OFFER TERMS
£5 statement credit redeemable once per Card per participating merchant until 20/12/15.
Available in-store only at participating merchants
Offer only applies to spend on the Card to which the offer is saved between 05/12/15 and 20/12/15. It does not apply to spend on other Cards you might hold.
You must continue to make payments in accordance with your Card agreement. If you don?t, your participation in the Offer may be cancelled.
An awarded credit may be reversed if qualifying transaction is refunded or cancelled.
Statement credits are usually issued within 3-5 business days of qualifying spend, but may take up to 8 weeks to appear on your account.
Payment is required in full on the American Express Card to which the offer is saved.
For full Offer Terms and more details about statement credits click here. By saving the offer to your Card, you agree to the Offer Terms.
Register on your account login on the offers page. Then receive the email.
You're all set to receive a £5 statement credit when you spend £10 or more in a single transaction in-store at a participating small business between 5 and 20 December 2015. Terms apply*
The high street heroes making a difference in your local area can be found by searching for participating businesses below. We believe the work they do for your local community is really important, so that's why you'll be rewarded for every one you visit.
Showing on my two accounts - backinstock will be happy
heat added
benjai
2 Nov 151#2
Wow for two weeks this time, what an awesome deal. Shame I'll be out the country for those two weeks!
backinstock
2 Nov 151#3
Lol
Totally orgasmic though.
Added to all three cards and I will totally (ab)use this offer.
Deal of the year for myself, don't forget to check out small pubs and restaurants as they sometimes offer giftcards - these can be used throughout the year.
Stamps from some shops are a great buy too.
Hopefully more small shops on the list this year.
Happy days. :smile:
morgie
2 Nov 151#4
Nice, thank you.
backinstock
2 Nov 152#5
Map - enter your area for small shop merchants and plan your route.
My wife has a card on my account.... Is there a way to add this to her card?
backinstock to p-e-t-e
2 Nov 152#8
Yes, but you'll have to login to her account to add.
Create an account if she hasn't yet registered. My wife's supplementary card has the offer, as usual.
morgie to p-e-t-e
2 Nov 15#15
Wait for the public enrolment link for Amex issued cards. It's already up for non Amex issued cards, doubt it'll be too long.
juggler1
2 Nov 15#9
Wow, thanks! Saved :smiley:
p-e-t-e
2 Nov 15#10
Cheers.... Will try that
bojangles
2 Nov 15#11
amexconnect.com if you have a Amex issued by someone else.
Offer is on my account
dodgymix
2 Nov 15#12
wasnt this spend £5 get £5 back last year?
morgie to dodgymix
2 Nov 15#14
Nope, same deal and also ran for two weeks as it's doing this time. Kicks off with Small Business Saturday.
Thanks, getting a 404 from the Members page map on the front.
dantana
2 Nov 15#18
Brilliant! thanks for this one!
beanhead69
2 Nov 152#19
Thanks for the heads-up! Planning my routes home from work now to maximise on this.
Make sure you ask whether they take AMEX at the shop first though - some charge up to £1 and others declining even though they are listed.
b19jonn
2 Nov 15#20
The web page they are using this year is so much better. Glad they updated it.
vultan999 to b19jonn
2 Nov 15#32
It's just giving me 404 errors if I click on any of the shops. Tried in Chrome and Internet Explorer.
vns146
2 Nov 15#21
If you have multiple cards, log out and log back in to get the offer on the next card.
mujh92
2 Nov 15#22
Great Offer.
happymanuk
2 Nov 15#23
Can this be used more than once per card ?
Qasim7
2 Nov 15#24
It states Offer only applies to spend on the Card to which the offer is saved between 05/12/15 and 20/12/15. It does not apply to spend on other Cards you might hold.
I saved it today though so does that mean the offer will not be available to me or have they made a mistake with the dates?
pcs7038
2 Nov 15#25
From the sign up page
I interpret this as
- you can sign up from now until 20 December
- the qualifying spend is from 5-20 December
nabbealhussain
2 Nov 151#26
Do check with shops before you shop that they accept Amex. I found last year that some shops on the list didn't actually accept them. Good to see its on for 2 weeks again.
nickc74 to nabbealhussain
2 Nov 15#69
I had this too, but a call or email to Amex and they will credit your account £5 if the retailer doesn't accept. Some local shops in London told they they refuse to take Amex anymore due to the cost to them which is too high to pass onto the customer some stated over £2 per transaction. To be honest I do feel for them, in today's connected world I don't see why anyone, customer or retailer should have to pay for using a card.
happybunny75
2 Nov 15#27
Will make even more use of this, this year! Thanks op!
simon77
2 Nov 15#28
Oh, thanks I'll set up an account. I'd assumed that supplementary cards would be automatic as they have the same long number.
Sharpharp
2 Nov 15#29
So can you go back to the same merchant multiple times during the promo?
tek-monkey to Sharpharp
2 Nov 15#30
Once per shop isn't it?
Sharpharp
2 Nov 151#31
I dunno, that's why I was asking :smile:
backinstock
2 Nov 15#33
Be careful though as last year I was told it's one per business name (per card).
That was a shame as One Stop shops are franchises with individual owners. Amex customer service is excellent though and they would probably manually add once they see the different address - a gamble though.
One of my favourite butchers isn't listed, so I've messaged them to find out if they'll be enrolling.
chuichi
2 Nov 15#34
Sigh doesn't look like it's eligible for my Nectar AMEX...
morgie to chuichi
2 Nov 15#38
Should be, Amex open this up to all cards (I think even corp(?)). How are you checking?
husain_kola to chuichi
2 Nov 15#39
Why do you not just get a platinum cashback one? Much better than the Nectar one.
sach1636 to chuichi
5 Dec 15#103
I have this offer on my Amex nectar.
prav86
2 Nov 151#35
Have all of the heat.
Used this last 2 years and saved an absolute fortune on a bar crawl around Brum. So much so we went again the following week using the Mrs' cards. 2 crawls for the price of 1. And just in time for a few Christmas pressies too...
sammyz1
2 Nov 15#36
Won't let me log in. Guess that means no.
vns146
2 Nov 15#37
On the 2nd December, someone will repost this exact deal...
morgie to vns146
2 Nov 15#59
Yup, happened last year and within HUKD rules as over a month from original deal.
Oh is it, I'll have to check it out!
