Hot from me. It's cheaper than buying the phone outright from Apple and you get a semi decent allowance thrown in.

Those voting cold are clearly only doing so because it says apple in the title. Unless someone can post a cheaper deal of course.

Dear customers,

We would like to make it clear that we are honouring any orders placed for the iPhone 6s – on this deal or any others on our website – as long as customers pass the credit check.

Where customers have received an email saying that their card/bank details or address details are incorrect, they should receive a call from our sales team today or tomorrow. Due to the huge demand across the range of iPhone deals, there has been a technical fault with our order processing system, which led to these emails incorrectly being sent out.

Please be assured that we are still processing the pre-orders for these deals, and we’re contacting customers directly to confirm their order details.

While most customer orders have been processed without any issues, we apologise for any inconvenience or confusion that may have been experienced by a few customers.

Once the sales team has spoken to you to process your order, if you pass the credit check you will then receive an email to confirm that your order has been processed, and is awaiting stock. This email will have the subject line “Your Order Update” and will specifically say “Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”

If customers receive an email saying that they have failed the credit check, this means that we have processed their order, and unfortunately they didn’t have the credit score required for the deal they ordered. This email will have the subject “Order Cancelled” and will specifically say “Unfortunately you didn’t meet the credit check criteria required for the contract you requested.”

From time to time some customers will unfortunately not have the required credit score for certain deals and handsets. However, it may be that they will pass for alternative deals on SIM only or lower value phones. Customers are welcome to reapply for an alternative plan through the iD website.

If customers don’t receive either of these two emails, they can contact us by using our online contact form here: http://www.idmobile.co.uk/email-us

Received my phone today. Tried 2 different sim cards in it and can confirm that its unlocked to any network.

Yup, this is a genuine bargain! Anyone voting cold on this is being very silly. If I could find any legitimate reason to get this then I would.

£15 Quidco too!

£37.50 ???

its 37.50.

Has it still a mid/low range spec?

Even at £37.50 it's a decent deal if you can live with 1GB data.
£37.50 x 12 = £450
Plus £80 upfront = £530

Cheaper than buying outright
You get a mid usage sim with it
Pay the cost over 12 months.

I say it's hot

Yeah hot from me, thanks for posting

Hot from me. It's cheaper than buying the phone outright from Apple and you get a semi decent allowance thrown in.

Those voting cold are clearly only doing so because it says apple in the title. Unless someone can post a cheaper deal of course.

Yup, this is a genuine bargain! Anyone voting cold on this is being very silly. If I could find any legitimate reason to get this then I would.

£15 Quidco too!

The iPhone 6s 64gb contract is cheaper than buying the phone alone, £590 over 12 months compared to £619 from Apple

Checked coverage map, looks like it's on EE coverage, which isn't great where we live :disappointed:

http://www.idmobile.co.uk/shop/pay-monthly/Apple-iPhone-6s-64GB-Gold

£37.50 + £139.99

it's £37.50 + £79.99 upfront

can't see it for £35.50

thank you

oh ok, thanks, thought I was a bit blind, couldn't see it

Are the phones locked or could this be used for a sim I already own ?

Hot, for what it is.

Cheaper than buying outright.

Do they supply unlocked?

ordered thanks

Gone for the 64GB deal.
Works out £590

Was tempted by 16GB as that's what I have now and I still have 3.9 GB free. Considering iOS 9 should take up less space I probably could have got by with 16GB

Having a few regrets now but let's just see if this gets honoured


Oh and £15.75 TCB

I don't think this is a misprice, I reckon it's just a sweet deal where iD are trying to get people on their network whilst breaking even on the cost of the devices. I just hope it gets to the main page before they pull it because this is a great deal for the iFolk. Even if you were looking for a SIMO deal you could pick this up and sell the phone, you would probably end up getting a years deal for next to nowt. Shame I am not interested in iPhones and it's no way near enough data. Oh and I am in the middle of a 12 month SIMO :disappointed:

So now that I've ordered... Worth finding out about ID mobile.

as with talkmobile CPW' other network

the monthly price is EX vat (tho very will hidden) go ask them if you like *from that out when i asked talk mobile then checked the hidden terms, on my new £7 pcm y330 from them, that im paying £8.40 for a month now with VAT, as couldnt be bothered to cancel under the cooling off period since i already sold the phone to cex to make it cheaper pcm

11.8 Unless otherwise stated, call prices are quoted by the minute and include VAT. Each call is charged excluding VAT and then rounded up to the nearest whole penny, each MMS or SMS is charged excluding VAT and then rounded up to the nearest tenth of a penny. VAT is then added where applicable and then rounded up to the nearest whole penny. An invoice including the rate of VAT charged and our VAT number can be provided upon written request for Post Pay customers (this may be chargeable).

so the real cost would be £79.99 up front, and a pcm of £45 (£37.50 + £7.50 vat) x 12 contract plan of £540. so total of £619 vs a cost of £539 direct from apple and £5 pcm (£60 for a year) for a giffgaff sim total £599, tho still not bad,

why to did i put so much effort in to this post to be questioned no doubt on the EX VAT, and picked on for spelling, oh well

---

oh and they will bill you by defeat £1.50 pcm for paper bills until your opt out, so another £18 a year if you dont bother to pay much notice to you DD

----

and so far you all fail to get it LOL

its a hidden change of VAT why its not easy to under stand the listed minutes and texts inculed vat unless otherwise stated (well the terms state is otherwise, so not false advening if they tho slyly tell you, and what do you think a month plan is if not call charges? it comes with 600 mins a month does it not, they are call that can be charged VAT under they terms LOL, and yes i agree its talking about the call charges to, that are in the PLAN with CALLS in the PLAN LMAO, so people need a brain so much

either way just a heads up make of it what you want to

or go ask them on facebook about they plans (or go thu talk mobiles old posts to find when i asked talk mobile about they VAT added billed i got on around the end of last month) and the sly vat worked carefully in to them, oh no dont it did that for you 15 mins ago,


how look ill just draw you a PICTURE, tho you still wont get it,

talkmobile have this policy on VAT, they CPW no doubt ID mobile do to



ok ill explain the PICTURE for you then maybe draw you a picture of a picture?

the listing is at the top £7 PCM, i added my bill below that (or i cant put two pictures together its more likely that talkmobile show every one a bill on the listing page OMG @ moron), just as the same will be true with the listed iphone £35.50, but your bill with be £45

----

and just for a lesson on math to, tho it will get the added VAT but you all ignored that warning so i will give numbers with out it,

37.50 x 12 + 79.79 (529.99) is more that

41.50 x 12 + 29.99 (527.99)

ok by £2 but still lol

scroll down the age more ftw

Three

3 network

Gone for the 64GB, great deal!

Billy bargain! £30 cheaper *including* minutes for the 64GB version... Ordered!

That seems to be Pay as you go tariffs. Tbh if they start charging more then it's false advertising and the T&Cs of the contract haven't been sent to anyone. What you've quoted seem like an overview on the website.

It only refers to call charges, not line rental as far as the clause he has quoted seems to say?

