the price, not a big fan of the brand in general but at the price, amazing! Perfect for a holiday in Febuary.

Received mine today. A bit smaller than expected though. Anyone wanna trade their xl for a large? Lol

what is the voucher code or did it expire?

Has anyone received this for £25.87? My purchase has not been honoured.

Hi Bro1973 There is a sizing guide on the website but I'm usually a small but in this coat I am a medium

How many pockets does it have, and how many of those are inside jacket ?

Hot! Thanks OP. Only grey left but I'm hoping I can exchange it in store for another colour

Even though these appear out of stock online and when you check your local. Ring them! My local (Bluewater) have loads in stock even though it says no stock online. Just picked one up, cheers OP

Do they Quidco?

Now free delivery only using code, not 25% off anymore! Booooooo.

it was cheaper yesterday... so much for black Friday

It is still good but the deal posted has now expired.

for those wondering about returning to store my confirmation email says 'for orders placed in GBP after May 27, 2015, you may return merchandise in person to a UK Hollister Co. store with the corresponding invoice or shipment confirmation email.'

Hi does anyone no if there's goin to be any deals online at hollister tomorrow thanks

Cheers, ordered an M and an L, will take one of them back to store.

I'm 6' 2" and a 40" chest, reading the other thread it's either going to be too small or massive!

Ordered, thanks.

Have heard about the pain that is Hollister returns. Looked through their policy and it says you can return to their stores now- does that mean you get a full refund without the £9 'return delivery' charge if you take it back to store? thanks

Thanks, exchanging this for the hooded one I ordered the other day

Ordered, my thanks

Who could turn down such a good deal

When you start seeing these everywhere you will know where they got them from

Perfect! Just what I wanted to hear. Thanks. Have got a Hollister store very locally, but it always turns into a right jumble sale whenever there's a discount on, so handy to order online.

I have ordered 2 hoodies and one jacket last year from holister. The quality was terrible so returned. Never again.

Hi all, I will soon be posting female coats Aswell most likely tomorrow

Great find thank you!!

50% tomorrow so might wanna hold back :wink:

Hope you all enjoy your Coats

Ordered thanks !

Thank you just ordered the jacket

Ordered ... Thanks Op

Awesome find! Just ordered!

Ordered, thanks

Thank you, thank you, thank you,

just went back and ordered some polos and shorts. same code for 25% off. Thank you.

Great ordered.

Probably none left by tomorrow

oh brilliant thanks. ordered for my son. cheers

Is this unisex jacket? I can't see anything in the description?

In the photos where it`s being modeled, it looks like a Sports Direct jacket! Ugh! Horrid! Maybe Hollister have quality, but style? I`m not too sure.

Thank you Colossus Will post it when it's live and active

Ordered.. Thanks

ordered thanks op

Bought it. Don't need it but great find and couldn't resist
Bit concerned at sizing, though.
Hope it isn't a damn "slim fit" as you need two sizes bigger in those

ordered

excellent

More of an 'all weather but precipitation' jacket.

Ordered. Great Find

nice find op, heat

£25.87 with discount, Excellent find OP! Many thanks

Great find !

what are the sizes like?

I have this, paid full price, great quality jacket.

So all weather except rain or snow. Sounds like a "some weather jacket"

Excellent find. Purchased.