My card is actually a supplementary of my mom's hehe
stfagos
2 Nov 15#42
That's great, thanks a lot OP :smiley:
sarkymark1
2 Nov 15#43
Used this at Centre Mk last year to buy 3 x £10 Mk Centre gift cards on my 3 Amex cards. £30 of gift vouchers that can be used at most retailers in the mall for £15! Deal! Centre vouchers good for 1 year from date of issue.
Good deal, I used it last time in about 8 stores and saved £40. Hoping to do the same again.
dybydx
2 Nov 15#47
Heat from me! Look forwards to this every year :smiley:
nnenne
2 Nov 15#48
Was waiting for this,thanks for the heads up. Added to platinum card.
nnenne
2 Nov 15#49
Also on my supplementary card.
flamethrower
2 Nov 15#50
possibly the hottest deal of the year if you use it wisely.
vns146
2 Nov 15#52
Incorrect, it was £10 get £5 back. Check your statements people.
Searcher2
2 Nov 15#53
I took this offer up last year but there were a lot more places around me that were signed up for the offer compared to now. Maybe more will sign up to it before the start of the campaign?
I've saved the offer on all my 3 cards (2 supplementary), is the offer actually running from 5th December?
Also are all OneStop stores in this deal? Not listed on the map but I have used my card there few months back.
Derek_Duval
2 Nov 15#56
These deals are likely to be non existent in the near future due to the new EU cap on credit card charge levy to retailers. The government are stupid enough to think the retailers will pass the savings onto the consumer!
kharma45 to Derek_Duval
2 Nov 15#72
Doesn't apply to Amex
sds1493
2 Nov 15#57
Not on Amex...
Derek_Duval to sds1493
2 Nov 15#65
Will be Amex as well after 3 years. Also other Amex cards such as barclaycard Amex (which I've got) will be affected straight away.
Bossworld
2 Nov 15#58
Sweet, thank you.
andrewbushell3
2 Nov 151#61
And Amex costs small businesses far more than any other card so yeah let's hit them with charges for personal gain.
kharma45 to andrewbushell3
2 Nov 15#73
No one forces them to take Amex
unsaltedrhino to andrewbushell3
3 Nov 15#85
Well, this deal actually makes me shop more at local businesses and some which I probably wouldn't normally so the upturn in sales must surely outweighs the charges?
mecheekymonkey
2 Nov 15#62
Nice, got it
barnehurst
2 Nov 15#63
We’re sorry, the Card number you have entered is not eligible to register on this site
I have a standard AMEX Platinum card - whats going on ?
morgie to barnehurst
2 Nov 15#68
You're trying to register an Amex issued card on the Amex Connect site for Amex cards issued by MBNA, TSB, Lloyds and Barclays (?)
Instead log into your Amex account http://www.americanexpress.com/uk and click on the 'Offers' tab to check for it there and add it to your card.
Melbury
2 Nov 15#64
Just out of interest, who takes the hit on these Amex deals? Is it Amex themselves or the retailer?
Derek_Duval to Melbury
2 Nov 15#66
Amex
Melbury
2 Nov 15#67
Thanks, they will probably be cancelling my card soon then because I only use it when they have these tremendous offers on:)
leedslad83
2 Nov 15#70
Thanks OP
aembleton
2 Nov 15#71
Works on my Barclaycard Amex :smiley:
Derek_Duval
2 Nov 15#74
Will be Amex as well after 3 years. Also other Amex cards such as barclaycard Amex (which I've got) will be affected straight away.
andrewbushell3
2 Nov 15#75
actually I have been but I always tell folks I don't accept it. costs 4 times the amount in fees to accept Amex as
a
debit card and three times any other credit card, that's why everyone says "we don't take Amex"
paul.jacobs
3 Nov 15#76
I tried to use my card in three local shops listed last year, none took AMEX, gave up.
morgie to paul.jacobs
3 Nov 15#77
Were they listed on the Shop Small site? If it happens again contact customer service online or by phone and they'll most likely credit you £5 and then have the listing removed from the site.
Lyssie
3 Nov 15#79
Comment
That was the offer TWO years ago, from what I remember.
powerjumps18
3 Nov 15#80
Capital kebab house in Waterloo accepts amex cards according to the map. What happens you order at the shop and they don't accept amex and have to pay by cash?
powerjumps18
3 Nov 15#81
Anyone know of any newsagents that do oyster card top up in or around SE / SW London postcodes?
mb021
3 Nov 15#82
My apologies, I stand corrected.
barnehurst
3 Nov 15#83
AMEX tell me that 'American Express Connect' is created for other Card providers in association with American Express. For example, Virgin MBNA American Express or Lloyds TSB Airmiles Duo American Express Cards. These Cards are issued and serviced by the banks and not American Express.
Therefore if you have a standard AMEX card you are excluded from this and all other Conect offers !
Bossworld to barnehurst
3 Nov 151#84
Yeah, so just log in to the main Amex site instead where you can find it in your 'Offers' section, given that the Connect site is for cards issued by third parties.
abhishektoraskar
5 Nov 15#86
activated the deal, went to a shop near office, which was listed in the small shops list on amex list. The lady at the shop said they dont take amex.
:smirk:
backinstock to abhishektoraskar
5 Nov 151#87
There will be a few irregularities.
A few years back, I ordered meals in a local pub (which was listed) and when I tried to pay by Amex, I was told they stopped taking Amex ages ago! I paid by Visa and Amex still added my £5 once I informed them. Top customer service.
I've noticed a few retailers who have actually ceased trading who are still on the list! I'm not too sure how they were added, unless they have just recently ceased trading?
Chanchi32
7 Nov 153#88
Now on the cardmembers site to register additional Amex issued cards
Just booked a cheeky hotel stay in Edinburgh for December during the Shop Small event via the Travelodge deal (£15 off and only £13 per night). See what I can (ab)use the Amex cards on up here. :smile:
Already have a long list of targets..........................roll on the 5th December. lol
BigPlonker
16 Nov 15#94
Both my local One Stops are showing. Could I get £5 from each or will that not work?
backinstock to BigPlonker
1 Dec 15#97
Last year I was told it was one transaction per card per business name. One Stop and others that had multiple shops (same name) didn't track and I had to claim over the phone (all resolved). Might be different this year, but I suppose it would depend on tracking on the business number listed by AMEX, rather than the name. One Stop shops are generally individual franchises, so hopefully we can use more than one. We'll find out from Saturday though.
