Basically, this is the standard major conglomerate stance. They will offer everyone £30 store credit to see who bites at it thus lowering their collateral.

Anyone that ordered DO NOT accept the voucher and instead post your story watchdog below

Drop a like to get this message to the top and suspect it will be on watchdogs radar!

https://ssl.bbc.co.uk/programmes/b006mg74/contact

Here is a screenshot of the earlier price if it helps anyone:

I did video chat instead as text chat wasn't available. I then simply used it to text the advisor. You know, like a text chat.

He told me this "The total for that bundle on our site is 95.98 ounds you get Xbox One Limited Edition Halo 5: Guardians – The Master Chief Wireless Controller for 53.99 the Halo: The Master Chief Collection for Xbox One (Blu-ray Edition) Free. And Halo 5: Guardians for Xbox One for 35.99 discounted from 44.99." then he shot off before I could even respond. I might well have ordered it at full price but he must be sick of being asked the same question so he just ended the chat.

Video chat. Its such a bad idea. I felt uncomfortable watching the adviser read my questions.

It also didn't help that I was furiously waving my tackle at the webcam.

Does anyone know the email address of the email that had the voucher codes? I cant seem to find it

Had a very nice early Christmas present when I got a call asking if I'd received my £50 voucher... and that's after getting a copy of the MCC thanks to the US escalation team! :smiley: So a nice controller, halo 5, the MCC, a £20 voucher then a £50 voucher - not bad for £45! :smile:

if anyone wants another Xbox one console and still has £50 or £100 voucher. the rare replay and ori bundle is 239.99. but with £20 cash back from quidco plus your voucher that's one very cheap Xbox one :smiley:

I picked up for my £124.96 - Xbox Elite Controller (woo!), 2x halo controllers, 2x Halo 5 (sold for £26 each to cex), Forza 6 and £20 xbl credit.

I'd call that a bargain :stuck_out_tongue:

Ps - the elite controller is back in stock for anyone who has received the £100 voucher...

Also just had a call all in all got controller,halo5,£20 voucher and rise of the tomb raider for a total of £44.99!

Cheers

Just got a call from Microsoft saying I was to pick a game so I picked starwars battlefront , that means I got .... 2 halo 5 games , 2 controllers , fallout 4 and rare replay result

Just received a £100 voucher in addition to any previous vouchers...

BEST DEAL EVER!

They should be calling everyone up and ordering the games and controllers that some people are missing. They've obviously been given a kick from the powers that be. It's ridiculous it took us to go to the CEO to get it sorted. Hopefully they contact everyone that ordered but haven't been back to this thread since.

She'll be completing your order for you! She'll either order MCC or give you another voucher.

Just missed a call from microsoft, the lady left a voicemail but her english was very poor, I could just make out she was calling from microsoft & would call me again later.
I'm not sure what she's calling for? I have received my controller, halo 5 & spent the £20 on xbox credit!!

Thanks SirAlfonso....managed to get a £100 voucher (was missing two copies of the MCC).

Your a star!

Finally got sorted as well, had to email twice and then had call from America and had the MCC dispatched. Thanks again to SirAlfonso!

We understand that some of you are experiencing challenges when trying to use the gift certificates provided to customers who attempted to purchase the Halo Fan Bundle on Microsoft Store UK. We apologise that this experience has not met your expectations and we’re working hard to make it right. We are currently in the process of reaching out to customers affected, so no need to contact us – we’ll be in touch shortly! If you’d rather call us directly, we can be reached at 0800 026 0329 where our team is standing by to solve the problem as quickly as possible. Many thanks, The Microsoft Store Team.

Gotna call back today and the American support guy stated that they're sending me two copies of The MCC

Challenges when trying to use the gift certificates!
No challenge there, just a massive challenge to get vouchers for what we ordered with everyone basically being told to lump it by your support staff. We've all had to go to the top for someone to see sense.
How long have your team been standing by to solve this problem? All I got was rude and unhelpful staff spouting irrelevant pricing t&cs.

No worries. Wish I'd have got £50 vouchers rather than MCC!

Thank you alfonso. I now have £70 xbox credit. What to buy

Thank you Alfonso. Has everything confirmed and should arrive on Monday

Alfonso is a great man...

Still no voucher for me, got an email saying they phoned and left a voicemail. But not had anything. Hopefully get something else soon

Ha! You're welcome guys. The guy that called/emailed me was from their global escalation team based in the states. Hope everyone else has a positive response!

I received a £50 code tonight but it's only 9 digits long? how do I redeem it?

Still having no luck here, so if anyone could be so kind as to PM me with the contact details as well that would be great....haven't used the £20 vouchers as trying to get the games that we paid for.
Cheers x

Could anyone point me in the right direction of who to contact?
Thanks

Any one got a time scale from email sent to these guys to getting a response.? I passed 24 hours now still not heard anything. Was hoping for a quick reply as getting annoyed with this now!

Just had my order confirmation of the missing MCC thanks to SirAlfonso's contact details! Cheers mate!

The order the guy put through for me Friday night has just been shipped. I now have 2 complete orders. Good times!

Another thank you to SirAlfonso. Emailed at lunch. Courtesy call and email for out standing £50 voucher received this evening

Just had a call, they are now sending a code for the £25 diff for the MCC. Thanks SirAlf

2 games will be shipped out and I can keep the £40 initial vouchers! Thanks

could you PM me the address as well please? many thanks!

Hopefully with everyone sending email we will get this sorted. Bombard them everyone!!!!

Emails sent, I will keep you all updated with my progress

Thanks for the pm SirAlfonso

My original order was just one bundle

LOL this fella is going to get a shed loads of email pretty soon

Of course

If you can receive then check your inbox

I've never posted on here before so I can't send PMs but if anyone could let me know the people to contact it would be much appreciated. I have only 1 order, been waiting on a call back for 2 weeks and every time I call they just say they're working on it. Many thanks

Well done for getting what was due. DBP & Brooce was yours a multi order or just 1???

SirAlfonso can you please send me the details as I would like to send a little email to show my disappointment of the way we have all been treated.

Yh me too I've been told the codes are being sent but been a week and still not got them

And me!! Just got the call from Microsoft and the game is on its way thanks to siralfonso

Sir Alfonso
You are a legend
So I tried contacting the people Alfonso advised me off being the (CEO and Vice President of Microsoft)
They must have forwarded it onto someone else as I had a call back from Dallas Texas and was given a £50 free voucher to purchase the game
He even advised me that if I wanted next day delivery they will pay for it and refund me the difference

it sounds to me they are not allowing people to claim multiple orders from them, if I am reading right all those who only ordered one got their controller and voucher?

Sounds like they are doing it one per order, regardless of how many people tried for, my suggestion would be to return any amounts over 1 copy, I do appreciate what people will argue, but you know sometimes when you try things on you lose out....

I also dont see what people think they credit card will do as MS have allready offered a full refund, and that is what they will tell you credit card, IMO take your one order be happy you still got a great deal, the rest smacks a little of greed I feel

how do i put a pic on

Ordered 2 bundles, and got 2 £40 codes and the £20 code result

Assgoat, I sent you a pm yesterday. Check your messages.

Just had the call and he's put through all of the items for me. Got an order confirmation through too. Anyone want to know who I emailed yesterday please send me a PM.

After waiting nearly 2 weeks for a call back or email, despite promises of earlier resolution. I have just received an email from Microsoft, stating that the matter is closed. The resolution in the email was to return the item or accept the controller Halo and a £20 voucher

I've made some head way today. First I asked them on live chat to update my case saying that I had spoken to trading standards and that they confirmed Microsoft were in breach of contract. I also emailed a few random Microsoft bigwigs with what has happened. I missed a called from a USA number an hour ago. He left a voicemail and emailed me to say he wanted to speak to me so that he can get me all that I ordered for the price I paid. Just waiting on a call back now.

but you are one of a very few who would of ordered multiples for actual people, cmon you know that, the vast majority will be people trying to pull a fast one to resell, unfortunately MS can not distinguish greed from honesty, they are not the first company who have honoured items for single orders and refused those who ordered multiples, and it is not about allowing it, but you know and I know you will have to take them to court to win this one, so only you can answer if this is worth all the energy and time it is about to take for you to achieve what you want, I wish you good luck

PS. I don't care about getting more than £20 voucher for the game. I just want 3 sets of what was ordered. so if your complaint is about wanting more than £20 for your voucher then that's s different issue. I am only getting offered 1 joypad and 1 voucher despite getting sent 3 halo 5s. buckin joke man

Yes only ordered 1 so have got everything.

Just a bit cheesed off with the price of MCC going up as the email was sent out.

OK can anyone tell me if they fall into this category.

1) ordered more than one set in the one order. eg 3.

2) you have received 3 halos, 3 joypads, 3 master chiefs ( or 3 x £20).

I too have just received an email about the £20 vouchers being what the escalation team have decided. They also state below it in much smaller text that "Product prices and availability are subject to change at any time and without notice, but you will always be charged the price which is displayed at the time you confirm your order. Microsoft may place a limit on the quantities that may be purchased per order, per account, per credit card, per person, or per household which you will be informed of on the Website or prior to us accepting your order. Microsoft may refuse or reject any order at any time, refunding you any monies you have paid for the order, for legitimate reasons which include, but are not limited to, if you have not met the conditions specified at the time of the order, if your payment cannot be processed, if the ordered products or services are not available, or for obvious errors on the Website or made in connection with your order. If we are unable to supply the products or services that you ordered, we will contact you and may offer you an alternative product to consider instead. If you do not choose to purchase the alternative product, we will cancel your order. In the event of obvious errors on the Website or made in connection with your order, we reserve the right to correct the error and charge you the correct price. In that situation, we will contact you and offer you the option of purchasing the product at the correct price or canceling your order. Unless a specific delivery period is mentioned at the time you place your order, your products or services will be delivered within thirty (30) days of the date of your order. Credits or refunds will be made to the same method of payment and account used to place the order."

Usual BS to basically say that they will give you a voucher to a value they decide and you will like it, or else! :laughing:

Just had an email saying the escalation team have decided that the £20 compensation is sufficient. lol

Took me ages for the callback , I called them about 5 times , eventually last week (wed) I was promised a call back at the weekend which I never got until yesterday , the girl said £50 voucher and nothing else . I called again yesterday and got a guy from Romania . He said he would escalate it again , he called me this morning and said I was getting my other controller , as I was out he said I will call you back at one , got the call sorted. One of the things I was told was to use the same case number everytime but everytime you call the new person takes over the case from previous person

Well mine is finally sorted, got 2 callbacks from a Romanian guy who spoke better English than me , he ordered my missing controller also got me fallout 4 on disc and rare replay on disc , better than original deal , I think being persistent is the answer and getting someone who bothered about my problem , hope the rest of you's are successful

My breach of contract letter has gone off to them. If anyone else requires the postal address :

Microsoft Ireland Operations Limited, The Atrium Building, Block B, Carmanhall Road, Sandyford Business Estate, Dublin 18, Ireland

For a paper trail just remember to send it signed for.

How is £20 voucher competition for 2 £45 games,so u would have pay another £70 for the package we originally bought? I have been told they looking into it, and iv had a email saying 2 £40 vouchers well b emailed to me, I will not give up lol

can you give us your order number to use as evidence of someone who got what they ordered for a multiple order?

thanks

I ordered the same as you and so far I have 2 halo games , one controller and one £20 code

That was my biggest issue, they stated they would only send a code for each order number rather than for each bundle which is ridiculous. As you mentioned they were able to cancel the whole thing before shipping under their terms ( which is fine ) but as they accepted the contract and shipped goods they now need to supply and cannot change the price or order contents. Had I received the games, controllers and £20 voucher for each bundle then I would probably have left it but their illegal actions have made it impossible to leave alone. All asked for was what i ordered nothing else.

Hopefully the games will come down in price soon

Thats not good mate, hope you get more than that after making your complaint official.

I ordered 2 bundles, and I have now received 2 x games, 2 x controllers and 2 x £20 vouchers.

Microsoft have said NO to increasing the vouchers to cover the cost of the MCC's, claiming that the terms and conditions specifically state that Microsoft have the right to amend prices subject to blah blah blah...
Obviously this is true, but once a formal contract of sale has been formed then this would take over.

Anyway, I might leave it now for the sake of the hassle - £88.99 for 2 games, 2 controllers and 2 x £20 vouchers isn't too shabby.

Just been back on the phone spoke to a guy who is sending my case back to be looked at again . He says the notes said I should have 2 of everything .

If no-one else has done as yet I have just come off the phone with trading standards and they confirm that Microsoft are in breach of contract so have a case now open. Do not accept the codes or use them in anyway as doing so will mean that you have accepted Microsoft's new terms of contract. Regardless of what the Microsoft advisor's say they are not allowed to change the terms of sale after the goods are shipped, regardless of an error or not. They are covered by law to cancel contracts prior to shipping but shipping goods means they have accepted the terms. Just because they say the case is closed doesn't mean it is with you, if you haven't used the free controller code and the £20 voucher then you are abiding by the original contract formed.

Do not accept any offer other than than what was purchased, they cannot force you to return for a refund. If they mention the 30 day return policy this is also void as your statutory rights are that the return period begins the day after the last item was received, in this case as we have only got one game until you receive the other two items their return policy is void even if it takes a year.

I have needed to go to this website advised by trading standards as the Microsoft trading is governed by Ireland consumer law not UK, it is pretty much the same though

Essentially you will need to probably go down the same route but as they are not open today due to training I cannot confirm. It will be required to email/ post a breach of contract letter from
HERE

Normally I wouldn't consider this option but I have ordered several bundles under one order number meaning they will only supply one code which doesn't cover it. After another re-escalation over a week ago it is the same old story so they have left me no choice.

Be prepared for this to take a bit but they are in the wrong on this and have acted inappropriately do not let them get away with it.

Good luck everyone :smiley:

yeah online chat now have the authority to say i won't be getting anything else and the case is closed.

