One of the big wigs from Virgin media was on BBC R4 this morning. He was saying the government shouldn't subsidise BT for supplying new areas Broadband that they would have invested in anyway because they are profitable.
Makes sense to me.. He said BT shouldn't receive it and that they are able to fritter away £500m on premiership rights using partly subsidised money that the tax payers have contributed. I think this issue should be taken as seriously as companies not paying their fair share of taxes because they are equally diddling the national purse out of sorely needed public funds.

FT storyhere. Use the subsidy on getting Broadband to customers that ISPs wouldn't touch with a barge pole, as it was intended to.

Nope, existing customers must be fleeced, you know that.

Good old Virgin Again....
I read so much about virgin media offers its almost makes me cry. First thing first , i work for virgin and the offers that are showing are for there loyal long term customers, Open to everybody don't be fooled by the the two day offer its a sales gimmick even if you phone up in two or three weks the offer is still there , just ask and you will get.
The next thing is the Line rental , let get this one over and done with, Yes you have to pay £16.99 to get the offer and do you know WHY!!! its because virgin have to pay BT even it you don't have a BT line or use the phone in your house so the money you are paying for is just the internet.
Now the £50 offer can also be deducted from you bill with out using any offers.
Remember if you don't ask you don't get. Also virgin are bringing in a fair use policy if you exceed 350gb per month your internet speed will go down and i bet they dont tell you that on the phone , so again ask

Virgin SUCKS - they have increased the prices, boasted the speed but literally they suck as the connection drops out bloody 20times in a day. Their technical support is even more awesome who really have no idea what a "ping" test can reveal if you are not connected. Never worth paying the money I have paid in last few years. It's getting worst in terms of what they offer and still how much they want to charge.

Slogan goes "Virgin SUCKS"

They sent me the wrong contract too. Phone call sorted it.

hi, I am getting this deal and am getting installed tomorrow....The contract I was sent was completely wrong they sent Me a contract for 18 months with 9 months discount....Also the £50 credit wasn't on their system but I have proof on email.....I have cancelled sky and need this up an running asap...also advice thanks...

Just switched to this from BT infinity. If you have the choice between the two then BT wins anyday.

Just got the refer a friend team to match this plus an extra £20 credit. Worth doing if you have someone to refer you :smiley:

Good old Virgin Again....
I read so much about virgin media offers its almost makes me cry. First thing first , i work for virgin and the offers that are showing are for there loyal long term customers, Open to everybody don't be fooled by the the two day offer its a sales gimmick even if you phone up in two or three weks the offer is still there , just ask and you will get.
The next thing is the Line rental , let get this one over and done with, Yes you have to pay £16.99 to get the offer and do you know WHY!!! its because virgin have to pay BT even it you don't have a BT line or use the phone in your house so the money you are paying for is just the internet.
Now the £50 offer can also be deducted from you bill with out using any offers.
Remember if you don't ask you don't get. Also virgin are bringing in a fair use policy if you exceed 350gb per month your internet speed will go down and i bet they dont tell you that on the phone , so again ask

if you have remaining credit after a year what happens to it? i have had £100 added to my account, 50 through uswitch and 50 through their refer a friend scheme.

Picked up this deal for my new home, thanks.

One thing though -- when I went through the with it, it asks whether you want a QuickStart package or an engineer visit. If you need an engineer they will add on £49.95 for installation costs. You just need to give them a call on 0800 0527588 and tell them you saw the offer online and it said you get free installation, and they'll take remove the charge for you.

I'll be phoning VM soon for another 12 months as don't feel anyone else is as good.

However, how do people NOT pay the line rental? Do you simply negotiate with retentions for a new bb contract then ask to cancel the line rental? Thanks in advance if anyone can answer.

it says no refunds after a few days if you pay upfront but they can't then increase your price during the 12 months, only afterwards

So I was just about to take the plunge and switch from sky, going for the line rental saver too, but I am wondering now if that locks me in for 12 months regardless of whether they up the prices again.

Anyone know if they're obliged to partially refund a line rental saver payment if you terminate the contract early, when the price rises?

its because they want you to use their phone line to make stupidly priced calls!

