For those who have not seen/used one of these deals before. When the deal is confirmed all the points you will earn will be visible when you go into the product you are buying. At the moment the products are only showing the usual 5x points. If you buy now, I very much doubt you will have any chance of claiming the 25x points. As others have said..........DO NOT BUY AT THE MOMENT!!

So do the x5 definitely get awarded at a later date?

Yes you can, used the code earlier when purchasing with points.

Bum. I wanted to use them all on one purchase.
Do you know if I can use the 10% off code whilst paying in points?

Don't worry - the 5x points aren't normally awarded until the order status changes to "complete" rather than "shipped", which is usually around a week after delivery.

As above, these 5x points won't expire, it's just the 20x that you have to use or lose in the next few days.

I've also only got 20x points. My order had an attempted delivery yesterday and rescheduled for today. No sign of the 5x points.

I can confirm that since posting in the early hours of this morning when the 20x points appeared, one of my big orders that I received last week has now changed to "completed" and the other 5x worth of points has now appeared in my account as "regular points" and not "limited time points". For my other two orders which were pre-orders I've had the 20x limited time points credited and will therefore now presumably get the other 5x when those orders are completed.

So panic over!

I've only been awarded x20 points.

Just purchased a Moto 360 stainless for £131...all using my points (just hope they don't charge me as I've returned one of the phones as faulty but have been rewarded the points!...)

Actually I wonder if the other 5x points will show up later once all the orders are marked as "complete" rather than "shipped" or "awaiting despatch" - that's what usually happens with the reward points.

Perhaps they're just awarding the additional 20x bonus points now with the "standard" 5x points adding on as they normally do and it's just the 20x bonus points that have to be used in this few days and the 5x will be permanent i.e. not expiring.

I've got a load of points awarded but less than I was expecting, been trying various permutations to work out what I should have got as I wondered if maybe some purchases didn't count - but yes, having seen the posts on here I've only been credited with 20x on all purchases.

Ive only been awarded x20 instead of x25 points on my purchase.

They only gave me 20x points.

I bought items £289.95 and I only got 5780 points
By my maths, that's just under 20x, as 20x would be 5799 points
Anyway this is not 25x.

Did anyone else only get 20x points?

I will be calling them tomorrow, but just a thought, it's 5x points normally, maybe it was 20x super points which they promised today, but the 5x normal points might add later on, just a thought... It's either that or they screwed up.

Just received some points today but unfortuantley it's not x25 as advertised but x5!!!!! I've emailed them to enquire and will report back as soon as I get a reply.

Are the two sets of terms above any different - why post again?

Also, what happens if you spend the points and also return the phone - I had to return mine due to fault but they'll not receive it by 28th - points date?

Terms & Conditions
The promoter of this promotion is Rakuten Europe S.à r.l., a company registered at 2 Rue du Fosse, L-1536 Luxembourg.
The promotion starts on 19.10.2015 at 00:00 GMT and ends on 25.10.2015 at 23:59 GMT (the "Promotional Period").
The promoter reserves the right to extend the Promotional Period by updating these promotional Terms and Conditions on http://www.rakuten.co.uk.
There is a minimum spend of £200 during the Promotional period (sum of all transactions) in order to qualify for this Super Points promotion. Once customers have reached the minimum spend (£200), they will receive 25 Super Points for every £1 spent on all purchases completed on http://www.rakuten.co.uk during the Promotional Period. For example, if a customer spends £201 during the Promotional Period, they will receive 5,025 Super Points.
The Super Points will be allocated to the customer’s account on 28th October 2015.
The Super Points received during the Promotional Period will only be valid until 2nd November 2015 and after this date they can no longer be redeemed.
Total amount of Super Points that will be received per user account is limited to 40,000 Super Points in total.
You must be over the age of 18 to be eligible for the offer.
The Super Points received through this Super Points Promotion are not transferable and may not be substituted or redeemed, except as provided by the Buyers Terms of Service.
We reserve the right to modify or cancel this Promotion at any time without prior notice.
Super Points may only be redeemed by registered customers (Rakuten members) and cannot be used with our 'Guest Checkout' feature.
By taking part in this Promotion, you agree to these Promotional Terms and Conditions. Failure to satisfy these Promotional Terms and Conditions may result in the Super Points received through this Super Points Promotion being removed from your account without notice.
Return to homepage

