think this one is dead now

Cheers for this. I've been waiting to buy my printer ink for the year which gets refunded by my University! Might as well take a free bag as well... It's not like us students get enough already! :wink:

Oh, and the two orders from this week (placed the orders in the afternoon/evening and they arrived next day!) here's the proof (modelled by my rather awesome dog).

Another happy bottom...

Thanks, I'm sure I'll spend a tenner by then.

If not I've got enough loo roll to dry my eyes even if I cry myself a river

couldn't order more than one, use a different email? they make great his and hers carry-ons!

No, didn't order, only because I've got £84 of Asda vouchers burning a hole in my pocket :laughing: No, nowt booked yet :disappointed: Need to get something booked to cure these post holiday blues :disappointed:

not working for me at the final stage once i try to login it removes the bag from trolley

also cant get this to work

samsonite luggage removed from my order - looks like they're out of stock of that... :disappointed:

OOS now

I just ordered and the suitcase stayed with the confirmation, have some heat! I heat there other dude too.

Well, I caved in to the temptation.

Thanks,

and more pics of the doggy pls!

Still working here

first class thanks ordered work fine

Thanks, I've placed an order. I'm keeping my fingers crossed that it gets honoured especially as so many orders have gone through since this has been mentioned.

Thanks! Just ordered. Easy peasy.
Didn't need a bag or any Cushelle as just bought a year's supply of Cushelle from Lidl offer but couldn't resist what I felt was getting the bag for a bargain £6 - when comparing with Lidl offer.

Nice just got this but expired before I could give heat!

Talking of cookies, look what I made last week!

Suitcase is long gone. Should be expired...

I just ordered and it went through, no problem at all. Thanks op

Thanks OP. Excellent deal

Can someone please tell me what I'm doing wrong. I've tried clearing cookies/data, I've tried using a different browser, I've tried creating new accounts, I've tried checking out as a guest but nothing works :disappointed:

If by 'just' you mean 10 mins ago..then yeah...but its gone now. Anyone who says hey can order, is just trolling those who cant get it anymore.

Fits fhe BA cabin bag allowance (not the additional handbag one though)
http://www.britishairways.com/en-gb/information/baggage-essentials/hand-baggage-allowances

Bag info:
Sizes: 50cm x 40cm x 20cm
Capacity: 32L
Weight: 2.3kg

Ain't going to bother, this is a typical case of cancellations. Why waste your time like that on a weekend?

On Monday there'll be 1000's of orders, you think this is going to get fulfilled and wasn't an error?

Dont need any help. The bag is gone. People shouldnt waste their time deleting cookies etc! Unless they suddenly add new stock...unlikely though for a free gift...

The item listed below was not added to your shopping basket.



Viking Number Y29-7098722

3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

Still working for me. Very strange. Perhaps it's a geographical thing. It still shouldn't be expired though.

30p a roll target price not met...cold.

Can someone please tell me what I'm doing wrong. I've tried clearing cookies/data, I've tried using a different browser, I've tried creating new accounts, I've tried checking out as a guest but nothing works :disappointed:

The website has a problem it is now letting you add as many suitcases as you like to the order if you add them one at a time, I currently have 8 in my basket. Not going to bother though as can't be bothered with the cancellation email etc.

Need to stock up. Plenty of rolls but no cabin case. Deal should be expired. :disappointed:

Using a different browser allows you to add it to the cart. But when you try to check out it will give you an error..

Not for me, can go all the way through to the point you press purchase and shows the bag in the basket. Lyraad might be right and that its geographical. I'm in the south.






32p/roll if you include tcb...pretty close. And free bag!

I'm in the South and when you check out it is no longer available..... Too Slow!

I got to the stage of putting in payment details..then it took it out of the order. Unless you have actually purchased and had a confirmation, you cant say it is working. It is very unlikely to be a geographical thing....although I am South too!

They're based 7 miles from me and I can't get it

it just let me order, I am in Norfolk and used Opera on Windows 10

Order Summary
Select items to reorder
Item Price / Unit
(excl. VAT) Quantity Back Ordered Total
(excl. VAT) Status All
Reorder Quantity Reorder Price / Unit
(excl. VAT)

Cushelle Toilet Rolls 32 pack
Viking Number Q2H-6229683
£10.00
/ Pack
3 0 £30.00 Order Confirmed
3
£10.00
/ Pack

Samsonite All Direxions 2-wheel trolley
Viking Number Y29-7098722
£0.00
/ Each
1 0 £0.00 Order Confirmed This product cannot be reordered.
Subtotal (excl. VAT) £30.00
Delivery (excl. VAT) £0.00
VAT £6.00
Total (incl. VAT) £36.00 All Items selected will be added to the basketAdd to basket

I'm in the north and its not working for me . I

The reason why some people are getting out of stock is due to geographical location. Wasn't working for me and I switched my address and worked fine

Do you really believe people are going to claim they are ordering toilet paper when they're really not?

Thats the shopping basket..already got to that stage...thats not a confirmation..

removed from basket- oos

just ordered ....17.37pm and went through with no problems..nottingham.

We're happy to confirm the receipt of your order which was placed online on 10/10/15 at 17:37 by user JANE5594

Just for your information. We have included the details of your order below. If you have any questions about this or about our products and services or your account, a quick call to Customer Services at 0844 412 1111 is all it takes. Your stationery order is scheduled for delivery on 13/10/15.

Please note that extended delivery times apply to furniture and products marked Shipped Factory Direct. The delivery times for these products can be found on the individual product pages of our website. Unless otherwise stated, we'll get back-ordered items out to you as soon as they arrive at our warehouse.

Thanks for your order.



Order details
Viking Direct

Order number: **********

Product Description: Price: Shipped Quantity: Backorder Quantity: Total Price:
Viking Direct
PK32 TLET RLS WE CUSHLLE
Q2H-6229683 10.00 3 0 30.00
Viking Direct
PR TROLLY BK SAMSO 5XXDC
Y29-7098722 0.00 1 0 0.00


Order Total:
Subtotal: £ 30.00

Delivery: £ 0.00

Protection Plus: £ 0.00

VAT: £ 6.00

Total: £ 36.00

by the way, if anyone wants to call make sure you change the 8 for a 3 :smiley:

Ordered thanks heat added.

Checkmate?

Oi!! PM!! :laughing:

Odd combo but i like it lol

It's either that or Viking have a built in attitude detector!

Do you believe in The Lord?

Ordered but it's saying 1 in stock for most of us.....

They took the case out when I got to checkout??

Great find, HOT!!! ordered and stocked up on loo roll again, saves a wholesale visit!

A free bag Ive wanted for ages rather than my gym bag digging into my shoulder!!

Wow... It was in the checkout all the way through. E-mail receipt comes through and it's been taken out.

Damn.

Mate came round for supper and I helped them order a minute or two ago (Wiltshire delivery area).

Wow... It was in the checkout all the way through. E-mail receipt comes through and it's been taken out.

Damn.

Yep definitely seems unavailable. Cheeky how it showed it in my basket all the way through checkout and confirmation and I only realised it wasn't there when they sent me the e-mail receipt.

I tried calling to cancel but office shut now. Means I have to call first thing Monday morning to cancel.

Be warned people : )

CRACKing deal for those who got it though ; )

Anyone from Leeds managed to place an order?

Thanks just ordered thanks

Just did mine. And £5.31 cash back tracked too so basically £30.69 including delivery and VAT for 96 rolls of Cushelle (32p a roll) PLUS a free Samsonite cabin trolley on top. Whats not to like?

Tempting, but where am I going to put 96 toilet rolls?

No longer available :-(

Still Working
Just got Receipt email @ 6:36pm for my order

Go for a HOT curry!

Go for a HOT Curry!

Thanks OP came on here looking for a new wheelie case and this is perfect - and free! :smile:
Worked for me ordered at 18:45 delivery Hertfordshire.

Just ordered now and a big thankyou sickly sweet

Just ordered.. Worked for Reading. Also email confirmation includes free bag so hopefully they deliver... Thanks OP.

thanks - ordered.

just worked for me too.

No bags left now

Case OOS

To those that are saying that their confirmation excludes the case, have you looked at you order history on the Viking website?

Ordered around an hour ago. Worked fine. Tried updating the quantity of the suitcase to 2 and it worked so got 2 suitcases and 96 toilet rolles for £36! :smiley:

still working ...just placed ...
but where i am gonna put 96rolls

Just worked for me thanks

why is it expired ordered and it went through ?

I just got it 10 mins ago, confirmation email shows the loo rolls and the free case, did say last one in stock. TCB also just tracked at £5.15, happy days and thank you.

Nobody is going to get this lol, it's an error, watch the cancellation email on Monday

Case gets removed at last page before you buy .. so those above, check your order includes it!

Placed order and checked email confirmation and it states samsonite suitcase included.
As the samsonite suitcase is free, I would be worried if they send the toilet roll without the case.
What will i do then :neutral_face:

worked for me not sure why this is expired it is free on a £30 spend, tons of other things beside toilet rolls.

I bought the toilet tissue and 750g of Nescafe gold :smiley:

:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

I managed to order it. Looking at my Viking account both the toilet paper and the trolley are confirmed. I'll just need to wait and see now :smiley:

will they start cancelling orders now?

Viking Number Y29-7098722
3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

My home address didn't work.... but work address works...
Will be an interesting conversation on Tuesday at office........

ordered and confimed forgot tcb though

Just placed my order and all seems OK

Ordered with TCB fingers crossed :smiley:

Just ordered and remembered TCB, thanks OP :smiley:

Worked just now :smiley: thanks!!!

not working for me either :disappointed:

Viking Number Y29-7098722
3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

No idea how some are getting this when the case won't add to basket?

Tried several times, just out of stock :disappointed:

Don't think it is working anymore.. I've ordered just now, but there is no cabin bag in my order summary.. :disappointed:

Ditto: Viking Number Y29-7098722

3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance

Seems to have worked... Have some heat!

Not working from east Manchester

All worked for me. Fantastic deal

not working in lancashire, got to payment page & said basket had changed, case oos

was buying paper & tea bags, less vat

Cabin bag OOS

The bag comes up and you add to basket, it does not say OOS but when you get to the payment page, my basket only has the toilet roll in it.

Its asking me for a valid voucher code.....any ideas?

Just ordered worked for me ..

are the nectar points valid for non business customers?I put che nectar number in my account, so will i receive the points? thanks

FYI it was mentioned in my email confirmation.

If it's not in the delivery then just refuse delivery and it will go back for a refund.

Thanks OP - I ordered ages ago, and then did another one for my wife a few minutes later. Hope the bags turn up though. If not, I think the toilet paper will be going back. I prefer the hard stuff!

One address OOS another addy went though with case. Thanks OP

Great deal

After payment it said the bag is oos and to call the number :disappointed:

Viking Number Y29-7098722

3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

bag oss

The Bag seems to be OOS now. Cleared cookies but still no luck.

I placed the order and got confirmation email at 6.46pm. It shows the toilet paper and the suitcase.

ordered just b4 11pm went thru fine...receipt shows loo rolls an suitcase to be delivered..

This is why I am on hotukdeals, toilet paper that you would purchased over the next 12+ months anyway and you get a free £60 bag.

One of the great threads as far as I am concerned, pity it disturbed my viewing of Dr Who

Shame people keep expiring this. It's still available

my **** has never been so clean

a lot of trees are getting felled this weekend by Cushelle

Just ordered & had email confirmation of both loo rolls & case! Thank you sickly sweet x

it would seem a best guess is Viking do a regional stock check, so if they are out of stock in Vikings closest warehouse to you it shows as OOS

Just ordered using Chrome and no issues with adding the bag.

Thanks for posting the deal!

You might be on to something there... I'm in Northern Ireland! Thanks for your input!

bag oos :disappointed:

bag oos

Bag now oos, lets you add it to the bag but oos at payment page....thanks anyway!

[/quote]96 rolls is nothing. I currently have over 450 rolls in my garage. Don't use as much now since they built the new Asda next to my house.[/quote]

Do you use Asda,s toilets now or is it because you were takin a dump on the ground beside your house before they built Asda? :confused:

Thanks OP still managed to order this morning...

