Would be nice if people read the notes properly before cancelling: "Cashback will track at a lower rate and will uplift at a later date."

Not really. It was ages ago. Couple of quid here and there no big deal. Good deal for others though.

you must be gutted

I just spoke to the Microsoft Store about the returns process and I think there is a workaround here that gives us up to 60 days to return the product.
- You have 30 days to contact MS about returning the goods and requesting a return label.
- Once that has been issued, you have a further 30 days to actually return the goods and still get a full refund

If the cashback takes 45 days (circa 6 weeks) to track at the full amount, then there is still plenty of time of return the goods if the cashback does not work out ...

Shown as £40.40 cashback to me? Also the mouse is £59.99.

Nice find OP. Also 10% off for students I believe and various levels of Quidco cashback available depending on what you purchase

It's Topcashback not quidco.

Beware, this mouse won't work with PC with Win7. Only with Win8 or 10.

Does it work with Mac? Thanks.

dam, wish I picked this up in Tesco when it was £20 instead of walking past it.

Unfortunately it won't. I wanted to buy it to use with Win7 PC but I found couple of posts online of people complaining that it doesn't work with it. Microsoft also specifies that it will work only with Win8 or Win10.

Why not upgrade to Windows 10 for free? Been using it and is a great fusion of both 7 and 8. easy to install and not had any problems upgrading either.

​I bet some hard core gamers don't agree :wink:

Mine is tracking at £0.50p! Wtf. TCB won't even look at this until after the 12th of December either. I'm just going to cancel the order i think, no way am i paying £60 for a HDMI adapter.

hmmm the risk / reward ratio isn't quite right on this one!

PS isn't the real deal here the Dell XPS 13 deal?

I got this for £33 plus cash back through Bespoke Offers.

Arc mouse is a great travel mouse. This version is even more Surface coloured then the Surface Edition. Surface edition Arc mouse was black to match Pro 1 & 2.

It only works with Win 8 and upwards. You also need Bluetooth 4.0. I originally bought this at £29.99 only to find it wouldn't work with my Win 7 PC with BT 3.0. I upgraded my laptop to Win 10 and bought a USB BT 4.0 dongle just for the mouse ... and can say that it was totally worth it. It is an awesome design and very responsive on all surfaces.

It's a steal at £17.99

How likely is the cashback to track on these MS deals?

this may look cool but will never give you the WOW factor on your desktop as opposed to a Death Adder!

Not really. It was ages ago. Couple of quid here and there no big deal. Good deal for others though.

Ordered the WiDi adaptor. Thanks for the heads up :smiley:

I'm guessing the reason why my TCB didn't go through properly is because Microsofts website error'd upon sign in. I refreshed and it worked after, but seeing as other people don't seem to be having a problem i can only guess TCB will honour the deal?

Thanks OP

Microsoft give 30 days after delivery for returns anyway so i'm not too worried.

My cashback at topcashback.co.uk is showing as pending: Microsoft Store £0.50 - hopefully this gets corrected soon.

By the look of it, the Plus membership adds 5% to any cashback. That's probably it?

These things are terrible but heat anyway because of the saving.

I use it at work and It works with windows 7, at least for me together with arc keyboard :wink:

What the hell....
Products in your order: Amount:
Arc Touch Bluetooth Mouse
Unit price: £59.99
Qty ordered: 1 £59.99

Subtotal: £99.98
Sales tax: £10.00

Total: £109.98

No not really, Direct X 12 is the future so an upgrade to Windows 10 is a good move for gamers and non gamers

Would be nice if it worked. TCB only gave me 50p back, so I cancelled the order.

linky for Wireless Display £59.99?

That's the way of CORPORATE GREED they STOP providing any support so they can introduce new programs and new hardware that are no longer backward compatible and then ALL the websites in the same cartel lock out all the older software so you have to give in BUY NEW and help GROW THE LANDFILL PROBLEM.

