I suppose this is one of those rare cases where factoring in the cashback is actually relevant. heated from me anyway.

Where is the link?

Click get deal works for me on my ipad

Not a great deal really,aside from the fact you're guaranteed cashback,Plusnet are part of the BT group & use traffic shaping, Sky deals with TCB are better £80.80 cashback &£75 M&S voucher

Been with Plusnet since 2003 - always reliable and excellent customer service.

The cheapest sky deal is £193.80 as they charge half price broadband now and thats with the M&S voucher at least this is cash! So this is much cheaper in comparison hence why i posted it and plusnet tend to have quite good customer services. If you don't want it then don't take it

Try phoning plusnet it take 20=40 minutes just waiting for them to anaswer, then you get directed to someone else, yes another long wait.

:laughing: Something to dance to while you wait :wink:

hah!, yes, that's true. it's 25 minutes and counting at the moment, and i'm currently enjoying some excellent 80's retro sounds with "She Sells Sanctuary" by The Cult

33 minutes in the end before someone answered, but now i'm on hold again, but enjoying some more classic 80's retro with "Don't You Want Me" by the Human League.

Good deal until the next Sky deal :wink:

Seems a good deal.... Heat.
But i need inclusive calls as well.

hmm not happy they want 50quid off me for a new line as I'm with Virgin. but I have a sky/BT line right beside it...

Would like this deal, anyone know if you can get BT Sport Package from Plusnet? Just found out its £5 a month and you need a Sky Dish, they wont allow you to use it with a Freeview box unless you have a Fibre connection. Tried ringing them 30min wait, chat service to busy, If you have an issue its always a long wait I left them 2 months ago, but my rental needs a new connection so will consider deal.

I see they are doing an 18 month contract with free unlimited broadband for £16.99 line rental and £3 for eve & w/e calls or £6 for anytime calls.... Plus could do a years line rental in advance to save some as well.
Probably get some Quidco or TCB with that as well.

Seems a good deal for me that.... my TT contract finishes in 10 days.

I might go for this!
I'm approximately half way through my 12m with sky which is okay but have had intermittent internet outages, plus I've just had a letter stating line rental
£1 increase, voicemail 25p and weekend/evening calls going from free to £4pm from December 1st, so I have 30days to leave sky under the new ofcom rules!
Anyone know what's my course of action, do I have to first call sky to give notice or do I just sign up to plus net via ops link and give sky notice that way?

Can I go through topcasback or quidco and still i will get this 75quid from plusnet???

Can I go through topcasback or quidco and still i will get this 75quid from plusnet???

That sounds a great deal and i would go for that if i could get it...... but currently Quidco are only showing £10 cashback for Plusnet.

I was really lucky - I found the quidco deal about 11:45pm on the day I joined and it expired at midnight so I had to shift my ****.

it's tracked anyway and the estimated payout is actually in december but I'll believe that when I see it (and get it!)

How do you select line rental saver as it is not giving me that option ?

I'll be interested to see if you get the Quidco cashback........ I had a hell of a job getting the £70 TCB for taking out the talktalk broadband contract i'm on.
Got it in the end but it took about 8 months of hassle.

Hopefully it won't be that much hassle :smiley:. I've had plenty with Quidco in the past, which is probably why I tend not to bother more often than not.

Hi HH. So how would you recommend I go about getting the cash back from both plusnet and the cash back from topcashback, would appreciate your tips on this. Ta

can't really offer any tips, sorry. I just used quidco to apply and chose the plusnet option that gave me cashback on top so I'm hoping I get both.

had to ring them again today. first call was a 30 minute wait time and then after chatting to the person, he told me he'd have to transfer me to another department and that was a 25 minute wait on hold as well ..

OK thanks for your reply HH

Just came of Sky service. My current deals ends in few days and was hoping they would let me have the same one again :disappointed:.

Offered me what works out to £18p/m for 12 months.

plusnet=£16.49 p/m or £10.24 inc cashback (includes Caller ID)

I've always got really good customer service with little waiting time with Sky and get around 17Mb on my line

don't want to go cheap and the struggle. Someone mentioned traffic shaping on Plusnet, too.