.......or a couple of weeks worth for my kids !!

Cheers op - just ordered.

Worked for me just now, good price for the loo roll too. Now need to justify buying something else at Costco...

Cheers op, just ordered and all appears in the basket in stock

Just worked for me, THANKS
In stock and I received confirmation email

bag oos

Unavailable for me

Bag shows low stock on website and then pulled out of basket at checkout with OOS (i'm in West London)

if you use just the code as above without adding anything it is going through as £0.00. that can't be right.

ah wait when it goes to check out it says I have already ordered. All is well again!

cracking deal.

Ordered no issues

Seemed a lot of messing about so I couldn't be arsed.....lol :smile:

Cracking deal! Just ordered

Thanks

Great deal. Gutted though as bag seems OOS. Really could have done with that for my trip in December.

All went through easily for me :smiley:

Doesn't work for me. I tried on firefox / chrome on the PC, but when I log in, it removes it. I tried on my tablet, it doesn't tell me it's been removed, but allows me to get to checking out. I nearly ordered, just the rolls with paypal, but spotted the bag wasn't there any more, so didn't actually place the order.

Ordered, thanks, great deal.

Doesn't work. Add the items to basket. Go to pay and it removes the bag. Guessing it's out of stock now

Ordered. Bag in stock and through TCB. Amazing deal!

You guys need to order the items first then add the bag otherwise it will be removed.

Its still working. Just ordered (im in the Midlands if that helps anyone).

For anyone that can still grab it (as it looks like its location dependent) I would recommend the bag. I have the same (or very similar from pictures) one that I bought from JL a few years ago.

Very light (I bought it as it was one of the lightest they had), very durable and strong. Also looks very smart, got a few admiring comments from colleagues. Still looks like new and I've packed it to the rim several times when taking cheap flights (Ryan Air/EAsy Jet). The Mrs is disappointed as she's wanted the same one for a while.

Dont need rolls, Dont need the cabin bag but hey... Ordered!!

Not expired, my order confirmation includes the bag so still working - whether I get one or not that would be another question.

I suspect the bag might only gets included if you are a business - try using a business account when registering, you can include google as your business name.

My account is a consumer account and worked, so I guess its location dependant?

Bags OOS for me :disappointed: debating if she'll be happy with just the bra padding :smiley:

It depends which warehouse your order goes to, some have stock others not.

How do you wipe your ass?

Only one way to find out, if she complains tell her weeshtt the house deserves christmas too ya greedy begger! :wink:

Worked for me as a non-business user too. Thanks for posting

Ive just placed my Non-business order and its gone through.

Works just fine. Bag is in stock ordered 5 mins ago

Is there anyway I can change my delivery date post order?

Can any of you that managed to order share where in the country you are. Would help the rest of us to ascertain wether its worth persisting or its definitely based on location.

Mine just went through, whether I get it or not is another matter.
I'm in North Hertfordshre.
£5.15 registering on TCB already.

The case is out of stock now-great find though.

I can't believe I'm sat here having just ordered nearly 100 toilet rolls and a luggage case. This is either the pinnacle or the absolute low point of my existance. Or both. Hot price though.

no longer availible

is anybody managing to do this transaction now as bag seems oos

Lol I just ordered mine sitting on the toilet, think it inspired me

ordered successfully 10:40am in Devon

Just tried and the bag gets removed from order :/

Now when logged in:
The item listed below was not added to your shopping basket.
Viking Number Y29-7098722

3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

If not logged in however it allows you to add it to the basket! GRR
And it appears your account is created as soon as you hit checkout rather than at the end of the transaction the sneaky *****s

Created a business account... removes it from basket also.

I've now tried in boith chrome and IE and the bag keeps getting removed, think this has gone now :disappointed:

I ordered this morning in Leicester, so maybe location based.

purchased thanks. Now to work out where to store 96 toilet rolls.

Heat added what a deal but not sure where I'm going to store all those big rolls!!!

Showing as in stock, I'm in norfolk and ordered last night. Looked again for research purposes this morning as the deal had expired when it shouldn't have.

Viking Number Y29-7098722
3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

on final page showing as OOS for me. In derbyshire.

Keeps removing it from my basket at checkout :disappointed:

in Lidl you can buy 24 rolls for £9 which also gives you 37,5p for a roll

Darn out of stock for Glasgow.

When not signed in its shows as in stock, as soon as sign in and go to pay its oos

oos for case in my area. Good deal though.

Tried 3 different north east addresses, all remove the bag from my acocunt :disappointed:
Shame like we need new cases, was gonna be an order for bog roll and a new laser printer.

I don't think this is as amazing as people think. The reason is that you can get 18 packs of good quality toilet roll for £3.99 in B&M and Home Bargains. Buy 5 of those for £20 and if you want a cabin bag you can get Dunlop ones from Sports Direct for about £10 - which are very good quality IMO.

Just ordered says both rolls and suitcase in stock for me, in London. Thanks OP

Thanks but really????........ did i actually want 96 toilet rolls and a Samsonite cabin bag ????........ no is the answer ....... but it was just too tempting. Came up bag in stock too and delivery date of 13/10 so will see what happens.

​also Dunlop is not so appetising.

cannot source the samsonite luggage. Anyone know how ?

Seems bag is OOS

Case is sold out at my local depot, which I guess is Glasgow.

just ordered here in north kent, no problem. heat added

Ordered! Didn't need a new suitcase but this is a great deal. Thanks!

None in Manchester

ordered - looks like a deal

Not expired online

Ordered thanks. Needed some thermal printer rolls so used that order to get my £30 spend.

Why expired? I have just ordered mine.


Thanks!

It does seem like a very good deal. I, for one, travel most of the times with WizzAir, thus the Samsonite cabin bag will not pass the free cabin luggage test, due to its size. So useless for me, but a very good deal for people using different companies. Besides...

The suitcase is indeed OOS - was just finding a printer - and in that process the suitcase went OOS - sigh !

probably not ordering the suitcase id suggest !!

absolutely .......just got confirmation of £5.15 cash back from topcashback too....... bonus

see screenshot. Nothing to order!

Easy jet will moan and say it's too big for their new smaller cabin bags, pay the fine and put it underneath.

Could use it as a door stop.

Not working anymore :disappointed: it's unavailable

Viking Number Y29-7098722

3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

Got it!! many thnx

Used it on EasyJet in July. (NB: Bought it from JL a few years ago)

weird. had them all in my basket. signed up for an account and boom. it took baggage out and I can't add it back

Yea. I had funnily enough just done that. and yea it let me add it back

Tried checking out as Guest instead and get the following error:

"We're sorry, you cannot checkout this order as a guest as product/s "7098722" are on back order. To continue as a guest please remove these product/s. Alternatively, these products can be ordered by creating or using an existing Viking Account"

I just ordered a printer and the Samsonite bag? Thanks OP - now can't add heat because showing as expired.

Its a bit annoying that this keeps getting expired when the deal still appears to be available to some.

The reason why some can buy the Samsonite case is because Viking ships from different distribution centres.

Really after this as I need a cabin bag, annoyed it keeps removing it from the basket on me :disappointed:

Is this a good price for the loo roll, regardless of the case?

I just tried it and it went through with no glitch! Thanks op!!!!!!

Not working for me - Wembley, London

says it's unavailable for me.. but if working for some then good luck to ya! :smiley:

Amazing, thanks OP. Ordered a bit late in the game, so hope its still honored. Even so, nice find.

bought

Many thanks, just managed an order - Sussex.

Viking Number Y29-7098722
3003:We're sorry, this item is currently unavailable.

Can't add it to basket :disappointed:
NW9

It is still working..bought. delivery on Tuesday.

I did have it in the basket but it was removed through checkout. Never mind, saw this yesterday and didn't act upon it.

Thanks ordered. Costco don't have it on offer at the moment and with £5.35 TCB it's pretty much the same price. Plus a free case!

managed to order on my own account and husbands account so two cabin cases on their way!

Thank u OP. Ordered. Delivery Tuesday. Heat added. Great deal.

ordered thanks

I ordered last night, but my case got removed during the final checkout. It wasn't on my order history either.

Just called up the head office to ask whether this is a genuine offer, and informed them about this post and said they're investigating into it.

Does not work. item unavailable.

worked for me ...thanks

Does not seem to work in London area? Friend from midlands can order successfully.

Topcashback says on the Viking page "This merchant is trending now"... Wonder why?!

Shame it's not triple velvet, my finger goes through cushelle and up my bumhole.

Cracking deal, ordered - thanks OP. I just hope that 1. they honour the deal (I have a feeling they have a LOT of these cabin bags to ship) and 2. the cashback tracks at 17.7% at stated (that would be awesome!)

looks good

Heat ordered 2 sets under different accounts, however my depot must be out as would drop from basket at checkout but when changed to moms in another county, worked like a charm!

:laughing:

I'm so glad everyone is enjoying the deal.

It's thanks to hembles182 who first found the samsonite deal. I just found the loo roll and put the two together.

Tuesday will be interesting when all of the orders arrive!!!

Brilliant rep!y

why expired?

Unavailable :disappointed:

Hot deal but the bag is ugly as sin. Not for me but very hot nonetheless.

brilliant op heat from me! :smile:

thanks very much for the post.
my order has been confirmed to central london without any issue however I cannot see the delivery date on their page...

Just got in as said only 1 case left and got it cheers

If anyones looking to sell their cabin bag let me know please =)

Finally ordered one .. having to get it delivered to the in-laws as local distribution centre doesn't have any (removes from basket for my address).

This reminds me of my Andrex story;

The dream:


The reality:


Pup was just 3 or 4 months old then, and I love my older dog's face going 'it wasn't me!!'

it lets me add it into checkout, but when i login it says not available, maybe the London area is out.

Ordered successfully and sent link to my little Sis yay

oh, ok thx. probably I missed that part while i was focusing on the Samsonite :smiley:

Btw I registered as a new Viking customer, not sure if that helped?

a closer look at the Samsonite case

Excellent reviews.

That's the 55cm (46L) version, this is the 50cm (32L) one.

http://www.amazon.co.uk/Samsonite-Suitcase/dp/B00RCWG6GG

I don't think that is the same item...

55 cm, 46.0 Liters
vs
32-litre luggage

Ordered. Many thanks. Great Deal

u were quicker about 20 sec :smiley:

Although that's the slightly bigger version, the reviews will still be valid as its the same model :smiley:

I think it's fantastic, and I'm staggered how light it is!

nice one op, heat added :smiley:

The case is out of stock now, grrr. Expired.

I'm trying to buy an epson printer (£60) and added the trolley, but I get the following message:

3243:To qualify for 1 x Y29-7098722 you need to spend another £ 30.00.
Please continue shopping or remove this item from your basket before proceeding

Does anybody now what items qualify for this offer? I'm slightly confused...

Thanks

Just created another account and ordered again. This time I went through Topcrapback, last time Quidcrap.:smirk:

Ordered 5 min ago with the free Suitcase. Geographical location Berkshire.
Heat added....cheers OP.

Think their system has a problem. Case doesn't show as OOS for me but it comes up as £0.00 after adding the toilet rolls. So I added one - then another one then 5 - all free with free postage. Then removed toilets rolls - 5 cases still £0.00 total with free postage ! I didn't bother to order !

If you would have tried to go on to payment it would have told you only 1 allowed.

Just ordered, thanks

I think it's a cheap case, made for promo... Not normal Samsonite quality

I tried ordering a printer (£60) but got this message
3243:To qualify for 1 x Y29-7098722 you need to spend another £ 30.00.
Please continue shopping or remove this item from your basket before proceeding
Anyone knows what items qualify?