Yeah I agree plus on the order confirmation this is what shows -

Total Costs (including VAT) £139.99
£37.50 per month

Shame they dont have the plus size at 12 month contracts would of been interested then

Smoking HOT! Ordered...

Free fraud risk with every contract which they might tell you about, too late.
Their handling / transparency regarding the data breach means I'm out.

From what I understand that's fairly normal. The price of calls outside of your allowance are quoted inclusive of VAT.

The individual calls might be billed pre-VAT and then VAt applied at the end.

No mention of anything to do with line rental/package price excluding VaT in those T&Cs you've quoted there

From http://media.secure-mobiles.com/idmobile/documents/BUYING_ONLINE_TERMS.pdf

Will these handsets be locked to the network?

So noticed you added further info to your post. The image you provide shows the breakdown of monthly cost with added VAT. ID mobile do not show this breakdown, so yes talk mobile add VAT but they tell you. There is a complete difference in saying they don't tell you as they clearly have from the image you've provided.

Will these handsets be locked to the network?

expired? I cant see this deal

Read these reviews before u buy....

http://www.s21.com/id-mobile.htm

Go for 128 GB - £37.50 pm for 12 months + £ 209 - A total of £659 (£40 less than the cost of buying a 128gb outright)
:wink:

I don't see it as just a £10-£40 saving off RRP
You also get the benefit of paying for the same phone monthly and also a SIM thrown in too

the company reviews isnt good , avoid.

Agree - its like a partial 0% credit payment too. Not sure what I will do with the sim...especially if you read those reviews sounds like they are terrible to deal with.

This happened to me with the 5S also (diff company) they were a total joke and did't honour my order

Hot for the price but not convinced based on the bad reviews!

Was about to order but then saw some of those awful reviews - seems to be all the same issues with regards to billing. 1st monthly payment fine then overpriced monthly bills from the 2nd month onwards....

I hate this site. Ordered

Just had a look at other operators on that review site - Voda, Three, O2 all have pretty bad reviews too.

What's (slightly) worrying is the sheer amount of negative reviews for iD mobile, within such a short space of time and with a small client base.

Yeah reviews making me think twice, going to sleep on it

Well i have tried to order the 128gb version as the 64gb version is nto available it seems so will see what happens.

i'D avoid (See what I did there?) - Worst network I've ever dealt with.

Genuine deal OP, thanks.

Meh - gone for it. Ta OP.

why I should open HUKD before I go to sleep. Damn, thats ordered. I'll review my purchase tomorrow. :smiley:

very hot thanks

what a stupid site for reviews, I read bad comments about ID mobile that's why didn't use them, but this site please check other network reviews looks like all are copy and paste, looks like this is place of maniac where no body is happy >>>>>>>>Lol

Damn just ordered. Bit worried tho for reviews. Any suggestions what to after purchase?

Just ordered fingers crossed they honour it! thanks op :smile:

Any ideas about sim locks on the phone and are there prices inclusive of vat ?

Just gone for 64gb Gold. Too good of a deal to pass up. £140 for the Handset. £37.50 per month for a year, making it less than what Apple charges + £15ish cashback. We'll see in the next few days if it's gone through or not.

+++ You can still get the 64gb model. Just search for iPhone 6S, it's about 20 items down. It lets you order :smiley:

What site did you go through to get the cash back ?

Apple are charging £619 for the 64gb model. Under this deal, you'd pay £590 over 12months (£575 with cashback)

Cool thanks, I am assuming Apple's doesnt come with any sim plan?

Nope, Apple doesn't have it's own network. If this deal works, it's probably one of the best for the latest phone.

Ordered fingers crossed, will get a BT mobile sim at £12 a month on a twelve month contract too unlimited minutes/text and 2gb data inc a £25 gift card too

Excellent deal, great find and thank you

Fair enough. Any idea when it will be available or delivered?

Currently 6 months into a 24 month EE contract with a Samsung S4. Seriously tempted by this though. Do EE have a buy out clause or does anyone have any suggestions on the most cost effective way to do something with my current contract?

if you like to download apps, watch some movie clips and listen to music you will find 16gb will get used up in no time

On the start of the presentation the guy says we've changed everything.. ime like where is it? All I see is 1 new colour and a new pressure sensitive screen.
As above.. wait for the iphone 7

Not liking the S4 too much so would like a change :smiley:

Keep your s4 for calls and texts and buy a new iPad :smiley:

Just order the 64gb version. Let hope that the phone is unlocked :smiley:

I'm thinking that I'm not going to put the sim in to activate the hand set and just insert the sim I want to use instead

64GB deal has gone, 128GB is still available along with the 16GB

Thanks

Ordered 64gb thanks

Bloody hell i had to really concentrate to make any sense of that!!

Can you upgrade if you have a sim only shockproof monthly plan?

Ordered thanks a lot currently on EE sim only deal 12m which will be going straight in that bad boy 6s. Hope it comes on day of release...

Voting hot on Price, not on product.

Get the S6 Edge ...Nutter....Perfect Phone

ordered 64gb, bargain, thanks, heated the deal up...

Hmm, on reflection, although 12 months is good i would be sh1tt1ng it with 1gb data and 600'mins a month

Under buying online terms it states -
All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, we can change prices without giving prior notice. Please check the website for up to date pricing before you place your order.

16gb of memory......!?
1gb of data.........?!
what's the point of buying a next gen mobile if you have these basic foundations. it's like buying a Ferrari and never passing 20 mph. not voting either way, but I don't see the point. better off saving a bit more and go for much much more.

So exactly how many seconds of 4K video can you record with the 16Gb model?

http://www.theguardian.com/technology/2015/sep/10/why-apple-should-not-be-selling-16gb-iphone-6s-6s-plus

You are right. Too dangerous to enter a contract.

On paper a great deal, but just doesn't appeal to me. I'm either not vain enough, or not cool enough.

Oft, steer well clear of them!!!

won't let me make payment at checkout. I think deal is gone now

​This is wrong. I bought a 64gb iPhone 6plus outright from the Apple store and put an EE payg sim in it and when I sold it recently I discovered it was locked to EE. Had to pay £9 for them to unlock it. It's called first sim lock or something.

​fair enough if it works for you. with storage becoming cheaper. 32gb should be the basic iphone at the 16gb price and go up from there. for me it's just not possible.

​Yikes! You seem like an angry guy! I'm gonna assume that's why the grammar and spelling are so bad, making the rant hard to understand.

I was almost going to go for this until I read the company reviews. They do seem to be a really bad company to deal with. I think I will wait for a reputable company with a decent deal. Good luck to all those who went for it. You might need it,

Just got an email from ID with the following

The product you ordered is currently out of stock or on 'pre-order', but don?t worry ? we?re expecting it shortly, so it should be with you soon.

It is a really good deal, but remember there is no tethering allowed at all on ID network, might be a deal breaker for some people.

I've never quite understood this.

So any photos you have backed up to iCloud still remain on your device, albeit in low resolution?

So if you decide to view that photo on your device, are you viewing hi res or low res version?

@loofer - depending on the settings you can have a low resolution image stored on your phone or the original one.
When you view the Low res one it will temporarily download the original copy of it for you to view!