Happy with my deal. 50mb for £21 a month. They also just gave me £20 odd credit to cover the price increase for the next 12 month

how did you manage that as the line rental alone is nearly that ?

you should be able to do it any time, there is nothing against it listed on the website

I decided to stay with virgin media for another 12 months and just paid a lump sum of £164. So all my 12 months line rental (free weekend calls) and 50mbps fibre optic broadband are sorted for the next 12 months. :smiley:

There is a new offer for 100mb Bb and line rental free install 12 month contract £25.99

Virgin's download to upload ratio socks! 1/10th only whereas all others is much better. I switched from VM to EE fiber and have had a bumpy transition with total 6 engineer visits over, 3 modem changes, 3-4 CEO emails resulting in several months of free compensations+discounts. So far happy but will ditch them as can not justify line rental sh*t if it works out cheaper without it.

I pay £16.50 for broadband with virgin media 50mbps. when my contract runs out I expect to get a better deal or I'm switching to ee

​wow. to be honest just making a point of how much data you can actually use and how quick compared to through the line providers

Exactly

I pay £30pcm for 80mbps bb, line rental, free weekend calls, 500gb tivo with L TV

I've just cancelled my VM contract, moving over to BT. I have daily (almost hourly) disconnects on WiFi and wired connections whilst using phone, laptop and Xbox One with the latter most annoying for disconnects while gaming. Ive also had engineers come out however they don't know what the problem is either. I live in South West London, I'd think twice before going with VM.

Ive just finished a 12 month contract and i only have BB nothing else and i was paying £19.50.In checking what i was on in terms of speed it turned out to be 50 mb with an upgrade to 70 available ( honestly didnt know i was on fibre ) anyway out of contract its upto £21.25.So im on the lookout for a deal, the Virgin price hike always comes mid term for me so i always make sure and ask that it wont affect me and there quoted price is for 12 months and wont go up a few months later.I would like to mention ive always got a good deal from them and have been very happy with ther service too. One small point my hub mains plug broke and the top pin is seperate from the bottom two although still working i phoned them as its a safety issue on Monday but im still waiting for the replacement 4 days later.

Sometimes its worth taking the landline, even if you are not going to use it, Can be cheaper as a bundle when they are promoting themselves.

£30.25! wow that's high!! thought the max was £26.00, pointless threatening to leave then I guess to try and get it lower.

I don't need a landline.

I pay £26 a month just for broadband with them and been with them for over 3yrs, what my chances of getting some knocked off?

Yes, it's all mainly a cartel, but VM must be one of the worst ... every year they will write to me to say they will increase their broadband by £1.50 / £1.75 per month, which is way above inflation when IT products should be coming down in prices really.

Thanks for the advice mate. Rather than jump through hoops they just knocked off an extra £7 for the next 18 months and will send me a free hub as well. Decided to just go for it...one less thing to think about! :smiley:

I hate how Virgin Media screw their loyal customers, and give much better deals to lure new customers, but once the honeymoon period is over, they will charge you a lot more..... Smooth operators and shark sharks they are....

Can someone tell me how I can get the latest superhub installed without adding a TV or line rental package?

I got 50Mb BB a couple of months ago for about £25pm (£5 discount), and was thinking that this was a bit of a rip off compared to deals being offered around by other companies.. After I received the recent increase letter that advised that I could cancel my contract, I rang retentions and explained that I'd received the letter allowing me to cancel, and that BT had offered me free or very cheap BB if I took out a phone line (I did actually get a letter from BT offering BB for either free or £5). Within minutes I was offered a phone line with BB for £15.49pm. A little bit of banter and he also threw in caller display. When the contract arrived it shows that I have two discounts, one of £10 and another of £9. The £10 discount is for 12 months, the £9 discount is for 18 months, although my contract is only for 12 months anyway.

I'm happy, even if I probably won't be using the phone.

According to OP it looks like I can get another £39.88 off by paying upfront. Is this right?

hail sky broadband no traffic management/throttling

Yep. Yours is a retention offer? Always a gamble if you could get more out of them. Alternative is always to start new account in partner's name.

6 faults and dropouts over 2 month period. Never will use vm again

​new customer deal?