[ http://www.rakuten.co.uk/event/hot-deals/?l-id=gb_top_carousel_25x-super-points-on-purchases-over-200 ]



[ http://www.rakuten.co.uk/policy/terms_conditions/coupons/20151019/?l-id=gb_event_target-day_null_ ]


---
Terms & Conditions

The promoter of this promotion is Rakuten Europe S.à r.l., a company registered at 2 Rue du Fosse, L-1536 Luxembourg.

The promotion starts on 19.10.2015 at 00:00 GMT and ends on 25.10.2015 at 23:59 GMT (the "Promotional Period").

The promoter reserves the right to extend the Promotional Period by updating these promotional Terms and Conditions on http://www.rakuten.co.uk.

There is a minimum spend of £200 during the Promotional period (sum of all transactions) in order to qualify for this Super Points promotion. Once customers have reached the minimum spend (£200), they will receive 25 Super Points for every £1 spent on all purchases completed on http://www.rakuten.co.uk during the Promotional Period. For example, if a customer spends £201 during the Promotional Period, they will receive 5,025 Super Points.

The Super Points will be allocated to the customer’s account on 28th October 2015.

The Super Points received during the Promotional Period will only be valid until 2nd November 2015 and after this date they can no longer be redeemed.

Total amount of Super Points that will be received per user account is limited to 40,000 Super Points in total.

You must be over the age of 18 to be eligible for the offer.

The Super Points received through this Super Points Promotion are not transferable and may not be substituted or redeemed, except as provided by the Buyers Terms of Service.

We reserve the right to modify or cancel this Promotion at any time without prior notice.

Super Points may only be redeemed by registered customers (Rakuten members) and cannot be used with our 'Guest Checkout' feature.

By taking part in this Promotion, you agree to these Promotional Terms and Conditions. Failure to satisfy these Promotional Terms and Conditions may result in the Super Points received through this Super Points Promotion being removed from your account without notice.
---

I can't see the 25x points, it's still showing 5x.

There is a minimum spend of £200 during the Promotional period (sum of all transactions) in order to qualify for this Super Points promotion. Once customers have reached the minimum spend (£200), they will receive 25 Super Points for every £1 spent on all purchases completed on http://www.rakuten.co.uk during the Promotional Period. For example, if a customer spends £201 during the Promotional Period, they will receive 5,025 Super Points.

That's 25x for the TOTAL amount, not on the amount above £200 like you claim.

Not really - the item would be shipped on 27th October. To get the extra points I'd need to order before the 25th, but I wouldn't know if the points have actually been awarded until the 28th!

I've emailed Rakuten to hopefully get a definitive answer in writing.

I'm wondering whether pre-orders would still count towards the £200 for this promotion? It's not mentioned in the T&C. They don't usually award the reward points until after the item is shipped, but if this is going to be after the 25x points redemption window ends would they still award the points now to enable them to be spent next week?

Obviously if the order was later cancelled or returned they'd be fully entitled to take the points value back, but I'm hesitant to make a fairly expensive pre-order now not knowing whether I'd get the points or not - without the 25x points it's not a great price, with the points it is!

i received my tv on 7/10 but on rakuten it still awaiting shipment till 16/10 thats only because I badgered them, been told if not sorted by 23/10 they will credit account, which gives me £475 Superpoints to spend in 1 week. total shambles

Looking to purchase a Canon 7D mk ii which would be £950 and get the bonus points. I'm looking into the seller (SpencerMann) on Rakuten and there are a few concerns regarding their legitimacy.

Has anyone bought from them? They say they sell UK models but the price they sell at suggests grey imports.

I shoot mainly sports so the 7D mkii is the better choice for me.