Think something is wrong with your CAP LOCK

can you order multiple items in one transaction or do you have to individually purchase them. want to buy mouse wireless project device and laptop at the same time, total savings should be 346.50 off 1,368.98

how to get those offers? i clicked link, it redirected me to the official microsoft store, no cash back sign were found, and i even asked their sale support he says: This is not an offer here on our store and this link would not be an official Microsoft website we can not guarantee it offers legitimate information.

can anyone help? thanks!

anyone else having problems placing order keep getting error code 0 call a representative but I'm assuming the cashback will not be tracked

Don't get me wrong. This is a hot deal, and it's why I looked into it in the first place.

But at normal RRP, I would choose a proper Death Adder over this. This comes from a 2 years experience on a Death Adder, which comes after 9 years of using the same Diamondback Magma (which still works but the cord is loose sometimes and I haven't bothered to fix). I doubt this stylish mouse would last as long, and be as versatile.

Ordered the mouse. How long does it take TCB to track an order?

Are all there items price excluding VAT?
Arc Touch Bluetooth Mouse
Ship it
£59.99
Quantity: 1
Shipping:£0.00
Subtotal:£59.99
VAT Amount:£10.00
Total:£69.99

You need to be a student ;-)

Just hope it tracks

Products in your order: Amount:
Arc Touch Bluetooth Mouse
Unit price: £59.99
Qty ordered: 1 £59.99

Subtotal: £49.99
Sales tax: £10.00

Total: £59.99

From the TCB website
Arc Touch Bluetooth Mouse
Cashback will track at a lower rate and will uplift at a later date.
Exclusive Offer!
Ends Tomorrow
£42.00
Get Cashback

Ordered :smiley: Fingers crossed!

This is a grudging cold from me.

The price you pay is just the price and everything depends on cashback, which is not guaranteed.

I've had Microsoft turn me down for larger cashback amounts before, even after they have tracked, even after clearing cookies before going through cashback.

Left a poor review on the cashback site, which was removed because Microsoft disagreed with it!

Is this suppose to be £59 or £69?

Just purchased both items - cashback 40.40

is the £42 cashback for premium members of TopCashBack does any one know?

Can I ask why you're attempting to compare a wired 5 button gaming mouse to a 3 button Bluetooth one?

As for longevity, I have two of the 2.4Ghz versions for media centres around the house and they've been abused and gamed with for 4 years and still going much stronger than my 2013 death adder which is a year old and looks like I've dragged it behind my car, it's nothing like as good as my old blue deathadder, the build quality on new Razer stuff is well below par for the cost.

Original price £59.99 and it still doesn't have two buttons on the side for browsing websites. That's all I ask for in a mouse, please :innocent:

I have this mouse, scrolling takes a while to get used to, and every few hours it seems to randomly 'stop' but as soon as I either touch the touchscreen it then works again (or plug received in to a different port). Sometimes scrolling becomes unresponsive so you need to unplug or switch off and on again. I didn't realise it folded to turn off - I trod on it once and thought I'd broke it!

Lovely mouse but very annoying and buggy.

Premium rate is 5% more to whatever the original cashback is:
https://www.topcashback.co.uk/classic-or-plus

The Microsoft Band is showing £99 on the store? After cashback (£21) that would be £78. Not sure where £20.20 came from, if anyone could help me out?

I just signed up today, so I'm on the TCB Plus trial. I think the OP meant £20.20 was just the cashback you get, which has since risen to £21 but still leaves the overall price at £78. Also all but the large size are out of stock.

Thanks, though.

That looks like a terribly uncomfortable mouse.

When i get to payment screen it says its £69.99 including vat, is this what everyone's paying not 59.99??

Also got a £10 store credit code from previous purchase is this going to invalidate cashback if I use it??

yeah I wont risk the code anyway cant seem to get the right price so left it for now
Order overview
Arc Touch Bluetooth Mouse
Quantity: 1
Ship it
£59.99
Shipping:£0.00
Subtotal:£59.99
VAT Amount:£10.00
Total:£69.99

Thought it was some sort of sex toy there too for a sec! :smiley:

Order won't process payment with card or Paypal or in different browsers :disappointed:

I spoke to MS support and they said they are having problems with payments and to try after 90 mins (i.e. after around 3pm)

Ah ... that explains why he would not take payment over the phone either!

