This is my very first comment on here, and it is a selfless one, I hope it helps anyone decide if it is a good idea to join this network...

I have been with id for 4 months and EVERY month I have been overcharged even though I am on a capped plan, every time I have rung customer services the bill has been made worse rather than rectified, I have now left them on gone with BT, who seem to be excellent so far.

The actual phone service is great, signal is good and it is 4G at no extra cost, but the capped plans will not come into effect for about 90 minutes or so and will lead to massive bills as the rates they charge for Internet is extreme to say the least.

I honestly can say they are the worst network ever, and that is saying something, but then again, don't believe me, just read the iD Facebook page, the wall is full of complaints about £400 pound bills for one month on capped plans....

i only posted today just to try and help anyone from going what I went through, if one person listens then it is worth the time it takes!

I experienced possibly the worst customer service I've ever had when trying (and failing) to use their service. Good look to anyone who is brave enough to sign up with them.

colddd

No longer available. Needs another click to.

Anyone advise whether I should move to this network or not or go with giffgaff instead?

Agree with @lancewiz very easy porting number in - I gave iD my PAC one day and number was transferred the following day. Excellent service. :smirk:

first post ever here..signed up last Sunday as 4gb data for a tenner sounded sweet.

I've been trying since Tuesday ever few hours to set up my number to ported with no luck via the app. 5 calls later to the most pointless customer service team ever, no solution in sight and there answer is always the same, "try again later..".

if you have joined yet.. don't, especially if you would like to keep your number...

This 5£ cap, if you go over your data allowance does it just eat into the cap meaning your bills are always 5£ more each month?

Most networks just stop your data when you run out. Using the 5£ buffer for calls/texts I can understand, but data?

Hi there.

Just to confirm for those asking about keeping your iD number - unfortunately we aren't able to port iD to iD numbers. We know this is frustrating and we're working hard to make sure you guys get the best experience possible with us.

However we are able to port numbers from 3's network.

Thanks :smiley:

iD Team

Good deal

unfortunately for youself, iD have never done unlimited text. They've ALWAYS done 5000 texts.

Well surprise surprise, 48 hours later and no-one has called me back. Such a simple issue that seems to be impossible to fix.

Their FB page team have responded telling me they've found a data issue then 24 hours later in a follow up message it's clear they're trying to fix a problem I don't actually have.

Seriously how hard can it be. I signed up for 1GB data....i have 500MB. Just click the right tariff. I can't think it's any harder than that!

The 4GB plan has been available for a long time through uSwitch:
http://www.uswitch.com/mobiles/sim_only_deal/2a1df4e13bccb4c0e7b49662cdabc982dfd93f60

i think they dont allow tethering either...

Worse customer service I've ever experienced. Was sold this on the basis that data works in Europe same as 3 network. It doesn't, and they've refused to refund anything. Infact charging me an extra month disconnection fee.

It makes me laugh reading these reviews. If you're getting over charged then there is a reason behind it, no network over charge you for no reason.... you might want to make sure you're not phoning 0800 numbers or going over your data. I have been with iD coming up to 6 months now with the unlimited data plan and I can't knock it! Brilliant 4G especially if you're in a strong serviced area and can download at around 1.2mb/s. I have tethered also, as someone above said and they haven't issue any warning saying it is not allowed.

Nothing wrong with the network and if you're being over charged phone the network and ask why.

(I work for Carphone Warehouse but I'm not just saying this)

This is my very first comment on here, and it is a selfless one, I hope it helps anyone decide if it is a good idea to join this network...

I have been with id for 4 months and EVERY month I have been overcharged even though I am on a capped plan, every time I have rung customer services the bill has been made worse rather than rectified, I have now left them on gone with BT, who seem to be excellent so far.

The actual phone service is great, signal is good and it is 4G at no extra cost, but the capped plans will not come into effect for about 90 minutes or so and will lead to massive bills as the rates they charge for Internet is extreme to say the least.

I honestly can say they are the worst network ever, and that is saying something, but then again, don't believe me, just read the iD Facebook page, the wall is full of complaints about £400 pound bills for one month on capped plans....

i only posted today just to try and help anyone from going what I went through, if one person listens then it is worth the time it takes!

Be very careful. I applied for a double data SIM on Monday. SIM arrived Tuesday but I have no double data. Customer services cannot seem to fix this. Surely this is a basic issue!?!?! The helpdesk said they'd call me back within 48 hours (yeah right!). Their FB team have spent the entire day and literally just replied with "we have identified some possible data issues and we're still looking into this for you,..." Wow...no sh*t sherlock.

It seems all the warnings are true. They do seem about as useful as a chocolate teapot.

Has anyone actually had any positive experiences with this network?

typical of all new network providers. they are terrible until they have been around for a while our until they go bust

I was briefly with id mobile, I was on a 'shockproof' contract which was capped at £20. I was somewhat surprised to find I was billed £158 this morning, now I've got to wait for the refund to be processed. Fantastic network...

There have been at least two instances that I'm aware of that resulted in failed credit checks, when the actual check did not take place. I wasn't happy when I received my failed credit check e-mail and that's when I decided to dig a little deeper and iD Mobile admitted that there was a problem with their credit checks as they'd had a lot of failed results and probably a lot of unhappy (potential) customers.

I think it took ten days to get everything sorted and the new phone delivered, but I did miss the first phone call from a representative to sort out my new contract so it would have been sooner had I took that call. The porting of the phone number from 3 to iD Mobile took a couple of days - they don't process those requests on a weekend.

Some may say that ten days is a long time to get it sorted, but the contract I took up was well worth it as I needed a new phone and this was the cheapest way (by a country mile) to get a contract and a new phone.

