Hot from me. It's cheaper than buying the phone outright from Apple and you get a semi decent allowance thrown in.

Those voting cold are clearly only doing so because it says apple in the title. Unless someone can post a cheaper deal of course.

Dear customers,

We would like to make it clear that we are honouring any orders placed for the iPhone 6s – on this deal or any others on our website – as long as customers pass the credit check.

Where customers have received an email saying that their card/bank details or address details are incorrect, they should receive a call from our sales team today or tomorrow. Due to the huge demand across the range of iPhone deals, there has been a technical fault with our order processing system, which led to these emails incorrectly being sent out.

Please be assured that we are still processing the pre-orders for these deals, and we’re contacting customers directly to confirm their order details.

While most customer orders have been processed without any issues, we apologise for any inconvenience or confusion that may have been experienced by a few customers.

Once the sales team has spoken to you to process your order, if you pass the credit check you will then receive an email to confirm that your order has been processed, and is awaiting stock. This email will have the subject line “Your Order Update” and will specifically say “Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”

If customers receive an email saying that they have failed the credit check, this means that we have processed their order, and unfortunately they didn’t have the credit score required for the deal they ordered. This email will have the subject “Order Cancelled” and will specifically say “Unfortunately you didn’t meet the credit check criteria required for the contract you requested.”

From time to time some customers will unfortunately not have the required credit score for certain deals and handsets. However, it may be that they will pass for alternative deals on SIM only or lower value phones. Customers are welcome to reapply for an alternative plan through the iD website.

If customers don’t receive either of these two emails, they can contact us by using our online contact form here: http://www.idmobile.co.uk/email-us

Received my phone today. Tried 2 different sim cards in it and can confirm that its unlocked to any network.

Yup, this is a genuine bargain! Anyone voting cold on this is being very silly. If I could find any legitimate reason to get this then I would.

£15 Quidco too!

£37.50 ???

its 37.50.

Has it still a mid/low range spec?

Even at £37.50 it's a decent deal if you can live with 1GB data.
£37.50 x 12 = £450
Plus £80 upfront = £530

Cheaper than buying outright
You get a mid usage sim with it
Pay the cost over 12 months.

I say it's hot

Yeah hot from me, thanks for posting

Hot from me. It's cheaper than buying the phone outright from Apple and you get a semi decent allowance thrown in.

Those voting cold are clearly only doing so because it says apple in the title. Unless someone can post a cheaper deal of course.

Yup, this is a genuine bargain! Anyone voting cold on this is being very silly. If I could find any legitimate reason to get this then I would.

£15 Quidco too!

The iPhone 6s 64gb contract is cheaper than buying the phone alone, £590 over 12 months compared to £619 from Apple

Checked coverage map, looks like it's on EE coverage, which isn't great where we live :disappointed:

http://www.idmobile.co.uk/shop/pay-monthly/Apple-iPhone-6s-64GB-Gold

£37.50 + £139.99

it's £37.50 + £79.99 upfront

can't see it for £35.50

thank you

oh ok, thanks, thought I was a bit blind, couldn't see it

Are the phones locked or could this be used for a sim I already own ?

Hot, for what it is.

Cheaper than buying outright.

Do they supply unlocked?

ordered thanks

Gone for the 64GB deal.
Works out £590

Was tempted by 16GB as that's what I have now and I still have 3.9 GB free. Considering iOS 9 should take up less space I probably could have got by with 16GB

Having a few regrets now but let's just see if this gets honoured


Oh and £15.75 TCB

I don't think this is a misprice, I reckon it's just a sweet deal where iD are trying to get people on their network whilst breaking even on the cost of the devices. I just hope it gets to the main page before they pull it because this is a great deal for the iFolk. Even if you were looking for a SIMO deal you could pick this up and sell the phone, you would probably end up getting a years deal for next to nowt. Shame I am not interested in iPhones and it's no way near enough data. Oh and I am in the middle of a 12 month SIMO :disappointed:

So now that I've ordered... Worth finding out about ID mobile.

as with talkmobile CPW' other network

the monthly price is EX vat (tho very will hidden) go ask them if you like *from that out when i asked talk mobile then checked the hidden terms, on my new £7 pcm y330 from them, that im paying £8.40 for a month now with VAT, as couldnt be bothered to cancel under the cooling off period since i already sold the phone to cex to make it cheaper pcm

11.8 Unless otherwise stated, call prices are quoted by the minute and include VAT. Each call is charged excluding VAT and then rounded up to the nearest whole penny, each MMS or SMS is charged excluding VAT and then rounded up to the nearest tenth of a penny. VAT is then added where applicable and then rounded up to the nearest whole penny. An invoice including the rate of VAT charged and our VAT number can be provided upon written request for Post Pay customers (this may be chargeable).

so the real cost would be £79.99 up front, and a pcm of £45 (£37.50 + £7.50 vat) x 12 contract plan of £540. so total of £619 vs a cost of £539 direct from apple and £5 pcm (£60 for a year) for a giffgaff sim total £599, tho still not bad,

why to did i put so much effort in to this post to be questioned no doubt on the EX VAT, and picked on for spelling, oh well

---

oh and they will bill you by defeat £1.50 pcm for paper bills until your opt out, so another £18 a year if you dont bother to pay much notice to you DD

----

and so far you all fail to get it LOL

its a hidden change of VAT why its not easy to under stand the listed minutes and texts inculed vat unless otherwise stated (well the terms state is otherwise, so not false advening if they tho slyly tell you, and what do you think a month plan is if not call charges? it comes with 600 mins a month does it not, they are call that can be charged VAT under they terms LOL, and yes i agree its talking about the call charges to, that are in the PLAN with CALLS in the PLAN LMAO, so people need a brain so much

either way just a heads up make of it what you want to

or go ask them on facebook about they plans (or go thu talk mobiles old posts to find when i asked talk mobile about they VAT added billed i got on around the end of last month) and the sly vat worked carefully in to them, oh no dont it did that for you 15 mins ago,


how look ill just draw you a PICTURE, tho you still wont get it,

talkmobile have this policy on VAT, they CPW no doubt ID mobile do to



ok ill explain the PICTURE for you then maybe draw you a picture of a picture?

the listing is at the top £7 PCM, i added my bill below that (or i cant put two pictures together its more likely that talkmobile show every one a bill on the listing page OMG @ moron), just as the same will be true with the listed iphone £35.50, but your bill with be £45

----

and just for a lesson on math to, tho it will get the added VAT but you all ignored that warning so i will give numbers with out it,

37.50 x 12 + 79.79 (529.99) is more that

41.50 x 12 + 29.99 (527.99)

ok by £2 but still lol

scroll down the age more ftw

Three

3 network

Gone for the 64GB, great deal!

Billy bargain! £30 cheaper *including* minutes for the 64GB version... Ordered!

That seems to be Pay as you go tariffs. Tbh if they start charging more then it's false advertising and the T&Cs of the contract haven't been sent to anyone. What you've quoted seem like an overview on the website.

It only refers to call charges, not line rental as far as the clause he has quoted seems to say?

Yeah I agree plus on the order confirmation this is what shows -

Total Costs (including VAT) £139.99
£37.50 per month

Shame they dont have the plus size at 12 month contracts would of been interested then

Smoking HOT! Ordered...

Free fraud risk with every contract which they might tell you about, too late.
Their handling / transparency regarding the data breach means I'm out.

From what I understand that's fairly normal. The price of calls outside of your allowance are quoted inclusive of VAT.

The individual calls might be billed pre-VAT and then VAt applied at the end.

No mention of anything to do with line rental/package price excluding VaT in those T&Cs you've quoted there

From http://media.secure-mobiles.com/idmobile/documents/BUYING_ONLINE_TERMS.pdf

Will these handsets be locked to the network?

So noticed you added further info to your post. The image you provide shows the breakdown of monthly cost with added VAT. ID mobile do not show this breakdown, so yes talk mobile add VAT but they tell you. There is a complete difference in saying they don't tell you as they clearly have from the image you've provided.

Will these handsets be locked to the network?

expired? I cant see this deal

Read these reviews before u buy....

http://www.s21.com/id-mobile.htm

Go for 128 GB - £37.50 pm for 12 months + £ 209 - A total of £659 (£40 less than the cost of buying a 128gb outright)
:wink:

I don't see it as just a £10-£40 saving off RRP
You also get the benefit of paying for the same phone monthly and also a SIM thrown in too

the company reviews isnt good , avoid.

Agree - its like a partial 0% credit payment too. Not sure what I will do with the sim...especially if you read those reviews sounds like they are terrible to deal with.

This happened to me with the 5S also (diff company) they were a total joke and did't honour my order

Hot for the price but not convinced based on the bad reviews!

Was about to order but then saw some of those awful reviews - seems to be all the same issues with regards to billing. 1st monthly payment fine then overpriced monthly bills from the 2nd month onwards....

I hate this site. Ordered

Just had a look at other operators on that review site - Voda, Three, O2 all have pretty bad reviews too.

What's (slightly) worrying is the sheer amount of negative reviews for iD mobile, within such a short space of time and with a small client base.

Yeah reviews making me think twice, going to sleep on it

Well i have tried to order the 128gb version as the 64gb version is nto available it seems so will see what happens.

i'D avoid (See what I did there?) - Worst network I've ever dealt with.

Genuine deal OP, thanks.

Meh - gone for it. Ta OP.

why I should open HUKD before I go to sleep. Damn, thats ordered. I'll review my purchase tomorrow. :smiley:

very hot thanks

what a stupid site for reviews, I read bad comments about ID mobile that's why didn't use them, but this site please check other network reviews looks like all are copy and paste, looks like this is place of maniac where no body is happy >>>>>>>>Lol

Damn just ordered. Bit worried tho for reviews. Any suggestions what to after purchase?

Just ordered fingers crossed they honour it! thanks op :smile:

Any ideas about sim locks on the phone and are there prices inclusive of vat ?

Just gone for 64gb Gold. Too good of a deal to pass up. £140 for the Handset. £37.50 per month for a year, making it less than what Apple charges + £15ish cashback. We'll see in the next few days if it's gone through or not.

+++ You can still get the 64gb model. Just search for iPhone 6S, it's about 20 items down. It lets you order :smiley:

What site did you go through to get the cash back ?

Apple are charging £619 for the 64gb model. Under this deal, you'd pay £590 over 12months (£575 with cashback)

Cool thanks, I am assuming Apple's doesnt come with any sim plan?

Nope, Apple doesn't have it's own network. If this deal works, it's probably one of the best for the latest phone.

Ordered fingers crossed, will get a BT mobile sim at £12 a month on a twelve month contract too unlimited minutes/text and 2gb data inc a £25 gift card too

Excellent deal, great find and thank you

Fair enough. Any idea when it will be available or delivered?