Was tempted but the reviews put me off. not worth the hassle

Wow, someone needs to get laid.

About the 1gb and 600 mins which some criticise as limiting for a phone like this. Anyone who wants blistering price/performance and expects to eat data for breakfast, go elsewhere. The lady in my life got an iPhone 6 as soon as it appeared. Lovely to type on and reading the screen easy on the eyes. Easy to use and configure even for non tech folks. For people with handbags to slip this size of phone into, the screen size is a no brainer. 16gb is fine so long as no epic music or photo collections are planned. Also makes for a cracking satnav.

I wouldn't be too bothered about those reviews, have you actually read them? It seems to be mostly idiots moaning that they used more data than the allowance and had been charged for it. Well, that's how it works!

16gb should be banned. So pointless.

Wow, you are right.

http://community.ee.co.uk/t5/Apple-iOS-Forum/Unlocked-iPhone-purchased-from-Apple-has-locked-to-T-mobile/td-p/87042

Lots of literature out there does suggest that apple purchased iPhones should be unlocked but that isn't always the case it seems.

http://kenstechtips.com/index.php/apple-iphone-when-sim-free-doesnt-mean-unlocked

16GB. Cold.

This is crazy for 64gb phone. Buy from Apple for £619 outright, but spread the cost over 12 months like this deal and you are looking at £55.57 per month total £666.82 vs this deal at £590 over 12 months. Its a no brainer.

ID Mobile trending at +3375% on TCB. Wonder why!

The 16GB model is unusable?

I rekon these get locked to the first sim going in?

Why can't I think of a completely average product, put a fruit logo on it and then charge £550 for it even though it only has a miniscule 16GB wahhhhhhhhh :disappointed:

Why do we get into this IOS/Android debate every time an iPhone is put up as a deal. Some people like IOS, some like Android and some even like both. Deal with it people!

I wouldn't personally buy a 16GB or less phone irrespective of IOS or Android. However 16GB is perfectly useable, it solely depends on what you use the phone for.

Very hot. Wish I hadn't preordered mine now! Good luck to you all, hope it gets honoured.

How does that fit in with my other apple products? Why is the 16gb model unusable? I have no issues with it, most storage is cloud based now anyhow, iTunes Match anyone?

​I know, is really annoying when I paid £700 of my own money for a phone, and then paid EE £15 a month in top up payments that I can't use it how I want without paying them another £9 to unlock it. I have now jumped on the Android bandwagon!!

I can't order now

Cold they have locked away the links

I'll have what he's having please, u talk funny

Expired

I bet Android fans are gelous cos you can get new iPhone 6s on 12 month contract.

Looks like it was a mis-price. All the prices have now jumped away up.

Expired

thanks OP, I went for the 128gb version as you can't add an sd card later if you run out of space. As for the tarriff having only 1gb of data I'm not worried as it's what I have now. at the end of the day it is only a 12 month contract and your essentially getting the service 'free' when compared to buying it outright from apple so can't complain about it really.

Looks expired

Do Apple iPhones still lock to the first network of the first sim card you put in? and if they do how do you unlock them when wanting to change sim to another network?

Just ordered, hope there are no problems, I'm not sure about the network, but you can't go wrong at this price, this is Christmas come early.

Even the deal is a steal for the handset, ID Mobile is on 3 Network - which i'm little bit hesitant to take.

I'm on the look out for cancellation email now (hope not!)

I've not received a confirmation or cancellation email yet , gotta say don't think it will happen

same here

16GB was £529.99 over 12 months - now it's £691.99.
64GB was £589.99 over 12 months - now it's £761.99.

Can't see them honouring this...

They've pulled the deal.

Missed out :disappointed:

@loofer
Hey , if you delete the photo from your phone it is also deleted from iCloud.
I haven't used it but it does tempt me. Meant to be like 80-90% efficient in saving space so photos take up a lot less room.

​I've had the same two emails, but nothing about actually passing their credit check. Have read on other forums that a lot of people have failed the check with good credit history...

Still no emails , not looking good

Has anyone contacted them about this offer , I'm considering phoning them

Can't hurt to ask them they clearly know what's happened as the deals have now changed.

​I ordered late last night and got the confirmation within minutes. probably best asking them, perhaps you put the wrong email in or something? I guess in the next few days we shall find out if they are even honouring them.

I ordered this morning and called them mid morning the guy on the phone says it seemed correct and couldn't really elaborate on it. I know it doesn't really help but like other people on here are saying we will just have to wait and see. Plus I have had the 2 emails as well.

For the sake of HUKD, let's try not to ring them.

It's not the biggest misprice ever but still a nice one - there's a small chance this may still be honoured. Let's try and keep those odds alive...

The S6 is not twice as good as the iPhone, unless you can show me a holistic metric demonstrating this spurious information that I've obviously overlooked.

In any case, this was a great deal. Good luck to those who jumped in!

Exactly. I'm on a note 3 (from a deal 2 years ago :smile: ) and it is great but I want a change. I doubt either brand is better than the other

iPhone has a really good resale value. I have just checked the price to cash in an iPhone 6 64GB. You can get around £300. Possible more if you shop around.

If you bought your phone from Apple originally you would have paid £619. Effectively you are paying £319 for using your phone for 1 year. For a latest phone of Apple's calibre, that is pretty good in my eyes and is one reason i'm moving from S3 to iPhone.

Anyone heard anything back yet, so far just 2 emails...

This will be torture waiting until September 25th everyday thinking is it even going to turn up? I'll keep hold of my 5s just in case

Great deal

I would have thought the credit check would have been done already

Two reasons it was a misprice:

1. The overall cost including the minutes, texts and data was less than the cost price of the phone.

2. The price went up by £150+ this morning.

I think they will be honored without issue, I am sure that those who have ordered will get their devices. It was just a really good way to get people to move to iD and they are bound to break even as all the overexcited iFolk will likely go well over 1gb per month :smiley:

Exactly! If they're clever they'll honour it - several thousand new customers to a relatively new network would be priceless for them. And as you say, I'm sure they'll claw their money back from overcharges and from customers staying on after their 12 months are up.

Buttocks

Pick a network you would trust based on the reviews on that site - http://www.s21.com/networks.htm
They all get a kicking.

placed my order today morning. received 2 emails in the space of 5 mins after placing order. the latter one saying its going through for a credit check. not heard since.

Regarding credit checks, this is what they have to say "
If you're signing up online we'll send you an email if your application has been declined - if you don't hear anything you can assume your application has been accepted."

I have had the same 2 emails as most people. Thanks for posting OP. Hope it's honoured!

Trying to deal with their customer services is more painful than sticking rusty pins in your eyes. I've spoken to about six people so far, and have got exactly nowhere.

Although they (iD mobile/CPW) might get stung as there are probably some buyers on here who have no intention of using the sim and will just destroy it or hand it to their old folks (low usage) and diarise an entry for 11 months time to cancel contract . The joy being that some of us have got a minor discount on the iPhone 6s and can pay in instalments too.