Just had an email saying that because they have offered £20 compensation already, they won't offer anything else, and NY case is now closed

Little update on mine, ordered 2 bundles and got 2 halo games only , then I got sent a code for a controller and a £20 voucher, it was sent to level 3 for callback , well today I took a call saying they will give me a £50 voucher towards the controller but I won't get the mcc games or the other £20 voucher , this is the worst crap I have ever had to deal with online ever

Amex.
They're really good in these types of situations.

Thats genius. Which credit card company? I paid with Amex so I might do the same thing.

i just got a email of microsoft saying 2 £40 vouchers will b emailed to me with in 10days

Had a word with mine and told them that they were refusing to send out the rest of my order and that the only way I'm going to get it is to spend another £50 to get the two missing games (£44.99 each - £20 voucher x2).

They've put a hold on the £89.98 I spent which also happens to be the exact same amount as two copies of The MCC, so I just told them I'd purchase the two games with the refunded money so I get my whole order.

Every step of the way I've been told the two games are either on the way or I'll get a voucher for them in full.

So who is going to take the plunge and raise it with their credit card company?

That's what I was thinking , if I get my controller I will just send the other game back ,

Can't believe that no one that successfully got what they paid for (or even better) has shared their order number, so that the rest of us can use it in ammunition against them. Microsoft have been so inconsistent, we need all the help we can get :stuck_out_tongue:

So, has anyone received a call back from these cowboys? I've been waiting since Wednesday night...

Once I get my controller I might just send the other halo guardians back I should get £45 back

I've given up. It's more effort than it's worth.

The £89.98 is the exact amount that the MCC costs (2 copies). American express will go for that then I'll just buy them with the charge back.

I'm going to call them one last time tonight , I ordered 2 bundles and only got 2 halo guardian games then I got a code for one controller and £20 voucher , I have made over 6 calls for more than an hour at a time with the promise of call backs . My last call was ment to be level 3

I have received the two controllers. Still waiting on a call back as I have two escalation claims, one for the mossing Halo 5 and one for the undervalued MCC vouchers.

In total I have had 4 txt chats online and 2 telephone calls. I can understand that they may need to refer the voucher query, but the lack of two copies Halo 5 in my parcel seems to be a straightforward issue....Amazon etc would apologize and sort that out within 30 seconds, never mind 6 days!

Called trading standards today but it's really cab , lassie was thick as **** , kept telling me I can get a refund . I said I want my rest of the order , she then tells me I have to write to Microsoft and tell them the problem ffs I know the problem . You just can't pick them

Still having to call these fools after they have repeatedly said that I will receive a call from someone. It has been a week and a half. What needs to be resolved on their end? I really don't understand..... What I think is that I need the rest of my order... its not complex.

Had enough; They're refusing to do anything about it.

Put in a claim with American Express instead.

Got my two controllers and two copies of halo 5, still not received the two copies of The MCC.

Currently on the phone to them now, he's said that he might be able to give me another wireless controller for free as well as another £20 voucher....



Edit: Nope, still refusing to do anything about it.

Exactly the same has happened to me. Ordered two bundles. Got one game. So I've paid £90 for Halo 5. Have you received your controllers yet? I ordered mine 4 days ago.

Excuse my ignorance, but what can tradings standards do? Enforce the contract? What are the timescales?

Well I'm on to trading standards tomorrow . Fed up waiting for a call back

Anyone had any luck?

I've got through to an American this morning that seemed more helpful. She's re escalated mine and promised a resolution within 48 hours.

Will give it a try in a few days let them try sort it but thanks for the info

Rang again... still no joy. Case has been escalated, can't give me a response

Still only got 2 halo games , waiting on a call sat if not its trading standards for me

only ordered the one bundle but all items now recieved. halo 5 controller and lots of xbox credit. hard work but im happy thanks op

According to Microsoft's e-mail sent to all customers it wasn't a pricing error, it was a promotion. People are making a "fuss" because they haven't received the items promised, people are being fobbed off with a £20 vouchers which is apparently "equivalent" to the "out of stock" MCC price. Considering it's actually £44.99. In fact they are lucky I haven't complained further in regards to the whole mess and the awful customer service I've received from some of the agents.

Abhijitdash123 you have been fed utter bull crap from the agents you've spoke too... a misprice event? A little naive to be honest. We're all within our rights to claim the full product, period. Had my controller and MCC copy delivered today, MCC copy was put through the system for free by an adviser, got all 3 now and got to keep the £20 :wink:

That's the thing, they took 2 days to send out the orders, in that time someone made the decision to send just Halo 5 without any communication about other items being 'out of stock.' Halo 5 was available for £9 less on its own. It's very shady really.

Well, I think any misprice on any site is understandable, if they simply communicate it was a misprice and that nothing would be sent out, this would have been more acceptable. It was not the case here, MS dispatched, so the contract was formed, but I honestly believe they tried to pull a fast one and be clever by only sending a game - so this is where they differ to any other misprice. In fact, in their email communication they talk about it being a promotion too, not a misprice, so I cannot see how anyone can defend them on this. I hope everyone gets what they bought and this be a lesson to MS.

No I didn't call, I didn't need to. They shipped 2 days later then we found out they'd only sent halo 5. The written communication I had from them was the email we all received Wednesday night which states it was a promotion, nothing about a misprice/error. People like me who ordered more than 1 in an order are currently victims of fraud as they have taken £44.99 for a copy of Halo 5 (which was £35.99 up until Tuesday) which we didn't authorise. Until they send the rest of the codes to us that will be the case. After that we can then joint in the argument about the £20/MCC.

Question:

If you ordered a car from a very well known and reputable company for less than half its usual price and the company actually took your money rather than cancel the order saying it was a mistake.... would you accept just a door or would you want the whole car?

Would you then accept it if they then sent you the whole car but without an engine? I guess you understand what I am getting at here....

The issue is they took the money and decided to just send halo 5. That's obtaining money by deception. They'd have left it at hat had everyone not complained. They then confirmed it was a promotion not an error and lied about MCC being out of stock. It's just a shambles really. You wouldn't expect such a mess up from any company let alone one as big as Microsoft!

To be honest it was just a pricing error just like when Amazon does it or other sites. And I never had Amazon honor the misprice. Its in their terms and conditions that they need not and they will be fine and we cant do ****.

Microsoft did actually go a step further to honor the controller deal and gave us a £20 code. Its amazing that people are still making a fuss.
Anyway the master chief game costs ~25 on ebay etc so get it from there and use this credit for something else. Its as simple as that. Just my view though. I feel they have done enough. A nice limited edition controller, halo 5 physical game and a £20 credit is a very nice deal for the price we all paid. Period.

Got everything delivered now. That Blu-Ray claim is nonsense, as someone mentioned, it just means a physical copy. I don't have any Blu-Ray Edition written on the copies I were sent, I think it was their way of showing it as a different product and our original order being out of stock. Good luck to those who still haven't managed to get this sorted.

I only ordered the one package but I'm fighting for a code to cover the cost of the game as £20 voucher doesn't cover 44.99 game. I know it's still a good deal but it's their cock up not ours. there for the deal should be honoured with either a copy of mcc or a 44.99 code

Same here, I ordered several packs booked over three orders but only got three codes which wouldn't cover for the rest. Mine claim is with escalations since Wednesday no call back as yet. Dire customer services from Microsoft but will pursue until the end! To offer a £20 voucher to cover what is now a £44.99 game is fraud and this should go to Trading Standards if not resolved for everyone correctly.

I had two packs on order, so have to 'escalation claims' going through as:
1. I only recieved one copy of Halo V whereas they put that two were on the delivery slip.
2. Trying to get additional voucher codes to cover the shortfall of £24.99 on each Master Chief Collection.

If I ever hear anything I will update...been waiing over 28 hours for a call or email regarding point 1.

Just got my controller delivered at my work - sexy little bit of kit that it is <3

Still to receive my copy of Halo 5, the UPS driver for where I live is total crap - it's been 'out for delivery' all week and they've only tried once (according to their website) and I don't even believe that, seeing as there were at least 2 people in the house when they supposedly tried...

If they actually give me codes for all that I ordered I'd probably give up too.

After ordering two bundles in the first place. I just received one of each controller.

One of the UPS delivery boxes was completely soaked and crumpled, the delivery driver couldn't read the tracking number on the label so asked me to read it out from my tracking email! The box for the actual controller is a bit damp and crushed but not too worried at this stage as I'll be using it.

Happy to finally receive the controllers which I was mainly after. £20 off another game isn't too bad.

After numerous calls and no luck I too have decided to spend the £20 vouchers on xbox credit and use it towards star wars battlefront. My controllers are being delivered today and they're all I really cared about really

How've people got on? After nearly 2 hours of american hold music and adverts last night I've given up on trying to get MCC, that was the least important part of the bundle for me anyway. Decided to get Xbox Live credit with it and be done with this debacle once and for all! :man: Good luck to the rest of you anyway!

I guess the MCC isn't on back order after all cuz they just dispatched it! I can understand that the call centre staff have been told not to give people extra but giving it to some and not others is a bit silly. It feels like when you phone up your phone company near the end of your contract and it depends on what person you get what offer you get as some staff are under quota etc.

He ordered the game for me , but I had started the call saying I wanted the game and that was why I was unwilling to accept the £20 voucher! The voucher for the controller was in a email i got off them this morning

I'll push for the £45 voucher and save it until a new game comes out. Didn't really mind whether I had the MCC or not, so long as I get my hands on that controller!

Just got off and the guy put through my game with the full discount so I got what was originally offered. I'm happy with that. He went to speak to his supervisor numerous times and told me (not sure how much of this was spiel) that he was told he shouldn't have done it but as he had told me already they were going to honour it and it was a one time offer, they ran out of stock of the MCC when the bundle was originally sold and that the £20 voucher was microsofts make-right on this. I expect some people will/can probably push for more but lets be fair, the orignal deal is a scorcher and I'm very happy it has finally been honored. Thanks OP!

I told the woman to put on the notes that I want a £45 voucher to cover the cost of the game. She wrote it on the notes and then escalated the case to the supervisor. I'll report back when I get a reply from Microsoft.

On phone to them now will try to squeeze as much as I can from them then will report back how I did it.

Im through to someone now theyve got me on hold while they speak to a supervisor

People that do get more than the £20 need to share their order numbers and specific offers, as quoting these will be the only way to sort this out if speaking to the misinformed (or extreme jobsworth's).

Who are you emailing Craig? I am going to send some screenshots of successful people and tell them that they are receiving a lot of bad press over this matter

Same here, Never have I seen such bad service, Even spoke to the supervisor. Was told to accept what I had been given or return for a refund.

They gave some pathetic excuse that they don't have the edition of the MCC in stock and that the one on the store is different as it is the "blu-ray edition". I asked her to detail the difference, She could not and insisted that the voucher I was given was the most I could get as the edition I should have gotten was valued at £20.

I am now emailing higher up to get this resolved.

Settle for the £20 voucher or return the products for a refund!!!!!

Currently talking to them myself (the American call center) and so far they are also not budging, Not giving up yet tho :neutral_face:

Wahey after 1 hour of adverts on a loop I am now speaking to an American called Kevin, will report back shortly

I explained exactly what happened but it didnt matter what I said really, tbh she was thick as s :sunglasses: t

This is insane i've rang them so many times today and they wont budge =/ got sick of being on hold to america so stopped trying, may try again, anything in particular you said?

Yeah just checked their working but you cannot stack them :disappointed: so will sit on those.

Great stuff. Sounds like you got lucky. Can you keep the x2 £20 vouchers too?

Well, MS wouldn't be in this situation if they had done the right thing in the first place. Well done and enjoy it.

For 2 she didnt have a clue what was going on but I did have to wait on hold for ages, first she was going to issue a $ code but as I said its for the UK store. The funny thing was she thought that was the correct amount to cover the 2 games when in fact all I wanted was £50. lol

Yep, I think when I get to someone I am going to spend an hour reciting it to them over and over just for fun. :laughing:
Its very annoying. I just want to get this finally resolved.

Cant believe what just happened to me, got through to an american call centre and they didnt have a clue what was going on, but after 50 minutes I have ended up with a £150 promo code and it works lol. There a bunch of idiots but hey I not complaining now.

PS. This is no joke

Also sitting here waiting to get through, Almost an hour in. Doing other things at the moment so its just in the background.

Getting a bit fed up with the same repeating advertisment messages tho, for windows 10 and being told its the season of tablets :confused:

That is a long time waiting. I remember using option 1 and getting someone within 5 mins. Perhaps a lot more trying today, this did get 300 odd hot. Good luck.

Ouch!!! Think I will leave it then...best of luck, let us know how you got on.

Anyone got anywhere with this tonight?

Just got through to an Indian lady. My original
Call this morning has still been escalated and they're awaiting a response. She was very sympathetic and agreed it would technically be fraud what they're doing to everyone, especially those of us who have multiple bundles in an order

Just had a callback in relation to speaking to the US call centre last night he said they still looking at my case, not sure he really gets the issue but at least he rang back

If it helps I called around 10:30

Wait until 11pm at least - we phoned around yesterday 11pm and got through to American call centre, all sorted. I got confirmation of all my dispatches now, that's two sets that I ordered.

I'd love to know who everyone else is speaking to as I'm getting the same old annoying script readers who keep saying they'll escalate it yet people on here are getting their orders resolved.

Is there anyone else on here that has more than 2 bundles that have had all voucher codes?

Just got an email from them saying I should have got a voucher for controller and a £30 voucher towards game. I replied stating I only got a £20 voucher and asked would I get a £30 voucher. Awaiting their response.

They can't change the rules! It's a straight case of fraud if that's the case. Time for everyone to email trading standards.