I have the Bluetooth version of this mouse, I move it from my Windows 8.1 Laptop to my Windows 7 Laptop and it worked perfectly. So yes it works with Windows 7.

I did post much later in the thread that I plugged mine into my Windows 7 Laptop and it worked perfectly. All driver installed automatically, no problems at all.

no way! Nothign goes past you ...

Does topcashback usually track instantly? I bought it this morning and am having issues. Thanks in advance for any help.

Yes, it has tracked my visit just not my spend. In their help it says wait a week, but if I am unable to get cashback I don't want to pay £60 for this, so will leave it until tomorrow. Cheers!

Mine tracked at the lower amount, I plan to return the mouse within my cooling off period if it doesn't uplift in about 10 days
Thanks for posting OP

Just got an email, scheduled for delivery tomorrow, not bad as I opted for free shipping.

How long will it take for TCB to rise the cashback from 0.5 to 42 £?

haha, good one

My wireless adapters coming today, gonna be hard not using it, but im not going to unless this cashback raises

Ordered, hopefully it tracks correctly...

Tracked at £0.50, now the wait :smiley:

Both arrived but both still tracking at 50p. Arghhhh do I wait or do I just crack them open? lol

I got the below message from TCB customer agent.

Hi there,
Your Missing CashBack Claim has been put ‘On Ice’, as the merchant in which you are claiming against imposes a validation period of 45 days.

We will need to keep your claim on our system until this time period has elapsed from the date in which you have completed your transaction, thereafter it will be automatically released after 12 Dec 15 and sent over as part of the next claim batch.

If you notice that your expected cashback tracks in the meantime, can you kindly close this claim as soon as possible using the button labelled ‘Close this claim’.

Kind regards,
The Missing CashBack Claims Team

We might need to wait atleast 45 days from the order placed, to boost the cashback 0.50 to 42.

2.5 hours.

Can't seem to find the mouse on my work laptop (Windows 8.1). My Linx 7 (Windows 10) found it instantly.

Key word here is "normal RRP". When normal price is roughly the same, then I of course will compare them.

If you want to compare wireless and 3 buttons mouse, I have 2 cheap ones too from CPC at £3.99 each. Do the job just as well as this one, and also abused by my 3 children.

And if you find this mouse comfortable for gaming or long hours on the machine, good for you :smiley:

haha not a bad effort at all, my adapters turned up im just gonna open it, and pray cashback works! Looks like some fiddling to get it working on some peoples win 8 machines when googling.

Is the only way to cancel via 1-877-696-7786 (I presume this is an American phone number?) ?

No the whole "losing connectivity, no driver for win 7" thing.

I can't make my mind up, was ordered for my dad's christmas present but he has a windows 7 laptop.

Then again I have a win 10 laptop with bluetooth but i dont travel enough to warrant using an expensive mouse :disappointed:

Just been posted by UPS :neutral_face: they seem to be wanting to get rid of these things quickly ...

you need a Bluetooth device that's supports v4.0. your Bluetooth device is probably v2 . so not the mouse at fault but your hardware.

I was thinking of doing this for that purpose. What do you mean it would take 5 years? Do TCB only allow you to convert £50 to clubcard points per year?

Yeah the limit is 52.50£ a year and you can't use only a part of transaction, so for example I got a 65£ cashback and I couldn't convert it to clubcard at all (as they don't let you use only 50£ of that transaction).

So that 250£ of cashback can't really be converted to clubcard at all. (I was wrong saying it would take 5 years...).

Also I tend to not really count in the cashback when I am considering a price, as it is not guaranteed after all and is a (low risk) gamble but rather consider it as a bonus but require that the purchase itself is a good deal in the first place... Avoids any major disappointments.

Received the mouse yesterday and TCB is still saying 50p.... Still haven't opened the mouse so I can still return it if TCB fails.

