Still waiting for refund! I will never buy from Curry's again....unless it's a HUKD ☺

I ordered in store, so I could pay by a gift card... What a complete f**king chew on.

Store cant help, and online cant help

Same thing has happened to me. Received e-mail on Saturday stating that order would be cancelled as this was an out of stock, end of line product. My complaint e-mail to customer service is yet to be acknowledged or replied to. Clearly a case of Currys not wanting to be at a financial loss by replenishing stock to fulfil orders. Very disappointed.

I am currently in the process of exchanging it for the sony as200vr

really long winded process . Apparently buy again and they will in turn either issue a cheque or get the finance department to do a BACS transfer . Got the call back and was issued with the complaint reference . So hopefully nothing will go wrong ( touch wood )

I agree with the negative comments. i bought a Canon HF R67 when the offer first appeared. No Camcorder arrived so after a week I contacted Currys Customer Service by email. They emailed me back to inform me that it was on its way and would be delivered any day. I waited another week then I emailed Currys Customer Service again. I received an acknowledgement that they had received my email but I did not receive a reply. I then sent a follow-up email asking for a progress update and Currys Customers Services reported that the item was not in stock and that my order would not be fulfilled. They asked me to contact their telephone support to request a refund at 5 pence per minute call charge and with at least a 15 minute wait time for a response. Their customer support is poor to say the least.

I ordered in store on a gift card. Finished all my shopping, no emails or phone calls...what's the odds they stick it back on the card.

I hate Currys. Ordered a toaster online for collection. Waited for 15 minutes in the queue to be told they did not have stock. Complete bunch of muppets

same here, appalling customer service, now camera, no refund after 14 days and 2 angry emails later I get a phone call. Just think how many customers paid and never received their camera.

I've had exactly the same issue, however they never sent me an email to confirm that my order was cancelled.
Called them, told they had no stock. Asked for a call back from management and they haven't bothered to call me. Lodged a complaint, again I was told I would get a call back, no call.
Simply the worst customer service I had ever received. And they're getting away with this with no comeback. Sickening stuff.

ordered 27/11, "DELIVERY WITHIN 5 WORKING DAYS FROM SAT 05/12", and now just got same email as seiko. absolute pisstake.

Digusting! Never be buying from currys again! Email not even addressed to me...just a generic email! So must be quite common occurrence!

Dear Sir/Madam,

It has been brought to my attention that the CANON - LEGRIA HF R57 Full HD Camcorder - Black that you have ordered is currently out of stock and as this is now an end of line product, there will be no future stock replenishment.

I would like to take this opportunity to apologise for any inconvenience that you may have been caused on this occasion.

As a way forward I would recommend that you to browse our website to see if there is any alternative product matching the price, we would be happy to exchange your product.

Please call our KNOWHOW Customer Service team on 0344 561 1234

We would be happy to issue you a full refund. If we do not hear from you within 48 hours we will assume that you would prefer to cancel your order.

If this is your preferred choice you do not need to contact us as your order will be automatically cancelled after 48 hours.

Please note that we do state that stock errors can occur in our Terms & Conditions that can be found on our website.
Sometimes we have to hold our hands up and admit we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product that you have ordered). In this instance we may have to cancel your order at any time up to the point we send you the product(s), even if you have received your Order Confirmation email, and you will receive a full refund of any charges already paid.

Again please accept our apology for any inconvenience this has caused.

We are looking forward to hearing from you.

Ordered mine on Black Friday and received an email the day after to say that my order would probably be available to collect from my local store on the 5th December but to await email confirmation. That day came and went with no contact so I emailed them.........no response. I paid my local store a personal visit yesterday only to be told that they had no stock left and that they would have to cancel the order. To say I'm unhappy is an understatement. Appalling customer service from Currys, I won't be using them again.

Ordered soon after the deal was posted. Hadn't heard anything after a week so sent an email but never got a response. Finally had to ring up and after waiting nearly 40 minutes on hold I was told that they had no indication of when they would get more stock in, so I had to get a refund.