PS: I tried posting this before but it didn't show up. Sorry if i'm double posting

Order 66

the deal is still working for me.. just ordered one samsonite trolley free with 3 x 32 rolls cushelle

I can confirm that it's still working in Berkshire.
It didn't work with the printer for some reason :disappointed:
But ended up ordering 2 Nescafe 750g, for which you get a free 1.3kg box of chocolates :innocent:

Link: http://www.viking-direct.co.uk/catalog/catalogSku.do?id=00360&pr=Q2H&cm_cat=2000000251

Cabin bag won't add to basket :-(

Yep expired

Has Viking changed on Topcashback? In the search it says the previous cash back, but when you click to look at it it says 5.05%.

Doesn't really matter for me, I'm too late for the bag. Ah well!

Placed order this afternoon monies gone out of bank but no email confirmation and NO order history showing on web site...**** off now..

oos for me in the south west
tried from 8.00am this morning, really wanted a flight bag for our holiday. :disappointed:

Sales of Cushelle toilet roll rocket thanks to sickly sweet.

Just worked for me in Kent

Ordered in Birmingham

Ordered in Leicester

cant add the bag.

Ordered, thanks!

Gutted !!
It won't let me set up an account for some reason , i've checked and double checked the info i've submitted.

Tried again and the same message:

The item listed below was not added to your shopping basket.
Viking Number Y29-7098722
3003:We're sorry, this item is currently unavailable.
Try using the Product Search to find a suitable replacement or call 0844 412 1111 for further assistance.

It's either a free carry-on or free bog roll, depending on how you look at it. But a bargain nonetheless, if we get them!

Now more pics of the doggies! :smiley:

Thanks for the heads up, added, lets see if Viking honour it, if not the toilet rolls are needed

I've tried Firefox, chrome, IE & Safari & the cabin bag will not add on any of them for me

Fantastic deal so heated however I think there are going to be quite a few unhappy customers! Viking often, and as per their T&Cs substitute the freebies. It's risk free though as you can return your items for nil charge should you wish but just be prepared for the faff - I can't see them having 1000's of these to send out

Hope it comes off for everyone, won't be long until we find out as they ship orders very quickly

Yeah man, although not looking forward to 96 toilet rolls being delivered to my office. No idea what abuse I'm about to get!

Note: they don't come in any additional packaging than the rubbish plastic they come in at the supermarket.

The delivery man who delivered mine was rather baffled. I just nodded and looked innocent, like 96 loo rolls and a suitcase was a 'normal' purchase :laughing:

Good luck!!

The HP Office paper was also a bargain (£2.19 ex VAT/500 sheets).
I can't be the only one that thought printing paper was the right item to buy rather than loo roll? :stuck_out_tongue:

My first order was for HP printer paper, chalk eggs (chalk in the shape of eggs for £1.15 or something like that) and a 2016 diary.

My second order was loo roll.

I couldn't list all of the different things on one thread, but the loo roll was particularly good.

The hp paper and Nescafé are close runners up!

Bag no longer available. They have also increased the free delivery limit to £36 now.

I think its a setup... Sickly Sweet....... Mmmmm a lot of unhappy peeps..... With IBS using lots of bog roll

No longer available :S

Quidco has increased to 20%

just ordered , thanks 克勤 Speculator for 20% from Quidco .

I've made an order, it should be delivered today as I normally get same day delivery... Let's see what happens!

Just made that call to them due to so many orders some people did not get email confirmation and will be getting today. My order has gone through for delivery tomorrow but does not show online i have placed order whicj some will find as well as the system could not handle it all....as i have been told by them

Seems like a risky wipe to me, but each to their own I guess.

:laughing:

Thanks for my first laugh of the day!

my loo rolls are on the way but case is on back order.

I have been on live chat:

Mark Waller: Hi, my name is Mark Waller. How may I help you?
Mark Waller: Good Morning
You: Hi I have an order due today GBxxxxxxxxxxxx (order number removed)
You: I wondered what was happening with the free item as it only says confirmed and that that item on the order is not showing as "Order on Route"
Mark Waller: Item Y29-7098722 PR TROLLY BK SAMSO 5XXDC is on backorder and will be sent once it becomes available.
You: ok thanks for checking
You: is there an estimated date available for the delivery?
You: of the Item Y29-7098722 PR TROLLY BK SAMSO item
Mark Waller: Not currently
You: will I definitely receive the item on back order
Mark Waller: You will still receive it once it become's available. It will automatically be sent out for you.
You: ok thanks for your help

It will always be on back order then!

in true tradition of HUKD I imagine their Live chat is getting hammered by those not patient enough to wait, the live chat staff would probably find a excuse to go to the toilet but HUKD will of bought all the toilet roll

I emailed them to ask why I was told it was out of stock when a friend was able to order after me.

They didn't answer that (seems obvious now its location dependent). But offered me the following free gift instead:

RPU-2050238 PR WALL CLOCK VIKINGXXDC

Doesnt show up when I search the site. But assume from description its a "WALL CLOCK". Hope they don't switch to that for some of you who managed to order. Would have to be one hell of a clock to be equivalent. Although atleast with TCB the bog roll was a good price, so those of you that grabbed that won't be out of pocket. I'd feel more sorry for people that bought other stuff. Keep my fingers crossed they don't pull a switch.

Viking scammers.... That case is back order for 99% of people, ( it was 100% in when I ordered)I just called them..... You won't be getting it basically. My trust has gone now with Viking

I will still accept the delivery as I plan to build a toilet roll pyramid

Simple, they had very limited numbers, yes I know that person got them... It was a clan bait, to open an account.

You won't be getting, call yourself? Go on? Ask for a lead time, you will be fudged off..

Viking knew what they were doing, my trust has gone.

If you'd care to read my earlier posts in this thread, you will know why I have imposed an embargo on having any more toilet rolls being brought into our home for the foreseeable future.

But that does not detract that this was a scorching hot deal ... whilst stocks lasted.

Here's one we made earlier :smile:

Refuse your orders guys, unless you want tell whatever you ordered. You will not get the case. Sorry but even same day orders have no case.

Anyone got their order today?

So sorry.

Did you refuse delivery?

The loo roll is still a good price and cheaper than Tesco's 'special offer'.

my order is showing "order confirmed" item cant be reordered in my account - but received an email saying card declined -asking me to call in within 5 days or cancelled......is everyone getting the "order confirmed"?

Not really.. Nicky is very high quality for your £12 (inc vat) a pack you would get 56 rolls of Nicky..

No thanks Viking

Home Bargains or Lidl for you then.

Do they sell travel bags too? I guess you'll probably have more luck with Home Bargains.

Drive safely :smiley:

I take it you have not used Nicky? Don't knock it till you do... Quality is good, as for the case, people will not even be getting it, you know that....

Sickly Sweet - if this turns out to be a 'bum deal' you have no need to be sorry

It's not your fault, you simply posted what should be a good deal and if Viking don't honour it than that's their problem. As annoying as it will be if they don't turn up it won't be your problem. If they do turn up I hope people come on here and thank you for posting the deal.

Bizarrely the case is showing on the website as "Low Availability"

I've just received a call from Viking to say there was a problem with my card which I'm very doubtful about. I thought maybe it was a phishing call asking me to confirm my card details, I didn't by the way and asked for an email.

I think Viking are looking for a way out not to honour orders!

I have heard differently to everybody here as I was calling them as card declined - doubtful.

The suitcase thing will be delivered within 5-7 working days, direct from the manufacturer.
I've asked for that to be put in writing, and emailed to me now.

Not your fault at all - I kept my order as needed some of the items anyway. It's all part of the fun, win some and you lose some. Who knows they could honour the order but somehow doubt it (it shows on back order)

Order confirmed, contacted Viking via live chat to see if case is included with order, they said no it's not coming as it's not one of their deals and not on their website. Strange as others have received. Anyway asked them to cancel the whole order, they said they would try and I notified them I would be refusing delivery anyway if it arrives. Worth a try.

My suitcase arrived today (I ordered Friday night around 23:00, after this offer was posted separately). I am SO impressed with it. It's beautiful and of outstanding quality. I can upload a photo if you want. I'm also surprised they fulfilled the order so quickly. Thank you so much to the original OP (not this OP who stole the coupon code from the original post). I am traveling to Dublin this Saturday and desperately needed a small suitcase. I didn't have the money for one at the moment and so getting it for free - and stocking up on a few basics like coffee, milk, tea - has really helped me out. Thanks again. I'm so happy with the suitcase and can't believe I got it for free. (I too used the TopCashBack offer too... what an amazing deal... one of the best I've ever seen on HotUKDeals)

I've just received a call from Viking to say there was a problem with my card which I'm very doubtful about. I thought maybe it was a phishing call asking me to confirm my card details, I didn't by the way and asked for an email.

I think Viking are looking for a way out not to honour orders!

So glad you got it and love the bag :smiley:

FYI I have all along said credit goes to hembles182 and also I messaged them about it. They wanted the deal to be seen by as many people as possible and think it's great it's been helping people.

I didn't post this for credit, or heat, it was a deal to help people out.

​argh that reply makes your username so apt!! lol

Sorry in retrospect I was very rude. You also deserve credit for sharing the code :smiley:

As for the skeptics, may I present my new suitcase...

I regret my choice of words there. My apologies to the OP.

coffee and a case, you will make a fine drug dealer

I drink a lot of coffee (and these beans were half the price of identical packets at Tesco), and besides, coffee is VAT exempt, so I only had to spend £30 (not £36 incl VAT) to get the suitcase and free shipping :smiley: (I ordered more beans than appear in the photo)

I was told by Viking that the Samsonite free case is not one of their offers and they can not fulfill my order!

well it's past 4pm and nothing delivered....think they've fobbed me off without telling ;/

I got my order today minus the trolley, which I will never be getting I guess. and the toilet paper are cheaper in other stores, so they managed to con me this time I guess.

Vikings name is mud..... They can get more cases..... In a day if they wish, direct from Samsonite...

But they won't.

ordered Friday

Friday

Please can you tell me who delivered the parcel and do they give you any shipping information?

I am going to refuse delivery if the parcel doesn't look big enough to have the case in. I assume it will be obvious from the size of the box?

Mines says it will be delivered tomorrow but I have received no other information. The order say confirmed and as I paid through PayPal they can't say there was an issue with my card.

Here is my story

I placed two different orders over the weekend for today's delivery. Contacted the customer service to find out when they will deliver today as per emails they sent and got shocked to find out that delivery will be tomorrow, wasted first half of day at home. Was told that there would be no trolley for first order due to stock error. Also they told me that second order is not even showing the order of free gift. Completely contradictory information to what i could see by logging in to my account.

Following my rather annoying questions to her, customer services lady, regarding their incompatibility and not accepting the apology from her she then transfer me to her manager. Same story again and i decided to cancel the orders. He promised to credit my accounts with £10 each for inconvenience. By the way my accounts are still showing the orders and no credit there yet.

TBH if you are buying tissue then fair enough but for 99% of items on website are twice as much as on Amazon or other online retailers. I literally spent an hour to make £30 for reasonably price stationery order.

I would suggest you would be better off cancelling the order than having hundreds of tissues unless you have space and would need them in near future.

I have just phoned them and got told that suitcase is out of stock and will be sent out separately as soon as they got some more of them. Anyone knows reputation of Viking Direct can advise - should I trust them and wait or cancel whole order if it is not too late? Thanks.

Just found this on their website:
If an item does not meet your needs, you can return it within 30 days of receipt. Please contact our customer service to arrange this and reorder an alternative if required.

I will wait then 30 days without even opening the parcel and if I won't get the suitcase then I will return the whole order.

Somsonite have thousands in stock... It's Viking bull.

I think mine was yodel.

It definitely wasn't parcelforce or DPD.
I'm pretty sure it wasn't myhermes as I know the myhermes drivers locally and I think the driver had a branded grey and green shirt which said yodel?!

It was a white van which didn't have any branding on the side and the driver couldn't speak English, he shoved the electronic thing in my hand and made gestures. He also said something in another language, clearly laughing at the loo roll :laughing:

FYI the loo roll came in no further packaging than you'd get in the supermarket (Cushelle shrinkwrap) and the bag was wrapped in a plastic bag.

At least Viking are quite reliable when it comes to paying cashback according to reviews on TCB.