Need advice please. I got offered £17.50 for 100mb broadband. With line rental saver it will cost me £31/month for weekend calls and the bb. Is this an OK deal? Should I take it or do you think they could offer me something better? I thought it was an average deal at the time as it's q a bit more than last year but starting to think this is ok. Any suggestions/comments?

With Post Office Homephone, option of Caller Display is free, and option of paper billing is free too.

Yes, but why should one have to ask / beg? With Post Office Homephone it's NO extra charge for options of caller display AND for paper bills every month. :-)
And if you pay for option of evening calls (Mon to Thurs) or anytime calls, you can call up to 40 countries free in the weekend (that's from 6pm on Friday until 6am on Monday), and free to call UK mobile too.
With Post Office Homephone off-peak on weekdays is from 6pm and not 7pm as with Virgin Media, BT etc.

I pay £17.50 for 50MB broadband and £12.50 Mobile sim, Unlimited calls and texts with 1GB data as part of an 18 month contract. Ends in Feb so will need to get in touch to try to get another good deal. Like others have said you need to go through to retentions when your contract is up as they are the only people who can give you loyalty discounts.

When is this happening?
What packages will be affected?

I can't seem to find any information detailing as such.
Wouldn't surprise me in the slightest though.

Never had any luck trying to get caller ID ):

That's true but you can ring up and see if you can get it for free. They do "in certain areas". I know they advertise Caller Display to be £2.50 a month but you can but ask and they may include it in your bundle for nothing.

Nah just i like 1080p

I'm currently paying £31 for the top tier 152Mb internet only package (no phone, no TV) - soon to be 200Mb.

Blimey - that is a serious amount of data. You downloading the entire internet on a weekly basis?

you have to threaten to cancel to get the best deals. this is my bundle

Not in my area! :confused:

[quote=brendanhickey]I pay £16.50 for broadband with virgin media 50mbps. when my contract runs out I expect to get a better deal or I'm switching to ee

Of Course you do sunshine. Dont mislead people, you may pay £16.50 for your 50mb broadband but your obviously stating how much it costs in your bundle. In future tell people how much you pay all together or youre just talking rubbish

You need to be getting at least the £10 long term loyalty discount (2 years is long enough) 12 month contract but they give you the discount for 18 months. I've never paid full price with Virgin/NTL going back over 10 years

Virgin as a company sucks but so do most. How ever there broadband is a must. I absolutely spank there broadband. So far year to date I've use I think 4tb of data. And they can't say anything. I love my fibre speeds and cannot and will not go back to adsl.

I did what was suggested on here last week after my price rise letter was sent to me they couldn't beat my 31 (Inc 4 pound for not using ddebit) so told them I'm within my rights to cancel without charges etc they rang a week later offering us same bband for 19 a month new 12th contract... its worth saying you have the letter and you have til the 31 to give ya months notice they will ring you back to keep your custom.. :wink:

I pay 18 pounds something... just say you want to cancel then act like you're getting ripped off and would rather go with landline. Problem if you have to be willing to do it, but lets face it, you will still be paying less than you already are if you go with talktalk fibre.

Sounds like you just described the whole purpose of government if you ask me.

Virgin BB only with no line rental (50mb) is currently advertised at £30.25 on their site. i currently pay £27.75 due to a small loyalty discount. So the question still stands - How do you get it for £16.50, if its not part of six months half price deal for new customers? i would really like to know, so i can do the same!!

I did that thanks.

It's the final confirmation I was talking about. The 50 pound didn't appear on that page.

It's fine though - think I'm going to look for another deal again.

I've just cancelled with sky and it's bloody confusing having to choose a new provider. I have 14 days to do this too!!!

I thought this was a good deal but now I'm not too sure after reading the comments here. I'm just after reliable broadband at the cheapest possible price as Sky gave me rubbish service!!

Back to the drawing board.... :disappointed:

He doesn't realise you don't have to have a phone line to get virgin BB so it is he who is talking rubbish.
I pay £22.50 for 100mb broadband. I havn't had a phone line in the house for 5 years or so. My PC tops out at 105mb and my ipad on the wifi gets 50mb-60mb speeds all day and night long.

STILL FIGHTING WITH THOSE Virgin DEVILS!!!!

After 2 years when my contract ended - they refuse to cancel contract - so I canceled Direct Debit - after... THREE months they disconnect internet connection and stopped adding extra bills!!!