Currently 6 months into a 24 month EE contract with a Samsung S4. Seriously tempted by this though. Do EE have a buy out clause or does anyone have any suggestions on the most cost effective way to do something with my current contract?

if you like to download apps, watch some movie clips and listen to music you will find 16gb will get used up in no time

On the start of the presentation the guy says we've changed everything.. ime like where is it? All I see is 1 new colour and a new pressure sensitive screen.
As above.. wait for the iphone 7

Not liking the S4 too much so would like a change :smiley:

Keep your s4 for calls and texts and buy a new iPad :smiley:

Just order the 64gb version. Let hope that the phone is unlocked :smiley:

I'm thinking that I'm not going to put the sim in to activate the hand set and just insert the sim I want to use instead

64GB deal has gone, 128GB is still available along with the 16GB

Thanks

Ordered 64gb thanks

Bloody hell i had to really concentrate to make any sense of that!!

Can you upgrade if you have a sim only shockproof monthly plan?

Ordered thanks a lot currently on EE sim only deal 12m which will be going straight in that bad boy 6s. Hope it comes on day of release...

Voting hot on Price, not on product.

Get the S6 Edge ...Nutter....Perfect Phone

ordered 64gb, bargain, thanks, heated the deal up...

Hmm, on reflection, although 12 months is good i would be sh1tt1ng it with 1gb data and 600'mins a month

Under buying online terms it states -
All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, we can change prices without giving prior notice. Please check the website for up to date pricing before you place your order.

16gb of memory......!?
1gb of data.........?!
what's the point of buying a next gen mobile if you have these basic foundations. it's like buying a Ferrari and never passing 20 mph. not voting either way, but I don't see the point. better off saving a bit more and go for much much more.

So exactly how many seconds of 4K video can you record with the 16Gb model?

http://www.theguardian.com/technology/2015/sep/10/why-apple-should-not-be-selling-16gb-iphone-6s-6s-plus

You are right. Too dangerous to enter a contract.

On paper a great deal, but just doesn't appeal to me. I'm either not vain enough, or not cool enough.

Oft, steer well clear of them!!!

won't let me make payment at checkout. I think deal is gone now

​This is wrong. I bought a 64gb iPhone 6plus outright from the Apple store and put an EE payg sim in it and when I sold it recently I discovered it was locked to EE. Had to pay £9 for them to unlock it. It's called first sim lock or something.

​fair enough if it works for you. with storage becoming cheaper. 32gb should be the basic iphone at the 16gb price and go up from there. for me it's just not possible.

​Yikes! You seem like an angry guy! I'm gonna assume that's why the grammar and spelling are so bad, making the rant hard to understand.

I was almost going to go for this until I read the company reviews. They do seem to be a really bad company to deal with. I think I will wait for a reputable company with a decent deal. Good luck to all those who went for it. You might need it,

Just got an email from ID with the following

The product you ordered is currently out of stock or on 'pre-order', but don?t worry ? we?re expecting it shortly, so it should be with you soon.

It is a really good deal, but remember there is no tethering allowed at all on ID network, might be a deal breaker for some people.

I've never quite understood this.

So any photos you have backed up to iCloud still remain on your device, albeit in low resolution?

So if you decide to view that photo on your device, are you viewing hi res or low res version?

@loofer - depending on the settings you can have a low resolution image stored on your phone or the original one.
When you view the Low res one it will temporarily download the original copy of it for you to view!

Was tempted but the reviews put me off. not worth the hassle

Wow, someone needs to get laid.

About the 1gb and 600 mins which some criticise as limiting for a phone like this. Anyone who wants blistering price/performance and expects to eat data for breakfast, go elsewhere. The lady in my life got an iPhone 6 as soon as it appeared. Lovely to type on and reading the screen easy on the eyes. Easy to use and configure even for non tech folks. For people with handbags to slip this size of phone into, the screen size is a no brainer. 16gb is fine so long as no epic music or photo collections are planned. Also makes for a cracking satnav.

I wouldn't be too bothered about those reviews, have you actually read them? It seems to be mostly idiots moaning that they used more data than the allowance and had been charged for it. Well, that's how it works!

16gb should be banned. So pointless.

Wow, you are right.

http://community.ee.co.uk/t5/Apple-iOS-Forum/Unlocked-iPhone-purchased-from-Apple-has-locked-to-T-mobile/td-p/87042

Lots of literature out there does suggest that apple purchased iPhones should be unlocked but that isn't always the case it seems.

http://kenstechtips.com/index.php/apple-iphone-when-sim-free-doesnt-mean-unlocked

16GB. Cold.

This is crazy for 64gb phone. Buy from Apple for £619 outright, but spread the cost over 12 months like this deal and you are looking at £55.57 per month total £666.82 vs this deal at £590 over 12 months. Its a no brainer.

ID Mobile trending at +3375% on TCB. Wonder why!

The 16GB model is unusable?

I rekon these get locked to the first sim going in?

Why can't I think of a completely average product, put a fruit logo on it and then charge £550 for it even though it only has a miniscule 16GB wahhhhhhhhh :disappointed:

Why do we get into this IOS/Android debate every time an iPhone is put up as a deal. Some people like IOS, some like Android and some even like both. Deal with it people!

I wouldn't personally buy a 16GB or less phone irrespective of IOS or Android. However 16GB is perfectly useable, it solely depends on what you use the phone for.

Very hot. Wish I hadn't preordered mine now! Good luck to you all, hope it gets honoured.

How does that fit in with my other apple products? Why is the 16gb model unusable? I have no issues with it, most storage is cloud based now anyhow, iTunes Match anyone?

​I know, is really annoying when I paid £700 of my own money for a phone, and then paid EE £15 a month in top up payments that I can't use it how I want without paying them another £9 to unlock it. I have now jumped on the Android bandwagon!!

I can't order now

Cold they have locked away the links

I'll have what he's having please, u talk funny

Expired

I bet Android fans are gelous cos you can get new iPhone 6s on 12 month contract.

Looks like it was a mis-price. All the prices have now jumped away up.

Expired

thanks OP, I went for the 128gb version as you can't add an sd card later if you run out of space. As for the tarriff having only 1gb of data I'm not worried as it's what I have now. at the end of the day it is only a 12 month contract and your essentially getting the service 'free' when compared to buying it outright from apple so can't complain about it really.

Looks expired

Do Apple iPhones still lock to the first network of the first sim card you put in? and if they do how do you unlock them when wanting to change sim to another network?

Just ordered, hope there are no problems, I'm not sure about the network, but you can't go wrong at this price, this is Christmas come early.

Even the deal is a steal for the handset, ID Mobile is on 3 Network - which i'm little bit hesitant to take.

I'm on the look out for cancellation email now (hope not!)

I've not received a confirmation or cancellation email yet , gotta say don't think it will happen

same here

16GB was £529.99 over 12 months - now it's £691.99.
64GB was £589.99 over 12 months - now it's £761.99.

Can't see them honouring this...

They've pulled the deal.

Missed out :disappointed:

@loofer
Hey , if you delete the photo from your phone it is also deleted from iCloud.
I haven't used it but it does tempt me. Meant to be like 80-90% efficient in saving space so photos take up a lot less room.

​I've had the same two emails, but nothing about actually passing their credit check. Have read on other forums that a lot of people have failed the check with good credit history...

Still no emails , not looking good

Has anyone contacted them about this offer , I'm considering phoning them

Can't hurt to ask them they clearly know what's happened as the deals have now changed.

​I ordered late last night and got the confirmation within minutes. probably best asking them, perhaps you put the wrong email in or something? I guess in the next few days we shall find out if they are even honouring them.

I ordered this morning and called them mid morning the guy on the phone says it seemed correct and couldn't really elaborate on it. I know it doesn't really help but like other people on here are saying we will just have to wait and see. Plus I have had the 2 emails as well.

For the sake of HUKD, let's try not to ring them.

It's not the biggest misprice ever but still a nice one - there's a small chance this may still be honoured. Let's try and keep those odds alive...

The S6 is not twice as good as the iPhone, unless you can show me a holistic metric demonstrating this spurious information that I've obviously overlooked.

In any case, this was a great deal. Good luck to those who jumped in!

Exactly. I'm on a note 3 (from a deal 2 years ago :smile: ) and it is great but I want a change. I doubt either brand is better than the other

iPhone has a really good resale value. I have just checked the price to cash in an iPhone 6 64GB. You can get around £300. Possible more if you shop around.

If you bought your phone from Apple originally you would have paid £619. Effectively you are paying £319 for using your phone for 1 year. For a latest phone of Apple's calibre, that is pretty good in my eyes and is one reason i'm moving from S3 to iPhone.

Anyone heard anything back yet, so far just 2 emails...

This will be torture waiting until September 25th everyday thinking is it even going to turn up? I'll keep hold of my 5s just in case

Great deal

I would have thought the credit check would have been done already

Two reasons it was a misprice:

1. The overall cost including the minutes, texts and data was less than the cost price of the phone.

2. The price went up by £150+ this morning.

I think they will be honored without issue, I am sure that those who have ordered will get their devices. It was just a really good way to get people to move to iD and they are bound to break even as all the overexcited iFolk will likely go well over 1gb per month :smiley:

Exactly! If they're clever they'll honour it - several thousand new customers to a relatively new network would be priceless for them. And as you say, I'm sure they'll claw their money back from overcharges and from customers staying on after their 12 months are up.

Buttocks

Pick a network you would trust based on the reviews on that site - http://www.s21.com/networks.htm
They all get a kicking.

placed my order today morning. received 2 emails in the space of 5 mins after placing order. the latter one saying its going through for a credit check. not heard since.

Regarding credit checks, this is what they have to say "
If you're signing up online we'll send you an email if your application has been declined - if you don't hear anything you can assume your application has been accepted."

I have had the same 2 emails as most people. Thanks for posting OP. Hope it's honoured!

Trying to deal with their customer services is more painful than sticking rusty pins in your eyes. I've spoken to about six people so far, and have got exactly nowhere.

Although they (iD mobile/CPW) might get stung as there are probably some buyers on here who have no intention of using the sim and will just destroy it or hand it to their old folks (low usage) and diarise an entry for 11 months time to cancel contract . The joy being that some of us have got a minor discount on the iPhone 6s and can pay in instalments too.

Although they (iD mobile/CPW) might get stung as there are probably some buyers on here who have no intention of using the sim and will just destroy it or hand it to their old folks (low usage) and diarise an entry for 11 months time to cancel contract . The joy being that some of us have got a minor discount on the iPhone 6s and can pay in instalments too.
what's there to speak about? (sorry not gone through whole thread)

I hope so but anything to do with CPW makes me suspicious.

To find out what the status of my order is - I haven't received any confirmation that I've passed their credit check and that the order is therefore confirmed. And they haven't taken any money from my account.