Neighbour took my delivery of loo rolls, could be embarrassing asking for my loo rolls. Don't think my case has arrived, emails say 1 ordered, zero back ordered but only loo roll delivered.

Thanks. That a relief to know that I will sure know if its just loo roll or if a case does arrive but I am not holding my breath.

Sadly I've had dealings with Viking before that were dreadful, I wish I hadn't have bothered now :disappointed:

I had a fault with my printer which I purchased from them. They told me to pack it up and gave me a date which a courier would pick up the printer so they would exchange it for a new one. Packaged it all up and waited at home all day and so sign of a courier. I contacted them and they informed me that they had changed their mind and wanted me to try and fix it myself. Story goes on but they are a joke....

indeed

Surely if they have taken the money and the order included a samsonite suitcase then they are obliged to supply - am I being naive?

Is it possible that the Yodel driver stole it? I received my suitcase without any problems so I am thinking that Viking is despatching them.

Just got an email through to say it's coming tomorrow with the case so we will see.

Just received my dispatch email and it says the Samsonite All Direxions 2-wheel trolley is "Order on route"

Toilet roll "order on route", but cabin bag still only says "order confirmed". Will be interesting to see if the latter ever shows up, or how long it will take..

Viking disagree with that. Why are you so sure? I have written confirmation from Viking it will come at a later date.

didnt mean to be a buzzkill.sorry.
thought if they cant procure more stock they wont be able to deliver

so what happens if we refuse accepting delivery? Are they not going to charge us for failed delivery by giving us less money back or something?

My toilet rolls have been sent but trolley is still stuck at order confirmed, my advice to all is refuse delivery if case is not delivered, as you will have to pay to send it back and won't be worth it....

don't they pick up for free if you change your mind?

There is certainly stock available, it is not a discontinued item of manufactuering. Just depends how quickly Viking want to get their hands on more stock. I've been advised 5 to 7 working days direct from the manufacturer. Not sure I believe their estimation (although, I have it in writing), but also equally unsure of why all are absolutely convinced it will never come :smiley:

dear firefly,
did you get confirmation through webchat or email?

might just keep it, we are running low on bog roll anyway ;p

Under DSR return postage is only the responsibility of the purchaser if the seller has explicitly stipulated this prior to the purchase (in the sales contract for example). Otherwise it is the responsibility of the seller.

Had a quick search about returns policy and only saw advice to contact customer services to arrange collection. Maybe it mentions you pay the cost somewhere during the purchase process. But if not, looks like returns would be on them under DSR.

​if it's not delivered tomorrow I will, as it was meant to be delivered today!

:smirk:

Furthermore if you paid through paypal you could start a dispute?

They said my payment could not be processed and to ring them back.
Spoke to the credit department who re-authorised payment. I asked whether both the paper and the luggage would be delievered tomorrow. She said the luggage was on backorder. I said how long. She went away to talk to somebody else and told me verbally it would be 5 to 7 working days. I asked for this to be emailed to me (as I had seen previous comments on this thread...she was a bit mystified why I wanted it emailed...).

So yes, the person on the phone did indeed email me to say 5 to 7 working days although she did add on the email that this is subject to change. But I made it clear on the phone I was only accepting my delivery tomorrow because I will receive the luggage at a future date - which she duly noted. Call time-logged and her name taken too. So as far as I am aware, sit back and wait for it to turn up - and if not, good luck to them defending the situation when they listen to the call back.

99% sure I will be getting the case. I have four different yodel tracking numbers.

For those who received a call or email saying there is a failed payment - check your Viking account to see if the luggage is still on your order form.

There is a disclaimer on the emails saying an order is only accepted once the order and charge details have been confirmed. The Luggage became out of stock earlier today on the website, so when they reprocessed your order today after you confirmed your card details, it looks like the system omits the luggage from your order as its no longer available.

My paper in on route to be delivered today, the samsonite is on order.

Djb123 - that's the situation I'm in and the approach I'll try. Push the contract of sale argument a bit - see if it bears fruit. If not, relax as you win some and lose some after all the toilet roll is a half decent price.....

I'm pretty sure I read on the website that Viking will come and collect any items you want to return for free. You also get 30 days to return unwanted items. Why don't you just accept delivery and see if the case turns up in a week or two. If not get them to come and collect the toilet roll at their expense. Simple.

Does Viking have a Facebook page

How do I return an item?

If an item does not meet your needs, you can return it within 30 days of receipt. Please contact our customer service to arrange this and reorder an alternative if required.

If I don't get the case I will be complaining and won't be shopping with them again. Toilet rolls are about what we normally pay when on offer at Costco (when cashback taken into consideration), however will take my custom elsewhere.

Will give them the benefit of the doubt for now given most orders were placed over the weekend, but disappointing when the case is still showing as available.

website still says the case is stock…
weird…..

Please start posting on there Facebook page

Oh dear - watch out folks. Delivered today (signed for by my work colleague before I arrived) and they delivered handwarmers instead of the suitcase... and had the cheek to put handwarmers on the delivery note - no mention of the suitcase. I have the email order confirmation showing the suitcase. Emailed the query to them. Watch this space.

I wonder if anyone else has had the same problem?

Just messaged them on live chat. The woman says that they are out of stock but awaiting a date from the supplier. She then said as soon as it comes in stock I shall get the following day. So I say I will definately get it then and her response was *As far as I'm aware yes*

I told her I will be returning the toilet rolls at their expense if it doesnt turn up as its cheaper at Makro.

So so glad i avoided this deal -sounded too good to be true TBH.:smirk:

I've just had a live webchat with them.. bag not coming with my order today. I'm not interested in what may be supplied several days after I have accepted delivery, so does anyone know the process for refusal of delivery...Do I need to write anything on delivey note..Am I auto refunded at some stage or do I need to complain somewhere? I used paypal.

The attitudes of some people on here are just unbelievable.

Yes I did, which is proof they are despatching them. All these losers on here - whose orders haven't even arrived and who are pestering their live chat staff asking where their free suitcase is - are pathetic. There is no indication that they will not be sending the suitcases. Others, myself included, received theirs.

It is proof they are dispatching the suitcases they have in stock. I know my order has been dispatched without one, customers services (via email) cannot give me a date, and have now offered me a wall clock instead if I want which isn't on their website and doesn't seem to be something I would want anyway.

I disagree - not everyone is receiving a Samsonite case. Some have received hand-warmers instead and that's without being notified of an issue. Others like myself were offered a clock instead and that's after speaking with customer support. Would you have the same attitude if your case did not arrive?

Viking told me yesterday the free case was not one of their offers and could not complete my order. Seems they are wriggling out of this offer especially my order!

Hand warmers for me... Off to complain...

I'm in Suffolk.... Hand warmers

Refusing delivery

What did your order show on the website for the suitcase? "Order Confirmed" or something else?

Bag is showing as "order confirmed" for me as well, whilst the toilet paper has been loaded on truck so will be here today. I am about to speak to live chat and see what they say.

Okay, so mine had the loo roll showing as posted and the case showing as order confirmed.

The courier just turned up, only had loo roll nothing else so I refused delivery. Just to give people a heads up.

Did anyone get Samsonite All Direxions 2-wheel trolley is "Order on route" in order history but still receive hand warmers.

Yes my order confirmation says Samsonite

Live chat guy is saying bag is on backorder and will be sent out at a later date. I am not sure if I should just refuse the delivery or wait and see if that turns up. I attached pic of the bag showing as in stock for me... guy just said it's not in stock, it's on backorder.

My loo roll is on the way. Case still just confirmed.

I emailed 'orders' and 'help' last night.

Help replied saying case not valid and out of stock but offered a wall clock.

Orders replied saying will send case when they get stock.

2 departments, 2 very different replies

Also help said if I refused order they would issue a credit note. I have asked for refund and confirmation they will refund.

You have 30 days to return. Also their T&C's state you get your delivery back if returning the order in full.

I'm happy to wait it out and see if the case arrives before taking things further.

If you want to moan at a human and judge their sincereness - rather than pay 0844 charges 0800 424 445 is their freephone number. Isn't paying for carriage something that isn't going to be that cheap on this item and again puts the power of refund in Vikings lap? I think I will be inclined to accept the order and see what happens.

Really disappointed. First time ordering on viking and didn't receive the samsonite suitcase. No email about getting it at a later date. It clearly was in stock when i ordered and it is in the order confirmation.
Certainly won't order anything from them again

O dear no trolley...... just the tissue rolls arrived, Hope it's no scam

He was taking a while to answer and he sounded evasive. This is what he said:

Hand warmer as well

loo rolls arrived surprise no suitcase!! will be having words if I'm not getting one n returning them back

It says:
Delivered
Hide shipment details
This product cannot be reordered.

just got rolls,on chat was told that bag should be delivered tomorrow.

So your Samsonite case is no longer on back order and is showing as delivered?

Now looking for the bag, I get

I'll probably keep the toilet rolls anyway.

After TCB taken as Tesco points then boost, works out @ £2.36 for 9 rolls.

check your orders, they are being very cheeky, they have changed my order now and it makes no reference to the case, where it did before, it just says "viking number" now, if I search that number, nothing comes up

Order Summary
Select items to reorder
Item Price / Unit
(excl. VAT) Quantity Back Ordered Total
(excl. VAT) Status All
Reorder Quantity Reorder Price / Unit
(excl. VAT)

Viking Number Y29-7098722
£0.00
/
1 0 £0.00 Order Confirmed This product cannot be reordered.

Cushelle Toilet Rolls 32 pack
Viking Number Q2H-6229683
£10.00
/ Pack
3 0 £30.00 Order on Route
Show shipment details

3
£10.00
/ Pack

In my order the bag is not there anymore. They have deleted it without telling me. I called them and they say "it is probably because the item is not in stock". Seriously, then why I have received an email with the item and then delete it from my order?

I've accepted delivery without the case. invoice states case is out of stock and will be delivered once available. If it doesn't arrive in a few weeks they can have their loo rolls back on principal. Will give them a chance though.

Yeah, just online chat with the guy. The attitude is really bad.
He said " Neil: That is just the confirmation of the order, I'm afraid the offer you refer to was only targeted at specific customers and the item is no longer available, therefore we've included a replacement free gift of hand warmers, I do apologise for any inconvenience."

Same here only received toilet rolls. Waiting on Live chat to ask where the suitcase is?

Wow so they no longer even suggest its on back order and the hand warmers are the replacements

Just had the toilet paper delivered. I didn't get a chance to refuse the delivery as it was thrown over my back gate. Just the 3 packs of loo paper, nothing else.

Hi guys, the guy chat to me said this:

Neil: At the time your friend was advised, there may have been an indication we may have got the case back into stock, however this is a discontinued item and as such we're not able to provide it I'm afraid.

Tbf the staff have probably been bamboozled with Toilet Paper & Suitcase requests for 2 days now... Must get a little draining!

I have been told, they replace it with the hand warmer.
I said my friend has been told the suitcase to be delivered when it is back.
But then he said this."Neil: At the time your friend was advised, there may have been an indication we may have got the case back into stock, however this is a discontinued item and as such we're not able to provide it I'm afraid."

According to this, I think maybe they wont send the case to most of ppl?

Yeah, I know. Just throught they should inform they cannot deliver the suitcase before they send the order.

so, confirmed Viking are screwing everyone over, it is now important you refuse the delivery, as the moment it is signed by you the power is handed to Viking, dont let them get that power

I told you guys Viking are ripoff people. That case is still in stock at Samsonite, how dare they change or delete it.... Gone without a trace.

I'm on live chat

It's a free gift. We don't have to provide it.blah blah

I'm now questioning the lack of professional business service of not letting people know BEFORE it's shipped so they can change their mind.....