They sending on me money collectors to pay for those 3 months I did not used their internet!!!!

THEY ARE TERRORISTS!!!

Maybe too many negative people here, but it really bugs me to hear your story then. How on earth are you getting 50mb for £16.50 a month when the res of us (in cabled area) pays £23-£27 a month?

In my case it's 23.50 for 100mb. 10 off for loyal customer for 24 months (I was with VM only 2yrs when they gave me that).

Don't believe the hype..

They don't use BT's lines or exchanges any more. Virgin used to offer ADSL broadband and phone over BT, but that's now been sold to TalkTalk.
If you're not in an area with Virgin's infrastructure then you can't get their services.

I agree with you, however I firmly believe that as it's a subsidy it should be used for people who live in the middle of nowhere that wouldn't stand a cat in hells chance of getting Broadband as it's not worth any businesses time. The larger, more attractive villages should be tended for rather than giving free money to BT which they p**s up the wall. Clearly the current system isn't working. I'm not a supporter of any particular ISP.

They still need to traverse via BT's exchanges and the will still use BT Lines when Virgin don't have any cables or infrastructure in place.

Virgin SUCKS - they have increased the prices, boasted the speed but literally they suck as the connection drops out bloody 20times in a day. Their technical support is even more awesome who really have no idea what a "ping" test can reveal if you are not connected. Never worth paying the money I have paid in last few years. It's getting worst in terms of what they offer and still how much they want to charge.

Slogan goes "Virgin SUCKS"

Sorry but very happy with Virgin (Nottingham). I pay line rental up front + £2.50 for 50MB till Feb 2016 then £7.50 till Feb 2017. I use VOIP for calls. Speed wise works well with very little down time.

I used to think virgin were the best for bb. Phone and tv. Now I know over the last 3 weeks of failed engineers visits and empty promises they are no longer customer friendly. Like the virgin staff who come on this post offering this and that and will not be following the post to see if he can actually help customers when they are suffering poor service. For the first time in years I need to look elsewhere and would no longer recommend virgin media.

With virgin you do not need to pay line rental in order to have broadband.
It's fiber so doesn't use a phone line

What I can't understand is that a friend on vm gets a tivo box, a phone line with free weekend calls & 50 mb broadband for £23.99 a month when they charge me £25.50 a month. They must be the worst customer service policy in the UK . The sooner an alternative service provider arrives the better as far as I'm concerned.

I'm feeling salty about this deal as this is the third time my Virgin Media broadband has gone down this week and we've never once received the speeds advertised. Their DNS servers are more flakey than a chronic dandruff sufferer's scalp.

I'm a Virgin employee and would be more than happy to answer any questions bout the deal and set anybody up for an install, sure there's something else I can do in addition to the £50 credit too, drop me a private message if you'd like to do a deal or any questions!

P.s if this isn't allowed and I get banned or whatever then fine or people have digs then fair enough cos I won't actually be checking this page again :smiley:

I pay £27 for 50 meg broadband only with Virgin. How can I bring the price down?

Thats not all correct, Virgin is all underground, if the local council don't give virgin permission or permits to put the cable down. Nothing goes a head. I've dealt with Virgin over the last 3 years. Its nightmare for them, I've had to go with BT in certain areas, a friend is contracted engineer. Virgin has also putting in £3bn to expand the network, while BT get sub'd by the government, so much for the licence fee!

got this deal about 4 months ago. paid for line rental upfront. a week later I'm told they need to contact the property owner to install the lines. takes one month. was told installation would take 3 weeks. after that was told there's a "blockage in the system" and it would take 3-6 weeks to fix. I'm still waiting for them to tell me their lines have been installed.

I've decided to go with EE as I get 10gb data extra on my phone.

tldr; virgin sucks

They will raise their prices (esp for their broadband only customers) by say £1.75 per month each and every year, way above rate of inflation. The base monthly charge for their landlines does not include free caller display, free paper bill (as offered free by say Post Office Homephone, at £144 per year line rental if paid upfront).
Virgin Media will lure new customers with tempting offers, but overcharge you once the honeymoon period is over! Beware of sharp sharks!

If you have a friend on virgin ask them to refer you and the referral team will match uswitch and give another £20 credit on top of the £50 each refer a friend credit too.