I think that's the position most of us are in.
I had one original email immediately after placing the order... that was just a welcome and acknowledgement of my order. Then I had a second email just stating that the phone is either out of strock or on pre-order and they will credit check and subsequently debit my card in due course.

Nothing further so it's just a case of sit quiet and wait.

They've come in this morning to probably thousands of orders placed. Someone in a higher pay grade will make the call weather they should bite the bullet and honour the deal or send a sorry email out.

I think they will only carry out credit checks and debit the accounts once they know what stock of iPhones they can secure. Unlikely they will do a credit check and charge debit cards until they know that info otherwise people will be complaining if this was done and they still had to wait weeks for iPhone due to stock shortgaes

just email from iDmobile that my order cancelled as expected.
Reason: Credit check fail.
I have very good credit score though :-(

Got a cancellation email this morning

Same can despite having an experian rating of 999, a joke

still waiting for my order update email. rung up to ask and was told the order is on and only needs a credit check and will go through after that.

Just had a cancellation stating I had entered some information incorrectly............. very convenient!

As with many others, I apparently failed the credit check.
"It's okay, we can do you an alternative contract on a different network... How about £59p/m with Vodafone?" - iD / Carphone Warehouse sales assistant.

Ah the old 'failed credit check' excuse! I haven't had it yet and my card has not been charged so guess I will have to wait and see for a bit longer...

I am awaiting my failed credit check email....this is what I expected from the very start as it has happened before (the truly truly awful mobiles.co.uk)

If you argue affordability with them they switch it to details entered wrong...it's a total con..

Need to find a way to stop these companies doing this

What time frame are people getting the cancellation email? My second order confirmation email was at 8.46am yesterday. I have yet to receive a cancellation or credit check failed email. Much appreciated guys

Still haven't heard anything after 2nd order confirmation email though they have changed the price on their website.

I had 1st confirmation email at 23:11 on Saturday night, the 2nd email arrived at 08:48 on Sunday morning. No cancellation email as of yet.

My 1st confirmation email arrived at 00:51 on Sunday morning with the order update arriving at 08:50 on Sunday morning. No cancellation email as of yet.

​​I had 1st confirmation email at 09:44 on Sunday morning straight after i placed the order, the 2nd email arrived at 09:52 stating that they will be doing a credit check. No email/update received after that.

The people who have had the cancellation how long was it exactly between the 2nd confirmation email and the cancellation email? I assume they are automated?

I ordered at about 1am on Sunday morning.
Like others, just had my order cancelled with the ******* "Unfortunately you didn’t meet the credit check criteria required for the contract you requested." I have a very good credit history btw.
I'm thinking I have probably dodged a bullet with this lot anyhow so not that annoyed really,

Would be interested to see any posts from anyone who passes this credit check.

Took 7 1/2 hours for the 2nd email to arrive.

For those interested in seeing their credit report and current scoring, as well as seeing who has done a credit check on you, a reminder you can do so for free at https://www.noddle.co.uk

Just had a call from Carphone ID Warehouse, to confirm the delivery date for the Mrs. 64GB silver 6s.

So there is hope for others too. :smiley:

I just had a call too, to confirm security details. Said I'd next have an email from courier to confirm delivery. I ordered Saturday at around 3pm prior to this deal being posted

Would be interested to know which orders they're actually cancelling, and which are being honoured. Are those who've had cancellation emails all ordered the 16gb?

We've asked if the can swap Friday 25th to Saturday, otherwise we may miss it.

Was the call from a 0203 number? I missed 2 calls as I was driving...

Just had a phone call from Carphonewarehouse to verify my details and said I'd get an email from DPD closer to the time... Looks like their honouring the deal!

64GB for me

The waf ordered a 64gb in silver ordered pre 9am Sunday morning. Cancellation email today saying details entered incorrectly.

Lying [insert expletive here]s

This whole thing is very dubious. I phoned them to ask exactly why my order has been cancelled as my credit score is very good. They told me that I passed the credit check for the contract but not the phone?!?
Then couldn't give me any further answer apart from the web team were handling it but wouldn't put me through to them.
If it was a glitch and they cancelled but were transparent about not honouring it thats fair enough but to reject me even though my credit check has passed is very suspicious.

Anyone got the exact number do I can save it to my contacts?

still no call or cancellation.

Brilliant! Means I'm one step closer :wink:

Nothing for me yet.
First email came 00:51am. Second 8:50am. Seems to be pot luck atm. Nice to see they're honoring the deal for atleast some people.

Just checked both the phones and there is no missed call from any 0203 number. Had 2 emails, one when I went through the web deal at about 01:45 on yesterday and another at about 08:00 informing me that they were preparing the order etc. Still keeping fingers crossed.

Just received the following in an email...

Thank you for choosing iD.

We?re really sorry, but due to the current high demand for iD plans, it?s taking a little longer than usual to process orders.

We?re working hard to get through them all and hope to have an update over the next couple of days. We?ll email you as soon as possible to let you know what?s going on with your order.

Once again, thank you for being an iD customer. Please accept our apologies that on this rare occasion, we?ve been unable to provide our normal service.

The iD Team

Just got an email from them but not what I expected...a sorry for delay email. There is still hope i suppose.. But not buying a case or anything yet!

Feel for those with cancelled orders, been through this before and it's infuriating, should report them to the ombudsmen

Not sure, but can check the account later once I have my dongle/keypad thing. :smiley:

Me too!

same email here. I suspect tomorrow some people tomorrow will be delighted and some less so once the credit checks go through...

I failed the credit check because I gave the new address is there any way I can give them the address that is registered with my card

I see. If you feel so strongly about it why on earth would you go for it then? I can't imagine you will make that much selling it to CEX anyway this time around as supplies appear to be quite good.

Waiting for the phone call today... (Hopefully)

Stay away good thing my one got cancelled due to credit check called them worst service ever from iD mobile they transfer to CPW then they don't do anything put me through to ID mobile back and forth I gave up waited for 45 min on hold and spoke to 3 Indians and got cut off

I think everyone deals will get honoured as I have experienced their service before taking a contract with them they are even worst than talk talk and whatever comes after them thanks

I didn't get mine and spoke to 3 people and I will be giving bad reviews good thing I will not be suffering for 12 months thank god for credit check thanks for failing on me

Well if I can't get rid of the 64GB for £590 then I'll just keep it and consider it a bargain (based on RRP). Simples.

CPW have said this offer never existed, however I can purchase the same offer for 24 months. My order number "didn't go through the system"

Mine got cancelled 3:30am, credit check reason. Ah well, that's ok.

Just two emails for me and 2 missed calls so far... not sure what will happen next...

well mine got canceled due to incorrect details.

​incorrect that should read...

my details were correct though. going to ring them

Well mine got canceled due to incorrect details :man: .....

Mine also incorrect details.

Not sure what to do next really, not surprised at all !

Just had a call. Credit Check Success and soon should get a call from the courier company DPD :-)

Don't bother to call them, unless you have plenty of time to waste. They will transfer your call in between id mobile team and cpw team of which neither hotline will be helping you much.

I see the initial payment has been taken from my card.

Recieved a 3rd email saying still being processed

I don't understand how they can pick and choose which are accepted and which are not. Not really fair.

Incorrect details for me too.

Just had my phone call to confirm all my details. And said I will Recieve an email when the phone will be sent !! Woooop !!

It is annoying they cancel the order and don't talk you through what details don't match. Decided to order a 6+ from someone else and it went through within an hour.

Well we've just received a contradictory e-mail stating 'incorrect details' even though they called to confirm yesterday.

Going to email them and try and figure out which is correct, once I confirm they've taken the upfront payment. :confused:

Had the phone call to confirm my details yesterday and they said that DPD would be in contact shortly...had an email this afternoon saying my order had been cancelled due to incorrect details...

I got a phone call from them this afternoon to check my details. Then they said i'd hear from the couirer company when it's coming. Checking my bank there is a £139.99 gap between balance and available so it looks like they are taking the payment now.

Still not 100% convinced i'll get it until the phone is in my hand!

Anyone received confirmation of delivery and credit check for 16gb model? The comments above for 16gb are really disturbing

I've heard nothing since the first 2 emails. No phone calls or further email. Still in limbo. 64gb rose

Isn't it funny how many people have entered incorrect details? Seems like a lottery to me, assuming the iPhones even get delivered after release...

Cancellation email here due to incorrect details - 128GB Rose Gold.

Kinda relieved it's been cancelled as they seem like a bunch of incompetent jokers and that's without even receiving the phone...

New spin on the cancellation emails from CPW.

Always used to be "failed credit check" but now moved onto "incorrect details entered".

Filling the gap is "order never existed" from the call centre staff.

I'd hate to see anyone lose their jobs but I really wish the CPW owners would get their comeuppance.

Have also just had an email saying that they have cancelled my order due to incorrect details entered on my part. Hmm very suspicious... (not)

So yesterday I had 2 missed calls from the 0203 number (I was driving, forgive me for doing the right thing) and this afternoon when I called them (echo all the comments about their call centre, what an incredible bunch of muppets) I was told "your order is open, you will have to wait for the call". No call for the rest of the day, but early evening received 2 emails (identical) to say that my details were incorrect... Oh well, will now just stick with GiffGaff and get one from Apple themselves...

Well they always get away with it, and the worst part is it's the whole Dixons/CPW group that behave like this...

I like others would really not mind if they just said they made a misprice ! But behaviour like this means I would never get a contract from them now and will very much advise others the same

Which 02031 number are you using to call them ?

had the call yesterday saying all ok but now just had an email :disappointed:

Had two emails today,both within 15 minutes of one another - one saying I didn't pass credit check. Second then saying my details didn't match and for me to place the order again on the website. :confused:

So has everyone had theirs cancelled now? I ordered 6am Sunday had 2 emails about order confirmation but still no phone calls as yet? There is no pending transaction on my online banking for £79.99 unless this gets taken on day of release.

Ive taken a photo of the deal and It also showed the deal in my orginal email order. Is that any good?

I am not holding my breath after all these comments. Why do they have to word this so cleverly? Why can't they come out and say it that it was a mistake.

I've been monitoring their twitter feed but they are keeping this low key.

On another note, they can't deny the deal existed as it's on the confirmation email! As for the "details incorrect" syndrome, that means nothing.

I ordered on Sunday but have had no phone call back (only the 2 confirmation e-mails). Time to look for another deal me thinks.

It can only help back you up if you try to get the original deal. I don't want to **** on your chips but from genuine past experiences trying to have cancelled CPW orders honoured I will say it may well be a struggle. Go for it anyway, what do you have to lose?

no, nothing pending

Shame to see loads of other buyers getting lied to like me but happy that many are promising not to buy again through them.
Just waiting to see what deals GiffGaff will offer for the 6s.

still not heard anything and no monies pending, not looking good.

Same here, I'm giving them a call this morning because I want a 6s on release day

Wow....