One Stop shop offers updated and may be worth considering? http://www.onestop.co.uk/offers.php
Some of the 3 for £5 chocolates may be an option.
Stella 10 x 440ml cans for that magic £10.................so £5.
Hardy's Crest and Echo Falls wines @ £5 per bottle.
Beers 3 for £5 (Singha, Cobra, Birra Moretti, Budweiser etc - large bottles 630ml - 660ml)
Some mix and match ideas?
You'll need to check to see if your local store is licensed.
Plenty of £10 packs of beers.
Daz 22 wash - £2.59
Regina 9 pack toilet rolls £2.19
Toblerone 400g - £3
Walkers crisps 30 x 25g pack - £3
So, basically half those prices again........................if you can get to that perfect £10 spend.
Good luck guys, I'm hoping to achieve a minimum of £150 back (30 x £5 rebates) across our cards.
Starting Saturday. lol
SLOAMAN
22 Nov 15#95
What would be great would be to get a list of some of the larger stores and or local stores .
So for example i know that some franchised CEX will be in the offer. Same for some Budgens supermarkets and so on
RealDealSeeker
1 Dec 15#96
Some finds;
Not been able to find the franchised CEX or Budgens. Did see these broadly national chains;
One Stop Shops
Premier Stores
Some NISA stores (but not all)
Cashgenerator (but not all)
In addition to those above, I have quite a few newsagent/mini supermarkets near me. Other than buying random grocerys, anyone have any specific tips to maximise value?
Assume you can buy stamps?
Gift-cards?
What about lottery / scratch cards?
BigPlonker
2 Dec 15#98
Good effort!
backinstock
5 Dec 153#99
Alive and kicking.
Fingers crossed for One Stop shops tracking automatically.
Good luck.
morgie
5 Dec 156#100
SMALL SHOP OWNERS OF EDINBURGH - BRACE YOURSELVES! YOU HAVE BEEN WARNED!
Shop owner: 'How would you like to pay?'
You: 'Over 4 Amex cards in individual transactions of £10 please.'
Shop owner::confused:
Chanchi32
5 Dec 152#101
You're local Harrods is included if London based :smiley:
henryftw to Chanchi32
5 Dec 15#106
Post office for stratford, hyde park and Ladbroke grove
powerjumps18 to Chanchi32
6 Dec 15#108
what can you get from harrows for tenner, a plastic bag?
backinstock
5 Dec 15#102
Good news is immediate email notification for a One Stop shop purchase. Could be possible to use each store?
Bad news, none of the two purchases made on a supplementary card (saved offer) gave an email notification! I'll give them a call, but will only use my cards until clarification is given.
Anyone else had an issue with supplementary cards?
backinstock
5 Dec 15#104
Frustrating day!
Only 3 email confirmations from 8 transactions! On top of that, 2 x merchants who don't take AMEX and one of those never has!
Hoping the £5 credits show by Wednesday, but fear claims.
Gave up for today, might try again tomorrow.
sammyz1
5 Dec 15#105
Do One Stop Shops sell gift cards?
powerjumps18
5 Dec 15#107
one stop based in sw17 not appearing on the map but they do Take amex. Do you think it will work?
3lj-uk
6 Dec 151#109
Went to local takeaway listed、ordered and when tried to pay was told they don't take Amex :-(
backinstock to 3lj-uk
6 Dec 15#111
Join the club!
Looks a mess at first glance / attempts.
There'll be lots and lots of manual claims I'd imagine, along with £5 credits for instances like your experience 3lj-uk.
Last year the customer services stated they hated this time of year / event. Great for small businesses, but headaches for customers and staff!
I've started a spreadsheet to keep track, but I'll still carry on..................regardless.
Looking forward to hearing more experiences, good and bad.
RealDealSeeker to 3lj-uk
6 Dec 151#112
If they're on the Amex list, and based on last year, send an email to Amex and they'll credit you anyway.
jonpeat
6 Dec 152#110
Yes noticed a lot less retailers taking part in Newcastle this year. I've got a one stop but thats going to be about it for me this year. A shame, as last year I went to some really nice small shops in and around the city centre that I wouldn't have if not for this offer.
3lj-uk
6 Dec 151#113
Can I ask which email? All I've found is a telephone number or the option to tweet :-/
RealDealSeeker
6 Dec 151#114
Log into your Amex account, click contact us, and it has inbuilt secure messaging.
backinstock
6 Dec 15#115
Has anyone had an email notification for a supplementary card?
We've just made 3 purchases from the same merchant, 2 on my crads and 1 on the wife's supplementary card. Both mine came with notification emails (instantly), but not the wife's!
Sharpharp
7 Dec 15#116
I don't hold much hope for this, I keep getting card declined for the Post office and still haven't received any replies from AM ex via their online messaging system for over a week....
Poor service and I suspect these Small Shops ones will likely go the same route...
jimcat
7 Dec 15#117
Another trick is to buy mobile phone topups
gemignani
7 Dec 15#118
can I top-up a three pay monthly on a off licence?
backinstock
7 Dec 15#119
I think it's apparent now that supplementary cardholders don't receive email notifications for 'shop small' purchases. Although, they do receive email notifications for manually added merchants, like Superdrug for example.
Up to 18 transactions now and have had two added due to merchants not or have never taken Amex. Strange they are listed? So, it looks like I may have only had one merchant with issues (no emails) and I'll have to wait and see what appears in the next few days.
Caconym to backinstock
7 Dec 151#120
I went to a One Stop today and had two success emails with one of these from a supplementary card. I've not made any other supplementary purchases yet but so far so good.
backinstock
7 Dec 15#121
Have you tried 2 different One Stop shops with the same card?
I'll probably try it on Wednesday and if it works, it will give lots of extra opportunities. If it fails, I've wasted a fiver.........................but I've had 2 x £5 credits for non-Amex listed merchants..................so time to take a gamble.
Anyone living in the Edinburgh area who can recommend central bars and cafes who are participating in the shop small event? Maybe a couple of wine shops and gift shops (wife) too.
The Beerhive looks worth a visit - http://www.thebeerhive.co.uk/
Recommendations appreciated.
Caconym
7 Dec 151#122
Not yet, but I'll try soon. It worked last year (but can't recall if I had to call Amex to get the reward or if it came through automatically)
super75
8 Dec 15#123
Can u please give details and addresses of the post offices can't seem to find them on the map. TIA.
super75
8 Dec 15#124
Can you please give details and addresses of these post offices. Can't seem to find them on the Amex map. TIA
wolfinsheepsclothing
8 Dec 15#125
Ive had success with shops that were on the map last year but not this year.
for oyster top ups they some times want 50p service charge but still nearly half price travel.