New up date:

You: Could you confirm that no one will get the suitcase in the future?
Neil: I'm afraid that as the case is now discontinued, it's unlikely the case will be sent out as there is no stock.

to be fair they have changed my order behind the scenes, I do not now have any proof I have ordered a suitcase, so they have clearly removed it from their site, so my suspicion radar has gone off big style, which says to me if they are doing that to orders it is very unlikely that you will ever get said case, they will offer you something else no doubt, but they are clearly now using the 'discontinued' line

Live chat have said to me that the samsonite case is on backorder, they do not have a date of when they will come back on order. Watch this space

Since it looks like this bag was a bait and nothing more, I am thinking of returning the toilet paper. I got a card saying the toilet paper had been thrown over the back gate but I didn't sign anything to say I have received the delivery.

Mark Waller: This order has been placed on backorder and will be sent out once we have available stock
Mark Waller: I don't have a due date to quote.
Me: will the order be honoured?
Mark Waller: It will be honoured

if it was me, I would live chat them and say "i do not accept this delivery, the driver has thrown the stock over my fence, however I have not signed for this and do not want it, I suggest you tell Yodel to immediately return and collect"

14 days? Their T&Cs suggest you can return up to 30 days.

I just put 30 of these cases (32L Samsonite direxions) in my amazon shopping basket... I could bill Viking the £2054.10 and give 29 others what they want...yaaayyyyyy!

that is their T+C, but you must stay within the law which is 14 days, you can trust them if you like, but I trust no company

Probably a good idea to ban Viking from Hotukdeals.

I have been told that Mark is wrong.
You: At the meantime you told me it cannot be delivered. He was tolad by this "Mark Waller"
You: Who we should trust?
Neil: I have fed this back to Mark, unfortunately at the time this chat was active, Mark was unaware of the stock situation. Apologies.

They told me they will contact me shortly as a matter of urgency. I am gonna tell them exactly that when they get in contact; they can come and collect the goods and refund me.

Same here, no case, call them on 0800 number I was asked to provide a "P" code (unique code for customers) from the catalog received....Anyone has this code??
if I can provide this "P code" the case will be placed in back order and delivered when in stock otherwise I can cancel and return free of charge...

They will argue over and over that it is free gift. The angle people need to complain about is lack of communication. They very much knew they couldn't send these cases. They should be professional and ask people if they still want the order. Other companies do?

you are in a good position here :smiley: I reckon you will end up with free rolls, give them 5 days to collect stock then tell them they will be charge £5 per day for storage....

Just got 192 loo rolls turn up; the delivery guy said that's all he has in the van and do I know whats going on :laughing:

My invoice lists the samsonite trolley, but says it is out of stock and on backorder. I placed the order around 1 hour after the deal got posted, so maybe people who brought it later on are just automatically getting the clock / hand warmer? Is there hope for the "backorder"? :stuck_out_tongue:

If anything the replacement free gift should be of a similar value. Otherwise it's not fair that some get a nice free gift and others get a sh*t one. Doubt hand warmers cost the same as the bag.

Just spoken to them, as just received my order (surprise surprise no case) they say it's on back order, I've said I'll call them Friday, if still no date they can collect the toilet rolls. Now I remember why I stopped using Viking quite a while ago.

did you refuse?

Need to wait and see if they do get in contact first but if they let me keep it for free it's a deal for me :sunglasses:

dont mean to moan guys

but STOP accepting the delivery, the moment you do, you give all the power back to Viking, as the law is clear here, it is your responsibility to make sure they receive the items back in the same order, and you will be relying on Yodel who are famous for never turning up..

DONT do it, refuse the delivery, you keep the power

make sure you offer them a reasonable time frame (has to be fair) to collect, like a 4 hour window on a given date, they will fail (they always do) then you can really start the fun, your job now is to make it awkward but fair

Spoke to Viking as the rolls turned up in a bit of a state! Was told I would not be getting a case - End of!

Now in all honesty this is a great price, I was not really bothered until I read all the comments. It does seem like we have been duped into ordering this, As they have a stock control system and the item can still be obtained.
What a huge balls up if everyone returned these! I can fully understand why people are upset about it.

na, as you did not sign, YOU accepted nothing (big difference) not your fault the driver did that, that is Vikings issue not yours...you have way more power now

Not dis-continued according to a guy at Amazon..and loads in Amazon's warehouse.
Maybe that's how Amazon get their Cushelle?

Signed for delivery about 10mins ago, no case but crappy hand warmers. I will be returning the loo rolls, will I be responsible for returning costs?:confused:

I just got told after almost wasting an hour of my time on the Web chat that this was restricted offer for selected customers only and the offer should not have been shared in the first place etc etc.. and that the email confirmations were only preliminary not a definite confirmation you would get one therefore if you were not emailed this offer on person then ur not eligible for the case even with a confirmation on your email..so I have asked for them.to be collected seeing as I'm not getting the incentive mite as well get my money back n buy from elsewhere for less the agent was more then happy to oblige took my account number n simply disconnected without even a bye or il sort it out
....seems different people are getting told different things which to me indicates they are now having bs people now..cos the lady knew where this deal info came from.

in all honestly, those of you who accepted the delivery, for the sake of being messed around for ages by Viking and Yodel, I would be half inclined to just accept you have been done, as I fear they will make it very awkward now for those trying to do a return, after the way they are now reacting to people who ordered the case, the tissue is not a horrendous price, so unless you are up for a fight, take it and move on

I am gonna use that as a weapon haha and hopefully I get to keep the toilet paper, but I am not counting on that.

they are saying return is free

I can see poundshops stocking cut down sleeves of all these returned Cushelle that have seen some road mileage.

I just rang to be told it will be delivered when it's back in stock. It sold out very quickly and more are on order for later in the week.

The toilet paper wasn't cheap. it is lidl's normal price for it. when they have it on offer it is approx 6 pence cheaper a roll. I bought two packs plus two other items so it's not a massive nuisance anyway.

so I'll wait and see. :smiley:

raised a claim with paypal lets see what happens

I'll be taking photos of the loo rolls before they come to collect them!

'Thank you, the gift is showing on back order. I am afraid we cannot advise if we will be getting more stock to deliver the item. If we do though your order should be dispatched for delivery when we do receive it'.

mark Waller told me it wouldn't be honoured as the offer wasn't for me.
phoned customer service got told offer was for everyone but only choice I have is keep looking roll with no bag or return

i refused delivery, there was a sealed bag with something in it, i asumed it was a catalogue, driver took it all back, all six packs

Orders are arriving with suitcases.

Of the order I placed for my brother and my friend, one of them came with a suitcase. I rejected delivery of the other even though Viking said delivery of the bag would be next week.

Note the dispatch and delivery dates





(And email re:stock)

should i keep or should i refuse the delivery?

No, not yet, still waiting.

The one just received (20 mins ago) was a new account.

I spoke to the delivery guy (yodel, and so nice!) who was exceptionally patient as I opened the box to make sure it was the case and then we made sure the right loo rolls were accepted (ie the ones from that order, not the order I was rejecting as the bag wasn't dispatched).

I saw loads of loo roll in the van, I explained the deal, he thought it was great.

I also saw two lots of flowers in his van, so two lucky people have nice surprises today :laughing:

It was fascinating snooping at the van and seeing what items people were getting today :laughing:

I recon you're in a good position to be one of the lucky ones.

I've decided my friend wins over brother, she's just got married and has some weekends away planned.

you are very lucky, round my way they (Yodel) don't tend to speak a word of English and just usually thrust that digital sign pen in from of you

Sick of her Hubby already :smile:

Susie Thompson: This offer was sent to a handful of customers on the provision that they spent £30 in a particular book did we send you that book ?

So no bag for sure and she said she is sending a courier tomorrow to pick up the goods. We will see what happens. I clearly stated I don't want store credit but a refund on my credit card.

By my calculations the loo roll works out (with cashback) to be the equivalent of £7.66/24-rolls, which is a price I'd always stock up for. For comparison, in Asda right now they are £8/24-rolls, on offer.

So annoyingly, I'll probably end up keeping it even if no luggage shows up. Will still add to the noise that their customer service reps have to deal with though before I let it go!

This is the usual yodel man, he's fantastic. I spent over 5 mins faffing about, opened a box etc. He was exceptionally patient and didn't make me feel like he was in a rush to get to the next customer. He was chatty but not over familiar. Fantastic.

The other yodel guy from last week didn't speak a word of English and shoved the electronic signing machine in my hands, making gestures at me to sign it. He did his job, delivering them safely so I can't complain, but I much prefer the friendly chap!

Very interesting developments. My order is out for delivery right now but gawd knows what I'll end up. Like others my case has been changed in my order history to a generic graphic so am cynical that I'll get it but whatevs.

Tbh, I'll end up keeping the loo roll anyway - it's a reasonable price (with TCB) so will just add to our supplies.

Sure, it's a bit crap that they've not delivered on 'promises' but it seemed a bit fishy to me in the first place. Maybe this 'selected customers only' thing is valid? Probably doesn't excuse changing their tune and delivering other items instead.

I have been told this by Susie:

"this offer was sent to a handful of customers on the provision that they spent £30 in a particular book did we send you that book ?"

" It was unclear at first, people who have ordered it at different times have different outcomes and in different areas as there are 3 depots and stock ran out at different times, also the stock of the handwarmers varies in each location."

"To be fair, most people who requested this did not qualify it was sent to a handful of customers and someone chose to share their offer code online."

You'll know if you're getting the suitcase by the Viking Number shown on your recent order, on their website. Mine was changed to the one for hand warmers...

I don't mind that they ran out, but they have handled it badly, just sending out cheap substitutions rather than giving an opportunity to cancel.

A great way to damage their brand!

What I don't understand is that they are saying they know most orders didn't qualify for this free gift, but some are getting something free all the same, even if they didn't get sent that offer specifically but just saw the deal on here. I find that really unfair.

Same here no case but I won't waste time to return the rolls
Just ban this company. HOT UK DEALS should ban viking too.

I just got the Loo Rolls but with no invoice or case. I asked online Chat and they said they are looking into it and would get back to me.

The case item still shows on the online order without a picture though.

I just received loo rolls, no bag ;(
checked my order confirmation - bag on it.
send email to customer service asking when oder item will arrive.

I also didn't get an invoice just asked to sign for the package. Delivery driver checked when I questioned him and he said it was only those items on his schedule.

Why do you think that? I've already received the toilet rolls and mine is still showing as Y29-7098722 (ie the suitcase) but I'd be highly surprised if the suitcase turns up later.

I accepted the delivery and will wait for the case.
My invoice also said that the case will be delivered...
finger crossed and hope it was not a scam...

Only received tissue. Rang customer service and requested a return label. Also opened up PayPal dispute. I would have accepted the tissue (as its good value) if they had handled it better by letting me know the item was out of stock or offering an alternative. But now returning on principle. Also the driver informed me the suitcase will be sent separately as it's not out of the ordinary, he sounded so convincing.

Aha, my product number has been changed on the website.....

My product name has been changed on their site, but still the same product code - showing order confirmed.

However I do have the original confirmation email which has the case name/info on it.

Viking Number Y29-7098722
£0.00
/
1 0 £0.00 Order Confirmed This product cannot be reordered.

never mind the case I received the item like this:

I am in the same situation and receive the handwarmer instead.

They said they're on the 'Case'.

Toilet rolls arrived - no suitcase. Driver said it would follow. Phoned hard to understand Customers Services Advisor who said they had run out of suitcases and were not honouring due to being on HUKD. Said he would arrange collection of toilet rolls tomorrow !

how did y


how did you get confirmation??

I've lost faith even with my written confirmation that they will send it later...
To refuse delivery, I'm going to have to tell my relative and I don't want them to be fobbed off / confused.
To refuse delivery, do they need to sign anyway or is that accepting delivery?

Nope. TBH I thought the price for the loo rolls was good, and the suitcase was a (huge) bonus. Sure I'm disappointed about not getting it, but really didn't expect it. I mean, the deal wasn't even listed on the website when I brought it (as I understand it was targeted at some customers?) and the amount of people going for it; did anyone really think all these orders would be honoured?

Nearly all the deals on here are in the Public Domain so saying it was on here is not a valid excuse to reject your order.

In fact many Companies want more to know about their deals - Free Advertising. If it was targeted it shouldn't have allowed to you buy/qualify to have the product.