Right just called I'D. Just as the phone started ringing I received an email about my order being cancelled due to wrong information being entered.

The first phone call I was passed to 4 different people, after 12 minutes I was cut off.

Called back and the agent said they need to ask the management regarding online orders. I was told to wait 2 hours for a response. Boy you guys were not kidding about this company.

Hopefully I won't be charged an upfront fee and I'm just so glad the order has not gone through. I can't imagine calling their customer service (if that's what you want to call it) for the next 12 months.

Guys don't get your hopes up its not going to happen...

I think after this deal ID Mobile deserve to be a banned retailer

cancelled, incorrect details

cause I dont know my own information...

Here is the exact text of the email i got this morning. It's total garbage.

Sorry, but we’ve had to cancel your order reference: , as some of the info you entered was incorrect. It could have been any of these reasons:

Card/Bank Details – The card and bank details you give should be registered under your own name. Also, your billing address needs to be the same as your delivery address.

Invalid Delivery Address – We can only deliver to your billing address for security reasons. There are also some addresses that we can’t deliver to, such as halls of residence or overseas addresses.

Too many plans ordered – We currently only allow each customer to have a maximum of two iD plans at any one time.

Existing Mobile Number Required – We need this as part of our credit checks, so please make doubly sure you enter your valid mobile number.

As the order was cancelled, we haven’t taken any payment out of your account.

Please can you make sure you’ve got all the information above to hand, and then place the order again on our website.

Once again, sorry we had to cancel your last order – we’ll process your new one as soon as we receive it.

The iD Team

I have this morning received my cancellation email for my iPhone 6s 64GB pre-order from the weekend - My 1st confirmation email arrived at 00:51 on Sunday morning with the order update arriving at 08:50 on Sunday morning.

Like so many here the reason given is "some of the info you entered was incorrect"



I know for sure the first three are not the reason which only leaves the lack of mobile number as the reason, which is interesting as nowhere on their web order form do they ask for a mobile number. They ask for, and I gave them, a 'Daytime phone'.

Had mine cancelled due to "incorrect details" also lol... sounds like 247electronics all over again...

Waste of time trying to get anywhere by calling by far the worst customer service ever!!!

Pushed from pillar to post

I still haven't had anything since the first two emails, anyone in th same boat as me?

Iv had the emails, what a bunch of lies. Was going to go trading standards but there will no doubt be some catch that they were allowed to cancel like this.

Did anyone take a screen shot of the deal on their website for the 64GB? Going to email them with it and see where I get..

Yea, here you go

Think you could post the picture of the deal?.. Did you get it for the 64GB? Thanks

I have one, posted in but it's flagged for moderation... it will appear eventually :smiley:

I don't get why people are even wasting their time to try and get them to honour the clear misprice? Especially those that got cancellation emails.

Email them, phone them, write them a strongly worded letter, sue them etc. You won't get anywhere; you'll only be wasting your time (as demonstrated by some people phoning them already).

They're a multi-million pound company and they're cancelling orders - doesn't matter what excuse they spout about incorrect details, failing credit checks etc.

Move on people.

:man:

The reviews warned us they were cowboys so I'm not surprised.

If it was a 'clear misplace' then why don't ID Mobile simply say so? They are making the matter much worse by telling customers "some of the info you entered was incorrect" or you failed the credit check or you didn't give us a valid mobile number so we can't sell you a mobile phone.

Frankly, I'd be happy to see people give this company a taste of their own medicine.

Dear customers,

We would like to make it clear that we are honouring any orders placed for the iPhone 6s – on this deal or any others on our website – as long as customers pass the credit check.

Where customers have received an email saying that their card/bank details or address details are incorrect, they should receive a call from our sales team today or tomorrow. Due to the huge demand across the range of iPhone deals, there has been a technical fault with our order processing system, which led to these emails incorrectly being sent out.

Please be assured that we are still processing the pre-orders for these deals, and we’re contacting customers directly to confirm their order details.

While most customer orders have been processed without any issues, we apologise for any inconvenience or confusion that may have been experienced by a few customers.

Once the sales team has spoken to you to process your order, if you pass the credit check you will then receive an email to confirm that your order has been processed, and is awaiting stock. This email will have the subject line “Your Order Update” and will specifically say “Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”

If customers receive an email saying that they have failed the credit check, this means that we have processed their order, and unfortunately they didn’t have the credit score required for the deal they ordered. This email will have the subject “Order Cancelled” and will specifically say “Unfortunately you didn’t meet the credit check criteria required for the contract you requested.”

From time to time some customers will unfortunately not have the required credit score for certain deals and handsets. However, it may be that they will pass for alternative deals on SIM only or lower value phones. Customers are welcome to reapply for an alternative plan through the iD website.

If customers don’t receive either of these two emails, they can contact us by using our online contact form here: http://www.idmobile.co.uk/email-us

Their twitter feed has confirmed it was a mistake.

That probably explains why I received a call from them a few minutes ago. Unfortunately the call failed after about 30 seconds so I never got a proper chance to find out!

Happen all the same rubbish to me, got the email saying that I did put incorrect information " LOL ? "

So try to phone, and after almost 2:00 on the phone I put it down. IDmobile put me on hold and after mins transfer the call to carphone warehouse , explain the situation and carphone warehouse guy said that they can't do nothing needs to be idmobile, so back to idmobile and the same again, on hold and transfer to carphone warehouse.

I'm glad in the end that they order as cancel, the customer services is -1* , never see nothing similar, really really bad

Don't come here and saying that you guys are honouring the orders because you guys are not, this is all full of crap...

All I want to say, that the way you delt with us, is like saying hey, don't ever deal with idmobile, we are happy alone! Then so be it: idmobile

Sounds like a wind up to me..no way we can verify that is a legitimate post from iDMobile (HUKD, not Twitter)

So I had the 'Incorrect details' email...what does this mean for me ?

All I want to say, that the way you delt with us, is like saying hey, don't ever deal with idmobile, we are happy alone! Then so be it: idmobile

Following the comment above by @IDmobile I tried using the online contact form mentioned at http://www.idmobile.co.uk/email-us however that form has a required field of 'Which iD Mobile number are you contacting us about?'. So the form returns 'You did not complete the id_mobile_number field'.

Next I used the ID Mobile number listed on their website, which was also in the IDmobile post above until it was removed, 0333 003 7777 which repeatedly asks for the ID Mobile number that this calls relates to. Eventually I am given an option for Sales which I select.

I started by offering my order ref number but the ID Mobile agent wanted my Surname, my first name, my post code, my 1st line of address, date of order, bank used for Direct Debit, and finally which model phone I ordered.

Once I had given him all the information he required (now six minutes into call) he launched into a script about how the iPhone 6S is on pre-order at the moment so I would .... I know that but I just what to check the status of my order so I asked if he could confirm my order number to which he said he can't see that on his system as he is Customer Services and only Sales have that.

I told him I had pressed 1 for Sales but he didn't know why I had gone through to Customer Services but agreed to transfer me.

When I got through to Sales I had to again go through all the above info re Name, Address, Post Code, Bank etc and when I offered my Order Ref number the Sales agent said it was not a valid reference number as all their numbers began 34. How did I place the order / via the ID Mobile website/ But this is Carphone Warehouse he said and so we can't access the ID Mobile sales.

Do you have a number for ID Mobile Sales, I asked - yes he said 0333 003 7777. I looked at my phone and replied that is the number I am speaking to on now.

There's a hole in my bucket, dear Liza, dear Liza,
There's a hole in my bucket, dear Liza, a hole.

I'm not even going to waste my time chasing it up, just take it that it's cancelled, if it turns up then it turns up.

You're a very wise person and I'd advise others to not waste your time with this pathetic company.

That's why I posted my experience so others will not have to go through what I endured.

I'm not bothered about my order anymore. ID mobile, I'll give you my MIDDLE finger.

They need to improve their grammar. Shame what a bunch of illiterate people owns this company.

F U idmobile. Won't ever use it even if it's free, you failed big time.

Usenetz this is the exact same process I have been through this afternoon. The car phone warehouse guy even said that ID customer service is just awful and that they shouldn't be passing anyone through to car phone warehouse for things like this. I got no where in the end and gave up after 40 mins on the phone.

Well shoddy customer services or not - if that post from them on here is genuine & my order does end up getting honoured, I certainly won't be returning it! I think most of us went into the deal knowing that they haven't exactly won any awards for customer services. But we bought into it anyway because it was a good deal!

to be fair of they have come on here, apologised and are doing something I happy enough. Now they need to follow through and learn from the mistake.

Exactly, if it goes through i will be more than happy. I just wish they would put some form of email out to state don't worry your order will still be processed and your phone expected delivery date is ...
Something like that anyway

Happen the same to me, but I was on the phone for about 2 hours, ID mobile guy put me on hold for 40min in total ( this just one guy ) coming back every 5mins asking a new thing, the last one he said that is everything done to wait a bit more and then he pass me to carphone warehouse ( this happen 3 times till I said to them F U your customer services is rubbish ).

They should be closed down...

This matter should be taken to Ofcom as more than one customer is affected with false information.

http://consumers.ofcom.org.uk/complain/phone-and-broadband-complaints/service-problems/

Problems including:
total loss of coverage
poor coverage
repairs
restricted service
mobile too slow
installation delayed or incorrect
refusal to provide service

As idmobile is providing incorrect information and refusing to provide service on the agreed terms while placing order, we can take this up with ofcom regulator

Referral to the Ombudsman Service: Communication

iD is a member of the Telecommunications Ombudsman Scheme. This is an independent service that tries to resolve complaints where customers and communication companies can't come to an agreement.

In the rare event where we have not been able to agree a resolution within 8 weeks of your initial complaint, the Ombudsman can look into your complaint for you.

They will not look into the complaint before 8 weeks, unless you have been issued a ‘deadlock letter’. This is a letter from us detailing the complaint you have raised and our final response. If we're still working on a solution, expect to resolve the complaint or recognise that your complaint falls outside the Ombudsman’s responsibilities we won't send a deadlock letter. These letters are only issued in cases where we’ve fully reviewed your complaint and our handling of your complaint throughout, and are still unable to reach an agreement with you.

You can contact the ombudsman as follows:

Phone: 0330 440 1614

Textphone: 0330 440 1600

Post:
Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Email: [email protected]

Website: http://www.ombudsman-services.org/communications.html

If the ombudsman decides your complaint is justified, then ID will honour this decision. We’ll put things right and resolve your complaint based on the ombudsman’s recommendations.

moderators are deleting the useful information

You're not an ID customer though unless they've taken payment? That's my understanding anyway. Might want to look at trading standards instead. Or just let it go.

installation delayed or incorrect
refusal to provide service
is also a punishable act and we are eligible for claiming compensation based on consumer protection rights

compliant raised formally with idmobile.co.uk for a deadlock letter with proof for failed credit check.