Have had to get second oyster as only allowed to top up to £90
backinstock
9 Dec 15#126
Did another two different One Stop shops on the same card used on another One Stop shop on Saturday and both gave email confirmations immediately, as normal. Obviously fully expecting these to be paid and that gives options for other One Stop shops and other cards.
Gold Blend coffee 200g - £5 per jar - 2 jars (£10) = £5 (£2.50 per jar) once £5 credit has been added.
(wife's Xmas present sorted - lol)
powerjumps18
10 Dec 15#127
There is a OneStop near me sw17 however it's not appearing on the map, any ideas?
backinstock
10 Dec 15#128
Put your postcode or area into the map and type in One Stop where it says 'select all' etc and see how many pop up.
powerjumps18
11 Dec 15#129
thanks mate, it worked! I popped in earlier didn't find anything I wanted but will go in next week any stock up on biscuit tins. Shame they don't do their own gift cards
powerjumps18
11 Dec 15#130
my local Barbars is listed and noticed they too in this. Lets see if I can get a decent cut for fiver :wink:
Weggie
11 Dec 15#131
Redeemed mine today. Thanks.
backinstock
11 Dec 15#132
Maybe they sell stamps?
I bought a book of 12 2nd class stamps today, along with other bits. Mine also sold books of 6 1st class. If wanted of course.
powerjumps18
12 Dec 15#133
yes they do bought from them before. Will have a proper look before the offer ends
powerjumps18
13 Dec 15#134
How's everyones shop small experience going?
Bossworld to powerjumps18
13 Dec 15#135
Was in town on Wednesday and couldn't think of anything I wanted from any of the shops on the list.
morgie
13 Dec 15#136
Having some success this year, but certainly finding a lot of places have stopped (or refuse the card), or when you ask if they take it respond with "only if you have nothing else". Still if you email Amex on any place that is advertised on their list but refuses it, they usually credit you £5.
morgie
13 Dec 15#137
Most of my successful spend this year is at restaurants, bars, local off license, barbers. Will track a OneStop or two down soon I hope. As mentioned in my comment above though, definitely a few places I've used in previous years that still show on the list and now refuse to take Amex.
morgie
13 Dec 15#138
OneStop ideas/experience based on ~£10 spends that will of course in real terms cost you £5
* 12 x 2nd class stamps plus 6 x 1st class stamps = £10.26
* Various large bottles of beer are on 3 for £5 (so yes, you guessed, 6 for £10) E.g. Heineken 650ml, Doombar 500ml (several others). When I purchased these I was offered a free Sun newspaper (draw your own conclusions), but this is HUKD and I just mentioned something was free that would usually cost £1...sooo.....
* 5 x National Lottery Tickets or EuroMillions = £10. Fairly certain Amex can't tell what you've purchased so this doesn't have any interest applied like cash or some gambling sites would if using your card.
matwalaboy
14 Dec 15#139
Just did this on my platinum and BA amex at the local grocery - and got Emails for both - will check the map to see what others shops accept Amex.
Seems like a very good deal - as good as a straight 50% off - can't fault it.
Bossworld
14 Dec 151#140
Just gone to the One Stop shop, genuinely didn't need anything so I'm now the proud owner of 12 bottles of San Miguel and a tub of spearmint chewing gum, for the princely sum of £5.50.
powerjumps18 to Bossworld
16 Dec 15#154
just came back from stop got myself
18 pack golden wonders
fox's biscuit 735g
4 cans of j2o
1 showr gel
2 oral toothpaste
3 bars of bounty
All for £5.25 and got an instant email from Amex confirming the credit
powerjumps18
14 Dec 15#141
found a newsagent managed to get £30 oyster top up using 3 cards for £15 but had to 60p per transaction.
fgy to powerjumps18
14 Dec 15#142
Pl state the newsagent...if in London, I/other Hotukdealers will get a couple of top ups too
powerjumps18
14 Dec 151#143
sure Capila News on Walworth Rd se17 next door to Argos and Superdrug
Super74
14 Dec 151#144
"Colas shop" 144 High Road N15 6JN. Topup no problem but he charges .70p per transaction.
matwalaboy
14 Dec 15#145
Any such shops close to Euston Station/UCL building?
fgy to matwalaboy
15 Dec 15#146
Try these, which have worked in previous years, although they slap on a charge:-
Rathbone News
55 Rathbone Place, Soho, London W1T 1JS
Street News
31a Goodge Street, Euston, London W1T 2PR
Russells Newsagents
12 Great Russell Street, Holborn, London WC1B 3NH
West One News Ltd
24/25 Foley Street, Euston, London W1W 6DX
cuddykid
15 Dec 15#147
Anyone know of Oyster top up locations either Central London or South West London? Swear there used to be many more newsagents listed last year!
This won't reveal, though, which shops will have grumpy owners who'll lie that they don't take Amex, what extra charge they may slap on, or claim that their machine can't process Amex
It's trial and error - though once you report a visit and whatever problem the owner had to Amex, they'll simply credit the £5, I've found
chenzz
15 Dec 15#149
Found Atkinsons Department store in Sheffield!
mspychala
15 Dec 151#150
I was reading comments elsewhere that a lot of the stores that were on last year's map work this year as well.
Gave it a go on Sunday and it worked! Credited today :smiley:
backinstock
16 Dec 15#151
Hope you lovely people have enjoyed and maxxed out on this offer.
Quick question for anyone, but last nigh a shop took a 'contactless' payment and I never received an email confirmation. No worries as they are definitely on the map, but the payment is not showing in my 'pending transactions'.
So, anyone else with experience of this? How long do 'contactless' payments take to show?
Only one other issue with one merchant and I'll chase that up today.
Quite a few shops on the map stated they don't take Amex, but I'll not be pushing that. The map needs tidying up for next year though!
I've still got another few shops to visit / re-visit (other cards) and that's it.
Lots and lots of vouchers for pubs / restaurants / butchers to use over the coming months.
Happy days.
morgie
16 Dec 151#152
That's normal with contactless and these offers. Just due to how contactless works. I can't remember exactly how long it takes, I think you may not get an email at all, but all should be fine.
matwalaboy
16 Dec 15#153
Any shop small shops close to Heathrow doing TFL topups? Preferrably Hounslow/Feltham/Isleworth and the likes
fac786
17 Dec 15#155
So
Is this offer valid only ONCE PER CARD?