Only one post about this on their Facebook page? Would have thought there would be loads of comments by now.......

Email

All that means is that you won't get the suitcase, it doesn't mean that because my code hasn't change that I will (I might not get anything).

I didn't, My partner did. However I assumed it would just come later as have had similar happen in the past so would have taken delivery anyway. All our guy had in the van was loo rolls also! So definitely Viking pulling a fast one!

Mark Waller: The reply from our credit team is incorrect. We have had a communication today advising this has now been exhausted and we aren't getting any more in stock to send out.

---

So now they are saying I should ignore my emailed proof yesterday.

Viking, great way for me to never use your business again. Not because you can't fulfil the order, but your sheer lack of communication and I would be none the wiser if I hadn't contacted you.

They're stock control can't be very good if they run out of the cases and still allowed orders through.

What time was that?!

Just checked and my confirmation was just before midday

Literally 1 minute ago, I am on live chat still with him.

I've got to go but hope you get it sorted.

Sorry for any hassle :disappointed:

I won't get anywhere, but equally I know I will be avoiding them in the future which is their loss at the end of the year. And don't be sorry :smile: You win some, you lose some :wink: But ultimately their loss from a public relations point of view.

Mark Waller: We haven't mis-sold this item. It was pre selected to certain customer's who qualified for it.
Mark Waller: It was never advertised online as a free gift item.
You: Then you needed to have limited it to those accounts, obviously
You: You allowed anybody with the code to order, and that is the fault of Viking.
You: It's OK, I will refuse delivery, you will lose £1 on re-stocking your warehouse, and much more by loss of future orders
You: Your HP Paper was actually very competitively priced, but I can cope with paying 50p a ream more to a company that actually tells their customers if there is a problem with their order.
Mark Waller: All the free gifts we stock are whilst stock last's
You: I ordered whilst it was in stock, for your information.
You: And this was confirmed when I spoke to your colleague yesterday.
Mark Waller: We only had an update on this earlier this afternoon.

You were right!

Just received my Samsonite case in a cardboard box plus the loo rolls! Many thanks Sickly Sweet. :smiley:

I placed my order before not long after it was posted before the deal became hot.

Viking seem to think it is our fault for ordering a deal we weren't entitled to. Shame on you Viking. I sincerely hope you learn about the internet soon or you'll go bust.

Susie Thompson: Hi, my name is Susie Thompson. How may I help you?
You: Hi Susie. My order number is xxxxxxxx
You: I have not received the travel case
You: will it arrive in a separate delivery ?
Susie Thompson: Thank you for contacting us regarding this, and I do apologise that you haven't received your case. Unfortunately due to extremely high demand for this offer we have now run out of stock. Again we are really sorry but all free gift offers are only available while stocks last."

Please let me know if you need any further help
You: I looked at your T&C's and that is not what it says.
You: It says you may limit the number if multiple are ordered
Susie Thompson: Offers

Every effort is made to prevent any printing error in this catalogue. Should one occur, we would advise you when ordering and proceed with the correct details. Offers in this catalogue are not available to wholesalers or resellers of office supplies. We try to ensure that we have adequate stocks of all regular and promotional products. However we may at times need to substitute or *withdraw* promotional items. Substitutions will be of an equal or higher value. We will endeavour to advise you at the time of ordering. The prices set out in this catalogue are correct at time of going to press. We will advise you of any price alterations applicable. This does not affect our returns guarantee. All prices in catalogues are shown excluding VAT.

The gift has been withdrawn, stock has been exhausted
You: So can you arrange to collect the items that were delivered and arrange a refund
Susie Thompson: This deal was sent in the post to a small number of people but it has been added to a 'deal site' and abused
You: BTW - No effort was made to inform me
Susie Thompson: I can collect and refund of course
You: Lovely
Susie Thompson: The system is not built to cope with this but may need re-considering
You: Not built to cope with what ?
Susie Thompson: Huge backorders of gifts
Susie Thompson: It automatically places them on back order but does not know that it can now never be fulfilled as we can't source more
You: Sounds like you need to update your systems so it doesn't create contracts for items you can't source
Susie Thompson: This has been noted, we did not expect a customer to share something like this that was specifically for them
You: In the nicest possible way that was quite naive. And most companies link customer specific deals to the account login
Susie Thompson: The system should have filtered it out but did not
You: And you can't blame customers like me for ordering, because we weren't aware of any T&C's other than those on your website. None of those mentioned that the offer was unique to specific customers.
Susie Thompson: The offer was not put on the site by us,
You: Anyway, do I need to do anything else to have the items collected or is it all arranged now?
Susie Thompson: Leave it with me i will make the arrangements
You: Thank you Susie. Will I receive an email indicating when the collection will be ?
Susie Thompson: Is tomorrow okj
You: Yes, that is fine. Thank you
Susie Thompson: Thanks

Well mine just arrived with the case.
The driver told me he had several customers that had refused delivery due to lack of the flight case and that I was the only one to get it.
This was a delivery here in Lowestoft.
This was my first order with Viking, so I definitely was not a targeted customer.

Sorry for all those that didn`t receive theirs.

I'm annoyed the suitcase is OOS and Viking are unsure if the request will be fulfilled. :disappointed:

"Substitutions will be of an equal or higher value."
Ok, we'll have something else worth £60 then thanks!

i just got email saying case will be back in stock in 7 days. was also offered a Wall clock instead :wink:

What a bad company Viking are, the way they are handling things. Never use Viking again.

Value was £0.00 as it was a promotional item, rather than what it actually costs elsewhere. They also list "withdraw" as an option as well.

If Viking accept the order I have placed and charge my card they have entered into a binding contract with me. They can't just substitute with a cheap freebie. people refusing their (note the correct spelling of their) are probably "shooting themselves in the foot"! Especially as there is a returns policy!

I was being tongue-in-cheek at the fact that the terms she quoted didn't really support her case.

FYI, that "withdraw" option you mention usually means cutting an offer short before a stated finish date, not after the orders have been placed!

"Usually" ... although Viking seem to make their own interpretations of their T&Cs so they fit their own agenda. :wink:

Indeed. What a PR disaster this is for them!

Yay!!!!

I'm thrilled to hear that.

:smile:

I placed mine just as it got hot.... No case received... despite it saying "out for delivery"

People need to complain about the following as opposed to not getting the suitcase:

Allowing orders to be processed by people that shouldn't have had the offer - They KNEW this and have still sent them out.
Not informing customers BEFORE the parcel was sent that they would not get the case
Not giving people the option to cancel if they were buying it because of the offer
Giving people different stories on chat (mine said nothing about me not being chosen for this offer)
Sending incorrect email information

We need to complain about their lack of professional business behaviour.

Got my case and Cushelle this morning, ordered Saturday PM - thanks OP :laughing:

Add changing orders/removing items from the order from within their systems and not informing customers (items not showing on the online order history, but clearly were there on original invoice).

I agree but one point is that Viking's target customer is corporate clients, not the public.

They're not used to dealing with the public on such a large scale, however they've done the free gift thing and screwed up in the past (celebrations chocs a few years ago) so;
a) they should have a plan in place for when this kind of thing happens
b) even if no plan, they should have looked back at last time and worked out the best way to deal with it ASAP (they've had a few days to sort this out already)
c) they should have made the item customer specific; their systems are clearly capable of doing that (make it only work with a customer specific voucher).


I'll be keeping a close eye out to see how this progresses.

Fingers crossed more success stories!

Was there a separate tracking number on your account for the suitcase?
If so, track it. The courier may have forgotten.

I didn't receive any suitcase either. When I asked the delivery driver , he had no clue what I was talking about. I called their customer services later and they told me that this promotion was meant for a particular group and they shared this offer to everyone. I couldnt argue because I had ordered without looking at any information about the offers on the website, simply after reading the HUKD. Does anyone remember if this suitcase offer was mentioned on their website? I have decided to return these toilet rolls.

It had the same tracking number as some Sharpie pens I bought. That showed up, so I'm guessing there was something else in there as well. But if it was a suitcase it was the worlds smallest :smile: I suspect I may have had some hand warmers or similar in there!

Like most I don't mind the mess up on the order as such, even though I am on the look out for luggage. It has been handled very poorly by Viking however.

I didn't receive any suitcase either.... not sure what to do...

What a joke :smiley:

I got my rolls , didn't get my suitcase.

Online chat basically are saying i wont get a suitcase because the deal was only for people invited.

Email support sending me emails saying i will receive it next week. Or i can have a wall clock. I replied asking for a suitcase and they said as soon as it comes in stock they will send.

When asking the online chat guy, why the email support guys are telling me i will receive it next week, he just said they are giving the wrong information.

Viking have just made loads of money from a deal which they could not provide.

My order hasn't come yet, but I am sure it will be without the suitcase. If so, should I just not accept the toilet rolls when they come to the door? May be easier than going through the hassle of customer service!! :confused:

It's their fault if their system doesn't recognise who is entitled to the offer and who is not.
It's not fair that some people who weren't entitled to the offer got their suitcase and some have not.
CS keeps giving different info so they just give the impression that they don't have a clue about anything.

Still waiting to be contacted... I am lucky that it was meant to be shortly... imagine if they hadn't specified they were looking into this as a matter of urgency! Maybe by the end of the year I'll get a call from them.

They came today and there was only 18 rolls and no suitcase. Spoke to them on the phone. CS is really bad. They said we had to of know some how that the suitcase wouldn't turn up lol and they didn't say sorry for only bringing 18 rolls. Then they said they would give me a credit note lol I want my money back. They caved in and said they would refund me. I bet that is because I paid through Paypal. Now onwards to Trustpilot.

So you only got 18 rolls of bog roll when you ordered 96?

Well at least you got your money back, so thats 18 rolls of quality cushelle toilet roll for FREE.
Maybe you should post that as a separate deal? I'd vote it HOT, HOT, HOT!
I wonder if it's national? :smile:


Edit: I can't even see an 18 pack (or smaller pack size that could make 18) of cushelle on the viking website. They only appear to have 32 packs or 12 packs (and 12 packs are currently shown as unavailable)

Contacted them on many occasions and every time i get told they are on back order and i will get email when back in stock, but so you all know we have 30 days to return if we dont get which i dont think we will so its going to cost them a lot of money if we all send back making them pay return fees....

Just 3 packs of cushelle turned up and no suitcase and order status is partially delivered.

lucky for those that got it. con for everyone else. i had order confirmation as shipped with the suitcase and only got delivered the toilet rolls. rang them up and it's on back order. b/s con job

I refused to take the 18 rolls as I feared If I signed for them I wouldn't see the rest of the items turn up. I'm happy I did refuse it as now I will be hopefully refunded in full.

If I refuse the order when it arrives, will Viking offer me a credit note?....... and would I have to accept that? :confused:

Got my rolls n suitcase this morning...Thanks a lot Sickly sweet.

Got loo rolls but no suitcase. When I called the lady said because the offer had gone viral it had gone out of stock and she could offer to collect the rolls and give me a refund. But i couldn't be bothered with the hassle of returning them. Win some, lose some!

Me too, thanks. The cases are lovely, and the garage is filled with bog rolls. Thanks a lot. I spent some time wondering if they were going to turn up, and what to do if they didn't, but the tracking all showed OK on both our accounts, and lo and behold they all arrived this morning. Had a look in the van and ours seemed to be the only toilet rolls on board. Came from Reading, if that is any help. Ordered Saturday afternoon. Sad for those not getting what they ordered, though.

Just after delivery this morning

Got the bog rolls but no suitcase - just apologised that they can't fulfil the order! Gutted!!!!

Really annoyed...

The guys just sorry but we are not going to fulfil the suitcase as we oversold - yet my invoice states it as being dispatched!!!

Glad to see some people are getting them at least.

I'm gutted mine didn't come because I genuinely needed a case and I only ordered 1 :disappointed:

Yes, they are indeed. Very swish!

Some being honoured but even my bog rolls were missing!!!! 2 instead of 3 sets! with a ridiculous catalogue...straight in the bin!