I only placed 1 order,but for 2 halo fan bundle's

on the phone just now . being told microsoft changed the rules today stating only one per person

You're making me want to call up for you and get it resolved. Some of these staff have bad attitude and will just keep repeating the same crap, really grinds my gears. Ring the 0800 026 0329 - option 1 for purchasing. This is who I spoke to last night, it could be different people in different departments. Got through to an American guy who resolved it very quickly. I explained I think I've come through to the wrong department, (knowing I had come through to the purchasing line) and said maybe you can help me? Gave him my reference from precious calls with the idiots in EU contact centres.

Now I'm getting jealous, still waiting for my call back, fingers crossed.

My Guardians controller has been dispatched, however Halo MCC put through by the American sales team is currently on back order. I would say to everyone to contact them later on today, they were far more understanding of the situation than the Europe based team and apologised profusely for the error made.

Just had another email saying it was a pleasure speaking with you today,as per our conversation I am sending out 2 controllers and 2 MCC.
Total price £0.00

I'm still getting the runaround , even got through to Ireland still nothing , think it's time to give up the chase

Just had the email to confirm it

Just had my call back,and 2 controllers and 2 MCC are being sent out as per the original order free of charge.

did you mention the £20 voucher we had already been sent? did he send you £50 voucher code and expire the £20 code or did you get both?

I called at night, after 9pm when AlwaysTheBest stated on here to call as the same thing happened to him.

I wonder, since MCC is on back order (out of stock), can it be swapped for another game?

Someone at Microsoft is getting sacked!!
I am actually quite happy with halo 5, a controller and £20 credit for £45. Although if others are getting a larger voucher I might as well try my luck

I asked for a code to cover the cost of The MCC while on the phone, and they sent me a code for the Value of £50 by email last night to cover the cost of the missing game. As the email stated we could use the vouchers for other games I used it for Tomb Raider. I did offer for them to put through the MCC for me, that way I wouldn't even need a code but they insisted on sending a code out.

Again speak to people in the evening, there's no point web chatting or calling in the day.

ive had a email to say controller send but the additional purchase has not been dispatched. so who knows whats going on.

ive had a email to say controller send but the additional purchase has not been dispatched. so who knows whats going on.

Shipping email for guardians controller received still waiting on the master chief controller one, spent my 2 £20 on £40 of Microsoft credit which is more use as I buy games digitally and game share, overall very happy thx op

How did you get rise of the tomb raider aswell!?

Live chat have pi*sed me right off

Thank you for choosing Microsoft Store. An Answer Tech (Microsoft sales specialist) will be with you shortly.
info: at 13:48:18
Privacy Statement
You are now chatting with 'Joanne'.
Joanne: at 13:48:20
Microsoft Work & Play is here. For only £ 119.00, you get Office 365 Home, Assure Support Plan, Skype Unlimited and much more! You can find details on the product page or by chatting to a sales expert.

Thank you for contacting Microsoft Store Chat! My name is Joanne. How can I help you today?
You: at 13:49:12
Hi, I recent ordered the Halo Fan Bundle, but have only been shipped the Halo 5 Game
Joanne: at 13:49:40
I understand and I will do my best to assist you regarding this matter.
Joanne: at 13:50:12
I do apologise for the inconvenience and we are aware of this situation
Joanne: at 13:50:58
Therefore we are currently sending email to all customers that ordered this product with a promo code to purchase a controller for free and a 2nd promo code of 20 GBP to purchase a game of your choice
You: at 13:51:47
The halo MCC collection has been increased in price to £45 though, and a £20 voucher would not covert his
Joanne: at 13:51:51
The code is valid until 11 / 16 and you can use it on any products you want so you can actually wait until Christmas to see if we have any offers on any games and use it then
Joanne: at 13:53:18
This is the compensation that all customers who were in the same situation received
Joanne: at 13:54:52
Also if you are not satisfied with this resolution we can also process a refund for your order
You: at 13:55:15
Okay but that isnt really compensation as you're not covering my original order, as I want the master chief collection and that now costs £44.99
Joanne: at 13:56:09
I do understand but the prices was wrong from the beginning since the actual price of the bundle was 93 GBP
Joanne: at 13:56:15
That was the real price of the bundle
Joanne: at 13:56:29
And since we had a faulty price this is why not all products were included in your order
Joanne: at 13:56:39
So as a compensation we provided you with 2 codes
Joanne: at 13:56:56
And as I said you can wait for the Christmas offer and use it then
Joanne: at 13:57:13
You don't need to use it now
You: at 13:57:45
But I confirmed over the phone with the agent in my original call the price and what the bundle came with, a call that was recorded. Of course you were well within your rights to cancel but before sending me out half the order, there is no guarantee there will be a offer on a game I want over Christmas, surely it would be easier to give a voucher code for the MCC which is the game I actually want?
Joanne: at 13:58:49
This is the compensation that we offered and as I said if you are not happy with the resolution I can process a refund for your order
You: at 13:59:28
Right okay. Thank you for your time.

Call in the evening, don't waste your time in the day.

So, I've just received shipping confirmation for the rest of my order. So all in all, I should receive Halo 5, Rise of the Tomb Raider, the Master Chief controller and a £20 voucher. For an initial outlay of £44.99.

Yeah there was a bit of faffing around but what an amazing deal this turned out to be. Microsoft could have handled it much better, but I'm happy with everything after speaking to the Americans last night, so Microsoft done good in the end (Even if it takes a while to get there).

Much respect to the OP!!

So received a voucher for the controller + £20 , my halo came today and ive yet to contact them, they've just been proactive about this with me. See email below. Seeing as MCC IS in stock, and thats the game I actually want as I already have Halo 5 im still unhappy and going to give them a call shortly.

Dear Bryn,

Thank you for ordering the special promotional Halo 5 Fan Bundle, including: Halo 5 Guardians + Halo 5: Guardians Limited Edition Controller + Halo the Master Chief Collection.

We sold out of this deal much faster than we anticipated and as a result we will be unable to fulfill your order. You're going to receive your Halo 5 game any day now, but the Limited Edition Controller and Master Chief Collection won’t be in the box.

Due to high demand we have run out of stock of Master Chief Collection. We'd like to make it up to you by giving you a promotion code to receive the missing controller at no additional cost. We'd also like to offer you a store voucher for the value of the missing Master Chief Collection game to be used against any alternative game of your choice.

Here's all you have to do:

Come back to our site and add either the Limited Edition Halo 5: Guardians or Halo Master Chief wireless controller to your cart.
Use Promo Code* **********at checkout. That way you'll get the controller at no extra cost.
Select any Xbox game of your choice and add it to your cart. Use Promo Code** *******at checkout and receive £20 off your Microsoft online store purchase
Alternatively, you can cancel your order and receive a full refund.

If you have any questions, just call 0800 026 0329 (free from UK landlines, calls to this number from mobile phones may be charged). Our lines are open 24/7 and we'll be happy to help you.

We apologise for the inconvenience this has caused and wish you a happy holiday season!

The Microsoft online store team

Yeah don't bother trying to call at the moment, The EU call centers are terrible.

Not willing to budge at all, Reading the same generic script over and over, The person I spoke to did not want to put me through to a manager, After insisting on it conveniently there was nobody around.

Going to try calling again this evening.

whoever is in charge must have their head close to a chopping block after this?! They were warned that the MCC game price had gone up but still went ahead anyway. Surely they are aware of this thread and subsequently that they can't pull one over on anyone. If someone got a £50 voucher to buy nay game as the MCC has gone up in price then obviously someone else will not settle for less.

I'm actually very happy with what I got. Deal of the year for sure. They have handled it very badly but I'm not mad at all. Some companies would have just shut you down immediately. Of course, once they sent Halo 5 they had set themselves up for a fall.

Just got off the live chat with an Agent. From their understanding they don't know anything about covering the value of the missing game.
He thought all we got was the £20 to cover the missing game.
He has since escalated the case and asked if i forward him the email i received from Microsoft.

With a company the size and reputation of Microsoft, you would honestly expect them to have fairly good customer service/aftercare. This has to be one of the poorest customer service experiences I have had. It really makes you appreciate the companies that have good service.

I've ordered a controller and now holding out for a resolution to the game.

Controller is £59.99! Plus halo 5 was £35.99 on their website when we ordered the bundle.

Just had a hilarious chat with online help - here's an excerpt that some of you might like to bring up with them at some point:

Helen: so, due to the fact that there was an error on the website and the bundle was not specified at it´s full price which was 95.98 pounds, you have received the Halo game, and then the voucher to get the controller for free, and another 20 pounds voucher as a compensation as there was no option to cover all of the items in the bundle for free, and thus cover the full correct total of the bundle for 95.98 pounds
Helen: so with the controller for free which is 49.99 and the 20 pounds off for the second game we are offering you the 69.99 pounds off for the inconvenience and then to cover the full price of thr bundle 95.98 you pay the difference with the Halo game which is on the website 44.99 pounds
Helen: this is the compensation applied for the inconvenience so from my end there is nothing that can be done, except for assisting you with placing the order
Helen: We have not heard from you for some time. Please keep in mind, this chat window will be closed automatically due to inactivity. Do you still wish to continue chatting?
You: Hang on Helen, by your maths there, the total should have been £114.98, not £95.98? So technically, if you are saying that the value of the controller and voucher should be taken off the £95.98 that only leaves £25.99
You: So by your logic I have paid £19 too much for Halo 5
Helen: well, we are overwhelmed with the maths, at least I am
Helen: so, you were charged for the bundle 44.99 and only received the game right?
You: Yes that is right
Helen: and that is the full total price of the game on the store
You: yes
Helen: the full bundle was actually 95.98, you got a free of charge voucher for the controller which is 49.99 pounds plus a 20 pounds voucher to buy the second game
Helen: let me quickly open the calculator

Everyone, don't bother with the call centre during the day it will get you no where. Call at night and speak to the Americans, they're much more helpful, you're just wasting your time during the day.

Bought 2 of each - paid for next day delivery. They only want to give me one set of codes. They want me to return 3 halo 5 and refuse to refund me for my next day delivery.

All, I would second that you order the controller and sit tight until evening when you get the American call centre, so much easier to get it resolved. Even if unlucky with one, you just call and try another call handler. They seem to have a much more helping attitude.

if it is not against the forum rules I would be willing to swap my MCC that is on it's way to me for the £20 voucher

Not had a call back, phoned again to see what was going on. Told that the resolution set down was, we get £20 towards MCC, that will not change ever. Guy refused several times to put me through to his supervisor or manager

Been on live chat for an hour, still going.
Is there a time limit of how long you can be on for????

Yes Daniel. He ordered 2

Saintdp. I caught him yesterday. His name begin with D?

I've had 1 code per order, not per person. They really have no clue what they're doing. Still can't believe the email last night that confirms it was a promotion and to say MCC is out of stock is crazy. They've not got a leg to stand on. The guys with multiples in an order need to stand firm. If they don't see sense today it's probably best to let trading standards know of the fraud that has been committed by them.

just been on call with ms they wont do anything about game price
i told them if they sent resilution out on mon i could have got the game then no problem but they tell me its not thire problem and thats all they are going to do
ive tryed escilating it but he said they will just ignor it

I am on chat with someone at the minute and they have order 2 of the deal lol

just been on phone to some american guy telling me that even though i ordered 2 i am only entitled to one code for a controller and a £20 voucher after 20 min of getting no where i gave up. will have to ring back later.
he also told me that the people who ordered 50 of these will also only receive one code i dont understand how hes saying this when people on here have had multiple codes

i honestly dont understand how a company as big as microsoft havent got something in place to look after everyone. how can people be offered so many variants of what they paid for

I quoted this part of email.

We'd also like to offer you a store voucher for the value of the missing master chief collection game.

I have been asked to forward the email to them. And am now waiting on a call back

Just spoke to a nice American lady. She is escalating the issue about me not receiving more than 1 code in each email despite having 2 in 2 orders. She said i'd receive those later. Regarding the £20 she started quoting the pricing policy, to which i responded that it doesn't come in after payment has been taken as that would be fraud, She said she'd need to escalate that too. Stand your ground, legally they have to give us the whole bundle now.

Said that the games would be sent out in 10 days

This is the text of the email for anyone that hasn't seen it:
"Thank you for ordering the special promotional Halo 5 Fan Bundle, including: Halo 5 Guardians + Halo 5: Guardians Limited Edition Controller + Halo the Master Chief Collection.

We sold out of this deal much faster than we anticipated and as a result we will be unable to fulfill your order. You're going to receive your Halo 5 game any day now, but the Limited Edition Controller and Master Chief Collection won’t be in the box.

Due to high demand we have run out of stock of Master Chief Collection. We'd like to make it up to you by giving you a promotion code to receive the missing controller at no additional cost. We'd also like to offer you a store voucher for the value of the missing Master Chief Collection game to be used against any alternative game of your choice. "

Try and stand your ground guys, honestly think it's difficult to resolve this when speaking to the European advisors during the day, stay persistent or try and call back tonight. Make sure you quote the part of the email too in reference to "store voucher for the value of the missing game" which is clearly £44.99

This is the text of the email for anyone that hasn't seen it:
"Thank you for ordering the special promotional Halo 5 Fan Bundle, including: Halo 5 Guardians + Halo 5: Guardians Limited Edition Controller + Halo the Master Chief Collection.

We sold out of this deal much faster than we anticipated and as a result we will be unable to fulfill your order. You're going to receive your Halo 5 game any day now, but the Limited Edition Controller and Master Chief Collection won’t be in the box.

Due to high demand we have run out of stock of Master Chief Collection. We'd like to make it up to you by giving you a promotion code to receive the missing controller at no additional cost. We'd also like to offer you a store voucher for the value of the missing Master Chief Collection game to be used against any alternative game of your choice. "

Never even heard from watchdog either

No joy my end either... Despite being told yesterday that I would get a voucher to redeem for the controller and the game, I am being told that the £20 is compensation and this is what microsoft deem suitable

I advise people to call in the evening/late night so you're not getting through to people like Otila who just repeat the same script to you over and over, refuse to help or put managers on the phone.