According to Sky I average around 200Gb per month

been with plus net for a couple of years..very good service in my experience

having to ring plusnet for the third day in succession and currently at twenty minutes and counting on hold.

still no broadband and now landline doesn't take incoming calls as well.

would ideally back out and go somewhere else but the potential £160 cashback I can get from this will be a massive help

#edit

well managed to get them to refund the money I've paid for month 1 and put it on month 2's bill so, fingers crossed, I've wangled the first two months for free

funny thing is, I rang them AGAIN this morning and got through in less than 5 minutes. I needed to be transferred to another department (again) and lo and behold - 30 minute wait

I am with Talk Talk, and when I go through the Plustnet line check they say they would have to give me a new phone number.

That's a bit odd isn't it?

the woman who was dealing with my problem earlier on offered to transfer me to the faults team to deal with my landline problem and my call timer is currently 34 minutes on hold and counting.

I don't understand why Plusnet get such rave reviews for their customer service.

If you have a problem you have to wait upwards of 30minutes on hold. Yes the staff are friendly, based in England and the call is free - however, the wait times are shocking (and double that if you need to be put back in to the queue to speak to someone in technical).

Here is a graph that shows the current wait times:
http://www.plus.net/supportpages.html?a=212

you can get through quickly if you call between 8am-9am (but you may find that the people who are able to get stuff done for you don't start their shifts until 9am). Slight dip in wait times over lunch (12-2) and then after 6pm (but again the staff you really want to get hold of have gone home by then)

I've been looking for a deal on basic broadband for a friend. If you're not tempted by the PlusNet offer and messing around with cashback, the Post Office are offering the following;

Free Broadband for 12 Months (Although it is an 18 month contract) £8 after 12 Months
£16 Line Rental vs PlusNet £16.99
Unlimited Usage
Free Weekend Calls to UK landlines
Plus £48 a year saving when you pay 12 months line rental up front which works out at £144 for the 1st year.
I know that's slightly more but you're getting weekend calls for £14 for the 1st year. Not too bad.

I've also clicked proceed on both offers and looks like in my case, Post Office also have a promotion for Free New Line Connections (£60) Normally compared to PlusNet wanting 49.99 off me.
I'm tempted at this price. Both after 12 months.
Post Office £24 vs PlusNet £26.97

says a lot when their own graph says that the average answer time is 29 minutes.

the man I've just spoken to has claimed that it's because of the time of the year and the increase in faults on the line. Claimed plusnet are aware of the long wait times and are actively recruiting but I'll believe that when I see it.

Re the SKY price increase you dont have to have the £4 a month phone package. I took a Sky deal through Money Saving Expert I only wanted the Broadband and do not have a phone connected so when I was informed about the £4 a month charge I chose Sky Pay As You Talk, which as long as you dont make any calls is FREE.
My last Broadband deal was with Talk Talk and I got a £100 Amazon Voucher, this deal with sky is 8 quid a month line rental No charge for broadband and a £100 credit to the account whcih means I am paying next to nothing for a Years broadband. I just hope something similiar comes by summer 2017. I am not a mean tight fisted git mmm then again ???

I ordered mine through topcashback few weeks back £115 cashback plus £50 from plusnet, all in all not bad

I don't think Alexander Graham Bell had been born when I joined PlusNet (I've been with them that long). Last time I tried to talk to them I too was also really irritated by the long wait time on the phone.

So try this; - forget the phone, try the online chat, the forum or even twitter, they seem to respond far quicker.

Apparently, landline phones are for old people and mobiles are for texting.

personally I would haggle with them, afterall all the power is with you now through sky increasing their prices..look for a better deal using quidco or topcashback and use that as a tool to haggle with sky

they wouldn't budge with me so I moved penalty free of charge elsewhere to plusnet, so either way its win win situation (for me it was £165 cashback £115 topcashback plus £50 from plusnet)

everytime theres an increase in line rental or broadband, play them at their own game and cash in, be it through haggling or moving penalty free and get cashback

my talktalk contract is due to end when I rang through to retentions they offered me another years free broadband which I was happy with.

I telephoned Sky customer services changed over to Sky pay as you talk, so I will not be paying for calls as I won`t be making any, the deal I made is for half price line rental so the increase of £1 on the line rental in December means I will pay an extra 50p a month. I always record telephone conversations with companys that I take a contract with O2 etc (have to ask permission illegal not to make them aware of it), I also save any web pages if I have signed up online. I have just telephoned Sky to confirm that anyone with a half price line rental deal will still only be paying half of what the new line rental fee will be.