I had the delivery this morning but I refused it because there was no case, just the loo roll. Just my luck and I thought I ordered quite early but obviously not early enough as I see it was posted on Friday :disappointed:

My order was at: Oct 10, 2015 at 4:57 PM

Viking have informed me that I have no chance of receiving the case because they are going to cancel my order as I refused delivery.

you would not of got it anyway, you did the right thing refusing delivery

I just spoke to online chat.....told I would not be receiving my gift and was offered chocolates......I accepted the delivery after being told by the delivery guy that I would receive my bag in another delivery....

Yeah, I know it was the best thing to do but its just really frustrating. I know this was a scorching deal but all the deals like this I normally see and don't bother with because I don't need the item. Then this is something I actually need and I don't get.

Oh well, I guess I will move on :smirk:

I accepted delivery as the driver told me that it the suitcase was coming in another delivery direct from the manufacturer! When I went online to check, the account says that I had SIGNED and had it DELIVERED which is not true! It is a shame I didn't get one as I needed one, but I would have been a bonus! But I just took the chance as I think the toilet paper is still a good price.

well their standing just went even further down, my delivery arrived, only 18 rolls, nothing else, I refused on the spot obviously

Mrs signed but they only gave her 2 packs of rolls and the bag. Conned.

Missed delivery today. I rang them and cancelled my order without suitcase and received this email below.

----------------------------------------------------
Unfortunately, we’re out of stock of the samsonite suit case you ordered, but we’re expecting some more in soon and have gift for you. As soon as we have this, we’ll send it out to you.

I’m sorry if we didn’t make this clear when you placed your order with us.

If you do not need your order please feel free to cancel your order, because sorry we are unable to cancel the order at the moment.

Got some rubbish hand warmers with my rolls. Not very pleased and will make sure they know it tomorrow

yodel left card at my address hopefully it arrives with the case tomorrow!

Just spoke to a guy called Douglas at viking. He said the suitcase was only for those who received the code and it will not be sent out, he arranged pick up for the toilet rolls for Friday and will issue a refund

Delivery driver left the rolls with my neighbour, no luggage, hand warmers or wall clocks

...will be returning on principal.
Well done to those lucky few who got them.

Just got delivery of toilet rolls and the case. Thank you sickly sweet, a fantastic quality case indeed. I'm sorry to hear about those that this deal didn't run to plan.

I received the toilet roll today morning but no bag. I was told by the delivery guy that I would receive my bag in another delivery.

The Delivery guys work for the Co. not Viking so how would they know?

So who were they targeting? Travelling Salesmen with the Runs perhaps?

When you say you got the bag, do you mean you received the Samsonite case?

Received my bog roll, the plastic on at least 2 of them is ripped open. The missus didn't even sign for it! The invoice shows the bag was ordered so I emailed them to be told they don't have any and I can have a wall clock!!

I could've got 120 bog rolls in Costco for the same price (after the cashback) but they don't have it on offer in the latest leaflet.

I'll probably end up keeping it, I can't be bothered to send it back. Has anyone got the clock, what does it look like?

This will be my first and last order with Viking, won't be using them again.

I'm not overly surprised that the deal has not been satisfied, this is not the first time because something got posted on hukd it went in a flash. I think many are taking this the wrong way returning the loo rolls, they are still similar to the price you'd pay in the supermarket. I personally will be requesting an alternative gift is sent or some sort of account credit is given, in which case it will still make the loo rolls more than worth it, as let's face it, carrying a massive pack of loo roll back from the shops is a bit of a chore so when you can get around 2 years supply delivered there's not much wrong with that.

Yeah got the case. I ordered quite early on in the deal but sometimes it doesn't work like that...

2 years supply, you having a laugh, they'll last us 2 months!! lol

I do live on my own so it's a bit different, but the point stands, we got 96 rolls delivered rather than having had to make 10 separate trips for 9 packs. Having said all that though my order didn't track through TCB and I haven't got the bag, so overall I'm not too please but returning them isn't worth the effort either.

Unless you live on your own or have severe Constipation they won't last 2 years!

My toilet rolls came.... No samsonite, CS was as much help as a blind lifeguard, he said it was first come first served.... I ask him why it allowed me to put it in basket..."I don't know"........ Will there be any more stock "I don't know"...... is there an alternative.......guess what......"I don't know...... email the department that deals with internet sales"

Will be sending them back tomorrow.... save me cleaning a cuboard out to store them.

Received the toilet rolls and bag, looks very posh indeed, thanks for posting the deal OP! :smile:

​They are sending someone to come and get them from my house. Hopefully they come and don't charge me for coming out.

Sure.
[img]IMG_8928.JPG[/img]

I didn't even get my delivery today !

Sorry I'am trying to add the image using my mobile...but I can't..

Toilet roll just arrived no case though on the invoice there is a * next to the case

* indicates an item out of stock and will be delivered as soon as stock becomes available.

I just got an email saying the cases are on back order.... Bizarre!

Probably all too preoccupied with creating pictures from post-it notes. https://www.facebook.com/vikingworld/photos/a.253561224726179.61094.159713114110991/905476556201306/?type=3&theater

Yes I asked where my case was in an email

Ah cheers there is still hope then :smile:

For anyone who recieved the luggage bag how many parcels where there total? I have a yodel letter which says 3 parcels so 3 tissues only? ;/

I didn't get a case either. For those who successfully arranged a return for a full refund, is it best to call or email Viking?

I did not get a case, but i will keep them as my family does a lot of poo

3 packs of loo rolls but no case
Has anyone got a stock email written to complain about the missing case, I cannot think this time of night!

No delivery for me... I am sure I wouldn't have received a case anyway :disappointed:

Got the delivery today.
Original email has the case on it but no case turned up and the invoice has no sign of it either.
Will be sending back.

I have no invoice with the delivery and no case!

No delivery here either despite being 'loaded to van' at 0830 this morning.

Hmm.

You guys have a problem??!! Most of you ordered 96 rolls branded roll! I tried to get better value and I purchased Nice Day value loo roll so I have 176 rolls (!?) to go through! I am seriously in a big **** now :smiley:

I'll be rejecting my delivery tomorrow. Looks like they've only loaded 3 packages (3 x toilet rolls), and Viking have confirmed I didn't get a case, even though the dispatch shows 1 was sent! To be fair to Viking, the guy was quite friendly on the phone. Although he couldn't answer why they didn't tell me I wasn't going to get one, even though they were in stock and added ok to basket.

If there was a way to reduce the heat of this expired thread...I would do it.

thanks, i have called and they said they would refund onto my card.

I have complained by email as well now. They're supposed to send someone to come and pick up the loo rolls tomorrow but who knows.

Shocking CS anyway. I was told I would be contacted "shortly" and heard nothing all day. I sent a PM on Facebook in reply to their PM saying they would be in contact soon and told them "still waiting". I see it's been read but they haven't bothered to reply.

received my delivery today but just the rolls. no hand warmers or anything else! the driver said theres going to be another delivery but how does he know ! Will email and confirm how to go about a refund but lets see what they say.

ps... no invoice either!

So today was delivered only 3x packs of toilet paper! And bo bag!!!
Call customer service and they said bag is out of stock. And they doesn't know when will be available on stock.
So that's why they sent only paper!
Does anybody had this bag delivered today?

Refused delivery yesterday..opened dispute in paypal..emailed Viking asking for full refund..I feel refreshingly good.

My order said Loaded To Truck yesterday - nothing arrived. Now a new Loaded To Truck entry again today. The anticipation is killing me!

(not really).

Just received mine.

Driver just told me that out of 20-ish deliveries yesterday missing bag I`m the only one who is receiving it today.

Sue them.

I think you'll have a case. :smile:

Courier has come to pick up the toilet rolls first thing in the morning so hopefully I'll get my money back soon

After I chatted to them online yesterday, a Delivery guy in Office-Depot Van just came to collect my toilet rolls...
Shame they didn't even try to offer something else. If they would've even offered a small discount,... maybe a fiver,... to compensate the disappointment of the incomplete order, I may have just kept the toilet rolls lol..... oh well... their loss...

could not make it up, I emailed them to say I refused delivery and will have a refund, I then get this email

thank you for your E-mail.

We'll send a driver to collect this from you. Please package everything up (please use a cardboard box wherever possible, not a plastic bag) and put your customer account and invoice numbers on a slip of paper inside the parcel.

The driver should collect this tomorrow, so please have it ready to be picked up. Once we have it back in our warehouse we'll send you a credit note.

Or NOT in this instance :stuck_out_tongue:

I've just had someone come pick up the loo roll. Hopefully should get my refund soon.

they can't give me the trolley but they offered some sweeties instead
http://www.viking-direct.co.uk/promo/list5.do?listtype=C0&customerid=5&cm_re=HOME-_-static5-_-b2b_ash5_Q71_wk35_Gifts

THEY LIE. I e-mailed to ask about bag and got a reply saying more were coming in and would dispatch when in. I replied to that as case had now gone from their site. They now say (same person) offers only available whilst stock lasts and want to send me a wall clock. Asked them to pick up both mine and wife's orders and I had a go about lying to me so that the 2 weeks go by being the period in which I can return them. Also that after I received my order the cases were still available on their website, so they had decided not to send them to me. NOW ON MY BLACKLIST.

Well I've been offered either the wall clock or they'll collect the loo rolls and credit a refund. I'll just keep them, it wasn't a bad price compared to the supermarkets and there's no one around to wait for a courier anyway.

Is it Yodel delivering in ALL cases? Mine's still 'Loaded onto truck'. There's a 12 digit tracking number (starts 020) but that's not recognised by Yodel's website (nor Hermes or DFD).

I've had mine collected by Yodel just half an hour ago. Funny part was yesterday the delivery guy dropped them at my work (nobody signed for the order) and said that if we don't want the order he can come tomorrow (meaning today). I spoke with CS and I said I want to have somebody collect the return and he came today. Out of principle I won't accept an order from a company like this.

The problem with sending them back is you can't arrange a time for them to be collected and I'm only around tomorrow afternoon. I could do without the hassle but would prefer to send them back. I wonder how much this is costing them in courier charges!!


They gave me a product number but it doesn't work on their website! RPU-2050238

I can imagine it's a cheap one!

if anyone fancies further wrangling with viking customer services, the House of Lords judgment in https://en.m.wikipedia.org/wiki/Esso_Petroleum_Co_Ltd_v_Comrs_of_Customs_and_Excise says that promotional gifts given with a sale of goods are bound by contract, so viking are breaking their contract if they do not supply a bag. Their terms and conditions cannot affect the customer's legal rights.

Muchas gracias! Am in Barcelona today!!

I also did not receive my case due to 'out of stocks' even though it showed as available when placing my order.
Poor CS, highly unprofessional & should not get away with this type of behaviour.