** This is an automated response from iD. Please do not reply. **

Thank you for your email.

This is confirmation that we have received it, and it has been assigned to a member of our team.

We'll do our best to reply with an answer within the next 48 hours.

Many thanks,
iD Customer Services

got this email @10.30 am today and also a miss call from 020311 number on the land line ,but when you ring back the number it doesn't ring ,they did call ar 4.30 yesterday to ask some security questions .today the miss call was on the same time ..
"Dear sir
We are still processing your order no ---------
Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.

In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).

We completely understand if you don’t want to wait. If this is the case, you can contact a member of our friendly customer services team on 0333 003 7777 and they will be happy to advise you of other products that might be suitable.

Office hours are 8am to 8pm every day of the week.

Thank you for choosing iD, and please be assured that we’re working hard to supply your product as soon as we possibly can.

Regards,
The iD Team

*Calls to our telephone numbers will be charged at standard rate from BT landlines. Call costs from mobiles and other networks will vary.


Ps this email came today after the cancelled order generic email that the details are incorrect blah blah

ID MOBILE CHEATS

Planned as a gift to someone special and hopefully this is going to cause more disappointment

Same here. Pretty sure that none of the listed reasons applies, as ordered Vodafone and O2 deals recently without any issue. Also have not yet received any calls from ID, so not sure if their words are trust worthy.

If they are not brave enough to dishonour the deal, they should not use excuses such as the customer's faults! That's just LOW!

Also their CS seems to be one way only - we might call you back, but please do not bother us!

If it was not this deal, I would not have known ID Mobile. They may be million-pound company, but they play like a bogus.

Looking at some of these posts i think ID mobile made some sensible decisions with who they rejected

It could be a wind up but seems an awful lot of effort for someone to go to. I have the same emails as you and personally I am just going to play the wait and see game. If nothing has happened by close of play Friday then I will assume the info posted in that post here is incorrect.
In some ways I should not be surprised about the service being poor, this is Dixons Carphone after all which in it has PC World, currys, Carphone and KnowHow all of which I have had bad experiences with in the past, to top it off they are using 3 which don't have the best rep for CS either! .

I thought the saga was over, but today to my surprise I received an email to say that my order is still in progress... This is after receiving two rejection emails... Not holding my breath though!

Some people are that sad!

All gone very quiet here. I've not had any further emails from them after the incorrect details. I wish they would put something out officially in a blanket email or something as some of us are in the dark still and may go order elsewhere !

Very frustrating

Guys, keep your hopes up.

I ordered on 12th, received "your order has been cancelled" email on 14th, phoned them up to ask what's wrong with my order. The only answer was that my order has been DELETED, and no reason was given. Been through 30-40mins of nonsense waiting and got my phone calls transferred to the wrong department. I was so fed up and decided I should just forget all these.

Guess what, I received a phone call from id mobile just now saying there was error on their system but is now fixed and my credit check has passed even though I was told I submitted wrong information before! My order has gone through successfully.

Now I'll be looking forward to next week and hope they will deliver the phone on launch day.

Received a message saying they are aware of the issues on this and that someone will phone either today or tomorrow to arrange payment processing.

The plot thickens...
Like many others I ordered on the weekend and then the following sequence of events...

First email acknowledging order
2nd email to say the phone was on pre-order and will progress to credit check soon
3rd email to see incorrect details or credit check failed... Essentially the order has been cancelled

I tweet ID Mobile to complain asking for specific reason, they ask for order details via DM. I provided this but never heard back

Today I get a call from 01509 area code claiming to be from ID mobile, they mentioned the order needs completing, took payment detail but I got them to confirm the details of the deal. All done.

Less than 2 mins later, I get a call from an 0203 number claiming to be from CPW order verification team. Asks a load of security questions and confirms the handset... And then confirms the order. That second call seemed a bit dubious but let's see what happens.

Currently on the phone, emailed id yesterday today responded saying ring this no. talking to a bloke saying this is carphone warehouse not id why u ringing us!! This is the no. I've bin given

sounds like a mixed bag

Are the people getting success stories the ones who have complained via Twitter? Maybe it's time for me to join...

also been in email correspondence and they say that they can't find out why my order was cancelled the only people who can tell me why is the carphonewarehouse phone number they told me to ring, but as far as they are concerned i need to talk to Id. Id can't deal with sales through email they only have bills and complaints thats why they want me to speak to carphonewarehouse. Trying my luck through twitter dm now

I had a call this morning took my money, now to play the waiting game...

TO those who emailed ID Mobile, did you use the complaints form on the website?

It asks for iD mobile number..which I guess none of us have - what did you guys do and did you get a reply?

Many Thanks

Took a few days of pending but they've finally took the money from me today :man:

I would say Twitter is the best way to get in touch with them. They don't seem to have a call centre or at least one that is any use for us.

For anyone who hasn't contacted them, have you received a phone call to confirm order etc.? Ta.

Prompted by the few that seem to have some form of success I've now also used the Twitter contact for an update and checking my CC, I can see that a transaction is pending for the amount that I would have expected to pay up front... Getting a little bit of hope back

Thanks. Did you contact them via the iD Mobile Ireland page?

The regular one https://www.facebook.com/idmobileuk

Is it 24 months now?

Please help my order got cancelled because of credit check but everything is fine they are lying what shall I do

Update on my order.

Was cancelled Tuesday AM due to failing *credit check*. Basically gave up at that point until some people said last night they emailed yesterday and got some sort of success. So I dropped them an email last night with my order number.

Just received a call to confirm details and he said I'll get contacted by DPD closer to the 25th about my 6S. I'll also get an email soon to confirm my order + a call shortly related to payment for the handset. I did say that my order was cancelled on Tuesday so was a bit surprised. His reply was that their was system issues and orders are being re-processed so mine is OK.

Edit 2: Decided to ring them 30mins later (to double check). They said my order is fine, it's not cancelled. Expected delivery date is the 25th. + Got a reply to last nights email at the same time stating my order isn't cancelled. So that's 3 different things saying It's ok

Like others I just had a call to process my order. Now to cancel the other order i have then...

Well I joined the realms of Twitter just to be able to speak to them. DM'd them my details & they just came back & said my order was cancelled. So no such good news for me. Have decided to message them on Facebook too, just in case it's a case of it depends who you speak to!! Likely to give up after this.

Thanks, it was just out of the blue. The only communication I had before just now was the 2 order confirmation email and subsequent cancellation email due to incorrect details. I didn't see the point in phoning them and just waited as other peoples experiences have been less than stellar. No luck for you then?

I've received another email today but it's another cancellation email. After I've missed 5 calls from 01509 no. and Twitter dm has yet to get back to me

Not yet! Refuse to spend hours on the phone so have turned to social media. Seems to be an easier way to contact them. Fingers crossed I get a phone call!

I've had it confirmed by Twitter DM that my order is still 'in progress' with expected delivery on the 25th. No further emails or calls though.

Just had my phone call!! Phew!! Don't know if my messages to them gave them a nudge or not. Guy on the phone said I'd get an email confirmation. I've just received an email saying they're 'still processing my order' - not quite a confirmation but still acknowledgment that it's no longer cancelled at least.

Just had another phone call from an 0203 number to ask some security questions. Said he was from carphone warehouse. Seems quite reassuring. Fingers crossed for everyone else! :-)

I hope all the orders gets cancelled thanks wait for another deal

I know why I failed credit check because I gave my new address and my card is registered to my old address is there any way I can update the details I tried calling was on the phone for hour no hope

Try dropping them an email? That's all you can do really. It looks like people were rejected wrongly a few days ago who are now being told everything is ok. If you genuinely made a mistake on your order then I'd imagine there's little you can do now.

Best thing is to contact them via their complaints form, Twitter, or Facebook.

Despite being far from the best for communication I have to say at least they have responded to my email and twitter message.

Good luck

This iD network is a scam. god sake. Called them, mailed them, message on Facebook. complete joke. They are denying the fact there was this deal. Gave up.

i had a dm yesterday on twitter saying that my pre ordered has been received and awaiting completion. So i responded so all the cancellation emails that i received are wrong and they said yes someone will contact me with an update asap. Haven't heard anything since and that was 24hrs ago.

They told me my order would be here the Monday after release... Is it usually the Friday that new phones would be delivered then?

Would agree to using social media to contact them!

Can someone please give me ID mobile email address so I can contact them thanks

Had confirmation on Twitter that my order was fine. Expected dispatch 25th so fingers crossed all is well. Just for info for anyone else Twitter is the best method I would say for getting in touch with them.

Another dm from Twitter just said my order will be confirmed later this week prior to dispatch on 25th. I don't think I'm going to get it but will just wait and see

I failed credit check so I called them up, they put me through to carphonewarehouse, they said everything looks fine and you'll get it delivered on 25th. Weird

All , finally some good news ..Upfront cost debited from my account ..iD Mobile getting better :smiley: .. Good luck all .

Right, looks like more and more people are finally getting the deal honoured. for those that get their iPhone on release day, it would help other to know if you managed to find out if the device locks to the first sim or works with any SIM.

Let's hope we're not back here again in 30 days complaining that teh first bill is wrong... hehe

I don't think they can do that - the chap on the phone confirmed several times '12 monthly payments of £37.50'. Otherwise, I'll be going to trading standards.

With regards to unlocking the phone, are we able to do that at the end of our contract? I can't see any information on the iDMobile website...

ID network runs on Three doesn't it? Three unlock iPhones for free so not sure what's going to happen. I thought I'll just whack my current Three sim in, connect to iTunes which will say phone unlocked, then put the iD network sim in. Not sure if that's going to work?

we will find out when the account details come through I guess? My order cofirmation is a bit on the vague side about what the deal includes anyway.

How do you DM them via twitter? I tried but can't DM someone who isn't following me?
Sorry twitter newbie!

Although I git them to confirm over the phone, it still isn't proof unless they recorded the call. I've the following screenshot but again it doesn't prove this was the deal that was accepted by them when I ordered.

Also, I think Three only unlock phones that were bought directly through them, though I could be wrong.

If you use O2 then you might be ok unlocking from Jan/Feb

Make a complaint via Twitter (publicly) mentioning your order. They should hopefully respond by asking for DM and following you

OK just found out the answer to my own question in the T&Cs sent to me:

'Devices which can be used to access the Services may be locked to our network. The software in the devices and all intellectual property rights in that software is owned or licensed by the manufacturer and you are being allowed to use the software on a limited licence from the manufacturer. Following the Minimum Period, if your device is locked and you want it to be unlocked from our network, you can contact us on 0333 003 7777 between 8am-8pm every day of the week and we can help to arrange for your device to be unlocked (where we are able to) in an authorised manner (which may include replacing your device with an unlocked device, which is the same or similar specification to your device).'

No mention of a charge.

Thats quite handy then if they will unlock it.