They can't change prices after they've taken payment. That's obtaining money by deception - fraud. Their email confirms in writing it was a promotion, not an error. Trading standards will have a field day with it.

Some little boot called otilia keeps answering my call. Even trying different phone options. I reckon she's having a right laugh, trying to wind me up lol.
Hopefully once UK staff are in at 9, we might get somewhere

None seems keen on giving me MCC, they are all saying they reserve the right to change prices as and when they see fit. I should have known it was an error. And I should like it or lump it.
Apparently there is no supervisors available either.

Any ideas?

It does actually, cheers :smiley:

Knew I should've tried this last night! None of the people I've spoken to this morning are budging on the voucher :disappointed:

was just honest about the situation. didnt kick up a fuss. read out email explained what i needed. sent me a new code via email. said use this code instead of the £20. £20 still works but not used

I bought 2 so got 2 codes. Do you think the codes will stack (combine)? So I could use them to get a £40 game?

wow got a new code. £50 off gonna buy £50 credit and get rainbow six

I suppose it will take them too long to track the voucher codes that should be cancelled so you're probably safe in saving it for the sales. That said, if I was in your position I'd use it on something just in case it did get cancelled.

No i didn't use it yet although i tested it on a game and it applied successfully. Hopefully can still use it during the sales as it's cheaper to buy the games elsewhere just now. I read someone saying it can be redeemed on gift cards

Maybe it's pot luck on whether you get the £50 voucher or MCC. Although it could depend on what you say, the advisors handing out £50 vouchers might think the game is still out of stock.

good stuff. funny how its out of stock for us all yet they can send you the same item that they apparently have no stock for. have you used your £20 voucher too?

I see some of you are getting copies of MCC sent to you. Congrats on that. Are they confirming this with a confirmation email that it will be sent?

update: was hoping for £49.99 code so i could use it against one of the other games like Fallout4 or Tomb Raider but can't grumble as the agent just took my details and processed order for MCC. Said he had no idea why so many people in the UK purchased the bundle as he was receiving loads of calls just now

Thought I would chance my arm even though I already used £20 voucher. Took 2 calls. First agent hadn't a clue and put me through to Xbox Live Support. Second one, sounded American, on the ball straight away and processed order for Halo MCC for free. Didn't mention £20 code. Result. Really does depend on who you get through to. I would keep trying until you get what you initially ordered.

Thought I would chance my arm even though I already used £20 voucher. Took 2 calls. First agent hadn't a clue and put me through to Xbox Live Support. Second one, sounded American, on the ball straight away and processed order for Halo MCC for free. Didn't mention £20 code. Result. Really does depend on who you get through to. I would keep trying until you get what you initially ordered.

Been on the phone got new code for any game ,what is the best game to buy ?

on hold with them now,,,

Hmmm got email with two codes - one for controller and one for 20 quid which supposed to cover value of game which is apparently sold out. Controller ordered but will hold using 20 quid voucher for now and try to sort it out later.

Managed to get a copy of MMC sent out via phone, thanks!!

Will keep hold of the £20 code for the post-Xmas sales :smiley:

What's it mean by Blu-ray edition?

if they give u a new code check your old code they still work. im not using mine feels like im ttp

Done the same here, good work team. Lets see if they send them out this time.

Nothing mentioned, no code asked, just said I've managed to sort this for you. I'm happy, got what I ordered, thanks for the tip to call and big thanks to OP too.

No luck for me one set of codes , the guy in the USA call centre left me on hold for ages then says it has to be call back 24-48 hours

Oh and thanks so much AlwaysTheBest!

He was about to put it through for one....but when mentioned it was the same with both orders I was put back on hold....have to wait and see...as I type, RESULT! Both copies put through, well, still have to wait for despatch!

Did they put them through for you for free? Or are they telling you the games will be sent out? Strange. Did you speak to an American advisor?

Just been told that I'll receive the games after 10 days.....

Speaking to someone who is more helpful, but just been put on hold.....please don't cut off now or divert!

Now finally speaking to someone, will update.

Same here, not easy to get through to someone who understands the issue :disappointed:

I'm now on hold USA call centre ( sounds like he's from the Bronx

Got put on hold and then the system diverted me automatically elsewhere whilst waiting....have to start again!

More luck than me , 4 different call centres and all

I went through to option 1 I think it was purchasing or something? But when I went through I said: "I'm not sure if I'm through to the right department but here is my reference number and this is the email I've received... It states "value for the missing game" and I've only received £20 - game is now £44.99" pretty much.

Same here, they seem convinced it was not the blu-ray edition of Halo MCC.

I'm on the line now, but it's not happening, seems a struggle for the call handler to understand what's happened :smiley: - you were lucky!

I got off the phone to them about 20 minutes ago and got a 'Please call back 9-5'

So you had the game for free and the voucher, so in the end you got Halo Guardians + Halo MC + the controller + £20 voucher? What did you ask him cause if thats the case I'll call them now :smiley:

What number did you call?

Precisely... In fact he did it so fast and efficiently, it seemed like it was something he has done before. Not sure why the advisors I call in the day are completely incapable of this. He just put the order through for free on his system, asked for CVV 3 digits on card, I got a confirmation for Master Chief Collection (blu ray) - discount: £44.99 - total: £0.00

Warning: Don't spend your £20 voucher too soon - call them first and read my post above.

They are open 24/7 - it even states this in the email the codes came in with the 0800 number.

I'm on the phone with them now. I've noticed during the day it's European advisors who are very difficult to communicate with or even get your point across. I'm speaking to an American gentleman sitting in central New York. Call lasted 10 minutes. Spoke to his manager swiftly and they've literally put the game through as £0 and put the order through for me. I've just received confirmation and its gone through as £0. Told my to enjoy the £20 voucher on whatever I wanted :smiley: very happy.

I used my vouchers and got the guardians controller and Rare Replay which I was wanting anyways. So all in all Halo V, Guardians controller and Rare Replay for 45. It may not be what I ordered but iny head I'm happy. I'd rather rare Replay than MCC anyways.

I'm about to phone Microsoft regarding the code. As far as I know they are open 24/7. Will update shortly.

Both together

My 2 sets were in the same order but i received 2 emails with 2 lots of codes

As others, I've ordered the controllers but not used the voucher, thought I'd order the controllers before they decide to make those not work. Will definitely argue for the MCC, or its equivalent in voucher....and worse case scenario, use the vouchers in the sale as others have mentioned.

I only got one set of codes instead of 2 , says in the email one per customer

They say;

'We'd also like to offer you a store voucher for the value of the missing Master Chief Collection game to be used against any alternative game of your choice'

Well thats £44.99 not £20.....

Actually it looks as though my card is saved on there which is why it didn't prompt me for any details!!
Says on my order confirmation payment visa ****

Don't settle for the £20 voucher, in the email with the codes it states "We'd also like to offer you a store voucher for the value of the missing Master Chief Collection game". The current price is £44.99 - and its in STOCK... They have no leg to stand on.

Just got codes, when I spoke to MS earlier today got told the same, ordered several bundles across three orders but only received three codes, one for each order ( not bundle ). Master chief is clearly in stock so they should be supplying that not a £20 voucher as that doesn't buy what you've ordered ( price has increased to £44.99 ). If they had cancelled the order fine but they honoured it and as such accepted the contract to supply. Do not back down on this, I will be going after what I ordered.

Think I will save my voucher. Ordered the controller but the games prices are steep. Does anyone know if you actually get a hard copy of the game or a digital download

Odd, mine is zero, yet asks for the details.

I wasn't asked for any card details as my balance was zero??

After entering the promo code, it still prompts for credit card details, did you have to place your details on this page to order?

Just to let you all know the £20 off works on Xbox Live Gift Cards!

Do we have to use both codes together?
The vouchers expire Nov 2016, if they can be used separately I'll order the controller now & save the £20 voucher for the sales :smiley:

the £20 vouchers are valid for 12 months. Since i already own MCC i will simply wait for a good deal on a game i want in the next year.

Got two sets of codes for my orders but they were the free controller plus two £20 codes, not the "free game" as promised.

I had 2 orders of 2 but only got 2 emails with 1 set of codes in each. I've emailed for the others and asked for a code to enable me to get the master chief collections that are in stock on their site.

Your right, they have changed it, I only wish it added to basket at £20 when I seen it

Forza 6 appears on site at £20, but adds to cart at £49.99.

Going to call again tomorrow and try get that for my voucher

Anyone tried for xbox live gift card yet?

Got 2 emails one for each set I ordered, was hoping to apply the 2 £20 codes to get tomb raider for £9.99 but only one works at a time

Got my codes as well happy days !

The email says it was a promotion, not a misprice/error. They then say the master chief is now out of stock so here's £20 off, but it's clearly in stock. They need to send out a voucher for £44.99 now, the email gives them zero legs to stand on.
I also ordered more than 1 yet only been sent 1 set of codes. How do they think they can get away with it! It's so poor.

I can only see the Blu Ray Edition for Halo MCC, anyone have a link to normal one?

Pretty sure it's always been in stock

Got the code! However Halo MCC is in stock so that should be offered as per original purchase...

Just got my codes!

Had my codes but only received for 2 bundles. Calling back for my other 2 lol.... at least its a start

Email here as well. Hope it turns up or maybe it will be an empty box

Me too. The code for the controller but only a £20 voucher in place of master chief collection....Gave some garbage excuse about selling out of the Master Chief collection though :disappointed:

Just had the email it's a controller and a game for 20 or a refund

Code emailed through. Free controller and £20 voucher

Just had my code emailed through

I was told a manager will call in half an hour .... Hours later I'm still waiting. I guess days means never

online chat told me it will be sent "within the next day's". That annoyed me as it firstly it wasn't specific and secondly because days should not contain an apostrophe.

I fell for it as well but there are no vouchers

has anybody received the voucher in their inbox? Can you copy paste the exact wording of their email title as I cant find it amongst the never ending spam in my inbox.

I kind of think they've been pretty good about it, though they should have sent a contact email to buyers explaining the situation rather than waiting to be contacted.
£44.99 for a LE controller, Halo 5, and a £20 voucher, is still a scorching deal.I don't think we are quite as entitled to stuff as people think when there was clearly an error made somewhere. A lot of other places would have just cancelled the whole order.

None of them seem to know whats going on on chat, as per my chat extracts that I posted at lunchtime.

Hopefully I receive an email/voucher from them before the 30 days free returns period runs out!!

I ordered 2 bundles one for each controller and was told yesterday that I would receive a code for 2 controllers and 2 codes for £20

I don't mean to upset more of you on here but this is what I've had from Microsoft on a call today.

The operator basically said to me that I'll receive the codes for a controller and £20 voucher.

Now here is the funny part........

I said to her, as I have 4 orders for this bundle can icombine the vouchers in the store which will total £80 and she basically said that the controller and voucher offer is PER CUSTOMER and not PER ORDER.

Can you believe this?

She then confirmed to me in cold blood that if I have multiple orders i will only be receiving that offer of a controller and voucher x1 and not x4 so i will basically be getting halo 5 x4 which I've already received, one controller and £20 rather than Halo 5 x4, controller x4 and £20 voucher x4 (which still isn't the deal I paid for anyways)

ANYONE THAT ORDERED MORE THAN ONE BUNDLE, I SUGGEST YOU GET ON THE PHONE TO MICROSOFT!

Just been on chasing mine again, was told yesterday I should have today. Now being told by Friday!!!

Stand your ground if you ordered 100 units they should honour 100. I ordered more than one and will be expecting what I ordered. People do not back down.

No voucher here yet.

When I spoke with them on the phone I asked how many can I order and was told as many as I'd like so of course I'd take advantage of this like others have.

However, yeah they definitely are being crappy and I definitely won't be returning the 3 lol, I'm receiving what I paid for... Was their mistake, their problem not mine.

I said to them they shouldn't have fulfilled the order in that case

I think MS really should not be let of the hook. It would have been different if they had outright cancelled the orders saying it was a misprice, but they didn't. They decided to pull a fast one by sending out the game only, for this, I think we should stand our ground and ensure they oblige to the formed contract, now that the goods/part of the goods have been despatched. We should really get what we paid for, it is simply wrong what they are now doing. I am willing to wait until end of week and if no email received, then to escalate this further in writing. Ringing MS and speaking to the call handlers doesn't seem to be getting us anywhere.

This is starting to be a lot more hassle than originally planned.
Has anyone even had their voucher off microsoft yet? From my understanding they were rolling out the vouchers today and yesterday but no one seems to of had it.

Yes that's what they are saying but the time line is changing and no one actually seems to have received them

There's no vouchers me thinks

You: at 13:25:52
Ok. So in conclusion at this moment no one knows when the emails will be sent, and what vouchers will be in the emails.....but that when they are sent they will contain a voucher code that will ensure that we do not lose out financially i.e. we get the offer that we paid for?
Georgeta: at 13:26:15
yes..exactly right

Just got off chat again, told them what had been said on here - the person had no idea and could only say that
'I do not have exactly this information..only that you will receive the notification on your email address.Exactly which will be the voucher..I can not tell'
USELESS

I was on chat yesterday and today to three different people.
Was told yesterday that there would be vouchers, via email, but no specifics other than it would cover the difference.

The person on chat today had no details, and no idea when the emails would be sent except should be within 7 days.

If the above is true, and we get a voucher for the control pad and a £20 voucher on top then i'm resonably happy if the voucher can be used on the xbox store and not just at microsoft website.

By the sound of it everyone's been told they will get a voucher for a pad and a voucher for different things. I'm interested to see what everyone gets

Just off live chat they said half the emails went out yesterday and the rest today and tomorrow. You would think at least one person on here would have received the email if it's true. Told me two codes one for a controller and one for £20 spend

Has anyone else noticed that there original order confirmation is just a blank email now with no details of the order?????