Plusnet...are...the...WORST.... most despicable ....company...ever.... *pukes*

I am still thinking to switch to plusnet but I am afraid that the speed will be much slower than in Sky. Any experience???

make sure you don't opt to pay the line rental upfront by direct debit - it's an option but isn't actually possible. the order will just sit in limbo then get cancelled. I found out the hard way and lost my number of 27 years, £90 TCB and £75 amazon voucher as I had to place a new order. Plusnet didn't give 2 hoots!

The 30day windows to cancel penalty free is now over, would have to pay off the contract to cancel now unfortunately.


Ah am i correct in reading this as you have just taken a new contract with sky i.e you're now on a fresh 12 month contract? as i don't want to extend my current contract. When i phoned up i was told if i change to the free pay as you go plan i would lose any current offers including half price line rental, it also states this on the letter i got telling me about the changes in december. I think maybe you are getting to 'keep the offer' as its actually a new offer (just the same one) on a new contract.

**** poor internet but fine for those that don't torrent and have small families. No way I can downgrade from Virgin media to this. I'll get another discount when I threaten to leave next year

I dont think I got my letter until about 12/10 so there may be a few days left for some.

I've tried signing up to this, but want to pay the cost of line rental upfront, thereby saving a few quid extra.

But I can't find a way to do this - it wants to charge me monthly.

I may well be being stupid, but if anyone could tell me what to do I'd be eternally grateful.

Thanks.

Oh, and another thing. Is the router that they will sell you for £6.99 any good, or would I be better off buying an alternative from somewhere else? And if I should go for another, what's cheap and will work? I need wifi, of course.

No one seems to have answered this.

Anyone know the answer?

I've found the answer. If you are moving non-cable then the new provider will do it all for you. (Fibre, not, for some reason).

http://www.moneysavingexpert.com/news/phones/2015/06/ofcom-implementing-easier-telecoms-switching

I'm still with sky, haven't decided what to do yet! If I remember correctly earlier this year I briefly signed up to plus net via topcashback, plusnet asked me to get a Mac code from talktalk who I moved from, so I don't know if I would need to do same if I decided to sign up to plus net via ops link this time! Emlin I've just seen your link to switching provider, so thanks.

I signed up to plusnet for the cashback as it was expiring on that day and I gave sky notice the next day and everything was fine, mainly because I was still in that 30 day notice period

I've just been speaking with sky retentions Dept regarding the increased charges letter they sent me the other week, I was informed that I will not incur any early termination fee if I change provider, I asked if this is because of the new implemented ofcom rules but they said it was just inline with sky policy, also as emlin highlighted earlier that the new provider will inform sky of the switch to make it a smooth transition hopefully without any problems! BTW sky couldn't offer me anything like for like or better than plusnet, so I've got about another 20 days out of my 30 days sky informed me I have to cancel and leave them! No rush hopefully a better offer than plusnet may appear soon!

I signed up with SKY in August this year.

I signed up with SKY in August this year and the price change to the call plan would have meant I was paying double what I was currently paying hence my asking for the Pay as you call plan. It is not a new contract my deal ends in July next year.

praise the gods, i'm finally back online :smile:

11.59pm on Tuesday 24 Nov

Cheers batemans

Slightly misleading and confusing info!