Although they (iD mobile/CPW) might get stung as there are probably some buyers on here who have no intention of using the sim and will just destroy it or hand it to their old folks (low usage) and diarise an entry for 11 months time to cancel contract . The joy being that some of us have got a minor discount on the iPhone 6s and can pay in instalments too.
what's there to speak about? (sorry not gone through whole thread)

I hope so but anything to do with CPW makes me suspicious.

To find out what the status of my order is - I haven't received any confirmation that I've passed their credit check and that the order is therefore confirmed. And they haven't taken any money from my account.

I think that's the position most of us are in.
I had one original email immediately after placing the order... that was just a welcome and acknowledgement of my order. Then I had a second email just stating that the phone is either out of strock or on pre-order and they will credit check and subsequently debit my card in due course.

Nothing further so it's just a case of sit quiet and wait.

They've come in this morning to probably thousands of orders placed. Someone in a higher pay grade will make the call weather they should bite the bullet and honour the deal or send a sorry email out.

I think they will only carry out credit checks and debit the accounts once they know what stock of iPhones they can secure. Unlikely they will do a credit check and charge debit cards until they know that info otherwise people will be complaining if this was done and they still had to wait weeks for iPhone due to stock shortgaes

just email from iDmobile that my order cancelled as expected.
Reason: Credit check fail.
I have very good credit score though :-(

Got a cancellation email this morning

Same can despite having an experian rating of 999, a joke

still waiting for my order update email. rung up to ask and was told the order is on and only needs a credit check and will go through after that.

Just had a cancellation stating I had entered some information incorrectly............. very convenient!

As with many others, I apparently failed the credit check.
"It's okay, we can do you an alternative contract on a different network... How about £59p/m with Vodafone?" - iD / Carphone Warehouse sales assistant.

Ah the old 'failed credit check' excuse! I haven't had it yet and my card has not been charged so guess I will have to wait and see for a bit longer...

I am awaiting my failed credit check email....this is what I expected from the very start as it has happened before (the truly truly awful mobiles.co.uk)

If you argue affordability with them they switch it to details entered wrong...it's a total con..

Need to find a way to stop these companies doing this

What time frame are people getting the cancellation email? My second order confirmation email was at 8.46am yesterday. I have yet to receive a cancellation or credit check failed email. Much appreciated guys

Still haven't heard anything after 2nd order confirmation email though they have changed the price on their website.

I had 1st confirmation email at 23:11 on Saturday night, the 2nd email arrived at 08:48 on Sunday morning. No cancellation email as of yet.

My 1st confirmation email arrived at 00:51 on Sunday morning with the order update arriving at 08:50 on Sunday morning. No cancellation email as of yet.

​​I had 1st confirmation email at 09:44 on Sunday morning straight after i placed the order, the 2nd email arrived at 09:52 stating that they will be doing a credit check. No email/update received after that.

The people who have had the cancellation how long was it exactly between the 2nd confirmation email and the cancellation email? I assume they are automated?

I ordered at about 1am on Sunday morning.
Like others, just had my order cancelled with the ******* "Unfortunately you didn’t meet the credit check criteria required for the contract you requested." I have a very good credit history btw.
I'm thinking I have probably dodged a bullet with this lot anyhow so not that annoyed really,

Would be interested to see any posts from anyone who passes this credit check.

Took 7 1/2 hours for the 2nd email to arrive.

For those interested in seeing their credit report and current scoring, as well as seeing who has done a credit check on you, a reminder you can do so for free at https://www.noddle.co.uk

Just had a call from Carphone ID Warehouse, to confirm the delivery date for the Mrs. 64GB silver 6s.

So there is hope for others too. :smiley:

I just had a call too, to confirm security details. Said I'd next have an email from courier to confirm delivery. I ordered Saturday at around 3pm prior to this deal being posted

Would be interested to know which orders they're actually cancelling, and which are being honoured. Are those who've had cancellation emails all ordered the 16gb?

We've asked if the can swap Friday 25th to Saturday, otherwise we may miss it.

Was the call from a 0203 number? I missed 2 calls as I was driving...

Just had a phone call from Carphonewarehouse to verify my details and said I'd get an email from DPD closer to the time... Looks like their honouring the deal!

64GB for me

The waf ordered a 64gb in silver ordered pre 9am Sunday morning. Cancellation email today saying details entered incorrectly.

Lying [insert expletive here]s

This whole thing is very dubious. I phoned them to ask exactly why my order has been cancelled as my credit score is very good. They told me that I passed the credit check for the contract but not the phone?!?
Then couldn't give me any further answer apart from the web team were handling it but wouldn't put me through to them.
If it was a glitch and they cancelled but were transparent about not honouring it thats fair enough but to reject me even though my credit check has passed is very suspicious.

Anyone got the exact number do I can save it to my contacts?

still no call or cancellation.

Brilliant! Means I'm one step closer :wink:

Nothing for me yet.
First email came 00:51am. Second 8:50am. Seems to be pot luck atm. Nice to see they're honoring the deal for atleast some people.

Just checked both the phones and there is no missed call from any 0203 number. Had 2 emails, one when I went through the web deal at about 01:45 on yesterday and another at about 08:00 informing me that they were preparing the order etc. Still keeping fingers crossed.

Just received the following in an email...

Thank you for choosing iD.

We?re really sorry, but due to the current high demand for iD plans, it?s taking a little longer than usual to process orders.

We?re working hard to get through them all and hope to have an update over the next couple of days. We?ll email you as soon as possible to let you know what?s going on with your order.

Once again, thank you for being an iD customer. Please accept our apologies that on this rare occasion, we?ve been unable to provide our normal service.

The iD Team

Just got an email from them but not what I expected...a sorry for delay email. There is still hope i suppose.. But not buying a case or anything yet!

Feel for those with cancelled orders, been through this before and it's infuriating, should report them to the ombudsmen

Not sure, but can check the account later once I have my dongle/keypad thing. :smiley:

Me too!

same email here. I suspect tomorrow some people tomorrow will be delighted and some less so once the credit checks go through...

I failed the credit check because I gave the new address is there any way I can give them the address that is registered with my card

I see. If you feel so strongly about it why on earth would you go for it then? I can't imagine you will make that much selling it to CEX anyway this time around as supplies appear to be quite good.

Waiting for the phone call today... (Hopefully)

Stay away good thing my one got cancelled due to credit check called them worst service ever from iD mobile they transfer to CPW then they don't do anything put me through to ID mobile back and forth I gave up waited for 45 min on hold and spoke to 3 Indians and got cut off

I think everyone deals will get honoured as I have experienced their service before taking a contract with them they are even worst than talk talk and whatever comes after them thanks

I didn't get mine and spoke to 3 people and I will be giving bad reviews good thing I will not be suffering for 12 months thank god for credit check thanks for failing on me

Well if I can't get rid of the 64GB for £590 then I'll just keep it and consider it a bargain (based on RRP). Simples.

CPW have said this offer never existed, however I can purchase the same offer for 24 months. My order number "didn't go through the system"

Mine got cancelled 3:30am, credit check reason. Ah well, that's ok.

Just two emails for me and 2 missed calls so far... not sure what will happen next...

well mine got canceled due to incorrect details.

​incorrect that should read...

my details were correct though. going to ring them

Well mine got canceled due to incorrect details :man: .....