Well I spend £204 and then used my £55 points, will be interesting to see what I get as the total in currency was under £200

Order placed. Will see how many points are added after the promotion ends.

:man:

Eh? I was providing a link to 10% off...

Why can't they make it clearer on their website?

All purchases over £200 will earn full 25x points- Rakuten customer services just now

It might be this

http://www.hotukdeals.com/vouchers/10-off-game-collection-rakuten-20-10-15-only-2304476

I queried a purchase and got this reply:-

Hi Tom,

Thanks for getting in touch regarding SuperPoints.

If you purchased this Xbox One for £265 you would earn 6625 points which is the equivalent of £66.25 to spend on the site.

Just drop me an email if you need anything else and I'll be happy to help.

Have a fab day!

Kelci
Customer Care Advisor
Rakuten.co.uk

I'm still not convinced!

I still think it's unclear - not all purchases will earn the promotional points; which ones will/won't then?
I can't work out if this one would qualify:
http://www.rakuten.co.uk/shop/pixelelectronics/product/Apple_Ipad_Air_2 - would that be classed as through a Rakuten.co.uk account and is £200 or more?


How did you get hold of the 10% voucher?

If you pay partial amount using points you will get 25x points for the full amount or the just amount you paid in £ (total - points). Can someone ask this clarification who already received response from CS. Thanks.

Hardly. They have fixed the terms and conditions and you get it on all orders over £200 for the FULL amount but you are capped at 40,000points.

Time to get an xbox one i think

Hi Tom,

Thanks for getting in touch regarding the 25x SuperPoints promotion.

I apologise for the confusion, as not all purchases will earn the promotional points the site isn't automatically calculating how many points you would get from the promotion. As long as your order is made through a Rakuten.co.uk account and is £200 or more you will be eligible to receive the points.

Any points you earn from this promotion will be credited to you on the 28th October and available to spend until the 2nd November.

Please be advised that the points are capped at 40000 per account.

I've included a link below which has some items on sale during this promotion:

http://www.rakuten.co.uk/event/hot-deals/?l-id=gb_top_carousel_25x-super-points-on-purchases-over-200

Just drop me an email if you need anything else and I'll be happy to help.

Have a fab day!

Kelci
Customer Care Advisor

Yep just got an email from Rakuten stating that the offer is not actually going to show up on the site as it is only when you spend more than £200 over all transactions during the offer period. They will then total the amount of points to a maximum of 40000 (£400) and add it to your account on 28th October and you have until 2/11 to spend them. So, expect the website to be down during those few days or at least the prices to sky rocket!

Nice find op

Not sure why people are confused about this. seems to say that the points are bonus points, hence once spent over the qualifying amount the bonus will be added at the end of the month. It therefore wouldn't show at checkout, as the bonus period is not over?

This is a mess Rakuten! Still not live?

Is this offer live, it still shows x5 for me???

T&C's seem clear, 25x points on every pound spent, not just over £200.

From the T&C's

For example, if a customer spends £201 during the Promotional Period, they will receive 5,025 Super Points.

201 X 25 = 5025

they've sorted it for those who are wondering, the t & c makes sense (finally)

​Well timed as the points offer runs out on 25th!

26th according to rakuten

whens pay day? mines the 15th of every month

They are a tad bit annoying, on Friday they had a 20x offer and since then for example expansys have racked up the prices on nearly every phone they sell (exception being Moto :laughing:...

And I didn't consider even the 20x offer worthwhile unless you have specific 2 items of value x and 0.2x you want, they are for most stuff far too expensive...

whens the next codes due out? I'm after an apple watch but was hoping for another 10/15% code to be due

You will of course be liable for return postage, not to mention the hassle.

I'd advise waiting for the second/third day, or for Rakuten to respond to a request for clarification.

I've got a copy of their email they've sent me with the offer and also have screenshot of the Ts+Cs etc...I agree the automated checkout is not showing the correct points at the moment and if they refuse to honour the points i'll be sending the phone back as it will be within 14 days from purchase under distance selling regulations!