It all just seems so vague, I would have expected some documents through the post...maybe that will be with the phone. Or confirmation of DD set up. When I was on the phone the guy was very reluctant to send me any confirmation email for my payment or my deal.

Bit of a blind leap of faith at the moment!

Facebook messaged them last week and they said they would look into it. Still hadn't heard anything to tweeted them this morning and they then replied on facebook to tell me everything seems to be ok with my order (having received two cancellation emails last week) - still haven't received confirmation of this and no money has been debited so asked them to email me confirmation. Will be chuffed if I actually get the phone but what a mess this has all been!!!

just spoken to them on the phone , everything on mine has gone through fine phone dispatched on the 24th for delivery friday , we'll see !!

Same here. Perhaps they are mistaken re Monday delivery? Never bought a phone for release day - is it generally normal to receive it on release day or because they're posting then the next working day?

My one got credit check failed what's the best way to resolve this I'm been on the phone ID mob to Carphone for a hour back and forth what shall I do help

They rang me last week but I got no emails off em to confirm so I rang them

What number did you call? i had a missed call thursday prior to twitter dm. Rang it bk and it was e2save. Thought it was weird. I checked over weekend and noticed they are part of the same company. tried ringing them back 2night they shut at 7. Just rang id on 0333 number past me through to orders they shut at 7, phone then went dead.

I'm still none the wiser. After last weeks "yes it will go ahead" confirmation on Twitter DM I heard nothing. So today I asked again and again they confirmed that mine will be delivered on the 25th. Not even had the phone calls yet!

i rang 0333 003 7777 customer services , the number they rang me on i think it started 0203 not sure now

i havent had any phonecalls , havent contacted them either , i have just had three emails from them , should i contact them via twitter???????

​Lots of retailers do deliver for release day but we are at the mercy of carphone /I'd mobile so I'm not holding my breath!

Yeah same, when I called them it was an e2save number which was odd. It took a few goes was on hold for ages too. It is generally better to contact them via Twitter or FB in my experience.


This is what I was saying earlier!! I genuinely don't expect to get the phone this week. I have no paperwork no confirmation of anything...

I don't think they will honour this deal or maybe some of us will get lucky because they are treating each customer differently some are getting phone calls emails Twitter message but no confirmation yet let's hope they give to everyone that ordered my one is rather odd I got email confirmation then a email to say out of stock but it will get processed when in stock then I get credit check failed I have had no calls or emails I called them ID mobile it goes to sales team they put me through to custermer service which is Carphone warehouse they say they don't have any idea what I'm talking about transfer my call back to id mobile sales team put me on hold for 40 minutes then line went dead so my one is definitely cancelled I emailed to today on id mobile website told them why my credit check failed could be my address gave wrong one still waiting don't know what to do not keeping my hopes up what shall I do anyone got any better advise for my solution or the situation I'm in not expecting much thanks anyway please reply thanks

Longest sentence ever!

Nothing for me yet other than the call to confirm some details last Thursday. They did say someone would phone me to take payment for the phone but not as of yet.

Rang them earlier. Got the above (being passed between iD and Carphone Warehouse). Eventually passed to someone who checked. Asked why payment for the handset hasn't been taken. Got told:

"Order is showing as Open so it's being processed along with a lot of others. Once the order has been processed, it will change to confirmed at which point the cost of the handset will be taken"

then basically told to wait it out. Long as it's not cancelled, it's ok I suppose. They're cutting it a bit fine with the release on Friday but I'd imagine we'll start seeing some updates tomorrow and Wednesday as Friday looms.

Mine also shows as "unknown merchant" on my latest statement. Not sure how bank works releasing a payment coming from unknown merchant. Even a freelancer or a unknown company will have "Some" name to process payments. Strange!!!

Just had my call, confirmed and took payment of 139.99 for 64gb and 37.50 a month for 12 months. Said cancellation emails were sent out by mistake because payment wasnt taken within 48hrs so payment details get deleted. Hence why they are ringing to get payment

on mine the funds are unavailable but doesn't show the transaction as yet.

Likewise, mine's still a pending payment and isn't showing up on my completed transactions as of yet (although purchases made after at other shops are showing as complete).

Could you let us know when it shows the transaction? TIA

Oh another thing they said delivery would be the 28th

Sure can, assuming my memory doesn't fail me...

Mine is a completed transaction on my account (as unknown merchant)- it did take a good few days for it to show up during which times funds were unavailable.

When did you get your call?

Shame called carphone warehouse regarding my order and they kept transferring me over to id then back carphone. Happened like bloody 6 times and all the operators have different details and opinions for order. Contacted them by email and they said we are doing credit checks on order. What to believe? Will report them if order not honoured.

Hi Ben, what was the turnaround time between you contacting ID through the contact form and them calling you? I've been waiting since Friday.

When did you originally place your order? I think Papakorn placed his on Saturday afternoon and he got called a hour or so ago. Mine was placed Sunday around 1am....still waiting on the payment call so I'm guessing yours is somewhere between the 2?

Can just imagine them with a clipboard going down the list atm

The turn around time was about 2-3 days I sent 3 emails in total each a bit more aggressive than the last. I actually missed a phone call yesterday however I don't know if it was I'd

Hi I originally placed order at 6am Saturday when the deal went live. Font forget your details get wiped off after 48hrs of original order. Send the emails and make sure you answer the phone. The English guy who placed the order was really polite and couldn't do enough for me. Weird working for Id being helpful...

Finally got it sorted! After over a week of persistence.

For anyone still waiting, I'd recommend calling e2save (they're much more helpful than calling ID Mobile directly and can access your order) - you can get hold of them on 0208 8965000, and then press options 4, 2, 5 and then 4. The guy I spoke to couldn't process my order directly but said he would get someone to call me back within an hour to do this. Against all odds, they actually did, apologised for the issues and took my payment over the phone. When I asked, he confirmed that this was a mis-price (he actually asked if I'd seen it on Hotukdeals) and said they are honouring all orders anyway.

Very pleased (and surprised) to have finally got it sorted! Phone being delivered on Monday.

Hi, i placed my order on Sunday early AM. I personally think they have let the orders deliberately expire and unless you push them, they will not honour this deal.

I have had a rather big merry go round with them which has today culminated in the guy ringing me to take my payment for the phone. In between this and my order, i have made many calls, i have been told my order was cancelled/deleted without explanation.

The best was yesterday someone rang me, was about to take my payment and then said my computer is not working and i'll ring you back in 5 mins. He didn't!

So i thought i'd call them again (Carphone warehouse) and then some lady (uk) said the guy yesterday was mistaken and that my order will need to be sorted out with ID Mobile direct.

I then messaged them on twitter and the (same) guy rang this morning to take payment. I also got a further call which i missed, but when i rang back they said my credit check/pre processing/payment has all gone through and to expect DPD tracking details on Friday for delivery of phone Monday.

Moral of the story is keep pushing them (twitter/facebook/email) seems to be the best methods to force them to do something.

Just received an email from them


Still not been contacted with regards to payment upfront, although the amount is still reserved on my credit card. What a wonderful way of doing business :smile:


edit

Another email arrived


Guess I'll look for my details in the post then... who knows, may even get the iPhone after all... :smile:

Thank You krabople! I just did the exact same thing, and got a call back 15 mins later from iD mobile. I've passed the security/credit checks & had to give all payment information out again as they expired after 48 hours of initial purchase. Should be getting the phone Monday hopefully! Also just received a call from Carphone Warehouse verification team, so it's looking good! :smiley:

To anyone who hasn't heard anything yet I suggest you call them as they are honoring all deals

You're very welcome!

i ordered prior to this deal on hukd on the saturday, call on the monday from carphonewarehouse to confirm everything. Next day cancellation email twice ( Tuesday ). Friday contacted them on twitter, they followed me and then dm them. Later friday missed call from e2save. Saturday response from dm saying they will contact me to confirm order. Heard nothing monday dm them again, tried calling but lines closed,( after work at 7ish ) Today ( Tuesday ) call to say do i still want order, took payment and confirmed. Payment pending

Wow order deleted without my permission. Calling them and being transferred over between I'd and car phone. All operators have different opinions regarding order. Will comment negatively on their fb page.

Received an email with the mobile number, and stating what my bill date is... No confirmation on when I'll receive the phone yet :smiley:

Rang e2Save who called me back. Ran another credit check and said I failed. So last week I got an email to say it failed, then I got a call to say everything is ok.

Today I got told I failed. Wtf

Nope unfortunately. I'll ring them tomorrow cause of all the back and forth. Not expecting anything now

On Friday lunch time.

I also have the DD details via email but still nothing on account details or phone delivery.

Looks like I missed out on this

​i had dd email today but can't log into account as I haven't a number yet

Same, quite funny really.

Bit worried about delivery, probably won't be anyone at home and can't imagine them doing a saturday! Next week seems more likely anyway

So yesterday I paid for my phone. Monday delivery cause initially the phones are sent to CPW warehouse.

Spoke with a great guy who was quite new at the CPW/id call centre.

"So what do you guys think of HUKD cause its that site that made this viral?"

"No comment! Lol"

"Aahh yeah I guess its a lot of orders... How many got sold?"

"Thousands and we're trying to honour them all.. It's been a very strange week of work"

Interesting, I am just going to assume they are all over the place and have not set up my DD yet...

Can someone please reply has anyone been charged for the upfront payment yet thanks

Just got a phone call from them and I've got the 64gb at £37 a month 12 month contract upfront cost of £139
Happy days

When did they phone you loofer to take card details etc?

Last Thursday, first call was from ID Mobile themselves to process order, then 60 seconds later got call from CPW to confirm order.

Thanks. Interesting that it still hasn't gone fully through even after 6 days. My payment is just like yours. Yet some others have gone through and appearing on their main list of transactions. Time will tell I guess...

Did you pay on debit or credit card if you don't mind me asking? Wondering if there is a difference between them in this case.

Why are they not calling me then not had any response since I placed the order

apparently mine 'should be with you soon' can i get excited now, ive never even had a new iphone before, let alone a new newest one!

:laughing: I'll order the case when I have the phone in my hand! I anticipate some teething problems with porting numbers across etc so I think I'll wait until the end of next week until I actually use the phone. I imagine several thousand orders have not helped...

Having had them call yesterday to take payment followed by a "We are processing your order email" I have now received two emails - one welcoming me to id mobile and the other relating to my direct debit being setup. Payment still not been debited though my account shows £139.99 less under available balance. Getting slightly excited now :smile: For all those who have not heard anything as others have mentioned get onto them!! I used facebook,email,twitter and phoned to get this sorted but the hassle will all be worth it if my wifes shiny new iphone turns up in the post on monday!!