Mine also incorrect details.

Not sure what to do next really, not surprised at all !

Just had a call. Credit Check Success and soon should get a call from the courier company DPD :-)

Don't bother to call them, unless you have plenty of time to waste. They will transfer your call in between id mobile team and cpw team of which neither hotline will be helping you much.

I see the initial payment has been taken from my card.

Recieved a 3rd email saying still being processed

I don't understand how they can pick and choose which are accepted and which are not. Not really fair.

Incorrect details for me too.

Just had my phone call to confirm all my details. And said I will Recieve an email when the phone will be sent !! Woooop !!

It is annoying they cancel the order and don't talk you through what details don't match. Decided to order a 6+ from someone else and it went through within an hour.

Well we've just received a contradictory e-mail stating 'incorrect details' even though they called to confirm yesterday.

Going to email them and try and figure out which is correct, once I confirm they've taken the upfront payment. :confused:

Had the phone call to confirm my details yesterday and they said that DPD would be in contact shortly...had an email this afternoon saying my order had been cancelled due to incorrect details...

I got a phone call from them this afternoon to check my details. Then they said i'd hear from the couirer company when it's coming. Checking my bank there is a £139.99 gap between balance and available so it looks like they are taking the payment now.

Still not 100% convinced i'll get it until the phone is in my hand!

Anyone received confirmation of delivery and credit check for 16gb model? The comments above for 16gb are really disturbing

I've heard nothing since the first 2 emails. No phone calls or further email. Still in limbo. 64gb rose

Isn't it funny how many people have entered incorrect details? Seems like a lottery to me, assuming the iPhones even get delivered after release...

Cancellation email here due to incorrect details - 128GB Rose Gold.

Kinda relieved it's been cancelled as they seem like a bunch of incompetent jokers and that's without even receiving the phone...

New spin on the cancellation emails from CPW.

Always used to be "failed credit check" but now moved onto "incorrect details entered".

Filling the gap is "order never existed" from the call centre staff.

I'd hate to see anyone lose their jobs but I really wish the CPW owners would get their comeuppance.

Have also just had an email saying that they have cancelled my order due to incorrect details entered on my part. Hmm very suspicious... (not)

So yesterday I had 2 missed calls from the 0203 number (I was driving, forgive me for doing the right thing) and this afternoon when I called them (echo all the comments about their call centre, what an incredible bunch of muppets) I was told "your order is open, you will have to wait for the call". No call for the rest of the day, but early evening received 2 emails (identical) to say that my details were incorrect... Oh well, will now just stick with GiffGaff and get one from Apple themselves...

Well they always get away with it, and the worst part is it's the whole Dixons/CPW group that behave like this...

I like others would really not mind if they just said they made a misprice ! But behaviour like this means I would never get a contract from them now and will very much advise others the same

Which 02031 number are you using to call them ?

had the call yesterday saying all ok but now just had an email :disappointed:

Had two emails today,both within 15 minutes of one another - one saying I didn't pass credit check. Second then saying my details didn't match and for me to place the order again on the website. :confused:

So has everyone had theirs cancelled now? I ordered 6am Sunday had 2 emails about order confirmation but still no phone calls as yet? There is no pending transaction on my online banking for £79.99 unless this gets taken on day of release.

Ive taken a photo of the deal and It also showed the deal in my orginal email order. Is that any good?

I am not holding my breath after all these comments. Why do they have to word this so cleverly? Why can't they come out and say it that it was a mistake.

I've been monitoring their twitter feed but they are keeping this low key.

On another note, they can't deny the deal existed as it's on the confirmation email! As for the "details incorrect" syndrome, that means nothing.

I ordered on Sunday but have had no phone call back (only the 2 confirmation e-mails). Time to look for another deal me thinks.

It can only help back you up if you try to get the original deal. I don't want to **** on your chips but from genuine past experiences trying to have cancelled CPW orders honoured I will say it may well be a struggle. Go for it anyway, what do you have to lose?

no, nothing pending

Shame to see loads of other buyers getting lied to like me but happy that many are promising not to buy again through them.
Just waiting to see what deals GiffGaff will offer for the 6s.

still not heard anything and no monies pending, not looking good.

Same here, I'm giving them a call this morning because I want a 6s on release day

Wow....

Right just called I'D. Just as the phone started ringing I received an email about my order being cancelled due to wrong information being entered.

The first phone call I was passed to 4 different people, after 12 minutes I was cut off.

Called back and the agent said they need to ask the management regarding online orders. I was told to wait 2 hours for a response. Boy you guys were not kidding about this company.

Hopefully I won't be charged an upfront fee and I'm just so glad the order has not gone through. I can't imagine calling their customer service (if that's what you want to call it) for the next 12 months.

Guys don't get your hopes up its not going to happen...

I think after this deal ID Mobile deserve to be a banned retailer

cancelled, incorrect details

cause I dont know my own information...

Here is the exact text of the email i got this morning. It's total garbage.

Sorry, but we’ve had to cancel your order reference: , as some of the info you entered was incorrect. It could have been any of these reasons:

Card/Bank Details – The card and bank details you give should be registered under your own name. Also, your billing address needs to be the same as your delivery address.

Invalid Delivery Address – We can only deliver to your billing address for security reasons. There are also some addresses that we can’t deliver to, such as halls of residence or overseas addresses.

Too many plans ordered – We currently only allow each customer to have a maximum of two iD plans at any one time.

Existing Mobile Number Required – We need this as part of our credit checks, so please make doubly sure you enter your valid mobile number.

As the order was cancelled, we haven’t taken any payment out of your account.

Please can you make sure you’ve got all the information above to hand, and then place the order again on our website.

Once again, sorry we had to cancel your last order – we’ll process your new one as soon as we receive it.

The iD Team

I have this morning received my cancellation email for my iPhone 6s 64GB pre-order from the weekend - My 1st confirmation email arrived at 00:51 on Sunday morning with the order update arriving at 08:50 on Sunday morning.

Like so many here the reason given is "some of the info you entered was incorrect"



I know for sure the first three are not the reason which only leaves the lack of mobile number as the reason, which is interesting as nowhere on their web order form do they ask for a mobile number. They ask for, and I gave them, a 'Daytime phone'.

Had mine cancelled due to "incorrect details" also lol... sounds like 247electronics all over again...

Waste of time trying to get anywhere by calling by far the worst customer service ever!!!

Pushed from pillar to post

I still haven't had anything since the first two emails, anyone in th same boat as me?

Iv had the emails, what a bunch of lies. Was going to go trading standards but there will no doubt be some catch that they were allowed to cancel like this.

Did anyone take a screen shot of the deal on their website for the 64GB? Going to email them with it and see where I get..

Yea, here you go

Think you could post the picture of the deal?.. Did you get it for the 64GB? Thanks

I have one, posted in but it's flagged for moderation... it will appear eventually :smiley:

I don't get why people are even wasting their time to try and get them to honour the clear misprice? Especially those that got cancellation emails.

Email them, phone them, write them a strongly worded letter, sue them etc. You won't get anywhere; you'll only be wasting your time (as demonstrated by some people phoning them already).