So, if you failed the credit check at a time when there was an issue, you may find that another order is processed when a check actually takes place.

Thanks for the heads up. Signed up yesterday and got my confirmation (after credit check) through this morning. Can't remember having a credit check with giffgaff or talk talk mobile. Hoping it'll all go smoothly after reading everyone's comments! I've gone for the £5 a month Shockproof SIM only 30 day rolling contract. 250 mins, 5000 texts & 1GB. It's less than 1/2 the price of what I'm paying at the moment so it's got to be worth a try.

If you're after more minutes and not fussed about 4G, check out the Talkmobile deal here: http://www.hotukdeals.com/deals/talkmobile-sim-only-deal-3000-mins-4gb-data-12-months-10pm-5-84-a-month-after-cashback-2330009

I failed the credit check last time too.
Also have unblemished credit history.
Not sure if I should try again....

I am actually happy with the service and coverage but the fact they couldn't reduce my plan in line with their new price and suggested jumping through hoops to keep my number made me change my mind quickly. That and the fact if you hit or go over your price cap through calls or texts they instantly stop your data, even if you still have allowances left.

Worst provider ever. I have two sim only deals with this company. Nothing but overcharges and problems. STAY AWAY!!!!

Might be alright, but you get 2500 more minutes on Talkmobile for the same price (with the same 4GB data).
iD definitely use the 3 network.

Yeah thats what i thought would be the case. They c*cked up my port in the first place so dont really think i can be bothered to do it again!

Can anyone confirm what phone network they piggyback. Heard 3 and O2. I don't get 3 phone signal in office so had to change to giffgaff (O2) to get signal.. Need loads of data too

Can you port number from ID to ID?

awful network, avoid...You will have more problems than with three directly!

They use Three 100%. I have a data sim on my iPad and in the settings it says "Carrier Three 22.0"

glad i signed up when they was offering 2000mins 5000 txt and unlimited 4g for £20 been tethering at 4G speeds and using over 100GB a month and they havent said anything. been an overall good provider so far..

I was able to port a 3 number to a new iD mobile contract. However, I have heard some networks don't or won't port numbers from the same network - iD mobile use the 3 network, but they have the facility to port from the network they run from.

On the subject of failed credit checks, iD mobile is well known for their checks coming back with failures, even though the check may not have taken place. My new contract with them failed the credit check and I've never missed a payment. So, I contacted them by email and via their Facebook page.

They realised that lots of customers were failing the credit check and after a bit of polite nudging from me, a representative called to process the new contract. Quite a few others got caught up in the issue and many of them got the deal.

I found the process to sort things a little time consuming, but being polite and persevering paid dividends.

I have another contract with 3 and I had to contact them to order a nano SIM card. The call went straight through and the representative sent me a new card in the post. Upon receipt, I called them again to port my number to the nano SIM card and there was no queue.

The 3 call centre may be offshore, but as long as you clearly explain what you want, I've always had a positive experience from them. Contrast that with O2 and the many problems and network issues I suffered until my contract came to an end. I was a loyal customer since the BT Cellnet days, but I would not go back to O2 again and 3 have given me a problem free service at a good price.

Can't turn off voicemail....

Check their customer service reviews out very carefully before signing up. It's taken nearly 3 months and hours on the phone to get my tariff sorted out.
They offer good rates and the widest inclusive roaming deals on the Takeaway Plan.

Does this balance the poor customer service? Tough to answer...

Why people go on about custom service all the time i don't know because all custom service is bad now days
i think it depends where you live because i have been with Three for about 4yrs and only rang them 2-3 times and got through with-in a couple of mins and when you are on the phone waiting it always seem longer than it is.
I think out of all the company's i rang BT was the worst and then my doctors in the morning. :smile:

You aren't making much sense mate. Not sure what the problem is here really.

So you expect them not to credit check for a contract? You do know every network does that?

True. It's even worse- its a contract! No thanks...

lol I would stay clear of such network which does creditchecks to give you PAYG tariff ....

Can't be worse than EE as far as customer service goes. Think I'll give them a try, 30 day contract so nothing to lose.

I signed up for a 24 month contract, for some reason my account shows a 12 month contract which I'm happy about now as the data coverage abroad, partly the reason I went with them, is not great. Customer service is iffy too. In general they're OK

good find op, heat

Pricewise, this is untouchable.

Maybe so. I think i'll cancel regardless as i can get a cheaper deal for what I'm getting elsewhere, I've just been putting it off.

I planned to move to the PO but they've decreased their data. I'll read the reviews regarding ID tomorrow and see what people are saying before purchasing.

I personally wouldn't touch them, I signed up with them in September and it's been a nightmare. They can't get my contract allowance right and they owe me nearly £100 already. Awful customer service, and hours wasted on the phone! Read reviews on them and avoid!!!!

Shiiity network. Stay clear

Thanks - i'll be cancelling with EE tomorrow.

I experienced possibly the worst customer service I've ever had when trying (and failing) to use their service. Good look to anyone who is brave enough to sign up with them.

The £10 plan is showing 100 mins not 500?

I already posted this earlier, but good deal nonetheless.

Tethering not allowed... cold. Brrr!

Its 3 network

Have ordered for my son. When i googled,it said 3 network.

Google says they are using O2 same as GiffGaff

are they a good network I have giff gaff and it'd terrible

Did anyone had a problem with them? I didn't meet credit check criteria for shock proof £5 30 days contract, despite my credit history is perfect.

TCB from £5.25

It's 4G says if you click buy now.

It's not clear to me if it is 4G data. What do you think?