Or can use the same card at a DIFFERENT shop small merchant and it will work?
I have noticed, normally once an offer is redeemed. It shows up as "offer redeemed"in the offers section.
I used it on 6th December (plat cashback), got instant email,
Got the credit within 24 hours.
However, the offer hasn't moved to the "offer redeemed" section , like the post office or super drug ones have after redeeming?
matwalaboy to fac786
17 Dec 15#157
Once at each business listed.
backinstock
17 Dec 15#156
No, it's once per card per business.
Unlimited apart from that and I'd imagine some will have (ab)used the promotion to it's full potential. Well, maybe not (ab)used, but taken full advantage.
It's beginning to look a lot like Xmas. :wink:
matwalaboy
17 Dec 15#158
Just had my first statement credit back for the shopping - feeling happy :smiley: Anyone know of any TFL topup shops in Hounslow/Feltham area?
fac786
18 Dec 15#159
Anyone tried buying the Westfield Stratford city gift cards?
Westfield stratford city seems to be listed as one of the businesses :S
nnenne
18 Dec 15#160
Just had a reminder from amex to use my card, totally forgot, will top up my oyster with it.
matwalaboy to nnenne
18 Dec 15#161
Where abouts are you - you have shops local to you that do this?
nnenne
18 Dec 15#162
Yes I'm in harrow, have a few and used it last year too. Aiming to credit at least £20 or more if can find more shops.
matwalaboy
18 Dec 15#163
Ah thats nice to know - I am local to Hounslow and was wondering if any shops here do this too - in theory I could check the shop small map and compare it to the TFL map - but if someone knows of shops that do already makes it a little easier :smiley:
backinstock
19 Dec 15#164
My contactless payment did show up after a few day and along with the £5 credit.
No emails for that one, but I know for the future.
Best of luck guys 'n' gals for the final two days.
Perhaps a 'last supper' tomorrow? :smile:
backinstock
19 Dec 15#165
Quick question.......................sorry.
Has anyone received a 'Thank you for shopping small' email for a 2nd transaction when using the same card again in a same shop?
Obviously you shouldn't get another credit, but I'm wondering if emails are still generated. Or, do you only get the initial email?
Ta.
morgie
19 Dec 151#166
Nobody panic....
backinstock
19 Dec 151#167
Frustrating day!
Tried to get a few more in today, but two failures!
Both merchants didn't accept Amex, so emailed Amex. See what happens.
Made two purchases at a butchers though and will possibly do two or three more tomorrow.
mjb1975
19 Dec 15#168
Have saved the offer to my card (am new to Amex) but can't find much choice of retailers that sell things I want either at home or near work! Tbh, unless the Off Licence is open on the way home from work tonight, it's not worth hunting down for me.
fac786
19 Dec 15#169
Lol. Just realised there is a £90 limit for pay as you go credit on Oyster cards!
Came across quite a few that are not willing to accept AMEX -
matwalaboy
19 Dec 15#170
Went to a number of retailers - all listed on shop small - but they were not accepting Amex - some have a minimum 20£ spend before they take Credit card - what a time waste it turned out to be. Can I take it out on Amex and maybe they will give me some sweeteners? :smile:
sach1636
19 Dec 15#171
royal mail stamps?
fgy
19 Dec 152#172
Re: Oyster cards. Yes, there's a £90 limit per card, but you can have any number of Oyster cards. I have 6 currently, 5 of them being loaded with £90 (at a cost of £45). TFL will refund the amount on the card and the £5 deposit if you call them....
Re: Shops on the map saying they won't take Amex. Simply report it to Amex (I use secure messaging - drop-down menu of "card number", then "account management" then "terms and conditions". I find that Amex will simply credit the £5 I'd have otherwise got (so in a sense even better as it's free money without having to spend anything!). I find they'll even refund any charge that a shop may place for using an Amex card ( anything from 50p to £2 - one shop even wanted to charge me £3 when they understood I would gain £5!!!)
Re: Stuff worth buying. This can be an issue for hardened money-savers as the small shops' prices are so high that we can usually get better value elsewhere, even allowing for a 50% discount with a £10 spend....
I get Oyster top-ups, bottles of wine and cheeses from specialist shops, non-perishable staples from grocery shops, drinks in bars and the odd meal out/takeaway
matwalaboy to fgy
19 Dec 15#174
Heeding your advise I have now reported a number of listed business establishments who refused to accept Amex card when I visited them. I have also reported a number of addresses where the said shops don't even exist anymore (common again, seems the map can do with some serious updating) - not sure what Amex would make of all the things being reported from both my cards - whether they will just dismiss it as a case of me trying to ask for statement credits or they will take it seriously and in the name of consumer delight actually give me the statement credits.
I will report back once Amex has responded on my complaints.
Thanks for letting us know that contacting Amex can potentially give credit back even if no charge was made on the card in the first instance :smiley:
cuddykid
19 Dec 15#173
I've found the number of places listed that sell oyster top ups to be awful this year. Hardly any places in comparison with last year. Went to one place today and they said they wouldn't take amex. Will be emailing amex!
matwalaboy to cuddykid
19 Dec 15#175
Same was the impression I got - not many in my area either - plus the other places that do accept Amex had a 20£ minimum spend before they would accept a card which made it a rather pointless exercise, given how usually small shops are always more expensive than the supermarket chains/bigger shops. For a statement credit of 5 spending 15£ didn't seem to make a great deal of sense.
super75
20 Dec 15#176
Has anyone had luck getting credit for emailing Amex about shops that didn't accept Amex?
backinstock to super75
20 Dec 15#177
Yes, I've had two credits...................so far.
I could have had a lot more, but never made a purchase (I asked first).
Two issues again yesterday though and I did email. See what happens.
Promotion - 10/10
Map - 5/10 and must get better
Amex customer service - 11/10
super75
20 Dec 15#178
Thanks. Just got my reply email back with a credit. Brilliant.
fac786
20 Dec 15#179
Do you have to message them regarding each card seperately?
powerjumps18
20 Dec 15#180
if anyone is looking for Oyster top up in se London area, here is a few that accepts amex but charge from 50p to £1 fee
1. Capalina news Walworth Rd se17
2. Bottle and basket Waterloo rd
3. Arin news old Kent rd
backinstock
20 Dec 15#181
Possibly, but I've only emailed regarding one card. Assumption being that once declined, I wouldn't be trying another card.
