He's just got out of his Delorean

we went last night as we had the 1000 points code and were told that there was no way of entering the code as it was too many digits for the till to accept. I could see the screen myself as i was standing next to the lady serving me and what she was saying was correct, unless she was trying to type it in the wrong place? It was 9 digits maximum in 3 blocks of 3 digits. The code I had was 12 digits long. I saved my receipt and code as I had intended to contact customer services but reading the above post it would seem there;s no point.

no joy for this deal

I've also had this problem in the past. Gave the clerk the Nectar code but never got the points.

Nectar customer services didn't care, even though I kept the receipt. They said the code obviously wasn't entered by PE staff at the time of payment so there was nothing more they could do! Well that's hardly the customer's fault, is it?!!!

There's no safeguard for the customer in this situation. No way of proving the code was given to the staff. (Even if the code was entered correctly, there's no confirmation on the receipt, so it just comes down to blind faith).

It's one of those classic things dreamed up by a marketing department who don't actually think/care about the practical implications of their cute little idea, or the possible things that could go wrong from a customer's perspective.

Not £10!!!!!! it's £5 as 1000 Nectar Points are Worth £5....Not £10

Had a starter for £3.30, paid cash and gave the code. Checked Nectar website few mins later and I can see 1000 points. That was quick.

400 points for me too

Now only 400 points as far as I can see :disappointed:

Just to be certain that she added 'cause sometimes the employees don't do as per the customer's request.

Thanks for the update.

What did you ask them?

Also the 1000 points are worth £10 in the double up event which starts now.

not according to pixzza express I've tried with tastecard and with clubpoints no joy so far!!

Can i still use this if i pay with tesco clubcard vouchers?

Never used them but worth a try for a 1,000 points!

Can you use tastecard with this?

Worth ordering a coffee. I find their pizzas disappointing though... Tks Op for posting.

​yes, show it to your waiter when you place your order, no need to show your nectar card

Thanks, got the email with a 12 char code.. Just show that in Pizza Express?

​you have to go on your nectar app, see that the 1000 points for a visit to Pizza Express is live on your account, then go on click website and it sends you an email which you take in/show to Pizza Express when you order

​sorry, should have said it wasn't the PE bonus points I'm waiting on

good luck having the points track by the end of the event. I'm waiting on points from last week showing up on my card

I don't quite understand how to get the points...do I just go to the restaurant and swipe my card?

+ santander 123 cashback ... thanks OP.

He's just got out of his Delorean

double up started yesterday x

I received a leaflet in the post which says double-up is 18th-24th November.

When is the next double up even?