I can see alot wrong with it, try checking something out :-

Order Total
£ 270.95
(VAT is included)

Points to be earned
+ 1,325 Points

- postage and that is x5 points. Until it automatically processes with the correct amount of points i'm not ordering.

Yeah...just got another email this afternoon with the promotion as above...i can't see anything wrong - seems clear to me except the very short period in which to spend the points!

Just ordered Nexus 6 32GB Blue for £295 - £73 (in points) - £10 (3.5% Quidco) = £212!!!

If they don't give me the points then i'll send the phone back!!!

It seems that this promotion is not active now???

​i also bought a tv from prcdirect during last promo.think you needed the dispatch email to activate the points on your account. I received the email the day after it had got delivered! when I did phone to enquire about points/delivery they was very helpful and phoned prc direct when I was on hold. operator might have been having a bad day. try again. my points has been credited.

be very aware as ive bought a tv of [email protected] on the 25x event few weeks ago and even though I recieved the item on 7/10 it still says shipped not 'completed' and this is holding up me getting my superpoints which are due to expire on 31/10, neither rakuten or prcdirect have been helpful at all

Prices always seem higher on there anyway compared to amazon. I mean I'm looking for three things, a.) Parrot Bebop drone, b.) DJI phantom 3, c.) 2 x Nvidia 980 ti cards.

All of these are priced higher on Rakuten than Amazon by some margin. The points are a bonus and sometimes mean you are better off but it's not as great a deal as it seems to start with.

Terms say : "Receive your points on 28 October and spend them before 31 October on anything you like!" So do they jack up all the prices on these few days?! Or sellers withdraw good stuff on these days.

Is this live yet?

Are you sure? The example they give suggests the multiplier is applied to the whole thing. They say spending £201 gives you 5025 points, but if it was only for every £1 over £200 then it would say either 1025 or 1030 points (Depending on whether the 25x bonus is in addition to the 5x points or if it replaces it)

I got a load of points on a previous transaction but can't find anything decent to buy.....

Just to add my experience, last time this 25x boost was on I ordered a telly at £479 (obviously had a quick google before ordering and reduced the price by £40 via code) stated I would get 11,975 points (value ~ £119)

As soon as my order was completed, I received the points in full. As far as I can tell, the point total under the item is the total you'll get, just screen shot it if you're worried and rectify it when/if it's incorrect on receipt of points.

The rakuten customer service is very good via telephone, merchants on the other hand..,

For those who have not seen/used one of these deals before. When the deal is confirmed all the points you will earn will be visible when you go into the product you are buying. At the moment the products are only showing the usual 5x points. If you buy now, I very much doubt you will have any chance of claiming the 25x points. As others have said..........DO NOT BUY AT THE MOMENT!!

I noticed the current 5x says expires tonight at 23.59 and the new offer says 00.00 on the 19th which has already passed.

Perhaps whoever put the email together should have put 00.00 on the 20th and the promo doesn't go live until midnight tonight?

More confusion now - one page says "spend them before 31 October" another says "valid until 2nd November 2015".

Not touching this with anyone's bargepole until this is all clarified.

Someone earlier sent them the flyer to confirm, I'd personally wait, but can't see any comebacks if you raise a dispute after ordering & they are not credited by the 28/10 due to the email, newsletter & T&C's

£222 for moto x should be 5550 points but says 1110 pts at checkout?

It's x25 - received an email, the subject says x25 so not a missprint...

If you need to return a mobile etc to expansys they will offer you 90% refund, because of the screen cover scuffs. I only had it for a week and it's been 2 weeks they have it but I'm still waiting for full refund from their manager. Takes patience

i lost a few points because of this. were only valid for a few weeks after purchase. if i lost a £200 spends worth it wouldve stung alot more :laughing:

and dont forget to check the date you need to use the points by

The 25x points need to be visible at checkout. That is how it was for the birthday promotion.

If it's not included you have no comeback whatsoever. I would wait until it is listed in the payment/invoice.