The one issue I had with non payment of credit (no email confirmation) on three cards, I phoned and a £15 credit was applied. Genuine purchases though.
fgy
20 Dec 151#182
Bottle and Basket worked for me in the previous 2 years, but this time, the man said they didn't take Amex.
I even asked him to try to card, and he said it wouldn't process (though he could have keyed anything into the machine!)
Interestingly, a shop-owner today informed me that retailers get something out of the Shop Small promotion.
He wasn't sure, but something like if they got 10 transactions under the promotion, they'd benefit from a lower charge rate.
As I have 2 cards, that's already 20% of the way there
So it makes it even more remarkable that some shops lie about not taking Amex
I have no problem at all with shops who've decided for business reasons not to take Amex.
It's those shops which have signed up for Amex services, appear on the map, and have Amex logos in their window who then say they don't take Amex, or slap on a charge, or lie that the machine doesn't work that I have a problem with
Pick a sodding side and stick to it, and that way, we all know where we stand and there's no awkward situations!
backinstock
20 Dec 15#183
I do hope the small shops do get some sort of reward.
I spoke to one shop owner (wine shop) and he told me he did negotiate a 1.9% Amex fee. I think that's acceptable and can easily be hidden into the prices. He stated he took very little cash now and that most purchases were by card of some type.
More small shops should sign up as these promotions must generate business. I would like to have seen large posters in the participating shop windows promoting the event, though those that displayed the small shops sticker did help.
Roll on next time, I'm finished now and made my final two purchases this afternoon.
Merry Xmas to Amex, Merry Xmas to all small shops who took part, Merry Xmas to all small shoppers.
morgie
20 Dec 151#184
They certainly benefit from the extra sales (Amex pay out the £5 credit of course, not the shop), ad campaign and hopefully some customer loyalty for the future. I do enjoy the random places I find as part of Shop Small that I may not have noticed before. I think in previous years they had some sort of prize draw for merchants too, but I can't see info on that this year.
This year as well as the national Shop Small ad campaign they let retailers create their own free online ad - http://www.amexshopsmall.co.uk/ad-creator Has anyone noticed any of these though, I don't think I've seen any and not sure where they were buying ad space? Nice extra bonus though.
hotman
20 Dec 15#185
Think I was pretty lucky with my only purchase. MBNA recently sent an extra card just because the terms changed, I didn't ask for it. Then the shop surprised me by accepting 2 payments of £10 from the 2 cards, no problem.
matwalaboy
22 Dec 15#186
Sent emails to Amex for merchants not existing but showing on the map and also for the ones who are there but refused to accept the Cards and they ended up giving me statement credits for all those instances, so a total of 40 quid across my two cards as statement credit for the instances where I couldn't use the card when I wanted to - faultless really - don't know of anyone other bank/CC provider who would have done that. Very happy :smiley:
fac786 to matwalaboy
22 Dec 15#187
Did you send one email with all the complaints ? Non existent/ refused to accept etc?
I have had one non existent, 2 refused to accept. Wondering if i should do all in one secure message,
matwalaboy
22 Dec 15#188
Diff emails but that doesn't matter as they take cognisance of them all and reply in one email.
powerjumps18
23 Dec 15#189
I doubt this will happen again next year. One of reply to email I sent for merchant who didn't accept the card said they only use merchants who have accept Amex for min 3 years
![Fresh Breakfast Meat Box (Using code) @ Campbells Meat [Haggis / Lorne Sausage / Bacon / Black Pudding & More]](/images/topics/208684_1.jpg)
![[Xbox One] Q. u. b. e: Director's Cut on Deals with Gold](/images/topics/208716_1.jpg)
Opening post
https://network.americanexpress.com/connect/uk/en/doe_offer_detail.html?offer=GCOR_376782083
OFFER TERMS
£5 statement credit redeemable once per Card per participating merchant until 20/12/15.
Available in-store only at participating merchants
Offer only applies to spend on the Card to which the offer is saved between 05/12/15 and 20/12/15. It does not apply to spend on other Cards you might hold.
You must continue to make payments in accordance with your Card agreement. If you don?t, your participation in the Offer may be cancelled.
An awarded credit may be reversed if qualifying transaction is refunded or cancelled.
Statement credits are usually issued within 3-5 business days of qualifying spend, but may take up to 8 weeks to appear on your account.
Payment is required in full on the American Express Card to which the offer is saved.
For full Offer Terms and more details about statement credits click here. By saving the offer to your Card, you agree to the Offer Terms.
Register on your account login on the offers page. Then receive the email.
You're all set to receive a £5 statement credit when you spend £10 or more in a single transaction in-store at a participating small business between 5 and 20 December 2015. Terms apply*
The high street heroes making a difference in your local area can be found by searching for participating businesses below. We believe the work they do for your local community is really important, so that's why you'll be rewarded for every one you visit.
https://maps.americanexpress.com/ukshopsmall
Top comments
Shop owner: 'How would you like to pay?'
You: 'Over 4 Amex cards in individual transactions of £10 please.'
Shop owner::confused:
Alive and kicking.
Fingers crossed for One Stop shops tracking automatically.
Good luck.
BOOM! Chanchi - am I back in business? :laughing:
https://offerenroll.americanexpress.com/enroll/EnrollmentSitePage?offer=0166340ShopSmall
p.s. morgie you're sacked :laughing:
All comments (190)
heat added
Totally orgasmic though.
Added to all three cards and I will totally (ab)use this offer.
Deal of the year for myself, don't forget to check out small pubs and restaurants as they sometimes offer giftcards - these can be used throughout the year.
Stamps from some shops are a great buy too.
Hopefully more small shops on the list this year.
Happy days. :smile:
http://www.amexshopsmall.co.uk/index.html
Create an account if she hasn't yet registered. My wife's supplementary card has the offer, as usual.
Offer is on my account
Nope, same deal and also ran for two weeks as it's doing this time. Kicks off with Small Business Saturday.
Shop Small 2014 - http://www.hotukdeals.com/deals/american-express-shop-small-now-live-5-back-10-spends-participating-retailers-2038404
https://maps.americanexpress.com/ukshopsmall
One Stop shops - some of those sell stamps.
Make sure you ask whether they take AMEX at the shop first though - some charge up to £1 and others declining even though they are listed.