Someone at either MS or TCB will regret the day they ever came to work if this deal goes south, it's totally unacceptable to advertise deals that cause people to buy based solely on the deal offered and then not honour it. It's amazing how much spare time I'll commit to hassling someone day after day over this :-)

Am i right to assume it's a 45 day wait so that people don't send the item back while still claiming cashback?

This seems like a huge gamble... Thinking if I should keep mine.

Did anyone test it with Mac, how is it working?

Ordered mine on Friday and received it yesterday and Cashback says payable in 6 weeks. (ordered on Friday). Anyone had theirs tracked at the full amount yet? Don't wand to send £59.50 on a wireless mouse

I just spoke to the Microsoft Store about the returns process and I think there is a workaround here that gives us up to 60 days to return the product.
- You have 30 days to contact MS about returning the goods and requesting a return label.
- Once that has been issued, you have a further 30 days to actually return the goods and still get a full refund

If the cashback takes 45 days (circa 6 weeks) to track at the full amount, then there is still plenty of time of return the goods if the cashback does not work out ...

Once the amount changes from £0.50 to £40.40 is it guaranteed to process? Like what would stop the cash back from process apart from if the item is returned?

Mine still hasn't even tracked yet :disappointed:

Couldn't resist it and have already opened so fingers crossed it'll uplift to correct cashback. Really impressive mouse although not happy if it costs £59.99... We will see

cashback on tcb tracked at £2.62 only

My cashback is still at 50p as well. It did say however indicate that it would track at a lower level for a while which i have seen previously with other items. Will let it roll for a bit.

There was an issue with another seller where they would not honor the higher amount and to topcashbacks credit they covered the loss.

Mine's still at 50p. Anyone actually seen their's go up to £40-£42?

yeah, mine is still tracking as 50p
I'm wondering what to do-should I return the mouse, it's still unpacked... I dont want to spend 60quid on a mouse :smile:

So theres an option to lodge a claim for each item where you input the amount you spent.
Should we bother doing this?

Arc Touch Bluetooth Mouse :
I Spent £XX expecting £40.00 cashback

Wireless Display Adaptor :
I Spent £XX expecting £40.00 cashback

Hmmmm..... Cashback just moved to "payable" status but at 52p!!!

I've decided to lodge an incorrect tracked amount claim

Has anyone else had a problem with getting cashback. I ordered the mouse and keyboard and only got £1.01 cashback not the advertised £42

I think a better question to be asking is: who has actually got the full cashback and how did you manage to get it?!

As noted by earlier posts there is a specific dispute claim if you follow through the dispute claim process. Says they will forward it on to Microsoft on the 12th of December.

The fact there is a specific claim option for the mouse for the £40 quid makes me feel confident they will eventually pay out.

52p here too

What did people put in for the net value for the topcashback claim?

Invoice says 49.99 without tax. TCB says 50.50 but the real amount should be £12. Numbers seem a bit confused.

Just had a response fro TCB representative and they said the Cashback should uplift to the right amount when it has been confirmed

​But r u not charged £59.99.

Why do TCB complicate things and ask for NET amount? Anyway, we're charged £59.99 but TCB claim form clearly states the following:

"Please only enter the NET value of your purchase as seen on your receipt / order confirmation. If any other value is entered the claim WILL BE declined."

NET is before the VAT is added, right? I think I'm going to have to submit a claim too shortly.

Yeah so did I-submitted it yesterday
There still time to return mine-it's still in original packaging....

Mine also never uplifted and now payable 52p, have submitted claim, which wont be submitted till next month so have only few days to initiate return if i want to get out of the risk of decline. Anyone experience of this with microsoft before? Did it get sorted in the end to correct amount dont really want to pay over £20 for a mouse lol.

Just raised cash back dispute as same as everyone else - 52p instead of the £40.40 advertised on TCB..

Sorry 50p not 52p!

So now I've had it longer than 14 days I can't return it but now I've been paid 50p as opposed to £40 hmm ok...

Won't be using TCB / Microsoft store ever again.

scumbags

MitchellT, you have 30 days to return the products. Possibly longer, if you initiate the return within 30 days ...but don't count on it

Any idea as to why Microsoft say 14 days to initiate it, then 14 days to return it when actually by law your allowed to return it within 30 days anyway.