Tested with an Ipad mini
£215.00 x 5 = 1075 points
Full amount x 5

Still the contradiction :-

There is a minimum spend of £200 during the Promotional period (sum of all transactions) in order to qualify for this Super Points promotion and customers will receive 25 Super Points for every £1 spent from £200 upwards on all purchases completed on http://www.rakuten.co.uk during the Promotional Period. For example, if a customer spends £201 during the Promotional Period, they will receive 5,025 Super Points.

I always have bought items from rakuten ever since they started the new site. However be very careful as a lot of the shops are very dodgy. I have already had to start the process of raising 2 separate disputes for not receiving an item and the seller refusing to help. So stick to sellers you know of. If you could use PayPal it would be much better but I recommend using a credit card as easier to dispute if something goes wrong.

The newsletter also has items under £200 showing with the 25x bonus

Sounds like they've messed up a bit but hopefully later today will be resolved but I don't fancy taking a punt until it's confirmed.

T&C are a mess, sounds like number 4 has changed recently and number two on site reads as follows:

The promotion starts on 29.09.2015 at 00:00 GMT and ends on 05.10.2015 at 23:59 GMT (the "Promotional Period")

Be careful guys....just spoke to customer care and they can't see this information on their system. I am holding off my order for now. I just forwarded the newsletter to them to verify the information.

They are updating the terms and conditions. Looks like a copy and paste for some of it from their birthday promo of x25.

I'd leave it a few hours, i think we'll get x25 on every £1 we spend as it's not the first time they have offered this.

I just want to make sure my order goes through listing my points earned correctly.

The other thing I noticed from the T&C from the email:
"5 The Super Points will be allocated to the customer’s account on 28th October 2015.
6 The Super Points received during the Promotional Period will only be valid until 2nd November 2015 and after this date they can no longer be redeemed."

Very small window to use them.

That's my thought - holding off until there's a little more clarification.

Pretty sure it's 25x on whole purchase going by what I see on the email I got sent ses the £999 Cooker ses you get 25k

Taken from the T&C:
"4 There is a minimum spend of £200 during the Promotional period (sum of all transactions) in order to qualify for this Super Points promotion and customers will receive 25 Super Points for every £1 spent from £200 upwards on all purchases completed on http://www.rakuten.co.uk during the Promotional Period. For example, if a customer spends £201 during the Promotional Period, they will receive 402 Super Points."

Reckon Rakuten heading for big crash as their website has lots of conflicting claims
X5 or X25?
When to claim?
when points are added?
Reliability of its sellers? Customer service?

Surely they cannot go on like this both financially and supply wise?

Above, where i've listed condition 4.

While it's a nice extra - be aware that it's only 25x on the amount over £200, rather than the total spent.

Their terms and conditions for this offer is all over the place

4) There is a minimum spend of £200 during the Promotional period (sum of all transactions) in order to qualify for this Super Points promotion and customers will receive 25 Super Points for every £1 spent from £200 upwards on all purchases completed on http://www.rakuten.co.uk during the Promotional Period. For example, if a customer spends £201 during the Promotional Period, they will receive 402 Super Points.


Not only have they miscalculated how many points you will get for your purchase, the way it's worded means you only get 25x points for what you spend over £200. So that to me says if you spend £201 you get 25xpts for the £1 not the £200

Plus when you read the newsletter if you work out the points they have listed per item it's x25 on the full price. So the terms and conditions don't match the newsletter.

If the deal is on all week, i'd wait until they clarify what they are doing.

Shame they don't sell cars and other bigger items.

I've seen 20x points on the item screens previously when they had other offers on. I wanted a DJI phantom 3 or a Parrot Bebop so depending on pricing it would be worth a look

I dont seem to see 25 x points on anything.Everything is 5% from what I can see.

Don't forget "Total amount of Super Points that will be received per user account is limited to 40,000 Super Points in total"

:smiley:

hot added

Thanks op. Just got the email and now ordering my iPad Air 2.

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