I saved it today though so does that mean the offer will not be available to me or have they made a mistake with the dates?
I interpret this as
- you can sign up from now until 20 December
- the qualifying spend is from 5-20 December
That was a shame as One Stop shops are franchises with individual owners. Amex customer service is excellent though and they would probably manually add once they see the different address - a gamble though.
One of my favourite butchers isn't listed, so I've messaged them to find out if they'll be enrolling.
Used this last 2 years and saved an absolute fortune on a bar crawl around Brum. So much so we went again the following week using the Mrs' cards. 2 crawls for the price of 1. And just in time for a few Christmas pressies too...
Last year's original post (a year and a day ago) - http://www.hotukdeals.com/deals/american-express-shop-small-now-live-5-back-10-spends-participating-retailers-2038404
Last year's 'a month and a day later' post - http://www.hotukdeals.com/deals/amex-shop-small-receive-5-statement-credit-when-spending-10-hundreds-small-local-2071450 (See comment 8 :laughing:
My card is actually a supplementary of my mom's hehe
Also are all OneStop stores in this deal? Not listed on the map but I have used my card there few months back.
I have a standard AMEX Platinum card - whats going on ?
Instead log into your Amex account http://www.americanexpress.com/uk and click on the 'Offers' tab to check for it there and add it to your card.
a
debit card and three times any other credit card, that's why everyone says "we don't take Amex"
That was the offer TWO years ago, from what I remember.
Therefore if you have a standard AMEX card you are excluded from this and all other Conect offers !
:smirk:
A few years back, I ordered meals in a local pub (which was listed) and when I tried to pay by Amex, I was told they stopped taking Amex ages ago! I paid by Visa and Amex still added my £5 once I informed them. Top customer service.
I've noticed a few retailers who have actually ceased trading who are still on the list! I'm not too sure how they were added, unless they have just recently ceased trading?
https://offerenroll.americanexpress.com/enroll/EnrollmentSitePage?offer=0166340ShopSmall
p.s. morgie you're sacked :laughing:
I'm all about speculation and toothpaste these days! :laughing:
BOOM! Chanchi - am I back in business? :laughing:
Already have a long list of targets..........................roll on the 5th December. lol
One Stop shop offers updated and may be worth considering?
http://www.onestop.co.uk/offers.php
Some of the 3 for £5 chocolates may be an option.
Stella 10 x 440ml cans for that magic £10.................so £5.
Hardy's Crest and Echo Falls wines @ £5 per bottle.
Beers 3 for £5 (Singha, Cobra, Birra Moretti, Budweiser etc - large bottles 630ml - 660ml)
Some mix and match ideas?
Premier Stores will be updated tomorrow.
Live now.
England and Wales offers.
http://www.premier-stores.co.uk/on-promotion/england-wales.html
Scotland offers.
http://www.premier-stores.co.uk/on-promotion/scotland-deals.html
You'll need to check to see if your local store is licensed.
Plenty of £10 packs of beers.
Daz 22 wash - £2.59
Regina 9 pack toilet rolls £2.19
Toblerone 400g - £3
Walkers crisps 30 x 25g pack - £3
So, basically half those prices again........................if you can get to that perfect £10 spend.
Good luck guys, I'm hoping to achieve a minimum of £150 back (30 x £5 rebates) across our cards.
Starting Saturday. lol
So for example i know that some franchised CEX will be in the offer. Same for some Budgens supermarkets and so on
Not been able to find the franchised CEX or Budgens. Did see these broadly national chains;
One Stop Shops
Premier Stores
Some NISA stores (but not all)
Cashgenerator (but not all)
In addition to those above, I have quite a few newsagent/mini supermarkets near me. Other than buying random grocerys, anyone have any specific tips to maximise value?
Assume you can buy stamps?
Gift-cards?
What about lottery / scratch cards?
Alive and kicking.
Fingers crossed for One Stop shops tracking automatically.
Good luck.
Shop owner: 'How would you like to pay?'
You: 'Over 4 Amex cards in individual transactions of £10 please.'
Shop owner::confused:
Bad news, none of the two purchases made on a supplementary card (saved offer) gave an email notification! I'll give them a call, but will only use my cards until clarification is given.
Anyone else had an issue with supplementary cards?
Only 3 email confirmations from 8 transactions! On top of that, 2 x merchants who don't take AMEX and one of those never has!
Hoping the £5 credits show by Wednesday, but fear claims.
Gave up for today, might try again tomorrow.
Looks a mess at first glance / attempts.
There'll be lots and lots of manual claims I'd imagine, along with £5 credits for instances like your experience 3lj-uk.
Last year the customer services stated they hated this time of year / event. Great for small businesses, but headaches for customers and staff!
I've started a spreadsheet to keep track, but I'll still carry on..................regardless.
Looking forward to hearing more experiences, good and bad.
We've just made 3 purchases from the same merchant, 2 on my crads and 1 on the wife's supplementary card. Both mine came with notification emails (instantly), but not the wife's!
Poor service and I suspect these Small Shops ones will likely go the same route...
Up to 18 transactions now and have had two added due to merchants not or have never taken Amex. Strange they are listed? So, it looks like I may have only had one merchant with issues (no emails) and I'll have to wait and see what appears in the next few days.
I'll probably try it on Wednesday and if it works, it will give lots of extra opportunities. If it fails, I've wasted a fiver.........................but I've had 2 x £5 credits for non-Amex listed merchants..................so time to take a gamble.
Anyone living in the Edinburgh area who can recommend central bars and cafes who are participating in the shop small event? Maybe a couple of wine shops and gift shops (wife) too.
The Beerhive looks worth a visit - http://www.thebeerhive.co.uk/
Recommendations appreciated.
for oyster top ups they some times want 50p service charge but still nearly half price travel.
Have had to get second oyster as only allowed to top up to £90
Gold Blend coffee 200g - £5 per jar - 2 jars (£10) = £5 (£2.50 per jar) once £5 credit has been added.
(wife's Xmas present sorted - lol)
I bought a book of 12 2nd class stamps today, along with other bits. Mine also sold books of 6 1st class. If wanted of course.
* 12 x 2nd class stamps plus 6 x 1st class stamps = £10.26
* Various large bottles of beer are on 3 for £5 (so yes, you guessed, 6 for £10) E.g. Heineken 650ml, Doombar 500ml (several others). When I purchased these I was offered a free Sun newspaper (draw your own conclusions), but this is HUKD and I just mentioned something was free that would usually cost £1...sooo.....