They just seem to be confusing and misleading people ...

http://europa.eu/youreurope/citizens/consumers/shopping/returning-unwanted-goods/index_en.htm

Says 14 days to initiate within cooling off period so I have gone over this ...

Also

http://www.which.co.uk/consumer-rights/problem/can-i-cancel-an-online-order-

Only mentions 14 days and not 30 ...

My reference to having 30 days was from Microsoft's own returns policy, not the law ...

My bad - it seems the 30 day rule is for faulty goods;

http://www.bbc.co.uk/news/business-34403005

I presume you are having that well known issue with your mouse where it constantly drops the bluetooth connection :wink: ?

Just heard back from TCB that the reason the claim can't be initiated until December is because of Microsoft's return policy. So technically they're policy is 44 days (14 to initiate and 30 to send the item). Have a feeling that once the "ice" period is over they're not going to honour the correct amount so just a ploy to suck loads of people into spending £60 on a mouse

I haven't even opened the box lol, its not at my address either it's at my parents.

When you initiate the return it says you have 30 days

Ok so will I be able to request a return now that 14 days has passed?

You can try. I purchased in October and was able to initiate until 23rd of this month

After reading reviews on tcb for ms I decided its not worth the hassle of waiting months for uncertain cashback so I just initiated a return, you do have to ring them if its over 14 days you cant do online (mine is 28 days), I gave reason as no cashback as promised and they did it straight away no further questions and emailed me returns label shortly after for item to take to ups pickup point for free return.

I think I'm going to do the same as dm01 ... too risky and I would not want the items at the full price

Rang them they said can't return as over 14days (but under 30days)
Asked for confirmation... May ring CC for advice also

Rang 0800 026 0329 On hold with MS for 60mins and counting - transferred between depts- incompetence..

1hr later and round and round with Microsoft with the same line of 14days only return -waste of spaces

Ordered 30 oct and rang 28 nov 0800 026 0329 got returns label and refund promised no problem and fast, somewhere in terms it does state 30 days i forget where now, maybe try above number on working day not weekend.

Just out of interest is there any chance the guy that posted this deal works for Microsoft?

He's posted two MS deals and he hasn't been online for the same amount of time from the date he first posted this deal.

Seems kind of odd if you ask me...?

Yikes, noticed mine tracked at the 50p as well so on phone to Microsoft now and they are creating a return label. Very last day for me to return according to the representative!

EDIT: Lady couldn't authorise it as it was the last day? She has escalated it internally to her manager to get approval (could take 48 hours).

Hi,

If you try to raise a claim it does raise it as a £40.00 cashback claim...gonna sweat it out for 2 weeks

Well, returned it to Microsoft Returns Center in Germany, now to wait for my refund ...

thank god I didn't go with topcashback, was so tempted....

shipped mine back (ups pickup point) a week ago no refund as yet.

Cashback deals.

Sometimes you don't get the cash back.

Having really like this mouse I was hanging in there in the hope the advertised cash back would happen. As it hasn't shifted from 42p decided to make a claim from TC. Unfortunately not able to do so as the mouse does not appear on the claim form! Anybody else noticed this / been able to make a claim? Looks very suspicious to me that we are not going to get our cash back.

Hi,
I'm not able to pair this mouse with my mac book pro retina running El Capitan.
This device is not showing in bluetooth listing.

Did you guys do anything to pair it?

There is a s/w update for El Capitan. It worked after updating OS. Thanks.

Has anyone else received a messages to confirm the purchase price EX VAT? I copied my EX VAT
price straight from my order confirmation email. The confirmation shows the EX VAT price as Subtotal: £48.38, but Topcashback record the purchase price as £46.70.

Thanks for the info! My total was £59.99 as well, no codes used. It's all a bit strange. At least it's nice to see that your cashback tracked at lower than £49.99, so that seems in line. Now all we can do is wait for a decision.