Not happy with Currys - terrible customer service overall.

Placed order on 27/11
Got email response saying the delivery may not be made in time, which i didn't mind it being late
Emailed yesterday(07/12) for an update
Got a response today saying the item is 'end of line' and to call them up for a refund.

Out of order - could have kept an eye out for something else if i knew it wasn't coming.

absolutely upsetting same story here paid on 27th still nothing

The manager failed to call me, not that I'm surprised really, appalling customer service. I have now lodged a complaint with them and waiting on a reply. I will update as soon as I get a response.

I was offered nothing....so cancelled the order

phoned and apparently will replace with any camcorder within 30 - 40 pounds . Not really happy as missed a few things over that weekend so will look about and phone again tomorrow

Has anyone received theirs since sunday 6 December please ?

I've just contacted Curry's regarding my order which was placed on 27th Nov and this is what they have said.
"Unfortunately this item has now been discontinued and is no longer available for order and therefore we will need to issue you a refund". I said this is unacceptable as the money has already been taken and I have not been notified of this development 10 days later. I have asked to speak to a manager as this is now a complaint, Manager is called Jenny, she is due to call me later today. Anyone who hasn't got their's I suggest contacting Curry's and raising a complaint especially now that some people seem to have received their order.

Did some test footage with it yesterday, & edited with Adobe's Premiere Elements which was also a Black Friday deal from Amazon. Auto focus not brilliant, but it was low light :sunglasses:
>>https://youtu.be/bevbyQTR8IM

Did anyone actually got this camera delivered? I had my order confirmed but had a follow up email saying that the delivery timescales can't be made, that was 5 days back - I'm tempted to call them and confirm.

My order updated to show will be delivered in 5 days from 5/12, fingers crossed

Got mine today seems very decent - Thanks op

Cant believe they sent it in a large jiffy bag, luckily it arrived with only minor dents to the box

Mine arrived yesterday - was getting a little worried by late arrival, but very happy with it now.

Slightly annoyed by this , 3rd order through the weekend that was cancelled for "stock reasons"

Money has been taken and missed the opportunity to buy something on saturday as Had assumed I was getting this ( ordered at 4pm friday )

Same "Due to unforeseen circumstances" email - just called and was told no stock, none due in only option is to cancel the order now and have a refund or wait for our administration team to cancel. placed my original order at 9:40pm

Do you think they are hoping to reallocate stock that was reserved but not collected?

Mine still shows nothing

I select free delivery and received email with RoyalMail tracking no.

received mine today, it's the hfr57

Have to see if it turns up, ordered yesterday evening......

Thank you for your recent CURRYS order.

Due to unforeseen circumstances, we regret to inform you that you may not receive your order within the delivery timescale indicated on the website. We will contact you shortly to discuss the matter with you, in the meantime please accept our apologies for the potential delay.

my order is due for delivery tomorrow. I think the deal is legit

I think they will cancel as they don't have any stock

****. Tried to bag a pair to video record my wedding, but some sod grabbed em while I was still checking out.

Ordered. Must have got one just in time.
Heat for the OP, cheers.

Out of stock

Ordered, great price thanks for the heads up on the deal op

was going to order the Canon hf r606 but this looks a much better deal. to order or not to order????

Any previous experience with Currys anyone?

Great price! Ordered.

R56 / R57 seem to the same. Source http://support-hk.canon-asia.com/contents/HK/EN/6200196100.html

Ordered....many many Black Friday thanks!

Thanks OP. Reading the reviews this is an excellent buy especially at this price. Ordered and looking forward to receiving it.

I cant seem to get past the order page.

Title on currrys says "CANON LEGRIA HF R57" but the name on the image says "CANON LEGRIA HF R56" :confused:

Hot,
I was looking for MacBook deal but as soon as I load the page I couldn't order it. So thanks op

Thanks, ordered.

Not much difference between this year and last from what I can see. NFC is the only obvious ommission

Excellent price - Ordered -With Free Delivery as well!!
Many Thanks OP - JimmyCL