I ordered a case, 10x screen protectors and a tempered glass screen protector last week off ebay once I had a phone call from then, the next day they rolled out the cancellation emails. I thought typical, waste of money. Tried telling my wife that even if order never arrives I'll have to buy phone from Apple otherwise it would be a waste of £5 on the case and protectors!

Has anyone actually managed to login? I was sent a 4 digit pin when I tried to sign up but it seems to need an 8 digit code sent via sms - to the new number I don't yet have..... just wondering about others experience?

​mine now shows the transaction. I have also received a welcome to ID email

my cc showed the pending balance to be taken but today has disappeared, very strange.

the only contact i have had is email to say that they have set up the dd

I am waiting to see if I need a battery case first

Just a updated from my end, after they send the email cancelling my order, after me spending 2 hours on the phone and nothing, I got a email yesterday saying that they will contact me to go ahead with the order.

So today they didn't, ask the bank details again ( guy said that just keep it for 48hours and that's why the order I got the email with order cancel ).

Just checked my bank account and is a 139.99 pounds pending for IDMobile, so looks good, and he said that the phone will arrive Monday.

I will update if it does arrive

They took my payment Monday 21st (payment pending still) but no email about DD? Like others I have been told to wait until Monday for delivery. I think DPD will be busy next week.

Kinda annoyed now they cancelled my order cause of the credit check. Just signed upto experian, apparently I have 888 out of 999 so falls under 'Good'. Gonna drop em a call in the AM

The £80 payment isn't authorised any more.

Seems like mine is being rejected

just got another email with my pin for the account. so now I have have my number, pin and the money has gone. Just waiting for the phone now!

An odd bunch to say the least... Well we will all know in the next 5 days I guess!

Some very impatient people here!

Then all the questions about which SIM to use first and how to go about unlocking and why does my bill say this when it.... Oh! I love HUKDs :smile:

I've had nothing since my two phone calls to take payment & ask security questions. Looks like there's money on hold in my account but none actually taken. No emails with phone numbers, account details, pin etc.. Anyone else the same? Wondering if I should be co ta ting them.. Phone is supposed to be dispatched tomorrow after all!

I can haz DPD tracking number \o/

Got a call from a very lovely lady from the "ID Mobile Social Engagement team" (or similarly trendy named) asking about my concerns on payment and again I was re-assured that everything is looking A-OK from their point of view. She even went as far as providing me with the DPD tracking number which (after checking) confirmed that mine was posted on the 21st and will be delivered tomorrow! :smile:

I just contacted them and they have given me the tracking number for delivery tomorrow! Great news but still bemused I have not had an email from them!

I just contacted them , everything was going so smooth until they said , your phone says it was delivered on the 22nd ?! How the f*** is that possible....

After all the reports in here I got impatient and rung them to find out about delivery etc - I was able to sort out my account over the phone (as I can't yet receive sms on the phone I don't have ;p) So I can now login to idmobile and have confirmed the billing shows its for 12months etc. I also was told I needed to speak to dpd regarding delivery - called dpd who stated they could see the order (had been placed on 22nd) but hadn't information regarding delivery yet but it was in the pipeline (would assume monday then). Strange thing is the payment is still not complete for the £139.99 but available balance is still £139.99 less.

To save people hassle checking their delivery I would ring dpd direct first as last on - 01212750500 and enter the mobile number you provided when you ordered(quicker than ringing id mobile)

Well I have had a dispatch email but no tracking number just a link to the DPD website lol

Just had the following email...
We're pleased to say that your order has now been dispatched, so it should be with you shortly.

If your order is under ?50 it'll be sent via Royal Mail and you should receive it within the next few days.

If your order's value is ?50 or more we'll send it to you using DPD and you can track your order using the DPD order tracker

Just contacted ID_Mobile_UK on Twitter and they gave me the DPD tracking number for the delivery

Received email from ID Mobile as below......

We're pleased to say that your order has now been dispatched, so it should be with you shortly.

Don't know if it will be delivered tomorrow or Monday (no tracking number)

i've just had the same conversation , text and email tomorrow apparently

Sent a facebook message and tweet the same time - twitter came back as with others about tracking number being sent the morning of the delivery but via facebook they sent me the tracking number - Checked on dpd and couldn't find the delivery date so selected "change date" and selected tomorrow :smile:

Last update from dpd: -
24 Sep 2015 16:28 Hub 3 - Birmingham We have your parcel, and it's on its way to our Swansea depot

Unlikely to get a response from idmobile on facebook now but would deffo try dpd on 01212750500 (they are able to bring up the order from your mobile number and postcode) believe they are open till 10pm. I have just called and they have confirmed I can pick up my parcel from their depot from 8am tomorrow . Hope that helps someone!

I didn't know you could arrange that with DPD, nice to know thanks

Just received the order complete message and can now track via DPD with no number?

I didn't know you could arrange that with DPD, nice to know thanks[/quote]
I noticed it on their website - very handy indeed!! just need two forms of id for anyone wanting to do it! (and obv arranging it with them before they send it out!)

Ok, so I rang them and the said my post cose has no pending delivery so I was prepeared to wait till tomorrow to chase up). However I just got an email from id mobile stating order dispatxhed and should be with you shortly however no tracking number. So hopes are still alive for tomorrow delivery!

Offices now closed.

If my order has been dispatched on 24/9 does that mean it will come on Friday 25th? The guy from iD told me it would be Monday delivery? Will call dpd at 9am and see if they know. Really hope it's today

Oh that is clever, is the service automated then or do you have to wait in a queue?

It's automated and you can even get the parcel reference number to track it online.

Just called the number apparently my delivery date is Friday, whoop whoop

Excellent stuff! Mine is at my local depot, but no delivery slot assigned yet.

Now we just need volunteers to test if they are locked on the 1st sim or plain unlocked :smiley:

Mine is out for delivery today!!! Wooooooooooooooo!

reuploaded as i didnt realise my address was visible (thanks mod) worth all the hassle in the end :smiley: thanks to the op and all members who supplied info!

Cex are offering £650 for the 64GB version, regardless if it's locked or unlocked
#justSaying

Just had an email from Carphone Warehouse to say my phone is being delivered this morning by DPD. Thank-you CPW for using DPD - online tracking includes map showing drivers current location, just how it should be in this day and age. None of this UK Mail non-delivery malarky or Yodel throwing parcels over the fence or putting into rubbish bin for 'safe-keeping'. :confused:

Does anybody know if game buys them? Last year they were giving more than cex.

Delivery between 1:50 and 2:50 by Alex from DPD

Get those pictures up of your shiny new iPhones guys... We've been waiting and praying for this

I spoke to ID on the phone they cancelled my order and can't give me a reason why it's been cancelled they can place a new order but can't give on 12 months deal what shall I do can I fight this if yes then how please

My DPD tracking has 3 entries for arrived at depot (5:39am, 6:09am and 9:33am)

Doesn't look great :disappointed:

Delivery expected between 1-2 today! Can't wait!

Got a text and an email from carphone warehouse

They have some how tried to deliver to my old address. Only time I gave it was on original web order for credit check cos I've only bin in New house 18 months. Cut along story short I can't pick up from depot bcos I have nothing recent with my name and address on. Need id or carphone to change address. Was on phone for over an hour but no1 can find order even tho a 600 quid phone has been dispatched. Going to call me Bk. Luckily no one was in my old house otherwise they would av had a free iPhone

I can see the DPD driver delivering parcel few house away and now he has gone further away from my place. Live tracking is cool and should have the parcel in 15 mins time.

Received the parcel. Will upload the pictures soon.

For Live tracking of the Van - Click on "Follow my parcel now" icon/link that's on the email from "Carphone warehouse order delivered today" email.

Come on want to see some pics. Space grey please...

"Ian is 5hrs and 30 minutes away from you".

He's in the next bloody street to me! Come on Ian!

"Matt is currently making delivery number 1, you are delivery number 9.

Matt is approximately 45 minutes away from you."

Getting closer...

Tracking makes the wait better or worse?

Anyone else waiting for Alex in the south Yorkshire area lol?

Here are the links -
http://s19.postimg.org/nbrsua20j/iphone6s_1.jpg
http://s19.postimg.org/tdzfkrqgj/i_Phone6s_2.jpg
http://s19.postimg.org/s0ce37gkz/i_Phone6s_3.jpg

I don't know if you can see the pictures -

Looks nice..

Mine has been delivered too!

Who is actually gonna use the ID sim? I feel like 2gb is risky for me , unfortunately the ID bolt ons are a little expensive

Yes 1gb

Just received mine it's lovely!!!!

My delivery guy is on parcel number 24 and I'm parcel number 166 :disappointed:
Time left 7hr 14min away lol

Mine is here :smiley: I can't believe I got a phone on release day, first for everything!

Northampton?

Yup! He's now parked round the corner (says the map), yet still 15 minutes away... Slowly does it :wink:

Bloody hell. Tell Ian to head to Duston next please! :smiley:

I'm using my EE sim only don't even care if it's locked to it

But he was in Duston the whole time! I'm in Upton myself, so howdy near neighbour :wink:

Anyone able to tell if they are locked/unlocked yet?

Received my phone today. Tried 2 different sim cards in it and can confirm that its unlocked to any network.

Had mine delivered an hour ago. Not opened yet, might keep my iphone 5. Have arranged for my Three number to be transferred to ID mobile.

Online my ID account confirms the £37.50 tariff, with start date for contract 20/09/15 (I expected contract to start from day of delivery, could complain just to be arsey as i miss out on 5 days of service).
Contract end date confirmed as 19/09/16:sunglasses:

anybody also confirm their's is unlocked to all networks?

Yeh the FAQ is pants. State you have to contact CS to provide PAC but when you go through automated system then message says you can do online through My Account.

Don't remember hearing anything about it being unlocked

Arrived an hour a go ,Mrs is well happy , thanks op, just need one for the s6 for me know , come on

I can confirm though that it is an iPhone 6s and it is on a 12 month contract with 1GB data, 5000 texts and 600 minutes :smiley:

Try restoring the phone in itunes using this official guide then put the 02 sim in first. Let me know if that works.

Thanks I will do it now! Got to do a backup first so for anyone waiting it might take a while.

I think Apples servers might be a tad busy at it keeps telling me it can't connect. As I have no AV or firewall enabled I don't think it's that. Will give it a go in a few hours time or tomorrow

Mine locked to first network. I'm sticking with Id so put that in first, then tried an O2 sim & the phone said it wasn't valid.

I took mine to Cex (yup I sold it), told them it may be unlocked but just assume it's on Three. For some odd reason they tried an O2 SIM. Turns out it locked to O2

Just loaded mine up - got ridiculously hot while restoring from iTunes!

Big thanks to Pazforever on finding this deal and everyone on the thread for keeping us all informed!

Enjoy!