I can't really see how they could avoid paying out as my £0.48 has already been confirmed and reached "payable" stage, so that is proof enough that they acknowledge the purchase and tracking to my TCB account. The only issue now is that they have not paid the full promoted £40 and there is no denying by them that it was £40 as there is plenty of proof around that it was.

Sent item back as eventually got through to some decent rep after an hour of Canadian ****
Dropped off at UPS point a week ago - will chase if no update or refund

Thank you for contacting Microsoft Online Store,


Please be kindly informed that for the last few days I have been able to investigate on the topcashback matter, and unfortunately, the only method of getting the refund is to send out the package and as soon as it will reach the warehouse, the refund will be processed for you.

I've sent it back and received my refund.

Got refund on card at last!

Lodges a claim with Topcashback..they have acknowledged and escalated it to microsoft.....fingers crossed

Anyone managed to get anything out of Topcashback yet? I've just received the same message (asking for confirmation of order minus VAT again) despite filling in the claim correctly the first time.

If in the end we don't receive it I'm construct an email with all the users in, who've lost out here. This is just not on!

Yeah I was the same, had to provide those details twice.
Now my claim is in 'waiting for merchant' status.

I will be really **** off if this cashback's not gonna get sorted-simply because I don't like this mouse-tried it few times and it's no where near as good as my Logitech
It's gonna be a shame if it turns out that I spend 60 quid on something that just lying there covered in dust...

A great business model they have there, pushes the boundaries of false advertising me thinks!

I'm glad there is a bunch of us being shafted here - well in the sense that we can all complain if it doesn't go correctly

They will have to do something about it

Has anyone else received an email from TCB with a **** list of ways to avoid issues in future? It didn't specifically say the claim had failed however I guess this is the first blow?

That does sound bad Reecey, I am glad that I bugged out and managed to get a refund from Microsoft now rather than gambling on the cashback paying out. It is very naughty of Microsoft though. If they offer the cashback they really should honour it!

just had mine declined, but is now being "queried with merchant's network"... a little peeved to be honest

The following thread is pretty useful...

http://www.hotukdeals.com/deals/acer-aspire-switch-11-sw5-111-13sw-199-99-only-99-99-with-quidco-until-tonight-microsoftstore-2291505

That was a Quidco deal. What helped was tweeting at Quidco customer support. We then had a Quidco rep come on to the thread and assure us that things will be rectified. All cashback was paid.

But this was a TCB deal though :disappointed:

Yep...but they both use similar Europe based tracking companies - and more importantly, they both rely on good word of mouth from their customers. If you flood their twitter feeds with clearly explained concerns, then you will almost certainly get a quick response. Twitter is often the public face of these companies - and they don't want their company name dragged through the mud by aggrieved customers.

If you just call their customer support line, or email, then they can internalise the problem. Hit their public facing support services, and you'll make progress.

Sounds like a plan...
Once / If the cashback gets declined - we gonna flood their twitter with complains :sunglasses:

Just sent them a reminder, got the reply...
"Thanks for getting back to us.

I have had a look into this for you. I can see we are still waiting for Microsoft to pass the validation information across to us. Once they have sent this to us we then need to manually uplift these.

I can fully understand this is frustrating we are working as quickly as possible to get this resolved for you.

Kind Regards,
Steven"

I'll give another month before going facebook/twitter

Still waiting on this. I just gave TCB a nudge as posting apparently can delay things.

Just had what appears to be their final decision:

Hi there,

We have recently heard back as regards to the status of your Missing CashBack Claim.

I’m afraid that the merchant has taken the decision to decline your missing commission claim, no information in helping to clarify as to why this decision has been reached has been provided but we would like to provide some possible reasons…

• The merchant could not prove that your queried transaction has been the result of a Top CashBack referral, and therefore is not eligible for a commission (or cashback) payment.
• The merchant does not feel that you have met their terms for qualifying for cashback.
• There may have been another entity involved prior to or during your transaction that your commission may have been awarded to, as they may have been marked as the referrer to this.
• The merchant is not happy with the validity of your transaction.
• The merchant believes that you have already received the correct amount of cashback in response to this transaction.