They're a multi-million pound company and they're cancelling orders - doesn't matter what excuse they spout about incorrect details, failing credit checks etc.

Move on people.

:man:

The reviews warned us they were cowboys so I'm not surprised.

If it was a 'clear misplace' then why don't ID Mobile simply say so? They are making the matter much worse by telling customers "some of the info you entered was incorrect" or you failed the credit check or you didn't give us a valid mobile number so we can't sell you a mobile phone.

Frankly, I'd be happy to see people give this company a taste of their own medicine.

Dear customers,

We would like to make it clear that we are honouring any orders placed for the iPhone 6s – on this deal or any others on our website – as long as customers pass the credit check.

Where customers have received an email saying that their card/bank details or address details are incorrect, they should receive a call from our sales team today or tomorrow. Due to the huge demand across the range of iPhone deals, there has been a technical fault with our order processing system, which led to these emails incorrectly being sent out.

Please be assured that we are still processing the pre-orders for these deals, and we’re contacting customers directly to confirm their order details.

While most customer orders have been processed without any issues, we apologise for any inconvenience or confusion that may have been experienced by a few customers.

Once the sales team has spoken to you to process your order, if you pass the credit check you will then receive an email to confirm that your order has been processed, and is awaiting stock. This email will have the subject line “Your Order Update” and will specifically say “Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.”

If customers receive an email saying that they have failed the credit check, this means that we have processed their order, and unfortunately they didn’t have the credit score required for the deal they ordered. This email will have the subject “Order Cancelled” and will specifically say “Unfortunately you didn’t meet the credit check criteria required for the contract you requested.”

From time to time some customers will unfortunately not have the required credit score for certain deals and handsets. However, it may be that they will pass for alternative deals on SIM only or lower value phones. Customers are welcome to reapply for an alternative plan through the iD website.

If customers don’t receive either of these two emails, they can contact us by using our online contact form here: http://www.idmobile.co.uk/email-us

Their twitter feed has confirmed it was a mistake.

That probably explains why I received a call from them a few minutes ago. Unfortunately the call failed after about 30 seconds so I never got a proper chance to find out!

Happen all the same rubbish to me, got the email saying that I did put incorrect information " LOL ? "

So try to phone, and after almost 2:00 on the phone I put it down. IDmobile put me on hold and after mins transfer the call to carphone warehouse , explain the situation and carphone warehouse guy said that they can't do nothing needs to be idmobile, so back to idmobile and the same again, on hold and transfer to carphone warehouse.

I'm glad in the end that they order as cancel, the customer services is -1* , never see nothing similar, really really bad

Don't come here and saying that you guys are honouring the orders because you guys are not, this is all full of crap...

All I want to say, that the way you delt with us, is like saying hey, don't ever deal with idmobile, we are happy alone! Then so be it: idmobile

Sounds like a wind up to me..no way we can verify that is a legitimate post from iDMobile (HUKD, not Twitter)

So I had the 'Incorrect details' email...what does this mean for me ?

All I want to say, that the way you delt with us, is like saying hey, don't ever deal with idmobile, we are happy alone! Then so be it: idmobile

Following the comment above by @IDmobile I tried using the online contact form mentioned at http://www.idmobile.co.uk/email-us however that form has a required field of 'Which iD Mobile number are you contacting us about?'. So the form returns 'You did not complete the id_mobile_number field'.

Next I used the ID Mobile number listed on their website, which was also in the IDmobile post above until it was removed, 0333 003 7777 which repeatedly asks for the ID Mobile number that this calls relates to. Eventually I am given an option for Sales which I select.

I started by offering my order ref number but the ID Mobile agent wanted my Surname, my first name, my post code, my 1st line of address, date of order, bank used for Direct Debit, and finally which model phone I ordered.

Once I had given him all the information he required (now six minutes into call) he launched into a script about how the iPhone 6S is on pre-order at the moment so I would .... I know that but I just what to check the status of my order so I asked if he could confirm my order number to which he said he can't see that on his system as he is Customer Services and only Sales have that.

I told him I had pressed 1 for Sales but he didn't know why I had gone through to Customer Services but agreed to transfer me.

When I got through to Sales I had to again go through all the above info re Name, Address, Post Code, Bank etc and when I offered my Order Ref number the Sales agent said it was not a valid reference number as all their numbers began 34. How did I place the order / via the ID Mobile website/ But this is Carphone Warehouse he said and so we can't access the ID Mobile sales.

Do you have a number for ID Mobile Sales, I asked - yes he said 0333 003 7777. I looked at my phone and replied that is the number I am speaking to on now.

There's a hole in my bucket, dear Liza, dear Liza,
There's a hole in my bucket, dear Liza, a hole.

I'm not even going to waste my time chasing it up, just take it that it's cancelled, if it turns up then it turns up.

You're a very wise person and I'd advise others to not waste your time with this pathetic company.

That's why I posted my experience so others will not have to go through what I endured.

I'm not bothered about my order anymore. ID mobile, I'll give you my MIDDLE finger.

They need to improve their grammar. Shame what a bunch of illiterate people owns this company.

F U idmobile. Won't ever use it even if it's free, you failed big time.

Usenetz this is the exact same process I have been through this afternoon. The car phone warehouse guy even said that ID customer service is just awful and that they shouldn't be passing anyone through to car phone warehouse for things like this. I got no where in the end and gave up after 40 mins on the phone.

Well shoddy customer services or not - if that post from them on here is genuine & my order does end up getting honoured, I certainly won't be returning it! I think most of us went into the deal knowing that they haven't exactly won any awards for customer services. But we bought into it anyway because it was a good deal!

to be fair of they have come on here, apologised and are doing something I happy enough. Now they need to follow through and learn from the mistake.

Exactly, if it goes through i will be more than happy. I just wish they would put some form of email out to state don't worry your order will still be processed and your phone expected delivery date is ...
Something like that anyway

Happen the same to me, but I was on the phone for about 2 hours, ID mobile guy put me on hold for 40min in total ( this just one guy ) coming back every 5mins asking a new thing, the last one he said that is everything done to wait a bit more and then he pass me to carphone warehouse ( this happen 3 times till I said to them F U your customer services is rubbish ).

They should be closed down...

This matter should be taken to Ofcom as more than one customer is affected with false information.

http://consumers.ofcom.org.uk/complain/phone-and-broadband-complaints/service-problems/

Problems including:
total loss of coverage
poor coverage
repairs
restricted service
mobile too slow
installation delayed or incorrect
refusal to provide service

As idmobile is providing incorrect information and refusing to provide service on the agreed terms while placing order, we can take this up with ofcom regulator

Referral to the Ombudsman Service: Communication

iD is a member of the Telecommunications Ombudsman Scheme. This is an independent service that tries to resolve complaints where customers and communication companies can't come to an agreement.

In the rare event where we have not been able to agree a resolution within 8 weeks of your initial complaint, the Ombudsman can look into your complaint for you.

They will not look into the complaint before 8 weeks, unless you have been issued a ‘deadlock letter’. This is a letter from us detailing the complaint you have raised and our final response. If we're still working on a solution, expect to resolve the complaint or recognise that your complaint falls outside the Ombudsman’s responsibilities we won't send a deadlock letter. These letters are only issued in cases where we’ve fully reviewed your complaint and our handling of your complaint throughout, and are still unable to reach an agreement with you.