Thanks op, received the phone and made one happy sister on her birthday (for the next few years....) XD

Definitely locked here I'm afraid

So basically the phone locks to the first network of the SIM?...

i managed to sort it, spent over a hour on the phone to carphonewarehouse, said he would sort it. 5 hrs later nothing, rang them back other man sorted it in 5 minutes and changed my address. he emailed dpd with change of address for me and I went to pick it up! 60 mile round trip but i wanted it 2day!

Do iD Mobile do unlocking?

I've been expecting it to be locked to the 1st network, so I ordered a Three sim beforehand and have just used that to register an account with Three. Then I requested an unlock code from them (takes up to 7 days they say), and have now stuck the Three sim in the 6S (did all the leg work on my old unlocked 4S). Once my update to 9.01 finishes I will stick the ID mobile sim in (which should work still) for now until it is unlocked...

I emailed iD Customer Services who replied
"You would need to stay with the network for 3-6 months before we can request our technical team to unlock the phone."

Received phone all sorted . Thanks to OP and Congratulations to all of you .

Wish I had known that 15 hours ago! Planning to use the sim anyway so hopefully won't be too difficult to get them to unlock it later down the line.

Update: Id Mobile Facebook messaged me about this and have informed me they will unlock it for free after 6 months :smile:

Yep cancelled here yest too....bummer....well done to those who got the,

Dude that really sucks!!! really sorry to hear - what reason did they give? did you get the direct debit emails etc in the last week or so?

Am I the only one who has received the iPhone but still hasn't seen the £139.99 debited?

Shhhh. :laughing:

Haha... Tempting but I would rather it was done now than I forget about it and suddenly get stung in a few weeks/months time.

Already wondering if we'll get a good retention deal in 12 months time when the inevitable iPhone 7 is due :wink:

Ah but would you upgrade or go sim only?

They would have to tempt me with a very good upgrade offer but I believe that's very rare for any network when it comes to the new iPhone.

Anyone know how long id take to port numbers?

Excluding weekends it's generally:
Request by 18:00 and it gets ported next working day

Request after 18:00 then it's two working days

Mine is locked
Which aim did you use to activate ,
And which aim you use now
I used an orange/ee sim when the phone showed career I took it out
Now restore the phone from icloud back up and it keeps saying to put the correct dim when I use 3 pay as you go sim in it ?

Aim= sim
Spellchecker

You took a brand new iPhone [all iphones lock to the first sim you put in's network] into cex, and they put a sim card in it?? Why would they do that? :neutral_face:

Yup! I sold mine to Game within 15 minutes of delivery and the manager there did exactly the same - I explained whilst the iPhone was currently unlocked it was likely, given it was supplied by Carphone Warehouse, to lock to the first SIM inserted but he said he had to check the phone worked.

I made sure he was confirmed on price before even opening box - infact he opened the DPD package as I wanted them to see it as it was delivered; opened package then said he needed to open iPhone box at which point I said I didn't want him to do without confirming price which he did. Then he said he needed to connect to laptop and insert SIM.

Anyway all went well in the end and I got my cash and never even touched the iPhone or even the box in fact barely saw much of the handset. I will now buy unlocked from Apple as I couldn't bear going through the unlock process with iD.

How much did you sell yours

Aa mine is now locked to ee and want to use Id sim in it

Of course I expect them to put a sim card in it. Luckily the price they pay for the unlocked and locked version is the same. The point being, what if they were paying a different rate for a Three locked and O2? I specifically said it may be unlocked but please price it being on the basis of locked to Three. If they were paying less for an O2 version then I would have been stuffed as it would have locked to O2.
Anyway I got £650 for the 64GB version

Same here, I made sure they were happy with all my ID and even made sure they had £650 in cash available to pay today. I said I wanted them to do all preliminary checks before they open the seal. Once they opened it and done their checks, I expect them to go through with the sale at quoted price.

How much did game pay you?

I went through that exact process too! :smiley: If they didn't have the cash then I was ready to walk around the corner to CEX but Game played fair and gave £682.50 for my 64GB Silver. More than I need to pay Apple for a completely unlocked handset, some spare money to buy a cover and a 12 month SIM allowance. Happy days!

I made the trip doubly worthwhile by returning my recalled EE power block and received a free £20 accessories voucher for my troubles. Double happy days!! :innocent:

Arrrgh! Gutted I didn't go check at Game first. Cex claim to pay the most, I should've double checked.

http://www.game.co.uk/en/games/trade-in/

They'll offer 5% more than CEX.

There was also a thread about iPhone 6S/6S Plus trade-ins and making some profit on release day last week. Unsurprisingly, it got very chilly.

Hi guys, can't see on the cex website that they pay £650 for an iPhone 6s...all I can see is £545, am I missing something???

Prices vary from day to day depending on supply/demand and a load of other factors, however I can see a price of £620 on the CEX site this morning.



They were paying £650 on launch day last Friday when demand was very high compared to availability.

Anyone managed to successfully port their number across to iD? Would have thought those who applied on Friday would have completed by now.

Yup, mine was done yesterday around mid-day

I must have been out of service on my original sim (Three) for about 2-3 hours.

You do get an SMS from ID mobile (to your ID sim) to confirm the transfer has happened.

I initiate my number porting yesterday and this morning it was completed.

I did ask for VAT invoice as i'm a freelancer and been told they can't provide as i'm on personal contact. I have been "charged VAT" on my recent bill summary, hence I have asked to look at it. When other providers can supply this why iD mobile can't?

Got my 6s 64gb rose gold delivered Friday, put my O2 sim straight in not even used the iD sim and I've not had the £139 payment taken either...

I should perhaps keep quiet about this but it seems I'm not the only one.
I am using my ID sim. Previously the £139 was reflected in my available balance but this appears to have disappeared now.

an iPhone 6s 64GB for just £450... that would be nice8)

My original number has been offline since this morning not transferred yet. Just logged onto app selected port number and it says my transfer has failed!

Hi went across fine this morning no problems at all I set it up on Sunday morning so was well within the 48 hours when done at a weekend.

just spoke to them, they don't know why my transfer failed. I think fate is trying to screw me over for getting this deal. First all the hard work, calling, emailing and tweeting them trying to get the deal honoured. On release day they some how tried to deliver phone to my old address, spent ages on phone to get it sorted, finally managed to get phone at 7pm but i had to pick it up from local dpd depot ( about 30 old miles away ), and now my bloody number port has failed!! Oh well I got a 64gb iPhone 6s with tariff chucked in cheaper than phone on its own!

Id network is on orange!

It's on 3

Funny. When I put the sim in my old Nokia 6300 it both gets signal and says orange in the corner.

Probably because it's not a 3G phone and they have a 2g roaming agreement.

A launch review

http://www.wired.co.uk/news/archive/2015-04/23/carphone-warehouse-id-network-launch

Meant to reply to your comment, see above

Looks like I got this iPhone 6S 64GB with a 12 month airplan for just £450...payable in instalments too.:wink:

Wish I'd gone for the 128GB now. Would have been £450 too. :laughing:

I'm not saying anything... look for a thread update in 12 months :wink:

I went for the 128GB :smiley: The odd thing here is that it had shown as cleared on my CC but then just vanished, not refunded just gone.

Has anyone been billed for their 1st month via DD yet?

Yes, cleared yesterday

deal is back on

Yes, deal back on! Quick before they remove it again.

Failed credit check.. Now what?

I've noticed a few people have mentioned the deal is back on but I don't seem to be able to find it, is it possible for someone to post a link?

http://www.idmobile.co.uk/shop/phones/pay-monthly#tariff_contractlength=12&product_make=Apple&sort=popularity-desc

It's not hidden anywhere...

edit: seems the deal is gone again...

Doesn't seem to be up at the deal price any more though.

I haven't been billed yet, says on or around the 9th on my account and has a tick by the 9th October in payment history but nothing out my bank

Ditto.

£0 for an iPhone 6S? :laughing:

Lucky guys. I've had the DD collected for £37.50

Direct debit collected this morning

My DD has also been collected.

Check your bills guys/girls, my bill has been changed to £75/month (from £37.50). Am awaiting investigation as to what has happened there :/

Where do you see that? On the app or just your DD.

On tha app/website. My DD was the expected £37.50, but the new charges for the next bill are listed as £75... and no, I haven't been calling saucy premium numbers :wink:

Now there is a thought...

Panic over... the £75 is apparently the 'limit' on the Goto tariffs if you go outside your allowances (so you can not run up bills beyond the £75). It was only a display flaw in the app/website (yeah right), but it has now been rectified, and as coincidence has it, my bill arrived today, which has everything as expected.

any way to reduce this limit? Although we're not on the GoTo tariff I find it absurd that you should have to be on a special tariff to place a spending limit.

Ofcomm (or whoever the watchdog/regulator is) should make it a basic requirement to allow bill payers to place a spending cap of their choice.

Have you tried calling them? :stuck_out_tongue:

I wouldn't bother calling. iD Mobile call centre staff are idiotic morons. Stupid beyond belief.

After 6 months, my £15 cashback has been paid via TCB. And upfront payment still hasn't been taken. :wink:

I wonder if they will end up chasing the up front payments. I got the 128GB which was supposed to be £230ish up front!

Anyone tried to get theirs unlocked yet? Seem to remember a promise they would unlock after 6 months...

I contacted ID through twitter and after they asked for details incl IMEI, etc, I now have an unlocked iPhone 6S. Can't fault their service so far (other than the overseas call-center).

Just did the same through facebook messenger, they have taken my details so will see what happens!

They said I have to wait the full year!

Don't know if it helps, but this is what I send on Twitter


their reply was

Folks, if like me you managed to get this deal on the day then best request your PAC from today/tomorrow. In 30 days time you will have cleared the minimum contract term (20th September for me)

Don't think I'll be going back to iD, coverage is poor in my area.

For me ID has been really good. I have 2 other £5/month contracts with them and was hoping to move this contract to that too. So I contacted them earlier in the week to see if they would change my contract and they said "no problem, just contact us on the day it ends". They can do the change on the same day, so no need to port out and back in again using some other network in between.

What are you going to do next? For me I am torn between upgrading to something else and just moving over to their 1 month rolling sim only deal with a bit more data (as coverage round me has been better than EE for me).

I'm going to temporarily change over to o2/Voda MVNO 30 day sim and just keep an eye out for good deals over next few months.

Surprisingly not seen any iPhone 7 deals on HUKD yet.
Out of curiosity, has anybody on this iD mobile contract called them to see what deal they're offering if you upgrade to iPhone 7?

Where have you been?

Asked for my PAC code yesterday. iD mobile didn't offer any good deals. Was happy with the deal I got. :wink:

Moving on to Three - unlimited mins/texts/4GB data on 12 month contract - £9 per month. Also trying to get £50 cashback and a £50 Amazon voucher. Based on past experiences I'm confident I'll get both offers...

I've moved to the Shockproof £5/month 30 day contract. Am happy with the service and reception, so no need to move elsewhere.