Me: If I decided to sign up for a contract for broadband only via your website, I believe that plus net do all the switching from another existing provider, informing them of the switch
Kyle: Hi, we will notify them that we are taking over the service yes. However a lot of suppliers do request their customer contact them themselves, so I would always advise contacting them to confirm that you are moving to a new supplier once we have confirmed the activation date for your services with ourselves.
Me: Okay I asked sky yesterday as I'm part way through a 12m broadband contract but as sky have informed me that from December 1st they are increasing pricing and that I have 30 days to cancel my contract penalty free, and that if I move to another provider that the new provider will inform sky of the switch
Kyle: Ok then, well once we place our order to take over the service then SKY will be notified of this.
: So if plus net take over as my provider, I will still keep using the same landline connection
Kyle: Is it Sky who have the phoneline currently or is it just the broadband you have with them?
: I have free sky phone evening and weekend calls and unlimited broadband
Kyle: Ok if the line is with sky then for us to take the broadband service then we would need to take the phone line as well. As they use a different type of phone line to the BT network so our broadband would not work with their phone line.
: Approximately 6 months ago I had a phone and broadband contract with talk talk and I moved to plus net briefly before going to sky and there wasn't any problems plus net taking over from talktalk on the same phone line that it is currently!
Kyle: So you had phone with talktalk and broadband with us or did you transfer both services to us?
Me: Both with talktalk for over seven years, then plusnet were in the process of taking over but approximately two weeks before plus net took over I decided to go to sky
Kyle: Ok well I know SKY and talktalk use MPF lines, we can't put our broadband on an MPF line. However if we are taking over the phone service as well, then we send an engineer to the exchange to remove the MPF equipment and move the phone line on to the BT network. So if you are just taking broadband with us and trying to leave the phone with SKY then this would not work, if you are taking line rental with us as well then we will arrange for the line to be moved over to the BT network and then our broadband would be able to be applied to the line.
Me: Okay thanks, for clarifying that, I definitely want to keep the current phone line, also if I sign up to plusnet I was going to choose the broadband and also pay for the line rental upfront for 12months!
Kyle: That is not a problem.
Kyle: Can I help with anything else?
Me: So if I paid the line rental for 12 months that way I would be keeping my current phone number/line
Kyle: You can still keep the same number as long as the current supplier allows us to import it.
Kyle: Just make sure you request this when setting up the account.
Me: I take it I would not be charged extra for this?
Me: What reason would sky have not to import the phone line?
Kyle: If the number belongs to them then they can refuse the transfer. If that was the case we would advise you of this and then ask for you to either speak to them to release it or it would be a case of us generating you a new number.
Kyle: It is simple enough. Contact the new supplier and arrange the account, then confirm with the current supplier that you are leaving. We would then place our orders, if you have requested the number to be retained then we will request that number from the current supplier. As long as they authorise the change over then it will change on the date we confirm.
Me: So besides me signing up for a new broadband and paying for line rental upfront for 12 months on-line via plus net website, I have also go to request the retention of my current phone number/line via telephone with plus net and also telephone sky informing them that I want to take my phone number/line with me to plus net?
Kyle: We need to know that you are wanting to keep the number yes, and you do need to notify sky that you are leaving. However if you tell us that you are wanting to keep the number, then we will send that request to SKY. So you don't need to tell them you want to keep the number as we will inform them of that.
Me: Please clarify all this as it's seems a lot of faffing, so can I just do all this via plus net website or have I definitely got to phone sky and plus net?
Kyle: Yes in the sign up process it will ask you if you want to retain the number and then just complete the sign up process. Then you just need to speak to sky and confirm you are leaving and that is it.
Me: Please also clarify will plus net be charging me any additional costs for bringing my current phone number/line to plus net from sky and any other charges for moving from sky to plus net?
Kyle: No we don't charge for transferring the number or for moving from sky.
Me: Okay I'm starting to feel reassured now, as it seems to be a bit of a uncertainty regarding the exporting of my phone number
Me: So do I need to phone sky before I sign up to plus net online or phone sky after to inform them I'm leaving?
Kyle: No you can phone them after that is not a problem.

From my chat with SKY last week...I understood that (and I'm out of contract now) I would not need to let SKY know that I'm leaving if I was going to another ADSL provider. SKY would ring me once they have received notice from new provider to confirm that I have requested the move. The advisor said there were no MAC codes or anything involved it was behind the scene move.

Thanks, that's good to know

I'd go on SKY chat and get it confirmed, then you will also have a transcript.

Yeah I will do that, cheers fizz

Thanks for this, i was on the same deal by the looks of it, so i contacted sky again and they managed to change me to the pay as you go package whilst keeping all the offers and without changing my contract. ill save £4 a month now as l don't even have a phone plugged in. Again thanks, without knowing someone else managed to get it i would have just took what they told me the first time at face value, left it at that and paid extra a month for a package i wasn't using. Just hope they don't backtrack on what they said and tack on some new charge now, best of luck.

What if I would switch to plusnet and then after a year I would like to come back to sky, do I need to pay this cessation charge for plusnet?

Just signed up awaiting confirmation now

Just spoke to Sky and they offered me free broadband for a year to retain me. Worth giving them a call. Seems they have an offer running around this now.

Has everyone received their cashback from this deal? I haven't, just mailed customer service and they state cash back wasn't part of my deal.

I have not receive my cashback rewards either. will give them a call tomorrow!

Just made call to PlusNet, they are going to send a check to me in two to three weeks.

I received my cheque yesterday. :laughing:

Phoned plusnet a earlier this week i said that it's now been more than 60days since my sign up date, put on hold for 10minutes then gave me some guff about it's from the going live date, call back then!
Very next day received my cheque dated 14 Jan, it was 16 Jan when I phoned, so don't let them fob you off, it is the sign up and not the going live date the 60days start from!