You can contact the ombudsman as follows:

Phone: 0330 440 1614

Textphone: 0330 440 1600

Post:
Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU

Email: [email protected]

Website: http://www.ombudsman-services.org/communications.html

If the ombudsman decides your complaint is justified, then ID will honour this decision. We’ll put things right and resolve your complaint based on the ombudsman’s recommendations.

moderators are deleting the useful information

You're not an ID customer though unless they've taken payment? That's my understanding anyway. Might want to look at trading standards instead. Or just let it go.

installation delayed or incorrect
refusal to provide service
is also a punishable act and we are eligible for claiming compensation based on consumer protection rights

compliant raised formally with idmobile.co.uk for a deadlock letter with proof for failed credit check.


** This is an automated response from iD. Please do not reply. **

Thank you for your email.

This is confirmation that we have received it, and it has been assigned to a member of our team.

We'll do our best to reply with an answer within the next 48 hours.

Many thanks,
iD Customer Services

got this email @10.30 am today and also a miss call from 020311 number on the land line ,but when you ring back the number it doesn't ring ,they did call ar 4.30 yesterday to ask some security questions .today the miss call was on the same time ..
"Dear sir
We are still processing your order no ---------
Although the product you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.

In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).

We completely understand if you don’t want to wait. If this is the case, you can contact a member of our friendly customer services team on 0333 003 7777 and they will be happy to advise you of other products that might be suitable.

Office hours are 8am to 8pm every day of the week.

Thank you for choosing iD, and please be assured that we’re working hard to supply your product as soon as we possibly can.

Regards,
The iD Team

*Calls to our telephone numbers will be charged at standard rate from BT landlines. Call costs from mobiles and other networks will vary.


Ps this email came today after the cancelled order generic email that the details are incorrect blah blah

ID MOBILE CHEATS

Planned as a gift to someone special and hopefully this is going to cause more disappointment

Same here. Pretty sure that none of the listed reasons applies, as ordered Vodafone and O2 deals recently without any issue. Also have not yet received any calls from ID, so not sure if their words are trust worthy.

If they are not brave enough to dishonour the deal, they should not use excuses such as the customer's faults! That's just LOW!

Also their CS seems to be one way only - we might call you back, but please do not bother us!

If it was not this deal, I would not have known ID Mobile. They may be million-pound company, but they play like a bogus.

Looking at some of these posts i think ID mobile made some sensible decisions with who they rejected

It could be a wind up but seems an awful lot of effort for someone to go to. I have the same emails as you and personally I am just going to play the wait and see game. If nothing has happened by close of play Friday then I will assume the info posted in that post here is incorrect.
In some ways I should not be surprised about the service being poor, this is Dixons Carphone after all which in it has PC World, currys, Carphone and KnowHow all of which I have had bad experiences with in the past, to top it off they are using 3 which don't have the best rep for CS either! .

I thought the saga was over, but today to my surprise I received an email to say that my order is still in progress... This is after receiving two rejection emails... Not holding my breath though!

Some people are that sad!

All gone very quiet here. I've not had any further emails from them after the incorrect details. I wish they would put something out officially in a blanket email or something as some of us are in the dark still and may go order elsewhere !

Very frustrating

Guys, keep your hopes up.

I ordered on 12th, received "your order has been cancelled" email on 14th, phoned them up to ask what's wrong with my order. The only answer was that my order has been DELETED, and no reason was given. Been through 30-40mins of nonsense waiting and got my phone calls transferred to the wrong department. I was so fed up and decided I should just forget all these.

Guess what, I received a phone call from id mobile just now saying there was error on their system but is now fixed and my credit check has passed even though I was told I submitted wrong information before! My order has gone through successfully.

Now I'll be looking forward to next week and hope they will deliver the phone on launch day.

Received a message saying they are aware of the issues on this and that someone will phone either today or tomorrow to arrange payment processing.

The plot thickens...
Like many others I ordered on the weekend and then the following sequence of events...

First email acknowledging order
2nd email to say the phone was on pre-order and will progress to credit check soon
3rd email to see incorrect details or credit check failed... Essentially the order has been cancelled

I tweet ID Mobile to complain asking for specific reason, they ask for order details via DM. I provided this but never heard back

Today I get a call from 01509 area code claiming to be from ID mobile, they mentioned the order needs completing, took payment detail but I got them to confirm the details of the deal. All done.

Less than 2 mins later, I get a call from an 0203 number claiming to be from CPW order verification team. Asks a load of security questions and confirms the handset... And then confirms the order. That second call seemed a bit dubious but let's see what happens.

Currently on the phone, emailed id yesterday today responded saying ring this no. talking to a bloke saying this is carphone warehouse not id why u ringing us!! This is the no. I've bin given

sounds like a mixed bag

Are the people getting success stories the ones who have complained via Twitter? Maybe it's time for me to join...

also been in email correspondence and they say that they can't find out why my order was cancelled the only people who can tell me why is the carphonewarehouse phone number they told me to ring, but as far as they are concerned i need to talk to Id. Id can't deal with sales through email they only have bills and complaints thats why they want me to speak to carphonewarehouse. Trying my luck through twitter dm now

I had a call this morning took my money, now to play the waiting game...

TO those who emailed ID Mobile, did you use the complaints form on the website?

It asks for iD mobile number..which I guess none of us have - what did you guys do and did you get a reply?

Many Thanks

Took a few days of pending but they've finally took the money from me today :man:

I would say Twitter is the best way to get in touch with them. They don't seem to have a call centre or at least one that is any use for us.

For anyone who hasn't contacted them, have you received a phone call to confirm order etc.? Ta.

Prompted by the few that seem to have some form of success I've now also used the Twitter contact for an update and checking my CC, I can see that a transaction is pending for the amount that I would have expected to pay up front... Getting a little bit of hope back

Thanks. Did you contact them via the iD Mobile Ireland page?

The regular one https://www.facebook.com/idmobileuk

Is it 24 months now?

Please help my order got cancelled because of credit check but everything is fine they are lying what shall I do

Update on my order.

Was cancelled Tuesday AM due to failing *credit check*. Basically gave up at that point until some people said last night they emailed yesterday and got some sort of success. So I dropped them an email last night with my order number.

Just received a call to confirm details and he said I'll get contacted by DPD closer to the 25th about my 6S. I'll also get an email soon to confirm my order + a call shortly related to payment for the handset. I did say that my order was cancelled on Tuesday so was a bit surprised. His reply was that their was system issues and orders are being re-processed so mine is OK.

Edit 2: Decided to ring them 30mins later (to double check). They said my order is fine, it's not cancelled. Expected delivery date is the 25th. + Got a reply to last nights email at the same time stating my order isn't cancelled. So that's 3 different things saying It's ok

Like others I just had a call to process my order. Now to cancel the other order i have then...

Well I joined the realms of Twitter just to be able to speak to them. DM'd them my details & they just came back & said my order was cancelled. So no such good news for me. Have decided to message them on Facebook too, just in case it's a case of it depends who you speak to!! Likely to give up after this.