After being told yesterday I would get a voucher for the game and the pad, they called this morning and said I will get a voucher for the pad and a £20 voucher, I pointed out that this won't cover the cost of the game so he said I could have a refund, which I didn't accept.

He said as it was a system error so the price shouldn't have been that low in the first place, to which I replied that it doesn't matter, we've entered in to an agreement, a sales contract which has now been concluded and at several times the price and contents of the agreement were confirmed.

I didn't accept the £20 voucher and voucher for the pad offer or the refund, and I asked to speak to the escalations team, which he has forwarded my details on to.

This is getting absurd now, originally he called to say I will be getting the vouchers through by email by today or tomorrow for the game and the pad, and now they've changed their story within the time it took to make the call. Feels like we're going round in circles.

I don't think they have any idea what's going on, but stand your ground, get what you paid for.

Will see what happens when the escalation team call me, what a joke.

I was offered a voucher but had to also pay an additional £40. Didn't accept it and asked for complaint to be escalated. We will see what happens

They will be banking on people asking for a refund, be surprised if any vouchers are issued. There is no need for them just send the items out if that is there intention

Still nothing from Microsoft. I received my game Monday morning. Had a very rude lady on chat that finally said she would escalate matter. And 5 - 7 business days for a response. In light of the new information, I spoke to chat again yesterday morning, was told my matter was already escalated and I would have to wait a response. Be interested to know when people here regarding the voucher.

I am just off the phone after just receiving Halo 5. Agent told me I would receive promo code to order master chief controller and a £30 voucher to cover game. Seems different people are being told different things.

No trouble they just delivered to an access point I have to go there to collect

So did you have trouble with UPS then mate? Today is the second day my order has been 'in the van out for delivery'... still no sign :/

Edit: And now its mysteriously changed delivery date to tomorrow. I'll believe that when I have the bloody game in my hands! :smirk:

same as what I was just told in above chat, that's why I asked to confirm I would get everything I ordered

Where is everyone getting told that it's a £20 voucher?

I've been told (by a ms rep) it's a voucher for the controller and missing game, they never once mentioned £20.

Guess i will have to wait for boxing day sales to spend that £20 voucher on the website

Just got off the phone to them, told me the same as everyone else.
Tried to pick a fight about receiving the game as it is now £45 for the Halo Master Chief Collection and the voucher won't cover that.
They won't budge!

This is part of the chat I have just had:

You: at 19:09:25
Ok, can you confirm what was sent please because I have heard from others who ordered this that they only received Halo 5 game

Cosmina: at 19:10:06
If somehow the order is not complete you should have an e-mail in your inbox with a voucher code for the rest of the order for free


You: at 19:10:54
I have had no email, I didn't even receive an email saying the order had been delivered, if I had not checked on site I would not have known
(my comment, it has been delivered to a UPS Access point and not been picked up yet, I was just assuming that only Halo 5 is there)

You: at 19:14:08
So if I only receive Halo 5, there will be a voucher sent so I can get the Guardian Controller and the Halo Master Chief collection for free?

Cosmina: at 19:14:24
Yes. You will receive a voucher for the rest of the order


You: at 19:15:08
ok that's great as long as I get everything I ordered , thanks

Cosmina: at 19:16:15
My pleasure

well, just took delivery of my two orders.
No surprise, just two copies of Halo5.

Joining in the circus now....

Tomorrow morning for me.

Was told in my live chat email would come today, anyone getting told anything else

Just tried to barter with Live chat to get £45 credit instead of £20 to cover the 2nd game.
Not a chance they quoted point 12 in there terms which kind of covers all bases. Still not happy that they have raised the prices of the games from yesterday!!!!

Skype is having a laugh... #SeemsLegit #DemCookiez

Surely the easiest way is just to send us what we ordered? This seems like they're making it overly complicated.

Haha, Almost!!! However, I played it smart and paid with an account with the exact amount in there :wink: - Being a scrooge. Every little helps lol

Holy sh*t mate I bet your ar$e fell out when someone mentioned they were going to charge us all full price for the bundle! :smile:

I guess I will stop ranting now haha, teamwork does go a long way!

Will just sit and wait for this email now.

I have 4 orders, I wonder if they will send me all the codes at once or screw up thinking I should only have 1 LOL

Looks like they'll have to send a code for the Master Chief Collection specifically then. No way will they give us a £45 credit!

Spoke to them this morning to make them aware the price of the game has gone up, and he basically said they will try and find a way so i can purchase the game without having to pay. Whether this is in a form of £45-50 voucher or they decrease the price, he wasn't sure how they were going to do it and said they are working it out. I suppose I will have to wait till I get the e-mail and then follow up.... again...

Think I better call watchdog ..... Call off we Dom

My guess would be as the fan bundle doesn't show up on their system (At the £44.99 price) as correct, maybe it just shows up as Halo 5 so they can't just blindly send out other items without having a paper trail so to speak. They need at least some kind of transaction to take place before they send them out so they know where certain stock has gone.

It makes sense, I fully expect we will get a voucher for the game or the current price equivalent. They won't try and cheap out with a voucher that doesn't even cover the cost of the game.

Glad this is sorted though, it's what they should have done from the start. I agree with the person who said this was probably some manager who made the decision to just send out halo as a bit of a FU to people trying to get a deal.

Teamwork makes the dream work people

Mine was delivered late last night, just a copy of the game. Called them this morning and was told the same as everyone else, I'd receive a promotional code to let me complete the purchase for the other two items free of charge. Didn't mention £20 specifically, just that I'll get a code to buy the other two things. Just gotta wait for them to be emailed now.

Not being funny but if I receive a £20 voucher and MCC is £45 I'll be requesting a code for MCC instead.

Whats the point in getting the voucher for a game of your choice when there's now a crap selection... Therefore I'll be asking for what was in the bundle lol

Has anyone received the codes yet?

could you buy 2 x £10 micro soft vouchers, ready for there xmas sale. if so halo 5 controller and £20 credit for 45 aint bad.

Maybe a voucher for the game the should have sent in the first place would convince me. I'm off to find Bigfoot now.

Only rubbish games in there now for less than £20 thought it looked too easy. I reckon there won't be that many controllers either. Dirty trick.

I guess its the principal, it should all be provided for the money we paid. I guess its a little different if you already have the other game and want to spend the voucher on something else.

I know it is not the point, but you know Halo 5 and a Controller for £45 is very very good, dont get caught up worrying about how to spend the £20 voucher

all these games have went up in price meaning the £20 voucher is going to be pretty usless unless we put in extra which I'm not prepared to do

Apparently it's out for delivery again today, though there's nobody at home today...

I think most of us waited until the delivery as it was missing the items but you are better contacting ups and asking were it is

Just a query, is everyone getting these emails regardless of whether they have contacted support or not? I've still not received my delivery (been out on the UPS van since 7am yesterday :neutral_face:) so haven't lodged my complaint yet...

Also, do we know if the code is for a physical purchase or a digital one? Or both? All the physical games seem to be crazy money on the store at the moment...

In my email it says I will receive a code to buy the missing controllers and games . Quite clearly says code for games

Has anyone noticed MCC has gone up from £18 to £45? I'll be ringing them as soon as they open to request my £45-50 voucher...

Ha just seen that yet another call will be made if still this price when I get the codes

What if you ordered more than 1

If you've ordered more than 1 then I'd suggest ringing them as you are entitled to £40 code imo

It's stated in my email confirmation that it can be used on any game of my choice so everyone shall be the same

so that £20, does it have to be used on halo MCC? or could I use it on something else/ sell it

Wow that has to be the most polite person I have ever spoken with. Basically it's the same as others have said! ie code for controller and £20 code so happy days. I've also got this agreement in an email confirmation that I requested. Both codes should be sent within 72hrs but if not I have a case number also that is logged against the account.

Hope this puts people's mind at rest it seems MS have realised they cannot shaft us.

Text chat unavailable

found it you have to use a pc/laptop ipad dont show option

i apreciate jaffajoy but honestly struggling can someone send me the link so im on at least teh rig page. thanks

Just spoken to another person Joanne who confirmed the controller and £20 promo code by the end of tomorrow. DO NOT LET THEM TELL YOU OTHERWISE!

@sprite360 there is a ox on the right of the screen that should say talk to an expert. There is then the choice of Text Chat/ Video chat and their phone numbers. Keep waiting and one will become available

how do i get to do online chat. i can find contact details but cant see live support

I just finished talking to them via Live Chat and was told by Petrescu that they are aware and that I will receive an email with a Promo Code in the next 72 hours. When I pressed him on whether that will include covering the Ltd edition controller and Halo MCC he said he does not know and then proceeded to start quoting the T&C at me. I then quoted part about email confirmation concluding the contract and he reverted back to me getting an email in 3 days. Not going to be happy until I have confirmation that I will get the same offer as others here.

Just about to do online chat but like everyone else I've also just received halo 5. Funny thing is my package States 0.5kg lol

You are now chatting with 'Ginger'.
Ginger: Microsoft Work & Play is here. For only £ 119.00, you get Office 365 Home, Assure Support Plan, Skype Unlimited and much more! You can find details on the product page or by chatting to a sales expert.

Thank you for contacting Microsoft Store Chat! My name is Ginger. How can I help you today?
You: hello, I am hoping you can help me with a problem with my order. order no. ############
Ginger: Hello
You: i ordered the halo fan bundle with halo gaurdians controller. Unfortunately i have only received halo 5, i know from browsing online, that i am not the only person with this problem.
Ginger: It is my pleasure to assist you with all the details
Ginger: we'll send out e-mail to customers with a promo code to purchase the controller for free and a £20 code for a game of their choice
Ginger: You will receive the email in the next 24-48 hours
You: ok, that sounds reasonable, i look forward to receiving these codes
You: will there be a chance of getting items delivered with next day delivery or will i have to wait days for the controller, i should already have?
Ginger: You will have all the details in the email
Ginger: Not sure about the delivery terms
You: ok thank you for your time
Ginger: Most welcome
Ginger: Thank you for chatting with us at Microsoft Store. We highly appreciate this!

Rang them and they confirmed I will receive an email for a code to take the controller to 0 AND £20 voucher / code to spend on the Master Chief Collection (which is apparently £18) but he said I can spend the 20 on whatever I like. Not too bad. I hope this email comes before everything increases in price...

Was it supposed to be the limited edition game? I received the bog standard one- Can someone please confirm

thanks

Just called them back and got told the same as everyone else .....happy days

I reckon I will go for Sunset Overdrive myself as I already own Halo MCC.

Quite a few games < £20

Ryse/ Sunset Overdrive/ Dead Rising 3/ Forza 5 - £16 each
Halo MCC - £18
Forza Horizon 2 -£20

Well as I am a TalkTalk customer, I will be waiting for my e-mail probably for days, then I will get 36 of them at once :smirk:

AWESOME!

Just got that email through.

This is how you keep customers.

Also just received the Halo 5 game, Spoke to live chat and was told the same, They also confirmed that the code will be for the controller I ordered, In this case the Guardians edition.

Looks like they were going to pull a fast one but changed their minds :smirk:

Can you use live chat on apple devices I can't find it anywhere

Sweet. Any other decent choices for under £20? It's blocked at my work.

YAy! GO TEAMWORK!!! We put the fear in them :sunglasses:

Nice, I already have a case open, but I think I will go into chat when I get home, and make sure they don't forget about me

I have received the same offer via Chat (voucher for THE controller & £20 for a game) - It will take up to 72 hours.

I have a copy of the chat transcript and a case number.

Well this all seems to have been resolved. Why they thought that sending out Halo 5 on it's own was a good idea I'll never know! Obviously common sense has prevailed and maybe the possibility of the bad PR made a difference. I will however wait until I receive my codes and have the controller and game downloaded, before I consider this a success! :-)

I don't think it will be solved that easy but hope it does

I have also taken delivery of just the game, went straight onto online chat & was told this.....
yes we are aware of the issue and tommorow you will get a email with a promo code to purchase the controller for free and a £20 code for a game of your choice.

Happy days then! well at least it looks to be almost resolved

It does read as 'the' controller rather than 'a', so I reckon so yes.

I have just been advised the following by live chat:

"You will not receive anything as there was an error with the system. But don't worry. From tomorrow we are sending everyone that ordered this an email with a code whereby you can order the controller and a 20 pound code to get a game of your choice."

"So I will receive a code to order the controller at no additional cost, as well as a £20 code to order the game?"

"yes, and so that actually works out at better than what it was on the store page. Since the whole deal was a bit of a mess in the system, we received word literally about half an hour ago that this is what will happen. now there were several hundred orders so you may not get the email tomorrow but in the next few days as they will be manually checked, so don't worry. Only if you don't get something by say, thursday, come back on chat and we'll see what happened."

I have saved the live chat, you know, just in case :smiley:

£18 :smiley:

I'm happy with that tbf, if it happens.

Martin Lewis is a good one on this sort of thing

I was told by a customer service adviser that they are all having a meeting this afternoon to discuss what to do about this situation.
I have to say that I'm not happy at all!

I did a text chat this morning before delivery (still not had my delivery) and asked what had been dispatched, I was told the full bundle - 2 games and the controller and that the weight was a mistake. I also sent the text chat to my email address - really like to see how they are going to get out of this.

Ah my mistake, no worries there then!

I wonder where we stand if they fob us off for over 14 days and then we are outside the returns window...

I have been told that I will not get a response for 5-7 working days

Also wasn't Halo 5 reduced on their website on Black Friday? So why are they sending us only the game for £44.99.

edit: sorry double post

That's good. I'm just saying this so that a load of people aren't contacting watchdog and saying 'the folks on hotukdeals say MS said this or that' but rather have their own personal story to tell than hearsay.

I already called them , they refused to put me through to supervisor . Said a call back will take up to Friday

Want out? Nah I want what I ordered and what was agreed to be delivered, they can't just decide at the time of dispatch to completely change the order. They emailed me an order confirmation, which according to their T&C means not only have they accepted the contract but that it is complete. As far as I'm aware they're breaking the law by doing this.