Lets not forget BT HAVE to allow competitors use their network. BT wholesale own the network. BT retail is a service provider much like Sky and talktalk. Openreach maintain the network.

Virgin cherry pick their areas to serve, BT has a USO to provide any customer with a fixed line TELEPHONE service. You'll only here one side from VM.

Hi, just had a quick question. can i add unlimited calls to this package at a later date, like with other providers you can add 'bolt-ons' for unlimited anytime calls from home phone. can it be done with virgin media, thanks :smiley:

Last time I did this, I managed to get £70 topcashback paid too, on top of a promo code and uswitch deal, I first went through uswitch, added promo code, went all the way to checkout, then on another tab went through topcashback, went to checkout and the uswitch deal was still there! TCB paid out too, and I then paid the line rental for a year to make it cheaper

I've never seen a deal that offers broadband without line rental. We aren't in a cabled street, so we can't get Virgin anyway.

We have just signed a new deal with Vodafone, transferring from Sky. We have Sky TV, so the new deal is based around fibre broadband and calls. We get unlimited anytime landline calls, 300 minutes landline to mobile calls, 72mb speed fibre broadband, and 12 months subscription to Netflix. The contract length is 18 months, and includes line rental. The monthly price is £32.99, which I think is very reasonable.

Lol Virgin complaining about BT ... Well I never - wake up and smell the coffee bud
BT have actually upped their game alot , and obviously using BLP football rights to lure customers away from
Sky and Virgin - it's a commercial descion they are not just buying the rights to watch themselves , they also are acquiring EE and they are British owned and domiciled unlike VM --- and TBH I would
Rather give my money to BT than Rupert Murdochs Newscorp , with it's disgusting military/prison industrial complex based agenda - I'm not saying I like BT but VM are no better and just cause some executive puts forward a few points about rural BB don't think VM are any better

The current BT deal seems better. Recently signed up for Unlimited Infinity Broadband (upto 40mbps) + free weekend calls + BT TV Box + BT Sports for £10 p/m+£17.99 line rental = £27.99 P/M for 12 months. Installation charges are one off at roughly £50.

In fact we're thinking about adding 20 premium channels for an extra £5 as there entertainment package offers only 8 more but gives you just the record facility as well. The free BT TV box allows you to pause/rewind and access the BT store and catch-up.

I don't know why everyone is paying so much and having a bad time with virgin, I pay £33 a month without a phone line for 150mb speed and my internet runs flawlessly, very occasionally does it play up and when it does I simply restart my router as and I'm up and running again

I'm paying £22.50 a month for the 50mb broadband only

DOCSIS3 is the way to go.

I got the contract though this site last month, however they charged me £37.00 instead of £25.00pm (inclusive line rental). I have rang them to explain the problem and sending the email confirmation from them which stated 25.00 per month for the first 12 months. They were very sympathetic with me. BUT they cant help me, because there is no one there can authorise the changes.

Bloody nightmare.

cheaper still if you pay 12 month line rental up front

Cold because its virgin

+1 on that. Not a fair playing field in business terms to subsidised one business but let the rest to compete for the same customers.

The 50 pound discount doesn't appear when I go o confirm my order.

If I ring them afterwards do you think they'd be able to apply the code?

One of the big wigs from Virgin media was on BBC R4 this morning. He was saying the government shouldn't subsidise BT for supplying new areas Broadband that they would have invested in anyway because they are profitable.
Makes sense to me.. He said BT shouldn't receive it and that they are able to fritter away £500m on premiership rights using partly subsidised money that the tax payers have contributed. I think this issue should be taken as seriously as companies not paying their fair share of taxes because they are equally diddling the national purse out of sorely needed public funds.

FT storyhere. Use the subsidy on getting Broadband to customers that ISPs wouldn't touch with a barge pole, as it was intended to.

​it's just an empty threat. I don't think they will let me leave. because I'm with ee for my phone and tablet I can get cheap broadband from them. it's something I can bring to the table when in haggling with virgin

Sounds good

​I only one broadband no phone

I pay £5 a month plus line rental. That is for 50 my increasing to 70. I went through uswitch to get this deal as it was not advertised on their website.

is this available to existing customers?