Thanks, it was just out of the blue. The only communication I had before just now was the 2 order confirmation email and subsequent cancellation email due to incorrect details. I didn't see the point in phoning them and just waited as other peoples experiences have been less than stellar. No luck for you then?

I've received another email today but it's another cancellation email. After I've missed 5 calls from 01509 no. and Twitter dm has yet to get back to me

Not yet! Refuse to spend hours on the phone so have turned to social media. Seems to be an easier way to contact them. Fingers crossed I get a phone call!

I've had it confirmed by Twitter DM that my order is still 'in progress' with expected delivery on the 25th. No further emails or calls though.

Just had my phone call!! Phew!! Don't know if my messages to them gave them a nudge or not. Guy on the phone said I'd get an email confirmation. I've just received an email saying they're 'still processing my order' - not quite a confirmation but still acknowledgment that it's no longer cancelled at least.

Just had another phone call from an 0203 number to ask some security questions. Said he was from carphone warehouse. Seems quite reassuring. Fingers crossed for everyone else! :-)

I hope all the orders gets cancelled thanks wait for another deal

I know why I failed credit check because I gave my new address and my card is registered to my old address is there any way I can update the details I tried calling was on the phone for hour no hope

Try dropping them an email? That's all you can do really. It looks like people were rejected wrongly a few days ago who are now being told everything is ok. If you genuinely made a mistake on your order then I'd imagine there's little you can do now.

Best thing is to contact them via their complaints form, Twitter, or Facebook.

Despite being far from the best for communication I have to say at least they have responded to my email and twitter message.

Good luck

This iD network is a scam. god sake. Called them, mailed them, message on Facebook. complete joke. They are denying the fact there was this deal. Gave up.

i had a dm yesterday on twitter saying that my pre ordered has been received and awaiting completion. So i responded so all the cancellation emails that i received are wrong and they said yes someone will contact me with an update asap. Haven't heard anything since and that was 24hrs ago.

They told me my order would be here the Monday after release... Is it usually the Friday that new phones would be delivered then?

Would agree to using social media to contact them!

Can someone please give me ID mobile email address so I can contact them thanks

Had confirmation on Twitter that my order was fine. Expected dispatch 25th so fingers crossed all is well. Just for info for anyone else Twitter is the best method I would say for getting in touch with them.

Another dm from Twitter just said my order will be confirmed later this week prior to dispatch on 25th. I don't think I'm going to get it but will just wait and see

I failed credit check so I called them up, they put me through to carphonewarehouse, they said everything looks fine and you'll get it delivered on 25th. Weird

All , finally some good news ..Upfront cost debited from my account ..iD Mobile getting better :smiley: .. Good luck all .

Right, looks like more and more people are finally getting the deal honoured. for those that get their iPhone on release day, it would help other to know if you managed to find out if the device locks to the first sim or works with any SIM.

Let's hope we're not back here again in 30 days complaining that teh first bill is wrong... hehe

I don't think they can do that - the chap on the phone confirmed several times '12 monthly payments of £37.50'. Otherwise, I'll be going to trading standards.

With regards to unlocking the phone, are we able to do that at the end of our contract? I can't see any information on the iDMobile website...

ID network runs on Three doesn't it? Three unlock iPhones for free so not sure what's going to happen. I thought I'll just whack my current Three sim in, connect to iTunes which will say phone unlocked, then put the iD network sim in. Not sure if that's going to work?

we will find out when the account details come through I guess? My order cofirmation is a bit on the vague side about what the deal includes anyway.

How do you DM them via twitter? I tried but can't DM someone who isn't following me?
Sorry twitter newbie!

Although I git them to confirm over the phone, it still isn't proof unless they recorded the call. I've the following screenshot but again it doesn't prove this was the deal that was accepted by them when I ordered.

Also, I think Three only unlock phones that were bought directly through them, though I could be wrong.

If you use O2 then you might be ok unlocking from Jan/Feb

Make a complaint via Twitter (publicly) mentioning your order. They should hopefully respond by asking for DM and following you

OK just found out the answer to my own question in the T&Cs sent to me:

'Devices which can be used to access the Services may be locked to our network. The software in the devices and all intellectual property rights in that software is owned or licensed by the manufacturer and you are being allowed to use the software on a limited licence from the manufacturer. Following the Minimum Period, if your device is locked and you want it to be unlocked from our network, you can contact us on 0333 003 7777 between 8am-8pm every day of the week and we can help to arrange for your device to be unlocked (where we are able to) in an authorised manner (which may include replacing your device with an unlocked device, which is the same or similar specification to your device).'

No mention of a charge.

Thats quite handy then if they will unlock it.

It all just seems so vague, I would have expected some documents through the post...maybe that will be with the phone. Or confirmation of DD set up. When I was on the phone the guy was very reluctant to send me any confirmation email for my payment or my deal.

Bit of a blind leap of faith at the moment!

Facebook messaged them last week and they said they would look into it. Still hadn't heard anything to tweeted them this morning and they then replied on facebook to tell me everything seems to be ok with my order (having received two cancellation emails last week) - still haven't received confirmation of this and no money has been debited so asked them to email me confirmation. Will be chuffed if I actually get the phone but what a mess this has all been!!!

just spoken to them on the phone , everything on mine has gone through fine phone dispatched on the 24th for delivery friday , we'll see !!

Same here. Perhaps they are mistaken re Monday delivery? Never bought a phone for release day - is it generally normal to receive it on release day or because they're posting then the next working day?

My one got credit check failed what's the best way to resolve this I'm been on the phone ID mob to Carphone for a hour back and forth what shall I do help

They rang me last week but I got no emails off em to confirm so I rang them

What number did you call? i had a missed call thursday prior to twitter dm. Rang it bk and it was e2save. Thought it was weird. I checked over weekend and noticed they are part of the same company. tried ringing them back 2night they shut at 7. Just rang id on 0333 number past me through to orders they shut at 7, phone then went dead.

I'm still none the wiser. After last weeks "yes it will go ahead" confirmation on Twitter DM I heard nothing. So today I asked again and again they confirmed that mine will be delivered on the 25th. Not even had the phone calls yet!

i rang 0333 003 7777 customer services , the number they rang me on i think it started 0203 not sure now

i havent had any phonecalls , havent contacted them either , i have just had three emails from them , should i contact them via twitter???????

​Lots of retailers do deliver for release day but we are at the mercy of carphone /I'd mobile so I'm not holding my breath!

Yeah same, when I called them it was an e2save number which was odd. It took a few goes was on hold for ages too. It is generally better to contact them via Twitter or FB in my experience.


This is what I was saying earlier!! I genuinely don't expect to get the phone this week. I have no paperwork no confirmation of anything...

I don't think they will honour this deal or maybe some of us will get lucky because they are treating each customer differently some are getting phone calls emails Twitter message but no confirmation yet let's hope they give to everyone that ordered my one is rather odd I got email confirmation then a email to say out of stock but it will get processed when in stock then I get credit check failed I have had no calls or emails I called them ID mobile it goes to sales team they put me through to custermer service which is Car