* 5 x National Lottery Tickets or EuroMillions = £10. Fairly certain Amex can't tell what you've purchased so this doesn't have any interest applied like cash or some gambling sites would if using your card.
Seems like a very good deal - as good as a straight 50% off - can't fault it.
18 pack golden wonders
fox's biscuit 735g
4 cans of j2o
1 showr gel
2 oral toothpaste
3 bars of bounty
All for £5.25 and got an instant email from Amex confirming the credit
Rathbone News
55 Rathbone Place, Soho, London W1T 1JS
Street News
31a Goodge Street, Euston, London W1T 2PR
Russells Newsagents
12 Great Russell Street, Holborn, London WC1B 3NH
West One News Ltd
24/25 Foley Street, Euston, London W1W 6DX
https://maps.americanexpress.com/ukshopsmall#?cl=51.49319000000001%2C-0.04749000000003889&type=storefront
with the tfl Oyster stop map, and seeing which shops are on both.....
https://tfl.gov.uk/maps/oyster-ticket-stops?Input=Wardour+St%2C+London&InputGeolocation=51.51324462890625%2C-0.1339033991098404
This won't reveal, though, which shops will have grumpy owners who'll lie that they don't take Amex, what extra charge they may slap on, or claim that their machine can't process Amex
It's trial and error - though once you report a visit and whatever problem the owner had to Amex, they'll simply credit the £5, I've found
Gave it a go on Sunday and it worked! Credited today :smiley:
Quick question for anyone, but last nigh a shop took a 'contactless' payment and I never received an email confirmation. No worries as they are definitely on the map, but the payment is not showing in my 'pending transactions'.
So, anyone else with experience of this? How long do 'contactless' payments take to show?
Only one other issue with one merchant and I'll chase that up today.
Quite a few shops on the map stated they don't take Amex, but I'll not be pushing that. The map needs tidying up for next year though!
I've still got another few shops to visit / re-visit (other cards) and that's it.
Lots and lots of vouchers for pubs / restaurants / butchers to use over the coming months.
Happy days.
Is this offer valid only ONCE PER CARD?
Or can use the same card at a DIFFERENT shop small merchant and it will work?
I have noticed, normally once an offer is redeemed. It shows up as "offer redeemed"in the offers section.
I used it on 6th December (plat cashback), got instant email,
Got the credit within 24 hours.
However, the offer hasn't moved to the "offer redeemed" section , like the post office or super drug ones have after redeeming?
Unlimited apart from that and I'd imagine some will have (ab)used the promotion to it's full potential. Well, maybe not (ab)used, but taken full advantage.
It's beginning to look a lot like Xmas. :wink:
Westfield stratford city seems to be listed as one of the businesses :S
No emails for that one, but I know for the future.
Best of luck guys 'n' gals for the final two days.
Perhaps a 'last supper' tomorrow? :smile:
Has anyone received a 'Thank you for shopping small' email for a 2nd transaction when using the same card again in a same shop?
Obviously you shouldn't get another credit, but I'm wondering if emails are still generated. Or, do you only get the initial email?
Ta.
Tried to get a few more in today, but two failures!
Both merchants didn't accept Amex, so emailed Amex. See what happens.
Made two purchases at a butchers though and will possibly do two or three more tomorrow.
Came across quite a few that are not willing to accept AMEX -
Re: Shops on the map saying they won't take Amex. Simply report it to Amex (I use secure messaging - drop-down menu of "card number", then "account management" then "terms and conditions". I find that Amex will simply credit the £5 I'd have otherwise got (so in a sense even better as it's free money without having to spend anything!). I find they'll even refund any charge that a shop may place for using an Amex card ( anything from 50p to £2 - one shop even wanted to charge me £3 when they understood I would gain £5!!!)
Re: Stuff worth buying. This can be an issue for hardened money-savers as the small shops' prices are so high that we can usually get better value elsewhere, even allowing for a 50% discount with a £10 spend....
I get Oyster top-ups, bottles of wine and cheeses from specialist shops, non-perishable staples from grocery shops, drinks in bars and the odd meal out/takeaway
I will report back once Amex has responded on my complaints.
Thanks for letting us know that contacting Amex can potentially give credit back even if no charge was made on the card in the first instance :smiley:
I could have had a lot more, but never made a purchase (I asked first).
Two issues again yesterday though and I did email. See what happens.
Promotion - 10/10
Map - 5/10 and must get better
Amex customer service - 11/10
1. Capalina news Walworth Rd se17
2. Bottle and basket Waterloo rd
3. Arin news old Kent rd
The one issue I had with non payment of credit (no email confirmation) on three cards, I phoned and a £15 credit was applied. Genuine purchases though.
I even asked him to try to card, and he said it wouldn't process (though he could have keyed anything into the machine!)
Interestingly, a shop-owner today informed me that retailers get something out of the Shop Small promotion.
He wasn't sure, but something like if they got 10 transactions under the promotion, they'd benefit from a lower charge rate.
As I have 2 cards, that's already 20% of the way there
So it makes it even more remarkable that some shops lie about not taking Amex
I have no problem at all with shops who've decided for business reasons not to take Amex.
It's those shops which have signed up for Amex services, appear on the map, and have Amex logos in their window who then say they don't take Amex, or slap on a charge, or lie that the machine doesn't work that I have a problem with
Pick a sodding side and stick to it, and that way, we all know where we stand and there's no awkward situations!
I spoke to one shop owner (wine shop) and he told me he did negotiate a 1.9% Amex fee. I think that's acceptable and can easily be hidden into the prices. He stated he took very little cash now and that most purchases were by card of some type.
More small shops should sign up as these promotions must generate business. I would like to have seen large posters in the participating shop windows promoting the event, though those that displayed the small shops sticker did help.
Roll on next time, I'm finished now and made my final two purchases this afternoon.
Merry Xmas to Amex, Merry Xmas to all small shops who took part, Merry Xmas to all small shoppers.
This year as well as the national Shop Small ad campaign they let retailers create their own free online ad - http://www.amexshopsmall.co.uk/ad-creator Has anyone noticed any of these though, I don't think I've seen any and not sure where they were buying ad space? Nice extra bonus though.
I have had one non existent, 2 refused to accept. Wondering if i should do all in one secure message,
Just received £25 credit
Brilliant customer service.