Did those who got offered a refund, was this from a call back from escalation team or from the call handler? - Thanks.

I am still awaiting a call from the escalation team.

Just complained to watchdog

I haven't even received my lonely copy of Halo 5 yet, but when I do and after I inevitably speak to them on the phone I will contact watch dogs if they're unhelpful.

It doesn't matter where the call centre was based, you bought from a company trading in the UK. (edit) Dublin to be precise.

Your order was with the GB microsoft store.

Does that not just cover the uk . My order was a foreign call centre

Basically, this is the standard major conglomerate stance. They will offer everyone £30 store credit to see who bites at it thus lowering their collateral.

Anyone that ordered DO NOT accept the voucher and instead post your story watchdog below

Drop a like to get this message to the top and suspect it will be on watchdogs radar!

https://ssl.bbc.co.uk/programmes/b006mg74/contact

still on sale in germany at 121 euro ao about 85 pound
http://www.microsoftstore.com/store/msde/de_DE/pdp/Halo-Fan-Bundle/productID.330475300

Can you post a link to the watchdog page, would be good for referring to, once I have the inevitable argument with microsoft

A cached view of the website from 26/11/2015 at around 7am GMT http://webcache.googleusercontent.com/search?q=cache:www.microsoftstore.com/store/msuk/en_GB/pdp/Halo-Fan-Bundle/productID.330475400

Not sure if there's any traction to be had from the Sale of Goods Act 1979 stating "goods must be as described"

Watchdog website follows this up with:

I know it's melodramatic but you seriously could get Watchdog in on this. This IS the sort of thing they love! :smirk: sensational Black Friday scandal.

Thinking about it, Watchdog on the BBC love stuff like this maybe get in contact with them?

My order history states (on website):

Halo Fan Bundle
Price: £44.99
Quantity: 1
Status: Complete
+ Guardians Controller

Nice one Drake, I'll be standing my ground also on this.

Has anyone got both games and the controller?

They've taken the halo fan bundle off their website now, does anyone have a screenshot of it?

I think if they truly do go ahead and try to worm their way out then we need to take this to the press. I made sure I took shots of my order, the price, invoice and the all important one of the bundle itself on their site.

They have to supply the goods, no other way about it, it was on the run up to black Friday so everybody is within their right to believe this was Black Friday deal. They can't just turn around after and say it's double the price so we're not doing it. Imagine if other companies did that on Black Friday? There would be outrage.

If they don't honour this then they will have a PR nightmare on their hands.

I mean, I spoke to someone on the phone, they acknowledged what was in the bundle and the price I was getting it for. They asked me specifically which controller I wanted. They sent me a confirmation email and shipped the item having taken £44.99 form my account. These actions constitute a contract which binds them as much as me. The confirmation email states 'Halo Fan Bundle' and that statement links to a page on the MS store which shows 2 games and a controller. If I receive part of my order then I will await the rest of it. It's pretty ironic saying a computer glitch caused all this when they are MS after all. You can't charge someone for one thing and send them another claiming it was too good to be true and you should have known it. If I order Gears Remastered from GAME for £15 and they sent me Gears 1 for 360 and said oh well it was too good a price so you should have known it was wrong, I doubt that would fly.

Obviously, I'd take a £50 store credit as compensation so I can order the bundle again

Yeah only got Halo 5 today through the post, offer confirmation stated Halo Fan Bundle and the person on the phone did ask me what controller I wanted.

I'll be standing my ground

Out of interest, the people who received only the game, did you get an email order confirmation before it arrived, listing all the items?

Also how did you order, over the phone or via the website?

Mine said 'Halo Fan Bundle' with a link to the webpage for all 3 items.
On my order history on microsoft website it says 'Halo Fan Bundle + Guardians controller'

it looks like MS have made their mind up, civil law be dammed.... just send it back for a full refund (you need to find out who is going to have to pay for postage) they clearly knew about this as people are just getting the £30 credit offer, no negotiations....

Unless you are willing to take this to court, it is done...huff and puff by all means but wont get you anywhere I reckon

Yep 4 copies of halo 5. FFS

Again that just covers us being refunded, which Microsoft are more than happy to do - we want our bundles! :smiley:

they are offering a full refund, so no point using chargeback

I had a very rude person on chat. Told me it was an obvious mistake and that clause 12 of terms and conditions stating that they can change the order. I would have to return the order for a refund. Or I could reorder and get a £30 discount

I asked to be raised to manager. Was told no point as would say the same!

Surely. Offer accept and dispatch rules of contract.now means this is a breach of contract

From citizens advice website 'If the item cost less than £100, you should contact your credit card company and say you want to use the ‘chargeback scheme’.

This is the bit that is worrying me:

Can we take this up with credit card company or PayPal ?

I was offered a £30 voucher or a full refund. I took option 3 and demanded the other items i've purchased. they can't get out of it as they have accepted the order and have already delivered part of the order, they should have just cancelled the orders instead and none of this would have happened. Now they should honour it.

Same here, just Halo 5.


Anyone got any chat transcripts from support that they can share?

Just called, they have raised a case, and will call me back when they have a solution.

Surely this isn't a mistake, someone somewhere has been resentful about us trying our luck at a bargain. Said **** it, just send halo 5.
Don't see how they can get out of it. We all have an invoice for the bundle with specified controller

Does it even matter what price it was advertised online for anymore? Now that we have order receipts and invoices that show what we paid for and for how much surely it becomes an issue of breaching a contract?

Game only , anyone got a screenshot of the £45 picture

they are saying its a problem with UPS, same BS

mine arrived as just the game too, on phone now to see what's going on

Said they have raised a case, and its a known issue now and are stating it was a price mistake. Escalation wanted me to return them for a discount on the actual price of the Halo Bundle. I said no way of course.

I have paid for this now, the order states what I ordered and they have taken payment.

I said Im fine to wait for a resolution but this isnt like a normal price glitch, by law this time they have to adhere to what was ordered. Lets wait and see.

Ok what number are you guys ringing? I haven't received a delivery yet but I'll get on the phone as soon as I do. God speed gentlemen.

They cannot get away with this. Its gone from accepted to despatched (and in most cases this is where the contract becomes binding) so we should be able to argue that we get this. The person who took my call saw it as being a mistake and raised a case, but depends who is going to review the case.

I just spoke to Microsoft on the phone and they said that they only sent a copy of Halo 5 because I only paid £44.99 and it should have been double the price. I had the choice of: Keep the game (no refund) or return the game for a full refund.
Fair enough it was a mistake but I still expected them to honour the deal or at least offer a small discount for the mistake they made and the time that I've wasted.

Yeah that's what I used during the call but the person who took my order on the phone put in a gmail email account rather than the account I gave them. Got the email now and it clearly states the order was fully shipped (when clearly is hasn't).

You should have an order confirmation and invoice in your 'Orders' section of your Microsoft account - provided you used that when you ordered on the phone...

I'm in same boat. The other problem I have is that the email address the attached to my order doesn't exist which means I have no confirmation or shipping email.

Mine has now been escalated - I suspect they will use this with all orders to cancel them.

Called them, they've raised a case for escalation team to look into it. What a joke!

FFS Microsoft... :neutral_face:

Received my package from Microsoft. It was just a copy of HALO 5 and not the bundle.

Here we go with an update, I just got delivery, indeed I only received the game, haven't even opened the small jiffy bag, but it definitely isn't the bundle!

EDIT - OK, opened it, a Halo 5 game with a despatch note, description is 'HALO 5 XBOX ONE ENGLISH EMEA PAL BLU-RAY'. Time to get on the phone.

Any update on this

Just a heads up on what I did to hopefully help some of you guys out.... I ordered the bundle online when it was advertised at £53.99 (kept a screenshot). My order was processed at the full price and I rang Microsoft to check what was going on. The person I spoke to said it was an error due to the package deal and that I would be charged the correct price which for me was £53.99. I later received a shipping confirmation listing all 3 items (weighing 1.0kg) and I checked my credit card to see I had been charged the full price.....

I then attempted to sort out a refund for the incorrect amount via the live chat (text) on the website. I spoke to 3 different people in the conversation including a very confused Spanish lady all of whom could not understand my exact problem (or much other English unfortunately....) Eventually they decided I should contact the 0800 number to sort it out.......

I spent over an hour on the phone and got cut off three times, the level of customer service was truly shocking. Eventually I got through to an American guy who insisted there was nothing they could do and that they had never offered it at this price on the website as his system had no record of it, he spoke to his supervisor who said there was nothing they could do.

By this point I was fuming, if they admitted it was a simple error they could have sorted it out quickly.

I asked to speak to his supervisor and was told she was in a meeting, I said no problem I can wait (already been on the phone for 45 minutes plus the 40 minutes in live chat so don't mind holding!)

Eventually the supervisor came on the phone and apologized for keeping me waiting, she listened patiently while I explained the problem and asked me what had happened so far. I explained the text conversation and several calls needed to speak to someone for which she apologised and asked if I could send the screenshot to her via email which I did. After a quick check she agreed that they were indeed offering the package at the reduced price (probably an error) and agreed to refund the extra amount (£41.99) onto my credit card which I received a refund number for.

In summary I wouldn't waste any time on the text chat or foreign telephone operators, call up and ask to speak to a team manager, they seem to be the only people with any authority to do anything other than look on the website and see what price it is currently showing at.....

Now to see what arrives tomorrow :smiley:

Just a heads up on what I did to hopefully help some of you guys out.... I ordered the bundle online when it was advertised at £53.99 (kept a screenshot). My order was processed at the full price and I rang Microsoft to check what was going on. The person I spoke to said it was an error due to the package deal and that I would be charged the correct price which for me was £53.99. I later received a shipping confirmation listing all 3 items (weighing 1.0kg) and I checked my credit card to see I had been charged the full price.....

I then attempted to sort out a refund for the incorrect amount via the live chat (text) on the website. I spoke to 3 different people in the conversation including a very confused Spanish lady all of whom could not understand my exact problem (or much other English unfortunately....) Eventually they decided I should contact the 0800 number to sort it out.......

I spent over an hour on the phone and got cut off three times, the level of customer service was truly shocking. Eventually I got through to an American guy who insisted there was nothing they could do and that they had never offered it at this price on the website as his system had no record of it, he spoke to his supervisor who said there was nothing they could do.

By this point I was fuming, if they admitted it was a simple error they could have sorted it out quickly.

I asked to speak to his supervisor and was told she was in a meeting, I said no problem I can wait (already been on the phone for 45 minutes plus the 40 minutes in live chat so don't mind holding!)

Eventually the supervisor came on the phone and apologized for keeping me waiting, she listened patiently while I explained the problem and asked me what had happened so far. I explained the text conversation and several calls needed to speak to someone for which she apologised and asked if I could send the screenshot to her via email which I did. After a quick check she agreed that they were indeed offering the package at the reduced price (probably an error) and agreed to refund the extra amount (£41.99) onto my credit card which I received a refund number for.

In summary I wouldn't waste any time on the text chat or foreign telephone operators, call up and ask to speak to a team manager, they seem to be the only people with any authority to do anything other than look on the website and see what price it is currently showing at.....

Now to see what arrives tomorrow :smiley:

I'm on an android phone. I can upload pics as soon as I know how to do it

yes I can. how do I do it lol

I think everyone is in for a shock just like me and will receive a copy of halo 5 on its own. there was a note in package suggesting other items may come separately but when I checked my account it doesn't mention anything else is on its way. It states as the package has been delivered in a ups link from order number. Hopefully this gets resolved sooner than later and they either send the rest or a full refund is given

In a way I hope the games are downloadable. I think. I'm logged in to my friend's Xbox Home account thingy, where I can download any games from his library. He needs Halo 5 and so do I. So if I gave him the download code, he could download to his xbox then I'd be able to download it off his home account wouldn't I?

Meaning I could give the other copy of halo 5 to another friend. Meaning an extra head for our co-op campaign.

In a way I hope the games are downloadable. I think. Reason being, I'm logged in to my friend's Xbox Home account thingy, where I can download any games from his library. He needs Halo 5 and so do I. So if I gave him the download code, he could download to his xbox then I'd be able to download it off his home account wouldn't I?

Meaning I could give the other copy of halo 5 to another friend. Meaning an extra head for our co-op campaign.

Despatched. Happy days :smile: Could order both controllers tbh (greedy) lol

At worse.... buy the package at £100 take whats missing and return the game back for refund. im in same boat for parcel weight

Yeah I had confirmation over the phone too, just received my shipping confirmation also which states the Halo Fan Bundle should be delivered on Monday with the weight being 0.10kg. It was sent out yesterday.

The email also states "If you ordered multiple products, they may be shipped separately. If that's the case, you'll get another mail like this one for each shipment you will receive. ", so I'm not panicking just yet.

If just Halo arrives I'll be on to them like a shot, I have all my reference numbers for convos and screen shots etc.

Hmm, this is all a bit concerning :/

I definitely had verbal confirmation over the phone that they were physical copies, that it was both games and a controller, and that it cost £44.99. I was also offered express delivery but turned it down. I have the reference for my call which I know was recorded so I'll be referring them to that if this goes sideways!

Maybe he paid for express delivery

One of my main wonders though are how people have already received any parcels yet as I was also told all items would have been shipped on Friday for a Monday arrival so maybe people are trolling us on here!

I just got off the phone to MS and they say to wait till monday when the item/s arrive. However, he also mentioned thas as far as he is aware any games from the £44.99 bundle aregoing to be downloadable and not physical copies. I'm a bit concerned now...................... roll on monday to receive just Halo 5 eh

Yeah that's true, I didn't even think that we could be being trolled but of course it is the internet so who knows. Mine still says in process so as soon as anything happens I'll post back on here. Hope we get the bundle though.

Any news on this guys?

Does anyone have a link to contact live chat? Can't seem to find it

Chat was followed up by a call. I have been given a reference number if there are any issues.

