got mine last week cane with back plate hanging off all glue undone and it wont turn on either.still havent heard back from expanseys about a replacement.

got mine last week cane with back plate hanging off all glue undone and it wont turn on either.still havent heard back from expanseys about a replacement.

I'm on my third return so good luck!
They take 3 weeks to get you a replacement.
I'm using my third, its over heating after 1 hour of use,/they have a fault with the speakers which make a crackling noise for few seconds.

If you do return anything , speak to Fiorella. She's the one who dealt with my third mobile and i received it after a week.

I think expansys sell dodgy mobiles. I'm put off by them. !
The Nexus 6 is a good mobile, think I might buy lg g4 now.
I'm just making my mind up for this one to be returned. I'm very confused and upset

Oh I forgot to mention, the return department have no phone access , its done via internal email so hence the delay

Oh man! That does not sound great.
Would you recommend I just ask for a refund and then order something different? I do not fancy this all happening during the Christmas madness either...

over the moon with the one i got last week

I had a google and it seems this was a issue when they first came out, check your IMEI numbers to see when your units were manufactured and see if Expansys is selling old stock from early 2015?

Awww. That s bad :disappointed:

guys - the phone is available from motorola directly for £250. You can get 5% on quidco too.
how is this rakuten deal a good thing?
the 64gig one for £295 - why would you buy from anyone else?

Cold. It has been cheaper many times if buying from rakuten with 10-15% off and upto 25 times points. It would be better to purchase from Moto directly for this price.

Another pointless comment.... Right now I can't find anywhere cheaper

​Just wait to a few days and rakuten will have superpoints on top of discounts.

My mate bought one of these on my advice and went to update it to latest google version and it's Bootlooped! says it starts optimising apps and then restarts and he's tried wiping and factory reseting!

I've no idea about rooting and bootloaders etc and neither does he, anyone in here give any advice of getting it sorted or does he have to send it back?

Well iv sent them a email asking for a refund.
It's a disgrace and needs reporting to rough trader whatever.
Yes you will have to wait, if its faulty the delivery is free, but they will look for even the lightish scratch on screen protector so put a new one on. Look at one of my posts posted October regarding this.

So, so tempting. My current phone (Elephone P7000) is utter crap.

​box was sealed proper phone box was untouched by look of it.

i have went to motorola site for book a repair as im sick of waiting for expanseys to reply its been since last wednesday when i first contacted them.i went on motorola site and tried to book a repair and it says my imei doesnt exist so that that fraked

Why it's such a deal when on official Motorola website you can buy it for 250?:neutral_face:

just got the email saying in next few days il recieve details of when they going to pick it up and then another 10 days to inspect it and make a decision.well it looks like my son will have to wait to xmas 2016 for his nexus 6 might be updated to sara lee chocolate crumble by then tho looking on a positive side

code expired

Mine arrived in a sealed box, but is DOA and looks used and damaged. The screen has had a botched repair, there is glue around the camera and glue and scratches around the top of the screen, so there is absolutely no way this is brand new.

I have been arguing with Expansys about this for several days now, they have eventually agreed to collect it after a week of hassling them, and then they failed to collect it when they said they would. This is a total scam and Expansys customer service is an absolute joke.

It looks like I am going to have to go down the route of a chargeback with my credit card company as Expansys will simply not arrange for this to be returned in a reasonable amount of time.

Mine arrived in a sealed box, but is DOA and looks used and damaged. The screen has had a botched repair, there is glue around the camera and glue and scratches around the top of the screen, so there is absolutely no way this is brand new.

I have been arguing with Expansys about this for several days now, they have eventually agreed to collect it after a week of hassling them, and then they failed to collect it when they said they would. This is a total scam and Expansys customer service is an absolute joke.

It looks like I am going to have to go down the route of a chargeback with my credit card company as Expansys will simply not arrange for this to be returned in a reasonable amount of time.

my replacement is arriving monday.i hope its right.if its dodgy like the first one then i will spend plenty of time doing my bit to ruin expansys reputation.time will tell

Has anyone managed to get a working phone from this deal yet?

I can't believe how absolutely terrible and incompetent Expansys customer services are. It should not take weeks to sort out DOA products.

If I never buy anything from Expansys again it will be too soon

They failed to pickup with me twice as well. But they did manage to collect it on the third attempt.

I've asked them to change it to a refund instead of a replacement due to their inability to sort this out in a reasonable amount of time

Just a thought, I have already spent the £41 of Rakuten super points I earned. Will they attempt to claw this back if I get a refund?