Viking Direct Sales and Marketing Director.
https://twitter.com/richardcarvell

Happy tweeting

Unbelievably Viking sent me a promotional email this morning entitled "Are you still looking for Samsonite All Direxions 2-wheel trolley..?"

spoke to customer services online today.
They had a preset message she quite obviously pasted in to me saying its out of stock. Didnt offer a replacement.
Return confirmed for collection tomorow

Currently talking to Viking's Live Chat, it appears due to "Abuse" of the deal on Social Media, they are not honouring the free trolley. I will post the transcript once I'm done here. EDIT: Below

Mark Waller: Hi, my name is Mark Waller. How may I help you?
Mark Waller: Good Afternoon
You: HI Mark, I'm just contacting you about my order I placed a few days ago. I've received toilet rolls but no sign of the luggage case, just wondering if you knew what was happening with that part of my order at all
Mark Waller: Thank you for contacting us regarding this, and I’m terribly sorry that you haven't received your case. Unfortunately due to extremely high demand for this offer we have now run out of stock. Again we are really sorry but all free gift offers are only available while stocks last.
Mark Waller: Someone frm Viking will be in touch over the coming day's regarding this
You: The thing is, I wouldn't have ordered it at all if not for the free gift. Is it a case of the item being ordered to deliver at a later date or am I just not going to receive it at all?
You: Because it seems like I should have been contacted to let me know the item was out of stock so I could decide whether to go through with the order or not if it's the latter
Mark Waller: It would appear that the offer has been abused through social media and as such all stock has now been exhausted.
You: I'm not sure I understand how it has been abused, wasn't the offer to order £30 or above and receive the case as a free gift?
You: Were people ordering less than £30 of goods and getting the case somehow?
Mark Waller: The offer was only intended for a pre-selected customer base.
Mark Waller: We had enough stock to meet the demand of that customer base only
You: That's all well and good, but the order went through and was accepted by yourselves, I received no contact regarding a change to the order or items on it, nor any option to cancel it rather than not receive the item in question.
You: If I had known, as before, I would have not put the order through. It seems like a bit of deception on Viking's part to switch out the items rather than inform the customers of a change to the order.
Mark Waller: Unless you specifically received the preselected offer then you wouldn't have qualified for it.
Mark Waller: You do have 30 day's to return your order for a full refund.
You: And yet the order was accepted by your systems and no notification was sent notifying me that I did not qualify. In fact at no point did I see any notice of not qualifying for the offer. Could you let me know where I would have seen this information please?
Mark Waller: Someone from Viking will be in touch regarding this matter.
You: Is there any timescale for them to be in contact at all? It feels like as a customer I am being deceived and fobbed off here.
Mark Waller: It will be over the coming day's
Mark Waller: I am sorry you feel that way.
You: I know it's not your fault, but it's pretty frustrating to have had this happen in such a way
You: I'll wait to hear from somebody though and go from there. Thanks for your time...

That's all good but they should have clarified that with customers before dispatch, ensuring customers are still satisfied with the order prior to dispatching. Customer could have cancelled the order, saving everyone a lot of wasted time. I bet there are delivery drivers across the country sick of the sight of toilet rolls lol.

Ours are going back for the simple reason the same ones are 24 for £8 in Asda meaning £32 for 96 making them cheaper than Viking. I said I am happy for a refund of the £6 postage and that will make them worth keeping....but no just a jeep of attitude so I said come back and pick them up!

Seems like they really don't give a damn as a company. If anyone actually contacts me I'll be impressed, but will be more impressed if it isn't just a canned apology and verbal shrug of the shoulders.

hi.

Just been advised that my order has been changed and that the free gift will now be a pair of handwarmers and not the suitcase.

what a bunch of a holes.

asked for a complaints dept. and they said there isn't one.

cancelled order and will be complaining to trading standards. First and last time for any dealing with Viking Direct.

On the plus side, we are supporting couriers up and down the country who are being kept busy and therefore employed through our mass orders and mass returns :wink: Every little helps.
I agree that if Viking just said, here's £5 off your order and we are sorry, I certainly wouldn't have cancelled. Their courier charges and admin restocking in the warehouse mean it wouldn't make that much difference to them - and their reputation.

--

My courier was wearing a Viking Office Depot T-shirt this morning though - he first went on about how I wasn't around yesterday, before the whammy came I was refusing the order :stuck_out_tongue: Spent 10 minutes on the drive talking to his boss before leaving.

The fault is OP of the deal as you all need to be aware that the Deals are with Leaflets sent to Customers either new or Ordered previously and got the Deal listed.

Their T&C say While Stocks last so Admin should be making sure that this is put on the Post so ppl don't waste their time.

OP next time be clear.

I'm obviously disappointed that I didn't get a Samsonite bag, hand warmers or a clock, or indeed any indication that VD weren't intending to deliver ALL the items that were in my order confirmation.

Furthermore I do think that Viking Direct have been incredibly naive, perhaps even incompetent in the way they have dealt with this fiasco.

Having said that, VD had no hesitiation in agreeing to collect and refund me for the toilet rolls.

What I really don't understand is why some people on this site think it is unfair that some people got the freebie and others didn't. I also don't think that there is any justification for a PayPal claim, credit card/bank claim or referral to trading standards. Those are all routes that are taken when the seller either will not comply with the DSR's, refund the cost of the transaction in full and/or they had deliberately tried to mis-lead. I don't honestly believe they set out to mess customers about. I'm sure if they had more cases they'd have sent them out.


I expect I'll get lots of abuse and vitriolic comments now but I had to say it.

Clearly you failed to Understand the post, smh

The OP post a code for the Bag which was never Offered on the Site, as if had been , we all would have been able to search for the ITem, Hence it was open Open to those Customers who got sent the Offer.

As VD stated to me, the Link/Code was Leaked online and everyone Ordered the Item.

No Company has a System to tell which Customer is a Legit one who received the Offer or One who used the Code from Sites like this.

Hence again, why the OP should have posted the T&C and made sure it was an Open Offer to All.

I see your point but I had an online chat with them yesterday to arrange the return and the lady I chatted with really felt that they'd been shafted by HUKD's readers. I don't agree with her at all, but I think they were all rather shell shocked by the fallout from this (failed) deal. That doesn't mean I condone misleading customers. I just don't think there was any malice, just incompetence.

Personally, if I ran Viking Direct, I would have done a few things yesterday. I would have posted a well thought message on this board, and via email explaining in detail what went wrong. I'd also have put together a backup deal, the cost of which to VD would be covered by the combined costs of loss of sale, wasted delivery & collection costs, plus something for customer retenion.

Thanks OP, case received yesterday and the rest of the order turned up today. Always had great service from Viking. If i didn't receive it though I would of just rang up and the order would of been collected no bother. Win some you lose some, 'tis the HUKD way.

Laughable people putting in Paypal claims before even letting the retailer come up with a returns solution because of a missing FREE gift, which is now a discontinued model in that colour and size anyway. Not that the offer was meant to be available to everyone in the first place. Sure communication could of been better but it takes a while for news to travel through big companies so that everyone is on the same wavelength about such a rare occurance as this.

Postage? Viking postage was zero. VAT was £6.

A bit like this.

https://en.wikipedia.org/wiki/Hoover_free_flights_promotion

As Stated above, had the T&C been posted by the OP then it would have been Buyer beware,

9. FREE GIFTS AND QUALIFYING SPEND PROMOTIONS

Where you order any products which are promised to come with free gifts: we reserve the right not to supply the free gift; if you submit an order for two or more products that come with free gifts, or multiple orders for products which come with free gifts, we reserve the right to limit the number of free gifts you receive to such number as we may decide in our sole and absolute discretion; and all free gifts must be returned by you if you return the products for any reason other than our breach of contract. Where there is a qualifying spend promotion, stamps and gift cards are specifically excluded from calculating qualifying spend in relation to any promotions, discounts or free gifts

:wink:

What I find strange is some are told cases are coming in a week or so?

Yeh the delivery driver said suitcase will come later to my wife. Read others heard that to from their delivery drivers.

Dog poo CS. Trustpilot review made. Offering me a credit note and me having to badger them to refund me full. No wonder people are claiming through Paypal. Look at how bad of a company they are here

Except that terms and conditions can't over-rule consumer law

Nope, just plain wrong information. I am one of those with written proof it will come next week but now they have backtracked on that.

So my 96 rolls arrived today but no case. I called Viking Direct and they said the cases were on 'back-order'.

Anyone else worried they might not receive their case now after spending 3x their annual spend on bog roll :confused:

Still awaiting my order to be delivered.... which I am sure will only be toilet rolls. My order details have changed now.....


Tracking number Quantity Status 3. On route Hide details
Date Time Status
12/10/2015 22:20 On route
14/10/2015 06:46 Shortage from DC

..... I guess the shortage means they have no toilet rolls either!!!!!

Oh well, I was going to refuse delivery anyway!!

Im still waiting for my order from yesterday

You are indeed correct... Problem solved. Rolls going back! They're cheaper at ASDA

Following my complaint by email, I have just been called by a manager and she told me that they didn't expect this huge demand since it was an offer sent to specific people and they will try to get more suitcases in stock but can't guarantee anything.

Well the courier had already come to pick up the toilet rolls for a return so I am not too bothered at this point, but there might be hope for someone else.

She asked what website I had seen the offer on :stuck_out_tongue:

Rolls got delivered yesterday without the suitcase... Raised a complaint and they have run out of cases. So driver coming tomorrow to pick the rolls up so rolls straight back to their warehouse

Just spoke to them on online chat and was told "I do sincerely apologise that you haven't received your case. Unfortunately due to extremely high demand for this offer we have now run out of stock. Again we are really sorry but all free gift offers are only available while stocks last.

I'm very sorry for any inconvenience, unfortunately our back office teams are still looking into this and I'm not able to provide any further information at this time. Once again, I do apologise."

I have requested for them to be collected and return them on principle particularly as they are often on offer at Lidl for less than this price.

I received my rolls yesterday without the case what a surprise, I chased up customer servers and they gave me the same feedback as everyone else is getting. I am keeping the rolls as it's a decent offer with Quidco discount and nectar points, plus we were running out of rolls.
CS are sending me a wall clock, no idea what the quality will be but hey I did not expect too much from Viking to begin with, going forward I will be reluctant to shop with them again.

From the comments on here I'd say around 10% of people got their bags which by HUKD bingo standards is good!

And to the guy who said it was strange me looking at what the delivery man had in his van; I was there for 5 mins going through the order to make sure the right ones were accepted and I also opened up the box the luggage was in. I couldn't help but see what was in the van, and thought how nice that a couple of people are getting flowers. I love receiving flowers so thought how much joy those deliveries will bring.

I'm really sorry to those who didn't get their cases, but I have no control over Viking Direct's stock control (seemingly poor) and customer services (exceptionally poor and all with different stories) :disappointed:

As their stock control had appeared to be working when the deal was live (the bags were available in some areas but oos in others) it seemed really hopeful.

On the plus side congratulations to everyone who got their cases, have some happy holidays!

Waited in all day yesterday and then at 5:15 I got an email telling me they'd run out of time so delivery would be tomorrow as I'm out most of today (arranged on the phone). Came back from work to find they delivered this morning and left with a neighbour but no case. Called up and they referred me to their terms and conditions and politely said it was tough luck on not getting a case. I'm keeping the ink carts I ordered as they're not much more than Amazon but did cancel and delete my account - in future I'm sticking to Amazon as I know where I am with them.

Contacted them today by email and got the same response as everyone else but was offered a wall clock and checked the code given on the website but nothing found. Replied asking for details of the clock and was then told it was OOS. Asked if they could give me a reduction but they came back saying I can return the rolls and get a refund.
For those who had their rolls collected today how did you package them especially those that didn't get An invoice like me?

Poor viking Ordered in extra toilet roll to meet demand now they have twice what the started with.

You've got nothing to apologise for, it's a cock up on Viking Direct's side. People may be frustrated (and some venting at you), but it's all down to VD and how poorly they've managed the issue (poor customer service, poor stock handling, poor offer handling, etc etc).

You highlighted a potential deal, but that's it, potential, nothing is ever a given (I've had stuff from other places supposed to be delivered or ready for collection and nothing there - but key thing is they handled it better) so people took their chances in getting one. There are loads of people who use this site and don't comment, and I would imagine that a lot of people placed orders (some excessive amounts) in order to get a case - either genuine need or to sell on.

I'm disappointed not to get a case (genuine need for one), but will chalk it up to experience and won't be using VD again.

one would have thought that Viking would have just put in a number in their stock control to say they have X amount to sell and when it reaches that amount it simply says out of stock. How difficult would that be.

It's absolutely not your fault that Viking are utterly hopeless. Waiting for them to collect mine. They told me to package it up in cardboard boxes; I informed them I will be doing no such thing as that's not how they arrived. Watch this space.

ex; they sell 100 they order 100 then wait for it 100 get returned

Got the tissues but not the suitcase
A note to say it is Oos and will be delivered when back in Stock
Still hopeful

Toilet roll arrived no case though on the invoice there is a * next to the case

* indicates an item out of stock and will be delivered as soon as stock becomes available.
and deliver man said case will come in next delivery by tommorow but they didnt turned up today :-(
:-(

My toilet roll and case arrived today, absolutely delighted and feel exceptionally lucky. I ordered it very shortly after deal was posted btw.