The confirmation email says halo fan bundle and links through to it on the site. They can't get out of it

Could anyone that got just the game send me their order numbers?

Support just asked if I could email a few through to confirm that they've been messed up.

Would be worth speaking to them on chat now to get it all in writing. I've asked them to email me everything.

Would be good if a load of us had the logs that all said the same stuff.

I've got a chat log where the rep states that it's the bundle and that anyone that got it for that price was getting their special offer for a limited time only.

Anyone else got any useful chat logs we can stick together if needed?

The rep who took my order told me exactly was I was expecting but mine is out for delivery very light also

got my shipping confirmation also 0.1kg weight.
Now when i placed the order the rep asked what controller i wanted in each pack as I ordered two. The invoice clearly mentions the controller choice. I see a bit of a fight ahead but i can't see how MS can wiggle out of it

I think Microsoft are trying to pull a fat one on this. Are we with our rights to claim the full bundle for 44.99?

*fast

I only received a copy of halo 5

just gotten off phone to Microsoft. the bloke put me on hold to find out why the whole package did not come. he came back on the phone after a short while and said he had to escalate my claim by speaking to his superiors. he said it would take a couple of days from Monday and is going to ring me back

Just had my shipping confirmation email. Says its 0.1kg as well though.

Any updates from those who have just received game? Are Microsoft short on controllers or are they laughing at us thinking we got a bargain?

Both the order (post 273 & 275) and the invoice clearly show the controller as being included.

Contract has been agreed now by taking payment and shipping. They can't not send the whole bundle.

Only halo 5. fuming

no only halo 5

so the plot thickens then.....

could it be that the people who were accepting the orders on the phone did not really know what they were ordering, and those that did rejected us

if this is the case make sure these fools pay for the return postage

My weight also says 0.10kg - that's worrying. Either way if I don't get the controller & other game, I'll be making sure I get them WITH compensation.

Same here, ordered 3 bundles and says shipping weight 0.30kg - maybe it comes in multiple parts or something. Or maybe MS have an agreement with UPS for unlimited shipping and they don't have to worry about putting a correct weight. I don't know but we'll see on Monday.

Contract has been agreed now by taking payment and shipping. They can't not send the whole bundle.

Just checked, my parcel out for delivery. Only 0.01 kg. I fear just the game, despite fan bundle on order confirmation

just got mine. only for halo 5 is says on it though other items may be sent separately but when I tracked or it said it been completed :/

Anyone concerned that the parcel weight is 0.1kg and the controller on its own weighs at least 0.3

Just got updated to complete and delivery for Monday, nice one Microsoft :smiley:

I just received my dispatch email, Happy Days!

Despatched too. Unbelievable.

mine has been dispatched also around 3am :smiley:

Did you guys get a European call centre ?

im in same boat product shipped. quality deal roll on monday

Got my shipping confirmation at around 3am - woop! Best deal ever :smile:

I've just got my shipping confirmation. Delivery on Monday.

Not sure if they're trolling me but my 2nd order of 1 item has been dispatched but my main one with 3 items is still in process. I'm glad the 1 has been dispatched though...... has gone via UPS shipping so seems good so far.

Hmm surely order would be complete once dispatched? Any way HAPPY DAYS!!!

No cancellation yet; Order in process for me.
Didn't get a call back either, even after I was told I would several times.

No payment taken yet but it is shown as processing on my account. Fingers crossed it all goes through.

No payment taken from me yet

Money has been taken, not just held, from my card. Had to provide different details than on my Microsoft account as they were having problems processing payment but the money left my account at some point today. Ordered one of each and that's what is showing on my order details - currently at the "ship it" stage so not yet dispatched, but I feel like we are almost there! :smile:

I'll add that order confirmation was at 10:10 but the call was a little before then

I've had the email confirmation through shortly after the call at about 11am and they've just taken the money. Looks like I got lucky.

just phoned back and got told the prce is back to 95 pounds oh well some you win some you lose.

i can't believe i missed this deal :disappointed:
i phoned them up and they said it was a flash sale and ended 3 hours ago

I've just got a call back (from the guy who told me he would call me back in 3-4 hours) Basically telling me that I will have to order full price and I would get a £30 credit after, he didn't explain it very well but I assume it's what previous comments mention here. He sounded absolutely petrified when he called and very hesitant (bear in mind 3 hours ago he PROMISED the price of 44.99 and told me it's definitely honoured) I made him aware I've already called back and spoke to an advisor who has put the order through at 44.99 because of the fact I was honoured and I wanted to speak to a manager to escalate the problem. Sounds like basically management are telling advisors to NOT give the honoured price away unless someone seriously kicks off.

I tried multiple times, and I mean multiple times. Staff spoke to supervisors, but no go. As said before, the best they are offering is a £30 credit, which means you pay £65, but have to buy from them in the future. If someone has an order number from recent orders this may help? But unlikely.

I just spoke to a lady from the sales department, she seemed to be aware of this £44.99 offer but told me they have expired it an hour ago. So wont be able to offer me the same deal anymore. Guess thats really it :disappointed:

Well, I got the call back, and despite the assurance that I'd get it for £44.99, they couldn't do it, best would be full price purchase and £30 credit for next purchase - just as well I hadn't relied on this and called straight back and placed the order with another staff member.

Would love to know if this is honoured, would appreciate a comment to confirm despatch. Gutted if this was indeed valid and not an error that doesn't get honoured. :disappointed:

For what its worth I've not had a single email regarding the purchase so still holding my breath.

Gutted I missed this! The silver Halo controller is the only XBO one I'm missing from the collection.
Tried live chat multiple times, but not getting anywhere. Best they could do was offer a £30 voucher for next order.

Same with me; I asked about placing an order, she laughed and asked if it was the halo bundle and I said yep. Went to order one and asked if I could do another too.

She had no problems and it went through straight away

Just got through to some one that let me buy a few for £44.99 each.

Vast majority of the members of staff there have been saying that it's now £95+

Keep phoning and you should get lucky; All the European sounding staff members have said it's impossible to order for less than £95, I spoke to a Filipino sounding lady who let me order for £44.99 each.

I understand, Just extra fuel to make a complaint. If this is indeed true.

They wont use the order number for anything.
Will state that they cant use it over the phone because you wont be able to pass security questions/verification because it's not your order.

Do you have an order number?

Been told multiple times different thing e.g flash deal, price error, limited stock but all finish with them saying nothing they can do.
Also been asked if i would like to complain about it :neutral_face:

I rang up about 15 minutes ago, advisor asked me if it was my first call regarding this (it was) and processed the order for me with no problems , got instant email confirmation at 44.99. Thanks OP

This is expired, just tried multiple times. Last time on chat at 12:59am. I got all types of stories, most help was that the stock for the deal has gone. Best they would offer was £95 with £30 store credit. I have the chat transcript. They said this would be honoured today only.

£95.98 now.... :confused:

Hi All
Got this deal for the knock down price £44.99 at 10:30am today, no telephone queue
deal of the month for all halo fans!!!!

Every time I speak to chat they tell me they can't change prices or get anyone to call me back?

Just have to wait and see if it's fully actioned (Delivered) now.

Took me 3 attempts also, twice on the phone & lastly via chat which got me the deal :smiley:

Yeah its just luck, depends who you get through to. Took me 3 attempts ringing up for them to action the price of £44.99

Just tried for a fifth time, this time saying I called two hours ago and was promised a call back to take payment details - still nothing :disappointed:

I rang back and advised the operator that i called over an hour ago and was promised a call back.
He asked for a reference number but as i didn't take it he checked my account and gave me the deal for £44.99.
Worth a try for anyone who called earlier.

Tried just now and was refused. Gave the order number mentioned earlier and she told me it was just for a single game and the price is the £95 odd. Will try again in hope!

cheers guys 1 bundle ordered :P

Surely they must honour it as it was a verbal contract made over the phone that they personally accepted and processed and we have the email confirmation to prove it was processed?

I said the exact thing and got am absolute 110 percent no it will not be honoured and the other orders may get cancelled. tried and tried and his final answer was he cannot put it through for 44 quid. I said I saw it at 55 quid and he was like no. must be bought at 95.

anyone help me out with an order code if i can provide one i can get it for 44.99

Spoke to 3 separate people and they all said it was an error and will not be honored.
Hope they were lies and you guys get it though amazing price

moron guy on the phone was like sorry it's 95 quid we can't do it at all for 45 quid or 53 quid. not got time to argue with outsourced morons

Wish had the time to talk and stand my ground with them about it but i have a daughter whos epilepsy really bad recently and cant keep being put on hold all the time . Gutted always seem to just miss out on these deals

I'm interested to see if they actually honour any of our orders on this, as they've got a pretty good 'get out clause' for any website mis-prices in their terms:

Just tried four times. Three times I was told the offer was back to full price of £95.98, but one of the advisors said they would add a £30 promo code, but not to be used on this order.

No luck for me, but thanks OP for the heads up.

I spoke to someone again after I was promised a call back in 4 hours, considering people on here were getting their orders through. I spoke to someone who kept repeating that it was an error. Told her I was promised the 44.99 and told her the advisor said it would be honoured. She said there is nothing she can do. I asked for her manager several times but she refused. Apparently I should have been given a reference number so they couldn't check the call where I was promised the honoured price. After asking for her manager 10 times she eventually placed me on hold, come back and told me they were making an "exception" for me. Just got my order emailed 44.99 and she is calling me back to make sure it's been delivered and processed properly. Stand your ground, don't let them repeat a scripted like they've been passed from management, the manager wouldn't even come on the phone to me.

was told that there was an error blah blah blah.....then said it was a flash sale and as it's over it wont be honoured :smile:

must have been the quickest flash sale ever, as it went into my basket and up to £90 within about a second......... :disappointed:

Most people managed to get one while the deal was "expired" on here

cold it's expired 100%

I ordered via the phone and got them to cancel my online order.

Being told out of stock nowsold out 10 mins ago and i said why when i rung up before then was i lied to by one of your sales team will be calling me back tomorrow due to me being in work later today

yeah, but I am happy others got it.... I got the 1p Mis Price from game the other day so can not complain....all I know is this site has so many unseen members as to be able to take down MS live chat and phone system must mean there is thousands of people who just look for deals...pity members are not allowed to restrict these type of deals to registered users

almost identical initial chat i opened with - well done

Bit harsh, it was the Romanian centre I got through to and the lady put my orders through no probs, now have two sets confirmed, will hopefully ship :smiley:

just called up said its a price error and basically pied me off hahah

Seems like a waste of time now.

Just need to press them for an immediate call back on it.

Don't know if it will help anyone else but I told online chat I had tried ordering online at the advertised price of £53.99 but once added to basket the discount wasn't applied, told them I then rang microsoft who told me their was a technical issue on the website but once it was corrected it will go through at the advertised £53.99 & that I was annoyed to find that the offer has now been removed.
The lady was very helpful & said that as I had been advised I could have it at the reduced price they will honour it.

just called again, it seems I am a magnet for getting the ones who refuse... though to be fair she must of thought I was a rude ****.... I simply asked if she was willing to help me buy the Halo Fan Bundle

She said " no I am not able to help you"

I hung up! feel bad now

I have just called this deal is not sold out :disappointed:

The lady from online chat called back & put it through at £44.99, so happy!! Especially when I quoted that it was £53.99 online, so was expecting that price at the best :smiley:<3

Wont help at all, they state that they can't look up the order number without consent and passing of security of the person that placed the order.

That's what I meant, I was told on webchat that the price was £95+ but if I gave them my number they would call to discuss it... :wink:

Looks like they updated the website now, so the offer is £95

now being cancelled

Seems like a lottery. Tesco wouldn't let me have the deal yesterday either. Think I'll give up on Halo 5 for this week.

Well ive just rang twice in last 15 min and both advisors saying it was an error and there was nothing they could do also one said anyone who had paid the price earlier would be compensated so if that means cancelled with a sorry i dont know.

Managed to get two bundles placed over the phone just now. Queried it on live chat and he offered the call me and place the order. We will just have to wait and see if they honour the price or not.

99% of the people you talk to over the phone state that they can't give you the £44.99 price, it's now £95

Just got off the chat with them... I'd ordered in the site with the full price around 1 hour ago waiting for a refund, now they are saying they can only give a £30 discount for next order and I would have to pay full price... :s

Ordered for £44.99 through webchat and call back just now.

Tried twice, both times not having any of it. Can't be arsed to try again.

back to £95 now

I also got the guy who said we shall call back in few hours and though he assured it for the price of 45, I decided to ring back, got another person who put it through immediately without probs (one of each set) Thanks OP!

it seems we are into a lottery of CS advisor, those who will and those who wont...great!

I also called and ordered at £44.99 with no problem at all. The adviser said he has processed 14 in a row!!!

Thanks OP

just tried live chat once more, just saying the same...price is now £95 blah blah blah

got two 5 minutes ago £44.99 each on this number 0800 026 0329
Got email confirmation

I have been told that although orders have been placed as Microsoft is aware of the error - that they will be cancelling all orders already put through. I guess it will be a case of wait and see. I couldn't even get guy on the phone to place the order for me and he knew what item I was ringing about before I even got spoke!

I just spoke to an Advisor, got through straight away. He told me there is an error, however, he took my details, said he was going to call me back in the next 3-4 hours as he has 100's of call back related to this. He also confirmed several times that they will be honouring the &44.99, he guaranteed me this several times. When I came through I told him I tried to order it online but it wouldn't work.

No go here. Although did call back and offer to pay full price and get a £30 voucher for the store. Politely declined.

Just off the phone, as soon as i asked for a price check, he knew what it was for. Guy said they were having issues. Told me he would ring me back and they would honour the lower price. Not sure if he ment the £53 odds one or the £44.99 as he kept saying we will honour the lower price. When I asked him if it was £44.99 he said yes, but didnt sound very sure.

On text talk now, she said she's going to ring me in 10 mins apparently & honour the price :smiley:
How come you all got it for £44.99 when it was advertised at £53.99

so should we unexpire, or leave expired?