• The merchant may not have been able to locate your queried transaction, based on the information that you have supplied (especially that in which you have provided as your main ‘Order number’).

Whilst no reason has been communicated on this occasion, when a claim is declined there is invariably a solid reason for this.

We are sorry that we have not been able to recover anything for you on this occasion.

I hope that any transactions you go on to make in the future go a lot more smoothly for you.

Kind regards,

Beccy

Has anybody received any cashback on this so called deal? Mine has just been rejected first and last deal done through TCB!

I've just sent them a nudge. i suspect however they have no intention on paying out on this cashback despite it being very clear when buying the item that there should have been £42 worth of cashback.

I'm not really sure what options are open to dispute this but i for one will be rather vocal on all social media about how appalling their service really is. I've had this happen a few times now and this is the last time i will ever use them. Its fair to say that cashback isn't guaranteed and there can be issues with cookies etc but its clear to me that they haven't paid out to a single person so the issue is systemic in this case.

If you look through various forums topcashback has a terrible reputation

may be worth leaving bad feedback on the Microsoft section of the TCB web site.

remember to give it 5 stars so it's always seen first

May be better to post everyone on their Face Book

To be honest, this is also my first use of TCB as I normally use Quidco. No real reason for the preference before now. Certainly never again and really disappointed with the response.
I'm pretty shocked at the abuse of this system by Microsoft and the lack of interest from Topcashback to resolve. It's obvious i used the system correctly as they have tracked the purchase but at 53pence, not£42 as advertised.
I've tried tweeting, but at the age of 39, have yet to work it out!! I think if you search Microsoft and top_cashback you'll find out if anyone fancies re tweeting? Any help with the tweet would be ace!

This is the solitary tweet I sent to Quidco when we had similar concerns over a Microsoft cashback deal;

"@QuidcoSupport @quidco If you want to avoid legal action, please respond/clarify your position on the following http:/****/1TmRa9k"

Just replace the Quidco support handles with those of Topcashback - and also put in the URL for this mouse deal.

This was the response I had from Quidco (just an hour after I sent the initial tweet):

Thanks for the heads up. An update on the matter is now on the thread & further updates will continue to be provided.
-Jack

Make sure you post all TCB replies on the FB thread and on this forum.

Also, it would be helpful to find a person who has received cashback. If not one person has received cashback, then this would seem like fraud on the part of TCB/Microsoft. After all, the deal was clear, and you all had successful cashback tracking....

I've just received a reply on FB from TCP:

Hi Neil, we are awaiting a payment to cover a lot of member transactions with this merchant. However, this doesn't mean the merchant will pay the full commission if this is not something we should receive. We really do need to help members with this on a case by case basic so we can look into their claim to see if it is a transaction we are expecting additional payment for or whether it is a claim that has been declined for another reason. I would ask that members get in touch with us so we can look into their claim and help them further. Best wishes, Matt

I have a similar problem with a Microsoft Band which was supposed to pay out £10 but tracked at a much lower level based on a percentage. I just keep nudging/posting messages but to no avail, so far.

better than the response I got

Hi there,

Thanks for getting in touch.

We are aware of the issue and we are working to resolve this.

Please refrain from requesting the cashback until it has been uplifted.

We hope to have this resolved soon.

Kind regards,
Michelle
TopCashback | 27 Jan 2016

Result: Win!!

Hi,
We would like to offer you £39.49 in respect of your missing commission claim.
Please press the [Accept Offer and close Claim] button above to have this credited to your account and close this claim
Kind Regards,
TopCashback Support

Not quote £40 or £42 as originally advertised but £41.69 paid back via amazon voucher in the end although had to downgrade from Topcashback Plus account which deducted £5!

Now I quite like this mouse!!

Cheers all for advice regarding Twitter and I never did get as far as Facebook FYI

if you want to retweet(?) etc etc, I'm @s11auxwell and it would be awesome if this helps anybody else!

Hi guys
So what's the latest status on this ?
I see one of our members got the cashback, did anybody else got it ?

