Why was there only 9-10 months warranty? Surely they're brand new and you could prove to Apple your purchase date.

So they where 2 months old ?

I'm confused as well?

Ah ha, got it. I'd selected the wrong 10GB option and then couldn't figure out how he'd got to the £419 price! Got it now though.

Many thanks. This should be put up with every O2 refresh deal :smiley:

Many thanks for the very detailed procedure.
If I didn't use any call/txt/data, would that mean I am paying nothing for air time?
or they are doing it for the proportion of the days you before me canceling the contract?

Is the unlocking part essential??

It's a Piece of ****

Many thanks!

It's all in the thread pal just use the walk through I put earlier

Thanks fella

within 24hr, during business days

ah thats great, is it true that once you install a sim car into the phone the iphone locks it to that network

Enter your serial number here

That's in the old days of refresh no such problems now

Happy days and you should get the father of the year award for getting her a decent phone not a Moto g in sight :wink:

No hard sell at all mate it's very easy and o2 staff are the best imo for telecoms anyway

Is that experience as its definatly not mine

No that's wrong it's £329.99 no discount needed

Total amount payable £329.99 that's what you pay not £389.99 is what your looking at

ah didn't realise he was looking at the 16gb iphone, as the final sum was £419 as I paid for the 128gb I assumed it was the same thing.

Total amount payable £199.99 still there ignore as stated the bottom figure

you pressing wrong buttons.

Yes

Usually done in a day mate

Never had to wait 10 days, 24 hrs at the most.Your actually lucky this means your phones not been registered ... Never used X

Not sure on the specific iphone / airtime you have chosen but when you go to the basket it will show you two separate costs. Device plan and airtime plan.

You will have to sign up to both, then you can decide whether or not to keep or cancel the airtime plan.

If you want to cancel and plan to use on another network you will need a code in order to unlock the phone, or it may have already been unlocked by the previous owner as it is a refurb. You can test with another sim.

Opinions differ on two of your questions :

Re turning phone on some say you need to turn on and activate the phone with the o2 sim and make a call if you want to unlock. I have done this by calling o2 on 202 as it is free. Others tell you they have unlocked using the imei supplied with the paperwork and discussing with online chat or customer services on the phone.

Once you have your unlock code or have established the phone is already unlocked by testing it with a sim from another network you can then go ahead and call o2 to cancel the airtime.

Re credit rating if you are a new customer they will do two credit scores one for each part of the deal (device and airtime). If you have lots of recent searches this could contribute to a lower score as it will lower the overall duration of your credit agreements. How important this is depends on whether you intend on taking any other credit, particularly for things like mortgages where they can be strict about recent credit history. In that scenario I would leave well alone!

I know am puzzled myself.Wanted to thank him as last time I did this the hassle to get o2 to cancel airtime was awful.The porter said this issue had been fixed ,he was correct and am really leased with phone.

Hi mate you don't have a wall by any chance going spare I need something to bang my head against :wink:

Don't worry, I understand, you select the

£59.99 upfront

£44.00 monthly

then cancel the contract straight away.

This is what your are Doing mate

Not sure.. I already have a bill amount on my account for the first month!

No it doesn't matter

Nope.. just been 24 hours for me though as my original request (3 days ago) appeared not to have been sent when I spoke with online chat

​did u get an email when it was done?

I just checked my account, also says 'disconnected' but has a bill for the first month. My first thought was they were charging me for the first month, but having read your comment it will hopefully change when it becomes the final bill. I'll keep an eye on it. I cancelled the direct debit, I'll take the credit rating hit before I lose a penny!

Same for me.. Not sure on your other issue with returns

Thanks mate.

Yup I understand why but I have worked hard for my credit rating hence deciding not to :smiley: I can take the hit if needed as long as I know it's coming and keep tabs on my accounts!!

See my post above final bill was generated after I spoke to online chat about the first month to tell them it was incorrect.

They told me it was all cancelled and the final bill would be zero and I need not do anything.

But when it showed up I got an email and it was for the full amount of the airtime to be taken on 2nd January. I have now cancelled the dd on their advice after contacting them again to have a whinge!

Same thing happened to me twice, early termination charge for £548 in October, £580 in November, o2 said it was a system fault, they did remove the charge before it was taken from my bank account.

They said as much to me today will keep an eye on the rating

My experience was the same up until this point. But it was after the easy phone calls that the issues started

Handset received
Unlock requested
Unlock received
Paid off handset
Cancelled airtime (assured no charge would be taken)

Then...

Charge appeared for first month
Called to query, (this charge was cancelled and assured the remaining airtime bill would definitely not be charged)
Amount was taken from my account for first month
Final bill arrived....with full airtime amount showing owing
Phoned to query (this charge was cancelled final bill would arrive in 3 days but to gurantee no payment taken I would need to cancel then direct debit)
Reluctantly cancelled the direct debit and then the final bill was amended!
Filled in the online form to claim a refund of the amount taken for month 1

Sorted in the end but a bit of a hassle. Keep an eye on your account/final bills if you haven't already cancelled the direct debit you may find that despite the "painless" process they still try to take the first month and then the complete airtime.

Thanks for clarifying, just relaying my experience whilst speaking with the 02 customer service advisor.