People still getting it my friend just got it too

Ok deal, how about I get mondays, wednesdays and fridays; you get tuesdays, thursdays and saturdays and we do alternate sundays?

Just got straight through on the phone - £44.99 - BARGAIN! I think its based on who you get through to. Keep trying.[img][/img]:stuck_out_tongue:[img][/img]

Hi all.I went through on 0800 587 1102 and told me to send through screenshots i then put the phone down and called back on 0800 026 0329 and quoted 16246456100,I was then told the price of £44.99.I have ordered 2 and i have already had the confirmation email already :smiley:

Just got 3 this second. Asked for the Halo Fan Bundle and was quoted £44.99. No problems at all. My advisor was called 'Adrian' if that helps.

You can sell MCC and the controller for upwards of £30 making Halo 5 £15 or less.

For those having problems, keep phoning them. Don't use the live chat because they are useless. It took me 3 times to get through to somebody on the phone who would process it for £44.99 each and have now received email confirmation. In the end he tried to sell me 2 of each :laughing: I got 1 of each.

Mjcrosoft will not honor this offer anymore. I just rang them up and was told point blankly that it was a mistake??? The price is £95.98 now.

Just ordered via video call with customer services, £45 great deal, worth the hassle of the call.

Video chat still won't honour the price. Still believe it's a 'great deal'!

I have just put an order through using the phone number above

wow ordered over the phone. thats a cracking deal

Surely we can share her? Just play Halo in between on our new swanky controllers.

This deal isn't expired, people are still getting them.

Thanks OP, phoned and ordered for £44.99 after thread was expired. Guessing it has been expired by someone who has already ordered and doesn't want to risk cancellation

Just spoke to a third advisor called Steven. He said that the £53.99 price would be honoured for me when they call me back. All other advisors were just saying they couldn't do anything to help! At least £53.99 is better than £95.98!

ordered 2 over the phone, top deal thanks guys

Here is a screenshot of the earlier price if it helps anyone:

If we had the same one then I will fight you for her - she had the voice of an angel getting me sweet halo deals

How long did you wait for call backs??

Got 1 of each, awesome deal!!

She sounded really cute tbf, I think I love her.

Order**

This isn't expired people.

Why am I only getting through to people that say no??
I am getting a call back though so fingers crossed

Errors are showing for different reasons apparently - postcodes, email addresses - be persistent and tell them you've been trying to Oder since earlier but it won't let you enter your details.. Worth a try and worked for us!

full price on website now

I managed to order it on my forth go for £44.99, keep trying people, many thanks for posting this deal.

Whoo hoo! Ordered on 0800 026 0329 this second. £44.99. She was very helpful and said there are 30 calls waiting. 13 mins in total and bought one of each pad. Guardians and Masterchief controller. :-)

So far so good on video chat. 44.99+tax processing now :P

Edit: Sorted. was actually £37.49+tax so 44.99 :smile: wooho thanks OP (Had Anthony A as rep)


FYI it went without issue, convo started: "Hi Can you help me process an order through the checkout please
Product ID 330475400
Halo Fan Bundle
my fiend just ordered it for 44.99 (order no 16246456100)"

Called the 0800 number and got 2x Guardian packs for 44.99 each, received confirmation emails a few moments later. The lady told me the person before me tried and she got an error and couldn't process, seems hit and miss. If they ship Merry Christmas to all.

just got off the phone. she said there was an error on system and was going to ring back. I see me missing out now :disappointed:

Just got off the phone - got it! :smiley:

Didn't give anything away when I was asking her what price it was, she offered £44.99 so I readily agreed! Got my confirmation email too.

Cheers OP! Legend!!

You must have got the only person that had no idea about what's going on.

Called 0800 026 0329, took a while to get through, I chose the Master Chief pad as she asked which one I wanted.

Just got the deal over the phone. Aeschylus YOU ARE A GOD!!!!

yep, they fixed the price, so we will all gets calls with the usual BS....

**** em :smiley:

Unexpire! Chat with them, they call you, they do the deal.Bought one of each - amazing deal. Thanks OP, incredible find!

Halo Fan Bundle
£95.98 incl. VAT

On website now , well done those you got it :smiley:

Thank you very much. Ordered over the phone :smiley:

Placed an order over the phone, and received email confirmation of the price of 44.99, excellent deal!

I did video chat instead as text chat wasn't available. I then simply used it to text the advisor. You know, like a text chat.

He told me this "The total for that bundle on our site is 95.98 ounds you get Xbox One Limited Edition Halo 5: Guardians – The Master Chief Wireless Controller for 53.99 the Halo: The Master Chief Collection for Xbox One (Blu-ray Edition) Free. And Halo 5: Guardians for Xbox One for 35.99 discounted from 44.99." then he shot off before I could even respond. I might well have ordered it at full price but he must be sick of being asked the same question so he just ended the chat.

Video chat. Its such a bad idea. I felt uncomfortable watching the adviser read my questions.

It also didn't help that I was furiously waving my tackle at the webcam.

Showing £95+ online now :disappointed:
Gutted

Placed an order over the phone, and received email confirmation of the price of 44.99, excellent deal!

Placed an order over the phone, and received email confirmation of the price of 44.99, excellent deal!

The main product page does state: "Microsoft reserves the right to modify or discontinue offers at any time". Good luck with the mis-price bingo...

Just ordered 2 over chat, She rang me and placed the order

Thanks OP

OK, I got through on the phone again, and got offered a call back this time - I asked about honouring this price, he just said he didn't know as there was an issue blah blah.

I will be pleasantly surprised at this stage if any stragglers like me get it for the price listed...

Just got off the phone to them, they lady said their is a technical fault on their website where the item is going through checkout for more than the advertised price, they are fixing this now & should hopefully be sorted in 2 hours max.
She said she can't put a phone order in for the item until the technical issue is fixed, but once its fixed it will be £53.99??

Quote from their page... "If we accept your order, you will receive an automated purchase confirmation email. The purchase contract is concluded by this email."

Placed an order over the phone, and received email confirmation of the price of 44.99, excellent deal!

Got through after a long period on hold. Told it is a price error on the website and to call back later when they have sorted it

Still active!
I was getting the 'I will email you when the website has been updated' line, but I quoted the order no from 'markkeenan' & I was able to move forward!
Amazing deal, just need an Xbox now!!

just phoned and been told to wait for a call back as there is an issue once you go to the checkout screen when the price goes up to 95 will cross my fingers but not holding my breath it is Microsoft after all.

Glitch king at the moment Aeschylus have you received your BlazBlue games for 1p yet?

just rang up and they arent selling this bundle until an error on there webpage is corrected

sorry. Looks like i was lucky

"Text chat unavailable"

On the phone now. Live Chat were useless.

live chat has been down all morning (I should know i've been watching the page like a hawk...)

http://www.microsoftstore.com/store/msuk/en_GB/DisplayHelpContactUsPage/
RIght hand side of this page

Managed to get my order in, crazy deal!

Just told me they cant honour price on the phone.

order placed - cheers! I own the MCC collection already so will sell it on.

For those interested I used the live chat. They took the details of the halo bundle i wanted to order and then called on my mobile to confirm payment

Called, got through to someone who advised that it was a website issue and that the actual discount was supposed to make the product £95.98 AFTER a £53.99 discount. She mentioned that anyone who had successfully placed and order would most likely be contacted and advised of the issue and offered the products at the correct price (£95.98) or have their orders cancelled under their terms and conditions.

Managed to order three bundles over the phone for me and my mates. Thanks OP. Excellent post!

0800 026 0329 is the correct number. Was on hold for 10 or so minutes and after giving them a lot of details, she found it and was called the Halo Fan bundle. Got it for £44.99 so thank to the OP

I just got one honoured a few minutes ago. I contacted live chat about half an hour ago and she phoned me back around 10 minutes ago and put the order through, it came up at £45 and all went through fine.

They would have said that they'll have to call you back anyway.

They are not honouring this, just got through on the phone eventually.

"A web site issue", jeezo you'd have though Microsoft would have been quicker on the ball to sort it.

No call back offered either, even when pressed, got offered an email listing of the latest deals lol. She said they have no way of putting orders through.

And btw, I helped expire it when it became clear the deal WAS expired.

Well done all those who got in there, excellent post OP, just wish I had been more on the ball myself!

thank you

Just got off the phone and have my order placed for £44.99.

Fantastic deal. Thanks OP!!!!!

Shame that. Not that great a deal afterall... Well done to those who got it. Was on hold for ages and had to hang up cos at work... Nevermind

Just ordered one of each over the phone! Happy happy happy!!!!!

Ordered 1 of each controller at £44.99 each over live chat then phone, easy peasy, grrrrreat deal!!

They guy I spoke to asked me the price I knew (£53.99) then said its £44.99 for him so put it through at that price had email confirmation

FFS text chat unavailable

Just got my email confirmation @ £44.99 .. great price, thanks!

On the live chat I'm being told that the website is being updated & we've got the wait...

I'm going to guess that the £53.99 is the correct price from all the above posts, and that it will be sorted out online shortly and there's no point calling now? Can anybody who has spoken to them confirm this?

order number 16246456100

just ordered over the phone. awesome deal and 44.99

Got my email confirmation through as well. Hope they honour it

OK, who expired it?

Good deal for those who got one :disappointed:

Do 0800 numbers cost to call?

no go for me, tried calling again, now getting told until the issue is resolved no more orders :disappointed:

I can read you know, what I am saying (obviously) is that where once you could buy on the web for the "correct" price and then get the balance refunded on the chat, now you cannot....

I got it for £44.99 but had no choice on controller. I didn't mention the issue with the site I just said I wanted to place an order.

Sorry, typo... Long day.

Anyone got the link for live chat?

Just received email confirmation

Products in your order:

Amount:


Halo Fan Bundle
Unit price: £44.99
Qty ordered: 1 £44.99



Subtotal: £37.49
Sales tax: £7.50

Total: £44.99

Skeptical of the people ordering it for 44 online and over the phone; Told by every person I've spoken to that I'll get a call back

on the chat now. fingers crossed

Just ordered 2 on the phone for £89 got my conformation email , happy bunny

Thinking the same myself, still showing £95

lol HUKD has even took text chat down as well

Not happy stupid bank put a fraud block on my card so payment wouldn't go through 15 mins ago, waiting a call back but will probably not get it for £44.99 now grrr

Just rang and got my order in at £45!

hopefully they are updating site as now just the controller adds

Really?......

Spoke on chat, they called me on my mobile, got it for £44.99, took about 5 mins !

Tried calling and was advised they will call me back, also tried live chat who said it was a pricing error, gutted I missed out!

Checkout doesn't work now, and it only adds the controller to your basket if you choose the Guardians one. Otherwise the checkout loops back round.

Nice glitch while it lasted, sorry I missed out, but expire now.

call back still good at £53

Cheers bought over phone (typo earlier) - £44.99. Now to sell the games as I already have them...

Initially went though live chat and they wouldn't budge on honouring the misprice. Then phoned up and they said they would honour it but will call me later to confirm the order.

Still showing at £95.98 online

Also just spoken to them - I'm told this is a black friday deal and the price will be online and on the phone tomorrow

they are requesting an order number from my 'friend' would anyone help me with one

waste of time. spent on hold speaking to some brainless moron

So are they now offering it for sale at 53.99? As that's not a bad deal either imo

Yep and now they are passing me back to the Microsoft store team, FFS!

said £44.99 ,gave all details then got told there was a error and they will call back

Looks like the £53.99 is supposed to be the actual discount on all of the items; so it's supposed to be £95ish after a £53.99 discount

Just bought over the phone @ £44.99 great bargain thank you

Yeah I'm also due a call back, still a good deal at £53.99 I think!!

They then put you through to this number 0800 587 1102

Still a cracking deal but would have preferred £44.99

experiencing high call volume...

honestly...I had the thickest woman possible...25 **** mins off and on hold and now I get a technical error

GRRRR

Tried phoning they no longer offer the £44.99 deal, they say its there's a technical error on their website and they'll phone back when the website is showing the correct £53.99 deal.

It's showing at £53.99

Wont let me buy them on the phone, said there's an issue with the price that they're trying to resolve?

It's been flagged as an error I was just told the **** lol

i think its flagged as an error. im promised a callback so im not hopefull

I can't phone as I am at work, but can't find link to live chat. Can anyone help please?

what did you guys say to them over chat/phone?

Scorching deal, best deal I've seen in a very long time!

Anyone want to order me one and I will collect when it's delivered. Bristol area only. Lol will even pay you £45

Sick as a parrot,don't get paid till midnight. This is the deal of all deals. Hot hot hot.

ordered at £44.99 over the phone.....now just need to find a good Xbox One deal :smiley:

Just to clarify, the price error is on their site - it's actually £44.99 when you order over the phone!

Apparently is it a pricing error according to live chat.

ordered at £44.99?

So hot, took a while for the girl to find on the system but ordered at 44.99

This deal... beats... EVERYTHING!

gonna call them soon see what they say

has anyone got this to work?

store phone No 0800 026 0329

Dont expire this FFS it is live

from live chat

We can place the order for you at the price of £95, but we can process a partial refund afterwards to match the price.

Just called them and ordered over the phone. Here's the cool part... They added everything together on their system and it came out at £44.99 for all three items. Ordered one of each. Thanks OP.

P.S. they confirmed they're physical copies of the games and free shipping.

comes out at 95 odd quid when added to basket, shame :disappointed:

everyone order on the phone!!!

0800 026 0329

The £53.99 is the discount not the final price when you add to basket

I will live chat them see what they say

is it not working? perhaps there is a mistake somewhere. perhaps a mis-price then as does seem TGTBT

Mistake, adds up higher in the basket.

anyone able to get this to work?

Sadly it goes up to £95 when in basket :disappointed:

Seems the deal is master chief collection for free when you buy both