My claim is still in 'waiting for Merchant' status...

best to go to Facebook, Matt seems to be getting things done

Done via Twitter, you can follow/retweet @s11auxwell if it helps. It was Matt who sorted mine out. Good luck and FYI, my payment is cleared now via Amazon voucher.

Thanks, Matt's helping us via facebook

I didn't contact them at all and got this message from them probably thanks to you guys:
"Hi there,
We are sorry to contact you out of the blue, we just wanted to get in touch regarding your Microsoft transaction(s) made in October/November 2016.
We are aware that you are expecting to see this uplift and please let me assure you that you should go on to see any extra amounts for your transaction(s) made applied to your account for you as soon as possible, this will show as a separate transaction on your account as your original transaction should be showing as payable for you. We are currently just waiting on the cashback for this purchase to be received so that we can pass this on to you and update your account to reflect the cashback expected, we are not expecting this to be too much more of a wait and hopefully we can get your cashback added in for you soon.
We do apologise for any frustration or any inconvenience caused but your patience has been and is greatly appreciated.
Best wishes,
TopCashback Support "

I had a manual claim in and also got the same message referring to my "2016" (sic) transaction.

Just had exactly the same message from TCB as well! We'll see what happens then. Odd that some people have received cashback already though.

the people that have received the cashback are the ones that pressed TCB for a resolution. You are now benefitting from their efforts :smiley:

I'm am sooo glad to see this being escalated across the booard... Mine was paid last week to an Amazon voucher within 24hrs.
No way I was prepared to spend £60 on a mouse if I didn't have to and thanks all those that advised regarding Twitter/Facebook... I don't normally use either and only used Twitter in the end but good to see the power of social media in action. Good luck all on getting paid as well.... :-)

"Microsoft transaction(s) made in October/November 2016." - wow, TCB can see into the future!

I've been paid, woohoo. Thanks to the guys here that made it happen!

Same story here: I purchased that mouse received cashback too, but amount is not £42

Today received £39.89 (incl £0.39 topup)
And previously (on 29th of Oct 2015) I received £0.50

So that gives us a grand total of £40.39 which is less than £42
Oh well, never mind - glad I eventually got nearly all I was hoping for, pfew :-)

Just received confirmation of the cashback! Minus the £5 fee for being a TCB member there is now £38 on its way to my account.... Shame it had to get to social media shaming to prod this in the right direction but having given up all hope of getting this cashback I can now lovingly look at my £17 mouse for the bargain it was always supposed to be lol!!!

Result !!!
£42.02 for the mouse and £42.02 for the wireless display adapter + 3% Amazon voucher bonus = £86.98.
Social media...best way to go...Thanks Matt

Looks like the Microsoft cashback for all the deals has come through in one go as I have now received the money due on the Band too.

Got my cash too ! after months of waiting. it actually put me off TCB

Got my 3 lots of £42 too!


I believe you only get the extra £2 (5% extra) if you have paid for the Plus membership.

If you are indeed a Plus member then it should be a simple case of sending them a support ticket explaining the underpaid cashback to get it corrected.

Wow, just got confirmation and have requested an Amazon voucher. Thanks to all of those who put pressure in the right places!

Thanks to the Tweeters :smiley:

Wow 5 months ago these shennanigans started! £80 sterling flying back into my bank via the magic of BACS

Sometimes you gotta have balls to go for the best deals :wink:

I just got mine paid too at £42. I thanked TCB staff for their efforts, and will continue to use TCB.

Thanks for the info Luv (haha, never used that before - where I live "Duck" is more common),
am indeed not a Plus member.

Hi, I still haven't received this cashback, what should I do?

Hi vanilla, you can try Twitter which I used with great success. @s11auxwell if you want to retweet etc... Pretty quick response and seemed to snowball on to every body else which was nice. Hope it helps and good luck

Thanks.

Contact TCB and ask to pass on your claim details to Matt

Thanks, but M$ didn't report it to topcashback so they (he) said there isn't anything they could do. I cannot believe I paid £60 for this POS mouse.

Never mind, just put it down to experience.